Whirlpool 4GWTW4800YQ3, 4GWTW4800YQ2, 4GWTW4740YQ3, 4GWTW4740YQ2 Owner’s Manual

TOP-LOADING WASHER

USE AND CARE GUIDE

GUIDE D’UTILISATION ET D’ENTRETIEN

DU LAVE-LINGE A CHARGEMENT PAR LE DESSUS

LAVADORA DE CARGA SUPERIOR

MANUAL DE USO Y CUIDADO

Table of Contents

WASHER SAFETY ............................................................................................ 2

WHAT’S NEW UNDER THE LID ......................................................................3

SPECIFICATIONS ............................................................................................ 3

CONTROL PANEL AND FEATURES ...............................................................4

CYCLE GUIDE .................................................................................................. 6

USING YOUR WASHER ................................................................................... 7

WASHER MAINTENANCE .............................................................................10

TROUBLESHOOTING .................................................................................... 12

W10589590C

Table des matières

SECURITE DU LAVE-LINGE .......................................................................... 16

QUOI DE NEUF SOUS LE COUVERCLE ? ................................................... 17

SPECIFICATIONS ........................................................................................... 17

TABLEAU DE COMMANDE ET CARACTERISTIQUES ................................ 18

GUIDE DE PROGRAMMES ........................................................................... 20

UTILISATION DU LAVE-LINGE ..................................................................... 21

ENTRETIEN DU LAVE-LINGE ....................................................................... 24

DEPANNAGE .................................................................................................. 26

Índice

SEGURIDAD DE LA LAVADORA ................................................................... 32

¿QUÉ HAY DE NUEVO DEBAJO DE LA TAPA? ........................................... 33

ESPECIFICACIONES ..................................................................................... 33

PANEL DE CONTROL Y CARACTERÍSTICAS ............................................. 34

GUÍA DE CICLOS ........................................................................................... 36

USO DE SU LAVADORA ................................................................................ 37

MANTENIMIENTO DE LA LAVADORA ......................................................... 40

SOLUCIÓN DE PROBLEMAS ........................................................................ 42

4GWTW4740 4GWTW4800

WASHER SAFETY

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After a cycle is started, water will enter washer then lock. If you need to open the lid to add a garment after this point, you must press START/PAUSE/UNLOCK and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock.

IMPORTANT:

• After the washer basket lls to the selected water level, the lid must be closed before the wash cycle can start. If lling stops with the lid open, close lid and press START button.

• Fabric Softener Added option must be selected “Yes” to ensure fabric softener dispenses at the correct time.

NOTE: Fabric Softener dispenser not available on all models.

Sounds

At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer allows time for

clothes to soak.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

SPECIFICATIONS

These units are sold in multiple regions with different requirements for measuring capacity. Below are a few of the valid forms of measure posted on this product:

Dry Linen Capacity: A weight measure that reects

a maximum load size that can be loaded into the dryer.

SASO Capacity: A capacity measure that represents the capacity at which performance testing was completed.

SASO Water Consumption: Water consumption which the manufacturer declares will be used in a specic cycle.

Dry Linen Capacity

15 kg (33 lb)

SASO Capacity

6,5 kg (14,3 lb)

Inlet Valve Water Pressure Specications

Max inlet water pressure Min inlet water pressure

861,845 Pa 68,948 Pa

SASO Water Consumption

160 litres

CONTROL PANEL AND FEATURES

Model 4GWTW4800

Model 4GWTW4740

Not all features and options are available on all models.

LOAD SIZE

Select the setting most suitable for your load. Small will add a low amount of water for smaller loads and Large or Super (depending on your model) will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing can lead to poor cleaning performance, and may increase wrinkling and tangling.

TEMPERATURE

Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

■ Warm and hot water will be cooler than what your

previous washer provided.

■ Even in a cold and cool water wash, some warm water

may be added to the washer to maintain a minimum temperature.

Appearance may vary.

OPTIONS (on some models)

The following options may be added to most cycles.

EXTRA RINSE

This option can be used to automatically add a second rinse to most cycles.

FABRIC SOFTENER ADDED - YES

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

FABRIC SOFTENER ADDED - with EXTRA RINSE

This option combines both the Fabric Softener and the Extra Rinse options.

WASH CYCLE KNOB

Use the Wash Cycle Knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles.

START/PAUSE/UNLOCK BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

FILL

When the START/Pause/Unlock button is pressed, the washer will ll to the selected water level. If the lid is closed when the machine is done lling, the lid will lock and the machine will begin operation.

If the lid is open when the water stops entering the

machine, the cycle will not begin until the lid has been closed and the START/Pause/Unlock button is pressed. If the cycle has not been started within 10 minutes of the water lling the washer, the washer will pump out the water.

WASH

You will hear the agitator moving the load. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briey (short hum) to move the basket while lling. Fabric softener will be added if the Fabric Softener option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

DONE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for proper spin operation, the lid will lock and the Lid Lock light will turn on. This light indicates that the lid is locked and cannot be opened.

If you need to open the lid, press START/Pause/Unlock. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/Pause/ Unlock again to resume the cycle.

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available on all models.

Items to wash: Cycle: Temperature*: Spin

Speed:

Sturdy fabrics, colorfast items, towels, jeans

Cottons, linens, sheets, and mixed garment loads

Light-weight cotton fabrics

No-iron fabrics, cottons, perm press, linens, synthetics

Lightly-soiled no-iron fabrics and synthetics

Machine-wash silks, lingerie, washable wools

Swimsuits and items requiring rinsing without detergent

Dripping wet or hand-washed items

*All rinses are cold. NOTE: Select “Fabric Softener Added - Yes” if using fabric softener in your chosen cycle (on some models).

Normal Heavy Hot

Normal

Regular

Normal Light Hot

Casual

Regular

Casual Light Hot

Delicate Hot

Rinse &

Spin

Drain &

Spin

Warm

Cool Cold

Hot

Warm

Cool Cold

Warm

Cool Cold

Hot

Warm

Cool Cold

Warm

Cool Cold

Warm

Cool Cold

Cold rinse only High Combines a rinse and high speed spin for loads requiring

N/A High This cycle uses a spin to shorten drying times for heavy

High Use this cycle for heavily soiled or sturdy items. This cycle

uses spray rinses only. Use this cycle for cleaning the interior of the washer. See “Washer Care.”

High Use this cycle for normally soiled cottons and mixed fabric

loads. This cycle uses spray rinses only.

High Use this cycle for lightly soiled mixed loads. This cycle uses

spray rinses only.

Low Use this cycle to wash loads of no-iron fabrics such as sport

shirts, blouses, casual business clothes, permanent press, and blends.

Low Use this cycle to wash lightly-soiled loads of no-iron fabrics

such as sport shirts, blouses, casual business clothes, permanent press, and blends.

Low Use this cycle to wash lightly soiled garments indicating

“Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing.

an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure.

Cycle Details:

USING YOUR WASHER

1. Sort and prepare your laundry

■ Empty pockets. Loose change, buttons, or any small

object can pass under the agitator and become trapped, causing unexpected sounds.

■ Sort items by recommended cycle, water temperature,

and colorfastness.

■ Separate heavily soiled items from lightly soiled.

■ Separate delicate items from sturdy fabrics.

■ Do not dry garments if stains remain after washing,

because heat can set stains into fabric.

■ Treat stains promptly.

■ Close zippers, fasten hooks, tie strings and sashes, and

remove non-washable trim and ornaments.

■ Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

■ When washing water-proof or water-resistant items, load

evenly.

■ Use mesh garment bags to help avoid tangling when

washing delicate or small items.

■ Turn knits inside out to avoid pilling. Separate lint-takers

from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

2. Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

5. Add fabric softener to dispenser

(on some models)

Pour a measured amount of liquid fabric softener into dispenser, always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Dilute liquid fabric softener by lling the dispenser with warm water until liquid reaches the underside of the rim. See max ll line arrows. Then select Fabric Softener Added Yes option or Fabric Softener Added with Extra Rinse option.

IMPORTANT: Fabric Softener Added option must be selected to “Yes” to ensure proper distribution at correct time in cycle.

Adding Liquid Fabric Softener Manually to Wash Load

During the nal rinse, wait until the washer has completed ling, press the START/Pause/Unlock button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric Softener. Close the lid and press the START/Pause/Unlock button again to start the washer.

MAX FILL

Liquid

Chlorine Bleach

Do not overll, dilute, or use more than 250 mL (1 cup.) Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

7. Select LOAD SIZE

Model 4GWTW4800 Model 4GWTW4800

9. Select options (on some models)

Select the load size setting most suitable for your load. Small will add a low amount of water for smaller loads and Super will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select TEMPERATURE

Model 4GWTW4800

Once you select a cycle, select the desired wash temperature by turning the Temperature knob to the appropriate setting based on your load. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics Hot

Some cold water is added to save energy. This may be cooler than your hot water heater setting.

Warm Some cold water will be added, so this may be cooler than what your previous washer provided.

Cool Warm water may be added to assist in soil removal and to help dissolve detergents

Cold This is the temperature from your faucet. If your tap cold water is very cold, warm water may be added to assist in soil removal and help dissolve detergent.

Whites and pastels Durable garments Heavy soils

Bright colors Moderate to light soils

Colors that bleed or fade Light soils

Dark colors that bleed or fade

Light soils

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Fabric Softener Added options.

10. Press START/Pause/Unlock

to begin wash cycle

Press the START/Pause/Unlock button to start the wash cycle. When the cycle has nished, the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments:

If you need to open the lid to add 1 or 2 missed garments: Press START/Pause/Unlock; the lid will unlock once the

washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/Pause/Unlock again to restart the cycle.

If lid is left open for more than 10 minutes the water will pump out automatically.

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odorcausing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with liquid chlorine bleach as described below.

Begin procedure

1. Chlorine Bleach Procedure:

a. Open the washer lid and remove any clothing

or items.

b. Add 236 mL (1 cup) of liquid chlorine bleach

to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid. d. Do not add any detergent or other chemical

to the washer when following this procedure.

e. Select the cycle recommended for cleaning the

inside of the washer.

f. Press the START/PAUSE/UNLOCK button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle

must be interrupted, press START/PAUSE/UNLOCK once or twice (depending on model). After the cycle has stopped, run a RINSE and SPIN cycle to rinse cleaner from washer.

WASHER CARE (cont.)

Cleaning the Dispensers

After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets, disconnect and drain water

inlet hoses.

2. Put 1 L. (1 qt.) of R.V. - type antifreeze in basket and run

washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

REINSTALLING/USING WASHER AGAIN

1. Shut off both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

To reinstall washer after non-use, vacation, winter storage or moving:

1. Refer to “Installation Instructions” to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Normal Heavy cycle to clean

washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

If you experience

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Noises

Clicking or metallic noises

Gurgling or humming

Water Leaks

Check the following for proper installation:

Washer not performing as expected

Washer won’t run or ll, washer stops working or wash light remains on (indicating that the washer was unable to ll appropriately)

Feet may not be in contact with the oor and locked.

Washer may not be level.

Load could be unbalanced.

Objects caught in washer drain system.

Washer may be draining water.

Washer not level.

Fill hoses not attached tightly. Fill hose washers. Drain hose connection.

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended.

Check for proper water supply.

Possible Causes

Solution

Front and rear feet must be in rm contact with oor, and washer must be level to operate properly.

Check oor for sagging. If ooring is uneven, a 19 mm (3/4") piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions. Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Normal Regular cycle and super or Large load for oversized,

non-absorbent items such as comforters or poly-lled jackets. See “Cycle Guide” and “Using Your Washer”.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.

It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as nal amounts of water are removed during the Drain & Spin cycles.

Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.

Tighten ll-hose connection. Check that all four ll hose at washers properly seated. Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub. Do not place tape over drain opening.

Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

Improper loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Both hoses must be attached and have water owing to inlet valve.

Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ow.

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

If you experience

Washer not performing as expected (cont.)

Washer won’t run or ll, washer stops working or wash light remains on (indicating that the washer was unable to ll appropriately) cont.

Washer not draining/ spinning, loads are still wet, or spinning light remains on (indicating that the washer was unable to pump out water within 10 minutes)

Check proper electrical supply.

Normal washer operation. Lid must be closed for washer to run.

Washer not loaded as recommended. Remove several items and rearrange load evenly in basket.

Small items may have been caught in pump or between basket and tub, which can slow draining.

Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles

Washer not loaded as recommended. Tightly packing or unbalanced loads will not allow the washer

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 114 mm (4,5").

Too much detergent causing suds to slow or stop draining and spinning.

Possible Causes

Solution

Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Close lid and press START/Pause/Unlock. Do not add more than 1 or 2 additional items after cycle has

started to avoid tightly packing or unbalancing.

Empty pockets and use garment bags for small items.

with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket.

to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 1,2 m (48") above the oor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent.

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

If you experience

Washer not performing as expected (cont.)

Dry spots on load after cycle

Incorrect or wrong wash or rinse temperatures

Load not rinsed Check for proper water supply.

Sand, pet hair, lint, etc. on load after washing

Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.

Not cleaning or removing stains

High speed spins extract more moisture than traditional top-load washers.

Check for proper water supply. Check to be sure hot and cold inlet hoses are not reversed.

Energy saving controlled wash temperatures.

Using too much detergent. The suds from too much detergent can keep washer from

Washer not loaded as recommended.

Using too low a load size/water level selection.

detergent or bleach residues may require additional rinsing.

Washer not loaded as recommended.

Adding detergent on top of load. Add detergent, oxi products, and color safe bleach to the

Using too low a load size (water level) selection.

Possible causes

The high spin speeds combined with air ow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal.

Both hoses must be attached to both washer and faucet, and have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses. This washer uses cooler wash and rinse water temperatures

than your previous washer. This includes cooler hot and warm washes.

Check to be sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water owing to the

inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose.

operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.

The washer is less efcient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall. The washer will not rinse well if tightly packed. Load with dry

items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started. Choose a load size (water level) that matches the load being

washed. Add an Extra Rinse to the selected cycle. Heavy sand, pet hair, lint, and

Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed. Washer is less efcient at cleaning when load is tightly packed.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Add only 1 or 2 garments after washer has started.

bottom of the basket before adding the load items. Choose a load size (water level) that matches the load being

washed.

Solution

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

If you experience

Washer not performing as expected (cont.)

Not cleaning or removing stains (cont.)

Incorrect dispenser operation

Fabric damage

Odors

Lid locked light is ashing

Using too much detergent.

Not using correct cycle for fabric type.

Not using dispensers.

Not washing like colors together.

Clogged dispenser.

Sharp items were in pockets during wash cycle.

Strings and straps could have tangled.

Items may have been damaged before washing.

Fabric damage can occur if load is tightly packed.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

Monthly maintenance not done as recommended.

Using too much detergent.

The lid is not closed. A cycle was stopped or paused using

the START/Pause/Unlock button.

Possible Causes

Solution

The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level.

Use a higher soil level cycle option and warmer wash temperature to improve cleaning.

Use Normal Heavy cycle for tough cleaning. Use dispensers to avoid chlorine bleach and fabric softener

staining. Load dispensers before starting a cycle. Select Fabric Softener

Added Yes when using fabric softener. Do not add products directly to load.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Tie all strings and straps before starting wash load. Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer is started.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

Always read and follow garment manufacturer’s care label instructions.

See “Cleaning Your Washer” in Washer Maintenance. Unload washer as soon as cycle is complete. Be sure to measure correctly. Always follow the manufacturer’s

directions. See “Cleaning your Washer” section.

Close the lid. The washer will not start with the lid open. The washer may still be spinning. The lid will not unlock until the

basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

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