VTech SN6127 User Manual
CareLine
Complete user’s manual
™
w w w.v t e c h p h o n e s . c o m
Models:
SN6127/SN6127-2
BC
Congratulations
T
Compatible with
Hearing Aid T-Coil
TIA-1083
on purchasing your new VTech product. Before using this telephone,
please read Important safety instructions on pages 96-97 of
this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this
manual thoroughly to ensure proper installation and operation of this
innovative and feature rich VTech product. For support, shopping, and
everything new at VTech, visit our website at
In Canada, visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR
efficiency guidelines.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
®
label indicating it meets the latest energy
www.vtechphones.com.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced warranty support.
Product news
Learn about the latest VTech products.
Parts checklist
Your telephone package contains the following items. Save your sales
receipt and original packaging in case it is necessary to ship your
telephone for warranty service.
Telephone base
Battery compartment
cover
(1 for SN6127)
(2 for SN6127-2)
Cordless handset
(1 for SN6127)
(2 for SN6127-2)
Battery
(1 for SN6127)
(2 for SN6127-2)
Quick start guide
Handset charger
and charger adapter
(1 for SN6127-2)
Telephone base
power adapter
Abridged user’s manual
Telephone
line cord
Wall mount
bracket
Quick
start guide
Abridged
user’s manual
Table of contents
Getting started ...................... 1
Telephone base installation ........ 1
Handset battery installation and
charging ................................... 2
Handset charger installation and
charging ................................... 3
Handset battery charging ........... 4
Battery backup............................ 5
Installation options ...................... 6
Tabletop to wall mount
installation ................................ 6
Wall mount to tabletop
installation ................................ 8
Are you a new cable or VoIP
subscriber? .............................. 9
Did you subscribe to voicemail
service from your telephone
service provider? .................... 10
Expand your telephone
system .................................... 11
Add and register a handset ...... 12
Deregister all devices ............... 13
Telephone base layout ............. 14
Handset layout.......................... 16
Telephone settings ............. 19
Using the menu ........................ 19
Ringer volume .......................... 20
Ringer tone ............................... 21
Set date and time ..................... 22
Voice Announce caller ID ........ 23
LCD language........................... 25
Talking digit .............................. 25
Voicemail number ..................... 26
Clear voicemail indicators......... 27
Rename handset ...................... 28
Key tone ................................... 28
Use caller ID to automatically
set date and time ................... 29
Home area code ....................... 29
Dial mode ................................. 30
Quiet mode ............................... 31
Telephone operation .......... 32
Make a call ............................... 32
Predial a call ............................. 32
Answer a call ............................ 32
End a call .................................. 32
Speakerphone .......................... 32
Equalizer................................... 33
Audio Assist ............................. 34
Volume control.......................... 34
Mute.......................................... 35
Call waiting ............................... 35
Temporary ringer silencing ....... 35
Redial ....................................... 36
Temporary tone dialing ............. 36
Check voicemail ....................... 37
Web address ............................ 37
Chain dialing ............................. 38
Transfer a call ........................... 39
Find handset ............................. 40
Multiple handset use .......... 41
Join a call in progress ............... 41
Intercom.................................... 42
i
Table of contents
Answer an incoming call during
an intercom call ...................... 43
Transfer a call during an
intercom call ........................... 44
Phonebook .......................... 46
About the phonebook ............... 46
Add a phonebook entry ............ 47
Review phonebook entries ....... 49
Alphabetical search .................. 49
Dial a phonebook entry............. 50
Edit a phonebook entry............. 51
Delete a phonebook entry ........ 51
Caller ID ............................... 52
About the caller ID log .............. 52
Information about caller ID with
call waiting ............................. 52
Caller ID log .............................. 53
Missed call indicator ................. 54
Memory match .......................... 54
Review the caller ID log ............ 55
View dialing options .................. 56
Dial a caller ID log entry ........... 56
Save a caller ID log entry to the
phonebook ............................. 57
Delete caller ID log entries ....... 58
Caller ID log screen
messages ............................... 58
Reminder ............................. 59
About the reminder ................... 59
Add a reminder ......................... 59
Review reminders ..................... 61
Add and review reminders
remotely ................................. 61
Reminder on/off ........................ 62
Answering system
settings ............................. 63
Answering system .................... 63
Announcement ......................... 63
Record your own
announcement ....................... 63
Play your announcement .......... 64
Answer on/off............................ 65
Call screening ........................... 66
Number of rings ........................ 66
Remote access code ................ 67
Message alert tone ................... 67
Message recording time ........... 68
Answering system
operation ........................... 69
Answering system and
voicemail ................................ 69
Using the answering system
and voicemail together ........... 70
Message capacity ..................... 70
New message indication........... 70
Call screening ........................... 71
Call intercept............................. 71
Temporarily turn off the
message alert tone ................ 71
Message playback .................... 72
Delete all old messages ........... 74
ii
Table of contents
Record, play and delete
memos ................................... 75
Remote access ......................... 76
Appendix ............................. 78
Display screen messages......... 78
Telephone base message
window displays ..................... 82
Handset and telephone base
indicators ................................ 83
Handset battery ........................ 85
Troubleshooting ........................ 86
Important safety instructions..... 96
Precautions for users of
implanted cardiac
pacemakers ........................... 98
Operating range........................ 98
ECO mode ................................ 98
Energy-saving charging
mode ...................................... 99
Maintenance ............................. 99
About cordless telephones ..... 100
The RBRC® seal ..................... 101
Limited warranty ..................... 102
FCC, ACTA and IC
regulations ........................... 104
Technical specifications.......... 107
Index .................................. 108
iii
Getting started
Telephone base installation
Install the telephone base as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet
service through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Contact your
DSL service provider for more information about DSL filters.
Electrical outlet
not controlled by
a wall switch
Telephone base
power adapter
Power cord
jack
Telephone
wall jack
If you have DSL high-speed
Internet service, a DSL filter
(not included) is required.
Plug it into the telephone
wall jack.
Telephone
line cord
Telephone
line jack
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service
provider, contact your cable/VoIP service provider for more information.
1
Getting started
Handset battery installation and charging
Install the battery as shown below.
Place the battery with the label
Plug the battery connector
1.
securely into the socket
inside the handset battery
compartment, matching the
orientation of the engraved label.
2.
THIS SIDE UP facing up and
the wires inside the battery
compartment.
Align the cover flat against the battery compartment, then slide it
3.
towards the center of the handset until it clicks into place.
2
Getting started
Handset charger installation and charging
Install the charger as below.1. Place the handset in the
2.
telephone base or handset
Electrical outlet
not controlled
by a wall switch
Handset charger
power adapter
If the handset will not be used for a long time, disconnect and
•
remove the battery to prevent possible leakage.
To purchase replacement batteries, visit our website at
•
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
charger to charge.
Stays red when
put in charger.
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
•
It may be a wiring problem. If you have changed your telephone service
•
to digital service from a cable company or a VoIP service provider, the
telephone line may need to be rewired to allow all existing telephone jacks
to work. Contact your cable/VoIP service provider for more information.
3
Getting started
Handset battery charging
Once you have installed the battery, the handset indicates the battery
status (see the table below). If necessary, place the handset in the
telephone base to charge the battery. For best performance, keep the
handset in the telephone base when not in use. The battery is fully
charged after 11 hours of continuous charging.
If the screen is blank or displays Place in charger, you need to charge
the handset battery without interruption for at least 30 minutes to give the
handset enough charge to use for a short time. When the battery is low,
the handset displays Low battery along with a flashing icon. If you are
on a call in low battery mode, the handset plays short beeps to alert you.
The following table summarizes the battery charge indicators and
actions to take.
Battery indicators Battery status Action
The screen is blank, or
displays Place in charger
and flashes.
The screen displays
Low battery and
flashes.
The screen displays
HANDSET X.
If you place the handset in the telephone base without installing a
battery, the handset displays No battery.
The battery has no or
very little charge. The
handset cannot be used.
The battery has enough
charge to be used for a
short time.
The battery is charged. To keep the battery
After you install your telephone or power returns
following a power outage, the handset will prompt
you to set the date and time. For instructions, see
Set date and time on page 22. To skip setting,
press CANCEL.
Charge without
interruption (about
30 minutes).
Charge without
interruption (about
30 minutes).
charged, place it in the
telephone base when
not in use.
SET DATE
MM/DD/YY
4
Getting started
Battery backup
When there is a power failure, all handsets display
Put HS on base to power base. Put a charged
Put HS on base
to power base
handset in the telephone base to back up the
telephone base power for some basic phone
operations for a short period of time. During this period,
you cannot use the answering system.
When a handset is put in the telephone base, it
Powering base...
Don’t pick up
displays Powering base... Don’t pick up. At this time,
use other handsets for some basic phone operations.
You may use the handset which is put in the telephone
base for making or answering calls via the handset speakerphone, but
do not pick up the handset while using it.
When the cordless handset you put in the base does not have enough
charge to back up the telephone base power, the handset displays
Not enough batt to power base.
5
Getting started
B
B
B
B
Installation options
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect
with a standard dual-stud telephone wall mounting plate. If you do not
have this mounting plate, you can purchase one from many hardware or
consumer electronics retailers. You may need a professional to install
the mounting plate.
Tabletop to wall mount installation
Remove the telephone line cord from the telephone wall jack, and the
1.
telephone base power adapter from the electrical outlet (if necessary).
Remove both cords from the slots (if necessary).
Align the upper slots at the back of the telephone base against the
2.
upper tabs above the tabs B of the wall mount bracket. Make sure
the lower slots of the telephone base are also aligned above the
lower tabs of the wall mount bracket.
6
Getting started
Tabletop to wall mount installation
Slide the telephone base down until it clicks securely in place.
3.
Route the telephone line cord through the hole on the wall mount
4.
bracket and plug it into the telephone wall jack. Route the power
cord out of the telephone base and plug it into an electrical outlet
not controlled by a wall switch.
Align the holes on the wall mount bracket with the standard wall plate
5.
and slide it down until it locks securely in place. Bundle the telephone
line cord and power adapter cord neatly with twist ties.
7
Getting started
Wall mount to tabletop installation
If the telephone line cord and power adapter cord are bundled, untie
1.
them first.
Slide the wall mount bracket up and remove it from the wall mount
2.
plate. Unplug the telephone line cord (or the DSL filter) from the
telephone wall jack. Unplug the power adapter from the power outlet.
Slide the telephone base up and remove it from the wall
3.
mount bracket.
See Telephone base installation on page 1.
4.
8
Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may
no longer work. Your cable/VoIP service provider uses a different
connection, separate from your old traditional telephone service, to
connect the modem/router/terminal adapter installed in your home.
To allow all existing telephone jacks to work, contact your telephone
service provider for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to
work as normal.
Conventional
OLD
Main
landline
telephone line jack
NEW
Cable or
Internet
Modem/Router/
Terminal adapter
9
Getting started
Did you subscribe to voicemail service from your telephone service provider?
Your telephone has a built-in answering system and supports voicemail
feature offered by your telephone service provider (subscription is
required, and fees may apply). Refer to Answering system and
voicemail on page 69 for more information.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record
your outgoing announcement, retrieve messages and other related
operations. You may also see the Abridged user’s manual provided
in the product package for abbreviated instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access
number provided by your telephone service provider, and then enter a
security code. Contact your telephone service provider for instructions
on how to configure the voicemail settings and listen to messages.
10
Getting started
Expand your telephone system
You can expand your telephone system by adding new handsets
(SN6107, purchased separately) and/or new portable pendants
(SN6166/SN6167, purchased separately). The telephone base can
support up to 12 devices. Each device must be registered to the
telephone base before use.
The handsets provided within your product package are already
registered as HANDSET 1 and so forth. Additional handsets are
assigned numbers in the sequential order.
To add and register a new pendant, see the user’s manual that come
with your new pendant.
11
Getting started
Add and register a handset
When first purchased, each expansion handset shows To register HS,
see manual. The new handset should be charged without interruption
for at least 30 minutes before registering it to the telephone base.
Make sure the handset is out of the telephone base and is put near
the telephone base. Make sure the handset shows To register HS,
see manual. before you begin registration.
To register a handset:
Put the handset in the telephone base. The base
•
IN USE light turns solid red. The handset shows
Registering... Please wait. Then HANDSET X
Registered appears on the handset. The handset
beeps and the IN USE light on the base turns off.
It takes up to 60 seconds to complete registration.
If registration fails, the handset displays
Registration failed and then To register HS,
see manual. Retry the step above.
You cannot register a handset if any other system device is in use.
•
When you already have 12 registered devices and you try to
•
register another handset to the telephone base, the handset shows
Registration failed. You hear four beeps from the telephone base.
If you have not set the date and time for the telephone system, the
•
handset will prompt you to set the date and time after it is registered
to the base. To skip setting, press CANCEL.
12
Getting started
Deregister all devices
If you want to replace a device, or reassign the designated handset
number of a registered handset, you must deregister all devices that are
registered to the telephone base. Then register each device individually.
To make deregistration easier, read all of the instructions on this page
before you begin.
Make sure no handset is put in the telephone base before deregistration.
To deregister all devices:
Press and hold /FIND HANDSET at the side of the telephone base
1.
for about 10 seconds until the telephone base IN USE light turns
solid red and then flashes red, then release /FIND HANDSET.
2.
Immediately press /FIND HANDSET.
All handsets show To register HS, see manual. The deregistration
3.
process takes about 10 seconds to complete.
To register the handset(s) to the telephone base again, follow the
registration instructions on page 12.
You cannot deregister all devices if any other system device is in use.
•
If deregistration fails, you may need to reset the system and try again.
•
To reset, unplug the power and the telephone line cord from the
telephone base. Then plug the cords back in again.
Even if the battery is depleted, you can still deregister all devices by
•
following the steps above. After the handset is charged for at least
10 minutes, its screen shows To register HS, see manual.
13
Getting started
Telephone base layout
/ANS ON/OFF
Press to turn the built-in answering system
•
on or off (page 65).
On when the answering system is
•
turned on.
Visual ringer indicator
Flashes when the telephone base is
•
ringing.
Audio Assist
Press to enhance the clarity and loudness
•
of the caller’s voice during message
playback (page 34).
/FIND HANDSET
Press to page all handsets when idle
•
(page 40).
/VOL and /VOL
Press to adjust the listening volume during
•
message playback (page 72).
Press to adjust the base ringer volume
•
while idle (page 20).
Message window
Show the number of messages, and the
•
other information of the answering system
or telephone base (page 82).
14
Getting started
Telephone base layout
/REPEAT
Press once to repeat the playing
•
message (page 72).
Press twice to play the previous
•
message (page 72).
X/DELETE
Press to delete the playing message
•
(page 72).
Press twice to delete all previously
•
reviewed messages when idle
(page 74).
/SKIP
Press to skip to the next message
•
during message playback (page 72).
/PLAY/STOP
Press to play messages (page 72).
•
Press to stop message playback
•
(page 72).
IN USE light
On when the phone is in use or the
•
answering system is answering an
incoming call.
On when a device is being registered.
•
Flashes when devices are being
•
deregistered.
Flashes when another telephone on
•
the same line is in use.
SLOW
Press to slow down the message
•
playback (page 72).
15
Getting started
Handset layout
CHARGE light
On when the handset is charging.
•
Visual ringer indicator
Flashes when the handset is ringing.
•
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers
•
dialed (page 36).
Press and hold to insert a dialing pause while
•
dialing or entering numbers.
/
Press to review the phonebook when idle.
•
Press to scroll up while in menus or lists.
•
Press to move the cursor to the right while entering
•
names or numbers.
/FLASH
Press to make or answer a call (page 32).
•
Press to answer an incoming call when you
•
receive a call waiting alert during a call (page 35).
1
Press repeatedly to add or remove 1 in front of the
•
telephone number before dialing or saving it in the
phonebook while reviewing a caller ID log entry
(page 56).
Press and hold to set or dial your voicemail
•
number (page 26 or page 37).
Press to switch to tone dialing during a call if you
•
have pulse service (page 36).
Press to switch between upper case and lower
•
case while entering characters.
16
Getting started
Handset layout
CID/
•
Press to review the caller ID log when idle
(page 55).
Press to scroll down while in menus or lists.
•
•
Press to move the cursor to the left while entering
names or numbers.
MENU/SELECT
•
Press to show the menu (page 19).(page 19)..
•
Press to select an item or save an entry or setting
while in a menu (page 19).(page 19)..
VOL+ and VOL-
Press to adjust the listening volume during a
•
call (page 34), message playback (page 73) or
reminder playback (page 61).
•
Press to adjust the handset volume while idle
(page 20).
MUTE/DELETE
•
Press to mute the microphone during a call
(page 35).
•
Press to silence the handset ringer temporarily
while the handset is ringing (page 35).
Press to delete the playing message (page 73),
•
announcement (page 64) or reminder (page 61).
•
Press to delete an individual entry while reviewing
the redial list (page 36), phonebook (page 51) or
caller ID log (page 58).
Press to delete a character or digit while entering
•
names or numbers.
AUDIO ASSIST
•
Press to enhance the clarity and loudness of the
caller’s voice during a call (page 34).
17
Getting started
Handset layout
/CANCEL
Press to hang up during a call (page 32).
•
Press to cancel an operation, or back up to the
•
previous menu while in a menu (page 19).(page 19).page 19). 19).19).)..
Press and hold to return to idle mode while in a
•
menu (page 19).(page 19)..
Press to silence the handset ringer temporarily
•
while the phone is ringing (page 35).
Press and hold to erase the missed call indicator
•
when idle (page 54).
Dialing keys
Press to enter numbers or characters.
•
Press to answer an incoming call (page 32).
•
QUIET
•
•
•
•
•
#
Press and hold to set and turn on the quiet mode,
or turn it off (page 31).
Press repeatedly to display other dialing options
when reviewing a caller ID log entry (page 56).
Press to silence the handset ringer temporarily
while the handset is ringing (page 35).
Press to make or answer a call (page 32).
Press to switch between the handset speakerphone
and the handset earpiece during a call (page 32).
18
Telephone settings
Using the menu
You can use the menu of a cordless handset to
change the telephone settings.
Press MENU when the handset is not in use.
1.
Press or until the screen displays the
2.
desired feature menu.
Press SELECT to enter that menu.
3.
To return to the previous menu, press
•
CANCEL.
To return to idle mode, press and hold CANCEL.
•
19
Telephone settings
Ringer volume
Handset ringer volume:
You can set the ringer volume or turn the ringer off. When the ringer is
off, Ringer off, Caller ID won’t be announced and appear on
the screen.
Press MENU when the handset is not in use.
1.
Press or to scroll to Ringers, then
2.
press SELECT.
Press SELECT to select Ringer volume.
3.
Press or to sample each volume level.
4.
Press SELECT to save. You hear a
5.
confirmation tone.
-OR-
Press VOL- or VOL
+ when the handset is not in use
When you set the ringer volume to zero, the handset
ringer is off. The handset displays Ringer off and .
Reminder
>Ringers
>Ringer volume
Ringer tone
.
Telephone base ringer volume:
Press VOL or VOL on the telephone base when it
•
is not in use. When you set the ringer volume to zero,
the telephone base announces, “Base ringer is off.”
If the ringer volume is set to off, that device is
silenced for all incoming calls. However, the
handset still rings when being paged.
20
Telephone settings
Ringer tone
You can choose from different ringer tones for each handset.
Press MENU when the handset is not in use.
1.
Press or to scroll to Ringers, then press SELECT.
2.
Press or to scroll to Ringer tone, then
3.
press SELECT.
Press or to sample each ringer tone.
4.
Press SELECT to save. You hear a confirmation tone.
5.
If you turn off the ringer volume on a cordless handset, you will not
hear ringer tone samples.
Ringer volume
>Ringer tone
21
Telephone settings
Set date and time
The answering system announces the date and time of each message
prior to playing it. Before using the answering system or reminder, set the
date and time as follows. If you subscribe to caller ID service, the day,
month and time are set automatically with each incoming call. Make sure
the settings are correct so that the reminder feature works properly.
Press MENU when the handset is not in use.
1.
Press or to scroll to Set date/time, then
2.
press SELECT.
Press or to select the month then press
3.
SELECT, or use the dialing keys to enter a two-digit
number (01-12).
Press or to select the date then press SELECT,
4.
or use the dialing keys to enter a two-digit number
(01-31).
Press or to select the year then press SELECT,
5.
or use the dialing keys to enter a two-digit number
(00-99) then press SELECT.
>Set date/time
Annc Caller ID
SET DATE
MM/DD/YY
SET TIME
HH:MM - -
Press or to select the hour then press SELECT,
6.
or use the dialing keys to enter a two-digit number
(01-12).
Press or to select the minute then press SELECT, or use the
7.
dialing keys to enter a two-digit number (00-59).
Press or to select AM or PM.
8.
Press SELECT to save. You hear a confirmation tone.
9.
If the date and time are not set when a message is recorded, the system
•
announces, “Time and date not set,” before each message plays.
The telephone plays two beeps if you enter an invalid number.
•
22
Telephone settings
Voice Announce caller ID
The voice announce caller ID feature lets you know who’s calling
without having to look at the display. When you have an incoming call,
the handset and/or base speaks “Call from...” and the name of the
caller based on the phonebook or caller ID information. If the caller’s
name is private or unknown, the phone number up to the last 11 digits
will be announced. If the caller’s phone number is also private or
unknown, no information will be announced.
Press MENU when the handset is not in use.
1.
Press or to scroll to Annc Caller ID, then
2.
press SELECT.
Press or to scroll to the desired option, then
3.
press SELECT.
Set all On/Off - Change the setting for
•
all devices.
Local handset - Change the setting for that
•
handset only.
>Annc Caller ID
Settings
ANNC CALLER ID
>Set all On/Off
Base - Change the setting for the telephone
•
base only.
Press or to scroll to On or Off, then press
4.
SELECT. You hear a confirmation tone.
23
SET ALL DEVICES
>Off
Annc CID OFF
on all devices
Telephone settings
Voice Announce caller ID
To use the caller ID announce feature, you must subscribe to
•
caller ID service from your telephone service provider.
When there are up to five handsets registered, the telephone
•
system supports caller ID announce for all handsets. If six or more
handsets are registered, the system supports caller ID announce
for the first four registered handsets only.
This feature does not announce information for call waiting calls.
•
It takes at least 2 rings for the phone to receive caller ID
•
information and announce it. If the phone is answered before the
end of the second ring, the phone won’t have time to announce the
caller’s information.
Pronunciation of names may vary with this feature. Not all names
•
may be pronounced correctly.
Caller ID announce is available in English only.
•
24
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