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vi ContentsWelch Allyn Connex® Vital Signs Monitor 6000 Series™
Symbols
For information on the origin of these symbols, see the Welch Allyn symbols glossary:
www.welchallyn.com/symbolsglossary.
Documentation symbols
WARNING The warning statements in this manual identify conditions or practices that could
lead to illness, injury, or death.
1
Power symbols
CAUTION The caution statements in this manual identify conditions or practices that could
result in damage to the equipment or other property, or loss of data. This definition applies to
both yellow and black and white symbols.
Follow the operating instructions/directions for use (DFU) — mandatory action.
A copy of the DFU is available on this website.
A printed copy of the DFU can be ordered from Welch Allyn for delivery within 7 days.
Power on/Display power-saving
[recent models]
Power on/Display power-saving
[older models]
(on the display) monitor is plugged
into Alternating Current power
Equipotential terminal
Battery absent or faulty
(on the monitor, green indicator)
Alternating Current power present,
battery fully charged
All users of the monitor must read and understand all safety information presented in
this manual before using or repairing the monitor.
United States federal law restricts this device to sale, distribution, or use by or on the
order of a licensed medical practitioner.
Warnings and cautions
WARNING Safety risk. Make frequent electrical and visual checks on
cables, sensors, and electrode wires. All cables, sensors, and electrode
wires must be inspected and properly maintained and in proper working
order to allow the equipment to function properly and to protect patients.
WARNING Safety risk. Place the system and accessories in locations
where they cannot harm the patient should they fall from a shelf or mount.
WARNING Fire and explosion hazard. Do not operate the system in the
presence of a flammable anesthetic mixture with air, oxygen, or nitrous
oxide; in oxygen-enriched environments; or in any other potentially
explosive environment.
WARNING Inaccurate measurement risk. Dust and particle ingress can
affect the accuracy of blood pressure measurements. Use the system in
clean environments to ensure measurement accuracy. If you notice dust or
lint build-up on the system’s vent openings, have the system inspected and
cleaned by a qualified service technician.
WARNING Defective batteries can damage the device. If the battery
shows any signs of damage or cracking, replace it immediately, and only
with a battery approved by Welch Allyn.
CAUTION Before disassembling the device or installing options,
disconnect the patient from the system, power down the device, and
disconnect the AC power and any attached accessories (for example, SpO2
sensors, blood pressure hoses and cuffs, and temperature probes) from
the device.
CAUTION To ensure that the system meets its performance
specifications, store and use the system in an environment that maintains
the specified temperature and humidity ranges.
CAUTION The system may not function properly if dropped or damaged.
Protect it from severe impact and shock. Do not use the system if you
notice any signs of damage.
CAUTION Do not connect more than one patient to a system or connect
more than one system to a patient.
CAUTION Do not operate the system in the presence of magnetic
resonance imaging (MRI) or hyperbaric chambers.
CAUTION Do not autoclave the system. Autoclave accessories only if the
manufacturer’s instructions clearly approve it.
General safety considerations
•If the monitor detects an unrecoverable problem, it displays an error message. For
more information see “Troubleshooting.”
•To ensure patient safety, use only accessories recommended or supplied by Welch
Allyn. (See the accessories list on the user documentation CD or
www.welchallyn.com.) Always use accessories according to your facility’s standards
and according to the manufacturer’s recommendations and instructions. Always
follow the manufacturer’s directions for use.
•Welch Allyn recommends that only Welch Allyn service personnel or an authorized
repair center perform warranty service. Performing unauthorized service on a device
that is within warranty may void the warranty.
Electrostatic discharge (ESD)
CAUTION Electrostatic discharge (ESD) can damage or destroy electronic
components. Handle static-sensitive components only at static-safe
workstation.
CAUTION Assume that all electrical and electronic components of the
monitor are static-sensitive.
Electrostatic discharge is a sudden current flowing from a charged object to another
object or to ground. Electrostatic charges can accumulate on common items such as
foam drinking cups, cellophane tape, synthetic clothing, untreated foam packaging
material, and untreated plastic bags and work folders, to name only a few.
Electronic components and assemblies, if not properly protected against ESD, can be
permanently damaged or destroyed when near or in contact with electrostatically
charged objects. When you handle components or assemblies that are not in protective
bags and you are not sure whether they are static-sensitive, assume that they are staticsensitive and handle them accordingly.
Service manualSafety 7
•Perform all service procedures in a static-protected environment. Always use
techniques and equipment designed to protect personnel and equipment from
electrostatic discharge.
•Remove static-sensitive components and assemblies from their static-shielding bags
only at static-safe workstations—a properly grounded table and grounded floor mat—
and only when you are wearing a grounded wrist strap (with a resistor of at least 1
megohm in series) or other grounding device.
•Use only grounded tools when inserting, adjusting, or removing static-sensitive
components and assemblies.
•Remove or insert static-sensitive components and assemblies only with monitor
power turned off.
•Insert and seal static-sensitive components and assemblies into their original staticshielding bags before removing them from static-protected areas.
•Always test your ground strap, bench mat, conductive work surface, and ground
cord before removing components and assemblies from their protective bags and
before beginning any disassembly or assembly procedures.
This manual is a reference for periodic preventive maintenance and corrective service
procedures for the Welch Allyn Connex Vital Signs Monitor 6000 Series, firmware
versions 2.0X–2.4X. It is intended for use only by trained and qualified service personnel.
Corrective service is supported to the level of field-replaceable units. These include
circuit-board assemblies and some subassemblies, case parts, and other parts.
9
Find instructions for functional testing and performance verification in the Welch Allyn
Service Tool help files.
This manual applies only to this device. For servicing of any other device, see the service
manual for the specific device.
Service work not described in this manual must be performed by qualified service
personnel at the factory or at an authorized Welch Allyn service center.
Related documents
When using this manual, refer to the following:
•
Welch Allyn Connex® Devices Directions for use, Software version 2.4X
•Welch Allyn Braun ThermoScan® PRO 6000 Ear Thermometer, Service manual
click here to download the PDF
•Welch Allyn 9600 Plus Calibration Tester Directions for use
•Welch Allyn Radio Configuration guide click here to download the PDF
•Welch Allyn website: www.welchallyn.com
CAUTION No component-level repair of circuit boards and subassemblies
is supported. Use only the repair procedures described in this manual.
WARNING When performing a service procedure, follow the instructions
exactly as presented in this manual. Failure to do so could damage the
device, invalidate the product warranty, and cause serious personal injury.
Welch Allyn offers the following technical support services:
•Telephone support
•Loaner equipment
•Service agreements
•Service training
•Replacement service parts
•Product service
For information on any of these services, go to www.welchallyn.com.
Service loaners
For warranty or non-warranty repairs not covered under a support agreement, loaners are
available for a nominal charge, subject to availability. Payment is required prior to
shipment for all loaners not covered under a support agreement.
Welch Allyn Service Centers that provide repair service for this product can, on request,
loan a device for use while the device is being repaired. Loaned devices are provided
free of charge for products repaired while under a support agreement that includes a
free loaner provision.
Loaner equipment for the individual component modules is not available.
Service options
Partners in Care service agreements
While product warranties provide basic assurance of Welch Allyn hardware quality, they
may not include the full range of services and support you need. Welch Allyn offers
premium service and support through our Partners in Care program. Whether you
service your own devices and require a minimum of support or rely on us to service your
device, Welch Allyn provides a program that will meet your needs. A list of available
service and support agreements is presented in the "Field replaceable units" section of
this manual.
For more information, call your sales representative or visit our website:
All repairs on products under warranty must be performed or approved by Welch Allyn.
Refer all warranty service to Welch Allyn Product Service or another authorized Welch
Allyn Service Center. Obtain a Return Material Authorization (RMA) number for all returns
to Welch Allyn Product Service from our website:
CAUTION Unauthorized repairs will void the product warranty.
Service manualOverview 11
Non-warranty service
Welch Allyn product service and authorized service centers support non-warranty repairs.
Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This
service must be performed only by qualified end-user biomedical/clinical engineers using
this service manual.
Service training is available from Welch Allyn for biomedical/clinical engineers. Follow
this link for more information.
Repairs
A Welch Allyn Service Center must perform all repairs on products under warranty,
unless you have purchased a Welch Allyn Partners in Care Biomed agreement allowing
you to service the device while under warranty.
CAUTION Unauthorized repairs will void the product warranty.
Qualified service personnel or a Welch Allyn Service Center should repair products out of
warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn
Technical Support Center nearest you for assistance. A representative will assist you in
troubleshooting the problem and will make every effort to solve the problem over the
phone, potentially avoiding an unnecessary return.
To expedite response to your issue, be prepared to provide details on how (steps
executed) and when (time and date) the problem occurred. Also, log and configuration
files captured on the device can assist with diagnosis and troubleshooting. You can
easily save these files from the device to a flash drive using controls on the Service tab.
See the "Service menu" section of this manual for details.
If your product requires warranty, extended warranty, or non-warranty repair service, a
Welch Allyn Technical Support representative will record all necessary information to
issue an RMA number. The support representative will provide you with the address of
the Welch Allyn Service Center to send your device to.
Technical support is available during local business hours.
Returning products
When returning a product to Welch Allyn for service, ensure that you have the following
information:
Product name, model number, and serial number. This information may be found on
•
the product and serial number labels on the bottom of the device.
•A purchase order number or credit card number if the product is not covered by a
warranty.
•A Partners in Care contract number if product is covered under a service agreement.
•A full description of the problem or service request.
1. Obtain an RMA number:
•Visit us on the web at www.welchallyn.com/customer-self-service.htm, or
•Contact Welch Allyn to make a request.
NoteWelch Allyn does not accept returned products without an
RMA.
2. Ship the device to Welch Allyn, observing these rules:
a. Remove from the package the battery, all hoses, connectors, cables, sensors,
power cords, and other ancillary products and equipment, except those items
that might be associated with the problem.
b. Follow shipping and handling requirements regarding Lithium-ion batteries to
comply with new IATA regulations.
Requirements for returning Lithium-ion batteries
•Remove the Lithium-ion battery from the device. You cannot ship these
devices with batteries installed.
•Follow packaging requirements (presented next in this section).
•Do not ship any battery that has been physically damaged or shows signs of
leakage.
•Do not ship any battery that has been recalled by the supplier or
manufacturer.
•Do not ship any waste batteries that should be recycled or discarded.
•Do not ship multiple batteries together.
•Use ground transportation only to ship Lithium-ion batteries.
Packaging requirements for Lithium-ion batteries and associated devices
•Use packaging provided by Welch Allyn or the battery manufacturer to pack
the battery. Seal the battery in the anti-static bag and place it in the shipping
box. Return shipments without approved packing materials will not be
accepted.
Service manualOverview 13
NoteIf the original shipping carton or replacement battery
shipping box is unavailable, consult the manufacturer
website for information regarding shipping Lithiumion batteries:
http://www.iata.org/lithiumbatteries
•If returning both the battery and the device, pack the battery and the device
separately.
•If returning multiple batteries, pack and ship each battery individually. Do not
consolidate multiple batteries in a single package.
c. Clean the device.
NoteTo ensure safe receipt of your device by the service
center and to expedite processing and return of the
device to you, thoroughly clean all residues from thedevice before you ship it to Welch Allyn. For
decontamination and cleaning requirements, see the
appendices.
If a returned device is found to be contaminated with
bodily fluids, it will be returned at the owner’s expense.
United States federal regulations prohibit the processing
of any device contaminated with blood-borne pathogens.
Welch Allyn thoroughly cleans all returned devices on
receipt, but any device that cannot be adequately
cleaned cannot be repaired.
d. Pack the device. Put the device, enclosed in a plastic bag with a packing list,
into the original shipping carton with the original packing materials or into
another appropriate shipping carton, and seal appropriately for shipping.
Remember that batteries must be removed from devices before packing and
shipping them for return.
e. Write the Welch Allyn RMA number with the Welch Allyn address on the outside
of the shipping carton.
WARNING Safety risk. Do not ship any battery that has
been physically damaged or shows signs of leakage
unless you receive specific instructions which meet the
requirements for the shipment of Lithium batteries.
Dispose of damaged or leaking batteries in an
environmentally safe manner consistent with local
regulations.
WARNING Safety risk. Do not pack a defective battery
in checked or carry-on baggage if traveling by air.
NoteIn the United States, the applicable regulations can be
found in the Code of Federal Regulations (CFR). Refer to
49 CFR 173.185 for shipping lithium batteries by air or
ground. Use 49 CFR 172.102 sections 29, 188, 189, A54,
A55, A100, A101, A103, and A104 to find the special
provisions for shipping lithium batteries.
To confirm that the device is functioning within the design specifications, perform
periodic service as indicated in the following table. Customers who have the Standard
unlicensed edition of the Welch Allyn Service Tool can perform the basic functional
verification and calibration procedures referenced in the table by following the
instructions in this manual. If you have the Gold licensed edition of the service tool, use
the tool to perform a complete functional verification and calibration of the device in lieu
of performing the basic tests.
Braun ThermoScan PRO 6000AnnuallyBasic functional verification
Braun ThermoScan PRO 4000AnnuallyBasic functional verification
Battery300 charge cyclesReplace the battery
1
Initially calibrate the module after 1200 operating hours, then once a year or after 4000 operating hours,
whichever comes first. The initial calibration should not occur before 720 hours of use. If the initial calibration
is done before 720 hours of use, the module will reset to require its next calibration after 1200 hours, instead
of after 4000 hours.
1
Annually or 1200 hours (whichever
comes first)
Annually or 4000 hours (whichever
comes first)
30,000 hoursReplace the module
Calibration (first time only)
Calibration
Use the service tool, Gold licensed edition, to perform a complete functional verification
and calibration of the device whenever any of the following conditions exist:
Based on the basic functional verification, the device does not meet specifications
•
•The device has been dropped or otherwise damaged
•The device is malfunctioning
•The case has been opened
•An internal part has been replaced (battery excluded)
NoteFor instructions on using the Gold licensed edition, see the service tool
help files.
Service manualOverview 15
Maintenance
For device maintenance information, see “Maintenance and service” in the device’s
directions for use. Covered topics include the following:
•Replacing the printer paper
•Inspecting and cleaning the device and accessories
•Changing the battery
The Welch Allyn Service Tool
The Welch Allyn Service Tool is available in the following editions:
•Standard unlicensed: Download from http://www.welchallyn.com/service tool.
•Gold licensed: Required to perform complete functional verification and calibration.
This edition requires an additional license. For more information about acquiring this
license, contact Welch Allyn.
NoteTo qualify for the Gold license, you must attend the
Welch Allyn technical training course or complete online
training for the device.
Clinicians and technical service personnel can use the service tool to manage and
maintain supported Welch Allyn products. You can use the service tool to do the
following:
•
Review device information. When connected to the device, the service tool lists
installed modules, installed firmware and hardware versions, warranty and repair
information, status, and usage history.
•Receive notifications when periodic maintenance is needed. The service tool can
help you manage and maintain your entire inventory of supported Welch Allyn
products. Through the remote service function, the service tool can connect to
Welch Allyn Customer Service. With this functionality you can automatically receive
firmware updates and feature upgrades for your supported products, including
software upgrades for the service tool.
•Install updates and upgrades. The service tool can read the firmware version for
each module and check for available updates or upgrades.
•Create a work list. The work list provides information about service actions—
referred to as work orders—that are waiting for you to perform on your maintained
devices. Work orders may include periodic calibrations, upgrades, or license
installations.
•Schedule periodic maintenance. You can use the service tool to set the service
interval for each maintained device.
•View and save logs. You can download and save log files from the device for
analysis to help diagnose and identify reported issues.
•Create user accounts. Administrators can create user accounts and set permission
levels to control access to the features, allowing one group to perform administrative
tasks and another to perform service tasks. Restricting access prevents the service
tool from being used to make unauthorized changes on a connected device.
•Perform functional verification and calibration. The service tool can check any
device requiring calibration and, if necessary, calibrate the device to match the
design specifications. This feature is not supported for all products and requires the
service tool, Gold licensed edition, for each supported product.
•Recover devices. In the rare case where a device can no longer boot because of
corrupted firmware, the service tool can connect the device to Welch Allyn Technical
Support to reinstall the firmware.
•Extensible. The service tool software accepts new plug-ins to support future Welch
Allyn products.
Some of these features are enabled for any user (Standard unlicensed edition). Others
require special user account privileges or a Welch Allyn service contract (Gold licensed
edition). If you require gold-level support for a Welch Allyn product, please contact
Welch Allyn technical support.
Battery performance
About the battery
The device uses a rechargeable Lithium-ion smart battery. Internal circuitry enables the
battery to report its condition to the device. The device displays the battery status via the
LED power indicator, icons on the screen, and status messages appearing in the Device
Status area of the display. Battery information may be collected using the service tool.
New batteries are shipped from the manufacturer with a 30 percent charge to extend
shelf life. When installing a new battery in the device, you must plug the device into AC
power to wake up the battery. If the AC power is not applied to the device, the new
battery will appear discharged.
The Device Status area displays a low-battery status message when 30 minutes of
power remain and again when 5 minutes remain.
Battery charging is provided by the device’s internal power supply.
For a complete list of battery specifications, see the device’s directions for use.
Best practices
The following practices help to extend the life of the battery and the device.
•Whenever possible, keep the monitor plugged in to charge the battery.
•Remove the battery when storing the device for an extended amount of time.
•Replace batteries that trigger a low battery status message when fully charged.
•Do not use damaged or leaking batteries.
•Store batteries with a 30 to 50 percent charge.
•Store batteries within the temperature range indicated for each period:
WARNING Safety risk. When handling and storing Lithium batteries: Avoid
mechanical or electrical abuse. Batteries may explode or cause burns, if
disassembled, crushed, or exposed to fire or high temperatures. Do not
short or install with incorrect polarity.
○
For storage less than 30 days: Maintain temperature between –4 °F and 122 °F
(–20 °C and 50 °C).
○
For storage between 30 days and 90 days: Maintain temperature between –4 °F
and 104 °F (–20 °C and 40 °C).
Service manualOverview 17
○
For storage more than 90 days up to 2 years: Maintain temperature between –4
°F and 95 °F (–20 °C and 35 °C).
•Recycle batteries where ever possible. In the United States call 1-877-723-1297 for
information about recycling your Lithium-ion battery or go to the Call2Recycle
website at http://www.call2recycle.org for additional information.
•When recycling is not an option dispose of batteries in an environmentally safe
manner consistent with local regulations.
Factors affecting battery operating time
The following settings and conditions affect the battery operating time:
•The display brightness setting
•The display power-saver setting
•The device power-down setting
•Frequency and duration of alarms and alerts
•Amount of motion artifact during NIBP measurements
The Advanced tab provides password-protected access to the monitor's Advanced
settings (or Admin mode), enabling nurse administrators, biomedical engineers, and/or
service engineers to configure specific features. The Advanced tab also presents readonly information about the monitor.
23
The password to enter Advanced settings is configurable and can also be set to expire.
See the "Password" topic at the end of this section for more details.
NoteYou cannot enter Advanced settings if sensors or physiological alarms are
active or if vital sign measurements are displayed.
General tab
Restore factory default settings
NoteThis process deletes the custom data file. All custom data will be lost.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Restore factory default settings:
•To restore radio settings to factory default values, touch Radio settings.
•To restore all current settings to factory default values, touch All settings.
•To delete all root certificates currently installed, touch Root CA certificates.
24 Service menuWelch Allyn Connex® Vital Signs Monitor 6000 Series™
A confirmation dialog appears.
4. Touch OK.
The factory default settings are restored.
If you selected Radio settings, the radio reboots, and the device remains powered
on.
If you selected All settings or Root CA certificates, the device reboots.
Save the device configuration or custom data to a drive
You can save the device configuration or custom data (custom modifiers and custom
scoring) to a USB flash drive. You can use the saved configuration to restore the device’s
configuration or to copy this configuration to use on other devices. You can use the
saved custom data to restore custom modifiers or custom scores, or you can copy them
to another device.
NoteNot all flash drives are supported.
NoteWhen saving the device configuration, the location ID and asset tag
information are not included in the configuration file.
NoteSave to USB does not support saving root CA and wireless certificates.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the General tab.
4. Touch Save to USB.
A confirmation dialog appears. You can save the device configuration or custom data
if either custom scores or custom modifiers are present.
5. Touch OK.
If the selected file or files already exist on the USB flash drive, a popup dialog
appears with the message "Device configuration file already exists. Select OK to
continue with save and overwrite existing file or cancel."
6. Touch OK to save the data to the USB drive or touch Cancel to exit without saving.
A confirmation message appears.
NoteIf the USB drive is incompatible, the message "Unable to save configuration
to USB" appears. Touch OK to continue.
NoteThe configuration file is saved as CONFIG.PMP. The custom data file is
saved as CUSTOMDATA.XML.
Load a device configuration, custom data, and/or root CA certificates
You can load a configuration from a USB flash drive to the device.
Note
NoteIf your configuration includes radio parameters, make sure the radio is
Not all flash drives are supported.
enabled. The radio must be enabled before you can import radio
parameters.
Service manual
Service menu 25
NoteIf a device setting is not available in the configuration file, the setting
returns to the factory default. This might be the case when the
configuration file was saved from a device with a different firmware
version.
NoteConfiguration files cannot be cloned between devices with different host
software, except where the version change is minor.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the General tab.
4. Touch Configure from USB.
A confirmation dialog appears.
5. Select Device configuration, Custom data XML, and/or Root CA certificates.
A confirmation dialog appears to confirm overwriting the existing configuration.
6. Select OK to proceed, or Cancel to quit.
The configuration from the USB flash drive overwrites the configuration on the
device, and the device reboots.
NoteIf device configuration data is not present on the USB drive, that option will
be disabled.
NoteIf custom modifiers are not present on the USB drive, that option will be
disabled.
NoteIf root CA certificates are not present on the USB drive, that option will be
disabled.
NoteIf the configuration file is incompatible, an "Unable to read configuration
from USB" message appears. This might be the case if the configuration
file was cloned from a device with different software version.
NoteConfiguration files can be edited or amended by loading the configuration
file onto the device, making changes to the configuration through the user
interface, and then saving the configuration file.
NoteLamarr radio configurations do not overwrite Newmar radio configurations,
and vice versa. A single configuration file can store configurations for both
Lamarr and Newmar radios. To create this file, first create the configuration
file on a device with one type of radio and save it. Then load the
configuration file on a second device with the other type of radio, configure
the radio, and save the file. The newly saved configuration file includes
both the Lamar and Newmar radio configurations, but the device activates
only the configuration matching the device's radio type.
Delete custom data
To delete custom data, you must restore the monitor to factory defaults. Restoring the
monitor to factory defaults also deletes all configuration settings.
To restore the custom configuration settings, save the configuration file to a drive and
reload the file after restoring factory defaults.
26 Service menuWelch Allyn Connex® Vital Signs Monitor 6000 Series™
To determine if custom data is loaded on the device, complete these steps:
1. Go to the Service tabs as described in "Access the Service tabs."
2. Touch the Device tab.
A Custom file line displays the configuration name and the cyclical redundancy check
(CRC) in the Firmware version column.
Enter an asset tag
You can enter an alpha-numeric identifier in the data field to serve as an asset tag for
device identification.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Touch and enter up to 20 characters.
4. Touch OK.
NoteIf the device language changes, the asset tag remains
unchanged.
Send device information to PartnerConnect
The device sends technical information, such as log files, to PartnerConnect periodically.
You can also manually send this information at any time by following this procedure.
1.
Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the General tab.
3. Touch Sync with server.
Self-tests tab
Calibrate the touchscreen
This tab calibrates the touchscreen, if needed.
1.
Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Self-tests tab.
3. Touch Start.
a. Touch the location indicated by the device. The device checks the current
calibration. If the location coordinates and touched location match, a Calibration
Confirmation dialog appears. Touch OK to finish.
b. If the locations do not match, a calibration failure dialog appears. Touch
Calibrate, and then touch the screen as indicated. When calibration is complete,
a Calibration Confirmation dialog appears. Touch OK to finish.
Service manualService menu 27
Logs tab
View an error or event log
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Logs tab.
3. View a log report.
•To view an error log, select Error.
•To view an event log, select Event.
Save error and event logs to a USB flash drive
This feature is available in software versions 1.71.03 and later.
You can save a copy of the error and event logs to a USB flash drive.
NoteNot all flash drives are supported.
1. Connect a flash drive to the USB port.
2. Go to the Service tabs as described in “Access the Service tabs.”
3. Touch the Logs tab.
4. Touch Save to USB.
A confirmation dialog appears.
5. Touch OK.
Copies of both log files are saved to the drive.
Device tab
View device and module information
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Device tab.
Device and module information appears for you to view.
Licensing tab
View device licenses
NoteAfter activating a new license, restart the device to complete the activation
process.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Licensing tab.
A list of available licenses appears. Checks indicate installed licenses.
28 Service menuWelch Allyn Connex® Vital Signs Monitor 6000 Series™
Password tab
Configure passwords
NoteThe keyboard for the Password tab is the English keyboard regardless of
the language configured on the device.
NoteNew passwords must meet length requirements to be accepted as valid.
NoteThe keyboard for the Password tab does not set the first character to upper
case.
NoteIf you forget or lose your password, you cannot access the Password tab.
See "Access the Service tabs" at the beginning of this section.
1. Go to the Service tabs as described in “Access the Service tabs.”
2. Touch the Password tab.
3. To change the current password, touch Change password.
a. Enter a new password.
NoteThe password must have between 8 and 32 characters.
A "Re-enter password" dialog appears.
b. Touch OK and re-enter the new password to confirm the change.
Either a "Successful password change" or "Failed password change" dialog
appears.
c. Touch OK and then proceed as needed. In the case of a failed password change,
either try again or cancel the operation.
4. To lock out a user after 10 consecutive incorrect passwords, touch Enable failed
attempt lockout.
NoteThe lockout period is 5 minutes.
5. To set an expiration for the current password, touch Enable password expiration,
and then enter the number of days after setting a password that it will expire.
Power-up sequence
The system performs a power-on self test (POST) each time the device is powered on.
During power up, the device performs a comprehensive self test of the software. If
software testing is successful, the device then tests internal hardware. If all tests are
successful, the system completes power up and the Home tab appears.
To perform the POST:
1. Disconnect any patient cables connected to the device.
2. Insert a fully charged battery into the device.
3. Upon each power up, confirm the following:
a. The light bar flashes amber.
b. The Welch Allyn startup screen appears.
c. A beep sounds, followed by one chime.
29
NoteIf no chimes sound, replace the speaker as specified in
“Remove the speaker.”
d. The product line logo appears at the bottom of the screen.
e. If a printer is installed, the paper advances slightly.
f.The Home tab appears.
WARNING Equipment failure risk. The device includes a fan that circulates
air through the device. If the fan does not run when you power up the
device, remove it from use and inform qualified service personnel
immediately. Do not use the device until the problem is corrected.
If the internal self-check is successful, the device shows its normal functions with all
values blank and the device is ready for operation. If the self-check fails, an error
message appears in the Device status area at the top of the screen. If a fault that could
adversely affect the product is detected, the device enters a safe mode and stops
monitoring patients. The device remains in safe mode until it is turned off or until it shuts
down automatically after a period of inactivity.
If a system error is detected, the device becomes inactive until you press or until the
device shuts down automatically. The device displays a system fault message that
contains a wrench icon( ) and a system fault code to aid service personnel and
engineers in diagnosing the problem.
While in safe mode, the red LED bar and the piezo buzzer cycle on and off.
This section provides the following tables to help troubleshoot the device.
•Symptoms and solutions: These tables list symptoms you might observe, list
possible causes, and suggest actions that may eliminate the problem.
•Technical alarm messages: These tables list messages generated by the device
software when a problem is detected. The tables explain possible causes and
suggest actions that can resolve the problem.
31
These tables can help you diagnose and fix a problem. They do not replace basic
troubleshooting skills. You must still trace the source of the problem to the board or
module level to decide the best course of action. Welch Allyn does not support
component-level repair to the board or module. For available replacement parts, see
“Field Replaceable Units.”
WARNING Do not perform troubleshooting on a device that is emitting
smoke or exhibits other signs of excessive overheating. Disconnect the
device from AC power and call Welch Allyn Technical Support immediately.
CAUTION Replace parts, components, or accessories only with parts
supplied or approved by Welch Allyn. The use of any other parts can lead to
inferior device performance and will void the product warranty.
Symptoms and solutions
Power
SymptomPossible causeSuggested action
The device does not power upA new battery was installedConnect AC power to wake up
the battery.
The AC power is disconnectedConnect AC power.
The power cord is defectiveReplace the power cord.
The battery is dischargedCharge the battery.
The power button is defectiveReplace the power button.
The communications board is not receiving power Check the voltage from J49 on
the main board for +5.0, ±0.5V
DC. Replace the main board if
necessary.
Alarms
SymptomPossible causeSuggested action
The light bar does not turn onNo alarm was triggeredVerify that the light bar flashes
when the system starts.
Verify that the alarm is triggered
by a visual indicator in the
message status area and an
audio alarm occurs.
There is a faulty connectionCheck the light-bar harness and
connections at the light bar and
J46 on the main board. Replace
the defective cable if necessary.
The light-bar board is defectiveApply +3.3V to pin 1 of the
harness and ground to pin 2.
Verify that the amber LEDs
illuminate. Connect the ground to
pin 3. Verify that the red LEDs
illuminate. If one or both do not
illuminate, replace the LED light
bar.
The main board is defectiveVerify that there are +3.3V at pin
1 of J46 on the main board.
No audible alarm occursNo alarm was triggeredVerify that the alarm is triggered
by a visual indicator in the
message status area and light
bar. Listen for audible sounds on
start up.
The alarm audio is set to Off
The alarm audio is set too low
Touch the Alarms > General
tabs, then select Alarm audioon.
In Advanced settings, touch the
General > Alarms tabs, then
disable Allow user to turn offgeneral audio.
Touch the Alarms > General
tabs, then set Volume to the
desired level.
In Advanced settings, touch the
General > Alarms tabs, then
Service manualTroubleshooting 37
SymptomPossible causeSuggested action
set Minimum alarm volume to
the desired level.
There is a faulty connectionCheck the speaker harness and
connections at the speaker and
J12 on the main board. Replace
the defective cable if needed.
The speaker is defectiveReplace the speaker.
The main board is defectiveTest speaker output using an
oscilloscope on J12.
NIBP
SymptomPossible causeSuggested action
The NIBP frame on the display is
blank
Patient movement messages
SymptomPossible causeSuggested action
The Movement frame on the
display is unavailable.
The USB cable is defectiveReplace the USB cable.
The NIBP module is not connectedCheck the internal USB
connection.
The NIBP module is not functionalCheck the error logs for NIBP
errors. See the service tool help
files for details on specific errors
and suggested actions.
Check with Welch Allyn for
software updates.
If no NIBP error is logged, the main board might
be defective
A USB cable is defectiveReplace the USB cable.
The EarlySense module is not connectedCheck the internal USB
Replace the main board if
necessary.
connection.
The EarlySense module is not functional.Check the error logs for
EarlySense errors. See the
service tool help files for details
on specific errors and suggested
actions
Connect device to a computer
with the Service Tool installed
and an active internet
connection. Search for any
available software updates.
The temperature module is not connectedCheck the internal USB
The temperature module is not functionalCheck the error logs for
If no temperature error is logged, the main board
might be defective
Braun ThermoScan PRO 4000 thermometer
SymptomPossible causeSuggested action
The thermometer batteries don’t
charge
The dock LED is green, but the
battery is low or depleted
The rechargeable battery pack no longer takes a
charge
Primary AA batteries are installed in the
thermometer
Primary AA batteries are installed in the
thermometer
connection.
temperature errors. See the
service tool help files for details
on specific errors and suggested
actions.
Replace the main board if
necessary.
Replace the rechargeable battery
pack.
Replace the batteries with a
rechargeable battery pack.
Replace the batteries with a
rechargeable battery pack.
The dock is defectiveReplace the dock.
Thermometer readings do not
transfer to the device
The external USB cable is unpluggedCheck the external USB
The USB bus has stopped communicating with
the Braun dock. (The device displays wrench error
#00000014.)
NoteFor additional troubleshooting tips for the thermometer, see the
manufacturer’s product documentation.
Braun ThermoScan PRO 6000 thermometer
SymptomPossible causeSuggested action
Braun measurements are inaccurateProbe lens is displacedExamine lens for displacement. If you
connection.
Reboot the host device.
observe a gap in the seam between the
bezel and the lens, replace the
thermometer.
Service manualTroubleshooting 43
SymptomPossible causeSuggested action
Use inconsistent with DFUSee DFU for proper operation. Perform
the Braun functional verification test
using the service tool or the manual
test described in this manual. Replace
as necessary.
Ingress of cleaning solutions has
corroded the electronics
Temperature tile displays ++
Braun displays HI
Temperature tile displays - -
Braun displays LO
Braun displays “POS” errorThe infrared monitor cannot find a
Temperature taken is not within typical
human temperature range. HI will be
displayed when temperature is higher
than 108°F (42.2°C).
Temperature taken is not within typical
human temperature range. LO will be
displayed when temperature is lower
than 68°F (20°C).
temperature equilibrium and allows no
measurement.
Replace the thermometer. Review
cleaning procedures in the DFU.
Change probe cover to reset. Then,
make sure thermometer is properly
inserted and take a new temperature.
Change the probe cover to reset.
Restrict patient movement and ensure
that the positioning of the probe is
correct and remains stable while taking
new temperature.
Braun displays “Err” errorAmbient temperature is not within the
allowed operating range (50 – 104 °F
or 10 – 40 °C) or changing too rapidly.
Braun display is blank or displays all
icons
Braun displays Alert icon with “1” in
lower right corner
System error
Technique Compensation (PerfecTemp)
technology is not functioning or
disabled
Wait 20 seconds until thermometer
turns off automatically, then turn on
again. Ensure thermometer and patient
are in an environment for 30 minutes
where the temperature is between 50
°F and 104 °F or 10 °C and 40 °C.
Wait 20 seconds until the thermometer
turns off automatically, then turn on
again. If error persists, reset the
thermometer by removing the batteries
and putting them back in.
If error still persists, batteries are dead.
Insert new batteries.
If error still persists, contact local
Welch Allyn Service Center or
representative.
Open the temperature tab in Advanced
settings to configure PerfecTemp*.
#000000001An internal software errorPower down and restart. If the
error persists, call Welch Allyn
#000000002An unclassified hardware error
#000000003Graphics RAM POST
#000000004System RAM POST
#000000005Watchdog POST
#000000006FLASH initiation failed
#000000007A display system error
#000000008A real-time clock error
#000000009An audio system error
Technical Support for service.
#000000010An Ethernet system error
#000000011The touchscreen controller failed
#000000012Five or more SMBUS errors over a 1-minute period
occurred
#000000013The communications module or main board failed
#000000014Main board USB hub failure
#000000015Software watchdog timer reset
Technical alarm messages
This section presents tables of technical alarm and information messages to help you
troubleshoot issues on the device. For information about physiological, dialog, or
informational messages, see the device’s directions for use.
When the device detects certain events, a message appears in the Device Status area at
the top of the screen. Message types include the following:
•
Information messages appear on a blue background.
•Very low-priority alarms appear on a cyan background.
•Low- or medium-priority alarms appear on an amber background.
•High-priority alarms appear on a red background.
Technical alarm messages are low priority or very low priority unless noted in the
Message column.
You can dismiss a message by touching the message on the screen, or, for some
messages, you can wait for the message to time out.
Service manualTroubleshooting 47
To use these tables, locate the message that appears on the device in the left column of
the table. The remainder of the row explains possible causes and suggests actions that
can resolve the issue.
If you cannot resolve the issue, use the service tool to read the error log files or use the
service tool to perform a functional test1 on the module reporting the message.
CO2 messages
MessagePossible causeSuggested action
CO2 not functional. Call for service. A nonrecoverable communications error has
occurred
Filter line disconnected.The sampling line is not connected to the monitor Connect a sampling line to the
The sampling line is defectiveReplace the sampling line.
The input connector is dirtyClean the input connector. See
The sampling line detection switch is faultyReplace the module.
Occlusion in gas line. (High-priority
alarm)
The purge cycle failed to clear a blockage in the
sampling line
The purge cycle failed to clear a blockage inside
the module
Check the error logs for CO2
errors. See the service tool help
files for details on specific errors
and suggested actions.
Check with Welch Allyn for
software updates.
monitor.
Check to ensure that the
sampling line plug is tightly
connected to the monitor.
the appendices for instructions.
Replace the sampling line.
Replace the module.
CO2 temperature out of range. CO2
is not calibrated.
Connect or clear filter line.Calibration failed because sampling line is
1
Requires the service tool, Gold licensed edition.
CO2 module temperature is out of rangeWait for the module temperature
blocked or kinked
Module is not ready for calibration because the
sampling line is not connected to the monitor
to return to normal and the
module to reset before
calibrating CO2.
Move to a location where the
ambient temperature enables the
module temperature to return to
normal and the module to reset
before calibrating CO2.
Check sampling line for
obstruction or kinks. Replace the
sampling line if necessary.
Check to ensure that the
sampling line plug is tightly
connected to the monitor.
Reset alarm limits.
were modified because the respiration
source changed
The weight scale is not operating properlyCheck the scale.
Use the service tool to check
connectivity with adapter.
Replace cables.
Replace adapter.
Low battery, unable to print; plug
into outlet.
Printer door is open; close to
continue
Out of paper.The paper is not properly loadedAlign the paper with the print
Printer too hot; wait to retry.The print head overheatedWait for the print head to cool
Printer not functional. Call for
service.
The monitor’s battery voltage is too low to
support printing
The printer door is openClose the printer door.
The paper sensor does not detect paperReplace the paper.
The printer motor is brokenReplace the printer.
The detection switch malfunctionedReplace the printer.
A hardware failure occurred in the power supply Check printer voltage.
Connect the monitor to AC power
to recharge the battery.
head.
Check the paper sensor.
down.
Service manualTroubleshooting 59
MessagePossible causeSuggested action
The printer does not identify itself correctlyCheck the jumper setting at J8 on
the printer board. Replace the
printer if necessary.
The printer does not enumerateReplace the printer.
The printer door is ajarClose the printer door.
Information
Fonts files missing. Landscape
print unavailable.
Printing records:
Note The number of records
requested appears in the message
and counts down during printing.
Printing report; please wait.The Automatic print on interval control is enabled Wait for printing to complete. If
Chinese fonts not installed.Obtain Chinese fonts from Welch
Printing recordsAllows the user to cancel printing
Communications module messages
MessagePossible causeSuggested action
Communications module did not
power on properly. Power down
the device. (High-priority alarm)
The communications board is not connected
properly to the main board
Allyn Use the service tool to
install Chinese fonts
if desired.
you would prefer not to print
reports automatically, touch the
Settings > Setup tabs, then
disable Automatic print oninterval on the Intervals vertical
tab.
Check the USB connection at J4.
Check the Power connection at
J50. Check the voltage from J49
on the main board for +5.0V
±0.5V DC. Replace the main
board if necessary.
Radio messages (Lamarr)
MessagePossible causeSuggested action
Alarm
Radio not functional. Call for
service.
The communications board malfunctionedReplace the communications
board.
A hardware failure occurredReplace the radio.
The radio has the wrong softwareUpdate the radio software.
Unable to establish network
communications. Radio out of
network range.
Unable to establish network
communications. Call for service.
The monitor and the radio failed to establish
communication with each other
The radio is no longer communicating with the
access point
Unable to get an IP address from the DHCP server Verify that a DHCP sever is
Power down and restart the
monitor.
If the problem persists, check the
following:
•The USB and power
connections from the main
board to the
communications board.
•The connection from the
radio board to the
communications board.
•Monitor and radio software
compatibility.
Replace the radio if necessary.
Verify that the monitor is within
the radio coverage area. Verify
that the radio is correctly
configured to the network. If this
message appears intermittently,
check the RSSI value.
available on the network. The
monitor requires an IP address
from a DHCP server.
Radio Software upgrade failed.The connection with the host was brokenRe-establish the connection and
Information
Radio software upgrade in
progress. Do not shut down.
Radio card rebooting; please wait. The radio is restarting as part of the software
Radio messages (Newmar)
MessagePossible causeSuggested action
Alarm
Radio not functional. Call for
service.
try again.
The radio was not provisioned correctlyReset radio to factory defaults
and try again.
Hardware errorReplace the radio.
Radio software is being written to the radioDo not interrupt the upgrade until
complete.
Do not interrupt the upgrade until
upgrade
Internal radio/communication errorReboot radio. If error persists,
complete.
reinstall software.
Service manualTroubleshooting 61
MessagePossible causeSuggested action
If error persists after reinstalling
software, check for a software
update and apply it.
If error persists after updating
software, replace the radio.
Unable to establish network
communications.
Radio card DHCP timeout.Unable to establish communications between
Invalid radio configuration.
Reconfigure and try again.
Unable to associate with access point after 30
seconds
Unable to authenticate after 30 secondsCheck radio configuration.
radio and DHCP server (network)
DHCP request timed out before obtaining DHCP
address
Radio configuration errorConsult IT to verify that wireless
Check radio configuration.
Consult IT and check network.
Consult IT and check network.
If using FIPS, verify that
authentication types are
compatible with FIPS.
Check DHCP server.
Check radio configuration
settings.
radio settings match network
settings.
If using FIPS, verify that
authentication types are
compatible with FIPS.
If problem persists, reset to
factory defaults.
Lost network communications.
Radio out of network range.
Radio was communicating but is out of range,
lost power, or for some other reason is no longer
able to continue communications with the access
point
If problem persists after factory
reset, check for a software
update and apply it.
If problem persists after updating
software, replace the radio.
Lost connectivity with host.The central station or other host
application has stopped running or
is not operating properly
Failed to authenticate to server.Device is configured for server
authentication, but server
authentication failed for one of the
following reasons:
•the domain name of the
server does not match the
one reported in the server
certificate
•the certificate is expired (no
longer within the validity
period)
•the certificate has not been
verified
•the certificate has been
revoked
The server is not configured for
authentication
Confirm that the host application
is running properly.
Make sure server certificates are
valid.
Make sure the correct CA
certificate file exists on the device
to authenticate the server
certificate.
Check the server configuration.
Make sure authentication is
configured correctly.
Disable the server authentication
option on the device.
Disassembly and repair
This chapter is divided into two major subsections, defined in the table below.
Section ASection B
67
(IEC 60601 3rd-edition compliant)
Devices meeting these criteria:
•Manufactured before 12/2017*
•MCE hardware version P3 or earlier
(see the right pane on the Settings tab)
•Built before serial number* 100043244817
* See "Monitor serial number and model label" in the Appendix for serial number format and meaning.
Examine your device to determine which subsection you should follow to complete
disassembly and repair procedures.
This overview includes exploded views of the rear housing and main chassis that include
callouts referencing the parts. These exploded views apply to both Section A and Section
B, though certain parts are labeled as specific to one section or set of devices and not
the other. In the instructions, numbers in parentheses refer to callouts in the exploded
drawings. Except where otherwise noted, the reassembly procedure is the reverse of
the disassembly procedure.
Each part’s disassembly instructions may include one or both of the following
subsections:
•
Reassembly notes: This contains information specific to reassembly not addressed
in the disassembly instructions, especially when reassembly is not a simple reverse
of disassembly.
•When replacing the component: This contains information specific to installing a
new option or replacement part.
Devices meeting these criteria:
•Manufactured after 12/2017*
•MCE hardware version P5 or later
(see the right pane on the Settings tab)
•Built after serial number* 100043244817
WARNING Electrical shock hazard. Disconnect AC power before opening
the device. Disconnect and remove the battery before proceeding with
disassembly. Failure to do this can cause serious personal injury and
damage to the device.
WARNING Risk of fire, explosion and burns. Do not short-circuit, crush,
incinerate, or disassemble the battery pack.
Disassembly and repairWelch Allyn Connex® Vital Signs Monitor 6000 Series™
68
WARNING Safety risk. Do not attempt to service the device when the
device is connected to a patient.
CAUTION Before disassembling the device or installing options,
disconnect the patient from the monitor, power down the device,
disconnect the AC power cord and any attached accessories (SpO2
sensors, blood pressure hoses and cuffs, temperature probes, ECG
modules, Braun docks, and barcode scanners) from the device.
CAUTION Remove the probe well in the temperature module prior to
disassembly.
CAUTION Perform all repair procedures at a static-protected station.
CAUTION When the device case is opened, regard all parts as extremely
fragile. Execute all procedure steps with care and precision.
CAUTION Observe screw torque specifications, especially with screws
that secure directly into plastic standoffs.
CAUTION To avoid mismatching screws and holes, keep the screws for
each piece with that piece as you remove modules and circuit assemblies.
It is possible to mistakenly install machine screws in locations intended for
plastite screws. Plastite screws in this device have a Torx-pan head.
CAUTION After performing any of these procedures and prior to returning
the device to service, you must use the service tool, Gold licensed edition,
to complete the full suite of functional tests to ensure that all systems are
operating within the design specifications. For more information about
these tests and the service tool, see “Functional verification and
calibration.”
If you do not have the service tool, contact Welch Allyn Technical Support.
NoteEarlySense and CO2 can be installed only on the extended chassis.
For information about screws or connectors used in the device, see the Appendix.
Service manualDisassembly and repair 69
Required tools and equipment
•#1 Phillips bit
•#2 Phillips bit
•#10 Torx bit
•5/16-inch socket
•Torque driver calibrated for 6.0 in-lb ±1.0 in-lb
•Torque driver calibrated for 7.5 in-lb ±0.5 in-lb
•Torque driver calibrated for 12.0 in-lb ±1.0 in-lb
•Slotted screwdriver
•Tweezers
•Needle-nose pliers
•Spudger
•Tie-wrap tool calibrated for torque specification 5 INT
•Tie-wrap cutter
•Soft lens wipes
•Scissors or other cutting device
•Canned air
•A coin to open the battery door. Select a size that comfortably fits the slot.
•Pro Gaff tape
For information about screws and connectors used in the device, see the Appendix.
The following chart provides an overview of the complete disassembly of the device.
Most disassembly activities require that you complete a subset of the steps detailed
here. The flow chart indicates the steps that must be completed in sequence to remove
a particular component. Because a different sequence of preliminary steps might be
required to remove certain components, you should use this flow chart as a reference at
the start of every disassembly and component replacement procedure. A list of
preliminary steps presented at the start of each disassembly topic provides the
prerequisites for that disassembly task. (Some tasks in the flowchart are optional,
depending on the scope of disassembly.)
Section A
This section applies to devices manufactured before 12/2017, serial numbers before
100043244817, and MCE hardware version P3 or earlier.
NoteIf your device does not meet these criteria, see Section B for the correct
If the MCE hardware version is P2 or P3, DO NOT replace any components with service
kits with the "3rd Ed" suffix. IEC 3rd Edition service kits are not compatible with
hardware versions P2 and P3.
71
disassembly and repair instructions.
Power down the device
You can power down the device as follows: 1) on devices with 2.X software, briefly
press the power button on the housing and then following the onscreen prompts, or 2)
on all devices, use onscreen controls alone.
Option 1. After the device is powered up, briefly press of the power button to open an
onscreen dialog with the following options:
•
Power down. Device behavior varies based on the active profile, whether or not
patient trend data is stored, and whether or not patient context is established. While
servicing the device, you need not be concerned about these details. They only
matter to clinicians who are monitoring patients and storing patient data.
•Sleep. The Sleep button clears the display and puts the device into Display power-
saving mode.
•Cancel. The Cancel button dismisses the dialog.
Touch Power down and complete the power-down procedure.
Option 2. To use onscreen controls alone to power down the device, follow these steps:
1.
Touch the Settings tab.
2. Touch the Device tab.
3. Touch Power down.
Remove the battery
Before removing the battery, power down the monitor as described in this manual and
disconnect the AC power cord.
Turn the monitor upside down to access the battery cover.
c. Disconnect the fan cable (A) from the main harness.
d. Separate the rear housing (1) from the monitor.
Once the rear housing is removed, choose which part of the monitor to work on:
•Rear housing components. For details, see “Disassemble the rear housing.”
•Main chassis. For details, see “Disassemble the main chassis.”
Reassembly notes
•Route the power cable and fan harness cables in the channel on the side of the
power-supply cover.
•Some communications boards have two large USB connectors. The large USB
connector J8 is the one closest to the mini USB connector J4. For reference, see the
communications board diagram in the appendices.
•When closing the case, verify that no wires are crushed or pinched before securing
with screws. After tightening the screws, examine the seam between the rear
housing and the main chassis to verify that there is no bulging. Bulging indicates that
something is preventing the mating surfaces from seating properly.
When replacing the rear housing
NoteThe rear housing replacement service kit is assembled with the comms
door, ground stud, ground lug plate, IEC connector, and AC power harness.
It is unnecessary to transfer these components from the old rear housing.
1. Follow the procedures to disassemble the rear housing and remove any components
that you intend to transfer to the replacement housing.
2. Connect the AC power harness to the IEC connector (8). See the reassembly notes
for the power supply.
3. Install the rear housing gasket (15), included in the rear housing service kit, into the
slot in the outer edge of the rear housing. To ease installation, use a small flat-blade
screwdriver to assist in pushing the seal into the channel.
4. Install any components removed from the old rear housing in the reverse order of
the disassembly instructions.
5. After reassembling the rear housing, install the USB client cover (40) as follows:
a. Place the USB client cover on a USB mini B cable with the tape facing out.
b. Peel off the tape to expose the adhesive.
Service manualSection A 75
c. Insert the USB cable into the client USB connection, press and remove the cable
to adhere the cover to the rear housing.
6. Install these labels:
•USB label (2a for models 6400, 6500, 6700, and 6800; 2b for model 6300) in the
communications door opening.
•Nurse call label (3a for models 6400, 6500, 6700, and 6800; 3b for model 6300)
over the nurse call connection.
Remove the communications door
NoteIf the communications door is missing or already removed from the device,
proceed to "When replacing the communications door."
WARNING Personal injury risk. Because removing the door might propel
the pin and spring into the air, wear safety glasses to complete these
steps.
Before removing the communications door, power down the monitor, remove the
battery, and remove the rear housing as described.
1. Position the rear housing with the Ethernet connection side down on an antistatic
mat.
2. Open the communications door perpendicular to the rear housing.
3. Use a spudger to push the pin upward until the pin clears the hinge.
CAUTION Do not remove the radio antenna from the rear housing unless
replacing the radio and antenna or the rear housing.
Before you begin, remove the following as described in this manual:
•Battery
•Rear housing
•Communications board
1. If the monitor has a radio:
a. Turn the communications board over to access the radio board, taking care to
avoid straining the antenna cable.
b. If the original Lamarr radio (a/b/g band) is installed, remove the four small Phillips
(machine) screws securing the radio board to the communications board, as
shown on the left. If the Newmar radio (a/b/g/n band) is installed, remove the
three small Phillips (machine) screws securing the radio board to the
communications board, as shown on the right.
c. Hold the communications board with one hand while grasping the radio board at
the opposite end from the antenna connection and pull the radio board away
from the communications board.
2. (Perform this step only if you are replacing the radio or antenna.) Disconnect the
radio antenna cable from the radio board.
3. Remove the four Torx screws (10) securing the power-supply cover.
4. Remove the power-supply cover (18).
5. Use a soft tool such as a spudger to separate the foam block (24) from the inside of
the rear housing.
Service manualSection A 81
Reassembly notes
Route the antenna cable in the channel located at the top of the rear housing.
When replacing the radio board and antenna
1. If the antenna is removed, clean the rear housing and mounting surface with
isopropyl alcohol.
2. The following illustration shows both Lamarr and Newmar radio and antenna boards.
Attach the antenna cable to terminal G on the radio board. Attach the other end of
the cable to the antenna on terminal PG.
3. Peel the backing off the foam block (24) and affix the foam block to the rear housing.
4. Expose the adhesive on the foam block. Mount the antenna (16) on the foam block
with the antenna cable (39) oriented under the board and in the wire channel above
the power supply.
5. Route the antenna cable in the channel located at the top of the rear housing.
NoteDo not disconnect the AC power harness from the IEC connector unless
you are replacing it. Once you disconnect the AC power harness, you
cannot reuse it.
Before you begin, remove the following as described in this manual:
•Battery
•Rear housing
•Power supply
Disconnect the AC power harness from the IEC connector and grounding plate.
Reassembly notes
When replacing the rear case or AC power harness, route the wiring as follows:
•Connect blue to neutral (N), green to ground (GND), and brown to line (L).
NoteThe power supply harness to IEC connector is rated for a single
connection. Replace the power supply harness if it has been disconnected
from the IEC connector.
NoteIn older devices, color coding of the line and neutral wires was reversed.
The color of the wiring has no impact on the functionality of the device and
does not require reversing the connection to the IEC connector. Reversing
the connection to the IEC harness would also require replacement of the
power harness.
The risk of not replacing the harness is considered minimal as the manual
contains a warning to disconnect the device from AC power before
opening the case.
•Plug the ground cable from the IEC connector onto the ground plate in the position
closest to the IEC connector.
•Ensure that the green ground wires are routed over the blue and brown wires.
•Ensure that the grommet on the AC power harness is in the slot in the power supply
cover.
Service manualSection A 85
•When replacing the power supply cover, ensure that the antenna cable is routed in
the channel located at the top of the rear housing.
•Ensure that the green ground wires are underneath the power-supply cover, as
shown in the next figure.
Disassembly and reassembly procedures are the same for the standard chassis and
extended chassis, unless otherwise noted.
Configuration options
Standard chassis (left side)
Supports a maximum of two modules
Components (back to front):
SpO2, NIBP
Blank, NIBP (6300, 6400, and 6500 only)
Extended chassis (left side)
Supports a maximum of three modules
Components (back to front):
CO2, SpO2, NIBP
Blank, SpO2, NIBP
Service manualSection A 87
Extended chassis (right side) Supports a maximum of one module
NoteThe standard chassis is the same as extended chassis minus space for an EarlySense module, so it is
not presented here.
Components (front to back):
Power button, EarlySense, Ethernet RJ-45, USB client, Nurse call
Power button, Blank, Ethernet RJ-45, USB client, Nurse call
NoteMonitors configured with RRa, SpHb, or CO2 cannot be configured with EarlySense.
NoteEthernet RJ-45 provides a hardwired connection to the computer network. USB client provides a
connection to an external computer for testing and software upgrades. Nurse call provides a
connection to the hospital nurse call system. (Not available on the 6300 model.)
More detailed views of main chassis components and tables identifying specific parts
appear later in this section preceding the associated disassembly and repair instructions.
6. Inspect the new faceplate before installing it:
a. Verify that the spring is attached to the door latch.
b. Verify that the door opens and closes freely.
7. Slide the new faceplate onto the module rear housing until both plastic clips lock in
place.
8. Install the input port and spring clip:
a. Slide the input port into the faceplate receptacle until the port is flush with the
faceplate.
b. While holding the port in place, install the spring clip over the port and receptacle
as shown in the figure below. The spring clip is secured by pushing on the clip
from the direction of the exhaust fitting towards the faceplate door. Make sure
the spring clip is fully seated.
NoteDo not reuse the spring clip. Replace the spring clip with the
new one provided in the kit.
9. Connect the exhaust tube to the exhaust port.
10. Verify that all hoses and wires are routed as shown in the figure below. Also verify
that the tubing is free of kinks.
Service manualSection A 93
NoteThe exhaust tube runs along the back of the module and
gradually bends to the exhaust fitting. The inlet tube and
wire run around the molded feature and boss to the large
connector.
11. Install the clear housing cover onto the module rear housing, and press the cover
into place until the three plastic clips lock.
12. Apply the two new blank labels to the locations shown in the figure below.
Remove the EarlySense module
Before you begin, remove the following as described in this manual:
•
Battery
•Rear housing
1. Disconnect the USB cable from the EarlySense module.
Insert the EarlySense module into the housing with the serial number label facing down.
When replacing the EarlySense module or adding an EarlySense module
•Insert the EarlySense module into the housing with the serial number label facing
down.
•Connect the USB cable to the EarlySense module.
•When adding an EarlySense module, the bottom housing and SureTemp cover must
have ventilation holes. Use the bottom housing from service kit 105504 and the
SureTemp cover from service kit 103542.
Remove the SpO2 module
Before you begin, remove the following as described in this manual:
•
Battery
•Rear housing
•CO2 module or blank faceplate
•EarlySense module (optional)
1. Disconnect the USB cable from the SpO2 module.
2. Remove the USB cable from the retaining clip on the SpO2 module.
3. Slide the SpO2 module out of the case.
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