This appliance is designed for commercial use. Any servicing other than cleaning and maintenance
should be performed by an authorized Wilbur Curtis service center.
• Electrical: See attached schematic for standard model or visit www.wilburcurtis.com for your
model.
CAUTION: Please use the setup procedures in this manual before attempting to use the
brewer. Failure to follow the instructions can result in injury or the voiding of the warranty.
See setup procedures on page 2.
Brewing Instructions
1. Place lter in basket.
Pour coffee into lter.
Place basket into liner.
WARNING: DO NOT place this urn closer than six [6] inches from wall. Urn must have adequate cross-ventilation.
NOTE: A water ltration system must be used to help maintain trouble-free operation. Air must
be purged from the cartridge prior to connection to equipment. In areas with extremely hard
water, we recommend the use of a Curtis approved water lter. For our full line of lters, please
log on to www.wilburcurtis.com.
1. Attach adjustable legs, threading them into
the holes beneath the four corners of the urn.
2. Place unit at counter height, on a rm, level
base, near water and power supply connections. Level it left to right and front to back by
rotating the feet on the 4 corners.
WARNING: Use the leveling legs
to level the brewer only. Do not
use them to adjust brewer height. Do not
extend them higher than necessary.
3. Install the water and coffee faucets.
4. Connect water line to inlet tting on valve. All
Curtis automatic urns are equipped with a ¼”
male are tting which must be connected
to the water supply with a ¼” copper tubing
and a ¼” are nut. Water pressure entering brewer is required to be stable and must
provide minimum of 1 gallon per minute. Use
water regulator for constant pressure. Required water pressures, 20 to 100 psi.
CAUTION: Don’t forget to close the
valve once the water jacket has lled.
8. When the water jacket has lled, turn on the
thermostat by turning the dial clockwise to
the desired setting. It will take 50 to 60 minutes for the heating tank to reach operating
temperature. On electric urns, the thermostat
indicator will light at this time.
WARNING: When you hookup an
electric urn, use the proper wire
gauge, plus 25% (see table on page 12).
Never use fuses or breakers larger than
needed.
The body of the urn must be securely
grounded with a separate grounding
conductor and never with the neutral
conductor of a single phase, 3 wire system.
Refer to the wiring diagram included with
each urn for wire gauge.
CAUTION: DO NOT connect this urn
to hot water. The inlet valve is not
rated for hot water.
5. Turn on water valve.
6. Hook-up electrical power to the unit (refer to
schematic for power requirements). If gas or
steam, 120V circuit is required.
7. When power is turned on, water will start owing into the water jacket. To expedite the lling
of the urn, you may use the emergency rell
valve located behind the machine.
2
CARE AND MAINTENANCE OF URN
PREVENTIVE MAINTENANCE
1. Remove the spray head from the urn and
clean it once a week. More often in heavy lime
areas.
WARNING: Switch off the power to the
unit at the circuit breaker. Turn off the
water line running to the urn.
2. Clean the faucet seat cups twice a week and
replace when cracked or leaking.
3. Periodic temperature checks and thermostat
adjustments should be made by authorized
personnel.
CLEANING
To ensure the highest quality coffee, the urn must
be cleaned daily after the last batch of coffee is
used.
Regular cleaning and preventive maintenance is
essential in keeping your coffee urn looking and
working like new.
CAUTION: Do not use cleaning products
containing chemicals that will damage stainless steel, ammonia and bleaches containing
chlorine. Never use abrasives that will scratch the
outside surface of the urn.
DAILY CLEANING INSTRUCTIONS
WARNING: These steps involve working
with very hot water.
1. After all the brewed coffee has been drawn
from the urn, run a brew cycle of fresh water.
Spray the hot water into the liner, then thoroughly brush it out with a long handled brush.
TWICE A WEEK
The coffee urn liner must be scoured twice a
week:
1. Be sure water jacket is full of water and at
brewing temperature.
2. Fill the liner with several gallons of water and
add at least 1½ ounces of coffee urn cleaning
compound. Allow this solution to remain in the
liner approximately 30 minutes. During this
time, the thermostat should be set to BOIL.
WARNING: Very hot water.
3. Scrub the inside of the liner and cover with a
long handled brush.
4. Drain all the urn cleaning solution and rinse
by running several brew cycles with the spray
head centered over the liner, draining the
rinse water between sprays.
5. Thoroughly clean the faucets.
WARNING: Never remove the faucet
when the liner has water or coffee in it.
Switch off the power to the unit at the circuit
breaker. Turn off the water line running to the
urn.
Use a long thin gauge glass brush to clean the
coffee gauge glass. Use the same brush to
clean the tting at the bottom of the liner and
the pipe connecting to the coffee faucet.
6. Leave a gallon or two of fresh water in the
liner. Drain just before brewing coffee.
7. After the unit is clean, turn on the water supply and power to the unit.
2. Drain the water off then repeat step one. Run
another brew cycle. Brush out the liner and
drain. Wipe down the liner with a clean towel.
3. If urn is not going to be used immediately, pour
a gallon or two of fresh water into the liner. Remember to drain off this water before making
another brew.
4. Wash the wire brew baskets with urn cleaner
and rinse thoroughly.
3
ILLUSTRATED PARTS LIST AUTOMATIC URNS,
RU-150, RU-225, RU-300, RU-600, RU-1000 ELECTRIC
1
2
2A
17
3
3A
3B
85
54
58
60
61
34
35
78
78A
78B
78C
77
76
83
84
48
36
69
61
82*
81
80
80A
80B
80C
79
80D
79A
79B
79C
71
87
70
75
73
72
74
63
63A
63B
63C
62
64
64A
64B
64C
66
15
11
56
35
65
74
67
51
50
53
41
41A
41B
91
86
86A
42
52
43
44
45
46
42
47
47A
47B
47C
27
49
21
21A
21B
21C
34
31
31A
31B
37
37A
33
32
32A
25
4
4A
4B
4C
5
8
39
40
68
11
16
20
12
35
19
13
18
14
15
38
12
29
28
6
7
8
9
9A
10
30
22
23
24
26
*82 NOT INCLUDED WITH GAUGE GLASS ASSEMBLY.
4
INDEX №PART
№
DESCRIPTION
EQUIPMENT USED ON
1 WC-3205 KNOB, LID 1/4-20 FEMALE THRD USE ON WC-5601/2/3 ALL RU URNS
2 WC-5601 LID, LINER ASSY (SC)RU-150/300 RU-150, RU-300
2A WC-5603 LID, LINER ASSY RU225/600/1000 RU-225, RU-600, RU-1000
3 WC-3302 BREW BASKET WIRE W/FLAPS RU-300 RU-150, RU-300
3A WC-3303 BREW BASKET, WIRE W/ FLAPS RU-600 RU-225, RU-600
3B WC-3304 BREW BASKET, WIRE W/ FLAPS RU-1000 RU-1000
4 WC-5700 LINER, 3 GAL RU-150 RU-150
4A WC-5706 LINER, 6 GAL RU-600 RU-225, RU-600
4B WC-5704 LINER, 3 GAL RU-300 RU-300
4C WC-5708 LINER, 10 GAL RU-1000 RU-1000
5 WC-4303 O-RING, LINER RU-150/300 RU-150, RU-300
5A WC-43076 O-RING, LINER, RU’S, 6, 10 GA RU-225, RU-600, RU-1000
6 WC-1200 CORD, 14/3 SJTO 6’ BLK W/PLUG ALL GAS, STEAM & 3Ø RU URNS
7 WC-1408 GRIP, CORD 7/8” OD ALL GAS, STEAM & 3Ø RU URNS
8 WC-806 VLVE, 1/4” BR. BALL ASSY EMERGENCY REFILL RU’S ALL RU URNS
9 WC-53104 TUBE ASSY, 1/4x14.50 ER W/NUTS RU-150/300 RU-150, RU-300
9A WC-53105 TUBE ASSY, 1/4x17.00 ER W/NUTS RU-225/600 RU-225, RU-600
9B WC-53109 TUBE ASSY, 1/4” ER W/NUTS RU-1000 RU-1000
10 WC-2705 TEE, 1/4 X 1/4 FLARE X 3/8 NPT PLATED ALL RU URNS
11 WC-3217 KNOB, ELECTRIC THERMOSTAT RU ALL RU URNS
12 WC-801 VALVE, INLET BRASS .50 GPM 120V 10W RU/WB ALL RU URNS
13 WC-3700 KIT, INLET VAL. REP. USE ON WC-801/801R/885/890/858 ALL RU URNS
14 WC-813 FLOW WASHER, .5GPM .5” S45 ALL RU URNS
15 WC-3220 BEZEL, THERMOSTAT ELECTRIC URN’S ALL RU URNS
16 WC-3011 TERMINAL STRIP, 4-S ALL RU URNS (BEFORE 1/29/13)
17 WC-3305 FLAP, WIRE BASKET RU150/300 (2 REQUIRED) RU-150 & RU-300
18 WC-37166 KIT, AIR PUMP RU’S ALL RU URNS
19 WC-5843 BRACKET, AERATOR PUMP RU ALL RU URNS
20 WC-3600 TEE, CONNECTOR 3/16 POLYPROPYLENE RU-150 & RU-225
21 WC-38570 LABEL, INSTRUCTION PANEL RU150/RU-300 RU-150 & RU-300 (AFTER 1/29/13)
21A WC-38571 LABEL, INSTRUCTION PANEL RU225/RU-600 RU-225 & RU-600 (AFTER 1/29/13)
21B WC-38574 LABEL, INSTRUCTN PANEL RU1000 RU-1000 (AFTER 1/29/13)
22 WC-2405 ELBOW, 1/2 FLARE x 1/2 NPT ALL RU URNS
23 WC-2609 SWIVEL, 1/2” TUBE X 1/2 NPT ALL RU URNS
24 WC-2504 ELBOW, 1/2 NPT X 1/2 NPT ALL RU URNS
25 WC-1037 PUMP, WATER W/FITTINGS 120VAC ALL RU URNS
26 WC-3702 KIT, WATER PUMP SEAL RU’S USE ON WC-1000 ALL RU URNS
27 WC-37165 KIT, THERMOSTAT WC-500A/501A ALL RU URNS
28 WC-2605 CONNECTOR, 3/8 FLARE X 3/8 NPT ALL RU URNS
29 WC-2608 SWIVEL, 3/8 TUBE x 3/8 NPT ALL RU URNS
30 WC-2403 ELBOW, 3/8 FLARE x 3/8 NPT PLATED GEN USE ALL RU URNS
31 WC-5808 DOOR, CONTROL BOX LOUVER, RU-225/600 RU-225, RU-600
31A WC-5807 DOOR, LOUVER ACB RU150/300 RU-150, RU-300
31B WC-5809 DOOR, CONTROL BOX LOUVER RU-1000 RU-1000
32 WC-5322 TUBE ASSY, 1/4x20.00 WI W/NUTS RU-225, RU-600
32A WC-5321 TUBE ASSY, 1/4x17.00 WI W/NUTS RU-150, RU-300
33 WC-2929P FITTING, 1/2 NIPPLE/NUT PLATED ALL RU URNS
34 WC-300 POWER BLOCK 3-STA 175A 600V RU’S ALL RU URNS
35 WC-5307 TUBE, 3/16 ID x 3/32W SILICONE GEN USE ALL RU URNS
36 WC-522 THERMO., HI LIMIT HEATER CONTROL DPST 277V 40A ALL RU URNS
37 WC-402
37A WC-403
On electric urns, thermostats are set at the factory
to cut off at 200ºF. We do not recommend chang-
ing this setting. If necessary, adjustment is as
follows:
1. Rotate the thermostat knob to the right, to the
BOIL position. Pull off the knob.
2. In the thermostat stem, locate the tiny adjustment screw (see illustration). Using a small
screwdriver, adjust the temperature up or
down:
a. Turning the screw ¼ turn to the left will
increase the temperature about 20°F.
b. Turning the screw ¼ turn to the right will
decrease the temperature by 20°F.
c. To set the thermostat precisely at 200°F,
insert a thermometer probe into the water
GAS URN INSTALLATION
The urn must be away from the wall no less than
6” and must have plenty of cross ventilation.
The water supply connection is the same in all RU
models. All that is needed is 1/4” copper tubing
with a 1/4” are nut and some sort of water lter
in the line, before water enters the unit. Once the
water connection is complete, open the water line,
then plug in the power cord into an 115 V outlet.
To facilitate the lling of the water jacket, you can
open the emergency rell faucet (red knob) behind
the unit, to increase the speed of lling the urn.
Water must be above the base of the center gauge
glass before turning on the heat.
jacket through the steam hole (just under
the spray head). Turn the screw ½ turn to
the left. When the thermometer reaches
200°F, slowly turn the adjustment screw to
the right until the pilot light turns off.
IMPORTANT: Be sure to shut off the
emergency rell valve after lling, to
prevent overow!
GAS CONNECTION
All RU automatic urns are supplied with a
3/8” pressure connector at the end of the gas
valve. This valve is connected to the thermostat.
Use 3/8” O.D. stainless steel ex tubing to make
the connection from the urn to the gas valve in
your facility. When the connections are complete,
turn the gas on. Check the line for leaks.
MAIN BURNER ADJUSTMENT
To adjust the main burner ame, turn the thermostat dial to 6½ for 195ºF or 7 for 200ºF. For older units
(made before serial number 12327781), turn the screw under the gas cock handle in either direction to
regulate the ow of gas to the main burner.
PROCEDURE FOR LIGHTING OR RELIGHTING
1. Turn the GAS COCK handle to the OFF position, and the thermostat dial to the lowest tem-
perature position.
2. Wait a sufcient amount of time to allow gas
that may have accumulated in the burner com-
partment to escape.
Turn the pilot dial to the PILOT position.
3.
4. Push in the pilot dial (it has a slight inward trav
el) and rotate it to the PILOT position. On older
units, there is a separate
must be pushed in to allow the dial to turn.
red SET button that
-
5. Continue pressing in on the dial while lighting
the pilot burner. The pilot is located inside the
burner compartment, between the main burn-
ers.
5. Once lit, continue pressing in on the dial for 30
seconds. If the pilot ame does not remain lit,
repeat operation allowing longer period before
releasing the pilot dial.
6. Turn the pilot dial to the ON position. Turn the
thermostat dial to the desired position. The
main burner will then ignite.
10
PROCEDURE FOR ADJUSTING PILOT
1. Remove the pilot adjustment cap. Adjust the
pilot key, allowing the ame to completely
envelop the end ⅜” of the thermocouple.
TO RE-CALIBRATE THE THERMOSTAT
The Unitrol thermostat is built to the most exacting standards and is a precision instrument which
should never need re-calibration. However through
tampering, misuse or other reasons, if the thermostat is found to be more than 10º from normal,
re-calibration may be performed by a qualied
service technician. Following are the steps for this
procedure:
1.
Turn the thermostat to OFF to allow the unit to
cool down.
2. When the water temperature is room tempera
ture, turn the thermostat dial until the main
burner ignites.
3. Slowly turn the thermostat dial counterclockwise
until the ame on the burner goes out.
4. Place a thermometer into the water jacket to
determine the temperature of the water.
-
2. Adjust the pilot burner air shutter (if provided)
to obtain a soft blue ame.
6. Turn the temperature stop to correspond to the
actual water temperature. Mark the
location of the stop for reference.
7. Turn the stop slowly until the control snaps off.
Holding the stop to prevent rotation, carefully
loosen the stop adjustment nut (see illustration
above)
.
5. Pull off the thermostat dial and lift off the outside
cover.
11
COPPER WIRE SIZE
REQUIRED
SINGLE PHASETHREE PHASE
6 KW . . . . . . . .
8 KW . . . . . . . .
10 KW . . . . . . . .
ELECTRICAL DATA
#10 WIRE
#8 WIRE
#8 WIRE
5.25 KW . . . . . .
7.5 KW . . . . . . .
9 KW . . . . . . . .
10.5 KW . . . . . . .
12 KW . . . . . . . .
15 KW . . . . . . . .
#12 WIRE
#10 WIRE
#8 WIRE
#8 WIRE
#8 WIRE
#6 WIRE
MODEL
RU-150-12
RU-150-20
RU-225-12
RU-225-20
RU-300-12
RU-300-28
RU-300-20
RU-600-12
RU-600-28
RU-600-20
RU-1000-12
RU-1000-20
110/220
220
110/220
208/220
110/220
208/220
208/220
110/220
208/220
220
110/220
208/220
1
3
1
3
1
1
3
1
1
3
1
3
WIRESVOLTSWATTS AMPS PHASE
3W + GND
3W OR 4W + GND
3W + GND
3W OR 4W + GND
3W + GND
3W + GND
3W OR 4W + GND
3W + GND
3W + GND
3W OR 4W + GND
3W + GND
3W OR 4W + GND
5 KW
5.25 KW
7 KW
7.5 KW
6 KW
8 KW
7.5 KW
10 KW
8 KW
10.5 KW
10 KW
10.5 KW
22.1
13.8
31.8
20
27.3
38
20
45.5
38
27.6
45.5
27.5
ELEMENTS
1 - WC-913 -01 220V, 5 KW
1 - WC-907 -01 220V, 1.75 KW LEFT
1 - WC-907 -02 220V, 1.75 KW CENTER
1 - WC-907 -03 220V, 1.75 KW RIGHT
1 - WC-911 -01 220V, 3.5 KW
1 - WC-911 -02 220V, 3.5 KW
1 - WC-908 -01 220V, 2.5 KW LEFT
1 - WC-908 -02 220V, 2.5 KW CENTER
1 - WC-908 -03 220V, 2.5 KW RIGHT
2 - WC-910 220V, 3 KW
2 - WC-912 220V, 4 KW EA.
3 - WC-908 220V, 2.5 KW EA.
2 - WC-913 220V, 5 KW EA.
2 - WC-912 220V, 4 KW EA.
3 - WC-911 220V, 3.5 KW EA.
2 - WC-913 220V, 5 KW EA.
3 - WC-911 220V, 3.5 KW EA.
121314
15
TROUBLESHOOTING
To help service technicians in the eld to understand the operation of RU series models, we
separate the basic functions of the unit into four
different areas:
1. Heat Supply
2. Water Level Control
3. Brewing Cycle
4. Aeration
These four functions, even though they utilize
the same power supply, work independently from
each other.
In the following illustrations, problems are isolated
to only that system where a malfunction is located, so in the eld or shop, you will know exactly
what components are involved.
HEAT SUPPLY OPERATION
For the contact points referenced in this section,
see the schematic diagram below.
Components involved:
1. Power Block
2. Thermostat
HEAT SUPPLY
PROBLEM: Water will not heat up or heats up
too slowly.
PROCEDURE: Take a voltage reading at terminals L1 and L3 of the power block (marked A & A)
to determine if there is power.
If there is power, turn the thermostat all the way to
BOIL and clamp your ammeter around the heating element wire at point B shown in the single
phase diagram below. The reading should be
approximately the same as indicated on the serial
plate of the machine.
If the meter reads only half of the amperage of
the urn rating (check serial plate), one of the heating elements has burnt out. Clamp your ammeter
at points C to determine which of the heating elements is bad. Replace the heating element.
If the water temperature in the urn is too hot (boiling) or too cold when the pilot light goes out, the
thermostat must be calibrated. Reset the thermostat calibration, refer to the steps on page 10.
If the thermostat will not hold a calibration, replace the thermostat.
3. Heating Elements
16
WATER LEVEL CONTROL OPERATION
For the contact points referenced in this section,
see the schematic diagram below.
Components involved:
1. Probe Assembly
2. Liquid Level Control Board
3. Water Inlet Valve Assembly
PROBLEM: Water is not owing into the urn
jacket.
PROCEDURE:
Turn off the unit and test the probe assembly and
check for grounded wiring. Pull the orange wire
from the terminal of the liquid level control board
at point A, with the quick disconnect terminal
attached to the orange wire and with the other
lead of the meter, touch the metal surface of the
urn. Any reading in the meter dial will indicate
the presence of a short to ground in either the
terminals, wire or probe assembly. Find the short
and repair it. If there is no reading at all on your
ohmmeter, the probe is okay. Return the orange
wire to terminal 4 of the liquid level control board
where it was removed.
Turn the unit on and clamp the leads of your voltmeter at the terminals of the valve coil as shown
at B of the illustration below. Under normal
conditions, the voltmeter should read 110 to 120
Volts while the urn is lling up and power to the
coil should stop once the water level reaches the
probe tip. If the voltmeter does not show voltage,
the liquid level control board is not working properly. It is not sending power to the solenoid valve
and the valve does not open. Replace the board.
If both the probe and the liquid level control
board are functioning normally, check the water
inlet valve. Turn on the unit and disconnect the
white and the blue wires from the coil on the
valve (points B). Use a lamp cord with alligator
clips; hookup the terminals to the cord. Plug the
cord into a 120 Volt outlet. The valve should open
when plugged in and close when unplugged.
Repeat this three or four times. If you don’t hear
the sound of the solenoid, then the coil is bad. If
you hear water owing through the valve when
unplugged, the diaphragm is either torn or needs
cleaning. Replace the water inlet valve.
17
BREWING OPERATION
For the contact points referenced in this section,
see the schematic diagram below.
Components involved:
1. Fuse
2. Brew Switch
3. Timer
4. Stop Switch
5. Water Pump
PROBLEM: The brew switch light does not turn
on when pressed.
Test: Check the power supply and the fuse in the
control box. It may be burned out.
Problem: The brew switch does not stay on, or
light stays on only while the switch is pressed, but
turns off when released and water comes out of
spray head only while the switch is kept pressed.
Test the Brew Switch: Take a voltage reading at
point A while the brew switch is pushed in. If you
read 110 volts, it means that the switch is good.
Test the Timer: The timer resets itself to the N.
O. position after every brewing cycle but if it fails
to stop itself, it will remain closed and cause the
problem in question.
To check the timer, power to the control circuit must be turned off. Disconnect the STP RED
(point B) and STP BRN (point C) wires and take
a continuity test between the two terminals 8 and
9 on the timer. If there is continuity, the timer is
faulty and must be replaced.
Test the Water Pump: To test the water pump,
press the brew switch and take a voltage reading
between points E and F. If there is voltage and the
pump does not run, replace the pump.
Test the Stop Switch: The last of the components involved in this operation is the stop button.
The only function of the switch is to interrupt the
current that energizes the timer after the brew
switch has been depressed. A voltage reading at
N.O. of the timer (point D) will indicate an open or
closed condition.
C
D
A
E
18
AERATION SYSTEM
For the contact points referenced in this section,
see the schematic diagram below.
Components involved:
1. Aeration Tubes
2. Air Pump
3. Aeration Timer
4. Manual Aeration Switch
AUTOMATIC AERATION
PROBLEM: Only one of the liners is aerated.
TEST: Inside the control box, there are two silicone tubes connecting the aeration pump to the ¼”
copper tubes coming from inside the urn. Carefully,
pull the silicone tubes from the copper tubes, press
the manual aeration button and feel for air ow
from the silicone tubes. Replace the pump if air
does not blow through the tubes.
Air Pump Tubes.
NOTE: When replacing the silicone
tubing on the copper tubes, make
sure you do not cover the small
holes on the copper tubes.
These are air release
holes that pump into the
liner so coffee can rell
the gauge glass.
PROBLEM: Aeration system fails to operate
automatically.
TEST: Determine that the aeration pump is operating by pressing the manual aeration button
on the front panel to see that air comes from the
tubes.
AGITATION TIMER
Check the agitation timer. Remove the black wire
from point A, terminal 1 on the timer. Disconnect the black wire from the aerator switch (point
B). Plug this wire into the terminal 1 of the timer
(dashed line). The air pump should immediately
start pumping air into the liner. If this test fails,
replace the agitation timer WC-405R. If the pump
runs normally, then reconnect the wires at their
normal connection points and proceed to test the
aeration switch as instructed below.
MANUAL AERATION
PROBLEM: Manual aeration is not present on
either of the liners, yet automatic aeration operates normally.
TEST: Check the continuity of the manual aeration switch. Power to the control circuit must be
turned off to check for continuity. Check at the
yellow wire at point C of the agitation timer and B
(black wire) of the manual aeration switch. Press
the switch to look for continuity. Check for clean,
tight connections at all terminals.
19
C
Product Warranty Information
Wilbur Curtis Co., Inc. certies that its products are free from defects in material and workmanship under normal use. The
following limited warranties and conditions apply:
3 years, parts and labor, from original date of purchase on digital control boards.
2 years, parts, from original date of purchase on all other electrical components, ttings and tubing.
1 year, labor, from original date of purchase on all electrical components, ttings and tubing.
Additionally, Wilbur Curtis Co., Inc. warrants its grinding burrs for forty (40) months from date of purchase or 40,000 pounds of coffee,
whichever comes rst. Stainless steel components are warranted for two (2) years from date of purchase against leaking or pitting and
replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the
equipment in which the component is installed. All in-warranty service calls must have prior authorization. For authorization, call the Technical Support Department at 1-800-995-0417. Effective date of this policy is April 1, 2003. Additional conditions may apply. Go to www.
wilburcurtis.com to view the full product warranty information.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. Wilbur Curtis Co., Inc., assumes no responsibility for substitute replacement parts installed on Curtis equipment that have not been purchased from Wilbur Curtis Co., Inc. Wilbur Curtis Co., Inc. will not accept
any responsibility if the following conditions are not met. The warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local electrical, mechanical and plumbing codes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure and inadequate or uctuating water ow rate.
5) Adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the responsibility of the equipment owner. The owner is responsible for proper cleaning and regular
maintenance of this equipment.
6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be
made with the carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): The manufacturer is not responsible for
variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained accord-
ing to the manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs, shear disks, “0” rings, gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.
9) Repairs and/or replacements are subject to our decision that the workmanship or parts were faulty and the defects showed up under normal use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the owner. Charges incurred by delays, waiting time, or operating restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner of the equipment. This includes institutional and correctional facilities.
Wilbur Curtis Co., Inc. will allow up to 100 miles, round trip, per in-warranty service call. RETURN MERCHANDISE AUTHORIZATION: All
claims under this warranty must be submitted to the Wilbur Curtis Technical Support Department prior to performing any repair work or return
of this equipment to the factory. All returned equipment must be repackaged properly in the original carton. No units will be accepted if they
are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE
AUTHORIZATION (RMA). THE RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All in-warranty service
calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical Support Department to nd an agent near you.
ECN 16768 12/08/15 @ 14.0 rev E
WILBUR CURTIS CO., INC.
6913 Acco St., Montebello, CA 90640-5403 USA
Technical Support Phone: 800-995-0417