Wacom CINTIQ - HELP, CINTIQ User Manual

>>

Remove
Language
Help

Advanced Features

Advanced Tip Pressure Settings

Click Force Adjustment

Pressure Curve Adjustment
Advanced Eraser Pressure Settings
Copying Settings
Using Multiple Tablets

Having T rouble?

Troubleshooting

Testing the Interactive Pen Display

Testing Your Cintiq Pen

Resolving Software Conflicts for Macintosh OS 8 or 9

Using the Extensions Manager

Troubleshooting Tables

USB Connection Problems

Serial Connection Problems

General Problems

Windows-Specific Problems

Macintosh-Specific Problems
Contacting Technical Support

Linking to the Web Page

Pre-Contact Checklist

Who to Call

USA, Canada, Central and South America
Europe, Middle East and Africa
Japan
Asia Pacific (English)

<< >>

<< >>

START

button. Choose

C

ONTROL PANEL OPTIONS

. Then click on the W

ACOM TABLET

icon.

TART

button. Then select S

ETTINGS

and C

ONTROL

INDER

select the GO menu and choose A

PPLICATIONS

.

folder and double-click on the tablet icon. (For earlier Macintosh

ONTROL PANELS

. Double-click on the tablet icon.)

To open the Wacom tablet control
panel, double-click here with the
Cintiq Pen.

<< >>

Control Panel
Buttons

(Windows only)
apply to the
entire control
panel.

The HELP...
button displays
online Help.

Tab buttons

apply only to the
selected tab.

This button adds an application
to the list at the left.

<< >>

Displayed if you are working with a serial connection.

<< >>

PPLY

buttons), click

EVERT

T

AB

button.

y

D

EFAULTS

to return to the factory settings. Or, click R

EVERT

T

AB

to

Your Interactive Pen

<< >>

PPLICATION

L

IST

allows you to create diff erent tab let

PPLICATION

L

IST

displays the A

LL

A

PPLICATIONS

icon.

OOL

L

IST

can display multiple tool icons when used

orking with Application-

Click to add an installed application to the
APPLICATION LIST. You can customize pen
settings for the selected application.

This button is inactive for
PL and Cintiq series tablets.

<< >>

ELP

... from the

ELP

... button in the specific dialog box.

<< >>

UIT

or

ELP

... from the H

ELP

pull-

ALLOONS

from the H

ELP

menu. Help for individual dialog boxes is

<< >>

Displayed if you are working with a serial connection.

<< >>

<< >>

<< >>

IP

F

EEL

tab. To create broad brush strokes or to click

Toggles to the advanced options display.

A checkmark appears when advanced settings are in effect.

<< >>

Tap twice on this icon with your pen tip to automatically set double-click
distance and speed based on the way you normally double-click.

Double-click on the target
to test your settings before
applying them.

<< >>

Click here to change the function assigned to the pen tip. The tip must
be set to left click in order to draw in most graphics applications.

<< >>

<< >>

<< >>

EFINE

For Macintosh:

The available
options will be SHIFT, CONTROL,
OPTION, COMMAND, and CLICK.

Windows dialog box shown above.

<< >>

<< >>

With the Interactive Pen Display
correctly calibrated in PEN MODE,
the screen cursor should always
follow the physical pen tip on the
screen. PEN MODE is the default
setting.

In MOUSE MODE, the screen
cursor is not directly “linked” to the
pen tip and is positioned like a
mouse, requiring a “pick up and
roll” action to move the cursor on
the screen.

On multiple monitor systems,
MOUSE MODE will allow you to
access the other monitor(s) with
your pen.

You can also switch between PEN
MODE and MOUSE MODE by using
the screen Pop-up Menu.
See Customizing the Pop-up

Menu for more information.

<< >>

<< >>

Toggles to the advanced options display.

A checkmark appears when advanced settings are in effect.

<< >>

OP-UP MENU function. Whenever you

Adds a keystroke macro to the menu list.

Removes the selected item(s) from the list.

Displays a Mouse Speed dialog box where you can
set the screen cursor speed and acceleration while
in MOUSE MODE. If you remove the PEN MODE and
MOUSE MODE options from the menu list, this button
is replaced with the ADD MAPPING OPTIONS button,
which enables you to add PEN MODE and MOUSE
MODE options back to the Pop-up menu list.

For Macintosh:

An ADD MACRO... button will also
be available. It can be used to add a predefined
macro to the menu list. Before y ou can add macros,
you must first create them with a third-party macro
application.

Windows dialog box shown.

<< >>

orking with Application-Specific Settings for more information.

<< >>

EN MODE and MOUSE MODE options from the POP-UP MENU list, this

Sets the screen cursor speed when in MOUSE MODE.

<< >>

EN MODE, the screen cursor should always

EMOVE button. Mapping options must be added or remov ed

HIFT key and clicking on

<< >>

Your current selections are highlighted. Wedges emphasiz e
the relationship between tab settings and the selected tool
and application.

<< >>

LL APPLICATIONS is displayed

<< >>

Displays the name of the
selected application.

BROWSE to select the
executable file of any
application installed on
your computer.

Note: If two programs
have the same file name,
they will share the same
customized settings.

Click OK to continue.

<< >>

<< >>

Note: This tab is not available for the Cintiq 15X.

<< >>

Displays messages about your selected serial port.

•CONNECTED. The tablet is connected and responding correctly.

•NOT RESPONDING. There is no communication between the tablet
and the computer.

•OVERRIDDEN. Another application has taken over control of the
serial port.

•DRIVER OFF. The tablet driver is turned off.

<< >>

<< >>

<< >>

<< >>

IP PRESSURE FEEL slider.)

IP PRESSURE FEEL slider, your advanced settings will

Toggles to the basic options display.

Use this area to
automatically set the
maximum amount of
force to use when
drawing.

After you set advanced
settings, a checkmark
appears.

<< >>

<< >>

Enter a value from 20 to 100%, or
drag the MAXIMUM TIP FORCE control
to set the maximum force your pen
tip will respond to.

Enter a value from 0 to 80%, or drag the
MINIMUM TIP FORCE control to set the
minimum force that will register pressure.

<< >>

TART OVER button and draw

AXIMUM TIP FORCE control moves, and the value in

While applying normal pressure to the pen tip, draw
several strokes here to automatically set the maximum
force value.

Click here to reset maximum force value to the
start value for this test.

<< >>

RASER PRESSURE FEEL slider, y our adv anced settings

<< >>

OPY SETTINGS TO... option will not be active until

c Setting for more

<< >>

ABLET LIST.

DD menu, choose TABLET... and follow the prompts.

<< >>

for your region.

<< >>

Refer to the Installation Guide and User’s Manual, and

<< >>

The Interactive Pen Display will not power up or show a

<< >>

ATA values should change to reflect the tool

WITCHES state and PRESSURE value should

WITCHES state should

WITCHES state and PRESSURE value will change.

LOSE button to exit the dialog box.

<< >>

ACOM TABLET driver in the list of CONTROL PANELS. You will be

ACOM

ACOM TABLET item active, open the Extensions Manager.

<< >>

OBLEMS

<< >>

Check if there is an available USB port on a USB hub. If none are
available you will need to add a USB hub or USB card.

Wacom recommends using a USB connection whenever possible.
If you are using a serial connection and you experience this problem,

then remove an existing peripheral serial device and any associated
device drivers for that hardware, or add an additional serial port.
Then install your tablet.

Open the Wacom tablet control panel and go to the C

ONNECTION tab.

Verify that the T

ABLET DRIVER ON is checked. If not, use your mouse

to select it.

For Windows:

If you do not hav e a mouse attached to y our computer ,

use the T

AB key to select the checkbox and then press the spacebar

to toggle the driver on.

<< >>

Pen Display are turned on. If you have a USB connection, make sure
that you are connected to an active USB port. Always be sure to use
only the AC adaptor that came with the Interactive Pen Display; other
adaptors may cause damage to your product.

For PL-400 and PL-500 series tablets:

The Interactive Pen Display will not power
up until a video input signal is received from the computer. If your tablet does not
power up, the most likely reason is that there is no video signal.

• Turn on your computer and verify that the power switch on the Interactive Pen

Display is in the on position (pressed inward). Make sure you are using the AC
power adaptor that came with your tablet and that it is plugged into both the
tablet and an active power outlet.

• Verify that the video cable is properly connected. Remember to always turn off

your computer before disconnecting or connecting the video cable.

If the Interactive Pen Display still does not power up, determine if the DVI or DFP
video card has been properly installed. Most DVI or DFP video cards include an
analog video port. Y ou can attach a CR T monitor to the analog video port in order to

verify that the card has been properly installed and is functioning.

<< >>

Open the W acom tablet control panel and go to the tool’ s T

IP FEEL tab.

Move the T

IP PRESSURE FEEL slider toward FIRM, or select the MORE

O

PTIONS button and increase the CLICK FORCE setting.

the tablet’s active area. Wacom recommends using the side s witch to
double-click.

Try increasing the DOUBLE-CLICK DISTANCE or reducing the double­click speed (see Adjusting Doub

le-Click).

Try using a lighter T

IP PRESSURE FEEL (see Adjusting Tip Feel).

For Windows:

You might also consider turning on the Web style

interface so that you can navigate using a single click of the pen.
Open the Wacom tablet control panel and go to the ERASER FEEL tab .

Move the E

RASER PRESSURE FEEL slider toward FIRM, or select the

M

ORE OPTIONS button and increase the CLICK FORCE setting.

<< >>

Try decreasing the D

OUBLE-CLICK DISTANCE or increasing the double-

click speed (see Adjusting Doub

le-Click). If that does not work, try

unchecking the D

OUBLE-CLICK ASSIST checkbox.

Open the W acom tablet control panel and go to the tool’ s T

IP FEEL tab.

Move the T

IP PRESSURE FEEL slider toward SOFT, or select the MORE

O

PTIONS button and decrease the CLICK FORCE setting.

Make sure the status LED lights green when the tip is pressed. If it
does not, you may have defective hardware (see Troubleshooting).

Check the control panel’s T

OOL BUTTONS tab and verify that the tip is

assigned to a L

EFT-CLICK (Windows) or CLICK (Macintosh) function.

this without pressing down on the pen tip.
From the Wacom tablet control panel, verify that the side s witch is set

to the proper function for the application and tool that you are using.
Make sure the tablet status LED lights green when you press the side

switch. If it does not, you may have defective hardware (see

T

roubleshooting).

<< >>

Make sure that you change the settings for the application you are
using. See W

orking with Application-Specific Settings.

Open the W acom tab let control panel and select the CALIBRATION tab.
Continue with Calibr

ating the Interactive Pen Display.

Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the appropriate instructions
for your platform in the Installation Guide and User’s Manual and
reinstall the Wacom tablet software. (For Macintosh OS X, you must
reboot your computer after installing the Wacom tablet driver for
proper tablet operation.)

If you have customized the button on y our pen or the Pop-up Menu to
switch between P

EN and MOUSE MODE, make sure that your tablet is

operating in P

EN MODE. See Mode Toggle... and Customizing the

Pop-up Menu for more information.

<< >>

To function properly, some applications require that the Cintiq Pen is
set to P

EN MODE. Make sure the pen has not been set to MOUSE

M

ODE.

If the Cintiq Pen is set to P

EN MODE and the problem still exists, then

you may have a corrupted preferences file. Follow the instructions in
the text tip to create a new preferences file.

For Windows:

Do a Search or Find for the TABLET.DAT file and
delete it. The file should be located in your Windows or
Windows\System32 folder. Then restart your computer. When the
tablet driver loads, it will create a ne w preferences file with the factory
default settings. Recalibrate the tablet.

For Macintosh OS X:

From the USERS folder, open the SHARED and

T

ABLET folders. From the TABLET folder, drag the TABLET

P

REFERENCES to the trash. Log out, and then log back in. When the

tablet driver loads it will create a new preferences file with factory
default settings. Open the Wacom Tablet Control Panel and
recalibrate the tablet.

For Macintosh OS 8 or 9:

From the SYSTEM FOLDER, open the

P

REFERENCES and TABLET folders. From the TABLET folder, drag the

T

ABLET PREFERENCES file into the trash. Then restart your computer.

When the tablet driver loads it will create a new preferences file with
the factory default settings. Recalibrate the tablet.

<< >>

You can use your pen to control the other monitors in M

OUSE MODE.

To use M

OUSE MODE, first set the pen’s DuoSwitch button to MODE

T

OGGLE.... Then use the switch to toggle between PEN and MOUSE

M

ODE. See Customizing Tool Buttons and Button Functions.

You can also set the DuoSwitch button to display the Pop-up Menu.
By adding the PEN and MOUSE MODE mapping options to the Pop-up
Menu, you can then use the pen to select the proper option from the
Pop-up Menu. See Button Functions

and Customizing the Pop-up

Menu.

<< >>

You must use a mouse when working in a full screen DOS window.

When the C

LOSE PROGRAM dialog box (Windows 95, 98, or Me) is

active the Wacom tab let will not w ork. Use your mouse or keyboard to
continue. When this dialog box is closed, you can again use your pen
to control the screen cursor.

You must update the operating system with Service Pack 3 (SP3) or
later in order for application-specific settings to work correctly.
Running your tablet software on a Windows NT 4.0 system that is not
updated to SP3 may cause you to experience a blue screen crash.

The tablet was not detected at startup. Make sure the USB or serial
interface cable is securely connected and that the power LED on the
tablet is on. If this does not correct the problem, see T

roubleshooting.

<< >>

for your region.

<< >>

<< >>

call toll-free: 1-888-884-1870 (USA and Canada only) or visit

FAQs—Frequently Asked Questions

and answers. (English)
Software updates. (English)
Email support. (English)

(7:30 am to 5:00 pm Monday - Thursday,
8:30 am to 5:00 pm Friday, Pacific Time)

<< >>

please contact your local dealer or distributor . You can also contact

Online support database.

<<

please contact your local dealer or distributor.

please contact your local dealer or distributor.

(Japanese)

(English)