Xerox 7655, 7665, 7675, 5897 User Manual

®

Printer Drivers Guide

For Windows

Release 6.3

February 1, 2006

Copyright © 2005 by Xerox Corporation. All rights reserved.

Printed in the United States of America.

XEROX®, The Document Company®, the digital X®, CentreWare® and the identifying
product names and numbers herein are trademarks of XEROX CORPORATION.

Other product names and images used in this guide may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.

ii

Table of

Contents

Chapter 1 CentreWare Printer Drivers for Microsoft Windows . . . . . . . . . . . . . . . . 1-1

What’s Included in this Release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer Driver Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Types of CentreWare Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

PostScript . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

PCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Obtaining CentreWare Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

CentreWare Print and Fax Services CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Downloading from the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Xerox System PPD Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

CentreWare Printer Driver Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Xerox Printer Driver Installation Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Admin Config Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Driver Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

CentreWare Printer Drivers Guide for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Quick Reference Cards for Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Additional Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Chapter 2 Installing Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Xerox Printer Driver Installation Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Installing Printer Drivers on Windows Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Custom Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Point and Print Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Customizing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

XeroxInstallerAdmin.xml . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Considerations for Enterprise Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Clustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Citrix MetaFrame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Add Printer Driver Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

iii

Point and Print Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Installing Printer Drivers on Other Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Configuring Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Preconfiguring Default Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Configuring Installable Options at the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19

About Bi-Directional Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Status Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Bi-Directional Driver Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Uninstalling Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

For Windows 9x and NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

For Windows 2000 / XP / Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Chapter 3 Printer Driver Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Driver Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

General Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Default Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Driver Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Quick Reference Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Chapter 4 Installing the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . 4-1

Installing the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Accessing the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Using the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Uninstalling the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Chapter 5 Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Accessing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Using the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Uninstalling the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Chapter 6 Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Troubleshooting a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Common Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Adobe Acrobat Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Booklet and Multiple-Up (N-Up) Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

PDF Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Microsoft Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

PCL Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Sample Set Not Supported in FrameMaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

WordPerfect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-i

iv

1

CentreWare Printer Drivers for Microsoft Windows

CentreWare is software that brings the power of your Xerox systems to your desktop. CentreWare’s
interactive drivers make printing from the desktop simple to perform and easy to understand.

With this guide, administrators can install and configure CentreWare printer drivers and general users
can increase their productivity using the Xerox system’s printing options.

What’s in this chapter:

 What’s Included in this Release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

 Printer Driver Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

 Types of CentreWare Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

 Obtaining CentreWare Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

 Xerox System PPD Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

 CentreWare Printer Driver Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

 Driver Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

 Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

 Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

1-1

What’s Included in this Release?

The CentreWare 6.3 release of the WorkCentre printer drivers supports the following new features and/or
hardware.

 PostScript and PCL drivers for the following models:

 WorkCentre 7665

 WorkCentre 7655

 Print quality improvements for multiple media. This feature provides optimal image quality

adjustment for multiple medias requested within a print job

 Support for PCL XL

 Improved source color space selection

 Pantone Spot Color Matching (PostScript drivers only)

 Ability to print on tabs

 Variable hole punch capability: 2/3 hole and 2/4 hole

 Support for four-position stapling (Letter LEF, A4 LEF, Ledger SEF, and A3 SEF)

 Finishing capabilities (optional on some models). Finishing options may include: Stapling, Hole

Punching, Folding, Booklet Creation, and Offsetting. Features vary based on the finishing unit.

 Feature Facts and Feature Finder quick reference cards, available through the help system, describe

selected printing options and where to locate them in the printer drivers.

 Bi-Directional printer drivers that automatically configure the driver with the installable options,

report the system’s current status, provide information on active jobs, and a history of the last
twenty-five jobs on your Xerox system.

1-2 CentreWare Printer Drivers for Microsoft Windows

Printer Driver Overview

A printer driver makes documents created with specialized software applications (word processing,
spreadsheets, graphics) compatible with a specific printer. Each type of printer requires unique
commands to print correctly and to enable special features. For these reasons, different types of printers
require their own printer drivers to operate correctly.

With CentreWare printer drivers, you can print from your workstation to a Xerox system in a network
environment. CentreWare drivers contain a variety of feature options that you can use to customize your
print jobs.

Types of CentreWare Printer Drivers

The CentreWare printer drivers are available in PostScript 3, PCL 5c, and PCL 6c printing formats.

PostScript

PostScript gives you greater ability to scale and manipulate images; it offers more precision with high­end graphics. PostScript also provides you with different types of error-handling and font substitution
options.

PCL

PCL (Printer Command Language) generally has fewer advanced features than PostScript. However,
using PCL enables you to process most jobs faster.

Printer Driver Overview 1-3

Obtaining CentreWare Drivers

CentreWare Print and Fax Services CD

The installation .inf files for the Xerox system printer drivers are available in the Drivers folder on the
CentreWare Print and Fax Services CD. The following picture illustrates a sample driver directory

structure. Browse to the

NOTE: Driver availability may vary by printer model or operating system.

For updates and additional information, visit the Xerox Web site.

Drivers folder and locate the drivers you need.

Figure I-1: Printer Driver Path

Downloading from the Web

CentreWare printer drivers can be downloaded from the Xerox Web site at www.xerox.com. The
installation files for all Xerox system models are also available from the Web site.

For more information on downloading drivers, see Step 1 on page 2-4.

Xerox System PPD Files

A PostScript Printer Description (PPD) file is a readable text file that provides a uniform approach to
specifying special features for printer drivers that interpret PostScript.

Xerox provides PostScript PPDs for use with generic Windows NT / 2000 / XP / Server 2003 PostScript
printer drivers. These PPDs are available on the CentreWare CD or from the Xerox Web site.

1-4 CentreWare Printer Drivers for Microsoft Windows

CentreWare Printer Driver Applications

The following applications are included on the CentreWare Print and Fax Services CD:

 Xerox Print Driver Installation utility

 Admin Config Wizard

 TIFF Submission Tool

 Xerox Font Management Utility

Xerox Printer Driver Installation Utility

This utility is for anyone who would like to install printer drivers directly onto a PC or network server.

NOTE: You may require administrator rights to perform the installation.

Admin Config Wizard

The Admin Config Wizard is for system administrators who would like to set up standardized
configuration files, enabling users to install printer drivers quickly and easily.

TIFF Submission Tool

With the TIFF Submission Tool, you can submit TIFF (Tagged Image File Format) files directly to a
Xerox system for printing. TIFF files print faster when they are sent to the Xerox system in this format.

NOTE: You must have a TIFF interpreter on your Xerox system to use this tool.

See Installing the TIFF Submission Tool on page 5-1 for more information.

Xerox Font Management Utility

The Xerox Font Management Utility is a tool used for managing fonts and printer lists. Fonts may be
viewed, printed, or downloaded to printers, and your downloaded (non-resident) fonts can be exported to
a file. Printers can be added or deleted from a printer list which is used for adding and deleting fonts
from one or multiple printers.

See Installing the Xerox Font Management Utility on page 4-2 for more information.

CentreWare Printer Driver Applications 1-5

Driver Documentation

The CentreWare printer drivers include the following documentation, designed to get you up and running
quickly and easily.

CentreWare Printer Drivers Guide for Windows

This guide is intended for anyone who installs and configures CentreWare printer drivers and wants to
know more about the features available in the printer drivers.

The CentreWare Printer Drivers Guide is available on the CentreWare Print and Fax Services CD in
electronic (PDF) format. You can download a free Adobe Acrobat Reader from Adobe at

www.adobe.com.

Help

The Help system is the primary source for information about using the printer drivers. You can access the
Help system through the Help buttons in the driver. Included in the Help system are Quick Reference
Cards for printer drivers, feature descriptions, step-by-step procedures, Xerox system information,
problem-solving information, and support information.

Quick Reference Cards for Printer Drivers

 Feature Finder Card—a quick reference card to help you locate the many printing options

available through the printer driver to make printing easier.

 Feature Facts Card—a quick reference card describing selected printing options, such as

Watermarks, Booklet Layout, and Stapling.

The Quick Reference Cards are provided in Adobe Acrobat PDF format.

Figure I-2: CentreWare Documentation

1-6 CentreWare Printer Drivers for Microsoft Windows

Support

Support for your CentreWare printer drivers is available both online and by telephone.

Internet Support

Please visit the Xerox Web site (www.xerox.com) for product support information, product overviews,
updates, and links to specific product sites. Printer drivers and PPDs can also be downloaded by clicking
Support & Drivers.

Telephone Support

For additional assistance, you may contact the Xerox Welcome Center by telephone to speak with a
Product Support Analyst. Locate your Xerox system serial number, and record it in the space below
before you make your call.

Xerox System Serial Number:

The Xerox Welcome Center telephone numbers are listed in the following table. If the Welcome Center
telephone number for your country is not listed, it will be provided to you when your Xerox system is
installed. For future reference, please record the telephone number in the space provided below.

Welcome Center Telephone Numbers:

UNITED STATES 800-821-2797

UNITED STATES (TTY) 800-855-2880

CANADA 800-939-3769 (800-93-XEROX)

OTHER

Additional Tips

Additional tips and technical information for printer drivers are available at the Xerox Web site. Click
Support & Drivers, identify your product, and click the Documentation link. The documents listed in
this section cover specific issues that may require special procedures or application notes regarding the
operation and configuration of your Xerox system.

Support 1-7

1-8 CentreWare Printer Drivers for Microsoft Windows

2

Installing Windows Printer Drivers

The CentreWare printer drivers support the special features and functions of Xerox systems, enabling
fast, efficient printing from your desktop. This chapter provides installation instructions for all current
Windows environments.

What’s in this chapter:

 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

 Installing Printer Drivers on Windows Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

 Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

 Customizing the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

 Considerations for Enterprise Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

 Point and Print Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

 Installing Printer Drivers on Other Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

 Configuring Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

 Preconfiguring Default Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

 Configuring Installable Options at the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

 About Bi-Directional Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

 Uninstalling Windows Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

2-1

Requirements

Printer Drivers

The Xerox printer drivers require:

 A maximum of 32 MB of available hard disk space per CentreWare Windows printer driver.

 Internet Explorer 5.5 or higher installed on the workstation for Windows NT, 2000, XP, or

Server 2003 drivers.

Xerox Printer Driver Installation Utility

The Xerox Printer Driver Installation Utility and Admin Config Wizard require:

 Administrator privileges in Windows NT / 2000 / XP / Server 2003.

 Internet Explorer 5.5 or higher.

 Microsoft TCP/IP Printing installed and running to connect Peer To Peer in a Windows NT

environment.

 Service Pack 2 installed on Windows XP systems.

 Service Pack 4 installed on Windows 2000 systems.

 Service Pack 6 installed on Windows NT systems.

2-2 Installing Windows Printer Drivers

Installing Printer Drivers on Windows Networks

In Windows environments, you can install a Xerox printer driver by using a direct installation, a custom
installation, or a Point and Print installation.

Direct Installation

Use the Xerox Printer Driver Installation utility to install Xerox printer drivers for your network printers
quickly and easily. If you have the
where the contents of the CD have been saved, you need only run the installer once per Xerox system to
install the drivers for multiple page description languages (PDLs) directly onto a PC or print server.

NOTE: You can use the Add Printer Wizard to install Xerox printer drivers, but you must install each

driver separately.

Custom Installation

System administrators can use the Admin Config Wizard to pre-configure the driver installation. Use this
wizard to control settings such as printer detection method, default printer assignment, and network
printer sharing. Set multiple installation configurations to distribute and apply the settings to individuals
or groups, as appropriate.

Copy the contents of the CentreWare Print and Fax Services CD to your network. Then start the Admin
Configuration Wizard to set up a configuration file. (
perform a custom installation.)

CentreWare Print and Fax Services CD or know the network location

See Customizing the Installation on page 2-8 to

Point and Print Installation

Copy the contents of the CentreWare Print and Fax Services CD to your network. Install the drivers
locally and modify the device settings and document settings (

Settings on page 2-17). Then copy the new configurations to the server for enterprise use (see Point and
Print Installations on page 2-16).

NOTE: It is possible to upgrade a Windows driver without uninstalling the previous version. However,

the impact of such an upgrade on system performance can be unpredictable. The most reliable way
to upgrade is to uninstall the old drivers and perform a clean installation of the new ones. For
information on uninstalling drivers,

see Uninstalling Windows Printer Drivers on page 2-25.

see Preconfiguring Default Driver

Installing Printer Drivers on Windows Networks 2-3

Direct Installation

You can install the CentreWare printer drivers from the CD, from network location, from a URL, or
intranet address.

NOTE: After you start the installer, it detects the operating system of the server or workstation. If that

operating system does not meet the product requirements, the installer issues a message and exits.
This behavior would occur, for example, if you attempted to install drivers housed on a Windows 2000
server onto a client running Windows 3.1.

To install Windows printer drivers:

1 Do one of the following:

If installing from: Then:

CD-ROM Insert the CentreWare CD into the CD-ROM drive. The AutoRun program

displays the available selections. Continue with Step
–or–
If the AutoRun is disabled on the workstation, open My Computer and double­click the CD-ROM drive.

3.

Internet

a) Open a browser window and access www.xerox.com.

b) Click Support & Drivers.

c) Identify your product.

d) Click Drivers and Downloads under the printer model.

e) Choose the desired operating system and language, then click Go. The

available driver options are updated.

f) From the list of drivers, click the appropriate driver to download.

g) Read the End User License Agreement and click Accept.

h) Click Save from the File Download dialog.

i) Choose a location to download the file and click Save.

intranet Open a browser window and type the appropriate intranet address, such as

http://xyz.mycompany.com.

network location Use Windows Explorer to find the CentreWare installation files.

2 Double-click install.exe. The AutoRun program displays the available selections.

3 Click Install Drivers.

4 An administrator may have created a screen containing customized instructions for the site. If such a

screen appears, record and follow any posted instructions. Then click Next.

2-4 Installing Windows Printer Drivers

5 The installer scans supported direct connections as well as the local network subnet for printers. The

results appear on the Select Printer screen.

Figure 2-1: Discovered Printers

Do one of the following:

 If the printer that you want to install appears in the list of discovered printers, click Select From

the Following Discovered Printers and select the printer.

 If the printer does not appear in the list of discovered printers, do one of the following:

 Click Advanced Search and choose an automatic or manual search method.

Search Action

Automatic The installer detects and searches for all printers on all available subnets.

Manual

 Enter the gateway and subnet mask for the search directly,

–or–

 Use Previous Search. Select a search that the installer has previously

performed from a drop-down list.

After making your selections, click Search.

 Choose Enter Printer’s IP address, DNS name, or UNC path. Enter the information or

browse for one of those identifiers.

NOTE: Examples of printers that may not appear on the discovered printers list or search results,

regardless of operating system, include printers connected to a different subnet or printers on a
print queue.

Using the discovered printers list, IP address, or DNS name to identify the printer results in the
creation of a local print queue, while using the UNC name associates the printer with an existing
queue.

If you enter an invalid IP address or device discovery fails, the Select Printer Configuration dialog
appears and enables you to choose the correct driver to install from the list of supported printers.

Direct Installation 2-5

6 Click Options to configure any of the following settings:

Figure 2-2: Driver Options

 Language—Select the language in which to run the installer.

 Driver Selection (PDL)—Choose at least one of the following PDLs: PCL 5, PCL 6, or

PostScript (all printers). The PostScript driver is the default selection. For more information on
driver selection, see

Types of CentreWare Printer Drivers on page 1-3.

NOTE: This setting does not impact installation of a printer that is assigned to a network queue.

 Driver Settings—Select any of the following options:

 Share the printer on the network (requires Windows NT / 2000 / XP / Server 2003).

 Convert the printer’s DNS name to an IP address.

 Set the printer as your Windows default.

 Download driver files from the Internet (You must be connected to the Web Site during

installation).

Click OK to exit Options.

2-6 Installing Windows Printer Drivers

7 Click Install. The installer copies the driver files, edits the registry, and adds the printer to the

workstation or server.

NOTE: If you do not have sufficient rights to install a printer on the designated server, a logon

prompt will appear. Enter a valid user name and password to continue the installation.

8 The Installation Complete screen appears to report a successful installation. Do any of the following:

 Click Set Contact/Location to enter, review, or edit the Printer Administrator Name, Printer

Administrator Phone Number, Printer Administrator Location, and Printer Location.

 Click the support link to learn about using the printer.

9 Click Finish to end the installation.

NOTE: If the installation fails, an Installation Failed window, with applicable error messages and

suggestions, appears. Click Close to end the installation attempt.

Direct Installation 2-7

Customizing the Installation

The Admin Config Wizard is for system administrators who would like to set up standardized
configuration files to install printer drivers quickly and easily. Using the wizard, you can customize the
driver installation process to meet your organization’s needs.

The Admin Config Wizard preconfigures installer parameters and saves these settings to a script file.
Use this file with tools such as .vbs scripts or management programs like Microsoft System Management
Services (SMS) to automate, configure, and control the deployment of CentreWare on your network.

Start the wizard from the CentreWare CD, from a network location, or from a URL or intranet address.
However, the resulting script files and configuration folders must reside on or be saved to the network.

To customize the installation:

1 Open the CentreWare Software and Documentation AutoRun program. For further details, see

Direct Installation on page 2-4.

2 Click Tools and Utilities.

3 Click Xerox Install Script Utility.

4 The Admin Config Wizard opens.

Figure 2-3: Admin Configuration Wizard

5 Select the location of the installation script file.

2-8 Installing Windows Printer Drivers

6 Click Continue. The Configuration Options dialog appears.

Figure 2-4: Configuration Options

7 Configure the settings in the dialog box. See Table 2-1 on page 2-10 for a list of options.

8 Click Save Script to preserve your changes.

NOTE: To set up multiple installation scenarios, first create a "baseline" script. Then, use the

wizard to edit the baseline script and save each variation to its own path. Finally, send each user
or group of users a link to the most appropriate script location, or incorporate it in their login
scripts.

Customizing the Installation 2-9

Table 2-1 contains the settings that you can customize with the Admin Config Wizard.

Field Description

Install Screen
Default

Choose the default option for printer selection. This selection controls which printer
detection option appears as the default choice. It does not dictate the printer to install. To
set that, use the Port Value field described below.

 Let installer decide (based on the number of printers discovered).

 Default to Printer List.

 Default to specify port. (The user enters an IP address, DNS name, or UNC path.)

Location Contact
Info

Set Printer As
Default

Enter location and contact information during installation.

 Do NOT prompt.

 Prompt for information (if not set).

 Always prompt.

Make the printer being installed the default choice when submitting print jobs.

 Let installer/user decide

 Always set printer as default

 Never set printer as default

Share Printer Make the printer being installed accessible to network clients.

 Let installer/user decide

 Always share the printer

 Never share the printer

Launch Scanner
Install

Install a scanning component after printer installation has succeeded.

 Let installer decide (based on the results of the printer installation and the availability

of scanner functionality on the printer)

 Do not launch scanner install

 Launch scanner install

Force Web

Select to require downloading driver files from the Internet during installation.

Download

Resolve DNS Select to use the device DNS name for identification if available.

Local Search Type Select one or more of the following search methods:

 LPT Search

 USB Search

 Net Search

PDL to use Install drivers that support one or more of the following PDLs:

 PostScript (available for all printers)

 PCL 5e (monochrome printers only)

 PCL 6 (monochrome printers only)

 PCL 5c (color and highlight color printers only)

Port Value Enter the IP address, DNS name, or UNC name of the printer to install.

Table 2-1: Admin Config Wizard Dialog Box Options

2-10 Installing Windows Printer Drivers

Field Description

Single Instance Only Select to prevent multiple copies of the printer definition from installing on a client. This

option allows automated printer deployment by incorporating the installation in a login
script.

Save the
Configuration Script
file to

Enter the location to save the configuration script file. If this location matches the path
entered in the opening screen, the wizard only saves changes to the
XeroxInstallerAdmin.xml file. Otherwise, the wizard copies the entire contents of the
original path to the path specified here.

Table 2-1: Admin Config Wizard Dialog Box Options

Customizing the Installation 2-11

XeroxInstallerAdmin.xml

The Admin Config Wizard writes the settings into the XeroxInstallerAdmin.xml file. The original
version resides in the
settings that are beyond the scope of the Admin Config Wizard, such as an opening message screen or
the default gateway and subnet mask for the Advanced search.

Table 2-2 lists the fields that you can configure directly in the XeroxInstallerAdmin.xml file:

XML Field Description

...\Utilities\Installer folder. You may edit this file directly to configure installer

<Admin_Defined_Dialog_
Captions>

<Admin_Message> Text of custom message displayed at beginning of installation.

<InstallScreenDefault> Numeric value that sets the default method of printer selection.

<Printer_Port_Value> The IP address, DNS name, or UNC name of the device to install.

<GatewayDefault> Default gateway address for Manual Search.

<SubnetMaskDefault> Default subnet mask for Manual Search.

<USBSearch>
<LPTSearch>
<NetSearch>

<SetLocationContactInfo> Numeric value that controls the input of location and contact information

<ResolveDNS> Numeric value that sets the preferred means for device identification.

Window title bar for an optional custom message displayed at the beginning
of the installation.

0 - Let installer decide (based on the number of printers discovered).
2 - Default to Printer List.
3 - Default to Specify Port.
4 - Default to USB PnP.

Numeric values that represent the availability of each search method.
0 - Search using this method.
1 - Do not search using this method.

during installation.
0 - Do not prompt user for information.
1 - Only prompt user to set information if it is not already set within printer.
2 - Always prompt user to set information.

0 - Use DNS name if available.
1 - Use IP address.

<SetPrinterAsDefault> Numeric value that controls the use of the installed printer as default.

0 - Installer determines default printer status.
1 - Always set as default.
2 - Never set as default.

<SharePrinter> Numeric value that controls sharing of the installed printer.

0 - Let installer/user decide whether or not to share printer.
1 - Always share printer.
2 - Never share printer.

<ForceWebDownload> Numeric value that indicates the preferred source for device drivers.

0 - Do NOT get files from the Internet automatically.

Table 2-2: XeroxInstallerAdmin.xml File Options

2-12 Installing Windows Printer Drivers

XML Field Description

<DriverToUse> Numeric value that indicates which PDLs to install.

0 - Let the installer decide.
1 - PDL 1 (PostScript).
2 - PDL 2 (PCL 5e, PCL 5c).
4 - PDL 3 (PCL 6).
3 - PDL 1 and PDL 2.
7 - PDL 1, 2, and 3.

<LaunchScannerInstall> Numeric value for installing scanner software after printer. Requires

Windows 2000 or above and Xerox Multifunction Device.
0 - Do not launch scanner installation.
2 - Launch scanner installation.

<AdminConfigureableStrings> Define a field not listed above and its value.

Table 2-2: XeroxInstallerAdmin.xml File Options

Customizing the Installation 2-13

Considerations for Enterprise Technologies

Large organizations, or organizations with specialized requirements for security, reliability, or remote
access frequently employ technologies that impact the installation process. This section briefly describes
two technologies that CentreWare printer drivers support—clusters and Citrix MetaFrame—and the role
of the Add Printer Driver Wizard in preparing these environments for successful printer definition.

Clustering

Clustering is a technology that configures two or more servers ("nodes") to behave as one. Each node has
access to a storage medium (the "cluster") that houses the supported application or data.

Clustering is usually employed to improve fault tolerance or to implement load balancing. Typical
applications of clustering are applications or functions that require virtually uninterrupted service, such
as production report generation in many manufacturing environments, where one server failure could
have repercussions throughout the supply chain.

Print servers are one of many possible applications of clustering. Others include Web services, ftp
services, file management, and even managing some aspects of Active Directory.

When a cluster houses a print server, only the print spooler folder resides on the cluster. The printer
drivers reside on the nodes in their standard locations. When one node fails, printing continues using the
drivers that are present on a surviving node. Should that node lack the appropriate drivers, consequences
range from a lack of access to advanced driver features to a complete inability to print.

To ensure consistent printer availability in a cluster, use the Add Printer Driver Wizard (see Add Printer
Driver Wizard on page 2-15) to install the same printer drivers on all nodes in a cluster before adding the
printer to the cluster itself.

NOTE: Xerox recommends this practice even on the Windows Server 2003 cluster management

products that have an "Automatic Quorum Feature." This is to ensure that damaged or corrupt driver
files are not passed from one node to another should failover occur.

Citrix MetaFrame

Citrix MetaFrame provides centralized application management and distribution to an enterprise.
Applications that are published to users from a Citrix server have a single point of installation and
maintenance, simplifying administration. Desktop hosting capabilities offer access to current operating
platforms and applications to users running a wide range of hardware and operating systems, while
providing administrators increased control.

A Citrix server can be configured to "auto-create" a printer or printers when a Windows client logs in.
This procedure makes the client’s Windows printers available within a Citrix session. If the appropriate
drivers do not reside on the Citrix server, the Citrix server substitutes a "universal" driver. The user can
still print, but many of the features associated with CentreWare printer drivers, such as accounting or
booklet creation, are unavailable.

To prevent this, install the CentreWare drivers (See Add Printer Driver Wizard on page 2-15) on a Citrix
server (or on all members of a Citrix server farm) before clients that use local printers based on these
drivers log in.

2-14 Installing Windows Printer Drivers

Add Printer Driver Wizard

This wizard loads the requested drivers on a Windows print server but does not create a queue or printer
object.

To run the Add Printer Driver Wizard:

1 At the desktop, click Start > Settings > Printers (Windows 2000) or Start > Printers and Faxes

(Windows XP / Server 2003). The Printers window appears.

2 Click File > Server Properties. The Print Server Properties dialog box appears.

3 Click the Drivers tab.

4 Click Add. The Add Printer Driver Wizard appears.

5 Follow the instructions on the screen.

Considerations for Enterprise Technologies 2-15

Point and Print Installations

This procedure assumes that a Xerox system on a network server has been installed with the appropriate
CentreWare printer driver prior to performing Point and Print.

NOTE: To standardize the device and document settings for Windows NT / 2000 / XP / Server 2003

printer drivers, see

To perform Point and Print:

1 At the client workstation, access the desired network Xerox system through My Network Places.

Browse to the printer.

2 Do one of the following:

 Double-click the Xerox system icon. At the prompt, select to install the printer driver.

–or–

 Right-click the Xerox system icon. At the prompt, select to install the printer driver.

–or–

 Click the Xerox system icon. Drag and drop the printer icon on the Printers folder.

NOTE: To install printers on Windows 9x clients, use the right-click method; drag and drop may

yield unexpected results.

Preconfiguring Default Driver Settings on page 2-17 before installation.

The Add Printer Wizard options.

3 Follow the Add Printer Wizard instructions. The appropriate files for the selected Xerox system

download to the client workstation.

Installing Printer Drivers on Other Networks

The Xerox Printer Driver Installation utility supports Windows networks. To install drivers in other
networks, follow the network operating system’s procedures for creating print servers, printers, and
queues. You may then be able to use Microsoft’s Add Printer Wizard to install drivers on Windows
clients and attach the clients to queues.

2-16 Installing Windows Printer Drivers

Configuring Printer Drivers

To use the CentreWare printer drivers most effectively, configure the drivers to reflect options available
on the Xerox system. You can configure the drivers in one of the following ways:

 Preconfigure standard device and document settings in the driver prior to distributing them for

installation

NOTE: This capability is not available for Windows 98 drivers.

 Configure installable options directly at a workstation.

Preconfiguring Default Driver Settings

You may want to standardize the default settings for the Windows printer drivers before making them
available for installation on individual workstations. There are two categories of driver settings that you
can preconfigure:

 Device Settings—refers to installable options such as a High Capacity Feeder or a Finisher,

accounting options, etc.

 Document Settings—refers to document options, such as a banner sheet, portrait or landscape

orientation, PostScript options, etc.

This preconfiguration process involves copying the printer driver files from the CentreWare Print and

Fax Services CD

default device and document settings that you want to establish, saving those settings in the driver, and
copying the configuration file to the installation directory on the server to overwrite the previous
defaults.

.

to a server installation directory, installing a driver on a workstation, selecting the

NOTE: This process can be performed in both Windows and non-Windows network environments

(such as NetWare). To minimize impact to the server or potential down-time, first preconfigure an
individual workstation. After completing the preconfiguration process at the workstation, copy the files
to the server for distribution.

To modify the driver default settings:

1 At a workstation, insert the CentreWare Print and Fax Services CD into the CD-ROM drive. The

AutoRun program displays the available selections.

–or–

If the AutoRun is disabled on your workstation, open My Computer and double-click the CD-ROM
drive. Double-click install.exe. The AutoRun program displays the available selections.

2 If necessary, chose a language and click OK.

Configuring Printer Drivers 2-17

3 Click Browse and locate the printer driver files for your Xerox system. For information about the

driver files, see

Obtaining CentreWare Drivers on page 1-4.

4 Copy the printer driver files for the Xerox system to the driver installation directory on the server.

5 Install the printer driver files for the Xerox system to the workstation.

NOTE: For more information about installing the printer driver with the Xerox Printer Driver

Installation Utility,

see Direct Installation on page 2-4 or use the Microsoft Add Printer Wizard.

6 On the desktop, select Start > Settings > Printers (Windows98 / Me / NT / 2000) or Start >

Printers and Faxes (Windows XP / Server 2003) and right-click the printer.

7 Choose Properties.

8 Select the Configuration tab and choose the settings to as the default settings.

9 Select the Device Settings tab and choose the settings to as the default settings.

10 Expand the Override/Restore Defaults option on the Device Settings tab.

11 Select Save Current Settings as Default. A Save button appears.

12 Click Save. The configuration and device settings are saved as the default settings.

13 To modify the default document settings, continue with the following steps. Otherwise, close the

Properties dialog and continue with step 20.

 For 2000 / XP / Server 2003 drivers, select the General tab and click Printing Preferences. The

Printing Preferences dialog opens.

 For NT drivers, close the Properties dialog. Right-click the printer and select Document

Defaults.

14 Select the document options default settings from the Printing Preferences dialog (2000 / XP / Server

2003) or Document Defaults dialog (NT).

15 Select the Advanced tab.

16 Expand Override/Restore Defaults.

17 Select Save Current Settings as Default. A Save button appears.

18 Click Save to save each setting on every tab of the printer driver as the default setting.

2-18 Installing Windows Printer Drivers

19 Click OK to close the Printing Preferences dialog and the Properties dialog in 2000 / XP /

Server 2003 or click OK to close the Document Defaults dialog in NT.

20 Locate the driver filename.dyc file created on the workstation in the

Windows/System32/Spool/Drivers/W32x86/3 directory (for 2000 / XP / Server 2003) or
WinNT/System32/Spool/Drivers/W32x86/2 directory (for NT).

21 Copy and paste the new driver filename.dyc file into the driver installation directory on the server to

overwrite the old driver filename.dyc file with the new driver default settings. Any drivers installed
from this directory will now contain the default settings you selected.

Configuring Installable Options at the Workstation

You may want to configure installable options directly at a workstation. You may be able to configure the
driver settings automatically, using the driver’s Bi-Directional communication functionality, or make the
selections manually, setting the options on the individual driver dialogs.

NOTE: You may need administrator rights on the workstation to perform these steps.

Configuring Installable Options—Automatically

If you have a TCP/IP network, the Windows printer drivers can, as an option, provide Bi-Directional
capabilities. The printer driver communicates with the printer through your network and acquires
information from the printer.

See About Bi-Directional Printer Drivers on page 2-23.

To configure the Installable Options automatically:

1 At the desktop, click Start > Settings > Printers (Windows NT / 2000) or Start > Printers and

Faxes (Windows XP / Server 2003).

2 Right-click the appropriate printer icon and select Properties.

Configuring Printer Drivers 2-19

3 Select the System Configuration (Configuration) tab.

Figure 2-5: System Configuration Tab (Properties Dialog)

4 Click Bi-Directional Setup.... The Bi-Directional Communication dialog opens.

Figure 2-6: Bi-Directional Communication Dialog

2-20 Installing Windows Printer Drivers

5 Enter the Device Name or TCP/IP address.

6 Select On to enable Bi-Directional communication.

7 Click OK. Bi-Directional communication is enabled. A Status button appears on the Paper/Output

tab of the printer driver. By clicking Status, you can access current information about the printer. See
About Bi-Directional Printer Drivers on page 2-23.

NOTE: To change the SNMP Community Name, click SNMP Community Name. The printer

name must be changed to match this name for Bi-Directional communication to be available.

Configuring Installable Options—Manually

If your network environment does not support Bi-Directional communication, you can configure
installable options manually.
environment is supported.

To configure the Installable Options manually:

See Bi-Directional Driver Support on page 2-24 to see if your network

1 At the desktop, click Start > Settings > Printers.

2 Right-click the appropriate printer icon and select Properties.

3 Select the System Configuration (Configuration) tab.

Figure 2-7: System Configuration Tab (Properties Dialog)

Configuring Printer Drivers 2-21

4 Click Installable Options and select the options that are available on the Xerox system.

Figure 2-8: Installable Options Dialog

5 Click OK twice to save the settings and close the dialog.

6 Click OK to close the printer driver.

2-22 Installing Windows Printer Drivers

About Bi-Directional Printer Drivers

With Bi-Directional communication, a printer driver communicates with the printer through the
network.With Bi-Directional communication, a printer driver communicates with the printer through the
network. The Windows NT / 2000 / XP / Server 2003 printer drivers can provide Bi-Directional
capabilities for TCP/IP networks.

After an initial setup procedure, Bi-Directional communication automatically updates the printer driver
with the printer’s installed options and reports specific information about the printer’s operational status,
active jobs, completed jobs, and paper status in your Xerox system.

NOTE: If network communication is temporarily unavailable or is not configured properly for the

printer, the network, or your workstation, the Bi-Directional information does not appear.

Status Dialog

The Status dialog shows the status of the Xerox system as well as specific information about its print
jobs. Check the status of up to 25 jobs currently in the print queue or verify the status of completed jobs.
Use this dialog to check the properties of the paper loaded in different paper trays on your printer and
also the current paper levels in those trays. You can also use this dialog to verify that your printer is
functioning properly.

Click Status on the Paper/Output tab to access the Status dialog

Figure 2-10: Status Dialog—Paper Status Tab

About Bi-Directional Printer Drivers 2-23

Bi-Directional Driver Support

Supported Operating Systems

Bi-Directional drivers are supported for the following Microsoft Operating Systems:

Windows NT (Workstation, Server, Enterprise Server)

Windows 2000 (Professional, Server, Advanced Server)

Windows XP (Home, Professional)

Windows Server 2003 (Server, Enterprise Server)

Client-Based Implementations

Bi-Directional drivers installed on a client workstation communicate with Xerox systems via the
following methods:

Device Settings SNMP over TCP/IP

Job Monitoring SNMP over TCP/IP

Job History SNMP over TCP/IP

Device Status SNMP over TCP/IP

Device Configuration Microsoft Point and Print functionality

NOTE: Windows 98 and Windows Me do not include support for native TCP/IP printing. Additional

software is required.

Server-Based Implementations

Bi-Directional drivers installed on a server communicate with Xerox systems via SNMP over TCP/IP or
SNMP over IPX/SPX.

The data available in server-based drivers will not update on a regular basis. When configuration
changes are made, the driver must be reopened to detect the changes.

2-24 Installing Windows Printer Drivers

Uninstalling Windows Printer Drivers

NOTE: Before you uninstall CentreWare Windows printer drivers, ensure that the Xerox system you

are deleting is not the default printer. If so, select another printer as the default.

For Windows 9x and NT

To uninstall the Windows 9x and NT printer drivers:

1 At the desktop, select Start > Settings > Printers.

2 Right-click on the icon for the Xerox system you want to delete and select Delete.

3 A confirmation message appears. Click Ye s to delete the printer driver.

4 Reboot the workstation.

For Windows 2000 / XP / Server 2003

To uninstall the Windows 2000, XP, and Server 2003 printer drivers:

1 At the desktop, select Start > Settings > Printers (Windows 2000) or Start > Printers and Faxes

(Windows XP / Server 2003).

2 Right-click on the icon for the Xerox system you want to delete and select Delete.

3 A confirmation message appears. Click Ye s to delete the printer driver object.

4 Repeat steps 2 and 3 for all printer objects that use the driver being uninstalled. For example,

suppose you are uninstalling the PCL 6 drivers for a particular Xerox system. If your Printers
window includes icons for more than one instance of that printer, you must delete them all before
continuing.

5 Rebooting your workstation is recommended.

6 Open the Printers folder: select Start > Settings > Printers (Windows 2000) or Start > Printers

and Faxes (Windows XP / Server 2003).

7 Right-click in a blank area of the folder. A drop-down menu opens.

8 Select Server Properties. A Properties dialog opens.

9 Select the Drivers tab.

10 Select the printer driver to remove.

11 Select Remove. The printer driver is deleted.

12 Reboot the workstation.

Uninstalling Windows Printer Drivers 2-25

2-26 Installing Windows Printer Drivers

3

Printer Driver Features

With the CentreWare printer drivers, you have an invaluable tool to save time and increase your
productivity. These drivers offer over thirty-five feature options, depending on the type of driver and the
installable finisher options, for you to choose how your document will look and print.

The Help system is the primary source for information about using the printer drivers. At any time, you
can access the Help system through the Help buttons on the driver.

Through the Help system, you also have access to quick-reference cards about printer driver features.
They were developed so that you can print and post them for a handy reference.

What’s in this chapter:

 Driver Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

 Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

 Driver Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

 Quick Reference Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3-1

Driver Structure

The driver arranges the features on the following tabs: Paper/Output, Special Pages, Image Options,
Layout/Watermark, and Advanced.

Figure 3-1: Printer Driver Interface

The features on the tabs are organized for your convenience with the most frequently used features
available when you open the driver. Small icons are placed next to the features so that you can quickly
find the features you want. By clicking on the icon you can go through the list of options for that feature.
Or, use the drop down list to see the options.

When chosen, certain features constrain other features. For example, if you set the Finishing
Summary to Collated, Booklet Fold

Sided Print option changes, and 2 Sided Print displays in gray. When you click the icon, a pop-up
dialog appears explaining why the feature is not available or why it is constrained to a particular
selection, as in this case, booklet printing requires 2 Sided Print.

, Booklet Layout; the icon on the printer driver near the 2

3-2 Printer Driver Features

Tabs

Features vary on the driver tabs depending on the driver type and installable options.

General Tabs

These driver tabs are accessed through the application’s print dialog. Driver setting changes on these tabs
apply to the open document and application, and are temporary.

Paper/Output

The Paper/Output tab has the most frequently used features. For example, you can choose to print on
two sides of the paper, select specific media on which to print, or delay your print job to a time you
specify. The Paper/Output tab also presents the finishing options, which may include—depending on the
type of finisher you have installed—Collate, Staple, Fold, or Hole Punch options.

Status

If you have enabled the optional Bi-Directional communication for a printer driver, a Status button is
added to the Paper/Output tab. When you click
information about the printer’s operational status as well as specific information about your print jobs.
See Status Dialog on page 2-23.

Special Pages

Status, the Status dialog opens and reports specific

The Special Pages tab has features for adding Covers, Inserts, and Exceptions (specifying media/page
characteristics on a per-page basis).

Image Options

The Image Options tab groups together features that are related to image manipulation, such as Reduce/
Enlarge, Lighten/Darken, or Invert Image.

Layout/Watermark

The Layout/Watermark tab contains all features that relate to Page Layout and Watermarks. The
Watermark Editor, which is accessed from the Watermark dialog, enables you to create and customize

text or graphic watermarks.

Advanced

The Advanced tab contains features that infrequently change once the options are set, such as Banner
Sheet, Request Offset, TrueType Font options, and Custom Paper Sizes.

Tabs 3-3

Default Tabs

These driver tabs are accessed through the Printers folder and may be available only with administrative
rights. From the desktop select Start > Settings > Printers (Windows NT / 2000) or Start > Printers
and Faxes (Windows XP / Server 2003). Right-click on the printer icon and select Properties from the
menu. The printer driver dialog appears. Driver settings from this dialog become the default settings. All
of the General Tabs from your application’s print dialog are available, as well as some other tabs such as
the Configuration tab and the Device Settings tab.

The Configuration dialog contains several buttons (depending on your Xerox system model): Bi­Directional Setup, Installable Options, Accounting and About. Each button opens a dialog to configure
your driver.

 Bi-Directional Setup allows you to enable Bi-Directional Communication. You will then receive

information through the driver about your print job, Xerox system, and paper status.
Directional Printer Drivers on page 2-23.

 Installable Options lets you manually configure the driver with the number of paper trays and

installable options—such as finishers and faxing—available on your Xerox system.

 Accounting lets you set up the driver to use accounting features. See the Accounting topic in the

printer driver Help for more information.

 About shows the driver version number. Xerox personnel may request this number during support

calls.

The Device Settings tab contains features that relate to font settings and PostScript settings.

See About Bi-

Driver Help System

The Help system is the primary source for information about using the printer drivers. Each driver tab
has a Help button for easy access to the Help system. Through this Help button you can call up
information on any feature on that tab or any other tab. Among the useful items in the Help system is a
menu of How To... procedures for each feature, for example, How to print booklets, turn banner sheets
on/off, print transparencies, or track printer use by account.

The Help also has information about problem solving and various constraint information such as, media
size, media type, and finishing constraints.

Quick Reference cards about printer driver features are also among the support information in the Help
system.

3-4 Printer Driver Features

Quick Reference Cards

 Feature Cards—Use this card to find out what a printer driver is, where it is located, and how to use

it. The card also contains the location on the printer driver of each feature. Print the card to remind
you of the many options you can use and where they are located on the printer driver.

 Feature Facts—Use this card to learn what you can do with some selected features to enhance the

printing of your documents. Print the card and post it as a handy reference.

Quick Reference Cards 3-5

3-6 Printer Driver Features

4

Installing the Xerox Font Management Utility

The Xerox Font Management Utility is a tool used to maintain fonts on network printers. Font lists can
be developed and modified for your printers. For example, if you have special fonts that are used in
documents but are not readily available on your printer(s), use the Xerox Font Management Utility to
download the required fonts to the printers. Using the utility, fonts may be viewed, printed, downloaded
to printers, or your downloaded (non-resident) fonts exported to a file. You may also maintain printer
lists for font management.

What’s in this chapter:

 Installing the Xerox Font Management Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

 Accessing the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

 Using the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

 Uninstalling the Xerox Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

-1

Installing the Xerox Font Management Utility

To install the utility:

1 Insert the CentreWare Print and Fax Services CD into the appropriate drive. The AutoRun program

starts.

2 Click Tools and Utilities.

3 Click Install Font Management Utility.

4 The installation wizard opens. Click Next.

5 Select the radio button to accept the license agreement. Click Next.

6 Type the user name and organization.

7 Specify who has access to the application. Click Next.

8 Select the Setup type: Complete or Custom. Click Next.

9 Click Install to install the utility on the workstation.

10 Click Finish to exit the install wizard.

The installation is complete.

Accessing the Xerox Font Management Utility

To access the utility in Windows environments:

From the desktop, select Start > Programs > Xerox Font Management Utility > Font
Management Utility in Windows 9x / Me / NT / 2000 or Start > All Programs > Xerox Font
Management Utility > Font Management Utility in Windows XP / Server 2003.

Using the Xerox Font Management Utility

The Help system is the primary source for information about using the Xerox Font Management Utility.
You can access the Help system through the Help buttons. Included in the Help system are feature
descriptions and step-by-step procedures.

-2 Installing the Xerox Font Management Utility

Uninstalling the Xerox Font Management Utility

To uninstall the Xerox Font Management Utility, use the Add/Remove Programs wizard in the Control
Panel folder. If you have access to the CentreWare Print and Fax Services CD, you can modify and/or
repair the Xerox Font Management Utility.

To uninstall the utility:

1 Select Start > Settings > Control Panel > Add/Remove Programs in Windows 9x / Me / NT /

2000 or Start > Control Panel > Add or Remove Programs in Windows XP / Server 2003. The
dialog for installing, changing, or uninstalling programs opens.

2 Select Xerox Font Management Utility.

3 Follow the procedures in the wizard to remove the Xerox Font Management Utility from your

system.

To repair the utility:

With this option, you can fix missing or corrupt files, shortcuts, and registry entries.

1 Insert the CentreWare Print and Fax Services CD into the CD-ROM drive.

2 Click Management Services & Tools > Install Font Management Utility. The installation wizard

opens. Click Next.

3 Select Repair. Click Next.

4 Click Install.

5 Click Finish to exit the wizard.

Uninstalling the Xerox Font Management Utility -3

-4 Installing the Xerox Font Management Utility

5

Installing the TIFF Submission Tool

With the TIFF Submission Tool, you can submit TIFF (Tagged Image File Format) and PDF (Portable
Document Format) files directly to a Xerox system for printing.

The primary advantage of this application is that it does not add additional PostScript information to the
submitted file (often referred to as a PostScript wrapper). Instead, the TIFF or PDF files are submitted as
print-ready files. This enables the Xerox system RIP (Raster Image Processor) to process TIFF and PDF
files very quickly.

What’s in this chapter:

 Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

 Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

 Accessing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

 Uninstalling the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

-1

Workstation Requirements

The TIFF Submission Tool can be used on workstations that meet the following basic requirements:

 Windows 98

 Windows NT

 Windows 2000

 Windows XP

 4 MB of hard drive space

-2 Installing the TIFF Submission Tool

Installing the TIFF Submission Tool

Use the following procedure to install the TIFF Submission Tool software on a Windows workstation.

To install the TIFF Submission Tool:

1 Insert the CentreWare Print and Fax Services CD into the appropriate drive. The AutoRun program

starts.

2 Click Tools and Utilities.

3 Click Install TIFF Submission Tool.

4 Click Next on the opening dialog of the installation wizard.

5 Read the Software License agreement and click Yes.

6 Enter your user and company information. Click Next.

7 Click Next on the Choose Destination Location dialog.

8 Click Next on the Select Program Folder dialog.

9 Click Finish. The CentreWare TIFF Submission Tool is ready for use.

Accessing the TIFF Submission Tool

To access the application on your PC:

From your desktop, select Start > Programs > Xerox CentreWare > CentreWare TIFF
Submission Tool (Windows 9x / Me / NT / 2000) or Start > All Programs > Xerox CentreWare >
CentreWare TIFF Submission Tool (Windows XP / Server 2003).

Using the TIFF Submission Tool

The Help system is the primary source for information about using the TIFF Submission Tool. You can
access the Help system through the Help buttons. Included in the Help system are feature descriptions
and step-by-step procedures.

Installing the TIFF Submission Tool -3

Uninstalling the TIFF Submission Tool

Use the following procedure to uninstall the TIFF Submission Tool software on a Windows workstation.

To uninstall the TIFF Submission Tool:

1 Select Start > Settings > Control Panel > Add/Remove Programs (Windows 9x / Me / NT / 2000)

or Start > Control Panel > Add or Remove Programs (Windows XP / Server 2003). The Add/
Remove Programs application opens.

2 Follow the procedures in the application to remove the TIFF Submission Tool from your system.

-4 Installing the TIFF Submission Tool

6

Problem Solving

Application, device, and network errors can occur in a variety of printing situations. In many cases,
simply restarting the application, the workstation, or the printer will resolve the problem. This chapter
includes some of the common problems and Frequently Asked Questions that pertain to CentreWare
Printer Drivers and printing to your Xerox system.

What’s in this chapter:

 Troubleshooting a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

 Common Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

 Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

6-1

Troubleshooting a Problem

When a problem persists, document the error messages and gather information to define the problem.
The following problem-solving procedures are recommended:

 Accurately define the problem. When, where, and how does the problem occur?

 Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent problem?

 Ask other users if they have encountered the problem, and keep a log to track problem occurrences.

 Examine the data for trends and the common attributes that may be related to the problem. For

example, does the problem occur only with a specific printer or on a specific workstation/network
configuration?

 Review the product documentation, including the README files and problem solving topics, to see

if any similar problems are documented.

If a cause and solution to the problem cannot be identified, call the Xerox Welcome Center to report the
error information. Provide the support representative with the documentation that you have gathered to
define the problem.

6-2 Problem Solving

Common Issues

This section discusses some common application and printer driver functionality issues.

Adobe Acrobat Printing

All versions of Adobe Acrobat have exhibited various forms of distorted output when printing from a
PCL driver. Stray lines, random character spacing, and data loss have been observed on various PDF
documents. A CentreWare PostScript driver is recommended for printing Acrobat PDF files.

Booklet and Multiple-Up (N-Up) Printing

Some applications do not support booklet or N-up printing.

 Microsoft Word mail merge documents cannot be printed as booklets or N-up.

 You may need to reset the Booklet or N-Up settings before you save your documents. Some

applications, such as Microsoft Word 97, will save the scaling setting with the document. When the
document is reopened later, the text and graphics may print in a reduced format unless you reset the
N-Pages Up option on the printer driver Layout/Watermark tab to 1-Up prior to printing. It is
generally best to reset this option to 1-Up before you save and close your documents.

 N-up and booklet printing features may not work properly with Corel Draw version 8.

 Use PCL Raster mode to print large N-Up/Booklet documents that do not print properly in Vector

mode.

Euro Symbol

The Xerox Euro font family was created to support the imaging of the Euro currency symbol with fonts
that do not yet support this character. The Xerox Euro font family consists of the Euro symbol in various
styles and weights designed to work in conjunction with the most popular font styles. Many styles
include a symbol at numeric width, which conforms to the standard design rules of the Euro symbol, as
well as a designer version of the character, created to more closely resemble the original font. To use the
symbol, set the font selection to Xerox Euro and type the keystroke that corresponds to the type style you
are using.

 Xerox Euro Fonts are provided on the CentreWare Print and Fax Services CD within the

...\Windows\Fonts folder.

 Additional information and font installation instructions are available through the Internet on the

Xerox Web site at
download a system update for the Euro symbol.

NOTE: Free product updates for Windows 98 / Me / NT and Windows 2000, enable users to input

and display the Euro symbol in applications that are Euro symbol-enabled.

 If the fonts on your printer are not updated to include the Euro, a box will be printed instead of the

Euro symbol. A workaround for this problem is to send Euro fonts to the printer as bitmapped
images.

www.xerox.com. Windows 95/98/Me users should go to the Microsoft Web site to

 For PCL drivers, select the Always Send to Printer option in the CentreWare PCL driver when

printing the Euro symbol. If problems persist when printing the Euro symbol, select the Send as
Graphics option.

Common Issues 6-3

PDF Printing

 When printing a PDF, sending a large file may result in the printing of print limit check error sheets

or only a banner sheet. If this occurs, print the PDF file using the PostScript printer driver or try
printing the PDF file using LPR.

 Windows 98 / Me PCL5c printer drivers have occasional problems with some PDF files, resulting in

blank characters and incorrect fonts within the printed documents.

Microsoft Applications

Excel

 To change the job type options for any individual document, you must set the job type from within

Microsoft Excel (Page Setup dialog). Job type changes for an individual document will not take
effect if you invoke the CentreWare printer driver from the Printers folder.

 Excel will generate multiple print jobs instead of multiple copies of a single document. This

behavior can result in performance degradation, as well as inoperability of features, such as Sample
Set, which depend on multiple set printing. In Excel, deselect the Collate option. This allows the
driver settings to collate correctly.

 Excel may have occasional problems with documents that contain a mix of portrait and landscape

pages. Selecting a different printer driver, then reselecting the original printer driver may help to
resolve this problem.

PowerPoint

The Microsoft PowerPoint feature that optimizes black and white printing will produce undesired results
when Raster output is selected as the Graphics Mode in the CentreWare PCL printer driver. Do not
choose the black and white option in PowerPoint if Raster output is required.

Word 6.0

 If you access the printer drivers through Microsoft Word Version 6.0, any changes made to the

printer driver settings will be saved as the new default settings. This will impact all applications that
use the same printer driver.

 Custom paper sizes will not work with Microsoft Word Version 6.0. This version of Word will

automatically change any custom paper size defined in the CentreWare printer driver to the nearest
standard paper size.

 Word 6.0 may ignore some printer driver setting changes when the driver is opened from Word and a

file is printed immediately after the changes are made. If this occurs, it may be necessary to close
and reopen the Print dialog within Word (File > Print).

PCL Printer Driver

Raster Mode

Use the PCL Raster Mode option to print the following document types with the PCL5c printer driver:

 Web pages with animated images

 Printing Corel Draw documents. Corel Draw may generate an excessive number of Vector

commands, which may result in large amounts of processing time for each job.

6-4 Problem Solving

Print Colored Text in Black

This feature may not work with some applications, or you may have to select the option from within the
application if it is supported. Certain applications, such as WordPerfect and MS Publisher, always print
text as graphics or may default to the graphics mode when memory is low or when the text is very
complex. When these circumstances occur, the Print Colored Text in Black feature in the CentreWare
PCL printer drivers will not work.

Sample Set Not Supported in FrameMaker

Some applications generate print data that is intended for page printers rather than document printers,
like the WorkCentre Pro and WorkCentre series. When the print data is sent in this format, both the
WorkCentre Pro and the WorkCentre will print the first set of a Sample Set job, but the remaining sets of
the document will be discarded. There is no known workaround for this problem.

Watermarks

The Watermark preview image in the printer drivers may not provide an exact replica of the printed
watermark under all conditions. This is primarily due to font and/or resolution differences between the
display monitor and the printer. Using equivalent TrueType fonts instead of printer resident fonts will
help minimize the differences.

With some applications, the CentreWare PCL drivers may appear to print watermarks in the foreground
even when the background printing option is selected in the driver. This is due to the different methods
that applications use to send data to the printer.

WordPerfect

 If you encounter problems stapling multiple jobs as separate documents with WordPerfect 8.x, install

the service pack available for WordPerfect at www.corel.com to correct the issue.

 Sample Set job types will not work with WordPerfect 8.x for Windows.

 B4 JIS, B4 ISO, B6, and A6 paper sizes do not print with WordPerfect 8.x for Windows.

 The scaling option in WordPerfect versions 7, 8, and 9 will override the Reduce/Enlarge option in

the CentreWare drivers. Use the scaling option in the Print/Customize property sheet to adjust
scaling rather than the CentreWare printer driver Reduce/Enlarge option.

 With WordPerfect 6.1, the Playbill font may not print correctly when the Use Printer Fonts option is

selected because the printer does not support the Playbill font.

Common Issues 6-5

Frequently Asked Questions

 How do I obtain printer drivers?

Printer drivers are available on the CentreWare Print and Fax Services CD or from the Xerox Web

www.xerox.com. See Obtaining CentreWare Drivers on page 1-4 for more information.

site at

 How do I determine what printer driver is needed?

The following information is necessary to determine the correct printer driver:

 model of your Xerox system, for example, WorkCentre 7665

 operating system environment, for example, Windows NT

 type of printer driver, for example, PostScript or PCL.

6-6 Problem Solving

Index

A

About Dialog 3-4

Accounting Dialog 3-4

Add Printer Driver Wizard 2-15

Advanced Tab 3-3

B

Bi-Directional

Printer Drivers 2-23

Bi-Directional Driver Support

Client-Based 2-24

Operating Systems 2-24

Server-Based 2-24

Setup 3-4

C

Citrix MetaFrame 2-14

Clustering 2-14

Configuration Dialog

Accounting 3-4

Bi-Directional Communication Setup 3-

4

Installable Options 3-4

Configuring Installable Options

Automatically 2-19

Manually 2-17, 2-21

Configuring printer drivers 2-17

Considerations for Enterprise Technologies

2-14

Add Printer Driver Wizard 2-15

Citrix MetaFrame 2-14

Clustering 2-14

Constraint Icon 3-2

Customizing the installation 2-8

D

Driver Help System

About 3-4

Driver Structure 3-2

Advanced Tab 3-3

Configuration dialog 3-4

Default Tabs 3-4

General Tabs 3-3

Image Options Tab 3-3

Job Notes Tab 3-4

Layout/Watermark Tab 3-3

Paper/Output Tab 3-3

Special Pages 3-3

Status Tab 3-3

E

Enterprise technologies

Add Printer Driver Wizard 2-15

Citrix MetaFrame 2-14

Clustering 2-14

Considerations for 2-14

F

Font Management Utility 1-5

Installing 4-2

Uninstalling 4-3

Using 4-2

Frequently Asked Questions 6-6

G

Getting Help

Online 1-7

H

Help for print and fax drivers 1-6

I

Image Options Tab 3-3

Info button 3-2

Installable Options Dialog 3-4

Installation

Customizing 2-8

Requirements 2-2

INDEX-I

Installing

Direct Installation 2-3
Distributed Installation 2-3
Font Management Utility 4-2
Point and Print Installation 2-3
Printer Drivers 2-3

TIFF Submission Tool 5-1, 5-3
Internet Support 1-7
Introducing

Font Management Utility 1-5

TIFF Submission Tool 1-5

J

Job Notes Tab 3-4

L

Layout/Watermark Tab 3-3

O

Online Support 1-7

P

Paper/Output Tab 3-3
PCL 1-3
Point and Print 2-16
PostScript 1-3
PPD Files 1-4
Printer Drivers

Bi-Directional 2-23

Configuration 2-17

Installing 2-3

Overview 1-3

Requirements 2-2

Tabs 3-3
Problem Solving 6-1

Common issues 6-3

Microsoft Applications 6-4

PCL printer driver 6-4

T

Tabs

Printer Drivers 3-3

TIFF Submission Tool 1-5, 5-1

Installation 5-3
Uninstalling 5-4
Workstation requirements 5-2

Troubleshooting a problem 6-2

U

Uninstalling

Font Management Utility 4-3
TIFF Submission Tool 5-4
Windows printer drivers 2-25

Using

Font Management Utility 4-2

W

Welcome Centre 1-7
What’s New in this Release? 1-2
Windows printer drivers

Uninstalling 2-25

Workstation requirements

TIFF Submission Tool 5-2

X

Xerox Welcome Center 1-7
xerox.com 1-7

R

Release

What’s New 1-2
Requirements

Installation 2-2

Printer Drivers 2-2

S

Special Pages Tabs 3-3
Status Tab 3-3
Support Information 1-7

INDEX-II