CareLine
™
Abridged user’s manual
www.vtechphones.com
Model: SN6187
BC
This Abridged user’s manual provides you with
T
Compatible with
Hearing Aid T-Coil
TIA-1083
basic installation and operation instructions. A limited
set of features are described in abbreviated form.
Please refer to the online Complete user’s manual
for a full set of installation and operation instructions
at www.vtechphones.com.
Before using this VTech product, please read
Important safety instructions on pages 95-97 of
this manual.
The ENERGY STAR® program
(www.energystar.gov) recognizes and
encourages the use of products that save
energy and help protect our environment.
We are proud to mark this product with the
ENERGY STAR
the latest energy efficiency guidelines.
Telephones identified with this logo have
reduced noise and interference when
used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the
Telecommunications Industry Association.
Used under license.
®
label indicating it meets
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3-month warranty!
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Parts checklist
Your telephone package contains the following
items. Save your sales receipt and original
packaging in case it is necessary to ship your
telephone for warranty service.
Telephone base
Pendant
belt clip
Telephone
line cord
Quick start guide
Wall mount
bracket
Pendant charger
and charger adapter
Cordless handset
Battery compartment
cover
Telephone base
power adapter
Abridged user’s manual
Quick start guide Abridged user’s manual
Pendant with
lanyard
Battery
Table of contents
Getting started ..........1
Telephone base installation
Handset battery installation ...2
Handset battery charging
Pendant charger installation
Pendant attachment ........... 5
Battery backup.................... 7
Handset battery charging ... 8
Pendant battery charging ... 9
Tabletop to wall mount
installation ..................... 10
Are you a new cable or
VoIP subscriber? ........... 12
Did you subscribe to
voicemail service from
your telephone service
provider? ....................... 13
Expand your telephone
system ........................... 14
Add and register a handset
Add and register a pendant
Deregister devices ............ 17
Telephone base layout ..... 18
Pendant layout.................. 20
Handset layout.................. 22
...1
.......3
...4
...14
...16
Telephone settings ...26
Using the menu ................ 26
Speed dial for pendant ..... 26
Store a speed dial entry.... 27
Edit a speed dial entry ...... 27
Delete a speed dial entry ... 28
Ringer volume .................. 29
Ringer tone ....................... 29
Set date and time ............. 30
Voice Announce
caller ID ......................... 31
LCD language................... 32
Talking digit ...................... 32
Voicemail number ............. 33
Clear voicemail
indicators ....................... 33
Rename handset .............. 34
Key tone ........................... 34
Use caller ID to
automatically set date
and time ......................... 35
Home area code ............... 35
Dial mode ......................... 36
Quiet mode ....................... 37
Happy message................ 38
Voice command ................ 38
Telephone operation
Make, answer and end
a call .............................. 39
Speakerphone .................. 40
Equalizer........................... 40
...39
Table of contents
Audio Assist ................... 41
Volume control.................. 42
Mute.................................. 42
Call waiting ....................... 43
Temporary ringer
silencing ........................ 43
Redial ............................... 44
Temporary tone dialing ..... 44
Check voicemail ............... 44
Chain dialing ..................... 45
Transfer a call ................... 46
Find handset/pendant ....... 47
Multiple handset
use .........................48
Join a call in progress ....... 48
Intercom............................ 49
Phonebook ..............50
Add a phonebook entry .... 50
Review phonebook
entries ............................ 50
Alphabetical search .......... 51
Dial a phonebook entry..... 51
Edit a phonebook entry..... 51
Delete a phonebook entry 51
Caller ID ...................52
Missed call indicator ......... 52
Review the caller ID log .... 53
View dialing options .......... 53
Save a caller ID log entry
to the phonebook ........... 54
Reminder .................55
About the reminder ........... 55
Add a reminder ................. 55
Review reminders ............. 56
Add and review reminders
remotely ......................... 56
Answering system
settings .................57
Answering system ............ 57
Announcement ................. 58
Record your own
announcement ............... 58
Answer on/off.................... 59
Call screening ................... 60
Number of rings ................ 60
Remote access code ........ 61
Message alert tone ........... 62
Message recording time ... 62
Answering system
operation ...............63
Answering system and
voicemail ....................... 63
Using the answering
system and voicemail
together ......................... 64
Message capacity ............. 65
Table of contents
Call screening ................... 65
Call intercept..................... 66
Temporarily turn off the
message alert tone ........ 66
Message playback ............ 67
Delete all old messages ... 69
Record, play and delete
memos ........................... 70
Remote access ................. 71
Voice command ......73
About voice command ...... 73
Use voice command ......... 73
Appendix ................. 77
Handset battery ................ 77
Pendant battery ................ 79
Troubleshooting ................ 80
Important safety
instructions .................... 95
Precautions for users
of implanted cardiac
pacemakers ................... 98
Operating range................ 99
ECO mode ........................ 99
Energy-saving charging
mode ........................... 100
Maintenance ................... 101
About cordless
telephones ................... 102
The RBRC seal ............. 103
Limited warranty ............. 105
FCC, ACTA and IC
regulations ................... 109
Technical specifications ... 114
Index ...................... 115
Getting started
Telephone base installation
Electrical outlet
not controlled by
a wall switch
Telephone base
power adapter
Power
cord jack
Telephone
wall jack
Plug the DSL filter
into the telephone
wall jack.
Telephone
line cord
Telephone
line jack
CAUTION:
If you subscribe to telephone service from a cable
company or a VoIP service provider, contact your cable/
VoIP service provider for more information.
1
Getting started
Handset battery installation
Plug the battery
1. Place the battery with
connector securely
into the socket.
Slide the battery compartment cover towards the
3.
center of the handset until it clicks into place.
2.
the label THIS SIDE
UP facing up and the
wires inside the battery
compartment.
2
Handset battery charging
Place the handset in the telephone base to charge.
Stays red when
put in charger.
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial
tone, the installation is successful.
If you do not hear a dial tone:
Make sure the installation procedures described
•
above are properly done.
It may be a wiring problem. If you have changed
•
your telephone service to digital service from a cable
company or a VoIP service provider, the telephone
line may need to be rewired to allow all existing
telephone jacks to work. Contact your cable/VoIP
service provider for more information.
3
Getting started
Pendant charger installation
Install the pendant
1.
charger as shown
below.
Electrical outlet
not controlled
by a wall switch
Pendant charger
power adapter
Place the pendant in the pendant charger
3.
to charge.
Turns red when charging.
Turns green when fully charged.
Switch on the
2.
pendant.
4
Pendant attachment
Pendant lanyard:
The pendant lanyard is already attached to the
pendant. You can adjust the length of the lanyard
for comfortable wearing, or remove the necklace
when necessary.
Press down
the tabs on
both sides of
Press down on the
push button slider
to adjust the length
of the lanyard for
comfortable wearing.
Necklace
the lanyard clip
to remove the
necklace of the
lanyard.
5
Getting started
Pendant attachment
Pendant belt clip:
Remove the necklace of the pendant lanyard or the
whole pendant lanyard before you use the pendant
belt clip.
Push the pendant into the belt clip until it clicks
into place.
6
Battery backup
When there is a power failure, all
handsets display Put HS on base
to power base. Put a charged
Put HS on base
to power base
handset in the telephone base to
back up the telephone base power
for some basic phone operations
for a short period of time. During
Powering base...
Don’t pick up
this period, you cannot use the
answering system. If you have a
pendant, you cannot use its voice
command feature.
When a handset is put in the telephone base, it
displays Powering base... Don’t pick up. At this
time, use other handsets for some basic phone
operations. You may use the handset which is put
in the telephone base for making or answering calls
via the handset speakerphone, but do not pick up
the handset while using it.
When the cordless handset you put in the base
does not have enough charge to back up the
telephone base power, the handset displays
Not enough batt to base power.
7
Getting started
Handset battery charging
Once you have installed the battery, the handset
indicates the battery status. If necessary, place
the handset in the telephone base to charge.
The battery is fully charged after 11 hours of
continuous charging.
Battery indicators Battery status Action
The screen is blank,
or displays Place
in charger and
flashes.
The screen displays
Low battery and
flashes.
The screen
displays
HANDSET.
The battery has
no or very little
charge. The
handset cannot
be used.
The battery has
enough charge
to be used for a
short time.
The battery is
charged.
Charge without
interruption
(about
30 minutes).
Charge without
interruption
(about
30 minutes).
To keep the
battery charged,
place it in the
telephone base
or handset
charger when
not in use.
8
Pendant battery charging
The pendant status light indicates the battery status. If
necessary, place the pendant in the pendant charger
to charge. The battery is fully charged after 3 hours of
continuous charging.
Battery indicators Battery status Action
The pendant status
light flashes red. You
hear “Low battery”
when there is only
30 minutes talk time
left. You hear an alert
tone every minute.
The pendant status
light is solid red.
If the pendant battery is completely depleted, it
may take a while before the pendant status light
flashes red when you put the pendant in the
pendant charger to charge.
The battery
has very little
charge.
The battery has
enough charge
to be used for a
short time.
Charge without
interruption.
Charge without
interruption.
9
Getting started
B
B
B
B
Tabletop to wall mount installation
Remove the telephone line
1.
cord from the telephone
wall jack, and the telephone
base power adapter from the
electrical outlet (if necessary).
Remove both cords from the
slots (if necessary).
Align the upper slots at the
2.
back of the telephone base
against the upper tabs
above the tabs B of the
wall mount bracket. Make
sure the lower slots of the
telephone base are also
aligned above the lower tabs
of the wall mount bracket.
Slide the telephone base
3.
down until it clicks securely
in place.
10
Tabletop to wall mount installation
Route the telephone line
4.
cord through the hole on
the wall mount bracket
and plug it into the
telephone wall jack. Route
the power cord out of the
telephone base and plug
it into an electrical outlet not
controlled by a wall switch.
Align the holes on the wall
5.
mount bracket with the
standard wall plate and
slide it down until it locks
securely in place. Bundle
the telephone line cord and
power adapter cord neatly
with twist ties.
11
Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks
in your home may no longer work. Your cable/
VoIP service provider uses a different connection,
separate from your old traditional telephone service,
to connect the modem/router/terminal adapter
installed in your home.
To allow all existing telephone jacks to work, contact
your telephone service provider for solutions, such
as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks
will continue to work as normal.
Conventional
OLD
Main
landline
telephone line jack
NEW
Cable or
Internet
Modem/Router/
Terminal adapter
12
Did you subscribe to voicemail service from your telephone service provider?
Your telephone has a built-in answering system
and supports voicemail feature offered by your
telephone service provider (subscription is required,
and fees may apply). Refer to Answering system
and voicemail on page 63 for more information.
To use the built-in answering system:
Refer to this Abridged user’s manual on how
to record your outgoing announcement, retrieve
messages and other related operations. You may
also view the online Complete user’s manual at
www.vtechphones.com for complete instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically
dial an access number provided by your telephone
service provider, and then enter a security code.
Contact your telephone service provider for
instructions on how to configure the voicemail
settings and listen to messages.
13
Getting started
Expand your telephone system
The handsets/pendant in the product package are
already registered. The telephone base can support
up to 12 handsets/pendants. Each device must be
registered to the telephone base before use.
You can add new handsets (SN6107, purchased
separately) and new pendants (SN6166/SN6167,
purchased separately) to your telephone base.
Additional handsets are assigned numbers in the
sequential order.
Add and register a handset
When first purchased, each expansion handset
shows To register HS, see manual. The new
handset should be charged without interruption
for at least 30 minutes before registering it to the
telephone base.
Make sure the handset is out of the telephone base
or the handset charger. Make sure the handset
shows To register HS, see manual before you
begin registration.
14
Add and register a handset
To register a handset:
Put the handset in the telephone base. The base
•
IN USE light turns solid red. The handset shows
Registering... Please wait. Then HANDSET X
Registered appears on the cordless handset.
The handset beeps and is now registered with
the telephone base. It takes up to 60 seconds to
complete registration.
If registration fails, the handset displays
Registration failed and you hear an error tone.
Retry the step above.
15
Getting started
Add and register a pendant
When first purchased, charge the pendant in the
pendant charger. You hear three beeps every
10 seconds when the pendant is not registered.
The new pendant should be charged without
interruption for at least 30 minutes before
registering it to the telephone base.
Make sure the pendant is out of the pendant
charger and turned on.
To register a pendant:
Press and hold /FIND HANDSET
1.
at the side of the telephone
base until the IN USE light turns
solid red.
Put the pendant in the pendant
2.
charger. The pendant
status light flashes red
and green to indicate the
registration is in progress.
The pendant beeps. Then
it is registered with the
telephone base. It takes up
to 60 seconds to complete
registration.
If registration fails, you hear an error tone. Start
again from Step 1 above.
16
Deregister devices
If you want to replace a device, or reassign the
designated handset number of a registered
handset, you must deregister all devices that are
registered to the telephone base. Then register
each device individually.
To make deregistration easier, read all of the
instructions on this page before you begin.
Make sure no handset is put in the telephone
base before deregistration.
To deregister all devices:
Press and hold /FIND HANDSET at the side
1.
of the telephone base for about 10 seconds
until the telephone base IN USE light turns
solid red and then flashes red, then release
/FIND HANDSET.
Immediately press /FIND HANDSET.
2.
All handsets show To register HS, see
3.
manual. The deregistration process takes
about 10 seconds to complete.
To register the handset(s) or pendant(s) to the
telephone base again, follow the registration
instructions on pages 15 and 16.
You cannot deregister all devices if any
system device is in use.
17
Getting started
Telephone base layout
/ANS ON/OFF
Turn the built-in answering
•
system on or off.
On when the answering system
•
is turned on.
Incoming call light
Flashes when there is an
•
incoming call.
Audio Assist
Enhance the clarity and
•
loudness of the caller’s voice
during message playback.
/FIND HANDSET
Page all handsets and
•
pendants when idle.
/VOL and /VOL
Adjust the listening volume
•
during message playback.
Adjust the base ringer volume
•
while idle.
Message window
Show the number of messages,
•
and other information of the
answering system or telephone
base.
18
Telephone base layout
/REPEAT
Press once to repeat the playing
•
message.
Press twice to play the previous
•
message.
X/DELETE
Delete the playing message.
•
/SKIP
Skip to the next message during
•
message playback.
/PLAY/STOP
Start or stop message playback.
•
IN USE light
On when the phone is in use
•
or the answering system is
answering an incoming call.
On when a device is being
•
registered.
Flashes when devices are being
•
deregistered.
Flashes when another
•
telephone on the same line
is in use.
SLOW
Slow down the message
•
playback.
19
Getting started
Pendant layout
•
Pendant status light
•
•
•
•
•
•
Pendant light (ring around )
•
•
•
Answer or end a call.
Stays solid red when the pendant
is charging in the pendant charger.
Flashes red when the pendant has
low battery.
Stays solid green when the
pendant is fully charged and placed
in the pendant charger.
Flashes red and green when the
base is paging the pendant.
Flashes quickly in red and green
during pendant registration.
Flashes orange three times when
the pendant is just switched on and
not registered.
On steady when the pendant is
in use.
Flashes quickly when there is an
incoming call.
Flashes twice every three seconds
when any other telephone system
device is in use.
20
Pendant layout
1
Call speed dial 1.
•
VOL- and VOL
Adjust the listening volume during a
•
call or message playback.
Adjust the pendant ringer volume
•
while in idle mode.
+
2
Call speed dial 2.
•
ON and OFF switch
Switch to turn the pendant on
•
or off.
VOICE
Press to use the voice command
•
feature.
21
Getting started
Handset layout
CHARGE light
•
Incoming call light
•
REDIAL/PAUSE
•
•
MENU/SELECT
•
•
On when the handset is charging.
Flashes when there is an incoming
call, or the base is paging the
handset.
Press repeatedly to view the last
10 numbers dialed.
Press and hold to insert a dialing
pause while dialing or entering
numbers.
Show the menu.
Select an item or save an entry or
setting while in a menu.
CID/
Review the caller ID log when idle.
•
Scroll down while in menus or lists.
•
Move the cursor to the left while
•
entering names or numbers.
AUDIO ASSIST
Enhance the clarity and loudness
•
of the caller’s voice during a call.
22
Handset layout
/FLASH
Make or answer a call.
•
•
Answer an incoming call when
you receive a call waiting alert
during a call.
VOL- and VOL+
•
Adjust the listening volume during
a call or message playback.
•
Adjust the handset ringer volume
while idle.
/
•
Review the phonebook when idle.
Scroll up while in menus or lists.
•
•
Move the cursor to the right while
entering names or numbers.
1
•
Press repeatedly to add or remove
1 in front of the telephone number
before dialing or saving it in the
phonebook while reviewing a
caller ID log entry.
Press and hold to set or dial your
•
voicemail number.
23
Getting started
Handset layout
•
•
•
•
•
Dialing keys
•
•
/CANCEL
Hang up during a call.
Cancel an operation, or back up to
the previous menu while in a menu.
Press and hold to return to idle
mode while in a menu.
Silence the handset ringer
temporarily while the phone is ringing.
Press and hold to erase the missed
call indicator when idle.
Enter numbers or characters.
Answer an incoming call.
QUIET
•
•
•
#
Press repeatedly to display other
dialing options when reviewing a
caller ID log entry.
Press and hold to set and turn on
the quiet mode, or turn it off.
Silence the handset ringer
temporarily while the phone is
ringing.
24
Handset layout
Switch to tone dialing during a call
•
if you have pulse service.
Switch between upper case
•
and lower case while entering
characters.
MUTE/DELETE
Mute the microphone during a call.
•
Silence the handset ringer
•
temporarily while the phone is
ringing.
Delete an individual entry while
•
reviewing the redial list, phonebook,
caller ID or reminder.
Delete a character or digit while
•
entering names or numbers.
Delete the playing message or
•
announcement.
Make or answer a call.
•
Switch between the handset
•
speakerphone and the handset
earpiece during a call.
25
Telephone settings
Using the menu
You can use the menu of a
cordless handset to change
the telephone settings.
Press MENU when idle.
1.
Press or until the
2.
screen displays the
desired feature menu.
Press SELECT to enter that menu.
3.
To return to the previous menu, press CANCEL.
•
To return to idle mode, press and hold CANCEL.
•
Speed dial for pendant
There are two speed dial keys, 1 and 2, on
the pendant.
Use a handset to store two contacts that you may
need to call them more often or right away.
The handset displays To set pendant, see manual
when it is initially powered up. Press CANCEL
and follow the steps on page 27 to set speed dial
entries.
26
Telephone settings
Store a speed dial entry
Press MENU when idle.when idle..
1.
Scroll to Pendant,
2.
then press SELECT.
Scroll to Memory 1 or
3.
Memory 2, then press SELECT.
Enter a number, then
4.
press SELECT.
Enter a name, then
5.
press SELECT.
Edit a speed dial entry
Press MENU when idle.when idle..
1.
Scroll to Pendant, then press
2.
SELECT.
Scroll to Memory 1 or Memory 2, then
3.
press SELECT.
Edit the number, then press SELECT.
4.
Set date/time
>Pendant
MEMORY 1 NUMBER
_
MEMORY 1 NAME
_
Edit the name, then press SELECT.
5.
27
Telephone settings
Delete a speed dial entry
Press MENU when idle.when idle..
1.
Scroll to Pendant, then press SELECT.
2.
Scroll to Memory 1 or Memory 2, then
3.
press SELECT.
Press SELECT to confirm.
4.
28
Ringer volume
Telephone base ringer volume:
Press /VOL or /VOL when idle.
•
Handset ringer volume:
Press VOL+ or VOL- when idle.
•
Pendant ringer volume:
Press VOL+ or VOL- when idle.
•
Ringer tone
Handset ringer tone:
Press MENU when idle.
1.
Scroll to Ringers, then press SELECT.
2.
Scroll to Ringer tone, then press SELECT.
3.
Scroll to sample each ringer tone, then
4.
press SELECT.
Pendant ringer tone:
Press MENU when idle.
1.
Scroll to Pendant, then press SELECT.
2.
Scroll to Pendant ringer, then press SELECT.
3.
Scroll to sample each ringer tone, then
4.
press SELECT.
29
Telephone settings
Set date and time
The answering system announces the date and time
of each message prior to playing it. Before using the
answering system or reminder, set the date and time
as follows. If you subscribe to caller ID service, the
day, month and time are set automatically with each
incoming call. Make sure the settings are correct so
that the reminder feature and the answering system
work properly.
Press MENU when idle.
1.
Scroll to Set date/time, then press SELECT.
2.
Enter the month, date and year, then
3.
press SELECT.
Enter the hour and minute, then scroll to select
4.
AM or PM.
Press SELECT.
5.
30
Voice Announce caller ID
The voice announce caller ID feature lets you know
who’s calling without having to look at the display.
Press MENU when idle.
1.
Scroll to Annc Caller ID, then press SELECT.
2.
Scroll to the desired option, then press SELECT.
3.
Set all On/Off - Change the setting for
•
all devices.
Local handset - Change the setting for that
•
handset only.
Base - Change the setting for the telephone
•
base only.
Pendant - Change the setting for the
•
pendant only.
Scroll to On or Off, then press SELECT.
4.
Voice Announce is a registered trademark of ClassCo Inc.
31
Telephone settings
LCD language
You can select a language (English, French or
Spanish) to be used in all screen displays.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Press SELECT to select LCD language.
3.
Scroll to select English, Français or Español,
4.
then press SELECT twice.
Talking digit
You can select the volume or turn off the audible
spoken tone when you press the dialing key while
predialing.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Talking Digit, then press SELECT.
3.
Scroll to sample each volume level, then
4.
press SELECT.
32
Voicemail number
Save your voicemail number to 1 for quick
access. The voicemail number is shared by all
handsets. Press and hold 1 to retrieve voicemail
from your service provider.
Press and hold 1 when idle.
1.
Enter the voicemail access number provided by
2.
your telephone service provider (up to 30 digits)
when prompted.
Press SELECT.
3.
Clear voicemail indicators
Use this feature when the telephone indicates that
there is new voicemail but there are none. This
feature only turns off the indicators, New voicemail
and . It does not delete your voicemail messages.
As long as you have new voicemail messages, your
telephone service provider continues to send the
signal to turn on the indicators.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Clr voicemail, then press SELECT.
3.
Press SELECT.
4.
33
Telephone settings
Rename handset
You can create a name for each system handset.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Rename handset, then press SELECT.
3.
Enter the desired name, then press SELECT.
4.
Key tone
The handset is set to beep with each key press.
You can set the key tone volume or turn the key
tone off for each handset.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Key tone, then press SELECT.
3.
Scroll to sample each volume level, then
4.
press SELECT.
34
Use caller ID to automatically set date and time
If you subscribe to caller ID service, the day,
month and time are set automatically with each
incoming call. Follow the steps below to turn the
CID time sync feature on or off. The default setting
is On.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to CID time sync, then press SELECT.
3.
Scroll to On or Off, then press SELECT.
4.
Home area code
If you dial your local calls using only seven digits
(area code not required), you can program your
home area code so that when you receive a call
within your local area, the telephone number is
automatically stored without the area code in the
caller ID log.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Home area code, then press SELECT.
3.
Enter a three-digit home area code, then
4.
press SELECT.
35
Telephone settings
Dial mode
The dial mode is preset to touch-tone dialing. If
you have pulse (rotary) service, you must change
the dial mode to pulse dialing before using the
telephone to make a call.
Press MENU when idle.
1.
Scroll to Settings, then press SELECT.
2.
Scroll to Dial mode, then press SELECT.
3.
Scroll to select Touch-tone or Pulse, then
4.
press SELECT.
36
Quiet mode
You can turn on the quiet mode for a period of time
(1-12 hours). During this period, all tones (except
paging tone) and call screening are muted.
When you turn on the quiet mode, the answering
system turns on automatically. When the quiet
mode duration expires, the answering system
remains on.
To set and turn the quiet mode on:
Press and hold QUIET# on the cordless handset
1.
when idle. The handset shows Quiet: _ _ hours
(1-12 hours).
Enter the desired duration (1-12), then
2.
press SELECT.
To turn the quiet mode off:
While the quiet mode is on, press and hold QUIET#.
•
37
Telephone settings
Happy message
Happy messages are pendant greeting messages.
For example, the pendant will say “Good morning”
when you pick it out of the pendant charger in the
morning. The default setting is On.
Press MENU when idle.
1.
Scroll to Pendant, then press SELECT.
2.
Scroll to Happy message, then press SELECT.
3.
Scroll to On or Off, then press SELECT.
4.
Voice command
You can turn the pendant voice command feature
on or off (see pages 73-76).
Press MENU when idle.
1.
Scroll to Pendant, then press SELECT.
2.
Scroll to Voice command, then press SELECT.
3.
Scroll to On or Off, then press SELECT.
4.
38
Telephone operation
Make, answer and end a call
To make a call on a handset:
Press or .
1.
When you hear a dial tone, dial the number.
2.
To answer a call on a handset:
Press , or any dialing key.
•
To end a call on a handset:
Press OFF or place the handset in the
•
handset charger.
To make a call on a pendant:
Press 1 or 2 to dial the corresponding
•
speed dial number.
-OR-
Use the voice command feature to dial (see
•
page 73).
To answer a call on a pendant:
Press .
•
To end a call on a pendant:
Press or place the pendant in the
•
pendant charger.
39
Telephone operation
Speakerphone
When the handset is on a call, press to switch
•
between the handset speakerphone and the
handset earpiece.
Equalizer
The equalizer enables you to change the quality
of the audio for both handset earpiece and
speakerphone to best suit your hearing. The default
setting is Natural.
Press MENU during a call.
1.
Press SELECT to choose Equalizer.
2.
Scroll to Natural, Treble 1, Treble 2 or Bass,
3.
then press SELECT.
40
Audio Assist
Use the audio assist feature to enhance the clarity
and loudness of the voice on the cordless handset
earpiece or the telephone base speakerphone.
To turn on Audio Assist on the handset:
While you are on a call using the handset
•
earpiece, press AUDIO ASSIST on the handset.
Press AUDIO ASSIST again to turn off.
•
To turn on Audio Assist on the
telephone base:
During message playback, press Audio Assist
•
on the telephone base.
Press Audio Assist again to turn off.
•
Audio Assist is a registered trademark of Advanced American
Telephones.
41
Telephone operation
Volume control
To adjust the listening volume on a handset:
During a call, press VOL- or VOL+.
•
To adjust the listening volume on a pendant:
During a call, press VOL- or VOL+.
•
Mute
The mute function allows you to hear the other party
but the other party cannot hear you.
During a call, press MUTE.
•
Press MUTE again to resume the conversation.
•
42
Call waiting
If you subscribe to call waiting service from your
telephone service provider, you hear an alert
tone when there is an incoming call while you are
already on another call.
Press FLASH to put your current call on hold
•
and take the new call.
Press FLASH to switch back and forth
•
between calls.
Temporary ringer silencing
When the telephone is ringing, you can temporarily
silence the ringer of the telephone base, handset
or pendant without disconnecting the call. The next
call rings normally at the preset volume.
To silence the ringer temporary on a handset:
Press MUTE, CANCEL or QUIET.
•
To silence the ringer temporary at the
telephone base:
Press /VOL.
•
To silence the ringer temporary on a pendant:
Press VOL-.
•
43
Telephone operation
Redial
The last 10 telephone numbers dialed (up to 30dialed (up to 30 (up to 30
digits) are stored in the system memory.
Press REDIAL when idle.
1.
Press , or REDIAL repeatedly to browse.
2.
When the desired entry displays, press or
3.
to dial.
Temporary tone dialing
If you have pulse (rotary) service only, you can
switch from pulse to touch-tone dialing temporarily
during a call. This is useful if you need to send
touch-tone signals to access your telephone
banking or long distance services.
During a call, press .
1.
Enter the number you wish to dial. The telephone
2.
sends touch-tone signals. It automatically returns
to pulse dialing mode after you end the call.
Check voicemail
Press and hold 1 on the cordless handset to dial
•
your voicemail number.
44
Telephone operation
Chain dialing
Use this feature on the cordless handsets to initiate
a dialing sequence from numbers stored in the
phonebook, caller ID log or redial list while you are
on a call.
To access a number from the phonebook
while on a call:
Press MENU.
1.
Scroll to Phonebook, then press SELECT.
2.
Scroll to the desired entry, then press SELECT.
3.
To access a number from the caller ID log
while on a call:
Press MENU.
1.
Scroll to Caller ID log, then press SELECT.
2.
Scroll to the desired entry, then press SELECT.
3.
To access a number from the redial list
while on a call:
Press REDIAL to enter the redial list.
1.
Press , or REDIAL repeatedly to browse to
2.
the desired entry.
Press SELECT.
3.
45
Telephone operation
Transfer a call
While on an outside call, you can transfer the call
from a cordless handset to another system device.
To transfer a call from a handset:
During a call, press MENU. Scroll to Transfer,
1.
then press SELECT.
If you have three or more handsets/
•
pendants, scroll to the desired device and
then press SELECT.
The outside call is put on hold and the handset
shows Transferring call.../Transferring call
to all... The destination device rings.
To answer the call on the destination handset,
2.
press , or any dialing key.
-OR-
To answer the call on the pendant, press .
46
Find handset/pendant
This feature helps you find misplaced handset
and pendant.
To start the paging tone:
Press /FIND HANDSET on the
•
right side of the telephone base.
The idle handset and pendant
ring and the handset displays
Paging **.
**
To stop the paging tone:
Press , or any dialing key on the handset,
•
or return the handset to the telephone base.
-OR-
Press on the pendant.
•
-OR-
Press /FIND HANDSET on the telephone base.
•
Press MUTE to mute the ringer of other
handsets or press VOL- to mute the ringer of
the pendant until you find the missing handset
or pendant.
47
Multiple handset use
Join a call in progress
Another handset or pendant can join an outside
call. You can share an outside call with up to four
handsets/pendants at the same time.
To join a call on a handset:
Press
•
Press OFF or place the handset in the telephone
•
base or handset charger to exit the call.
To join a call on a pendant:
Press to join the call.
•
Press or place the pendant in the pendant
•
charger to exit the call.
or
to join the call.
48
Multiple handset use
Intercom
Use the intercom feature for conversations between
two system devices.
To initiate an intercom call with a handset:
Press MENU, then scroll to Intercom, then
1.
press SELECT. Scroll to the desired device and
press SELECT. Your handsetYour handset shows Calling
other handset/Calling HANDSET X/Calling all
pendants/Calling all devices.
The destination device rings. The destination
handset shows HANDSET X is calling.
To answer the intercom call on the destination
2.
handset, press , or any dialing key.
-OR-
To answer the intercom call on a pendant, press .
To end the intercom call on either handset, one
3.
party presses OFF, or places the handset back
in the telephone base or handset charger.
-OR-
To end the intercom call on the pendant,
press or place the pendant back in the
pendant charger.
49
Phonebook
The phonebook stores up to 50 entries, which are
shared by all handsets.
Add a phonebook entry
Press MENU when idle.
1.
Scroll to Phonebook, then press SELECT.
2.
Scroll to Add contact, then press SELECT.
3.
Enter a number.
4.
-OR-
Copy a number from the redial list by pressing
REDIAL then or , or pressing REDIAL
repeatedly to find the desired number. Press
SELECT to copy the number.
Press SELECT.
5.
Enter a name, then press SELECT.
6.
Review phonebook entries
Phonebook entries appear alphabetically.
Press when idle to show the first entry in the
1.
phonebook.
Press or to browse through the entries.
2.
50
Phonebook
Alphabetical search
Press when idle to show the first entry in
1.
the phonebook.
Use the dialing keys to enter the letter associated
2.
with the name. For example, if you have the
entries named Jennifer, Jessie, Kevin and Linda
in your phonebook, press 5 (JKL) once to see
Jennifer (when Jennifer displays, press to see
Jessie), twice to see Kevin, or three times to see
Linda. If necessary, press or to browse.
Dial a phonebook entry
Search for the desired entry in the phonebook
1.
(see Review phonebook entries on page 50 or
Alphabetical search above).
Press or to dial.
2.
Edit a phonebook entry
Search for the desired entry in the phonebook
1.
(see Review phonebook entries on page 50 or
Alphabetical search above). Press SELECT.
Edit the number, then press SELECT.
2.
Edit the name, then press SELECT.
3.
Delete a phonebook entry
To delete the displayed phonebook entry, press
•
DELETE. Then press SELECT. You cannot
retrieve a deleted entry.
51
Caller ID
The caller ID log stores up to 50 entries, which are
shared by all system handsets.
Missed call indicator
When there are calls that have not been reviewed
in the caller ID log, the handsets display
XX Missed calls. When you have reviewed all the
missed calls, the missed call indicator goes away.
Each time you review a caller ID log entry marked
NEW on the cordless handset, the number of
missed calls decreases by one.
If you do not want to review the missed calls one
by one, press and hold CANCEL when the handset
is not in use to clear the missed call indicator. All
the entries are then considered old and kept in the
caller ID log.
52
Caller ID
Review the caller ID log
Review the caller ID log to find out who called, to
return the call, or to copy the caller’s name and
number into your phonebook.
To review the caller ID log with a handset:
Press CID when idle.
1.
Press or to browse.
2.
To review the caller ID log with a pendant:
Use the voice command feature (see page 76).
•
View dialing options
While reviewing the caller ID log, press QUIET#
repeatedly to display different dialing options for
local and long distance numbers before dialing or
saving the telephone number in the phonebook.
Press 1 repeatedly if you need to add or remove
1 in front of the telephone number before dialing or
saving it in the phonebook.
When the number is displayed in the correct format
for dialing, press or on a handset to dial.
53
Caller ID
Save a caller ID log entry to the phonebook
Search for the desired caller ID log entry (see
1.
Review the caller ID log on page 53).
Press SELECT to choose an entry.
2.
Edit the number, then press SELECT.
3.
Edit the name, then press SELECT.
4.
54
Reminder
About the reminder
The reminder feature helps remind you of important
events. You can set the reminder to remind you only
once, or in daily, weekly or monthly bases. Once you
set the reminder, the system will alarm you at the
alarm time and every 15 minutes after the alarm time
for three more times.
Add a reminder
Each reminder can be up to four minutes in length.
The total storage capacity for the announcement,
messages, memos and reminders is approximately
14 minutes.
Press MENU when idle.
1.
Scroll to Reminder, then press SELECT.
2.
Scroll to Set reminder, then press SELECT.
3.
Enter the month, date and year, then press SELECT.
4.
Enter the hour and minute, then scroll to select
5.
AM or PM, then press SELECT.
The system announces, “Record after the tone.
6.
Press 5 when you are done.” After the tone,
speak towards the microphone.
Press 5 when done.
7.
Scroll to the desired frequency, then press SELECT.
8.
55
Reminder
Review reminders
When playback begins, the total number of
reminders is announced. Before each reminder,
you hear the day and time of the reminder. After the
last reminder, the screen displays End of reminder
and you hear, “End of reminder.”
To play reminders with a handset:
Press MENU when idle.
1.
Scroll to Reminder, then press SELECT.
2.
Press SELECT to select Review. The reminders
3.
play automatically.
To play reminders with a pendant:
Use the voice command feature (see page 74).
•
Add and review reminders remotely
You can also add or review reminders remotely from
any touch-tone telephone. See Remote access on
page 71 for more information.
56
Answering system settings
Answering system
Use the answering system menu of a cordless
handset to turn on or off the answering system
or message alert tone, set up the announcement
message, activate the call screening, or change the
number of rings, remote access code and message
recording time.
You can also turn on or off the answering system
on the telephone base.
57
Answering system settings
Announcement
The telephone is preset with a greeting that
answers calls with, “Hello. Please leave a
message after the tone.” You can use this preset
announcement, or replace it with your own.
Record your own announcement
You can record an announcement up to 90 seconds,
but any announcement shorter than two seconds will
not be recorded.
To record an announcement with a handset:
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Press SELECT again to select Announcement.
3.
Press SELECT again to select Record annc.
4.
The system announces, “Record after the tone.
Press 5 when you are done.” After the tone,
speak towards the microphone.
Press 5 when done.
5.
58
Answer on/off
The answering system must be turned on to answer
and record messages.
When the answering system is turned on, the
/ANS ON/OFF light on the telephone base turns
on and ANS ON displays on the cordless handset.
To turn the answering system on or off with
a handset:
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Answer ON/OFF, then press SELECT.
3.
Scroll to On or Off, then press SELECT.
4.
To turn the answering system on or off at
the telephone base:
Press /ANS ON/OFF.
•
59
Answering system settings
Call screening
Use this feature to choose whether incoming
messages can be heard over the cordless
handset and the telephone base while they are
being recorded.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Ans sys setup, then press SELECT.
3.
Press SELECT again to select Call screening.
4.
Scroll to On or Off, then press SELECT.
5.
Number of rings
You can choose two, three, four, five or six rings,
or toll saver. With toll saver selected, the answering
system answers after two rings if you have new
messages, or after four rings when there are no
new messages. This enables you to check for new
messages and avoid paying long distance charges
when calling from out of your local area.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Ans sys setup, then press SELECT.
3.
Scroll to # of rings, then press SELECT.
4.
Scroll to select 6, 5, 4, 3, 2 or Toll saver, then
5.
press SELECT.
60
Remote access code
A two-digit security code is required to access the
answering system remotely from any touch-tone
telephone. The preset code is 19. You can set the
code from 00 to 99.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Ans sys setup, then press SELECT.
3.
Scroll to Remote code, then press SELECT.
4.
Enter a two-digit number, then press SELECT.
5.
61
Answering system settings
Message alert tone
When the message alert tone is set to On, and
there is at least one new message, the telephone
base beeps every 10 seconds. The message alert
tone is preset to Off.
There is no audible alert at the handset.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Ans sys setup, then press SELECT.
3.
Scroll to Msg alert tone, then press SELECT.
4.
Scroll to On or Off, then press SELECT.
5.
Message recording time
You can set the recording time allowed for incoming
messages. The message length is three minutes
by default.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Ans sys setup, then press SELECT.
3.
Scroll to Recording time, then press SELECT.
4.
Scroll to 3 minutes, 2 minutes or 1 minute,
5.
then press SELECT.
62
Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two
different types of voice messages: those left on
its built-in digital answering system and those left
with your telephone service provider’s voicemail
(fees may apply). Your telephone’s built-in digital
answering system messages and voicemail
messages are separate. Each alerts you to new
messages differently.
If XX New messages and display on the
•
cordless handsets, there are new messages
in the built-in answering system. To listen to
the messages recorded on your digital
answering system, press /PLAY/STOP on
the telephone base.
If and New voicemail display on the cordless
•
handset, your telephone service provider is
indicating that it has new voicemail for you.
To listen to your voicemail, press and hold 1
on your handset. See Voicemail number on
page 33 to set your voicemail number.
Some telephone service providers bundle or
combine multiple services like voicemail and call
waiting, so you may not be aware that you have
voicemail. To check what services you have and
how to access them, contact your telephone
service provider.
63
Answering system operation
To use your voicemail service rather than your
answering system, turn off your answering system.
To use your answering system rather than your
voicemail service, contact your telephone service
provider to deactivate your voicemail service.
Using the answering system and voicemail together
You can also use your telephone answering system
and voicemail together by setting your built-in
answering system to answer before voicemail
answers as described below. To learn how to
program your voicemail settings, contact your
telephone service provider. Then, if you are on a
call, or if the answering system is busy recording a
message and you receive another call, the second
caller can leave a voicemail message.
Set your answering system to answer calls at
least two rings earlier than your voicemail is set to
answer. For example, if your voicemail answers after
six rings, set your answering system to answer after
four rings. Some voicemail providers may program
the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring
when determining the appropriate setting.
64
Message capacity
The answering system can record and store up to
99 messages. Each message can be up to three
minutes in length. The total storage capacity for the
announcement, messages, memos and reminders
is approximately 14 minutes. The actual recording
time depends on individual message characteristics.
Messages remain available for replay until you
delete them.
Call screening
To screen a call at the telephone base:
If the answering system and call screening are
on, the announcement and the incoming message
broadcast at the telephone base while the call is
answered by the answering system.
Options while a message is being recorded:
Press q/VOL or p/VOL to adjust the
•
listening volume.
•
Press /STOP to temporarily turn off
the feature.
65
Answering system operation
To screen a call at a handset:
If the answering system and call screening are
on, press SELECT. The announcement and the
incoming message broadcast at the handset while
the call is answered by the answering system.
Options while a message is being recorded:
Press VOL
•
volume.
Press OFF to temporarily turn off the feature.
•
Press SELECT to temporarily turn on the feature
•
if it is set to off.
Press to switch between the speakerphone and
•
the handset earpiece.
Call intercept
If you want to talk to the caller whose message is
being recorded, press on a cordless handset.
Temporarily turn off the message alert tone
If the message alert tone is turned on, the telephone
base beeps every 10 seconds when there are new
messages. Pressing any telephone base key (except
/FIND HANDSET) temporarily silences the message
alert tone.
+
or VOL- to adjust the listening
The message alert tone resumes when you receive
a new message.
66
Message playback
To play messages on a handset:
Press MENU when idle.
1.
Press SELECT to select Play messages.
2.
If you have only new or old messages, the
3.
messages play automatically.
-OR-
If you have both new and old messages, scroll
to Play new msgs or Play old msgs, then
press SELECT.
Options during playback:
Press VOL+ or VOL- to adjust the message
•
playback volume.
Press 6 to skip to the next message.
•
Press 4 to repeat the message. Press 4 twice to
•
hear the previous message.
Press DELETE to delete the playing message.
•
Press to switch between the speakerphone
•
and the handset earpiece.
Press to call back the caller. The screen
•
displays Call back? Press SELECT to confirm or
press OFF to cancel.
Press SELECT to pause the playback and view
•
the caller’s information. Then you can press
to call back.
or
67
Answering system operation
To play messages at the telephone base:
Press /PLAY when idle.
1.
If you have only new or old messages, the
2.
messages play automatically.
-OR-
If you have both new and old messages, the new
messages play automatically.
Options during playback:
Press q/VOL or p/VOL to adjust the message
•
playback volume.
Press /SKIP to skip to the next message.
•
Press /REPEAT to repeat the playing message.
•
Press /REPEAT twice to hear the previous
message.
Press X/DELETE to delete the playing message.
•
Press /STOP to stop the playback.
•
Press SLOW to reduce the playback speed.
•
Press Audio Assist to increase the playback clarity.
•
To play messages at a pendant:
Use the voice command feature (see page 75).
•
68
Answering system operation
Delete all old messages
You can only delete old (reviewed) messages. You
cannot delete new messages until you review them.
You cannot retrieve deleted messages.
To delete all old messages with a handset:
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Delete all old, then press SELECT.
3.
Press SELECT to confirm.
4.
To delete all old messages at the
telephone base:
Press X/DELETE when idle.
1.
Quickly press X/DELETE again.
2.
69
Answering system operation
Record, play and delete memos
Memos are your own recorded messages used as
reminders for yourself or others using the same
answering system. Play and delete them in the
same way as incoming messages.
Press MENU when idle.
1.
Scroll to Answering sys, then press SELECT.
2.
Scroll to Record memo, then press SELECT.
3.
The system announces, “Record after the tone.
4.
Press 5 when you are done.” After the tone,
speak towards the microphone.
Press 5 when done.
5.
70
Remote access
A two-digit security code is required to access the
answering system remotely from any touch-tone
telephone. The preset code is 19.
Dial your telephone number from any touch-tone
1.
telephone.
Enter the two-digit security code after the
2.
announcement and the long beep.
The system announces, “Press star for reminder
3.
or press pound to listen to messages.” Press
or #.
After pressing , you can enter one of the
•
following remote commands:
Command Function
1 Review reminders.
2 Set reminders.
3 End the call.
4 Turn reminder on or off.
71
Answering system operation
-OR-
After pressing #, you can enter one of the
•
following remote commands.
Command Function
1 Play all messages.
2 Play new messages.
3
33 Delete all old messages.
4
5 Stop.
*5 Hear a list of remote commands.
6
*7 Record a new announcement.
8 End the call.
0
Delete the current message (during
playback).
Repeat the current message
(during playback).
Skip to the next message (during
playback).
Turn the answering system on
or off.
72
Voice command
About voice command
By saying certain commands
to the pendant, you can
hear information such as the
date or time, or call photo
speed dial numbers, or even
VOIC E
Press
review call log, messages or
reminders.
Use voice command
Press VOICE on either side of the pendant when
the telephone is idle. After you hear a beep, say
your command to the pendant.
Common commands
“What can I say?” - To hear a list of voice commands.
“What time is it?” - To hear the current time.
“What is the date?” - To hear the current date.
VOIC E
“Call speed dial X.” - To call a photo speed dial number.
“Intercom all.” - To send out intercom request to
all devices.
“Cancel.” - To return to idle mode.
73
Voice command
Reminders
Press VOICE and say “Review reminders” to review
today’s upcoming reminders.
During the playback, press VOICE and say one of the
following commands:
“What can I say?” - To hear a list of voice commands.
“Skip reminder.” - To skip to the next reminder.
“Repeat reminder.” - To repeat the reminder.
“Stop.” - To stop the reminder playback.
“Cancel.” - To continue the reminder playback.
74
Voice command
Messages
Press VOICE and say “Review messages.”
During the playback, press VOICE and say one of the
following commands:
“What can I say?” - To hear a list of voice commands.
“Skip message.” - To skip to the next message.
“Repeat message.” - To repeat the message.
“Slow playback.” - To slow down the message
playback.
To resume normal playback,
•
press VOICE and say
“Play normal.”
“Stop.” - To stop the message playback.
“Delete.” - To delete the current message.
“Cancel.” - To continue the message
playback.
75
Voice command
Call log
Press VOICE and say “Review call log.”
During the playback, press VOICE and say one of the
following commands:
“What can I say?” - To hear a list of voice commands.
“Skip call log.” - To skip to the next call log entry.
“Repeat call log.” - To repeat the call log entry.
“Stop.” - To stop the call log entry playback.
“Cancel.” - To continue the call log entry
playback.
“Call back.” - The system will ask, “Would you
like to call XXX?”
Say “Yes” to call the number.
•
Say “No” to return to the
•
playback.
If you do not say the command within
five seconds, or the system does not
understand your command, the system will
say, “Sorry, I didn’t catch that. Please press
the voice command button and try again.”
76
Appendix
Handset battery
It takes up to 11 hours for the battery to be fully
charged. When it is fully charged, you can expect
the following performance:
Operation Operating time
While in handset use (talking*) Up to seven hours
While in speakerphone mode (talking*) Up to five hours
While not in use (standby**) Up to seven days
* Operating times vary depending on your actual use and
the age of the battery.
** Handset is not charging or in use.
The battery needs charging when:
A new battery is installed in the handset.
•
The handset beeps.
•
A battery is properly installed and the screen is blank.
•
Low battery or Place in charger displays on the handset.
•
77
Appendix
Handset battery
CAUTION:
To reduce the risk of fire or injury, read and follow these
instructions:
Use only the batteries provided or equivalent. To
•
order a replacement, go to www.vtechphones.com
or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
Do not dispose of the batteries in a fire. Check with
•
local waste management codes for special disposal
instructions.
Do not open or mutilate the batteries. Released
•
electrolyte is corrosive and may cause burns or injury
to the eyes or skin. The electrolyte may be toxic
if swallowed.
Exercise care in handling batteries in order not to
•
create a short circuit with conductive materials.
Charge the batteries provided with or identified for
•
use with this product only in accordance with the
instructions and limitations specified in this manual.
Observe proper polarity orientation between the battery
•
and metallic contacts.
To prevent fire or shock hazard, do not expose this
•
product to water or any type of moisture.
78
Appendix
Pendant battery
It takes up to three hours for the battery to be fully
charged. When it is fully charged, you can expect
the following performance:
Operation Operating time
While in speakerphone mode
(talking*)
* Operating time varies depending on your actual use and
the age of the battery.
The battery needs charging when:
You hear “Low battery.”
•
There is an alert tone every one minute.
•
The pendant status light flashes red or is solid red.
•
Conserve battery life:
The pendant battery is not replaceable.
If the pendant will not be used for a long period of time,
switch off the pendant to conserve pendant battery life.
Up to five hours
CAUTION:
To prevent fire or shock hazard, do not expose this
product to water or any type of moisture.
79
Appendix
Troubleshooting
If you have difficulty with your telephone, please try
the suggestions below. For customer service, visit
our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
•
Make sure you plug the battery connector securely into
•
the cordless handset.
Make sure you plug the telephone line cord securely and
•
firmly into the telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least
•
11 hours. For optimum daily performance, return the
cordless handset to the handset charger when not in use.
Charge the pendant for at least 3 hours. For optimum
•
daily performance, return the pendant to the pendant
charger when not in use.
Make sure you turn the pendant on before use.
•
If the battery is completely depleted, charge the handset
•
or the pendant for at least 30 minutes before use.
Reset the telephone base. Unplug the electrical
•
power. Wait for approximately 15 seconds, then plug
it back in. Allow up to one minute for the cordless
handset, pendant and telephone base to reset.
You may need to purchase a new handset battery.
•
80
Appendix
Troubleshooting
I cannot get a dial tone.
Try all the suggestions above.
•
Move the cordless handset or the pendant closer to the
•
telephone base. You may have moved out of range.
If the previous suggestions do not work, disconnect the
•
telephone base from the telephone jack and connect
to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
Your line cord may be defective. Try installing a new
•
line cord.
If you have changed your telephone service to digital
•
service from a cable company or a VoIP service
provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact
your service provider for more information.
I cannot dial out.
Try all the suggestions above.
•
Make sure you have a dial tone before dialing. The
•
cordless handset or the pendant may take a second or
two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a
•
television, radio or other appliances might cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dial from another room with
less background noise.
81
Appendix
Troubleshooting
If other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
If you have changed your telephone service to digital
•
service from a cable company or a VoIP service
provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact
your service provider for more information.
My cordless handset/pendant isn’t performing
normally.
Make sure you plug the power cord securely into
•
the telephone base. Plug the power adapter into a
different, working electrical outlet without a wall switch.
Move the cordless handset or the pendant closer to
•
the telephone base. You may have moved out
of range.
Reset the telephone base. Unplug the electrical power.
•
Wait for 15 seconds then plug the power cord back
in. Allow up to one minute for the cordless handset/
pendant and telephone base to reset.
Other electronic products such as HAM radios and
•
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
82
Appendix
Troubleshooting
Out of range OR Base no power appears on my
cordless handset.
Ensure you plug the telephone base in properly and
•
the power is on.
Place the cordless handset closer to the telephone
•
base for synchronization.
Move the cordless handset closer to the telephone
•
base. You may have moved out of range.
Reset the telephone base. Unplug the electrical
•
power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
Other electronic products such as HAM radios and
•
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
The handset battery does not accept charge
while in the telephone base or handset charger.
If the cordless handset is in the telephone base or
•
handset charger and the charge light is not on, refer
to The charge light is off on page 89.
Charge the battery in the cordless handset for at least
•
11 hours. For optimum daily performance, return the
cordless handset to the telephone base or handset
charger when not in use.
83
Appendix
Troubleshooting
If the battery is completely depleted, charge the
•
handset for at least 30 minutes before use.
You may need to purchase a new battery.
•
The pendant battery does not accept charge
while in the pendant charger.
If the pendant is in the pendant charger and the
•
pendant status light is not on, refer to The charge
light is off on page 89.
Charge the battery in the pendant for at least 3 hours.
•
For optimum daily performance, return the pendant to
the pendant charger when not in use.
If the battery is completely depleted, charge the
•
pendant for at least 30 minutes before use.
I have accidentally set my handset LCD
language to Spanish or French, and I don’t
know how to change it back to English.
Press MENU, then enter the code 364QUIET#.
•
84
Appendix
Troubleshooting
I get noise, static, or weak signals even when
I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL
•
- digital subscriber line) through your telephone line,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems as a result of
DSL interference. Contact your DSL service provider
for more information about DSL filters.
You may be able to improve the performance of your
•
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
Other electronic products such as HAM radios and
•
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
Do not install this phone near a microwave oven or
•
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
If you plug your phone in with a modem or a surge
•
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, relocate your phone or modem farther apart
from one another, or use a different surge protector.
85
Appendix
Troubleshooting
Relocate your phone to a higher location. The phone
•
may have better reception in a high area.
If other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
I experience poor sound quality when using the
handset speakerphone.
For increased sound quality while using the handset
•
speakerphone, place the handset on a flat surface
with the dialing keys facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone
•
jack, and plug in a different telephone. If you still hear
other calls, call your telephone service provider.
The telephone does not ring when there is an
incoming call.
Make sure that the ringer is not off.
•
Make sure you plug in the telephone line cord securely
•
into the telephone base and the telephone jack.
Make sure you plug in the power cord securely.
•
The cordless handset/pendant may be too far from the
•
telephone base.
86
Appendix
Troubleshooting
Charge the battery in the cordless handset for at least
•
11 hours. For optimum daily performance, return the
cordless handset in the telephone base or handset
charger when not in use.
Charge the pendant for at least three hours. For
•
optimum daily performance, return the pendant to the
pendant charger when not in use.
You may have too many extension phones on your
•
telephone line to allow all of them to ring simultaneously.
Try unplugging some of the other phones.
The layout of your home might be limiting the operating
•
range. Try moving the telephone base to another
location, preferably to a higher location.
If other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
Test a working phone at the phone jack. If another
•
phone has the same problem, contact your telephone
service provider (charges may apply).
Other electronic products such as HAM radios and
•
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
Remove and install the cordless handset battery
•
again. Place the cordless handset in the handset
charger. Wait for the cordless handset to reestablish
its connection with the telephone base. Allow up to
one minute for this to take place.
Your line cord may be defective. Try installing a new
•
line cord.
87
Appendix
Troubleshooting
My calls cut in and out while I’m using my
cordless handset/pendant.
Other electronic products such as HAM radios and
•
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
Do not install this phone near a microwave oven or
•
on the same electrical outlet. You may experience
decreased performance while the microwave oven
is operating.
If you plug your phone in with a modem or surge
•
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, relocate your phone or modem farther apart
from one another, or use a different surge protector.
Relocate your telephone base to a higher location.
•
The phone may have better reception when installed
in a high area.
If other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
88
Appendix
Troubleshooting
The charge light is off.
Make sure you plug the power and line cords in
•
correctly and securely.
Reset the telephone base. Unplug the electrical power.
•
Wait for 15 seconds then plug the power cord back
in. Allow up to one minute for the cordless handset/
pendant and telephone base to reset.
Clean the charging contacts on the cordless handset/
•
pendant and the handset/pendant charger each
month with a pencil eraser or cloth.
Make sure that the handset battery is installed properly.
•
My caller ID isn’t working properly.
Caller ID is a subscription service. You must
•
subscribe to this service from your telephone service
provider for this feature to work on your phone.
The caller must be calling from an area that supports
•
caller ID.
Both your and your caller’s telephone service
•
providers must use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL
•
- digital subscriber line) through your telephone line,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems resulting from
DSL interference. Contact your DSL service provider
for more information about DSL filters.
89
Appendix
Troubleshooting
My telephone does not receive caller ID when
on a call.
Make sure you subscribe to caller ID with call waiting
•
features from your telephone service provider. Caller
ID feature works only if both you and the caller are in
areas offering caller ID service, and if both telephone
service providers use compatible equipment.
The messages on the answering system are
incomplete.
If a caller leaves a very long message, part of it may
•
be lost when the answering system disconnects the
call after the preset recording time.
If the caller pauses for too long, the answering system
•
stops recording and disconnects the call.
If memory on the answering system becomes full
•
during a message, the answering system stops
recording and disconnects the call.
If the caller’s voice is very soft, the answering system
•
may stop recording and disconnect the call.
The messages are very difficult to hear.
Press p/VOL on the telephone base, or VOL+ on the
•
handset or pendant to increase the listening volume.
90
Appendix
Troubleshooting
The answering system does not answer after
the correct number of rings.
Make sure that the answering system is on.
•
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
If toll saver is activated, the number of rings changes
•
to two when you have new messages stored.
If the memory is full or the system is off, the system will
•
answer after 10 rings.
In some cases, the answering system is affected by the
•
ringing system used by your telephone service provider.
If you subscribe to voicemail service, change the
•
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
If there is a fax machine connected to the same
•
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
91
Appendix
Troubleshooting
The telephone does not respond to remote
commands.
Make sure you enter your remote access code correctly.
•
Make sure you are calling from a touch-tone phone.
•
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering system.
The answering system may not detect the remote
•
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
There may be interference on the phone line you are
•
using. Press dialing keys firmly.
The answering system does not record
messages.
Make sure that the answering system is on.
•
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
Make sure the memory of the answering system is
•
not full.
If you subscribe to voicemail service, change the
•
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
92
Appendix
Troubleshooting
If there is a fax machine connected to the same
•
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
The system announces “Time and day not set.”
You need to reset the system clock.
•
The outgoing announcement is not clear.
When you record your announcement, make sure you
•
speak in a normal tone of voice, about nine inches
from the handset.
Make sure there is no background noise (TV, music,
•
etc.) while recording.
New voicemail and show on the cordless
handset and I don’t know why.
Your telephone has both a built-in answering system
•
and voicemail indication. If New voicemail and
appear on the cordless handset, then your telephone
has received a signal from your telephone service
provider that you have a voicemail message waiting
for you to retrieve from them. Contact your telephone
service provider for more information on how to
access your voicemail.
93
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