Welch Allyn Connex Vital Signs Monitor 6000 User manual

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Welch Allyn Connex Monitor 6000 Series™

Vital Signs

Service manual

Software versions 2.0X – 2.4X

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© 2018 Welch Allyn. All rights are reserved. To support the intended use of the product described in this publication, the purchaser of the product is permitted to copy this publication, for internal distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted without written permission from Welch Allyn. Welch Allyn assumes no responsibility for any injury to anyone, or for any illegal or improper use of the product, that may result from failure to use this product in accordance with the instructions, cautions, warnings, or statement of intended use published in this manual. Welch Allyn, Connex, SureTemp, and SureBP are registered trademarks of Welch Allyn. Oridion is a registered trademark of Oridion Medical 1987 Ltd. No implied license. Possession or purchase of this device does not convey any express or implied license to use the device with unauthorized CO2 sampling products which would, alone, or in combination with this device, fall within the scope of one or more of the patents relating to this device and/or CO2 sampling products. RRa is a trademark of; and SET, SpHb, rainbow, and Masimo are registered trademarks of Masimo Corporation. Possession or purchase of a Masimo-equipped device does not convey any express or implied license to use the device with unauthorized sensors or cables which would, alone or in combination with this device, fall within the scope of one or more of the patents relating to this device. Nellcor is a registered trademark of Covidien, PLC. Braun and ThermoScan are registered trademarks of Braun GmbH. Nonin is a registered trademark of Nonin Medical, Inc. Bluetooth is a registered trademark of Bluetooth SIG. Welch Allyn has provided Clinical Dynamics of CT, LLC, the calibration tables (CALTables) for use in its AccuPulse and AccuSim NIBP Simulators. For more information, visit http://www.clinicaldynamics.com/ contact.htm Software in this product is Copyright 2018 Welch Allyn or its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the software; all right, title, and ownership of the software remain with Welch Allyn or its vendors. This product may contain software known as “free” or “open source” software (FOSS). Welch Allyn uses and supports the use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at FOSS source code is available on our FOSS website. For patent information, please visit www.welchallyn.com/patents. For information about any Welch Allyn product, contact your local Welch Allyn representative:

www.welchallyn.com/about/company/locations.htm.

DIR 80023124 Ver. A Revision date: 2018-05

www.welchallyn.com/opensource. Where required, a copy of

Welch Allyn, Inc. 4341 State Street Road Skaneateles Falls, NY 13153 USA

www.welchallyn.com

Regulatory Affairs Representative Welch Allyn Limited Navan Business Park Dublin Road Navan, County Meath Republic of Ireland

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Symbols ................................................................................................... 1

Safety ....................................................................................................... 5

Overview .................................................................................................. 9

iii

Warnings and cautions ......................................................................................... 5

General safety considerations .............................................................................. 6

Electrostatic discharge (ESD) ............................................................................... 6

Purpose and scope .............................................................................................. 9

Technical support services ................................................................................. 10

Recommended service intervals ........................................................................ 14

The Welch Allyn Service Tool ............................................................................ 15

Battery performance .......................................................................................... 16

Controls, indicators, and connectors ................................................... 19

Service menu ......................................................................................... 23

Advanced settings and Service tabs .................................................................. 23

General tab ......................................................................................................... 23

Self-tests tab ...................................................................................................... 26

Logs tab ............................................................................................................. 27

Device tab .......................................................................................................... 27

Licensing tab ...................................................................................................... 27

Password tab ..................................................................................................... 28

Power-up sequence ............................................................................... 29

Troubleshooting .................................................................................... 31

Symptoms and solutions ................................................................................... 31

Technical alarm messages ................................................................................. 46

Disassembly and repair ........................................................................ 67

Required tools and equipment ........................................................................... 69

Disassembly overview ....................................................................................... 70

Section A ................................................................................................ 71

Power down the device ..................................................................................... 71

Remove the battery ........................................................................................... 71

Remove the rear housing ................................................................................... 72

Remove the communications door .................................................................... 75

Disassemble the rear housing ........................................................................... 78

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iv Contents Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassemble the main chassis ........................................................................... 86

Disassemble the front housing ........................................................................ 112

Section B .............................................................................................. 127

Power down the device ................................................................................... 127

Remove the battery ......................................................................................... 128

Remove the rear housing ................................................................................. 129

Remove the communications door .................................................................. 132

Disassemble the rear housing ......................................................................... 135

Disassemble the main chassis ......................................................................... 145

Disassemble the front housing ........................................................................ 172

Functional verification and calibration .............................................. 187

Functional verification tests ............................................................................. 187

Basic functional verification checks ................................................................. 190

Electrical safety testing ....................................................................... 207

Ground stud connector .................................................................................... 208

Options, upgrades, and licenses ........................................................ 209

Available options, upgrades, and licenses ....................................................... 210

Install options ................................................................................................... 212

Host firmware requirements ............................................................................ 215

Masimo parameter upgrades ........................................................................... 215

Configure options ............................................................................................. 216

Wireless radio security credentials .................................................................. 216

Certification authority (CA) root certificates ..................................................... 220

Chinese fonts and input method editor (IME) tables ....................................... 221

Field replaceable units ........................................................................ 223

Rear housing .................................................................................................... 224

Bottom housing ............................................................................................... 231

Extended bottom housing ................................................................................ 234

Extended top housing ...................................................................................... 236

Top housing ..................................................................................................... 236

Side panels ....................................................................................................... 238

Front housing and midsection .......................................................................... 239

Miscellaneous parts ......................................................................................... 243

Combined kits .................................................................................................. 244

Options ............................................................................................................ 245

Braun ThermoScan PRO 6000 thermometer and dock ................................... 252

Braun ThermoScan PRO 4000 thermometer and dock ................................... 254

Service parts for Braun ThermoScan PRO thermometers and dock ............... 255

Licenses ........................................................................................................... 256

Partners in Care service and support agreements ........................................... 256

Service and repair training ................................................................................ 258

Service tools .................................................................................................... 259

Appendices .......................................................................................... 261

Decontamination and cleaning requirements for returns ................................. 261

Clean the CO2 input connector ........................................................................ 263

Identifying the monitor and subsystems ......................................................... 263

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Service manual Contents v

Factory defaults ............................................................................................... 266

Disassembly and repair reference ................................................................... 285

Interconnect diagram ....................................................................................... 294

Service and maintenance toolset ..................................................................... 297

Service record .................................................................................................. 300

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vi Contents Welch Allyn Connex® Vital Signs Monitor 6000 Series™

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Symbols

For information on the origin of these symbols, see the Welch Allyn symbols glossary:

www.welchallyn.com/symbolsglossary.

Documentation symbols

WARNING The warning statements in this manual identify conditions or practices that could lead to illness, injury, or death.

Power symbols

CAUTION The caution statements in this manual identify conditions or practices that could result in damage to the equipment or other property, or loss of data. This definition applies to both yellow and black and white symbols.

Follow the operating instructions/directions for use (DFU) — mandatory action.

A copy of the DFU is available on this website.

A printed copy of the DFU can be ordered from Welch Allyn for delivery within 7 days.

Power on/Display power-saving [recent models]

Power on/Display power-saving [older models]

(on the display) monitor is plugged into Alternating Current power

Equipotential terminal

Battery absent or faulty

(on the monitor, green indicator) Alternating Current power present, battery fully charged

Battery charge level

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2 Symbols Welch Allyn Connex® Vital Signs Monitor 6000 Series™

(on the monitor, amber indicator) Alternating Current power present, battery is charging

Alternating Current (AC) Rechargeable battery

Direct current (DC) Li-ion battery

Rated power input, DC Rated power input, AC

Connectivity symbols

USB

Wireless signal strength

• Best (4 bars)

• Good (3 bars)

• Fair (2 bars)

• Weak (1 bar)

• No signal (no bars)

• No connection (blank)

Battery cover

Ethernet RJ-45

Nurse call [recent models]

Nurse call [older models]

Connected to central station Disconnected from central station

Miscellaneous symbols

CO2 sampling input

Reorder number Serial number

Do not reuse China RoHS markings for control of

Nonionizing electromagnetic radiation

CO2 sampling output/exhaust

pollution caused by electronic information products. XX indicates Environmentally Friendly Use Period in years.

Recycle the product separate from other disposables

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Service manual Symbols 3

Restrictions for use of wireless device in Europe. European Community's Class 2 radio equipment.

Defibrillation-proof Type BF applied parts

Atmospheric pressure limitation Not for injection

Transport and storage temperature range

Maximum safe working load limits (specific values presented with

symbol)

Recycle

IPX1

(Vital Signs Monitor)

IPX0

(Integrated Wall System)

Call for maintenance

Defibrillation-proof Type CF applied parts

Humidity limitation

Mass in kilograms (kg)

Degree of protection provided by the enclosure with respect to harmful ingress of liquids

Do not expose to open flame Keep dry

Product identifier Global Trade Item Number

Prescription only or "For Use by or on the order of a licensed medical professional"

FCC logo Meets essential requirements of

KC mark Australian Communications and

Manufacturer

Authorized Representative of the European Community

European Medical Device Directive 93/42/EEC

Media Authority (ACMA) Radio Compliance Mark (RCM)

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4 Symbols Welch Allyn Connex® Vital Signs Monitor 6000 Series™

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Safety

All users of the monitor must read and understand all safety information presented in this manual before using or repairing the monitor.

United States federal law restricts this device to sale, distribution, or use by or on the order of a licensed medical practitioner.

Warnings and cautions

WARNING Safety risk. Make frequent electrical and visual checks on cables, sensors, and electrode wires. All cables, sensors, and electrode wires must be inspected and properly maintained and in proper working order to allow the equipment to function properly and to protect patients.

WARNING Safety risk. Place the system and accessories in locations where they cannot harm the patient should they fall from a shelf or mount.

WARNING Fire and explosion hazard. Do not operate the system in the presence of a flammable anesthetic mixture with air, oxygen, or nitrous oxide; in oxygen-enriched environments; or in any other potentially explosive environment.

WARNING Inaccurate measurement risk. Dust and particle ingress can affect the accuracy of blood pressure measurements. Use the system in clean environments to ensure measurement accuracy. If you notice dust or lint build-up on the system’s vent openings, have the system inspected and cleaned by a qualified service technician.

WARNING Defective batteries can damage the device. If the battery shows any signs of damage or cracking, replace it immediately, and only with a battery approved by Welch Allyn.

CAUTION Before disassembling the device or installing options, disconnect the patient from the system, power down the device, and disconnect the AC power and any attached accessories (for example, SpO2 sensors, blood pressure hoses and cuffs, and temperature probes) from the device.

CAUTION To ensure that the system meets its performance specifications, store and use the system in an environment that maintains the specified temperature and humidity ranges.

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Safety Welch Allyn Connex® Vital Signs Monitor 6000 Series™

CAUTION The system may not function properly if dropped or damaged. Protect it from severe impact and shock. Do not use the system if you notice any signs of damage.

CAUTION Do not connect more than one patient to a system or connect more than one system to a patient.

CAUTION Do not operate the system in the presence of magnetic resonance imaging (MRI) or hyperbaric chambers.

CAUTION Do not autoclave the system. Autoclave accessories only if the manufacturer’s instructions clearly approve it.

General safety considerations

• If the monitor detects an unrecoverable problem, it displays an error message. For more information see “Troubleshooting.”

• To ensure patient safety, use only accessories recommended or supplied by Welch Allyn. (See the accessories list on the user documentation CD or

www.welchallyn.com.) Always use accessories according to your facility’s standards

and according to the manufacturer’s recommendations and instructions. Always follow the manufacturer’s directions for use.

• Welch Allyn recommends that only Welch Allyn service personnel or an authorized repair center perform warranty service. Performing unauthorized service on a device that is within warranty may void the warranty.

Electrostatic discharge (ESD)

CAUTION Electrostatic discharge (ESD) can damage or destroy electronic components. Handle static-sensitive components only at static-safe workstation.

CAUTION Assume that all electrical and electronic components of the monitor are static-sensitive.

Electrostatic discharge is a sudden current flowing from a charged object to another object or to ground. Electrostatic charges can accumulate on common items such as foam drinking cups, cellophane tape, synthetic clothing, untreated foam packaging material, and untreated plastic bags and work folders, to name only a few.

Electronic components and assemblies, if not properly protected against ESD, can be permanently damaged or destroyed when near or in contact with electrostatically charged objects. When you handle components or assemblies that are not in protective bags and you are not sure whether they are static-sensitive, assume that they are staticsensitive and handle them accordingly.

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Service manual Safety 7

• Perform all service procedures in a static-protected environment. Always use techniques and equipment designed to protect personnel and equipment from electrostatic discharge.

• Remove static-sensitive components and assemblies from their static-shielding bags only at static-safe workstations—a properly grounded table and grounded floor mat— and only when you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other grounding device.

• Use only grounded tools when inserting, adjusting, or removing static-sensitive components and assemblies.

• Remove or insert static-sensitive components and assemblies only with monitor power turned off.

• Insert and seal static-sensitive components and assemblies into their original staticshielding bags before removing them from static-protected areas.

• Always test your ground strap, bench mat, conductive work surface, and ground cord before removing components and assemblies from their protective bags and before beginning any disassembly or assembly procedures.

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8 Safety Welch Allyn Connex® Vital Signs Monitor 6000 Series™

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Overview

Purpose and scope

This manual is a reference for periodic preventive maintenance and corrective service procedures for the Welch Allyn Connex Vital Signs Monitor 6000 Series, firmware versions 2.0X–2.4X. It is intended for use only by trained and qualified service personnel.

Corrective service is supported to the level of field-replaceable units. These include circuit-board assemblies and some subassemblies, case parts, and other parts.

Find instructions for functional testing and performance verification in the Welch Allyn Service Tool help files.

This manual applies only to this device. For servicing of any other device, see the service manual for the specific device.

Service work not described in this manual must be performed by qualified service personnel at the factory or at an authorized Welch Allyn service center.

Technical support services

Welch Allyn offers the following technical support services:

• Telephone support

• Loaner equipment

• Service agreements

• Service training

• Replacement service parts

• Product service

For information on any of these services, go to www.welchallyn.com.

Service loaners

For warranty or non-warranty repairs not covered under a support agreement, loaners are available for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners not covered under a support agreement.

Welch Allyn Service Centers that provide repair service for this product can, on request, loan a device for use while the device is being repaired. Loaned devices are provided free of charge for products repaired while under a support agreement that includes a free loaner provision.

Loaner equipment for the individual component modules is not available.

Service options

Partners in Care service agreements

While product warranties provide basic assurance of Welch Allyn hardware quality, they may not include the full range of services and support you need. Welch Allyn offers premium service and support through our Partners in Care program. Whether you service your own devices and require a minimum of support or rely on us to service your device, Welch Allyn provides a program that will meet your needs. A list of available service and support agreements is presented in the "Field replaceable units" section of this manual.

For more information, call your sales representative or visit our website:

http://www.welchallyn.com/en/service-support.html.

Warranty service

All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center. Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service from our website:

http://www.welchallyn.com/en/service-support/submit-a-repair.html.

CAUTION Unauthorized repairs will void the product warranty.

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Service manual Overview 11

Non-warranty service

Welch Allyn product service and authorized service centers support non-warranty repairs. Contact any Welch Allyn regional service center for pricing and service options.

Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must be performed only by qualified end-user biomedical/clinical engineers using this service manual.

Service training is available from Welch Allyn for biomedical/clinical engineers. Follow this link for more information.

Repairs

A Welch Allyn Service Center must perform all repairs on products under warranty, unless you have purchased a Welch Allyn Partners in Care Biomed agreement allowing you to service the device while under warranty.

CAUTION Unauthorized repairs will void the product warranty.

Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.

If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule the repair with the service center nearest you.

Welch Allyn Technical Support

If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical Support Center nearest you for assistance. A representative will assist you in troubleshooting the problem and will make every effort to solve the problem over the phone, potentially avoiding an unnecessary return.

To expedite response to your issue, be prepared to provide details on how (steps executed) and when (time and date) the problem occurred. Also, log and configuration files captured on the device can assist with diagnosis and troubleshooting. You can easily save these files from the device to a flash drive using controls on the Service tab. See the "Service menu" section of this manual for details.

If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn Technical Support representative will record all necessary information to issue an RMA number. The support representative will provide you with the address of the Welch Allyn Service Center to send your device to.

Technical support is available during local business hours.

Returning products

When returning a product to Welch Allyn for service, ensure that you have the following information:

Product name, model number, and serial number. This information may be found on

• the product and serial number labels on the bottom of the device.

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12 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

• A complete return shipping address.

• A contact name and phone number.

• Any special shipping instructions.

• A purchase order number or credit card number if the product is not covered by a warranty.

• A Partners in Care contract number if product is covered under a service agreement.

• A full description of the problem or service request.

1. Obtain an RMA number:

• Visit us on the web at www.welchallyn.com/customer-self-service.htm, or

• Contact Welch Allyn to make a request.

Note Welch Allyn does not accept returned products without an

RMA.

2. Ship the device to Welch Allyn, observing these rules:

a. Remove from the package the battery, all hoses, connectors, cables, sensors,

power cords, and other ancillary products and equipment, except those items that might be associated with the problem.

b. Follow shipping and handling requirements regarding Lithium-ion batteries to

comply with new IATA regulations.

Requirements for returning Lithium-ion batteries

• Remove the Lithium-ion battery from the device. You cannot ship these devices with batteries installed.

• Follow packaging requirements (presented next in this section).

• Do not ship any battery that has been physically damaged or shows signs of leakage.

• Do not ship any battery that has been recalled by the supplier or manufacturer.

• Do not ship any waste batteries that should be recycled or discarded.

• Do not ship multiple batteries together.

• Use ground transportation only to ship Lithium-ion batteries.

Packaging requirements for Lithium-ion batteries and associated devices

• Use packaging provided by Welch Allyn or the battery manufacturer to pack the battery. Seal the battery in the anti-static bag and place it in the shipping box. Return shipments without approved packing materials will not be accepted.

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Service manual Overview 13

Note If the original shipping carton or replacement battery

shipping box is unavailable, consult the manufacturer website for information regarding shipping Lithiumion batteries:

http://www.iata.org/lithiumbatteries

• If returning both the battery and the device, pack the battery and the device separately.

• If returning multiple batteries, pack and ship each battery individually. Do not consolidate multiple batteries in a single package.

c. Clean the device.

Note To ensure safe receipt of your device by the service

center and to expedite processing and return of the device to you, thoroughly clean all residues from the device before you ship it to Welch Allyn. For decontamination and cleaning requirements, see the appendices. If a returned device is found to be contaminated with bodily fluids, it will be returned at the owner’s expense. United States federal regulations prohibit the processing of any device contaminated with blood-borne pathogens. Welch Allyn thoroughly cleans all returned devices on receipt, but any device that cannot be adequately cleaned cannot be repaired.

d. Pack the device. Put the device, enclosed in a plastic bag with a packing list,

into the original shipping carton with the original packing materials or into another appropriate shipping carton, and seal appropriately for shipping. Remember that batteries must be removed from devices before packing and shipping them for return.

e. Write the Welch Allyn RMA number with the Welch Allyn address on the outside

of the shipping carton.

WARNING Safety risk. Do not ship any battery that has been physically damaged or shows signs of leakage unless you receive specific instructions which meet the requirements for the shipment of Lithium batteries. Dispose of damaged or leaking batteries in an environmentally safe manner consistent with local regulations.

WARNING Safety risk. Do not pack a defective battery in checked or carry-on baggage if traveling by air.

Note In the United States, the applicable regulations can be

found in the Code of Federal Regulations (CFR). Refer to 49 CFR 173.185 for shipping lithium batteries by air or ground. Use 49 CFR 172.102 sections 29, 188, 189, A54, A55, A100, A101, A103, and A104 to find the special provisions for shipping lithium batteries.

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14 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Recommended service intervals

To confirm that the device is functioning within the design specifications, perform periodic service as indicated in the following table. Customers who have the Standard unlicensed edition of the Welch Allyn Service Tool can perform the basic functional verification and calibration procedures referenced in the table by following the instructions in this manual. If you have the Gold licensed edition of the service tool, use the tool to perform a complete functional verification and calibration of the device in lieu of performing the basic tests.

Component Service interval Service procedure

NIBP module Annually Basic functional verification

SpO2 module Annually Basic functional verification

SpHb parameter Annually Basic functional verification

EarlySense module N/A N/A

RRa parameter N/A N/A

CO2 module

SureTemp Plus Annually Basic functional verification

ECG N/A N/A

Braun ThermoScan PRO 6000 Annually Basic functional verification

Braun ThermoScan PRO 4000 Annually Basic functional verification

Battery 300 charge cycles Replace the battery

Initially calibrate the module after 1200 operating hours, then once a year or after 4000 operating hours, whichever comes first. The initial calibration should not occur before 720 hours of use. If the initial calibration is done before 720 hours of use, the module will reset to require its next calibration after 1200 hours, instead of after 4000 hours.

Annually or 1200 hours (whichever comes first)

Annually or 4000 hours (whichever comes first)

30,000 hours Replace the module

Calibration (first time only)

Calibration

Use the service tool, Gold licensed edition, to perform a complete functional verification and calibration of the device whenever any of the following conditions exist:

Based on the basic functional verification, the device does not meet specifications

•

• The device has been dropped or otherwise damaged

• The device is malfunctioning

• The case has been opened

• An internal part has been replaced (battery excluded)

Note For instructions on using the Gold licensed edition, see the service tool

help files.

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Service manual Overview 15

Maintenance

For device maintenance information, see “Maintenance and service” in the device’s directions for use. Covered topics include the following:

• Replacing the printer paper

• Inspecting and cleaning the device and accessories

• Changing the battery

The Welch Allyn Service Tool

The Welch Allyn Service Tool is available in the following editions:

• Standard unlicensed: Download from http://www.welchallyn.com/service tool.

• Gold licensed: Required to perform complete functional verification and calibration.

This edition requires an additional license. For more information about acquiring this license, contact Welch Allyn.

Note To qualify for the Gold license, you must attend the

Welch Allyn technical training course or complete online training for the device.

Clinicians and technical service personnel can use the service tool to manage and maintain supported Welch Allyn products. You can use the service tool to do the following:

•

Review device information. When connected to the device, the service tool lists installed modules, installed firmware and hardware versions, warranty and repair information, status, and usage history.

• Receive notifications when periodic maintenance is needed. The service tool can

help you manage and maintain your entire inventory of supported Welch Allyn products. Through the remote service function, the service tool can connect to Welch Allyn Customer Service. With this functionality you can automatically receive firmware updates and feature upgrades for your supported products, including software upgrades for the service tool.

• Install updates and upgrades. The service tool can read the firmware version for

each module and check for available updates or upgrades.

• Create a work list. The work list provides information about service actions—

referred to as work orders—that are waiting for you to perform on your maintained devices. Work orders may include periodic calibrations, upgrades, or license installations.

• Schedule periodic maintenance. You can use the service tool to set the service

interval for each maintained device.

• View and save logs. You can download and save log files from the device for

analysis to help diagnose and identify reported issues.

• Create user accounts. Administrators can create user accounts and set permission

levels to control access to the features, allowing one group to perform administrative tasks and another to perform service tasks. Restricting access prevents the service tool from being used to make unauthorized changes on a connected device.

• Perform functional verification and calibration. The service tool can check any

device requiring calibration and, if necessary, calibrate the device to match the design specifications. This feature is not supported for all products and requires the service tool, Gold licensed edition, for each supported product.

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16 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

• Recover devices. In the rare case where a device can no longer boot because of

corrupted firmware, the service tool can connect the device to Welch Allyn Technical Support to reinstall the firmware.

• Extensible. The service tool software accepts new plug-ins to support future Welch

Allyn products.

Some of these features are enabled for any user (Standard unlicensed edition). Others require special user account privileges or a Welch Allyn service contract (Gold licensed edition). If you require gold-level support for a Welch Allyn product, please contact Welch Allyn technical support.

Battery performance

About the battery

The device uses a rechargeable Lithium-ion smart battery. Internal circuitry enables the battery to report its condition to the device. The device displays the battery status via the LED power indicator, icons on the screen, and status messages appearing in the Device Status area of the display. Battery information may be collected using the service tool.

New batteries are shipped from the manufacturer with a 30 percent charge to extend shelf life. When installing a new battery in the device, you must plug the device into AC power to wake up the battery. If the AC power is not applied to the device, the new battery will appear discharged.

The Device Status area displays a low-battery status message when 30 minutes of power remain and again when 5 minutes remain.

Battery charging is provided by the device’s internal power supply.

For a complete list of battery specifications, see the device’s directions for use.

Best practices

The following practices help to extend the life of the battery and the device.

• Whenever possible, keep the monitor plugged in to charge the battery.

• Remove the battery when storing the device for an extended amount of time.

• Replace batteries that trigger a low battery status message when fully charged.

• Do not use damaged or leaking batteries.

• Store batteries with a 30 to 50 percent charge.

• Store batteries within the temperature range indicated for each period:

WARNING Safety risk. When handling and storing Lithium batteries: Avoid mechanical or electrical abuse. Batteries may explode or cause burns, if disassembled, crushed, or exposed to fire or high temperatures. Do not short or install with incorrect polarity.

○

For storage less than 30 days: Maintain temperature between –4 °F and 122 °F (–20 °C and 50 °C).

○

For storage between 30 days and 90 days: Maintain temperature between –4 °F and 104 °F (–20 °C and 40 °C).

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Service manual Overview 17

○

For storage more than 90 days up to 2 years: Maintain temperature between –4 °F and 95 °F (–20 °C and 35 °C).

• Recycle batteries where ever possible. In the United States call 1-877-723-1297 for

information about recycling your Lithium-ion battery or go to the Call2Recycle website at http://www.call2recycle.org for additional information.

• When recycling is not an option dispose of batteries in an environmentally safe

manner consistent with local regulations.

Factors affecting battery operating time

The following settings and conditions affect the battery operating time:

• The display brightness setting

• The display power-saver setting

• The device power-down setting

• Frequency and duration of alarms and alerts

• Amount of motion artifact during NIBP measurements

• Radio searching for an access point

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18 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

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Controls, indicators, and connectors

The following diagrams show a full-featured monitor. Your monitor, based on size or configuration, might not contain all of these features.

Top-Left-Front view

No. Feature Description

1 Printer Printer provides a printout of patient and device information.

2 Light bar Provides a visual alarm with red and amber LEDs.

3 Thermometry Temperature probe cover box.

4 Thermometry Temperature probe.

5 Thermometry (connector behind cover) Secures the probe connection to the monitor.

6 LCD screen 1024 x 600 pixels color touchscreen provides a graphical user

interface.

7 Battery compartment (behind cover) Houses the lithium-ion battery.

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20 Controls, indicators, and connectors Welch Allyn Connex® Vital Signs Monitor 6000 Series™

No. Feature Description

8 Blood pressure Supports dual-lumen or single-lumen hoses.

9 Pulse oximetry

10 CO2 CO2 sampling exhaust port.

11 CO2 CO2 sampling input connector (behind cover).

Right-Back-Bottom view

Nellcor or Masimo rainbow SET module.

The Nellcor module measures SpO2 and pulse rate.

The Masimo module measures SpO2, pulse rate, SpHb, and RRa.

Note

SpHb and RRa are optional parameters but cannot be configured together.

Note

Monitors configured with RRa cannot be configured with CO2.

No. Feature Description

1 Power switch and LED Power-on/Display power-saving button.

The LED indicates the charging status when the monitor is connected to AC power:

• Green: The battery is charged.

• Amber: The battery is charging.

2 Ethernet RJ-45 Provides a hardwired connection to the computer network.

3 USB client Provides a connection to an external computer for testing and

software upgrades.

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Service manual Controls, indicators, and connectors 21

No. Feature Description

4 Nurse call Provides a connection to the hospital nurse call system. (Not

available on the 6300 model.)

5 Fan exhaust

6 Ground lug (equipotential terminal) Provided for electrical safety testing and as a means for

connection of a potential-equalization conductor.

7 Power connection Provides an external AC power connection.

8 Mobile stand mounting hardware Secures the mounting plate to the monitor.

9 Recess for mounting plate Secures the monitor when the monitor is mounted on the mobile

stand or wall.

10 USB connector door Provides access to host USB connections for optional

accessories.

11 Fan intake

12 Speaker Provides tones.

13 Patient movement

The EarlySense module monitors patient movement, respiration (RR), and pulse rate.

Note

Monitors configured with RRa and CO2 cannot be configured with EarlySense.

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22 Controls, indicators, and connectors Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Page 29

Service menu

Advanced settings and Service tabs

The Advanced tab provides password-protected access to the monitor's Advanced settings (or Admin mode), enabling nurse administrators, biomedical engineers, and/or service engineers to configure specific features. The Advanced tab also presents readonly information about the monitor.

The password to enter Advanced settings is configurable and can also be set to expire. See the "Password" topic at the end of this section for more details.

Note You cannot enter Advanced settings if sensors or physiological alarms are

active or if vital sign measurements are displayed.

General tab

Restore factory default settings

Note This process deletes the custom data file. All custom data will be lost.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. Restore factory default settings:

• To restore radio settings to factory default values, touch Radio settings.

• To restore all current settings to factory default values, touch All settings.

• To delete all root certificates currently installed, touch Root CA certificates.

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24 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™

A confirmation dialog appears.

4. Touch OK.

The factory default settings are restored.

If you selected Radio settings, the radio reboots, and the device remains powered on.

If you selected All settings or Root CA certificates, the device reboots.

Save the device configuration or custom data to a drive

You can save the device configuration or custom data (custom modifiers and custom scoring) to a USB flash drive. You can use the saved configuration to restore the device’s configuration or to copy this configuration to use on other devices. You can use the saved custom data to restore custom modifiers or custom scores, or you can copy them to another device.

Note Not all flash drives are supported.

Note When saving the device configuration, the location ID and asset tag

information are not included in the configuration file.

Note Save to USB does not support saving root CA and wireless certificates.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

3. Touch the General tab.

4. Touch Save to USB.

A confirmation dialog appears. You can save the device configuration or custom data if either custom scores or custom modifiers are present.

5. Touch OK.

If the selected file or files already exist on the USB flash drive, a popup dialog appears with the message "Device configuration file already exists. Select OK to continue with save and overwrite existing file or cancel."

6. Touch OK to save the data to the USB drive or touch Cancel to exit without saving.

A confirmation message appears.

Note If the USB drive is incompatible, the message "Unable to save configuration

to USB" appears. Touch OK to continue.

Note The configuration file is saved as CONFIG.PMP. The custom data file is

saved as CUSTOMDATA.XML.

Load a device configuration, custom data, and/or root CA certificates

You can load a configuration from a USB flash drive to the device.

Note

Note If your configuration includes radio parameters, make sure the radio is

Not all flash drives are supported.

enabled. The radio must be enabled before you can import radio parameters.

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Service manual

Service menu 25

Note If a device setting is not available in the configuration file, the setting

returns to the factory default. This might be the case when the configuration file was saved from a device with a different firmware version.

Note Configuration files cannot be cloned between devices with different host

software, except where the version change is minor.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

3. Touch the General tab.

4. Touch Configure from USB.

A confirmation dialog appears.

5. Select Device configuration, Custom data XML, and/or Root CA certificates.

A confirmation dialog appears to confirm overwriting the existing configuration.

6. Select OK to proceed, or Cancel to quit.

The configuration from the USB flash drive overwrites the configuration on the device, and the device reboots.

Note If device configuration data is not present on the USB drive, that option will

be disabled.

Note If custom modifiers are not present on the USB drive, that option will be

disabled.

Note If root CA certificates are not present on the USB drive, that option will be

disabled.

Note If the configuration file is incompatible, an "Unable to read configuration

from USB" message appears. This might be the case if the configuration file was cloned from a device with different software version.

Note Configuration files can be edited or amended by loading the configuration

file onto the device, making changes to the configuration through the user interface, and then saving the configuration file.

Note Lamarr radio configurations do not overwrite Newmar radio configurations,

and vice versa. A single configuration file can store configurations for both Lamarr and Newmar radios. To create this file, first create the configuration file on a device with one type of radio and save it. Then load the configuration file on a second device with the other type of radio, configure the radio, and save the file. The newly saved configuration file includes both the Lamar and Newmar radio configurations, but the device activates only the configuration matching the device's radio type.

Delete custom data

To delete custom data, you must restore the monitor to factory defaults. Restoring the monitor to factory defaults also deletes all configuration settings.

To restore the custom configuration settings, save the configuration file to a drive and reload the file after restoring factory defaults.

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26 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™

To determine if custom data is loaded on the device, complete these steps:

1. Go to the Service tabs as described in "Access the Service tabs."

2. Touch the Device tab.

A Custom file line displays the configuration name and the cyclical redundancy check (CRC) in the Firmware version column.

Enter an asset tag

You can enter an alpha-numeric identifier in the data field to serve as an asset tag for device identification.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. Touch and enter up to 20 characters.

4. Touch OK.

Note If the device language changes, the asset tag remains

unchanged.

Send device information to PartnerConnect

The device sends technical information, such as log files, to PartnerConnect periodically. You can also manually send this information at any time by following this procedure.

Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the General tab.

3. Touch Sync with server.

Self-tests tab

Calibrate the touchscreen

This tab calibrates the touchscreen, if needed.

Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Self-tests tab.

3. Touch Start.

a. Touch the location indicated by the device. The device checks the current

calibration. If the location coordinates and touched location match, a Calibration Confirmation dialog appears. Touch OK to finish.

b. If the locations do not match, a calibration failure dialog appears. Touch

Calibrate, and then touch the screen as indicated. When calibration is complete, a Calibration Confirmation dialog appears. Touch OK to finish.

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Service manual Service menu 27

Logs tab

View an error or event log

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Logs tab.

3. View a log report.

• To view an error log, select Error.

• To view an event log, select Event.

Save error and event logs to a USB flash drive

This feature is available in software versions 1.71.03 and later.

You can save a copy of the error and event logs to a USB flash drive.

Note Not all flash drives are supported.

1. Connect a flash drive to the USB port.

2. Go to the Service tabs as described in “Access the Service tabs.”

3. Touch the Logs tab.

4. Touch Save to USB.

A confirmation dialog appears.

5. Touch OK.

Copies of both log files are saved to the drive.

Device tab

View device and module information

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Device tab.

Device and module information appears for you to view.

Licensing tab

View device licenses

Note After activating a new license, restart the device to complete the activation

process.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Licensing tab.

A list of available licenses appears. Checks indicate installed licenses.

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28 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Password tab

Configure passwords

Note The keyboard for the Password tab is the English keyboard regardless of

the language configured on the device.

Note New passwords must meet length requirements to be accepted as valid.

Note The keyboard for the Password tab does not set the first character to upper

case.

Note If you forget or lose your password, you cannot access the Password tab.

See "Access the Service tabs" at the beginning of this section.

1. Go to the Service tabs as described in “Access the Service tabs.”

2. Touch the Password tab.

3. To change the current password, touch Change password.

a. Enter a new password.

Note The password must have between 8 and 32 characters.

A "Re-enter password" dialog appears.

b. Touch OK and re-enter the new password to confirm the change.

Either a "Successful password change" or "Failed password change" dialog appears.

c. Touch OK and then proceed as needed. In the case of a failed password change,

either try again or cancel the operation.

4. To lock out a user after 10 consecutive incorrect passwords, touch Enable failed

attempt lockout.

Note The lockout period is 5 minutes.

5. To set an expiration for the current password, touch Enable password expiration,

and then enter the number of days after setting a password that it will expire.

Page 35

Power-up sequence

The system performs a power-on self test (POST) each time the device is powered on. During power up, the device performs a comprehensive self test of the software. If software testing is successful, the device then tests internal hardware. If all tests are successful, the system completes power up and the Home tab appears.

To perform the POST:

1. Disconnect any patient cables connected to the device.

2. Insert a fully charged battery into the device.

3. Upon each power up, confirm the following:

a. The light bar flashes amber.

b. The Welch Allyn startup screen appears.

c. A beep sounds, followed by one chime.

Note If no chimes sound, replace the speaker as specified in

“Remove the speaker.”

d. The product line logo appears at the bottom of the screen.

e. If a printer is installed, the paper advances slightly.

f. The Home tab appears.

WARNING Equipment failure risk. The device includes a fan that circulates air through the device. If the fan does not run when you power up the device, remove it from use and inform qualified service personnel immediately. Do not use the device until the problem is corrected.

If the internal self-check is successful, the device shows its normal functions with all values blank and the device is ready for operation. If the self-check fails, an error message appears in the Device status area at the top of the screen. If a fault that could adversely affect the product is detected, the device enters a safe mode and stops monitoring patients. The device remains in safe mode until it is turned off or until it shuts down automatically after a period of inactivity.

If a system error is detected, the device becomes inactive until you press or until the device shuts down automatically. The device displays a system fault message that

contains a wrench icon( ) and a system fault code to aid service personnel and engineers in diagnosing the problem.

While in safe mode, the red LED bar and the piezo buzzer cycle on and off.

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30 Power-up sequence Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Page 37

Troubleshooting

This section provides the following tables to help troubleshoot the device.

• Symptoms and solutions: These tables list symptoms you might observe, list

possible causes, and suggest actions that may eliminate the problem.

• Technical alarm messages: These tables list messages generated by the device

software when a problem is detected. The tables explain possible causes and suggest actions that can resolve the problem.

These tables can help you diagnose and fix a problem. They do not replace basic troubleshooting skills. You must still trace the source of the problem to the board or module level to decide the best course of action. Welch Allyn does not support component-level repair to the board or module. For available replacement parts, see “Field Replaceable Units.”

WARNING Do not perform troubleshooting on a device that is emitting smoke or exhibits other signs of excessive overheating. Disconnect the device from AC power and call Welch Allyn Technical Support immediately.

CAUTION Replace parts, components, or accessories only with parts supplied or approved by Welch Allyn. The use of any other parts can lead to inferior device performance and will void the product warranty.

Symptoms and solutions

Power

Symptom Possible cause Suggested action

The device does not power up A new battery was installed Connect AC power to wake up

the battery.

The AC power is disconnected Connect AC power.

The power cord is defective Replace the power cord.

The battery is discharged Charge the battery.

The power button is defective Replace the power button.

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32 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

An internal connection is faulty Check the power-flex cable

connection at J6 on the main board.

Check the AC power harness connections from the IEC connector to the power supply.

Check the power harness from the power supply J2 to J30 on the main board.

Check the battery power harness from J2 on the battery connector board to J29 on the main board.

The power supply is defective Check the output voltage on the

power supply. The voltage should be 15 V ± 0.45V DC. If it is not, replace the power supply.

Hardware

The battery is defective Charge the battery for 5 hours. If

the battery icon on the display still shows an empty battery symbol, replace the battery.

The main board is defective Replace the main board.

The battery doesn’t charge or run time is low

The battery is defective Charge the battery for 5 hours. If

the battery icon on the display still shows an empty battery symbol, replace the battery.

The battery connector board is defective Check the battery connector

board for an open short or broken connector and replace if necessary.

The battery has reached the end of its useful life Use the service tool to check

cycle count. If the cycle count exceeds 300, replace the battery.

Mechanical Symptom Possible cause Suggested action

Noisy fan Dust build up Use canned air to blow dust out

of fan.

Fan is out of balance Replace fan.

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Service manual Troubleshooting 33

Mechanical Symptom Possible cause Suggested action

Cracks in housing Non-approved cleaning agents Replace plastic housing as

necessary.

Use only approved cleaning agents.

Display

Symptom Possible cause Suggested action

The touchscreen does not respond Software error Reboot the device. Press and

hold the power button until the device shuts down.

Note Any configuration settings not saved as default will be lost. Press the power button to restart.

The display is blank when the power is on

The touchscreen is out of calibration In Advanced Settings, touch the

Service > Self-tests tabs, then recalibrate the screen.

The touchscreen lock is activated To unlock the touchscreen, touch

at the bottom of the screen.

To disable the touchscreen lock, touch the Settings > Device tabs, then uncheck Allow display lock timeout.

An internal connection is faulty Check the connection at J48 on

the main board with display flex cable.

A display flex cable is broken Replace the touchscreen and

display assembly.

The main board has a faulty touchscreen controller

Excessive force or prolonged rubbing in an area of the touchscreen

The device is in Power-Saver mode Wake the display by touching the

Replace the main board.

Replace the touchscreen.

screen or the power button.

The device powered down after a period of inactivity

An internal connection is faulty Check the display harness

Turn on the device by pressing the power button. In Advanced Settings, touch the General >

Display tabs, then set Device power down to the desired

interval.

connections at the display and

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34 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

J19 on the main board. Replace the cable if damaged.

A cable is damaged Replace the cable.

The display is dim The brightness setting is too low Increase the brightness setting.

Touch the Settings > Device tabs, touch Defaults, then set Display brightness to the desired level.

The display has reached the end of its useful life Replace the display.

User interface

Symptom Possible cause Suggested action

Unable to access advanced settings or enter the advanced settings code

Desired profile does not appear in the Profiles tab

Communication

Symptom Possible cause Suggested action

Cannot communicate through the USB client connection

Patient monitoring is active or being simulated Discontinue patient monitoring or

stop the simulation.

The parameter alarm is on Dismiss the alarm.

Intervals are turned on Stop intervals.

The profile license is not installed In Advanced settings, touch the

Service > Licensing tabs. Verify that the profile license box is checked. If not, purchase the license and install it using the service tool.

The profile is not enabled In Advanced settings, touch the

Device tab, then check the profile(s) you want to enable.

The battery charge is low Connect the device to AC power

and allow the battery to fully charge.

The communications board does not receive power

The USB client is defective Test the connection by

Check the voltage from J49 on the main board for +5.0, ±0.5V DC. Replace the main board if necessary.

connecting a PC running the service tool. Verify that the service tool is configured properly on the PC to

Page 41

Service manual Troubleshooting 35

Symptom Possible cause Suggested action

communicate with the device. See the service tool help files.

Replace the power cable to the communications board.

USB accessories do not communicate with the monitor

The device does not communicate via Ethernet with the computer network

The accessory is defective Replace with a known good

accessory.

The communications board is not receiving power Check the voltage from J49 on

the main board for +5.0, ±0.5V DC. Replace the main board if necessary.

One or more USB host connections are defective Test the connection with a USB

thumb drive. If no power or enumeration is present, such as an LED on a thumb drive, replace the communications board.

A USB connection from the communications board to the main board is faulty

The device is not configured properly Check the settings with your

The communications board is not receiving power Check the voltage from J49 on

Verify that the USB cables are connected correctly.

Replace the USB cables.

network administrator.

the main board for +5.0, ±0.5V DC. Replace the main board if necessary.

The radio does not connect to the network

The Ethernet connection from the main board is faulty

The network Ethernet switches are not set to the correct speed to work with the device

The cable run to the switch is too long Use a shorter patch cable.

The device is out of range of the access point Check the network status

The device is not configured properly Check the settings with your

The antenna is defective Check the antenna cable and

Test the internal Ethernet cable. Replace if necessary.

Verify that the shim is installed, if required, on the Ethernet cable connector at J11. See the reassembly notes for the main board.

Set the switches to 10 Mbps full duplex.

screen’s RSSI value.

network administrator.

antenna connection. Replace the cable and antenna if necessary.

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36 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

The communications board is not receiving power Check the voltage from J49 on

the main board for +5.0, ±0.5V DC. Replace the main board if necessary.

Alarms

Symptom Possible cause Suggested action

The light bar does not turn on No alarm was triggered Verify that the light bar flashes

when the system starts.

Verify that the alarm is triggered by a visual indicator in the message status area and an audio alarm occurs.

There is a faulty connection Check the light-bar harness and

connections at the light bar and J46 on the main board. Replace the defective cable if necessary.

The light-bar board is defective Apply +3.3V to pin 1 of the

harness and ground to pin 2. Verify that the amber LEDs illuminate. Connect the ground to pin 3. Verify that the red LEDs illuminate. If one or both do not illuminate, replace the LED light bar.

The main board is defective Verify that there are +3.3V at pin

1 of J46 on the main board.

No audible alarm occurs No alarm was triggered Verify that the alarm is triggered

by a visual indicator in the message status area and light bar. Listen for audible sounds on start up.

The alarm audio is set to Off

The alarm audio is set too low

Touch the Alarms > General tabs, then select Alarm audio on.

In Advanced settings, touch the General > Alarms tabs, then disable Allow user to turn off general audio.

Touch the Alarms > General tabs, then set Volume to the desired level.

In Advanced settings, touch the General > Alarms tabs, then

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Service manual Troubleshooting 37

Symptom Possible cause Suggested action

set Minimum alarm volume to the desired level.

There is a faulty connection Check the speaker harness and

connections at the speaker and J12 on the main board. Replace the defective cable if needed.

The speaker is defective Replace the speaker.

The main board is defective Test speaker output using an

oscilloscope on J12.

NIBP

Symptom Possible cause Suggested action

The NIBP frame on the display is blank

Patient movement messages

Symptom Possible cause Suggested action

The Movement frame on the display is unavailable.

The USB cable is defective Replace the USB cable.

The NIBP module is not connected Check the internal USB

connection.

The NIBP module is not functional Check the error logs for NIBP

errors. See the service tool help files for details on specific errors and suggested actions.

Check with Welch Allyn for software updates.

If no NIBP error is logged, the main board might be defective

A USB cable is defective Replace the USB cable.

The EarlySense module is not connected Check the internal USB

Replace the main board if necessary.

connection.

The EarlySense module is not functional. Check the error logs for

EarlySense errors. See the service tool help files for details on specific errors and suggested actions

Connect device to a computer with the Service Tool installed and an active internet connection. Search for any available software updates.

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38 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

SpO2

If no error is logged, the main board might be defective

The selected profile does not support patient movement monitoring.

Replace the main board if necessary.

Change the profile to Continuous Monitoring.

Symptom Possible cause Suggested action

The SpO2 frame on the display is blank

The USB cable is defective Replace the USB cable.

The SpO2 module is not connected Check the internal USB

connection.

The SpO2 module is not functional Check the error logs for SpO2

errors. See the service tool help files for details on specific errors and suggested actions.

Check with Welch Allyn for software updates.

If no SpO2 error is logged, the main board might be defective

Replace the main board if necessary.

SpHb

Symptom Possible cause Suggested action

The SpHb frame on the display is blank

The SpHb frame is unavailable The selected profile does not support SpHb. Change the profile to Intervals

The UI license is not installed. Purchase a license and install the

license using the service tool.

The wrong sensor is connected. Use a sensor that supports the

SpHb parameter.

The sensor or cable expired. Replace the sensor or cable.

The sensor or cable is defective. Replace the sensor or cable.

The Masimo SpO2 module does not have the SpHb parameter enabled.

Purchase the parameter and install using the service tool.

Monitoring or Continuous Monitoring.

Page 45

Service manual Troubleshooting 39

RRa

Symptom Possible cause Suggested action

CO2

The RRa frame on the display is blank

The RRa frame is not available. The selected profile does not support RRa. Change the profile to Continuous

The RRa sensor is not connected. Connect an RRa sensor.

The sensor or cable is defective. Replace the sensor or cable.

The UI license is not installed. Purchase a license and install it

using the service tool.

The Masimo module does not have the RRa parameter enabled.

Purchase the parameter and install it using the service tool.

Monitoring.

Symptom Possible cause Suggested action

The CO2 frame on the display is blank

A USB cable is defective Replace the internal USB cable.

The CO2 module is not connected Check the internal USB

connections.

The CO2 module is not functional Check the error logs for CO2

errors. See the service tool help files for details on specific errors and suggested actions.

The pump does not activate when the sampling line is attached

The etCO2 and RR frames are unavailable.

Check with Welch Allyn for software updates.

If no CO2 error is logged, the main board might be defective

The sampling line is not securely attached Screw the sampling line

The input connector is dirty Clean the input connector. See

The selected profile does not support CO2 Change the profile to Continuous

Replace the main board if necessary.

connector clockwise into the CO2 input connector on the monitor until it can no longer be turned.

the appendices for instructions.

Monitoring.

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40 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

ECG

Symptom Possible cause Suggested action

No LTA alarm associated with patient injury or death

No LTA or ECG tile shows Arrhythmia detection off

No ECG pane Module not connected Check ECG module LED.

LTA license not installed Remove device from service,

contact Welch Allyn Technical

V-Tach, V- Fib, Asystole detection disabled

invalid data

Alarms off in advanced settings Turn on alarms.

No license Install license.

ECG module unable to detect arrhythmias Contact Welch Allyn Technical

Faulty patient cable Check cable.

Faulty module cable

CVSM software does not support ECG Update software.

Profile not set to Continuous Monitoring Set profile to Continuous

Support, and return to Welch Allyn for service.

Support.

Replace the module if necessary.

Monitoring.

ECG tile disabled Patient type set to Neonate Change patient type to Adult or

No waveform Start button not activated

ECG gain too high Reduce ECG gain.

Patient type set to Neonate Change patient type to Adult or

Noisy waveform 50 or 60 Hz filter disabled Enable filter.

Wrong mains filter value selected (50 Hz versus 60 Hz)

Poor lead placement See DFU for proper placement.

Pediatric.

Touch Start on ECG tile to begin waveform streaming.

Pediatric.

Set the filter to the correct mains frequency for your location.

Page 47

Service manual Troubleshooting 41

Symptom Possible cause Suggested action

No pacer or ECG tile shows pacer detection off

No alarming snapshot was autoprinted

Printed waveform is too small ECG gain and/or sweep speed is set too low Increase gain and/or sweep

Snapshot button is disabled An alarming snapshot is in progress Wait for up to one minute for the

Module LED off Module is not receiving power Replace cable.

Pacer detection Off

ECG module unable to detect pacer Contact Welch Allyn Technical

Automatic print on ECG alarm disabled In Advanced settings, touch the

Less than one minute has elapsed between snapshots

Touch the Settings > Setup tabs, then touch the ECG vertical tab. Enable Patient has a pacemaker.

Support.

Replace the module if necessary.

Parameters tab, then touch the ECG vertical tab. Enable Automatic print on ECG alarm.

See printer section for print failures.

speed and reprint.

button to enable.

Module LED yellow Internal error Power cycle device or disconnect

Module LED steady green Module powered on Working as designed.

Module LED flashing green Sending data Working as designed.

Weight scale

Symptom Possible cause Suggested action

Weight does not appear in manual parameter frame

and then reconnect cable.

The weight was not selected in Advanced settings

The weight scale is not licensed Purchase a license and install the

The weight scale is not connected Check cables and connections.

In Advanced settings, touch the

Parameters tab, then select Weight.

Note You can select only four

manual parameters.

license using the service tool.

Use the service tool to test connectivity. Replace cables.

The weight scale is not configured Consult the scale directions for

use.

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42 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Temperature

Symptom Possible cause Suggested action

The temperature frame on the display is blank

The USB cable is defective Replace the USB cable.

The temperature module is not connected Check the internal USB

The temperature module is not functional Check the error logs for

If no temperature error is logged, the main board might be defective

Braun ThermoScan PRO 4000 thermometer

Symptom Possible cause Suggested action

The thermometer batteries don’t charge

The dock LED is green, but the battery is low or depleted

The rechargeable battery pack no longer takes a charge

Primary AA batteries are installed in the thermometer

connection.

temperature errors. See the service tool help files for details on specific errors and suggested actions.

Replace the main board if necessary.

Replace the rechargeable battery pack.

Replace the batteries with a rechargeable battery pack.

The dock is defective Replace the dock.

Thermometer readings do not transfer to the device

The external USB cable is unplugged Check the external USB

The USB bus has stopped communicating with the Braun dock. (The device displays wrench error #00000014.)

Note For additional troubleshooting tips for the thermometer, see the

manufacturer’s product documentation.

Braun ThermoScan PRO 6000 thermometer

Symptom Possible cause Suggested action

Braun measurements are inaccurate Probe lens is displaced Examine lens for displacement. If you

connection.

Reboot the host device.

observe a gap in the seam between the bezel and the lens, replace the thermometer.

Page 49

Service manual Troubleshooting 43

Symptom Possible cause Suggested action

Use inconsistent with DFU See DFU for proper operation. Perform

the Braun functional verification test using the service tool or the manual test described in this manual. Replace as necessary.

Ingress of cleaning solutions has corroded the electronics

Temperature tile displays ++

Braun displays HI

Temperature tile displays - -

Braun displays LO

Braun displays “POS” error The infrared monitor cannot find a

Temperature taken is not within typical human temperature range. HI will be displayed when temperature is higher than 108°F (42.2°C).

Temperature taken is not within typical human temperature range. LO will be displayed when temperature is lower than 68°F (20°C).

temperature equilibrium and allows no measurement.

Replace the thermometer. Review cleaning procedures in the DFU.

Change probe cover to reset. Then, make sure thermometer is properly inserted and take a new temperature.

Change the probe cover to reset. Restrict patient movement and ensure that the positioning of the probe is correct and remains stable while taking new temperature.

Braun displays “Err” error Ambient temperature is not within the

allowed operating range (50 – 104 °F or 10 – 40 °C) or changing too rapidly.

Braun display is blank or displays all icons

Braun displays Alert icon with “1” in lower right corner

System error

Technique Compensation (PerfecTemp) technology is not functioning or disabled

Wait 20 seconds until thermometer turns off automatically, then turn on again. Ensure thermometer and patient are in an environment for 30 minutes where the temperature is between 50 °F and 104 °F or 10 °C and 40 °C.

Wait 20 seconds until the thermometer turns off automatically, then turn on again. If error persists, reset the thermometer by removing the batteries and putting them back in.

If error still persists, batteries are dead. Insert new batteries.

If error still persists, contact local Welch Allyn Service Center or representative.

Open the temperature tab in Advanced settings to configure PerfecTemp*.

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44 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symptom Possible cause Suggested action

Braun displays Alert icon with “U” in lower right corner

C/F button is not functional Celsius only enabled Open the temperature tab in Advanced

Pulse timer button is not functional Pulse timer disabled Open the temperature tab in Advanced

Braun displays lock icon and is unresponsive

Braun display is blank after performing upgrade

*Host device Braun 6000 settings override configuration settings from Welch Allyn Service Tool.

Unadjusted Operating Mode is enabled

Security mode enabled and anti-theft timer has expired

Software upgrade was interrupted Remove and replace the battery while

Open the temperature tab in Advanced settings to configure Unadjusted Operating Mode*.

settings to disable Celsius only selection*.

settings to enable pulse timer*.

Return Braun thermometer to dock to unlock. Security mode is set on temperature tab in Advanced settings.

holding the C/F button or return to the dock while holding the C/F button. Retry upgrade.

Note For additional troubleshooting tips for the thermometer, see the

Manual parameters

Symptom Possible cause Suggested action

The manual parameter frame does not appear on the Home tab

BMI is not displayed The BMI parameter is not selected Select the BMI parameter in the

manufacturer’s product documentation.

No manual parameters are selected in Advanced settings

Height or weight was changed Adjusting the height or weight

Weight scale not connected BMI is available only from a

In Advanced settings, touch the Parameters tab, then select the desired manual parameters.

Note You can select only four manual parameters.

advanced settings.

clears BMI.

weight scale with height.

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Service manual Troubleshooting 45

Printer

Symptom Possible cause Suggested action

The printer does not print The reactive side of the thermal paper does not

face the print head

The thermal paper is wet Clean and dry the inside of the

The USB cable is defective Replace the USB cable.

The printer module is not connected Check the internal USB and

The printer does not have power Check J17 on the main board. For

The printer module does not function Replace the printer module.

The power harness is defective Test the power harness. Replace

If no printer error is logged, the main board may be defective

The printer fuse has blown; check MCE printer fuse F5

Reverse the printer paper.

printer housing and replace the printer paper.

power harness connection.

more information, see “Interconnect diagram.”

if necessary.

Check the error logs for printer errors. Replace the main board if necessary.

Replace the MCE PCBA.

Barcode reader

Symptom Possible cause Suggested action

The barcode reader powers on but does not transfer data

The patient ID or clinician ID do not match

No license is installed Purchase a license and install

the license using the service tool.

The barcode reader is not programmed to use USB Com Port Emulation mode

The barcode reader is not supported For Honeywell model 4600g

The barcode scanner did not enumerate properly Power cycle the Connex

The barcode scanner is not programmed to properly interpret the barcode

Refer to the manufacturer's documentation to program the barcode reader to USB COM Port Emulation mode.

barcode readers, verify that the PID is set to 020A.

device.

Program the barcode scanner to turn on required symbology and to also add or delete characters to form correct ID.

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Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Errors

Symptom Possible cause Suggested action

#000000001 An internal software error Power down and restart. If the

error persists, call Welch Allyn

#000000002 An unclassified hardware error

#000000003 Graphics RAM POST

#000000004 System RAM POST

#000000005 Watchdog POST

#000000006 FLASH initiation failed

#000000007 A display system error

#000000008 A real-time clock error

#000000009 An audio system error

Technical Support for service.

#000000010 An Ethernet system error

#000000011 The touchscreen controller failed

#000000012 Five or more SMBUS errors over a 1-minute period

occurred

#000000013 The communications module or main board failed

#000000014 Main board USB hub failure

#000000015 Software watchdog timer reset

Technical alarm messages

This section presents tables of technical alarm and information messages to help you troubleshoot issues on the device. For information about physiological, dialog, or informational messages, see the device’s directions for use.

When the device detects certain events, a message appears in the Device Status area at the top of the screen. Message types include the following:

•

Information messages appear on a blue background.

• Very low-priority alarms appear on a cyan background.

• Low- or medium-priority alarms appear on an amber background.

• High-priority alarms appear on a red background.

Technical alarm messages are low priority or very low priority unless noted in the Message column.

You can dismiss a message by touching the message on the screen, or, for some messages, you can wait for the message to time out.

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Service manual Troubleshooting 47

To use these tables, locate the message that appears on the device in the left column of the table. The remainder of the row explains possible causes and suggests actions that can resolve the issue.

If you cannot resolve the issue, use the service tool to read the error log files or use the service tool to perform a functional test1 on the module reporting the message.

CO2 messages

Message Possible cause Suggested action

CO2 not functional. Call for service. A nonrecoverable communications error has

occurred

Filter line disconnected. The sampling line is not connected to the monitor Connect a sampling line to the

The sampling line is defective Replace the sampling line.

The input connector is dirty Clean the input connector. See

The sampling line detection switch is faulty Replace the module.

Occlusion in gas line. (High-priority alarm)

The purge cycle failed to clear a blockage in the sampling line

The purge cycle failed to clear a blockage inside the module

Check the error logs for CO2 errors. See the service tool help files for details on specific errors and suggested actions.

Check with Welch Allyn for software updates.

monitor.

Check to ensure that the sampling line plug is tightly connected to the monitor.

the appendices for instructions.

Replace the sampling line.

Replace the module.

CO2 temperature out of range. CO2 is not calibrated.

Connect or clear filter line. Calibration failed because sampling line is

Requires the service tool, Gold licensed edition.

CO2 module temperature is out of range Wait for the module temperature

blocked or kinked

Module is not ready for calibration because the sampling line is not connected to the monitor

to return to normal and the module to reset before calibrating CO2.

Move to a location where the ambient temperature enables the module temperature to return to normal and the module to reset before calibrating CO2.

Check sampling line for obstruction or kinks. Replace the sampling line if necessary.

Check to ensure that the sampling line plug is tightly connected to the monitor.

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48 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Purging filter line. An occlusion was detected in the sampling line,

which automatically initiated a purge cycle

Check calibration gas concentration.

Check calibration gas flow. The calibration gas flow is unstable Check the sampling line for kinks

Check exhaust port for obstruction. The exhaust port is blocked Verify that the exhaust port is

Calibration overdue. CO2 might not be accurate.

The calibration gas is not flowing Check that the calibration gas is

The calibration gas has the wrong CO2 concentration

Internal flow problem Replace the module.

The due date for calibration has passed Perform CO2 calibration.

Wait for the purge cycle to clear the blockage and the module to be reset.

turned on.

Check that the calibration gas has the correct concentration.

or obstructions.

Check all tubing connections for leaks.

Check that the gas source is not running out.

unobstructed.

Factory service overdue. CO2 might not be accurate.

Calibration failed. The calibration failed for the reason named in the

Calibration completed successfully. An uninterrupted, error-free calibration took

Calibration aborted. You or some other user interrupted the

Patient movement messages

Message Possible cause Suggested action

Replace the bed sensor. The sensor is faulty or expired. Replace the bed sensor.

The bed sensor is disconnected. The bed sensor is disconnected from the monitor. Check the bed sensor cable to

The due date for factory service has passed Replace the module.

error message

place

calibration

The cable is faulty or expired. Replace the cable.

The bed sensor is disconnected from the extension cable

Check the error message and take corrective action presented.

Resume using the monitor.

Resume or retry calibration.

ensure that connections to the monitor and the extension cable are tight.

The bed sensor is upside down.

The bed sensor was not placed properly underthe mattress, mattress cover, or mattress pad

Turn the sensor right-side up.

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Service manual Troubleshooting 49

Message Possible cause Suggested action

Cannot measure patient. Lost or unstable signal.

Cannot measure respiration The sensor is not under the patient's chest (Low

The sensor is not under the patient's chest (Low confidence condition)

The sensor is turned 90 degrees, placed vertically (Low confidence condition)

There is excessive patient movement (Low confidence condition)

An unqualified mattress type is in use

confidence condition)

The sensor is turned 90 degrees, placed vertically (Low confidence condition)

There is excessive patient movement (Low confidence condition)

An unqualified mattress type is in use Switch to a qualified mattress

The sensor is not under the patient's chest (Low confidence condition)

Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.

Check the patient. Replace the bed sensor.

Adjust the position of the sensor under the patient's chest.

Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.

Check the patient. Replace the bed sensor. Use an alternative sensor to monitor respiration.

type.

Cannot measure pulse rate. The sensor is not under the patient's chest (Low

confidence condition)

The sensor is turned 90 degrees, placed vertically (Low confidence condition)

There is excessive patient movement (Low confidence condition)

An unqualified mattress type is in use Switch to a qualified mattress

EarlySense is not functional. A module error occurred. Call for service.

Bed sensor expires in… The bed sensor expires soon. Replace the bed sensor before it

The sensor has expired. The bed sensor has expired. Replace the sensor.

The sensor is defective. A sensor error occurred Replace the sensor.

Trend change detected. Review patient history.

Patient measurements have changed enough to require attention

Adjust the position of the sensor under the patient's chest.

Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.

Check the patient. Replace the bed sensor. Use an alternative sensor to monitor pulse rate.

type.

expires.

Check the patient and patient history.

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50 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

RRa messages

Message Possible cause Suggested action

Respiratory freshness timeout expired.

Replace RRa probe. The sensor is faulty Replace the sensor.

RRa patient interference detected. Poor sensor placement on the patient Remove the sensor from the

Excessive ambient or environmental noise Reduce the level of noise in the

room.

Poor sensor placement on the patient Remove the sensor from the

patient and reapply.

The patient cable or sensor is defective

No sensor is connected Connect the sensor.

The cable is faulty Replace the cable.

The patient is talking

The patient is snoring Gently adjust the patient's

Replace the patient cable or sensor.

patient and reapply.

Ask the patient to limit talking.

position to reduce snoring. Awaken and ask the patient to

adjust their position to reduce snoring.

RRa background interference detected.

NIBP messages

Message Possible cause Suggested action

Alarm

NIBP air leak; check cuff and tubing connections.

NIBP not functional. Call for service.

Excessive ambient or environmental noise Reduce the level of noise in the

room.

The NIBP module has an air leak Check the cuff, tubing, and

connections for leaks. If no leaks are found, retake the measurement. If the message reappears, replace the NIBP module.

Internal errors or messaging errors occurred Check the error logs for NIBP

errors. See the service tool help files for details on specific errors and suggested actions.

Check with Welch Allyn for software updates.

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Service manual Troubleshooting 51

Message Possible cause Suggested action

The ambient temperature is out of range Use the monitor in the specified

temperature range.

Unable to determine NIBP; check connections; limit patient movement.

Unable to determine NIBP; check connections and tubing for kinks.

Incorrect NIBP cuff size; check patient type.

Inflation too quick; check NIBP cuff and tubing connections.

Unable to determine NIBP; check inflation settings.

Pressure exceeded the maximum limit for this patient mode

NIBP tubing on the outside of the device is kinked Check the connections and tubing

The NIBP module needs to be calibrated Perform NIBP calibration.

Tubing inside the NIBP module is kinked Replace the NIBP module.

A neonate cuff is in use with the monitor in adult or pediatric mode

NIBP inflation was too quick Check the connections and tubing

Target pressure was too low Check inflation settings and

Check connections; limit patient movement.

Clear the alarm and retry NIBP.

for kinks. Clear the alarm and retry NIBP.

Check the patient type and cuff size.

Clear the alarm and retry NIBP.

for kinks. Clear the alarm and retry NIBP.

change as necessary. Clear the alarm and retry NIBP.

Change the inflation setting.

Too many attempts Change the inflation setting.

Information

User cancelled NIBP reading. Blood pressure reading cancelled by user

Tube type does not match device configuration.

(NIBP measurement is available)

Excessive patient movement. The NIBP reading was deemed not precise

The tube type connected to the monitor does not match the NIBP configuration.

The single lumen switch on the NIBP connection is stuck

Touch OK to dismiss. Touch NIBP Start button to

dismiss and restart the NIBP reading.

Touch OK to dismiss. Configure the NIBP advanced

settings to match the tube type, patient type, and algorithm.

Use a small screw driver to press the switch in and release until the spring returns the switch to the dual-lumen position.

Touch OK to dismiss. Limit patient movement and

restart the NIBP measurement.

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52 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

SpO2 and SpHb messages

Message Possible cause Suggested action

Alarm

SpO2 not functional. Call for service.

Attach SpO2 sensor to monitor. The sensor was not detected Check the sensor connection.

Replace the SpO2 sensor. The sensor is faulty Replace the sensor.

The sensor is defective Replace the SpO2 sensor with a

known good sensor.

An internal error occurred Update the host software to the

current version.

Check the error logs for SpO2 errors. See the service tool help files for details on specific errors and suggested actions.

Check with Welch Allyn for software updates.

Replace the sensor.

The sensor expired (applies only to SpO2 / SpHb sensors)

No sensor is connected Connect the sensor.

The patient cable is faulty Replace the cable.

Replace the sensor.

Searching for SpO2. (High-priority alarm)

Low SpO2 signal quality. Check sensor.

Low SpHb signal quality. Check sensor.

Low perfusion. Check sensor.

The SpO2 module is faulty Verify module functionality by

replacing the sensor with the applicable SpO2 tester. If the message persists after you have installed the SpO2 tester, replace the module.

The SpO2 sensor is not attached to the patient’s finger

Poor sensor placement on the patient. Remove the sensor from the

The patient cable or sensor is defective Replace the patient cable or

The SpO2 module is faulty Verify module functionality by

Touch the alarm icon or the SpO2 frame to dismiss the alarm.

Set the SpO2 Alarm limits to Off.

Reattach the SpO2 sensor to the patient's finger.

patient and reapply.

sensor.

replacing the sensor with the applicable SpO2 tester. If the message persists after you have

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Service manual Troubleshooting 53

Message Possible cause Suggested action

installed the SpO2 tester, replace the module.

SpO2 mode only. Check sensor or cable.

SpO2 sensor expires in... Note This message appears only

on devices configured with SpHb.

Replace the SpO2 cable. The cable is not functioning properly Replace the cable.

The sensor is operating as an SpO2-only sensor because it failed to calibrate properly

The sensor will expire soon Replace the sensor.

The SpO2 module is faulty Verify module functionality by

Temperature messages (SureTemp)

Message Possible cause Suggested action

Alarm

Reattach the cable to the monitor.

Remove the sensor from the patient and reapply.

replacing the sensor with the applicable SpO2 tester. If the message persists after you have installed the SpO2 tester, replace the module.

Connect temperature probe. No probe is connected Connect a temperature probe and

retry.

The probe is faulty Replace the temperature probe.

The temperature module returned a connect probe message

The SureTemp temperature module is faulty Verify module functionality by

Insert correct color-coded probe well.

Replace temperature probe. The probe is faulty Replace the temperature probe.

The probe well is missing Insert a temperature probe well.

The SureTemp temperature module is faulty Verify that the lever arm on the

Connect a temperature probe and try again. If a probe is already connected, replace the probe.

replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.

back of the probe well housing is engaging switch SW1 on the temperature PCBA. If the problem persists, replace the module.

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54 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

The SureTemp temperature module is faulty Verify module functionality by

replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.

Retry temperature measurement. Note This message often

accompanies other temperature messages.

Temperature time limit exceeded. Retry temperature measurement.

Information

Tissue contact lost. Lost tissue contact while attempting to acquire

A probe heater or data error occurred Retry the temperature

User settings require adjustment Adjust the user settings and

The ambient temperature is out of range Operate the monitor within the

The SureTemp temperature module is faulty Verify module functionality by

The direct mode timed out Return the temperature probe to

temperature reading or acquired reading was performed with limited tissue contact

measurement. If the problem persists, replace the probe.

retry.

specified temperature range. Retry patient temperature measurement.

replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.

the probe well and retry measurement.

Touch OK to dismiss the message. Start a new temperature reading.

Temperature messages (Braun ThermoScan PRO)

Message Possible cause Suggested action

Alarm

Unable to detect temperature. Retry measurement.

Measurement was not taken

Measurement recalled from memory

Loose or broken USB cable

Dead battery

Braun display is blank or battery icon shows one bar

Braun displays “POS” error

Retry measurement.

Check USB connection and cable.

Replace as necessary.

Recharge or replace battery.

Change the probe cover to reset.

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Service manual Troubleshooting 55

Message Possible cause Suggested action

Restrict patient movement and ensure that the positioning of the probe is correct and remains stable while taking new temperature.

Thermometer might be docked improperly.

Braun temperature not functional. Call for service.

Braun displays “Err” error

Ambient temperature is outside the allowed operating range (50–104°F or 10–40°C) or changes too rapidly

Thermometer is not properly docked Re-dock thermometer.

Thermometer has dirty contacts Clean dock and thermometer

Communication timeout

BDD transfer took longer than expected

POST did not complete or failed within the expected time period

POST failure

Braun display is all icons or blank

Wait 20 seconds until thermometer turns off automatically, then turn on again.

Ensure thermometer and patient are in an environment for 30 minutes where the temperature is between 50ºF and 104ºF or 10ºC and 40ºC.

contacts with 70 percent isopropyl alcohol. See Cleaning Instructions for Braun ThermoScan PRO 6000.

Remove and replace battery to reset, then return thermometer to dock. If error persists, return for service.

Temperature is not functional. Call for service.

Unsupported parameter

Sensor data definition error (occurs when the proxy is unable to set parameters to the sensor using local DDS)

WACP serialization failure

Braun maximum battery voltage exceeded

Battery voltage is too high

Braun BDD compatibility

Braun BDD unexpected compatibility

Braun send message failure

Braun bridge failure

An internal error occurred

Check the error logs for temperature errors. See the service tool help files for details on specific errors and suggested actions.

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56 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Check with Welch Allyn for software updates.

The USB cable is disconnected Check the USB cable.

The battery is depleted or missing Replace the batteries.

ECG messages

Message Possible cause Suggested action

Alarm

Electrodes off: Device is configured for 5 leads, but

you are using 3 leads

IEC electrodes (N, F, R, L, C) (N, F, R, L, C) disconnected Connect (N, F, R, L, C) lead.

AHA electrodes (RA, LA, LL, V) (RA, LA, LL, V) disconnected Connect (RA, LA, LL, V)

Electrode x off. One lead is disconnected Check the connections of

ECG not functional. ECG module error, WACP error, Data

failure

ECG module has not transmitted ECG data for the past 30 seconds

Ensure that the device is configured for the appropriate number of leads in Advanced settings.

lead.

all leads.

Check the USB cable and connections.

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Check the USB cable and connections.

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

ECG module disconnected Check the ECG module

connection to Connex device.

Unexpected alarm compatibility bits Restart the Connex device

and the ECG module; if the error persists, contact Customer Care.

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Service manual Troubleshooting 57

Message Possible cause Suggested action

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Cannot analyze ECG. Module unable to analyze the ECG

signal for V-Tach, V-Fib, and/or asystole

Cannot measure ECG. ECG module has been unable to detect

and ECG waveform for the past 30 seconds

Check electrodes and leads, and replace as needed.

Check the patient cable connection to the ECG module.

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Check electrodes and leads, and replace as needed.

Check the patient cable connection to the ECG module.

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Searching for respiration. ECG unable to measure patient

respirations

You are not using Lead II to view respiration

Attempting to acquire ECG/Impedance respiration

Check electrodes and leads, and replace as needed.

Check the patient cable connection to the ECG module.

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Ensure that you are viewing Lead II for respiration.

Check electrodes and leads, and replace as needed.

Check the patient cable connection to the ECG module.

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58 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.

Respiration alarm limits changed. Respiration physiological alarm limits

Weight scale messages

Message Possible cause Suggested action

Weight scale not functional. Call for service.

Printer messages

Message Possible cause Suggested action

Alarm

Reset alarm limits. were modified because the respiration source changed

The weight scale is not operating properly Check the scale.

Use the service tool to check connectivity with adapter.

Replace cables.

Replace adapter.

Low battery, unable to print; plug into outlet.

Printer door is open; close to continue

Out of paper. The paper is not properly loaded Align the paper with the print

Printer too hot; wait to retry. The print head overheated Wait for the print head to cool

Printer not functional. Call for service.

The monitor’s battery voltage is too low to support printing

The printer door is open Close the printer door.

The paper sensor does not detect paper Replace the paper.

The printer motor is broken Replace the printer.

The detection switch malfunctioned Replace the printer.

A hardware failure occurred in the power supply Check printer voltage.

Connect the monitor to AC power to recharge the battery.

head.

Check the paper sensor.

down.

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Service manual Troubleshooting 59

Message Possible cause Suggested action

The printer does not identify itself correctly Check the jumper setting at J8 on

the printer board. Replace the printer if necessary.

The printer does not enumerate Replace the printer.

The printer door is ajar Close the printer door.

Information

Fonts files missing. Landscape print unavailable.

Printing records: Note The number of records

requested appears in the message and counts down during printing.

Printing report; please wait. The Automatic print on interval control is enabled Wait for printing to complete. If

Chinese fonts not installed. Obtain Chinese fonts from Welch

Printing records Allows the user to cancel printing

Communications module messages

Message Possible cause Suggested action

Communications module did not power on properly. Power down the device. (High-priority alarm)

The communications board is not connected properly to the main board

Allyn Use the service tool to install Chinese fonts

if desired.

you would prefer not to print reports automatically, touch the Settings > Setup tabs, then disable Automatic print on interval on the Intervals vertical tab.

Check the USB connection at J4. Check the Power connection at J50. Check the voltage from J49 on the main board for +5.0V ±0.5V DC. Replace the main board if necessary.

Radio messages (Lamarr)

Message Possible cause Suggested action

Alarm

Radio not functional. Call for service.

The communications board malfunctioned Replace the communications

board.

A hardware failure occurred Replace the radio.

The radio has the wrong software Update the radio software.

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60 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Radio error. Power down and restart.

Unable to establish network communications. Radio out of network range.

Unable to establish network communications. Call for service.

The monitor and the radio failed to establish communication with each other

The radio is no longer communicating with the access point

Unable to get an IP address from the DHCP server Verify that a DHCP sever is

Power down and restart the monitor.

If the problem persists, check the following:

• The USB and power connections from the main board to the communications board.

• The connection from the radio board to the communications board.

• Monitor and radio software compatibility.

Replace the radio if necessary.

Verify that the monitor is within the radio coverage area. Verify that the radio is correctly configured to the network. If this message appears intermittently, check the RSSI value.

available on the network. The monitor requires an IP address from a DHCP server.

Radio Software upgrade failed. The connection with the host was broken Re-establish the connection and

Information

Radio software upgrade in progress. Do not shut down.

Radio card rebooting; please wait. The radio is restarting as part of the software

Radio messages (Newmar)

Message Possible cause Suggested action

Alarm

Radio not functional. Call for service.

try again.

The radio was not provisioned correctly Reset radio to factory defaults

and try again.

Hardware error Replace the radio.

Radio software is being written to the radio Do not interrupt the upgrade until

complete.

Do not interrupt the upgrade until

upgrade

Internal radio/communication error Reboot radio. If error persists,

complete.

reinstall software.

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Service manual Troubleshooting 61

Message Possible cause Suggested action

If error persists after reinstalling software, check for a software update and apply it.

If error persists after updating software, replace the radio.

Unable to establish network communications.

Radio card DHCP timeout. Unable to establish communications between

Invalid radio configuration. Reconfigure and try again.

Unable to associate with access point after 30 seconds

Unable to authenticate after 30 seconds Check radio configuration.

radio and DHCP server (network) DHCP request timed out before obtaining DHCP

address

Radio configuration error Consult IT to verify that wireless

Check radio configuration.

Consult IT and check network.

If using FIPS, verify that authentication types are compatible with FIPS.

Check DHCP server.

Check radio configuration settings.

radio settings match network settings.

If using FIPS, verify that authentication types are compatible with FIPS.

If problem persists, reset to factory defaults.

Lost network communications. Radio out of network range.

Radio was communicating but is out of range, lost power, or for some other reason is no longer able to continue communications with the access point

If problem persists after factory reset, check for a software update and apply it.

If problem persists after updating software, replace the radio.

Move device into network coverage area.

Check access point and ensure it is powered on.

Verify that RSSI value is greater than -65 dbi.

Verify wireless radio settings.

Check network configuration.

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62 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

Configuration invalid without certificates. Install certificates and try again.

Information

Certificate load failed. Radio customer certificate did not load Check that certificate includes all

Radio configuration certificate error Verify that certificate settings are

correct and not expired.

Load certificates.

Verify radio configuration settings and authentication types.

If problem persists, reset to factory defaults and reload certificates.

If problem persists after factory reset, check for a software update and apply it.

If problem persists after updating software, replace the radio.

required items.

Check certificate server log.

Certificate load successful. Radio customer certificates loaded successfully

Ethernet messages

Message Possible cause Suggested action

Alarm

Network not found; check network cable connection.

USB messages

Message Possible cause Suggested action

Alarm

External device not recognized. An unrecognized external device is connected Reconfigure the external device.

No action required.

from the host

A network cable is unplugged Check the network cable

connection.

A network connection is broken elsewhere Check network wiring.

Replace the external device.

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Service manual Troubleshooting 63

Message Possible cause Suggested action

Disconnect the unsupported device.

USB Communication failure. Call for service

Information

External device not licensed for use.

Unable to save configuration to USB.

Unable to read configuration from USB.

USB accessory disconnected. The USB cable between an external device and

An internal or external device is connected but failed enumeration

A device requiring a license has been connected to the USB connection

There was a problem writing the configuration file to the USB flash drive

There was a problem reading the configuration file to the USB flash drive

the monitor is disconnected

Power down and restart.

Check the external device.

Check external and internal USB connections.

Obtain an authorization code from Welch Allyn to activate the license.

Use a Welch Allyn approved flash drive.

Verify that the flash drive is not locked.

Verify that there is space available on the flash drive.

Restart and try again.

Confirm that the USB cable is connected to the device and the monitor.

System messages

Message Possible cause Suggested action

Alarm

Set date and time. The date or time is not set Set the date and time.

Incompatible Welch Allyn device. A known USB device enumerates, but fails The device may be faulty. Test a

Unexpected restart occurred. Call for service.

Information

Device shutdown is not available at this time.

The date or time is not set properly Reset the date or time.

known good device.

A system error caused the monitor to restart Check Event and Error logs. Run

the service tool verification test.

The device cannot perform an immediate shutdown

Touch OK to dismiss message. If any process is active, wait for it to complete before attempting shutdown.

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64 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Message Possible cause Suggested action

If the device is unresponsive, hold down the power button until device shuts down.

Note Any configuration changes not saved as default are lost.

Battery power manager messages

Message Possible cause Suggested action

Alarm

Low battery 5 minutes or less remaining. (High-priority alarm)

Battery is absent or faulty. There is no battery in the monitor Insert a battery.

Battery is absent or faulty. Call for service.

Low battery 30 minutes or less remaining.

Information

Device is operating in battery mode.

Battery power is extremely low Plug the monitor into AC power.

The battery is faulty Replace the battery.

The battery power is low Touch the alarm icon to dismiss

The AC power cord has been disconnected Touch the alarm icon to dismiss

Configuration Manager messages

Message Possible cause Suggested action

Alarm

Unable to load configuration; using factory defaults.

A configuration load error occurred Restore factory defaults. If the

If not plugged in, the monitor automatically powers off.

or plug the monitor to AC power.

error persists, replace the main board.

Functional error. Call for service. A critical configuration load error occurred Replace the main board.

Information

No connection for send. The monitor is not configured to the network

In Advanced settings, touch the

Data Management > Clinical Data tabs, then disable Automatically send on manual save if you only want to

store readings on the device.

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Service manual Troubleshooting 65

Message Possible cause Suggested action

If your want to send readings, then configure the device to the network.

Patient data management messages

Message Possible cause Suggested action

Alarm

Maximum number of patient records saved. Oldest record overwritten.

Information

No data saved. No patient data is available Take or enter vital signs before

Patient ID required to save data. The configuration requires a patient ID to save

Clinician ID required to save data. The configuration requires a clinician ID to save

Patient ID required to send data. The configuration requires a patient ID to send

Patient list is full. Delete some patients to add more.

Stop intervals to select new patient.

The maximum number of patient records has been saved on the device

data

The maximum number of patients was exceeded Delete a patient from the list to

The device is set to take interval readings Stop intervals before changing

Go to the Review tab and delete old records to prevent the alarm from appearing when new records are saved.

saving.

In Advanced settings, touch the

Data management > Patient tabs, then disable Require patient ID to save readings.

In Advanced settings, touch the

Data management > Clinician tabs, then disable Require clinician ID to save readings.

Add a patient ID.

add a new patient.

the patient.

No connection for send. No connectivity is available to support sending

data manually or automatically sending data on manual save

Unable to identify clinician. The clinician ID or password is incorrect Confirm the clinician ID and

Unable to retrieve list. The device is unable to retrieve a patient list

from the network

Check the network connection.

Check the Radio Configuration settings.

password (if applicable), and retry.

Check the network connection.

Check the Radio Configuration settings.

Verify that the server is available.

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66 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Network messages

Message Possible cause Suggested action

Lost connectivity with host. The central station or other host

application has stopped running or is not operating properly

Failed to authenticate to server. Device is configured for server

authentication, but server authentication failed for one of the following reasons:

• the domain name of the server does not match the one reported in the server certificate

• the certificate is expired (no longer within the validity period)

• the certificate has not been verified

• the certificate has been revoked

The server is not configured for authentication

Confirm that the host application is running properly.

Make sure server certificates are valid.

Make sure the correct CA certificate file exists on the device to authenticate the server certificate.

Check the server configuration. Make sure authentication is configured correctly.

Disable the server authentication option on the device.

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Disassembly and repair

This chapter is divided into two major subsections, defined in the table below.

Section A Section B

(IEC 60601 3rd-edition compliant)

Devices meeting these criteria:

• Manufactured before 12/2017*

• MCE hardware version P3 or earlier (see the right pane on the Settings tab)

• Built before serial number* 100043244817

* See "Monitor serial number and model label" in the Appendix for serial number format and meaning.

Examine your device to determine which subsection you should follow to complete disassembly and repair procedures.

This overview includes exploded views of the rear housing and main chassis that include callouts referencing the parts. These exploded views apply to both Section A and Section B, though certain parts are labeled as specific to one section or set of devices and not the other. In the instructions, numbers in parentheses refer to callouts in the exploded drawings. Except where otherwise noted, the reassembly procedure is the reverse of the disassembly procedure.

Each part’s disassembly instructions may include one or both of the following subsections:

•

Reassembly notes: This contains information specific to reassembly not addressed in the disassembly instructions, especially when reassembly is not a simple reverse of disassembly.

• When replacing the component: This contains information specific to installing a new option or replacement part.

Devices meeting these criteria:

• Manufactured after 12/2017*

• MCE hardware version P5 or later (see the right pane on the Settings tab)

• Built after serial number* 100043244817

WARNING Electrical shock hazard. Disconnect AC power before opening the device. Disconnect and remove the battery before proceeding with disassembly. Failure to do this can cause serious personal injury and damage to the device.

WARNING Risk of fire, explosion and burns. Do not short-circuit, crush, incinerate, or disassemble the battery pack.

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Disassembly and repair Welch Allyn Connex® Vital Signs Monitor 6000 Series™

WARNING Safety risk. Do not attempt to service the device when the device is connected to a patient.

CAUTION Before disassembling the device or installing options, disconnect the patient from the monitor, power down the device, disconnect the AC power cord and any attached accessories (SpO2 sensors, blood pressure hoses and cuffs, temperature probes, ECG modules, Braun docks, and barcode scanners) from the device.

CAUTION Remove the probe well in the temperature module prior to disassembly.

CAUTION Perform all repair procedures at a static-protected station.

CAUTION When the device case is opened, regard all parts as extremely

fragile. Execute all procedure steps with care and precision.

CAUTION Observe screw torque specifications, especially with screws that secure directly into plastic standoffs.

CAUTION To avoid mismatching screws and holes, keep the screws for each piece with that piece as you remove modules and circuit assemblies. It is possible to mistakenly install machine screws in locations intended for plastite screws. Plastite screws in this device have a Torx-pan head.

CAUTION After performing any of these procedures and prior to returning the device to service, you must use the service tool, Gold licensed edition, to complete the full suite of functional tests to ensure that all systems are operating within the design specifications. For more information about these tests and the service tool, see “Functional verification and calibration.” If you do not have the service tool, contact Welch Allyn Technical Support.

Note EarlySense and CO2 can be installed only on the extended chassis.

For information about screws or connectors used in the device, see the Appendix.

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Service manual Disassembly and repair 69

Required tools and equipment

• #1 Phillips bit

• #2 Phillips bit

• #10 Torx bit

• 5/16-inch socket

• Torque driver calibrated for 6.0 in-lb ±1.0 in-lb

• Torque driver calibrated for 7.5 in-lb ±0.5 in-lb

• Torque driver calibrated for 12.0 in-lb ±1.0 in-lb

• Slotted screwdriver

• Tweezers

• Needle-nose pliers

• Spudger

• Tie-wrap tool calibrated for torque specification 5 INT

• Tie-wrap cutter

• Soft lens wipes

• Scissors or other cutting device

• Canned air

• A coin to open the battery door. Select a size that comfortably fits the slot.

• Pro Gaff tape

For information about screws and connectors used in the device, see the Appendix.

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70 Disassembly and repair Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassembly overview

The following chart provides an overview of the complete disassembly of the device. Most disassembly activities require that you complete a subset of the steps detailed here. The flow chart indicates the steps that must be completed in sequence to remove a particular component. Because a different sequence of preliminary steps might be required to remove certain components, you should use this flow chart as a reference at the start of every disassembly and component replacement procedure. A list of preliminary steps presented at the start of each disassembly topic provides the prerequisites for that disassembly task. (Some tasks in the flowchart are optional, depending on the scope of disassembly.)

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Section A

This section applies to devices manufactured before 12/2017, serial numbers before 100043244817, and MCE hardware version P3 or earlier.

Note If your device does not meet these criteria, see Section B for the correct

If the MCE hardware version is P2 or P3, DO NOT replace any components with service kits with the "3rd Ed" suffix. IEC 3rd Edition service kits are not compatible with hardware versions P2 and P3.

disassembly and repair instructions.

Power down the device

You can power down the device as follows: 1) on devices with 2.X software, briefly press the power button on the housing and then following the onscreen prompts, or 2) on all devices, use onscreen controls alone.

Option 1. After the device is powered up, briefly press of the power button to open an onscreen dialog with the following options:

•

Power down. Device behavior varies based on the active profile, whether or not patient trend data is stored, and whether or not patient context is established. While servicing the device, you need not be concerned about these details. They only matter to clinicians who are monitoring patients and storing patient data.

• Sleep. The Sleep button clears the display and puts the device into Display power-

saving mode.

• Cancel. The Cancel button dismisses the dialog.

Touch Power down and complete the power-down procedure.

Option 2. To use onscreen controls alone to power down the device, follow these steps:

Touch the Settings tab.

2. Touch the Device tab.

3. Touch Power down.

Remove the battery

Before removing the battery, power down the monitor as described in this manual and disconnect the AC power cord.

Turn the monitor upside down to access the battery cover.

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72 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

2. Locate the battery cover, indicated by .

3. Insert a coin into the slot and push to open. Choose a coin that fits comfortably into the slot.

4. Pull the battery out by pulling the battery label, which is visible when you open the battery cover.

Remove the rear housing

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Service manual Section A 73

No. Item No. Item

1 Rear housing 6 Communications door

2a USB label 4 USB host 7 Communications door captive screw

2b USB label 1 USB host (model 6300 only) 8 IEC connector

3a Nurse call label 14 Screw, M4 X 10 pan head with NYLOC

3b No nurse call label (model 6300 only)

Before you begin, power down the device, disconnect the AC power cord, and remove the battery as described in this manual.

1. Lay the monitor face down on the antistatic mat.

2. Loosen the screw (7) to open the communications door (6).

3. Open the communications door (6) to access the rear housing screw.

4. Remove the four rear housing screws (14).

5. Stand the monitor on its feet with the display facing away from you.

6. Pull the top of the rear housing away from the monitor to access the rear housing cable connections.

7. While supporting the rear housing, disconnect the following from the communications module:

a. The Ethernet cable from J9.

b. The small USB connector from J4.

c. The large USB connector from J8.

d. The communications power cable from J50.

8. Continuing to support the rear housing, do the following at the power-supply cover:

a. Free the power supply and fan cable from the wire guide on the side of the

power-supply cover.

b. Disconnect the power supply cable from the power supply board at J2.

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74 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

c. Disconnect the fan cable (A) from the main harness.

d. Separate the rear housing (1) from the monitor.

Once the rear housing is removed, choose which part of the monitor to work on:

• Rear housing components. For details, see “Disassemble the rear housing.”

• Main chassis. For details, see “Disassemble the main chassis.”

Reassembly notes

• Route the power cable and fan harness cables in the channel on the side of the power-supply cover.

• Some communications boards have two large USB connectors. The large USB connector J8 is the one closest to the mini USB connector J4. For reference, see the communications board diagram in the appendices.

• When closing the case, verify that no wires are crushed or pinched before securing with screws. After tightening the screws, examine the seam between the rear housing and the main chassis to verify that there is no bulging. Bulging indicates that something is preventing the mating surfaces from seating properly.

When replacing the rear housing

Note The rear housing replacement service kit is assembled with the comms

door, ground stud, ground lug plate, IEC connector, and AC power harness. It is unnecessary to transfer these components from the old rear housing.

1. Follow the procedures to disassemble the rear housing and remove any components that you intend to transfer to the replacement housing.

2. Connect the AC power harness to the IEC connector (8). See the reassembly notes for the power supply.

3. Install the rear housing gasket (15), included in the rear housing service kit, into the slot in the outer edge of the rear housing. To ease installation, use a small flat-blade screwdriver to assist in pushing the seal into the channel.

4. Install any components removed from the old rear housing in the reverse order of the disassembly instructions.

5. After reassembling the rear housing, install the USB client cover (40) as follows: a. Place the USB client cover on a USB mini B cable with the tape facing out. b. Peel off the tape to expose the adhesive.

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Service manual Section A 75

c. Insert the USB cable into the client USB connection, press and remove the cable

to adhere the cover to the rear housing.

6. Install these labels:

• USB label (2a for models 6400, 6500, 6700, and 6800; 2b for model 6300) in the

communications door opening.

• Nurse call label (3a for models 6400, 6500, 6700, and 6800; 3b for model 6300)

over the nurse call connection.

Remove the communications door

Note If the communications door is missing or already removed from the device,

proceed to "When replacing the communications door."

WARNING Personal injury risk. Because removing the door might propel the pin and spring into the air, wear safety glasses to complete these steps.

Before removing the communications door, power down the monitor, remove the battery, and remove the rear housing as described.

1. Position the rear housing with the Ethernet connection side down on an antistatic mat.

2. Open the communications door perpendicular to the rear housing.

3. Use a spudger to push the pin upward until the pin clears the hinge.

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76 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

4. Carefully remove the door from the rear housing.

When replacing the communications door

WARNING Personal injury risk. Because attaching the door might propel the pin and spring into the air, wear safety glasses to complete these steps.

1. Insert a spring and two pins into the communications door as shown.

2. With the bottom of the door on the antistatic mat, insert the pin on the right side of the door into the hinge of the rear housing.

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Service manual Section A 77

3. Press the pin into the left side of the door and slide the door into the hinge of the rear housing until it snaps into place.

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78 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassemble the rear housing

No. Item No. Item

1 Rear housing 20c Communications board for Newmar radio (Models

6400, 6500, 6700, and 6800)

8 IEC connector 21a Radio board, Lamarr, 802.11a/b/g

10 Screw, plastite #4-20 X 0.500 Torx-pan head 21b Radio board, Newmar, 802.11a/b/g/n

15 Rear housing gasket (Norprene tubing) 22 Screw, M3 X 0.5, Phillips pan head

16 Antenna board 23 Power supply board

17 AC power harness 24 Antenna mounting foam block

18 Power supply cover 39 Antenna cable

19 Fan 40 USB client cover

20a Communications board (Model 6300) 97 Screw, M3x0.5x8, Pan Phillips (Small

Phillips screw)

20b Communications board (Models 6400, 6500, 6700,

and 6800)

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Service manual Section A 79

Remove the communications board

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Lay the rear housing on its back on the antistatic mat.

2. Remove the four Torx screws (10) that secure the communications board (20a or 20b) to the rear housing.

3. Remove the communications board by doing the following:

a. Lift the inside edge of the board until the USB connector clears the wire channel

on the power-supply cover.

b. Slide the board slightly toward the power supply and lift until the board contacts

the wire channel on the power-supply cover.

c. Lift the outside edge of the board until the side connectors clear the rear

housing.

d. For monitors with a radio: rotate the board (without pulling on the antenna cable)

slightly counter-clockwise, pivoting on the upper left-hand corner. Turn the board over and set it down outside the top of the case.

4. If replacing the communications board, remove the radio board (21) as described in “Remove the radio board and antenna.”

Reassembly notes

• If the radio board was removed, reinstall it before reinstalling the communications board.

• To install the communications board, do the following:

1. Position the board over the standoffs with the inside edge of the board under

the wire channel on the power-supply cover until the outer edge drops into the rear housing.

2. Align the mini-USB external connector with the opening in the side of the rear

housing.

3. Slide the mini-USB connector into the opening until the board rests on the

standoffs.

When replacing the communications board

Install the radio board on the new communications board before installing the communications board on the rear housing.

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80 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the radio board and antenna

CAUTION Do not remove the radio antenna from the rear housing unless replacing the radio and antenna or the rear housing.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Communications board

1. If the monitor has a radio:

a. Turn the communications board over to access the radio board, taking care to

avoid straining the antenna cable.

b. If the original Lamarr radio (a/b/g band) is installed, remove the four small Phillips

(machine) screws securing the radio board to the communications board, as shown on the left. If the Newmar radio (a/b/g/n band) is installed, remove the three small Phillips (machine) screws securing the radio board to the communications board, as shown on the right.

c. Hold the communications board with one hand while grasping the radio board at

the opposite end from the antenna connection and pull the radio board away from the communications board.

2. (Perform this step only if you are replacing the radio or antenna.) Disconnect the radio antenna cable from the radio board.

3. Remove the four Torx screws (10) securing the power-supply cover.

4. Remove the power-supply cover (18).

5. Use a soft tool such as a spudger to separate the foam block (24) from the inside of the rear housing.

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Service manual Section A 81

Reassembly notes

Route the antenna cable in the channel located at the top of the rear housing.

When replacing the radio board and antenna

1. If the antenna is removed, clean the rear housing and mounting surface with isopropyl alcohol.

2. The following illustration shows both Lamarr and Newmar radio and antenna boards. Attach the antenna cable to terminal G on the radio board. Attach the other end of the cable to the antenna on terminal PG.

3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.

4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block with the antenna cable (39) oriented under the board and in the wire channel above the power supply.

5. Route the antenna cable in the channel located at the top of the rear housing.

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82 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the fan

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Press the flanges on the sides of the fan harness connector and separate the fan connector from the power-supply cover (18).

2. Depress the tab on the power-supply cover and slide the fan (19) over the tab and out of the housing.

Reassembly notes

Note If the fan is dirty, use canned air to remove dust. Do not bend the fan

• With the label facing down, slide the fan into the housing on top of the power-supply cover until the tab on the cover holds it in place.

• Clip the fan harness into the power-supply cover so that the connector is oriented toward the fan, as shown in the following figure.

CAUTION Ensure that the fan is properly oriented. Air must flow toward the power supply.

blades or otherwise damage the fan. If the fan is noisy and cleaning does not reduce the noise, replace the fan.

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Service manual Section A 83

Remove the power supply

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Remove the four Torx screws (10) securing the power-supply cover.

2. Remove the power-supply cover (18).

3. Disconnect the following from the power supply:

• The (green) ground cable

• The AC power harness (17)

Note See "Remove the AC power harness" for instructions.

4. Remove the power supply.

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84 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the AC power harness

Note Do not disconnect the AC power harness from the IEC connector unless

you are replacing it. Once you disconnect the AC power harness, you cannot reuse it.

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

• Power supply

Disconnect the AC power harness from the IEC connector and grounding plate.

Reassembly notes

When replacing the rear case or AC power harness, route the wiring as follows:

• Connect blue to neutral (N), green to ground (GND), and brown to line (L).

Note The power supply harness to IEC connector is rated for a single

connection. Replace the power supply harness if it has been disconnected from the IEC connector.

Note In older devices, color coding of the line and neutral wires was reversed.

The color of the wiring has no impact on the functionality of the device and does not require reversing the connection to the IEC connector. Reversing the connection to the IEC harness would also require replacement of the power harness. The risk of not replacing the harness is considered minimal as the manual contains a warning to disconnect the device from AC power before opening the case.

• Plug the ground cable from the IEC connector onto the ground plate in the position closest to the IEC connector.

• Ensure that the green ground wires are routed over the blue and brown wires.

• Ensure that the grommet on the AC power harness is in the slot in the power supply cover.

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Service manual Section A 85

• When replacing the power supply cover, ensure that the antenna cable is routed in the channel located at the top of the rear housing.

• Ensure that the green ground wires are underneath the power-supply cover, as shown in the next figure.

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86 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassemble the main chassis

Disassembly and reassembly procedures are the same for the standard chassis and extended chassis, unless otherwise noted.

Configuration options

Standard chassis (left side)

Supports a maximum of two modules

Components (back to front):

SpO2, NIBP

Blank, NIBP (6300, 6400, and 6500 only)

Extended chassis (left side)

Supports a maximum of three modules

Components (back to front):

CO2, SpO2, NIBP

Blank, SpO2, NIBP

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Service manual Section A 87

Extended chassis (right side) Supports a maximum of one module

Note The standard chassis is the same as extended chassis minus space for an EarlySense module, so it is

not presented here.

Components (front to back):

Power button, EarlySense, Ethernet RJ-45, USB client, Nurse call

Power button, Blank, Ethernet RJ-45, USB client, Nurse call

Note Monitors configured with RRa, SpHb, or CO2 cannot be configured with EarlySense.

Note Ethernet RJ-45 provides a hardwired connection to the computer network. USB client provides a

connection to an external computer for testing and software upgrades. Nurse call provides a connection to the hospital nurse call system. (Not available on the 6300 model.)

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88 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Main chassis exploded view

More detailed views of main chassis components and tables identifying specific parts appear later in this section preceding the associated disassembly and repair instructions.

No. Item No. Item

Screw, plastite #4-20 X 0.500 Torx-pan head

Screw, M4 X 10 pan head with NYLOC

Bottom housing metal chassis

Temperature housing

Probe well seal

Horizontal struts

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Service manual Section A 89

No. Item No. Item

Speaker

Bottom housing

Battery connector board

Battery door

Handle insert

Top housing

Light bar

Light-bar board

Printer door

Right side panel

Power button and flex cable

Temperature mounting cover

HSG clamp

LCD frame

Grommet, ear - G411-1

Shoulder screw, ear G-411-1 metric

Clamp, cable 3/16 X 3/8 wide X 3/4 long

Washer, M3

Left insert

Paper-feed roller

Printer

Temperature connection access cover

Front housing

Temperature blanking panel

Thermal shield

Main board

Screw, M3 x 5 pan head

LCD bezel (1st generation displays)

48b

LCD bezel (2nd generation displays)

LCD with touchscreen (1st generation dispalys)

49b

LCD with touchscreen (2nd generation displays)

Foam pad

Screw, M2.2X8, THRDFORM, PNH, TRX

Extended bottom housing

M4 standoff

Housing top extension

Top housing gasket

CO2 module assembly

EarlySense module assembly

Blank faceplate

SpO2 module assembly

USB cable retaining clip

NIBP module assembly

Temperature module

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90 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the CO2 module

Before you begin, remove the following as described in this manual:

• Battery

• Rear housing

1. Disconnect the two USB cables from the CO2 module.

2. Slide the CO2 module out of the case.

Reassembly notes

• Do the following before installing the CO2 module:

○

Install the NIBP module (the module closest to the display).

○

Install the SpO2 module.

• Insert the CO2 module into the housing with the serial number label facing up.

• Connect the two USB cables to the CO2 module.

Note You may connect the CO2 USB cables in any order in either

CO2 FSS USB socket.

Replace the CO2 module faceplate

Before you begin, remove the following as described in this manual:

Battery

•

• Rear housing

• CO2 module

1. Remove the two blank labels securing the clear housing cover to the module housing.

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2. Using a slotted screwdriver, release the three plastic clips from the module rear housing, and remove the clear housing cover.

3. Disconnect the exhaust tube from the exhaust port on the faceplate.

4. Remove the spring clip from the input port, and slide the input port away from the faceplate.

5. Remove the faceplate:

a. Disengage one plastic clip on the module rear housing from the faceplate.

b. Remove the faceplate by pivoting it away from the rear housing.

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6. Inspect the new faceplate before installing it:

a. Verify that the spring is attached to the door latch.

b. Verify that the door opens and closes freely.

7. Slide the new faceplate onto the module rear housing until both plastic clips lock in place.

8. Install the input port and spring clip:

a. Slide the input port into the faceplate receptacle until the port is flush with the

faceplate.

b. While holding the port in place, install the spring clip over the port and receptacle

as shown in the figure below. The spring clip is secured by pushing on the clip from the direction of the exhaust fitting towards the faceplate door. Make sure the spring clip is fully seated.

Note Do not reuse the spring clip. Replace the spring clip with the

new one provided in the kit.

9. Connect the exhaust tube to the exhaust port.

10. Verify that all hoses and wires are routed as shown in the figure below. Also verify that the tubing is free of kinks.

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Note The exhaust tube runs along the back of the module and

gradually bends to the exhaust fitting. The inlet tube and wire run around the molded feature and boss to the large connector.

11. Install the clear housing cover onto the module rear housing, and press the cover into place until the three plastic clips lock.

12. Apply the two new blank labels to the locations shown in the figure below.

Remove the EarlySense module

Before you begin, remove the following as described in this manual:

•

Battery

• Rear housing

1. Disconnect the USB cable from the EarlySense module.

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94 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

2. Slide the EarlySense module out of the case.

Reassembly notes

Insert the EarlySense module into the housing with the serial number label facing down.

When replacing the EarlySense module or adding an EarlySense module

• Insert the EarlySense module into the housing with the serial number label facing down.

• Connect the USB cable to the EarlySense module.

• When adding an EarlySense module, the bottom housing and SureTemp cover must have ventilation holes. Use the bottom housing from service kit 105504 and the SureTemp cover from service kit 103542.

Remove the SpO2 module

Before you begin, remove the following as described in this manual:

•

Battery

• Rear housing

• CO2 module or blank faceplate

• EarlySense module (optional)

1. Disconnect the USB cable from the SpO2 module.

2. Remove the USB cable from the retaining clip on the SpO2 module.

3. Slide the SpO2 module out of the case.

Welch Allyn Connex Vital Signs Monitor 6000 User manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Symbols

Documentation symbols

Power symbols

Connectivity symbols

Miscellaneous symbols

Safety

Warnings and cautions

General safety considerations

Electrostatic discharge (ESD)

Overview

Purpose and scope

Related documents

Technical support services

Service loaners

Service options

Partners in Care service agreements

Warranty service

Non-warranty service

Repairs

Returning products

Recommended service intervals

Maintenance

The Welch Allyn Service Tool

Battery performance

About the battery

Best practices

Factors affecting battery operating time

Controls, indicators, and connectors

Top-Left-Front view

Right-Back-Bottom view

Service menu

Advanced settings and Service tabs

General tab

Restore factory default settings

Save the device configuration or custom data to a drive

Load a device configuration, custom data, and/or root CA certificates

Delete custom data

Enter an asset tag

Send device information to PartnerConnect

Self-tests tab

Calibrate the touchscreen

Logs tab

View an error or event log

Save error and event logs to a USB flash drive

Device tab

View device and module information

Licensing tab

View device licenses

Password tab

Configure passwords

Power-up sequence

Troubleshooting

Symptoms and solutions

Power

Hardware

Display

User interface

Communication

Alarms

NIBP

Patient movement messages

SpO2

SpHb

Weight scale

Temperature

Braun ThermoScan PRO 4000 thermometer

Braun ThermoScan PRO 6000 thermometer

Manual parameters

Printer

Barcode reader

Errors

Technical alarm messages

CO2 messages

Patient movement messages

RRa messages