VTech SN6127 Abridged manual

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Abridged user’s manual

www.vtechphones.com

Models: SN6127/SN6127-2

This Abridged user’s manual provides you with

Compatible with

Hearing Aid T-Coil

TIA-1083

basic installation and operation instructions. A limited set of features are described in abbreviated form.

Please refer to the online Complete user’s manual for a full set of installation and operation instructions at www.vtechphones.com.

Before using this VTech product, please read Important safety instructions on pages 74-76 of this manual.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR the latest energy efficiency guidelines.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

label indicating it meets

Visit www.vtechphones.com.

Registration

Product news

Learn about the latest VTech products.

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.

Telephone base

Cordless handset

(1 for SN6127) (2 for SN6127-2)

Battery compartment cover

(1 for SN6127) (2 for SN6127-2)

Telephone line cord

Wall mount bracket

Battery

(1 for SN6127) (2 for SN6127-2)

Quick start guide

Handset charger and charger adapter

(1 for SN6127-2)

Telephone base power adapter

Abridged user’s manual

Table of contents

Getting started .......... 1

Telephone base installation Handset battery installation Handset charger installation ...3

Battery backup.....................4

Handset battery charging ....5

Tabletop to wall mount

installation ........................6

Are you a new cable or

VoIP subscriber? .............. 8

Did you subscribe to

voicemail service from your telephone service

provider? ..........................9

Expand your telephone

system ............................ 10

Add and register a

handset ...........................10

Deregister devices .............12

Telephone base layout ......13

Handset layout...................15

... 1 ...2

Telephone settings ... 19

Using the menu .................19

Ringer volume ...................20

Ringer tone ........................ 20

Set date and time ..............21

Voice Announce

caller ID ..........................22

LCD language....................22

Talking digit .......................23

Voicemail number ..............23

Clear voicemail indicators

Rename handset ...............24

Key tone ............................25

...24

Use caller ID to

automatically set date

and time ..........................25

Home area code ................ 26

Dial mode ..........................26

Quiet mode ........................ 27

Telephone operation

Make a call ........................28

Answer a call .....................28

End a call ...........................28

Speakerphone ...................28

Equalizer............................28

Audio Assist ....................29

Volume control...................29

Mute...................................29

Call waiting ........................30

Temporary ringer

silencing .........................30

Redial ................................31

Temporary tone dialing ...... 31

Check voicemail ................31

Chain dialing ......................32

Transfer a call ....................33

Find handset ...................... 34

... 28

Multiple handset

use ......................... 35

Join a call in progress ........35

Intercom.............................35

Phonebook .............. 36

Add a phonebook entry .....36

Review phonebook

entries .............................36

Alphabetical search ...........37

Table of contents

Dial a phonebook entry..... 37

Edit a phonebook entry......37

Delete a phonebook entry ...37

Caller ID ................... 38

Missed call indicator ..........38

Review the caller ID log .....39

View dialing options ...........39

Save a caller ID log entry

to the phonebook ............39

Reminder ................. 40

About the reminder ............ 40

Add a reminder .................. 40

Review reminders ..............41

Add and review reminders

remotely ..........................41

Answering system

settings ................. 42

Answering system .............42

Announcement ..................43

Record your own

announcement ................43

Answer on/off.....................44

Call screening ....................45

Number of rings ................. 45

Remote access code ......... 46

Message alert tone ............ 46

Message recording time ....47

Answering system

operation ............... 48

Answering system and

voicemail ........................48

Using the answering system

and voicemail together ...49

Message capacity ..............50

Call screening ....................50

Call intercept......................51

Temporarily turn off the

message alert tone .........51

Message playback .............52

Delete all old messages ....54

Record, play and delete

memos ............................55

Remote access ..................56

Appendix ................. 58

Handset battery .................58

Troubleshooting ................. 60

Important safety

instructions .....................74

Precautions for users

of implanted cardiac

pacemakers ....................77

Operating range.................78

ECO mode .........................78

Energy-saving charging

mode ..............................79

Maintenance ...................... 80

About cordless

telephones ......................81

The RBRC seal ................ 82

Limited warranty ................83

FCC, ACTA and IC

regulations ......................87

Technical specifications.....92

Index ........................ 93

Getting started

Telephone base installation

Electrical outlet not controlled by a wall switch

Telephone base power adapter

Power cord jack

Telephone wall jack

Plug the DSL filter into the telephone wall jack.

Telephone line cord

Telephone line jack

CAUTION:

If you subscribe to telephone service from a cable company or a VoIP service provider, contact your cable/ VoIP service provider for more information.

Getting started

Handset battery installation

Plug the battery

1. Place the battery with connector securely into the socket.

Slide the battery compartment cover towards the

3. center of the handset until it clicks into place.

the label THIS SIDE UP facing up and the wires inside the battery compartment.

Handset charger installation

Install the charger

1. Place the handset in as below.

Electrical outlet not controlled by a wall switch

Handset charger power adapter

IMPORTANT:

Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:

Make sure the installation procedures described

•

above are properly done. It may be a wiring problem. If you have changed

•

your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

2. the telephone base or handset charger to charge.

Stays red when put in charger.

Getting started

Battery backup

When there is a power failure, all handsets display Put HS on base to power base. Put a charged

Put HS on base

to power base

handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time. During

Powering base...

Don’t pick up

this period, you cannot use the answering system.

When a handset is put in the telephone base, it displays Powering base... Don’t pick up. At this time, use other handsets for some basic phone operations. You may use the handset which is put in the telephone base for making or answering calls via the handset speakerphone, but do not pick up the handset while using it.

When the cordless handset you put in the base does not have enough charge to back up the telephone base power, the handset displays Not enough batt to base power.

Handset battery charging

Once you have installed the battery, the handset indicates the battery status. If necessary, place the handset in the telephone base or handset charger to charge. The battery is fully charged after 11 hours of continuous charging.

Battery indicators Battery status Action

The screen is blank, or displays Place in charger and flashes.

The screen displays Low battery and flashes.

The screen displays HANDSET X.

The battery has no or very little charge. The handset cannot be used.

The battery has enough charge to be used for a short time.

The battery is charged.

Charge without interruption (about 30 minutes).

To keep the battery charged, place it in the telephone base or handset charger when not in use.

Getting started

Tabletop to wall mount installation

Remove the telephone line

1. cord from the telephone wall jack, and the telephone base power adapter from the electrical outlet (if necessary). Remove both cords from the slots (if necessary).

Align the upper slots at the

2. back of the telephone base against the upper tabs above the tabs B of the wall mount bracket. Make sure the lower slots of the telephone base are also aligned above the lower tabs of the wall mount bracket.

Slide the telephone base

3. down until it clicks securely in place.

Tabletop to wall mount installation

Route the telephone line

4. cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch.

Align the holes on the wall

5. mount bracket with the standard wall plate and slide it down until it locks securely in place. Bundle the telephone line cord and power adapter cord neatly with twist ties.

Getting started

Are you a new cable or VoIP subscriber?

If your answer is yes, the existing telephone jacks

in your home may no longer work. Your cable/ VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).

If your answer is no, your existing telephone jacks will continue to work as normal.

Conventional

OLD

Main

landline

telephone line jack

NEW

Cable or

Internet

Modem/Router/ Terminal adapter

Did you subscribe to voicemail service from your telephone service provider?

Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system

and voicemail on page 48 for more information.

To use the built-in answering system:

Refer to this Abridged user’s manual on how to record your outgoing announcement, retrieve messages and other related operations. You may also view the online Complete user’s manual at

www.vtechphones.com for complete instructions.

To use the voicemail:

To retrieve your voicemail messages, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to configure the voicemail settings and listen to messages.

Getting started

Expand your telephone system

The handsets in the product package are already registered. The telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use.

You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order.

Add and register a handset

When first purchased, each expansion handset shows To register HS, see manual. The new handset should be charged without interruption for at least 30 minutes before registering it to the telephone base.

Make sure the handset is out of the telephone base or the handset charger. Make sure the handset shows To register HS, see manual before you begin registration.

Add and register a handset

To register a handset:

Put the handset in the telephone base. The base

•

IN USE light turns solid red. The handset shows Registering... Please wait. Then HANDSET Registered appears on the cordless handset.

The handset beeps and is now registered with the telephone base. It takes up to 60 seconds to complete registration.

If registration fails, the handset displays Registration failed and you hear an error tone. Retry the step above.

Getting started

Deregister devices

If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually.

To make deregistration easier, read all of the instructions on this page before you begin.

Make sure no handset is put in the telephone base before deregistration.

To deregister all devices:

Press and hold /FIND HANDSET at the side

1. of the telephone base for about 10 seconds until the telephone base IN USE light turns solid red and then flashes red, then release

/FIND HANDSET.

Immediately press /FIND HANDSET.

2. All handsets show To register HS, see

3. manual. The deregistration process takes about 10 seconds to complete.

To register the handset(s) to the telephone base again, follow the registration instructions on page 11.

You cannot deregister all devices if any system device is in use.

Telephone base layout

/ANS ON/OFF

Turn the built-in answering

• system on or off.

On when the answering system

• is turned on.

Incoming call light

Flashes when there is an

• incoming call.

Audio Assist

Enhance the clarity and

• loudness of the caller’s voice during message playback.

/FIND HANDSET

Page all handsets when idle.

•

/VOL and /VOL

Adjust the listening volume

• during message playback.

Adjust the base ringer volume

• while idle.

Message window

Show the number of messages,

• and other information of the answering system or telephone base.

Getting started

Telephone base layout

/REPEAT

Press once to repeat the playing

• message.

Press twice to play the previous

• message.

X/DELETE

Delete the playing message.

•

/SKIP

Skip to the next message during

• message playback.

/PLAY/STOP

Start or stop message playback.

•

IN USE light

On when the phone is in use

• or the answering system is answering an incoming call.

On when a device is being

• registered.

Flashes when devices are being

• deregistered.

Flashes when another

• telephone on the same line is in use.

SLOW

Slow down the message

• playback.

Handset layout

CHARGE light

On when the handset is charging.

•

Incoming call light

Flashes when there is an incoming

• call, or the base is paging the handset.

REDIAL/PAUSE

Press repeatedly to view the last

• 10 numbers dialed.

Press and hold to insert a dialing

• pause while dialing or entering numbers.

MENU/SELECT

Show the menu.

• Select an item or save an entry or

• setting while in a menu.

CID/

Review the caller ID log when idle.

• Scroll down while in menus or lists.

• Move the cursor to the left while

• entering names or numbers.

AUDIO ASSIST

Enhance the clarity and loudness

• of the caller’s voice during a call.

Getting started

Handset layout

•

/FLASH

Make or answer a call. Answer an incoming call when

you receive a call waiting alert during a call.

VOL- and VOL

•

Adjust the listening volume during a call or message playback.

•

Adjust the handset ringer volume while idle.

•

Review the phonebook when idle. Scroll up while in menus or lists.

•

Move the cursor to the right while entering names or numbers.

Press repeatedly to add or remove

• 1 in front of the telephone number before dialing or saving it in the phonebook while reviewing a caller ID log entry.

•

Press and hold to set or dial your voicemail number.

Handset layout

/CANCEL

Hang up during a call.

• Cancel an operation, or back up to

• the previous menu while in a menu.

Press and hold to return to idle

• mode while in a menu.

Silence the handset ringer

• temporarily while the phone is ringing.

Press and hold to erase the missed

• call indicator when idle.

Dialing keys

Enter numbers or characters.

• Answer an incoming call.

•

QUIET

•

Press repeatedly to display other dialing options when reviewing a caller ID log entry.

Press and hold to set and turn on the quiet mode, or turn it off.

Silence the handset ringer temporarily while the phone is ringing.

Getting started

Handset layout

•

MUTE/DELETE

•

Switch to tone dialing during a call if you have pulse service.

Switch between upper case and lower case while entering characters.

Mute the microphone during a call. Silence the handset ringer

temporarily while the phone is ringing.

Delete an individual entry while reviewing the redial list, phonebook, caller ID or reminder.

Delete a character or digit while entering names or numbers.

Delete the playing message or announcement.

Make or answer a call.

• Switch between the handset

• speakerphone and the handset earpiece during a call.

Telephone settings

Using the menu

You can use the menu of a cordless handset to change the telephone settings.

Press MENU when idle.

1. Press or until the

2. screen displays the desired feature menu.

Press SELECT to enter that menu.

To return to the previous menu, press CANCEL.

• To return to idle mode, press and hold CANCEL.

•

Telephone settings

Ringer volume

Telephone base ringer volume:

Press /VOL or /VOL when idle.

•

Handset ringer volume:

Press VOL+ or VOL- when idle.

•

Ringer tone

Press MENU when idle.

1. Scroll to Ringers, then press SELECT.

2. Scroll to Ringer tone, then press SELECT.

3. Scroll to sample each ringer tone, then

4. press SELECT.

Set date and time

The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature and the answering system work properly.

Press MENU when idle.

1. Scroll to Set date/time, then press SELECT.

2. Enter the month, date and year, then

3. press SELECT.

Enter the hour and minute, then scroll to select

4. AM or PM.

Press SELECT.

Telephone settings

Voice Announce caller ID

The voice announce caller ID feature lets you know who’s calling without having to look at the display.

Press MENU when idle.

1. Scroll to Annc Caller ID, then press SELECT.

2. Scroll to the desired option, then press SELECT.

Set all On/Off - Change the setting for

•

all devices.

Local handset - Change the setting for that

•

handset only.

Base - Change the setting for the telephone

•

base only.

Scroll to On or Off, then press SELECT.

LCD language

You can select a language (English, French or Spanish) to be used in all screen displays.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Press SELECT to select LCD language.

3. Scroll to select English, Français or Español,

4. then press SELECT twice.

Voice Announce is a registered trademark of ClassCo Inc.

Talking digit

You can select the volume or turn off the audible spoken tone when you press the dialing key while predialing.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Talking Digit, then press SELECT.

3. Scroll to sample each volume level, then

4. press SELECT.

Voicemail number

Save your voicemail number to 1 for quick access. The voicemail number is shared by all handsets. Press and hold 1 to retrieve voicemail from your service provider.

Press and hold 1 when idle.

1. Enter the voicemail access number provided by

2. your telephone service provider (up to 30 digits) when prompted.

Press SELECT.

Telephone settings

Clear voicemail indicators

Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off the indicators, New voicemail and . It does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Clr voicemail, then press SELECT.

3. Press SELECT.

Rename handset

You can create a name for each system handset.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Rename handset, then press SELECT.

3. Enter the desired name, then press SELECT.

Key tone

The handset is set to beep with each key press. You can set the key tone volume or turn the key tone off for each handset.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Key tone, then press SELECT.

3. Scroll to sample each volume level, then

4. press SELECT.

Use caller ID to automatically set date and time

If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to CID time sync, then press SELECT.

3. Scroll to On or Off, then press SELECT.

Telephone settings

Home area code

If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the caller ID log.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Home area code, then press SELECT.

3. Enter a three-digit home area code, then

4. press SELECT.

Dial mode

The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call.

Press MENU when idle.

1. Scroll to Settings, then press SELECT.

2. Scroll to Dial mode, then press SELECT.

3. Scroll to select Touch-tone or Pulse, then

4. press SELECT.

Quiet mode

You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted.

When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on.

To set and turn the quiet mode on:

Press and hold QUIET# on the cordless handset

1. when idle. The handset shows Quiet: _ _ hours (1-12 hours).

Enter the desired duration (1-12), then

2. press SELECT.

To turn the quiet mode off:

While the quiet mode is on, press and hold QUIET#.

•

Telephone operation

Make a call

Press or .

1. When you hear a dial tone, dial the number.

Answer a call

Press , or any dialing key.

•

End a call

Press OFF or place the handset in the telephone

• base or handset charger.

Speakerphone

When the handset is on a call, press to switch

• between the handset speakerphone and the handset earpiece.

Equalizer

The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural.

Press MENU during a call.

1. Press SELECT to choose Equalizer.

2. Scroll to Natural, Treble 1, Treble 2 or Bass,

3. then press SELECT.

Telephone operation

Audio Assist

Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone.

To turn on Audio Assist on the handset:

While you are on a call using

• the handset earpiece, press AUDIO ASSIST on the handset.

Press AUDIO ASSIST again to

• turn off.

To turn on Audio Assist on the telephone base:

During message playback, press

• Audio Assist on the telephone base.

Press Audio Assist again to turn off.

•

Volume control

During a call, press VOL- or VOL+ on a handset.

•

Mute

The mute function allows you to hear the other party but the other party cannot hear you.

During a call, press MUTE.

• Press MUTE again to resume the conversation.

•

Audio Assist is a registered trademark of Advanced American Telephones.

Telephone operation

Call waiting

If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call.

Press FLASH to put your current call on hold

• and take the new call.

Press FLASH to switch back and forth

• between calls.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the telephone base or handset without disconnecting the call. The next call rings normally at the preset volume.

To silence the ringer temporary on a handset:

Press MUTE, CANCEL or QUIET.

•

To silence the ringer temporary at the telephone base:

Press /VOL.

•

Redial

The last 10 telephone numbers dialed (up todialed (up to (up to 30 digits) are stored in the system memory.

Press REDIAL when idle.

1. Press , or REDIAL repeatedly to browse.

2. When the desired entry displays, press or

3. to dial.

Temporary tone dialing

If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.

During a call, press .

1. Enter the number you wish to dial. The telephone

2. sends touch-tone signals. It automatically returns to pulse dialing mode after you end the call.

Check voicemail

Press and hold 1 on the cordless handset to

• dial the stored voicemail number.

Telephone operation

Chain dialing

Use this feature on the cordless handsets to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call.

To access a number from the phonebook while on a call:

Press MENU.

1. Scroll to Phonebook, then press SELECT.

2. Scroll to the desired entry, then press SELECT.

To access a number from the caller ID log while on a call:

Press MENU.

1. Scroll to Caller ID log, then press SELECT.

2. Scroll to the desired entry, then press SELECT.

To access a number from the redial list while on a call:

Press REDIAL to enter the redial list.

1. Press , or REDIAL repeatedly to browse to

2. the desired entry.

Press SELECT.

Transfer a call

While on an outside call, you can transfer the call from a cordless handset to another system device.

During a call, press MENU. Scroll to Transfer,

1. then press SELECT.

If you have three or more handsets, scroll to

•

the desired device and then press SELECT.

The outside call is put on hold and the handset shows Transferring call.../Transferring call to all... The destination handset rings.

To answer the call on the destination handset,

2. press , or any dialing key.

Telephone operation

Find handset

This feature helps you find misplaced handsets.

To start the paging tone:

Press /FIND HANDSET on the right side of

• the telephone base. All idle handsets ring and display ** Paging **.

To stop the paging tone:

Press , , OFF or any dialing key on a

• handset, or return the handset to the telephone base or handset charger.

-OR-

Press /FIND HANDSET on the telephone base.

•

Press MUTE to mute the ringer of other handsets until you find the missing handset.

Multiple handset use

Join a call in progress

Another handset can join an outside call. You can share an outside call with up to four handsets at the same time.

Press

• Press OFF or place the handset in the telephone

• base or handset charger to exit the call.

Intercom

Use the intercom feature for conversations between two system handsets.

To initiate an intercom call:

Press MENU, then scroll to Intercom, then

1. press SELECT. When you have more than two handsets, scroll to the desired device and press SELECT. Your handsetYour handset shows Calling other handset/Calling HANDSET X.

The destination handset rings and shows HANDSET X is calling.

To answer the intercom call on the destination

2. handset, press , or any dialing key.

To end the intercom call on either handset, one

3. party presses OFF, or places the handset back in the telephone base or handset charger.

to join the call.

Phonebook

The phonebook stores up to 50 entries, which are shared by all handsets.

Add a phonebook entry

Press MENU when idle.

1. Scroll to Phonebook, then press SELECT.

2. Scroll to Add contact, then press SELECT.

3. Enter a number.

-OR-

Copy a number from the redial list by pressing REDIAL then or , or pressing REDIAL repeatedly to find the desired number. Press SELECT to copy the number.

Press SELECT.

5. Enter a name, then press SELECT.

Review phonebook entries

Phonebook entries appear alphabetically.

Press when idle to show the first entry in the

1. phonebook.

Press or to browse through the entries.

Phonebook

Alphabetical search

Press when idle to show the first entry in

1. the phonebook.

Use the dialing keys to enter the first letter

2. associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see Linda. If necessary, press or to browse.

Dial a phonebook entry

Search for the desired entry in the phonebook

1. (see Review phonebook entries on page 36 or Alphabetical search above).

Press or to dial.

Edit a phonebook entry

Search for the desired entry in the phonebook

1. (see Review phonebook entries on page 36 or Alphabetical search above). Press SELECT.

Edit the number, then press SELECT.

2. Edit the name, then press SELECT.

Delete a phonebook entry

To delete the displayed phonebook entry, press

• DELETE. Then press SELECT. You cannot retrieve a deleted entry.

Caller ID

The caller ID log stores up to 50 entries, which are shared by all system handsets.

Missed call indicator

When there are calls that have not been reviewed in the caller ID log, the handsets display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away.

Each time you review a caller ID log entry marked NEW on the cordless handset, the number of missed calls decreases by one.

If you do not want to review the missed calls one by one, press and hold CANCEL when the handset is not in use to clear the missed call indicator. All the entries are then considered old and kept in the caller ID log.

Caller ID

Review the caller ID log

Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook.

Press CID when idle.

1. Press or to browse.

View dialing options

While reviewing the caller ID log, press QUIET# repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the phonebook.

Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook.

When the number is displayed in the correct format for dialing, press or on a handset to dial.

Save a caller ID log entry to the phonebook

Search for the desired caller ID log entry (see

1. Review the caller ID log above).

Press SELECT to choose an entry.

2. Edit the number, then press SELECT.

3. Edit the name, then press SELECT.

Reminder

About the reminder

The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times.

Add a reminder

Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes.

Press MENU when idle.

1. Scroll to Reminder, then press SELECT.

2. Scroll to Set reminder, then press SELECT.

3. Enter the month, date and year, then press SELECT.

4. Enter the hour and minute, then scroll to select

5. AM or PM, then press SELECT.

The system announces, “Record after the tone.

6. Press 5 when you are done.” After the tone, speak towards the microphone.

Press 5 when done.

7. Scroll to the desired frequency, then press SELECT.

Reminder

Review reminders

When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the reminder. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.”

Press MENU when idle.

1. Scroll to Reminder, then press SELECT.

2. Press SELECT to select Review. The reminders

3. play automatically.

Add and review reminders remotely

You can also add or review reminders remotely from any touch-tone telephone. See Remote access on page 56 for more information.

Answering system settings

Answering system

Use the answering system menu of a cordless handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time.

You can also turn on or off the answering system

on the telephone base.

Answering system settings

Announcement

The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own.

Record your own announcement

You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded.

To record an announcement with a handset:

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Press SELECT again to select Announcement.

3. Press SELECT again to select Record annc.

4. The system announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards the microphone.

Press 5 when done.

Answering system settings

Answer on/off

The answering system must be turned on to answer and record messages.

When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the cordless handset.

To turn the answering system on or off with a handset:

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Answer ON/OFF, then press SELECT.

3. Scroll to On or Off, then press SELECT.

To turn the answering system on or off at the telephone base:

Press /ANS ON/OFF.

•

Call screening

Use this feature to choose whether incoming messages can be heard over the cordless handset and the telephone base while they are being recorded.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Ans sys setup, then press SELECT.

3. Press SELECT again to select Call screening.

4. Scroll to On or Off, then press SELECT.

Number of rings

You can choose two, three, four, five or six rings, or toll saver. With toll saver selected, the answering system answers after two rings if you have new messages, or after four rings when there are no new messages. This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Ans sys setup, then press SELECT.

3. Scroll to # of rings, then press SELECT.

4. Scroll to select 6, 5, 4, 3, 2 or Toll saver, then

5. press SELECT.

Answering system settings

Remote access code

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Ans sys setup, then press SELECT.

3. Scroll to Remote code, then press SELECT.

4. Enter a two-digit number, then press SELECT.

Message alert tone

When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert

tone is preset to Off.

There is no audible alert at the handset.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Ans sys setup, then press SELECT.

3. Scroll to Msg alert tone, then press SELECT.

4. Scroll to On or Off, then press SELECT.

Answering system settings

Message recording time

You can set the recording time allowed for incoming messages. The message length is three minutes by default.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Ans sys setup, then press SELECT.

3. Scroll to Recording time, then press SELECT.

4. Scroll to 3 minutes, 2 minutes or 1 minute,

5. then press SELECT.

Answering system operation

Answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If XX New messages and display on the

• cordless handsets, there are new messages in the built-in answering system. To listen to the messages recorded on your digital answering system, press /PLAY/STOP on the telephone base.

If and New voicemail display on the cordless

• handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, press and hold 1 on your handset. See Voicemail number on page 23 to set your voicemail number.

Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

Answering system operation

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering system and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Answering system operation

Message capacity

The answering system can record and store up to 99 messages. Each message can be up to three minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

Call screening

To screen a call at the telephone base:

If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system.

Options while a message is being recorded:

Press q/VOL or p/VOL to adjust the

• listening volume.

•

Press /STOP to temporarily turn off the feature.

To screen a call at a handset:

If the answering system and call screening are on, press SELECT. The announcement and the incoming message broadcast at the handset while the call is answered by the answering system.

Options while a message is being recorded:

Press VOL

• Press OFF to temporarily turn off the feature.

• Press SELECT to temporarily turn on the feature

• if it is set to off.

Press to switch between the speakerphone and

• the handset earpiece.

or VOL- to adjust the listening volume.

Call intercept

If you want to talk to the caller whose message is being recorded, press on a cordless handset.

Temporarily turn off the message alert tone

If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except

/FIND HANDSET) temporarily silences the message

alert tone.

The message alert tone resumes when you receive a new message.

Answering system operation

Message playback

To play messages on a handset:

Press MENU when idle.

1. Press SELECT to select Play messages.

2. If you have only new or old messages, the

3. messages play automatically.

-OR-

If you have both new and old messages, scroll to Play new msgs or Play old msgs, then press SELECT.

Options during playback:

Press VOL+ or VOL- to adjust the message

• playback volume.

Press 6 to skip to the next message.

• Press 4 to repeat the message. Press 4 twice to

• hear the previous message.

Press DELETE to delete the playing message.

• Press to switch between the speakerphone

• and the handset earpiece.

Press to call back the caller. The screen

• displays Call back? Press SELECT to confirm or press OFF to cancel.

Press SELECT to pause the playback and view

• the caller’s information. Then you can press

to call back.

Answering system operation

To play messages at the telephone base:

Press /PLAY when idle.

1. If you have only new or old messages, the

2. messages play automatically.

-OR-

If you have both new and old messages, the new messages play automatically.

Options during playback:

Press q/VOL or p/VOL to adjust the message

• playback volume.

Press /SKIP to skip to the next message.

• Press /REPEAT to repeat the playing message.

• Press /REPEAT twice to hear the previous message.

Press X/DELETE to delete the playing message.

• Press /STOP to stop the playback.

• Press SLOW to reduce the playback speed.

• Press Audio Assist to increase the playback clarity.

•

Answering system operation

Delete all old messages

You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

To delete all old messages with a handset:

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Delete all old, then press SELECT.

3. Press SELECT to confirm.

To delete all old messages at the telephone base:

Press X/DELETE when idle.

1. Quickly press X/DELETE again.

Record, play and delete memos

Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages.

Press MENU when idle.

1. Scroll to Answering sys, then press SELECT.

2. Scroll to Record memo, then press SELECT.

3. The system announces, “Record after the tone.

4. Press 5 when you are done.” After the tone, speak towards the microphone.

Press 5 when done.

Answering system operation

Remote access

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19.

Dial your telephone number from any touch-tone

1. telephone.

Enter the two-digit security code after the

2. announcement and the long beep.

The system announces, “Press star for reminder

3. or press pound to listen to messages.” Press

or #.

After pressing , you can enter one of the

•

following remote commands:

Command Function

1 Review reminders. 2 Set reminders. 3 End the call. 4 Turn reminder on or off.

-OR-

After pressing #, you can enter one of the

•

following remote commands.

Command Function

1 Play all messages. 2 Play new messages.

33 Delete all old messages.

5 Stop.

*5 Hear a list of remote commands.

*7 Record a new announcement.

8 End the call.

Delete the current message (during playback).

Repeat the current message (during playback).

Skip to the next message (during playback).

Turn the answering system on or off.

Appendix

Handset battery

It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:

Operation Operating time

While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days

* Operating times vary depending on your actual use and the age of the battery.

** Handset is not charging or in use.

The battery needs charging when:

A new battery is installed in the handset.

•

The handset beeps.

•

A battery is properly installed and the screen is blank.

•

Low battery or Place in charger displays on the handset.

•

Appendix

Handset battery

CAUTION:

To reduce the risk of fire or injury, read and follow these instructions:

Use only the batteries provided or equivalent. To

•

order a replacement, go to www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

Do not dispose of the batteries in a fire. Check with

•

local waste management codes for special disposal instructions.

Do not open or mutilate the batteries. Released

•

electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

Exercise care in handling batteries in order not to

•

create a short circuit with conductive materials. Charge the batteries provided with or identified for

•

use with this product only in accordance with the instructions and limitations specified in this manual.

Observe proper polarity orientation between the battery

•

and metallic contacts. To prevent fire or shock hazard, do not expose this

•

product to water or any type of moisture.

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call

1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in.

•

Make sure you plug the battery connector securely into

•

the cordless handset. Make sure you plug the telephone line cord securely and

•

firmly into the telephone base and the telephone wall jack. Charge the battery in the cordless handset for at least

•

11 hours. For optimum daily performance, return the cordless handset to the handset charger when not in use.

If the battery is completely depleted, charge the handset

•

for at least 30 minutes before use. Reset the telephone base. Unplug the electrical

•

power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new handset battery.

•

Appendix

Troubleshooting

I cannot get a dial tone.

Try all the suggestions above.

•

Move the cordless handset closer to the telephone

•

base. You may have moved out of range. If the previous suggestions do not work, disconnect the

•

telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

Your line cord may be defective. Try installing a new

•

line cord. If you have changed your telephone service to digital

•

service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

I cannot dial out.

Try all the suggestions above.

•

Make sure you have a dial tone before dialing. The

•

cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

Eliminate any background noise. Noise from a

•

television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dial from another room with less background noise.

Appendix

Troubleshooting

If other phones in your home are having the same

•

problem, contact your telephone service provider (charges may apply).

If you have changed your telephone service to digital

•

service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

My cordless handset isn’t performing normally.

Make sure you plug the power cord securely into

•

the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

Move the cordless handset closer to the telephone

•

base. You may have moved out of range. Reset the telephone base. Unplug the electrical power.

•

Wait for 15 seconds then plug the power cord back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and

•

other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Appendix

Troubleshooting

Out of range OR Base no power appears on my cordless handset.

Ensure you plug the telephone base in properly and

•

the power is on. Place the cordless handset closer to the telephone

•

base for synchronization. Move the cordless handset closer to the telephone

•

base. You may have moved out of range. Reset the telephone base. Unplug the electrical

•

power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and

•

other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

The handset battery does not accept charge while in the telephone base or handset charger.

If the cordless handset is in the telephone base or

•

handset charger and the charge light is not on, refer to The charge light is off on page 68.

Charge the battery in the cordless handset for at least

•

11 hours. For optimum daily performance, return the cordless handset to the telephone base or handset charger when not in use.

Appendix

Troubleshooting

If the battery is completely depleted, charge the

•

handset for at least 30 minutes before use. You may need to purchase a new battery.

•

I have accidentally set my handset LCD language to Spanish or French, and I don’t know how to change it back to English.

Press MENU, then enter 364#.

•

I get noise, static, or weak signals even when I’m near the telephone base.

If you subscribe to high-speed Internet service (DSL

•

- digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Contact your DSL service provider for more information about DSL filters.

You may be able to improve the performance of your

•

cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

Other electronic products such as HAM radios and

•

other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Appendix

Troubleshooting

Do not install this phone near a microwave oven or

•

on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or a surge

•

protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

Relocate your phone to a higher location. The phone

•

may have better reception in a high area. If other phones in your home are having the same

•

problem, contact your telephone service provider (charges may apply).

I experience poor sound quality when using the handset speakerphone.

For increased sound quality while using the handset

•

speakerphone, place the handset on a flat surface with the dialing keys facing up.

I hear other calls while using my phone.

Disconnect the telephone base from the telephone

•

jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider.

Appendix

Troubleshooting

The telephone does not ring when there is an incoming call.

Make sure that the ringer is not off.

•

Make sure you plug in the telephone line cord securely

•

into the telephone base and the telephone jack. Make sure you plug in the power cord securely.

•

The cordless handset may be too far from the

•

telephone base. Charge the battery in the cordless handset for at least

•

11 hours. For optimum daily performance, return the cordless handset in the telephone base or handset charger when not in use.

You may have too many extension phones on your

•

telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.

The layout of your home might be limiting the operating

•

range. Try moving the telephone base to another location, preferably to a higher location.

If other phones in your home are having the same

•

problem, contact your telephone service provider (charges may apply).

Test a working phone at the phone jack. If another

•

phone has the same problem, contact your telephone service provider (charges may apply).

Other electronic products such as HAM radios and

•

other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Appendix

Troubleshooting

Remove and install the cordless handset battery again.

•

Place the cordless handset in the telephone base or handset charger. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

Your line cord may be defective. Try installing a new

•

line cord.

My calls cut in and out while I’m using my cordless handset.

Other electronic products such as HAM radios and

•

other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Do not install this phone near a microwave oven or on the

•

same electrical outlet. You may experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or surge

•

Relocate your telephone base to a higher location.

•

The phone may have better reception when installed in a high area.

If other phones in your home are having the same

•

problem, contact your telephone service provider (charges may apply).

Appendix

Troubleshooting

The charge light is off.

Make sure you plug the power and line cords in

•

correctly and securely. Reset the telephone base. Unplug the electrical power.

•

Wait for 15 seconds then plug the power cord back in. Allow up to one minute for the cordless handset and telephone base to reset.

Clean the charging contacts on the cordless handset,

•

charger and telephone base each month with a pencil eraser or cloth.

Make sure that the handset battery is installed properly.

•

My caller ID isn’t working properly.

Caller ID is a subscription service. You must

•

subscribe to this service from your telephone service provider for this feature to work on your phone.

The caller must be calling from an area that supports

•

caller ID. Both your and your caller’s telephone service

•

providers must use caller ID compatible equipment. If you subscribe to high-speed Internet service (DSL

•

- digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Contact your DSL service provider

for more information about DSL filters.

Appendix

Troubleshooting

My telephone does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting

•

features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may

•

be lost when the answering system disconnects the call after the preset recording time.

If the caller pauses for too long, the answering system

•

stops recording and disconnects the call. If memory on the answering system becomes full

•

during a message, the answering system stops recording and disconnects the call.

If the caller’s voice is very soft, the answering system

•

may stop recording and disconnect the call.

The messages are very difficult to hear.

Press p/VOL on the telephone base, or VOL+ on the

•

handset to increase the listening volume.

Appendix

Troubleshooting

The answering system does not answer after the correct number of rings.

Make sure that the answering system is on.

•

ANS ON should show on the cordless handset and

/ANS ON/OFF light on the telephone base should

be on. If toll saver is activated, the number of rings changes

•

to two when you have new messages stored. If the memory is full or the system is off, the system will

•

answer after 10 rings. In some cases, the answering system is affected by the

•

ringing system used by your telephone service provider. If you subscribe to voicemail service, change the

•

number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same

•

telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Appendix

Troubleshooting

The telephone does not respond to remote commands.

Make sure you enter your remote access code correctly.

•

Make sure you are calling from a touch-tone phone.

•

When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote

•

access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be interference on the phone line you are

•

using. Press the dialing keys firmly.

The answering system does not record messages.

Make sure that the answering system is on.

•

ANS ON should show on the cordless handset and

/ANS ON/OFF light on the telephone base should

be on. Make sure the memory of the answering system is

•

not full. If you subscribe to voicemail service, change the

•

number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

Appendix

Troubleshooting

If there is a fax machine connected to the same

•

telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The system announces “Time and day not set.”

You need to reset the system clock.

•

The outgoing announcement is not clear.

When you record your announcement, make sure you

•

speak in a normal tone of voice, about nine inches from the handset.

Make sure there is no background noise (TV, music,

•

etc.) while recording.

New voicemail and show on the cordless handset and I don’t know why.

Your telephone has both a built-in answering system

•

and voicemail indication. If New voicemail and appear on the cordless handset, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

Appendix

Troubleshooting

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system

•

and voicemail indication. They are independent features and each alerts you to new messages

differently. If you subscribe to voicemail service

from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

Common cure for electronic equipment.

If the telephone does not seem to be responding normally, do the following (in the order listed):

Disconnect the power to the telephone base.

•

Disconnect the cordless handset battery.

•

Wait a few minutes.

•

Connect power to the telephone base.

•

Install the cordless handset battery again, and

•

place the cordless handset in the telephone base or handset charger.

Wait for the cordless handset to reestablish their

•

connections with the telephone base. Allow up to one minute for this to take place.

Appendix

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do

not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water such as near a bath tub,

wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.

Do not place this product on an unstable table, shelf, stand

or other unstable surfaces.

Slots and openings in the back or bottom of the telephone

base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

This product should be operated only from the type of

power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not

install this product where the cord may be walked on.

Appendix

Important safety instructions

Never push objects of any kind into this product through

the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

To reduce the risk of electric shock, do not disassemble

10.

this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

Do not overload wall outlets and extension cords.

11.

Unplug this product from the wall outlet and refer

12.

servicing to an authorized service facility under the following conditions:

When the power supply cord or plug is damaged

• or frayed.

If liquid has been spilled onto the product.

•

If the product has been exposed to rain or water.

•

If the product does not operate normally by following

• the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

If the product has been dropped and the telephone

• base/handset has been damaged.

If the product exhibits a distinct change in performance.

•

Appendix

Important safety instructions

Avoid using a telephone (other than cordless) during an

13. electrical storm. There is a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity

14. of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into its cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

Only put the handset of your telephone next to your ear

15. when it is in normal talk mode.

The power adapters are intended to be correctly oriented

16. in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

SAVE THESE INSTRUCTIONS

Appendix

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the

•

pacemaker.

Should NOT place wireless telephones directly over the

•

pacemaker, such as in a breast pocket, when it is turned ON.

Should use the wireless telephone at the ear opposite the

•

pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Appendix

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

When the handset is out of range, the handset displays Out of range OR Base no power.

If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you

press . Move closer to the telephone base, then press to answer the call.

If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

ECO mode

This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activates automatically whenever the handset is synchronized with the telephone base.

Appendix

Energy-saving charging mode

When this mode is activated, all telephone functions, except handset battery charging, will be disabled.

To activate the energy-saving charging mode:

Unplug the telephone base power adapter from the

power outlet. Make sure all handsets are plugged with charged batteries.

While you press and hold /FIND HANDSET, plug the

telephone base power adapter back to the power outlet.

After about 20 seconds, when the IN USE light starts

flashing, release /FIND HANDSET and then press it again within 2 seconds.

When the phone successfully enters the energy-saving mode, the IN USE light turns off and all handsets display To register HS, see manual.

When the phone fails to enter this mode, repeat Step 1 through Step 3 above.

Note: The telephone base will be powered up as normal if you fail to press /FIND HANDSET within 2 seconds in Step 3.

To deactivate the energy-saving charging mode:

Unplug the telephone base adapter from the power outlet,

then plug it back in. Then the telephone base is powered up as normal.

page 11 for handset registration instructions.

Appendix

Maintenance

Taking care of your telephone

Your telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords.

Appendix

About cordless telephones

Privacy: The same features that make a cordless telephone

•

convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

Electrical power: The telephone base of this cordless

•

telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

Potential TV interference: Some cordless telephones

•

operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference.

Rechargeable batteries: Exercise care in handling

•

batteries in order not to create a short circuit with conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of

•

these batteries in a safe manner. Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

Appendix

The RBRC® seal

The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call 1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

makes it easy for you to

Appendix

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

Appendix

Limited warranty

What is not covered by this limited warranty?

This limited warranty does not cover:

Product that has been subjected to misuse, accident,

shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or

Product that has been damaged due to repair, alteration

or modification by anyone other than an authorized service representative of VTech; or

Product to the extent that the problem experienced is

caused by signal conditions, network reliability, or cable or antenna systems; or

Product to the extent that the problem is caused by use with

non-VTech accessories; or Product whose warranty/quality stickers, product serial

number plates or electronic serial numbers have been removed, altered or rendered illegible; or

Product purchased, used, serviced, or shipped for repair

from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

Product returned without a valid proof of purchase (see

item 2 on the next page); or Charges for installation or set up, adjustment of customer

controls, and installation or repair of systems outside the unit.

Appendix

Limited warranty

How do you get warranty service?

To obtain warranty service in the United States of America, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

Return the entire original package and contents including

the Product to the VTech service location along with a description of the malfunction or difficulty; and

Include a “valid proof of purchase” (sales receipt)

identifying the Product purchased (Product model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing address,

and telephone number.

Appendix

Limited warranty

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/ provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt

as proof of purchase.

Appendix

FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different

•

from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician

•

for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

Appendix

FCC, ACTA and IC regulations

FCC Part 15

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user.

Caution: To maintain the compliance with the FCC’s RF exposure guideline, the telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian ICES-003.

Appendix

FCC, ACTA and IC regulations

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer.

Appendix

FCC, ACTA and IC regulations

FCC Part 68 and ACTA

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Appendix

FCC, ACTA and IC regulations

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

Appendix

Technical specifications

Frequency control

Transmit frequency

Channels 5

Nominal effective range

Power requirements

Memory Directory: 50 memory locations;

Crystal controlled PLL synthesizer

Telephone base: 1921.536-1928.448 MHz

Handset: 1921.536-1928.448 MHz

Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use.

Telephone base: 6V DC @ 400mA

Handset charger: 6V AC @ 300mA

Handset: 2.4V Ni-MH battery

up to 30 digits and 15 characters

Caller ID log: 50 memory locations; up to 24 digits and 15 characters

Index

Add a handset 10–11 Add a phonebook entry 36 Add a reminder 40 Alphabetical search 37 Announcement 43 Answer a call 28 Answering system and

voicemail 48

Answering system

operation 48–57

Answering system

settings 42–47 Answer on/off 44 Audio Assist 29

Battery 5, 58–59 Battery backup 4

Call intercept 51 Call screening 45, 50–51 Call waiting 30 Caller ID 38–39 Chain dialing 32 Charging 5 Check voicemail 31 Clear voicemail indicators 24 Clock 21

Date and time 21 Delete a phonebook entry 37 Delete messages 52, 53, 54

Deregister devices 12 Dial a phonebook entry 37

Dial mode 26 Dialing options 39

ECO mode 78 Edit a phonebook entry 37 End a call 28 Equalizer 28

Find handset 34

Handset battery 58–59 Handset battery charging 5 Handset battery installation 2 Handset charger installation 3 Handset layout 15–18 Handset locator 34 Home area code 26

Installation 1, 2, 3, 6–7 Intercom 35

Join a call 35

Key tone 25

LCD language 22 Limited warranty 83–86

Index

Maintenance 80 Make a call 28 Memo 55 Menu 19 Message alert tone 46, 51 Message capacity 50 Message playback 52–53 Message recording time 47 Missed call indicator 38 Mute 29

Number of rings 45

Operating range 78 Operation 28–34, 48–57

Phonebook 36–37 Play messages 52–53 Power outage 4

Quiet mode 27

Record an announcement 43 Redial 31 Reminder 40–41 Remote access 46, 56–57 Rename handset 24 Review caller ID log 39 Review phonebook 36

Review reminders 41 Ringer silencing 30 Ringer tone 20 Ringer volume 20

Safety instructions 74–76 Save a caller ID log entry 39 Set date and time 21 Settings 19–27, 42–47 Share a call 35 Speakerphone 28

Talking digit 23 Technical specifications 92 Telephone base installation 1 Telephone base layout 13–14 Tone dialing 26, 31 Transfer a call 33 Troubleshooting 60–73

Voice Announce caller ID 22 Voicemail 23, 24, 48, 49 Volume 20, 29, 50, 51, 52, 53

Wall mount 6–7 Warranty 83–86

VTech SN6127 Abridged manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Telephone base installation

Handset battery installation

Handset charger installation

Battery backup

Handset battery charging

Tabletop to wall mount installation

Are you a new cable or VoIP subscriber?

Did you subscribe to voicemail service from your telephone service provider?

Expand your telephone system

Add and register a handset

Deregister devices

Telephone base layout

Handset layout

Telephone settings

Using the menu

Ringer volume

Ringer tone

Set date and time

LCD language

Talking digit

Voicemail number

Clear voicemail indicators

Rename handset

Key tone

Use caller ID to automatically set date and time

Home area code

Dial mode

Quiet mode

Telephone operation

Make a call

Answer a call

End a call

Speakerphone

Equalizer

Volume control

Mute

During a call, press MUTE.

Call waiting

Temporary ringer silencing

Redial

Temporary tone dialing

Check voicemail

Chain dialing

Transfer a call

Find handset

Join a call in progress

Intercom

Add a phonebook entry

Review phonebook entries

Alphabetical search

Edit a phonebook entry

Delete a phonebook entry

Caller ID

Missed call indicator

Review the caller ID log

View dialing options

Save a caller ID log entry to the phonebook

Reminder

About the reminder

Add a reminder

Review reminders

Add and review reminders remotely

Answering system settings

Answering system

Announcement

Record your own announcement

Answer on/off

Call screening

Number of rings

Remote access code

Message alert tone

Message recording time

Answering system operation

Answering system and voicemail

Using the answering system and voicemail together