VTech IA5864 User Manual

Table of Contents

GETTING STARTED. . . . . . . . . . . . . . . . . . . 4

Before You Begin . . . . . . . . . . . . . . . . . . . . . 4

Parts Check List: . . . . . . . . . . . . . . . . . . . 4

Installation . . . . . . . . . . . . . . . . . . . . . . . . 5

Choose Location . . . . . . . . . . . . . . . . . . . 5

Install Handset Battery . . . . . . . . . . . . . . . . 5

Connect Power and Telephone Line Cords . . . . . . 6

Wall Mounting . . . . . . . . . . . . . . . . . . . . . 7

Desk/Table Installation . . . . . . . . . . . . . . . . 7

Charge the Handset Battery . . . . . . . . . . . . . 8

Set Language Mode . . . . . . . . . . . . . . . . . 8

Check for Dial Tone . . . . . . . . . . . . . . . . . . 8

Set the Dial Mode . . . . . . . . . . . . . . . . . . . 8

Set Handset Date and Time. . . . . . . . . . . . . . 9

Handset Ringer Style/Battery Save . . . . . . . . . . 9

If you subscribe to DSL service: . . . . . . . . . . .10

Belt clip (optional). . . . . . . . . . . . . . . . . . .10

BASIC OPERATION . . . . . . . . . . . . . . . . . . 11

Telephone Operation . . . . . . . . . . . . . . . . . . 11

Handset Operation . . . . . . . . . . . . . . . . . .11

Base Operation . . . . . . . . . . . . . . . . . . . .12

Temporary Tone Dialing . . . . . . . . . . . . . . .12

Message Waiting . . . . . . . . . . . . . . . . . . .12

Clear Message Waiting Alert . . . . . . . . . . . . .13

Call Transfer . . . . . . . . . . . . . . . . . . . . .13

Headset Jack . . . . . . . . . . . . . . . . . . . . .14

Operating Range . . . . . . . . . . . . . . . . . . .14

Display Screen Messages . . . . . . . . . . . . . .15

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . 16

Store a Number/Name in Speed Dial . . . . . . . . .16

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Edit a Number/Name Stored in Speed Dial . . . . . .17

Delete a Number/Name Stored in Speed Dial . . . .18

Dial a Speed Dial Number . . . . . . . . . . . . . .18

Reassign Locations in Speed Dial . . . . . . . . . .18

Telephone Directory . . . . . . . . . . . . . . . . . . 19

Store a Number/Name in the Directory . . . . . . . .19

Edit a Number/Name Stored in the Directory . . . . .19

Delete a Number/Name Stored in the Directory . . .20 Move a Number/Name to the Speed Dial Memory . .21

Dial a Number from the Directory . . . . . . . . . . .21

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 22

About Call History (Caller ID) . . . . . . . . . . . . .23

Review Call History . . . . . . . . . . . . . . . . . .23

Delete Records from Call History . . . . . . . . . . .24

Dial a Displayed Number . . . . . . . . . . . . . . .24

Store a Call History Record in the Directory . . . . .24

Display Screen Messages . . . . . . . . . . . . . .25

Answering System Operation At the Base . . . . . . . 26

Audible Indicators . . . . . . . . . . . . . . . . . . .26

Setting the clock. . . . . . . . . . . . . . . . . . . .26

About Announcements . . . . . . . . . . . . . . . .26

Record Your Announcement . . . . . . . . . . . . .27

To review your announcement at any time: . . . . . .27

To delete your announcement: . . . . . . . . . . . .27

Setting up your answering system . . . . . . . . . .28

Feature summary . . . . . . . . . . . . . . . . . . .28

Listen to, Save & Delete Messages . . . . . . . . . .29

Call Screening/Intercept. . . . . . . . . . . . . . . .30

Record a Memo . . . . . . . . . . . . . . . . . . . .30

Window display . . . . . . . . . . . . . . . . . . . .31

Answering System Operation - Remote Access . . . . 32

Connect with the Answering System . . . . . . . . .32

Voice Menu . . . . . . . . . . . . . . . . . . . . . .32

Remote Access Commands . . . . . . . . . . . . .32

Batteries . . . . . . . . . . . . . . . . . . . . . . . . 34

Battery Care and Maintenance . . . . . . . . . . . .34

Replacing the Handset Battery . . . . . . . . . . . .34

ADDITIONAL INFORMATION. . . . . . . . . . . . . .35

Troubleshooting. . . . . . . . . . . . . . . . . . . . . 35

Maintenance . . . . . . . . . . . . . . . . . . . . . . 42

Warranty Statement . . . . . . . . . . . . . . . . . . 42

Important Safety Instructions . . . . . . . . . . . . . . 44

FCC, ACTA and IC Regulations . . . . . . . . . . . . 45

The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 46

Technical Speciﬁcations . . . . . . . . . . . . . . . . 47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 48

TABLE OF CONTENTS www.vtechphones.com

NEED HELP?

This book has all the feature operation and troubleshooting you need to install

and operate your new VTech phone. Please take the time to review thoroughly

to ensure proper installation and the beneﬁt of this VTech innovative and feature

rich product. You can also visit our website at www.vtechphones.com for support,

shopping, and everything new at VTech.

In Canada, please visit www.vtechcanada.com.

VTech toll free 1-800-595-9511 In Canada dial 1-800-267-7377

• Important!

B e f o re u s i ng th i s tel e p hon e , you mu s t r e ad

Important Safety Instructio ns on

page 44.

GETTING STARTED

Before You Begin

Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz

and 900MHz technologies, providing enhanced performance over standard cordless telephones.

Parts Check List:

1. Base Unit

2. Handsets (2)

3. Charger Power Adaptor

4. Charger

5. Telephone Line Cord

6. Desk/Wall Mount Bracket

7. Belt Clips (2)

8. Base Power Adaptor

9. Batteries (2)

10. User’s Manual

To purcha s e re p l a c e m e n t batteries, visit us on the web at www.vtechphones.co m or call V Tech Communications, In c . at 1-80 0-59 5-95 11. In C a n ad a , c on ta ct V Te ch Telecommunications Canada Ltd. at www.vtechcanada.com or 1-800-267-7377.

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Base Unit

Telephone Line Cord

Base Power Adaptor

Handsets (2)

Desk/Wall Mount Bracket

Batteries (2)

Charger Power Adaptor

Charger

Belt Clips (2)

User’s Manual

Installation

Choose Location

For maximum performance of your cordless telephone system:

1. Choose a central location for your base unit.

2. Install your base unit and extension handset away from electronic equipment, such as personal computers, television sets and microwave ovens.

3. In locations where there are multiple cordless telephones, separate base units as much as possible.

4. Install your telephone equipment away from heat sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

Install Handset Battery

a) Remove

battery compartment cover by pressing on the indentation and sliding downwards.

b) Align the two holes in the plug with

the socket pins, then snap the plug into place.

c) Place the battery in the compartment with

the wires in the lower right corner.

d) Replace cover by sliding it up into place.

e) Place the handset in its base when

not in use to ensure maximum daily performance.

Getting Started

• U s e o nl y t h e pr ov ided VT ec h b a t t e r y , o r equivalent.

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GETTING STARTED

• Install the base unit away from electronic eq uip m ent su ch a s p e r s o n a l computers, television sets or microwave ovens. Av oi d exces sive heat, cold, dust or moisture.

• Connect the power a n d t el ep h on e line cords to the undersi de of the base as illustrated.

• P lu g t h e A C ad a pter into an electrical outlet. If the battery has not be en pre vio u sly charged, place the handset in the base, and allow it to charge f o r 1 6 h o u rs ( o r o v e r ni g h t) . Connect the telephone line co rd to the wa ll jack.

Installation

Connect Power and Telephone Line Cords

Standard electrical outlet

Modular telephone jack

Connect the power cord. After charging the battery for at least 16 hours, connect the telephone

line cord.

GETTING STARTED

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Installation





Wall Mounting

Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. See position one below for instructions.

Desk/Table Installation

To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and shown in position one or two, depending on your preference of how you’d like the base unit to be angled.

Position One

To mount your phone on a wall, or to place it on a table or desk, refer to the diagrams illustrating position one.

• First insert the lower portion of the bracket into the grooves in the base, then snap the upper portion into place.

• Mount the base on the wall by positioning the base unit so the mounting studs will ﬁt into the holes on the base and wall mount bracket. Slide the base unit down on the mounting studs until it locks into place.

Position Two

This position is an alternate way to install your phone on a table or desk. Position two allows a different viewing angle to your handset and base unit. Refer to the position two diagrams above.

• Insert the upper portion of the bracket into the grooves in the base.

• Snap the lower portion into place.

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GETTING STARTED

Getting Started

• If the phon e will not be used for a long period of time, remove the battery to prevent possible leakage.

• If y ou have any trouble installing y o u r p h o n e , please refer to the

Troubleshooting

s ec t i o n n e a r th e end of t his manual.

Installation

Charge the Handset Battery

Place the handset in the base or charger. NEEDS CHARGING will appear on the handset. Charge

the battery for at least 16 hours the ﬁrst time.

Set Language Mode

• Press PROG, then press

• The current setting blinks. Press Spanish or French).

• Press SELECT to save your selection.

Check for Dial Tone

After the batteries are charged, pick up the handset and press PHONE; you should hear a dial tone.

If you do not, refer to the TROUBLESHOOTING section in the back of this user’s manual.

Set the Dial Mode

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you

have pulse (rotary) service, you’ll need to change the dial mode.

• Press PROG

• Press

• Press SELECT

• Press ▲ or

• Press SELECT to save.

or until the screen displays DIAL MODE: and the current setting.

▲ or ▼

. The current setting blinks.

to select TONE or PULSE.

▼

until LANGUAGE is displayed. Press SELECT.

▲ or ▼

until the screen displays the correct language (English,

▲

▼

GETTING STARTED

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Installation

Set Handset Date and Time

If you subscribe to caller ID service, the date and time will be set automatically with the ﬁrst incoming call. If you do not have caller ID service, you can set the date and time manually:

• Press PROG

• The month is ﬂashing. Press

• The day is ﬂashing. Press or until the screen displays the correct day. Press SELECT.

• The hour is ﬂashing. Press

• The minute is flashing. Press

SELECT

• AM or PM is ﬂashing. Press or to choose between AM or PM. Press SELECT

Handset Ringer Style/Battery Save

You can select from four different handset ringer styles, or turn the ringer off and extend the battery life.

1. With the handset in idle (off)

2. Press

3. Press SELECT. The current setting blinks, and you will hear a sample of the ring.

4. Press or to select RINGER: 1, 2, 3, 4 or OFF. You will hear a sample of each ring tone.

5. Press SELECT to choose the displayed ringer setting.

, then press or until DATE/TIME is displayed. Press SELECT.

or until the screen displays the correct month. Press SELECT.

or until the screen displays the correct hour. Press SELECT.

or until the screen displays the correct minute. Press

or until the screen displays RINGER: and current setting.

mode, press PROG.

Getting Started

• In the event of a power outage, or if you r ph o ne’ s p o w e r c o rd i s un p l u gge d , t he time setting will be lost.

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GETTING STARTED

Installation

If you subscribe to DSL service:

If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install a noise ﬁlter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise ﬁlter.

Noise ﬁlter (For DSL users)

To single telephone jack (RJ11C)

Belt clip (optional)

GETTING STARTED

To attach

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To remove

Telephone Operation

Handset Operation

1. Make a Call

Press PHONE, then dial the

number.

-OR- Dial the number (use

to backspace and make corrections), then press PHONE to call.

Flash /Call Waiting

2. During a call, press to receive an incoming call, if call waiting is activated.

3. Channel

Press CHAN to switch to a

clear channel while on a call. Delete

4. When viewing the call log, press to delete the current record displayed. While handset is in idle mode, press and hold to delete all records in the call log.

Answer a Call

5. Press any key to answer a call (except OFF).

/CID and / DIR

/CID

• While on a call, press to

decrease the volume. A double beep will sound when you reach the lowest setting.

• While phone is not in use,

press to display caller ID information.

• While entering names or numbers into memor y, press to delete last character entered.

/DIR

• While on a call, press to increase the volume. A double beep will sound when you reach the highest setting.

• While phone is not in use, press to display directory entries.

• While entering names or numbers, press to add a space.

Select

7. Press to display menu, or to select highlighted item from menu.

8. Off During a call, press to hang up. While using menus, press to cancel an operation, back up, or exit the menu display

Redial/ Pause Press to view redial memory. While entering numbers, press and hold to insert a dialing pause.

10. Program With the handset in idle (on-hook), press to enter programming mode.

1,2

3,4

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BASIC OPERATION

Basic Operation

BASIC OPERATION

Telephone Operation

Base Operation

11. CHARGE/IN USE

• Flashes in unison with an incoming call’s ringing.

• Flashes slowly when the handset is in use, or the answering system is answering a call.

• Glows steadily when the handset is charging.

12. LOCATE HANDSET

Press to page the handset for up to 60 seconds. Press again, press OFF on handset or place handset in base to cancel the page.

Temporary Tone Dialing

If you have pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing * banking or long distance services.

1. Dial the number.

2. Press

3. After you hang up, the phone automatically returns to pulse ser vice.

Message Waiting

Your phone is designed to work with most local and regional telephone service provider’s voice messaging systems to provide an alert on handset when new messages come in. Voice messaging is a subscription service, available through most service providers for a monthly fee. Contact your local telephone company for more information.

TONE. This is useful if you need to send touch tone signals for access to telephone

TONE. Buttons pressed after this send touch tone signals.

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Telephone Operation

When you have a message waiting, the handset will display:

MESSAGE WAITING

5/01 5:40P M

Clear Message Waiting Alert

If after you review your message(s) your message waiting alert does not go off, you may manually turn it off by:

1. Press PROG on the handset.

2. Press

or until screen displays MESSAGE WAITING.

3. Press SELECT, the screen display: CLEAR? YES

4. Press

or to change from YES to NO.

5. Press SELECT, you’ll hear a conﬁrmation tone.

Call Transfer

An external call can be forwarded from one handset (HS1) to the other handset (HS2) by following these steps:

1. While on a call, press SELECT HS1 will show: HS2 will ring and show:

CALL TRANSFERRED

2. Press PHONE on HS2 to answer the forwarded call. HS1 will return to the idle mode.

on HS1 to forward the call to HS2.

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TRANSFERRED CALL

BASIC OPERATION

• Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 pr e s ses P HON E , CAN ’T CONN ECT will display.

• If the HS2 cannot be found, HS1 will generate a sad tone and continue the call automatically. Before HS2 answers, HS1 can pr ess PHONE to cancel the forward function and continue the external call.

• I f H S 2 d oe s n’ t respo nd with in 30 secon ds, HS1 will st art ring ing unti l PHONE is pressed t o p i c k u p t h e returned call. If it is not answered within another 30 seconds, the external call will end automatically.

Basic Operation

• To p u r c h as e a heads et, visit us on the web at www. vtechphones.com or call VTech Cus tom er Service at 1-800-595-9511. In Canada, contact VTech Telecommu nications Canada Ltd. at www.vtech canada.com or 1800-267-7377.

Telephone Operation

Headset Jack

You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately.

Plug the headset into the jack located on the right side of the handset (under

the small rubber ﬂap). Do not force the connection, but make sure the plug ﬁts securely.

Operating Range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your home or ofﬁce.

If you receive a call while you are out of range, the handset might not ring or if it does ring, the call might not connect when you press PHONE. Move closer to the base, then press PHONE to answer the call.

If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing OFF, your phone will be left off the hook. To hang up properly,

walk back into range, periodically pressing OFF.

BASIC OPERATION

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Telephone Operation

Display Screen Messages

Screen Displays: When:

** RINGING **

CONNECTING...

PHONE ON

** PAGING **

BATTERY LOW

SCANNING...

CAN’T CONNECT

RINGER OFF

MESSAGE WAITING

There is a call coming in.

The handset is waiting for dial tone.

The handset is in use.

The base is paging the handset.

The battery needs to be recharged.

The handset is changing to another of the 30 channels available.

1. Displays when one handset is on a call and the other handset presses PHONE.

2. Displays when base power is off and PHONE is pressed. You’ll also hear a sad tone.

3. Displays when an out-of-range dial fails to connect.

The handset ringer is turned off.

Displays when you have been alerted by the telephone company that you have received new voice mail.

Basic Operation

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BASIC OPERATION

• The en tri es yo u store i n s p e e d dial m em ory wil l be mar k ed w ith 01 through 09 and also display in the directory.

• Press OFF at any time to exit speed dial mode.

• Wh en me m o r y is full the screen displays MEMORY FULL, an error tone so un ds and you cannot store a new number until you delete a record in speed dial memory o r t e l e p h o n e directory.

Speed Dialing

Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) in the speed dial memory locations you assign (numbered 1 through 9) in each handset. These numbers can be dialed with two button presses. You can also store telephone numbers with names alphabetically in the directory. See Telephone Directory for instructions.

Store a Number/Name in Speed Dial

1. Press PROG. Then press or until the screen displays SPEED DIAL.

Press SELECT. The screen displays ENTER 1-9.

3. Press the key (1 through 9) to assign the speed dial location this number will be stored. The screen displays ENTER NAME

4. Using the chart below, enter up to 15 characters for the name you’re storing. Use and make corrections; use to advance and add a space.

Presses Dial Key Once Twice 3 Times 4 Times 5 Times 6 Times

1 2 3 4 5 6 7 8 9 0

to backspace

A B C 2

D E F 3

G H I 4

J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

& ‘ , - . #

BASIC OPERATION

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