on purchasing your new VTech product. Before using this telephone,
please read Important safety instructions on pages 107-108 of
this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this
manual thoroughly to ensure proper installation and operation of this
innovative and feature rich VTech product. For support, shopping, and
everything new at VTech, visit our website at
In Canada, visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR
efficiency guidelines.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
®
label indicating it meets the latest energy
www.vtechphones.com.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced warranty support.
Product news
Learn about the latest VTech products.
Parts checklist
Your telephone package contains the following items. Save your sales
receipt and original packaging in case it is necessary to ship your
telephone for warranty service.
Wall mount
bracket
Battery compartment
cover
Pendant with lanyardTelephone base
Pendant charger
with charger adapter
Pendant belt clip
Quick start guide
Cordless handset
Battery
Telephone base
power adapter
Abridged user’s manual
Telephone line cordQuick start guide
Abridged user’s manual
Table of contents
Getting started ...................... 1
Telephone base installation ........ 1
Handset battery installation and
charging ................................... 2
Pendant charger installation ....... 4
Pendant attachment ................... 5
Handset battery charging ........... 6
Pendant battery charging ........... 7
Battery backup............................ 8
Installation options ...................... 9
Tabletop to wall mount
installation ................................ 9
Wall mount to tabletop
installation .............................. 11
Are you a new cable or VoIP
subscriber? ............................ 12
Did you subscribe to voicemail
service from your telephone
service provider? .................... 13
Expand your telephone system 14
Add and register a handset ...... 14
Add and register a pendant ...... 15
Deregister all devices ............... 16
Telephone base layout ............. 17
Pendant layout.......................... 19
Handset layout.......................... 20
Telephone settings ............. 23
Using the menu ........................ 23
Speed dial................................. 24
Store a speed dial entry............ 24
Edit a speed dial entry .............. 25
Ringer volume .......................... 26
Ringer tone ............................... 27
Set date and time ..................... 28
Voice Announce caller ID ........ 29
LCD language........................... 31
Talking digit .............................. 31
Voicemail number ..................... 32
Clear voicemail indicators......... 33
Rename handset ...................... 34
Key tone ................................... 34
Use caller ID to automatically
set date and time ................... 35
Home area code ....................... 35
Dial mode ................................. 36
Quiet mode ............................... 37
Voice command ........................ 38
Happy message........................ 38
Telephone operation .......... 39
Make a call ............................... 39
Predial a call ............................. 39
Answer a call ............................ 39
End a call .................................. 40
Speakerphone .......................... 40
Equalizer................................... 40
Audio Assist ............................. 41
Volume control.......................... 41
Mute.......................................... 42
Call waiting ............................... 42
Temporary ringer silencing ....... 42
Redial ....................................... 43
Temporary tone dialing ............. 43
Check voicemail ....................... 44
i
Table of contents
Web address ............................ 44
Chain dialing ............................. 45
Transfer a call ........................... 46
Find handset/pendant ............... 47
Multiple handset use .......... 48
Join a call in progress ............... 48
Intercom.................................... 49
Answer an incoming call during
an intercom call ...................... 50
Transfer a call during an
intercom call ........................... 51
Phonebook .......................... 53
About the phonebook ............... 53
Add a phonebook entry ............ 54
Review phonebook entries ....... 56
Alphabetical search .................. 56
Edit a phonebook entry............. 57
Delete a phonebook entry ........ 57
Caller ID ............................... 58
About the caller ID log .............. 58
Information about caller ID with
call waiting ............................. 58
Caller ID log .............................. 59
Missed call indicator ................. 60
Memory match .......................... 60
Review the caller ID log ............ 61
View dialing options .................. 62
Dial a caller ID log entry ........... 62
Save a caller ID log entry to the
phonebook ............................. 63
Delete caller ID log entries ....... 64
Caller ID log screen
messages ............................... 64
Reminder ............................. 65
About the reminder ................... 65
Add a reminder ......................... 65
Review reminders ..................... 67
Add and review reminders
remotely ................................. 67
Reminder on/off ........................ 68
Answering system
settings ............................. 69
Answering system .................... 69
Announcement ......................... 69
Record your own
announcement ....................... 69
Play your announcement .......... 70
Answer on/off............................ 71
Call screening ........................... 72
Number of rings ........................ 72
Remote access code ................ 73
Message alert tone ................... 73
Message recording time ........... 74
Answering system
operation ........................... 75
Answering system and
voicemail ................................ 75
Using the answering system
and voicemail together ........... 76
Message capacity ..................... 76
New message indication........... 76
Call screening ........................... 77
ii
Table of contents
Call intercept............................. 77
Temporarily turn off the
message alert tone ................ 77
Message playback .................... 78
Delete all old messages ........... 80
Record, play and delete
memos ................................... 81
Remote access ......................... 82
Voice command .................. 84
About voice command .............. 84
Use voice command ................. 84
Appendix ............................. 87
Display screen messages......... 87
Telephone base message
window displays ..................... 91
Handset, telephone base and
pendant indicators .................. 92
Handset battery ........................ 95
Pendant battery ........................ 96
Troubleshooting ........................ 97
Important safety instructions... 107
Precautions for users of
implanted cardiac
pacemakers ......................... 109
Operating range...................... 109
ECO mode .............................. 109
Energy-saving charging
mode .................................... 110
Maintenance ........................... 110
About cordless telephones ..... 111
The RBRC® seal ..................... 112
Limited warranty ..................... 113
FCC, ACTA and IC
regulations ........................... 115
Technical specifications.......... 118
Index .................................. 119
iii
Getting started
Telephone base installation
Install the telephone base as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet
service through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Contact your
DSL service provider for more information about DSL filters.
Electrical outlet
not controlled by
a wall switch
Telephone base
power adapter
Power cord
jack
Telephone
wall jack
If you have DSL high-speed
Internet service, a DSL filter
(not included) is required.
Plug it into the telephone
wall jack.
Telephone
line cord
Telephone
line jack
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service
provider, contact your cable/VoIP service provider for more information.
1
Getting started
Handset battery installation and charging
Install the battery as shown below.
Place the battery with the label
Plug the battery connector
1.
securely into the socket
inside the handset battery
compartment, matching the
orientation of the engraved label.
2.
THIS SIDE UP facing up and
the wires inside the battery
compartment.
Align the cover flat against the battery compartment, then slide it
3.
towards the center of the handset until it clicks into place.
2
Getting started
Handset battery installation and charging
4. Place the handset in the telephone base to charge.
Stays red when
put in charger.
If the handset will not be used for a long time, disconnect and
•
remove the battery to prevent possible leakage.
To purchase replacement batteries, visit our website at
•
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
•
It may be a wiring problem. If you have changed your telephone service
•
to digital service from a cable company or a VoIP service provider, the
telephone line may need to be rewired to allow all existing telephone jacks
to work. Contact your cable/VoIP service provider for more information.
3
Getting started
Pendant charger installation
Install the pendant charger as
1.Switch on the pendant.2.
shown below.
Electrical outlet not
controlled by a wall
switch
Pendant charger
power adapter
Place the pendant in the pendant charger to charge. 3.
Turns red when charging.
Turns green when fully charged.
4
Getting started
Pendant attachment
Pendant lanyard:
The pendant lanyard is already attached to the pendant. You can
adjust the length of the lanyard for comfortable wearing, or remove the
necklace when necessary.
Press down the tabs
Press down on the push
button slider to adjust the
length of the lanyard for
comfortable wearing.
Necklace
Pendant belt clip:
Remove the necklace of the pendant lanyard or the whole pendant
lanyard before you use the pendant belt clip.
on both sides of the
lanyard clip to remove the
necklace of the lanyard.
Push the pendant into the belt clip until it clicks in place.
5
Getting started
Handset battery charging
Once you have installed the battery, the handset indicates the battery
status (see the table below). If necessary, place the handset in the
telephone base to charge the battery. For best performance, keep the
handset in the telephone base when not in use. The battery is fully
charged after 11 hours of continuous charging.
If the screen is blank or displays Place in charger, you need to charge
the handset battery without interruption for at least 30 minutes to give the
handset enough charge to use for a short time. When the battery is low,
the handset displays Low battery along with a flashing icon. If you are
on a call in low battery mode, the handset plays short beeps to alert you.
The following table summarizes the battery charge indicators and
actions to take.
Battery indicatorsBattery statusAction
The screen is blank, or
displays Place in charger
and flashes.
The screen displays
Low battery and
flashes.
The screen displays
HANDSET X.
If you place the handset in the telephone base without installing a
battery, the handset displays No battery.
The battery has no or
very little charge. The
handset cannot be used.
The battery has enough
charge to be used for a
short time.
The battery is charged.To keep the battery
After you install your telephone or power returns
following a power outage, the handset will prompt
you to set the date and time. For instructions, see
Set date and time on page 28. To skip setting,
press CANCEL.
Charge without
interruption (about
30 minutes).
Charge without
interruption (about
30 minutes).
charged, place it in the
telephone base when
not in use.
SET DATE
MM/DD/YY
6
Getting started
Pendant battery charging
The pendant status light indicates the battery status (see the
table below).
If necessary, place the pendant in the pendant charger to charge
the battery. For best performance, keep the pendant in the pendant
charger when not in use. The battery is fully charged after 3 hours of
continuous charging.
If the pendant status light flashes red and you hear “Low battery,” you
need to charge the pendant without interruption to give the pendant
enough charge to use for a short time. When the battery is low, the
pendant light flashes red. If you are on a call in low battery mode, the
pendant plays short beeps to alert you.
The following table summarizes the battery charge indicators and
actions to take.
Battery indicatorsBattery statusAction
The pendant status light flashes
red. You hear “Low battery” when
there is only 30 minutes talk time
left. You hear an alert tone every
one minute.
The pendant status light is
solid red.
The battery has
very little charge.
The battery has
enough charge to
be used for a short
time.
7
Charge without
interruption.
Charge without
interruption.
Getting started
Battery backup
When there is a power failure, all handsets display
Put HS on base to power base. Put a charged
Put HS on base
to power base
handset in the telephone base to back up the
telephone base power for some basic phone
operations for a short period of time. During this period,
you cannot use the answering system. If you have a
pendant, you cannot use its voice command feature.
Powering base...
Don’t pick up
When a handset is put in the telephone base, it
displays Powering base... Don’t pick up. At this time,
use other handsets for some basic phone operations.
You may use the handset which is put in the telephone base for making
or answering calls via the handset speakerphone, but do not pick up the
handset while using it.
When the cordless handset you put in the base does not have enough
charge to back up the telephone base power, the handset displays
Not enough batt to power base.
8
Getting started
B
B
B
B
Installation options
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect
with a standard dual-stud telephone wall mounting plate. If you do not
have this mounting plate, you can purchase one from many hardware or
consumer electronics retailers. You may need a professional to install
the mounting plate.
Tabletop to wall mount installation
Remove the telephone line cord from the telephone wall jack, and the
1.
telephone base power adapter from the electrical outlet (if necessary).
Remove both cords from the slots (if necessary).
Align the upper slots at the back of the telephone base against the
2.
upper tabs above the tabs B of the wall mount bracket. Make sure
the lower slots of the telephone base are also aligned above the
lower tabs of the wall mount bracket.
9
Getting started
Tabletop to wall mount installation
Slide the telephone base down until it clicks securely in place.
3.
Route the telephone line cord through the hole on the wall mount
4.
bracket and plug it into the telephone wall jack. Route the power
cord out of the telephone base and plug it into an electrical outlet
not controlled by a wall switch.
Align the holes on the wall mount bracket with the standard wall plate
5.
and slide it down until it locks securely in place. Bundle the telephone
line cord and power adapter cord neatly with twist ties.
10
Getting started
Wall mount to tabletop installation
If the telephone line cord and power adapter cord are bundled, untie
1.
them first.
Slide the wall mount bracket up and remove it from the wall mount
2.
plate. Unplug the telephone line cord (or the DSL filter) from the
telephone wall jack. Unplug the power adapter from the power outlet.
Slide the telephone base up and remove it from the wall
3.
mount bracket.
See Telephone base installation on page 1.
4.
11
Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may
no longer work. Your cable/VoIP service provider uses a different
connection, separate from your old traditional telephone service, to
connect the modem/router/terminal adapter installed in your home.
To allow all existing telephone jacks to work, contact your telephone
service provider for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to
work as normal.
Conventional
OLD
Main
landline
telephone line jack
NEW
Cable or
Internet
Modem/Router/
Terminal adapter
12
Getting started
Did you subscribe to voicemail service from your
telephone service provider?
Your telephone has a built-in answering system and supports voicemail
feature offered by your telephone service provider (subscription is
required, and fees may apply). Refer to Answering system and
voicemail on page 75 for more information.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record
your outgoing announcement, retrieve messages and other related
operations. You may also see the Abridged user’s manual provided
in the product package for abbreviated instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access
number provided by your telephone service provider, and then enter a
security code. Contact your telephone service provider for instructions
on how to configure the voicemail settings and listen to messages.
13
Getting started
Expand your telephone system
This telephone base can support up to 12 handsets/pendants. Each
device must be registered to the telephone base before use.
The handset and pendant come with the package are already registered
to the telephone base.
You can add new handsets (SN6107, purchased separately) and
new pendants (SN6166/SN6167, purchased separately) to your
telephone base. Additional handsets are assigned numbers in the
sequential order.
Add and register a handset
When first purchased, each expansion handset shows To register HS,
see manual. The new handset should be charged without interruption
for at least 30 minutes before registering it to the telephone base.
Make sure the handset is out of the telephone base and is put near
the telephone base. Make sure the handset shows To register HS,
see manual. before you begin registration.
To register a handset:
Put the handset in the telephone base. The base
•
IN USE light turns solid red. The handset shows
Registering... Please wait. Then HANDSET X
Registered appears on the handset. The handset
beeps and the IN USE light on the base turns off.
It takes up to 60 seconds to complete registration.
If registration fails, the handset displays Registration failed and then To register HS, see manual. Retry the step above.
You cannot register a handset if any other system device is in use.
•
When you already have 12 registered devices and you try to
•
register another handset to the telephone base, the handset shows
Registration failed. You hear four beeps from the telephone base.
If you have not set the date and time for the telephone system, the
•
handset will prompt you to set the date and time after it is registered
to the base. To skip setting, press CANCEL.
14
Getting started
Add and register a pendant
When first purchased, charge the pendant in the pendant charger. You
hear three beeps every 10 seconds when the pendant is not registered.
The new pendant should be charged without interruption for at least
30 minutes before registering it to the telephone base.
Make sure the pendant is out of the pendant charger and turned on.
To register a pendant:
Press and hold /FIND HANDSET at
1.
the side of the telephone base until the
IN USE light turns solid red.
Put the pendant in the pendant charger.
2.
The pendant status light flashes red and
green to indicate the registration is in
progress. The pendant beeps, then it is
registered with the telephone base. It
takes up to 60 seconds to complete registration.
If registration fails, you hear an error tone. Start again from
Step 1 above.
You cannot register a pendant if any other system device is in use.
•
When you already have 12 registered devices and you try to register
•
another pendant to the telephone base, you hear four beeps from
the telephone base.
If the pendant is not registered and you press or VOICE, you will
•
hear, “Not registered.”
15
Getting started
Deregister all devices
If you want to replace a device, or reassign the designated handset
number of a registered handset, you must deregister all devices that are
registered to the telephone base. Then register each device individually.
To make deregistration easier, read all of the instructions on this page
before you begin.
Make sure no handset is put in the telephone base before deregistration.
To deregister all devices:
1.
Press and hold /FIND HANDSET at the side of the telephone base
for about 10 seconds until the telephone base IN USE light turns
solid red and then flashes red, then release /FIND HANDSET.
Immediately press /FIND HANDSET.
2.
All handsets show To register HS, see manual. The deregistration
3.
process takes about 10 seconds to complete.
To register the handset(s) or pendant(s) to the telephone base again,
follow the registration instructions from page 14 to page 15.
You cannot deregister all devices if any other system device is in use.
•
If deregistration fails, you may need to reset the system and try again.
•
To reset, unplug the power and the telephone line cord from the
telephone base. Then plug the cords back in again.
Even if the battery is depleted, you can still deregister all devices by
•
following the steps above. After the handset is charged for at least
10 minutes, its screen shows To register HS, see manual.
16
Getting started
Telephone base layout
/ANS ON/OFF
Press to turn the built-in answering system
•
on or off (page 71).
On when the answering system is turned
•
on (page 71).
Visual ringer indicator
Flashes when the telephone base is
•
ringing.
Audio Assist
Press to enhance the clarity and loudness
•
of the caller’s voice during message
playback (page 41).
/FIND HANDSET
Press to page all handsets and pendants
•
when idle (page 47).
/VOL and /VOL
Press to adjust the listening volume during
•
message playback (page 78).
Press to adjust the base ringer volume
•
while idle (page 26).
Message window
Show the number of messages, and the
•
other information of the answering system
or telephone base (page 91).
17
Getting started
Telephone base layout
/REPEAT
Press once to repeat the playing
•
message (page 78).
Press twice to play the previous
•
message (page 78).
X/DELETE
Press to delete the playing message
•
(page 78).
Press twice to delete all previously
•
reviewed messages when idle
(page 80).
/SKIP
Press to skip to the next message
•
during message playback (page 78).
/PLAY/STOP
Press to play messages (page 78).
•
Press to stop message playback
•
(page 78).
IN USE light
On when the phone is in use or the
•
answering system is answering an
incoming call.
On when a device is being registered.
•
Flashes when devices are being
•
deregistered.
Flashes when another telephone on
•
the same line is in use.
SLOW
Press to slow down the message
•
playback (page 78).
18
Getting started
Pendant layout
•
Pendant status light
•
•
•
•
•
•
Pendant light (ring around )
•
•
•
1
•
Press to answer or end a call (page 39 or page 40).
Stays solid red when the pendant is charging.
Flashes red when the pendant is in low battery.
Stays solid green when the pendant is fully charged in the
pendant charger.
Flashes red and green when the base is paging the pendant.
Flashes quickly in red and green during pendant registration.
Flashes orange three times when the pendant is not registered.
On steady when the pendant is in use.
Flashes quickly when there is an incoming call.
Flashes twice every three seconds when any other
telephone system device is in use.
Press to call speed dial 1.
VOL- and VOL
Press to adjust the listening volume during a call (page 41)
•
or message playback.
Press to adjust the pendant ringer volume while in idle mode
•
(page 26).
+
2
Press to call speed dial 2.
•
ON and OFF switch
Switch to turn the pendant on or off.
•
VOICE
Press to use the voice command feature (pages 84-86).
•
19
Getting started
Handset layout
CHARGE light
On when the handset is charging.
•
Visual ringer indicator
Flashes when the handset is ringing.
•
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers
•
dialed (page 43).
Press and hold to insert a dialing pause while
•
dialing or entering numbers.
/
Press to review the phonebook when idle.
•
Press to scroll up while in menus or lists.
•
Press to move the cursor to the right while entering
•
names or numbers.
/FLASH
Press to make or answer a call (page 39).
•
Press to answer an incoming call when you
•
receive a call waiting alert during a call (page 42).
1
Press repeatedly to add or remove 1 in front of the
•
telephone number before dialing or saving it in the
phonebook while reviewing a caller ID log entry
(page 62).
Press and hold to set or dial your voicemail
•
number (page 32 or page 44).
Press to switch to tone dialing during a call if you
•
have pulse service (page 43).
Press to switch between upper case and lower
•
case while entering characters.
20
Getting started
Handset layout
CID/
•
Press to review the caller ID log when idle
(page 61).
Press to scroll down while in menus or lists .
•
•
Press to move the cursor to the left while entering
names or numbers.
MENU/SELECT
•
Press to show the menu (page 23).(page 23)..
•
Press to select an item or save an entry or setting
while in a menu (page 23).(page 23)..
Press to adjust the handset volume while idle
(page 26).
MUTE/DELETE
•
Press to mute the microphone during a call
(page 42).
•
Press to silence the handset ringer temporarily
while the handset is ringing (page 42).
Press to delete the playing message (page 79),
•
announcement (page 70) or reminder (page 67).
•
Press to delete an individual entry while reviewing
the redial list (page 43), phonebook (page 57) or
caller ID log (page 64).
Press to delete a character or digit while entering
•
names or numbers.
AUDIO ASSIST
•
Press to enhance the clarity and loudness of the
caller’s voice during a call (page 41).
21
Getting started
Handset layout
/CANCEL
Press to hang up during a call (page 40).
•
Press to cancel an operation, or back up to the
•
previous menu while in a menu (page 23).(page 23).page 23). 23).23).)..
Press and hold to return to idle mode while in a
•
menu (page 23).(page 23)..
Press to silence the handset ringer temporarily
•
while the phone is ringing (page 42).
Press and hold to erase the missed call indicator
•
when idle (page 60).
Dialing keys
Press to enter numbers or characters.
•
Press to answer an incoming call (page 39).
•
QUIET
•
•
•
•
•
#
Press and hold to set and turn on the quiet mode,
or turn it off (page 37).
Press repeatedly to display other dialing options
when reviewing a caller ID log entry (page 62).
Press to silence the handset ringer temporarily
while the handset is ringing (page 42).
Press to make or answer a call (page 39).
Press to switch between the handset speakerphone
and the handset earpiece during a call (page 40).
22
Telephone settings
Using the menu
You can use the menu of a cordless handset to
change the telephone settings.
Press MENU when the handset is not in use.
1.
Press or until the screen displays the
2.
desired feature menu.
Press SELECT to enter that menu.
3.
To return to the previous menu, press
•
CANCEL.
To return to idle mode, press and hold CANCEL.
•
23
Telephone settings
Speed dial
There are two speed dial keys, 1 and 2, on the pendant.
Use a handset to store two contacts that you may need to call them
more often or right away. The handset displays To set pendant, see manual when it is initially powered up. Press CANCEL and follow the
steps below to set speed dial entries.
Store a speed dial entry
Press MENU when the handset is not in use.when the handset is not in use..
1.
Press or to scroll to Pendant, then press SELECT.
2.
Press or to scroll to Memory 1 or Memory 2,
3.
then press SELECT.
When MEMORY X NUMBER displays, use the
4.
dialing keys to enter a number (up to 30 digits):
Press or to move the cursor to the left or right.
•
Press DELETE to erase a digit.
•
Press and hold DELETE to erase all digits.
•
Press and hold PAUSE to enter a dialing pause
•
(a P appears).
Press SELECT.
5.
When MEMORY X NAME displays, use the dialing
6.
keys to enter a name (up to 15 characters). Each
time you press a key, the character on that key
appears. Additional key presses produce other
characters on that key. Press the key repeatedly
until the desired character appears. The first
character of each word is capitalized.
Press or to move the cursor to the left or right.
•
Press 0 to add a space.
•
Press DELETE to erase a character..
•
Press and hold DELETE to erase all characters.
•
Press SELECT to save. Then the handset displays
7.
Memory X saved. You hear a confirmation tone.
Set date/time
>Pendant
>Memory 1
Memory 2
MEMORY X NUMBER
MEMORY X NAME
_
_
24
Loading...
+ 97 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.