Volvo MY18 User Manual
VOLVO ON CALL
VOLVO ON CALL
This document describes the functionality of the Volvo On Call system.
An active subscription is required for the system to function.
Volvo works continuously to improve our product. Modifications can
mean that information, descriptions and illustrations in this supplement
differ from the equipment in your vehicle. We reserve the right to make
changes without prior notice.
TABLE OF CONTENTS
Volvo On Call
Getting started with Volvo On Call
Comfort and control with the Volvo
On Call app
Assistance with Volvo On Call
Automatic Crash Notification with
Volvo On Call
Emergency assistance with Volvo On Call
Help during a trip with Volvo On Call
Remote Door Unlock and Remote
Door Lock with Volvo On Call
Theft notification with Volvo On Call
Remote immobilizer with Volvo On Call
Customer service via Volvo On Call
Volvo On Call Availability
Volvo On Call abroad
Phone number to the Volvo On Call
customer service center
Volvo On Call PIN code
Change vehicle owner with Volvo On Call
Backup battery for Volvo On Call
Personal information and Volvo On Call
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Volvo On Call
Volvo On Call provides direct contact with the
vehicle and extra comfort and assistance 24
hours a day.
The functions are available via the Volvo On Call
app1 and the ON CALL and SOS button in the
vehicle's ceiling console:
It is possible to e.g. lock or unlock the vehicle or
check the fuel level directly from a phone or other
connected device via the Volvo On Call app. In
the event of an accident, emergency assistance
(ambulance, police, etc.) can be summoned to
the vehicle, and roadside assistance can be
called out in less critical situations, e.g. a flat tire.
NOTE
The SOS button should only be used in case
of accident, illness or if there is an external
threat to the vehicle and its passengers. The
SOS function is only intended for emergency
situations.
The ON CALL button can be used for all
other services, including roadside assistance.
The Volvo On Call system
Volvo On Call is connected to the vehicle's safety
and alarm systems and to other systems in the
vehicle, such as lock and climate systems. The
vehicle has an integrated modem for communication with the Volvo On Call customer service center and the Volvo On Call app. The Global
Navigation Satellite System (GNSS) is used to
locate the vehicle.
Customer service center
To contact the Volvo On Call customer service
center, press the ON CALL button or use the
Volvo On Call app. You can also call the Volvo On
Call service center by phone.
Related information
Getting started with Volvo On Call (p. 5)
•
Comfort and control with the Volvo On Call
•
app (p. 5)
Assistance with Volvo On Call (p. 6)
•
Personal information and Volvo On Call
•
(p. 16)
Volvo On Call Availability (p. 10)
•
Phone number to the Volvo On Call cus-
•
tomer service center (p. 12)
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App functions vary from market to market.
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Getting started with Volvo On Call
This article describes what is required to get
started with Volvo On Call.
Activating Volvo On Call
When the vehicle is picked up, the retailer will
activate the Volvo On Call system and the owner
will receive an automatically generated PIN code
for Volvo On Call. The PIN code is used for
security reasons to identify the owner of the vehicle (or another authorized person such as a family member) and works as a vehicle key.
Volvo On Call subscription
The vehicle must have a valid Volvo On Call subscription.
A free subscription is initiated when the vehicle is
purchased and the system is activated. This subscription is valid for a limited time, but can be
extended. Contact your Volvo retailer for more
information.
NOTE
Automatic Crash Notification and the SOS
button function even without a subscription.
Volvo ID and connecting the Volvo On Call app to the vehicle
A Volvo ID is required to use Volvo On Call. After
creating a Volvo ID, the Volvo On Call app must
be connected to the vehicle.
Buying a pre-owned vehicle with Volvo On Call
If you have purchased a pre-owned Volvo with
Volvo On Call, it is important to delete the data
from the previous owner and add you own details
for the service to work. Visit a Volvo retailer for
assistance.
Related information
Volvo On Call PIN code (p. 15)
•
Change vehicle owner with Volvo On Call
•
(p. 15)
Phone number to the Volvo On Call cus-
•
tomer service center (p. 12)
Comfort and control with the Volvo On Call
•
app (p. 5)
Comfort and control with the Volvo On Call app
Volvo On Call users always have direct contact
with their vehicle via the Volvo On Call app.
These functions can provide information such as
if a light bulb needs to be changed or if oil or
coolant needs to be filled. You can lock and
unlock the vehicle, check the fuel level and find
your nearest service station. Preconditioning2 via
the vehicle's parking climate can also be set.
The Volvo On Call app is continuously updated.
See support.volvocars.com for current information
on available functions for specific vehicle models.
The Volvo On Call app is available for iOS,
Android and Windows Mobile. Download it free of
charge from the Apple Appstore, Google Play or
Windows Phone Store.
Related information
Volvo On Call (p. 4)
•
Remote Door Unlock and Remote Door Lock
•
with Volvo On Call (p. 8)
Getting started with Volvo On Call (p. 5)
•
Assistance with Volvo On Call (p. 6)
•
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