VTech DS3211-2 User Manual
User’s manual
w w w.v t e c h p h o n e s . c o m
Model: DS3211-2
Congratulations
T
Compatible with
Hearing Aid T-Coil
TIA-1083
on purchasing your new VTech product. Before using this telephone, please
read the Important safety instructions on page 39 of this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this manual
thoroughly to ensure proper installation and operation of this innovative and
feature rich VTech product. For support, shopping, and everything new at
VTech, visit our website at www.vtechphones.com. In Canada, please visit
www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY
STAR® label indicating it meets the latest energy efciency guidelines.
Telephones identied with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
Table of contents
Getting started .........................1
Parts checklist ............................1
Telephone base and charger
installation ...............................2
Battery installation and
charging ..................................3
Handset layout ...........................4
Telephone base layout ...............6
Telephone settings ..................7
Ringer volume ............................7
Ringer tone .................................7
Key tone .....................................7
LCD language ............................8
Set date/time ..............................8
Clear voicemail ...........................9
Set voicemail ..............................10
Home area code .........................11
Telephone operation ................12
Make a call ................................12
Predial a call ...............................12
Answer a call ..............................12
End a call ....................................12
Speakerphone ...........................12
Volume .......................................12
Mute ...........................................13
Ringer mute ................................13
Call waiting .................................13
Find handset...............................13
Chain dialing...............................14
Redial list ....................................15
Dial a redial entry .......................15
Delete from redial .......................15
Voicemail ....................................15
Multiple handset use ..................16
Intercom .....................................16
Answer an incoming call
during an intercom call ............16
Share an outside call ..................17
Directory .....................................18
Store a directory entry ................19
Character chart ..........................20
Search the directory ...................21
Alphabetical search ....................21
Dial a directory entry ..................21
Edit a directory entry ..................22
Delete from the directory ............22
About caller ID ............................23
Call log .......................................24
Missed calls indicator ................24
Review the call log ....................25
Make a call log entry ready
to dial ......................................25
Dial a call log entry ....................25
Save a call log entry to the
directory ..................................26
Delete from the call log ..............26
Call log display screen
messages ................................27
Appendix ...................................28
Handset display screen
messages ................................28
Handset and telephone base
indicators ................................30
Battery ........................................31
Expand your telephone
system .....................................32
Add and register a handset
(optional) .................................32
Replace a handset .....................33
Troubleshooting ..........................34
Important safety instructions ......39
Operating range .........................40
Maintenance ...............................40
About cordless telephones.........41
The RBRC® seal .........................41
Warranty .....................................42
FCC, ACTA and IC regulations ...44
Technical specications .............46
Index ..........................................47
i
Getting started
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Charg er and
charg er adapter
Handsets (2)
Tele phone base
Tele phone line cord
Batte ry compar tm ent c overs (2)
To purchase replacement batteries or power adapters, visit our website
at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.
Tele phone base
power adapter
User’s manu al
1
Batte ries (2)
Getting started
Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below. The telephone base
is designed for tabletop use only.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL lter between the
telephone line cord and the telephone wall jack. The lter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL lters.
Charg er
adapter
Tele phone
wall jac k
If you have DSL
high speed
Internet service,
a D SL filte r (not
include d) is
requi red.
Tele phone line cord
Tele phone
base power
adapter
Electrical outlet
not controlled by
a wall switch
Tele phone base
Use only the power adapters supplied with this product. To order a
•
replacement, visit our website at www.vtechphones.com or call 1 (800) 595-
9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or
•
oor mount position. The prongs are not designed to hold the plug in place if
it is plugged into a ceiling or an under-the-table/cabinet outlet.
Charg er
2
Getting started
Battery installation and charging
Install the battery as shown below. After installing the battery, you may be able
to make and receive short calls. For best performance, charge the handset
for at least 16 hours before use. When not in use, place the handset in the
telephone base or charger. See page 31 for battery operating times.
Battery indicators Battery status Action
The screen is blank. Battery has no charge
The screen shows
PLACE IN CHARGER
and ashes.
The screen shows
LOW BATTERY,
ashes, and the
handset beeps.
The screen shows
HANDSET X.
If the battery compartment cover is on the handset, press the indentation
1.
and the handset cannot
be used.
Battery has very little
charge and the handset
cannot be used.
Battery has enough
charge to be used for a
short time.
Battery is charged. To keep the battery charged,
and slide the cover to remove.
Plug the battery connector securely into the socket inside the handset
2.
battery compartment, matching the color-coded label.
Place the battery with the label THIS SIDE UP facing up and the wires inside
3.
the battery compartment.
Align the cover at against the battery compartment, then slide it towards the
4.
center of the handset until it clicks into place.
Charge the handset by placing it in the telephone base or charger. The
5.
CHARGE light is on when the handset charges.
1
2
3
Charge until the screen shows
LOW BATTERY (at least 10
minutes).
Charge until the screen shows
LOW BATTERY (about four
minutes).
Charge until the screen shows
HANDSET X (about one
hour).
place it in the telephone base
or charger when not in use.
4
5
CHARGE
light
When the screen shows LOW BATTERY, the backlight is disabled
•
(except the speakerphone and voicemail lights).
If the handset will not be used for a long time, disconnect and remove the
•
battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.
•
com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or
call 1 (800) 267-7377.
3
Getting started
Handset layout
CHARGE light
On when the handset is charging in the telephone
base or charger (page 3).
PLAY/MENU/SELECT
Press to play voicemail messages (page 15).
Press to show the menu.
While in a menu, press to select an item, or save an
entry or setting.
ERASE
Press to erase a voicemail message (page 15).
(Speakerphone)
Press to make or answer a call using the
speakerphone (page 12).
During a call, press to switch between
speakerphone and handset (page 12).
/ FLASH
Press to make or answer a call (page 12).
During a call, press to receive an incoming call
when you receive a call waiting alert (page 13).
CID / (caller ID)
When the telephone is not in use, press to review
the call log (page 25).
While in a menu, press to scroll down.
During a call, press to lower the listening volume
(page 12).
1
While reviewing a call log entr y, press repeatedly to
add or remove 1 in front of the telephone number
before dialing or saving it in the directory (page 25).
REDIAL/PAUSE
Press to review the redial list (page 15).
While dialing or entering numbers into the directory,
press and hold to insert a dialing pause (page 19).
4
Getting started
Handset layout
/ p (Directory)
When the telephone is not in use, press to enter the
director y (page 21).
While in a menu, press to scroll up.
During a call, press to raise the listening volume
(page 12).
SKIP
Press to skip to the next voicemail message (page 15).
VOICEMAIL
Press to dial to the voicemail ser vice provider for
access to your voicemail message (page 15).
OFF/CLEAR
During a call, press to hang up (page 12).
While the handset is ringing, press to silence the
ringer temporarily (page 13).
Press and hold while the telephone is not in use to
erase the missed calls indicator (page 24).
While in a menu, press to exit without making
changes.
#
Press repeatedly to show other dialing options when
reviewing a call log entry (page 25).
INT (intercom)
Press to initiate an intercom conversation or transfer
a call (page 16).
MUTE/REMOVE
While on a call, press to mute the microphone
(page 13).
While reviewing the call log, redial list or directory,
press to delete an individual entry (page 26,
page 15 and page 22 respectively).
Press to delete digits when predialing (page 12).
5
Getting started
Telephone base layout
IN USE light
Flashes when there is an incoming call, or
another telephone is
On when a system handset is in use.
VOICEMAIL light
Flashes when you have new voicemail, a service offered
by your telephone company.
FIND HANDSET
Press to page all system handsets.
in use on the same line.
6
Telephone settings
Telephone settings
Ringer volume
You can set the ringer volume or turn the ringer off.
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >RINGER VOLUME, then press
2.
PLAY/MENU/SELECT.
Press or to adjust the volume. A sample of each
3.
ringer volume plays as you scroll through the choices.
Press PLAY/MENU/SELECT to conrm your selection.
4.
Setting the volume to the lowest level turns off the ringer. A ringer off icon
appears.
>RINGER VOLUME
RINGER TONE
RINGER VOLUME
Ringer tone
You can choose from different ringer tones.
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >RINGER TONE, then press
2.
PLAY/MENU/SELECT.
Press or to select the desired ringer tone. A
3.
sample of each ringer tone plays as you scroll through
the choices.
Press PLAY/MENU/SELECT to conrm your selection.
4.
If you turn off the ringer volume, you will not hear ringer tone samples.
Key tone
You can turn the key tone on or off.
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >KEY TONE, then press
2.
PLAY/MENU/SELECT.
Press or to choose ON or OFF.
3.
Press PLAY/MENU/SELECT to conrm your selection.
4.
>RINGER TONE
KEY TONE
RINGER TONE
1
>KEY TONE
LCD LANGUAGE
KEY TONE
ON
7
Telephone settings
LCD language
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be
used in all screen displays.
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >LCD LANGUAGE, then press
2.
PLAY/MENU/SELECT.
Press or to scroll through the choices.
3.
Press PLAY/MENU/SELECT to conrm your selection.
4.
Set date/time
If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. To set the date and time manually:
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >SET DATE/TIME, then press
2.
PLAY/MENU/SELECT.
Press the dialing keys (0-9) to enter a two-digit number
3.
or press or until the screen displays the correct
value. Press PLAY/MENU/SELECT to advance.
Repeat step 3 until the date and time are set.
4.
>LCD LANGUAGE
SET DATE/TIME
LCD LANGUAGE
ENGLISH
>SET DATE/TIME
CLR VOICEMAIL
SET DATE
12/25/08
SET TIME
03:18 AM
8
Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone company,
NEW VOICEMAIL and will appear on the handsets, and the VOICEMAIL
lights on the handsets and telephone base ash when you have new
voicemail messages. Contact your local telephone company for more
information and assistance about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the
handsets and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there is none (for example, when you have accessed your
voicemail while away from home). Clearing the voicemail waiting indicator
only turns off the indicators; it does not delete your voicemail messages. As
long as you have new voicemail messages, your local telephone company
continues to send the signal to turn on the indicators.
To manually turn off these indicators:
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >CLR VOICEMAIL, then press
2.
PLAY/MENU/SELECT. The screen shows TURN OFF
INDICATOR?
Press PLAY/MENU/SELECT to conrm your selection.
3.
Your telephone service provider might alert you to new messages with a
stutter (broken) dial tone. Contact your service provider for details.
>CLR VOICEMAIL
SET VOICEMAIL
TURN OFF
INDICATOR?
9
Telephone settings
Set voicemail
If you subscribe to voicemail service provided by your local telephone
company, this feature enables you to program your voicemail function codes
so you can easily access the voicemail features. Before completing these
steps, be sure to have your access number and password (provided by
your local telephone company) to access your voicemail. Contact your local
telephone company for more details about voicemail.
To program the voicemail function codes:
Press PLAY/MENU/SELECT to show the menu when the handset is not in use.
1.
Press or to select >SET VOICEMAIL, then press
2.
PLAY/MENU/SELECT.
Press or to select one of the following options, then
3.
press PLAY/MENU/SELECT.
ACCESS NUMBER
•
PASSWORD
•
PLAY
•
SKIP
•
ERASE
•
Use the dialing keys to enter the corresponding code for
4.
ACCESS NUMBER, PASSWORD, PLAY, SKIP or ERASE.
Press MUTE /REMOVE to delete a digit.
•
Press and hold MUTE/REMOVE to delete the entire entry.
•
Press PLAY/MENU/SELECT to conrm.
5.
To program a pause:
Press PLAY/MENU/SELECT to show the menu when the handset is not in use.
1.
Press or to select >SET VOICEMAIL, then press PLAY/MENU/SELECT.
2.
Press or to select >ACCESS NUMBER, then press PLAY/MENU/SELECT.
3.
The blinking cursor should be at the end of your access number.
4.
Press and hold REDIAL/PAUSE until a p appears.
Press PLAY/MENU/SELECT to conrm.
5.
>SET VOICEMAIL
HOME AREA CODE
>ACCESS NUMBER
PASSWORD
A single pause is automatically programmed between the access number
and the password when you program your VOICEMAIL button so that your
voicemail service will recognize your password. Depending on your voicemail
service, you may need to program an extra pause between the access
number and your password.
10
Telephone settings
To reset all voicemail function codes to default settings:
Press PLAY/MENU/SELECT to show the menu when the
1.
handset is not in use.
Press or to select >SET VOICEMAIL, then press
2.
PLAY/MENU/SELECT.
Press or to select >RESET CODES, then press
3.
PLAY/MENU/SELECT.
The screen displays ARE YOU SURE?
4.
Press PLAY/MENU/SELECT to conrm.
5.
Home area code
If you dial your local calls using only seven digits (area code not required),
you can program your home area code so that when you receive a call within
your local area, the telephone number is automatically stored without the
area code in the call log.
Press
1.
PLAY/MENU/SELECT
handset is not in use.
Press or to select >HOME AREA CODE, then
2.
press
PLAY/MENU/SELECT
appears with the last digit ashing.
Use the dialing keys to enter the desired home area code.
3.
Press MUTE /REMOVE to delete a digit.
•
Press and hold MUTE/REMOVE to delete the entire entry.
•
Press
4.
PLAY/MENU/SELECT
If, in the future, your telephone company requires you to dial the area code
when making a local call, or if you move to an area that requires it, delete the
home area code you have already programmed by pressing MUTE /REMOVE.
After you have deleted the programmed home area code, ___ appears.
to show the menu when the
. The stored home area code
to conrm.
>SET VOICEMAIL
HOME AREA CODE
>RESET CODES
ACCESS NUMBER
>HOME AREA CODE
DIRECTORY
HOME AREA CODE
800
11
Telephone operation
Telephone operation
Make a call
Press /FLASH or . You hear a dial tone.
1.
Dial the number.
2.
Predial a call
Dial the number.
1.
Press /FLASH or .
2.
Answer a call
Press /FLASH, or any of the dialing keys
(0-9, #, *).
The screen shows the elapsed time as you talk (in hours, minutes and
•
seconds).
When predialing (preview numbers before dialing), press MUTE /REMOVE
•
or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE
to insert a dialing pause (a p appears).
End a call
Press OFF/CLEAR or put the handset in the telephone base or charger.
Speakerphone
During a call, press to switch between speakerphone and normal
handset use.
Volume
During a call, press or to adjust the listening volume.
12
Telephone operation
Mute
The mute function enables you to hear the other party but
the other party cannot hear you.
During a call, press MUTE/REMOVE on the handset. The
1.
handset screen shows MUTED for a few seconds and
MUTE
appears until mute function is turned off.
Press MUTE/REMOVE again to resume the
2.
conversation. The handset screen temporarily shows
MICROPHONE ON.
Ringer mute
When the telephone is ringing, press OFF/CLEAR or
MUTE/REMOVE to temporarily silence the ringer without
disconnecting the call. The next call rings normally.
Call waiting
If you subscribe to call waiting service from your telephone company, you
hear an alert tone if there is an incoming call while you are on another call.
Press /FLASH to put your current call on hold and take the new call. Press
/FLASH at any time to switch back and forth between calls.
Find handset
Use this feature to page all system handsets.
Press FIND HANDSET on the telephone base. All idle handsets ring and
1.
the screens show ** PAGING **.
To end paging, press /FLASH, , any dialing keys (0-9, #, *), or press
2.
FIND HANDSET on the telephone base.
PHONE 0:00:00
MUTED
MUTE
RINGER MUTE
13
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