Version: Controller software version 1.201.0 or later
August 2012
702P00760
Xerox® Remote Print Services
Setup Guide D95/D110/D125
Copier/Printer
©2012 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and
CentreWare® are trademarks of Xerox Corporation in the United States and/or other
countries. BR3043
Document Version 1.1 (September 25, 2012)
Table of Contents
1 Overview........................................................................................................1-1
2 How to Set Up Your Device....................................................................2-1
Network Access.....................................................................................................................2-1
Set Up the Proxy Server.....................................................................................................2-1
Update Proxy Server Through UI.....................................................................2-1
Verifying Xerox Server Connection.....................................................2-4
Update Proxy Server Through CentreWare Internet Services
(CWIS)..................................................................................................................2-5
Connect to the Device.............................................................................2-5
Update Proxy Server.................................................................................2-5
Verifying Xerox Server Connection.....................................................2-6
3 Troubleshooting Connection Problems.............................................3-1
Problem....................................................................................................................................3-1
Solutions..................................................................................................................................3-1
Internet Cable Problem........................................................................................3-1
Dead Internet Connection..................................................................................3-1
Network Changes: Blocked or Disabled Service..........................................3-1
Firewall Problems....................................................................................................3-1
TCP/IP..........................................................................................................................3-1
DNS Server.................................................................................................................3-2
Persistent Problems................................................................................................3-2
Setup Guide D95/D110/D125 Copier/Printer
iXerox® Remote Print Services
Table of Contents
Xerox® Remote Print Servicesii
Setup Guide D95/D110/D125 Copier/Printer
1
Overview
This document describes how to set up the communication between a networked Xerox
machine and the Xerox communication server, for purposes of administering Remote
Services.
This device is designed to connect automatically to the Xerox communication server.
However, if an internet proxy server is in use, you may need to set up the proxy server
on the device in order to allow communication to Xerox.
Setup Guide D95/D110/D125 Copier/Printer
1-1Xerox® Remote Print Services
Overview
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Setup Guide D95/D110/D125 Copier/Printer
2
How to Set Up Your Device
Network Access
Verify the device is connected to your network and is allowed internet access. If the
equipment is not network connected, contact the customer’s System Administrator to
provide connectivity.
Set Up the Proxy Server
Proxy Settings updates can be done through the User Interface (UI) or via CentreWare
Internet Services (CWIS). Follow the steps below for the desired method.
Update Proxy Server Through UI
1. Log in as a system administrator:
a) At the printer control panel, press Log In/Out.
b) Type the administrator password (admin is the default) and tap Enter.
2. Press Machine Status.
3. Tap Tools > Connectivity & Network Setup > Proxy Server Settings.
®
Setup Guide D95/D110/D125 Copier/Printer
2-1Xerox® Remote Print Services
How to Set Up Your Device
4. Tap Use Proxy Server > Change Settings > Yes > Save.
5. Tap Proxy Server Setup > Change Settings > Same Proxy for All Protocols > Save.
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Setup Guide D95/D110/D125 Copier/Printer
How to Set Up Your Device
6. Tap HTTP Proxy Server Name > Change Settings.
7. Enter the HTTP proxy server name.
Setup Guide D95/D110/D125 Copier/Printer
2-3Xerox® Remote Print Services
How to Set Up Your Device
8. Under HTTPS Server, type the HTTPS proxy server information, if required.
9. Tap Save > Close > Admin > Log Out > Log Out.
10. Power off/Power on the machine.
Verifying Xerox Server Connection
1. Log in as a system administrator:
a) At the printer control panel, press Log In/Out.
b) Type the administrator password (admin is the default) and tap Enter.
2. Press Machine Status.
3. Under Machine Information, tap Maintenance Assistant.
4. Tap Send Diagnostic Information to Xerox.
The Printer prints a sheet stating Success or Failed.
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Setup Guide D95/D110/D125 Copier/Printer
How to Set Up Your Device
Update Proxy Server Through CentreWare Internet Services (CWIS)
Connect to the Device
From a networked computer:
1. Open a web browser and enter the IP address of the machine in the Location or
Address field.
2. Press Enter. The CWIS web pages of the machine open and the Welcome page is
displayed.
Update Proxy Server
1. In CWIS, click Properties > Connectivity > Protocols > Proxy Server. If prompted,
type the user name and password. The defaults are admin and 1111.
2. Under General, next to Use Proxy Server, select Enabled.
3. Next to Proxy Setup, select *Same Proxy for All Protocols to use the same proxy
settings for HTTP and HTTPS, or Different Proxy for each Protocol.
4. Under HTTP Server, perform the following steps:
a) Type the Server Name.
b) Type the Port Number. The default port number is 8000.
c) Next to Authentication, select Enabled if your proxy server is configured to require
authentication.
d) Type the Login Name and Password. Retype the password to confirm.
Setup Guide D95/D110/D125 Copier/Printer
2-5Xerox® Remote Print Services
How to Set Up Your Device
5. Under HTTPS Server, type the HTTPS proxy server information, if required.
a) Type the Server Name.
b) Type the Port Number. The default port number is 8000.
c) Next to Authentication, select Enabled if your proxy server is configured to require
authentication.
d) Type the Login Name and Password. Retype the password to confirm.
6. Click Apply.
7. Power off/Power on machine.
Verifying Xerox Server Connection
In CWIS under Properties > General Setup, the Communication Server Status should
show Registered.
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Setup Guide D95/D110/D125 Copier/Printer
3
Troubleshooting Connection Problems
Problem
The UI displays the following message:
Communication error with the Xerox Smart eSolutions server. Check your network settings.
Solutions
Internet Cable Problem
If the Internet connection (cable) between the machine and the customer’s network is
missing, broken, or disconnected, perform the following steps:
1. Check for a good connection to the internet.
2. Swap the cable with a known good one.
Dead Internet Connection
If the internet is dead, ask your IT department check the internet drop
Network Changes: Blocked or Disabled Service
A blocked or disabled device may be the result of a change made by the network
administrator. Contact your IT department for assistance.
Firewall Problems
If a firewall is blocking or disabling the device, check with your IT department for
resolution.
TCP/IP
Ensure that TCP/IP is enabled.
Setup Guide D95/D110/D125 Copier/Printer
3-1Xerox® Remote Print Services
Troubleshooting Connection Problems
DNS Server
Ensure that the machine recognizes your DNS server.
Persistent Problems
If the problem persists, contact Support for additional assistance.
Xerox® Remote Print Services3-2
Setup Guide D95/D110/D125 Copier/Printer
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