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Devices Symptom Remedy (Try 1. In case of failure, try 2. etc…)
Wifi central unit No connection on Wifi network. 1. Check that you have the last software on the central unit,
Status 0/2. update available on www.wattswater.eu if needed.
2. Reduce the range between the central and your Wifi Router.
3. Check your Wifi hotspot with an other wifi device.
Open network are not supported, nor configuration requesting a registration on a web page. Only Channels 1 to 11
in 2,4GHz are supported. WPA2 encryption key type is
recommended. WPA auto or WPA mixed mode configured on
the wifi router are not supported (Please force an encryption
key type on the router, WPA2 is recommended).
4. Trigger first the research network (Check Protected Access
Key Type/ Password). If your desired WiFi network is still not
displayed, enter the WiFi settings manually.
Wifi central unit No connection on the server. 1. Check that you have the last software on the central unit,
Status 1/2. update available on www.wattswater.eu if needed.
2. Request a new twining code on the application, via www.
wattswater.eu or directly on the website http://smarthome.
wattselectronics.com.
3. Switch OFF/ON the central unit.
4. Wait for getting a wifi connection (status 1/2) and a
valid IP address, then wait 1 additional minute.
5. Enter the new twining code and wait 30s.
6. Check that the status becomes 2/2 (require to refresh the
screen).
7. If the status remains 1/2, check the wifi connection.
8. If the status is 0/2, please refer to the «No connection on Wifi
network. Status 0/2» symptom in the FAQ.
Wifi central unit No Wifi function. 1. Check that your central supports the wifi.
2. Format a Micro SD card in FAT32 and put the wifi.ini and wifi.
hex files on the SD card.
3. Insert the Micro SD card and switch OFF/ON the central unit.
4. Wait at least 1mn and check that wifi icon is recovered.
Wifi central unit RF lost and RF error alarms diplayed 1. Check Power supply or battery on receiver.
and any devices on the central unit. Alarm on receiver. 2. Modify setpoint on the thermostat or press any button on
(receiver or thermostat) the device.
3. Switch OFF/ON the central unit.
4. Reinstall the device: Delete the device in the central, reset the
device. (See the the device manual to know how to proceed)
then pair the device.
Wifi central unit and No reception of email for account 1. Check Spam mail box
application creation and central unit pairing 2. Use your personal mailbox instead of company server or any
kind of private server
Wifi central unit and Rooms do not appear in the application 1. Check Wifi connection on the central. Status 2/2 is required.
application 2. Check that you have the last sofware on the central unit,
update available on www.wattswater.eu if needed
3. Make sure that you use the last version of the application on
your smartphone
Devices Symptom Remedy (Try 1. In case of failure, try 2. etc…)
Wifi central unit and Pairing failure between the 1. Check compatibility: only Watts Vision devices are compatibles.
any devices device and the central unit update available on www.wattswater.eu if needed.
(receiver or thermostat)
2. Check the compatibility of the configuration:
for heating, the device measuring the temperature should be
paired first in the room.
3. Reset the device.
4. Check RF range. The device needs to be not too closed or
too far from the the central unit. RF repeater may be useful in
case pf long distance.
BT-TH02 RF Bad regulation 1. Check compatibility of the thermostatic head with the valve.
2. In case of program usage, avoid a too big difference between
the eco setpoint and the comfort setpoint.
BT-TH02 RF Alarm on the boiler 1. Activate the bypass function on at least one BT-TH02 RF
Wifi central unit and There is no communication between Check whether special characters or mutated vowels are used
any devices some devices and the central unit after in the name of zones / rooms or devices. In such case there
(receiver or thermostat)
a software update on the central unit. might be a malfunction if a central unit with initial software ver-
sion lower than 3.00 is updated to software higher than 3.00.
Remedy: remove the special characters and rename the mu-
tated vowels (ae, oe and ue instead of ä, ö and ü etc.) in the
respective names.
RF-Thermostat and In the extended parameter menu some Reset in the extended parameter menu:
any devices (receiver, functions are no longer available. Parameter # 36 « CLr .. « and carry out the reset by holding down
connecting box,
Cause: If a radio thermostat is not paired the (OK) button for several seconds until the display changes.
central unit, ...) with a radio receiver BT-FR02 RF, then ATTENTION: By the reset the radio pairing with other devices
e.g. in parameter # 20 the two options is canceled. This must be carried out again.
« FLr « and « FLL « are no longer available.
Wifi central unit and
The error message «Device already installed»
Check that the device has been accidentally selected incorrectly.
any devices appears during the radio initialization If necessary, the device can be deleted and reassigned
(receiver or thermostat)
(radio pairing) with the central unit. via the menu «Delete a device».
Problems and solutions