Western Digital RAx300T User Manual
Models DAx300, RAx300 and RAx300T
Note: This guide is applicable to all WD Arkeia Backup Appliances that
ship with V10.1 software.
WD Arkeia Physical Appliance: Installation & Configuration Guide
Thank you for choosing the WD Arkeia Physical Appliance as your data protection solution. Before
installing and configuring your WD Arkeia Physical Appliance, please note the following.
Package contents include:
1. WD Arkeia Physical Appliance
2. Power Cables and Adapters (for DAx300 appliances)
3. Installation & Configuration Guide
4. Safety, Warranty and Regulatory (SWR) Document
If there is evidence of damage to the case or components, please retain all packaging materials and
inform your supplier immediately. By opening and installing this product you agree to the Warranty
terms in the included SWR document.
Documentation Translations and Updates
For latest updates and document translations, please visit:
www.wd.com/wdarkeia/install
Pour les dernières mises à jour et des traductions de documents, s'il vous plaît visitez:
www.wd.com/wdarkeia/install
Für die neuesten Updates und Übersetzung von Dokumenten, besuchen Sie bitte:
www.wd.com/wdarkeia/install
Per gli ultimi aggiornamenti e le traduzioni di documenti, si prega di visitare:
www.wd.com/wdarkeia/install
Para obtener las últimas actualizaciones y traducciones de documentos, por favor visite:
www.wd.com/wdarkeia/install
最新の更新プログラムとドキュメント翻訳については、をご覧ください：
www.wd.com/wdarkeia/install
对于最新的更新和文件翻译，请访问：
www.wd.com/wdarkeia/install
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is
assumed by WD for its use nor for any infringement of patents or other rights of third parties which
may result from its use. No license is granted by implication or otherwise under any patent or patent
rights of WD. WD reserves the right to change specifications at any time without notice.
Western Digital, WD, and the WD logo are registered trademarks of Western Digital Technologies,
Inc. in the U.S. and other countries: and WD Arkeia is a trademark of Western Digital Technologies,
Inc. Other marks may be mentioned herein that belong to other companies.
© 2013 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.
Arkeia Physical Appliance Installation and Configuration Guide i
ii WD Arkeia Physical Appliance Installation and Configuration Guide
TABLE OF CONTENTS
1. DOCUMENTATION AND SUPPORT ............................................................. 1
1.1. WD ARKEIA DOCUMENTATION ...................................................... 1
1.2. WD ARKEIA KNOWLEDGE BASE ................................................... 1
1.3. CONTACTING WD ARKEIA TECHNICAL SUPPORT ........................... 1
1.5. WD ARKEIA USER FORUM ............................................................ 1
2. INSTALLING THE APPLIANCE .................................................................... 2
2.1. SELECT A SITE ............................................................................. 2
2.2. CLEARANCE ................................................................................. 2
2.3. ENVIRONMENT ............................................................................. 2
2.4. CONNECT TO POWER ................................................................... 2
3. CONNECTING THE APPLIANCE TO THE NETWORK ................................ 3
3.1. BACK PANEL CONNECTIONS ......................................................... 3
3.2. NETWORK CONNECTION OVERVIEW .............................................. 3
3.3. SETTING A TEMPORARY IP ADDRESS ............................................ 3
3.3.1. Use the Cross-Over or straight thru Cable ....................................... 4
3.3.2. Define a Temporary Network Route ................................................. 4
3.3.3. Use a DHCP Server ......................................................................... 4
3.3.3.1. Use a VGA-compatible Monitor to view the IP Address ........................ 4
3.3.3.2. Assign a Known IP Address to the Appliance’s MAC Address.............. 5
3.3.3.3. Use the LCD Panel on the Front of the Desktop Appliance .................. 5
3.4. APPLIANCE WEB USER INTERFACE ............................................... 5
3.4.1 Setup Wizard ...................................................................................... 6
3.4.1.1 Step 1: Language .................................................................................... 6
3.4.1.2 Step 2: End User License Agreement ..................................................... 6
3.4.1.3 Step 3: User and system account ........................................................... 6
3.4.1.4 Step 4: Network ...................................................................................... 7
3.4.1.5 Step 5: email (smtp) server ..................................................................... 8
3.4.1.6 Step 6: Date and Time ................................ ............................................ 9
3.4.1.7 Step 7: Configuration summary............................................................... 9
3.4.2. Web User Interface ........................................................................ 10
4. BACKUPS AND RESTORES ....................................................................... 11
4.1. BACKUP STRATEGIES ................................................................. 11
4.1.1. Backup Vocabulary ........................................................................ 11
4.1.2. How is a Backup Job Created? ...................................................... 12
4.2. GETTING READY TO BACKUP YOUR DATA ................................... 12
4.2.1. Login to the Appliance .................................................................... 12
4.2.2. Adding Users .................................................................................. 13
4.2.3. Adding Clients ................................................................................ 13
4.3. RUN AN IMMEDIATE BACKUP ....................................................... 17
4.4. SCHEDULE A BACKUP ................................................................ 18
4.4.1. Backup Levels ................................................................................ 18
Arkeia Physical Appliance Installation and Configuration Guide iii
4.4.2. Create a New Backup Schedule .................................................... 18
4.5. RESTORE DATA ......................................................................... 19
5. ADVANCED CONFIGURATION AND SYSTEM MAINTENANCE .............. 21
5.1. APPLIANCE PARAMETERS ........................................................... 21
5.2. DEFINE A HOSTS FILE ................................................................. 21
5.3. CONFIGURE LINK AGGREGATION ................................................. 22
5.4. CONFIGURE RAID ALERTS ......................................................... 23
5.5. RESTART THE APPLIANCE........................................................... 23
5.6. UPDATING THE APPLIANCE FIRMWARE VERSION ........................... 24
5.7. FACTORY RESETS ...................................................................... 24
5.8. DRIVE DOOR AND LOCK.............................................................. 25
6. OPTIONAL NETWORK HARDWARE ...................................................... 26
6.1 DUAL 10 GB ETHERNET CARD ..................................................... 26
6.2 SINGLE 8 GB FIBRE CHANNEL CARD ............................................ 26
7. TECHNICAL SUPPORT ............................................................................... 27
7.1. TECHNICAL SUPPORT TICKET SYSTEM ......................................... 27
7.2. CONTACTING TECHNICAL SUPPORT ............................................. 27
iv WD Arkeia Physical Appliance Installation and Configuration Guide
1. DOCUMENTATION AND SUPPORT
1.1. WD Arkeia Documentation
WD prepares, and regularly updates, our on-line wiki-based documentation
found at www.wd.com/wdarkeia/doc. This site provides an administrator’s guide
along with short video tutorials. This documentation is relevant to all deployment
modes of WD Arkeia: Appliances, Virtual Appliance and Software.
For issues specific to the WD Arkeia appliances, more detailed documentation
is found at www.wd.com/wdarkeia/appliances-doc.
1.2. WD Arkeia Knowledge Base
WD’s Knowledge Base (www.wd.com/wdarkeia/kbase) contains common
solutions such as client connection or configuration option. Search the
Knowledge Base for content provided by both WD support engineers and savvy
customers. Over 70% of all technical support inquiries can be resolved with
information already published to the Arkeia Knowledge Base.
1.3. Contacting WD Arkeia Technical Support
If the documentation and the knowledge base don’t answer your question,
please use our Technical Support Ticket System. If you already have
a username/password, log in at www.wd.com/wdarkeia/support.
If you have not already received or have misplaced your credentials, you may
log a case at www.wd.com/wdarkeia/logcase. We'll respond and provide the
credentials that you will need to access the Ticket System to learn the
responses from our technical support engineers. The Technical Support
Ticket System is only available to customers with active support contracts and
to evaluators during their evaluation period. Evaluators must contact Sales to
gain initial access to Ticket System.
The first steps in any support case are for us to learn the details of your
environment and of the issues you’ve encountered. Typically, this requires
information (e.g. listings of systems files) that is more easily communicated
using the Technical Support Ticket System than using a telephone.
1.5. WD Arkeia User Forum
WD Arkeia user forum is a place where you and other users can talk to one
another about the products and services. You can ask questions, post
information, opinions, and tips, and swap ideas with other users on WD Arkeia
user forum found at http://community.wd.com/t5/Arkeia-Products/ct-p/arkeia_cat.
WD Arkeia Physical Appliance Installation and Configuration Guide 1
2. INSTALLING THE APPLIANCE
This section explains how to attach a WD Arkeia Physical Appliance to a network.
The individual responsible for this task, usually the System Administrator, must
have access permissions which allows him or her to add a computer to the network.
2.1. Select a Site
The installation site will depend on the form factor of the appliance. The
RA4300, RA4300T, RA5300 and RA6300 Series models are all rack-mounted.
In general, this equipment should be deployed in restricted access (non-public)
location only. The DA1300 and DA2300 are ultra-compact desktop appliances,
which can be easily deployed on an office desk or areas where the space might
be limited. The WD Arkeia DA2300 desktop appliance also features a front door
lock that prevents accidental removal or unauthorized access to the drives
inside your appliance.
2.2. Clearance
Access to power and network cables at the back of the WD Arkeia Physical Appliance
will be needed. The front panel should be easily visible and a clearance of 12in
(30cm) is needed to remove the hard disk drives. Models with built-in tape drives will
need clearance to insert and remove the tape cartridges.
2.3. Environment
The WD Arkeia Physical Appliance should be installed in an environment
suitable for computers:
Dust free
No excessive vibration
Isolated from strong electromagnetic fields generated by electric and
electronic devices
Well-ventilated. Maximum ambient temperature should never exceed
35C (95F).
2.4. Connect to Power
Connect the supplied power cable to the power outlet and the other end to the
IEC C13 socket at the back of the WD Arkeia Physical Appliance, and then
press the power button on the front panel.
Beginning with the 110, 210, 310 and 510 Series, all WD Arkeia Physical
Appliances have auto-sensing power supply units (PSUs) and support both
110v and 220v.
2 WD Arkeia Physical Appliance Installation and Configuration Guide
3. CONNECTING THE APPLIANCE TO THE NETWORK
3.1. Back Panel Connections
For models with two RJ-45 plugs (used by Ethernet cables), use the plug that is
not covered, whether in foil, paper, or plastic. If neither plug is covered, use the
plug labeled “LAN 1”. For photographs of the back panel of each appliance
model, visit www.wd.com/wdarkeia/appliance-backpanels.
3.2. Network Connection Overview
The WD Arkeia Physical Appliance needs to be connected to the network to
allow configuration. The following attributes may be configured:
IP address configuration
o IP (v4) address, if static configuration is used
o Subnet mask
o Gateway
Machine name
DNS (optional, if obtained from the DHCP server)
List of hosts
SMTP server IP address or name and port
SMTP authentication username and password, if required
The first step is to set the IP address.
3.3. Setting a Temporary IP Address
CAUTION: WD strongly recommends that you assign a static IP
address to all Appliances and Backup Servers. Using DHCP
Servers to assign IP permanent addresses to Appliances or
Backup Servers can cause unexpected problems.
The IP address on the WD Arkeia Physical Appliance can be set in three ways.
Review these three options and choose one to establish connectivity to the
appliance. While this initial configuration can set an IP address via DHCP, the
WD Arkeia appliance should be configured with a static IP address for ongoing
operations.
The three options are:
Use the cross-over or straight thru cable
Define a temporary network route
Use DHCP
WD Arkeia Physical Appliance Installation and Configuration Guide 3
Choose the alternative that seems simplest—that is consistent with your own
experience and knowledge of your network. This section will define each option
in detail.
3.3.1. Use the Cross-Over or straight thru Cable
Connect an Ethernet cable directly to a separate PC via the Ethernet port on the
back of the WD Arkeia Physical Appliance and press the power button on the
front panel.
Point a Web browser on the PC to the default IP address of the appliance:
10.10.10.10.
Continue configuring the appliance in section 3.4.
3.3.2. Define a Temporary Network Route
Many routers allow administrators to set a temporary “network route.” This
directive or rule would be set temporarily in the router to redirect some local
address (e.g. X.X.X.X) to 10.10.10.10.
Once the route is defined, you can point a Web browser to X.X.X.X to gain
access to the appliance. Continue configuring the appliance in section 3.4.
3.3.3. Use a DHCP Server
Remember, you should use your Dynamic Host Control Protocol (DHCP) server
only to initially connect the appliance to the network during setup. Static IP
addresses should be assigned in the setup process and used in any production
environment. Note that the DHCP is set to “on” by default. For both scenarios
below, be sure to connect your appliance via Cat-5/RJ-45 cable/connector to
a network with an active DHCP server.
3.3.3.1. Use a VGA-compatible Monitor to view the IP Address
One elegant solution is to attach a monitor to the VGA connector on the back
panel of the appliance. Reboot the appliance by pressing the power button on
the front panel. The WD Arkeia Physical Appliance will wait for one minute to
receive a DHCP response.
If the DHCP server responds, the obtained IP address will be displayed on the
monitor. (If no DHCP response is received, the appliance will retain the default
IP address of 10.10.10.10.)
Point a Web browser to the IP address displayed to gain access to the
appliance. Continue configuring the appliance in section 3.4.
4 WD Arkeia Physical Appliance Installation and Configuration Guide
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