Western Digital R620 User Manual

Models R120, R120T, R220, R220T, R320, R620

Arkeia Physical Appliance: Installation & Configuration Guide

Arkeia Software (US & APAC)
1808 Aston Avenue
Carlsbad, CA 92008
USA
Telephone: [phone]
Fax : [phone]

Arkeia Software (EMEA)
29-31, rue Delizy
93692 Pantin Cedex
France
Telephone: [phone]
Fax : [phone]

Revision: July 21, 2011

Thank you for choosing the Arkeia Physical Appliance as your data protection solution. This manual
will show you how to install and configure your Arkeia Physical Appliance. This guide is also found
on our Web site at http://www.arkeia.com/r/apainstalldoc Before installing and configuring your
Arkeia Physical Appliance, please note the following.

Package contents include:

1. Arkeia Physical Appliance

2. Power cable

3. RJ45 crossover Ethernet cable

If there is evidence of damage to the case or components, please retain all packaging materials and
inform your supplier immediately. By opening and installing this product you agree to the Software
License Agreement and Warranty listed in this Guide.

Information furnished by WD is believed to be accurate and reliable; however, no
responsibility is assumed by WD for its use nor for any infringement of patents or other
rights of third parties which may result from its use. No license is granted by implication
or otherwise under any patent or patent rights of WD. WD reserves the right to change
specifications at any time without notice.

Western Digital, WD, and the WD logo are registered trademarks of Western Digital
Technologies, Inc. in the U.S. and other countries: and Arkeia is a trademark of Western
Digital Technologies, Inc. Other marks may be mentioned herein that belong to other
companies.

© 2013 Western Digital Technologies, Inc. All rights reserved.

Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.

ii Arkeia Physical Appliance Installation and Configuration Guide

IMPORTANT SAFETY INSTRUCTIONS

This device is designed and manufactured to assure personal safety. Improper
use can result in electric shock or fire hazard. The safeguards incorporated into
this unit will protect you if you observe the following procedures for installation,
use, and servicing.

 Follow all warnings and instructions marked on the product.
 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

 Do not use this product near any liquids.
 Do not place this product on an unstable surface. The product may fall,

causing serious damage to the product.

 Do not drop the product.
 Do not block the slots and openings on the back or bottom side of the

chassis; to ensure proper ventilation and reliable operation of the
product and to protect it from overheating, these openings must not be
blocked or covered. Making sure the server is standing upright also
helps prevent overheating.

 Operate this product only from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult
your dealer or local power company.

 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does
not exceed the extension cord ampere rating. Also, make sure that the
total rating of all products plugged into the wall outlet does not exceed
the fuse rating.

 Never push objects of any kind into this product through the chassis

slots as they may touch dangerous voltage points or short out parts that
could result in a fire or electric shock.

 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are
covered by the operating instructions since improper adjustment
may result in damage and require extensive work by a qualified
technician to return the product to normal condition.

Arkeia Physical Appliance Installation and Configuration Guide iii

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD

Customer Support at http://support.wdc.com.

CAUTION: Danger of explosion if the battery is incorrectly
replaced. Replace only with the same or equivalent type
recommended by the equipment manufacturer. Dispose of used
batteries according to manufacturer’s instructions.

This equipment is to be deployed in restricted access location only.

Rack Mount Instructions - The following or similar rack-mount instructions are
included with the installation instructions:

- Elevated Operating Ambient - If installed in a closed or multi-unit

rack assembly, the operating ambient temperature of the rack
environment may be greater than room ambient. Therefore,
consideration should be given to installing the equipment in an
environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.

- Reduced Air Flow - Installation of the equipment in a rack should be

such that the amount of air flow required for safe operation of the
equipment is not compromised.

- Mechanical Loading - Mounting of the equipment in the rack should

be such that a hazardous condition is not achieved due to uneven
mechanical loading.

- Circuit Overloading - Consideration should be given to the

connection of the equipment to the supply circuit and the effect that
overloading of the circuits might have on overcurrent protection and
supply wiring. Appropriate consideration of equipment nameplate
ratings should be used when addressing this concern.

- Reliable Earthing - Reliable earthing of rack-mounted equipment

should be maintained. Particular attention should be given to supply
connections other than direct connections to the branch circuit (e.g.
use of power strips).

iv Arkeia Physical Appliance Installation and Configuration Guide

TABLE OF CONTENTS

IMPORTANT SAFETY INSTRUCTIONS ........................................................... III

1. INSTALLING THE APPLIANCE .................................................................... 1

1.1. SELECT A SITE ............................................................................. 1

1.2. CLEARANCE ................................................................................. 1

1.3. ENVIRONMENT ............................................................................. 1

1.4. CONNECT TO POWER ................................................................... 1

2. CONNECTING THE APPLIANCE TO THE NETWORK ................................ 2

2.1. BACK PANEL CONNECTIONS ......................................................... 2

2.2. NETWORK CONNECTION OVERVIEW .............................................. 2

2.3. SETTING A TEMPORARY IP ADDRESS ............................................ 2

2.3.1. Use the Cross-Over Cable ............................................................... 3

2.3.2. Define a Temporary Network Route ................................................. 3

2.3.3. Use a DHCP Server ......................................................................... 3

2.3.3.1. Use a VGA-compatible Monitor to Learn the IP Address ...................... 3

2.3.3.2. Assign a Known IP Address to the Appliance’s MAC Address.............. 4

2.4. APPLIANCE DEFAULT PASSWORDS ............................................... 4

2.5. APPLIANCE WEB USER INTERFACE ............................................... 4

2.6. SET A HOSTNAME AND A STATIC IP ADDRESS ............................... 5

3. CONFIGURING THE APPLIANCE ................................................................ 7

3.1. SET DNS ADDRESSES .................................................................. 7

3.2. DEFINE A HOSTS FILE ................................................................... 7

3.3. SET SMTP, SSH ......................................................................... 8

3.4. CONFIGURE RAID ALERTS ........................................................... 8

3.5. SET DATE AND TIME ..................................................................... 9

3.6. REBOOT THE APPLIANCE .............................................................. 9

4. BACKUPS AND RESTORES ....................................................................... 10

4.1. BACKUP STRATEGIES ................................................................. 10

4.2. GETTING READY TO BACKUP YOUR DATA ................................... 11

4.2.1. Login to the Appliance .................................................................... 11

4.2.2. Adding Users .................................................................................. 13

4.2.3. Adding Clients ................................................................................ 13

4.3. RUN AN IMMEDIATE BACKUP ....................................................... 16

4.4. SCHEDULE A BACKUP ................................................................ 17

4.5. RESTORE DATA ......................................................................... 19

5. SYSTEM MAINTENANCE ............................................................................ 21

5.1. UPGRADING THE FIRMWARE ....................................................... 21

5.2. FACTORY RESETS ................................ ...................................... 21

6. TECHNICAL ASSISTANCE .......................................................................... 23

Arkeia Physical Appliance Installation and Configuration Guide v

6.1. ARKEIA DOCUMENTATION ........................................................... 23

6.2. ARKEIA KNOWLEDGE BASE ................................ ........................ 23

6.3. TECHNICAL SUPPORT TICKET SYSTEM ......................................... 23

6.4. CONTACTING SUPPORT ............................................................... 23

7. SOFTWARE LICENSE AGREEMENT .......................................................... 24

8. REGULATORY COMPLIANCE ..................................................................... 29

8.1. FCC CLASS A INFORMATION ....................................................... 29

8.2. ICES/NMB-003 COMPLIANCE ..................................................... 29

8.3. SAFETY COMPLIANCE ................................................................. 29

8.4. CE COMPLIANCE FOR EUROPE .................................................... 29

vi Arkeia Physical Appliance Installation and Configuration Guide

1. INSTALLING THE APPLIANCE

This section explains how to attach an Arkeia Physical Appliance to a network.
The individual responsible for this task, usually the System Administrator, must
have access permissions which allows him or her to add a computer to the
network.

1.1. Select a Site

The installation site will depend upon the requested form factor. The Arkeia
Physical Appliance 100 Series models are either tabletop or rack-mounted
machines. The Arkeia Physical Appliance 200, 300 and 500 Series models are
rack-mounted.

1.2. Clearance

Access to power and network cables at the back of the Arkeia Physical
Appliance will be needed. The front panel should be easily visible and a
clearance of 12in (30cm) is needed to remove the hard disk drives. Models with
built-in tape drives will need clearance to insert and remove the tape cartridges.

1.3. Environment

The Arkeia Physical Appliance should be installed in an environment suitable for
computers:

 Dust free
 No excessive vibration
 Isolated from strong electromagnetic fields generated by electric and

electronic devices

 Well-ventilated

1.4. Connect to Power

Connect the supplied power cable to the power outlet and the other end to the
IEC C13 socket at the back of the Arkeia Physical Appliance, and then press
the power button on the front panel.

Beginning with the 110, 210, 310 and 510 Series, all Arkeia Physical
Apopliances have auto-sensing power supply units (PSUs) and support both
110v and 220v.

Arkeia Physical Appliance Installation and Configuration Guide 1

2. CONNECTING THE APPLIANCE TO THE

NETWORK

2.1. Back Panel Connections

For models with two RJ-45 plugs (used by Ethernet cables), use the plug that is
not covered, whether in foil, paper, or plastic. If neither plug is covered, use the
plug labeled “LAN 1”. For photographs of the back panel of each appliance
model, visit http://www.arkeia.com/r/backpanels.

2.2. Network Connection Overview

The Arkeia Physical Appliance needs to be connected to the network to allow
configuration. The following attributes may be configured:

 IP address configuration

o IP (v4) address, if static configuration is used
o Subnet mask
o Broadcast address
o Gateway

 Machine name (optional, if set in and obtained from the DHCP server)
 DNS (optional, if obtained from the DHCP server)
 List of hosts
 SMTP server IP address or name and port
 SMTP authentication username and password, if required

The first step is to set the IP address.

2.3. Setting a Temporary IP Address

CAUTION: Arkeia strongly recommends that you assign a static
IP address to all Appliances and Backup Servers. Using DHCP
Servers to assign IP permanent addresses to Appliances or
Backup Servers can cause unexpected problems.

The IP address on the Arkeia Physical Appliance can be set in three ways.
Review these three options and choose one to establish connectivity to the
appliance. While this initial configuration can set an IP address via DHCP, the
Arkeia appliance should be configured with a static IP address for ongoing
operations.

The three options are:

 Use the cross-over cable
 Define a temporary network route

2 Arkeia Physical Appliance Installation and Configuration Guide

 Use DHCP

Choose the alternative that seems simplest—that is consistent with your own
experience and knowledge of your network. This section will define each option
in detail.

2.3.1. Use the Cross-Over Cable

Connect the included cross-over Ethernet cable directly to a separate PC via
the Ethernet port on the back of the Arkeia Physical Appliance and press the
power button on the front panel.

Point a Web browser on the PC to the default IP address of the appliance:

10.10.10.10.

Continue configuring the appliance in section 2.4.

2.3.2. Define a Temporary Network Route

Many routers allow administrators to set a temporary “network route.” This

directive or rule would be set temporarily in the router to redirect some local
address (e.g. X.X.X.X) to 10.10.10.10.

Once the route is defined, you can point a Web browser to X.X.X.X to gain
access to the appliance. Continue configuring the appliance in section 2.4.

2.3.3. Use a DHCP Server

Remember, you should use your Dynamic Host Control Protocol (DHCP) server
only to initially connect the appliance to the network during setup. Static IP
addresses should be assigned in the setup process and used in any production
environment. Note that the DHCP is set to “on” by default. For both scenarios
below, be sure to connect your appliance via Cat-5/RJ-45 cable/connector to a
network with an active DHCP server.

2.3.3.1. Use a VGA-compatible Monitor to Learn the IP Address

One elegant solution is to attach a monitor to the VGA connector on the back
panel of the appliance. Reboot the appliance by pressing the power button on
the front panel. The Arkeia Physical Appliance will wait for one minute to receive
a DHCP response.

If the DHCP server responds, the obtained IP address will be displayed on the
monitor. (If no DHCP response is received, the appliance will retain the default
IP address of 10.10.10.10.)

Point a Web browser to IP address displayed to gain access to the appliance.
Continue configuring the appliance in section 2.4.

Arkeia Physical Appliance Installation and Configuration Guide 3

2.3.3.2. Assign a Known IP Address to the Appliance’s MAC Address

Most routers with embedded DHCP servers will allow administrators to assign
an IP address (in the range of assignable addresses) to a device with a specific
MAC address. The process follows:

1. Find the appliance’s MAC address on the back panel. It is of the form
Y:Y:Y:Y:Y.

2. Define a rule in the router to assign IP address X.X.X.X to the device
with MAC address Y:Y:Y:Y:Y.

3. Reboot the appliance by pressing the power button on the front panel.
The Arkeia Physical Appliance will wait for one minute to receive a
DHCP response.

4. Point a Web browser to X.X.X.X to gain access to the appliance.

Continue configuring the appliance in the following section (2.4).

2.4. Appliance Default Passwords

Before you assign a static IP address to the appliance, you need to review how
to use the Web User Interface of the appliance.

The Arkeia Physical Appliance is configured in two parts; Arkeia Network
Backup Software and Appliance System. Each section has a separate
superuser and password.

Web Interface Login: (for the Arkeia Network Backup software)

username = root
password = <blank>

Appliance System Login: (for the Linux operating system)

username = root
password = arkeia

2.5. Appliance Web User Interface

In a graphical Web browser enter the IP address of your Arkeia Physical
Appliance determined in step 2.3 above. The appliance listens to port 80, the
default HTTP (Web) port.

Log into the appliance

1. Enter “root” in the User Name field.

2. Do not enter a value in the “Password” field for the initial login.

3. Click on “Login”.

On-line product resources are listed on the first screen.

4 Arkeia Physical Appliance Installation and Configuration Guide

Click on “Help” in the actions panel at the right for further information about
using the Arkeia Physical Appliance.

2.6. Set a Hostname and a Static IP Address

CAUTION: Arkeia strongly recommends that you assign a static
IP address to all Appliances and Backup Servers. Using DHCP
Servers to assign IP addresses to Appliances or Backup
Servers can cause unexpected grief.

Navigate to Configure  Appliance  Network

1. Enter the Appliance Password (default = arkeia)

2. Click “Validate”

Next, assign a hostname to the Arkeia Appliance

Arkeia Physical Appliance Installation and Configuration Guide 5