Welch Allyn Connex Vital Signs Monitor 6000 User manual

Welch Allyn Connex Monitor 6000 Series™
®
Vital Signs
Service manual
Software versions 2.0X – 2.4X
© 2018 Welch Allyn. All rights are reserved. To support the intended use of the product described in this publication, the purchaser of the product is permitted to copy this publication, for internal distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted without written permission from Welch Allyn. Welch Allyn assumes no responsibility for any injury to anyone, or for any illegal or improper use of the product, that may result from failure to use this product in accordance with the instructions, cautions, warnings, or statement of intended use published in this manual. Welch Allyn, Connex, SureTemp, and SureBP are registered trademarks of Welch Allyn. Oridion is a registered trademark of Oridion Medical 1987 Ltd. No implied license. Possession or purchase of this device does not convey any express or implied license to use the device with unauthorized CO2 sampling products which would, alone, or in combination with this device, fall within the scope of one or more of the patents relating to this device and/or CO2 sampling products. RRa is a trademark of; and SET, SpHb, rainbow, and Masimo are registered trademarks of Masimo Corporation. Possession or purchase of a Masimo-equipped device does not convey any express or implied license to use the device with unauthorized sensors or cables which would, alone or in combination with this device, fall within the scope of one or more of the patents relating to this device. Nellcor is a registered trademark of Covidien, PLC. Braun and ThermoScan are registered trademarks of Braun GmbH. Nonin is a registered trademark of Nonin Medical, Inc. Bluetooth is a registered trademark of Bluetooth SIG. Welch Allyn has provided Clinical Dynamics of CT, LLC, the calibration tables (CALTables) for use in its AccuPulse and AccuSim NIBP Simulators. For more information, visit http://www.clinicaldynamics.com/ contact.htm Software in this product is Copyright 2018 Welch Allyn or its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the software; all right, title, and ownership of the software remain with Welch Allyn or its vendors. This product may contain software known as “free” or “open source” software (FOSS). Welch Allyn uses and supports the use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at FOSS source code is available on our FOSS website. For patent information, please visit www.welchallyn.com/patents. For information about any Welch Allyn product, contact your local Welch Allyn representative:
www.welchallyn.com/about/company/locations.htm.
DIR 80023124 Ver. A Revision date: 2018-05
www.welchallyn.com/opensource. Where required, a copy of
Welch Allyn, Inc. 4341 State Street Road Skaneateles Falls, NY 13153 USA
www.welchallyn.com
Regulatory Affairs Representative Welch Allyn Limited Navan Business Park Dublin Road Navan, County Meath Republic of Ireland

Contents

Symbols ................................................................................................... 1
Safety ....................................................................................................... 5
Overview .................................................................................................. 9
iii
Warnings and cautions ......................................................................................... 5
General safety considerations .............................................................................. 6
Electrostatic discharge (ESD) ............................................................................... 6
Purpose and scope .............................................................................................. 9
Technical support services ................................................................................. 10
Recommended service intervals ........................................................................ 14
The Welch Allyn Service Tool ............................................................................ 15
Battery performance .......................................................................................... 16
Controls, indicators, and connectors ................................................... 19
Service menu ......................................................................................... 23
Advanced settings and Service tabs .................................................................. 23
General tab ......................................................................................................... 23
Self-tests tab ...................................................................................................... 26
Logs tab ............................................................................................................. 27
Device tab .......................................................................................................... 27
Licensing tab ...................................................................................................... 27
Password tab ..................................................................................................... 28
Power-up sequence ............................................................................... 29
Troubleshooting .................................................................................... 31
Symptoms and solutions ................................................................................... 31
Technical alarm messages ................................................................................. 46
Disassembly and repair ........................................................................ 67
Required tools and equipment ........................................................................... 69
Disassembly overview ....................................................................................... 70
Section A ................................................................................................ 71
Power down the device ..................................................................................... 71
Remove the battery ........................................................................................... 71
Remove the rear housing ................................................................................... 72
Remove the communications door .................................................................... 75
Disassemble the rear housing ........................................................................... 78
iv Contents Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Disassemble the main chassis ........................................................................... 86
Disassemble the front housing ........................................................................ 112
Section B .............................................................................................. 127
Power down the device ................................................................................... 127
Remove the battery ......................................................................................... 128
Remove the rear housing ................................................................................. 129
Remove the communications door .................................................................. 132
Disassemble the rear housing ......................................................................... 135
Disassemble the main chassis ......................................................................... 145
Disassemble the front housing ........................................................................ 172
Functional verification and calibration .............................................. 187
Functional verification tests ............................................................................. 187
Basic functional verification checks ................................................................. 190
Electrical safety testing ....................................................................... 207
Ground stud connector .................................................................................... 208
Options, upgrades, and licenses ........................................................ 209
Available options, upgrades, and licenses ....................................................... 210
Install options ................................................................................................... 212
Host firmware requirements ............................................................................ 215
Masimo parameter upgrades ........................................................................... 215
Configure options ............................................................................................. 216
Wireless radio security credentials .................................................................. 216
Certification authority (CA) root certificates ..................................................... 220
Chinese fonts and input method editor (IME) tables ....................................... 221
Field replaceable units ........................................................................ 223
Rear housing .................................................................................................... 224
Bottom housing ............................................................................................... 231
Extended bottom housing ................................................................................ 234
Extended top housing ...................................................................................... 236
Top housing ..................................................................................................... 236
Side panels ....................................................................................................... 238
Front housing and midsection .......................................................................... 239
Miscellaneous parts ......................................................................................... 243
Combined kits .................................................................................................. 244
Options ............................................................................................................ 245
Braun ThermoScan PRO 6000 thermometer and dock ................................... 252
Braun ThermoScan PRO 4000 thermometer and dock ................................... 254
Service parts for Braun ThermoScan PRO thermometers and dock ............... 255
Licenses ........................................................................................................... 256
Partners in Care service and support agreements ........................................... 256
Service and repair training ................................................................................ 258
Service tools .................................................................................................... 259
Appendices .......................................................................................... 261
Decontamination and cleaning requirements for returns ................................. 261
Clean the CO2 input connector ........................................................................ 263
Identifying the monitor and subsystems ......................................................... 263
Service manual Contents v
Factory defaults ............................................................................................... 266
Disassembly and repair reference ................................................................... 285
Interconnect diagram ....................................................................................... 294
Service and maintenance toolset ..................................................................... 297
Service record .................................................................................................. 300
vi Contents Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Symbols

For information on the origin of these symbols, see the Welch Allyn symbols glossary:
www.welchallyn.com/symbolsglossary.

Documentation symbols

WARNING The warning statements in this manual identify conditions or practices that could lead to illness, injury, or death.
1

Power symbols

CAUTION The caution statements in this manual identify conditions or practices that could result in damage to the equipment or other property, or loss of data. This definition applies to both yellow and black and white symbols.
Follow the operating instructions/directions for use (DFU) — mandatory action.
A copy of the DFU is available on this website.
A printed copy of the DFU can be ordered from Welch Allyn for delivery within 7 days.
Power on/Display power-saving [recent models]
Power on/Display power-saving [older models]
(on the display) monitor is plugged into Alternating Current power
Equipotential terminal
Battery absent or faulty
(on the monitor, green indicator) Alternating Current power present, battery fully charged
Battery charge level
2 Symbols Welch Allyn Connex® Vital Signs Monitor 6000 Series™
(on the monitor, amber indicator) Alternating Current power present, battery is charging
Alternating Current (AC) Rechargeable battery
Direct current (DC) Li-ion battery
Rated power input, DC Rated power input, AC

Connectivity symbols

USB
Wireless signal strength
Best (4 bars)
Good (3 bars)
Fair (2 bars)
Weak (1 bar)
No signal (no bars)
No connection (blank)
Battery cover
Ethernet RJ-45
Nurse call [recent models]
Nurse call [older models]
Connected to central station Disconnected from central station

Miscellaneous symbols

CO2 sampling input
Reorder number Serial number
Do not reuse China RoHS markings for control of
Nonionizing electromagnetic radiation
CO2 sampling output/exhaust
pollution caused by electronic information products. XX indicates Environmentally Friendly Use Period in years.
Recycle the product separate from other disposables
Service manual Symbols 3
Restrictions for use of wireless device in Europe. European Community's Class 2 radio equipment.
Defibrillation-proof Type BF applied parts
Atmospheric pressure limitation Not for injection
Transport and storage temperature range
Maximum safe working load limits (specific values presented with
symbol)
Recycle
IPX1
(Vital Signs Monitor)
IPX0
(Integrated Wall System)
Call for maintenance
Defibrillation-proof Type CF applied parts
Humidity limitation
Mass in kilograms (kg)
Degree of protection provided by the enclosure with respect to harmful ingress of liquids
Do not expose to open flame Keep dry
Product identifier Global Trade Item Number
Prescription only or "For Use by or on the order of a licensed medical professional"
FCC logo Meets essential requirements of
KC mark Australian Communications and
Manufacturer
Authorized Representative of the European Community
European Medical Device Directive 93/42/EEC
Media Authority (ACMA) Radio Compliance Mark (RCM)
4 Symbols Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Safety

5
All users of the monitor must read and understand all safety information presented in this manual before using or repairing the monitor.
United States federal law restricts this device to sale, distribution, or use by or on the order of a licensed medical practitioner.

Warnings and cautions

WARNING Safety risk. Make frequent electrical and visual checks on cables, sensors, and electrode wires. All cables, sensors, and electrode wires must be inspected and properly maintained and in proper working order to allow the equipment to function properly and to protect patients.
WARNING Safety risk. Place the system and accessories in locations where they cannot harm the patient should they fall from a shelf or mount.
WARNING Fire and explosion hazard. Do not operate the system in the presence of a flammable anesthetic mixture with air, oxygen, or nitrous oxide; in oxygen-enriched environments; or in any other potentially explosive environment.
WARNING Inaccurate measurement risk. Dust and particle ingress can affect the accuracy of blood pressure measurements. Use the system in clean environments to ensure measurement accuracy. If you notice dust or lint build-up on the system’s vent openings, have the system inspected and cleaned by a qualified service technician.
WARNING Defective batteries can damage the device. If the battery shows any signs of damage or cracking, replace it immediately, and only with a battery approved by Welch Allyn.
CAUTION Before disassembling the device or installing options, disconnect the patient from the system, power down the device, and disconnect the AC power and any attached accessories (for example, SpO2 sensors, blood pressure hoses and cuffs, and temperature probes) from the device.
CAUTION To ensure that the system meets its performance specifications, store and use the system in an environment that maintains the specified temperature and humidity ranges.
6
Safety Welch Allyn Connex® Vital Signs Monitor 6000 Series™
CAUTION The system may not function properly if dropped or damaged. Protect it from severe impact and shock. Do not use the system if you notice any signs of damage.
CAUTION Do not connect more than one patient to a system or connect more than one system to a patient.
CAUTION Do not operate the system in the presence of magnetic resonance imaging (MRI) or hyperbaric chambers.
CAUTION Do not autoclave the system. Autoclave accessories only if the manufacturer’s instructions clearly approve it.

General safety considerations

If the monitor detects an unrecoverable problem, it displays an error message. For more information see “Troubleshooting.”
To ensure patient safety, use only accessories recommended or supplied by Welch Allyn. (See the accessories list on the user documentation CD or
www.welchallyn.com.) Always use accessories according to your facility’s standards
and according to the manufacturer’s recommendations and instructions. Always follow the manufacturer’s directions for use.
Welch Allyn recommends that only Welch Allyn service personnel or an authorized repair center perform warranty service. Performing unauthorized service on a device that is within warranty may void the warranty.

Electrostatic discharge (ESD)

CAUTION Electrostatic discharge (ESD) can damage or destroy electronic components. Handle static-sensitive components only at static-safe workstation.
CAUTION Assume that all electrical and electronic components of the monitor are static-sensitive.
Electrostatic discharge is a sudden current flowing from a charged object to another object or to ground. Electrostatic charges can accumulate on common items such as foam drinking cups, cellophane tape, synthetic clothing, untreated foam packaging material, and untreated plastic bags and work folders, to name only a few.
Electronic components and assemblies, if not properly protected against ESD, can be permanently damaged or destroyed when near or in contact with electrostatically charged objects. When you handle components or assemblies that are not in protective bags and you are not sure whether they are static-sensitive, assume that they are static­sensitive and handle them accordingly.
Service manual Safety 7
Perform all service procedures in a static-protected environment. Always use techniques and equipment designed to protect personnel and equipment from electrostatic discharge.
Remove static-sensitive components and assemblies from their static-shielding bags only at static-safe workstations—a properly grounded table and grounded floor mat— and only when you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other grounding device.
Use only grounded tools when inserting, adjusting, or removing static-sensitive components and assemblies.
Remove or insert static-sensitive components and assemblies only with monitor power turned off.
Insert and seal static-sensitive components and assemblies into their original static­shielding bags before removing them from static-protected areas.
Always test your ground strap, bench mat, conductive work surface, and ground cord before removing components and assemblies from their protective bags and before beginning any disassembly or assembly procedures.
8 Safety Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Overview

Purpose and scope

This manual is a reference for periodic preventive maintenance and corrective service procedures for the Welch Allyn Connex Vital Signs Monitor 6000 Series, firmware versions 2.0X–2.4X. It is intended for use only by trained and qualified service personnel.
Corrective service is supported to the level of field-replaceable units. These include circuit-board assemblies and some subassemblies, case parts, and other parts.
9
Find instructions for functional testing and performance verification in the Welch Allyn Service Tool help files.
This manual applies only to this device. For servicing of any other device, see the service manual for the specific device.
Service work not described in this manual must be performed by qualified service personnel at the factory or at an authorized Welch Allyn service center.

Related documents

When using this manual, refer to the following:
Welch Allyn Connex® Devices Directions for use, Software version 2.4X
(on the user documentation CD)
Welch Allyn Service Tool
http://www.welchallyn.com/en/service-support/service-center/service-tool.html
Welch Allyn Service Tool Installation and configuration guide
http://www.welchallyn.com/en/service-support/service-center/service-tool.html
Welch Allyn Braun ThermoScan® PRO 6000 Ear Thermometer, Service manual
click here to download the PDF
Welch Allyn 9600 Plus Calibration Tester Directions for use
Welch Allyn Radio Configuration guide click here to download the PDF
Welch Allyn website: www.welchallyn.com
CAUTION No component-level repair of circuit boards and subassemblies is supported. Use only the repair procedures described in this manual.
WARNING When performing a service procedure, follow the instructions exactly as presented in this manual. Failure to do so could damage the device, invalidate the product warranty, and cause serious personal injury.
10 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Technical support services

Welch Allyn offers the following technical support services:
Telephone support
Loaner equipment
Service agreements
Service training
Replacement service parts
Product service
For information on any of these services, go to www.welchallyn.com.

Service loaners

For warranty or non-warranty repairs not covered under a support agreement, loaners are available for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners not covered under a support agreement.
Welch Allyn Service Centers that provide repair service for this product can, on request, loan a device for use while the device is being repaired. Loaned devices are provided free of charge for products repaired while under a support agreement that includes a free loaner provision.
Loaner equipment for the individual component modules is not available.

Service options

Partners in Care service agreements
While product warranties provide basic assurance of Welch Allyn hardware quality, they may not include the full range of services and support you need. Welch Allyn offers premium service and support through our Partners in Care program. Whether you service your own devices and require a minimum of support or rely on us to service your device, Welch Allyn provides a program that will meet your needs. A list of available service and support agreements is presented in the "Field replaceable units" section of this manual.
For more information, call your sales representative or visit our website:
http://www.welchallyn.com/en/service-support.html.
Warranty service
All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center. Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service from our website:
http://www.welchallyn.com/en/service-support/submit-a-repair.html.
CAUTION Unauthorized repairs will void the product warranty.
Service manual Overview 11
Non-warranty service
Welch Allyn product service and authorized service centers support non-warranty repairs. Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must be performed only by qualified end-user biomedical/clinical engineers using this service manual.
Service training is available from Welch Allyn for biomedical/clinical engineers. Follow this link for more information.

Repairs

A Welch Allyn Service Center must perform all repairs on products under warranty, unless you have purchased a Welch Allyn Partners in Care Biomed agreement allowing you to service the device while under warranty.
CAUTION Unauthorized repairs will void the product warranty.
Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical Support Center nearest you for assistance. A representative will assist you in troubleshooting the problem and will make every effort to solve the problem over the phone, potentially avoiding an unnecessary return.
To expedite response to your issue, be prepared to provide details on how (steps executed) and when (time and date) the problem occurred. Also, log and configuration files captured on the device can assist with diagnosis and troubleshooting. You can easily save these files from the device to a flash drive using controls on the Service tab. See the "Service menu" section of this manual for details.
If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn Technical Support representative will record all necessary information to issue an RMA number. The support representative will provide you with the address of the Welch Allyn Service Center to send your device to.
Technical support is available during local business hours.

Returning products

When returning a product to Welch Allyn for service, ensure that you have the following information:
Product name, model number, and serial number. This information may be found on
• the product and serial number labels on the bottom of the device.
12 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™
A complete return shipping address.
A contact name and phone number.
Any special shipping instructions.
A purchase order number or credit card number if the product is not covered by a warranty.
A Partners in Care contract number if product is covered under a service agreement.
A full description of the problem or service request.
1. Obtain an RMA number:
Visit us on the web at www.welchallyn.com/customer-self-service.htm, or
Contact Welch Allyn to make a request.
Note Welch Allyn does not accept returned products without an
RMA.
2. Ship the device to Welch Allyn, observing these rules:
a. Remove from the package the battery, all hoses, connectors, cables, sensors,
power cords, and other ancillary products and equipment, except those items that might be associated with the problem.
b. Follow shipping and handling requirements regarding Lithium-ion batteries to
comply with new IATA regulations.
Requirements for returning Lithium-ion batteries
Remove the Lithium-ion battery from the device. You cannot ship these devices with batteries installed.
Follow packaging requirements (presented next in this section).
Do not ship any battery that has been physically damaged or shows signs of leakage.
Do not ship any battery that has been recalled by the supplier or manufacturer.
Do not ship any waste batteries that should be recycled or discarded.
Do not ship multiple batteries together.
Use ground transportation only to ship Lithium-ion batteries.
Packaging requirements for Lithium-ion batteries and associated devices
Use packaging provided by Welch Allyn or the battery manufacturer to pack the battery. Seal the battery in the anti-static bag and place it in the shipping box. Return shipments without approved packing materials will not be accepted.
Service manual Overview 13
Note If the original shipping carton or replacement battery
shipping box is unavailable, consult the manufacturer website for information regarding shipping Lithium­ion batteries:
http://www.iata.org/lithiumbatteries
If returning both the battery and the device, pack the battery and the device separately.
If returning multiple batteries, pack and ship each battery individually. Do not consolidate multiple batteries in a single package.
c. Clean the device.
Note To ensure safe receipt of your device by the service
center and to expedite processing and return of the device to you, thoroughly clean all residues from the device before you ship it to Welch Allyn. For decontamination and cleaning requirements, see the appendices. If a returned device is found to be contaminated with bodily fluids, it will be returned at the owner’s expense. United States federal regulations prohibit the processing of any device contaminated with blood-borne pathogens. Welch Allyn thoroughly cleans all returned devices on receipt, but any device that cannot be adequately cleaned cannot be repaired.
d. Pack the device. Put the device, enclosed in a plastic bag with a packing list,
into the original shipping carton with the original packing materials or into another appropriate shipping carton, and seal appropriately for shipping. Remember that batteries must be removed from devices before packing and shipping them for return.
e. Write the Welch Allyn RMA number with the Welch Allyn address on the outside
of the shipping carton.
WARNING Safety risk. Do not ship any battery that has been physically damaged or shows signs of leakage unless you receive specific instructions which meet the requirements for the shipment of Lithium batteries. Dispose of damaged or leaking batteries in an environmentally safe manner consistent with local regulations.
WARNING Safety risk. Do not pack a defective battery in checked or carry-on baggage if traveling by air.
Note In the United States, the applicable regulations can be
found in the Code of Federal Regulations (CFR). Refer to 49 CFR 173.185 for shipping lithium batteries by air or ground. Use 49 CFR 172.102 sections 29, 188, 189, A54, A55, A100, A101, A103, and A104 to find the special provisions for shipping lithium batteries.
14 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Recommended service intervals

To confirm that the device is functioning within the design specifications, perform periodic service as indicated in the following table. Customers who have the Standard unlicensed edition of the Welch Allyn Service Tool can perform the basic functional verification and calibration procedures referenced in the table by following the instructions in this manual. If you have the Gold licensed edition of the service tool, use the tool to perform a complete functional verification and calibration of the device in lieu of performing the basic tests.
Component Service interval Service procedure
NIBP module Annually Basic functional verification
SpO2 module Annually Basic functional verification
SpHb parameter Annually Basic functional verification
EarlySense module N/A N/A
RRa parameter N/A N/A
CO2 module
SureTemp Plus Annually Basic functional verification
ECG N/A N/A
Braun ThermoScan PRO 6000 Annually Basic functional verification
Braun ThermoScan PRO 4000 Annually Basic functional verification
Battery 300 charge cycles Replace the battery
1
Initially calibrate the module after 1200 operating hours, then once a year or after 4000 operating hours, whichever comes first. The initial calibration should not occur before 720 hours of use. If the initial calibration is done before 720 hours of use, the module will reset to require its next calibration after 1200 hours, instead of after 4000 hours.
1
Annually or 1200 hours (whichever comes first)
Annually or 4000 hours (whichever comes first)
30,000 hours Replace the module
Calibration (first time only)
Calibration
Use the service tool, Gold licensed edition, to perform a complete functional verification and calibration of the device whenever any of the following conditions exist:
Based on the basic functional verification, the device does not meet specifications
The device has been dropped or otherwise damaged
The device is malfunctioning
The case has been opened
An internal part has been replaced (battery excluded)
Note For instructions on using the Gold licensed edition, see the service tool
help files.
Service manual Overview 15

Maintenance

For device maintenance information, see “Maintenance and service” in the device’s directions for use. Covered topics include the following:
Replacing the printer paper
Inspecting and cleaning the device and accessories
Changing the battery

The Welch Allyn Service Tool

The Welch Allyn Service Tool is available in the following editions:
Standard unlicensed: Download from http://www.welchallyn.com/service tool.
Gold licensed: Required to perform complete functional verification and calibration.
This edition requires an additional license. For more information about acquiring this license, contact Welch Allyn.
Note To qualify for the Gold license, you must attend the
Welch Allyn technical training course or complete online training for the device.
Clinicians and technical service personnel can use the service tool to manage and maintain supported Welch Allyn products. You can use the service tool to do the following:
Review device information. When connected to the device, the service tool lists installed modules, installed firmware and hardware versions, warranty and repair information, status, and usage history.
Receive notifications when periodic maintenance is needed. The service tool can
help you manage and maintain your entire inventory of supported Welch Allyn products. Through the remote service function, the service tool can connect to Welch Allyn Customer Service. With this functionality you can automatically receive firmware updates and feature upgrades for your supported products, including software upgrades for the service tool.
Install updates and upgrades. The service tool can read the firmware version for
each module and check for available updates or upgrades.
Create a work list. The work list provides information about service actions—
referred to as work orders—that are waiting for you to perform on your maintained devices. Work orders may include periodic calibrations, upgrades, or license installations.
Schedule periodic maintenance. You can use the service tool to set the service
interval for each maintained device.
View and save logs. You can download and save log files from the device for
analysis to help diagnose and identify reported issues.
Create user accounts. Administrators can create user accounts and set permission
levels to control access to the features, allowing one group to perform administrative tasks and another to perform service tasks. Restricting access prevents the service tool from being used to make unauthorized changes on a connected device.
Perform functional verification and calibration. The service tool can check any
device requiring calibration and, if necessary, calibrate the device to match the design specifications. This feature is not supported for all products and requires the service tool, Gold licensed edition, for each supported product.
16 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Recover devices. In the rare case where a device can no longer boot because of
corrupted firmware, the service tool can connect the device to Welch Allyn Technical Support to reinstall the firmware.
Extensible. The service tool software accepts new plug-ins to support future Welch
Allyn products.
Some of these features are enabled for any user (Standard unlicensed edition). Others require special user account privileges or a Welch Allyn service contract (Gold licensed edition). If you require gold-level support for a Welch Allyn product, please contact Welch Allyn technical support.

Battery performance

About the battery

The device uses a rechargeable Lithium-ion smart battery. Internal circuitry enables the battery to report its condition to the device. The device displays the battery status via the LED power indicator, icons on the screen, and status messages appearing in the Device Status area of the display. Battery information may be collected using the service tool.
New batteries are shipped from the manufacturer with a 30 percent charge to extend shelf life. When installing a new battery in the device, you must plug the device into AC power to wake up the battery. If the AC power is not applied to the device, the new battery will appear discharged.
The Device Status area displays a low-battery status message when 30 minutes of power remain and again when 5 minutes remain.
Battery charging is provided by the device’s internal power supply.
For a complete list of battery specifications, see the device’s directions for use.

Best practices

The following practices help to extend the life of the battery and the device.
Whenever possible, keep the monitor plugged in to charge the battery.
Remove the battery when storing the device for an extended amount of time.
Replace batteries that trigger a low battery status message when fully charged.
Do not use damaged or leaking batteries.
Store batteries with a 30 to 50 percent charge.
Store batteries within the temperature range indicated for each period:
WARNING Safety risk. When handling and storing Lithium batteries: Avoid mechanical or electrical abuse. Batteries may explode or cause burns, if disassembled, crushed, or exposed to fire or high temperatures. Do not short or install with incorrect polarity.
For storage less than 30 days: Maintain temperature between –4 °F and 122 °F (–20 °C and 50 °C).
For storage between 30 days and 90 days: Maintain temperature between –4 °F and 104 °F (–20 °C and 40 °C).
Service manual Overview 17
For storage more than 90 days up to 2 years: Maintain temperature between –4 °F and 95 °F (–20 °C and 35 °C).
Recycle batteries where ever possible. In the United States call 1-877-723-1297 for
information about recycling your Lithium-ion battery or go to the Call2Recycle website at http://www.call2recycle.org for additional information.
When recycling is not an option dispose of batteries in an environmentally safe
manner consistent with local regulations.

Factors affecting battery operating time

The following settings and conditions affect the battery operating time:
The display brightness setting
The display power-saver setting
The device power-down setting
Frequency and duration of alarms and alerts
Amount of motion artifact during NIBP measurements
Radio searching for an access point
18 Overview Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Controls, indicators, and connectors

The following diagrams show a full-featured monitor. Your monitor, based on size or configuration, might not contain all of these features.

Top-Left-Front view

19
No. Feature Description
1 Printer Printer provides a printout of patient and device information.
2 Light bar Provides a visual alarm with red and amber LEDs.
3 Thermometry Temperature probe cover box.
4 Thermometry Temperature probe.
5 Thermometry (connector behind cover) Secures the probe connection to the monitor.
6 LCD screen 1024 x 600 pixels color touchscreen provides a graphical user
interface.
7 Battery compartment (behind cover) Houses the lithium-ion battery.
11
7
10
1
2
3
4
5
6
8
9
13
12
20 Controls, indicators, and connectors Welch Allyn Connex® Vital Signs Monitor 6000 Series™
No. Feature Description
8 Blood pressure Supports dual-lumen or single-lumen hoses.
9 Pulse oximetry
10 CO2 CO2 sampling exhaust port.
11 CO2 CO2 sampling input connector (behind cover).

Right-Back-Bottom view

Nellcor or Masimo rainbow SET module.
The Nellcor module measures SpO2 and pulse rate.
The Masimo module measures SpO2, pulse rate, SpHb, and RRa.
Note
SpHb and RRa are optional parameters but cannot be configured together.
Note
Monitors configured with RRa cannot be configured with CO2.
No. Feature Description
1 Power switch and LED Power-on/Display power-saving button.
The LED indicates the charging status when the monitor is connected to AC power:
Green: The battery is charged.
Amber: The battery is charging.
2 Ethernet RJ-45 Provides a hardwired connection to the computer network.
3 USB client Provides a connection to an external computer for testing and
software upgrades.
Service manual Controls, indicators, and connectors 21
No. Feature Description
4 Nurse call Provides a connection to the hospital nurse call system. (Not
available on the 6300 model.)
5 Fan exhaust
6 Ground lug (equipotential terminal) Provided for electrical safety testing and as a means for
connection of a potential-equalization conductor.
7 Power connection Provides an external AC power connection.
8 Mobile stand mounting hardware Secures the mounting plate to the monitor.
9 Recess for mounting plate Secures the monitor when the monitor is mounted on the mobile
stand or wall.
10 USB connector door Provides access to host USB connections for optional
accessories.
11 Fan intake
12 Speaker Provides tones.
13 Patient movement
The EarlySense module monitors patient movement, respiration (RR), and pulse rate.
Note
Monitors configured with RRa and CO2 cannot be configured with EarlySense.
22 Controls, indicators, and connectors Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Service menu

Advanced settings and Service tabs

The Advanced tab provides password-protected access to the monitor's Advanced settings (or Admin mode), enabling nurse administrators, biomedical engineers, and/or service engineers to configure specific features. The Advanced tab also presents read­only information about the monitor.
23
The password to enter Advanced settings is configurable and can also be set to expire. See the "Password" topic at the end of this section for more details.
Note You cannot enter Advanced settings if sensors or physiological alarms are
active or if vital sign measurements are displayed.

General tab

Restore factory default settings

Note This process deletes the custom data file. All custom data will be lost.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Restore factory default settings:
To restore radio settings to factory default values, touch Radio settings.
To restore all current settings to factory default values, touch All settings.
To delete all root certificates currently installed, touch Root CA certificates.
24 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™
A confirmation dialog appears.
4. Touch OK.
The factory default settings are restored.
If you selected Radio settings, the radio reboots, and the device remains powered on.
If you selected All settings or Root CA certificates, the device reboots.

Save the device configuration or custom data to a drive

You can save the device configuration or custom data (custom modifiers and custom scoring) to a USB flash drive. You can use the saved configuration to restore the device’s configuration or to copy this configuration to use on other devices. You can use the saved custom data to restore custom modifiers or custom scores, or you can copy them to another device.
Note Not all flash drives are supported.
Note When saving the device configuration, the location ID and asset tag
information are not included in the configuration file.
Note Save to USB does not support saving root CA and wireless certificates.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the General tab.
4. Touch Save to USB.
A confirmation dialog appears. You can save the device configuration or custom data if either custom scores or custom modifiers are present.
5. Touch OK.
If the selected file or files already exist on the USB flash drive, a popup dialog appears with the message "Device configuration file already exists. Select OK to continue with save and overwrite existing file or cancel."
6. Touch OK to save the data to the USB drive or touch Cancel to exit without saving.
A confirmation message appears.
Note If the USB drive is incompatible, the message "Unable to save configuration
to USB" appears. Touch OK to continue.
Note The configuration file is saved as CONFIG.PMP. The custom data file is
saved as CUSTOMDATA.XML.

Load a device configuration, custom data, and/or root CA certificates

You can load a configuration from a USB flash drive to the device.
Note
Note If your configuration includes radio parameters, make sure the radio is
Not all flash drives are supported.
enabled. The radio must be enabled before you can import radio parameters.
Service manual
Service menu 25
Note If a device setting is not available in the configuration file, the setting
returns to the factory default. This might be the case when the configuration file was saved from a device with a different firmware version.
Note Configuration files cannot be cloned between devices with different host
software, except where the version change is minor.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the General tab.
4. Touch Configure from USB.
A confirmation dialog appears.
5. Select Device configuration, Custom data XML, and/or Root CA certificates.
A confirmation dialog appears to confirm overwriting the existing configuration.
6. Select OK to proceed, or Cancel to quit.
The configuration from the USB flash drive overwrites the configuration on the device, and the device reboots.
Note If device configuration data is not present on the USB drive, that option will
be disabled.
Note If custom modifiers are not present on the USB drive, that option will be
disabled.
Note If root CA certificates are not present on the USB drive, that option will be
disabled.
Note If the configuration file is incompatible, an "Unable to read configuration
from USB" message appears. This might be the case if the configuration file was cloned from a device with different software version.
Note Configuration files can be edited or amended by loading the configuration
file onto the device, making changes to the configuration through the user interface, and then saving the configuration file.
Note Lamarr radio configurations do not overwrite Newmar radio configurations,
and vice versa. A single configuration file can store configurations for both Lamarr and Newmar radios. To create this file, first create the configuration file on a device with one type of radio and save it. Then load the configuration file on a second device with the other type of radio, configure the radio, and save the file. The newly saved configuration file includes both the Lamar and Newmar radio configurations, but the device activates only the configuration matching the device's radio type.

Delete custom data

To delete custom data, you must restore the monitor to factory defaults. Restoring the monitor to factory defaults also deletes all configuration settings.
To restore the custom configuration settings, save the configuration file to a drive and reload the file after restoring factory defaults.
26 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™
To determine if custom data is loaded on the device, complete these steps:
1. Go to the Service tabs as described in "Access the Service tabs."
2. Touch the Device tab.
A Custom file line displays the configuration name and the cyclical redundancy check (CRC) in the Firmware version column.

Enter an asset tag

You can enter an alpha-numeric identifier in the data field to serve as an asset tag for device identification.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Touch and enter up to 20 characters.
4. Touch OK.
Note If the device language changes, the asset tag remains
unchanged.

Send device information to PartnerConnect

The device sends technical information, such as log files, to PartnerConnect periodically. You can also manually send this information at any time by following this procedure.
1.
Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Touch Sync with server.

Self-tests tab

Calibrate the touchscreen

This tab calibrates the touchscreen, if needed.
1.
Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Self-tests tab.
3. Touch Start.
a. Touch the location indicated by the device. The device checks the current
calibration. If the location coordinates and touched location match, a Calibration Confirmation dialog appears. Touch OK to finish.
b. If the locations do not match, a calibration failure dialog appears. Touch
Calibrate, and then touch the screen as indicated. When calibration is complete, a Calibration Confirmation dialog appears. Touch OK to finish.
Service manual Service menu 27

Logs tab

View an error or event log

1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Logs tab.
3. View a log report.
To view an error log, select Error.
To view an event log, select Event.

Save error and event logs to a USB flash drive

This feature is available in software versions 1.71.03 and later.
You can save a copy of the error and event logs to a USB flash drive.
Note Not all flash drives are supported.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the Logs tab.
4. Touch Save to USB.
A confirmation dialog appears.
5. Touch OK.
Copies of both log files are saved to the drive.

Device tab

View device and module information

1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Device tab.
Device and module information appears for you to view.

Licensing tab

View device licenses

Note After activating a new license, restart the device to complete the activation
process.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Licensing tab.
A list of available licenses appears. Checks indicate installed licenses.
28 Service menu Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Password tab

Configure passwords

Note The keyboard for the Password tab is the English keyboard regardless of
the language configured on the device.
Note New passwords must meet length requirements to be accepted as valid.
Note The keyboard for the Password tab does not set the first character to upper
case.
Note If you forget or lose your password, you cannot access the Password tab.
See "Access the Service tabs" at the beginning of this section.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Password tab.
3. To change the current password, touch Change password.
a. Enter a new password.
Note The password must have between 8 and 32 characters.
A "Re-enter password" dialog appears.
b. Touch OK and re-enter the new password to confirm the change.
Either a "Successful password change" or "Failed password change" dialog appears.
c. Touch OK and then proceed as needed. In the case of a failed password change,
either try again or cancel the operation.
4. To lock out a user after 10 consecutive incorrect passwords, touch Enable failed
attempt lockout.
Note The lockout period is 5 minutes.
5. To set an expiration for the current password, touch Enable password expiration,
and then enter the number of days after setting a password that it will expire.

Power-up sequence

The system performs a power-on self test (POST) each time the device is powered on. During power up, the device performs a comprehensive self test of the software. If software testing is successful, the device then tests internal hardware. If all tests are successful, the system completes power up and the Home tab appears.
To perform the POST:
1. Disconnect any patient cables connected to the device.
2. Insert a fully charged battery into the device.
3. Upon each power up, confirm the following:
a. The light bar flashes amber.
b. The Welch Allyn startup screen appears.
c. A beep sounds, followed by one chime.
29
Note If no chimes sound, replace the speaker as specified in
“Remove the speaker.”
d. The product line logo appears at the bottom of the screen.
e. If a printer is installed, the paper advances slightly.
f. The Home tab appears.
WARNING Equipment failure risk. The device includes a fan that circulates air through the device. If the fan does not run when you power up the device, remove it from use and inform qualified service personnel immediately. Do not use the device until the problem is corrected.
If the internal self-check is successful, the device shows its normal functions with all values blank and the device is ready for operation. If the self-check fails, an error message appears in the Device status area at the top of the screen. If a fault that could adversely affect the product is detected, the device enters a safe mode and stops monitoring patients. The device remains in safe mode until it is turned off or until it shuts down automatically after a period of inactivity.
If a system error is detected, the device becomes inactive until you press or until the device shuts down automatically. The device displays a system fault message that
contains a wrench icon( ) and a system fault code to aid service personnel and engineers in diagnosing the problem.
While in safe mode, the red LED bar and the piezo buzzer cycle on and off.
30 Power-up sequence Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Troubleshooting

This section provides the following tables to help troubleshoot the device.
Symptoms and solutions: These tables list symptoms you might observe, list
possible causes, and suggest actions that may eliminate the problem.
Technical alarm messages: These tables list messages generated by the device
software when a problem is detected. The tables explain possible causes and suggest actions that can resolve the problem.
31
These tables can help you diagnose and fix a problem. They do not replace basic troubleshooting skills. You must still trace the source of the problem to the board or module level to decide the best course of action. Welch Allyn does not support component-level repair to the board or module. For available replacement parts, see “Field Replaceable Units.”
WARNING Do not perform troubleshooting on a device that is emitting smoke or exhibits other signs of excessive overheating. Disconnect the device from AC power and call Welch Allyn Technical Support immediately.
CAUTION Replace parts, components, or accessories only with parts supplied or approved by Welch Allyn. The use of any other parts can lead to inferior device performance and will void the product warranty.

Symptoms and solutions

Power

Symptom Possible cause Suggested action
The device does not power up A new battery was installed Connect AC power to wake up
the battery.
The AC power is disconnected Connect AC power.
The power cord is defective Replace the power cord.
The battery is discharged Charge the battery.
The power button is defective Replace the power button.
32 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Symptom Possible cause Suggested action
An internal connection is faulty Check the power-flex cable
connection at J6 on the main board.
Check the AC power harness connections from the IEC connector to the power supply.
Check the power harness from the power supply J2 to J30 on the main board.
Check the battery power harness from J2 on the battery connector board to J29 on the main board.
The power supply is defective Check the output voltage on the
power supply. The voltage should be 15 V ± 0.45V DC. If it is not, replace the power supply.

Hardware

The battery is defective Charge the battery for 5 hours. If
the battery icon on the display still shows an empty battery symbol, replace the battery.
The main board is defective Replace the main board.
The battery doesn’t charge or run time is low
The battery is defective Charge the battery for 5 hours. If
the battery icon on the display still shows an empty battery symbol, replace the battery.
The battery connector board is defective Check the battery connector
board for an open short or broken connector and replace if necessary.
The battery has reached the end of its useful life Use the service tool to check
cycle count. If the cycle count exceeds 300, replace the battery.
Mechanical Symptom Possible cause Suggested action
Noisy fan Dust build up Use canned air to blow dust out
of fan.
Fan is out of balance Replace fan.
Service manual Troubleshooting 33
Mechanical Symptom Possible cause Suggested action
Cracks in housing Non-approved cleaning agents Replace plastic housing as
necessary.
Use only approved cleaning agents.

Display

Symptom Possible cause Suggested action
The touchscreen does not respond Software error Reboot the device. Press and
hold the power button until the device shuts down.
Note Any configuration settings not saved as default will be lost. Press the power button to restart.
The display is blank when the power is on
The touchscreen is out of calibration In Advanced Settings, touch the
Service > Self-tests tabs, then recalibrate the screen.
The touchscreen lock is activated To unlock the touchscreen, touch
at the bottom of the screen.
To disable the touchscreen lock, touch the Settings > Device tabs, then uncheck Allow display lock timeout.
An internal connection is faulty Check the connection at J48 on
the main board with display flex cable.
A display flex cable is broken Replace the touchscreen and
display assembly.
The main board has a faulty touchscreen controller
Excessive force or prolonged rubbing in an area of the touchscreen
The device is in Power-Saver mode Wake the display by touching the
Replace the main board.
Replace the touchscreen.
screen or the power button.
The device powered down after a period of inactivity
An internal connection is faulty Check the display harness
Turn on the device by pressing the power button. In Advanced Settings, touch the General >
Display tabs, then set Device power down to the desired
interval.
connections at the display and
34 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Symptom Possible cause Suggested action
J19 on the main board. Replace the cable if damaged.
A cable is damaged Replace the cable.
The display is dim The brightness setting is too low Increase the brightness setting.
Touch the Settings > Device tabs, touch Defaults, then set Display brightness to the desired level.
The display has reached the end of its useful life Replace the display.

User interface

Symptom Possible cause Suggested action
Unable to access advanced settings or enter the advanced settings code
Desired profile does not appear in the Profiles tab

Communication

Symptom Possible cause Suggested action
Cannot communicate through the USB client connection
Patient monitoring is active or being simulated Discontinue patient monitoring or
stop the simulation.
The parameter alarm is on Dismiss the alarm.
Intervals are turned on Stop intervals.
The profile license is not installed In Advanced settings, touch the
Service > Licensing tabs. Verify that the profile license box is checked. If not, purchase the license and install it using the service tool.
The profile is not enabled In Advanced settings, touch the
Device tab, then check the profile(s) you want to enable.
The battery charge is low Connect the device to AC power
and allow the battery to fully charge.
The communications board does not receive power
The USB client is defective Test the connection by
Check the voltage from J49 on the main board for +5.0, ±0.5V DC. Replace the main board if necessary.
connecting a PC running the service tool. Verify that the service tool is configured properly on the PC to
Service manual Troubleshooting 35
Symptom Possible cause Suggested action
communicate with the device. See the service tool help files.
Replace the power cable to the communications board.
USB accessories do not communicate with the monitor
The device does not communicate via Ethernet with the computer network
The accessory is defective Replace with a known good
accessory.
The communications board is not receiving power Check the voltage from J49 on
the main board for +5.0, ±0.5V DC. Replace the main board if necessary.
One or more USB host connections are defective Test the connection with a USB
thumb drive. If no power or enumeration is present, such as an LED on a thumb drive, replace the communications board.
A USB connection from the communications board to the main board is faulty
The device is not configured properly Check the settings with your
The communications board is not receiving power Check the voltage from J49 on
Verify that the USB cables are connected correctly.
Replace the USB cables.
network administrator.
the main board for +5.0, ±0.5V DC. Replace the main board if necessary.
The radio does not connect to the network
The Ethernet connection from the main board is faulty
The network Ethernet switches are not set to the correct speed to work with the device
The cable run to the switch is too long Use a shorter patch cable.
The device is out of range of the access point Check the network status
The device is not configured properly Check the settings with your
The antenna is defective Check the antenna cable and
Test the internal Ethernet cable. Replace if necessary.
Verify that the shim is installed, if required, on the Ethernet cable connector at J11. See the reassembly notes for the main board.
Set the switches to 10 Mbps full duplex.
screen’s RSSI value.
network administrator.
antenna connection. Replace the cable and antenna if necessary.
36 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Symptom Possible cause Suggested action
The communications board is not receiving power Check the voltage from J49 on
the main board for +5.0, ±0.5V DC. Replace the main board if necessary.

Alarms

Symptom Possible cause Suggested action
The light bar does not turn on No alarm was triggered Verify that the light bar flashes
when the system starts.
Verify that the alarm is triggered by a visual indicator in the message status area and an audio alarm occurs.
There is a faulty connection Check the light-bar harness and
connections at the light bar and J46 on the main board. Replace the defective cable if necessary.
The light-bar board is defective Apply +3.3V to pin 1 of the
harness and ground to pin 2. Verify that the amber LEDs illuminate. Connect the ground to pin 3. Verify that the red LEDs illuminate. If one or both do not illuminate, replace the LED light bar.
The main board is defective Verify that there are +3.3V at pin
1 of J46 on the main board.
No audible alarm occurs No alarm was triggered Verify that the alarm is triggered
by a visual indicator in the message status area and light bar. Listen for audible sounds on start up.
The alarm audio is set to Off
The alarm audio is set too low
Touch the Alarms > General tabs, then select Alarm audio on.
In Advanced settings, touch the General > Alarms tabs, then disable Allow user to turn off general audio.
Touch the Alarms > General tabs, then set Volume to the desired level.
In Advanced settings, touch the General > Alarms tabs, then
Service manual Troubleshooting 37
Symptom Possible cause Suggested action
set Minimum alarm volume to the desired level.
There is a faulty connection Check the speaker harness and
connections at the speaker and J12 on the main board. Replace the defective cable if needed.
The speaker is defective Replace the speaker.
The main board is defective Test speaker output using an
oscilloscope on J12.

NIBP

Symptom Possible cause Suggested action
The NIBP frame on the display is blank

Patient movement messages

Symptom Possible cause Suggested action
The Movement frame on the display is unavailable.
The USB cable is defective Replace the USB cable.
The NIBP module is not connected Check the internal USB
connection.
The NIBP module is not functional Check the error logs for NIBP
errors. See the service tool help files for details on specific errors and suggested actions.
Check with Welch Allyn for software updates.
If no NIBP error is logged, the main board might be defective
A USB cable is defective Replace the USB cable.
The EarlySense module is not connected Check the internal USB
Replace the main board if necessary.
connection.
The EarlySense module is not functional. Check the error logs for
EarlySense errors. See the service tool help files for details on specific errors and suggested actions
Connect device to a computer with the Service Tool installed and an active internet connection. Search for any available software updates.
38 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Symptom Possible cause Suggested action

SpO2

If no error is logged, the main board might be defective
The selected profile does not support patient movement monitoring.
Replace the main board if necessary.
Change the profile to Continuous Monitoring.
Symptom Possible cause Suggested action
The SpO2 frame on the display is blank
The USB cable is defective Replace the USB cable.
The SpO2 module is not connected Check the internal USB
connection.
The SpO2 module is not functional Check the error logs for SpO2
errors. See the service tool help files for details on specific errors and suggested actions.
Check with Welch Allyn for software updates.
If no SpO2 error is logged, the main board might be defective
Replace the main board if necessary.

SpHb

Symptom Possible cause Suggested action
The SpHb frame on the display is blank
The SpHb frame is unavailable The selected profile does not support SpHb. Change the profile to Intervals
The UI license is not installed. Purchase a license and install the
license using the service tool.
The wrong sensor is connected. Use a sensor that supports the
SpHb parameter.
The sensor or cable expired. Replace the sensor or cable.
The sensor or cable is defective. Replace the sensor or cable.
The Masimo SpO2 module does not have the SpHb parameter enabled.
Purchase the parameter and install using the service tool.
Monitoring or Continuous Monitoring.
Service manual Troubleshooting 39
RRa
Symptom Possible cause Suggested action
CO2
The RRa frame on the display is blank
The RRa frame is not available. The selected profile does not support RRa. Change the profile to Continuous
The RRa sensor is not connected. Connect an RRa sensor.
The sensor or cable is defective. Replace the sensor or cable.
The UI license is not installed. Purchase a license and install it
using the service tool.
The Masimo module does not have the RRa parameter enabled.
Purchase the parameter and install it using the service tool.
Monitoring.
Symptom Possible cause Suggested action
The CO2 frame on the display is blank
A USB cable is defective Replace the internal USB cable.
The CO2 module is not connected Check the internal USB
connections.
The CO2 module is not functional Check the error logs for CO2
errors. See the service tool help files for details on specific errors and suggested actions.
The pump does not activate when the sampling line is attached
The etCO2 and RR frames are unavailable.
Check with Welch Allyn for software updates.
If no CO2 error is logged, the main board might be defective
The sampling line is not securely attached Screw the sampling line
The input connector is dirty Clean the input connector. See
The selected profile does not support CO2 Change the profile to Continuous
Replace the main board if necessary.
connector clockwise into the CO2 input connector on the monitor until it can no longer be turned.
the appendices for instructions.
Monitoring.
40 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
ECG
Symptom Possible cause Suggested action
No LTA alarm associated with patient injury or death
No LTA or ECG tile shows Arrhythmia detection off
No ECG pane Module not connected Check ECG module LED.
LTA license not installed Remove device from service,
contact Welch Allyn Technical
V-Tach, V- Fib, Asystole detection disabled
invalid data
Alarms off in advanced settings Turn on alarms.
No license Install license.
ECG module unable to detect arrhythmias Contact Welch Allyn Technical
Faulty patient cable Check cable.
Faulty module cable
CVSM software does not support ECG Update software.
Profile not set to Continuous Monitoring Set profile to Continuous
Support, and return to Welch Allyn for service.
Support.
Replace the module if necessary.
Monitoring.
ECG tile disabled Patient type set to Neonate Change patient type to Adult or
No waveform Start button not activated
ECG gain too high Reduce ECG gain.
Patient type set to Neonate Change patient type to Adult or
Noisy waveform 50 or 60 Hz filter disabled Enable filter.
Wrong mains filter value selected (50 Hz versus 60 Hz)
Poor lead placement See DFU for proper placement.
Pediatric.
Touch Start on ECG tile to begin waveform streaming.
Pediatric.
Set the filter to the correct mains frequency for your location.
Service manual Troubleshooting 41
Symptom Possible cause Suggested action
No pacer or ECG tile shows pacer detection off
No alarming snapshot was auto­printed
Printed waveform is too small ECG gain and/or sweep speed is set too low Increase gain and/or sweep
Snapshot button is disabled An alarming snapshot is in progress Wait for up to one minute for the
Module LED off Module is not receiving power Replace cable.
Pacer detection Off
ECG module unable to detect pacer Contact Welch Allyn Technical
Automatic print on ECG alarm disabled In Advanced settings, touch the
Less than one minute has elapsed between snapshots
Touch the Settings > Setup tabs, then touch the ECG vertical tab. Enable Patient has a pacemaker.
Support.
Replace the module if necessary.
Parameters tab, then touch the ECG vertical tab. Enable Automatic print on ECG alarm.
See printer section for print failures.
speed and reprint.
button to enable.
Module LED yellow Internal error Power cycle device or disconnect
Module LED steady green Module powered on Working as designed.
Module LED flashing green Sending data Working as designed.

Weight scale

Symptom Possible cause Suggested action
Weight does not appear in manual parameter frame
and then reconnect cable.
The weight was not selected in Advanced settings
The weight scale is not licensed Purchase a license and install the
The weight scale is not connected Check cables and connections.
In Advanced settings, touch the
Parameters tab, then select Weight.
Note You can select only four
manual parameters.
license using the service tool.
Use the service tool to test connectivity. Replace cables.
The weight scale is not configured Consult the scale directions for
use.
42 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Temperature

Symptom Possible cause Suggested action
The temperature frame on the display is blank
The USB cable is defective Replace the USB cable.
The temperature module is not connected Check the internal USB
The temperature module is not functional Check the error logs for
If no temperature error is logged, the main board might be defective

Braun ThermoScan PRO 4000 thermometer

Symptom Possible cause Suggested action
The thermometer batteries don’t charge
The dock LED is green, but the battery is low or depleted
The rechargeable battery pack no longer takes a charge
Primary AA batteries are installed in the thermometer
Primary AA batteries are installed in the thermometer
connection.
temperature errors. See the service tool help files for details on specific errors and suggested actions.
Replace the main board if necessary.
Replace the rechargeable battery pack.
Replace the batteries with a rechargeable battery pack.
Replace the batteries with a rechargeable battery pack.
The dock is defective Replace the dock.
Thermometer readings do not transfer to the device
The external USB cable is unplugged Check the external USB
The USB bus has stopped communicating with the Braun dock. (The device displays wrench error #00000014.)
Note For additional troubleshooting tips for the thermometer, see the
manufacturer’s product documentation.

Braun ThermoScan PRO 6000 thermometer

Symptom Possible cause Suggested action
Braun measurements are inaccurate Probe lens is displaced Examine lens for displacement. If you
connection.
Reboot the host device.
observe a gap in the seam between the bezel and the lens, replace the thermometer.
Service manual Troubleshooting 43
Symptom Possible cause Suggested action
Use inconsistent with DFU See DFU for proper operation. Perform
the Braun functional verification test using the service tool or the manual test described in this manual. Replace as necessary.
Ingress of cleaning solutions has corroded the electronics
Temperature tile displays ++
Braun displays HI
Temperature tile displays - -
Braun displays LO
Braun displays “POS” error The infrared monitor cannot find a
Temperature taken is not within typical human temperature range. HI will be displayed when temperature is higher than 108°F (42.2°C).
Temperature taken is not within typical human temperature range. LO will be displayed when temperature is lower than 68°F (20°C).
temperature equilibrium and allows no measurement.
Replace the thermometer. Review cleaning procedures in the DFU.
Change probe cover to reset. Then, make sure thermometer is properly inserted and take a new temperature.
Change the probe cover to reset. Restrict patient movement and ensure that the positioning of the probe is correct and remains stable while taking new temperature.
Braun displays “Err” error Ambient temperature is not within the
allowed operating range (50 – 104 °F or 10 – 40 °C) or changing too rapidly.
Braun display is blank or displays all icons
Braun displays Alert icon with “1” in lower right corner
System error
Technique Compensation (PerfecTemp) technology is not functioning or disabled
Wait 20 seconds until thermometer turns off automatically, then turn on again. Ensure thermometer and patient are in an environment for 30 minutes where the temperature is between 50 °F and 104 °F or 10 °C and 40 °C.
Wait 20 seconds until the thermometer turns off automatically, then turn on again. If error persists, reset the thermometer by removing the batteries and putting them back in.
If error still persists, batteries are dead. Insert new batteries.
If error still persists, contact local Welch Allyn Service Center or representative.
Open the temperature tab in Advanced settings to configure PerfecTemp*.
44 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Symptom Possible cause Suggested action
Braun displays Alert icon with “U” in lower right corner
C/F button is not functional Celsius only enabled Open the temperature tab in Advanced
Pulse timer button is not functional Pulse timer disabled Open the temperature tab in Advanced
Braun displays lock icon and is unresponsive
Braun display is blank after performing upgrade
*Host device Braun 6000 settings override configuration settings from Welch Allyn Service Tool.
Unadjusted Operating Mode is enabled
Security mode enabled and anti-theft timer has expired
Software upgrade was interrupted Remove and replace the battery while
Open the temperature tab in Advanced settings to configure Unadjusted Operating Mode*.
settings to disable Celsius only selection*.
settings to enable pulse timer*.
Return Braun thermometer to dock to unlock. Security mode is set on temperature tab in Advanced settings.
holding the C/F button or return to the dock while holding the C/F button. Retry upgrade.
Note For additional troubleshooting tips for the thermometer, see the

Manual parameters

Symptom Possible cause Suggested action
The manual parameter frame does not appear on the Home tab
BMI is not displayed The BMI parameter is not selected Select the BMI parameter in the
manufacturer’s product documentation.
No manual parameters are selected in Advanced settings
Height or weight was changed Adjusting the height or weight
Weight scale not connected BMI is available only from a
In Advanced settings, touch the Parameters tab, then select the desired manual parameters.
Note You can select only four manual parameters.
advanced settings.
clears BMI.
weight scale with height.
Service manual Troubleshooting 45

Printer

Symptom Possible cause Suggested action
The printer does not print The reactive side of the thermal paper does not
face the print head
The thermal paper is wet Clean and dry the inside of the
The USB cable is defective Replace the USB cable.
The printer module is not connected Check the internal USB and
The printer does not have power Check J17 on the main board. For
The printer module does not function Replace the printer module.
The power harness is defective Test the power harness. Replace
If no printer error is logged, the main board may be defective
The printer fuse has blown; check MCE printer fuse F5
Reverse the printer paper.
printer housing and replace the printer paper.
power harness connection.
more information, see “Interconnect diagram.”
if necessary.
Check the error logs for printer errors. Replace the main board if necessary.
Replace the MCE PCBA.

Barcode reader

Symptom Possible cause Suggested action
The barcode reader powers on but does not transfer data
The patient ID or clinician ID do not match
No license is installed Purchase a license and install
the license using the service tool.
The barcode reader is not programmed to use USB Com Port Emulation mode
The barcode reader is not supported For Honeywell model 4600g
The barcode scanner did not enumerate properly Power cycle the Connex
The barcode scanner is not programmed to properly interpret the barcode
Refer to the manufacturer's documentation to program the barcode reader to USB COM Port Emulation mode.
barcode readers, verify that the PID is set to 020A.
device.
Program the barcode scanner to turn on required symbology and to also add or delete characters to form correct ID.
46
Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Errors

Symptom Possible cause Suggested action
#000000001 An internal software error Power down and restart. If the
error persists, call Welch Allyn
#000000002 An unclassified hardware error
#000000003 Graphics RAM POST
#000000004 System RAM POST
#000000005 Watchdog POST
#000000006 FLASH initiation failed
#000000007 A display system error
#000000008 A real-time clock error
#000000009 An audio system error
Technical Support for service.
#000000010 An Ethernet system error
#000000011 The touchscreen controller failed
#000000012 Five or more SMBUS errors over a 1-minute period
occurred
#000000013 The communications module or main board failed
#000000014 Main board USB hub failure
#000000015 Software watchdog timer reset

Technical alarm messages

This section presents tables of technical alarm and information messages to help you troubleshoot issues on the device. For information about physiological, dialog, or informational messages, see the device’s directions for use.
When the device detects certain events, a message appears in the Device Status area at the top of the screen. Message types include the following:
Information messages appear on a blue background.
Very low-priority alarms appear on a cyan background.
Low- or medium-priority alarms appear on an amber background.
High-priority alarms appear on a red background.
Technical alarm messages are low priority or very low priority unless noted in the Message column.
You can dismiss a message by touching the message on the screen, or, for some messages, you can wait for the message to time out.
Service manual Troubleshooting 47
To use these tables, locate the message that appears on the device in the left column of the table. The remainder of the row explains possible causes and suggests actions that can resolve the issue.
If you cannot resolve the issue, use the service tool to read the error log files or use the service tool to perform a functional test1 on the module reporting the message.

CO2 messages

Message Possible cause Suggested action
CO2 not functional. Call for service. A nonrecoverable communications error has
occurred
Filter line disconnected. The sampling line is not connected to the monitor Connect a sampling line to the
The sampling line is defective Replace the sampling line.
The input connector is dirty Clean the input connector. See
The sampling line detection switch is faulty Replace the module.
Occlusion in gas line. (High-priority alarm)
The purge cycle failed to clear a blockage in the sampling line
The purge cycle failed to clear a blockage inside the module
Check the error logs for CO2 errors. See the service tool help files for details on specific errors and suggested actions.
Check with Welch Allyn for software updates.
monitor.
Check to ensure that the sampling line plug is tightly connected to the monitor.
the appendices for instructions.
Replace the sampling line.
Replace the module.
CO2 temperature out of range. CO2 is not calibrated.
Connect or clear filter line. Calibration failed because sampling line is
1
Requires the service tool, Gold licensed edition.
CO2 module temperature is out of range Wait for the module temperature
blocked or kinked
Module is not ready for calibration because the sampling line is not connected to the monitor
to return to normal and the module to reset before calibrating CO2.
Move to a location where the ambient temperature enables the module temperature to return to normal and the module to reset before calibrating CO2.
Check sampling line for obstruction or kinks. Replace the sampling line if necessary.
Check to ensure that the sampling line plug is tightly connected to the monitor.
48 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
Purging filter line. An occlusion was detected in the sampling line,
which automatically initiated a purge cycle
Check calibration gas concentration.
Check calibration gas flow. The calibration gas flow is unstable Check the sampling line for kinks
Check exhaust port for obstruction. The exhaust port is blocked Verify that the exhaust port is
Calibration overdue. CO2 might not be accurate.
The calibration gas is not flowing Check that the calibration gas is
The calibration gas has the wrong CO2 concentration
Internal flow problem Replace the module.
The due date for calibration has passed Perform CO2 calibration.
Wait for the purge cycle to clear the blockage and the module to be reset.
turned on.
Check that the calibration gas has the correct concentration.
or obstructions.
Check all tubing connections for leaks.
Check that the gas source is not running out.
unobstructed.
Factory service overdue. CO2 might not be accurate.
Calibration failed. The calibration failed for the reason named in the
Calibration completed successfully. An uninterrupted, error-free calibration took
Calibration aborted. You or some other user interrupted the

Patient movement messages

Message Possible cause Suggested action
Replace the bed sensor. The sensor is faulty or expired. Replace the bed sensor.
The bed sensor is disconnected. The bed sensor is disconnected from the monitor. Check the bed sensor cable to
The due date for factory service has passed Replace the module.
error message
place
calibration
The cable is faulty or expired. Replace the cable.
The bed sensor is disconnected from the extension cable
Check the error message and take corrective action presented.
Resume using the monitor.
Resume or retry calibration.
ensure that connections to the monitor and the extension cable are tight.
The bed sensor is upside down.
The bed sensor was not placed properly underthe mattress, mattress cover, or mattress pad
Turn the sensor right-side up.
Service manual Troubleshooting 49
Message Possible cause Suggested action
Cannot measure patient. Lost or unstable signal.
Cannot measure respiration The sensor is not under the patient's chest (Low
The sensor is not under the patient's chest (Low confidence condition)
The sensor is turned 90 degrees, placed vertically (Low confidence condition)
There is excessive patient movement (Low confidence condition)
An unqualified mattress type is in use
confidence condition)
The sensor is turned 90 degrees, placed vertically (Low confidence condition)
There is excessive patient movement (Low confidence condition)
An unqualified mattress type is in use Switch to a qualified mattress
The sensor is not under the patient's chest (Low confidence condition)
Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.
Check the patient. Replace the bed sensor.
Adjust the position of the sensor under the patient's chest.
Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.
Check the patient. Replace the bed sensor. Use an alternative sensor to monitor respiration.
type.
Cannot measure pulse rate. The sensor is not under the patient's chest (Low
confidence condition)
The sensor is turned 90 degrees, placed vertically (Low confidence condition)
There is excessive patient movement (Low confidence condition)
An unqualified mattress type is in use Switch to a qualified mattress
EarlySense is not functional. A module error occurred. Call for service.
Bed sensor expires in… The bed sensor expires soon. Replace the bed sensor before it
The sensor has expired. The bed sensor has expired. Replace the sensor.
The sensor is defective. A sensor error occurred Replace the sensor.
Trend change detected. Review patient history.
Patient measurements have changed enough to require attention
Adjust the position of the sensor under the patient's chest.
Place the sensor horizontally under the patient's mattress, with the cable extending toward the head of the bed.
Check the patient. Replace the bed sensor. Use an alternative sensor to monitor pulse rate.
type.
expires.
Check the patient and patient history.
50 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

RRa messages

Message Possible cause Suggested action
Respiratory freshness timeout expired.
Replace RRa probe. The sensor is faulty Replace the sensor.
RRa patient interference detected. Poor sensor placement on the patient Remove the sensor from the
Excessive ambient or environmental noise Reduce the level of noise in the
room.
Poor sensor placement on the patient Remove the sensor from the
patient and reapply.
The patient cable or sensor is defective
No sensor is connected Connect the sensor.
The cable is faulty Replace the cable.
The patient is talking
The patient is snoring Gently adjust the patient's
Replace the patient cable or sensor.
patient and reapply.
Ask the patient to limit talking.
position to reduce snoring. Awaken and ask the patient to
adjust their position to reduce snoring.
RRa background interference detected.

NIBP messages

Message Possible cause Suggested action
Alarm
NIBP air leak; check cuff and tubing connections.
NIBP not functional. Call for service.
Excessive ambient or environmental noise Reduce the level of noise in the
room.
The NIBP module has an air leak Check the cuff, tubing, and
connections for leaks. If no leaks are found, retake the measurement. If the message reappears, replace the NIBP module.
Internal errors or messaging errors occurred Check the error logs for NIBP
errors. See the service tool help files for details on specific errors and suggested actions.
Check with Welch Allyn for software updates.
Service manual Troubleshooting 51
Message Possible cause Suggested action
The ambient temperature is out of range Use the monitor in the specified
temperature range.
Unable to determine NIBP; check connections; limit patient movement.
Unable to determine NIBP; check connections and tubing for kinks.
Incorrect NIBP cuff size; check patient type.
Inflation too quick; check NIBP cuff and tubing connections.
Unable to determine NIBP; check inflation settings.
Pressure exceeded the maximum limit for this patient mode
NIBP tubing on the outside of the device is kinked Check the connections and tubing
The NIBP module needs to be calibrated Perform NIBP calibration.
Tubing inside the NIBP module is kinked Replace the NIBP module.
A neonate cuff is in use with the monitor in adult or pediatric mode
NIBP inflation was too quick Check the connections and tubing
Target pressure was too low Check inflation settings and
Check connections; limit patient movement.
Clear the alarm and retry NIBP.
for kinks. Clear the alarm and retry NIBP.
Check the patient type and cuff size.
Clear the alarm and retry NIBP.
for kinks. Clear the alarm and retry NIBP.
change as necessary. Clear the alarm and retry NIBP.
Change the inflation setting.
Too many attempts Change the inflation setting.
Information
User cancelled NIBP reading. Blood pressure reading cancelled by user
Tube type does not match device configuration.
(NIBP measurement is available)
Excessive patient movement. The NIBP reading was deemed not precise
The tube type connected to the monitor does not match the NIBP configuration.
The single lumen switch on the NIBP connection is stuck
Touch OK to dismiss. Touch NIBP Start button to
dismiss and restart the NIBP reading.
Touch OK to dismiss. Configure the NIBP advanced
settings to match the tube type, patient type, and algorithm.
Use a small screw driver to press the switch in and release until the spring returns the switch to the dual-lumen position.
Touch OK to dismiss. Limit patient movement and
restart the NIBP measurement.
52 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

SpO2 and SpHb messages

Message Possible cause Suggested action
Alarm
SpO2 not functional. Call for service.
Attach SpO2 sensor to monitor. The sensor was not detected Check the sensor connection.
Replace the SpO2 sensor. The sensor is faulty Replace the sensor.
The sensor is defective Replace the SpO2 sensor with a
known good sensor.
An internal error occurred Update the host software to the
current version.
Check the error logs for SpO2 errors. See the service tool help files for details on specific errors and suggested actions.
Check with Welch Allyn for software updates.
Replace the sensor.
The sensor expired (applies only to SpO2 / SpHb sensors)
No sensor is connected Connect the sensor.
The patient cable is faulty Replace the cable.
Replace the sensor.
Searching for SpO2. (High-priority alarm)
Low SpO2 signal quality. Check sensor.
Low SpHb signal quality. Check sensor.
Low perfusion. Check sensor.
The SpO2 module is faulty Verify module functionality by
replacing the sensor with the applicable SpO2 tester. If the message persists after you have installed the SpO2 tester, replace the module.
The SpO2 sensor is not attached to the patient’s finger
Poor sensor placement on the patient. Remove the sensor from the
The patient cable or sensor is defective Replace the patient cable or
The SpO2 module is faulty Verify module functionality by
Touch the alarm icon or the SpO2 frame to dismiss the alarm.
Set the SpO2 Alarm limits to Off.
Reattach the SpO2 sensor to the patient's finger.
patient and reapply.
sensor.
replacing the sensor with the applicable SpO2 tester. If the message persists after you have
Service manual Troubleshooting 53
Message Possible cause Suggested action
installed the SpO2 tester, replace the module.
SpO2 mode only. Check sensor or cable.
SpO2 sensor expires in... Note This message appears only
on devices configured with SpHb.
Replace the SpO2 cable. The cable is not functioning properly Replace the cable.
The sensor is operating as an SpO2-only sensor because it failed to calibrate properly
The sensor will expire soon Replace the sensor.
The SpO2 module is faulty Verify module functionality by

Temperature messages (SureTemp)

Message Possible cause Suggested action
Alarm
Reattach the cable to the monitor.
Remove the sensor from the patient and reapply.
replacing the sensor with the applicable SpO2 tester. If the message persists after you have installed the SpO2 tester, replace the module.
Connect temperature probe. No probe is connected Connect a temperature probe and
retry.
The probe is faulty Replace the temperature probe.
The temperature module returned a connect probe message
The SureTemp temperature module is faulty Verify module functionality by
Insert correct color-coded probe well.
Replace temperature probe. The probe is faulty Replace the temperature probe.
The probe well is missing Insert a temperature probe well.
The SureTemp temperature module is faulty Verify that the lever arm on the
Connect a temperature probe and try again. If a probe is already connected, replace the probe.
replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.
back of the probe well housing is engaging switch SW1 on the temperature PCBA. If the problem persists, replace the module.
54 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
The SureTemp temperature module is faulty Verify module functionality by
replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.
Retry temperature measurement. Note This message often
accompanies other temperature messages.
Temperature time limit exceeded. Retry temperature measurement.
Information
Tissue contact lost. Lost tissue contact while attempting to acquire
A probe heater or data error occurred Retry the temperature
User settings require adjustment Adjust the user settings and
The ambient temperature is out of range Operate the monitor within the
The SureTemp temperature module is faulty Verify module functionality by
The direct mode timed out Return the temperature probe to
temperature reading or acquired reading was performed with limited tissue contact
measurement. If the problem persists, replace the probe.
retry.
specified temperature range. Retry patient temperature measurement.
replacing the temperature probe with the CAL-KEY assembly. If the message persists after you have installed the CAL-KEY assembly, replace the module.
the probe well and retry measurement.
Touch OK to dismiss the message. Start a new temperature reading.

Temperature messages (Braun ThermoScan PRO)

Message Possible cause Suggested action
Alarm
Unable to detect temperature. Retry measurement.
Measurement was not taken
Measurement recalled from memory
Loose or broken USB cable
Dead battery
Braun display is blank or battery icon shows one bar
Braun displays “POS” error
Retry measurement.
Check USB connection and cable.
Replace as necessary.
Recharge or replace battery.
Change the probe cover to reset.
Service manual Troubleshooting 55
Message Possible cause Suggested action
Restrict patient movement and ensure that the positioning of the probe is correct and remains stable while taking new temperature.
Thermometer might be docked improperly.
Braun temperature not functional. Call for service.
Braun displays “Err” error
Ambient temperature is outside the allowed operating range (50–104°F or 10–40°C) or changes too rapidly
Thermometer is not properly docked Re-dock thermometer.
Thermometer has dirty contacts Clean dock and thermometer
Communication timeout
BDD transfer took longer than expected
POST did not complete or failed within the expected time period
POST failure
Braun display is all icons or blank
Wait 20 seconds until thermometer turns off automatically, then turn on again.
Ensure thermometer and patient are in an environment for 30 minutes where the temperature is between 50ºF and 104ºF or 10ºC and 40ºC.
contacts with 70 percent isopropyl alcohol. See Cleaning Instructions for Braun ThermoScan PRO 6000.
Remove and replace battery to reset, then return thermometer to dock. If error persists, return for service.
Temperature is not functional. Call for service.
Unsupported parameter
Sensor data definition error (occurs when the proxy is unable to set parameters to the sensor using local DDS)
WACP serialization failure
Braun maximum battery voltage exceeded
Battery voltage is too high
Braun BDD compatibility
Braun BDD unexpected compatibility
Braun send message failure
Braun bridge failure
An internal error occurred
Check the error logs for temperature errors. See the service tool help files for details on specific errors and suggested actions.
56 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
Check with Welch Allyn for software updates.
The USB cable is disconnected Check the USB cable.
The battery is depleted or missing Replace the batteries.

ECG messages

Message Possible cause Suggested action
Alarm
Electrodes off: Device is configured for 5 leads, but
you are using 3 leads
IEC electrodes (N, F, R, L, C) (N, F, R, L, C) disconnected Connect (N, F, R, L, C) lead.
AHA electrodes (RA, LA, LL, V) (RA, LA, LL, V) disconnected Connect (RA, LA, LL, V)
Electrode x off. One lead is disconnected Check the connections of
ECG not functional. ECG module error, WACP error, Data
failure
ECG module has not transmitted ECG data for the past 30 seconds
Ensure that the device is configured for the appropriate number of leads in Advanced settings.
lead.
all leads.
Check the USB cable and connections.
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Check the USB cable and connections.
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
ECG module disconnected Check the ECG module
connection to Connex device.
Unexpected alarm compatibility bits Restart the Connex device
and the ECG module; if the error persists, contact Customer Care.
Service manual Troubleshooting 57
Message Possible cause Suggested action
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Cannot analyze ECG. Module unable to analyze the ECG
signal for V-Tach, V-Fib, and/or asystole
Cannot measure ECG. ECG module has been unable to detect
and ECG waveform for the past 30 seconds
Check electrodes and leads, and replace as needed.
Check the patient cable connection to the ECG module.
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Check electrodes and leads, and replace as needed.
Check the patient cable connection to the ECG module.
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Searching for respiration. ECG unable to measure patient
respirations
You are not using Lead II to view respiration
Attempting to acquire ECG/Impedance respiration
Check electrodes and leads, and replace as needed.
Check the patient cable connection to the ECG module.
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Ensure that you are viewing Lead II for respiration.
Check electrodes and leads, and replace as needed.
Check the patient cable connection to the ECG module.
58 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
Perform functional test. If the test fails, contact Customer Care and replace the ECG module if necessary.
Respiration alarm limits changed. Respiration physiological alarm limits

Weight scale messages

Message Possible cause Suggested action
Weight scale not functional. Call for service.

Printer messages

Message Possible cause Suggested action
Alarm
Reset alarm limits. were modified because the respiration source changed
The weight scale is not operating properly Check the scale.
Use the service tool to check connectivity with adapter.
Replace cables.
Replace adapter.
Low battery, unable to print; plug into outlet.
Printer door is open; close to continue
Out of paper. The paper is not properly loaded Align the paper with the print
Printer too hot; wait to retry. The print head overheated Wait for the print head to cool
Printer not functional. Call for service.
The monitor’s battery voltage is too low to support printing
The printer door is open Close the printer door.
The paper sensor does not detect paper Replace the paper.
The printer motor is broken Replace the printer.
The detection switch malfunctioned Replace the printer.
A hardware failure occurred in the power supply Check printer voltage.
Connect the monitor to AC power to recharge the battery.
head.
Check the paper sensor.
down.
Service manual Troubleshooting 59
Message Possible cause Suggested action
The printer does not identify itself correctly Check the jumper setting at J8 on
the printer board. Replace the printer if necessary.
The printer does not enumerate Replace the printer.
The printer door is ajar Close the printer door.
Information
Fonts files missing. Landscape print unavailable.
Printing records: Note The number of records
requested appears in the message and counts down during printing.
Printing report; please wait. The Automatic print on interval control is enabled Wait for printing to complete. If
Chinese fonts not installed. Obtain Chinese fonts from Welch
Printing records Allows the user to cancel printing

Communications module messages

Message Possible cause Suggested action
Communications module did not power on properly. Power down the device. (High-priority alarm)
The communications board is not connected properly to the main board
Allyn Use the service tool to install Chinese fonts
if desired.
you would prefer not to print reports automatically, touch the Settings > Setup tabs, then disable Automatic print on interval on the Intervals vertical tab.
Check the USB connection at J4. Check the Power connection at J50. Check the voltage from J49 on the main board for +5.0V ±0.5V DC. Replace the main board if necessary.

Radio messages (Lamarr)

Message Possible cause Suggested action
Alarm
Radio not functional. Call for service.
The communications board malfunctioned Replace the communications
board.
A hardware failure occurred Replace the radio.
The radio has the wrong software Update the radio software.
60 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
Radio error. Power down and restart.
Unable to establish network communications. Radio out of network range.
Unable to establish network communications. Call for service.
The monitor and the radio failed to establish communication with each other
The radio is no longer communicating with the access point
Unable to get an IP address from the DHCP server Verify that a DHCP sever is
Power down and restart the monitor.
If the problem persists, check the following:
The USB and power connections from the main board to the communications board.
The connection from the radio board to the communications board.
Monitor and radio software compatibility.
Replace the radio if necessary.
Verify that the monitor is within the radio coverage area. Verify that the radio is correctly configured to the network. If this message appears intermittently, check the RSSI value.
available on the network. The monitor requires an IP address from a DHCP server.
Radio Software upgrade failed. The connection with the host was broken Re-establish the connection and
Information
Radio software upgrade in progress. Do not shut down.
Radio card rebooting; please wait. The radio is restarting as part of the software

Radio messages (Newmar)

Message Possible cause Suggested action
Alarm
Radio not functional. Call for service.
try again.
The radio was not provisioned correctly Reset radio to factory defaults
and try again.
Hardware error Replace the radio.
Radio software is being written to the radio Do not interrupt the upgrade until
complete.
Do not interrupt the upgrade until
upgrade
Internal radio/communication error Reboot radio. If error persists,
complete.
reinstall software.
Service manual Troubleshooting 61
Message Possible cause Suggested action
If error persists after reinstalling software, check for a software update and apply it.
If error persists after updating software, replace the radio.
Unable to establish network communications.
Radio card DHCP timeout. Unable to establish communications between
Invalid radio configuration. Reconfigure and try again.
Unable to associate with access point after 30 seconds
Unable to authenticate after 30 seconds Check radio configuration.
radio and DHCP server (network) DHCP request timed out before obtaining DHCP
address
Radio configuration error Consult IT to verify that wireless
Check radio configuration.
Consult IT and check network.
Consult IT and check network.
If using FIPS, verify that authentication types are compatible with FIPS.
Check DHCP server.
Check radio configuration settings.
radio settings match network settings.
If using FIPS, verify that authentication types are compatible with FIPS.
If problem persists, reset to factory defaults.
Lost network communications. Radio out of network range.
Radio was communicating but is out of range, lost power, or for some other reason is no longer able to continue communications with the access point
If problem persists after factory reset, check for a software update and apply it.
If problem persists after updating software, replace the radio.
Move device into network coverage area.
Check access point and ensure it is powered on.
Verify that RSSI value is greater than -65 dbi.
Verify wireless radio settings.
Check network configuration.
62 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
Configuration invalid without certificates. Install certificates and try again.
Information
Certificate load failed. Radio customer certificate did not load Check that certificate includes all
Radio configuration certificate error Verify that certificate settings are
correct and not expired.
Load certificates.
Verify radio configuration settings and authentication types.
If problem persists, reset to factory defaults and reload certificates.
If problem persists after factory reset, check for a software update and apply it.
If problem persists after updating software, replace the radio.
required items.
Check certificate server log.
Certificate load successful. Radio customer certificates loaded successfully

Ethernet messages

Message Possible cause Suggested action
Alarm
Network not found; check network cable connection.

USB messages

Message Possible cause Suggested action
Alarm
External device not recognized. An unrecognized external device is connected Reconfigure the external device.
No action required.
from the host
A network cable is unplugged Check the network cable
connection.
A network connection is broken elsewhere Check network wiring.
Replace the external device.
Service manual Troubleshooting 63
Message Possible cause Suggested action
Disconnect the unsupported device.
USB Communication failure. Call for service
Information
External device not licensed for use.
Unable to save configuration to USB.
Unable to read configuration from USB.
USB accessory disconnected. The USB cable between an external device and
An internal or external device is connected but failed enumeration
A device requiring a license has been connected to the USB connection
There was a problem writing the configuration file to the USB flash drive
There was a problem reading the configuration file to the USB flash drive
the monitor is disconnected
Power down and restart.
Check the external device.
Check external and internal USB connections.
Obtain an authorization code from Welch Allyn to activate the license.
Use a Welch Allyn approved flash drive.
Verify that the flash drive is not locked.
Verify that there is space available on the flash drive.
Restart and try again.
Confirm that the USB cable is connected to the device and the monitor.

System messages

Message Possible cause Suggested action
Alarm
Set date and time. The date or time is not set Set the date and time.
Incompatible Welch Allyn device. A known USB device enumerates, but fails The device may be faulty. Test a
Unexpected restart occurred. Call for service.
Information
Device shutdown is not available at this time.
The date or time is not set properly Reset the date or time.
known good device.
A system error caused the monitor to restart Check Event and Error logs. Run
the service tool verification test.
The device cannot perform an immediate shutdown
Touch OK to dismiss message. If any process is active, wait for it to complete before attempting shutdown.
64 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™
Message Possible cause Suggested action
If the device is unresponsive, hold down the power button until device shuts down.
Note Any configuration changes not saved as default are lost.

Battery power manager messages

Message Possible cause Suggested action
Alarm
Low battery 5 minutes or less remaining. (High-priority alarm)
Battery is absent or faulty. There is no battery in the monitor Insert a battery.
Battery is absent or faulty. Call for service.
Low battery 30 minutes or less remaining.
Information
Device is operating in battery mode.
Battery power is extremely low Plug the monitor into AC power.
The battery is faulty Replace the battery.
The battery power is low Touch the alarm icon to dismiss
The AC power cord has been disconnected Touch the alarm icon to dismiss

Configuration Manager messages

Message Possible cause Suggested action
Alarm
Unable to load configuration; using factory defaults.
A configuration load error occurred Restore factory defaults. If the
If not plugged in, the monitor automatically powers off.
or plug the monitor to AC power.
or plug the monitor to AC power.
error persists, replace the main board.
Functional error. Call for service. A critical configuration load error occurred Replace the main board.
Information
No connection for send. The monitor is not configured to the network
In Advanced settings, touch the
Data Management > Clinical Data tabs, then disable Automatically send on manual save if you only want to
store readings on the device.
Service manual Troubleshooting 65
Message Possible cause Suggested action
If your want to send readings, then configure the device to the network.

Patient data management messages

Message Possible cause Suggested action
Alarm
Maximum number of patient records saved. Oldest record overwritten.
Information
No data saved. No patient data is available Take or enter vital signs before
Patient ID required to save data. The configuration requires a patient ID to save
Clinician ID required to save data. The configuration requires a clinician ID to save
Patient ID required to send data. The configuration requires a patient ID to send
Patient list is full. Delete some patients to add more.
Stop intervals to select new patient.
The maximum number of patient records has been saved on the device
data
data
data
The maximum number of patients was exceeded Delete a patient from the list to
The device is set to take interval readings Stop intervals before changing
Go to the Review tab and delete old records to prevent the alarm from appearing when new records are saved.
saving.
In Advanced settings, touch the
Data management > Patient tabs, then disable Require patient ID to save readings.
In Advanced settings, touch the
Data management > Clinician tabs, then disable Require clinician ID to save readings.
Add a patient ID.
add a new patient.
the patient.
No connection for send. No connectivity is available to support sending
data manually or automatically sending data on manual save
Unable to identify clinician. The clinician ID or password is incorrect Confirm the clinician ID and
Unable to retrieve list. The device is unable to retrieve a patient list
from the network
Check the network connection.
Check the Radio Configuration settings.
password (if applicable), and retry.
Check the network connection.
Check the Radio Configuration settings.
Verify that the server is available.
66 Troubleshooting Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Network messages

Message Possible cause Suggested action
Lost connectivity with host. The central station or other host
application has stopped running or is not operating properly
Failed to authenticate to server. Device is configured for server
authentication, but server authentication failed for one of the following reasons:
the domain name of the server does not match the one reported in the server certificate
the certificate is expired (no longer within the validity period)
the certificate has not been verified
the certificate has been revoked
The server is not configured for authentication
Confirm that the host application is running properly.
Make sure server certificates are valid.
Make sure the correct CA certificate file exists on the device to authenticate the server certificate.
Check the server configuration. Make sure authentication is configured correctly.
Disable the server authentication option on the device.

Disassembly and repair

This chapter is divided into two major subsections, defined in the table below.
Section A Section B
67
(IEC 60601 3rd-edition compliant)
Devices meeting these criteria:
Manufactured before 12/2017*
MCE hardware version P3 or earlier (see the right pane on the Settings tab)
Built before serial number* 100043244817
* See "Monitor serial number and model label" in the Appendix for serial number format and meaning.
Examine your device to determine which subsection you should follow to complete disassembly and repair procedures.
This overview includes exploded views of the rear housing and main chassis that include callouts referencing the parts. These exploded views apply to both Section A and Section B, though certain parts are labeled as specific to one section or set of devices and not the other. In the instructions, numbers in parentheses refer to callouts in the exploded drawings. Except where otherwise noted, the reassembly procedure is the reverse of the disassembly procedure.
Each part’s disassembly instructions may include one or both of the following subsections:
Reassembly notes: This contains information specific to reassembly not addressed in the disassembly instructions, especially when reassembly is not a simple reverse of disassembly.
When replacing the component: This contains information specific to installing a new option or replacement part.
Devices meeting these criteria:
Manufactured after 12/2017*
MCE hardware version P5 or later (see the right pane on the Settings tab)
Built after serial number* 100043244817
WARNING Electrical shock hazard. Disconnect AC power before opening the device. Disconnect and remove the battery before proceeding with disassembly. Failure to do this can cause serious personal injury and damage to the device.
WARNING Risk of fire, explosion and burns. Do not short-circuit, crush, incinerate, or disassemble the battery pack.
Disassembly and repair Welch Allyn Connex® Vital Signs Monitor 6000 Series™
68
WARNING Safety risk. Do not attempt to service the device when the device is connected to a patient.
CAUTION Before disassembling the device or installing options, disconnect the patient from the monitor, power down the device, disconnect the AC power cord and any attached accessories (SpO2 sensors, blood pressure hoses and cuffs, temperature probes, ECG modules, Braun docks, and barcode scanners) from the device.
CAUTION Remove the probe well in the temperature module prior to disassembly.
CAUTION Perform all repair procedures at a static-protected station.
CAUTION When the device case is opened, regard all parts as extremely
fragile. Execute all procedure steps with care and precision.
CAUTION Observe screw torque specifications, especially with screws that secure directly into plastic standoffs.
CAUTION To avoid mismatching screws and holes, keep the screws for each piece with that piece as you remove modules and circuit assemblies. It is possible to mistakenly install machine screws in locations intended for plastite screws. Plastite screws in this device have a Torx-pan head.
CAUTION After performing any of these procedures and prior to returning the device to service, you must use the service tool, Gold licensed edition, to complete the full suite of functional tests to ensure that all systems are operating within the design specifications. For more information about these tests and the service tool, see “Functional verification and calibration.” If you do not have the service tool, contact Welch Allyn Technical Support.
Note EarlySense and CO2 can be installed only on the extended chassis.
For information about screws or connectors used in the device, see the Appendix.
Service manual Disassembly and repair 69

Required tools and equipment

#1 Phillips bit
#2 Phillips bit
#10 Torx bit
5/16-inch socket
Torque driver calibrated for 6.0 in-lb ±1.0 in-lb
Torque driver calibrated for 7.5 in-lb ±0.5 in-lb
Torque driver calibrated for 12.0 in-lb ±1.0 in-lb
Slotted screwdriver
Tweezers
Needle-nose pliers
Spudger
Tie-wrap tool calibrated for torque specification 5 INT
Tie-wrap cutter
Soft lens wipes
Scissors or other cutting device
Canned air
A coin to open the battery door. Select a size that comfortably fits the slot.
Pro Gaff tape
For information about screws and connectors used in the device, see the Appendix.
70 Disassembly and repair Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassembly overview

The following chart provides an overview of the complete disassembly of the device. Most disassembly activities require that you complete a subset of the steps detailed here. The flow chart indicates the steps that must be completed in sequence to remove a particular component. Because a different sequence of preliminary steps might be required to remove certain components, you should use this flow chart as a reference at the start of every disassembly and component replacement procedure. A list of preliminary steps presented at the start of each disassembly topic provides the prerequisites for that disassembly task. (Some tasks in the flowchart are optional, depending on the scope of disassembly.)

Section A

This section applies to devices manufactured before 12/2017, serial numbers before 100043244817, and MCE hardware version P3 or earlier.
Note If your device does not meet these criteria, see Section B for the correct
If the MCE hardware version is P2 or P3, DO NOT replace any components with service kits with the "3rd Ed" suffix. IEC 3rd Edition service kits are not compatible with hardware versions P2 and P3.
71
disassembly and repair instructions.

Power down the device

You can power down the device as follows: 1) on devices with 2.X software, briefly press the power button on the housing and then following the onscreen prompts, or 2) on all devices, use onscreen controls alone.
Option 1. After the device is powered up, briefly press of the power button to open an onscreen dialog with the following options:
Power down. Device behavior varies based on the active profile, whether or not patient trend data is stored, and whether or not patient context is established. While servicing the device, you need not be concerned about these details. They only matter to clinicians who are monitoring patients and storing patient data.
Sleep. The Sleep button clears the display and puts the device into Display power-
saving mode.
Cancel. The Cancel button dismisses the dialog.
Touch Power down and complete the power-down procedure.
Option 2. To use onscreen controls alone to power down the device, follow these steps:
1.
Touch the Settings tab.
2. Touch the Device tab.
3. Touch Power down.

Remove the battery

Before removing the battery, power down the monitor as described in this manual and disconnect the AC power cord.
Turn the monitor upside down to access the battery cover.
1.
72 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™
2. Locate the battery cover, indicated by .
3. Insert a coin into the slot and push to open. Choose a coin that fits comfortably into the slot.
4. Pull the battery out by pulling the battery label, which is visible when you open the battery cover.

Remove the rear housing

Service manual Section A 73
No. Item No. Item
1 Rear housing 6 Communications door
2a USB label 4 USB host 7 Communications door captive screw
2b USB label 1 USB host (model 6300 only) 8 IEC connector
3a Nurse call label 14 Screw, M4 X 10 pan head with NYLOC
3b No nurse call label (model 6300 only)
Before you begin, power down the device, disconnect the AC power cord, and remove the battery as described in this manual.
1. Lay the monitor face down on the antistatic mat.
2. Loosen the screw (7) to open the communications door (6).
3. Open the communications door (6) to access the rear housing screw.
4. Remove the four rear housing screws (14).
5. Stand the monitor on its feet with the display facing away from you.
6. Pull the top of the rear housing away from the monitor to access the rear housing cable connections.
7. While supporting the rear housing, disconnect the following from the communications module:
a. The Ethernet cable from J9.
b. The small USB connector from J4.
c. The large USB connector from J8.
d. The communications power cable from J50.
8. Continuing to support the rear housing, do the following at the power-supply cover:
a. Free the power supply and fan cable from the wire guide on the side of the
power-supply cover.
b. Disconnect the power supply cable from the power supply board at J2.
74 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™
c. Disconnect the fan cable (A) from the main harness.
d. Separate the rear housing (1) from the monitor.
Once the rear housing is removed, choose which part of the monitor to work on:
Rear housing components. For details, see “Disassemble the rear housing.”
Main chassis. For details, see “Disassemble the main chassis.”

Reassembly notes

Route the power cable and fan harness cables in the channel on the side of the power-supply cover.
Some communications boards have two large USB connectors. The large USB connector J8 is the one closest to the mini USB connector J4. For reference, see the communications board diagram in the appendices.
When closing the case, verify that no wires are crushed or pinched before securing with screws. After tightening the screws, examine the seam between the rear housing and the main chassis to verify that there is no bulging. Bulging indicates that something is preventing the mating surfaces from seating properly.

When replacing the rear housing

Note The rear housing replacement service kit is assembled with the comms
door, ground stud, ground lug plate, IEC connector, and AC power harness. It is unnecessary to transfer these components from the old rear housing.
1. Follow the procedures to disassemble the rear housing and remove any components that you intend to transfer to the replacement housing.
2. Connect the AC power harness to the IEC connector (8). See the reassembly notes for the power supply.
3. Install the rear housing gasket (15), included in the rear housing service kit, into the slot in the outer edge of the rear housing. To ease installation, use a small flat-blade screwdriver to assist in pushing the seal into the channel.
4. Install any components removed from the old rear housing in the reverse order of the disassembly instructions.
5. After reassembling the rear housing, install the USB client cover (40) as follows: a. Place the USB client cover on a USB mini B cable with the tape facing out. b. Peel off the tape to expose the adhesive.
Service manual Section A 75
c. Insert the USB cable into the client USB connection, press and remove the cable
to adhere the cover to the rear housing.
6. Install these labels:
USB label (2a for models 6400, 6500, 6700, and 6800; 2b for model 6300) in the
communications door opening.
Nurse call label (3a for models 6400, 6500, 6700, and 6800; 3b for model 6300)
over the nurse call connection.

Remove the communications door

Note If the communications door is missing or already removed from the device,
proceed to "When replacing the communications door."
WARNING Personal injury risk. Because removing the door might propel the pin and spring into the air, wear safety glasses to complete these steps.
Before removing the communications door, power down the monitor, remove the battery, and remove the rear housing as described.
1. Position the rear housing with the Ethernet connection side down on an antistatic mat.
2. Open the communications door perpendicular to the rear housing.
3. Use a spudger to push the pin upward until the pin clears the hinge.
76 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™
4. Carefully remove the door from the rear housing.

When replacing the communications door

WARNING Personal injury risk. Because attaching the door might propel the pin and spring into the air, wear safety glasses to complete these steps.
1. Insert a spring and two pins into the communications door as shown.
2. With the bottom of the door on the antistatic mat, insert the pin on the right side of the door into the hinge of the rear housing.
Service manual Section A 77
3. Press the pin into the left side of the door and slide the door into the hinge of the rear housing until it snaps into place.
78 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassemble the rear housing

No. Item No. Item
1 Rear housing 20c Communications board for Newmar radio (Models
6400, 6500, 6700, and 6800)
8 IEC connector 21a Radio board, Lamarr, 802.11a/b/g
10 Screw, plastite #4-20 X 0.500 Torx-pan head 21b Radio board, Newmar, 802.11a/b/g/n
15 Rear housing gasket (Norprene tubing) 22 Screw, M3 X 0.5, Phillips pan head
16 Antenna board 23 Power supply board
17 AC power harness 24 Antenna mounting foam block
18 Power supply cover 39 Antenna cable
19 Fan 40 USB client cover
20a Communications board (Model 6300) 97 Screw, M3x0.5x8, Pan Phillips (Small
Phillips screw)
20b Communications board (Models 6400, 6500, 6700,
and 6800)
Service manual Section A 79

Remove the communications board

Before you begin, remove the following as described in this manual:
Battery
Rear housing
1. Lay the rear housing on its back on the antistatic mat.
2. Remove the four Torx screws (10) that secure the communications board (20a or 20b) to the rear housing.
3. Remove the communications board by doing the following:
a. Lift the inside edge of the board until the USB connector clears the wire channel
on the power-supply cover.
b. Slide the board slightly toward the power supply and lift until the board contacts
the wire channel on the power-supply cover.
c. Lift the outside edge of the board until the side connectors clear the rear
housing.
d. For monitors with a radio: rotate the board (without pulling on the antenna cable)
slightly counter-clockwise, pivoting on the upper left-hand corner. Turn the board over and set it down outside the top of the case.
4. If replacing the communications board, remove the radio board (21) as described in “Remove the radio board and antenna.”
Reassembly notes
If the radio board was removed, reinstall it before reinstalling the communications board.
To install the communications board, do the following:
1. Position the board over the standoffs with the inside edge of the board under
the wire channel on the power-supply cover until the outer edge drops into the rear housing.
2. Align the mini-USB external connector with the opening in the side of the rear
housing.
3. Slide the mini-USB connector into the opening until the board rests on the
standoffs.
When replacing the communications board
Install the radio board on the new communications board before installing the communications board on the rear housing.
80 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the radio board and antenna

CAUTION Do not remove the radio antenna from the rear housing unless replacing the radio and antenna or the rear housing.
Before you begin, remove the following as described in this manual:
Battery
Rear housing
Communications board
1. If the monitor has a radio:
a. Turn the communications board over to access the radio board, taking care to
avoid straining the antenna cable.
b. If the original Lamarr radio (a/b/g band) is installed, remove the four small Phillips
(machine) screws securing the radio board to the communications board, as shown on the left. If the Newmar radio (a/b/g/n band) is installed, remove the three small Phillips (machine) screws securing the radio board to the communications board, as shown on the right.
c. Hold the communications board with one hand while grasping the radio board at
the opposite end from the antenna connection and pull the radio board away from the communications board.
2. (Perform this step only if you are replacing the radio or antenna.) Disconnect the radio antenna cable from the radio board.
3. Remove the four Torx screws (10) securing the power-supply cover.
4. Remove the power-supply cover (18).
5. Use a soft tool such as a spudger to separate the foam block (24) from the inside of the rear housing.
Service manual Section A 81
Reassembly notes
Route the antenna cable in the channel located at the top of the rear housing.
When replacing the radio board and antenna
1. If the antenna is removed, clean the rear housing and mounting surface with isopropyl alcohol.
2. The following illustration shows both Lamarr and Newmar radio and antenna boards. Attach the antenna cable to terminal G on the radio board. Attach the other end of the cable to the antenna on terminal PG.
3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.
4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block with the antenna cable (39) oriented under the board and in the wire channel above the power supply.
5. Route the antenna cable in the channel located at the top of the rear housing.
82 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the fan

Before you begin, remove the following as described in this manual:
Battery
Rear housing
1. Press the flanges on the sides of the fan harness connector and separate the fan connector from the power-supply cover (18).
2. Depress the tab on the power-supply cover and slide the fan (19) over the tab and out of the housing.
Reassembly notes
Note If the fan is dirty, use canned air to remove dust. Do not bend the fan
With the label facing down, slide the fan into the housing on top of the power-supply cover until the tab on the cover holds it in place.
Clip the fan harness into the power-supply cover so that the connector is oriented toward the fan, as shown in the following figure.
CAUTION Ensure that the fan is properly oriented. Air must flow toward the power supply.
blades or otherwise damage the fan. If the fan is noisy and cleaning does not reduce the noise, replace the fan.
Service manual Section A 83

Remove the power supply

Before you begin, remove the following as described in this manual:
Battery
Rear housing
1. Remove the four Torx screws (10) securing the power-supply cover.
2. Remove the power-supply cover (18).
3. Disconnect the following from the power supply:
The (green) ground cable
The AC power harness (17)
Note See "Remove the AC power harness" for instructions.
4. Remove the power supply.
N
GND
L
84 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the AC power harness

Note Do not disconnect the AC power harness from the IEC connector unless
you are replacing it. Once you disconnect the AC power harness, you cannot reuse it.
Before you begin, remove the following as described in this manual:
Battery
Rear housing
Power supply
Disconnect the AC power harness from the IEC connector and grounding plate.
Reassembly notes
When replacing the rear case or AC power harness, route the wiring as follows:
Connect blue to neutral (N), green to ground (GND), and brown to line (L).
Note The power supply harness to IEC connector is rated for a single
connection. Replace the power supply harness if it has been disconnected from the IEC connector.
Note In older devices, color coding of the line and neutral wires was reversed.
The color of the wiring has no impact on the functionality of the device and does not require reversing the connection to the IEC connector. Reversing the connection to the IEC harness would also require replacement of the power harness. The risk of not replacing the harness is considered minimal as the manual contains a warning to disconnect the device from AC power before opening the case.
Plug the ground cable from the IEC connector onto the ground plate in the position closest to the IEC connector.
Ensure that the green ground wires are routed over the blue and brown wires.
Ensure that the grommet on the AC power harness is in the slot in the power supply cover.
Service manual Section A 85
When replacing the power supply cover, ensure that the antenna cable is routed in the channel located at the top of the rear housing.
Ensure that the green ground wires are underneath the power-supply cover, as shown in the next figure.
86 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Disassemble the main chassis

Disassembly and reassembly procedures are the same for the standard chassis and extended chassis, unless otherwise noted.
Configuration options
Standard chassis (left side)
Supports a maximum of two modules
Components (back to front):
SpO2, NIBP
Blank, NIBP (6300, 6400, and 6500 only)
Extended chassis (left side)
Supports a maximum of three modules
Components (back to front):
CO2, SpO2, NIBP
Blank, SpO2, NIBP
Service manual Section A 87
Extended chassis (right side) Supports a maximum of one module
Note The standard chassis is the same as extended chassis minus space for an EarlySense module, so it is
not presented here.
Components (front to back):
Power button, EarlySense, Ethernet RJ-45, USB client, Nurse call
Power button, Blank, Ethernet RJ-45, USB client, Nurse call
Note Monitors configured with RRa, SpHb, or CO2 cannot be configured with EarlySense.
Note Ethernet RJ-45 provides a hardwired connection to the computer network. USB client provides a
connection to an external computer for testing and software upgrades. Nurse call provides a connection to the hospital nurse call system. (Not available on the 6300 model.)
88 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Main chassis exploded view

More detailed views of main chassis components and tables identifying specific parts appear later in this section preceding the associated disassembly and repair instructions.
No. Item No. Item
10
Screw, plastite #4-20 X 0.500 Torx-pan head
14
Screw, M4 X 10 pan head with NYLOC
25
Bottom housing metal chassis
53
Temperature housing
54
Probe well seal
55
Horizontal struts
Service manual Section A 89
No. Item No. Item
26
Speaker
27
Bottom housing
28
Battery connector board
30
Battery door
31
Handle insert
32
Top housing
33
Light bar
34
Light-bar board
35
Printer door
37
Right side panel
38
Power button and flex cable
56
Temperature mounting cover
60
HSG clamp
62
LCD frame
63
Grommet, ear - G411-1
64
Shoulder screw, ear G-411-1 metric
65
Clamp, cable 3/16 X 3/8 wide X 3/4 long
66
Washer, M3
67
Left insert
68
Paper-feed roller
69
Printer
71
Temperature connection access cover
42
Front housing
44
Temperature blanking panel
45
Thermal shield
46
Main board
47
Screw, M3 x 5 pan head
48
LCD bezel (1st generation displays)
48b
LCD bezel (2nd generation displays)
49
LCD with touchscreen (1st generation dispalys)
49b
LCD with touchscreen (2nd generation displays)
50
Foam pad
51
Foam pad
72
Screw, M2.2X8, THRDFORM, PNH, TRX
73
Extended bottom housing
74
M4 standoff
75
Housing top extension
79
Top housing gasket
83
CO2 module assembly
84
EarlySense module assembly
85
Blank faceplate
86
SpO2 module assembly
87
USB cable retaining clip
88
NIBP module assembly
52
Temperature module
90 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™

Remove the CO2 module

Before you begin, remove the following as described in this manual:
Battery
Rear housing
1. Disconnect the two USB cables from the CO2 module.
2. Slide the CO2 module out of the case.
Reassembly notes
Do the following before installing the CO2 module:
Install the NIBP module (the module closest to the display).
Install the SpO2 module.
Insert the CO2 module into the housing with the serial number label facing up.
Connect the two USB cables to the CO2 module.
Note You may connect the CO2 USB cables in any order in either
CO2 FSS USB socket.

Replace the CO2 module faceplate

Before you begin, remove the following as described in this manual:
Battery
Rear housing
CO2 module
1. Remove the two blank labels securing the clear housing cover to the module housing.
Service manual Section A 91
2. Using a slotted screwdriver, release the three plastic clips from the module rear housing, and remove the clear housing cover.
3. Disconnect the exhaust tube from the exhaust port on the faceplate.
4. Remove the spring clip from the input port, and slide the input port away from the faceplate.
5. Remove the faceplate:
a. Disengage one plastic clip on the module rear housing from the faceplate.
b. Remove the faceplate by pivoting it away from the rear housing.
92 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™
6. Inspect the new faceplate before installing it:
a. Verify that the spring is attached to the door latch.
b. Verify that the door opens and closes freely.
7. Slide the new faceplate onto the module rear housing until both plastic clips lock in place.
8. Install the input port and spring clip:
a. Slide the input port into the faceplate receptacle until the port is flush with the
faceplate.
b. While holding the port in place, install the spring clip over the port and receptacle
as shown in the figure below. The spring clip is secured by pushing on the clip from the direction of the exhaust fitting towards the faceplate door. Make sure the spring clip is fully seated.
Note Do not reuse the spring clip. Replace the spring clip with the
new one provided in the kit.
9. Connect the exhaust tube to the exhaust port.
10. Verify that all hoses and wires are routed as shown in the figure below. Also verify that the tubing is free of kinks.
Service manual Section A 93
Note The exhaust tube runs along the back of the module and
gradually bends to the exhaust fitting. The inlet tube and wire run around the molded feature and boss to the large connector.
11. Install the clear housing cover onto the module rear housing, and press the cover into place until the three plastic clips lock.
12. Apply the two new blank labels to the locations shown in the figure below.

Remove the EarlySense module

Before you begin, remove the following as described in this manual:
Battery
Rear housing
1. Disconnect the USB cable from the EarlySense module.
94 Section A Welch Allyn Connex® Vital Signs Monitor 6000 Series™
2. Slide the EarlySense module out of the case.
Reassembly notes
Insert the EarlySense module into the housing with the serial number label facing down.
When replacing the EarlySense module or adding an EarlySense module
Insert the EarlySense module into the housing with the serial number label facing down.
Connect the USB cable to the EarlySense module.
When adding an EarlySense module, the bottom housing and SureTemp cover must have ventilation holes. Use the bottom housing from service kit 105504 and the SureTemp cover from service kit 103542.

Remove the SpO2 module

Before you begin, remove the following as described in this manual:
Battery
Rear housing
CO2 module or blank faceplate
EarlySense module (optional)
1. Disconnect the USB cable from the SpO2 module.
2. Remove the USB cable from the retaining clip on the SpO2 module.
3. Slide the SpO2 module out of the case.
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