Thank you for purchasing this Vollrath Equipment. Before operating the equipment, read and familiarize yourself with the following operating
and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this
packaging to ship the equipment if repairs are needed.
Item No. 2350220-1 Rev 10/13
SaFety precaUtionS
Unpackingthe eqUipmentand initial SetUp
To ensure safe operation, read the following statements and
understand their meaning. Please read carefully.
When no longer needed, dispose of all packaging and materials in an
environmentally responsible manner.
1. Remove all packing material and tape, as well as any protective plastic
WARNING
Warning is used to indicate the presence of a hazard that can cause
severe personal injury, death, or substantial property damage if the
warning is ignored.
CAUTION
Caution is used to indicate the presence of a hazard that will or can
cause minor personal injury or property damage if the caution is
ignored.
2. Clean any glue residue left over from the plastic or tape.
3. Place the equipment in the desired location.
4. Plug the equipment into a properly grounded electrical supply matching
FeatUreSand controlS
NOTE
Note is used to notify people of installation, operation, or
maintenance information that is important but not hazard-related.
For Your Safety!
These precautions should be followed at all times. Failure to follow
these precautions could result in injury to yourself and others.
To reduce risk of injury or damage to the equipment:
Use only grounded electrical outlets matching the nameplate rated
voltage.
Use equipment in a at, level position.Do not use an extension cord with this equipment. Do not plug this
equipment into a power strip or multi-outlet power cord.
Unplug equipment, turn off and let it cool before cleaning or moving.Unplug equipment when not in use.Do not operate without water.Do not spray controls or outside of equipment with liquids or cleaning
agents.
Do not clean the equipment with steel wool.Keep equipment and power cord away from open ames, electric
burners or excessive heat.
Do not operate unattended.Do not operate equipment in public areas and/or around children.Do not operate if equipment has been damaged or is malfunctioning in
any way.
Figure 1. Features and Controls.
A
operation
from the equipment.
the nameplate rating. Damage to the equipment can occur if incorrect
power is supplied to equipment.
A
ON/OFF HEAT CONTROL SWITCH. Switches the equipment power
ON or OFF and is used to set or adjust the temperature of the well.
The higher the number the higher the temperature, the lower the
number the lower the temperature. Rotating the control switch all the
way in the counterclockwise direction switches the unit OFF.
FUnctionand pUrpoSe
The 1000W models are intended and designed to rethermalize containers
of refrigerated, previously cooked food and hold containers of hot food at
safe serving temperatures. The all models are intended and designed to
keep food product at proper serving temperatures. Food must be prepared
and placed in all models at proper serving temperatures for hot food holding
mode. These units are not designed to cook raw food.
This equipment is not intended for household, industrial or laboratory use.
2
OperatOr’s Manual
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
Do not over ll wells, pans or trays. Liquid could contact the
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
During operation:
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water onto the cooking
surface as it can spray or splatter.
1. Fill the well to the correct level marks with clean fresh water. Correct
level is about 1-1/2” (2.8 CM) or approximately 4 cups (1 Lt.) of water.
Do not over ll. See Figure 1.
2. Plug electrical power cord into a grounded outlet matching the nameplate
rated voltage.
4. Maintain water level at or near water level mark. Periodically
(approximately 2 hours) remove container of food and check the water
level. Add hot water if needed. Some models are equipped with a low
water indicator light (D) that illuminates when the water level is low.
When nished using the equipment:
5. Turn the on/off heat control switch (A) to the OFF position and unplug
unit. When removing hot food containers from unit use gloves, mitts or
pot holders to protect hands.
6. Allow the unit and water to cool completely.
cleaning
NOTE:
If using fractional size pans, adapter bars must be used to keep steam
from escaping from between pans.
To maintain the appearance and increase the service life, clean your
equipment daily.
Rethermalizing refrigerated food that has been previously
cooked:
1. Preheat the water in the well by covering well with empty food containers
or covers, and then turning the unit ON and set the on/off heat control
switch (A) to the maximum heat setting. Preheat for 15 minutes.
2. Place covered container of chilled food product to be rethermalized into
equipment. See food safety precautionary note.
3. During the rethermalization process, monitor food temperatures closely
for food safety. The United States Public Health Service recommends
that the entire food product reaches and maintains a minimum of 165°F
(74°C) for at least 15 seconds to be properly rethermalized. In addition,
rethermalized food must pass through the danger zone of 40°F (4° C)
to 165°F (74°C) in less than 2 hours to prevent growth of organisms
of public health concern. Do not add cold food for rethermalizing while
holding hot food.
NOTE:
To reach the required safe food temperature as quickly as possible, do
not add water or remove food pan during the rethermalization process.
4. Reduce heat setting to a level that will maintain a safe holding
temperature and maintain food quality. See food safety precautionary
note.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water into the cooking
surface as it can spray or splatter.
NOTE:
Do not use caustic cleaning chemicals, steel wool or
commercial lime removal products to clean the equipment.
Thoroughly rinse equipment with water after cleaning.
7. Turn the on/off heat control switch (A) to the OFF position and unplug
unit. When removing hot food containers from unit use gloves, mitts or
pot holders to protect hands.
8. Allow the equipment to cool completely before cleaning.
Hot Food Holding:
Do not over ll wells, pans or trays. Liquid could contact the
1. Preheat the water in the well by covering well with empty food containers
or covers, and then turning the unit ON and setting the on/off heat control
switch (A) to the maximum heat setting. Preheat for 15 minutes.
2. Place container of hot food product, above 140 °F (60 °C), into
preheated equipment.
3. Reduce heat setting to a level that will maintain a safe holding
temperature and maintain food quality. See food safety precautionary
note.
Food Safety Precautionary Note:
Monitor food temperature closely for food safety. The United States
Public Health Service recommends that hot food be held at a minimum
of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water
level and temperature setting. Periodically remove food container and
check the water level. Add water if needed.
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
NOTE:
Do not immerse the cord, plug or equipment in water or
any other liquid.
9. Dispose of the water.
10. Using a damp cloth, sponge dipped in soapy water to clean the inside of
the well and the outside of the equipment.
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
ENGLISH
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
OperatOr’s Manual
3
troUbleShooting chart
ProblemIt might be caused byCourse of Action
The equipment does not get hot enough.Too much water in the well.Reduce water amount to the correct level.
The equipment runs out of water in a short time.Ring or pan not seated correctly.Adjust the pan or ring to correct position.
Serviceand repair
There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the equipment or replace a damaged power
cord yourself. Do not send equipment directly to the Vollrath Company. Please contact the qualied professional repair service listed below.
VOLLRATH Technical Service • 1-800-628-0832
4
OperatOr’s Manual
Warranty StatementFor the vollrath co. l.l.c.
The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of
one year, except as specically provided below. The warranty runs 12 months from the date of original installation. (End user receipt)
1. Refrigeration compressors – The warranty period is 5 years.
2. Refrigerated Display Cases (RDE) compressors the warranty is 3 years.
3. Replacement parts – The warranty period is 90 days.
4. Aluminum Fry pans are 90 days.
5. EverTite™ Riveting System – The warranty covers loose rivets only,
lifetime to original purchaser.
6. Cayenne® Heat Strips – The warranty period is 1 year plus an additional
1 year period on heating element parts only.
7. Ultra, Ultra Fajita, Mirage® Pro and Professional Induction Ranges –
The warranty period is 2 years.
8. Mirage®, Mirage® Cadet, Mirage® Fajita and Commercial Induction
ranges - The warranty period is 1 year.
9. ServeWell® Induction Workstations – The warranty period is 1 year on
the workstation table and 2 years on induction hobs.
10. Slicers – The warranty period is 10 years on gears and 5 years on belts.
11. Mixers – The warranty period is 2 yrs parts, 1 yr labor and belts are 5
years.
12. Vollrath – Redco products – The warranty period is 2 years.
13. Optio / Arkadia product lines – The warranty period is 90 days.
14. All non-stick products (i.e. fry pans and surfaces) are 90 days for the non
stick surfaces.
15. All TRAEX® product warranty (with the exception of T-REX™) is 1 year.
16. T-REX™ product by TRAEX® is lifetime warranty.
All products in the Jacob’s Pride® collection,
including the following, have a lifetime
warranty:
• NSF Certied One-Piece Dishers
• NSF Certied Spoodle® Utensils
• NSF Certied Heavy-Duty Spoons with
Ergonomic Handle
• NSF Certied Heavy-Duty Basting
Spoons
• Heavy duty Turners with Ergonomic
handle
• One-Piece Tongs*
• Heavy-Duty One-Piece Ladles*
• Nylon Handle Whips
• One-Piece Skimmers
• Tribute®, Intrigue®, and Classic Select®
Cookware*
*Jacob’s Pride® warranty does not cover
Kool-Touch®, non stick coatings and
silicone handles.
All Miramar® Cookware listed below has
a lifetime warranty.
• Casseroles Pans
• Oval Pans
• Sauté Pans
• French Omelet Pans
• Brazier Pans
• Stir Fry Pans
• Stir Fry Server
• Sauce Pans
• Small / Large food Pans
• French Oven
• High/Low Dome Covers
Note: Miramar® warranty does not
include Buffet, Table Top Service,
Templates, Decorative pans, or soup
inserts
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its
option, replace the defective product or part without charge, except as otherwise provided below:
• For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired
or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
• To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently
installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certied technician designated by The Vollrath Company LLC to perform
warranty repairs. If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights
and sizes of product)
• No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision
when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in
materials or workmanship. At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
• No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
• No remedy will be available for mixers damaged by changing gears while equipment is running or overloading, in either case as determined by a Vollrath
Certied Technician
• Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed
warranty claim procedures.
• No remedy will be available for product returned and found to be acceptable to the product specication.
• No remedy will be available under any warranty not registered as required below.
ENGLISH
Items Not Covered Under Warranty:
• Meat Grinder Knives
• Light Bulbs in Convection Ovens, Hot Food Merchandiser and displays, Heat Lamps, and Heat Strips
• Oven Door Seals
• Oven Door Glass, Breath Guard Glass
• Hot Food Merchandisers / Display Case Glass
• Calibration and set up of gas equipment
• Manual Slicer / Dicer blades (table top food prep) – Redco and Vollrath
LIMITATION OF LIABILITY:
OperatOr’s Manual
5
THE VOLLRATH COMPANY LLC SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND,
WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, OR ANY OTHER THEORY. Warranty Procedure
On all warranty calls, the following process and information is required:
• All warranty claims will start with a call to Vollrath Technical Service support line.(800-354-1970).
• A technical support professional will work to diagnose the issues, and provide the details for the service solution.
• Name and phone number of person calling
• Business name, street address, city, state and zip
• Model and serial number
• Date of purchase and proof of purchase (Receipt)
• Name of dealer where unit was purchased
NOTE: Vollrath will not accept products sent without the proper procedure being followed.
Important:
TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
register today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEB ACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC ofce in the country of
purchase.
Warranty regiStration
Business name
Key contact nameemail
street address
citystateZiP code
countryPhoneFax
modelitem numBer
serial numBer--
oPeration tyPe
R Limited Service RestaurantR Full Service RestaurantR Bars and TavernsR SupermarketR Convenience StoreR RecreationR Hotel/LodgingR AirlinesR Business/IndustryR Primary/Secondary SchoolR Colleges/UniversityR HospitalsR Long-Term CareR Senior LivingR MilitaryR Corrections
reasonFor selecting our Product
R AppearanceR Full Service RestaurantR AvailabilityR Sellers RecommendationR Ease of OperationR Versatility of UseR PriceR Brand
Would you liKeto receive our Full-line catalogand remainon our mailing list?R Yes R No
www.vollrathco.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201
U.S.A.
Main Tel: 920.457.4851
Fax: 800.752.5620
Technical Services: 800.628.0832
Service Fax: 920.459.5462