xerox 6510, 6515 Service Manual

705P01382
October 2017

Xerox® Phaser® 6510 Color Printer/
WorkCentre® 6515 Color MFP

Service Manual - Revised BUS Update: July 2020

Prepared by:

Xerox Corporation

800 Phillips Rd

Webster, NY 14580

© 2020 Xerox Corporation. All Rights Reserved. Xerox®, Xerox, Design®, PhaserSMART®,
DocuCard®, DocuSP®, FreeFlow® CentreWare®, infoSMART®, Made For Each Other®,
PagePack™, ProfitAccelertor™, WorkCentre™, and Walk-Up™ are trademarks of Xerox Cor­poration in the United States and/or other countries.

Other company trademarks are also acknowledged.

NOTICE

While every care has been taken in the preparation of this manual, no liability will be accepted
by Xerox Europe arising out of any inaccuracies or omissions.

All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service per­sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or mod­ules, components or parts of such equipment may affect whether Xerox is responsible to fix
machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided
service.

About This Manual .............................................................................. ......... .... .... .... ....... iii

How To Use This Manual................................................................................................ iii

Change History ............................................................................................................... iv

Service Safety Summary...... .......................... ......................... ......................... ............... v

Symbols Used on the Product......................................................................................... vii

Voltage Measurement and Specifications....................................................................... viii

Health and Safety Incident Reporting ............................................................................. viii

Regulatory Specifications................................................................................. .... .. .... ..... ix

Translation of Warnings.................................................................................................. x

Technical Support Information ................................................................... .... .... .. .... .. ..... xiii

Introduction

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Introduction

Introduction

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About This Manual

The Phaser 6510 Printer (SFP) and WorkCentre 6515 Multifunction Printer (MFP) Service
Manual is part of a multinational service documentation system delivered in the standard Xerox
EDOC service manual format. This manual is the primary document used for diagnosing,
repairing, maintaining, and troubleshooting these systems. The Service Manual is the control
ling publication for a service call. To ensure product understanding, complete the Xerox Ser­vice Training Program for this printer.

How To Use This Manual

Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
problem, then follow the directions given.

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How to Differentiate Between Machine Variants

The machines will be identified in this manual by the model identifier 6510N/DN/DNI or 6515N/
DN/DNI.

Organization

Section titles and the information contained in each is presented in the following paragraphs:

Section 1 Service Call Procedures

This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub
assembly.

Section 2 Status Indicator Repair Analysis Procedures

This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to
diagnose, isolate and repair faults other than image quality faults.

Section 3 Image Quality

This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults.

Section 4 Repairs/Adjustments

This section contains the instructions for removal, replacement, and adjustment of parts.

Section 5 Parts List

This section contains the illustrated spare parts list. Any part that is spared or that must be
removed to access a spared part is illustrated.

Section 6 General Procedures / Information

This section contains all other procedures, product specifications and general information.

Section 7 Wiring Data

This section contains the wiring diagrams.

When a procedure, parts list description or other reference is unique amongst different models
of machine, the appropriate model designator is indicated. Any artwork is also specific. The
Phaser 6510 and WorkCentre 6515 models may also be referred to as SFP and MFP respec
tively.

NOTE: This manual services all configurations of the machine. Ignore references to options

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not installed on the machine.

Warnings, Cautions and Notes

WARNING

A warning is used whenever an operating or main tenance procedure, practice, condi­tion or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Tr anslation of Warnings.

CAUTION

A caution is used whenever an operation or maintenance procedure, practice, condition or
statement, if not strictly observed, could result in damage to the equipment.

NOTE: A note appears to highlight a procedure, practice, condition or statement.

Service Acronyms

While using this service documentation, you may encounter acronyms that are unfamiliar.

To find definitions for Xerox acronyms, go to the following page in your web browser, then enter
the acronym and click Search:

https://open.xerox.com/Services/acronym

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Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names

Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the Parts List. For example; a part called the Regis
tration Chute Assembly may appear on the Parts List as Assembly, Chute REGI.

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iii

Introduction

About This Manual, How To Use This Manual

Change History

This page gives information on major changes to the service manual. Go to the relevant
update.

• BUS Update June 2018

• BUS Update July 2019

• BUS Update July 2020

BUS Update June 2018

The following procedures are updated:

• SCP 7 Configurations and Options

• 024-933, 940, 941 Drum Cartridge Y Life End RAP

• 077-323 PH Motor Fail RAP

• 091-312 HVPS CC Fail RAP

• 116-314 Ethernet Address Fail RAP

• 116-325 ESS Fan Fail RAP

• 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mismatch RAP

• OF 1 Unusual Noises RAP

• OF 2 Blank UI RAP

• OF 3 POST Fault Codes (LED) Complete RAP

• IQ21 Skew Check

• IQ22 Registration Check

• REP 2.1 LPH Color Head Assembly

• REP 2.3 LPH Xerographic CRUM FFC Kit

• REP 18.1 MCU PWB (MFP)

• REP 18.19 MCU PWB (SFP)

• 5 Parts Lists

• GP 15 Special Boot Modes

• GP 28 Supplies Plan Conversion

• dC132 Device ID / Billing Data

• Change Tags

BUS Update July 2019

• Change History

• SCP 1 Initial Actions

• 016-426 Remote Services Error RAP

• 041-340 to 041-363 MCU NVM (EEPROM) Fail RAP

• 059-314, 315, 326 Fusing Assembly HR STS RAP

• 092-318 to 092-321 ADC Patch System Fail RAP

• 102-356 EWS Soft Fail RAP

• 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mismatch RAP

• REP 2.1 LPH Color Head Assembly

• PL 5.1 Dispenser

• PL 7.1 Fuser

• PL 9.1 Tray

• PL 10.3 Option Feeder (3/3)

• PL 15.2 Registration (2/2)

• PL 50.1 Scanner

• PL 18.5 Electrical SFP (1/4)

• GP 7 Machine Specifications and Configuration

• GP 12 How to Check a Solenoid or Clutch

• GP 15 Special Boot Modes

• GP 18 Printing Reports

• GP 28 Supplies Plan Conversion

• GP 37 Reset Administrator Pas sw ord

• dC 131 NVM Tables

• dC 132 Device ID/Billing data

• dC 945 IIT Calibration

• dC 991 Toner Density Adjustment

• dC 1010 Signals Sending Test

• dC 1011 Relay On/Off Test

BUS Update July 2020

• 010-105, 010-106 Fusing Assembly Exit Sensor RAP

• 124-315, 317, 355 DC132 Error 02, 04 and 14 RAP

• REP 18.3 ESS PWB (MFP)

• REP 18.21 ESS PWB (SFP )

• GP 15 Special Boot Modes

• 061-362 to 061-393 LPH Fault RAP

• PL 18.1 Electrical WC6515 (1/4)

• PL 1.1 UI (WC6515)

• PL 1.2 UI (P6510)

• PL 2.1 LPH

• PL 3.1 Drive

• PL 6.1 Transfer

• PL 7.1 Fuser

• PL 10.1 Option Feeder (1/3)

• PL 10.2 Option Feeder (2/3)

• PL 15.2 Registration (2/2)

• PL 18.5 Electrical P6510 (1/4)

• PL 19.2 Cover WC6515 (2/2)

• PL 19.4 Cover P6510 (2/2)

• PL 50.1 Scanner

Introduction

Change History

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Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to the section Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
another person capable of rendering first aid or resuscitation is present.

WARNING

Take care, a hazardous voltage is present at the C inlet, LVPS PWB (PL 18.1 Item 16/PL

18.5 Item 16), and ESS MFP/ES S SFP PWBs (P L 18.1 Item 5/PL 18.5 Item 5). Electricity

can cause death or injury.

Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components
while power is on. Disconnect power before removing the power supply shield or replacing
components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.

Electrical Safety

• Use the Power Cord supplied with the printer.

• Plug the Power Cord directly into a properly grounded electrical outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does
not have a ground connection terminal.

• Do not use an extension cord or power strip.

• Do not place the system in an area where people might step on the power cord.

• Do not place objects on the power cord.

• Do not block ventilation openings. These openings prevent printer overheating.

• Do not drop paper clips or staples into the printer.

Operational Safety

The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.

• Do not burn any consumables or routine maintenanc e items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.

Safety Labels

Read and obey all posted caution, warning, and danger labels. Throughout the printer, these
safety labels are displayed on potentially dangerous components. As you service the printer,
check to make certain that all safety labels remain in place.

• Caution: An unapparent hazard exists that may cause personal injury or damage to the
equipment. For example, a panel may cover the hazardous area.

• Warning: An unapparent hazard exists that may cause serious personal injury.

• Danger: An unapparent hazard exists that may cause serious personal injury or death.

Safety Interlocks

Use caution so that the safety devices for preventing accidents (interlocks switches, fuses,
thermostats, etc.) and the protective parts for users (covers, control panel, etc.) can function as
intended. Make sure all covers are in place and all interlock switches are functioning correctly
after you have completed a service call. If you bypass an interlock switch, use extreme caution
when working on or around the printer. Figure 1 and Figure 2 show the interl ock switch loca
tions and circuitry.

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Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.

• Use the supplies specifically designed for your system. The use of unsuitable materials
may cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the system, options and
supplies.

NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Cover­age may vary outside these areas; please contact your local representative for details.

Maintenance Safety

• Do not attempt maintenance not specifically described in the printer documentation.

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Figure 1 Safety Interlock Switch Locations

Introduction

v

Service Safety Summary

Drive Units

When servicing gears or other driving units, be sure to Switch off the machine, switch and
unplug the power cord. Drive them manually when required.

High-Temperature Units

When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent
burns, injuries and other troubles. Remove the power plug and wait 40 minutes before starting
service processes so they have cooled down sufficiently.

Routing Wire Harnesses

Before starting the service operation, carefully check how the harness wires are routed. When
routing them, check that they are routed in the same way as they were before the servicing,
and that they are not pinched or do not interfere with the corners or edges of any operating
components.

Battery

A lithium battery is used on the ESS PWB.

WARNING

To avoid the possibility of fire or explosion, always replace the battery with the same
type, and dispose of old batteries as required by local regulations.

Figure 2 Safety System Schematic

Introduction

Service Safety Summary

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Symbols Used on the Product

The following precautionary symbols may appear on the machine.

Figure 1 indicates Danger High Voltage.

Figure 1 High Voltage symbol

Figure 2 is the Protective Ground (Earth) symbol.

Figure 2 Protective Ground (Earth) symbol

Figure 3 is the symbol indicating a hot surface. Use caution to avoid personal injury.

Figure 3 Hot Surface symbol

Figure 5 Pinch Injury symbol

Figure 6 is the symbol to use caution (or draws attention to a particular component). Refer to

the manual(s) for information.

Figure 6 Use Caution symbol

Figure 7 is the symbol indicating that the item is sensitive and should not be touched.

Figure 7 Do Not Touch symbol

Figure 8 is the symbol indicating the item is sensitive to sunlight, and exposure to it will reduce

its life span.

Figure 4 is the symbol indicating that the surface is hot while the printer is running. After turning

off the power, wait 30 minutes.

Figure 4 Wait 30 Minutes symbol

Figure 5 is the symbol indicating where to avoid pinching fingers in the printer. Use caution to

avoid personal injury.

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Figure 8 No Sunlight symbol

Figure 9 is the symbol indicating the item is sensitive to any light, and exposure to it will reduce

its life span.

Figure 9 No Light symbol

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Symbols Used on the Product

Introduction

Volt age Me as ureme n t and S pec if ica t ions

Table 1 shows the voltages present in the WorkCentre 6515. Measurements of DC voltage

must be made with reference to the specified DC Com mon, unless some other point is refer
enced in a diagnostic procedure. All measurements of AC voltage should be made with respect
to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

Voltage Specification

Input Power 220V 198VAC to 254VAC
Input Power 100V 90VAC to 135VAC
Input Power 120V 90VAC to 135VAC
+5VDC +4.75VDC to +5.25VDC
+24VDC +23.37VDC to +27.06VDC

Logic Voltage Levels

Table 2 show the logic levels present in the WorkCentre 6515. Measurements of logic levels

must be made with reference to the specified DC Com mon, unless some other point is refer
enced in a diagnostic procedure.

Health and Safety Incident Reporting

I. Summary

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This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.

IV. Definitions

Incident:

An event or condition occurring in a customer acco unt that has resulted in injury, illness or
property damage. Examples of incidents include machine fires, smoke generation, physical

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injury to an operator or service representative. Alleged events and product conditions are
included in this definition.

Table 2 Logic Levels

Voltage H/L Specification

+5VDC H = +3.00VDC or greater

L = below 0 .8VDC

+3.3VDC H = +2VDC or greater

L =below 0.8VDC

DC Voltage Measurement in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP.

There is +5VDC from P/J7 to P/J68.

In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.

If a second test point is not given, it is assumed that the black meter lead may be attached to
chassis ground.

V. Requirements

Initial Report:

1. Xerox organizations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of reporting is contained in Appendix A (Health
and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• Email Xerox EH&S at: [e-mail].

• Fax Xerox EH&S at: 585-422-2249.

NOTE: If sending a FAX, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci­dent shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.

2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any

associated equipment located in the vicinity of the incident.

b. Return any affected equipment/part(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.

Introduction

Voltage Measurement and Spec ifications, Health and

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d. Define actions to correct confirmed incidents.

VI. Appendices

The Health and Safety Incident Report involving a Xerox Product (Form # E H &S -700) is avail­able in the location that follows:

• GSN Library 1789

Regulatory Specifications

Xerox has tested this product to elec tromagnetic emission and immunity standards. These
standards are designed to mitigate interference caused or receiv ed by this product in a typical
office environment.

United States (FCC Regulations)

The WorkCentre 6515 has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial installation. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance with
these instructions, it may cause harmful interference to radio communications. Operation of
Class A equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his/her own expense. There is no guarantee
that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and O n, the user is encou raged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.

• Connect the equipment to a different electrical circuit.

• Consult the dealer or an experienced radio/ television technician for help.

Any modifications not expressly approved by Xerox could void the user's authority to operate
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interf ace
cables.

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

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Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark (Figure 1) applied to this product symbolizes
Xerox’s declaration of conformity with the following applica

Figure 1 CE Symbol

February 26, 2014, Low Voltage Directive 2014/35/EU
April 20, 2014, Electromagnetic Compatibility Directive 2014/30/EU

This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

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Health and Safety Incident Reporting, Regulatory

ble Directives of the European Union as of the dates indi­cated:

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Introduction

To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Translation of Warnings

WARNING

Take care, a hazardous voltage is present at the C inlet, LVPS PWB (PL 18.1 Item 16/PL

18.5 Item 16), and ESS MF P/ESS SFP P WBs (PL 18.1 Item 5/PL 18.5 Item 5 ). Electricity

can cause death or injury.
DANGER: Faire attention, une tension électrique dangereuse est présente au niveau de

la sortie de l'inverseur de la lampe d'exposition.
AVVERTENZA: fare attenzione alla carica elettrica di uscita dell'invertitore della lampada

di esposizione. L'el e ttricità può causare infor tuni o morte.
VORSICHT: Achtung: Spannung am Ausgang des Belichtungslampeninverters.
AVISO: Tenga cuidado; hay tensión peligrosa en la salida del inversor de la lámpara de

exposición. La electricidad puede causar lesiones e incluso la muerte.

WARNING

Isolate the machine from the electrical supply whi le performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

DANGER: Isolez la machine de l’alimentation électrique lorsque vous effectuez des
tâches ne nécessitant pas l’électricité. Reportez-vous à GP 4. L’électricité peut être à
l’origine de blessures, voire d’un accident mortel. Les pièces amovibles peuvent être à
l’origine de blessures.

AVVERTENZA: Isolare la macchina dall’alimentazione elettrica quando si eseguono
attività che non richiedono elettricità. Vedere GP 4. L’elettricità può causare morte o
lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Gerät bei Arbeiten, die keinen Strom erfordern, von der Stromversorgung
trennen. Andernfalls besteht Stromschlaggefahr und Verletzungsgefahr durch bew egli
che Teile. Siehe auch GP 4.

AVISO: Mantenga la máquina aislada de la energía eléctrica mientras realiza tareas que
no necesitan electricidad. Consulte GP 4. La electricidad puede causar lesiones e
incluso la muerte. Las partes móviles pueden causar daños.

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Introduction

Regulatory Specifications, Translation of Warnings

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WARNING

Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.

DANGER: Mettez la machine hors tension. Reportez-vous à GP 4. Déconnectez le cor­don d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne
nécessitent pas d'électricité. L'électricité peut être à l'origine de blessures, voire d'un
accident mortel. Les pièces amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Vedere GP 4. Scollegare il cavo di alimentazione
dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità
può causare morte o lesioni personali. Le parti in movimento possono causare lesioni
personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Siehe auch GP 4. Zie ­hen Sie das Stromkabel ab, wenn Sie Aufg aben ausführen, für die keine Stromversor­gung benötigt wird. Stromschläge können Todesfällen oder Verletzungen verursachen.
Bewegliche Teile können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Consulte el GP 4. Desconecte el cable de
alimentación eléctrica de la toma de pared mientras esté realizando tareas que no
necesiten corriente. La electricidad puede causar daños o la muerte. Las partes móviles
pueden causar daños.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en tout e s é cu r ité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore.
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Perform the steps in the following procedure carefully. Failure to follow this procedure
carefully could result in electrical shock and personal injury.

DANGER: Faire très attention en effectuant les étapes de la procédure suivante. Si cette
procédure n'est pas strictement respectée, il y a des risques d'électrocution et d'autres
blessures.

AVVERTENZA: Si prega eseguire attentamente la seguente procedura. Omettere di
eseguire attentamente la procedura indicata può provocare forti scosse e gravi ferite.

VORSICHT: Befolgen Sie die Schritte der folgenden Anleitung genau. Die Nichtbefol­gung dieser Anweisungen kann elektrischen Schlag oder andere Körperverletzungen
zur Folge haben.

AVISO: Lleve a cabo los pasos del procedimiento siguiente con mucho cuidado. No
seguir este procedimiento cuidadosamente puede ocasionar una descarga el éctrica y
lesiones personales

WARNING

Use extreme care when working in the following area. Some of the components are elec­trically energized and could cause electrical shock and personal injury if touched.

DANGER: Faire très attention en travaillant dans la zone suivante. Certains éléments
portent une charge électrique et présentent un risque d 'électrocution et de graves b les
sures s'ils sont touchés.

AVVERTENZA: Maneggiare la seguente area con la massima precauzione. Alcuni com­ponenti sono carici di corrente elettrica e se toccati possono provocare scosse
elettriche e lesioni.

VORSICHT: Bei Arbeiten in folgenden Bereichen besondere Vorsicht walten lassen.
Einige der Komponenten sind elektrisch aufgeladen und können bei Berührung einen
Stromschlag und körperliche Verletzung verursachen

AVISO: Tenga mucho cuidado al trabajar en el área siguiente. Algunos de los compo­nentes están cargados eléctricamente y podrían producir descarga s y lesiones, si se
tocan

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WARNING

Use high voltage probes when testing high voltage. Electricity can cause death or injury.
DANGER: Utilisez des sondes haute tension lorsque vous testez les hautes tensions.

L'électricité peut être à l'origine de blessures, voire d'un accident mortel.
AVVERTENZA: Quando si esegue il test della tensione ad alto voltaggio, utilizzare pun-

tali appropriati. L'elettricità può causare morte o lesioni personali.
VORSICHT: Verwenden Sie ein Hochspannungsmessgerät zur Prüfung von Hochspan-

nung. Stromschläge können Todesfällen oder Verletzungen verursachen.
AVISO: Utilice sondas preparadas para alto voltaje cuando esté comprobando puntos

de alto voltaje. La electricidad puede causar daños o la muerte.

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WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en toute sécurité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macch ina per la sicurezza dell'operatore.
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

Introduction

xi

Translation of Warnings

WARNING

Use safe handling procedures when removing the module. Refer to GP 16. The module
is heavy.

DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait
du module. Reportez-vous à GP 16. Le module est lourd.

AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo.
Vedere GP 16. Il modulo è pesante.

VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe
auch GP 16. Das Modul ist sehr schwer.

AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el

GP 16. El módulo es pesado.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly.

DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
lésions oculaires s'il est observé directement.

AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la
radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit routes.

DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une
voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
disponible devant la machine conformément aux normes de sécurité d'incendie.

AVVERTENZA: N/A
VORSICHT: N/A
AVISO: Estado s Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.

-

WARNING

Use only Xerox materials and components. This product is safety certified using Xerox
materials and components. The use of non Xerox materials and components may invali
date the safety certificate.

DANGER: N'utilisez que des matières premières et des composants Xerox. La sécurité
du produit est assurée dans le cadre de son utilisation avec des matières premières et
des composants Xerox. L'utilisation de matières premières et de composants autres
que ceux de Xerox risque d'invalider le certificat de sécurité.

AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifica­zione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la
certificazione di protezione.

VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses

-

Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und

-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller

setzt möglicherweise das Sicherheitszertifikat außer Kraft.
AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un

certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi
cado de seguridad no será válido si se utilizan materiales y componentes que no sean
de Xerox.

-

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Introduction

Translation of Warnings

WARNING

Do not touch the Fuser while it is hot.
DANGER: Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está caliente.

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WARNING

Do not handle the Fuser components until they have cooled. Some Fuser components
operate at hot temperatures and can produce serious personal injury if touched.

DANGER: Ne pas manipuler les éléments du four avant de les laisser refroidir. Certains
éléments du four fonctionnent à des températures très élevées et peuvent causer de
graves blessures s'ils sont touchés.

AVVERTENZA: Non maneggiare i componenti del fusore finché non sono raffreddati.
Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi
ferite se vengono toccati.

VORSICHT: Die Fixieranlage sollte erst gehandhabt werden, wenn diese genügend
abgekühlt ist. Einige Teile der Fixieranlage erzeugen übermäßige Hitze und führen bei
der Berührung zu schweren Verbrennungen.

AVISO: No manipule los componentes del fusor antes de que se enfrí e n. Algunos de los
componentes del fusor funcionan a altas temperaturas y pueden ocasionar daños per
sonales graves si se los toca.

WARNING

Do not attempt to remove or lift the following component with less than 2 people. The
component is very heavy and requires at least 2 people to lift or remove it. Any attempt
to remove or lift the component with less than 2 people could result in serious personal
injury.

DANGER: Ne pas tenter d'enlever ou soulever l'élément suivant tout seul. Cet élément
est très lourd; au moins 2 personnes doivent être prése ntes pour le soulèvement ou la
dépose. Toute tentative d'enlever ou soulever cet élément sans la collaboration d'au
moins 2 personnes peut causer de graves blessures.

AVVERTENZA: Non tentare di togliere o sollevare il componente seguente con meno di
2 persone. Il componente è molto pesante e richiede almeno 2 persone per sollevarlo o
rimuoverlo. Tentare di rimuovere o sollevare questo componente con meno di 2 persone
può provocare gravi fer ite.

VORSICHT: Versuchen Sie keinesfalls, die folgende Komponente mit weniger als 2 Per­sonen zu entfernen oder zu heben. Die Komponente ist sehr schwer, daher werden
mindestens 2 Personen benötigt, um sie zu heben oder zu entfernen. Der Versuch, die
Komponente mit weniger als 2 Personen zu entfernen oder zu heben, kann schwere Kör
perverletzung zur Folge habe n.

AV IS O: No intente levantar o retirar el componente siguiente usando menos de 2 perso­nas. El componente es muy pesado, y se necesitan por lo menos 2 personas para levan­tarlo o retirarlo. Intentar retirar o levantar el componente usando menos de 2 personas
puede resultar en lesionales personales serias.

Technical Support Information

The Xerox Service Manual is the primary document used for repairing, maintaining, and trou­bleshooting the Phaser 6510 and WorkCentre 6515. To ensure complete understanding of
these products, participation in Xerox Service Training is strongly recommended. To service
these products, certification for these products is required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

• Xerox Global Service Net - https://www.xrxgsn.com/secure/main.

For further technical support, contact your assigned Xerox Technical Support representative.

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Introduction

Translation of Warnings,

Introduction

Translation of Warnings,

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SCP 1 Initial Actions........................................................................................................ 1-3

SCP 2 First Call Actions.................................................................................................. 1-4

SCP 3 Normal Call Actions............................ ..................................... .......................... .. 1-4

SCP 4 Fault Analysis ...................................................................................................... 1-5

SCP 5 Subsystem Maintenance ..................................................................................... 1-6

SCP 6 Final Actions........................................................................................................ 1-9

1 Service Call Proced ur es

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Service Call Procedures

Service Call Procedures

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SCP 1 Initial Actions

Initial Actions are used to gather information on printer performance

Start a service call with SCP 1 and end with SCP 6 Final Actions.

Also refer to Machine Specifications, GP 7.

Procedure

WARNING

solate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.

NOTE: Ignore references to options not installed on the printer.

1. Identify the problem.

• Verify the reported problem does exist.

• Ask the operator to describe or demonstrate the problem.

• Print normal customer prints and service test prints.

• Make note of any print-quality problems in the test prints.

• Print a Usage Profile, if the printer is able to print.

2. Make note of any mechanical or electrical abnormalities present.

3. Make note of any unusual noise or smell coming from the printer.

4. To view engine error and jam histories, perform Diagnostic s dC118, dC120, dC122, and

dC125.

5. Take note of symptoms or error messages.

6. Make su re:
a. The power cord is connected to the wall outlet and to the machine.
b. The AC input from the wall outlet is within specifications.
c. Paper is loaded correctly and all paper trays and covers are closed
d. If installed, the USB cable or network connection is installed correctly.

7. If available, check the service log book for any previous actions that may be relevant to
the call.

8. If this is the f irst service call to th is printer, perform SCP 2 First Call Actions, otherwise go
to SCP 3 Normal Call Actions.

Accessing Engine Fault History

Listed below are three ways in which you can access fault history. Additional fault history infor­mation appears in GP 2.

3. If the printer is connected to a network and has a TCP/IP address, view the printer’s web
page using a web browser.

a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select > > and the fault history displays.

NOTE: Error and fault code definitions appear in Section 2.

1. Read (if possible) fault history from Device -> Support -> Support Pages -> Err or Histor y
Report on the control panel. The error history is listed on screen.

2. Accessing fault history in Service Diagnostics

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Service Call Procedures

SCP 1

SCP 2 First Call Actions

First Call Actions are used for the first service call.

SCP 3 Normal Call Actions

Normal Call Actions are used to determine the reason for the service call.

Procedure

1. Check the machine configuration with the customer, refer to Machine Specifications, GP

7. Check that all required hardware and software is installed and/or enabled.

2. Check that all the relevant machine settings are correctly entered, refer to GP 4 System
Administration T ools.

3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to

SCP 6 Final Actions.

4. Enter the printer and customer details in the service log.

Procedure

NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault mes sage
and perform the procedure.

If possible, perform the following:

1. Review any defective print samples.

2. Determine that the user accessible settings are correct. If necessary refer to the user doc­umentation.

3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.

4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.

5. Go to SCP 4 Fault Analysis.

Service Call Procedures

SCP 2, SCP 3

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SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.

Procedure

When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte­nance.

Fault Codes

If a fault code is displayed, go to the relevant RAP. Also refer to Unresolved Faults.

Control Panel Faults

If the power is on but the Control Panel is blank, test the Control Panel with dc305.

Image Quality Defects

If the image quality is defective, go to the IQ1 Image Quality Entry RAP.

Unresolved Faults

If a fault cannot be resolved using the appropriate RAP, and only if instructed by 2nd level sup­port, obtain a device log. Refer to GP 38 Obtaining Audit and Device Logs. Escalate the prob­lem to 2nd level support.

Additional Information

If necessary, refer to the following general procedures and information:

• GP 1 Using the Service Diagnostics

• GP 2 Fault Codes and History Logs

• GP 3 Device In formation

• GP 4 How to Switch Off or Sw i t c h On the Printer

• GP 6 Electrostatic Discharge Prevention

• GP 7 Machine Specifications

• GP 8 General Disassembly Precautions

• GP 9 Firmware Version Upgrade

• GP 10 How to Check a Motor

• GP 11 How to Check a Sensor

• GP 12 How to Check a Solenoid or Clutch

• GP 13 How to Check a Switch

• GP 14 How to Clone Device Settings

• GP 15 Special Boot Modes

• GP 16 Separate System Modules

• GP 17 External FAX Line Test

• GP 18 Printing Reports

• GP 19 Intermittent or Noise Problem

• GP 20 How to Safely Lift or Move the Printer

• GP 21 Machine Lubrication

• GP 22 Installation Space Requirements

• GP 23 First Print Output Time

• GP 24 Restriction of Hazardous Substances (RoHS)

• GP 26 Media Specifications

• GP 27 Environmental Data

-

• GP 28 Supplies Plan Conversion

• GP 29 How to Check a Dispenser Motor

• GP 30 IP (ESS) Specifications

• GP 31 IIT Specifications

• GP 32 FAX Specifications

• GP 33 Interior and Exterior Cleaning

• GP 34 Cleaning the Scanner and DADF

• GP 35 Setting Up an Ethernet Connection

• GP 36 How to Manually Configure an IP Address

• GP 37 Reset Administrato r Password

• GP 38 Obtaining Audit and Device Logs

• GP 39 FFC Cables

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Service Call Procedures

SCP 4

SCP 5 Subsystem Maintenance

Subsystem Maintenance contains information regarding the component life of the machine.

Procedure

WARNING

Isolate the machine from the electrical supply w hile performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

1. Clean the Pick Rollers on every call.

2. Use the Control Panel to check maintenance item counters.

3. Compare the counter values to those listed in Table 1.

4. Advise the customer of any routine maintenance items that are approaching or over the
service limit.

Inspection
Lubrication

CAUTION

Plastic parts deteriorate when unspecified lubricants or chemicals are used. To avoid damage,
use only approved lubricant.

The printer is lubricated during assembly at the factory and does not require periodic lubrica­tion. Some parts require lubrication following replacement. These parts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Component Life

The design life of the major components are shown in Table 1. Environmental conditions and
actual use will vary these factors. The component life shown in Table 1 is for reference only.

Dimensions and Mass of Consumables

The WC6515 and P6510 contain the consumables shown in Table 1:

Table 2 Dimensions and Mass of Consumables

Consumable Width (mm) Depth (mm) Height (mm) Mass (g)

Toner Cartridges C, M, Y,
K
(Figure 1)

Drum Cartridges C, M, Y,
K
(Figure 2)

Waste Cartridge
(Figure 3)

61.3 180 57.3 K: 100/120/140
C,M,Y: 90/110/120
(STD / HI / EX-HI)

77.3 335.4 78.5 720

357 176.3 33 250

Figure 1 Toner Cartridge

Table 1 Design Life of Major Components

1. Pick and Nudger Rollers 100,000 pages

2. Separator Roller 100,000 pages

3. Transfer Unit / Transfer Roller 100,000 images

4. Fuser 100,000 images

5. Feed Rollers 100,000 pages

6. Waste Cartridge 3 0,000 pages

7. Drum Cartridge 48,000 pages

Consumables and Maintenance

Consumables consist of C, M, Y, and K Toner Cartridges, C, M, Y , and K Drum Cartridges, and
the Waste Cartridge.

Service Call Procedures

SCP 5

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Figure 2 Drum Cartridge

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Figure 3 Waste Cartridge

Consumables Life Expectancies

Each Toner Cartridge (except s tarter cartridges) has a CRUM (Customer Replaceable Unit
Monitor) to record regional and toner usage information. The CRUM maintains a count of the
amount of toner consumed. When the count reaches set values, warning and error messages
appear to notify the user when near and end of life status is reached.

Like the Toner Cartridges, each Drum Cartridge has a CR UM to maintain a page count. When
the count reaches a set value, warning and error m essages a ppear to notify the user that the
Drum Cartridge has reached near or end of life status.

NOTE: The specifications showing life ratings are correct at the time of product release. For
the most current values, go to www.xerox.com.

Life ratings are shown in Table 3.

• Transfer Belt unit + Transfer Roller unit: 100 kPV (life of machine)

• DADF Feed Rollers: 100 kPV (WorkCentre WC6515 only) (life of machine)

Figure 4 WC6515 Routine Maintenance Items

Table 3 Life Expectancies for Consumables

Consumable Capacity

CMYK Standard Capacity Toner Cartridges starter cartridges color: 1,000

black: 1,500

sold cartridges color: 1,000

CMYK High Capacity/Extra High Capacity
Toner Cartridges

Drum Cartridge (C, M, Y, K) 48,000
Waste Cartridge 30,000

Routine Maintenance Items

Figure 4 and Figure 5 show the routine maintenance items which are service parts:

• Fuser (110V / 220V): 100 kPV (life of machine)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

sold cartridges color: 2,500 / 4,500

metered cartridges color: 2,500

black: 2,500

black: 6,000 / N/A

black: 6,000

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Service Call Procedures

SCP 5

Figure 5 P6510 Routine Maintenance Items

Table 4 Hardware Kit P6510 and WC6515

Type Shape PL Number Size

Screw for sheet metal
Silver, with washer and
plane washer

E-ring E2 D4 354W027278 (2)

SM20 M3x8mm 112W27898 (2)

E6 D6 354W024278 (2)

Part Number
(Quantity)

Hardware Kit

The spare parts available for repairs and maintenance includes a hardware kit. The kit contains
miscellaneous screws and e-clips that can be used to replace hardware that is lost or dam
aged, Table 4.

Since the P6510 and WC6515 use various types of hardware (screws, E-clips), ensure that the
correct hardware is used when installing parts. Use special caution not to confuse the screws
used for plastic with those used for sheet metal. Using the wrong type of screw ma y result in
damage to the screw threads or other problems.

Table 4 Hardware Kit P6510 and WC6515

Part Number

Type Shape PL Number Size

Screw for plastic
Silver, tapping

Screw for sheet metal
Silver

Service Call Procedures

ST20 M3x8mm 115W27878 (10)
ST21 M3x6mm 826E49690 (2)
SM3 M4x6mm 1 13W35688 (5)
SM18 M3x6mm 116W27678 (10)

(Quantity)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

SCP 6 Final Actions

Final Actions are used to evaluate the total operation of the system and to identif y the actions
required to complete the service call.

Procedure

Complete the following, if a fault is identified, return to SCP 4 Fault Analysis:

1. Perform the end of call subsystem maintenance actions, SCP 5 Subsystem Maintenance.

2. Exercise the machine in all modes, printing from all trays. If a fault message is disp layed
or some other problem is evident, go to SCP 4 Fault Analysis.

3. Make a print of a customer document.

4. If any of the customers selections were changed, return t hem to the cus tomers preferred
settings. Refer to GP 4 System Administration Tools.

5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with machine log book. Discard any pre
vious versions of the configuration report.

6. Remove and destroy any copies of test patterns.

7. Ensure the machine and service area are clean before leaving the customer premises.

8. Provide customer training if required.

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Service Call Procedures

SCP 6

Service Call Procedures

SCP 6

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2 Status Indicator RAPs

Troubleshooting Overview

Troubleshooting Overview .............................................................................................. 2-9

Chain 001 - 005

1DC +5VDC Power Fault RAP........................................................................................ 2-13

1AC +24VDC Power Fault RAP................................................ ......................... ............. 2-13

002-500 UI Error RAP..................................................................................................... 2-14

003-311 IIT CDI I/F Mismatch....................................................... .... .. ........... .. .... .... ....... 2-14

003-318, 003-319 IIT Software Fail.............................. .. ......... .... .. .... .... ....... .... .. .... .... ..... 2-15

003-320 to 003-343 IISS-ESS Communication Fail........................................................ 2-15

003-344 IISS-ESS X Hotline Fail .................................................................................... 2-16

003-345, 003-346 X PIO Mismatch RAP ................................................................... ..... 2-17

003-700 Returned Documents Error RAP..... .................................................................. 2-17

003-701 Duplication Prevention Code RAP.................................................................... 2-18

003-702 Different Magnification RAP................................................................. .. .. .... ..... 2-18

003-703, 003-704 Color Correction RAP ........................................................................ 2-19

003-705 Energy Saving Paper Size Mismatch RAP ....................................................... 2-19

003-750 Insufficient Documents Duplex Book RAP........................................................ 2-20

003-751 Capacity RAP.................................................................................................... 2-20

003-752, 932, 935 600dpi Cannot be Scanned RAP....................................... .. .... .. .. ..... 2-21

003-753, 913, 930, 933 300dpi Cannot be Scanned RAP.............................................. 2-21

003-754, 003-756 S2X Error RAP................................................................................... 2-22

003-757, 931, 934 400dpi Cannot be Scanned RAP....................................... .. .... .. .. ..... 2-22

003-760, 003-761 Scan Settings Error RAP ................................................................... 2-23

003-763 Adjustment Chart Not Found RAP.................................................................... 2-23

003-764 Document Insufficient (image overlay) RAP ..................................................... 2-24

003-780 Scan Image Compression Error RAP ............................................................... 2-24

003-795 AMS Limit Error RAP ........................................................................................ 2-25

003-940 Insufficient Memory RAP .................................................................................. 2-25

003-941 Insufficient Page Memory RAP......................................................................... 2-26

003-942, 003-956 Document Size Auto Detect RAP...................................................... 2-26

003-944 Repeat Image Count Fail RAP.......................................................................... 2-27

003-946 Image Rotation (Copy APS) RAP ..................................................................... 2-27

003-947, 948 Document Error RAP ................................................................................ 2-28

003-952 Document Color Mismatch RAP ....................................................................... 2-28

003-955 Documents Size Exchange Error RAP ............................................................. 2-29

003-956 Documents Size Unknown Error RAP ......................................................... ..... 2-29

003-963, 965, 966 ATS/APS RAP ......................... .. .. .... .. ....... .. .. .... .. .. ....... .. .... .. .. .... .. ..... 2-30

003-970, 003-976 FAX Line Memory RAP............................................................... ....... 2-30

003-971 Prevention Code Detect With The Right To Cancel RAP................................. 2-31

003-972 Maximum Stored Page RAP............................................................................. 2-31

003-973 Image Rotation RAP ......................................................... .. .... ....... .. .. .. .... .. .. ..... 2-32

003-974 Next Original Specification RAP ....................................................................... 2-32

003-977 Document Mismatch (Multi Scan) RAP. ............................................................ 2-33

003-978 Color Document Mismatch (Multi Scan) RAP................................................... 2-33

005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940 DADF Jam RAP........................ 2-34

005-210, 005-275 DADF Fail RAP........................................................ ....... .. .. .... .. .. .. ..... 2-34

005-500 Write to DADF-ROM Error RAP........................................................................ 2-35

005-941 Not Enough Documents RAP................................................ .... .... .... ......... .... ... 2-35

Chain 010

010-105, 010-106 Fusing Assembly Exit Sensor RAP.................................................... 2-37

010-331, 338, 344 Fusing Assembly HR RAP................................................................ 2-38

Chain 016

016-211, 016-212 SW Option Fail Memory Low RAP..................................................... 2-41

016-214 SW Option Fail (FAX Card) RAP ...................................................................... 2-41

016-234, 016-235 XCP Error RAP .................................................................................. 2-42

016-242 System GMT Clock Fail RAP............................................................................ 2-42

016-244 Self-Signed Certificate Auto Update Fail RAP.................................................. 2-43

016-310 SSMM Job Log Full RAP .................................................................................. 2-43

016-311, 315, 319, 354 Scanner/IIT Errors RAP ............................................................ 2-44

016-320 Document Formatter Fatal Error RAP............................................................... 2-44

016-321 FAX Module Error RAP..................................................................................... 2-45

016-323 B-Formatter Fatal Error RAP............................................................................. 2-45

016-324 Scheduled Image Overwrite RAP ..................................................................... 2-46

016-325 Using Personal Certificate RAP........................................................................ 2-46

016-326, 362, 607 UI Cable Connection Fail RAP....................................................... .. . 2-47

016-328 Connection Fail RAP...................................... .. .... .. .. .. ....... .. .. .... .. .. .... ..... .. .... .. .. . 2-47

016-330 to 016-332 Cont System Memory Fail RAP...................................................... 2-48

016-342 to 016-345 Controller Fail RAP......................................................................... 2-48

016-346 Cont A4FAX Modem Diagnosis Fail RAP......................................................... 2-49

016-349 to 016-351 eMMC Card Errors RAP ................................................................. 2-49

016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP........................................ 2-50

016-353, 356, 606, 608 IOT-Controller Communication Fail RAP .................................. 2-50

016-355, 016-356 Controller ASIC Fail RAP................................................................... 2-51

016-359, 360, 361 Controller USB Fail RAP................................................................... 2-51

016-370 Controller Diagnostic Fail RAP.......................................................................... 2-52

016-371 Controller USB 1.1 Host Fail RAP..................................................................... 2-52

016-383 Controller OS Communication Fail RAP .......................................................... . 2-53

016-400, 401, 402, 403, 406 802.1x Authentication Failure - Network1 RAP................. 2-53

016-404 802.1x Inside Failure RAP ................................................................................ 2-54

016-405 Certificate DB File Error RAP............................................................................ 2-54

016-407 to 016-412 XCP Error RAP.. ............................................................................. 2-55

016-422, 016-423 Offline RAP ....................................... .... .. .... ....... .... .. .... .... .. ....... .... .... . 2-55

016-424, 016-425 Power Mode RAP .............................................................................. 2-56

016-426 Remote Services Error RAP ............................................................................. 2-56

016-427, 428, 429, 430, 431, 432 802.1x Failures (Network 2) RAP.............................. 2-57

016-450 SMB Host Name Duplicated RAP..................................................................... 2-57

016-453, 016-454 IPv6/Dynamic DNS Failure RAP........................................................ 2-58

016-455, 016-456 SNTP Time Out RAP .................................................................... .. ... 2-58

016-461 Under Non-transmitted Image Log Stagnation RAP......................................... 2-59

016-500 ROM Write Error (During DLD Method) RAP.................................................... 2-59

016-503 to 016-505 SMTP Server Fail for Redirector RAP ............................................ 2-60

016-507, 016-508 Image Log Send Fail RAP ................................................................. 2-60

Revised BUS Update: July 2020
Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

10/2017

2-1

Status Indic a tor RAPs

016-509, 016-510 Image Log No Send Rule RAP................................ ....... .. .. .. .... .. .. ..... 2-61

016-511, 016-512 Image Log Invalid Send Rule RAP.................................................... 2-61

016-513 SMTP Server Reception Error RAP.................................................................. 2-62

016-514 XPS Error RAP ................................................................................................. 2-62

016-515 XPS Short of Memory ....................................................................................... 2-63

016-516 XPS Print Ticket Description Error RAP ........................................................... 2-63

016-519 Device DV Limit Reached RAP......................................................................... 2-64

016-522 LDAP SSL Error 112 RAP ................................................................................ 2-64

016-523 LDAP SSL Error 113 RAP ................................................................................ 2-65

016-524, 016-525 LDAP SSL Error 114 and 115 RAP...................................... .... .... ..... 2-65

016-526 LDAP SSL Error 116 RAP ................................................................................ 2-66

016-527 LDAP SSL Error 117 RAP ................................................................................ 2-66

016-529 Remote Download Server Timeout RAP .......................................................... 2-67

016-533 Kerberos Attestation Protocol Error 37 RAP..................................................... 2-67

016-534 Kerberos Attestation Protocol Error 41 and 42 RAP......................................... 2-68

016-535 Remote Download File Access Error RAP........................................................ 2-68

016-536 Host Name Solution Error in Remote Download RAP ...................................... 2-69

016-537 Remote Download Server Connection Error RAP ............................................ 2-69

016-539 Kerberos Attestation Other Protocol Error RAP................................................ 2-70

016-543, 545, 546, 548, 553, 554, 555, 556, 557, 558 Attestation Agent Error RAP ..... 2-70

016-559 Remote Download Parameter Error RAP ......................................................... 2-71

016-560 Attestation Agent Error 560 RAP...................................................................... 2-71

016-562 Detected User Duplication RAP . ....................................................................... 2-72

016-563 ImageLog Memory Full (Exp. Kit) RAP............................................................. 2-72

016-564 Remote Download Server Authentication Failed RAP...................................... 2-73

016-570 Job Ticket Out of Memory RAP ........................................................................ 2-73

016-571 Job Ticket Wrong Parameters RAP.................................................................. 2-74

016-572 Job Ticket Media Error RAP ............................................................................. 2-74

016-573 Job Ticket Parse Error RAP.............................................................................. 2-75

016-574 FTP Host Name Solution Error RAP................................................................. 2-75

016-575 FTP DNS Server Error RAP.............................................................................. 2-76

016-576 FTP Server Connection Error RAP................................................................... 2-76

016-577 FTP Service RAP.............................................................................................. 2-77

016-578 FTP Login Name or Password Error RAP ........................................................ 2-77

016-579 FTP Scanning Picture Preservation Place Error RAP ...................................... 2-78

016-580 FTP File Name Acquisition Failure RAP ............................................ .... .. .. ....... 2-78

016-581 FTP File Name Suffix Limit RAP....................................................................... 2-79

016-582, 016-588 FTP File Creation Failure RAP.......................................................... 2-79

016-583, 016-584 FTP Folder Creation Failure RAP...................................................... 2-80

016-585, 587, 589 FTP File Delete/Read Failure RAP .............................................. ..... 2-80

016-586 FTP Lock Folder Delete Failure RAP................................................................ 2-81

016-590 FTP Data Reading Failure RAP................................................................... ..... 2-81

016-591 FTP Scan Filing Policy RAP ............................................................................. 2-82

016-592 FTP DAT File Access Error RAP ...................................................................... 2-82

016-593 to 016-596 FTP Error RAP................................................................................ 2-83

016-597 Same File on FTP Server RAP.................................................................. ....... 2-83

016-598, 016-599 Email Message Size RAP.................................................................. 2-84

016-600, 016-601 KO Authentication Locked RAP......................................................... 2-84

016-604 Debug Log Created RAP. ................................................................................. 2-85

016-700 Password Below Minimum RAP ....................................................................... 2-85

016-702 Out of Page Buffer RAP.................................................................................... 2-86

016-706 Maximum User Number Exceeded RAP . .......................................................... 2-86

016-711 Email Transmission Size Limit RAP . ................................................................. 2-87

016-712 Panther Capacity RAP...................................................................................... 2-87

016-713, 016-714 Security Box Error RAP ..................................................................... 2-88

016-715 ESCP Form Invalid Password RAP .................................................................. 2-88

016-718 Out of PCL6 Memory RAP................................................................................ 2-89

016-719 Out of PCL Memory RAP.................................................................................. 2-89

016-720 PCL Command Error RAP ................................................................................ 2-90

016-721 Settings Error RAP............................................................................................ 2-90

016-725 B-Formatter Library Image Conversion Error RAP ........................................... 2-91

016-726 PDL Auto Switch Fail RAP................................................................................ 2-91

016-728 Unsupported TIFF Data RAP............................................................................ 2-92

016-729 TIFF Data Size RAP.......................................................................................... 2-92

016-731, 016-732 Invalid Data RAP................................................................................ 2-93

016-733 Destination Address Resolution Error RAP....................................................... 2-93

016-735 Updating Job Template RAP............................................................................. 2-94

016-741 Download Mode Fail RAP................................................................................. 2-94

016-742 Download Data Product ID Mismatch RAP....................................................... 2-95

016-743 Device Model/Panel Type Error RAP ................................................................ 2-95

016-744 Download Data CheckSum Error RAP.............................................................. 2-96

016-745 Download Data XPJL Fatal Error RAP.............................................................. 2-96

016-746, 016-751 Unsupported PDF File RAP............................................................... 2-97

016-747 Drawing Annotation Memory RAP .................................................................... 2-97

016-749 JCL Syntax Error RAP ...................................................................................... 2-98

016-750 Print Job Ticket Description Error RAP............................................................. 2-98

016-752 PDF Short of Memory RAP............................................................................... 2 -99

016-753 PDF Password Mismatched RAP ..................................................................... 2-99

016-755 PDF Print Prohibited RAP................................................................................. 2-100

016-756 to 016-759 Auditron-Prohibit Service RAP........................................................ 2-100

016-760 PS Decompose Failure RAP............................................................................. 2-101

016-761 FIFO Empty RAP .............................................................................................. 2-101

016-762 Print Language Not Installed RAP .................................................................... 2-102

016-763 POP Server Connect RAP ................................................................................ 2-102

016-764 SMTP Server Connect RAP.............................................................................. 2-103

016-765, 016-766 SMTP Server Error RAP.................................................................... 2-103

016-767 Invalid Email Address RAP............................................................................... 2-104

016-768 Invalid Sender Address RAP............................................................................. 2-104

016-769 SMTP Server Unsupported DSN RAP.............................................................. 2-105

016-770 Direct FAX Function Canceled RAP ................................................................. 2-105

016-772 Scan Data Repository Error RAP...................................................................... 2-106

016-776 Image Conversion Error RAP............................................................................ 2-106

016-779 Scan Image Conversion Error RAP.......................................... .... .... ......... .... ... 2-107

016-781 Server Connect Error RAP................................................................................ 2-107

016-788 Retrieve to Browser Failed RAP ....................................................................... 2-108

016-790 Email Fragment Over RAP................................................................................ 2-108

016-792 Specified Job Not Found RAP .......................................................................... 2-109

016-794 Media Not Inserted RAP ................................................................................... 2-109

016-795 Media Reader Format Error RAP...................................................................... 2-110

016-796 Document Insert Operation Error RAP.............................................................. 2-110

016-797 Image File Read Error RAP .............................................................................. 2-111

016-799 PLW Print Instruction Fail RAP ......................................................................... 2-111

016-910, 016-911 Required Resource Not Ready RAP.................................. ....... .. .... .. . 2-112

016-985 Scan to Email Data Size RAP ....................................................... .... ........... .... . 2-112

Status Indicator RAPs

10/2017

2-2

Revised BUS Update: July 2020

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

Chain 017

017-500 Job Limit Illegal Response RAP........................................................................ 2-113

017-501 Multiple Permission Restrictions RAP............................................................... 2-113

017-503 Password Over Maximum RAP ........................................................................ 2-114

017-504, 017-505 JobLimit Server Connection Fail RAP ............................................... 2-114

017-713 Start TLS Unsupported Fail RAP...................................................................... 2-115

017-714 SMTP Over SSL Fail RAP ................................................................................ 2-115

017-715 SSL Certificate Fail RAP................................................................................... 2-116

017-716 to 017-718 SSL Certificate (SMTP) Fail RAP ................................................... 2-116

017-719 SMTP Over SSL Internal Fail RAP ................................................................... 2-117

017-720, 017-721 PJL Command Fail RAP.................................................................... 2-117

017-722 Total Impressions Over Fail RAP...................................................................... 2-118

017-725 Forced Annotation Syntax Fail RAP ................................................................. 2-118

017-728 Scan Job-Flow Document Fail RAP.................................................................. 2-119

017-730 Network Error in PDL Transfer RAP ................................................................. 2-119

017-731 POP Server Not Connected RAP ..................................................................... 2-120

017-732 Offline Error in PDL Transfer RAP.................................................................... 2-120

017-733 Internal Error in PDL Transfer RAP .................................................................. 2-121

017-734 IPP Data Error RAP .......................................................................................... 2-121

017-737, 017-738 Out of Memory Fail RAP.................................................................... 2-122

017-739, 017-740 Transfer Service Not Available RAP.................................................. 2-122

017-741 Custom Transfer Invalid Plug-In RAP............................................................... 2-123

017-742 to 017-744 Custom Transfer Plug-In Connection RAP..................................... 2-123

017-747 Custom Transfer Plug-In Connection Timeout RAP ......................................... 2-124

017-748 Custom Transfer Plug-In Invalid Device RAP................................................... 2-124

017-749 Custom Transfer Plug-In XML Fail RAP ........................................................... 2-125

017-750 Custom Transfer Plug-In Internal Fail RAP....................................................... 2-125

017-751 Custom Transfer Plug-In Other Fail RAP.......................................................... 2-126

017-755 Software Download Via Network Fail RAP ....................................................... 2-126

017-759 Download Data Inspection Error RAP............................................................... 2-127

017-760, 017-766 POP Over SSL Fail RAP ................................................................... 2-127

017-761, 017-767 SSL Server Cert Untrusted (POP) RAP............................................. 2-128

017-762, 764, 768, 769, 770 SSL Certificate (POP) Fail RAP. ....................................... 2-128

017-765, 017-771 POP Over SSL Internal Fail RAP ...................................................... 2-129

017-772 Scan All Blank Page Fail RAP.......................................................................... 2-129

017-773 Netlog Task Error RAP ..................................................................................... 2-130

017-774 Message Lost Error RAP .................................................................................. 2-130

017-775 Network API Error RAP..................................................................................... 2-131

017-776, 017-777 Syslog Server Error RAP................................................................... 2-131

017-778 Queue Error RAP.............................................................................................. 2-132

017-779 Link Error RAP.................................................................................................. 2-132

017-780 Held Job Timeout RAP ..................................................................................... 2-133

017-782, 784, 85, 786 Custom Image Processing Plug-In RAP..................................... 2-133

017-783 Custom Image Processing Memory RAP . ........................................................ 2-134

017-787 Google Cloud Print Data Error RAP..................................................... .... .. ....... 2-134

017-789 Job Limit Estimation Logic Fail RAP................................................................. 2-135

017-790 to 017-799 Print Permission RAP ..................................................................... 2-135

Chain 018

018-400 IPSEC Configuration Mismatch RAP ................................................................ 2-137

018-405 User Account Disabled RAP............................................................................. 2-137

018-406 Setting Status of IP Address (IPv4) RAP.......................................................... 2-138

018-407 Setting Status of IP Address (IPv6) RAP.......................................................... 2-138

018-409, 412, 413 Duplicate IPv6 Address 1 RAP ......................................................... 2-139

018-410, 018-411 Dynamic DNS Update Failure RAP................................... ....... .. .... .. . 2-139

018-414 Duplicate IPv6 Address 2 RAP ......................................................................... 2-140

018-415 Duplicate IPv6 Address 3 RAP ......................................................................... 2-140

018-416 Duplicate IPv6 Address 4 RAP ......................................................................... 2-141

018-424 WLAN WPA-Enterprise Certificate Empty Failure RAP .................................... 2-141

018-425 WLAN WPA-Enterprise Certificate Unavailability Failure RAP......................... 2-142

018-426 WLAN WPA-Enterprise server certificate failure............................................... 2-142

018-427 Duplicate IP address range Wi-Fi and Wi-Fi Direct........................................... 2-143

018-428 WLAN Module Connection Failure RAP ........................................................... 2-143

018-429, 018-430 Duplicate IP address IPv4 (WiFi) RAP............................................... 2-144

018-431 Duplicate IPv6 address (WiFi) RAP.................................................................. 2-144

018-432 Duplicate IPv6 address (WiFi) RAP.................................................................. 2-145

018-433 Duplicate IPv6 address (WiFi) RAP.................................................................. 2-145

018-434 Duplicate IPv6 address (WiFi) RAP.................................................................. 2-146

018-435 Duplicate IPv6 address (WiFi) RAP.................................................................. 2-146

018-436 Duplicate IPv6 Address (WiFi) RAP .................................................................. 2-147

018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP........................................ 2-147

018-502 SMB Login Failure RAP.................................................................................... 2-148

018-505 SMB-DOS Protocol Error RAP.......................................................................... 2-148

018-509 Template Parameter Conflict RAP.................................................................... 2-149

018-524 Invalid Device Network Setting RAP................................................................. 2-149

018-526 to 529, 531, 532 CUI Scan Error RAP ............................................................. . 2-150

018-530 Authentication Error RAP.................................................................................. 2-150

018-543 Shared Name Error in SMB Server RAP .......................................................... 2-151

018-547 SMB Scan Users Restriction RAP .................................................................... 2-151

018-556 HTTP Server Script Error RAP.......................................................................... 2-152

018-557 HTTP Invalid Character in Filename RAP......................................................... 2-152

018-558 HTTP File Not Found RAP.............................................................. .. ....... .... .. .. . 2-153

018-559 HTTP File Duplication Fail RAP........................................................................ 2-153

018-560 to 018-563 HTTP Server Login Fail RAP.......................................................... 2-154

018-564 Host Name Solution Error in HTTP RAP........................................................... 2-154

018-565 Proxy Name Solution Error in HTTP RAP......................................................... 2-155

018-566, 018-567 Server Connect Error in HTTP RAP .................................................. 2-155

018-568 HTTP Server SSL Access Fail RAP.................................................................. 2-156

018-569 HTTP Server Certificate Fail RAP..................................................................... 2-156

018-570 HTTP Certificate Fail RAP ................................................................................ 2-157

018-571 Internal Error in Scan RAP ................................................................................ 2-157

018-587 File Duplication Fail RAP .................................................................................. 2-158

018-588 Scan Filing Policy Invalid RAP.......................................................................... 2-158

018-589 NEXTNAME File Error RAP.............................................................................. 2-159

018-590 Same Name Exists RAP................................................................................... 2-159

018-591 File Name Suffix Over Limit RAP...................................................................... 2-160

018-592, 018-593 Lock Folder Fail RAP......................................................................... 2-160

018-595 Detected User Duplication RAP........................................................................ 2-161

018-596, 018-700 Network Error RAP ............................................................................ 2-161

018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP............................................... 2-162

018-709 Active Communication is Unavailable Now Fail RAP........................................ 2-162

018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP............................................... 2-163

018-715 Kerberos Attestation Protocol Error 73 RAP..................................................... 2-163

018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP............................................... 2-164

Revised BUS Update: July 2020
Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

10/2017

2-3

Status Indic a tor RAPs

018-722 GCP Network Fail RAP..................................................................................... 2-164

018-723, 018-740 GCP Certification Fail RAP............................................... .. .... .. .. .. ..... 2-165

018-724 GCP SSL Connection Fail RAP........................................................................ 2-165

018-725 Kerberos Attestation Protocol Error 22 RAP..................................................... 2-166

018-726 Kerberos Attestation Protocol Error 70 RAP..................................................... 2-166

018-727 Kerberos Attestation Protocol Error 71 RAP..................................................... 2-167

018-728 Kerberos Attestation Protocol Error 72 RAP..................................................... 2-167

018-729, 730, 738, 739, 743, 744, 745, 746 GCP Network Fail RAP............................. 2-168

018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP............................................... 2-168

018-737, 018-741 GCP Other Fail RAP.......................................................................... 2-169

018-747 Server Not Found in SMB RAP......................................................................... 2-169

018-748, 750, 751, 752, 753, 754 LDAP Protocol Errors 48, 50 to 36 RAP ................... 2-170

018-749 LDAP Protocol Error 49 RAP............................................................................ 2-170

018-755 Server Connection Error in SMB RAP .............................................................. 2-171

018-756 Server Login Response Timeout in SMB RAP ................................................. 2-171

018-757 Host Name Solution Error in SMB RAP............................................................ 2-172

018-758, 018-759 Picture Preservation or File Name Error RAP ................................... 2-172

018-760 DFS Link Error in SMB RAP............................................................................. 2-173

018-761 Out of Server Memory in SMB RAP.................................................................. 2-173

018-762 Server Response Timeout in SMB RAP ........................................................... 2-174

018-763 Character Convert Error in SMB RAP............................................................... 2-174

018-764 to 018-769, 018-771 LDAP Protocol Errors RAP.............................................. 2-175

018-770 LDAP Protocol Error 70 RAP............................................................................ 2-175

018-772 Shared Name Not Found in Server RAP.......................................................... 2-176

018-773 Shared Name Error in Server RAP................................................................... 2-176

018-780 to 018-784 LDAP Protocol Errors 80 and 82 to 84 RAP................................... 2-177

018-781 LDAP Protocol Error 81 RAP............................................................................ 2-177

018-785 LDAP Protocol Error 85 RAP............................................................................ 2-178

018-786 to 797 LDAP Protocol Errors 86 to 97 RAP...................................................... 2-178

Chain 021 - 029

021-210 to 021-212 USB IC Card Reader Error RAP..................................................... 2-179

021-214 USB IC Card Reader Encryption Setting RAP.................................................. 2-179

021-401 USB IC Card Reader Connection Error RAP.................................................... 2-180

021-505, 021-506 SSL Error RAP................................................... .... ......... .... .... .... ....... 2-180

021-509, 515, 516, 522 Invalid Message Detected RAP................................................ 2-181

021-523 Internal Error RAP............................................................................................. 2-181

021-524 to 012-528 Communications Error RAP............................................................ 2-182

021-533, 021-534 Unsupported ROM Set RAP ........................................... .. .. .... .. .... ..... 2-182

023-500 UI ROM Download Fail RAP ............................................................................. 2-183

023-600, 023-601 UI Key Error RAP............................................................................... 2-183

024-312, 313, 314, 315 IOT NVM Backup Restore RAP................................................ 2-184

024-340 to 024-360 IOT-ESS Communication Fail 1 RAP ............................................. 2-184

024-361 Invalid IOT Paper Size RAP.............................................................................. 2-185

024-362, 024-363 Page Sync Illegal Start or Stop RAP ................................................. 2-186

024-364 DMA Transfer Fail RAP .................................................................................... 2-186

024-365 Overflow on Loop Back Write RAP .............................................................. ..... 2-187

024-366 JBIG Library Other Fail RAP............................................................................. 2-187

024-367 Decompress Other Fail RAP.............................................................. .... .... ....... 2-188

024-368 PCI Error RAP................................................................................................... 2-188

024-370 Marker Code Detection Fail RAP...................................................................... 2-189

024-371, 372, 373, 375 IOT-ESS Communication Fail 2 RAP ....................................... 2-189

024-376 IOT-ESS Communication Fail 25 RAP.............................................................. 2-190

024-600 to 024-614 Counter Repair RAP....................................................................... 2-190

024-615 IOT Unsupported Drum Shut Off RAP.............................................................. 2-191

024-616 to 024-618 Serial Number RAP......................................................................... 2-191

024-619 to 024-621 Product Number RAP ..................................................................... 2-192

024-701 Invalid Instruction of Face Inversion RAP......................................................... 2-192

024-702 Paper Jam RAP ................................................................................................ 2-193

024-705 Forced Annotation Template Fail RAP.............................................................. 2-193

024-707 Duplex Inversion Prohibited (Duplex) RAP....................................................... 2-194

024-708 Duplex Inversion Prohibited (Face Down) RAP................................................ 2-194

024-746, 024-747 Print Request Failure RAP................................................................. 2-195

024-748 Bates Numbering Digit Exceeded RAP............................................................. 2-195

024-910, 024-959 Tray 1 Size Mismatch RAP........................................................... .... . 2-196

024-911, 024-960 Tray 2 Size Mismatch RAP........................................................... .... . 2-196

024-923 to 024-925 Toner Cartridge Empty RAP........................................................... 2-197

024-933, 940, 941 Drum Cartridge Life End RAP..................................... .... .. ......... .. .... . 2-197

024-934 Paper Type Mismatch RAP . .............................................................................. 2-198

024-946, 024-950 Tray 1 Empty RAP ...................................................................... .. .... . 2-198

024-947, 024-951 Tray 2 Empty RAP ...................................................................... .. .... . 2-199

024-954, 024-958 Bypass Tray Out Of Paper RAP ........................................................ 2-199

024-965, 024-966 Out of Paper RAP .............................................................................. 2-200

026-400 USB Host Connection Number Exceeded RAP................................................ 2-200

026-402 Changed IOT Speed RAP................................................................................. 2-201

026-403 Stop printing and wait for toner cooling RAP.................................................... 2-201

026-700 LDAP Protocol Error RAP ................................................................................. 2-202

026-701 Address Book Request Overflow RAP . ............................................................. 2-202

026-702 Address Book Directory Service Overflow RAP................................................ 2-203

026-703 Abort With Logout RAP..................................................................................... 2-203

026-708 URL Data Over Size RAP................................................................................. 2-204

026-710 S/MIME Unsupported Cipher RAP.................................................................... 2-204

026-711 Multi-Page File Size RAP .................................................................................. 2-205

026-712 HTTP Out Job Overlap Error RAP.................................................................... 2-205

026-718 PS Print Instruction Fail RAP............................................................................ 2-206

026-719 Internal Error in Scan RAP ................................................................................ 2-206

026-720 to 026-723 Media Error RAP............................................................................. 2-207

026-726 Inconsistent Options RAP................................................................................. 2-207

026-727 Media Filepath Fail RAP ................................................................................... 2-208

026-728, 026-729 WSD Scan Error RAP................................................ .... .... ......... .... ... 2-208

026-730 Tray Paper Size Not Detected RAP.................................................................. 2-209

026-731 to 026-733 PJL Fail RAP................................................................................... 2-209

026-734 PJL Diag Mode RAP......................................................................................... 2-210

026-739 Waiting Scan Job Deleted RAP ........................................................................ 2-210

027-442, to 027-444 Duplicate IP Address 1 RAP.......................................................... 2-211

027-445 Illegal IP Address RAP...................................................................................... 2-211

027-446 Duplicate IP Address 2 RAP............................................................................. 2-212

027-447 Duplicate IP Address 3 RAP............................................................................. 2-212

027-452 Duplicate IP Address 4 RAP............................................................................. 2-213

027-500 SMTP Server Fail for Mail IO RAP.................................................................... 2-213

027-501 POP Server Fail for Mail IO RAP. ..................................................................... 2-214

027-502 POP Authentication Fail for Mail IO RAP.......................................................... 2-214

027-503, 504, 533, 773, 785, 786 Server Communication Timeout RAP....................... 2-215

027-513 SMB Scan Client Access RAP.......................................................................... 2-215

Status Indicator RAPs

10/2017

2-4

Revised BUS Update: July 2020

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

027-514 Host Name Solution Error in SMB RAP............................................................ 2-216

027-515 DNS Server Setup in SMB RAP ....................................................................... 2-216

027-516 Server Connection Error in SMB RAP .............................................................. 2-217

027-518 Login Name or Password Error in SMB RAP.................................................... 2-217

027-519 Scanning Picture Preservation Place Error RAP .............................................. 2-218

027-520 File Name Acquisition Failure RAP................................................................... 2-218

027-521 File Name Suffix Limit Over in SMB RAP. ........................................................ 2-219

027-522 File Creation Failure in SMB RAP..................................................................... 2-219

027-523 Lock Folder Creation Failure in SMB RAP........................................................ 2-220

027-524 Folder Creation Failure in SMB RAP ................................................................ 2-220

027-525, 027-527 File Delete Failure in SMB RAP......................................................... 2-221

027-526 Lock Folder Delete Failure in SMB RAP........................................................... 2-221

027-528 Data Write Failure to SMB Server RAP............................................................ 2-222

027-529 Data Read Failure From SMB Server RAP....................................................... 2-222

027-530 File Name Duplicate Failure in SMB RAP......................................................... 2-223

027-531 SMB Scan Filing Policy Injustice RAP .............................................................. 2-223

027-532 NEXTNAME File Access Error in SMB RAP..................................................... 2-224

027-543 SMB Server Name Specification Error RAP ..................................................... 2-224

027-547, 027-548 SMB Protocol Errors 1 RAP............................................................... 2-225

027-549, 572, 573, 574, 576 SMB Protocol Error 4-009 RAP ........................................ 2-225

027-564 SMB Protocol Error 4-024 RAP ........................................................................ 2-226

027-565, 027-578 SMB Protocol Errors 2 RAP............................................................... 2-226

027-566 SMB Protocol Error 4-026 RAP ........................................................................ 2-227

027-569 SMB (TCP/IP) Not Started RAP. ....................................................................... 2-227

027-584 SMB Protocol Error 4-044 RAP ........................................................................ 2-228

027-585 SMB Protocol Error 4-045 RAP ........................................................................ 2-228

027-586 SMB Protocol Error 4-046 RAP ........................................................................ 2-229

027-587 SMB Protocol Error 4-047 RAP ........................................................................ 2-229

027-588, 027-589 SMB Protocol Errors 3 RAP............................................................... 2-230

027-590 SMB Protocol Error 4-050 RAP ........................................................................ 2-230

027-591 SMB Protocol Error 4-051 RAP ........................................................................ 2-231

027-700 Mail Address Domain Error RAP ...................................................................... 2-231

027-701 Disconnected Network Cable RAP ................................................................... 2-232

027-702 to 027-706, 027-709 Certificate for Addresses Error RAP................................ 2-232

027-710 to 027-716 S/MIME Mail Error RAP.................................................................. 2-233

027-717 No MX Record at DNS RAP .......................................................... .... .. .... .... ..... 2-233

027-720, 027-721 Extension Server Error RAP .............................................................. 2-234

027-722 Extension Server Timeout RAP ........................................................................ 2-234

027-723 Extension Server Authentication Fail RAP........................................................ 2-235

027-724 to 027-726 Extension Server Access Fail RAP................................................. 2-235

027-727 Extension Server Parameters RAP ................................................................... 2-236

027-728 Extension Server File Exceeded RAP .............................................................. 2-236

027-730 SMTP Mail Division Error RAP ......................................................................... 2-237

027-732 Server Access Error RAP ......................................................... ........................ 2-237

027-733 Server SSL Error RAP ...................................................................................... 2-238

027-734 Server Certificate Error RAP............................................................................. 2-238

027-735 Device SSL Configuration Error RAP ............................................................... 2-239

027-736 Device Certificate Error RAP ............................................................................ 2-239

027-737 Template Server Read Error RAP .................................................................... 2-240

027-739 Invalid Template Server Path RAP ................................................................... 2-240

027-740 Template Server Login Error RAP .................................................................... 2-241

027-741 Template Server Connect Fail RAP.................................................................. 2-241

027-743 Template Server Install Error RAP.................................................................... 2-242

027-744 Template Server Error 1 RAP........................................................................... 2-242

027-745 Template Server Error 2 RAP........................................................................... 2-243

027-746 Job Template Pool Server Not Ready RAP...................................................... 2-243

027-750 Fax Document Incongruent RAP ...................................................................... 2-244

027-751 Job Template Analysis Error RAP..................................................................... 2-244

027-752 Required User Entry Not Entered RAP............................................................. 2-245

027-753 Job Flow Service Request Disabled RAP......................................................... 2-245

027-754 Job Flow Service File Signature Mismatch RAP............................................... 2-246

027-757 Extension Server SSL Fail RAP. ....................................................................... 2-246

027-758 System Credential Setting Error RAP............................................................... 2-247

027-759 Reference Server Connection Error RAP ......................................................... 2-247

027-760 XJT Command Fail RAP................................................................................... 2-248

027-761 Web Print Timeout RAP.................................................................................... 2-248

027-762 Illegal Web Print Job Ticket RAP ...................................................................... 2-249

027-765 Host Name Solution Error in WebDAV RAP. .................................................... 2-249

027-766 Proxy Name Solution Error in WebDAV RAP ................................................... 2-250

027-767 WebDAV Server SSL Access Fail RAP ............................................................ 2-250

027-768 WebDAV Server Certificate Fail RAP ............................................................... 2-251

027-769 WebDAV Server Access Fail RAP.................................................................... 2-251

027-772, 774, 776 SMTP Server Error RAP................................................................... 2-252

027-775 Too Many SMTP Addresses RAP..................................................................... 2-252

027-777 SMTP Server Non Support RAP....................................................................... 2-253

027-778 No Mode Specified by SMTP-AUTH RAP......................................................... 2-253

027-779 Attestation-Fails by SMTP-AUTH RAP ............................................................. 2-254

027-780 WebDAV Network Interface Fail RAP.............................................................. . 2-254

027-781 WebDAV Spool Size Over RAP................................................ .... .... ......... .... ... 2-255

027-782 WebDAV Server Redirector Limit RAP............................................................. 2-255

027-783 WebDAV User Authentication RAP................................................................... 2-256

027-784 WebDAV Proxy Server Authentication RAP ..................................................... 2-256

027-785, 027-786 WebDAV Server Time-Out RAP ........................................................ 2-257

027-787 WebDAV File Name Duplication Fail RAP........................................................ 2-257

027-788, 027-793 WebDAV Request Fail RAP..................................... .... .... .. ......... .. .... . 2-258

027-789, 791, 795 Access Forbidden RAP..................................................................... 2-258

027-790 WebDAV File Not Found RAP .......................................................................... 2-259

029-792 WebDAV Server Conflict RAP ................................... ........... .... .... .... ......... .... ... 2-259

027-794 WebDAV Server Internal Fail RAP.................................................................... 2-260

027-796 Email Not Printed RAP...................................................................................... 2-260

027-797 Invalid Output Destination RAP......................................................................... 2-261

027-798 JFS Target Document Not Found RAP ..... ........................................................ 2-261

027-799 WebDAV Server Insufficient Storage RAP........................................................ 2-262

028-910 Wrong Fuser Type RAP.................................................................................... 2-262

029-700, 029-701 WebDAV Server Response RAP....................................................... 2-263

029-702 WebDAV Client RAP................................................................... .. .... ......... .. .... . 2-263

029-704, 029-711 Invalid PACFile RAP.......................................................................... 2-264

029-705, 706, 709, 712, 713, 716 PACFile Communications RAP................................. 2-264

029-707, 708, 714, 715 PACFile Not Found RAP........................................................... 2-265

029-710, 029-717 PACFile URL Not Found RAP ....................................... .. .. ....... .. .... .. . 2-265

Chain 033

033-310 FAX Charge Function Fail RAP ........................................................................ 2-267

033-311 Invalid Address Book Data RAP ....................................................................... 2-267

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033-312, 318, 324 FAX Fault RAP.............................................. .... .. .. ......... .. .... .. .. .... ..... 2-268

033-328 to 033-340 Failed to Initialize FAX Log RAP..................................................... 2-268

033-330 to 033-336 Non-mounted Channel RAP ........................................................... 2-269

033-339 FAX 2 Not Responding RAP............................................................................. 2-269

033-363 FAX Card Reset (Reboot) RAP ........................................................................ 2-270

033-500 to 033-507 Remote Machine Error RAP ........................................................... 2-270

033-508, 033-511 Destination Polling Error RAP................................ .. ....... .... .. .. .... .. ..... 2-271

033-509 DCS/NSS Resend Exceeded RAP ................................................................... 2-271

033-510 Fallback Error RAP ........................................................................................... 2-272

033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote Machine Error 1 RAP......... 2-272

033-523, 033-546, Line Not Connected RAP.............................. .... .. .. ....... .. .... .. .. .... .. ..... 2-273

033-530 DTMF Illegal Procedure RAP............................................................................ 2-273

033-531, 532, 533, 544, 552, 578 Remote Machine Error 2 RAP .................................. 2-274

033-535 DCN Receive at Phase B Send RAP................................................................ 2-274

033-536, 537, 540, 568, 575, 577 Send/Receive Error RAP................................... ....... 2-275

033-541, 033-566 No Destination Specified RAP ........................................ .... .. .... .. .. ..... 2-275

033-543, 567, 576, 702, 703 Dial Error RAP .................................................................. 2-276

033-545 T0 Timeout RAP ............................................................................................... 2-276

033-547 Abort During Transmission RAP....................................................................... 2-277

033-548 No Manual Send Line RAP.......................... .. .. ....... .. .. .... .. .. .. ....... .. .... .. .. .. .... ..... 2-277

033-549, 551, 583 FAX Service Disabled RAP............................................................... 2-278

033-550 Cannot Disable FAX Service RAP.................................................................... 2-278

033-553 No Folder/Relay RAP........................................................................................ 2-279

033-554 Wrong Password/Receive Banned RAP........................................................... 2-279

033-555, 033-556 Incorrect Password RAP.................................................................... 2-280

033-557, 033-565 Destinations or Services Exceeded RAP........................................... 2-280

033-558, 033-559 Remote ID Rejection RAP ................................................................. 2-281

033-560, 561, 562 TRESS/RCC RAP................................... ........................... ............... 2-281

033-563, 033-569 No Printable Paper Size RAP ............................................................ 2-282

033-564, 033-570 Power Off During Transmission RAP ................................................ 2-282

033-571, 033-588 Manual Send Job Cancelled RAP ................................................ ..... 2-283

033-572 FAX Report Print Job Cancelled RAP............................................................... 2-283

033-573 Domain Regulation Check Error RAP............................................................... 2-284

033-580 Missing VoIP Gateway RAP ............................................................................. 2-284

033-586 T38 Protocol Not Ready RAP .......................................................... .. .. .... .. .. ..... 2-285

033-593 Cancelled By Remote Peer RAP ...................................................................... 2-285

033-700 T1 Timeout Fail RAP.................................... .. .... ....... .. .. .... .. .. ....... .... .. .... .. .. ....... 2-286

033-701 Retry Timeout RAP........................................................................................... 2-286

033-710, 712, 713, 717, 718, 719, 721 Document Not Found RAP ............................... 2-287

033-716 No Specified Folder RAP ............................................ .. .... .. .... ....... .... .. .... .. ....... 2-287

033-724 FAX Receive Memory Over Flow RAP............................................................. 2-288

033-726, 728, 734, 737, 738, 751 FAX Printing Error RAP ............................................ 2-288

033-733, 735, 741, 743, 744, 745, 746, 750 FAX Document Number Error RAP .......... 2-289

Chain 041 - 045

041-310 IM Logic Fail RAP ......................................................... .. .. .. .... ..... .... .. .. .. .... .. ..... 2-291

041-340 to 041-363 MCU NVM (EEPROM) Fail RAP .................................................... 2-291

041-388 Logic Fail RAP.................................................................................................. 2-292

041-603, 041-604 Temp/Humidity Sensor Fail RAP ....................................................... 2-292

042-325 Device Fault RAP.............................................................................................. 2-293

042-335 Device Fault (Main Fan Fail) RAP .................................................................... 2-293

042-348, 042-610 Over Temperature Detect Fail RAP................................................... 2-294

043-342 Sub Motor Fail RAP .......................................................................................... 2-294

044-370 PH Comm Fail RAP .......................................................................................... 2-295

045-310 PH Comm Fail RAP .......................................................................................... 2-296

045-311 Controller Communication Fail RAP ................................................................. 2-296

045-370 LPH DL Fail Power RAP................................................................................... 2-297

045-371 LPH DL Fail MULT RAP.................................................................................... 2-297

Chain 058 - 059

058-310, 311, 315, 316, 317 Fusing Assembly RAP ...................................................... 2-299

059-314, 315, 326 Fusing Assembly HR STS RAP........................................................ 2-299

059-321, 059-324 Fusing Error RAP............................................................................... 2-300

Chain 060 - 065

060-341 to 060-357 LPH Fault RAP................................................................................ 2-301

061-354 to 061-393 LPH Fault RAP................................................................................ 2-301

061-358 to 061-361 LPH Config Fail RAP ...................................................................... 2-302

062-277, 316, 399 DADF Fail RAP .......................................... ....... .. .. .. .... .. .. .. ....... .. .. .. .. . 2-303

062-300 Platen Interlock Open RAP............................................................................... 2-303

062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT Fail RAP........................ 2-304

062-314, 318, 322 Software Parameter Error RAP......................................................... 2-304

062-342 CCD PWB Configuration Fail RAP.................................................................... 2-305

062-345 IIT EEPROM Fail RAP ......................................... .. .. .... ..... .... .. .. .... .. .. ....... .. .... .. . 2-305

062-362 X Hard Fail RAP................................................................................................ 2-306

062-395 Trans Power Failure Detected RAP...................................... .... .. .... ......... .... .... . 2-306

062-790 Recognition Fail RAP.................................................................. .. .. ....... .. .... .. .. . 2-307

065-221 to 065-225 CIS Fail RAP................................................................................... 2-307

Chain 071 - 078

071-101 Paper Jam 1 RAP ............................................................................................. 2-309

072-101 Jam in 2 Tray RAP............................................................................................ 2-311

072-310 and 072-311 Tray 2 Fail RAP............................................................................ 2-313

075-100 Jam in Bypass Tray RAP.................................................................................. 2-314

077-101 Paper Jam RAP ................................................................................................ 2-315

077-104 Exit Sensor Off Jam RAP ..... ............................................................................. 2-318

077-117 Paper Jam 2 RAP ............................................................................................. 2-319

077-123 Registration Sensor Jam (Duplex) RAP . ........................................................... 2-320

077-302 Right Side Door Open RAP............................................................................... 2-321

077-314 P/H Module Logic Fail RAP............................................................................... 2-321

077-322 Option Comm Fail RAP..................................................................................... 2-322

077-327 Feeder Composition Fail RAP........................................................................... 2-322

077-909 Paper Jam RAP ................................................................................................ 2-323

Chain 089

089-600 to 089-617 RC Fail RAP.................................................................................... 2-325

089-623 to 089-679 LED Offset Correction Error RAP ................................................... 2-325

Chain 091 to 099

091-300 Rear Cover Open RAP...................................................................................... 2-327

091-312 HVPS CC Fail RAP........................................................................................... 2-327

091-313, 402, 480-482, 913-929 Drum/CRUM RAP....................................................... 2-328

091-400, 401, 405, 406, 411, 416, 421, 431, 436 DRUM/CRUM and Waste DRUM RAP 2-329

091-407, 417, 427, 437 DRUM CRUM Trouble RAP ...................................................... 2-329

091-426, 427, 428, 429 Toner CRUM Trouble RAP ....................................................... 2-330

Status Indicator RAPs

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

091-911 Waste DRUM Bottle Full RAP........................................................................... 2-330

092-312 to 092-315 ATC Sensor Fault RAP................................................................... 2-331

092-318 to 092-321 ADC Patch System Fail RAP.......................................................... 2-331

092-606 ADC Fail RAP ................................................................................................... 2-332

092-675 to 092-678 ADC Fail RAP................................................................................. 2-333

092-916 Environment SNR Sensor Fail RAP................................................. .... .. .... .. ..... 2-333

093-339 Toner Drum CRUM Authentication F

093-400 to 093-425 Drum Cartridge Near Empty RAP................................................... 2-334

093-912 Toner Cartridge Empty (K) RAP ....................................................................... 2-335

093-913 to 093-939 TONER CRUM Error RAP....................

094-310, 325, 326 CDC (RAD Sensor) Sensor E

094-318 1st BTR Position Fail RAP................................................................................ 2-337

096-918 DRUM CRUM Error RAP .............. ...................

099-396 to 099-399 Fuser Temperature Fault RAP........................................................ 2-338

ail RAP.................................................... 2-334

.......................................... 2-335

rror RAP............................................. 2-336

................................................. 2-338

Chain 102 - 118

102-311 to 102-319 USB Dongle Errors RAP................................................................. 2-341

102-356 EWS Soft Fail RAP ........................................................................................... 2-342

103-314 Prohibited Originals RAP .................................................................................. 2-342

116-210, 116-211 Media Reader Error RAP................................................................... 2-343

116-212 ESS Error RAP ................................................................................................. 2-343

116-314 Ethernet Address Fail RAP ..................................................... ......... .... ...... ....... 2-344

116-321, 322, 328, 329, 338 Software Error RAP .......................................................... 2-344

116-323 ESS NVRAM W/R Check Fail RAP .................................................................. 2-345

116-324, 116-328 Exception Fail RAP....................................................................... ..... 2-345

116-325 ESS Fan Fail RAP ............................................................................................ 2-346

116-331 File System Fail RAP........................................................................................ 2-346

116-334 ESS NVRAM Data Compare Fail...................................................................... 2-347

116-342, 393, 394 ROM Version Incorrect RAP............................................................. 2-347

116-343, 346, 357, 359 Main PWB Error RAP................................................................ 2-348

116-348, 349, 358, 360, 374 Redirecter Fail RAP .......................................................... 2-348

116-355 Agent Soft Fail RAP.......................................................................................... 2-349

116-363, 370, 373, 376 Fatal Error RAP......................................................................... 2-349

116-364, 365, 366, 368, 371, 372, 375, 377 SW Fail RAP............................................. 2-350

116-378, 379, 395 MCR/MCC Soft Fail RAP ...................................... ....... .. .... .. .. .... .. ..... 2-351

116-381 ABL Version Fail RAP....................................................................................... 2-351

116-382 ABL Initialize Fail RAP...................................................................................... 2-352

116-384, 116-385 DCS/IDC Software Fail RAP.................................... ....... .... .. .. .... .. ..... 2-352

116-391 Illegal Code RAP.......................................................................................... ..... 2-353

116-396 FIPS140 Self Test Fail RAP.............................................................................. 2-353

116-397 Illegal Setting Area Coverage Threshold RAP.................................................. 2-354

116-399 Initialization RAP. .............................................................................................. 2-354

116-703 Postscript Language RAP................................................................................. 2-355

116-704 to 116-709, 716, 717 Media Reader Format RAP ............................................ 2-355

116-710 HP-GL/2 Overflow RAP .................................................................................... 2-356

116-714 HP-GL/2 Command Error RAP ......................................................................... 2-356

116-719 XPIF Parameter Cancelled RAP....................................................................... 2-357

116-720 PCL Memory Low Page Simplified RAP........................................................... 2-357

116-721 to 116-724, 726, 727, 728 Color Print Permissions RAP . ................................. 2-358

116-738 Size/Orientation Mismatch RAP........................................................................ 2-358

116-739, 741, 742, 743 Out of Memory RAP.................................................................. 2-359

116-740 Arithmetic Error RAP.............................................................................. .... ....... 2-359

116-746 Selected Form Not Registered RAP ................................................................. 2-360

116-747, 116-748 Invalid Page Data RAP...................................................................... 2-360

116-749 PostScript Font Error RAP... ............................................................................. 2-361

116-750 Banner Sheet Cancelled RAP........................................................................... 2-361

116-752 Print Job Ticket RAP......................................................................................... 2-362

116-771 to 116-780 Invalid JBIG Parameter RAP .......................................................... 2-362

117-310 WSD Scan S/W Fail RAP.................................................................................. 2-363

117-312 Device Self Test Error RAP............................................................................... 2-363

117-313, 117-314 Geographic Region Change Fail RAP ............................................... 2-364

117-315 Contract Type/Geographic Region Changed RAP....................................... .... . 2-364

117-316 Contract Manager Software Fail RAP............................................................... 2-365

117-317, 117-318 Contract Manager PPP RAP.......................................... .... ....... .. .... ... 2-365

117-319 eMMC PWB Program or Font Data Access RAP.............................................. 2-366

117-320 to 117-324, 327, 329, 338 eMMC PWB Fail RAP............................................. 2-366

117-325, 117-326 Access Fail RAP ................................................................................ 2-367

117-330, 118-311 Soft Fail RAP .................................................................................. .. . 2-368

117-332, 117-335 Uninitialized or Invalid NVM RAP........

117-333, 348, 364 Uninitialized or Used eMMC RAP........

117-343 Log Sending Parameter Fail RAP..................................................................... 2-369

117-344 Invalid User Job Type Fail RAP........................................................................ 2-370

117-345 SSMM Batch Setting Duration Fail RAP ........................................................... 2-370

117-354, 356, 358 Job Limit System Fail RAP....................................................... .... .... . 2-371

117-357 TPM Fail RAP ................................................................................................... 2-371

117-360 Date Limit Exceeding Fail RAP......................................................................... 2-372

117-362, 117-363 USB Dongle Fail RAP............................. .... .. ......... .... .. .... ......... .. .... ... 2-372

117-365 WiFi Long Diag Fail RAP .................................................................................. 2-373

118-310 IPSEC Internal Fail RAP ................................................................. ....... .... .... .. . 2-373

............................................... 2-368

............................................. 2-369

Chain 121 to 127

121-316 Accessory Conflict RAP.................................................................................... 2-375

121-318 Auth/Account Settings Not Supported RAP...................................................... 2-375

123-310 to 123-399 UI Error RAP................................................................................... 2-376

124-310-314, 316, 318, 322, 324, 325, 340,

Mismatch RAP..... ................................................ ................................................. ........... 2-377

124-315, 317, 355 DC132 Error 02, 04 and 14 RAP....................................................... 2-378

124-319 DC132 Error 08 RAP......................................................................................... 2-378

124-320 SEEPROM Fail RAP......................................................................................... 2-379

124-321 Backup SRAM Fail RAP.................................................................................... 2-379

124-323 DC132 06 RAP.................................................................................................. 2-380

124-326 IOT Speed Not Registered RAP ....................................................................... 2-380

124-327 IOT Speed Change Fail RAP............................................................................ 2-381

124-334, 124-335 ESS ROM DIMM RAP....................................................................... 2-381

124-337 ESS Standard RAM Error RAP......................................................................... 2-382

124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP ..

124-342, 343, 352, 362, 363, 382, 383, 392, 393 CRUM Fail SYS RAP . ....................... 2-383

124-344, 346, 348 Billing Meter Mismatch RAP.............................................................. 2-383

124-345 Billing Meter Type Restoration Fail RAP..............

124-347 Billing CountType Restoration Fail RAP..............

124-349 Modal Break Points Restoration Fail RAP........................................................ 2-385

124-350, 354, 380, 390 CRUM OEM Fail All RAP............

124-359 IOT NVM Backup Restor Fail 1 RAP ................................................................ 2-386

124-372 to 124-374 IOT Soft Fail RAP ........................................................................... 2-386

356, 357, 360 ID/Billing/Data

......................................... 2-382

............................................. 2-384

............................................. 2-384

.............................................. 2-385

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Status Indic a tor RAPs

127-310 ESS Task Fatal Error RAP................................................................................ 2-387

125-311, 314, 315, 342 PSW Controller Unexpected Fail RAP...................................... 2-387

127-353, 354, 396, 398, 399 Fatal Error RAP................................................................. 2-388

Chain 133

133-210 to 133-224, 133-226, 133-701 FAX Parameter Incorrect RAP ......................... 2-389

133-701 Replacement Character Detected RAP ............................................................ 2-390

133-710 Tray Select Fail RAP......................................................................................... 2-390

Chain 500

500-030 dC612 Print NG IOT Wait State RAP................................................................ 2-391

500-033, 500-035 Diag Documents RAP........................................................................ 2-391

500-990 dC612 Print NG By Any Reason RAP .............................................................. 2-392

Other Faults

OF 1 Unusual Noises RAP................................... ......................... .................................. 2-393

OF 2 Blank UI.................................................................................................................. 2-393

OF-3 POST Fault Codes (LED) Complete RAP.............................................................. 2-394

Status Indicator RAPs

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Revised BUS Update: July 2020

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

Tr oubleshooting Overview

To increase the efficiency of troubleshooting, ensure that preliminary checks should be m ade
to confirm the trouble status before proceeding to the Repair Adjustment Procedure (RAP)
(Chapter 2), Diagnostic Procedures (Chapter 6), Wiring Diagrams (Chapter 7), and Principles
of Operation (Chapter 8).

Flow of Troubleshooting

Flow of the troubleshooting is as follows:

Figure 1 Troubleshooting Flow Diagram

Check Installation Status

Be sure to check the following items before starting the troubleshooting procedures.

1. The power supply voltage is within the specifications (measure the voltage at the wall out­let).

2. Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection
in the power cord.

3. The printer is properly grounded.

4. The printer is not installed at a place subjected to high/low temperature, humidity, and
sudden temperature changes.

5. The printer is not installed at or near water facilities, humidifier, heating appliance, fire,
dust, or in airflow from air conditioner.

6. The printer is not installed in a place subjected to volatile or inflammable gas.

7. The printer is not installed under direct sunlight.

8. The printer is installed in a well-ventilated place.

9. The printer is installed on a firm and stable surface.

10. The paper meets the specifications (standard paper is recommended).

11. The printer is handled properly.

Cautions on Service Operations

WARNING

While the printer is on, never touch live parts if not required. Power is supplied to the
inlet and LVPS even while the printer is off. Never touch its l ive components. Do not
touch live parts unless otherwise specified.

1. Be sure to remove the power cord unless otherwise required.

WARNING

When outputting a high voltage using the Diag Tool, etc., ensure that: - The high voltage
carrying parts must never be touched. - The instructions i n this manual must be fol
lowed.

1. When outputting a high voltage using the Diag Tool, etc., keep all the covers on unless
otherwise required.

2. When operating the motor using the Diag Tool, etc., keep all the covers on un less other­wise required.

WARNING

When operating the drive unit using the Diag Tool, etc., ensure that: - The drive unit
must never be touched. - The instructions in this manual must be followed.

1. When touching hot parts, be careful not to get burnt.

2. While working, be sure to wear a wrist band or the like to dissipate static charges from
your body.

WARNING

Check the provided parts individually. Do not remove, replace, or check any parts other
than the provided parts. Never break down the provided parts or replace the parts
therein. Mounting of an y parts other than the provided parts is not guaranteed in quality
or safety, and is strictly forbidden.

Cautions on Using RAP

1. Check the provided parts individually. Do not remove, replace, or check any parts other
than the provided parts. Never break down the provided parts or replace the parts therein.
Mounting of any parts other than the provided parts is not guaranteed in quality or safety,
and is strictly forbidden.

2. In the initial check according to the RAP, check only items which can be simply checked.

3. In the initial check according to the RAP, check the constitutive parts of the major check
parts and related parts, as well as major check parts.

4. When working with the printer, be sure to remove the power cord unless otherwise
required. Never touch live parts if not required, while the power cord is connected.

-

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Status Indic a tor RAPs

5. Connector condition is denoted as follows: Connector (P12) is connected Plug side with
the connector (P/J12) removed (except when attached directly to the board). (J12) Jack
side with the connector (P/J12) removed (except when attached directly to the board).

6. (P/J1 2PIN between P/J3-4PIN) in the RAP means measurement with the positive side of
the measuring instrument connected to (P/J1-2PIN) and the negative side of (P/J3-4PIN).

7. (P/J1 between J2) in the RAP means measurement for all terminals corresponding
between (1 and P/J2) based on “Wiring Diagrams”.

8. In (P/J1-2PIN between P/J3-4PIN) in the RAP where voltage is measured, (P/J3-4PIN) on
the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN
(return). Therefore, after checking of proper c onductivity between AGs, SGs, or RTNs
respectively, the rear negative side can be connected to the PIN of AG, SG or RTN
instead of (P/J3-4PIN). However, care should be taken not to confuse (AG), (SG), and
(RTN) because they are not on the same level.

9. When measuring the voltage at small connectors, use the dedicated tool. Handle the tool
with care because its business end is pointed.

10. When measuring the voltage, set the toner cartridge and sheet feeder, close the Covers
and power ON unless otherwise required.

11. Numerical values in the RAP are only for guideline. Approximate values are acceptable.

12. In each step of the RAP, parts removal and other procedures implicitly required for the
step are omitted.

13. In the RAP, “Replacement” means the replacement of the parts that are considered to be
the cause of the trouble. Replacement of those parts means the replacement of the
assembly part (HIGH Assy) that contain them.

14. Some of the instructions in the RAP are branched off depending on the specifications.
Follow the applicable instruction.

Items To Be Confirmed Before Going To RAP Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check
each the following:

1. The printer power cable is plugged into the printer and a properly grounded electrical out­let.

2. The printer power is powered ON.

3. The electrical outlet is not turned off by any switch or breaker.

4. Other electrical equipment plugged into the outlet is working.

5. All options are properly installed.

6. If you have checked all of the above and still have a problem, turn off the printer, wait for
10 seconds, and then turn on the printer again. This often solves the problem.

Display Problems

1. If the operator panel displays only diamonds or is blank, check and try the action below.
a) Turn off the printer, wait for 10 seconds, and turn on the printer.
b) Self Test Message appears on the operator panel. When the test is completed, “Ready

to Print” is displayed.

2. If menu settings changed from the operator panel have no effect, check and try the
actions below. Settings in the software program, the printer driver, or the printer utilities
are overriding the settings made on the operator panel.

a) Change the menu settings from the printer driver, the printer utilities, or the software
program instead of the operator panel.

b) Disable the settings in the printer driver, the printer utilities, or the software program so
you can change settings on the operator panel.

Printing Probl ems

1. If a job did not print correct or incorrect characters were printed, check and try the actions
below.

a) Make sure “Ready to Print” appears on the operator panel before sending a job to print.
Press Menu to return to “Ready to Print”.

b) Make sure print media is loaded in the printer . Press Menu to return to “Ready to Print”.
c) Verify that you are using the correct printer driver.
d) Make sure you are using the correct Ethernet or USB cables and it securely connected

at the back of the printer.
e) Verify that the correct print media size is selected.
f) If using a print spooler, verify that the spooler has not stalled.
g) Check the printer interface from the “Configure” menu. Determine the host interface

you are using. Print a Panel Setting page to verify that the current interfaces set tings are
correct.

h) Output fonts will not print correctly using the PCL driver in its default mode. To correct
this problem, use PS driver when using the PCL driver.

2. If print media misfeeds or multiple feeds occur, check and try the actions below.
a) Make sure the print media you are using meets the specifications for your printer.
b) Flex print media before loading it in any of the sources.
c) Make sure the print media is loaded correctly.
d) Make sure the width and length guides on the print media sources are adjusted cor-

rectly.
e) If the print media are overfilled in sources, reduce the amount of media.
f) Load the recommended print side correctly for the type of print media you are using.
g) Turn the print media over or around and try printing again to see if feeding improves.
h) Check the print media type loaded in the source, and refill only one type of print media,

if print media types are mixed.
i) Refill a new ream of print media, if some reams are mixed.
j) Remove the top and bottom sheets of a ream before loading the print media.
k) Do not reload print media until the print media source is empty.

3. If envelope misfeeds or multiple feeds occur, check and try the action below.
a) Remove the stack of envelopes from the bypass tray.

4. If page breaks in unexpected places, check and try the action below.
a) Check the “Job Time-out” in the Basic Settings menu and increase the value.

5. When a job is executed with a wrong paper tray or a wrong print media, check and try the
action below.

a) Check the “Paper Size” and “Paper T ype” in the Tray Settings menu on the printer oper­ator panel and in the printer driver.

6. If print media does not stack neatly in the output tray, check and try the action below.
a) Turn the print media stack over in the tray or multipurpose feeder.

Status Indicator RAPs

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Repair Analysis Procedure (RAP)

The RAP is the first step for trouble diagnosis. The RAP isolates the presence of various trou­bles including error codes, and guides the troubleshooting procedure.

NOTE: Wait at least 3 seconds after turning the power off before turning the power on again.
Turning the power on again soon after turning the power off will not turn the power off.

Figure 2 Repair Analysis Procedure

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Status Indic a tor RAPs

Status Indicator RAPs

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1DC +5VDC Power Fault RAP

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

1. Check the voltage between the MCU PWB ground and the P/
a. Check the connection at the LVPS PWB and the MCU PWB P

fully seated.

b. Check the continuity between the LVPS PWB and the MCU PWB verify

of

P/J284<=> P/J280.

c. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS PWB

ground and
i. Check the connections at LVPS PWB and the MCU PWB, P

ii. Check continuity between the LVPS PWB and the MCU PWB verify

iii. Check the voltage from the LV PS PWB ground and the P/

d. If the fault persists, install new c omponents as necessary,

•MCU PWB, PL

• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)

the P/J284-5 pin should be about +5VDC.

are fully seated.

of

P/J284<=> P/J280 is continuous.

• Install a new LV MCU Harnes s Assembly, P

It

em 5 (SFP).

+5VDC.

18.1 Item 1 (MFP), PL 18.5 Item 1 (SF P )

J540-7 pin is about +5VDC.

/J284 and P/J280 are

each cable

/J284 and P/J280

each cable

L 18.4 Item 5 (MFP), PL 18.8

J284-5 pin is about

1AC +24VDC Power Fault RAP

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Use high voltage probes when testing high voltage. Electricity can cause death or injury.

1. Check the connections at the LVPS PWB and the MCU PWB, v erify P/
are fully seated.

2. Check continuity between the LVPS PWB and the MCU PWB verify each cable of P/
<=> P/J280 is continuous.

• Install a new or repair the LV MCU Harness Assembly, PL 18.

18.8 Item 5 (SFP).

3. Close all interlock switches and verify the voltage from the LVPS PWB ground and the P/

18 pin and the voltage from the LVPS PW B ground and the P/J284-20 pin is about

J284-

+24VDC.

4. If the fault persists, install new components as necessary,

• MCU PWB, PL

• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)

18.1 Item 16 (MFP) (SFP)

J284 and P/J280

J284

4 Item 5 (MFP), PL

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Status Indic a tor RAPs

1DC +5VDC Power Fault RAP,

002-500 UI Error RAP

002-500 CUI scan panel UI detection error.

003-311 IIT CDI I/F Mismatch

003-311 During controller initialization, the IIT CDI I/F has insufficient information from the IIT.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the UI assembly, PL 1.1 Item 1 and the ESS PWB, PL 18.1

Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely connected. Ensure that all surface

mounted modules on the ESS PWB are securely connected.

3. Check the wiring between the ESS PWB and the UI assembly .

4. Reload the software, GP 9.

5. If the fault persists, install new components as necessary:

•UI assembly, PL 1.1 Item 1.

• ESS PWB, PL 18 .1 It e m 5 (MFP), PL 18.5 Item 5 (SFP).

Procedure

Perform the steps that follow:

1. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

2. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

3. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

4. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

002-500, 003-311

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003-318, 003 - 319 IIT Software Fail

003-318 IIT software is corrupt.

003-319 Video driver detection fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
and the ESS PWB, PL 18.1 Item 5 (MF P), PL 18 .5 It em 5 (SFP) ar e securely connected.
Make sure all surface mounted modules on both PWBs are securely connected.

3. Reload the software, GP 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

003-320 to 003- 343 IISS-ESS Communication Fail

003-320 IISS sending error 1 detected by the controller. An abnormal parameter is set as the

argument for the send function.

003-321 IISS sending error 2 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-322 IISS sending error 3 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-323 IISS sending error 4 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-324 IISS sending error 5 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-325 IISS sending error 6 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-326 IISS sending error 7 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-327 IISS sending error 8 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-328 IISS sending error 9 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-329 IISS receiving error 10 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

003-330 IISS receiving error 11 detected by the controller. T he NAK that notifies of the occur-

rence of a transmission failure is received.

003-331 IISS receiving error 12 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-332 IISS receiving error 13 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-333 IISS receiving error 14 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-334 IISS receiving error 15 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-335 IISS receiving error 16 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-336 IISS receiving error 17 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

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003-318, 003-319, 003-320 to 003-343

Status Indic a tor RAPs

003-337 IISS receiving error 18 detected by the controller. There was no response to the

power on command sent to the IISS after restoring from power saver mode.

003-338 IISS receiving error 19 detected by the controller. Incorrect argument error for send­ing.

003-339 IISS receiving error 20 detected by the controller. Transmission establishing error for
sending.

003-340 IISS receiving error 21 detected by the controller. Synchronous send error.

003-341 IISS receiving error 22 detected by the controller. Transmission error for sending.

003-342 IISS receiving error 23 detected by the controller. Incorrect argument error for receiv-

ing.

003-343 IISS receiving error 24 detected by the controller. Synchronous receive error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
and the ESS PWB are securely connec ted. Make sure all surface mounted modules on
both PWBs are securely connected.

3. Reload the software, GP 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

003-344 IISS-ESS X Hotline Fail

003-344 X Hotline failure during power on.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
and the ESS PWB are securely conne cted. Make sure all surface mounted modules on
both PWBs are securely connected.

3. Reload the software, GP 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

Status Indicator RAPs

003-320 to 003-343, 003-344

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003-345, 003-346 X PIO Mismatch RAP

003-345 When a job fail was received from the IISS, an error of the X hot line was detected.

003-345 When IIT image delivered was received from the IISS, an err or of the X hot line w as

detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5
(SFP), and the ESS PWB, PL 18.5 Item 1 (MFP ) PL 18.5 Item 5 (SFP) ar e s ecurely con
nected. Make sure all surface mounted modules on both PWBs are securely connected.

3. Reload the software, GP 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. If the fault persists, install a new ESS PWB, PL 18.5 Item 1 (MFP), PL 18.5 Item 5 (SFP).

003-700 Returned Documents Error RAP

003-700 When the originals are ejected, the number of ejected originals is more than the num-

ber that were fed.

Procedure

Reload the originals, then re-run the job.

-

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Status Indic a tor RAPs

003-345, 003-346, 003 -7 00

003-701 Duplication Prevention Code RAP

003-701 A copy restriction code is detected in the document data.

003-702 Different Magnification RAP

003-702 Different magnification settings, for side 1 and side 2 of a document.

Procedure

Perform the steps that follow:

1. Advise the customer not to attempt to copy documents that are restricted.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to correct the magnification settings.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-701, 003-702

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

003-703, 003-704 Color Correction RAP

003-703 Color correction patch position error during 2 sided simultaneous scan.

003-705 Energy Saving Paper Size Mismatch RAP

003-705 A paper size mismatch error was detected when exiting energy saver mode.

003-704 Color correction color difference error during 2 sided simultaneous scan.

Procedure

Perform the steps that follow:

1. Advise the customer to load the 2 sided simultaneous scan correction chart correctly.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-703, 003-704, 003 -7 05

003-750 Insufficient Documents Duplex Book RAP

003-750 The number of documents is insufficient for duplex book print.

Procedure

Perform the steps that follow:

1. Advise the customer to change the parameters, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-751 Capacity RAP

003-751 According to the document area sett ings and the scan area, processing image data

with a size smaller than the one that can be processed was detected.

Procedure

Perform the steps that follow:

1. Advise the customer to increase the resolution or enlarge the scan area (width x length),
then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-750, 003-751

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

003-752, 932, 935 600dpi Cannot be Scanned RAP

003-752 600dpi is unavailable for DADF mixed 2-sided mode scan.

003-753, 913, 930, 933 300dpi Cannot be Scanned RAP

003-753 300/400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-932 For scanning in the DADF mix duplex mode, 600dpi is not available.

003-935 For scanning in the DADF mix duplex m ode, 600dpi is not available (when the next

document exists).

Procedure

Perform the steps that follow:

1. Advise the customer to perform scanning below 400dpi resolution.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-913, 930 For scanning in the DADF mix duplex mod e, 300dpi, 400dpi and 600dpi are not
available.

003-933 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not avail­able (when the next document exists).

Procedure

Perform the steps that follow:

1. Advise the customer to perform scanning below 200 dpi resolution or perform scanning in
other than mixed mode.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-752, 932, 935, 003-753, 913, 930, 933

003-754, 003-756 S2X Error RAP

003-754 A recoverable error was detected.

003-757, 931, 934 400dpi Cannot be Scanned RAP

003-757 400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-756 All scanned documents were detected as blank.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-931 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.

003-934 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available

(when the next document exists).

Procedure

Perform the steps that follow:

1. Advise the customer to perform scanning below 300 dpi resolution or perform scanning in
other than mixed mode.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-754, 003-756, 003-757, 931, 934

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual

003-760, 003- 761 Scan Settings Error R AP

003-760 The job properties are incorrect.

003-763 Adjustment Chart Not Found RAP

003-763 The chart patch could not be detected.

003-761 Tray selection error.

Procedure

Perform the steps that follow:

1. Advise the customer to correct the job properties.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to place the Auto Gradation Correction Chart correctly.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-760, 003-761, 003 -7 63

003-764 Document Insufficient (image overlay) RAP

003-764 During Image Overlay, only 1 page can be stored (B/W Mac hines Only).

003-780 Scan Image Compression Error RAP

003-780 Scan compression error.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job then to change the scan resolution parameter and
then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-764, 003-780

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003-795 AMS Limit Error RAP

003-795 AMS (auto reduce/enlarge) limit error.

003-940 Insufficient Me mory R AP

003-940 Insufficient DAM memory detected.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job then to change the job properties.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to cancel the job then to clear the B/ W setting for c olor mode or the
side 2 cover image setting, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-795, 003-940

003-941 Insufficient Page Memory RAP

003-941 There is not enough page memory to store the image.

003-942, 003-956 Document Size Auto Detect RAP

003-942 The document size cannot be automatically detected.

Procedure

Perform the steps that follow:

1. Advise the customer to change the parameter(s), then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-956 Undefined document size was detected when platen is selected and only APS
requires document size selection.

Procedure

Perform the steps that follow:

1. Advise the customer to input an appropriate value for the document size, then retry the
job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-941, 003-942, 003-956

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003-944 Repeat Image Count Fail RAP

003-944 Incorrect image repeat count (even one image cannot be pasted).

Procedure

Perform the steps that follow:

1. Advise the customer to change the image repeat count parameter, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-946 Image Rotation (Copy APS) RAP

003-946 Part of the image will be lost if the image is not rotated. However, a paper size that

does not support rotation was selected.

Procedure

Perform the steps that follow:

1. Advise the customer to manually select an appropriate paper tray, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-944, 003-946

003-947, 948 Document Error RAP

003-947 An additional number of documents are required.

003-952 Document Color Mismatch RAP

003-952 Returned document color mismatch (different color detected before/after return).

003-948 Returned document size mismatch.

Procedure

Perform the steps that follow:

1. Advise the customer to reload the correct number and size of documents, and to correctly
program the job on the UI. Retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to correct the job settings, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-947, 948, 003-952

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003-955 Documents Size Exchange Error RAP

003-955 When loading a document with Mixed Size Originals prohibited, a document of differ-

ent size/orientation from the initial document was detected.

003-956 Documents Size Unknown Error RAP

003-956 Undefined document size was detected when Platen is selected and only APS

requires document size selection.

Only Image Overlay has the function that inhibits different sizes during document added.

Procedure

Perform the steps that follow:

1. Advise the customer to reload the document then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to verify the correct documen t size for the job, change if needed,
then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-955, 003-956

003-963, 965, 966 ATS/ APS RAP

003-963 No APS compatible tray to set the relevant size.

003-965 There was no paper in the tray that can be selected for APS.

003-966 There is no APS tray that is set to a specific size selected.

Procedure

Perform the steps that follow:

1. Advise the customer to select a tray that has the correct size of paper, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-970, 003-976 FAX Line Memory RAP

003-970 The number of slow-scan lines has exceeded the upper limit due to FAX parallel com-

position, long- document enlargement, etc.

003-976 Number of lines in the slow scan direction exceeded during FAX N-up.

Procedure

Perform the steps that follow:

1. Advise the customer to press the continue button to store as much data as the memory
capacity , then continue scanning the next document. Otherwise, cancel the job.

2. Switch off, then switch on the machine, GP 4.

3. If the fault persists, reload the software, GP 9.

Status Indicator RAPs

003-963, 965, 966, 003-970, 003-976

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003-971 Preventi on Code Detect With The Right To Cancel RAP

003-971 When job scan was executed by a user who has the permission to temporarily clear

the copy restriction code detection, copy restriction codes were detected in the document.

003-972 Maximum Stored Page RAP

003-972 When scanning a document, the number of pages that has accumulated in the

machine has exceeded the value of Maximum Stored Number of Copy Sheets set in system
data.

Procedure

Perform the steps that follow:

1. Advise the customer that because this document cannot be copied, press the “Cancel” or
“Continue” button on the panel.

2. If the fault persists, reload the software, GP 9.

Procedure

Perform the steps that follow:

1. Advise the customer to set the number of pages of the document to be within the maxi­mum number of pages that can be stored.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-971, 003-972

003-973 Image Rotation RAP

003-973 The document and the image are different in orientation (except when poster is speci-

fied). When rotation is not available even though the orientation of the document and the image
are different and part of the image will be lost if it is not rotated.

Procedure

Perform the steps that follow:

1. Advise the customer to verify the image loss and use a larger paper size if available. Or
use reduction to make a smaller document, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

003-974 Next Original Specification RAP

003-974 Next document specified. Scanning has been completed for all loaded documents.

Procedure

Perform the steps that follow:

1. Ask the customer to verify that scanning is comp lete or if other documents should be
loaded.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs

003-973, 003-974

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003-977 Document Mi smatch (Multi Scan) RAP

003-977 Document size mismatch (document exchange during multi scan).

003-978 Color Document Mismatch (Multi Scan) RAP

003-978 Document color mismatch (document replacement during multi scan).

Procedure

Perform the steps that follow:

1. Ask the customer to load a correct size document, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Procedure

Perform the steps that follow:

1. Advise the customer to reload the correct size paper, then retry the job.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Status Indic a tor RAPs

003-977, 003-978

005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940 DADF Jam RAP

005-121 Jam in the Document Feeder, mis-feed.

005-123 Jam in the Document Feeder, mis feed. Document failed to actuate first sensor.

005-124 Virtual JAM.

005-210, 005-275 DADF Fail RAP

005-210 DADF Download Fail

005-275 DADF RAM Fail.

Primary Causes

DADF Assembly PL 50.1 Item 1

005-125 Jam in the Document Feeder. Document failed to actuate exit sensor.

005-305 The Document Feeder Cover is Open.

005-906 JAM in the Document Feeder. Document failed to actuate first feed sensor.

005-908 JAM in the Document Feeder. Document failed to actuate second feed sensor.

005-911 JAM in the Document Feeder. Document failed to actuate exit sensor.

005-940 A document was pulled out during document feed.

Primary Causes

DADF Assembly PL 50.1 Item 1

Feeder Roll DADF PL 50.1 Item 5

ESS PWB PL 18.1 Item 5

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify no obstructions in the paper path and the document meets the feeder specification.

2. Verify there are no obstructions of the DADF Assembly and the DADF Assembly closes
against the platen glass correctly.

3. Clean all DADF feed rollers. If necessary, install a new DADF Feed Roller Kit, PL 50.1

Item 5.

4. Check the connection at the DADF Assembly and the ESS PWB, verify P/J1371 and P/

J1377 are fully seated.

5. Verify proper installation and condition of the DADF Assembly looking for any unusual
wear or damage.

6. Install a new DADF Assembly, PL 50.1 Item 1.

7. Perform GP 15, 03. NVRAM INIT MODE.

8. Install a new ESS PWB, PL 18.1 Item 5.

ESS PWB PL 18.1 Item 5

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the DADF Assembly and the ESS PWB, verify P/J1371 and P/

J1377 are fully seated.

2. Install a new DADF Assembly PL 50.1 Item 1

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5

Status Indicator RAPs

005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940,

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005-500 Write to DADF-RO M Error RAP

005-500 An error has occurred during the process of writing data to the DADF-ROM.

005-941 Not Enough Documents RAP

005-941 Some originals were missing after all originals were returned.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Reload the software, GP 9.

2. Install a new DADF Assembly PL 50.1 Item 1.

Procedure

Perform the steps that follow:

1. Reset documents in accordance with UI.

2. Cancel all jobs and restart the job again.

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Status Indic a tor RAPs

005-500, 005-941

Status Indicator RAPs

005-500, 005-941

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010-105, 010-106 Fusing Assembly Exit Sensor RAP

010-105 Fusing Assembly Exit SNR ON - After Regi Clutch ON, Exit Sensor is not turned OFF

by paper within specified time.

• MFP: Jam in the Device - Error 010-105

• SFP: Paper Jam - Open Rear Door and Inner Door
110-106 Fus

by paper within specified time.

• MFP: Jam in the Device - Error 010-106

• SFP: Paper Jam - Open Rear Door and Inner Door

Primary Causes

• Kit Cover Assembly Rear PL 19.2 Item 99

• Exit Sensor (Fusing Assembly) P

• Exit Chute Assembly PL

• Exit Clutch (Drive Assembly Exit Main) PL

• MCU PWB, PL

• Paper Size set incorrectly.

Initial Actions

If the paper does not reach the drum or the jammed sheet is misregistered, lead-edge skewed,
install a new registration clutch, PL 15.1 Item 99.

Procedure

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify no obstructions in the paper path and t

2. Verify the Rear Cover P

3. Verify the Exit Chute Assembly P

4. Reseat the Fusing Assembly P

5. Enter dC330 (

ing Assembly Exit SNR OFF - After Regi Clutch OFF, Exit Sensor is not turned ON

L 7.1 Item 1

17.1 Item 1

17.1 Item 4

18.1 Item 1 (MFP), PL 18.5 Item 1 (SF P )

WARNING

he document meets the feeder specification.

L 19.2 Item 12 is not damaged.

a. If the rear cover is damaged, install a new Kit Cover Assembly Rear, PL 19.

L 17.1 Item 1 is not damaged.

a. If the Exit Chute Assembly is damaged, install a new Exit Chute Assembly, PL 17.

It

em 1

L 7.1 Item 1

071-104), and check the Exit Sensor operation.

a. Check the connection between the Exit Sensor and the MCU PWB at P/

P/

J272 and verify they are fully seated (Refer to Figure 1).

b. Check the continuity between the Exit Sensor and the Relay Connector, verify

each cable of

c. Check the voltage between the MCU PWB ground and the P

+5VDC.
i. Check the connection at the LVPS PWB and the MCU PWB P/

J280 are fully seated.

P/J270<=> P/J272 for continuity.

/J272-3 pin is about

2 Item 99

J270 and

J284 and P/

ing

1

6. Enter dC330 (

ii. Check the continuity between the LVPS PWB and the MCU PWB verify

cable of

P/J284<=> P/J280.

iii. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS

iv. Check the connections at LVPS PWB and the MCU PW B, P/

v. Check continuity between the LVPS PWB and the MCU PWB verify

vi. Check the voltage from the LVPS PWB ground and the P

d. If the fault persists, install a new Chute Assem bly Exit , PL 17.

a. Check the connection between the Exit Clutch and the MCU PWB at P

J462 and verify they are fully seated (Refer to Figure 2).

b. Check the continuity between the Exit Clutch and the Relay Connector, verify

each cable of

c. Close all interlock switches. Voltage between the MCU PWB ground and the P/

J460-

i. Check the connections at the LVPS PWB and the MCU PWB, verify P/

ii. Check continuity between the LVPS PWB and the MCU PWB verify

B ground and the P/J284-5 pin should be about +5VDC.

PW

are fully seated.

of

P/J284<=> P/J280is continuous.

• Install a new or repair the LV MCU Harness Assembly PL 18
(MFP) PL 18.8 Item 5 (SFP).

+5VDC.

Figure 1 MCU PWB to Exit Sensor harness

071-105), and check the Exit Clutch operation.

P/J460<=> P/J462 for continuity.

4 pin should read approximately +24VDC.

and P/J280 are fully seated.

of

P/J284<=> P/J280 is continuous.

J284 and P/J280

/J284-5 pin is about

1 Item 1

each

each cable

.4 Item 5

/J460 and P/

ing

J284

each cable

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Status Indic a tor RAPs

010-105, 010-106

• Install a new or repair the LV MCU Harness Assembly PL 18.4 Item 5
(MFP) PL 18.8 Item 5 (SFP).

iii. Close all interlock switches and verify the voltage from the LVPS PWB ground

and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/

J284-20 pin is about +24VDC.

Figure 2 MCU PWB to Clutch harnesses

7. If the fault persists, install a new Main Exit Drive Assembly PL 17.1 Item 4.

8. If the fault persists, install a new Fuser PL 7.1 Item 1

9. Switch off, then switch on the machine, GP 4.

10. If the fault persists, install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)

010-331, 338, 344 Fusing Asse mbly H R RAP

010-331 Fusing Assembly HR STS Over Temperature Fail

010-338 Fusing Assembly HR On Time Fail (Wait)

010-344 Fusing Assembly HR STS Low Temperature Fail

Primary Causes

• Fusing Assembly PL 7.1 Item 1

• Fuser Harness (DC) (J270-J272, J273) PL 18.3 Item 2 (MFP) PL 18.7 Item 2 (SFP)

• Fuser Harness (AC) 110VAC (J283-P275) PL 18.3 Item 3A (MFP) PL 18.7 Item 3A (SFP)

• Fuser Harness (AC) 220VAC(J283-P275) PL 18.3 Item 3B (MFP) PL 18.7 Item 3B (SFP)

• LV MCU Harness Assembly (J280-J284) PL 18.4 Item 5 (MFP) PL 18.8 Item 5 (SFP)

• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)

• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.

Perform the steps that follow:

1. Verify the Fusing Assembly and the drawer connector of the printer are installed properly
(without a bent pin, or any foreign or burnt objects, etc.).

2. Check the connection between the Fusing Assembly and the MCU PWB and Fusing
Assembly and LVPS PWB ( P/J283, P/J275, P/J270, and P/J273) are fully seated.
(Refer to Figure 1).

3. Check the connection between the LVPS PWB and the MCU PWB ( P/J284, P/J280) are
fully seated.

4. Check the continuity between the Fuser Harness (AC) 110VAC in each cable of P/

J283<=> P/J275.

• Install a new Fuser Harness (AC) 110VAC.

5. Check the continuity between the LV MCU Harness Assembly (J280-J284) in each cable
of P/J284<=> P/J280.

• Install a new LV MCU Harness Assembly PL 18.4 Item 5.

6. Install new components as necessary:

• Fusing Assembly PL 7.1 Item 1.

• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

• LVPS PWB PL 18.1 Item 16 (MFP) PL 18.5 Item 16 (SFP).

Status Indicator RAPs

010-105, 010-106, 010-331, 338, 344

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Figure 1 Fusing Ass embly, MCU PWB, and LVPS PWB connections

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Status Indic a tor RAPs

010-331, 338, 344

Status Indicator RAPs

010-331, 338, 344

10/2017

2-40

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016-211, 016-212 SW Option Fail Me mory Low RAP

016-211 Insufficient system memory was detected.

016-212 I

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP

2. Refer the customer to the User Guide to check memory usage.

nsufficient Page Memory was detected.

4.

016-214 SW Option Fail (FAX Card) RAP

016-214 The FAX card was not installed or an error was detected when SW optional function

was enabled.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP

2. Verify FAX PWB PL 18.1 Item 9 is correctly installed.

3. If the error persists, install a new FAX PWB, PL

4.

18.1 Item 9.

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Status Indic a tor RAPs

016-211, 016-212, 016 -2 14

016-234, 016-235 XCP Error RAP

016-234 Lack of memory causes the XCP to stop.

016-242 System GMT Clock Fail RAP

016-242 System GMT clock fail.

016-235 Another internal error causes the XCP function to stop.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Start “Special Boot Mode” GP 15 and initiate “HDD Initialize Mode”.

• Although there is no HDD option for this printer GP 15 “HDD Initialize Mode” is the
procedure to initialize the eMMC Card.

NOTE: After HHD Initialize, it may be necessary to verify the Device ID performing dC132

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Set the current date and time.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

Status Indicator RAPs

016-234, 016-235, 016-242

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016-244 Self-Signed Certificate Auto Update Fail RAP

016-244 Self-sIgned certificate auto update failure.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

016-310 SSMM Job Log Full RAP

016-310 A job log file was not ret rieved from the ext ernal application (AWAS) and the number

of files stored exceeded the specified value (280).

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Obtain the job log file from the external application (AWAS) via SSMI.
a. Switch off, then switch on the machine, GP 4.
b. If the error persists, contact Support for further instruction.

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Status Indic a tor RAPs

016-244, 016-310

016-311, 315, 319, 354 Scanner/IIT Errors RAP

016-311 No Scanner that Should Be

016-320 Document Formatter Fatal Error RAP

016-320 A software error was detected when documents were converted.

016-315 IIT Interface Fail

016-319 Long Boot Diag IIT Interface Fail

016-354 Cont IIT-Controller Communication Fail

Initial Action

Switch off, then switch on the machine, GP 4.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the ESS PWB and th e IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.

a. Install a new IIT Assembly PL 50.1 Item 2

2. Check the connection at the ESS PWB and the DADF Ass embly, verify P/J1371 and P/

J1377 are fully seated.

a. Install a new DADF Assembly PL 50.1 Item 1.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)

Initial Actions

Obtain the following information from the customer.

• Job mode (Copy/Scan/Print/Fax)

• Type of job

• Job settings on the UI.

• To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Booting.

2. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
Power again GP 4 to perform the same operation where the error occurred.

4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.

5. Perform GP 15, 03. NVRAM INIT MODE.

6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) and perfo rm the
same operation where the error occurred.

7. If the error persists, reinstall the original ESS PWB and contact the Support Department
for instructions.

Status Indicator RAPs

016-311, 315, 319, 354, 016-320

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016-321 FAX Module Error RAP

016-321 FAX related error at booting.

016-323 B-Formatter Fatal Error RAP

016-323 Fatal error has occurred in the B-formatter task.

Initial Actions

Get the procedures for reproducing an error according to the operation that was performed
when the error occurred.

1. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt.

2. Check the job settings from the Panel.

3. Check whether it is Speed Dial or Keypad Dial.

4. Check which function was used: G3 or G4.

• Collect other procedures as much as possible to reproduce the error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify the FAX PWB PL 18.1 Item 9 and Fax Harness Ass embly PL 18.1 Item 10 connec­tions are seated fully.

2. Obtain the Fax-related reports (Protocol Monitor, Activity Report, Configuration Report,
Scan / Fax Configuration, and Job History Report).

• Depending on the situation, such as in the cases of Broadcast Send or Folder

Receipt, Obtain the Speed Dial list or Stored Document list.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Install a new Front USB Harness Assembly PL 18.1 Item 14.

5. Install a new FAX PWB PL 18.1 Item 9 and perform the operation again.

6. If the error persists, reinstall the original FAX PWB and contact the Support for instruc­tions.

Initial Actions

Obtain the following information from the customer.

• Job mode (Copy/Scan/Print/Fax)

• Type of job

• Job settings on the UI.

• To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Booting.

2. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

3. Power down the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.

4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.

5. Perform GP 15, 03. NVRAM INIT MODE.

6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) and perfo rm the
same operation where the error occurred.

7. If the error persists, reinstall the original ESS PWB and contact the Support Department
for instructions.

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Status Indic a tor RAPs

016-321, 016-323

016-324 Scheduled Image Overwrite RAP

016-324 Scheduled image overwrite.

016-325 Using Personal Certificate RAP

016-325 The IC card personal certificate is set in the certificate for signing.

Procedure

Switch off, then switch on the machine, GP 4.

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Enter dC131. Set NVM value 790-389 to 0.

Status Indicator RAPs

016-324, 016-325

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016-326, 362, 607 UI Cable Connection Fail RAP

016-326 The controller has detected a failure at its cable connection with the UI.

016-328 Connection Fail RAP

016-328 The controller has detected a failure at its cable connection with the MCU.

016-362 Cont UI Fail-2

016-607 Cont-UI Cable Connection Fail

Initial Action

1. Power down then power up the machine to check if the error recurs GP 4.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow: MFP

1. Check the connection at the Console Assembly UI AIO and the ESS PWB, verify P/

J1352 is fully seated.

2. If the error persists, install a new Console Assembly UI AIO PL 1.1 Item 1

3. Reload the software, GP 9.

4. Harness Assembly Front USB PL 18.1 Item 14

5. Perform GP 15, 03. NVRAM INIT MODE.

6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

Perform the steps that follow: SFP

1. Check the connection at the Console Assembly UI SFP and the ESS PWB, verify P/

J1352 is fully seated.

2. If the error persists, install a new Console Assembly UI SFP PL 1.2 Item 1

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted
modules such as the eMMC Card, are fully seated.

3. Install a new ESS-PWR-C Harness Assembly PL 18.4 Item 1 (MFP) PL 18.8 Item 1
(SFP).

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Status Indic a tor RAPs

016-326, 362, 607, 016-328

016-330 to 016-332 Cont System Memory Fail RAP

016-330 Cont system memory diagnostic fail 1.

016-342 to 016-345 Controller Fail RAP

016-342 Cont RTC diagnostic fail.

016-331 Cont system memory diagnostic fail 2.

016-332 Cont system memory diagnostic fail 3.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted
modules such as the eMMC Card, are fully seated.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-343 Long boot diag timer fail.

016-345 Cont NVM diagnostic fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify the time and date are set correctly for the customer location.

3. Reload the software, GP 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

NOTE: RTC is set as GMT;
'Local Time' setting will be separately done by customer.
Case1: If 'Local Time' is not set by customers, they need to set as initial setting for 'Local Time'.
Case2: If 'Local Time' has been set by customers already, they don't need to set it again.

Status Indicator RAPs

016-330 to 016-332, 016-342 to 016-345

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016-346 Cont A4FAX Modem Diagnosis Fail RAP

016-346 An A4 Fax Modem diagnosis error was detected by the Boot Diag.

016-349 to 016-351 eMMC Card Errors RAP

016-349 Cont MAC address data fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Reload the software, GP 9.

3. If the error persists, install a new FAX PWB PL 18.1 Item 9.

4. Perform GP 15, 03. NVRAM INIT MODE.

5. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-350 Cont SEEP-ROM diagnostic fail 1.

016-351 Cont SEEP-ROM diagnostic fail 2.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Remove and reseat the eMMC Card.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

5. If the error persists, contact Support for further instruction.

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Status Indic a tor RAPs

016-346, 016 -349 to 016-351

016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP

016-352 Internal network initialization error.

016-609 PCI Option No Support Device Fail.

016-610 PCIEX Option No Support Device Fail.

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify version, reload, or update the Firmware using the Download Mode procedure in GP

15 Special Boot Menu.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-353, 356, 606, 608 IOT-Controller Communication Fail RAP

016-353 Communication cannot be established between the IOT and the ESS.

016-356 Communication cannot be established between the IIT and the controller.

016-606 Fault in the connection with the back plane is detected by the controller.

016-608 Cont-MCU cable connection fail.

Primary Causes

• ESS MCU FFC PL 18.1 Item 2 (MFP), PL 18.5 Item 2 (S FP )

• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)

• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Ite m 1 (SFP)

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the connections at the ESS P WB and t he MCU PWB, verify P/J300 an d P/J335
are fully seated.

3. Check continuity between the ESS PWB and the MCU PW B verify each cable of P/

J300<=> P/J335 is continuous.

• Install a new ESS MCU FFC, PL 18.1 Item 2 (MFP) PL 18.5 Item 2 (SFP).

4. Verify all harness connections between the ESS PWB and the MCU PWB, and all surface
mounted modules such as the eMMC Card, are fully seated.

5. If the error persists, install new components as necessary:

• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)

• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

Status Indicator RAPs

016-352, 609, 610, 016-353, 356, 606, 608

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016-355, 016-356 Controller ASIC Fail RAP

016-355 Cont IO ASIC diagnostic fail At Scanner diagnostic, an error has occurred at (Copy

path, Scan path).

016-356 Cont video ASIC diagnostic fail. At IOT diagnostic, an error has occurred (Print path).

Primary Causes

• DADF Assembly PL 50.1 Item 1

• IIT Assembly PL 50.1 Item 2

• ESS PWB PL 18.1 Item 5 (MFP ), PL 18.5 Item 5 (SFP)

Initial Action

1. Switch off, then switch on the machine, GP 4.

2. Clean the document glass and the white stripe before proceeding.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the ESS PWB and th e IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.

a. Install a new IIT Assembly PL 50.1 Item 2

2. Check the connection at the ESS PWB and the DADF Ass embly, verify P/J1371 and P/

J1377 are fully seated.

a. Install a new DADF Assembly PL 50.1 Item 1.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-359, 360, 361 Controller USB Fail RAP

016-359 Cont USB HUB fail. The USB HUB connection is invalid.

016-360 Cont UI fail-1. An error occurred during W/R/V test of PCI Config interval.

016-361 Cont USB 3.0 device fail. When error has occurred at W/R/V test on the internal regis-

ter of the USB 3.0 Device.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Perform GP 15, 03. NVRAM INIT MODE.

3. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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Status Indic a tor RAPs

016-355, 016-356, 016-359, 360, 361

016-370 Controller Diagnostic Fail RAP

016-370 Cont rendering engine diagnosed as having a failure.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Perform GP 15, 03. NVRAM INIT MODE.

3. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-371 Controller USB 1.1 Host Fail RAP

016-371 A defect was detected during a diagnostic check of USB 1.1 host (no com munication

with the FAX card could be established).

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Reload the software, GP 9.

3. Verify the USB Harness PL 18.1 Item 14, is fully seated in the ESS PWB PL 18.1 Item 5.

4. Install a new USB Harness REP 18.6.

5. Perform GP 15, 03. NVRAM INIT MODE.

6. Install a new ESS PWB PL 18.1 Item 5 (MFP).

Status Indicator RAPs

016-370, 016-371

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016-383 Controlle r OS Communication Fail RAP

016-383 Communication failure between linux and VX works

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Reload the software, GP 9.

3. Perform GP 15, 03. NVRAM INIT MODE.

4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-400, 401, 402, 403, 406 802.1x Authentication Failure ­Network1 RAP

016-400 802.1x Authentication error (incorrect user nam e or password). The user name or

password that has been set in the machine is incorrect. The settings are different from those in
the authentication device switch that is physically connected to the machine via the network.

016-401 802.1x Authentication method mismatch (the authentication server does not support
the authentication method of the machine). A fail signal, which indicates that the authentication
method set in the machine cannot be processed, was received from the authent ication device
switch that is physically connected to the machine via the network.

016-402 802.1x Authentication time-out (there was no response s ign al from the aut hentication
device). The authentication was timed-out because there was no response signal from the
authentication device switch that is physically connected to the machine via the network.

016-403 802.1x Authentication certificate mismatch. The root server certificate for the authenti­cation server is not stored in the machine or it is mismatched.

016-406 (EAP-TLS) is selected as the authentication method for 802.1x authentication for Net­work 1, but the SSL client certificate is not set or has been deleted.

Procedure

Advise the customer to:

1. Enter the correct user name or password for 802.1x Authentication from the machine
panel.

2. Check the switch settings and network connections of the authentication device switch
that is physically connected to the machine via the network and connect it correctly.

3. Check the settings in the Authentication Device switch t hat is physically connected to the
machine via the network.

4. 016-403 - Store the Route Certificate for the server certificate (for Network 1)of the
authentication server in the machine.

5. 016-403 -If unable to Obtain the route certificate of the server certificate, disable the
(Server Authentication Inspection) (for Network 1) in the 802.1x setting item of the device.

6. 016-406 - Store the client certificate to this machine SSL and set as SSL client certificate.

7. 016-406 - If the setting of SSL client certificate cannot be made, select other than (EAP ­TLS) as the authentication method.

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Status Indic a tor RAPs

016-383, 016-400, 401, 402, 403, 406

016-404 802.1x Inside Failure RAP

016-404 An internal error has occurred in the 802.1x supplicant function of the machine. An

incorrect protocol signal was received from the authentication server.

Procedure

Advise the customer to:

1. Repeat the operation.

2. Switch off, then switch on the machine, GP 4.

016-405 Certificate DB File Error RAP

016-405 Certificate database file is wrong.

Procedure

Advise the customer to start I n itialize certificat e under Maintenance.

Status Indicator RAPs

016-404, 016-405

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016-407 to 016-412 XCP Error RA P

016-407 The package management function has detected security exception.

016-422, 016-423 Offline RAP

016-422 Diag Offline - When the Diag operation is in progress, it turns Offline.

016-408 The package management function has detected the damaged JAR file.

016-409 The package management function has detected a version mismatch.

016-410 The package management function has detected the invalid definition file.

016-411 The package management function has detected an unsupported class file version.

016-412 The package management function has detected the plug-in has caused an error that

is included in a miscellaneous group of errors.

Procedure

Advise the customer to modify the plug-in, then re-install.

016-423 Offline.

Procedure

Perform the steps that follow:

1. If a remote access session in progress, wait for it to end.

2. If the fault persists, switch off, then switch on the machine, GP 4.

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Status Indic a tor RAPs

016-407 to 016-412, 016-422, 016-423

016-424, 016-425 Power Mode RAP

016-424 Low power mode.

016-425 Sleep mode.

016-426 Remote Services Error RAP

016-426 IP Address source is set to DHCP, but Ethernet and/or wireless network connections

are not set up or connected correctly, printer is not receiving an IP address from a DHCP
router.

Procedure

Perform the steps that follow:

1. Cancel the power save mode.

2. If the fault persists, switch off, then switch on the machine, GP 4.

• MFP: Remote Services Error

• SFP: IP Address Failed

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the machine TCP/IP settings are correct for the customer network.

3. If the machine settings are correct, request the cus tomer to verify the network the printer
is connecting to is correctly configured.

4. Set the machine TCP/IP settings to a static IP address to verify connectivity with the cus­tomer network. If the connection is made correctly using a static IP address, return the
machine TCP/IP settings to DHCP, then test connectivity again.

Status Indicator RAPs

016-424, 016-425, 016-426

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016-427, 428, 429, 430, 431, 432 80 2.1x Failures (Ne twork 2) RAP

016-427 802.1x Authentication failure (network 2).

016-428 802.1x Authentication method mismatch (authentication server does not support the

authentication method of this device: network 2)

016-429 802.1x Authentication failure by timing out (network 2).

016-430 The route certificate of the server certificate (for network 2) of the authentication

server is not stored in the machine or it does not match.

016-431 An internal error has occurred in the 802.1x supplicant function of the machine. An
incorrect protocol signal was received from the authentication server in network 2.

016-432 802.1x setting error of the client certificate of the authentication (network 2).

Procedure

Advise the customer to:

1. Repeat the operation.

2. Set the authentication method of network 2 of this device to the same authentication
method as the one set in the authentication server.

3. Check the switch setting or network connection of the (Authentication Device) which is
physically network connected to Network 2 of this machine and connect it correctly.

4. 016-430 Store the Route Certificate for the server certificate (for Network 2) of the
authentication server in the machine.

5. 016-430 If unable to Obtain the route certificate of the server certificate, disable the
(Server Authentication Inspection) for the 802.1x setting item (Network 2) of the device.

6. 016-432 Store the client certificate to this machine SSL and set as SSL client certificate.

7. 016-432 If the setting of SSL client certificate cannot be made, select other t han (EAP­TLS) as the authentication method.

016-450 SMB Host Name Duplicated RAP

016-450 A PC of the same host name exists on the network.

Procedure

Advise the customer to:

1. Check whether the device host name setting of the same host name is the same as
another device. If the setting is duplicated, change the host nam e of the device or dupli
cate device.

2. If a duplicated setting is not confirmed, change the device host name.

-

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Status Indic a tor RAPs

016-427, 428, 429, 430, 431, 432 , 016-450

016-453, 016-454 IPv6/Dynamic DNS Failure RAP

016-453 Failed to update of the IPv6 address and host name to the DNS server.

016-455, 016-456 SNTP Time Out RAP

016-455 There is no response from the SNTP server within the specified time (60sec).

016-454 Dynamic DNS - dynamic update failed.

Procedure

Perform the steps that follow:

1. Advise the customer to:
a. Check that DNS server address is set correctly in the device.
b. Check with the System Administrator whether the DNS server settings that allow

dynamic DNS using IPv6 address have been set.

016-456 A standard time synchronized source message and an asynchronous message was
received from the SNTP server.

Procedure

Perform the steps that follow:

1. Advise the customer to:
a. Check the time on the machine, if the time on the machine is incorrect, manually set

the time.

b. Check that the SNTP server address is set correctly in the device.

Status Indicator RAPs

016-453, 016-454, 016-455, 016-456

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016-461 Under Non-transmitted Image Log Stagnation RAP

016-461 Creation of a new job is being restricted because image logs yet to be transferred are

piled up and delayed.

Procedure

Perform the steps that follow:

1. Advise the customer to:
a. Check the image log management server status and the network status, and clear

any cause that may impede the transfer of image logs to the image log server.

b. Check the transfer settings and transfer all logs that are yet to be transferred. Or,

change the transfer guarantee level to ‘Low’.

NOTE: Setting the transfer guarantee level t o ‘Low’ may cause the image logs to
get deleted in sequence even before they are transferred.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.

3. Check the version of Controller ROM. If it is not the latest, download and update to the lat­est software revision. Refer to GP 9 Firmware Version Upgrade.

4. Turn the power off and on.Get the procedures for reproducing an error according to the
operation that was performed when the error occurred.

a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.

5. If the error persists, If the error persists, contact Technical Support for further instructions,
as the ESS PWB rarely fails.

016-500 ROM Write Error (During DLD Method) RAP

016-500 An error has occurred during the process of writing data to the cont-ROM.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Reload the software, GP 9.

2. Perform GP 15, 03. NVRAM INIT MODE.

3. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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Status Indic a tor RAPs

016-461, 016-500

016-503 to 016-505 SMTP Server Fail for Redirector RAP

016-503 The SMTP server name could not be resolved (though the machine tried to connect to

the server).

016-507, 016-508 Im age Log Send Fa il RAP

016-507 A log image transfer fails, making it impossible to continue a target job which will con-

sist of created images.

016-504 The POP server name could not be resolved (though the mac hine tried to connect to
the server).

016-505 Incorrect POP Server authentication information was detected.

Procedure

Request the customer specify the correct SMTP server name or specify the IP address,
the error persists,

2.4.1 Interface (Physical/Logical)

1. Physical Interface Description
The following interfaces are supported:
a. USB
b. Ethernet (10BaseT, 100BaseTX, 1000BASE -T ) *1
c. Wireless (optional) IEEE 802.11n/802.11g/802.11b/802.11a

*1: Has a function to automatically detect and switch the transmission speed
(10Mbps, 100Mbps, 1000Mbps). Also, the transmission speed can be f ixed by set
tings.

2. Logical Interface Description
a. It is possible to set whether to activate the system for each of the following logical

interfaces. Default Activation: SMB (DLC), SNMP (IPX)

Supported for receiving print jobs

a. USB
b. Lpd
c. NewtWare
d. AppleTalk (EtherTalk)
e. SMB
f. IPP
g. Internet FAX Print
h. Port9100
i. CWSI File Upload Print

Supported for receiving scan jobs

a. Salutation Scan
b. FTP Client
c. Internet Fax Send
d. SMB Client
e. WebDAV Server

Supported for management interface

a. SNMP
b. CWIS

Supported for other services

a. FTP Ser ver

016-508 A log image transfer fails, making it impossible to continue an image transfer job.

Procedure

Perform the steps that follow:

1. Advise the customer to check the s tate of the destination image log control server and
that of the network. Clear any factor preventing image logs from being transferred to the
image log control server.

-

Status Indicator RAPs

016-503 to 016-505, 016-507, 016-508

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016-509, 016-510 Image Log No Send Rule RAP

016-509 Because rules for log image transfer are not registered, a job cannot be continued.

016-511, 016-512 Image Log Invalid Send Rule RAP

016-511 Rules for log image transfer are illegal, causing a job to be discontinued.

016-510 Rules for log image transfer are not registered.

Procedure

Perform the steps that follow:

1. Advise the customer to register rules for transfer from the desti nation image log control
server to the device.

016-512 Rules for log image transfer are illegal.

Procedure

Perform the steps that follow:

1. Advise the customer to overwrite rules for transfer from the destination image log control
server to the device.

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Status Indic a tor RAPs

016-509, 016-510, 016-511, 016-512

016-513 SMTP Ser ver Reception Error RAP

016-513 Error when receiving response from the SMTP server (after connecting to the server).

Procedure

Perform the steps that follow:

1. Advise the customer to wait 5 minutes before resubmitting the job.

2. If the error persists, ask the customer to consult with their Network Administrator for the
correct configuration.

016-514 XPS Error RAP

016-514 During XPS Bridge processing, invalid schema, parameter error, damage to XPS file,

or an error internal to XPS decomposer occurred.

Procedure

Perform the steps that follow:

1. Print from XPS Viewer, using a printer driver (ART-EX, PCL, etc.).

2. If the error persists, perform the following steps:
a. Change any possible mechanical settings for corrective ac tions or detection condi-

tions and repeat the operation.

b. Check the version of Controller ROM. If it is not t he latest, download and updat e to

the latest software revision. Refer to GP 9 Firmware Version Upgrade.

c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an

error according to the operation that was performed when the error occurred.
i. Check the exact occurrence timing during job execution.
ii. Check the job settings from the Panel.
iii. Collect other information as much as possible to reproduce the error.

d. If the error persists, contact Technical Support for further instructions, as the ES S

PWB rarely fails.

Status Indicator RAPs

016-513, 016-514

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016-515 XPS Short of Me mory

016-515 During XPS Bridge processing, a lack of memory was detected.

016-516 XPS Print Ticket Description Error RAP

016-516 XPS Print Ticket description error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Advise the customer to check the print mode. If print mode is set to High Resolution,
change it to Standard. If print mode is set to Standard, change it to High Speed.

2. If memory is still insufficient print from XPS Viewer, using a driver (ART-EX, PCL, etc.).

3. Perform the following steps:
a. Change any possible mechanical settings for corrective actions or detection condi-

tions and repeat the operation.

b. Check the version of Controller ROM. If it is not t he latest, download and updat e to

the latest software revision. Refer to GP 9 Firmware Version Upgrade.

c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an

error according to the operation that was performed when the error occurred.
i. Check the exact occurrence timing during job execution.
ii. Check the job settings from the Panel.
iii. Collect other information as much as possible to reproduce the error.

d. If the error persists, contact Technical Support for further instructions, as the ESS

PWB rarely fails.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Refer to GP 10. Disconnect the p ower cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Advise the customer to check whether the application that sends a pr int job and the print
instructions has a problem.

a. If they have no problems, request the customer consult the software vendor produc-

ing the application sending the print job for assistance printing from the application.

2. If the error persists, obtain a list of printer settings, a job history report, and the print data
with PrintTicket to send to Support and go to the f ollowing to resolve the problem,

3. If the error persists, perform the following steps:
a. Change any possible mechanical settings for corrective ac tions or detection condi-

tions and repeat the operation.

b. Check the version of Controller ROM. If it is not t he latest, download and updat e to

the latest software revision. Refer to GP 9 Firmware Version Upgrade.

c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an

error according to the operation that was performed when the error occurred.
i. Check the exact occurrence timing during job execution.
ii. Check the job settings from the Panel.
iii. Collect other information as much as possible to reproduce the error.

d. If the error persists, contact Technical Support for further instructions, as the ES S

PWB rarely fails.

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Status Indic a tor RAPs

016-515, 016-516

016-519 Device DV Limit Reached RAP

016-519 Number of printable sides limit full.

Procedure

Ask the System Administrator to increase the limit of printable sides.

016-522 LDAP SSL Error 112 RAP

016-522 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be

Obtained).

Procedure

Advise the customer to install the SSL client certificate into the device as the LDAP server will
request it.

Status Indicator RAPs

016-519, 016-522

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016-523 LDAP SSL Error 113 RAP

016-523 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be

Obtained).

016-524, 016-525 LDAP SSL Error 114 and 115 RAP

016-524 LDAP-SSL authentication error 114 has occurred (the server certificate is close to

expiring).

Procedure

The device cannot trust the SSL certificate of the LDAP server. Advise the customer to register
the root certificate of the LDAP server SSL certificate in the device.

016-525 LDAP-SSL authentication error 115 has occurred (the server certificate has expired).

Procedure

Advise the customer to change the LADP server SSL certificate to one that is valid.

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Status Indic a tor RAPs

016-523, 016-524, 016 -5 25

016-526 LDAP SSL Error 116 RAP

016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate

does not match)

016-527 LDAP SSL Error 117 RAP

016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate

does not match)

Procedure

Advise the customer to ensure that the address of the LDAP ser ver set in the dev ice matches
the address of the LDAP server defined in the SSL certificate.

Procedure

For information only, an internal error has occurred in the program.

Status Indicator RAPs

016-526, 016-527

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016-529 Remote Download Server Timeout RAP

016-529 There was no response within the specified time (45 sec) when connecting to the

remote download server.

Procedure

Check the network connection. Advise the customer to check that the remote download server
is correctly configured and operating on the network.

016-533 Kerberos Attestation Protocol Error 37 RAP

016-533 A Kerberos Server Attestation protocol error has occurred. (37)

Procedure

Advise the customer to:

1. The clock difference between the device and the Kerberos server has exceeded the clock
skew limit of the Kerberos server. Check that the clocks of the device and Kerberos server
are set correctly.

2. Check that the daylight saving time and time zon e settings for t he device and the Ke rbe­ros server are the same.

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Status Indic a tor RAPs

016-529, 016-533

016-534 Kerberos Attestation Protocol Error 41 and 42 RAP

016-534 A Kerberos Server Attestation protocol error has occurred. (41, 42)

Procedure

1. Advise the customer to check that the realm name and server address in the Kerberos
settings of the device are set correctly.

2. Check that the Domain name and Server address in the Kerberos Settings of the device
are set correctly.

• When connected to a Microsoft Windows 2000/2003 Server, use all upper case for

the Domain name.

016-535 Remote Download File Access Error RAP

016-535 There are no FW update files in the remote download server.

Procedure

Advise the customer to check the remote download server for the FW update file.

Status Indicator RAPs

016-534, 016-535

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016-536 Host Name Solution Error in Remote Download RAP

016-536 Remote download server name resolution error.

Procedure

Advise the customer to check the con nection to the DNS and whether the remote download
server name has been registered in the DNS.

016-537 Remote Download Server Connection Error RAP

016-537 Remote download server connection error.

Procedure

Advise the customer to check the network connection setting (port) of the remote download
server.

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Status Indic a tor RAPs

016-536, 016-537

016-539 Kerberos Attestation Other Protocol Error RAP

016-539 A Kerberos Server Attestation protocol error has occurred.

Procedure

For information only. An internal error has occurred in the program.

016-543, 545, 546, 548, 553, 554, 555, 556, 557, 558 Attestation Agent Error RAP

Procedure

1. 016-543 - Update the realm list, using the Update Realm button on the device, or add the
domain to the ApeosWare Authentication Agent.

a. To update the device realm information, perform the following: Press the (Authentica-

tion Agent) button on the Authentication window of the device.
b. The Authentication Agent window appears.
c. Press the (Update) button on the window.

2. 016-545 - Match the time of the PC where the ApeosWare Authentication agent is
installed in with the time of the PC where the ActiveDirectory is.

a. Windows Time Service in the PC where the ApeosWare Authentication Agent is

installed is stopped,
i. Go to Windows Services and start the service.

b. Refer to the ApeosWare Authentication agent User Guide for solutions.

3. 016-546 - Use correct user name.

4. 016-548 - Register the device in the ApeosWare Authentication Agent. Refer to the Apeo­sWare Authentication Agent User Guide’ for solutions.

5. 016-553 - The version of the ApeosWare Authentication Agent needs to be upgraded.
a. Check that the machine is a product that is supported by the upgraded version of the

ApeosWare Authentication Agent.

6. 016-554 - Set the domain user reference login name or the reference password of the
Apeo Ware Authentication Agent domain to the correct items.

7. 016-555 - Check that the ApeosWare Authentication Agent can connect to the database
or the Active Directory. Refer to the ApeosW are Authentication Agent User Guide for solu
tions.

8. 016-556 - Wait 10 minutes before authenticating again as the service is overloaded.
a. Check the ApeosWare Authentication Agent.
b. Refer to the ApeosWare Authentication Agent User Guide for solutions.

9. 016-557 - Wait 10 minutes before authenticating again as the service is overloaded.
a. Check the ApeosWare Authentication Agent.
b. Refer to the ApeosWare Authentication Agent User Guide for solutions.

10. 016-558 - Switch off, then switch on the machine, GP 4.

11. 016-569 - Switch off, then switch on the machine, GP 4.

-

Status Indicator RAPs

016-539, 016-543, 545, 546, 548, 553, 554, 555, 556,

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016-559 Remote Download Parameter Error RAP

016-559 When performing the remote download, an invalid value is set in the required system

data.

016-560 Attestation Agent Error 560 RAP

016-560 A communication error has occurred between the ApeosWare Authentication Agent

and the machine.

Procedure

1. Advise the customer to check that all system data that must be set t o perform the remote
download are correct.

Procedure

1. Check that the network cable is connected and check the settings of the Authentication
Agent function.

2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare
Authentication Agent in the printer function settings list, check that DNS is enabled.

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Status Indic a tor RAPs

016-559, 016-560

016-562 Detected User Duplication RAP

016-562 Two or more entries with the same IC card information were found in the temporary

user DB of Active Directory or Authentication Agent.

016-563 ImageLog Memory Full (Exp. Kit) RAP

016-563 When the system data ‘Log/Image Creation Guarantee Level’ is set to ‘High, the

Image Extension Kit has insufficient memory.

Procedure

1. Advise the customer to make corrections so that the temp orary user entries of the Active
Directory or Authentication Agent do not have the same IC card information.

Procedure

1. Advise the customer to set the image quality to Normal.

Status Indicator RAPs

016-562, 016-563

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016-564 Remote Download Server Authentication Failed RAP

016-564 When accessing the remote download server, an authentication error notification was

issued from the server.

Procedure

1. Advise the customer to check that the correct user name and password was specified
when accessing the remote download server.

016-570 Job Ticket Out of Memory RAP

016-570 XPIF memory is low.

Procedure

1. Increase memory size for job ticket on UI Panel.

2. Switch off, then switch on the machine, GP 4.

3. Run the job again.

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Status Indic a tor RAPs

016-564, 016-570

016-571 Job Ticket Wrong Parameters RAP

016-571 XPIF parameter mismatch.

016-572 Job Ticket Media Error RAP

016-572 XPIF media conversion error.

Procedure

Advise the customer to check for a mismatch between parameters specified by the job ticket.
Correct the parameters, then resend the job.

Procedure

Advise the customer to check that the device that receives data can print it onto paper whose
properties (size/type/weight/color/punched) are specified by job ticket.

Status Indicator RAPs

016-571, 016-572

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