Page 1
FIND OUT MORE
ON THE WEB.
WILBURCURTIS.COM
Models Included
• TCT/PTT with
Sweet Tea Option
CAUTION: Please use
this setup procedure
before attempting to use
this brewer. Failure to
follow the instructions can result in
injury or the voiding of the warranty.
CAUTION: DO NOT
connect this brewer to hot
water. The inlet valve is
not rated for hot water.
IMPORTANT: After
setup, run a FULL
brewcycle. Place a tea
container to catch both
hot water from the brewcone and
dilution water from spout on the front
cover.
ISO 9001 REGISTERED
WILBUR CURTIS COMPANY
Montebello, CA 90640
Service Manual – TCTS Sweet Tea
Important Safeguards/Conventions
This appliance is designed for commercial use. Any servicing other than cleaning and maintenance
should be performed by an authorized Wilbur Curtis service center.
• Do NOT immerse the unit in water or any other liquid
• To reduce the risk of fire or electric shock, do NOT open top or front panel. No user serviceable parts
inside. Repair should be done only by authorized service personnel.
• Keep hands and other items away from hot parts of unit during operation.
•
Never clean with scouring powders, bleach or harsh implements.
Conventions
WARNINGS – To help avoid personal injury
Important Notes/Cautions – from the factory
Sanitation Requirements
Your Curtis G3 Tea Brewer is Factory Pre-Set and Ready to Go… Right out of the Carton.
Following are the Factory Settings for your TCT or PTT Iced Tea Brewing System:
• Brew Temperature = 204°F
• Brew Volume = Set to dispensing vessel requirements (2.2 liters)
Generally there will never be a reason to change your G3 programming. However, should you need to make
slight adjustments to meet your brewing needs, programming instructions are provided later in this manual.
System Requirements:
• Water Source 20 – 90 PSI (Minimum Flow Rate of 1 GPM)
• Electrical: See attached schematic for standard model or visit www.wilburcurtis.com for your model.
Equipment to be installed to comply with applicable federal, state, or local plumbing/electrical codes having
jurisdiction.
SETUP STEPS (Refer to Water & Power Hookup illustration on page 6)
The unit should be level (left to right and front to back), located on a solid counter top. Connect a water line from
the water filter to the brewer. NOTE: Some type of water filtration device must be used to maintain a troublefree operation. (In areas with extremely hard water, we suggest that a sedimentary and taste & odor filter be
installed.) This will prolong the life of your brewing system and enhance tea quality.
NSF International requires the following water connection:
1. A quick disconnect or additional coiled tubing (at least 2x the depth of the unit) so that the machine
can be moved for cleaning underneath.
2. This equipment is to be installed with adequate backflow protection to comply with applicable
federal, state and local codes..
3. Water pipe connections and fixtures directly connected to a potable water supply shall be sized,
installed and maintained in accordance with federal, state, and local codes.
1. Plug in power cord.
2. Plumb water line. A 1/4” Flare has been supplied for water line connection. Use tubing sized sufficiently to
provide a minimum of 1.0 GPM.
3. Connect the Bag-in-Box sweetener. Take the clear line with the QCD bag connector and hookup to the
matching connector on the BIB sweetener (see Load Sweetener, page 4).
ener connector, behind the brewer.
4 Turn on the main power switch (bottom toggle switch, behind the brewer). The heating tank will start to fill.
When the water level in the tank rises to the correct volume, the heating element will energize automatically.
There is no danger of element burnout caused by an empty tank.
5. Turn OFF the
6. Setting the brewer to Tea Fast Brew can speed up the set up procedures. Enter the programming mode (see
page 2) and scroll to Tea Fast Brew. Select ON.
7. The heating tank will require 20 to 30 minutes to reach operating temperature (204°F) indicated by READY-
TO-BREW
8. Turn ON the sweeten
product through the clear tubing.
9. Important: Allow the unit to run one full brewcycle, to purge the water lines and valves of air.
Five seconds of dilution water at the begining of each brewcycle is normal operating behavior and is pre-pro-
grammed into the system.
10. If desired, reset Tea Fast Brew to OFF. The
sweetener pump (top switch, behind the brewer).
on the LCD readout.
er pump at the toggle switch, behind the brewer. The pump will prime the sweetener
unit is ready for the next brew.
Insert the other end into the sweet-
1
Page 2
BREWING INSTRUCTIONS
WARNING HOT LIQUID,
Scalding may occur.
Avoid splashing.
1. Brewer should be ON (Confirm at rear toggle switch, then press ON/OFF button) and Ready-to-Brew displayed.
2. Place filter in brew basket.
Pour leaf tea into basket.
3. Slide brew cone into brew
rails. Place tea container
on brew deck.
4. Select a BREW button and
press to start a brewcycle.
Your Curtis ADS System is Factory Pre-Set for Optimum Performance.
After connection to water and power; the rear toggle switch must be on. You will hear a beep sound, indicating power is available to the controller.
The control displays . Press ON/OFF button and the screen will display . After three seconds,
Water will fill the tank (approximately 2-3 minutes depending on water flow rate). When the proper level is reached
It takes approximately 20 minutes to reach setpoint temperature of 204°F.
Control will display when temperature reaches the setpoint (20
4°F). Unit is now ready to brew.
will appear on the screen.
is displayed.
To Go Into Programming
Turn off (dark display) by pressing ON/OFF button (yellow). Press and hold BREW button 4 (green) and then press and release ON/OFF button (yellow).
Continue holding BREW button. Display will read , wait until is displayed Enter the 4-digit access code, the digits 1-4 corre
spond to the buttons (see illustration below).
The default code set at the factory is 1-2-3-4. Then will be displayed.
All programming selections are performed with the three center buttons.
The symbols below the buttons are:
SELECTION or ENTER to save new parameter
Scroll RIGHT
Scroll LEFT
431 2
PROGRAM MENUS
Brew Volume (Factory set to 3.0 Gallons)
Program Menus
Tea Recipes
Selecting Brew by Volume or Brew by Time depends on whether you know your brew time before starting.
From Program Menus press > display will now show the next feature.
Tea Recipe (Factory set to Standard Tea)
Press to Select. Press < or > to toggle between STANDARD TEA, TROPICAL TEA and RECIPE #3 76/308. Set
and exit by pressing .
-
Tea by Volume: Scroll until Brew by Volume is displayed. Press to Select. The display will read Select Brew
Tea By Volume
Button! Once the desired brew button is selected, the display will read Press BREW to Start 0:00 Time. Press the
BREW button and hot water starts dispensing. When the desired volume is reached, press BREW again to stop the
flow. The brew volume has now been set. When
EXIT is displayed, Press to select and exit the programming
mode. Pressing > button will display the subsequent menu features.
Tea by Time. Press to Select. Press < or > to toggle between STANDARD TEA (4 min, 12 sec), TROPICAL TEA
Tea By Time
2
(3 min, 30 sec) and RECIPE #3 76/308 (4 min). Set and exit by pressing . Tea by Time has a range of 0:00 to 9:59
(Increments are minutes and seconds).
Continued on Page 4
Page 3
PROGRAM MENUS CONTINUED
Tea Dilut. Delay
Tea Dilut. Volume
Tea Dilut. Time
Tea Dilution Stir
Tea Pluse Brew
Tea Fast Brew
Temperature
Dilution Delay: Press to Select. Press < or > to toggle between STANDARD TEA (30 sec), TROPICAL TEA (9
min) and RECIPE #3 76/308 (4 min). Range is from 0 seconds, 1 minute to 10 minutes.
Dilution Volume: Press to Select, Display will now show Push START To Begin... Press the BREW button then
water starts running, when desired volume is reached press BREW button again to stop the flow. Now the volume
has been set. Pressing > button will display the subsequent menu features.
Dilution Time: Press to Select. Press < or > to toggle between STANDARD TEA (4 min, 05 sec), TROPICAL
TEA (4 min, 26 sec) and RECIPE #3 76/308 (4 min 55 sec). Dilution Time is from 30 sec to 9 min, 59 sec.
Tea Dilution Stir (Factory set to Standard Tea).
Press to Select, press < or > for a choice of Standard Tea, Tropical Tea or Recipie #3. Dilution Stir applies only
to the Dilution cycle, by pulsing the dilution time 45 seconds on, 5 seconds off.
Tea Pulse Brew (Factory set to OFF).
Press to Select, press < or > to choose ON/OFF or D (manual programming). D will give you a pulsing spray of
1-20 pulses on and off at 5 sec
Tea Fast Brew
(Factory set to OFF).
ond increments, depending on the total time set for brew (see Tea by Time).
Press to Select, press < or > to choose ON or OFF. Selecting ON will start hot water spraying in the brewcone
first and then 1 minute later the dilution water will start to flow.
Temperature (Factory set to 204°F)
Press to Select. Press < or > to move to desired temperature and then to set. Temperature is programmable
from 170ºF to 204ºF in 2-degree increments.
Energy Save Mode
Brew Count Odom
Brew Count Total
Cold Brew Lock
Master Reset
Service Call
Energy Save Mode (Factory set to OFF)
Press to Select, < or > ON, OFF or ON 140ºF , to set. When in ON, unit will automatically shut off 4 hours
from last brew. When feature is OFF, unit does not have the energy saving mode.
In the ON 140ºF position, temperature goes down to 140ºF, if unit has not brewed in 4 hours. This feature will save
energy by maintianing a lower temperature in the tank in periods of non-operation.
Brew Count Odom
Press to display total brew cycles. Press ex or Reset
Brew Count Total
Press to Select, Shows total gallons and total brew cycles on the unit. Not resettable.
Cold Brew Lock . . . (Factory set to 5º )
Press to select, < or > to select desired setting (CBL 5, 15 or OFF), to set.
The Cold Brew Lock feature allows the brewer to brew at three different temperature levels from the actual set point.
The first setting is within 5 degrees of set point, next is within 15 degrees of set point, OFF is within 30 degrees of
set point for the Ready to Brew message, however, it will brew at any temperature.
Master Reset
Press to display Are You Sure?
Then < for Yes, > for No. Brewer factory defaults are then reset.
Service Call (Phone number Factory set to [800] 000-0000)
Press to display number and change number or < to move place and EX to exit when complete. This number will
be displayed during a Heating system SENSOR ERROR or during a WATER ERROR.
Continued on Page 4
3
Page 4
PROGRAM MENUS CONTINUED
Access Code
Banner Name
P-Maintenance
Beeper On/Off
Model Select
Exit
Access Code (Factory set to 1-2-3-4)
Press to display number and change number, (the number can be changed 1 to 4) or < to move place and ex to
exit when complete.
Banner Name (Factory set to CURTIS)
Press to display letters and change letters or < to move place and EX to exit when complete
This feature allows up to 14 letters to be programmed for company name or regional name. Programming all blanks
disables Banner Name. If programmed, Banner Name is displayed every 5 sec. on and off.
P-Maintenance (Factory set to OFF)
Press to Select, Set gallons brewed to indicate P-Maintenance. Press < or > to adjust from Off to 3000 gallons.
Press to exit.
Beeper On/Off (Factory set to ON)
Press to display ON or OFF. Pressing either < or > toggles between on and off. to set. When ON, this feature
allows you to hear a short beep each time a button is pressed.
Model Select
Press to Select. Display TCT/PTT/SW TEA.
Exit
Press to select, exits program mode and returns unit to operation. Pressing > returns you to Brew By Volume.
Tank Temperature Check
Turn on brewer at the control panel ON/OFF button. Press and hold 3 button (see illustration, page 2) for 5 seconds. Water Temperature will be displayed (temperature in heating tank).
SWEETENER CONNECTION PROCEDURE
Bag-In-Box
WARNING DO NOT
refrigerate unused
tea overnight for later
consumption.
1. Pull off the shipping
cap that covers the
spout on the bag.
3. Slide QCD sideways,
over the bag spout.
QCD snaps in place.
TEA TIPS
1. Store tea bags in a dark, cool and dry place away from strong odors and moisture.
Do not refrigerate.
2. Never hold finished brewed tea for more than eight hours at room temperature.
2. Place the QCD next to
the spout.
4. Push QCD plunger into
bag spout until plunger
top is flush with top of
QCD. A “click” will be
heard when it is fully
inserted.
3. Brew only enough tea that you reasonably expect to sell within a few hours.
4
4. Clean and tea brewing, storage and dispensing equipment at least once a day.
Page 5
TEA BREWER
HOT RINSE
WATE
R
QCD DETAIL
MIX CLEANER
IN 1 GAL HO
T
WATE
R
CAP
QCD
TO MIXING
VALV
E
SWEETENER
INLET VALVE
SWEETENER
PUMP
CONTAINER
TO CATCH
USED
SANITIZER
BREWCONE
TEA BREWER
CLEANING
IMPORTANT: Clean out
the screen, within the
brewcone, to maintain
the flow of brewed
tea. Neglecting this screen will
eventually cause the brewcone to
overflow, spilling hot liquid over the
unit.
CAUTION: DO NOT
use undiluted bleach or
chlorine.
CAUTION: Never remove
faucet when container is
full. Drain container first.
SWEET TEA
MIXING SYSTEM
CLEANING &
SANITIZING
DAILY
1. Wipe any spills, dust or debris from the exterior surfaces with a damp cloth. The
outside surfaces of the brewer should be cleaned with stainless steel polish only, to
prevent scratches.
2. Clean the sprayhead and domed area around the sprayhead with a mild detergent
and warm water solution. Scrub well to remove residue. Rinse with and clear water.
Dry with clean cloth.
3. Remove the plastic brewcone and wash with a detergent solution or put through a
dishwasher.
4. Wash the tea container.
Clean container and top cover with a detergent solution.
A.
B. Remove the faucet assembly. Unscrew the handl
and remove. Clean the faucet shank with a gauge glass brush (circular bristle)
by pushing the brush through the shank.
C. Unscrew the bonnet assembly from the faucet. Brush clean the faucet body inlet
and outlet. Clean the faucet cap and silicone seat cup. Dry and assemble parts.
WEEKLY CLEANING & SANITIZING
The brewer is programmed for the sweetener to pour into the tea at the end of the
brewcycle. Setting the brewer to Tea Fast Brew can speed up the cleaning pro
(see page 3 and 4 for programming instructions to turn on Tea Fast Brew).
Use a concentrated cleaning solution to simplify the cleaning procedure. This
procedure requires a one gallon bucket of a cleaning solution of hot water and a
granulated concentrated cleaner (a cleaner like Coffee Dispenser Cleaner Corporation
#12580, Urnex or equivalent) and a one gallon bucket of clean hot water.
1. Make sure brewer is on and water supply is hooked up.
2. Remove the quick disconnect from the tea sweetener bag-in-box product.
3. Pull the cap off of the QCD and place this end of the line into the container
containing the cleaning solution (see illustration below).
e assembly from the faucet
cedure
5
Page 6
TO INCREASE FLOW
TURN COUNTER CLOCKWISE
SHUT-OFF
VALV
E
WATER
FILTER
WATER LINE
FROM FACILITY
15A 120V
OUTLET
SWEETENER
PUMP
BIB
SWEETENER
¼” FLARE
TCT BREWER
WITH SWEETENER
OPTION VIEWED
FROM BEHIND
FUSE
⅜” BARB
4. Place an empty tea container on the brew deck and an empty brewcone into the rails below the sprayhead.
5.
Press the SWEET TEA brew button to run one complete brewcycle.
6. Allow the brewer to sit overnight with the cleaning solution in the sweetener line before flushing cleaning solution.
7. Flush the system by filling a one gallon container with clean hot water (no cleaning solution) and press the
SWEET TEA brew button to run a brewcyle until all the cleaning solution has been flushed from the system.
8. Discard solution that poured into the container.
9. Remove the QCD from the flushing container and replace the cap. Reconnect the QCD to the Bag in the Box
sweetener.
10. If desired, reset Tea Fast Brew to OFF. The unit is ready to resume brewing.
ADJUSTING SWEETENER STRENGTH:
The amount of sweetener is determined by a needle valve, accessed through the front panel. The sweetener line runs
into the brewer through a fitting behind the unit.
1. Open the front panel, attached by 6 screws.
2. Locate the needle valve.
3. Adjust the needle valve. Turning clockwise will decrease the
amount of sweetener. Turning the knob counterclockwise will
increase the flow of sweetener.
4. Replace the front cover. At this time, there is no need to tighten
the screws.
5. Place an empty tea container on the brew deck.
6. Fill the brewcone with the actual tea you’ll be
brewing. Run a brewcycle by pressing the BREW button marked
SWEETENED TEA.
7. When the brewcyle has finished, taste the
tea to determine
how your adjustment has changed the sweetness of the tea. If
needed repeat steps 1 through 3 to make additional adjustments
for more or less sweetener.
8. When the adjustment is correct, replace the front cover.
View of Sweetener Adjustment
Valve Inside Front Cover.
WATER & POWER LAYOUT
6
Page 7
ELECTRICAL
10: TEMP SENSOR
11
: GROUND
CONNECTOR PIN ASSIGNMENTS
2: N/C
1: DILUTION VALVE
3: SWEETENER VALVE
4: INLET VALVE / TANK
5: BREW VALVE
7: TRIAC A2
8: 120VAC HOT
9: TEMP SENSOR
LEGEND
12: WATER LEVEL PROBE
6: TRIAC GATE
16: 120VAC NEUTRAL
15: N/C
14: SAFTEY SWITCH N/C
13: SAFTEY SWITCH N/O
TRIAC PIN ASSIGNMENTS
A2
A1
G
NOTES: UNLESS OTHERWISE SPECIFIED
1. ALL WIRES SHALL BE 18 AWG PVC COATED.
NUMBERS HAVING THE SAME ELECTRICAL RATINGS.
LETTERS AND/OR DIFFERENT DASH NUMBER ON THEIR PART
2. USE THIS DIAGRAM FOR ALL OTHER MODELS WITH ADDED PREFIX
EX.: TCTS10000, CBS10000
ELECTRICAL RATING TABLE 1
(SC)TCTS/T-10 (-200)
PTT3-10 (-200
)
MACHINE
HEATIN
G
ELEMENT
S
(AMPERES)(WATTS)
POWER
TOTA
L
1700W 13.5A
CURRENT
TOTA
L
1600W
120VAC
PTT3-20 (-200)
(SC)TCTS/T-20 (-200)
1450W
120VAC
1500W 12.5A
PHASE:
AMPERAGE:
WIRES:
HERTZ:
WATTAGE:
VOLTAGE:
SEE TABLE
SEE TABLE
50/60
2W+G
1PH
120VAC
LADDER DIAGRAM
TEA W/SWEETENER OPTION
PART NUMBER:
TITLE:
REVISION:
LD-TCT-10
F
TOGGLE SWITCH
HEATING
TA
NK
.47MF 275VAC
C1
A
B
UNIVERSAL CONTROL MODULE
NON-LIT SPST
25A, 125/250VAC
HEATING ELEMENT
(SEE
TABLE 1)
SENSOR
TEMP
.
PROBE
1.0 GPM 10W/120VA
C
40A/600V
TRIA
C
THERMOSTA
T
AUTO RESET
277VAC/40
A
SPS
T
CHASSIS
GROUND
TANK
GROUND
.5 GPM 10W/120VAC
.5 GPM 12W/120VAC
5W / 120VAC
.5 GPM 12W/120VAC
OPTIONAL
OPTIONAL
12
8
9
10
16
11
6
7
4
3
1 2
1
5
2
13
14
15
A1
A2
G
POWER CORD
T°
220°F
(BLK)
(WHT)
(GRN)
BLK/14
WHT/14
BLK/14 BLK/14
BLK/14
WHT/14
H1
BLK
SWEETENER PUM
P
120VAC/0.5A
INLET VALV
E
DILUTION VALV
E
BREW VALVE
SWEETENER VALV
E
WHT
GR
Y
BLU
YEL
RE
D
STP RED
BRN
WHT
WHT
WHT
WHT
BLK
ORG
STP
YEL
STP
YEL
GRN
WHT
BLK
FUSE 5A
FA
ST ACTING
TOGGLE
SWITCH
STST
, 25A
125/250V
C
OPTIONAL
SWEETENER
PUM
P
120VAC/0.5A
WHT
FUSE
5A FAST
ACTING
TOGGLE
SWITCH
STST
, 25A
125/250V
SCHEMATIC
7
Page 8
ILLUSTRATED
PARTS LIST
18
19
2
1
6
7
8
9
10
5
11
3
14
4
12
13
15
20
22
23
24
25
26
21
27
16
17
16A
28
29
32
33
31
30
A
A
8
Page 9
PARTS LIST
Illustrated Parts List - TCTS/T & PTT3
Curtis Iced Tea Brewers
1
WC-37256
2
WC-3647
2A
WC-8532
3
WC-33001-101
4
WC-3201
5
WC-3353
6
WC-58117
7
WC-2977-101
8
WC-37276*
9
WC-39600*
10
WC-2942*
11
WC-2965
12
WC-8556*
13
WC-85013*
14
WC-58017
14A
WC-58021
15
WC- 102*
16
WC-3518
PARTS LIST
SWEET TEA
DETAIL
DESCRIPTIONPART NºITEM
KIT, BREW CONE GOURMET PLASTIC FOR TEA UNITS
STRAINER BT-10 BREWCONE (EXCEPT PARADISE)
STRAINER, TROPICAL BREWCONE
BREWCONE ASSY, TEA W/STRAINER (OPTIONAL)
HANDLE, BREW CONE BLACK
WIRE BASKET, LARGE CAPACITY
COVER, TOP BREWER
FITTING ASSY, SPRAYHEAD W/O-RING
UCM KIT, LABEL & OVERLAY 120V TCTS/T
LABEL, UCM OVERLAY TCT SWEET TEA CURTIS LOGO
SPRAYHEAD, GRAY
SPOUT, BYPASS ASSEMBLY
HEAT SINK ASSY DV
VALVE, SUB ASSEMBLY
COVER, CENTER WRAP TCTS TCTDP-35S
COVER, FRONT CENTER WRAP TCTT/TCTD-35
SWITCH, TOGGLE SPST 25A 125/250VAC RESISTIVE
LEG, GLIDE 3/8”-16 STUD SCREW
* Recommended parts to stock
16A
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
WC-3503
WC-8531
WC-5851
WC-43062
WC-6277
WC-5231*
WC-5502-01*
WC- 904-04*
WC-4394
WC-1438-101*
WC- 521*
WC-5310*
WC-5683
WC-38471
WC-1803
WC-1805*
WC-3707*
WC-37260*
1
WC-37286
2
WC-1501
3
WC-800-101
4
WC-884-101
5
WC-1047
6
WC-43003
7
WC-8653
8
WC-2438
9
WC-53116
DESCRIPTIONPART NºITEM
LEG, 8-32 STD SCREW BUMPER
RAIL, BASE TCTD
COVER, TANK W NOTCHES
GASKET, TANK LID
TANK ASSY, COMPLETE TEA BREWER
COMPOUND SILICONE 5 OZ
PROBE ASSY, W/HEX FITTING, O’RING & NUT
ELEMENT, HEATING 1.6KW 120V W/JAM NUTS
SHOCK GUARD, HEATING ELEMENT
SENSOR, TEMPERATURE TANK
THERMOSTAT, HIGH LIMIT
TUBING, 5/16” ID X 1/8” W SILICONE
LID ASSY, TCO
LABEL, FRONT TCO-308, TCO417, TCO419, TCO421
FAUCET, SPB
SEAT CUP, FAUCET S’
KIT, REPAIR SPB FAUCET
KIT, FAUCET W/ADAPTER COMPLETE
DESCRIPTIONPART NºITEM
KIT, PUMP AND FITTINGS TEA SWE
FUSE, HOLDER ASSY W/5A FUSE
VALVE, INLET 1/8 NPT x 1/8 NPT
VALVE, NEEDLE 1/4” FLARE TO FLARE SS
PUMP, ELECTRIC 120V TEA SWEETENER
CLAMP, WORM GEAR 7/32”-5/8” SS
QCD, LIQUID BOX BAG CONNECTOR
TEE, 3/8 SST
TUBE, CLEAR BEV 3/8 SWEETENER SYS
ETENER
6
6 FEET
2 FEET
1
2
6
7
3
4
8
9
2 FEET
5
9
Page 10
Product Warranty Information
The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal
use. The following limited warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.
Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds
of coffee, whichever comes first. Stainless Steel components are warranted for two (2) years from date of purchase against leaking
or pitting and replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty
period of the equipment in which the component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-
0417. Effective date of this policy is April 1, 2003.
Additional conditions may apply. Go to www.wilburcurtis.com
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for
substitute replacement parts installed on Curtis equipment that have not been purchased from the
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The
warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all
local electrical, mechanical and plumbing codes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating
water flow rate.
5) Adjustments and cleaning:
The resetting of safety thermostats and circuit breakers, programming and temperature
adjustments are the responsibility of the equipment owner. The owner is responsible for proper cleaning and regular
maintenance of this equipment.
6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be
made with the carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not responsible for
variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained accord ing to the manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear:
rings, gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and
whipper propellers.
9) Repairs and/or Replacements
are subject to our decision that the workmanship or parts were faulty and the defects showed
up under normal use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of
the owner. Charges incurred by delays, waiting time, or operating restrictions that hinder the service technician’s ability to
perform service is the responsibility of the owner of the equipment. This includes institutional and correctional facilities.
The Wilbur Curtis Company will allow up to 100 miles, round trip, per in-warranty service call.
to view the full product warranty information.
This shall include, but is not limited to, light bulbs, shear disks, “0”
RETURN MERCHANDISE AUTHORIZATION:
All claims under this warranty must be submitted to the Wilbur Curtis Company
Technical Support Department prior to performing any repair work or return of this equipment to the factory. All returned equipment must be repackaged properly in the original carton. No units will be accepted if they are damaged in transit due to improper
packaging. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA
NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All in-warranty service calls must be performed by an
authorized service agent. Call the Wilbur Curtis Technical Support Department to find an agent near you.
WILBUR CURTIS CO., INC.
6913 Acco St., Montebello, CA 90640-5403 USA
Phone: 800/421-6150 Fax: 323-837-2410
Technical Support Phone: 800/995-0417 (M-F 5:30A - 4:00P PST) E-Mail: techsupport@wilburcurtis.com
Web Site: www.wilburcurtis.com
FOR THE LATEST SPECIFICATION INFORMATION GO TO WWW.WILBURCURTIS.COM
Printed in U.S.A. 11/07 F-3559 Rev D
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