VTech IA5864 User Manual

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Page 1

Table of Contents

GETTING STARTED. . . . . . . . . . . . . . . . . . . 4

Before You Begin . . . . . . . . . . . . . . . . . . . . . 4

Parts Check List: . . . . . . . . . . . . . . . . . . . 4

Installation . . . . . . . . . . . . . . . . . . . . . . . . 5

Choose Location . . . . . . . . . . . . . . . . . . . 5

Install Handset Battery . . . . . . . . . . . . . . . . 5

Connect Power and Telephone Line Cords . . . . . . 6

Wall Mounting . . . . . . . . . . . . . . . . . . . . . 7

Desk/Table Installation . . . . . . . . . . . . . . . . 7

Charge the Handset Battery . . . . . . . . . . . . . 8

Set Language Mode . . . . . . . . . . . . . . . . . 8

Check for Dial Tone . . . . . . . . . . . . . . . . . . 8

Set the Dial Mode . . . . . . . . . . . . . . . . . . . 8

Set Handset Date and Time. . . . . . . . . . . . . . 9

Handset Ringer Style/Battery Save . . . . . . . . . . 9

If you subscribe to DSL service: . . . . . . . . . . .10

Belt clip (optional). . . . . . . . . . . . . . . . . . .10

BASIC OPERATION . . . . . . . . . . . . . . . . . . 11

Telephone Operation . . . . . . . . . . . . . . . . . . 11

Handset Operation . . . . . . . . . . . . . . . . . .11

Base Operation . . . . . . . . . . . . . . . . . . . .12

Temporary Tone Dialing . . . . . . . . . . . . . . .12

Message Waiting . . . . . . . . . . . . . . . . . . .12

Clear Message Waiting Alert . . . . . . . . . . . . .13

Call Transfer . . . . . . . . . . . . . . . . . . . . .13

Headset Jack . . . . . . . . . . . . . . . . . . . . .14

Operating Range . . . . . . . . . . . . . . . . . . .14

Display Screen Messages . . . . . . . . . . . . . .15

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . 16

Store a Number/Name in Speed Dial . . . . . . . . .16

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Edit a Number/Name Stored in Speed Dial . . . . . .17

Delete a Number/Name Stored in Speed Dial . . . .18

Dial a Speed Dial Number . . . . . . . . . . . . . .18

Reassign Locations in Speed Dial . . . . . . . . . .18

Telephone Directory . . . . . . . . . . . . . . . . . . 19

Store a Number/Name in the Directory . . . . . . . .19

Edit a Number/Name Stored in the Directory . . . . .19

Delete a Number/Name Stored in the Directory . . .20 Move a Number/Name to the Speed Dial Memory . .21

Dial a Number from the Directory . . . . . . . . . . .21

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 22

About Call History (Caller ID) . . . . . . . . . . . . .23

Review Call History . . . . . . . . . . . . . . . . . .23

Delete Records from Call History . . . . . . . . . . .24

Dial a Displayed Number . . . . . . . . . . . . . . .24

Store a Call History Record in the Directory . . . . .24

Display Screen Messages . . . . . . . . . . . . . .25

Answering System Operation At the Base . . . . . . . 26

Audible Indicators . . . . . . . . . . . . . . . . . . .26

Setting the clock. . . . . . . . . . . . . . . . . . . .26

About Announcements . . . . . . . . . . . . . . . .26

Record Your Announcement . . . . . . . . . . . . .27

To review your announcement at any time: . . . . . .27

To delete your announcement: . . . . . . . . . . . .27

Setting up your answering system . . . . . . . . . .28

Feature summary . . . . . . . . . . . . . . . . . . .28

Listen to, Save & Delete Messages . . . . . . . . . .29

Call Screening/Intercept. . . . . . . . . . . . . . . .30

Record a Memo . . . . . . . . . . . . . . . . . . . .30

Window display . . . . . . . . . . . . . . . . . . . .31

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Answering System Operation - Remote Access . . . . 32

Connect with the Answering System . . . . . . . . .32

Voice Menu . . . . . . . . . . . . . . . . . . . . . .32

Remote Access Commands . . . . . . . . . . . . .32

Batteries . . . . . . . . . . . . . . . . . . . . . . . . 34

Battery Care and Maintenance . . . . . . . . . . . .34

Replacing the Handset Battery . . . . . . . . . . . .34

ADDITIONAL INFORMATION. . . . . . . . . . . . . .35

Troubleshooting. . . . . . . . . . . . . . . . . . . . . 35

Maintenance . . . . . . . . . . . . . . . . . . . . . . 42

Warranty Statement . . . . . . . . . . . . . . . . . . 42

Important Safety Instructions . . . . . . . . . . . . . . 44

FCC, ACTA and IC Regulations . . . . . . . . . . . . 45

The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 46

Technical Speciﬁcations . . . . . . . . . . . . . . . . 47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 48

TABLE OF CONTENTS www.vtechphones.com

Page 3

NEED HELP?

This book has all the feature operation and troubleshooting you need to install

and operate your new VTech phone. Please take the time to review thoroughly

to ensure proper installation and the beneﬁt of this VTech innovative and feature

rich product. You can also visit our website at www.vtechphones.com for support,

shopping, and everything new at VTech.

In Canada, please visit www.vtechcanada.com.

VTech toll free 1-800-595-9511 In Canada dial 1-800-267-7377

Page 4

• Important!

B e f o re u s i ng th i s tel e p hon e , you mu s t r e ad

Important Safety Instructio ns on

page 44.

GETTING STARTED

Before You Begin

Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz

and 900MHz technologies, providing enhanced performance over standard cordless telephones.

Parts Check List:

1. Base Unit

2. Handsets (2)

3. Charger Power Adaptor

4. Charger

5. Telephone Line Cord

6. Desk/Wall Mount Bracket

7. Belt Clips (2)

8. Base Power Adaptor

9. Batteries (2)

10. User’s Manual

To purcha s e re p l a c e m e n t batteries, visit us on the web at www.vtechphones.co m or call V Tech Communications, In c . at 1-80 0-59 5-95 11. In C a n ad a , c on ta ct V Te ch Telecommunications Canada Ltd. at www.vtechcanada.com or 1-800-267-7377.

www.vtechphones.com

Base Unit

Telephone Line Cord

Base Power Adaptor

Handsets (2)

Desk/Wall Mount Bracket

Batteries (2)

Charger Power Adaptor

Charger

Belt Clips (2)

User’s Manual

Page 5

Installation

Choose Location

For maximum performance of your cordless telephone system:

1. Choose a central location for your base unit.

2. Install your base unit and extension handset away from electronic equipment, such as personal computers, television sets and microwave ovens.

3. In locations where there are multiple cordless telephones, separate base units as much as possible.

4. Install your telephone equipment away from heat sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

Install Handset Battery

a) Remove

battery compartment cover by pressing on the indentation and sliding downwards.

b) Align the two holes in the plug with

the socket pins, then snap the plug into place.

c) Place the battery in the compartment with

the wires in the lower right corner.

d) Replace cover by sliding it up into place.

e) Place the handset in its base when

not in use to ensure maximum daily performance.

Getting Started

• U s e o nl y t h e pr ov ided VT ec h b a t t e r y , o r equivalent.

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GETTING STARTED

Page 6

• Install the base unit away from electronic eq uip m ent su ch a s p e r s o n a l computers, television sets or microwave ovens. Av oi d exces sive heat, cold, dust or moisture.

• Connect the power a n d t el ep h on e line cords to the undersi de of the base as illustrated.

• P lu g t h e A C ad a pter into an electrical outlet. If the battery has not be en pre vio u sly charged, place the handset in the base, and allow it to charge f o r 1 6 h o u rs ( o r o v e r ni g h t) . Connect the telephone line co rd to the wa ll jack.

Installation

Connect Power and Telephone Line Cords

Standard electrical outlet

Modular telephone jack

Connect the power cord. After charging the battery for at least 16 hours, connect the telephone

line cord.

GETTING STARTED

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Page 7

Installation





Wall Mounting

Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. See position one below for instructions.

Desk/Table Installation

To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and shown in position one or two, depending on your preference of how you’d like the base unit to be angled.

Position One

To mount your phone on a wall, or to place it on a table or desk, refer to the diagrams illustrating position one.

• First insert the lower portion of the bracket into the grooves in the base, then snap the upper portion into place.

• Mount the base on the wall by positioning the base unit so the mounting studs will ﬁt into the holes on the base and wall mount bracket. Slide the base unit down on the mounting studs until it locks into place.

Position Two

This position is an alternate way to install your phone on a table or desk. Position two allows a different viewing angle to your handset and base unit. Refer to the position two diagrams above.

• Insert the upper portion of the bracket into the grooves in the base.

• Snap the lower portion into place.

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GETTING STARTED

Getting Started

Page 8

• If the phon e will not be used for a long period of time, remove the battery to prevent possible leakage.

• If y ou have any trouble installing y o u r p h o n e , please refer to the

Troubleshooting

s ec t i o n n e a r th e end of t his manual.

Installation

Charge the Handset Battery

Place the handset in the base or charger. NEEDS CHARGING will appear on the handset. Charge

the battery for at least 16 hours the ﬁrst time.

Set Language Mode

• Press PROG, then press

• The current setting blinks. Press Spanish or French).

• Press SELECT to save your selection.

Check for Dial Tone

After the batteries are charged, pick up the handset and press PHONE; you should hear a dial tone.

If you do not, refer to the TROUBLESHOOTING section in the back of this user’s manual.

Set the Dial Mode

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you

have pulse (rotary) service, you’ll need to change the dial mode.

• Press PROG

• Press

• Press SELECT

• Press ▲ or

• Press SELECT to save.

or until the screen displays DIAL MODE: and the current setting.

▲ or ▼

. The current setting blinks.

to select TONE or PULSE.

▼

until LANGUAGE is displayed. Press SELECT.

▲ or ▼

until the screen displays the correct language (English,

▲

▼

GETTING STARTED

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Page 9

Installation

Set Handset Date and Time

If you subscribe to caller ID service, the date and time will be set automatically with the ﬁrst incoming call. If you do not have caller ID service, you can set the date and time manually:

• Press PROG

• The month is ﬂashing. Press

• The day is ﬂashing. Press or until the screen displays the correct day. Press SELECT.

• The hour is ﬂashing. Press

• The minute is flashing. Press

SELECT

• AM or PM is ﬂashing. Press or to choose between AM or PM. Press SELECT

Handset Ringer Style/Battery Save

You can select from four different handset ringer styles, or turn the ringer off and extend the battery life.

1. With the handset in idle (off)

2. Press

3. Press SELECT. The current setting blinks, and you will hear a sample of the ring.

4. Press or to select RINGER: 1, 2, 3, 4 or OFF. You will hear a sample of each ring tone.

5. Press SELECT to choose the displayed ringer setting.

, then press or until DATE/TIME is displayed. Press SELECT.

or until the screen displays the correct month. Press SELECT.

or until the screen displays the correct hour. Press SELECT.

or until the screen displays the correct minute. Press

or until the screen displays RINGER: and current setting.

mode, press PROG.

Getting Started

• In the event of a power outage, or if you r ph o ne’ s p o w e r c o rd i s un p l u gge d , t he time setting will be lost.

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GETTING STARTED

Page 10

Installation

If you subscribe to DSL service:

If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install a noise ﬁlter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise ﬁlter.

Noise ﬁlter (For DSL users)

To single telephone jack (RJ11C)

Belt clip (optional)

GETTING STARTED

To attach

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To remove

Page 11

Telephone Operation

Handset Operation

1. Make a Call

Press PHONE, then dial the

number.

-OR- Dial the number (use

to backspace and make corrections), then press PHONE to call.

Flash /Call Waiting

2. During a call, press to receive an incoming call, if call waiting is activated.

3. Channel

Press CHAN to switch to a

clear channel while on a call. Delete

4. When viewing the call log, press to delete the current record displayed. While handset is in idle mode, press and hold to delete all records in the call log.

Answer a Call

5. Press any key to answer a call (except OFF).

/CID and / DIR

/CID

• While on a call, press to

decrease the volume. A double beep will sound when you reach the lowest setting.

• While phone is not in use,

press to display caller ID information.

• While entering names or numbers into memor y, press to delete last character entered.

/DIR

• While on a call, press to increase the volume. A double beep will sound when you reach the highest setting.

• While phone is not in use, press to display directory entries.

• While entering names or numbers, press to add a space.

Select

7. Press to display menu, or to select highlighted item from menu.

8. Off During a call, press to hang up. While using menus, press to cancel an operation, back up, or exit the menu display

Redial/ Pause Press to view redial memory. While entering numbers, press and hold to insert a dialing pause.

10. Program With the handset in idle (on-hook), press to enter programming mode.

1,2

3,4

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BASIC OPERATION

Basic Operation

Page 12

BASIC OPERATION

Telephone Operation

Base Operation

11. CHARGE/IN USE

• Flashes in unison with an incoming call’s ringing.

• Flashes slowly when the handset is in use, or the answering system is answering a call.

• Glows steadily when the handset is charging.

12. LOCATE HANDSET

Press to page the handset for up to 60 seconds. Press again, press OFF on handset or place handset in base to cancel the page.

Temporary Tone Dialing

If you have pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing * banking or long distance services.

1. Dial the number.

2. Press

3. After you hang up, the phone automatically returns to pulse ser vice.

Message Waiting

Your phone is designed to work with most local and regional telephone service provider’s voice messaging systems to provide an alert on handset when new messages come in. Voice messaging is a subscription service, available through most service providers for a monthly fee. Contact your local telephone company for more information.

TONE. This is useful if you need to send touch tone signals for access to telephone

TONE. Buttons pressed after this send touch tone signals.

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Telephone Operation

When you have a message waiting, the handset will display:

MESSAGE WAITING

5/01 5:40P M

Clear Message Waiting Alert

If after you review your message(s) your message waiting alert does not go off, you may manually turn it off by:

1. Press PROG on the handset.

2. Press

or until screen displays MESSAGE WAITING.

3. Press SELECT, the screen display: CLEAR? YES

4. Press

or to change from YES to NO.

5. Press SELECT, you’ll hear a conﬁrmation tone.

Call Transfer

An external call can be forwarded from one handset (HS1) to the other handset (HS2) by following these steps:

1. While on a call, press SELECT HS1 will show: HS2 will ring and show:

CALL TRANSFERRED

2. Press PHONE on HS2 to answer the forwarded call. HS1 will return to the idle mode.

on HS1 to forward the call to HS2.

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TRANSFERRED CALL

BASIC OPERATION

• Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 pr e s ses P HON E , CAN ’T CONN ECT will display.

• If the HS2 cannot be found, HS1 will generate a sad tone and continue the call automatically. Before HS2 answers, HS1 can pr ess PHONE to cancel the forward function and continue the external call.

• I f H S 2 d oe s n’ t respo nd with in 30 secon ds, HS1 will st art ring ing unti l PHONE is pressed t o p i c k u p t h e returned call. If it is not answered within another 30 seconds, the external call will end automatically.

Basic Operation

Page 14

• To p u r c h as e a heads et, visit us on the web at www. vtechphones.com or call VTech Cus tom er Service at 1-800-595-9511. In Canada, contact VTech Telecommu nications Canada Ltd. at www.vtech canada.com or 1800-267-7377.

Telephone Operation

Headset Jack

You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately.

Plug the headset into the jack located on the right side of the handset (under

the small rubber ﬂap). Do not force the connection, but make sure the plug ﬁts securely.

Operating Range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your home or ofﬁce.

If you receive a call while you are out of range, the handset might not ring or if it does ring, the call might not connect when you press PHONE. Move closer to the base, then press PHONE to answer the call.

If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing OFF, your phone will be left off the hook. To hang up properly,

walk back into range, periodically pressing OFF.

BASIC OPERATION

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Page 15

Telephone Operation

Display Screen Messages

Screen Displays: When:

** RINGING **

CONNECTING...

PHONE ON

** PAGING **

BATTERY LOW

SCANNING...

CAN’T CONNECT

RINGER OFF

MESSAGE WAITING

There is a call coming in.

The handset is waiting for dial tone.

The handset is in use.

The base is paging the handset.

The battery needs to be recharged.

The handset is changing to another of the 30 channels available.

1. Displays when one handset is on a call and the other handset presses PHONE.

2. Displays when base power is off and PHONE is pressed. You’ll also hear a sad tone.

3. Displays when an out-of-range dial fails to connect.

The handset ringer is turned off.

Displays when you have been alerted by the telephone company that you have received new voice mail.

Basic Operation

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BASIC OPERATION

Page 16

• The en tri es yo u store i n s p e e d dial m em ory wil l be mar k ed w ith 01 through 09 and also display in the directory.

• Press OFF at any time to exit speed dial mode.

• Wh en me m o r y is full the screen displays MEMORY FULL, an error tone so un ds and you cannot store a new number until you delete a record in speed dial memory o r t e l e p h o n e directory.

Speed Dialing

Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) in the speed dial memory locations you assign (numbered 1 through 9) in each handset. These numbers can be dialed with two button presses. You can also store telephone numbers with names alphabetically in the directory. See Telephone Directory for instructions.

Store a Number/Name in Speed Dial

1. Press PROG. Then press or until the screen displays SPEED DIAL.

Press SELECT. The screen displays ENTER 1-9.

3. Press the key (1 through 9) to assign the speed dial location this number will be stored. The screen displays ENTER NAME

4. Using the chart below, enter up to 15 characters for the name you’re storing. Use and make corrections; use to advance and add a space.

Presses Dial Key Once Twice 3 Times 4 Times 5 Times 6 Times

1 2 3 4 5 6 7 8 9 0

to backspace

A B C 2

D E F 3

G H I 4

J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

& ‘ , - . #

BASIC OPERATION

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Page 17

Speed Dialing

5. After you enter the name, press SELECT or PROG. The screen displays ENTER NUMBER.

6. Enter the telephone number. Use to enter a pause if necessary. — OR — Press REDIAL/PAUSE to display the last number (up to 24 digits long) dialed from this phone.

Press SELECT or PROG to store your entry. The screen displays DISTINCT RING? and the

7. current setting.

8. Press assigning a distinctive ringer after the ﬁrst ring. Choose N for a normal ringer.

9. Press SELECT entry.

or to choose Y (for yes) if you wish the phone to alert you to calls from this number by

or PROG to conﬁrm. If you chose Y in Step 8, a

Edit a Number/Name Stored in Speed Dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to edit.

2. When the screen displays the entry you want to edit, press SELECT. Then press ﬂashes.

SPEED

EDIT ERASE 8005959511 01

3. Press SELECT. The screen displays the name and number. The cursor appears at the end of the name. Use number. Use to backspace and make corrections. Press SELECT to move on to edit the distinctive ring setting. Press or to choose Y (for yes) if you wish the phone to alert you to calls from this number by assigning a distinctive ringer after the ﬁrst ring. Choose N for a normal ringer.

4. Press SELECT to save the edited information.

, and the dial pad keys to edit the name. Press SELECT to move on to edit the

to backspace and make corrections. Press REDIAL/PAUSE

will be displayed with the

or until EDIT

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• If the location is not empty, your new entry will be stored in place of the o ld and will delete the former e n t r y . T a k e cau t i o n t o not save over entries you do not wish to delete from speed dial memory.

BASIC OPERATION

Basic Operation

Page 18

BASIC OPERATION

Speed Dialing

Delete a Number/Name Stored in Speed Dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to delete.

2. When the screen displays the entry you want to delete, press SELECT. Then press ERASE ﬂashes.

3. Press SELECT. The screen displays ﬂashes.

4. Press

Press SELECT. You’ll hear a conﬁrmation beep.

until YES ﬂashes.

SPEED EDIT

8005959511 01

ERASE

ERASE NO YES and the number. The current choice

Dial a Speed Dial Number

1. Press and hold the speed dial location key (1-9) of the entry you wish to dial.

2. Press PHONE to dial the displayed memory number.

Reassign Locations in Speed Dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to reassign.

2. When the screen displays the entry you want to reassign, press SELECT. Press SPEED ﬂashes.

SPEED EDIT ERASE 8005959511 01

3. Press SELECT. The screen displays ENTER 1-9

4. Press the keys (1-9) to reassign this entry into another memory location. You’ll hear a conﬁrmation beep.

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or until

Page 19

Telephone Directory

Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset.

Store a Number/Name in the Directory

1. Press PROG. The screen displays DIRECTORY.

Press SELECT. The screen displays ENTER NAME.

3. Using the chart in page 16, enter up to 15 characters for the name you’re storing with the number. to backspace and make corrections; use to advance and add a space.

Use

4. When you ﬁnish entering the name, press SELECT or PROG. The screen displays ENTER

NUMBER

5. Enter the telephone number. Use

to store a pause if necessary. — OR —

Press REDIAL/PAUSE

6. Press SELECT or PROG. The screen displays DISTINCT RING?

7. Press

changing to a distinctive ringer after the ﬁrst ring. Choose

8. Press SELECT or PROG

entry.

Edit a Number/Name Stored in the Directory

1. Press . The screen displays DIRECTORY.

2. Press

— OR — Press the dial pad key for the ﬁrst letter of the entry you want to edit.

to backspace and make corrections. Press REDIAL/PAUSE

to display the last number (up to 24 digits) dialed from this handset.

and the current setting.

or to choose Y (yes) if you wish the phone to alert you to calls from this number by

to conﬁrm. If you chose Y in Step 7, a

or to scroll alphabetically through entries stored in directory.

N for a normal ringer.

will be displayed with the directory

• Press OFF at any ti me to exit th e directory.

• When the memory is full the screen will

display MEMORY FU L L, a n er ror

tone sounds and yo u wi l l no t be ab l e to sto r e a new number until you delete a stored number to make room for another entry.

Basic Operation

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BASIC OPERATION

Page 20

Telephone Directory

3. When the screen displays the entry you want to edit, press SELECT. Then press or until EDIT

ﬂashes.

SPEED

EDIT ERASE

8005959511

4. Press SELECT. The screen displays the name and number. The cursor appears at the end of the name. Use edit the number. Use to edit the distinctive ring setting.

Press SELECT to save the edited information.

Delete a Number/Name Stored in the Directory

1. Press . The screen displays DIRECTORY.

Press or to scroll alphabetically through entries stored in directory.

— OR —

Press the dial pad key for the ﬁrst letter of the entry you want to delete.

3. When the screen displays the entry you want to delete, press SELECT. Then press ERASE ﬂashes.

4. Press SELECT. The screen displays ERASE NO YES and the number. The current choice ﬂashes.

5. Press until YES ﬂashes.

, and the dial pad keys to edit the name. Press SELECT to conﬁrm and move on to

to backspace and make corrections. Press SELECT to conﬁrm and move

SPEED EDIT

8005959511

ERASE

or until

BASIC OPERATION

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Page 21

Telephone Directory

6. Press SELECT. You’ll hear a conﬁrmation beep.

Move a Number/Name to the Speed Dial Memory

1. Press . The screen displays DIRECTORY.

2. Press

3. When the screen displays the entry you want to move, press SELECT. Then press

4. Press SELECT. The screen displays ENTER 1-9

5. Press the key (1-9) to move this entry from the normal directory to the speed dial memory and assign

Dial a Number from the Directory

1. Press . The screen displays DIRECTORY.

2. Press

3. When the screen displays the entry you want to dial, press PHONE

or to scroll alphabetically through entries stored in directory. — OR — Press the dial pad key for the ﬁrst letter of the entry you want to move.

or until

SPEED ﬂashes.

SPEED EDIT ERASE 8005959511

the memory location. You’ll hear a conﬁrmation beep. A memory location number (1 through 9) will be displayed with this entry.

or to scroll alphabetically through entries stored in directory. — OR — Press the dial pad key for the ﬁrst letter of the entry you want to dial.

Basic Operation

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BASIC OPERATION

Page 22

Caller ID

Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call.

You may need to change your phone service to use this feature. Contact your phone service provider if:

• You have both caller ID and call waiting, but as separate services (you may need combined service)

• You have only caller ID service, or only caller waiting service.

• You don’t subscribe to any caller ID or call waiting services.

You can use this product with regular caller ID service, and you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.

There are fees for caller ID services, and they may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

BASIC OPERATION

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Caller ID

Caller’s telephone number

Caller’s name

VTech *

Long distance call

About Call History (Caller ID)

Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest call will automatically be deleted to make room for new incoming call information.

For each call that comes in, the screen displays the following information between the ﬁrst and second rings:

• Your caller’s name (15 letters are sent by your telephone company).

• The caller’s area code and telephone number.

• The time and date of the call.

• The repeat tag (

Review Call History

1. Press (CID) to view call history.

2. Use

L 800-595-9511 5/01 5:40

Date of call

*) in the upper right corner, indicating the party has called more than once.

and to scroll through records in call history.

Time of call

NEW OLD

Indicate whether the record is new or old

This party has called more than once.

Position of call in call history

• If y o u an s w e r a c a l l b e fo re the inform at io n appea rs on the scre e n , it wi l l not be in the call history.

• Press OFF at any time to exit call history.

• Each han dset’s c a l l l o g i s independent from the other handset. F o r e xa mp l e, when you delete one or all call log entries from one handset, they will no t be del ete d fr o m the o the r handset.

Basic Operation

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BASIC OPERATION

Page 24

• Caller ID numbers may appear with an ar ea code that may not be required for local calls, or without a 1 that may be needed for long di s tan c e ca lls . If t h e n u m b e r displayed is not in the right format, press # repeatedly to see diff erent dialing options. You can choose to d ial wit h or without the area code, or with or without the 1.

BASIC OPERATION

Caller ID

Delete Records from Call History

Delete a Speciﬁc Call:

1. Locate the record you want to delete from call history.

2. Press the DELETE key to delete. You’ll hear a conﬁrmation beep.

Delete All Calls:

1. With the handset in idle (off) mode, press and hold the DELETE key to delete. The screen displays ERASE ALL NO YES. The current choice ﬂashes.

2. Press

3. Press SELECT. You’ll hear a conﬁrmation beep.

Dial a Displayed Number

1. Locate the record in call history that you want to dial.

If you wish to change how the number is dialed, press

2. #. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; number only; 1+ number). See the side column for more information on changing the dialing format.

3. Press SELECT. Press

4. Press SELECT. The number is automatically dialed. — OR —

When the number is correctly displayed for dialing, you

want to dial, press PHONE

Store a Call History Record in the Directory

1. Locate the record in the call history you want to store in the directory.

until YES ﬂashes.

or until DIAL ﬂashes.

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800-595-9511

5/01 5:40

DIAL PROGRAM

5/01 5:40

PM OLD 28

800-595-9511

PM OLD 28

Page 25

Caller ID

2. If you wish to change how the number is stored, press

#. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; number only; 1+ number). See the note in the side margin for more information on changing the dialing sequence.

3. Press SELECT, then press ﬂashes.

4. Press SELECT three times. The screen displays:

5. Press

6. Press SELECT. You’ll hear a conﬁrmation beep. If

or to select Y or N for distinctive ringer.

you choose directory entry.

Y in step 5, a will be displayed with the

Display Screen Messages

Screen Displays: When:

PRIVATE

UNKNOWN

* (after name)

or until PROGRAM

The other party is blocking name and/or number information.

Your phone company is unable to receive information about this caller’s name and/or number.

This caller has called you more than once.

800-595-9511

5/01 5:40

DIAL PROGRAM

5/01 5:40

DISTINCT RING? N 800-595-9511 5/01 5:40

PM OLD 28

800-595-9511

PM OLD 28

Basic Operation

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BASIC OPERATION

Page 26

• Th e time wil l be set automatica lly with incoming caller ID data. You can ho we ver cho ose to se t th e t i m e manually.

• To adv a nce the minute or year by increments of 10, pres s an d h o l d

CHANGE

BASIC OPERATION

Answering System Operation At the Base

Audible Indicators

Your phone telephone system gives you voice prompts for feature operations and voice conﬁrmations when you press a button or complete an operation.

Setting the clock

1. Make sure the answering system is on.

2. Press TIME/SET. The system announces the clock setting, then announces: “To set day and time,

press TIME/SET

3. Press TIME/SET. The system announces the current day.

4. Press CHANGE until the system announces the correct day, then press TIME/SET. The system announces the current hour.

5. Press CHANGE until the system announces the correct hour, then press TIME/SET. The system announces the current minute.

6. Press CHANGE until the system announces the correct minute, then press TIME/SET. The system announces the current year.

7. Press CHANGE until the system announces the correct year, press TIME/SET. The system announces the current clock setting.

About Announcements

• You can record two different announcements — one for normal answering and one for when you’ve set the system to play the announcement only.

• Use normal answering when you want the system to record callers’ messages. Use announce only when you want to give information to callers without accepting messages.

• If you choose not to record an announcement, the system answers with a pre-recorded announcement.

• The normal answering pre-recorded announcement says: “Hello. I’m unable to answer your call right now. Please leave your name, number and a message after the tone.” The announce only prerecorded announcement says: “Hello, I’m unable to answer your call right now. Please call again.

Thank you.”

.”

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Answering System Operation At the Base

• By setting announce only to on or off, you decide which announcement your callers will hear when the system answers a call (the system comes set for normal answering, with announce only turned off). See Set announce only, located in the Feature Summary chart later in this section, to change your announcement selection.

Enter answering system f e a t ur e s e t up a n d choose a feature to set

...

Turn answering system on or off

Record Your Announcement

1. Press MENU until you hear “Record outgoing message.”

2. Press REC/MEMO. After you hear “Now recording” followed by a beep, speak toward the base to record an announcement up to 90 seconds long.

3. Press PLAY/STOP. The system plays back your recorded message.

To review your announcement at any time:

1. Press MENU until you hear “ Record outgoing message.”

2. Press PLAY/STOP, the system plays the current announcement.

To delete your announcement:

Press DELETE during announcement playback. The system will use the pre-recorded announcement until you record a new one.

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Select a feature setting

Record outgoing announcements, and memos

Review/change clock setting; conﬁrm feature settings

BASIC OPERATION

• Announcements le ss th a n thr ee s e c o n d s i n length will not be recorded.

Basic Operation

Page 28

• To adv ance th e remote a c c e s s cod e number by increments of ten, press and hold the

CHANGE key.

Answering System Operation At the Base

Setting Up Your Answering System

You can set up one feature at a time, or you can set up the ﬁrst feature and then move on to set up the other features in sequence.

1. Make sure the answering system is on.

2. Press MENU until the system announces the feature you want to set. Refer to the Feature Summary below for a description of the features and your choices.

3. Press CHANGE until the system announces the desired setting.

4. Press TIME/SET to conﬁrm your selection.

5. Press MENU to move on to the next feature, or press PLAY/STOP to exit feature setup.

Feature Summary

Default settings indicated by * .

System Announces: Description/Directions:

“Set security code”

19*

“Set audible message alert” Off* On

“Set announce only” On Off*

Set the remote access code you will use to access features and functions of the answering system from a touch tone phone. You can select any two digit code, from 10 to 99.

When message alert is turned on, the base beeps once every 10 seconds when new messages have been received.

When you turn announce only on, callers hear your announcement, but cannot leave a message.

BASIC OPERATION

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Answering System Operation At the Base

“Set base ringer” On* Off

“Set number of rings” 2 4* 6

Toll Saver With toll saver active, the system answers after

Turn the base ringer on or off.

Choose how many times the phone will ring before the system answers a call.

two rings when you have new messages and after four when you have no new messages.

Listen to, Save & Delete Messages

The system automatically saves your messages until you delete them, and can store approximately 15 minutes of messages, memos, and announcements (up to a maximum of 99 messages). A message or memo can be up to four minutes long.

The message window will ﬂash to alert you to new, unplayed messages. If all messages have been reviewed, the number displayed in the window will glow steadily. If the system contains both old and new messages, it will play only the new messages ﬁrst. After all new messages are played, press the PLAY/STOP to hear all messages.

Before playing a message, the system announces the day and time it was received. While the message plays, the message window displays the number of the message. After playing the last message in a mailbox, the system announces time left, it announces remaining time.

“End of messages.” If the system has less than ﬁve minutes of recording

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BASIC OPERATION

• Yo u c a n e x i t

f e a t ur e s e tu p at an y ti me by pressing a PLAY/

STOP

• I f t h e s y s t e m ha s les s than 30 secon ds of record time left, th e answ eri ng sy s t e m tu r n s off. The system w i l l a n s w e r af t er 10 rin g s an d ann oun ce “Memory f u l l ,

please enter your se cur ity code”

and wait for the caller to enter the remote a ccess code.

Basic Operation

Page 30

Answering System Operation At the Base

BASIC OPERATION

Press to repeat a message; hold to back up and play the previous message.

Delete Messages

• To delete a message, press DELETE while the message

is playing.

• Press and hold DELETE to delete all old messages.

• You cannot delete a message until it’ s b een r eviewed; deleted messages cannot be recovered.

Message Window

Press to skip to the next message; hold to speed up playback.

Play Messages

Press to play messages. Press again to stop playback.

Call Screening/Intercept

1. Make sure the answering system is on, and set the message playback volume control above level

1 so you can hear the caller’s message.

2. If you decide to take the call, press PHONE

on the handset.

Record a Memo

You can record a memo up to four minutes long, which is stored as an incoming message.

1. Press and release REC/MEMO

2. The system announces “Now recording”. After the beep, speak toward the microphone. The message window displays the length of your memo up to 99 seconds, if you record a memo longer than 99 seconds, 99 continues to ﬂash until you ﬁnish.

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Answering System Operation At the Base

3. To stop recording, press the PLAY/STOP again.

Window Display: When:

1-98

0-99 <--> F

1 to 99 (counting)

99 (ﬂashing)

1-8 (on steady for one second)

10 - 99

1-98 and A (alternating)

ON or OFF (steady for one second)

CL <--> (normal display)

-- (steady)

-- (ﬂashing)

No messages.

Total number of messages, or message number during message playback.

Memory is full, or total number of messages is 99.

Duration of announcement or memo recording (maximum length of announcement is 90 seconds).

Length of recording is more than 99 seconds.

Indicates volume level selected when VOL- or VOL is pressed.

Current remote access code while setting.

Announce only mode.

System is set to announce only mode and the memory is full.

Display when any setting is changed from on or off.

Clock needs to be set.

System is answering a call or is in remote operation.

System is in programming mode or initializing.

Basic Operation

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BASIC OPERATION

Page 32

BASIC OPERATION

Answering System Operation - Remote Access

Connect with the Answering System

You can access many features of this system remotely from a touch tone phone.

1. Dial your telephone number.

2. When the system answers, enter your remote access code (preset to 19). The system beeps once and then announces the number of new messages.

3. Enter a remote command (see Remote Access Commands).

4. To end remote access, simply hang up the phone.

Voice Menu

The system has voice prompts to help you with remote operation. Press * 5 to hear the menu while remotely connected to the answering system.

Remote Access Commands

Function: Command:

Play messages Press 1 to play all messages. Press 2 to play new messages. If

there are no new messages, the system plays old messages.

Repeat a message Press 4 while message is playing; press 4 4 to back up previous

message.

Skip a message Press 6 while message is playing; each press advances to the

next message.

Stop Press 5.

Help Press *5.

Save messages Hang up.

Function: Command:

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Answering System Operation - Remote Access

Delete message Press 3 while message is playing. Press 3 3 to delete all old

messages.

Review announcement Press #7; system plays announcement, then beeps.

Record announcement Press *7; after beep, record announcement, press 5 to stop.

System plays back announcement.

Record memo Press 8, speak after beep; press 5 when ﬁnished.

Turn system off Press 0; the system announces, “Answering machine off.” Press

0 again to turn the system back on.

Turn system on When system is off, it answers after 10 rings and announces,

“Please enter you security code.” Enter your remote access code, then press 0 to turn the answering system on.

Review remote access code Press #9.

Change remote access code Press *9.

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• I f n o k e y i s pr esse d with in 10 sec o nds of entering remote access, the voice m e n u w i l l b e announced. After the voice menu announcement, i f n o k e y i s pr esse d with in 2 0 s e c o n ds , t h e r e m o t e access call will automatically end.

BASIC OPERATION

Basic Operation

Page 34

• If you repeatedly get a low battery ind i c ator , e v en a f t e r c h a rg i n g o v e r n ig h t , t h e battery should be replaced.

• To reduce the risk of ﬁre or injury to persons or damage to the telephone, re ad and foll ow these instructions carefully: Charge t h e b a t t e r y p r o vi d e d w i th or identi fied fo r u s e w i th t h is pr o duc t on ly in acc ordan ce with th e inst ruc tio ns and li m i t a tions sp ecifi ed in the user’s manual.

Batteries

Battery Care and performance:

After your battery is fully charged, you can expect the following performance:

Operation Operating time

While in use (talking) up to 5 hours

While not in use (standby*) up to 6 days

* Handset is off the base unit or charger but not in use.

• The battery needs charging when: — A new battery is installed in the handset. — The phone beeps twice every ﬁve seconds. — The screen displays BATTERY LOW and the low battery icon.

• Place the handset in the base so the CHARGE ligh t turns on. The battery is typically fully charged in 16 hours.

• You can keep the battery fully charged by returning the handset to the base after each use.

Replacing the Handset Battery

1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward.

2. Lift out the old battery and disconnect.

3. Align the two holes in the new battery’s plug with the socket pins, and snap the plug into place. Snap the battery in the compartment, as described in Installation, on page 5.

4. Replace the cover by sliding it up into place.

5. The new battery must be charged before using the phone. Place the handset in the base and allow it to charge for at least 16 hours the ﬁrst charge. The telephone might operate before that, but for best performance, let the battery charge fully.

BASIC OPERATION

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Troubleshooting

If you have difﬁculty operating your phone, the suggestions below should solve the problem. If you still have difﬁculty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.

Problem Suggestion

My phone doesn’t work at all.

I cannot get a dial tone.

• Make sure the power cord is plugged in.

• Make sure the telephone line cord is plugged ﬁrmly into the base unit and the telephone wall jack.

• Charge the battery in the handset for 18 hours. For optimum daily performance, return the handset to its base when not in use.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• You may need to purchase a new battery, please refer to the Batteries section of this user’s manual.

• First try all the suggestions above.

• Move the handset closer to the base. You might have moved out of range.

• Your line cord might be malfunctioning. Try installing a new line cord.

• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone company.

Additional Information

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ADDITIONAL INFO

Page 36

Troubleshooting

Problem Suggestion

I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to ﬁnd

My handset beeps four times and isn’t performing normally.

ADDITIONAL INFO

the base and produce a dial tone. This is normal. Wait an extra second before dialing.

• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

• Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly. If you cannot eliminate the background noise, ﬁrst try muting the handset before dialing, or dialing from another room in your home with less background noise.

• Make sure the power cord is securely plugged into the base. Plug the unit into a different, working outlet not controlled by a wall switch.

• Move the handset closer to the base. You might have moved out of range.

• If the handset is in its base and the charging light does not come on, refer to Charge Light is Off in this troubleshooting guide.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones.

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Troubleshooting

Problem Suggestion

CAN’T CONNECT

displays on my handset.

The batteries will not hold a charge.

If you subscribe to DSL service

• Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1 is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one handset is in use at a time.

• Move the handset closer to the base. You might have moved out of range.

• If the handset is in its base and the charging light does not come on, refer to The charge light is off in this troubleshooting guide.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.

• You may need to purchase a new battery, please refer to the Batteries section of this user’s manual.

• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

Additional Information

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ADDITIONAL INFO

Page 38

Troubleshooting

Problem Suggestion

I get noise, static, or weak signal even when I’m near the base.

I hear other calls while using my phone.

I hear noise in the handset, and none of the keys or buttons work.

• Press the CHAN button while on a call until the interference has been eliminated.

• Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave.

• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

• Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company.

• Make sure the power cord is plugged in.

ADDITIONAL INFO

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Troubleshooting

Problem Suggestion

My handset does not ring when I receive a call.

• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual.

• Make sure the telephone line cord is plugged ﬁrmly into the base unit and the telephone jack. Make sure the power cord is plugged in.

• You may be too far from the base unit.

• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.

• You may have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of the other phones.

• The layout of your home or ofﬁce might be limiting the operating range. Try moving the base to another location, preferably on an upper ﬂoor.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

• Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply.)

• Your line cord might be malfunctioning. Try installing a new line cord.

Additional Information

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ADDITIONAL INFO

Page 40

Troubleshooting

Problem Suggestion

My calls fade or cut in and out while I’m using my handset.

The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth.

• Press the CHAN button while on a call until the interference has been eliminated.

• Relocate your phone to a higher location. The phone will get better reception not installed in a low area.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

• Make sure the power and line cords are plugged in correctly and ﬁrmly.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

ADDITIONAL INFO

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Troubleshooting

Problem Suggestion

My Caller ID isn’t working.

My answering machine is not recording messages.

I cannot hear recorded messages.

CL is ﬂashing in the base message display window.

Common cure for electronic equipment.

• Caller ID is a subscription service. You must subscribe to this service for this feature to work on your phone.

• Your caller must be calling from an area that supports caller ID.

• Both you and your caller’s telephone companies must use caller ID compatible equipment.

• Make sure system is turned ON (the ON/OFF key is illuminated).

• Make sure the announce only feature is set to OFF

• Using the base volume control, raise the volume to a comfortable listening level.

• You need to set the day and time. Refer to the section(s) on setting day and time in this user’s manual.

• Make sure announce only feature is set to OFF

If the unit does not seem to be responding normally, then try putting the handset in its base. If it does not seem to respond, do the following (in the order listed):

1. Disconnect the power to the base.

2. Disconnect the handset battery, and spare battery, if applicable.

3. Wait a few minutes.

4. Connect power to the base.

5. Re-install the battery(ies).

6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for this to take place.

Additional Information

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ADDITIONAL INFO

Page 42

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.

Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.

Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

Warranty Statement

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU

UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

What does this limited warranty cover?

• T he manufacturer of th is VTech product, V Tech Communic ations, warrants to t he holder of a valid pro of of purcha se (“Con sumer” or “ you”) that the pro duct and all acces sories provided by VTech in the sa les package (“Pr oduct”) are fr ee from material defe cts in material and wo rkmanshi p, pur suant to the followi ng terms and c ondition s, when installed a nd used norm ally and in acc ordance w ith operat ion instru ctions. This limi ted warranty exten ds only to the Consum er for Produc ts purchased and us ed in the United State s of Americ a.

What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

• D uring the limited war ranty period, V Tech’s authorized s ervice repres entative wi ll repair or re place at VTech’s option, w ithout cha rge, a Materi ally Defec tive Produc t. If we repair this produc t, we may use new or r efurbish ed replace ment parts. If we cho ose to replace this p roduct, we m ay replace it with a new o r refurbis hed produc t of the same or similar d esign. VTech will retur n repaired or replac ement products to y ou in workin g conditi on. VTech will re tain defec tive parts, modul es, or equipment. Re pair or replacemen t of Product, at VTech’s opt ion, is your exclus ive remedy. You shoul d expect the repair or r eplacement to take a pproximate ly 30 days.

How long is the limited warranty period?

• T he limited warrant y period for the prod uct extend s for ONE (1) YEAR from the date of p urchase i f we repair or re place a Mater ially Defective Pro duct under the term s of this limited warrant y. This l imited warr anty also a pplies to repaired o r replacem ent Products for a per iod of either (a) 90 days f rom the date the repair ed or replacement Pr oduct is shipped t o you or (b) the time re maining on t he origina l one-year wa rranty; w hichever is l onger.

What is not covered by this limited warranty?

This limited warranty does not cover

1. Pro duct that ha s been subjected to m isuse, acc ident, shi pping or other physic al damage, imprope r installation, ab normal op eration or ha ndling, ne glect, in undation , ﬁre, water or othe r

liquid in trusion ; or

2. Product th at has been da maged due to r epair, alterat ion or modi ﬁcation by a nyone

3. Prod uct to the extent that t he problem experie nced is caused by sig nal conditions, n etwor

other than a n authorized serv ice representat ive of VTech; or

k reliabi lity or cab le or antenna systems ; or

ADDITIONAL INFO

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Warranty Statement

4. Pr oduct to the extent t hat the problem is cau sed by use with non-V Tech electri cal acces sories; or

5. Prod uct whose warrant y/quality sti ckers, Product ser ial numbers plates o r electro nic serial n umbers have b een removed , altered or re ndered illegibl e; or

6. Prod uct purchased, u sed, serv iced, or shipped fo r repair from outsid e the United States, or u sed for commercia l or institu tional pur poses (includin g but not limited to Prod ucts used f or rental pur poses ); or

7. Pr oduct returned wi thout valid proof of p urchase (s ee 2 below); or

8. C harges for install ation or set up, a djustmen t of customer c ontrols, and inst allation

How do you get warranty service?

• To obt ain warrant y service in the Un ited States o f America, call 1-8 00-595-9 511 for instru ctions re garding wh ere to return the Produ ct. Before calling f or servi ce, please c heck the use r’s

manual. A ch eck of the Product c ontrols an d features may sa ve you a servi ce call.

• E xcept as provided by a pplicable law, you as sume the risk of loss o r damage dur ing transi t and transp ortation and are re sponsible for del ivery or ha ndling cha rges incur red in the

transpo rt of Produ ct (s) to the servic e locatio n. VTech will retu rn repaired or repla ced product und er this limit ed warrant y to you, transport ation, deli very or handling ch arges prepaid. VTech assum es no risk for damage or l oss of the Product in t ransit.

• I f the Produc t failure is not covered b y this limite d warranty, or proof of pur chase does not meet t he terms of thi s limited warranty, VTech w ill notify you and wil l request that you auth orize

the cost of r epair prior to any fur ther repair activi ty. You must p ay for the cost of repair a nd return shi pping costs for the r epair of Prod ucts that ar e not covered by t his limited warrant y.

What must you return with the Product to get warranty service?

1. Ret urn the entir e original packag e and content s including the Pro duct to the VTech serv ice location alo ng with a des cription o f the malfun ction or di fﬁcult y;

“valid pr oof of purchase” (s ales recei pt) identifying t he Product purcha sed (Product mod el) and the date of purc hase or rece ipt; and

2. Include

3. Provide y our name, com plete and correct m ailing addr ess, and telephon e number.

Other Limitations

• T his warranty is the c omplete and exclusi ve agreement betwee n you and VTech. It supers edes all oth er written o r oral commu nications relate d to this Product. V Tech provides no o ther

warranti es for this pro duct. The warrant y exclusively desc ribes all of VTech’s resp onsibili ties regar ding the product . There are no ot her express w arranties . No one is authorized to m ake modiﬁc ations to this limite d warranty and you sho uld not rely on any suc h modiﬁca tion.

S tate Law Rights: Thi s warranty gives you s peciﬁc le gal rights, and you may a lso have other rights w hich vary from stat e to state.

L imitations: Imp lied warran ties, incl uding those of ﬁtne ss for a part icular pur pose and mer chantability ( an unwrit ten warrant y that the product is ﬁ t for ordinary use) a re limited to o ne year from date of p urchase. S ome states do n ot allow limitatio ns on how long a n implied war ranty lasts, so th e above limit ation may not ap ply to you.

• I n no event shall V Tech b e liable for a ny indirec t, specia l, inciden tal, conse quential, or simila r damages (i ncludin g, but not limi ted to lost proﬁts or reve nue, inability to us e the product,

or other as sociated e quipment , the cost of su bstitute equipme nt, and claims by thir d parties ) resultin g from the use of t his product. Som e states do not a llow the exclusion or l imitatio n of incide ntal or cons equential damage s, so the above limitat ion or exclusion may not a pply to you.

or repair of s ystems outs ide the unit .

Additional Information

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ADDITIONAL INFO

Page 44

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).

5. Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.

6. Slots and openings in the back or bottom of the base unit and handset are provided for venti lation. T o protect them from over heating, these ope nings must not be blocked by placing the

product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper

ventilation is not provided.

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power

company.

8. Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.

9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of ﬁre or electric

shock. Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than speciﬁed access

doors may expose you to dangerous voltages or other risk s. Inco rrect r eassemb ling ca n cause elect ric shoc k wh en t he p rodu ct i s subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the risk of ﬁre or electric shock.

12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the

following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of

other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. E. If the product has been droppe d and the base and/or handset has been damaged. F. If the product exhibits a distinct change in performance.

13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

15. On ly put the handset of your telephone next to your ear when it is in normal talk.

ADDITIONAL INFO

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FCC, ACTA and IC Regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

* Reorient or relocate the receiving antenna. * Increase the separation between the equipment and receiver. * Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. * Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The base unit shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identiﬁer in the format US:AAAEQ##TXXXX. This identiﬁer must be provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identiﬁer (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ﬁve (5.0) or less. For more information, please contact your local telephone company.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notiﬁed as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to ﬁle a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, ﬁre, medical) in these locations. If you do store or test emergency numbers, please:

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ADDITIONAL INFO

Additional Information

Page 46

FCC, ACTA and IC Regulations

* Remain on the line and brieﬂy explain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

The term ‘’IC: ‘’ before the certiﬁcation/registration number only signiﬁes that the Industry Canada technical speciﬁcations were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed ﬁve.

The RBRC® Seal

The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call 1800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment

and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

ADDITIONAL INFO

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Page 47

Technical Speciﬁcations

Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones.

Frequency Control Crystal controlled

PLL synthesizer

Transmit Frequency Base: 912.75 - 917.10 MHz

Handset: 5863.80 - 5872.5 MHz

Receive Frequency Base: 5863.80 - 5872.5 MHz

Handset: 912.75 - 917.10 MHz

Channels 30

Nominal Effective Range Maximum power allowed FCC and IC. Actual operating range may

vary according to environmental conditions at the time of use.

Size Handset: 184mm X 52mm X 41mm

Base: 160mm X 144mm X 104mm (with wall mount) Charger: 85mm X 78mm X 50mm

Weight Handset: 130 grams Base: 347 grams (with wall mount)

Charger: 61grams

Power Requirements Handset: 600mAH Ni-Cd Battery

Base: 9V DC @ 400mA Charger: 6V DC @ 200mA

Memory 9 Speed dial locations; up to 24 digits, 15 characters per location

Directory: 20 Memory locations (including the nine speed dial entries); up to 24 digits, 15 characters per location

CID: 45 Memory locations

Additional Information

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ADDITIONAL INFO

Page 48

Index

About announcements 26 About call history 23 Additional information 35-47 Answering system

operation - remote access 32-33

Answering system

operation at the base 26-31

Audible indicators 26

Basic operation 11-33 Batteries 34 Battery care and maintenance 34 Before you begin 4 Belt clip (optional) 10

Call Transfer 13 Call screening/intercept 30 Caller ID 22-25 Charge the handset battery 8 Check for dial tone 8 Choose Location 5 Clear Message Waiting Alert 13 Connect Power and

Telephone Line Cords 6

Connect with the

answering system 32

Delete a number/name stored in speed dial 18 Delete a number/name

stored in the directory 20 Delete records from call history 24 Desk/Table Installation 7 Dial a displayed number 24 Dial a speed dial number 18 Dial a number from the directory 21 Display screen messages - caller ID 25 Display screen messages - telephone operation 15 DSL Service 10, 37

Edit a number/name stored in speed dial 17 Edit a number/name stored in the directory 19

FCC, ACTA and IC regulations 45 Feature summary 28

Getting started 5-9

Handset operation 11 Handset ringer style/battery save 9 Headset Jack 14

Installation 5-10 Important safety instructions 44 Install Handset Battery 5 Internet 10, 37

Listen to, save & delete messages 29

Maintenance 42 Message Waiting 12

INDEX

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Move a number/name to the speed dial memory 21

Operating range 14

record in the directory 24 Store a number/

name in speed dial 16

Store a number/

name in the directory 19

Parts check list 4

Range 14 Reassign locations in speed dial 18 Record a memo 30 Record your announcement 27 Remote access commands 32 Replacing the Handset Battery 34 Review call history 23

Set Handset date and time 9 Set language mode 8 Set the dial mode 8 Setting the clock 26 Setting up your answering system 28 Speed dialing 16-18 Store a call history

Telephone operation 11-15 Technical Speciﬁcations 47 Telephone directory 19-21 Temporary tone dialing 13 To delete your announcement

27 To review your announcement at any time 27 Troubleshooting 35-41

Voice menu 32

Wall Mounting 7 Warranty statement 42 Window display 31

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INDEX

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VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES.

Distributed in the U.S.A. by VTech Communications, Inc.; Beaverton, Oregon.

Distributed in Canada by VTech Communications Canada, Ltd.; Suite 200, 7671

Alderbridge Way, Richmond, B.C.

Printed in China.

91-000415-030-000

Page 51

Model: ia5864

User’s Manual

w w w . v t e c h p h o n e s . c o m

VTech IA5864 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual