Volvo ONCALL 2018 User Manual
SENSUS CONNECT WITH VOLVO ON CALL
SENSUS CONNECT WITH VOLVO ON CALL
We trust that you will enjoy many years of safe driving in your Volvo, an
automobile designed with your safety and comfort in mind. We encourage you to familiarize yourself with the equipment descriptions and operating instructions in this manual.
We also urge you and your passengers to wear seat belts at all times in
this (or any other) vehicle. And, of course, please do not operate a vehicle if you may be affected by alcohol, medication or any impairment that
could hinder your ability to drive.
Your Volvo is designed to meet all applicable federal safety and emission standards. If you have any questions regarding your vehicle, please
contact your Volvo retailer or see the article "Contacting Volvo" for information on getting in touch with Volvo in the United States and Canada.
Efforts are constantly being made to improve our products. Modifications
may mean that some information, descriptions and/or illustrations may
differ from the equipment in your vehicle. Volvo reserves the right to
make model and product changes at any time, or to change specifications or design without notice and without incurring obligation.
2
VOLVO ON CALL
Volvo On Call
4
Using Volvo On Call
4
Volvo On Call functions
5
Volvo ID
6
Volvo On Call convenience services
7
Volvo On Call mobile app
7
Volvo On Call PIN code
8
Service center phone number
10
Personal information
11
Volvo On Call availability
13
Changing ownership of a vehicle with
Volvo On Call
15
Volvo On Call manual safety service
15
Volvo On Call safety services
16
Using Volvo On Call to summon help
17
Volvo On Call security services
17
Unlocking the vehicle from the customer service center
18
INDEX
Index 19
TABLE OF CONTENTS
VOLVO ON CALL
VOLVO ON CALL
4
Volvo On Call
Volvo On Call is an integrated, subscriptionbased system that provides emergency, road-
side assistance and security services.
Volvo On Call is connected to the vehicle's airbag
and alarm systems. The vehicle has an integrated
Global System for Mobile Communications
(GSM) module that handles communication
between the vehicle and the Volvo On Call customer service center.
Availability
Volvo On Call uses the Global Navigation
Satellite System (GNSS) to locate the vehicle
and its integrated GSM module to enable communication with the Volvo On Call customer service center and the Volvo On Call mobile app.
From the time that the remote key has been
removed from the vehicle, Volvo On Call's functions remain available for 5 full days and subsequently once an hour for the following 17 days.
After three weeks have elapsed, the system will
remain switched off until the engine is started.
WARNING
The system can only function in areas where
there is adequate cellular network coverage.
Just as in the case of cell phones, atmospheric disturbances or areas with relatively
few GSM transmitters can make it impossible
for Volvo On Call to make a connection, for
example, in rural areas.
Subscriptions
A free, limited-time trial subscription is initiated
when the vehicle is purchased and Volvo On Call
is activated. The subscription can be extended by
contacting your Volvo retailer.
Information on the Internet
For additional information about Volvo On Call, go
to:
support.volvocars.com
See the article "Volvo ID" for information about
creating an ID and the features it offers.
Related information
•
Volvo On Call convenience services (p. 7)
•
Volvo On Call safety services (p. 16)
•
Volvo On Call security services (p. 17)
•
Using Volvo On Call (p. 4)
•
Volvo ID (p. 6)
Using Volvo On Call
Volvo On Call is controlled using the buttons in
the ceiling console and the center display.
In the event of an accident in which the seat belt
pretensioners, airbags or the inflatable curtains
have been triggered, a signal is transmitted automatically to the Volvo On Call customer service
center, who send the appropriate type of assistance (ambulance, police, etc.) to the site.
When a service is active, a symbol will appear on
the center display.
Volvo On Call buttons in the ceiling console and center
display
VOLVO ON CALL
}}
5
Volvo On Call buttons in the ceiling console and center
display
The SOS button: emergency situations
Press and hold the SOS button for approx.
2 seconds to activate the manual alarm function.
The ON CALL button: roadside assistance
Press the ON CALL button for approx. 2 seconds
to activate the roadside assistance functions.
Alternative to the ON CALL button
In the center display's Phone view, tap On Call.
Select Call in the pop-up window that opens.
NOTE
The SOS button should only be used in an
emergency situation such as an accident, illness or in the event of a threat to the occupants of the vehicle. Misusing this button
could result in extra charges.
The ON CALL button can be used for all of
the other Volvo On Call services, including
roadside assistance.
Canceling a call
A service call that has been initiated can be cancelled within 8 seconds by pressing the EXIT
button on the steering wheel keypad.
Settings
Settings and selections can be made in the center display by going to
Settings
Communication Volvo On Call. These set-
tings include activating/deactivating a subscription, button lock, etc.
Related information
•
Volvo On Call (p. 4)
•
Volvo On Call functions (p. 5)
•
Volvo On Call manual safety service (p. 15)
•
Using Volvo On Call to summon help
(p. 17)
Volvo On Call functions
The following table provides an overview of the
functions that are available from the Volvo On
Call customer service center and the mobile
app.
Please note that these functions are subject to
change. For up-to-date information about the
range of Volvo On Call functions and services,
contact your Volvo retailer or go to
support.volvocars.com
Function Cus-
tomer
service
center
App
A
Automatic alarm X
Manual alarm X
Roadside assistance X X
Theft notification X X
Remote Door Unlock X X
Remote Vehicle Immobilizer
X
Engine remote start (ERS) X
Preconditioning (hybrid
models only)
X
Locating the vehicle X X
||
VOLVO ON CALL
6
Function Cus-
tomer
service
center
App
A
Instrument panel information
X
Vehicle "checkup" X
Driving logbook X
Vehicle information X
A
Some of these functions may not be available for all models.
Related information
•
Volvo On Call (p. 4)
•
Volvo On Call mobile app (p. 7)
•
Volvo On Call convenience services (p. 7)
•
Volvo On Call safety services (p. 16)
•
Volvo On Call security services (p. 17)
Volvo ID
A Volvo ID can be used to access a number of
online services
1
Creating a Volvo ID
A Volvo ID can be created in two ways:
Using the Volvo ID app
1. If you have not already done so, download
the Volvo ID app from the
Download
Center.
2. Start the app and register a personal email
address.
3. Follow the instructions that will be sent automatically to this email address.
> A Volvo ID has now been created and has
been automatically registered to the vehicle. The Volvo ID services available can
now be used.
Using the Volvo On Call app
1. Download the latest version of the Volvo On
Call app to your cell phone from e.g., the App
Store, Windows Phone or Google Play.
2. Start the app and create a Volvo ID on the
start page.
3. Register a personal email address and then
follow the instructions that will be sent automatically to this address.
Registering your Volvo ID to the vehicle
If your Volvo ID was created using the Volvo On
Call mobile app, the ID has to be registered to
the vehicle:
1. With the vehicle connected to the Internet,
download the Volvo ID app from the
Download Center in the center display's
App view. See also the article "Downloading,
updating and uninstalling apps."
2. Start the app and enter your Volvo ID.
3. Follow the instructions that will be sent automatically to the email address linked to your
Volvo ID.
> Your Volvo ID is now registered to the
vehicle and the Volvo ID services available
can be used.
Advantages of having a Volvo ID
•
Only one user name and password are
required to access online services.
•
If you change a user name or password for
one of the online service (e.g., Volvo On Call),
it/they will also be automatically changed for
the other services.
1
These services vary and may be subject to change. Consult your Volvo retailer.
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