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Welch Allyn
Vital Signs Monitor 300 Series
Upgrade Installation Guide
Vital Signs Monitor 300 Series Service Utility Tool Version 2.0.0
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ii Welch Allyn Vital Signs Monitor 300 Series
Copyright 2007, Welch Allyn, Inc. All rights are reserved. No one is permitted to reproduce or duplicate, in
any form, this manual or any part thereof without permission from Welch Allyn.
Welch Allyn assumes no responsibility for any injury, or for any illegal or improper use of the product, that
may result from failure to use this product in accordance with the instructions, cautions, warnings, or
indications for use published in this manual.
Software in this product is copyright Welch Allyn or its vendors. All rights are reserved. The software is
protected by United States of America copyright laws and international treaty provisions applicable
worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated within
this instrument as intended in the operation of the product in which it is embedded. The software may not
be copied, decompiled, reverse-engineered, disassembled or otherwise reduced to human-perceivable
form. This is not a sale of the software or any copy of the software; all right, title and ownership of the
software remains with Welch Allyn or its vendors.
For information about any Welch Allyn product, please call Welch Allyn Technical Support:
USA 1 800 289 2501
1 503 530 7404
Canada 1 800 561 8797 China 86 21 6327 9631
European Call Center 353 46 9067790 France 33 1 6009 3366
Germany 49 7477 9271 86 Japan 81 3 3219 0071
Latin America 1 305 669 9003 Netherlands 31 157 505 000
Singapore 65 6419 8100 South Africa 27 11 777 7555
United Kingdom 44 1332 363812
Manual Part Number: 810-2183-01, Rev C, 4/2007
Welch Allyn
8500 SW Creekside Place
Beaverton, OR 97008-7107 USA
www.welchallyn.com
Printed in USA
Australia 61 2 9638 3000
800 074 793
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Contents
1 - Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 - Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
iii
Items Included in This Upgrade Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Non-Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Procedure Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Install the Upgrade Tool on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connect the Monitor to the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Upgrade the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Print the Upgrade Record(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Uninstall the Upgrade Tool from the Computer . . . . . . . . . . . . . . . . . . . . . . . . . 12
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iv Contents - Software Upgrade Installation Guide Welch Allyn Vital Signs Monitor 300 Series
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1
Note
1
Overview
This guide is written for people with a working knowledge of personal computers.
Individuals installing this upgrade must be familiar with the Windows 2000 or XP
operating system and with selecting communication ports on computers, locating files,
and copying files to folders.
This upgrade is intended for use outside the Welch Allyn factory and service-center
environment. It is intended for use with all 300 Series Vital Signs Monitors containing any
combination of the following component software versions:
Component SW Version
Monitor Boot 1.00.00 1.10.00
Monitor Main 1.00.00 1.01.00 1.10.00
NIBP Module 3.00.01 3.00.10 3.10.00 3.20.00
SpO2 Module (Nellcor) 1.8.1.0 1.9.0.1
Temperature Module 1.1 1.2
For monitors containing any combination of the above-listed software versions, this utility
also enables the monitor to accept a SureTemp version 1.2 temperature board. To update
the SureTemp board on monitors containing any software version not listed above,
contact Welch Allyn Technical Support.
This utility includes the following upgrades, which are for the Vital Signs Monitor 300
Series only:
• NIBP module software version 3.20.00
• Main board software version 1.10.00
1. This upgrade procedure might return monitor user settings to the factory
defaults. Refer to Vital Signs Monitor 300 Series Directions for Use
(810-1632-XX) for information about factory default values.
2. Monitors with serial numbers JA020000 and greater were shipped with the
new software installed.
3. This utility is not required when replacing SureTemp boards with the same
version number. Monitors with serial numbers JA020320 and greater were
shipped with SureTemp version 1.2.
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2 Chapter 1 Overview Welch Allyn Vital Signs Monitor 300
Note
Items Included in This Upgrade Kit
Your upgrade kit contains the following items:
• This Software Upgrade Installation Guide
• Vital Signs Monitor 300 Series Software Upgrade Tool CD-ROM (810-2156-00)
• Vital Signs Monitor 300 Series serial cable (008-0842-00)
System Requirements
PC with the following:
• Windows XP or Windows 2000 operating system
• CD-ROM drive
• at least 5 MB available hard-disk space
• Available printer
• Available RS-232 serial communications port, 9-pin, D-style
If no RS-232 port is available, but a USB port is available, you must have a USB-to-DB9
adaptor (not supplied).
• For Windows XP operating systems, the following adapters are supported:
KEYSPAN USB serial adapter USA-19HS
IOGEAR USB-to-serial adapter GUC232A
• For Windows 2000 operating systems, the following adapter is supported:
KEYSPAN USB serial adapter USA-19HS
Warranty Service
All repairs on products under warranty must be performed or approved by Welch Allyn.
Refer all warranty service to Welch Allyn Factory Service or another authorized Welch
Allyn Service Center.
Caution Unauthorized repairs, including SureTemp board replacement, will void
the product warranty.
Non-Warranty Service
Welch Allyn Factory Service and authorized Service Centers support non-warranty repairs.
Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This
service must be performed only by qualified customer biomedical/clinical engineers using
the VSM service manual (810-1651-XX).
Upgrading the NIBP software, using the procedure described in this document,
does not void the warranty.
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Upgrade Procedure
Procedure Summary
It takes approximately 20 minutes to complete the software upgrade and less than a
minute to update the monitor to accept a new temperature board. The upgrade procedure
includes these steps:
1. Read this entire document before installing the update software.
2. Install the Upgrade Tool on each of the computers you will use to upgrade monitors.
3. Use the supplied serial cable to connect an upgrade computer to a monitor.
4. Start the Upgrade Tool.
5. Enter your customer information, responding to prompts to install the upgrade.
6. After upgrading all monitors, print one upgrade record for each monitor, to keep for
your records.
Install the Upgrade Tool on the PC
1. Disconnect any devices connected to the computer serial or USB port you will use.
2. Exit all other running Windows programs.
3. If you have used this computer to install previous versions of Welch Allyn software
upgrades, remove the previous upgrade tools before you begin this upgrade. (See
“Uninstall the Upgrade Tool from the Computer” on page 12.)
4. Insert the Software Upgrade CD-ROM in the CD-ROM disk drive.
If this installation wizard does not appear on the computer screen, go to Step 5.
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Serial cable
RJ45 connector
and RS-232 port
DB9 adapter and COM serial port
Monitor power
adapter cable
Computer power cable
If you see this installation wizard on your screen, click Next, respond to the prompts
displayed in the installation wizard, and click Finish.
5. If the installation wizard program did not begin, open the Windows Start menu and
click Run.
In the Open field, type D:\Setup.exe (where D: is the CD-ROM drive) and click OK.
Click Next, respond to the prompts displayed, and click Finish.
6. To repeat the installation process for another computer, repeat from Step 1 in “Install
the Upgrade Tool on the PC” on page 3.
Connect the Monitor to the Computer
1. If the computer has only USB ports, install the USB-to-DB9 adapter manufacturer’s
driver software on the computer and proceed to Step 2.
If the computer has a serial port, proceed to Step 2.
or
2. Plug the small connector on the serial cable (008-0842-00) into the RS-232 port on the
rear of the monitor.
3. If the computer has an available serial port, connect the large DB9 adapter on the
serial cable to the serial port.
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USB port
Serial cable connector
USB adapter and cable
Monitor power adapter and cable
Upgrade the Monitor
Start the Upgrade Process
If the computer has a USB port, connect the USB adapter cable into the USB port,
and then connect the USB adapter into the serial cable connector.
4. Connect the monitor power adapter cable into the monitor and connect the power
cable into an AC power source.
The monitor beeps and a green
5. If you are using a laptop computer, plug the computer into AC power.
Caution During the upgrade process, do not touch any monitor keys or unplug
any monitor or computer cables. Doing so can render the monitor inoperable.
Caution If the upgrade tool is unresponsive, attempt to restart the upgrade
process. If recovery is not possible, please contact Welch Allyn Technical Service
(see page ii).
~ illuminates on the front of the monitor.
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1. In the lower left corner of the Windows desktop, click START -> All Programs ->
Welch Allyn -> Welch Allyn Service Tool - VSM 300 Upgrade.
Note The appearance of the Start menu can vary.
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Disregard these
status notes until
the message in the
lower left corner
says “VSM
Available.”
This message
changes to 'VSM
Available' after you
confirm the port in
Step 2.
✓
If the Upgrade
Status for these
items reads
"Update Not
Supported,"
please call Welch
Allyn Technical
Support (see
page ii).
Select the Serial Port
1. In the Welch Allyn Monitor Service Utility window, select Options, and then
Settings.
2. Click the pull-down arrow, click the computer serial port being used, and click OK.
3. Verify that the status panel reads “VSM3 Available” in the lower left corner of the
Welch Allyn Monitor Service window and that the monitor powers on.
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The firmware version is shown in
orange until the monitor is updated.
Upgrade status is “Update required” if a new module has been installed. An upgrade
is recommended if new software is available or if the update is not successful.
If these conditions are not true, then verify that the monitor and the computer power
cords and the serial cable are plugged in and that the COM port is set correctly.
Updating the Monitor and Uploading the Software
When communication between the Service Utility and the monitor has been established,
the utility checks the current software versions for the monitor and all modules and
displays them in the “Installed Ver” column. The utility checks the installed module
versions for compatibility with currently installed software and with the software provided
for the update.
The status column for the Boot, Main, and NIBP modules displays either “Up to date” or
“Update available”, depending on the installed version and the update version currently
available. If the version installed on the monitor is newer than what the utility offers, then
the status displays “Not supported”.
After installing a new version of the temperature module in the monitor, you must run the
utility to determine whether it is compatible with the current monitor software. The
“Installed Ver” for the new temperature module displays in orange until the monitor has
been updated to accept it. If the new module is not compatible with the current monitor
configuration, Upgrade Status displays “Cannot update”, and the Upload button is grayed
out.
To update or upgrade the monitor
1. Click Upload.
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Note
Note
2. The Enter Customer Information window appears each time a monitor is updated. If
the web confirmation number or the sales order number is unavailable, enter None. If
information has changed since the last Welch Allyn upgrade, edit fields as needed.
When all information is current, click OK.
All fields must be filled before you can continue.
3. If a new temperature module has been added to the monitor, the following dialog
appears:
• Click Ye s to accept the new temperature module and upgrade the software.
• Click No to accept the new temperature module without upgrading any software.
• Click Cancel to return to the main window without making changes.
4. Upgrading the Main and NIBP software takes approximately 20 minutes. Updating the
monitor to accept a new temperature module without installing any software takes
less than a minute.
The tool controls the On/Off function of the monitor and upgrades the monitor as
needed, depending on the installed hardware and software versions.
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The progress bar displays only during a software upload.
5. When “Upgrade status” displays “Success”, click Finish before disconnecting the
monitor.
Print the Upgrade Record(s)
If you are not printing update records, skip this section.
1. To print upgrade records one-by-one, in the Welch Allyn Monitor Service Utility
window, select Print.
2. Click the log file that you desire to print.
Each log file name includes its corresponding monitor serial number.
3. Click Open. A printer window appears.
4. Click the options you prefer.
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5. Click Print.
--------------------------------------------------------------------------------------------------------------------------------
WELCH ALLYN SERVICE TOOL UPGRADE RECORD
--------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
CUSTOMER INFORMATION
--------------------------------------------------------------------------------------------------------------------------------
Web Confirmation or Sales Order Number 75342
Customer Name General Hospital
Customer Phone Number 321 354-1234
Street 123 Erland Drive
City Pastoral
State/Province PA
Zip/Postal Code 65431
Country USA
--------------------------------------------------------------------------------------------------------------------------------
MONITOR INFORMATION
--------------------------------------------------------------------------------------------------------------------------------
Model: VSM 3
Serial Number: JA000993
TLA Number: 007-0105-xx
--------------------------------------------------------------------------------------------------------------------------------
INITIAL STATE
--------------------------------------------------------------------------------------------------------------------------------
Module Installed Ver Update Ver Status
Monitor Boot 1.10.00 1.10.00 Up to date
Monitor Main 1.10.00 1.10.00 Up to date
NIBP Module 03.10.00 03.20.00 Update available
SPO2 Module 1.8.1.0 Not updatable Compatible with update
Temp Module 1.1 Not updatable Compatible with update
Monitor HW Not available Not updatable Compatible with update
--------------------------------------------------------------------------------------------------------------------------------
UPDATE LOG
--------------------------------------------------------------------------------------------------------------------------------
June 05 2005 13:35:03 qryPOEMGetCalData: PA00013292 0b22 311e 0059 8006 10ac
010d 02d1 0203 0168 028f 01d4 014a 0400 0b
June 05 2005 13:36:36 POEMBOOT:03.20.00 Success
June 05 2005 13:47:57 POEMMAIN:03.20.00 Success
June 05 2005 13:49:07 POEMSAFETY:03.20.00 Success
June 05 2005 13:49:07 cmdPOEMSetCalData PA00013292 0b22 311e 0059 8006 10ac
010d 02d1 0203 0168 028f 01d4 014a 0400 0b: OK
June 05 2005 13:49:07 cmdPOEMStoreEEPROM OK
June 05 2005 13:49:39 cmdSetVSM3ValidVersionPoem:03.20.00 Success
June 05 2005 13:49:39 cmdSetVSM3ValidVersionSpo2:1.8.1.0 Success
June 05 2005 13:49:39 cmdSetVSM3ValidVersionTemp:1.1 Success
-------------------------------------------------------------------------------------------------------------------------------
PERSON PERFORMING UPGRADE
Printed Name: _______________________________________________________
Signature: _______________________________________________________
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Uninstall the Upgrade Tool from the Computer
After you complete all monitor upgrades and all documentation, follow the instructions
below to use the uninstall program to remove the Welch Allyn software upgrade tool and
all monitor upgrade logs.
Follow this process for all computers you used to install the upgrades.
Note If the you want to retain the monitor upgrade logs for your records, please take
the following steps to move the files to a custom folder on the computer.
Navigate to the monitor upgrade folder. The default path is C:\ Program Files\
Welch Allyn\Service Tool\VSM 300 Upgrade.
Copy or move all upgrade logs to a folder of your choice.
1. When you have upgraded all monitors and printed all records, click File, Exit to exit
the upgrade program.
2. From the lower left corner of the Windows desktop, click Start, Control Panel, Add
or Remove Programs.
3. Click the Welch Allyn Service Tool.
4. Click Change/Remove.
5. After the program is removed, reboot or turn off the computer.
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