VTech DS6121-4 User Manual

Models: DS6121-2/DS6121-3 DS6121-4/DS6121-5 DS6122-5

User’s manual

w w w . v t e c h p h o n e s . c o m

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read

the Important safety instructions

on page 52 of this manual.

This manual has all the feature operations and troubleshooting necessary

to install and operate your new VTech telephone. Please review this manual

thoroughly to ensure proper installation and operation of this innovative and

feature rich VTech product. For support, shopping, and everything new at

VTech, visit our website at www.vtechphones.com.

In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

Table of contents

Getting started . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . 1

Telephone base and charger installation . . . . . 2

Battery installation and charging . . . . . . . . . 3

Mounting bracket installation . . . . . . . . . . . 4

Handset layout . . . . . . . . . . . . . . . . . . 6

Telephone base layout . . . . . . . . . . . . . . 7

Telephone settings . . . . . . . . . . . . . . . 8

Ringer volume (handset) . . . . . . . . . . . . . 8

Ringer tone . . . . . . . . . . . . . . . . . . . . 9

Key tone . . . . . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . 10

Clear voice mail. . . . . . . . . . . . . . . . . . 11

Telephone operation . . . . . . . . . . . . . . 12

Make a call . . . . . . . . . . . . . . . . . . . . 12

Answer a call . . . . . . . . . . . . . . . . . . . 12

End a call . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . 12

Mute . . . . . . . . . . . . . . . . . . . . . . . 13

Ringer mute. . . . . . . . . . . . . . . . . . . . 13

Call waiting . . . . . . . . . . . . . . . . . . . . 13

Chain dialing . . . . . . . . . . . . . . . . . . . 14

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Find handset . . . . . . . . . . . . . . . . . . . 14

Intercom . . . . . . . . . . . . . . . . . . . . . 15

Conference call . . . . . . . . . . . . . . . . . . 16

Transfer an external call . . . . . . . . . . . . . 17

Switch between external and

intercom call . . . . . . . . . . . . . . . . . . 19

Answer an incoming call during an

intercom call . . . . . . . . . . . . . . . . . . 20

Directory . . . . . . . . . . . . . . . . . . . . . 21

Store a directory entry . . . . . . . . . . . . . . 22

Character chart . . . . . . . . . . . . . . . . . . 23

Search the directory . . . . . . . . . . . . . . . 24

Dial a directory entry . . . . . . . . . . . . . . . 24

Edit a directory entry . . . . . . . . . . . . . . . 25

Delete from the directory . . . . . . . . . . . . . 26

About caller ID . . . . . . . . . . . . . . . . . . 27

Call log . . . . . . . . . . . . . . . . . . . . . . 28

Missed calls indicator. . . . . . . . . . . . . . . 29

Review the call log . . . . . . . . . . . . . . . . 29

Make a call log entry ready to dial . . . . . . . . 30

Dial a call log entry . . . . . . . . . . . . . . . . 30

Save a call log entry to the directory . . . . . . . 31

Delete from the call log . . . . . . . . . . . . . . 32

Table of contents

Call log display screen messages . . . . . . . . 33

Redial list . . . . . . . . . . . . . . . . . . . . . 34

Dial a redial entry . . . . . . . . . . . . . . . . . 34

Delete from redial . . . . . . . . . . . . . . . . . 34

Answering system . . . . . . . . . . . . . . . 35

Answering system and voicemail. . . . . . . . . 35

Message capacity . . . . . . . . . . . . . . . . 35

Activate the answering system . . . . . . . . . . 36

Set the clock . . . . . . . . . . . . . . . . . . . 36

Answering system setup . . . . . . . . . . . . . 37

Set number of rings. . . . . . . . . . . . . . . . 37

Set telephone base ringer volume . . . . . . . . 38

Set remote access code . . . . . . . . . . . . . 39

Set message alert tone . . . . . . . . . . . . . . 39

Outgoing announcement . . . . . . . . . . . . . 40

Play your announcement . . . . . . . . . . . . 40

Record your own announcement . . . . . . . . . 41

Delete your announcement. . . . . . . . . . . . 41

New message indication . . . . . . . . . . . . . 42

Message playback . . . . . . . . . . . . . . . . 42

Options during playback . . . . . . . . . . . . . 42

Delete all messages . . . . . . . . . . . . . . . 43

Record and play memos . . . . . . . . . . . . . 43

Record a memo. . . . . . . . . . . . . . . . . . 43

Memo playback . . . . . . . . . . . . . . . . . . 43

Call screening . . . . . . . . . . . . . . . . . . 44

Call intercept . . . . . . . . . . . . . . . . . . . 44

Message window displays . . . . . . . . . . . . 45

Remote access . . . . . . . . . . . . . . . . . . 46

Appendix. . . . . . . . . . . . . . . . . . . . . 47

Handset display screen messages . . . . . . . . 47

Handset and telephone base indicators . . . . . 49

Battery . . . . . . . . . . . . . . . . . . . . . . 51

Important safety instructions . . . . . . . . . . . 52

Troubleshooting. . . . . . . . . . . . . . . . . . 53

Operating range . . . . . . . . . . . . . . . . . 62

Maintenance . . . . . . . . . . . . . . . . . . . 62

About cordless telephones . . . . . . . . . . . . 63

The RBRC® seal . . . . . . . . . . . . . . . . . 63

Warranty . . . . . . . . . . . . . . . . . . . . . 64

FCC, ACTA and IC regulations . . . . . . . . . . 66

Technical specications . . . . . . . . . . . . . 68

Index . . . . . . . . . . . . . . . . . . . . . . . 69

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iii

Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

1. Quick start guide

5. Battery compartment covers (2 for DS6121-2,

3 for DS6121-3, 4 for DS6121-4, 5 for DS6121-5/ DS6122-5)

2. Handsets

(2 for DS6121-2, 3 for DS6121-3, 4 for DS6121-4, 5 for DS6121-5/DS6122-5)

6. Batteries

(2 for DS6121-2, 3 for DS6121-3, 4 for DS6121-4, 5 for DS6121-5/ DS6122-5)

7. Telephone line cord

Tele ph on e bas e

3. w i t h m ou n t in g bracket

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4. Chargers and charger adapters

(1 for DS6121-2, 2 for DS6121-3, 3 for DS6121-4, 4 for DS6121-5/ DS6122-5)

8. Telephone base

9. User’s manual

power adapter

To purchase

• replacement batteries or power adapters, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

Use only the

• power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

The power units

• are intended to be correctly oriented in a vertical

or oor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.

Getting started

Telephone base and charger installation

Install the telephone base and charger as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service through your telephone line, you must have

a DSL lter between the telephone base and the telephone wall jack. The lter

prevents noise and caller ID problems caused by DSL interference. Please contact

your DSL service provider for more information about DSL lters.

Telephone wall jack

DSL lter (not included)

required if you have DSL high-speed Internet service

Telephone base

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Telephone base power adapter (large)

Telephone line cord

Electrical outlet not controlled by a wall switch

Charger

Charger adapter (small)

Getting started

Battery installation and charging

Install the battery as shown below. After installing the battery, you might be able to make and receive short calls. For best performance, charge the handset for at least 16 hours before use. When the battery power is low, the handset will beep, display LOW BATTERY and will ash on the handset screen. Place the handset in the telephone base or charger to charge the battery when not in use. See the table on page 51 for battery operating times.

Insert the plug of the battery as indicated. Make sure it is plugged securely

1. and matches the color-coded label inside the battery compartment.

Place the battery with the label THIS SIDE UP facing up and the wires inside

2. the battery compartment.

Align the cover at against the battery compartment, then slide it upwards

3. until it clicks into place.

Charge the handset by placing it in the telephone base or charger. The handset

4. charge light will be on when charging.

Charge light

If the handset

• will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

To purchase

• replacement batteries, visit our website at ww w. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

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Getting started

Mounting bracket installation

Your telephone base comes with the mounting bracket installed for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate.

Wall mounting bracket installation:

Slide the bracket down and away from the telephone base.

1. Tilt the top of the bracket down so that it rests on the base. Align the grooves

2. on the bracket with the tabs on the base. See image 2 below.

Slide the bracket down until it clicks into place. See image 3 below.

3. Align the holes on the telephone base with the standard wall plate and slide

4. down until the telephone is secure.

Tabs

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Getting started

Mounting bracket installation (continued)

Desktop/tabletop bracket installation:

Your telephone comes ready for desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow the following steps:

Remove the bracket from wall mount orientation by sliding it up towards the

1. top of the base.

Tilt the top of the bracket up so that the lower portion of the bracket rests on

2. the base. See image 2.

Slide the bracket up, onto the tabs towards the center of the telephone base

3. until it clicks into place.

Getting started

Basic operation

Tabs

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Getting started

Handset layout

CHARGE light

• On when the handset is charging in the telephone base or charger.

INT (intercom)

• Press to initiate an intercom conversation or transfer a call.

/FLASH

• Press to make or answer a call.

• During a call, press to receive an incoming call when you receive a call waiting alert.

/CID

• Press to review the call log when the

handset is not in use. While in the menu, press to scroll down.•

/ SPEAKER

Press to activate the handset speakerphone.

•

Press again to resume normal handset use.

•

REDIAL/PAUSE

• Press to review the redial list.

• While dialing or entering numbers into the directory, press and hold to insert a dialing pause.

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MUTE/REMOVE

• While on a call, press to mute microphone.

• While reviewing the call log, press to delete an individual entry, or press and hold to delete the entire call log.

•

Press to delete digits when predialing (preview

numbers before dialing).

/ (Directory)

• Press to enter the directory when handset is not in use. While in the menu, press to scroll up.•

MENU/SELECT

• Press to display the menu.

• While in the menu, press to select an item, or save an entry or setting.

OFF/CLEAR

• During a call, press to hang up.

• While the handset is ringing, press to silence the ringer.

•

Press and hold when the handset is not in use

to erase the MISSED CALLS display.

• During programming, press to exit without making changes.

• Press repeatedly to display other dialing options when reviewing a call log entry (page 30).

Getting started

Telephone base layout

X/DELETE

Press to delete message currently

• playing (page 42).

Pr e ss t wic e to de let e all old

• messages when the telephone is not in use (page 43).

/REPEAT

Press to rep eat a m es sage or

• press twice to play back previous messages (page 42).

FIND HANDSET

Press to page all handsets.•

IN USE light

Flashes when there is an incoming

• call or another telephone on the same line is in use.

On when the handset is in use.

•

RECORD

Press to record a memo (page 43) or an announcement

• on the answering system (page 41).

CLOCK

Press to set the clock (page 36).•

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Message window

Shows the status and number of

• messages (page 45).

/SKIP

Press to skip to the next message

• (page 42).

VOL+/ VOL-

Press to adjust the playback volume

• during playback (page 42).

/PLAY/STOP

Press to play or stop messages

• (page 42).

ANS ON/OFF

Press to turn the answering system

• on or off (page 36).

SET UP

Press to enter to the set up menu

•

VOICEMAIL light

Flashes when you have new voicemail. Voicemail

• is offered by your telephone ser vice provider.

ANNC

Press to enter announcement mode (pages

• 40-41).

(pages 37-39).

Getting started

Basic operation

The ringer will be

• off if the volume is set to the lowest level, and a ringer off icon will be displayed.

Telephone settings

Ringer volume (handset)

You can change the ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls.

To adjust the ringer volume:

Press VOL or VOL to select the desired ringer volume

1. when the handset is not in use.

When you stop pressing the volume buttons, the setting

2. will be saved.

-OR-

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >RINGER VOLUME, then press

2. MENU/SELECT.

Press or to adjust the volume. A sample of each ringer

3. volume will be played when scrolling through the choices.

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

The telephone base ringer volume is set separately. See page 38 for details.

>RINGER VOLUME RINGER TONE

RINGER VOLUME

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Telephone settings

Ringer tone

This menu allows you to choose from different ringer tones. To choose a ringer tone:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >RINGER TONE, then press

2. MENU/SELECT.

Press or to select the desired ringer tone. A sample

3. of each ringer tone will be played when scrolling through the choices.

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

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>RINGER TONE KEY TONE

RINGER TONE 1

If the ringer

• volume is turned off while scrolling through the options in the

RINGER TONE

menu, the sample of the ringer will not be heard.

Telephone settings

Basic operation

Telephone settings

Key tone

The handset will beep when you press any handset key. You may turn the key tone on or off. To change the setting:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >KEY TONE, the n press

2. MENU/SELECT.

Press or to choose ON or OFF.

3. Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

Language

You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used in all screen displays. To change the setting:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >LANGUAGE, then press

2. MENU/SELECT.

Press or to scroll through the choices.

3. Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

>KEY TONE LANGUAGE

KEY TONE ON

>LANGUAGE CLR VOICE MAIL

LANGUAGE ENGLISH

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Telephone settings

Clear voice mail

If you subscribe to voicemail service offered by your telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light

on the telephone base will ash when you have new voicemail messages. Please

contact your local telephone company for more information and assistance about using your voicemail service.

After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none (for example, when you have accessed your voicemail from a different telephone line while away from home). Clearing the voicemail waiting indicator only turns off the indicators; it does not delete your voicemail message(s). If there actually are new voicemail messages, your local telephone company will continue to send the signal which will turn the indicators back on.

To manually turn off these indicators:

Press MENU/SELECT to display the menu when the

1. handset is not in use.

Press or to select >CLR VOICE MAIL, then press

MENU/SELECT. The screen displays TURN INDICATOR OFF?

Press MENU/SELECT to conrm your selection. You will

hear a conrmation tone.

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>CLR VOICE MAIL DIRECTORY

TURN INDICATOR

OFF?

The telephone

• service provider may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

Telephone settings

Basic operation

The screen

• displays the elapsed time as you talk (in hours, minutes and seconds).

When predialing

• (preview numbers before dialing), press

MUTE/REMOVE

or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause.

Telephone operation

Make a call

Press /FLASH or /SPEAKER

1. Dial the number.

-OR-

Dial the number.

1. Press /FLASH or /SPEAKER.

Answer a call

Press /FLASH, /SPEAKER or any of the dialing key (0-9, #, *).

•

End a call

Press OFF/CLEAR or put the handset in the telephone base or charger.

•

Speakerphone

Du rin g a call, pres s /SPEAKER to switch between speakerphone and normal handset use.

Volume

During a call, use the volume buttons on the right side of the handset to adjust the listening volume.

Press VOL or VOL to adjust the listening volume to a

•

comfortable level.

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Telephone operation

Mute

The mute function allows you to hear the other party while the other party cannot hear you.

During a call, press MUTE/REMOVE on the handset.

MUTED will be temporarily displayed on the screen, along with the smaller

Press MUTE/REMOVE again to resume the conversation.

MICROPHONE ON will be temporarily displayed on the screen.

MUTE

icon.

PHONE 0:00:00 MUTED

MUTE

Telephone operation

Basic operation

Ringer mute

You can mute the ringer temporarily when the telephone is ringing.

Press OFF/CLEAR or MUTE/REMOVE to temporarily

• silence the ringer. The next call will ring normally.

Call waiting

If you subscribe to call waiting service from your telephone company, you will hear an alert tone if there is an incoming

call while you’re on another call. Press /FLASH to answer the new incoming call. Press /FLASH again to return to

the original call.

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PHONE 0:00:00

RINGER MUTE

MUTE

Chain dialing

• can be useful if you wish to access numbers other than phone numbers (such as bank account information or access codes) from the directory, call log or redial list.

Telephone operation

Chain dialing

This feature allows you to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call.

To access a number in the directory:

Press MENU/SELECT twice to enter the directory menu.

1. Scroll by pressing or to nd the desired entry.

2. Press MENU/SELECT to dial the desired number when it is displayed.

To access a number in the call log:

Press MENU/SELECT and then press to select >CALL LOG.

1. Press MENU/SELECT to conrm.

2. Scroll by pressing or to nd the desired entry.

3. Press MENU/SELECT to dial the desired number when it is displayed.

To access the last number in the redial list:

Press REDIAL/PAUSE to dial.

•

Press REDIAL/PAUSE again within two seconds to cancel the chain dialing.

•

Find handset

This feature allows the telephone base to page all the handsets.

Press FIND HANDSET on the telephone base. All the

1. handsets will ring and the screens display ** PAGING **.

Press /FLASH, /SPEAKER or any dialing key (0-9, #, *)

2. on the handset; or press FIND HANDSET on the telephone base to end paging.

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** PAGING **

Telephone operation

Intercom

The intercom feature allows conversation between two registered handsets of the same system.

Model DS6121-2

Press INT on the originating handset when the handset is not in

use and its screen displays CALLING OTHER HANDSET. The destination handset rings and its screen displays

OTHER HANDSET IS CALLING. To answer the intercom call, press /FLASH, /SPEAKER,

INT or any dialing key (0-9,#,*) on the destination handset. To end an intercom call, press INT, OFF/CLEAR or place

4. the handset back in the telephone base or charger.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

Press INT on the originating handset when the handset is

1. not in use. The screen displays INTERCOM TO:

Use the dialing keys to select the destination handset. The

2. originating handset screen displays CALLING HANDSET X.

The destination handset rings and its screen displays

3. HANDSET X IS CALLING.

To answer the intercom call, press /FLASH, /SPEAKER,

4. INT or any dialing key (0-9,#,*) on the destination handset.

To end an intercom call, press INT, OFF/CLEAR or place

5. the handset back in the telephone base or charger.

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CALLING

OTHER HANDSET

IS CALLING

INTERCOM TO:

CALLING

HANDSET X

IS CALLING

If the destination

• handset does not answer the intercom call within 100 seconds, is in the directory, is in the call log, is on a call, or out of range, the originating handset screen will display

UNABLE TO CALL TRY AGAIN

and return to idle mode.

Telephone operation

Basic operation

Telephone operation

Conference call

You can have a conference call with an external line and two registered handsets. When one handset is on the line,

Press /FLASH or /SPEAKER on another handset to join the call.

•

-OR-

Model DS6121-2

Press INT to initiate an intercom call and its screen displays CALLING

OTHER HANDSET. The destination handset rings and its screen displays OTHER HANDSET IS CALLING.

After the destination handset has been answered, press and hold INT on the

2. originating handset to let the destination handset join the call.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

Press INT to initiate an intercom call. The screen displays TRANSFER TO:

1. Use the dialing keys to select the destination handset. The originating handset

2. screen displays CALLING HANDSET X.

The destination handset rings and its screen displays HANDSET X IS CALLING.

3. After the destination handset has been answered, press and hold INT on the

4. originating handset to let the destination handset join the call.

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Telephone operation

Transfer an external call

You can transfer an external call from one handset to any other handset.

Model DS6121-2

During a call, press INT to put the call on hold at the

1. or iginating hands et. Its scree n displays

CALLI NG

OTHER HANDSET.

The destination handset rings and its screen displays

2. OTHER HANDSET IS CALLING.

To answer the call at the destination handset, press

/FLASH, /SPEAKER, INT or any dialing keys (0-9, #,

) on the destination handset.

Now the party at the originating handset can have a

4. conversation with the party at the destination handset. Both screens display INTERCOM.

Press OFF/CLEAR on the originating handset, or place it

5. back in the telephone base or charger to transfer the external call to the destination handset. The originating handset displays CALL TRANSFERED.

If you wish to cancel call transfer during intercom mode and reconnect to the external call:

Press /FLASH on the originating handset.

•

-OR-

Press OFF/CLEAR or INT on the destination handset, or place it back in the

•

telephone base or charger.

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CALLING

OTHER HANDSET

IS CALLING

INTERCOM

If the destination

• handset does not pick up the intercom call, the originating handset can return to the external call by pressing

/FLASH,

OFF/CLEAR or INT.

If a call remains

• on hold for about 100 seconds, or if the destination handset is in the director y, in the call log, or out of range, the screen of the originating handset shows

UNABLE TO CALL TRY AGAIN

and reconnects to the external call automatically.

Telephone operation

Basic operation

Telephone operation

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

During a call, press INT to put the call on hold at the

TRANSFER TO:

originating handset. The screen displays TRANSFER TO: Use the dialing keys to enter the destination handset

number. The originating handset screen displays CALLING HANDSET X.

The destination handset rings and its screen displays

CALLING

HANDSET X

HANDSET X IS CALLING. To answer the call at the destination handset, press

/FLASH, /SPEAKER, INT or any dialing key (0-9, #,

) on the destination handset.

Now the party at the originating handset can have a

5. conversation with the party at the destination handset.

HANDSET X

IS CALLING

INTERCOM

Both screens display INTERCOM. Press OFF/CLEAR on the originating handset, or place

6. it back in the telephone base or charger to transfer the external call to the destination handset. The originating handset displays CALL TRANSFERED.

If you wish to cancel call transfer during intercom mode and reconnect to the external call:

Press /FLASH on the originating handset.

•

-OR-

Press OFF/CLEAR or INT on the destination handset, or place it back in

•

the telephone base or charger.

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Telephone operation

Switch between external and intercom call

If you are on an external call and you wish to intercom another handset without disconnecting the external call:

Model DS6121-2

During a call, press INT to put the call on hold at the originating handset. Its

screen displays CALLING OTHER HANDSET. The destination handset will ring and its screen will display OTHER HANDSET

IS CALLING. To answer the call at the destination handset, press /FLASH, /SPEAKER,

INT or any dialing keys (0-9, #, *) on the destination handset. Now the party at the originating handset can have a conversation with the party

at the destination handset. Both screens display INTERCOM. Press INT repeatedly on the originating handset to alternate between the

5. external call (outside call) and the intercom call.

Telephone operation

Basic operation

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