VTech SN5147 User Manual

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User’s manual

SN5147

Ampliﬁed

Corded/Cordless Answering System

with Big Buttons and Display

Go to www.vtechphones.com to register your product for enhanced warranty support and latest VTech product news.

Congratulations

on purchasing your new VTech product. Before using this telephone, please read Important safety instructions.

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product.

For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

Compatible with

Hearing Aid T-Coil

TIA-1083

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efﬁciency guidelines.

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or a swimming pool, or in a wet basement or shower.

5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

6. Avoid placing the telephone system in places with extreme temperature, direct sunlight, or other electrical devices. Protect your phone from moisture, dust, corrosive liquids and fumes.

7. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

8. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or ofﬁce, consult your dealer or local power company.

9. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

10. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than speciﬁed access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

12. Do not overload wall outlets and extension cords.

13. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

• When the power supply cord or plug is

damaged or frayed.

• If liquid has been spilled onto the

product.

• If the product has been exposed to rain

or water.

• If the product does not operate

normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

• If the product has been dropped and

the telephone base and/or handset has been damaged.

• If the product exhibits a distinct change

in performance.

14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

15. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment

containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

16. Only put the handset of your telephone next to your ear when it is in normal talk mode.

17. The power adapter is intended to be correctly oriented in a vertical or ﬂoor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

18. For pluggable equipment, the socketoutlet shall be installed near the equipment and shall be easily accessible.

19. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if a wrong type of battery is used for the handset. Use only the supplied rechargeable batteries or replacement batteries (BT205662) for the handset. Do not dispose of batteries in a ﬁre. They may explode.

20. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously damage the product.

Base unit power adapter: Output: 6V DC @ 800mA. Charger power adapter: Output: 6V DC @ 400mA.

SAVE THESE INSTRUCTIONS

Battery

• Use only the batteries provided or

equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call

1 (800) 267-7377.

• Do not dispose of the battery in a ﬁre. Check

with local waste management codes for special disposal instructions.

• Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

• Exercise care in handling batteries in order not to create a short circuit with conductive materials.

• Charge the battery provided with this product only in accordance with the instructions and limitations speciﬁed in this manual.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

About cordless telephones

• Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason,

you should not think of cordless telephone conversations as being as private as those on corded telephones.

• Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference.

• Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

Table of contents

What’s in the box .....................................1

Overview .................................................2

Telephone base overview .......................... 2

Handset overview ........................................ 4

Charger overview ........................................5

Display icons overview................................6

Telephone base lights overview ...............6

Handset lights overview .............................6

Connect ....................................................7

Connect the telephone base ..................... 7

Connect the charger .................................... 7

Mount the telephone base ........................ 7

Install and charge the battery ....................9

Line power mode (no AC power) ...........10

Before use ..............................................11

Set date and time ....................................... 11

Voice guide to set Smart call blocker ..... 11

Voice guide to set answering system ..... 11

Operating range ........................................ 11

Conﬁgure your telephone ..................... 12

Use the handset menu .............................. 12

LCD language ............................................. 12

Use caller ID to automatically

set date and time ................................... 12

SOS emergency call ...................................12

How does SOS emergency call work? ... 13

Set SOS emergency number .................... 13

Enable or disable internal SOS alert ........14

Record SOS message ................................14

Play or reset SOS message .......................14

Ringer volume ............................................ 15

Ringer tone .................................................15

Set date and time ....................................... 15

Caller ID announce ....................................16

Set voicemail number ................................ 16

Clear voicemail indicator ...........................16

Key tone ........................................................17

Talking digits ................................................17

Home area code .........................................17

Dial mode ....................................................18

Temporary tone dialing ............................18

Photo speed dial ....................................18

Store a photo speed dial entry ................ 19

Insert photos for speed dial keys ............ 19

Dial a speed dial number .........................20

Alarm reminder and melody ................ 20

Set alarm reminder ....................................20

Turn off a reminder .................................... 21

Set reminder melody ................................ 21

Rename reminders ..................................... 21

Telephone operations ............................22

Make a call ................................................... 22

Predial a call ................................................ 22

Answer a call ............................................... 22

End a call ...................................................... 22

Make SOS emergency call ........................ 23

Photo/memory speed dial ....................... 23

Handset speakerphone ............................24

Volume .........................................................24

Equalizer ......................................................24

Audio Assist® .............................................. 25

Mute ............................................................. 25

Join a call in progress ................................ 25

Call waiting .................................................. 25

Chain dialing ............................................... 26

Find handset ...............................................26

Redial list ................................................ 27

Review a redial list entry ............................27

Dial a redial list entry...................................27

Delete a redial list entry .............................27

Intercom .................................................27

Answer an incoming call during an

intercom call ........................................... 28

Call transfer using intercom ...................... 28

Phonebook ............................................29

Add a phonebook entry ........................... 29

Review a phonebook entry ......................30

Alphabetical search ...................................30

Save a redial entry to the phonebook .... 30

Delete a phonebook entry .......................30

Edit a phonebook entry ............................ 31

Dial a phonebook entry ............................ 31

Caller ID .................................................. 31

Review a caller ID log entry...................... 31

Memory match ........................................... 32

Missed call indicator .................................. 32

Dial a caller ID log entry ............................ 32

Save a caller ID log entry to the

phonebook ............................................ 32

Delete the caller ID log entries ................ 33

Smart call blocker * ................................33

Call categories ............................................34

Set Smart call blocker on/off .................... 35

Set welcome calls ....................................... 35

Set unwelcome calls ..................................39

Control calls without numbers ................. 41

Control uncategorized calls ......................42

Screening announcements ......................43

Voice guide to set Smart call blocker .....44

Screen calls without numbers .................. 45

Screen uncategorized calls .......................46

Option while on a screened call ..............48

Sound settings ...................................... 48

Key tone .......................................................48

Handset and base ringer tone .................48

Handset and base ringer volume............49

Temporary ringer silencing ......................49

About the built-in answering system

and voicemail service ....................... 50

Set your built-in answering system ...... 50

Turn the answering system on or off ......50

Default announcement ............................. 51

Record your own announcement ........... 51

Play the announcement ............................ 51

Delete the announcement .......................52

Voice guide to set Answering system .... 52

Set number of rings ................................... 53

Set recording time .....................................53

Turn the call screening on or off ..............53

Turn the message alert tone on or off .... 53

Use your built-in answering system ..... 54

New message indication ..........................54

Message playback .....................................54

Delete all messages ................................... 55

Call screening .............................................56

Call intercept ............................................... 56

Record, play or delete memos ................56

Use the built-in answering system and

voicemail service ...............................57

Retrieve voicemail from telephone

service ................................................ 57

Retrieve voicemail ...................................... 57

Set your voicemail number ....................... 57

Turn off the new voicemail indicators .....58

Remote access ........................................58

Access your answering system

remotely .................................................. 58

Set your remote access code ...................59

Expand your telephone system ............ 59

Add and register expansion handset .....59

Add and register photo speed dial

handset .................................................. 60

Device setup .............................................. 60

Add and register a new device ...............61

Audio doorbell ......................................62

Set chime volume ......................................62

Set chime tone ............................................ 62

Answer, decline or record a

doorbell call ...........................................63

Divert doorbell calls ..................................64

Test device signal strength ................... 65

Test Extension ringer’s signal strength ...65

Test Audio doorbell’s signal strength .....65

Test SOS pendant’s signal strength .........66

Device monitoring ................................ 66

View device status .....................................66

View device log .........................................66

Rename a device ........................................67

Screen messages ....................................67

General product care .............................70

Storage ...................................................70

Frequently asked questions ...................70

The RBRC® seal ......................................74

FCC, ACTA and IC regulations ................75

California Energy Commission battery

charging testing instructions .............77

For C-UL compliance only ......................78

Mesures de sécurité importantes ............ 78

Limited warranty ....................................81

Technical speciﬁcations .........................83

What’s in the box

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

• To purchase a replacement battery or power adapter, visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

Important

safety

instructions

Quick start guide Introducing

Smart call blocker

Overview

Telephone base overview

1 – Handset earpiece 2 – Slot for handset tab

• For optional wall mounting.

3 – Handset speaker 4 – Coiled handset cord

5 – Antenna 6 – Photo speed dial keys

• Press to dial the preset numbers.

7 –

• Press to block the incoming call when the telephone is ringing or during the call.

• Delete the playing message.

• Press twice to delete all old messages.

• Repeat a message.

• Press twice to play the previous message.

• Press to slow down the message playback.

• Play messages.

• Stop playing messages.

8 –

• Turn on or off the answering system.

• The light turns on when the answering system is on.

• The light turns off when the answering system is off.

• During a call, press to answer an incoming call when you receive a call waiting alert

• Mute the microphone during a call.

• Silence the base ringer temporarily while the phone is ringing.

• Press to make or answer a call using the speakerphone.

9 – EQ

• Change the quality of the handset audio to best suit your hearing.

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10 –

• Adjust the listening volume during message playback.

• Adjust the base ringer volume while idle.

11 –

• Press to redial the last number.

12 –

• Switch to tone dialing temporarily during a call.

• Insert a dialing pause while dialing.

13 –

• Dial your voicemail number.

14 – Speaker

15 –

AUDIO ASSIST®

• Enhance the clarity and loudness of your caller’s voice on the corded handset earpiece when you are on a call.

16 – Handset tab

• For optional wall mounting.

17 – Visual ringer indicator

• On when the telephone is in use, or when the answering system is answering an incoming call.

• On when a handset is being registered.

• Flashes when the telephone base is ringing.

18 –

• While the telephone is idle, press to make an intercom call to all registered devices.

Audio Assist® is a registered trademark of Advanced Amercian Telephones.

Handset overview

1 – Handset earpiece

2 –

/ SOS

• Press to enhance the clarity and loudness of your caller’s voice on the cordless handset earpiece when you are on a call, or listening to a message or an announcement.

• Press and hold to page all registered devices and call the preset SOS numbers when the handset is not in use.

3 – LCD display

4 –

• Slide to adjust the listening volume during a call or message playback.

• Slide to adjust the handset volume while idle.

5 –

• Press to call the preset speed dial memory number 1.

• Press to call the preset speed dial memory number 2.

• Press to call the preset speed dial memory number 3.

• Press to call the preset speed dial memory number 4.

6 –

• Show the menu.

• While in a menu, press to select an item, or save an entry or setting.

7 –

• Hang up a call.

• Return to the previous menu or idle mode without making changes.

• Delete digits while predialing.

• Silence the handset ringer temporarily while the phone is ringing.

• Press and hold to erase the missed call indicator while the handset is not in use.

8 –

• Press and hold to review the redial list.

• Press to enter registration mode when the handset is not registered to any telephone base.

9 – Microphone

10 –

• Switch to tone dialing temporarily during a call if you have pulse service.

• While entering numbers, press and hold to insert a dialing pause.

11 –

• Set or dial your voicemail number.

12 –

• Scroll up while in a menu, or in the phonebook, caller ID log or redial list.

• Move the cursor to the left when entering numbers or names.

• Press to show the Call block menu.

• Press to block the incoming call when the telephone is ringing or during the call.

• Scroll down while in a menu, or in the phonebook, caller ID log or redial list.

• Move the cursor to the right when entering numbers or names.

• Press to make or answer a call using the speakerphone.

• Switch between the handset speakerphone and the handset earpiece during a call.

13 –

• Press to make or answer a call.

• During a call, press to answer an incoming call when you receive a call waiting alert.

• During message playback, press to call back the caller if the caller’s number is available.

14 –

• Mute the microphone during a call.

• Silence the handset ringer temporarily while the phone is ringing.

• Delete the displayed entry while reviewing the phonebook, caller ID log or redial list.

• Delete digits or characters when entering numbers or names.

15 – CHARGE light

• On when the handset is charging.

16 – Visual ringer indicator

• Flashes when the handset is ringing.

17 –

• Change the quality of the handset audio to best suit your hearing.

18 – Speaker 19 – Battery compartment cover

Charger overview

1 – Charging pole

Display icons overview

The battery icon ﬂashes when the battery is low and needs charging.

The battery icon animates when the battery is charging.

The battery icon becomes solid when the battery is fully charged.

The handset speakerphone is in use.

The handset ringer is turned off.

There are new voicemail received from your telephone service provider.

MUTE The handset microphone is

muted.

NEW There are new caller ID log

entries.

ANS ON The answering system is

turned on. There are new messages in the

answering system.

1/13

The number of new/old messages recorded.

AUDIO ASSIST

The handset Audio Assist feature is on.

Telephone base lights overview

Visual ringer indicator

• Flashes when the telephone base is ringing.

• On when the telephone is in use, or when the answering system is answering an incoming call.

• On when you are registering a handset or device.

ANS

ON/OFF

light

On when the answering system is turned on.

Handset lights overview

Visual ringer indicator

Flashes when the handset is ringing.

CHARGE

light

On when the handset is charging in the charger.

Connect

You can choose to connect the telephone base for desktop usage or wall mounting.

• Use only the adapters provided.

• Make sure the telephone is not connected to the switch controlled electric outlet.

• The adapter’s prongs are not designed to hold the weight of the telephone. Make sure you connect the adapter to a wall outlet that is in vertical or ﬂoor mount position. Do not connect it to undermount and ceiling outlet. Otherwise, your telephone would fall out of the outlet.

• If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you install a DSL ﬁlter (not included) between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information.

Connect the telephone base

Connect the charger

Mount the telephone base

1. Pull the integrated wall mount bracket and release it from the tabletop orientation.

2. Rotate it down into wall mount position and then push it into the telephone base until it clicks into place.

3. Slide the handset tab upward. Rotate the handset tab by 180 degrees. The protruding edge of the handset tab holds the corded handset in place when the telephone is mounted on the wall.

4. Align the mounting studs on the mounting plate with the mounting holes on the bracket and press the telephone base down until it clicks securely into place.

5. Then, connect the power adapter.

Install and charge the battery

Install the battery

Install the battery as shown below.

• Use only the rechargeable batteries provided or replacement batteries (model BT205662).

• Do not use other alkaline, manganese or Ni-Cd batteries, nor other non-rechargeable batteries for operating the cordless handset. They may cause failure or malfunction of the handset or the telephone system.

• Charge the batteries provided with this product only in accordance with the instructions and limitations speciﬁed in this manual.

• If the handset will not be used for a long time, disconnect and remove the batteries to prevent possible leakage.

Charge the handset battery

Place the handset in the charger to charge.

Once you have installed the battery, the handset LCD display indicates the battery status (see the table on the next page).

• Press CANCEL on the handset or place the handset in the charger will bypass the set date and time.

• For best performance, keep the handset in the charger when not in use.

• The battery is fully charged after 12 hours of continuous charging.

12 hrs

Battery

indicators

Battery

status

Action

The screen is blank, or displays Place in charger and

ﬂashes.

The battery has no or very little charge. The handset cannot be used.

Charge without interruption (at least 30 minutes).

The screen displays

Low battery and ﬂashes.

The battery has enough charge to be used for a short time.

Charge without interruption (about 30 minutes).

The screen displays HANDSET.

The battery is charged.

To keep the battery charged, place it in the charger when not in use.

When the battery is fully charged, you can expect the following performance:

Operation Operating time

While in use (talking*) Up to 7 hours

While in speakerphone mode (talking*)

Up to 3.5 hours

While not in use (standby**)

Up to 5 days

* Operating times vary depending on your

actual use and the age of the battery.

** Handset is not charging nor in use.

Line power mode (no AC power)

This telephone provides minimal functionality during a power failure. When AC power is not available, the cordless handset screen is blank and many telephone features do not function. Only touch-tone dialing and corded handset volume adjustment are supported. The telephone uses power from the telephone line to enable you to make and answer calls using the corded handset and dialing keys.

To make a call during a power failure

1. Lift the corded handset and wait for a

dial tone.

2. Slowly dial a telephone number using

the dialing keys. Wait to hear each key tone upon inputting a digit before pressing the next dialing key.

To answer a call during a power failure

• Lift the corded handset.

Before use

After you install your telephone or power returns following a power outage, the cordless handset will prompt you to set the date and time.

Set date and time

• Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded messages time stamp.

1. Use the dialing keys (0-9) to enter the

month (MM), date (DD) and year (YY). Then press SELECT.

2. Use the dialing keys (0-9) to enter the

hour (HH) and minute (MM). Then press any dialing keys (0-9, * or #) to choose between AM and PM.

3. Press SELECT to save.

Voice guide to set Smart call blocker

After the date and time setting is done or skipped, the cordless handset then prompts if you want to set Smart call blocker. Press SELECT to start the Smart call blocker setup via voice guide. For more details, see Voice guide to set Smart call blocker on page 44. To skip the setup, press CANCEL on the cordless handset.

Voice guide to set answering system

After the Smart call blocker setting is done or skipped, the cordless handset will then prompt if you want to set up the answering system. Press SELECT to start the answering system setup via voice guide. For more details, see Voice guide to set Answering system on page 52. To skip the setup, press CANCEL on the cordless handset.

Check for dial tone

Press TALK. If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:

• Make sure the installation procedures described above are properly done.

• It may be a wiring problem. If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

Operating range

This telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this cordless handset and telephone base can communicate over a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or ofﬁce.

When the cordless handset is out of range, the handset displays Out of range OR no pwr at base.

If there is a call while the cordless handset is out of range, it may not ring, or if it does ring, the call may not connect well when you press TALK. Move closer to the telephone base, then press TALK to answer the call.

If the cordless handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

Conﬁgure your telephone

Use the handset menu

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p until the screen displays the desired feature menu.

3. Press SELECT.

• To return to the previous menu, press

CANCEL.

• To return to idle mode, press and hold

CANCEL.

LCD language

The LCD language is preset to English. You can select English, French or Spanish to be used in all screen displays.

1. Press MENU on the cordless handset in

idle mode to enter the main menu.

2. Press q or p to choose Settings and

then press SELECT twice.

3. Press q or p to choose English,

Français or Español.

4. Press SELECT twice to save your

setting. You hear a conﬁrmation tone.

Use caller ID to automatically set date and time

If you subscribe to caller ID service, you can choose to set the date and time for each incoming call by the caller ID information automatically. The default setting is On.

1. Press MENU on the cordless handset in

idle mode to enter the main menu.

2. Press q or p to choose Settings and

then press SELECT.

3. Press q or p to choose CID time sync

and then press SELECT.

4. Press q or p to choose On or Off.

5. Press SELECT to save. Your hear a

conﬁrmation tone.

SOS emergency call

The AUDIO ASSIST/SOS button on the cordless handset can function as SOS emergency button. It lets you quickly page other system devices and call preset external numbers for help in an emergency.

You can preset up to ﬁve SOS numbers. If you have purchased and registered a

Wearable home SOS pendant (SN7022) to your telephone system, the SOS pendant will function as same as the SOS emergency button of the cordless handset.

• To ensure proper operation, the telephone system must be installed according to the installation instructions on page 7 to page 9. To verify that the telephone system is operating properly and can successfully make emergency calls to the preset numbers, the telephone system must be tested immediately after installation, and periodically thereafter, according to the setup instructions on page 13 to page 14, and the operations on page 23.

• The telephone system cannot make an emergency call when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.

• Do not solely rely on the SOS button on the cordless handset, or the Wearable home SOS pendant (SN7022, purchased separately), for getting help in case of emergency. The functionality of the SOS emergency call is dependent on the phone settings and network availability.

• We recommend you set all the ﬁve SOS numbers to maximize the possibility of receiving response from others when you make an emergency call.

How does SOS emergency call work?

• To make an emergency call, press and hold AUDIO ASSIST/SOS on the right side of the cordless handset for three seconds. The telephone base announces “Emergency mode is activated“. The handset then pages all system devices. All devices ring an alert tone and the handset screen shows SOS mode for 20 seconds. After that, the telephone then calls the preset SOS numbers in sequence until the call is answered.

- The telephone enables internal SOS alert by default. When this feature is enabled, the telephone pages all system devices before calling the preset SOS numbers.

- If you disable internal SOS alert (see page 14), the telephone calls the preset SOS numbers directly when you press and hold AUDIO ASSIST/ SOS on the cordless handset.

• When the SOS call to the preset external number is answered, the call receiver hears an SOS message. You can record your own message or use the default message (see page 14).

• The SOS message played by the telephone asks the SOS call receiver to respond by pressing a number key. After the call receiver presses a number key, you can then talk to the call receiver.

• When the SOS emergency call is answered by answering machine or voicemail, the call will be terminated after 60 seconds. The telephone then dials the next SOS number in sequence.

• When none of the preset SOS numbers answer, the telephone re-calls the preset SOS numbers in sequence until the call is answered. The telephone will call all the preset SOS numbers for 3 times before aborting the operation when none of the calls are answered.

Set SOS emergency number

1. Press MENU on the cordless handset in

idle mode to enter the main menu.

2. Press q or p to choose Set SOS, and

then press SELECT.

3. Press q or p to choose SOS number,

and then press SELECT.

4. Scroll to select SOS 1, SOS 2, SOS

3, SOS 4, or SOS 5, and then press SELECT.

5. Press SELECT again, and then enter the

emergency number and name.

6. Press SELECT to save your setting. You

hear a conﬁrmation tone.

While entering names and numbers, you can:

• Press DELETE to backspace and erase a digit or character.

• Press and hold DELETE to erase the entire entry.

• Press q or p to move the cursor to the left or right.

• Press and hold PAUSE to insert a dialing pause (for entering numbers only).

• Press 0 to add a space (for entering names only).

Enable or disable internal SOS alert

Internal SOS alert is enabled by default. When you press and hold the AUDIO

ASSIST/SOS button to make an emergency call, the telephone pages all registered system devices for 20 seconds. After that, the telephone then calls the ﬁve preset SOS numbers in sequence, until the call is answered.

You can disable this setting to allow you to make emergency calls directly to the preset SOS numbers.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Set SOS, and then press SELECT.

3. Press SELECT to choose Call internal.

4. Press q or p to choose Enable or

Disable, and then press SELECT.

Record SOS message

The SOS message is played to the call receiver when you press and hold the AUDIO ASSIST/SOS button on the cordless handset to make an emergency call. The default SOS message is “This is an

emergency call. Please press any number key to start the conversation.” You can

record your own message using the cordless handset.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Set SOS, and then press SELECT.

3. Press q or p to choose SOS message, and then press SELECT.

4. Press SELECT again to choose Record annc, and then press SELECT. The handset announces, “Record after the tone. Press STOP when you are done.”

5. Speak towards the handset microphone. Press 5 when you ﬁnish recording. The handset announces “Recorded.”

Play or reset SOS message

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Set SOS, and then press SELECT.

3. Press q or p to choose SOS message, and then press SELECT.

4. Scroll to select Play annc or Reset annc, and then press SELECT.

5. If you choose Reset annc, press SELECT again to conﬁrm using the default SOS message.

• Make sure your recorded SOS message

includes your name, your SOS message, and a request to the far-end caller on pressing any number key to start the conversation.

Ringer volume

You can set the ringer volume level of the cordless handset and telephone base to one of ﬁve levels or turn the ringer off.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Ringers, then press SELECT.

3. Press q or p to choose Handset or Base, then press SELECT.

4. Press SELECT again to select Ringer volume.

5. Press q or p to sample each volume level.

6. Press SELECT to save your preference.

• For hearing protection, do not put

the cordless handset near your ear when the telephone is ringing. Loud ringer sound may damage your hearing. Adjust the volume to lower the ringer sound if you ﬁnd it too loud.

Ringer tone

You can choose one of ten ringer tones for the cordless handset or telephone base.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Ringers, then press SELECT.

3. Press q or p to choose Handset or Base, then press SELECT.

4. Press q or p to scroll to Ringer tone, then press SELECT.

5. Press q or p to sample each ringer tone.

6. Press SELECT to save your preference.

Set date and time

• Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded messages time stamp.

1. Press MENU on the cordless handset in

idle mode to enter the main menu.

2. Press q or p to choose Set

date/time and then press SELECT.

3. Use the dialing keys (0-9) to enter the

month (MM), date (DD) and year (YY). Then press SELECT.

4. Use the dialing keys (0-9) to enter the

hour (HH) and minute (MM). Then press any dialing keys (0-9, * or #) to toggle between AM and PM.

5. Press SELECT to save your setting. Your

hear a conﬁrmation tone.

Caller ID announce

The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or the telephone base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced. If the caller’s phone number is also private or unknown, no information will be announced.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Caller ID annc and then press SELECT.

3. Press q or p to choose On or Off, and then press SELECT to save your setting. You hear a conﬁrmation tone.

• To use the caller ID announce feature, you

must subscribe to caller ID service from your telephone service provider.

• This feature does not announce information

for call waiting calls.

• It takes at least 2 rings for the phone to

receive caller ID information and announce it. If the phone is answered before the end of the second ring, the phone won’t have time to announce the caller’s information.

• Pronunciation of names may vary with this

feature. Not all names may be pronounced correctly.

• Caller ID announce is available in English

only.

Set voicemail number

If you subscribe to a voicemail service offered by your telephone service provider, you can save your voicemail

number to for quick access. The voicemail number is shared by all devices.

To retrieve voicemail from your service provider:

1. Press and hold 1 when the cordless handset is not in use.

2. Enter the voicemail access number provided by your telephone service provider (up to 30 digits) when prompted.

3. Press SELECT on the handset.

Clear voicemail indicator

Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off

the indicators, New voicemail and . It does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Scroll to Settings, then press SELECT on the cordless handset.

3. Scroll to Clr voicemail, then press SELECT on the cordless handset. The screen shows Reset Voicemail Indicator?.

4. Press SELECT on the cordless handset.

Key tone

The cordless handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Settings and then press SELECT.

3. Press q or p to scroll to Key tone, then press SELECT.

4. Press q or p to select the desired volume or Off.

5. Press SELECT to save your preference.

Talking digits

You can choose whether the digits are to be announced whenever you press the number keys.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Talking digits and then press SELECT.

3. Press q or p to choose On of Off.

4. Press SELECT to save. You hear a conﬁrmation tone.

Home area code

You can program your home area code so that when you receive or dial a call within your local area, only seven digits are shown or dialed, and the telephone number is automatically stored without the area code in the caller ID log.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Settings and then press SELECT.

3. Press q or p to choose Home area code, and then press SELECT. The screen displays Only for 7digit dial from CID.

4. Use the dialing keys (0-9) to enter the desired home area code.

• Press DELETE to delete a digit.

• Press and hold DELETE to delete all digits.

5. Press SELECT to conﬁrm. You hear a conﬁrmation tone.

• If, in the future, your telephone service

provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed following the steps above. After you have deleted the home area code, ___ appears.

Dial mode

The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you need to change the dial mode to pulse dialing before using the telephone.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Settings, and

then press SELECT.

3. Press q or p to choose Dial mode,

then press SELECT.

4. Press q or p to choose Touch-tone

or Pulse, then press SELECT to conﬁrm your selection. You hear a conﬁrmation tone.

Temporary tone dialing

If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.

1. During a call, press TONE*.

2. Use the dialing keys to enter the number. The telephone sends touchtone signals. It automatically returns to pulse dialing mode after you end the call.

Photo speed dial

There are eight photo speed dial direct memory keys 1 to 8 on the telephone base, and four direct memory keys M1 to M4 on the cordless handset.

You can store the telephone numbers you wish to quick dial to the photo speed dial keys. When you set the ﬁrst four photo speed dial keys 1, 2, 3 and 4 on the telephone base, the same numbers will also automatically set in the M1, M2, M3 and M4 keys on the cordless handset.

• We recommend you store at least two contacts that you may need to call them more often or immediately to photo speed keys 1 and 2.

Store a photo speed dial entry

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Direct memory, then press SELECT.

3. Press q or p to scroll to M1, M2, M3,

M4, M5, M6, M7 or M8, and then press SELECT twice.

4. When the handset display NUMBER:,

use the dialing keys to enter the number (up to 30 digits).

5. Press SELECT to move on to enter the

name. The handset displays NAME:.

6. Use the dialing keys to enter the name

(up to 15 characters). Additional key presses show other characters of that particular key. The ﬁrst character of every word is capitalized.

7. Press SELECT to save. You hear a

conﬁrmation tone.

While entering names and numbers, you can:

• Press DELETE to backspace and erase a

digit or character.

• Press and hold DELETE to erase the

entire entry.

• Press q or p to move the cursor to the

left or right.

• Press and hold PAUSE to insert a dialing

pause (for entering numbers only).

• Press 0 to add a space (for entering

names only).

Insert photos for speed dial keys

You can insert photos into the photo speed dial compartments on the telephone base, or write the contact names on cards and insert them into the compartments.

• The telephone base is shipped with protective stickers covering the photo speed dial compartments. Remove the protective sticker before use.

1. Remove the photo speed dial

compartment cover.

2. Crop your desired photo into the size

speciﬁed below, and then insert it into the photo speed dial compartment. Then, insert the photo speed dial compartment cover back to the compartment.

19.4 mm

21.2 mm

Dial a speed dial number

Using the telephone base:

1. Lift the corded handset.

2. Press one of the photo speed dial keys on the telephone base to dial the corresponding speed dial number.

-OR-

• Press , and then press one of the

photo speed dial keys on the telephone base to dial the corresponding speed dial number.

Using a cordless handset:

• Press M1, M2, M3, or M4 to dial the

corresponding speed dial number.

-OR-

• Press , and then press M1, M2, M3,

or M4 to dial the corresponding speed dial number.

Alarm reminder and melody

The reminder feature helps remind you of important events. You can set alarm reminders that remind you at speciﬁc times, once, daily, or at weekdays or weekends.

Once you set a reminder, the telephone system will alarm you at the set time. You can choose different melodies for the reminder alarms.

Set alarm reminder

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Reminder and then press SELECT.

3. Press q or p to scroll through and select from Reminder 1 to Reminder 10, then press SELECT.

4. Press SELECT to select On/Off.

5. Press SELECT again to select On.

6. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM).

7. Press any dialing keys (0-9, * or #) to toggle between AM and PM, then press SELECT.

8. Press q or p to select Once, Daily,

Mon. to Fri., or Sat. to Sun., then press SELECT.

• A reminder you have previously set up is

added with an asterisk (*) after the name, for example, Reminder 1 *.

• When the set reminder alarm time is due,

the alarm will not ring if the telephone is in use.

• The cordless handset rings for 30 seconds

when the alarm time is due.

• Press any key on the handset to stop the

alarm when ringing.

Turn off a reminder

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to choose Reminder and then press SELECT.

3. A reminder you have previously set up is added with an asterisk (*) after the name, for example, Reminder 1 *. Press q or p to scroll to your desired reminder, and then press SELECT to choose.

4. Press SELECT again to choose On/Off.

5. Press SELECT again to choose Off.

Set reminder melody

You can select the alarm reminder melody.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Reminder and then press SELECT.

3. A reminder you have previously set up is added with an asterisk (*) after the name, for example, Reminder 1 *. Press q or p to scroll to your desired reminder, and then press SELECT to choose.

4. Press q or p to scroll to Melody and then press SELECT.

5. Press q or p to scroll through and select from Tone 1 to Tone 10, then press SELECT.

Rename reminders

You can rename the reminders to give them names that are meaningful to you.

1. Press MENU on the cordless handset in idle mode to enter the main menu.

2. Press q or p to scroll to Reminder and then press SELECT.

3. Press q or p to select the desired reminder you have set previously, and then press SELECT.

4. Press q or p to scroll to Rename and then press SELECT.

5. Use the dialing keys to enter the new name, and then press SELECT to save. You hear a conﬁrmation tone.

While entering names, you can:

• Press DELETE to backspace and erase a

digit or character.

• Press and hold DELETE to erase the

entire entry.

• Press q or p to move the cursor to the

left or right.

• Press 0 to add a space.

+ 63 hidden pages

VTech SN5147 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual