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MYPASSPORT NEW 4TB
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WESTERN DIGITAL MYPASSPORT NEW 2TB, MYPASSPORT NEW 4TB, MY PASSPORT NEW 4TB MAC, MY PASSPORT NEW 5TB MAC, MY PASSPORT NEW 2TB MAC Instruction Manual [fr]

Download
My Passport™ for Mac
Portable Hard Drive
User Manual

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics: ▪ Downloads — Download software and updates for your WD product
http://register.wdc.com
▪ Warranty & RMA Services — Get warranty, product replacement (RMA), RMA status, and data recovery
information ▪ Knowledge Base — Search by keyword, phrase, or answer ID ▪ Installation — Get online installation help for your WD product or software ▪ WD Community — Share your thoughts and connect with other WD users at http://community.wdc.com

Table of Contents

_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive....................................................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................2
Physical Description.........................................................................................................3
USB 3.0 Interface.................................................................................................................3
Power/Activity LED.............................................................................................................3
Registering Your Drive.....................................................................................................3
Handling Precautions.......................................................................................................4
_________
2 Connecting the Drive and Getting Started.................................................5
Connecting the Drive...................................................................................................... 5
Getting Started with the WD Software......................................................................... 6
_________
3 Locking and Unlocking the Drive............................................................... 12
Password Protecting the Drive..................................................................................... 12
Unlocking the Drive........................................................................................................13
With the WD Security or WD Drive Utilities Software...................................................13
With the WD Drive Unlock Utility.................................................................................... 14
Changing Your Password.............................................................................................. 16
Turning Off the Drive Lock Feature...............................................................................17
_________
4 Managing and Customizing the Drive........................................................18
Checking Drive Health...................................................................................................18
Erasing the Drive............................................................................................................ 19
Using the Drive Erase Function........................................................................................ 19
Using Five Invalid Passwords........................................................................................... 20
Registering the Drive.................................................................................................... 20
Restoring the WD Software..........................................................................................21
Turning Off the LED........................................................................................................21
Safely Disconnecting the Drive ....................................................................................21
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_________
5 Managing and Customizing the Software................................................. 22
Checking for Software Updates................................................................................... 22
Uninstalling the WD Software.......................................................................................22
_________
6 Reformatting the Drive................................................................................23
Reformatting the Drive..................................................................................................23
Restoring the WD Software..........................................................................................23
_________
7 Troubleshooting...........................................................................................24
Installing, Partitioning, and Formatting the Drive.......................................................24
Frequently Asked Questions.........................................................................................24
_________
8 Compliance and Warranty Information.....................................................26
Regulatory Compliance.................................................................................................26
FCC Class B Information................................................................................................... 26
ICES-003/NMB-003 Statement....................................................................................... 26
Safety Compliance............................................................................................................ 26
CE Compliance For Europe...............................................................................................27
KC Notice (Republic of Korea only).................................................................................27
Environmental Compliance (China)..............................................................................27
Warranty Information.....................................................................................................27
Obtaining Service..............................................................................................................27
Limited Warranty.............................................................................................................. 28
GNU General Public License (“GPL”)............................................................................28
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1

About Your WD Drive

Welcome to your My Passport for Mac™ portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and password protection to help protect your unauthorized use.
This introductory chapter includes the following topics:
Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description
files from
About Your WD Drive
Registering Your Drive Handling Precautions

Features

With a compact design, high capacity, and your choice of local or cloud backup, My Passport for Mac digital life.
Password Protection with Hardware Encryption — The My Passport for Mac drive’s
built-in 256-bit AES Hardware Encryption with WD Security™ software helps keep your content private and safe. Just activate password protection and set your own personalized password.
Password Protection — The WD Security
and safe. Just activate password protection and set your own personalized password.
Reimagined Design — The bold, vibrant design of the My Passport for Mac drive is
sure to stop you in your tracks. It is portable storage reimagined and gives you the opportunity to express yourself! Available in a wide range of beautiful colors, you can pick what complements your own personal style.
fits perfectly into the busy life of anyone with an on-the-go
™
software helps keep your content private
Easy to Use — My Passport for Mac portable storage is ready to use out of the box
so you can start transferring It comes with all the software you need to help protect all your data, including WD Security and WD Drive Utilities software.
Important:
My Passport for Mac User Manual
For the latest WD product information and news, visit our website at http://www.wdc.com. For the latest software, firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
files, saving your memories and backing up right away.
1

Kit Contents

As shown in figure 1, your My Passport for Mac drive kit includes the following:
Figure 1: My Passport for Mac Portable Hard Drive Kit Components
▪ My Passport for Mac portable hard drive, with the WD Security and WD Drive
Utilities software ▪ USB 3.0 cable ▪ Quick install guide
About Your WD Drive

Optional Accessories

For information about optional accessories for WD products, visit www.wdc.com

Operating System Compatibility

Your My Passport for Mac drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems:
Windows
▪ Windows 7 ▪ Windows 8 ▪ Windows 8.1 ▪ Windows 10
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack (SP). For Mac computers, go to the Apple menu and select Software Update. For Windows computers, go to the Start menu and select Windows Update.
Mac OS X
▪ Mavericks ▪ Yosemite ▪ El Capitan ▪ Sierra

Disk Drive Format

Your My Passport for Mac drive is formatted as a single HSF+J partition for compatibility with Mac OS X operating systems. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting.
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Physical Description

As shown in figure 2, the My Passport for Mac drive has: ▪ A USB 3.0 interface port
▪ A power/activity LED indicator

USB 3.0 Interface

USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port
transfers data at the port speed—up to 480 Mb/s.
About Your WD Drive
Figure 2: My Passport for Mac drive

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby
Off Unit off or has been configured to have the LED
turned off using WD Drive Utilities

Registering Your Drive

Always register your My Passport for Mac drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software. Another way is to register online at http://register.wdc.com
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About Your WD Drive

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product:
▪ Do not drop or jolt the drive. ▪ Do not move the drive during activity.
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2

Connecting the Drive and Getting Started

Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics:
Connecting the Drive Getting Started with the WD Software

Connecting the Drive

1. Turn on your computer.
2. Connect the drive to your computer as shown in
3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of
your Finder display:
figure 3.
Note: If the External disks check box is selected on your Finder Preferences dialog, the My
Passport icon displays on your desktop:
Figure 3: Connecting the My Passport Drive
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Connecting the Drive and Getting Started
Your My Passport for Mac drive is now ready to use as an external storage
device. You can enhance its capabilities by installing the WD software that is on
the drive:
▪ WD Apps Setup

Getting Started with the WD Software

1. Double-click the WD_Apps.dmg file.
2. Click Next on the WD Apps Setup wizard, Software Installer dialog:
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3. On the Installation Type dialog:
Connecting the Drive and Getting Started
a. Select the option to specify the WD software that you want to install:
▪ Recommended Install installs both the WD Drive Utilities and the WD
Security software
▪ Custom Install installs the WD software that you select on the next screen
b. Click the Western Digital End User License Agreement link and read the
agreement.
c. Select the I agree... check box to signify that you accept the agreement and
activate the Next button.
d. Click Next.
4. The dialog box that appears depends on the installation option you selected at
Step 3:
IF you selected the . . . option,
Recommended Install Type your password in the Password box and
THEN . . .
click OK:
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Connecting the Drive and Getting Started
Custom Install
5. The Installing Applications dialog:
1. Select the check box for the applications
that you want to install and click Next:
2.
Type your password in the Password box and click OK:
▪ Shows the progress of the software installation
▪ Displays a brief description of each application
▪ Activates the Next button when the installation completes
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6. Click Next to display the Installation Complete dialog:
Connecting the Drive and Getting Started
On the Installation Complete dialog, click:
▪ Manage your drive... to open the WD Drive Utilities software
▪ Set Security... to open the WD Drive Security software
▪ The Register your product link to access the WD Support Portal web page
▪ Finish to close the Installation Complete dialog
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Connecting the Drive and Getting Started
Note: The displayed capacity on this screen is an example. You will see a displayed capacity
that matches your connected drive.
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Connecting the Drive and Getting Started
Note: The displayed capacity on this screen is an example. You will see a displayed capacity
that matches your connected drive.
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3

Locking and Unlocking the Drive

Locking and Unlocking the Drive
This chapter includes the following topics:
Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature

Password Protecting the Drive

You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your
CAUTION! The WD Security software uses your password to electronically lock and unlock your
drive. If you forget your password, you will not be able to access the data that is on your drive or write new data to it. You will have to erase the drive before you can use it again.
files on the drive.
1. Click Go > Applications > WD Security to display the WD Security screen, Set
Security dialog.
2. If you have more than one supported device connected to your computer, select
the one that you want to create a password for.
3. Read the warning about the possibility of data loss if you forget your password.
4. Type your password in the Password box, using up to 25 characters.
5. Retype your password in the Verify Password.
6. Type a hint to help remember your password in the Password Hint box.
7. Select the Enable auto unlock for this computer... check box if you want the
WD Security software to remember your password for the selected drive on this
computer.
Important: If you select the Enable auto unlock for this computer... check box, the
first time you restart your computer or disconnect and reconnect the drive after
creating a password, your operating system requests permission to allow the
WD Security software to access your password:
Click Always Allow to avoid this dialog in the future.
8. Click Set Password to save your password and enable hardware encryption for
your drive.
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Locking and Unlocking the Drive
CAUTION! After creating a password, the drive remains
your current work session. Then the WD Security software: ▪ Locks the drive when you shut down your computer, disconnect your drive, or your computer
goes into the sleep mode
▪ Requires you to type your password to unlock the drive when you restart your computer or
reconnect your drive, check box when you created your password
UNLESS
you selected the Enable auto unlock for this computer...
unlocked
for as long as you continue

Unlocking the Drive

After you have created a password to keep others from accessing the drive, unless you selected the Enable auto unlock for this computer... check box, you will have to type your password to unlock the drive whenever:
▪ You shut down and restart your computer ▪ You disconnect and reconnect the drive to your computer ▪ Your computer exits the sleep mode
You will have to do this even if you do not have the My Passport software installed on your computer.
In each case, the WD Security software replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD (VCD) icon:
files on your
The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock the drive. Or, you can use either the WD Security or the WD Drive Utilities software to unlock the drive.

With the WD Security or WD Drive Utilities Software

Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer, starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog:
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Locking and Unlocking the Drive
This happens either: ▪ Automatically if you only have the one locked My Passport for Mac drive connected to
your computer ▪ When you select the locked drive on either the WD Security or WD Drive Utilities screen
if you have more than one supported My Passport for Mac drive connected to your
computer To unlock the drive:
1. If you do not see the Unlock Drive dialog, click either:
▪ Go > Applications > WD Security
▪ Go > Applications > WD Drive Utilities
2. If you have more than one supported device connected to your computer, select
the one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.

With the WD Drive Unlock Utility

Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there. The Drive Unlock utility is on a virtual CD (VCD) drive that appears on your desktop display.
1. Double-click the WD Unlocker VCD icon on your desktop:
2. Double-click the WD Drive Unlock application on the screen that displays:
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The WD Drive Unlock utility screen displays:
Locking and Unlocking the Drive
Note: The displayed capacity on this screen is an example. You will see a displayed capacity
that matches your connected drive.
3. On the WD Drive Unlock utility screen:
a. Type your password in the Password box.
b. Select the Enable auto unlock for this computer... check box if you want the WD
Drive Unlock utility to remember your password on this computer.
c. Click Unlock Drive.
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Locking and Unlocking the Drive

Changing Your Password

1. Click Go > Applications > WD Security to display the WD Security screen.
2. If you have more than one supported device connected to your computer, select
the one with the password that you want to change to display the Edit security
settings dialog:
3. On the Edit security settings dialog, select the Change password option to display
the change password dialog:
4. On the change password dialog:
a. Type your current password in the Current Password box.
b. Type your new password in the New Password box, using up to 25 characters.
c. Retype your new password in the Verify Password box.
d. Type a hint to help remember your new password in the Password Hint box.
e. Select or clear the Enable auto unlock for this computer... check box to signify
whether you want the WD Security software to remember your new password for the selected drive on this computer.
f. Click Update Security Settings.
CAUTION!
continue your current work session. Then the WD Security software:
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After changing a password, the drive remains
unlocked
for as long as you
16
Locking and Unlocking the Drive
▪ Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
▪ Requires you to type your password to unlock the drive when you restart your computer
or reconnect your drive,
computer... check box when you changed your password
UNLESS
you selected the Enable auto unlock for this

Turning Off the Drive Lock Feature

1. Click Go > Applications > WD Security to display the WD Security screen.
2. If you have more than one supported device connected to your computer, select
the one with the password that you want to remove to display the Edit security
settings dialog:
3. On the Edit security settings dialog, the Remove password option is selected by
default:
a. Type your password in the Password box.
b. Click Update Security Settings.
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4

Managing and Customizing the Drive

Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software Turning Off the LED Safely Disconnecting the Drive
The My Passport for Mac software makes it easy for you to manage and customize your drive for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly. ▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive. ▪ Drive Erase—Erase all of the data on the drive, including your password if you
have set one. ▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
and find out about product enhancements and price discount opportunities.

Checking Drive Health

The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition. ▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition. ▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required. It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive status check and the quick drive test provides a high level of assurance with minimal
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Managing and Customizing the Drive
inconvenience. Then, run all three whenever you encounter disk error conditions when writing or accessing files.
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen,
Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test

Erasing the Drive

Note:
Erasing your drive also deletes the WD software and all of the support files and utilities. You can download these to restore your My Passport for Mac to its original configuration after erasing the drive.
My Passport for Mac provides two ways to erase your drive, depending on whether it is locked or not:
IF your drive is . . .
Not locked, Want to erase the drive, Using the Drive Erase Function
Locked Have forgotten or lost your
AND you . . . THEN see . . .
Using Five Invalid Passwords
password and must erase the drive,

Using the Drive Erase Function

To erase your drive when it is not locked:
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog.
4. On the drive erase dialog: a. If you want to change the volume name, type over the name in the Volume
Name box.
b. Use the Volume Format selector to specify the format for the new volume,
either HFS+J or exFAT.
c. Read the explanation of the loss of data if you erase your drive. If you want to
save any of the data that is on the drive, back it up to another device before continuing with the drive erase.
d. Select the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
e. Click Erase Drive.
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Managing and Customizing the Drive
Go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software on your My Passport drive.
Note: Erasing your drive also removes your password. If you used a password to protect
your drive, you will need to re-create it after restoring the WD software. (See
Password Protecting the Drive.)

Using Five Invalid Passwords

When you have forgotten or lost your password, you can erase the drive by entering five invalid passwords on the Unlock Drive dialog. See:
▪ With the WD Security or WD Drive Utilities Software ▪ With the WD Drive Unlock Utility
1. On the Unlock Drive dialog, make five attempts to unlock the drive by: a. Typing a password in the Password box.
b. Clicking Unlock Drive.
2. Entering the dialog, depending on the application you used to open the Unlock Drive dialog:
fifth invalid password displays a too many password attempts
▪ Using the WD Security or WD Drive Utilities software ▪ Using the WD Drive Unlock utility
3. To erase your drive: a. If you are using the WD Security or WD Drive Utilities software and you want
to change the volume name, type over the name in the Volume Name box.
b. Read the explanation about erasing all of the data on the drive and select the
I understand check box to indicate that you accept the risk and activate the Erase Drive button.
c. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software on your drive.
Note: Erasing your drive also removes your password. If you still want to use a password
to protect your drive, you will need to re-create it after restoring the WD software. (See Password Protecting the Drive.)

Registering the Drive

The My Passport for Mac software uses your computer’s Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products.
1. Make sure that your computer is connected to the Internet.
2. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog.
3. If you have more than one supported drive connected to your computer, select the one that you want to register.
4. Click About > Register to display the Register Your Device screen.
5. On the Register Your Device screen: a. Type your
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first name in the First name box.
20
Managing and Customizing the Drive
b. Type your last name in the Last name box. c. Type your email address in the Email box. d. Select your language in the Preferred Language box. e. Select or clear the Inform me about... check box to specify whether you want
to receive price discount opportunities.
f. Click Register Device.
notifications about software updates, product enhancements, and

Restoring the WD Software

In addition to deleting all of the data on your drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities and online help.
If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software on your drive. To do this, after you have erased or reformatted the drive, go to http://support.wdc.com and see Knowledge Base answer ID 7.

Turning Off the LED

The drive LED can be turned off using the WD Drive Utilities software.
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog.
2. Click Settings.
3. Click LED to turn the LED off.

Safely Disconnecting the Drive

Windows and Macintosh operating systems have a means for safely disconnecting and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is flushed from system cache before device removal.
▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
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5

Managing and Customizing the Software

Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates Uninstalling the WD Software

Checking for Software Updates

If an update is available, follow the on-screen download and installation instructions:
Software
WD Drive Utilities 1.
WD Security 1.
Procedure
Click the About icon and the Check for
Updates button.
Click the About icon and the Check for
Updates button.

Uninstalling the WD Software

Use the Finder to uninstall WD software from your computer.
1. Click Go > Applications.
2. Drag the WD Drive Utilities icon to the trash. Enter your password if prompted.
3. Empty the trash.
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6

Reformatting the Drive

Reformatting the Drive

This chapter includes the following topics:
Reformatting the Drive Restoring the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive.
See Troubleshooting for more information about reformatting a drive.

Restoring the WD Software

After you have reformatted your My Passport drive for use on Mac computers, go to
http://support.wdc.com and see Knowledge Base answer ID 7 for information
about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software on your My Passport drive.
The WD Backup software is not available for Mac computers.
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7

Troubleshooting

Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.

Installing, Partitioning, and Formatting the Drive

KnowledgeBase Answer ID
How to
▪ Partition, and format a WD drive on Windows
(10, 8, 7) and Mac OS X
▪ Convert a Mac OS X GPT partition to an NTFS
partition in Windows 7
▪ Download software, utilities, firmware
updates, and drivers for WD products (from the Downloads Library)
▪ Format a WD external hard drive in exFAT or
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/
downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to
exFAT. For further details, see: ▪ Answer ID 291 at http://support.wdc.com
▪ Article IDs 314463 and # 184006 at https://support.microsoft.com ▪ The appropriate third-party software documentation or support organization
3865
3647
7
291

Frequently Asked Questions

Why is the drive not recognized under My Computer or on the computer desktop?
My Passport for Mac User Manual
If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.0 external storage product. The drive is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures.
24
Troubleshooting
Why won't my computer boot when I connect my USB drive to the computer before booting?
Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or visit http://
support.wdc.com and see Knowledge Base
answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer.
Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0.
How do I determine whether or not my system supports USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.0 or USB 2.0 controller is
built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information.
What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or hub?
USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve USB transfer rates by installing a PCI Express adapter card. Contact the card manufacturer for installation procedures and more information.
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8

Compliance and Warranty Information

Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance Environmental Compliance (China) Warranty Information

Regulatory Compliance

FCC Class B Information

Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
▪ Reorient or relocate the receiving antenna. ▪ Increase the separation between the equipment and the receiver. ▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help. Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your

ICES-003/NMB-003 Statement

Cet appareil numérique de la classe B est conforme à la norme ICES-003 du Canada.
This device complies with Canadian ICES-003 Class B.

Safety Compliance

Approved for US and Canada. CAN/CSA-C22.2 No. 60950–1, UL 60950–1: Safety of Information Technology Equipment.
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Compliance and Warranty Information
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950–1, UL 60950–1: Sûreté d'équipement de technologie de l'information.

CE Compliance For Europe

Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.

KC Notice (Republic of Korea only)

기종별
B 급기기 (가정용방송통신기자재)
사용자 안내문
이기기는가정용(B 급) 전자파적합기기로서주로가정 에서사용하는것을목적으로하며, 모든지역에서사용 할수있습니다

Environmental Compliance (China)

Warranty Information

Obtaining Service

WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at
http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
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27
Compliance and Warranty Information
you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via
http://support.wdc.com. WD shall have no liability for lost data regardless of the
cause, recovery of lost data, or data contained in any Product placed in its possession.

Limited Warranty

WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s country in which your Product was purchased. The term of your limited warranty is for 2 years worldwide, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, unless the product is on the list of limited user-serviceable products and the found at http://support.wdc.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of the Product.
specification therefor. The term of your limited warranty depends on the
specific alteration is within the scope of the applicable instructions, as
specified above, your sole
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or
fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you
may also have other rights which vary from state to state.

GNU General Public License (“GPL”)

Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the
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28
Compliance and Warranty Information
GPL Software may be downloaded at no charge from
http://support.wdc.com/download/gpl or obtained on CD for a nominal charge
from http://support.wdc.com/download/gpl or by calling Customer Support within three years of the date of purchase; 2) you may re-use, re-distribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at http://support.wdc.com/download/gpl.
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.
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Index

B
Box contents 2
C
CAUTION about
erasing the drive 19 China RoHS, environmental compliance 27 Compatibility with operating systems 2 Compliance, regulatory 26 Converting drive format 24
D
Disconnecting the drive 21 Disk image, downloading and restoring 21 Drive
diagnostics and status checks 18
disconnecting 21
formats, converting 2
handling precautions 4 Drive Erase dialog Drive status check 18 Drive Utilities
Drive Erase dialog 19
Register Your Device dialog 20
19
E
End User License Agreement, link 7 Environmental compliance, China RoHS 27 Erase Drive dialog 19 Erasing the drive 19
F
FCC Class B information 26 Full media scan 18
K
Kit contents 2
L
LED indicator 3 Limited warranty 28
O
Operating systems 2
P
Physical description 3 Precautions for handling 4 Product features 1
Q
Quick drive test 18
R
Reformatting the drive 23, 24 Register Your Device dialog 20 Registering your drive 20 Regulatory compliance 26
S
Safety compliance 26 Service 27 Software Settings
Software settings 22 Software, GPL 28 System compatibility 2
G
GNU general public license 28 GPL software 28
H
Handling precautions 4 Hardware 2
I
ICES-003/NMB-003 compliance 26 Indicator light 3
My Passport for Mac User Manual
U
Unlocking the drive
from the virtual CD 14, 21
with the WD Security software 13 USB interface 3
W
Warranty information 27 WD
service, obtaining 27 WD Drive Utilities software
Drive Erase dialog 19
Register Your Device dialog 20 WD Software, downloading and restoring 23
30
.
WD, the WD logo, My Passport for Mac, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. Other marks may be mentioned herein that belong to other companies. Picture shown may vary from actual product. Product specifications subject to change without notice.
©
2016 Western Digital Technologies All rights reserved.
Western Digital 3355 Michelson Drive, Suite 100 Irvine, California 92612 U.S.A
4779–705156-A00
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