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ID.4 (2022)
User manual
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Volkswagen ID.4 (2021), ID.4 (2022) User manual

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Page 1
Owner's manual
ID.4
Edition 10.2020
ID.4 Owner's manual
Owner's manual ID.4 V1, R1, en_GB Print status: 12.06.2020 English: 2020.10 Teile-Nr.: 11A012720AB
11A012720AB
Page 2
Fig. 1 V
ehicle data sticker. 1: Vehicle identification number; 2: Vehicle type, engine power, gearbox
type; 3: Engine code, gearbox code, paint number, interior equipment; 4: Optional extras, PR numbers
Pre-delivery inspection carried out on: Date of delivery / first registration (whichever
comes first):
Volkswagen dealership stamp Volkswagen dealership stamp
Volkswagen AG works continuously to devel­op and further impro
ve all vehicle types and models. Please understand that we must therefore reserve the right to alter any part of the vehicle and its equipment or technical specifications at any time. The data provided concerning scope of delivery, appearance, performance, dimensions, weights, standards and vehicle functions are all correct at the time of going to print. Some of the equip­ment and functions described might not yet be available or may be available only in cer­tain countries. Information about this is avail­able from your local Volkswagen dealership.
The vehicle illustrated on the cover may have certain items of optional equipment which
are only available at extra cost, or which are only available in certain markets. Your Volks­wagen dealership will be able to inform you about variations in different countries. Sub­ject to alteration and amendment. No legal commitment may be inferred from the infor­mation, illustrations or descriptions in this manual.
No part of this manual may be reprinted, re­produced or translated without the written permission of Volkswagen AG.
All rights under the laws of copyright are ex­pressly reserved by Volkswagen AG. Subject to alteration and amendment.
© 2020 Volkswagen AG
Page 3
Thank you for choosing Volkswagen
11A012720AB
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date technology and a multitude of con
Before using your vehicle for the first time, please read and observe the information in this owner's manual. It will quickly help you to become familiar with your vehicle and all of its functions as well as making you aware of dangers to yourself and others and of how these dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not covered everything, please get in touch with your Volkswagen dealership. They will always be happy to deal with your questions, suggestions or problems. We hope you enjoy driving your new vehicle. Happy motoring.
venience functions for your use and enjoyment.
WARNING
Please observe the important safety instructions for use of child restraint systems on the front passenger seat → page 57
11A012720AB
Page 4
Table of Contents
Vehicle overviews
— Front view 7 — Rear view 8 — Driver door 9 — Driver side 10 — Centre console 13 — Front passenger side 14 — Controls and displays in the roof 14
Driver information
— Symbols in the instrument cluster 15 — Instrument cluster 18 — Infotainment system controls and
displays 30
— ID. Light 31
Safety
— General notes 32 — Sitting position 34 — Seat belts 36 — Proactive occupant protection system 45 — Airbag system 47 — Safe transport of children 57 — In an emergency 66
Opening and closing
— Vehicle key 73 — Keyless locking and starting system
“Keyless Access” 75 — Doors and central locking button 77 — Anti-theft alarm 83 — Interior monitoring system and anti-
tow alarm 83 — Boot lid 84 — Windows 89
Steering wheel
— Adjusting the steering wheel position 92
Seats and head restraints
— Front seats 93 — Rear seats 96 — Head restraints 98 — Seat functions 100
Lights
— Turn signals 102 — Vehicle lighting 103 — Interior lighting 111
Vision
— Wipers 112 — Mirrors 115 — Protection from the sun 118
Heating and air conditioning system
— Heating, ventilation, cooling 120 — Stationary air conditioning 127
Driving
— Notes on driving 129 — Activating and deactivating the
ehicle’s drive system 137
v — Selecting a position 140 — Steering 142 — Driving profile selection 143
Driver assist systems
— Cruise control system 145 — Speed limiter 147 — Speed limiter with predictive control 149 — Adaptive Cruise Control (ACC) 151 — Predictive cruise control 156 — Area monitoring system (Front Assist) 159 — Lane keeping system (Lane Assist) 165 — Travel Assist 168 — Semi-automatic vehicle control in
a medical emergency (Emergency
Assist) 171 — Lane change system (Side Assist) 172
Parking and manoeuvring
— Parking 176 — Electronic parking brake 177 — General information about the parking
systems 179 — Park Distance Control 184 — Rear view camera system 185 — Area View 187 — Rear Traffic Alert 188
2
Table of Contents
Page 5
— Brake support systems 189
Practical equipment
— Stowage areas 193 — Sockets 193
Data transfer
— Cybersecurity 195 — System update 196 — Car2X communication 198 — Volkswagen We Connect Start 200 — Privacy settings 204 — User administration 205 — Activating functions (We Upgrade) 206 — Wi-Fi hotspot 207 — App-Connect 210 — Cable and wireless connections 215
Infotainment system
— Getting started 217 — Voice control 228 — Radio mode 231 — Media mode 234 — Navigation 238 — Mobile phone interface 246
Transporting items
— Stowing luggage and loads 254 — Luggage compartment cover 255 — Luggage compartment floor 255 — Partition 257 — Luggage compartment equipment 259 — Roof carrier 262 — Towing a trailer 264
High-voltage battery
— Safety notes 273 — Care instructions for the high-voltage
battery 275
— Charging settings in the Infotainment
system 276 — Charging the high-voltage battery 279 — Charging cable 287
If and when
— Vehicle toolkit 292 — Wiper blades 293 — Exterior lighting 295
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— Changing fuses 296 — Jump starting 301 — Towing 304
Checking and refilling
— In the front compartment 309 — Service fluids and consumables 313 — Washer fluid 314 — Coolant 315 — Brake fluid 318 — 12-volt vehicle battery 320
Wheels and tyres
— Tyre monitoring system 325 — Useful information about wheels and
tyres 328 — Hubcaps 341 — Changing a wheel 343 — Breakdown set 348
Maintenance
— Service 353 — Vehicle care 355 — Accessories, modifications, repairs and
renewal of parts 362
Customer information
— Warranty 366 — Guarantee for high-voltage batteries
in electric and hybrid v
ehicles 366 — Data storage and services 366 — Event data recorder 369 — Information stickers and plates 370 — Fluids in the air conditioning system 371 — Infotainment system and antennas 371 — Component protection 372 — Information in accordance with the EU
Chemicals Regulation REACH 372
— Disposal of used batteries and
electronic de
vices 372 — Declaration of conformity 372 — Third party copyright law information 373 — Returning and scrapping end-of-life
vehicles 373
— Information about vehicles with N1
approval (light commercial vehicle) 373
— Declaration of conformity for radio
systems in Europe 374
Table of Contents
3
Page 6
— Declaration of conformity for radio
systems in countries outside of Europe 380
Technical data
— Notes on technical data 387 — Vehicle identification number 387 — Type plate 389 — Safety certificate 389 — Vehicle data sticker 389 — Dimensions 390 — Electric drive 391
Abbreviations used 393
Index 395
4 Table of Contents
Page 7
About this owner’s manual
This owner's manual is valid for all model types and v owner's manual describes all equipment and models without indicating whether the equipment is optional or specific to the mod­el type. This means that your vehicle may not have some of the equipment described, or it may only be available in certain markets. The scope of equipment fitted in your vehicle can be found in the sales documentation and you can contact your Volkswagen dealership for further information.
A passenger car is described in this owner’s manual.
Depending on the market-specific vehicle ap­proval, the model version may also be a light commercial vehicle.
All data in this owner's manual correspond to the information available at the time of going to print. Because the vehicle is constantly be­ing developed and further improved, there may be differences between your vehicle and the data in this owner's manual. No discrep­ancy in data, illustrations or descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wal­let is always in the vehicle if you lend or sell the vehicle to someone else. Volkswagen also recommends restoring the Infotainment sys­tem to factory settings in order to delete all personal data.
— An alphabetical index is included at the
— A list of abbreviations at the end of the
— Directions and positions such as left, right,
ersions of your Volkswagen. The
end of this manual.
manual explains the abbreviations used.
front and rear are normally relative to the
vehicle's direction of travel, unless other­wise indicated.
— Illustrations help with orientation and
should be regarded as a general guide.
— This owner's manual was written for left-
hand drive vehicles. In right-hand drive ve-
hicles the controls may sometimes differ
from those displayed in illustrations or de­scribed in the text.
— Values given in miles instead of kilometres
or mph instead km/h refer to the country­specific instrument clusters or Infotain­ment systems.
— Short definitions appear in a different col-
our before some sections of this manual. They provide a summary of the function and use of a system or feature. More de­tailed information about the features, con­ditions and limitations of systems and equipment can be found in the relevant sections.
— Critical safety issues or any technical
changes that may be made to the vehicle after publication of this booklet are con­tained in a supplement that is included with the vehicle wallet.
— For better legibility, the male form of ad-
dress is used. However, this refers to all
sexes equally. The shortened linguistic form is used for editorial reasons and does not represent a value judgement.
Booklets in the vehicle wallet:
— Owner's manual — Supplement (optional) — Other supplements
11A012720AB
About this owner’s manual 5
Page 8
Description of symbols
Refers to a section within a chapter that contains important information and
ety notes
saf Indicates the end of a section.
Indicates situations in which the vehicle must be stopped as quickly as possible.
TM The symbol means “Trademark” and identifies an recognised but not (yet) offi-
cially registered mark. Howe a waiver of the rights concerning any term. The symbol indicates a registered mark. However, the absence of this symbol
→ → → → Cross reference to potential risks of damage to property in the same section or
does not constitute a waiv Symbols like these refer you to warnings within the same section or on a given page. They draw your attention to possible risks of accident or injury and e how they can be avoided.
on the page specified.
DANGER
Texts with this symbol indicate dangerous situations which will lead to fatal or se injuries if you do not observe the warning.
WARNING
Texts with this symbol indicate dangerous situations which could lead to fatal or se-
ere injuries if you do not observe the
v warning.
CAUTION
Texts with this symbol indicate dangerous situations which could lead to slight or me-
that should always be observed.
ver, the absence of this symbol does not constitute
er of the rights concerning any term.
dium injuries if you do not observe the warning.
vere
NOTICE
Texts with this symbol indicate situations which could cause v not observe the warning.
Texts with this symbol contain addi­tional inf
the environment.
Texts with this symbol contain addi­tional information.
ehicle damage if you do
ormation on the protection of
xplain
6 Description of symbols
Page 9

Vehicle overviews

ront view
F
Fig. 2 Ov
1 2 3 4 5 6 7 8
11A012720AB
erview of vehicle from front.
Door handles .................................................................................................................. 77
Headlights ...................................................................................................................... 295
Sensors for assist systems ........................................................................................... 358
Behind a cover: mounting for towing eye .................................................................. 304
Behind a cover: radar sensor for assist systems ........................................................ 358
In the Volkswagen badge: camera for assist systems ............................................... 358
Bonnet release lever with bonnet space underneath ............................................... 312
Windscreen:
— with vehicle identification number ........................................................................ 387
— with windscreen wiper ............................................................................................ 112
— with camera window for assist systems ................................................................ 358
— with rain/light sensor positioned near the interior mirror .................................. 114, 358

Front view 7

Page 10

Rear view

Fig. 3 Ov
erview of vehicle from rear.
1
Roof aerial ...................................................................................................................... 371
2
High-level brake light
3
Rear window:
— with rear window heating ....................................................................................... 120
— with rear window wiper .......................................................................................... 112
— with window aerial ................................................................................................... 371
4
Number plate light ........................................................................................................ 295
5
Area:
— of the button for opening the boot lid ................................................................... 84
— of the camera for parking systems ......................................................................... 185, 358
6
Sensors for assist systems ........................................................................................... 358
7
Behind a cover: mounting for towing eye .................................................................. 304
8
Behind the bumper: radar sensor for assist systems ................................................ 358
9
Jacking points ................................................................................................................ 343
10
Tail light clusters and reflectors .................................................................................. 295
11
Charging socket flap ..................................................................................................... 279
12
Exterior mirrors ............................................................................................................. 117
— with “lane change system” display ........................................................................ 172
8 Vehicle overviews
Page 11

Driver door

Fig. 4 Driv
1 2 3
4 5 6 7 8 9
11A012720AB
er door (left-hand drive vehicles): controls (mirrored for right-hand drive vehicles).
Door release lever
Central locking system indicator lamp ....................................................................... 78
Touch control for deactivating the rear electric window buttons and activating
the electric childproof lock .......................................................................................... 89, 81
Touch control for locking and unlocking the vehicle ................................................ 79
Rotary knob for exterior mirror adjustment and functions ...................................... 117
Buttons for operating the electric windows .............................................................. 89
Release lever for bonnet ........................................................................................
312
Button for opening the boot lid ................................................................................... 84
Stowage compartment: — with bottle holder
— with stowage facility for high-visibility waistcoat ............................................... 68
Driver door 9
Page 12

Driver side

Fig. 5 Ov
10
erview of the driver side (left-hand drive vehicles).
Vehicle overviews
Page 13
Fig. 6 Ov
1
2 3 4 5
6 7
8 9
10
11A012720AB
erview of the driver side (right-hand drive vehicles).
Touch panel:
— for light functions ..................................................................................................... 103
— for window heating and window ventilation ........................................................ 120
Vent ................................................................................................................................. 120
ID. Light (light strip between windscreen and dash panel) ...................................... 31
Turn signal and main beam lever ................................................................................ 102, 105
Touch controls of the multifunction steering wheel:
— for driver assist systems .......................................................................................... 145
— for audio, navigation ................................................................................................ 217
— for volume adjustment — for activating voice control (function may not be available depending on
v
ehicle equipment) ................................................................................................... 228
— for switching between the views of the ID. Cockpit
.................................
Horn
ID. Cockpit ...................................................................................................................... 18
— with warning and indicator lamps and gear indicator ......................................... 15
Head-up display ............................................................................................................ 21
Position switch .............................................................................................................. 140
— with button for electronic parking brake ............................................................... 177
Lever for wipers and washers ...................................................................................... 112
Driver side 11
18
Page 14
11
Infotainment system .................................................................................................... 217
12
Touch panel:
— for switching the Infotainment system on and off .............................................. 222
— for setting temperature of air conditioning system or heating and fresh air
system ....................................................................................................................... 120
— for volume adjustment
13
Touch control for switching the hazard warning lights on and off
14
Touch panel:
....................
— for the air conditioning system, heating and fresh air system ............................ 120
— for driving profile selection ..................................................................................... 143
— for driver assist systems .......................................................................................... 145
— for assist systems for parking and manoeuvring ..............................................
15
Starter button ................................................................................................................ 137
16
Pedals ............................................................................................................................. 129
17
Location of the driver front airbag .............................................................................. 47
18
Lever for adjusting the steering column position ...................................................... 92
66
176
12 Vehicle overviews
Page 15

Centre console

Fig. 7 Ov centre console.
1 2
3
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erview of the lower section of the
Card holder Stowage compartment — with removable drink holder
— with contact area for the vehicle key for emergency start ................................. 139
Under a cover: stowage compartment
— with USB ports .......................................................................................................... 215
— with phone interface ................................................................................................ 246
Centre console 13
Page 16

Front passenger side

Fig. 8 F
ront passenger side (left-hand drive ve­hicles): overview of dash panel (mirrored for right-hand drive vehicles).
1
Vent ................................................................................................................................. 120
2
Glove box with button for opening
3
Location of front passenger front airbag in the dash panel ..................................... 47
4
Key switch for switching off the front passenger front airbag ................................ 53
Fig. 9 With open front passenger door (left­hand driv
e vehicles): key-operated switch in the dash panel (mirrored for right-hand drive vehi­cles).

Controls and displays in the roof

Symbol Meaning
Touch panels for interior and reading lights → page 111.
Touch panel for sun blind in the glass roof → page 119.
Button for emergency call service → page 69.
Indicator lamp for the front passenger front airbag switch­off function → page 47.
14 Vehicle overviews
Page 17

Driver information

Symbol Meaning
Symbols in the instru­ment cluster
The warning and indicator lamps can light up individually or in combination and indicate warnings, faults or certain functions. Some warning and indicator lamps light up when the ignition is switched on and should go out after a while.
or details on indicator lamps that light up in
F the light switch, see Chapter “Lights” → page 103.
WARNING
Failure to observe illuminated warning lamps and te vehicle breaking down in traffic, and can cause accidents and serious injury.
Never ignore any illuminated warning
·
lamps or text messages. Stop the vehicle as soon as possible and
·
when safe to do so.
Symbol Meaning
xt messages can lead to your
Do not drive on!
Central warning lamp → page 24
Fasten seat belt → page 37
Electronic parking brake → page 177
Exhaustive discharge of the high-
voltage battery
→ page 285
Do not drive on!
Brake system fault → page 134, → page 178
Do not drive on!
Electromechanical brake serv failure → page 191
Do not drive on!
Low brake fluid le → page 319
Take over control of the vehicle and be prepared to brake. → page 151
Do not drive on!
ault in engine coolant system
F → page 318
Do not drive on!
Steering fault → page 143
Do not drive on!
ault in high-voltage system
F → page 285
Do not tow vehicle!
oltage system overhea-
High v ted → page 305
vel
o
11A012720AB
Do not drive on!
Electric driv → page 142

Symbols in the instrument cluster 15

e overheated
Page 18
Symbol Meaning
Do not drive on!
volt vehicle battery
12­→ page 323
High-voltage battery empty
ehicle operation not possi-
— v ble → page 136, → page 136
Health risk! Open windows! CO² concentration to high → page 126
Collision warning → page 161
Take over steering immediately → page 170
Intervention by proactive occu­pant protection system → page 46
Central warning lamp → page 24
Fault in airbag or belt tensioner system → page 50
Airbag or belt tensioner system switched off with diagnostic tool → page 50
Range calculation fault → page 285
Front passenger front airbag switched off → page 50
Front passenger front airbag switched on → page 50
Emergency call system fault → page 71
Emergency call system opera­tion restricted → page 71
Electronic parking brake fault → page 178
Check the brake pads → page 134
Symbol Meaning
Flashes: Electronic Stability Control (ESC) or traction con­trol system (TCS) regulating → page 192
Lit: Electronic Stability Control (ESC) faulty → page 192
Traction control system (TCS) switched off → page 192
ESC Sport switched on → page 192
Anti-lock brake system (ABS) fault → page 191
Travel Assist fault → page 170
Vehicle lighting failure → page 111
Rear fog light switched on → page 104
Health risk! Open windows! CO² concentration too high → page 126
Air conditioning system not working properly or CO² con­centration cannot be measured → page 126
Rain/light sensor fault → page 111, → page 115
Fault in wipers → page 114
Washer fluid level too low → page 114
Fault in steering → page 143
16 Driver information
Page 19
11A012720AB
Symbol Meaning
Do not drive on!
Low tyre pressure → page 327
Do not drive on!
ault in the Tyre Pressure Mon-
F itoring System → page 327
Fault in electric drive system → page 139, → page 142
Reduced power → page 137
Electronic engine sound fault → page 140
Front Assist not available → page 165
Front Assist switched off → page 164
Speed limiter not available → page 148
Fault in the Cruise Control Sys­tem → page 147
Adaptive Cruise Control (ACC) is
vailable → page 156
not a
Emergency Assist not available → page 172
Lane keeping system (Lane As­sist) not a
Lane keeping system (Lane As­sist) is regulating → page 167
Emergency Assist intervention → page 171
Fault in the lane change system (Side Assist) → page 174
Rear Traffic Alert braking inter­v
ention → page 189
Rear Traffic Alert fault → page 189
vailable → page 167
Symbol Meaning
12-volt vehicle battery → page 323
Low charge level of the high-
oltage battery → page 285
v
High-voltage battery empty → page 285
Adaptive chassis control fault → page 144
Ball head of the towing bracket is not locked → page 273
The vehicle is held stationary → page 179
Turn signals → page 110
Trailer turn signal → page 111
Cruise control system switched on, control activ
Speed limiter active → page 147
Lane Assist active → page 167
Travel Assist active → page 169
The ACC is regulating, no vehi­cle detected in front → page 154
The ACC is regulating, vehicle in front detected → page 154
Speed regulation due to the road layout → page 158
Speed regulation due to a roundabout → page 158
Speed regulation due to a junc­tion → page 158
Speed regulation due to can­cellation of the speed limit → page 158
Speed regulation due to the end of a traffic jam → page 158
e. → page 145
Symbols in the instrument cluster 17
Page 20
Symbol Meaning
Speed regulation due to speed limit → page 150, → page 158
Main beam or headlight flasher → page 105
Auto Hold function switched on → page 179
Cruise control switched on, system control not activ → page 145
The speed limiter is not active → page 147
Charge level of high-voltage battery → page 19
Outside temperature colder than +4°C (+39°F) → page 23
Service due → page 30
Main-beam control active → page 106, → page 107
Take over steering → page 170
Front Assist is starting up → page 165
Distance warning → page 161
Eco driving profile → page 144

Instrument cluster

Introduction to the topic
When you activ after the 12-volt vehicle battery has been to­tally discharged, replaced or after a jump start, you may find that system settings, such as personal convenience settings and pro-
e.
gramming, have been changed or deleted. Check and correct the settings as necessary once the 12-volt vehicle battery has been sufficiently charged.
WARNING
Accidents and injuries can occur if the driv­er is distracted.
Ne
·
while the vehicle is in motion. Any settings for the instrument cluster
·
display and displays in the Infotainment system should be made only when the vehicle is stationary in order to reduce the risk of accidents and serious injuries.
ID. Cockpit
Please refer to at the start of the chap-
ter on page 18.
ate the vehicle’s drive system
ver operate the instrument cluster
Comfort mode → page 144
Individual mode → page 144
Sport mode → page 144
Traction driving profile → page 144
Reference to information in the v
ehicle wallet → page 24
Take your foot off the accelera­tor → page 28
18 Driver information
Fig. 10 ID. Cockpit in the dash panel.
Page 21
The ID. Cockpit is a digital instrument cluster with a high-resolution LC colour display. By selecting diff tion profiles, displays from the driver as­sist systems and other displays can be shown in addition to the digital speed­ometer. The term “digital instrument cluster” is used below for the ID. Cock­pit.
Views in the display area
The digital instrument cluster can display the following views → Fig. 10:
Summary
Basic
Driver assist systems
Navigation
The upper display area shows situation­dependent pop-ups, for example.
The amount and scope of the displayed infor­mation may differ depending on the vehicle equipment.
Setting views
The different views provide a better overview of the driving data, navigation or information on the driver assist systems.
The “driver assist systems” view and “naviga­tion” view can be selected with the ton on the multifunction steering wheel.
—
—
11A012720AB
Before activation of the vehicle’s drive system: display with informa­tion on mileage, charge level and range.
Driving displays with information on driver assist systems, speed and navi­gation.
assist systems and speed. The naviga­tion context is hidden.
Display with route guidance and speed information. The graphic view of the driver assist systems is hidden.
To change to the “Navigation” view, press the right area of the from right to left.
To change to the “Driver assist systems” view, press the left area of the ton or swipe from left to right.
erent informa-
Display of active driver
but-
button or swipe
but-
Event in the digital instrument cluster
ormation and warnings are shown as an
Inf event in the digital instrument cluster. The event display appears in the digital instru­ment cluster from above and is hidden again after some time.
WARNING
Accidents and injuries can occur if the driv­er is distracted.
Charge level and range in the digital instrument cluster
Please refer to at the start of the chap-
ter on page 18.
Charge level display
Fig. 11 In the digital instrument cluster: charge
vel of the high-voltage battery
le range 2 .
The current charge le battery is displayed in the digital instrument
cluster by the symbol fill level of the battery symbol changes with the charge level.
Range display
The vehicle range is specified in kilometres (km) or miles (mi), depending on the setting
→ Fig. 12 2 .
1 and vehicle
vel of the high-voltage
→ Fig. 12 1 . The
Instrument cluster 19
Page 22
The displayed value is calculated and updated depending on the driving style and ambient conditions. The range can theref even for a fully charged high-voltage battery.
Reserve range
Fig. 12 In the digital instrument cluster: range
e capacity display.
and reserv
1
Charge level and range.
2
Reserve capacity warning level 1 and range.
3
Reserve capacity warning level 2 and range.
When the red reserve range of the high-volt­age battery is reached, the symbol is dis­played together with a colour percentage v
ue → Fig. 12
Warning le
Yellow
Red
Charge the high-voltage battery as soon as possible to prevent the vehicle from breaking down →
3 → .
vels for the reserve range:
The charge level is less than 20 %.
The charge level is less than 10 %. The charge level of the high-voltage bat­tery is additionally displayed in %.
.
ore also vary
Always make sure the high-
·
tery has sufficient charge!
WARNING
When the charge level of the high-voltage battery reaches the reserv result in changed vehicle handling, e.g. dif­ferent acceleration response of the vehicle.
Always adapt your speed and driving
·
style to suit visibility, weather, road and traffic conditions as well as the charge level of the high-voltage battery.
e range, this may
NOTICE
Self-discharge of the high-voltage battery, e.g. due to the v several months, can lead to the high-voltage battery being damaged if ambient tempera­tures are high and the high-voltage battery has a low charge level.
Always make sure the high-voltage battery
·
has sufficient charge!
tures when the high-voltage battery is conse­quently very cold.
al-
Power display
Please refer to at the start of the chap-
ter on page 18.
ehicle standing for periods of
The range for electric driving may be reduced at v
ery low outside tempera-
voltage bat-
WARNING
Driving when the charge level of the high-
oltage battery is too low can lead to the
v vehicle breaking down when in traffic, and can lead to accidents and serious injuries.
20 Driver information
Fig. 13 In the digital instrument cluster: power display (illustration).
Page 23
The power display shows the current
ormance capability of the electric
perf drive and the current drive power.
Display concept
Using the bar divided in the middle, the pow­er display continuously shows the availability
of brake energy recuperation → Fig. 13 (green) to the left and traction → Fig. 13 2
(blue) to the right. The availability is unre­stricted when the respectiv end marking. The bar is shown shortened in each case if availability is restricted.
The current drive power is displayed dynami­cally by a lighter bar, either as brake energy recuperation power (light green) to the left or traction power (light blue) to the right.
The power limit of the electric drive is reached when the current drive power and currently available performance capability are the same (bars are same length)
The power limit cannot be achieved at all vehicle speeds.
Influencing factors
The following influencing factors apply in ad­dition to the vehicle speed:
— The availability of traction and brake ener-
gy recuperation depends on the charge level of the high-voltage battery. Brake energy recuperation may be restricted by a high charge level and traction by a low charge level.
— Very low or very high temperatures of the
high-voltage battery can lead to an overall reduction in the available drive power. This applies to traction and brake energy recu­peration
e bar reaches the
WARNING
If the performance capability of the electric
e is reduced or the charge level of the
driv high-voltage battery has reached the re­serve range, the driving characteristics can
11A012720AB
change, e.g. the acceleration performance
ehicle.
of the v
Always adapt your speed and driving
·
style to suit visibility, weather, road and traffic conditions as well as the charge level of the high-voltage battery.
1
Head-up display (HUD)
Please refer to at the start of the chap-
ter on page 18.
Fig. 14 In the driv
display close range
2 .
The head-up display (HUD) projects se­lected inf from the assist systems or the Infotain­ment system into the driver's field of vi­sion.
Display areas
Explanations of the areas shown in the head­up display → Fig. 14:
— Head-up display close range
Information on speed, navigation and driv­er assist systems is displayed in the HUD
close range
— Augmented reality head-up display (AR
HUD)
er’s field of vision: head-up
1 and AR head-up display
ormation or warning messages
1 .
Instrument cluster 21
Page 24
In augmented reality HUD 2 , information can be projected directly into the driv
er's field of vision depending on the situation. The information may be for navigation purposes, for example.
The amount and scope of the displayed infor­mation may differ depending on the vehicle equipment.
Switching the head-up display on and off
The head-up display can be switched on and off in the vehicle settings in the Infotainment system.
Vehicle
1. Touch the
2.
In the
Vehicle
Interior
and touch the
function button.
selection, choose the view
Head-up
display
func-
tion button.
3.
Switch the head-up display on or off as desired. The activated functions are highlighted in colour.
Adjusting the height
In order to adjust the vertical position of the image to your individual seating position, the head-up display can be adjusted in the corre­sponding menu in the vehicle settings of the Infotainment system.
1. Assume the correct sitting position.
2. Adjust the desired position and angle of the head-up display using the function buttons.
The rotation of the close range can also be adjusted in the vehicle settings in the Info­tainment system.
Settings in the Infotainment system
You can configure additional settings for the head-up display in the vehicle settings in the Infotainment system.
The following settings are available:
In the submenu
Head-up display settings
:
— Adjust the Head-up Display brightness. If
the surroundings become darker, the dis­play brightness is automatically dimmed. The basic brightness level is adjusted to-
gether with the instrument lighting → page 111.
Select the content of the head-up display,
—
e.g. to display the driver assist systems.
— Alternative colour scheme of the head-up
display for poor weather conditions, e.g. snowfall.
Some content cannot be hidden, e.g. warning messages.
The ideal position to read the head-
up display depends on the seat posi­tion and the height setting of the head-up display.
Reflections can occur if the incident
sunlight strikes the display at an un­favourable angle.
Sunglasses with polarising filters can
negatively affect the readability of the display.
Clean the head-up display with a soft
cloth and mild detergent only. Microfi­bre cloths can scratch the head-up display.
Displays
Please refer to at the start of the chap-
ter on page 18.
ossible notifications in the digital instru-
P ment cluster
Depending on the vehicle equipment, various kinds of information can be shown as over­lays in the digital instrument cluster:
— Open doors, bonnet and boot lid. — Warning and information messages
→ page 23. — Navigation information. — Outside temperature display. — Service interval display. — Range display. — Speed warning function.
22 Driver information
Page 25
— Speed warning for winter tyres.
Road signs detected by the Dynamic Road
—
Sign Display system → page 25.
— Remaining charging time during charging
of the high-voltage battery.
Open doors, bonnet and boot lid
The digital instrument cluster indicates if any doors, the bonnet or boot lid are open once the vehicle has been unlocked and while the vehicle is in motion. In some cases, an acous­tic warning is also given.
Outside temperature display
If the outside temperature falls below ap­proximately +4°C (+39°F), a snowflake sym­bol appears in the upper area of the digital instrument cluster as an overlay bol remains lit until the outside temperature rises abo
ve +6°C (+43°F) .
In the following situation, the temperature displayed may be higher than the actual out­side temperature as a result of the heat radi­ated from the engine.
— When the vehicle is stationary. — When travelling at very low speeds.
WARNING
Streets and bridges can be iced over at out­side temperatures abo
The snowflake symbol indicates that
·
there is a risk of black ice. There may also be black ice on the road
·
at outside temperatures above +4 °C (+39 °F) when the snowflake symbol is not displayed.
You should never rely solely on the out-
·
side temperature display!
Mileage displays
The odometer registers the total distance
velled by the car.
tra
Speed warning for winter tyres
A display in the digital instrument cluster in­dicates when you have exceeded the set maximum speed.
11A012720AB
ve freezing point.
. This sym-
Speed warning settings can be made in the
ehicle settings in the Infotainment system
v → page 31.
Range display
Approximate calculation of the distance in km that can still be travelled with the current battery charge level under the current driving conditions and with the same consumption. This distance is calculated using factors that include the current energy consumption.
Some notifications in the digital instru­ment cluster may be overridden by
sudden events, e.g. speed warning.
Depending on the vehicle equipment level, some settings and displays may
also appear in the Infotainment system.
If several warnings are present, the
symbols will appear at the bottom in the middle of the display for several seconds, one after another. The symbols will continue to appear until the faults are rectified.
If warnings about malfunctions are
displayed when the ignition is switch­ed on, it may not be possible to adjust some settings as described, or the information dis­play may appear differently. If this is the case, take the vehicle to a qualified workshop to have the malfunctions rectified.
Warning and information messages
Please refer to at the start of the chap-
ter on page 18.
The system runs a check on certain compo­nents and functions in the v ignition is switched on or while the vehicle is in motion. Malfunctions are indicated by red and yellow warning symbols with information messages on the instrument cluster display. An acoustic warning is also given in certain cases. The appearance of the text messages
ehicle when the
Instrument cluster 23
Page 26
and symbols can vary depending on the ver­sion of the instrument cluster.
Priority 1 warning
The red central warning lamp flashes or lights up, in some cases together with acoustic warnings or additional symbols. Do not
e on! Danger. Check the fault. Seek expert
driv
assistance if necessary.
Priority 2 warning
The yellow central warning lamp flashes or lights up, in some cases together with acous­tic warnings or additional symbols. Malfunc­tions and insufficient service fluids can dam-
ehicle and cause it to break down.
age the v Check the fault as soon as possible. Seek ex­pert assistance if necessary.
Reference to information in the own­er's manual
You will find further information on the warning in the owner's manual.
Inf
ormation message
Information about various procedures within the vehicle.
If several warnings are present, the
symbols will appear for several sec­onds, one after another. The symbols will continue to appear until the faults are recti­fied.
If warnings about malfunctions are
displayed when the ignition is switch­ed on, it may not be possible to adjust some settings as described, or the information dis­play may appear differently. If this is the case, take the vehicle to a qualified workshop to have the malfunctions rectified.
Driver Alert System (break recommendation)
Please refer to at the start of the chap-
ter on page 18.
Fig. 15 On the instrument cluster display: Driv-
er Alert System symbol.
The Driver Alert System informs the driv­er if their driving shows signs of tired­ness.
F
unction and operation
The Driver Alert System determines the driv­ing behaviour at the beginning of a journey and uses it to evaluate the tiredness of the driver. This is compared to the behaviour of the driver while actually driving. If the system detects driver fatigue, an acoustic warning signal will sound and a symbol will be dis­played on the instrument cluster display to­gether with a supplementary text message → Fig. 15. The message in the instrument cluster display is displayed for about five sec­onds and may be repeated once. The last dis­played message is saved by the system.
The message on instrument cluster display can be deactivated as follows:
— Press the
steering wheel.
unction conditions
F
The driving behaviour can be evaluated only when the speed is above 60 km/h (37 mph) up to approximately 200 km/h (125 mph).
button on the multifunction
24
Driver information
Page 27
Switching on and off
You can switch the Driv and off in the tainment system. When the vehicle’s drive system is activated, the Driver Alert System is always activated too → page 31.
Function limitations
The Driver Alert System has system-related limitations. The following conditions can limit the function of the Driver Alert System, or prevent it from working altogether:
— Speeds less than 60 km/h (37 mph). — Speeds of more than 200 km/h (125 mph). — Twisting roads. — Road works. — Poor roads. — Adverse weather conditions. — Sporty driving style. — Driving with a trailer. — The driver is distracted.
The Driver Alert System is reset in the follow­ing situations:
— The ignition is switched off. — The driver seat belt is unfastened and the
driver door is open.
— The vehicle has been stationary for longer
than 15 minutes.
The Driver Alert System is automatically reset in the event of an extended period of slow driving (speed less than 60 km/h (37 mph)). If the speed is increased again, the system evaluates the driving behaviour once more.
er Alert System on
Assist systems
menu in the Info-
WARNING
The intelligent technology used in the Driv­er Alert System cannot o of physics, and functions only within the limits of the system. Do not let the extra convenience afforded by the Driver Alert System tempt you into taking any risks when driving. During a long trip, plan regu­lar and sufficient breaks.
11A012720AB
vercome the laws
er is responsible at all times for
The driv
·
their fitness to drive. Never drive a vehicle when you are tired.
·
The system cannot always detect the
·
driver's level of alertness. Observe the information in the section “Function lim­itations”.
In certain situations, the system may
·
wrongly interpret intentional driving manoeuvres as a lack of alertness from the driver.
No urgent warning will be given in the
·
event of the phenomenon known as “microsleep”.
Observe the information in the instru-
·
ment cluster display and respond ac­cording to the commands.
The Driver Alert System has been de­v
eloped for use only while driving on
motorways and good roads.
If there is a system fault, proceed to a qualified workshop immediately to
have the system checked.
Dynamic Road Sign Display
Please refer to at the start of the chap-
ter on page 18.
Dynamic Road Sign Display uses a cam­era in the base of the interior mirror to monitor standard road signs and inf the driver of any detected speed limits, overtaking restrictions and danger signs. Within the system limits, the system also displays an additional sign to indicate, for example, temporary restrictions. In some cases, the system can also display the current speed limits on non-signpos­ted routes.
The Dynamic Road Sign Display is always ac­tive when the ignition is switched on. Addi­tional signs are displayed as a generic addi-
orms
Instrument cluster 25
Page 28
tional sign in the head-up display and in the instrument cluster.
Displays
In addition to speed limits and o
vertaking re­strictions, Dynamic Road Sign Display also detects the road sign which indicates that all restrictions have been lifted on motorways and main roads in Germany. In all other coun­tries in which the system is operated, the current speed limit is displayed instead.
The road signs detected by the Dynamic Road Sign Display system are displayed on the in­strument cluster. Road signs may also be dis­played in the Infotainment system, depend­ing on the system installed in the vehicle.
With some equipment levels, a display is also shown on the Head-up Display.
No road signs available.
The system is in the initial­isation phase. OR: the camera has not detected any regulatory or warning signs.
Error: Dynamic Road Sign Display
System fault. Go to
a qualified workshop.
Speed warning currently not available.
Fault in the Dy­namic Road Sign Display system speed warning. Go to a qualified workshop.
Dynamic Road Sign Display: Clean the windscreen!
The windscreen is dirty in the area of the camera or the camera view is im­paired due to the weather conditions. Clean the windscreen.
Dynamic Road Sign Display is currently restricted.
No data transmission from the Infotainment system. Check whether valid map da­ta is loaded in the Infotainment sys­tem. OR: the vehicle is located in an area that is not covered by the map stored in the Infotainment system.
No data available.
Dynamic Road Sign Display is not supported in the country in which you are currently travelling.
Display of road signs
Fig. 16 In the instrument cluster display: e
ple of recognised speed limits with generic addi­tional sign.
xam-
After validation and evaluation of the infor­mation from the camera, the Infotainment system and the current vehicle data, the Dy­namic Road Sign Display shows up to two valid road signs and one generic additional sign → Fig. 16:
1st position:
The road sign that currently ap­plies to the driver is shown on the left-hand side of the display, e.g. a speed limit of
2nd position:
130 km/h (80 mph
).
A further road sign can be dis­played in the second position, for ex­ample a danger sign.
Additional sign:
A detected additional sign, e.g. with time restrictions, is dis­played under the valid road sign. Due to system limitations, a generic addi­tional sign is displayed instead of the additional sign actually detected. The valid road sign is supplemented with the generic additional sign in the head-up display.
The display of danger signs is not available in all countries and the system may not be able to recognise all danger signs.
Speed warning
If the Dynamic Road Sign Display detects that an applicable speed limit has been exceeded, it issues a visual warning signal or warns vis­ually and acoustically with a message on the instrument cluster display.
The speed warning can be set or completely deactivated in the
Assist systems
menu in the In­fotainment system → page 31. The speed warning can be set to a value of 0 km/h
26
Driver information
Page 29
(0 mph), 5 km/h (3 mph) or 10 km/h (5 mph)
ve the permitted speed.
abo
Trailer mode
In vehicles with a factory-fitted towing bracket and a trailer with an electrical con­nection to the vehicle, the display of road signs that may apply to the vehicle when towing a trailer, e.g. applicable speed limits and no-overtaking signs, can be activated or deactivated in the vehicle settings in the In­fotainment system → page 31.
In trailer mode, the speed warning function display can be adjusted to the type of trailer or to legal requirements. The settings can be adjusted in increments of 10 km/h (5 mph) within a range between 60 km/h (35 mph) and 130 km/h (80 mph). If a higher speed is set than is permitted for driving with a trailer in the country in which you are currently travelling, Dynamic Road Sign Display auto­matically issues a warning at the usual speed limit, e.g. at 80 km/h (50 mph) in Germany.
No-entry warning
If the Dynamic Road Sign Display detects a no-entry sign on a one-way road or motor­way slip road, it will issue an acoustic warn­ing signal and display a message on the in­strument cluster display.
Function limitations
Dynamic Road Sign Display is subject to sys­tem-related limitations. The following condi­tions can restrict the function of Dynamic Road Sign Display, or prevent it from working altogether:
— Poor visibility, for example when it snows. — Dazzling, for example by sunlight. — High speeds. — A covered or dirty camera. — Road signs located outside of the camera's
field of view.
— Partially or fully hidden road signs, for ex-
ample by other vehicles. — Non-standard road signs. — Damaged or bent road signs.
11A012720AB
— Variable road signs on gantries (changea-
ble road sign display using LEDs or other light sources).
— Out-of-date map material in the Infotain-
ment system.
— Vehicles with road sign stickers, e.g. speed
restrictions on trucks.
WARNING
The intelligent road sign recognition sys­tem technology cannot o of physics, and functions only within the limits of the system. Do not let the extra convenience afforded by Dynamic Road Sign Display tempt you into taking any risks when driving. The system is not a substi­tute for the full concentration of the driver.
Always adapt your speed and driving
·
style to suit visibility, weather, road and traffic conditions.
Poor visibility, darkness, snow, rain and
·
fog can cause traffic signs to be not dis­played or be incorrectly displayed by the system.
If the camera's field of view is dirty, cov-
·
ered or damaged, the function of the Dynamic Road Sign Display system may be impaired.
vercome the laws
WARNING
Driving recommendations and traffic sym­bols displayed by the Dynamic Road Sign Display system may diff traffic situation.
Not all road signs can be recognised by
·
the system and displayed correctly. Road signs on the road and traffic regu-
·
lations have priority over the recommen­dations and displays provided by the Dy­namic Road Sign Display system.
er from the current
Instrument cluster 27
Page 30
Eco assistance
Please refer to at the start of the chap-
ter on page 18.
Fig. 17 Eco Assistance display (illustration).
The Eco Assistance function supports you during def with notifications in the digital instrument cluster that appear according to the situation → page 130.
If you are approaching a junction, for exam­ple, the an event in the digital instrument cluster → page 18.
Overview of displayed symbols
ensive and energy-saving driving
symbol is displayed together with
Take your foot off the accelerator.
Junction ahead.
Motorway exit.
Roundabout ahead.
Left-hand bend.
Right-hand bend.
Speed limit with dynamic speed dis­play.
The symbols displayed may differ
slightly depending on v ment and model. Symbols may be altered or upgraded by a system update.
As soon as you follow the instruction and take your foot off the accelerator, the vehicle will adapt brake energy recuperation and the driving speed, depending on the selected driving profile and distance to the event → page 135.
When the system is active, Eco Assis-
tance can also increase brake energy recuperation without displaying a message. This may be the case if you take your foot off the accelerator when there is a vehicle in front, for example. Here, brake energy recu­peration is adapted to the vehicle in front without any message being displayed.
The Eco Assistance function uses the route data of the Infotainment system and the sen­sors of some assist systems. The most proba­ble route is used if the route guidance func­tion is not active.
You can override the intervention of the Eco Assistance function at any time by pressing the accelerator.
The Eco Assistance function can be activated and deactivated in the assist system settings in the Infotainment system → page 29.
The Eco Assistance function will be automati­cally deactivated temporarily in the following cases:
— Position B. —
Sport
driving profile. — Driving with Adaptive Cruise Control (ACC)
(ACC) or cruise control system (CCS).
Eco Assistance will be activated again when you leave these conditions if the function is activated in the assist system settings as de­fault.
The Eco assistance function is dependent on the equipment level and is not available in all countries.
ehicle equip-
28 Driver information
Page 31
WARNING
The system uses brake energy recuperation to reduce the v activate the vehicle brake.
Be ready to brake at all times if the de-
·
celeration is not sufficient.
ehicle speed and does not
WARNING
The system is not a substitute for the full concentration of the driver.
Always adapt your speed and driving
·
style to the current visibility, weather and road or traffic conditions.
Road signs on the road and traffic regu-
·
lations always have priority over driving recommendations.
Time and date
Please refer to at the start of the chap-
ter on page 18.
Setting the time and date on the Inf ment system
1. To access the the
2.
Selection the menu option
3.
Select the time source:
— Automatic. — Manual.
The time and date are displayed only on the Infotainment system.
System settings
Settings
function button → page 31.
Button for driver assist sys­tems
Please refer to at the start of the chap-
ter on page 18.
You can open the fotainment system using the button for driv-
11A012720AB
Assist systems
otain-
menu, touch
and date
Time
menu in the In-
er assist systems. The button for the driver assist systems is located on the control panel under the Inf
In the vidual driver assist systems on and off and al­so adjust individual settings → page 31.
1. Press the
2.
3. Open the corresponding driver assist
4. To return to the previous menu, touch
otainment system.
assist systems
Select 3D or optional list view.
system and make your desired setting. The activated functions are highlighted in colour.
the ton.
menu, you can switch indi-
button.
sensor field or press the but-
Service menu
Please refer to at the start of the chap-
ter on page 18.
Opening the Service menu
Touch the
1. Inf
2. In the function button.
Select the
3.
.
Open the desired menu and make the desired setting. The activated functions are highlighted in colour.
4. Touch the the pre
Resetting the trip recorder
1. In the menu.
2. Touch the the v
Displaying vehicle identification number (VIN)
— In the
The vehicle identification number (VIN) is displayed.
Vehicle
otainment system.
Vehicle
vious menu.
Status
alue.
Status
function button in the
menu, touch the
Status
view.
HOME
button
view, select the
0.0
function button to reset
view, select the
Status
to return to
Trip recorder
Service
menu.
Instrument cluster 29
Page 32
Service interval display
Please refer to at the start of the chap-
ter on page 18.
Service e
vents are displayed on the instru-
ment cluster and in the Infotainment system.
Service notification
When an inspection is due, a service an­nouncement will appear on the instrument cluster display when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of kilometres or maximum time that can still be driven before the next inspection.
Service event
For a scheduled inspection, an acoustic signal will be given when the ignition is switched on and the spanner symbol for several seconds on the instrument cluster display. One of the following displays will al­so appear:
Inspection now!
— —
Inspection in xx km!
—
Inspection in xx days!
Accessing service schedules in the Infotain­ment system
— Touch the — Touch the
Status
— Select the
the service information.
Resetting the service interval display
The service interval display can only be reset as part of an inspection by a qualified work­shop.
system has been activated or by pressing the button on the multifunction steer­ing wheel.
Vehicle
Status
view.
Service
The service message goes out after a few seconds after the vehicle's drive
will be displayed
function button.
function button and the
menu option to display
Infotainment system con­trols and displays
Introduction to the topic
The Infotainment system combines key
ehicle systems in a central operating
v unit, e.g. menu settings, radio or naviga­tion system.
General information on operation
The following section contains relevant infor­mation on the settings that can be adjusted
Vehicle
in the
Systems settings and v display
After touching the inf
ormation can be displayed or settings made by touching the corresponding function buttons. The current vehicle status can be displayed by touching the button, f
— Vehicle settings → page 31. — Vehicle status. — Driving data.
Accidents and injuries can occur if the driv­er is distracted. Operating the Inf system can distract you from the road.
·
has been totally discharged or replaced, sys­tem settings such as time, date, personal convenience settings and programming and also user accounts may have been changed or deleted. Check and correct the settings as necessary once the 12-volt vehicle battery has been sufficiently charged.
menu.
ehicle information
Vehicle
function button,
Status
or example:
function
WARNING
otainment
Always drive carefully and responsibly.
After activating the vehicle’s drive sys­tem after the 12-
volt vehicle battery
30 Driver information
Page 33
Vehicle settings menu
Please refer to at the start of the chap-
ter on page 30.
You can switch individual functions and systems on and off and adjust the set­tings in the vehicle settings of the Info­tainment system.
Opening the
1. Switch on the ignition.
2. Switch on Infotainment system if neces-
3. Touch the
4.
5. Open the desired menu and make the
Vehicle settings
sary.
Touch the corresponding function but­tons from tional submenus in the adjust settings in the menu options.
desired setting.
The activated functions are highlighted in colour.
Vehicle
function button.
Interior
or
menu
Exterior
Exit menu
Please refer to at the start of the chap-
ter on page 30.
In the Exit menu, you can adjust settings f
or some functions before you leave the vehicle. When you switch off the igni­tion, the Exit menu will be displayed in the Infotainment system.
The displayed options depend on the vehicle equipment and may be available only under certain conditions. The adjustable functions may include the following, for example:
— Charging the high-voltage battery.
11A012720AB
to open addi-
Vehicle
menu or to
— Auxiliary heater or stationary air condition-
ing.
—
Interior monitoring.
Hiding
The Exit menu is automatically hidden when you leave the vehicle. The Exit menu is also hidden after a certain time depending on the vehicle equipment.
— Touch
Setting
You can change the order of the displayed options.
1.
2.
3. Touch
to hide the Exit menu manually.
.
Touch Rearrange the options into your prefer-
red order.
again.

ID. Light

ID. Light is an intelligent light concept that displays additional information on the vehicle status. When the vehicle’s drive system is activated and while driv­ing, supporting information on the cur­rent driving situation is provided via ID. Light.
Displayed information
— Locking and unlocking. — Welcome and goodbye animation. — Charging operations. — Voice control. — Phone call. — Navigation. — Reduced power. — Front Assist braking request
The displayed information may be changed and extended by a system up-
date.
31
Page 34
Brightness
Touch the
1. the control centre.
Adjust the brightness by means of the
2. touch slider.
OR:
1. Touch the Inf
2. Select display content for the Then touch the
Adjust the brightness by means of the
3. touch slider.
4. Touch the the pre
Settings in the Infotainment system
1. Touch the
2.
Select display content for the Then touch the
3.
Set the functions for ID. Light as desired. The activated functions are highlighted in colour.
Certain ID. Light functions can be optionally activated or deactivated in the vehicle set­tings in the Infotainment system.
— Touch the
pre
Brightness
Vehicle
otainment system.
HOME
button
vious menu.
Vehicle
HOME
vious menu.
button
function button in
function button on the
Interior
to return to
Interior
.
.
ID. Light
function button.
function button.
ID. Light
function button.
to return to the

Safety

General notes

Preparing f
Observe the following information both be­fore and during every journey to ensure your own safety, and the safety of all passengers and other road users → page 34, General notes:
✓ Check that all lights and turn signals are
✓ Check the tyre pressure and charge level
✓ Check the washer fluid level
✓ Make sure that you have a good, clear
✓ Air intake to the electric drive must not
✓ Secure all objects and luggage in the
✓ Ensure that you are able to operate the
✓ Secure any children travelling in the ve-
✓ Adjust the front seats, head restraints
✓ Wear shoes that provide good grip for
✓ The floor mat in the footwell on the driv-
✓ Assume a correct sitting position before
or a journey and driving safety
working properly.
→ page 332, → page 284.
→ page 314.
view through all of the windows → page 358.
be obstructed, and the electric drive must not be covered by blankets or insu­lating materials → page 309.
stowage compartments or the luggage compartment → page 254.
pedals freely at all times.
hicle in a restraint system suitable for their weight and size → page 57.
and mirrors properly in accordance with the size of the occupants → page 34, → page 115.
your feet when using the pedals.
er side must leave the pedal area free and must be securely fastened.
setting off and maintain this position while driving. This also applies to all pas­sengers → page 34.
32 Safety
Page 35
asten your seat belt correctly before
✓ F
setting off and keep it properly fastened throughout the journey. This also applies to all passengers → page 36.
✓ Each vehicle occupant must sit in a seat
of their own and must have their own seat belt.
✓ Never drive if your driving ability is im-
paired, e.g. by medication, alcohol or drugs.
✓ Do not allow yourself to be distracted
from the traffic, e.g. by passengers, tele­phone calls, opening menus and making adjustments to settings.
✓ Always adapt your speed and driving
style to suit visibility, weather, road and traffic conditions.
✓ Observe traffic regulations and speed
limits.
✓ Take regular breaks when travelling long
distances – at least every two hours.
✓ Secure animals in the vehicle using
a system that is suitable for their weight and size.
Driving abroad
In some countries, special safety standards and regulations apply that the v not comply with. Volkswagen recommends that you visit your Volkswagen dealership be­fore travelling abroad to find out about any legal requirements and the following issues at your destination:
✓ Does the vehicle need any technical
modifications for driving abroad, e.g. masking or switching the headlights over?
✓ Are the necessary tools, diagnostic
equipment and spare parts available for service and repair work?
✓ Are there any Volkswagen dealerships in
the destination country?
✓ Are the correct service fluids that com-
ply with Volkswagen specifications avail­able in the destination country
11A012720AB
→ page 313?
ehicle may
✓ Does the na
vigation function in the fac­tory-fitted Infotainment system work with the navigation data available in the destination country?
✓ Are special tyres necessary for travelling
in the destination country?
✓ Is a fire extinguisher a requirement in
your destination country?
✓ Which requirements must be observed
regarding high-visibility waistcoats?
✓ Are special charging cables necessary for
charging at mains sockets in the destina­tion country?
Checks when charging
Never carry out work on the high-voltage system yourself
. Do not perform any work in the bonnet space unless you know exactly how to carry out the tasks, are aware of the general safety procedures and have the cor­rect equipment, service fluids and suitable tools to hand → page 309. In any other case, all work must be carried out by a qualified workshop. Make sure that the following are checked regularly:
✓ Washer fluid level → page 314. ✓ Coolant level → page 315. ✓ Brake fluid level → page 318. ✓ Tyre pressure → page 332. ✓ Vehicle lighting → page 103 necessary
for traffic safety:
— Turn signals. — Side lights, dipped beam headlights
and main beam headlights. — Tail light clusters. — Brake lights. — Rear fog light. — Number plate light.
Information on changing bulbs → page 295.
General notes 33
Page 36
DANGER
Please observe important safety informa­tion about the front passenger front airbag → page 59.
DANGER
The voltage of the high-voltage system is dangerous and can cause burns or other in­juries and even lead to a fatal electric shock.
Please observe the important safety in-
·
formation about the high-voltage sys­tem and the high-voltage battery → page 273.
WARNING
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious accidents and fatal injuries.
Alcohol, drugs, medication and narcotics
·
verely impair perception, reaction
can se times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Always observe current traffic regulations and speed limits, and think ahead when driving. Correct interpretation of a driving situation can make the diff reaching your destination safely and having an accident with serious injuries.
erence between
NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate servicing work or lack of Genuine P
Please observe the notes and informa­tion f
→ page 373.
Servicing the vehicle regularly is not
only about vehicle maintenance – it al­so ensures that your vehicle remains road­worthy and in perfect working order. You should therefore have your vehicle serviced according to the Volkswagen guidelines.
arts.
or vehicles with N1 approval
Some work may have to be carried out before the due date of the ne is subjected to heavy-duty operating condi­tions. Heavy-duty conditions are, for exam­ple, regular stop and go driving or driving in areas with high levels of dust. Further infor­mation can be obtained from your Volkswa­gen dealership or qualified workshop.
xt service if the vehicle

Sitting position

Introduction to the topic
Number of seats
ehicle has a total of five seats: two at
The v the front and three at the rear.
Each seat is equipped with a seat belt.
WARNING
Assuming an incorrect sitting position in
ehicle can increase the risk of severe
the v or fatal injuries during a sudden driving or braking manoeuvre, in the event of a colli­sion or accident, or if the airbags are trig­gered.
All vehicle occupants must assume
·
a correct sitting position before setting off and maintain this position through­out the trip. This also applies to the fas­tening of seat belts.
The number of vehicle occupants must
·
never exceed the number of seats with seat belts in the vehicle.
Always secure children in the vehicle in
·
an authorised child restraint system which is suitable for their height and weight → page 57 and → page 47.
Always keep your feet in the footwell
·
while the vehicle is in motion. Never place your feet on the seat or dash pan­el, for example, and never ride with your feet out of the window. If you sit like this, the airbag and seat belt cannot pro­vide optimal protection and could ac-
34
Safety
Page 37
tually increase the risk of injury during an accident.
— Never travel on a seat without wearing the
seat belt. Never travel in the luggage compartment.
—
The dangers of assuming an incorrect sitting position
Please refer to at the start of the chap-
ter on page 34.
If the seat belts are not worn or are worn in­correctly, the risk of se increases. Seat belts can only provide optimal protection if the seat belt routing is correct. Assuming an incorrect sitting position con­siderably impairs the level of protection pro­vided by a seat belt. This could lead to severe or even fatal injuries. The risk of severe or fa­tal injuries is especially increased when a de­ploying airbag strikes a vehicle occupant who has assumed an incorrect sitting position. The driver is responsible for all occupants transported in the vehicle, especially children.
The following list contains examples of sit­ting positions that can be dangerous for all vehicle occupants.
Whenever the vehicle is in motion:
— Never stand in the vehicle. — Never stand on the seats. — Never kneel on the seats. — Never tilt the backrest too far to the rear. — Never lean against the dash panel. — Never lie on the seats in the passenger
compartment and on the rear bench seat. — Never sit on the front edge of a seat. — Never sit sideways. — Never lean out of a window. — Never put your feet out of a window. — Never put your feet on the dash panel. — Never place your feet on the seat cushion
or seat backrest. — Never travel in a footwell. — Never sit on the armrests.
11A012720AB
vere or fatal injuries
WARNING
Every incorrect sitting position in the vehi­cle increases the risk of se ries in the event of an accident or sudden driving or braking manoeuvre.
All vehicle occupants must maintain
·
a correct sitting position and wear their seat belt properly while the vehicle is in motion.
Sitting in an incorrect position, not fas-
·
tening the seat belt, or not leaving ade­quate space between the occupants and the airbags could result in critical or fatal injuries, especially if the airbags deploy and strike an occupant who has assumed an incorrect sitting position.
vere or fatal inju-
Correct sitting position
Please refer to at the start of the chap-
ter on page 34.
Fig. 18 Illustration: correct distance between
er and the steering wheel, correct seat
the driv belt routing and correct head restraint adjust­ment.
The following describes the correct sitting positions for the driver and passengers.
If any vehicle occupants cannot assume a correct sitting position due to their physical build, they should contact a qualified work-
Sitting position
35
Page 38
shop to find out about possible special modi­fications. The seat belts and airbags can only
vide a maximum level of protection if
pro a correct sitting position is assumed. Volks­wagen recommends using a Volkswagen dealership for this purpose.
Volkswagen recommends the following seat­ing position for your own safety and to re­duce the level of injury in the event of a sud­den braking manoeuvre or an accident:
The following applies to all vehicle occu­pants:
— Adjust the head restraint so that its upper
edge is at the same height as the top of the head, but not lower than eye level. Po­sition the back of your head as close to the head restraint as possible at all times → Fig. 18.
— For small people, push the head restraint
all the way down, even if the head is then located underneath the top edge of the head restraint.
— For tall people, push the head restraint up
as far as it will go.
— Keep both feet in the footwell while the
vehicle is in motion.
— Adjust and fasten seat belts properly
→ page 36.
Additional points for the driver:
— Move the backrest into an upright position
so that your back rests fully against it.
— Adjust the seat so that the distance be-
tween the steering wheel and your breast­bone is at least 25 cm (around 10 inches)
→ Fig. 18 steering wheel can be held at the sides with both hands and your arms slightly bent.
The steering wheel must always point to-
—
wards the breastbone and not towards the face.
— Adjust the driver seat by moving it for-
wards or backwards so that you are able to press the pedals to the floor with your knees still slightly bent and so that the
A and the circumference of the
distance from the dash panel to your knees is at least 10 cm (
→ Fig. 18
Adjust the height so that you can reach
—
the highest point of the steering wheel.
— Always leave both feet in the footwell to
help ensure you maintain control of the vehicle at all times.
— Adjust and fasten seat belts properly
→ page 36.
Additional points for the front passenger:
— Move the backrest into an upright position
so that your back rests fully against it.
— Push the front passenger seat as far back
as possible so that the airbag can provide maximum protection if it is deployed.
B .
around 4 inches)

Seat belts

Introduction to the topic
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt re­tractor or seat belt buckle become damaged, the seat belt in question should be replaced immediately by a qualified workshop → . The qualified workshop must use correct spare parts that are compatible with the v hicle, equipment level and model year. Volks­wagen recommends using a Volkswagen dealership for this purpose.
WARNING
Incorrectly fastened or unfastened seat belts increase the risk of se juries. Seat belts will only offer the opti­mum level of protection when they are fas­tened and used properly.
Seat belts are the most effective means
·
of reducing the risk of serious and fatal injuries in the event of an accident. Seat belts must always be fastened properly when the vehicle is in motion to protect the driver and all vehicle occupants.
vere or fatal in-
e-
36
Safety
Page 39
ore every trip, each vehicle occupant
Bef
·
must adopt the correct sitting position, correctly fasten the seat belt belonging to their seat and keep it fastened prop­erly throughout the trip. This applies to all vehicle occupants and also in urban traffic.
While the vehicle is in motion, secure all
·
children travelling in the vehicle in a re­straint system suitable for their weight and height. They must also wear cor­rectly fastened seat belts → page 57.
Only start driving when all passengers
·
have correctly fastened their seat belts. Always insert the latch plate only into
·
the buckle of the associated seat, and ensure that it engages properly. Using a buckle that does not belong to the seat that you are occupying reduces the level of protection and can lead to se­vere injuries.
Avoid allowing foreign bodies or liquids
·
to enter the slot for the seat belt buckle. This could prevent the belt buckle and seat belt from working properly.
Never unfasten the seat belt while the
·
vehicle is in motion. Never allow more than one person to
·
share the same seat belt. Never travel when children or babies are
·
being carried on somebody's lap and fastened with the same belt.
Never travel wearing loose, bulky cloth-
·
ing (such as an overcoat over a jacket). This could prevent the seat belts from fitting and functioning properly.
WARNING
Damaged seat belts are very dangerous and can cause se
·
·
11A012720AB
vere or fatal injuries.
Never damage the belt by trapping it in the door or in the seat mechanism.
If the belt webbing or any other part of the seat belt becomes damaged, the seat belt may tear during an accident or sudden braking manoeuvre.
ve damaged seat belts immediately
Ha
·
replaced by new seat belts that have been approved by Volkswagen for the vehicle. Seat belts subjected to stress and stretched during an accident must be replaced by a qualified workshop. Re­newal may be necessary even if there is no apparent damage. The belt anchorag­es should also be checked.
Never try to repair, modify or remove
·
the seat belts yourself. All repairs to the seat belts, belt retractors and buckles must be carried out by a qualified work­shop.
Warning lamp
Please refer to at the start of the chap-
ter on page 36.
Fig. 19 On the instrument cluster display:
warning lamp.
Buckle-up request f
If the driver or front passenger seat is occu­pied by an adult, an acoustic warning will be emitted for 126 seconds if the seat belts are not fastened at the start of a journey and the vehicle reaches a speed of more than around 25 km/h (around 15 mph) or if the seat belts are unfastened while the vehicle is in motion. The red warning lamp es on the instrument cluster display.
The red warning lamp will not go out until all occupants ha when the ignition is switched on.
or the front seats
→ Fig. 19 also flash-
ve fastened their seat belts
Seat belts
37
Page 40
Belt status display for the rear seats (de­pending on country and equipment)
Fig. 20 On the instrument cluster display: seat
belt status f
After the ignition has been switched on, the belt status display → Fig. 20 on the instru­ment cluster display shows the driver wheth­er the adult rear seat passengers have fas­tened their seat belts.
The following symbols light up in different colours depending on whether seats are oc­cupied and on the belt status:
Buckle-up request f pending on country and equipment)
If a seat belt for one of the rear seats is un­fastened while the vehicle is in motion, the symbol will light up red continuously for this seat. The red warning lamp also flashes on the instrument cluster display. If the v is travelling faster than around 25 km/h (around 15 mph) an acoustic signal will also be given for 126 seconds.
or the rear seats.
The red symbol indicates that the passenger on this seat has not fas­tened their seat belt.
The green symbol indicates that the passenger on this seat has fastened their seat belt.
The white symbol indicates that this seat is not occupied.
or the rear seats (de-
ehicle
WARNING
The buckle-up request is designed to de­tect adult persons. If a seat is occupied by lighter persons, in particular children, the detection will not be reliable. The buckle­up request also does not respond or only in a limited way if child seats and seat sup­ports are used.
Always ensure that all v
·
especially children, have fastened their seat belts properly.
ehicle occupants,
Frontal collisions and the laws of physics
Please refer to at the start of the chap-
ter on page 36.
Fig. 21 Unbelted occupants in a v
ing for a brick wall.
ehicle head-
WARNING
Incorrectly fastened or unfastened seat belts increase the risk of severe or fatal in­juries. Seat belts will only offer the opti­mum level of protection when they are fas­tened and used properly.
38
Safety
Fig. 22 Unbelted occupants in a v ing for a brick wall.
The physical principles involved in a frontal collision are relatively simple. As soon as the
ehicle head-
Page 41
vehicle is in motion, both the moving vehicle and its occupants gain “kinetic energy” → Fig. 21.
The higher the v the weight of the vehicle, the greater the amount of energy that will be released in the event of an accident.
However, the most significant factor is the speed of the vehicle. For example, if the speed doubles from around 25 km/h to around 50 km/h (around 15 mph to around 31 mph), the kinetic energy increases by a factor of four.
The amount of kinetic energy depends on the speed of the vehicle and the weight of the vehicle and passengers. The higher the speed and the heavier the weight, the greater the amount of energy that will be released in the event of an accident.
Passengers not wearing seat belts are not “connected” to the vehicle. In the event of a frontal collision, they will continue to move forwards at the same speed at which the ve­hicle was travelling before impact, until something stops them. Because the passen­gers in our example are not restrained by seat belts, the entire amount of kinetic energy will only be released at the point of impact against the wall → Fig. 22.
In the event of an accident at speeds be­tween around 30 km/h (around 19 mph) and around 50 km/h (around 31 mph), forces act on the body which can easily exceed one tonne (1,000 kg or around 2,200 lbs). These forces are even greater at higher speeds.
This example applies not only to frontal colli­sions, but to all accidents and collisions.
11A012720AB
ehicle speed and the heavier
What happens to vehicle oc­cupants who ha
ve not fas-
tened their seat belts
Please refer to at the start of the chap-
ter on page 36.
Fig. 23 An unbelted driv
Fig. 24 The unbelted rear passenger is thrown
f
orwards, hitting the belted driver.
Many people believe that they can brace their weight with their hands in a minor collision. This is not true.
Even at low speeds, the forces acting on the body in a collision are so great that it is not possible to brace oneself with arms and hands. In a frontal collision, vehicle occu­pants who have not fastened their seat belts will be thrown forward and will make un­checked contact with parts of the vehicle in-
er is thrown forwards.
Seat belts
39
Page 42
terior, e.g. the steering wheel, dash panel, or windscreen → Fig. 23.
The airbag system is not a substitute f seat belts. When triggered, the airbags only provide additional protection. Airbags are not triggered in all kinds of accidents. Even if the vehicle is equipped with an airbag system, all vehicle occupants, including the driver, must fasten their seat belt and wear it correctly while the vehicle is in motion. This reduces the risk of severe or fatal injuries in the event of an accident – regardless of whether an air­bag is fitted for the seat.
Each airbag can only be triggered once. To achieve best possible protection, seat belts must always be worn properly. This also en­sures that protection is provided in accidents in which the airbag is not triggered. Any vehi­cle occupants not wearing a seat belt can be thrown out of the vehicle and sustain more severe or even fatal injuries as a result.
It is also important for the rear seat occu­pants to wear seat belts properly, as they could otherwise be thrown forwards violently in an accident. Rear passengers who are not wearing seat belts endanger not only them­selves and the driver, but also other people in the vehicle → Fig. 24.
or the
Seat belt protection
Please refer to at the start of the chap-
ter on page 36.
Fig. 25 Driv
tioned seat belt during a sudden braking ma­noeuvre.
Correctly fastened seat belts can make a ma­jor difference. When fastened properly, seat belts hold the vehicle occupants in the cor­rect sitting positions and considerably reduce the kinetic energy in the event of an accident. Seat belts also help to prevent uncontrolled movements that could lead to severe injuries. In addition, wearing seat belts properly re­duces the risk of being thrown from the vehi­cle → Fig. 25.
Passengers wearing seat belts correctly ben­efit greatly from the ability of the belts to re­duce the kinetic energy. The front crumple zones and other passive safety features (such as the airbag system) are also designed to re­duce kinetic energy. The amount of energy generated will thus decrease, thereby reduc­ing the risk of injury.
The examples describe frontal collisions. Of course, properly worn seat belts substantially reduce the risk of injury in all other types of accidents. This is why seat belts must be fas­tened before every trip – even if you are only planning to drive a very short distance. En­sure that all passengers also wear their seat belts properly.
er restrained by a properly posi-
40
Safety
Page 43
Accident statistics have shown properly worn seat belts to be an eff stantially reducing the risk of injury and im­proving the chances of survival in a serious accident. Furthermore, properly worn seat belts improve the protection provided by air­bags in the event of an accident. This is why wearing a seat belt is a legal requirement in most countries.
Although the vehicle is equipped with air­bags, the seat belts must be fastened and worn. For example, the front airbags will be triggered only in certain types of frontal colli­sion. The front airbags will not be triggered during minor frontal collisions, minor side collisions, rear collisions, rolls or accidents in which the airbag trigger threshold in the con­trol unit is not exceeded. The same applies to the other airbags in the vehicle.
Therefore, always wear your seat belt and en­sure that your passengers have fastened their seat belts properly before you drive off.
ective means of sub-
Using seat belts
Please refer to at the start of the chap-
ter on page 36.
Checklist
Using the seat belts → : ✓ Check the condition of all seat belts reg-
ularly.
✓ Keep the seat belts clean.
void allowing any foreign bodies or flu-
✓ A
ids to get on to the seat belt or latch plate or into the slot for the seat belt buckle.
✓ Do not trap or damage the seat belt and
latch plate, for example when closing the door.
✓ Never remove, modify or repair the seat
belt or any part of the belt fixture sys­tem.
11A012720AB
✓ Always fasten the seat belt correctly be-
ore every journey and keep it fastened
f while the vehicle is in motion.
Twisted seat belt
If it is difficult to remo the belt guide, the seat belt may have be­come twisted if it was returned too quickly into the side trim:
— Take hold of the latch plate then slowly
and carefully pull out the seat belt.
— Untwist the seat belt and guide it back
slowly by hand.
Fasten the seat belt even if you are unable to undo the twist. However, the twist should not be in part of the seat belt that comes into direct contact with the body. The twist should be corrected immediately by a quali­fied workshop.
ve the seat belt from
WARNING
Using seat belts incorrectly increases the
vere or fatal injuries.
risk of se
Regularly check to see if the seat belt
·
and its related parts are in perfect condi­tion.
Always keep the seat belt clean.
·
Do not allow the belt webbing to be-
·
come jammed, damaged or to rub on any sharp edges.
Always keep the latch plate and slot in
·
the buckle free from foreign bodies and liquids.
Fastening and unfastening seat belts
Please refer to at the start of the chap-
ter on page 36.
If worn properly, seat belts hold the v occupants in the correct sitting position dur­ing an accident or braking manoeuvre, pro­viding maximum protection →
ehicle
.
Seat belts 41
Page 44
In vehicles with a proactive occupant protec­tion system, the driv seat belts are automatically tensioned in cer­tain situations → page 45.
Fastening the seat belts
Fig. 26 Inserting the seat belt latch plate into
the buckle.
asten seat belts before every trip.
F
— Adjust the front seat and head restraint
correctly → page 34.
— Engage the seat backrest in an upright po-
sition →
—
Take hold of the belt and pull it evenly across your chest and pelvis. Do not twist the belt in the process →
—
Insert the latch plate securely into the buckle belonging to the occupied seat → Fig. 26.
— Pull on the seat belt to ensure that the
latch plate is securely locked in the buckle.
Unfastening the seat belts
er and front passenger
.
.
Unfasten seat belts only when the vehicle is stationary →
Press the red button in the buckle
—
→ Fig. 27. The latch plate is released and springs out.
— Guide the belt back by hand so that it rolls
up easily, without twisting the seat belt and without damaging the trim.
.
WARNING
Incorrect seat belt routing can cause severe or fatal injuries in the e
The seat belts only offer best protection
·
when the backrests are in an upright po­sition and the seat belts have been fas­tened properly according to the occu­pant's height.
Unfastening seat belts while the vehicle
·
is in motion can lead to severe or fatal injuries in the event of an accident or sudden braking manoeuvre.
vent of an accident.
Seat belt routing
Please refer to at the start of the chap-
ter on page 36.
Fig. 27 Remo
buckle.
42 Safety
Fig. 28 Correct seat belt routing and head re­straint adjustment.
ving the latch plate from the
Page 45
Fig. 29 Correct seat belt routing during preg­nancy.
Seat belts only pro protection during an accident when they are routed correctly. Correct seat belt routing re­duces the risk of severe or fatal injuries. Cor­rect seat belt routing also holds the vehicle occupants in position so that an inflating air­bag can offer the maximum level of protec­tion. Therefore you must always fasten your seat belt and ensure that the seat belt rout­ing is correct → Fig. 28.
Assuming an incorrect sitting position can cause severe or fatal injuries → page 34.
Correct seat belt routing
— The shoulder belt must always lie on the
centre of the shoulder, never across the
neck, over or under the arm or behind the
back. — The lap belt must always lie across the
pelvis, never across the stomach. — The seat belt must always lie flat and
snugly on the body. Tighten the belt if
necessary.
For pregnant women, the seat belt must be positioned evenly over the chest and as low as possible over the pelvis. It must lie flat so that no pressure is exerted on the lower body – this applies for the entire course of the pregnancy → Fig. 29.
Correct seat belt routing according to height
The following equipment can be used to ad­just the seat belt routing:
11A012720AB
vide an optimum level of
— Seat belt height adjuster for the front
seats → page 44.
—
Height-adjustable front seats → page 34.
WARNING
Incorrect seat belt routing can cause severe injuries in the e a sudden braking or driving manoeuvre.
The seat belts only offer best protection
·
when the backrests are in an upright po­sition and the seat belts have been fas­tened properly.
The seat belt itself or a loose seat belt
·
can cause serious injuries if the seat belt shifts from harder body parts in the di­rection of softer body parts (e.g. stom­ach).
The shoulder part of the seat belt must
·
lie on the centre of the shoulder and never under the arm or across the neck.
The seat belt must lie flat and snugly on
·
the chest. The lap part of the seat belt must lie
·
across the pelvis and never across the stomach. The seat belt must lie flat and snugly on the pelvis. Tighten the belt if necessary.
For pregnant women, the lap part of the
·
seat belt must be as low as possible over the pelvis and lie flat around the “bulge” of the belly.
Do not twist the belt webbing while the
·
seat belt is being worn. Never hold the seat belt away from the
·
body by hand. The belt webbing should not lie over
·
hard or fragile objects, such as glasses, pens or keys.
Never use seat belt clips, retaining rings
·
or similar items to alter the seat belt routing.
erly, contact a qualified workshop to find out about any special modifications so that the
vent of an accident or
If a person's physical build prevents them from routing the seat belt prop-
Seat belts 43
Page 46
seat belts and airbags can provide the opti-
vel of protection. Volkswagen recom-
mum le mends using a Volkswagen dealership for this purpose.
Seat belt height adjuster
Please refer to at the start of the chap-
ter on page 36.
Fig. 30 Ne
juster.
The seat belt height adjusters for the front seats can be used to adjust the position of the seat belt on the shoulder so that it can be fastened properly:
— Push the shoulder belt guide together in
— Push the shoulder belt guide up or down
— Let go of the shoulder belt guide. — Pull sharply on the seat belt to check
xt to the front seats: belt height ad-
the direction of the arrows and hold → Fig. 30.
so that the seat belt is routed over the middle of the shoulder → page 42.
whether the shoulder belt guide is engag­ed securely.
WARNING
Never adjust the seat belt height when the v
ehicle is in motion.
Belt retractor, belt tensioner, belt tension limiter
Please refer to at the start of the chap-
ter on page 36.
The saf
ety belts in the vehicle are part of the vehicle safety concept → page 47. The vehi­cle safety concept has the following impor­tant functions:
Belt retractor
The seat belts on the driver seat and front passenger seat, as well as those on the outer rear seats (and on the middle rear seat, de­pending on the level of vehicle equipment), are fitted with an automatic belt retractor at the shoulder part of the seat belt. Full free­dom of movement is ensured when the shoulder belt is pulled slowly or when the ve­hicle is travelling at normal speeds. However, if the belt is pulled out quickly or during sud­den braking, during travel in mountains or bends and during acceleration, the belt re­tractor blocks the seat belt.
Fastened seat belts on the front seats may be tensioned automatically by the proactive oc­cupant protection system in critical situa­tions, for example during an emergency stop or in the event of oversteering or understeer­ing. Both seat belts are slackened again if the accident does not happen, or when the criti­cal situation has passed. The proactive occu­pant protection system is ready to be trig­gered again → page 45.
Belt tensioner
The seat belts for the front seat vehicle occu­pants, and, depending on the vehicle equip­ment, those on the outer rear seats, are equipped with belt tensioners.
The belt tensioners are activated by sensors during severe frontal, side and rear collisions and also possibly vehicle rollovers. They tighten the seat belts against the direction in which they are pulled. Any slack in the seat belt is tightened. This can reduce the forward movement of the vehicle occupants and their movement in the direction of the impact. The
Safety
44
Page 47
belt tensioner works together with the airbag system. If the v sioner will not be activated if the curtain air­bags are not triggered.
A fine dust may be produced when the air­bags are triggered. This is quite normal and does not mean that there is a fire in the vehi­cle.
Reversible belt tensioning (proactive occu­pant protection system)
Reversible belt tensioning may trigger in cer­tain driving situations → page 45. Examples include:
— Strong braking. — Oversteer or understeer. — Minor collisions.
tain driving situations. In this case, the seat belts must be manually unfastened when the vehicle is stationary and then fastened cor­rectly again in order to release the belt ten­sioning.
Belt tension limiter
The belt tension limiter reduces the pressure exerted by the seat belt on the body during an accident.
nents of the system are scrapped. Qualified workshops are familiar with these require­ments → page 45.
ehicle rolls over, the belt ten-
The reversible belt tensioners may re­main continuously tensioned after cer-
All safety requirements must be ob­served when the vehicle or compo-
will not always be noticeable. The conse­quence may be that the belt tensioners could function incorrectly, or not function at all, in
vent of an accident.
the e
Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced and that removed parts do not cause any injuries or environmental pollution. Qualified workshops are familiar with these requirements.
WARNING
The risk of severe or fatal injuries may be increased if the seat belts, automatic belt retractors and belt tensioners are not used correctly, or if they are repaired by a non-
essional. As a result, the belt tensioners
prof may not be triggered when they should, or they may be triggered unexpectedly.
Any repairs, adjustments or removal and
·
refitting of parts in the belt tensioners or seat belts should always be carried out by a qualified workshop and never by you yourself → page 362.
Seat belts, belt tensioners and automatic
·
belt retractors cannot be repaired. They must be replaced.
The airbag modules and belt tension­ers may contain perchlorate. Please
comply with legislation regarding disposal.
Proactive occupant pro­tection system
Service and disposal of belt tensioners
Please refer to at the start of the chap-
ter on page 36.
Seat belts may become damaged during any work on the belt tensioners or while remo ing or refitting any vehicle parts in conjunc­tion with any other repair work. This damage
11A012720AB
Introduction to the topic
The proactive occupant protection sys­tem is an assistance system that initiates action to protect v dangerous situations. However, the sys-
v-
tem cannot prevent a collision.

Proactive occupant protection system 45

ehicle occupants in
Page 48
Speed range
The basic function of the proactiv protection system is available when driving forwards at speeds from approx. 30 km/h (19 mph).
Displays
In the event of intervention by the proactive occupant protection sys­tem, the red warning lamp lights up
on the instrument cluster display.
e occupant
WARNING
The intelligent proactive occupant protec­tion system cannot o physics, and functions only within the lim­its of the system. Never let the extra con­venience afforded by the proactive occu­pant protection system tempt you into tak­ing any risks when driving. The system can­not prevent a collision. The system is not a substitute for the full concentration of the driver.
Adapt your speed and distance from the
·
vehicles ahead to suit visibility, weather, road and traffic conditions.
The system cannot detect objects in all
·
situations. The proactive occupant protection sys-
·
tem does not react to animals or poorly visible objects.
Reflective objects such as safety barri-
·
ers, tunnel entrances, heavy rain and ice can impair the performance of the pro­active occupant protection system and thus prevent it from detecting a collision risk.
The system may be falsely triggered.
·
vercome the laws of
Functions of the proactive oc­cupant protection system
Please refer to at the start of the chap-
ter on page 45.
Basic functions
The f
ollowing functions may be triggered in­dividually or together in critical driving situa­tions, e.g. in the event of emergency braking, understeer and oversteer or minor collisions:
— Reversible belt tensioning of the fastened
driver and front passenger seat belts.
— Depending on the vehicle equipment, au-
tomatic closing of the side windows down to a small gap.
— Activation of the hazard warning lights.
The belts may be tensioned individually or to­gether depending on the respective critical driving situations.
Additional functions for vehicles with Auton­omous Emergency Braking (Front Assist)
For vehicles with Autonomous Emergency Braking (Front Assist), the system limits also include calculation of the probability of a rear-end collision with the vehicle in front. If the system detects that a rear-end collision is likely, or initiates severe braking, it can trigger the proactive occupant protection system.
Additional functions for vehicles with Emer­gency Assist
The proactive occupant protection system may be triggered in vehicles with Emergency Assist if no driver activity is detected.
Depending on the activation level, the fol­lowing functions are triggered:
— Reversible belt tensioning of the driver's
fastened seat belt for a brief or extended period of time.
— Depending on the vehicle equipment, au-
tomatic closing of the side windows down to a small gap.
Safety
46
Page 49
Setting in driving profile selection
ehicles with driving profile selection, the
In v proactive occupant protection system is adapted to the special vehicle setup of the respective driving profile.
Limits of the proactive occu­pant protection system
— If the fault persists, go to a qualified work-
shop and ha tection system checked.
the vehicle status → page 30.
ve the proactive occupant pro-
Depending on the malfunction, addi­tional information may be displayed in

Airbag system

Please refer to at the start of the chap-
ter on page 45.
vailability of the proactive occupant
The a protection system depends on country-spe­cific legal regulations and the vehicle equip­ment.
The proactive occupant protection system will not be available, or will only be available to a limited extent, in the following situa­tions:
— Malfunction in the ESC, reversible belt ten-
sioners → page 36 or airbag control unit → page 47.
— ASR deactivated or ESC restricted
→ page 189.
— System fault or restriction of Autonomous
Emergency Braking (Front Assist).
— System fault or restriction of Emergency
Assist.
— Reverse gear engaged.
Troubleshooting
Please refer to at the start of the chap-
ter on page 45.
A message is shown for a short time on the instrument cluster display.
— The proactive occupant protection system
functions are restricted or the system is not available. Deactivate and reactivate the vehicle’s drive system.
11A012720AB
Introduction to the topic
The vehicle is equipped with a front airbag for the driver and front passenger. The front airbags can provide front seat occupants with additional chest and head protection if the seat, seat belts, head restraints and, in the case of the driver, steering wheel are adjus­ted and used correctly. Airbags are meant on­ly for additional protection. The airbags are not a substitute for seat belts. Seat belts must always be worn, even when the front seats are equipped with front airbags.
WARNING
Never rely solely on the airbag system for your protection.
ven if an airbag is triggered, it only of-
E
·
fers auxiliary protection. The airbag system offers the best level
·
of protection, and reduces the risk of in­jury, when seat belts are properly worn → page 36.
Before every trip, each vehicle occupant
·
must adopt the correct sitting position, correctly fasten the seat belt belonging to their seat and keep it fastened prop­erly throughout the trip. This applies to all vehicle occupants and also in urban traffic.
WARNING
The risk of injury increases if there are any objects between the v the deployment area of the airbag when it is triggered. This will alter the deployment
ehicle occupants and
Airbag system 47
Page 50
zone of the airbag, or the objects will be flung against the body.
ver hold any objects in your hand or
Ne
·
on your lap while the vehicle is in mo­tion.
Never transport any objects on the front
·
passenger seat. The objects could enter the deployment zone of the airbag dur­ing sudden braking or driving manoeu­vres and then be flung dangerously through the vehicle interior if the airbag is activated.
There must be no other persons, animals
·
or objects between the vehicle occu­pants sitting on the front seats and rear outer seats and the deployment zones of the airbags. Ensure that children and adults keep to this rule.
WARNING
The airbag system can only be triggered once. The system will ha the airbags have been triggered.
Airbags that have been triggered, and
·
any affected system parts, must imme­diately be replaced with new parts that are approved by Volkswagen for the ve­hicle.
Repairs and modifications to your vehi-
·
cle should only be carried out by a quali­fied workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair information and quali­fied personnel.
Never use recycled airbag components
·
or components that have been taken from end-of-life vehicles in your vehicle.
Never alter any components of the air-
·
bag system.
ve to be replaced if
WARNING
Fine dust particles or steam may be re­leased when the airbags are triggered. This is normal and does not mean that there is a fire in the v
The fine dust can cause irritation to the
·
skin and eye membranes and cause
ehicle.
breathing difficulties, particularly for people suff who have (had) other respiratory prob­lems. To help reduce breathing difficul­ties, get out of the vehicle or open the windows or doors for more fresh air.
If you come into contact with the dust,
·
you should wash your hands and face with a mild soap and water before eat­ing.
Do not let the dust get into your eyes or
·
into open wounds. If dust has entered your eyes, rinse them
·
with water.
ering from asthma or people
WARNING
Cleaning agents that contain solvents cause the surface of the airbag modules to become porous. In an accident that triggers the airbag, loose plastic parts can cause se­rious injury.
ver clean the dash panel or the airbag
Ne
·
covers with cleaning agents that contain solvents.
Type of front passenger front airbag system
Please refer to at the start of the chap-
ter on page 47.
Volkswagen offers two different front pas­senger front airbag systems.
Depending on the vehicle equipment, an air-
bag system or an airbag system with front passenger front airbag deactivation may be
installed.
Airbag system
The front passenger front airbag can be deac­tivated only by a qualified workshop.
Characteristics of the airbag system: — Front passenger front airbag in the dash
panel.
48 Safety
Page 51
— Yellow indicator lamp in the instrument
cluster display.
Airbag system with front passenger front airbag deactiv
The front passenger front airbag can be deac­tivated manually by means of a key-operated switch → page 53.
Characteristics of the airbag system with front passenger front airbag deactivation:
— Front passenger front airbag in the dash
panel.
— Yellow indicator lamp
cluster display.
—
Yellow indicator lamp PASSEN­GER AIR BAG
—
Yellow indicator lamp PASSEN­GER AIR BAG
—
Key-operated switch in the side of the dash panel on the passenger side (only visible when the front passenger door is open).
ation
in the instrument
in the roof console.
in the roof console.
Indicator lamp
Please refer to at the start of the chap-
ter on page 47.
Fig. 31 In the roof console: indicator lamp
schematic diagram) for deactivated front pas-
( senger front airbag.
11A012720AB
Fig. 32 In the roof console: indicator lamp
schematic diagram) for activated front passen-
( ger front airbag.
The yellow indicator lamp in the in­strument cluster display lights up briefly as a functional check when the ignition is switched on and goes out after a few seconds.
Front passenger front airbag switched off cator lamp in the roof console
lights up continuously → Fig. 31.
Front passenger front airbag switched on. The yellow indica-
tor lamp in the roof console will go out automatically appro mately 60 seconds after the ignition is switched on or after the front pas­senger front airbag is switched on us­ing the key-operated switch → Fig. 32.
If the front passenger front airbag is switch- ed off and the yellow PASSENGER AIR BAG indicator lamp not light up continuously or lights up togeth­er with the yellow indicator lamp in the in­strument cluster display, there may be a fault in the airbag system → .
. The yellow indi-
xi-
in the roof console does
WARNING
If there is a fault in the airbag system, the airbag may not trigger correctly, may not trigger at all or may trigger une This can cause severe or fatal injuries.
The airbag system should be checked by
·
a qualified workshop as soon as possible. Never fit a child seat on the front pas-
·
senger seat. Remove a fitted child seat!
xpectedly.
Airbag system 49
Page 52
The front passenger front airbag may trigger during an accident in spite of the fault.
Troubleshooting
Please refer to at the start of the chap-
ter on page 47.
Fault in airbag or belt tensioner system
The yellow indicator lamp lights up continu­ously. In addition, a message may be dis­played in the instrument cluster.
A malfunction has been detected in at least one airbag or belt tensioner.
Go to a qualified workshop.
— — Have the airbag system and belt tensioner
system checked.
Airbag system or belt tensioner system
ated with diagnostic tool
deactiv
The yellow indicator lamp lights up for around four seconds when the ignition is switched on and then flashes for around twelve seconds. In addition, a message may be displayed in the instrument cluster.
At least one airbag or belt tensioner was de­activated with a diagnostic tool.
— Go to a qualified workshop. — Have a check carried out to establish
whether the airbag or belt tensioner sys­tem must remain switched off.
Front passenger front airbag switched off
The yellow indicator lamp for the deactivated front passenger front airbag lights up contin­uously.
The front passenger front airbag has been switched off
— Check whether the front passenger front
.
airbag must remain switched off, e.g. when using a child seat on the front pas­senger seat.
Front passenger front airbag switched on
The yellow indicator lamp for the activated front passenger front airbag lights up f around 60 seconds after the ignition has been switched on or after switching on the front passenger front airbag with the key-op­erated switch.
The front passenger front airbag has been switched on.
— Check whether the front passenger front
airbag must remain switched on.
or
Description and function of the airbags
Please refer to at the start of the chap-
ter on page 47.
The airbags can protect v during frontal and side collisions by reducing their movement in the direction of the colli­sion.
When an airbag is triggered, it is inflated by a gas generator. This causes the airbag covers to break, and the airbags inflate forcefully to cover their deployment zones within millisec­onds. Once a vehicle occupant wearing a seat belt starts to sink into the inflated airbag, the gas inside the airbag starts to escape to cushion the occupant and slow down their movement. This can reduce the risk of severe and fatal injuries. A triggered airbag will not always prevent other injuries from occurring, such as swelling, bruising, burning and graz­ing. The deployment of the airbag can also produce frictional heat.
Airbags provide no protection for the arms or lower body.
The most important factors for triggering the airbag are the type of accident, the angle of impact, the vehicle speed and the type of ob­ject with which the vehicle collides. There­fore, visible damage to the vehicle does not always mean that the airbag should have been triggered.
ehicle occupants
50
Safety
Page 53
Whether or not the airbag triggers is deter­mined by the v
ehicle deceleration rate caused by the collision and registered by the electronic control unit. If this rate is below the reference value programmed into the control unit, the airbags will not be triggered, even though the vehicle may be badly dam­aged as a result of the collision. Vehicle dam­age, repair costs or even the lack of vehicle damage in an accident do not necessarily give an indication of whether an airbag should inflate or not. It is not possible to de­fine a range of vehicle speeds and reference values, since the circumstances will vary con­siderably between one collision and another. It is therefore impossible to cover every pos­sible kind and angle of impact that would trigger the airbags. Important factors in the triggering of the airbag include the nature (hard or soft) of the object that the vehicle hits, the angle of impact, and the vehicle speed.
Airbags only serve as a supplement to the three-point seat belt in some accident situa­tions when the vehicle deceleration is suffi­cient to trigger the airbags. Airbags can only be triggered once and only in certain situa­tions. The seat belts are always there to pro­vide protection in situations where airbags are not normally triggered or where they have already been triggered, for example if the vehicle collides with another vehicle after the first collision or is hit by another vehicle.
The airbag system is part of the vehicle's overall passive safety concept. The airbag system can only work effectively when the occupants are wearing their seat belts cor­rectly and have assumed a proper sitting po­sition
→ page 34.
Components of the v
ehicle safety concept
The following vehicle safety equipment makes up the vehicle's safety concept to re­duce the risk of severe and fatal injuries. Some of this equipment may not be fitted in your particular vehicle. It may not be availa­ble at all in some countries.
— Optimised seat belts for all seats.
11A012720AB
— Belt tensioners for the driver and front
passenger and also on the rear outer seats if in conjunction with side airbags.
Belt tension limiter for the driver, front
—
passenger and, if applicable, for the rear outer seats.
— Red warning lamp
and, where applica-
ble, belt status display. Front airbags for driver and front passen-
—
ger.
— Side airbags for driver and front passen-
ger. — Curtain airbags on the left and right. — Central airbag between driver and front
passenger. — Yellow airbag indicator lamp —
Yellow indicator lamp PASSEN-
GER AIR BAG —
Yellow indicator lamp PASSEN-
GER AIR BAG —
Control units and sensors.
in the roof console.
in the roof console.
.
— Safety-optimised and height-adjustable
head restraints. — Adjustable steering column. — If applicable, anchor points for child seats
on the rear outer seats and on the front
passenger seat. — If fitted, mounting points for the top teth-
er for child seats.
Situations when the front, side, curtain and central airbags will not be triggered:
— When the ignition is switched off during
a collision. — If the level of deceleration measured by
the control unit is too low during a colli-
sion at the front of the vehicle. — During a slight side collision. — During a rear-end collision. — If the dynamics measured by the control
unit are too low in the event of a vehicle
rollover.
Airbag system
51
Page 54
— If the impact speed in a collision is lower
than the ref control unit.
erence value specified in the
Front airbags
Please refer to at the start of the chap-
ter on page 47.
Fig. 33 Location and deployment zone of the
er front airbag.
driv
Fig. 34 Location and deployment zone of the front passenger front airbag.
In conjunction with the seat belts, the front airbag system giv tional protection for the head and chest in the event of a severe frontal collision. The curtain airbags on both sides are also trig­gered in the event of certain types of frontal collision.
es the front occupants addi-
Always keep as far away from the front air­bag as possible → page 34. This allows the front airbags to inflate fully when triggered, thus pro
viding maximum protection.
The front airbag for the driver is located in the steering wheel → Fig. 33 and the front airbag for the front passenger is located in the dash panel → Fig. 34. The airbag loca­tions are identified by the text “AIRBAG”.
The areas inside the red lines are covered by the front airbags when deployed (deployment zone). You must never leave or attach any ob­jects in these areas → accessories will not be struck if the driv front passenger front airbags are deployed.
. Any factory-fitted
er and
DANGER
Once triggered, the airbag inflates in frac­tions of a second at v
Always leave the deployment zones of
·
the front airbags clear. Never attach any objects, such as drink
·
or telephone holders, to the covers of the airbags or anywhere in the airbag deployment zone.
There must be no other people, animals
·
or objects between the occupants of the front seats and the airbag deployment zones. Ensure that children and adults keep to this rule.
Do not attach any objects, e.g. mobile
·
navigation devices, to the windscreen above the front airbag on the front pas­senger side.
Do not stick things to, cover or other-
·
wise alter the airbag unit in the steering wheel and the surface of the dash panel in the deployment zone of the front pas­senger's airbag.
ery high speed.
WARNING
The front airbags are deployed in front of the steering wheel → Fig. 33 and dash pan­el → Fig. 34.
When driving, always hold the steering
·
wheel with both hands on the outside of
Safety
52
Page 55
the ring at the 9 o'clock and 3 o'clock positions.
Adjust the driv
·
least 25 cm (approximately 10 inches) between your rib cage and the hub of the steering wheel. Contact a qualified workshop if your physical build makes this impracticable.
Adjust the front passenger seat so that
·
the distance between the passenger and the dash panel is as large as possible.
er seat so that there is at
Switching the front passenger front airbag on and off
Please refer to at the start of the chap-
ter on page 47.
Fig. 35 In the dash panel on the front passen-
ger side: key-operated switch f and activating the front airbag on the front pas­senger side
The front passenger front airbag must be de­activated if you fit a rear-facing child seat on the front passenger seat.
Switching on the front passenger front air­bag
— Deactivate the vehicle’s drive system. — Open the door on the front passenger side. — Remove the spare key from the vehicle
key.
— Insert the key bit of the spare key into the
key-operated switch on the dash panel un-
11A012720AB
til you feel the second point of resistance
or deactivating
→ Fig. 35. Around three quarters of the
key bit should be inserted in the key
switch at this point →
Turn the spare key without using force to
—
the position
Remove the spare key from the key-oper-
—
ated switch and insert it back into the ve-
hicle key →
The yellow P lamp goes out after appro → page 49.
— Close the door on the front passenger
side. — Check that the yellow PASSEN-
GER AIR BAG
roof console does not light up when the
ignition is switched on → page 49.
Deactiv bag
— Switch off the ignition. — Open the door on the front passenger side. — Remove the spare key from the vehicle
key. — Insert the key bit of the spare key into the
key-operated switch on the dash panel un-
til you feel the second point of resistance
→ Fig. 35. Around three quarters of the
key bit should be inserted in the key
switch at this point → —
Turn the spare key without using force to
the position
Remove the spare key from the key-oper-
—
ated switch and insert it back into the ve-
hicle key →
Close the door on the front passenger
—
side.
The yellow PASSENGER AIR BAG cator lamp in the roof console lights up con­tinuously when the ignition is switched on → page 49.
.
ASSENGER AIR BAG indicator
in the roof console lights up and
ating the front passenger front air-
.
.
.
ximately 60 seconds
indicator lamp in the
.
.
indi-
Airbag system 53
Page 56
Confirmation that the front passenger front airbag has been deactiv
A deactivated front passenger front airbag is indicated only by a continuously lit PASSEN­GER AIR BAG lights up yellow continuously) → page 49.
If the yellow P cator lamp does not light up continuously or lights up together with the yellow indica­tor lamp in the instrument cluster display, no child restraint system must be fitted on the front passenger seat f front passenger front airbag may trigger dur­ing an accident.
ated
indicator lamp (
ASSENGER AIR BAG
or safety reasons. The
indi-
WARNING
The front passenger front airbag should on­ly be switched off in e stances.
To prevent damage to the airbag sys-
·
tem, only switch the front passenger front airbag on and off when the ignition is switched off.
It is the driver's responsibility to ensure
·
that the key-operated switch is set to the correct position.
Only switch the front passenger front
·
airbag off if, in exceptional circumstan­ces, a child seat has to be attached to the front passenger seat.
Switch the front passenger front airbag
·
back on again as soon as the child seat on the front passenger seat is no longer being used.
xceptional circum-
NOTICE
If the key bit is not inserted far enough, the key switch could be damaged when the key is turned.
NOTICE
Do not leave the spare key in the key switch, as this could result in damage to the door trim, dash panel, key switch or vehicle key when the front passenger door is closed.
Side airbags
Please refer to at the start of the chap-
ter on page 47.
Fig. 36 In the interior on the left-hand side of
the vehicle: side airbag deployment zone.
WARNING
Do not leave the spare key inserted in the key-operated switch while the vehicle is in motion.
Vibrations in the vehicle could cause the
·
spare key to turn in the key-operated switch, which could then activate the front passenger front airbag.
The front passenger front airbag could
·
then accidentally inflate, leading to seri­ous or fatal injuries.
54
Safety
Fig. 37 On the side of the front seat: location and deployment zone of the side airbag.
Page 57
Side airbags are installed for the front seats → Fig. 36. The side airbags are located in the outer seat backrest cushions of the driv seat and front passenger seat → Fig. 37.
The locations of the side airbags are indica­ted by the “AIRBAG” label.
The areas outlined in red are inside the de­ployment area of the side airbags → Fig. 36 and → Fig. 37. You must never leave or attach any objects in these areas →
vent of a side collision, the side air-
In the e bags will be deployed on the side of the vehi­cle which is impacted, thus reducing the risk of injury to the areas of the occupants' bodies facing the impact. The curtain airbags on both sides are also triggered.
WARNING
Once triggered, the airbag inflates in frac­tions of a second at v
Always leave the deployment zones of
·
the side airbags clear. There must be no other people, animals
·
or objects between the occupants of the front seats and the airbag deployment zones. Ensure that children and passen­gers keep to this rule.
The coat hooks in the vehicle should on-
·
ly be used for lightweight clothing. Do not leave any heavy or sharp objects in the pockets.
Do not fit any accessories to the doors.
·
Do not fit seat covers or protective cov-
·
ers over the seats unless they have been expressly approved for use in the vehi­cle. Otherwise the side airbag may not be able to inflate once triggered.
ery high speed.
WARNING
Incorrect use of the driver and front pas­senger seat could hinder the proper func­tion of the side airbag and cause serious in­jury.
Never remove the front seats from the
·
vehicle or alter any components of these
11A012720AB
seats.
If too much pressure is applied to the
·
er
.
backrest side bolsters, the side airbags may not be triggered correctly, may not trigger at all, or may trigger accidentally.
Any damage to the original seat uphols-
·
tery or around the seams of the side air­bag units must be repaired immediately by a qualified workshop.
Curtain airbags
Please refer to at the start of the chap-
ter on page 47.
Fig. 38 On the left-hand side of the v
cation and deployment zone of the curtain air­bag.
Curtain airbags are installed in the vehicle in­terior above the doors on the driver and front passenger sides → Fig. 38.
The locations of the curtain airbags are indi­cated by the “AIRBAG” label.
The area in the red frame is covered by the curtain airbag when triggered (deployment zone) → Fig. 38. For this reason, you must never leave or attach any items in this area →
.
The curtain airbags will be triggered on both sides if the v of a frontal or side collision.
In rollovers, side collisions and certain types of frontal collision, the curtain airbags reduce the risk of injury for the vehicle occupants on the front seats and rear outer seats.
ehicle rolls over or in the event
ehicle: lo-
Airbag system
55
Page 58
WARNING
Once triggered, the airbag inflates in frac­tions of a second at v
Always leave the deployment zones of
·
the curtain airbags clear. Never secure any items to the cover or in
·
the deployment zone of the curtain air­bag.
There must be no other persons, animals
·
or objects between the vehicle occu­pants sitting on the front seats and rear outer seats and the deployment zones of the airbags. Ensure that children and passengers keep to this rule.
The coat hooks in the vehicle should on-
·
ly be used for lightweight clothing. Do not leave any heavy or sharp objects in the pockets.
Do not fit any accessories to the doors.
·
Do not install any sun blinds onto the
·
side windows unless they have been ex­pressly approved for use in your vehicle.
Only push the sun visors over to the side
·
windows if no items are attached to the visors (e.g. pens or a garage door open­er).
ery high speed.
Central airbag
Please refer to at the start of the chap-
ter on page 47.
Fig. 39 In the inner backrest padding of the
er seat: central airbag.
driv
The central airbag is installed for the front seats and is located in the inner backrest padding of the driver seat.
The location of the central airbag is indicated by the “AIRBAG” label → Fig. 39.
The area in the red frame is covered by the central airbag when triggered (deployment zone) → Fig. 39. For this reason, you must never leave or attach any items in this area →
.
The central airbag is triggered in the e a side collision and vehicle rollover and thus reduces the risk of injury to the vehicle occu­pants.
vent of
WARNING
Once triggered, the airbag inflates in frac­tions of a second at v
Always leave the deployment zones of
·
the central airbag clear. Never secure any items on the cover or
·
in the deployment zone of the central airbag.
There must be no other people, animals
·
or objects between the occupants of the front seats and the airbag deployment
56
Safety
ery high speed.
Page 59
zones. Ensure that children and passen­gers keep to this rule.
Do not fit seat co
·
ers over the seats unless they have been expressly approved for use in the vehi­cle. Otherwise the central airbag may not be able to inflate once triggered.
vers or protective cov-
WARNING
Incorrect use of the driver and front pas­senger seat could hinder the proper func­tion of the central airbag and cause serious injury.
ver remove the front seats from the
Ne
·
vehicle or alter any components of these seats.
If too much pressure is applied to the
·
backrest side bolsters, the central airbag may not be triggered correctly, may not trigger at all, or may trigger accidentally.
Any damage to the original seat covers
·
or around the seams of the central air­bag unit must be repaired immediately by a qualified workshop.

Safe transport of children

Introduction to the topic
Using child seats can reduce the risk of injury to the child if there is an accident. Always use child seats when driving with children.
Note the f
— Child seats are classified into groups de-
— Various securing systems are used to se-
For safety reasons, child seats must always be fitted to the rear seats → page 59.
Volkswagen recommends child seats from the Volkswagen range of accessories. These
11A012720AB
ollowing:
pending on the size, age and weight of child for which they are designed.
cure child seats in the vehicle.
child seats have been developed and ap­pro
ved for use in Volkswagen vehicles.
For further information on the child seats from the range of accessories, contact a Volkswagen dealership or visit the Volkswa­gen website.
WARNING
If children are not secured or are inade­quately secured, they are at greater risk of serious or e following:
·
·
·
·
·
·
·
ven fatal injury. Please note the
Children who are either under 12 years of age or less than 150 cm (approxi­mately 59 inches) tall must not be car­ried in the vehicle unless they are se­cured in a suitable child seat while the vehicle is in motion. Regulations in some countries may differ and must be com­plied with.
Always secure children in the vehicle in a suitable child seat. The seat used must be appropriate to the child's height, weight and age.
Never fasten more than one child into one child seat.
Under no circumstances should children or babies be held in a passenger's or drivers lap while driving.
Never leave a child unsupervised in a child seat.
Never allow a child to be carried in a ve­hicle without being properly secured, and never allow a child to stand up or to kneel on a seat, or to sit incorrectly while the car is in motion. This is partic­ularly important for children carried on the front passenger seat. In an accident, children may sustain serious injuries to themselves and others.
The child seat can only provide maxi­mum protection if the seat belt is routed correctly around it. Always ensure that the seat belt is routed as specified in the instructions provided by the child seat manufacturer. If the seat belt is routed
Safe transport of children
57
Page 60
incorrectly it may cause injuries even in a minor accident.
After an accident, it is vital to replace
·
any child seats that were in use during the accident, as they could ha tained non-visible damage.
ve sus-
NOTICE
Please observe the notes and information for
ehicles with N1 approval → page 373, Infor-
v
mation about vehicles with N1 approval (light commercial vehicle).
Types of child seat
Please refer to and at the start of
the chapter on page 57.
Only use child seats that have been officially approved and are suitable for the child.
Standards for child seats
In the user states, child seats are subject to the regulations ECE R 44 or ECE R 129→ page 58, Standards for child seats. Both regulations apply simultaneously. Child seats which have been tested in accordance with these standards carry an orange ECE ap­proval label. This ECE approval label may in­clude the following information on the child seat:
— Weight class. — Size class. — Approval category (universal, semi-univer-
sal, vehicle-specific or i-Size).
— Approval number.
On child seats that are approved under regu­lation ECE R 44, the eight-digit approval number on the ECE approval label must begin with 03 or 04. This shows that the seat is ad­missible for use. Older child seats with an ap­proval number beginning with 01 or 02 are not admissible.
Child seat weight classes
Fig. 40 Example illustrations of child seats.
Class Child's weight
Group 0 up to 10 kg
Group 0+ up to 13 kg
Group 1 9 to 18 kg Group 2 15 to 25 kg Group 3 22 to 36 kg
— Weight class 0/0+: group 0/0+ or 0/1 rear-
facing infant carriers → Fig. 40 are the best option f about 18 months.
— Weight class 1: group 1 (up to about
four years old) and group 1/2 (up to about seven years old) with an integral belt sys­tem are best for children over the relevant weight limit.
— Weight classes 2/3: groups 2 and 3 in-
clude child seats with a backrest, and booster seats with no backrest. Child seats with a backrest have integrated seat rout­ing and side padding, and so provide bet­ter protection than booster seats with no backrest. Volkswagen therefore recom­mends the use of child seats with a back­rest. Group 2 child seats are for children up to the age of about seven, group 3 child seats for those older than seven.
Not every child will fit in the child seat speci­fied for their weight group. Likewise, not ev­ery seat will fit in every vehicle. Therefore it is vital to check that the child fits properly in their child seat and that the child seat can be securely fastened in the vehicle.
or the period from birth to
58
Safety
Page 61
Child seat approval categories
Child seats can be classified as “univ “semi-universal” “or vehicle-specific” (all in accordance with regulation ECE R 44) or “i­Size” (in accordance with regulation ECE R 129).
— Universal: child seats with “universal” ap-
proval are approved for use in all vehicles. No type list is required. ISOFIX child seats with universal approval must be addition­ally secured using a strap over the top of the vehicle seat (top tether).
— Semi-universal: “semi-universal” approval
requires other safety devices for attaching the seat (that require additional testing) in addition to the standard requirements for universal approval. Child seats with “semi­universal” approval come with a type list. The seats should only be used in vehicles that are included on this list.
— Vehicle-specific: child seats with vehicle
specific approval must have undergone dynamic testing in each model of vehicle for which it is approved. These child seats also come with a type list.
— i-Size: child seats classified as “i-Size”
must conform to the installation and safe­ty requirements prescribed in regulation ECE R 129. Contact the child seat manu­facturer to find out whether child seats are approved for this vehicle, and if so which ones, in accordance with i-Size.
Installing and using child seats
Please refer to and at the start of
the chapter on page 57.
Country-specific regulations
The standards and regulations go use of child seats and child seat securing mechanisms differ from country to country. Not all countries allow you to transport chil­dren on the front passenger seat. Regulations
11A012720AB
ersal”,
verning the
and legal requirements take precedence over
ormation given in this owner's manual.
the inf
Information on fitting a child seat
Observe the following general information when fitting a child seat. This information is relevant whatever child seat securing system is being used.
— Read and follow the instructions provided
by the child seat manufacturer →
Whenever possible, fit the child seat on
—
the rear bench seat behind the front pas-
senger seat so that children can exit the
vehicle on the kerb side. — Set the seat belt height so that the seat
belt routing follows a natural line and is
adjusted to the child seat without turning
back on itself. For rear-facing child seats,
use the lowest position of the belt height
adjuster. — Deactivate the front passenger front air-
bag if fitting a rear-facing child seat on the
front passenger seat. — When fitting on the front passenger seat,
push the front passenger seat back fully
and adjust the seat to the highest position.
Adjust the backrest to an upright position
→ page 34. — Always ensure that there is enough space
around the child seat. If necessary, adjust
the position of the seat in front. When do-
ing so, ensure that the driver or front pas-
senger can still maintain a correct sitting
position → page 34. — The backrest of the child seat must lay as
flat as possible against the vehicle seat
backrest. If required, adjust the seat back-
rest angle so that the child seat lies flush
against the backrest. Once it has been in-
stalled, if the child seat is touching the
head restraint and therefore cannot be
positioned flush against the backrest, push
the head restraint all the way up, or re-
move and stow safely in the vehicle
→ page 34.
.
Safe transport of children
59
Page 62
Airbag sticker
Fig. 41 Illustration: airbag label on the sun vi-
sor.
Fig. 42 Illustration: airbag label on the B-pillar.
The v
ehicle may be provided with stickers giving important information about the front passenger front airbag. The information on these stickers may vary from country to country. The stickers may be found:
— On the driver sun visor and in some cases
on the front passenger sun visor → Fig. 41.
— On the B-pillar on the front passenger side
→ Fig. 42.
It is essential to observe the warning infor­mation shown on these stickers before instal­ling a rear-facing child seat →
volved in carrying children on the
Risks in front passenger seat
If you are using a rear-facing child seat, the front passenger front airbag can cause critical or potentially fatal injuries when it inflates →
.
Rear-facing child seats may be used on the front passenger seat only if the front passen­ger front airbag has been deactiv
.
ated
→ page 47. A deactivated front passenger front airbag is indicated by means of the con­tinuously lit P lamp → page 49.
If using a front-facing child seat, do not de­activ When fitting the child seat, ensure that it is as far away as possible from the front pas­senger front airbag. The front passenger front airbag can cause severe injuries when it inflates →
Some child seats are not suitable f the front passenger seat. The child seat must be specially authorised by the manufacturer for use on the front passenger seat in vehi­cles with front and side airbags. Volkswagen dealerships keep an up-to-date list of author­ised child seats.
ASSENGER AIR BAG indicator
in the driver's field of vision
ate the front passenger front airbag.
.
or use on
DANGER
If you use a rear-facing child seat on the front passenger seat, the child in it is at in­creased risk of sustaining critical or fatal in­juries in the e
Deactivate the front passenger front air-
·
bag. If the front passenger front airbag cannot be deactivated no rear-facing child seat may be used.
Move the front passenger seat as far
·
back and as high as it can be adjusted to create the largest possible distance be­tween the child seat and the front pas­senger front airbag.
Move the backrest to the upright posi-
·
tion. Set the seat belt height so that the seat
·
belt routing follows a natural path adap­ted to the child seat without excessive deviations. For rear-facing child seats, use the lowest position of the belt height adjuster.
Only use child seats that have been ap-
·
proved by the child seat manufacturer for use on a front passenger seat with front and side airbag.
vent of an accident.
60 Safety
Page 63
WARNING
Child seats present a risk of injury if incor­rectly installed.
Always read and f
·
instructions and warning information provided by the child seat manufacturer.
ollow the installation
WARNING
Using a front-facing child seat on the front passenger seat presents a risk of injury.
Move the front passenger seat as far
·
back and as high as it can be adjusted to create the largest possible distance be­tween the child seat and the front pas­senger front airbag.
Move the backrest to the upright posi-
·
tion. Set the seat belt height so that the seat
·
belt routing follows a natural path adap­ted to the child seat without excessive deviations. For rear-facing child seats, use the lowest position of the belt height adjuster.
Only use child seats that have been ap-
·
proved by the child seat manufacturer for use on a front passenger seat with front and side airbag.
WARNING
To avoid injuries caused by inflation of a head airbag or side airbag:
Ensure that no children are seated with-
·
in the airbag deployment zones → page 47.
Do not place any objects in the side air-
·
bag deployment zones.
11A012720AB
Securing systems
Please refer to and at the start of
the chapter on page 57.
Diff
erent countries use different securing systems for safely fitting child seats in the vehicle.
Overview of securing systems
— ISOFIX: ISOFIX is a standardised securing
system for fitting child seats in the vehicle quickly and safely. The ISOFIX attachment system creates a rigid connection between the child seat and the car body.
The seat has two rigid attachment arms. The attachment arms engage in ISOFIX attach­ment points between the seat and the back­rest→ page 62. Atop tether or a support bracket may sometimes be used in addition to the ISOFIX anchor points described above.
— Three-point automatic seat belt. It is bet-
ter to secure child seats using the ISOFIX system, if available, rather than with a three-point automatic seat belt → page 65.
Additional securing points:
— Top tether: the strap at the top of the
child seat is routed over the rear seat backrest and hooked to an anchor ring on the back of the rear seats → page 64. Top tether anchor points are marked with an anchor symbol.
— Support foot: some child seats are suppor-
ted by a support foot resting on the floor of the vehicle. This support foot helps pre­vent the child seat tipping forward in a crash. Child seats with a support foot can only be used on the front passenger seat and the outer rear seats →
Recommended child seat securing systems
V
olkswagen recommends that child seats are
secured as follows:
— Infant carrier or rear-facing child seat:
ISOFIX and support foot.
.
Safe transport of children
61
Page 64
ront-facing child seat: ISOFIX and top
— F
tether and possibly also support foot.
Applies only in Australia:
WARNING
WARNING
Incorrect use of the support foot can cause
vere or fatal injuries.
se
Ensure that the support foot is always
·
correctly and safely installed.
Child restraint anchorages are designed to withstand only those loads imposed by cor­rectly fitted child restraints. Under no cir­cumstances are they to be used f seatbelts, harnesses, or for attaching other items or equipment to the vehicle.
Securing a child seat with ISOFIX/i-Size
Please refer to and at the start of the chapter on page 57.
Quick guide to ISOFIX and i-Size installation
The identification marking of the ISOFIX or i­Size anchorage points is equipment and country dependent.
The following table shows the installation
or ISOFIX or i-Size child seats at the
options f ISOFIX or i-Size anchorage points of the indi­vidual vehicle locations.
or adult
Group
Group 0: up to
10 kg
Group 0+: up to 13 kg
Group 1: 9 to 18 kg
Group 2: 15 to
25 kg Group 3: 22 to 36 kg
i-Size child re­straint system
Booster seat
62 Safety
Orienta-
tion of
the child
seat
Rear fac­ing
Rear fac­ing
Rear fac­ing
Forward facing
Forward facing Forward facing Rear fac­ing Forward facing Forward facing
Front passenger seat
Size
Front pas-
class /
ISOFIX
class
E/R1 X IL-SU IL-SU X
E/R1
C/R3 D/R2 C/R3
B/F2X
A/F3
–/R2 X i-U i-U X
–/B2,
F2X
–/B2, B3 i-B X i-B X
senger
front air-
bag activ
IL-SU, IUF X IL-SU, IUF XB1/F2X
– IL-SU X IL-SU X
– IL-SU X IL-SU X
Front pas-
senger
front air-
a-
bag deacti-
ted
X IL-SU IL-SU XD/R2
X IL-SU IL-SU X
i-U X i-U X
vated
Outer seats
on the rear bench seat
Centre seat on the rear
bench
seat
Page 65
— Size class: the size class shown corre-
sponds to the permissible weight range of the child using the seat. The size class is indicated on the ECE appro
val label for child seats with “universal” or “semi-uni­versal” approval. A size class indication is affixed to the child seat.
— X: seat not suitable for securing an ISOFIX
or i-Size child seat in this group.
— IL-SU: seat suitable for installing an ISOFIX
child seat with “semi-universal” approval. Refer to the vehicle list supplied by the child seat manufacturer.
— IUF: seat suitable for installing an ISOFIX
child seat with “universal” approval.
— i-U: seat suitable for installing a front-fac-
ing or rear-facing i-Size child seat with “universal” approval.
— i-UF: seat suitable for installing a front-
facing i-Size child seat with “universal” ap­proval.
— i-B: seat suitable for installing a forward-
facing ISOFIX booster seat of Group 2/3 as well as a forward-facing i-Size child seat for children with a height of 100 – 150 cm (approximately 39 – 59 inches).
Installing child seats with ISOFIX/i-Size
Fig. 44 Markings identifying the i-Size anchor-
age points f bench seat.
Fig. 45 Markings identifying the i-Size anchor­age points f seat.
or child seats on the seats of the rear
or child seats on the front passenger
Fig. 43 Markings identifying the ISOFIX anchor­age points f bench seat.
11A012720AB
or child seats on the seats of the rear
Fig. 46 Illustration: fitting a child seat with the attachment arms.
The location of the ISOFIX or i-Size anchorage points is indicated by a symbol → Fig. 43, → Fig. 44 or → Fig. 45.
—
Observe the instructions → page 59.
Safe transport of children
63
Page 66
— Fold down any protective caps that may
be fitted on the ISOFIX or i-Size anchor points.
Push the attachment arms of the child
—
seat in the direction of the arrow onto the ISOFIX or i-Size anchorages → Fig. 46. The child seat must click and audibly securely into place.
Securing child seats with the top tether
Please refer to and at the start of
the chapter on page 57.
— Perform a pull test on both sides of the
child seat to check that the child seat is properly engaged.
If the child seat is fitted with a support foot, the foot must stand firmly on the floor of the vehicle.
Fig. 47 In the luggage compartment: attached top tether.
64 Safety
Fig. 48 On the rear of the front passenger seat: attached top tether.
Page 67
Fig. 49 In the backrest of the Top sports seat on the passenger side: opening for the top tether (schematic diagram).
1
Opening for the top tether.
ISOFIX child seats with “universal” approval must be secured with an upper strap ( tether) in addition to the ISOFIX anchor points.
Only secure the strap to the top tether an­chor rings provided for this purpose. Anchor rings for use with the top tether are marked by a symbol and sometimes also with “TOP TETHER”.
— Observe the instructions → page 59. — Push the head restraint on the vehicle seat
all the way up or remove it.
— Position the child seat in the centre of the
seat cushion.
top
— Push the attachment arms on the child
seat into the ISOFIX anchor points as shown by the arrows→ page 62. The child seat must click and audibly securely into place.
—
Remove the luggage compartment cover if necessary.
— Only applies to the Top sports seat: Feed
the top tether through the opening in the backrest → Fig. 49
—
Guide the top tether of the child seat to the rear over the seat and hook it into the corresponding anchor ring labelled “top tether” .
— Tighten the upper strap so that the top of
the child seat rests against the rear seat backrest.
1 .
WARNING
Only secure the strap to the top tether an­chor rings pro to do this could lead to severe injuries.
Each anchor ring can hold only one child
·
seat restraining strap. Never fasten the strap on a child seat to
·
any other fastening rings.
in the luggage compartment behind the rear seat backrest.
vided for this purpose. Failure
Depending on the market and model, there may be two or three anchor rings
Securing a child seat using the seat belt
Please refer to and at the start of the chapter on page 57.
If you want to fit a child seat from the “uni-
ersal” (u) approval category in your vehicle,
v you must first ensure that it is approved for the seat position in question. Relevant infor-
11A012720AB
mation is given on the orange ECE approval label of the child seat. Installation options are shown in the table below.
Safe transport of children
65
Page 68
Front passenger seat
Group
Group 0 up to 10 kg x u u Group 0+ up to 13 kg x u u
Rear facing 9 to 18 kg x u u
Group 1
Forward facing 9 to 18 kg u x u Group 2 15 to 25 kg u x u Group 3 22 to 36 kg u x u
u: universal; x: seat not suitable for securing a child seat of this group.
Securing a child seat using the seat belt
Observe the instructions → page 59.
— — Set the seat belt height so that the seat
belt routing follows a natural line and is adjusted to the child seat without turning back on itself. For rear-facing child seats, use the lowest position of the belt height adjuster.
— Fasten the seat belt and guide it through
the child seat as described in the child seat manufacturer's instructions.
— Ensure that the seat belt is not twisted.
Child's weight
Front passenger
front airbag acti-
ated
v
— Insert the latch plate into the buckle for
Child seats with the approval category “semi­universal” that are secured using a seat belt and support foot must not be fitted on the middle seat of the rear bench seat.
If a child seat of Group 2/3 with backrest is used, additionally use the fourth anchorage point of the child seat for the seat belt. Ob­serve the instructions for use of the child seat.
Front passenger
front airbag deac-
tivated
the appropriate seat and push it down un­til it audibly engages.
Seats on the
rear bench
seat

In an emergency

Making you and your vehicle saf
e
Observe any legislation concerning the safety of a broken-down vehicle. For example, many countries stipulate that you have to switch on the hazard warning lights and wear a high­visibility waistcoat → page 68.
Checklist
To ensure your own safety and that of your passengers, observ the specified order →
Stop the vehicle at a safe distance away
1. from moving traffic and on a suitable surface.
2. Depress and hold the brake pedal.
66
e the following points in
:
Safety
3. Switch on the hazard warning lights → page 10.
Switch on the electronic parking brake
4. → page 177. The vehicle’s drive system is deactivated.
5. Deactivate the vehicle’s drive system → page 138. The red indicator
lights up in the digital instru-
lamp ment cluster.
6.
Take your foot off the brake pedal.
7. Ensure that all occupants exit the vehicle and go to a safe place away from moving traffic, e.g. behind the safety barrier. Take all vehicle keys with you. Observe the country-specific regulations con­cerning high-visibility waistcoats.
8. Set up the warning triangle to draw the attention of other road users to your ve­hicle.
Page 69
9. Seek expert assistance if necessary.
When the hazard warning lights are switched
or example if you are being towed, you
on, f can still indicate a change in direction or lane change by operating the turn signal. The haz­ard warning lights will be interrupted tempo­rarily.
Comply with the important information on towing → page 304.
Switch on the hazard warning lights, e.g. in the following situations:
— When traffic ahead suddenly slows down
or you reach the tail end of a traffic jam to
warn vehicles behind you. — When there is an emergency. — If the vehicle breaks down. — When the vehicle is being towed.
Always follow local regulations for the use of the hazard warning lights.
If the hazard warning lights are not working, you must use an alternative method of draw­ing attention to the broken-down vehicle. This method must comply with traffic legisla­tion.
WARNING
Any broken-down vehicle poses a high ac­cident risk f other road users.
·
·
·
·
11A012720AB
or the vehicle occupants and
Stop the vehicle as soon as possible and when safe to do so.
Park the vehicle at a safe distance from moving traffic.
Switch on the hazard warning lights. Never leave other persons alone in the
vehicle, particularly children or people requiring assistance. This applies in par­ticular when the doors are locked. Peo­ple locked in the vehicle may be subjec­ted to very high or very low tempera­tures.
WARNING
Ignoring any of the items on this important
ety checklist can lead to accidents and
saf severe injuries.
Follow the actions in the checklist and
·
observe the general safety procedures.
NOTICE
When pushing the vehicle by hand, do not press on the rear lights, the rear spoiler or large panels. This could damage the vehicle and loosen the rear spoiler.
The 12-volt vehicle battery will dis­charge if the hazard warning lights are
ver a long period of time – even
left on o when the ignition is switched off.
Depending on the vehicle equipment,
the brake lights flash in quick succes­sion if you brake sharply or initiate full brak­ing at a speed of more than 80 km/h (about 50 mph). This provides an especially conspic­uous warning for the following traffic. If you then continue to brake, the hazard warning lights will be switched on automatically at speeds under approximately 10 km/ h (6 mph). Once the vehicle starts to acceler­ate, the hazard warning lights will switch off again.
What to do in the event of an accident or a fire
Checklist of what to do after an accident
To ensure your own safety and that of your passengers in an accident, observ lowing actions in the specified order →
✓ Deactiv ✓ Switch on the hazard warning lights
✓ Set up the warning triangle to draw the
ate the vehicle’s drive system.
→ page 13.
attention of other road users to your ve­hicle.
e the fol-
:
In an emergency 67
Page 70
✓ If necessary, remo
the hazard area and provide first aid.
✓ Report the accident to the fire service.
Inform the fire service that the vehicle in question has an electric drive.
✓ Wait for the emergency services at the
scene of the accident.
✓ Inform the emergency services and the
persons involved at the scene of the ac­cident that it is an electric vehicle.
Checklist of what to do in the event of a fire
To ensure your own safety and that of your passengers in the e serve the following actions in the specified order →
✓ Deactiv ✓ Switch on the hazard warning lights if
✓ If possible, place the warning triangle in
✓ If necessary, remove all persons from
✓ Report the fire to the fire service. Inform
✓ Wait for the emergency services at
✓ Inform the emergency services and the
✓ Do not attempt to extinguish the fire
✓ Do not remain near the burning vehicle.
:
ate the vehicle’s drive system.
possible → page 13.
position to draw the attention of other road users to your vehicle.
the hazard area and provide first aid.
the fire service that the vehicle in ques­tion has an electric drive.
a safe distance.
persons involved at the scene of the ac­cident that it is an electric vehicle.
yourself.
ve all persons from
vent of a vehicle fire, ob-
WARNING
In the event of a fire, an explosion and leaking hazardous substances can cause se­rious injuries.
ver remain near the burning vehicle.
Ne
·
If the system detects that an accident has happened, the high-
tery is automatically deactivated.
— When the high-voltage battery is deacti-
vated, go to a qualified workshop to have the high-voltage battery serviced.
voltage bat-
Emergency equipment
First-aid kit
Depending on the v first-aid kit may be located in a stowage compartment or a holder in the luggage com­partment, under the luggage compartment floor or in the vehicle interior.
The first-aid kit must comply with legal re­quirements. Please observe the use-by date of the contents.
After use, renew contents if necessary and stow the first-aid kit safely again.
Warning triangle
ehicle equipment, the
WARNING
Ignoring any of the items on this important
ety checklist can lead to accidents and
saf severe injuries.
Follow the actions in the checklist and
·
observe the general safety procedures.
68 Safety
Fig. 50 In the boot lid: holder f triangle.
Depending on the equipment, the warning triangle may be located in the boot lid. With
or the warning
Page 71
the boot lid open, grasp the warning triangle at the recess and turn by 90° towards the front of the v ing triangle through the opening.
The warning triangle must comply with legal requirements.
Return the warning triangle to its holder after use.
High-visibility waistcoat
Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage compartment in the front door trim or in the glove box → page 9, → page 14.
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front passenger seat.
The fire extinguisher must comply with legal regulations, must always be ready for use and must be checked regularly (see inspection seal on the fire extinguisher).
ehicle. Then remove the warn-
WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the v vere injuries.
Always secure the first-aid kit, warning
·
triangle and fire extinguisher safely in the holders in the vehicle.
Stow the high-visibility waistcoat in
·
a stowage compartment so that it is easily accessible.
11A012720AB
ehicle and cause se-
Legally required eCall Emer­gency System
Fig. 51 In the roof console: control f required eCall Emergency System (behind button cover).
Statutory eCall emergency call system.
Fig. 52 Control f lamp and button.
1
Indicator lamp.
2
Button for legally required eCall Emer­gency System.
Depending on the equipment and country, the vehicle may be equipped with an emer­gency call system. In some countries, the free legally required eCall Emergency System is activated as standard. The control unit is in the roof console.
The emergency call function enables help to be organised as quickly as possible in danger-
or emergency call: indicator
or legally
In an emergency 69
Page 72
ous situations. A voice connection is estab­lished with a public emergency call centre. The call centre communicates in the lan­guage of the country in which the v located. In addition, legally required data rel­evant for the emergency call are transmitted automatically to the public emergency call centre, such as the current vehicle position.
The legal basis for data processing by the le­gally required eCall Emergency System corre­sponds to the country-specific legislation such as the EU Regulation 2015/758. Please also observe the information on data storage and services → page 366.
The required connection is established by a factory-fitted control unit. Additional com­ponents are required in order to ensure that the function is still possible even after a seri­ous accident, e.g. emergency call micro­phone, emergency loudspeaker and an inte­grated battery that is independent of the ve­hicle electrical system.
Indicator lamp for the statutory eCall Emer­gency System
There is an indicator lamp → Fig. 52 control. Depending on the operational status of the emergency call system in the v the indicator lamp lights up in different col­ours and light sequences:
Indicator lamp does not light up: emergency call is not available.
Indicator lamp flashes red for about 20 seconds after the ignition has been switched on: emergency call is deacti­v
ated.
Indicator lamp lights up red continu­ously: system error. Emergency call is restricted or not a
Indicator lamp lights up green: emer­gency call is a for operation in the vehicle.
Indicator lamp flashes green: emer­gency call is activ
vailable, system is ready
e.
ehicle is
1 in the
ehicle,
vailable.
WARNING
The following conditions may limit or pre-
ent the execution of a manual or automat-
v ic emergency call:
Your current emergency call location is
·
in an area with no or insufficient mobile communications and GPS reception.
No 2G/3G mobile communications net-
·
work of telecommunication providers is available in areas with sufficient mobile communications and GPS reception.
The emergency call system is not availa-
·
ble in some countries. The public emergency call centre is
·
technically not able to receive emergen­cy call data.
The components in the vehicle required
·
for the manual or automatic emergency call are damaged or do not have suffi­cient electrical power.
The ignition of the vehicle is not switch-
·
ed on.
Initiating an emergency call manually
Briefly press on the button cover
—
old open the button cover.
f
— Press and hold the emergency call button
→ Fig. 52 emergency call is now initiated and a v connection is established to the public emergency call centre.
If you have accidentally pressed the emer­gency call button, cancel the emergency call immediately.
— Press the emergency call button again un-
til the indicator lamp lights up green con­tinuously.
Automatic emergency call
An automatic emergency call is initiated only when the ignition is switched on.
A connection to the public emergency call centre is established when the airbags or belt tensioners have been triggered. The auto­matic emergency call cannot be cancelled by
2 for several seconds. The
and
oice
70
Safety
Page 73
pressing the emergency call button → Fig. 52 2 .
Rescue measures will be initiated automati­cally if there is no response to questions from the public emergency call centre.
Integrated battery
The integrated battery ensures that the legal­ly required eCall Emergency System remains
vailable for some time if the 12-volt vehicle
a battery is disconnected or faulty.
A corresponding message will be displayed in the instrument cluster display if the integra­ted battery is discharged or faulty. If this message is displayed, immediately go to a qualified workshop and have the integrated battery replaced.
Have the integrated battery checked by a qualified workshop after about
3 years and replaced if necessary.
Data transmission
In the event of an emergency call, the legally prescribed data are transmitted to the public emergency call centre in order to determine necessary rescue measures.
The data on the vehicle location are continu­ously overwritten so that only the last three stored locations required for correct func­tioning of the legally required eCall Emergen­cy System are available. The vehicle is there­fore not permanently tracked.
The data relating to the emergency call are processed exclusively in order to ensure cor­rect functioning of the legally required eCall Emergency System. The data related to the emergency call are automatically deleted from the system 13 hours after the emergen­cy call was triggered.
The transmitted data include the following:
— Current position of the vehicle when the
emergency call was triggered.
— Two other positions shortly before the
emergency call was triggered (route driv­en, a few 100 m or around 328 ft).
— Vehicle identification number (VIN).
11A012720AB
— Type of vehicle drive. —
Vehicle type. — Type of trigger (automatic or manual) — Type of call. — Direction in which the vehicle was moving
when the emergency call was triggered. — Time of collision. — Reliability of positioning data. — Data record version. — Counter of data strings transferred per
call. — Estimated number of passengers.
The function of the legally required
eCall Emergency System may be re­stricted if Infotainment systems have been retrofitted.
Troubleshooting
Fault in legally required eCall Emergen­cy System
The indicator lamp in the emergency call but­ton lights up red continuously . In addition, the message
visit workshop.
ment cluster display.
There is a system fault in the legally required eCall Emergency System. It is not possible to make an emergency call.
— Drive immediately to a qualified workshop. — Have the fault rectified.
Legally required eCall Emergency Sys­tem restricted
The indicator lamp in the emergency call but­ton lights up red continuously . In addition, the message
Please visit workshop.
strument cluster display.
The function of the legal emergency call sys­tem eCall is only available to a limited extent. It is not possible to make an emergency call.
Error: Emergency call function. Please
may be displayed in the instru-
Emergency call function restricted.
may be displayed in the in-
In an emergency 71
Page 74
— Drive immediately to a qualified workshop.
Have the fault rectified.
—
72 Safety
Page 75

Opening and closing

ehicle key
V
high or very low temperatures depend­ing on the season. This can cause serious injuries and illness or fatalities, especial­ly among small children.
Functions of the vehicle key
Fig. 53 Vehicle key.
1
Unlock the vehicle. All turn signals flash twice.
2
Unlock only the boot lid. All turn signals flash twice. To do this, press and hold the button briefly.
3
Lock the vehicle. All turn signals flash once.
4
The indicator lamp flashes when the button is pressed if all doors and the boot lid are closed.
WARNING
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
ehicle keys with you when you
Take all v
·
leave the vehicle. Children or unauthor­ised persons could otherwise lock the doors and boot lid, activate the vehicle’s drive system or switch on the ignition and thus operate electrical equipment, such as the electric windows.
Never leave children or people requiring
·
assistance alone in the vehicle. They could become trapped in the vehicle in an emergency and may not be able to get themselves to safety. For example,
11A012720AB
locked vehicles may be subjected to very
NOTICE
Protect the key from moisture and excessive vibration.
Spare key
Fig. 54 Vehicle key: releasing the spare key.
1
Press the release button briefly. The key-
olds open.
ring f
2
Press the release button and pull the spare key out in the direction of the ar­row.
3
Spare key.
A spare key → Fig. 54 3 is located in the ve­hicle key which can be used to lock and un­lock the v
ehicle manually → page 73.

Vehicle key 73

Page 76
Changing the button cell
Fig. 55 V
ehicle key: opening battery compart-
ment cover.
ehicle key: replacing the button cell.
Fig. 56 V
Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a qualified workshop →
—
Remove the spare key → Fig. 55 1 → page 73.
— Insert the spare key in the slot → Fig. 55
2 , press in the direction of the arrow and
lever off the cover.
— Lever the button cell out of the battery
compartment → Fig. 56.
— Press the new button cell into the battery
compartment → .
— Press the cover onto the housing
→ Fig. 55. — Put the spare key back → page 73. — Dispose of discharged batteries in an envi-
ronmentally responsible way.
.
DANGER
If button cell batteries are swallowed or get into the wind pipe, this can lead to serious
ven fatal injuries due to suffocation or
or e internal burns within a very short space of time.
Call for medical help immediately if you
·
suspect that someone has swallowed a button cell battery.
If the battery cover cannot be closed, do
·
not use the remote control. Always keep the remote control and key
·
fob with button cells out of the reach of children.
NOTICE
ehicle key can be damaged if the
The v
·
button cell is not changed properly. Unsuitable batteries can damage the vehi-
·
cle key. Replace discharged batteries only with new batteries of the same voltage rating, size and specification.
Pay attention to the correct polarity when
·
inserting the battery.
The type of batteries used in the re-
mote control of your v contain perchlorate. This may require special handling. Please observe all the legal require­ments regarding the handling and disposal of these batteries. We recommend that you have this service carried out by a Volkswagen dealership or a qualified workshop.
ehicle key may
Synchronising the vehicle key
If you cannot lock or unlock the v the vehicle key, synchronise the vehicle key or replace the button cell → page 74.
Synchronising the vehicle key: — Stand beside the vehicle.
— Press the
twice in quick succession.
button on the vehicle key
ehicle with
74 Opening and closing
Page 77
OR:
Remove the spare key → page 73.
— — If necessary, remove the cover of the driv-
er door handle→ page 80.
— Press the
Unlock the vehicle using the spare key.
— — Open the driver door. If the vehicle has an
anti-theft alarm, this will be triggered im­mediately → page 83.
— Switch on the ignition. Please note: to
switch on the ignition, place the vehicle key in the drink holder or the stowage compartment in the centre console → page 139.
The synchronisation process is complete.
button on the vehicle key.
Troubleshooting
Vehicle cannot be locked or unlocked
The remote control is subject to interference caused by obstacles, adverse weather condi­tions or other transmitters operating in the same frequency range in the vicinity of the vehicle, e.g. mobile devices, or due to a weak or flat button cell.
OR: the central locking system has switched itself off temporarily to protect itself against overloading.
— Close the driver door. — OR: synchronise the vehicle key
→ page 74.
— OR: change the button cell in the vehicle
key → page 74.
Indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash when pressing the button, the but­ton cell in the vehicle key has to be replaced → page 74.
Additional or replacement vehicle keys can be obtained from a Volkswagen
dealership.
11A012720AB
Keyless locking and start­ing system “Keyless Ac­cess”
Introduction to the topic
The Keyless Access function allows the v cle to be unlocked and locked without active­ly using the vehicle key. For this purpose, a valid vehicle key must be within close range of the vehicle.
Unlocking or locking the vehi­cle with Keyless Access
Fig. 57 In the door handle: sensors.
Fig. 58 Keyless Access: operating ranges.
Configuring Keyless Access
viour of the keyless access locking
The beha and starting system Keyless Access can be
ehi-

Keyless locking and starting system “Keyless Access”

75
Page 78
Vehicle
set in the system.
If the Keyless Access function is deactivated, the functions of the system may be restric­ted.
Unlocking the vehicle
—
Touch the sensor → Fig. 57 side of the door handle. All turn signals flash twice.
The entire v is touched twice.
Unlocking the vehicle when approaching
The vehicle can be unlocked as you approach it. For this, the function must be activated in the Infotainment system and the vehicle key must be located in the operating range of the vehicle.
— The vehicle is unlocked if the vehicle key is
detected within the operating range → Fig. 58. All turn signals flash twice.
The “Unlock vehicle when approaching” func­tion is deactivated if the vehicle is not un­locked for a longer period of time. The func­tion is re-activated with the next locking ac­tion.
If single door unlocking is activated in the central locking settings in the Infotainment system, there may be restrictions with the“Unlock vehicle when approaching” func­tion.
Locking the vehicle
— Park the vehicle. —
Touch the sensor → Fig. 57 side of the door handle. All turn signals flash once.
The unlocking function is deactiv a few seconds so that you can check that the vehicle has been locked successfully.
Unlocking the boot lid
When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle key is located within the op-
menu in the Infotainment
A on the in-
ehicle is unlocked if the sensor
B on the out-
ated for
erating range of the boot lid. The boot lid will be locked again after closing.
Please note: When "Central locking, all doors" and "Keyless Access unlocking when ap­proaching" are activated in the Infotainment system, the vehicle remains unlocked after the boot lid has been opened and closed . The vehicle must be actively locked.
Temporarily deactivating Keyless Access
The Keyless Access unlocking function can be deactivated temporarily:
— Lock the vehicle with the
v
ehicle key.
— Touch the sensor on the outside of the
door handle once within five seconds → Fig. 57 the door handle when doing this. Keyless
Access is now temporarily deactiv
— You can check that it is deactivated by
waiting for at least ten seconds and then pulling the door handle. It should not be possible to open the door.
When the vehicle is next unlocked, it can be unlocked electronically with the vehicle key only. Keyless Access is reactivated the next time the vehicle is unlocked →
P
ermanently deactivating Keyless Access
Keyless Access can be permanently deactiva­ted in the Infotainment system →
B . Do not put your hand around
button on the
ated.
.
.
NOTICE
When Keyless Access is deactivated, depend­ing on equipment, the sensor-controlled opening and closing of the boot lid → page 87 is also deactiv function is active in the vehicle menu.
ated even it the
Troubleshooting
Keyless Access does not work
The function of the door handle sensors may be restricted if they become v
— Clean the sensors.
ery dirty.
Opening and closing
76
Page 79
All turn signals flash four times
ehicle key used last is still in the vehicle.
The v
— Remove the key and lock the vehicle.
Automatic deactivation of the sensors
The sensors will be deactivated in the follow­ing circumstances:
— The vehicle is not unlocked or locked for
an extended period.
— A sensor has been triggered an excessive
number of times.
Activating sensors again:
— Unlock the vehicle with the
the v
ehicle key.
button in
NOTICE
Please note that the sensors in the handles could be activ or steam if a valid remote control key is with­in the operating range. If at least one window is open and the sensors in a door handle are continuously activated, all windows will close. All windows could open if the jet of water or steam is moved away from the door handle sensor surfaces briefly and then moved back again → page 75.
tions can occur in the Keyless Access system. Go to a qualified workshop.
message will be shown in the ID. Cock­pit . This may occur if the vehicle key is dis­rupted by another radio signal or is covered by another item such as an aluminium suit­case.
ated by a powerful jet of water
If the message appears in the ID. Cockpit , malfunc-
If there is no vehicle key in the vehicle or if it is not detected, a corresponding
Error: Keyless Access system

Doors and central locking button

Introduction to the topic
The doors can be locked manually and, in some cases, also unlocked manually, if the v
ehicle key or central locking fails, for exam-
ple.
The central locking system enables you to centrally lock and unlock all the doors, the boot lid and the charging socket flap of the vehicle.
The vehicle can be locked if the ignition has been switched off or the driver has deactiva­ted the vehicle’s drive system before leaving the vehicle.
A symbol in the ID. Cockpit indicates if one or more doors are not closed properly.
driv
e on! Open the door in question and then
close it again.
This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been locked when all doors are closed.
WARNING
Any door that is not properly closed could open suddenly while the v tion. This could lead to severe injuries.
Stop as soon as possible and close the
·
door. Ensure that the door is closed properly
·
and that the lock has engaged. The closed door must be flush with the sur­rounding body panels.
Doors should only be opened or closed
·
when you are sure there is no-one in their path.
ehicle is in mo-
Do not
11A012720AB
WARNING
Any door being held open by the door ar­rester could close une
Doors and central locking button
xpectedly in strong
77
Page 80
winds or if the vehicle is on a slope. This could lead to injuries.
Always keep a good grip on the handle
·
when opening and closing doors.
WARNING
The opening and closing paths of the doors and boot lid are potential danger areas where injury can occur.
The doors and the boot lid should there-
·
ore only be opened or closed when you
f are sure that nobody is in their path.
WARNING
Careless locking of the doors can cause se­rious injuries.
ehicle is locked from the outside,
If the v
·
the doors and electric windows cannot be opened from the inside.
The central locking system locks all
·
doors. Locking the vehicle from the in­side can prevent accidental opening of the doors and unauthorised persons from entering the vehicle. However, locked doors can delay assistance to passengers inside the vehicle in the event of an accident or emergency.
Never leave children or people requiring
·
assistance alone in the vehicle. All doors can be locked from the inside using the central locking button. This may mean that people lock themselves in the vehi­cle. People locked in the vehicle may be subjected to very high or very low tem­peratures.
Temperatures inside a locked vehicle
·
may be extremely hot or cold depending on the season. This can cause serious in­juries and illness or fatalities, especially among small children.
Never leave anyone inside a locked vehi-
·
cle. People in the vehicle could become trapped in an emergency and may not be able to get themselves to safety.
NOTICE
People who are locked in the vehicle can un­lock the doors in an emergency by pulling the door release le must be pulled beyond a noticeable resist­ance in this case.
ver forcefully twice. The lever
NOTICE
When carrying out manual opening or clos­ing, remove parts carefully and install them again correctly in order to avoid damage to the vehicle.
Opening doors
Please refer to and at the start of
the chapter on page 77.
Opening doors from outside
There is a button behind the door handles.
—
Unlock the vehicle using the vehicle key → page 73.
— Press the button behind the door handle.
Opening doors from inside
Pull the door release lever only slightly. Do not pull the door release lever beyond the re­sistance.
Indicator lamp in the driver door
Please refer to and at the start of
the chapter on page 77.
The central locking system indicator lamp is located in the driv
Vehicle locked: red LED flashes at short inter­vals for approximately two seconds, and then more slowly. The indicator lamp does not flash if the vehicle was locked with the cen­tral locking button in the driver door → page 79.
er door.
78 Opening and closing
Page 81
Automatic locking and un­locking
Please refer to and at the start of
the chapter on page 77.
Automatic locking (Auto Lock)
The v
ehicle locks itself automatically at speeds above approximately 15 km/h (9 mph). The indicator lamp locking button will light up yellow when the vehicle is locked.
Automatic unlocking (Auto Unlock)
All vehicle doors and the boot lid are auto­matically unlocked if one of the following conditions applies:
— The electronic parking brake is engaged
and the ignition is switched off.
— OR: the door release lever has been oper-
ated. This applies at speeds up to 15 km/h (9 mph).
— OR: in an accident where the airbags have
been triggered → page 82.
Automatic unlocking gives emergency responders access to the vehicle.
in the central
Central locking touch control
Please refer to and at the start of
the chapter on page 77.
Fig. 59 In the driv
control.
Depending on the market, the touch panel for the central locking can also be found in the front passenger door. If the vehicle has been locked from outside with the vehicle key, the central locking touch control is not activated.
Please note the following if the vehicle was locked from inside using the central locking touch control:
— The indicator lamp
lights up yellow when all doors are closed and locked → Fig. 59.
—
The anti-theft alarm will not be activated → page 83.
The doors can be opened from the inside by pulling the door release handle. The indicator
in the touch control goes out. The
lamp unopened doors and boot lid remain locked and cannot be opened from the outside.
If the driv locked.
er door: central locking touch
in the touch control
er door is open, it will not be
11A012720AB
Doors and central locking button 79
Page 82
Opening and closing the driv­er door manually
Please refer to and at the start of
the chapter on page 77.
Fig. 60 Handle on the driv
the cover.
er door: levering off
driver door is unlocked. Observe the informa­tion about the anti-theft alarm → page 83.
—
The alarm is triggered when the driver door is opened → page 83.
— The vehicle must be started manually once
unlocked → page 139.
— Activate the vehicle’s drive system to
switch off the alarm.
The electronic immobiliser recognises a valid vehicle key.
The anti-theft alarm is activated when the vehicle is locked manually using
the key bit → page 83.
Manually closing the front passenger door and rear doors
Please refer to and at the start of
the chapter on page 77.
Fig. 61 Locking the driv
— Lever the cap off with the vehicle key in
the direction of the arrow → Fig. 60. — Insert the key bit into the lock cylinder. — Turn the spare key clockwise to lock the
vehicle → Fig. 61. — Turn the spare key anticlockwise to unlock
the vehicle. — Pull the driver door handle forcefully to
open the door. — Fit the cap again.
Things to note when unlocking manually
When manual locking takes place, all doors are locked. With manual unlocking, only the
80 Opening and closing
er door manually.
Fig. 62 In the end face of the right-hand door: locking the v
The front passenger door and the rear doors can be locked manually. The anti-theft alarm is not activated in this case → page 83.
— Open the door. — Remove the rubber seal
ehicle manually with the spare key.
from the end
face of the door.
Page 83
— Insert the spare key in the vertical slot and
turn → Fig. 62. Secure the rubber seal again.
— — Ensure that the door is locked. — The vehicle should be checked by a quali-
fied workshop as soon as possible.
A door that has been locked manually will be unlocked again if the vehicle is unlocked or the door in question is opened from the in­side.
The doors can be unlocked and opened from the inside by pulling the door re-
lease handle.
Electric childproof lock
Please refer to and at the start of
the chapter on page 77.
Fig. 63 In the driv
electric childproof lock.
The electric childproof lock stops the doors from being opened and the electric windows in the doors from being operated.
To switch the electric childproof lock on or off:
— Switching on: press the touch control. — Switching off: press the touch control
again.
11A012720AB
er door: touch control for
The
indicator lamp in the touch control
lights up yellow when the childproof lock is
e → Fig. 63.
activ
WARNING
When the electric childproof lock is activa­ted, the rear doors cannot be opened from the inside.
ver leave children or people requiring
Ne
·
assistance alone in the vehicle when the doors are locked. This may mean that these people lock themselves in the ve­hicle. They could become trapped in the vehicle in an emergency and may not be able to get themselves to safety. People locked in the vehicle may be subjected to very high or very low temperatures.
Temperatures inside a locked vehicle
·
may be extremely hot or cold depending on the season. This can cause serious in­juries and illness or fatalities, especially among small children.
SAFELOCK
Please refer to and at the start of
the chapter on page 77.
Depending on the v the vehicle may have a SAFELOCK mecha­nism.
The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it more difficult to break into the vehi­cle. The doors can no longer be opened from the inside →
Deactivating SAFELOCK
The SAFELOCK can be deactivated in one of the f
ollowing ways:
— Press the
again within 2 seconds.
—
Touch the sensor on the outside of the door handle again within 2 seconds → page 75.
ehicle equipment level,
.
button on the vehicle key
Doors and central locking button
81
Page 84
— Switch on the ignition. — OR: deactiv
the anti-tow alarm → page 83.
Depending on the equipment level, tempora­rily deactivate the interior monitoring and the anti-tow alarm in the the Infotainment system before locking the vehicle → page 83.
A message may be displayed in the ID. Cock­pit indicating that SAFELOCK is active.
The following applies when SAFELOCK is de­activated:
— The vehicle can be unlocked and opened
from the inside using the door release lev-
er. — The anti-theft alarm is active → page 83. — The interior monitoring and anti-tow
alarm are deactivated → page 83.
ate the interior monitor and
Vehicle Settings
menu in
WARNING
Always take care when using the SAFELOCK as you could cause serious injuries.
ver leave anybody in the vehicle if the
Ne
·
vehicle has been locked using the vehi­cle key. The doors can no longer be opened from the inside once the SAFE­LOCK is activated.
If you unlock the driver door mechani-
cally using the v driver door is unlocked, and not the whole vehicle. The doors are released (but not un­locked) and the central locking button is acti­vated only when you switch on the ignition.
ehicle key, only the
Troubleshooting
Please refer to and at the start of
the chapter on page 77.
Indicator lamp lights up continuously
The red LED in the v short intervals and then lights up continuous­ly.
ehicle door flashes at
There is a fault in the locking system.
Go to a qualified workshop. Volkswagen
—
recommends using a Volkswagen dealer­ship for this purpose.
Turn signals do not flash
If the turn signals do not flash as confirma­tion when you lock the vehicle:
— At least one of the doors or the boot lid is
not closed or
— The bonnet is not closed
Vehicle locks itself automatically
The vehicle locks again automatically after approximately 45 seconds if one of the fol­lowing conditions applies:
— The vehicle was unlocked but not opened. — The ignition was not switched on. — The boot lid was not opened. — The vehicle was unlocked by means of the
lock cylinder.
— The vehicle was locked with the control
button in the vehicle interior.
Response when locking the vehicle with a second vehicle key
The vehicle key inside the vehicle is disabled for activating the vehicle’s drive system as soon as the vehicle is locked from outside with a second vehicle key. Press the ton on the inside v lease it for activating the vehicle's drive sys­tem → page 138.
Locking the vehicle after airbags have been triggered
The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the extent of the damage, the vehicle can be locked as follows after an accident.
— Switch off the ignition. — Open the driver's door and close it again. — Lock the vehicle.
It may not be possible to lock or un­lock the vehicle using the Keyless Ac-
ehicle key in order to re-
but-
82 Opening and closing
Page 85
cess if the 12-volt vehicle battery or button cell in the v The vehicle can be locked or unlocked man­ually → page 77.
message will be shown in the ID. Cockpit. This may occur if the vehicle key is disrupted by another radio signal or is covered by an­other item such as an aluminium suitcase → page 137.
ehicle key is weak or discharged.
If there is no vehicle key in the vehicle or if it is not detected, a corresponding

Anti-theft alarm

Depending on the v the vehicle may have an anti-theft alarm.
The anti-theft alarm monitors the doors, bonnet and the boot lid.
The anti-theft alarm is automatically activa­ted when the vehicle is locked.
If the vehicle is not opened electronically with a valid vehicle key, the anti-theft alarm is triggered and emits acoustic and visual warning signals for up to five minutes.
When does the system trigger an alarm?
— When a door that was unlocked mechani-
cally with the vehicle key is opened. — When the bonnet is opened. — When the boot lid is opened. — When an invalid vehicle key is used. — If there is movement inside the vehicle (in
vehicles with interior monitoring)
→ page 83. — If the vehicle is lifted or towed (vehicles
with anti-tow alarm) → page 83. — If the vehicle is transported on a car ferry
or by rail (vehicles with anti-tow alarm or
interior monitoring) → page 83. — If a bicycle carrier that is connected to the
anti-theft alarm system is removed. — If a trailer that is connected to the anti-
11A012720AB
theft alarm system is removed.
ehicle equipment level,
— If the 12-volt vehicle battery is disconnec-
ted. If the rear window is broken.
—
Switching off the alarm
— Unlock the vehicle using the unlocking
button
on the vehicle key.
Grip the door handle → page 75.
— — Switch on the ignition. Please note: To
switch on the ignition, place the vehicle key in the area provided for the vehicle key when performing an emergency start → page 139.
The anti-theft alarm will not function correctly if the 12-volt vehicle battery
is weak or discharged.
Interior monitoring sys­tem and anti-tow alarm
Fig. 64 In the roof console: sensors f terior monitoring system (arrows).
The interior monitoring triggers an alarm if movement is detected in the interior of a locked vehicle → Fig. 64.
The anti-tow alarm will be triggered if the vehicle is lifted.
Switching on the interior monitoring system and anti-tow alarm
Lock the vehicle. When the anti-theft alarm is switched on, interior monitoring and the an­ti-tow alarm are also active.
or the in-
Anti-theft alarm 83
Page 86
Depending on the equipment, the function of interior monitoring may be impaired if a load guard is used.
Temporarily switching off the interior moni­toring system and anti-tow alarm
The interior monitoring system and anti-tow alarm can be switched off temporarily in the
Opening and closing
system → page 31. The interior monitoring system and anti-tow alarm remain deactiva­ted until the next time the vehicle is locked.
The interior monitoring system and anti-tow alarm can be switched off in the exit menu. The ignition must be switched off for this purpose → page 137.
To avoid false alarms, deactivate interior monitoring and the anti-tow alarm in the fol­lowing situations:
— If any people or animals are to remain in
the vehicle interior for a short period.
— If the vehicle is to be loaded onto another
vehicle, transported or towed away.
— If the vehicle is to be parked in a car wash
or a two-storey garage.
Risk of false alarms for the interior monitor­ing system
Interior monitoring can only work properly if the vehicle is completely closed. Observe the legal requirements. A false alarm can be trig­gered in the following situations:
— If one or more windows are fully or parti-
ally open.
— If lightweight items such as loose pieces
of paper or items hung from the interior mirror are left in the vehicle.
— If the vibration alarm of a mobile tele-
phone is switched on.
not possible.
only the anti-theft alarm is activated. Interior monitoring and the anti-tow alarm are not
submenu in the Infotainment
Permanent deactivation of interior monitoring and the anti-tow alarm is
If doors or the boot lid are still open when the anti-theft alarm is activated,
activated until all doors and the boot lid are closed.
SAFELOCK is also deactiv the interior monitoring system and an-
ti-tow alarm are switched off → page 81.
ated when

Boot lid

Introduction to the topic
The boot lid is unlocked and locked together with the doors.
ehicles with Keyless Access, the boot lid is
In v automatically unlocked upon opening → page 75.
If single door or vehicle side opening is acti­vated in the opening and closing settings in the Infotainment system, the the v
ehicle key must be pressed twice to re-
lease the boot lid.
On vehicles with Keyless Access, it is neces­sary to operate the sensor on the inside of the driver or front passenger door handle
twice for this.
WARNING
Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and serious injuries.
ore the boot lid should only be
Theref
·
opened or closed when you are sure that nobody is in its path.
Always check that the boot lid is proper-
·
ly closed after closing it. The closed boot lid must be flush with the surrounding body panels.
Always keep the boot lid closed while
·
the vehicle is in motion. Never open the boot lid when loads, e.g.
·
bicycles, are secured to it. The boot lid may close under its own weight due to the additional load. Support the boot lid as necessary or remove the load from the surface.
button on
84 Opening and closing
Page 87
Close and lock the boot lid and all v
·
cle doors when the vehicle is not in use. Ensure that no one remains in the vehi­cle.
Never leave children playing unattended
·
in or around the vehicle, especially when the boot lid is open. Children could climb into the luggage compartment and shut the boot lid, thereby trapping them­selves inside. Temperatures inside a locked vehicle may be extremely hot or cold depending on the season. This can cause serious injuries and illness or fa­talities, especially among small children.
ehi-
WARNING
Serious injuries can occur if the boot lid is unlocked or opened incorrectly or without due care and attention.
It may not always be apparent that the
·
boot lid is unlocked, f a loaded luggage carrier is attached to it. If unlocked, the boot lid may open sud­denly while the vehicle is in motion.
or example when
WARNING
If there is a large amount of snow or
vy load on the boot lid, the boot lid
a hea may lower by itself and cause serious inju­ries due to the additional weight.
Never open the boot lid if it is covered
·
by a large amount of snow or a load is attached to it, e.g. a luggage carrier.
Remove the snow or load before open-
·
ing the boot lid.
NOTICE
Never use the rear window wiper or the rear spoiler to fix or hold a load. This may result in damage that causes the rear wiper or rear spoiler to be torn off
.
Opening and closing the boot lid
Please refer to and at the start of
the chapter on page 84.
Fig. 65 In the boot lid: button f
boot lid.
or opening the
WARNING
Do not close the boot lid by pushing it down with your hand on the window. The rear window may shatter and cause inju­ries.
NOTICE
Never use the opening mechanism to fix or hold a load. This could lead to damage that makes it impossible to close the boot lid.
11A012720AB
Fig. 66 In the open boot lid: handle f the boot lid.
Opening the boot lid
— To unlock the boot lid, press the
button on the vehicle key.
—
Lift the boot lid by the button → Fig. 65.
Boot lid
or closing
or
85
Page 88
Closing the boot lid
Pull the boot lid down with force by the
—
handle in the interior trim so that it en­gages in the lock → Fig. 66, →
A symbol in the instrument cluster display in­dicates that the boot lid is opened or not properly closed.
The boot lid is locked automatically when the
ehicle is moving.
v
.
WARNING
Serious injuries can occur if the boot lid is closed incorrectly or without due care and attention.
When closing the boot lid, please ensure
·
that no one has their hands in the direct path of the boot lid as it mo
If the boot lid is not opened within
ew minutes after unlocking, it auto-
a f
matically locks again.
ves.
Electrically opening and clos­ing the boot lid
Please refer to and at the start of
the chapter on page 84.
Fig. 67 In the driv
the boot lid electrically.
er door: button for opening
Fig. 68 In the open tailgate: button f boot lid electrically.
Electrically opening the boot lid
— To unlock the boot lid, briefly press the
or button on the vehicle key.
— OR: pull the button in the driver door
upwards → Fig. 67.
— OR: press the button for opening the boot
lid → page 85.
The boot lid will then open.
Electrically closing the boot lid
— Press the button in the open boot lid
→ Fig. 68.
— OR: with the ignition on, pull the but-
ton in the driv is closed.
— OR: briefly press and hold the
on the v also be within the operating range.
— OR: close the tailgate by moving it man-
ually until the tailgate closes by itself.
The boot lid is closed.
Interrupting the opening or closing proce­dure
— Press the
tons whilst opening or closing.
— OR: press the button on the boot lid dur-
ing the opening or closing process → Fig. 68.
The boot lid can not be mo will need to use more force than usual.
er door up until the boot lid
ehicle key. The vehicle key must
button or one of the but-
or closing
button
ved by hand. You
Opening and closing
86
Page 89
Pressing the button again will move the boot lid back to its starting position.
Signal tones
If the boot lid is opened or closed from the
ehicle interior or with the vehicle key,
v acoustic signals will sound.
Changing and storing the opening angle
If the area behind or above the vehicle is smaller than the path of the boot lid, the opening angle of the boot lid can be changed.
— Stop the opening procedure at the desired
open position (at least half open). — In the boot lid, press and hold the
ton until the hazard warning lights flash
→ Fig. 68.
The changed opening angle will be stored.
The hazard warning lights flash and an acous­tic signal sounds to confirm that the changed opening angle has been stored.
NOTICE
Before opening or closing the boot lid, check whether there is enough clearance to open or close the boot lid, e.g. in garages.
Boot lid with Easy Open mo­tion sensor
Please refer to and at the start of
the chapter on page 84.
Fig. 69 Sensor-controlled luggage compart-
ment opener (Easy Open).
11A012720AB
but-
The boot lid can be unlocked and opened
oot movement if there is a valid vehi-
with a f cle key within the operating range of the boot lid.
— Stand centrally behind the bumper. — Move your foot and shin quickly towards
the bumper. The shin must be located in the upper sensor area and the foot in the lower area → Fig. 69.
— Then quickly move your foot and shin
away from the sensor area again. Visual feedback is provided via the turn signals. The boot lid opens.
The boot lid will lock again automatically, provided that the vehicle had been locked be­forehand and as long as there is no valid ve­hicle key inside the vehicle.
Activating or deactivating Easy Open
Easy Open can be activated and deactivated in the Infotainment system:
Vehicle
— Select the — Swipe to the side to reach the
menu item, OR Swipe to the side to reach the
Central locking
— Select menu item and scroll down to
Open
.
If Easy Open is activated, Easy Close is also active → page 88.
menu.
Easy Open
menu item.
Easy
CAUTION
If a valid vehicle key is located close to the boot lid, the Easy Open function can some­times be operated accidentally, causing the boot lid to open, e.g. when sweeping un­derneath the rear bumper, if a powerful jet of water or steam is directed at the bump­er, or if maintenance and repair work is car­ried out in the area around the rear bump­er. If the boot lid is opened by mistake it can cause damage to anyone in the path of the boot lid and material damage.
Always make sure that there are no v
·
vehicle keys left unattended in the oper­ating range of the boot lid.
alid
Boot lid
87
Page 90
Always switch off the Easy Open func-
·
tion via the Inf carrying out any maintenance and repair work.
Always switch off the Easy Open func-
·
tion via the Infotainment system before washing the vehicle.
Always switch off the Easy Open/
·
Easy Close function via the Infotainment system before fitting a bicycle carrier or attaching a trailer → page 264.
otainment system before
Easy Close allows a maximum of one vehicle key to be locked into the boot.
The closing operation will be interrupted as soon as a v ating range again. The boot lid will then open again.
Activating or deactivating Easy Close
The Easy Close function can be activated and deactivated together with the Easy Open function in the ment system → page 87.
ehicle key comes within the oper-
Vehicle
menu in the Infotain-
Closing the boot lid automati­cally Easy Close
Please refer to and at the start of
the chapter on page 84.
Fig. 70 Boot lid with sensor-controlled closing
(Easy Close).
The Easy Close function can be activ if there is a valid vehicle key in the operating range of the boot lid.
— Move your foot and shin quickly towards
the bumper. The shin must be located in the upper sensor area and the foot in the lower area → Fig. 70.
Then quickly move your foot and shin away from the sensor area again.
Easy Close is activated for around 20 sec- onds. An acoustic signal confirms activation.
The boot lid will be closed as soon as all valid vehicle keys have been removed from the op­erating range of the boot lid.
ated only
CAUTION
If a valid vehicle key is located close to the boot lid, the Easy Close function can some­times be operated accidentally, causing the boot lid to close, f ing underneath the rear bumper or if main­tenance and repair work is carried out in the area around the rear bumper. If the boot lid is closed by mistake, this can cause injuries to persons in the path of the boot lid and material damage.
Always make sure that there are no valid
·
vehicle keys left unattended in the oper­ating range of the boot lid.
Always switch off the Easy Close func-
·
tion via the Infotainment system before carrying out any maintenance and repair work.
Always switch off the Easy Close/
·
Easy Open function via the Infotainment system before fitting a bicycle carrier or attaching a trailer → page 264.
The closing operation will be automat-
ically interrupted if another boot lid function is activ jects are detected in the area of the boot lid.
The boot lid locks automatically after
closing if the vehicle is locked and the Easy Close function is started. If the vehicle is completely unlocked and the Easy Close function is started, the boot lid will not lock automatically after closing.
or example when sweep-
ated during closing or if ob-
88 Opening and closing
Page 91
Troubleshooting
Please refer to and at the start of
the chapter on page 84.
Boot lid cannot be opened or closed
—
Check whether the boot lid is blocked by an obstacle. The boot lid can be moved by hand. You will need to use more force than usual.
— The drive switches off automatically in or-
der to prevent overheating if the boot lid is operated too frequently within a short space of time. Until the drive has cooled off, increased effort may be required to open and closed the boot lid by hand.
— When towing a trailer, the electric rear lid
can only be opened and closed at the boot lid → page 264.
— The boot lid must be closed by hand if the
12-volt vehicle battery or fuse is discon­nected or faulty.
All turn signals flash four times
The vehicle key used last is still in the vehicle.
— Remove the key and lock the vehicle.
Boot lid is stiff
At outside temperatures around freezing point, the opening mechanism cannot always lift the partially opened boot lid automatical­ly.
— Guide the boot lid further upwards by
hand.
The Easy Open sensor-controlled luggage compartment opener is not working
— Easy Open works only when the ignition is
switched off. — Clean the sensors in the rear bumper. — The towing bracket is swivelled out
→ page 264. — A towing bracket has been retrofitted to
the vehicle → page 264.
11A012720AB
— During heavy rain, Easy Open may be de-
activ
ated in order to prevent accidental
activation.

Windows

Opening and closing windows
Fig. 71 In the driv and rear electric windows
1
Buttons for electric windows.
2
Touch control REAR f ation of the rear electric windows and convenience opening and closing.
3
Touch control for deactivating the elec­tric window buttons in the rear doors and switching on the electric childproof lock.
As the default setting, electric windows in the front doors can be operated with the but-
tons → Fig. 71 1 .
Open windows: press the button. Close windows: pull the button.
REAR
Press the touch control → Fig. 71 2 briefly to activate operation of the electric windows in the rear doors. The touch control function light lights up when operation of the electric windows in the rear doors is activ ted. Press the REAR touch control briefly again to activate operation of the electric windows in the front doors.
er door: buttons for the front
or activating oper-
a-
Windows 89
Page 92
If the electric windows in the rear windows are not operated after oper­ation has been activ the electric windows in the front doors will be activated again after around ten seconds.
Press the → Fig. 71 to deactiv buttons in the rear doors. The electric childproof lock is switched on at the same time. The indicator lamp in the touch control lights up yellow when the electric window buttons in the rear doors are deactivated and the childproof lock is switched on.
The windows can still be operated using the buttons several minutes after the ignition has been switched off, provided that the driver door and front passenger door are not opened.
One-touch opening and closing
One-touch opening and closing makes it pos­sible to fully open and close the windows. The individual buttons do not have to be held down to do this.
One-touch closing: pull the button for the ap­propriate window up briefly into the second position.
One-touch opening: press the button for the appropriate window down briefly into the second position.
Stopping the one-touch function: press or pull the button for the appropriate window again.
Convenience opening and closing
Press and hold the REAR touch control to ac­tivate convenience opening and closing of the electric windows in all doors. The touch control function light flashes when the func­tion is activated. All four windows can now be simultaneously opened or closed with each of the two buttons
If the electric windows are not operated after
venience opening and closing has been
con activated, operation of the electric windows
ated, operation of
3 touch control
ate the electric window
.
in the front doors will be activated again af­ter around ten seconds.
Press and hold the REAR touch control briefly again to deactiv
The windows can be opened and closed from outside the vehicle using the vehicle key when the ignition is switched off:
— Press and hold the locking or unlocking
button on the vehicle key.
— Hold your finger on the locking sensor in
the door handle for several seconds until the windows are closed → page 75. The vehicle key must also be within the oper­ating range.
— To interrupt this function, release the lock-
ing or unlocking button OR remove your finger from the sensor.
A valid vehicle key must be located within close range. All turn signals will flash once as confirmation that all the windows have been closed.
Settings for convenience opening can be ad­justed in the system.
ate the function.
Vehicle
menu in the Infotainment
WARNING
Careless or unsupervised use of the electric windows can cause serious injuries.
The electric windows should only be
·
opened or closed when you are sure that nobody is in their operating area.
ver leave children or people requiring
Ne
·
assistance alone in the vehicle when the vehicle is locked. The windows can no longer be opened in an emergency.
Always take all vehicle keys with you ev-
·
ery time you leave the vehicle. The win­dows can still be operated using the but­tons several minutes after the ignition has been switched off, provided that the driver door and front passenger door are not opened.
When transporting children on the rear
·
bench seat, the rear electric windows should always be deactivated using the
90
Opening and closing
Page 93
safety button so that they cannot be opened or closed.
NOTICE
During sudden rain showers, water can enter
ehicle interior via open windows and
the v cause damage to the vehicle. Correct opera­tion of the controls also cannot be guaran­teed.
One-touch opening and closing and
the roll-back function will not work if there is a fault in the electric windows. Go to a qualified workshop.
venience opening and closing
Con
works only when one-touch opening and closing is activated for all electric win­dows.
Electric window roll-back function
The roll-back function f dows can reduce the risk of injuries when the windows are closing.
If the window is not able to close because it is stiff or because of an obstruction, the win­dow will immediately open again →
Check to see why the window has not
—
closed. — Try to close the window again. — If the window closing process is interrup-
ted again, the roll-back function will be
disabled for a few seconds. — If the window still cannot be closed, the
window stops where it is. To close the
window without the roll-back function,
press the button again within a few sec-
onds →
Closing windows without roll-back function
—
Attempt to close the window again within
a few seconds by holding the button. The
roll-back function is deactivated in the
11A012720AB
process.
.
or the electric win-
— If the closing procedure takes longer than
veral seconds, the roll-back function will
se be reactivated. If it is still stiff or obstruc­ted, the window will stop and open again automatically.
— Please go to a qualified workshop if the
window still cannot be closed.
WARNING
Closing the electric windows without the roll-back function can lead to se ries.
Always close the window carefully.
·
Ensure that nobody obstructs the path
·
of the window, especially if a window is being closed when the roll-back function is not active.
The roll-back function does not prevent
·
fingers or other body parts from being pressed against the window frame and sustaining injury.
The roll-back function is also activated
venience closing function on
if the con
the vehicle key is used to close the windows.
vere inju-
Troubleshooting
.
One-touch opening and closing does not work
One-touch opening and closing is deactiv if the 12-volt vehicle battery has been dis­connected or discharged while the windows were not fully closed. The function will have to be reset.
— Switch on the ignition. — Close all windows and doors. — Pull up the button for the window and
hold it in this position for a few seconds.
— Let go of the button, then pull it up again
and hold it in this position. One-touch opening and closing is now ready for oper­ation.
ated
Windows 91
Page 94
The one-touch function can be restored for individual windows or f the same time.
Touch panels do not react as expected
Moisture, dirt, grease etc. can restrict func­tioning of the touch panel. Make sure that the touch panels are always clean and dry.
or several windows at

Steering wheel

Adjusting the steering wheel position

92
Steering wheel
Fig. 72 Below the steering wheel in the steer­ing column trim: le of the steering wheel position.
Fig. 73 On the steering wheel: 9 o'clock and 3 o'clock position.
Adjust the steering wheel position bef setting off and only when the vehicle is sta­tionary →
—
Push down the le
—
Adjust the steering wheel so that you can hold it with both hands at its outer edge at the 9 o'clock and 3 o'clock positions with your arms slightly bent → Fig. 73.
ver for mechanical adjustment
.
ver → Fig. 72
ore
1 .
Page 95
— Push the lever up firmly until it is flush
with the steering column trim → .
WARNING
Incorrect use of the steering wheel position adjustment and incorrect adjustment of the steering wheel can cause serious or fatal injuries.
After adjusting the steering wheel, al-
·
·
·
·
·
11A012720AB
ve the lever → Fig. 72
ways mo firmly. This pre from moving accidentally while the vehi­cle is in motion.
Never adjust the steering wheel when the vehicle is in motion. If you determine that adjustment is necessary when driv­ing, stop the vehicle safely and adjust the steering wheel to the correct posi­tion.
The steering wheel must always point towards the chest and not towards the face. This ensures that the driver front airbag provides maximum protection in the event of an accident.
While driving, always keep both hands on the outside of the steering wheel at the 9 o'clock and 3 o'clock posi- tions.→ Fig. 73This reduces the risk of injury if the driver front airbag is trig­gered.
Never hold the steering wheel at the 12 o'clock position, or in any other man­ner, e.g. at the hub of the steering wheel. If the driver front airbag is trig­gered, you could receive severe injuries to the arms, hands and head.
vents the steering wheel
1 up
Seats and head re­straints
ront seats
F
Introduction to the topic
The f
ollowing section describes the options for adjusting the front seats. Always ensure that your sitting position is correct → page 34.
WARNING
Always adjust the front seats to their cor­rect position bef that all passengers have fastened their seat belts.
Push the front passenger seat as far
·
back as possible. Adjust the driver seat so that there is at
·
least 25 cm between your breastbone and the hub of the steering wheel. Ad­just the driver seat by moving it for­wards or backwards so that you are able to press the pedals to the floor with your knees still slightly angled and the dis­tance to the dash panel in the knee area is at least 10 cm. If your build makes it impossible to fulfil this requirement then you must contact a qualified work­shop so they can make any necessary modifications.
Never travel with the backrest tilted far
·
back. The further back the backrest is til­ted, the greater the risk of injury caused by incorrect seat belt routing or an in­correct sitting position.
Never travel with the backrest tilted far
·
forwards. When a front airbag is trig­gered it could force the seat backrest backwards and injure vehicle occupants on the back seats.
You should always sit upright with your
·
back against the seat backrest with the front seats properly adjusted. Do not po-
ore any journey and ensure

Front seats

93
Page 96
sition any body part directly against or too close to where the airbags are fitted.
WARNING
Incorrect adjustment of the seats can cause accidents and serious injuries.
Only adjust the seats when the v
·
stationary. The seats could change posi­tion unexpectedly if you attempt to re­position them while the vehicle is in mo­tion, leading to a loss of control of the vehicle. Furthermore, an incorrect sitting position is adopted while adjusting the seat.
Only adjust the height and tilt of the
·
seat or move it forwards and backwards when the area around the seat is clear.
The adjustment range of the seats must
·
not be restricted by any items. Only adjust the angle of the rear seats or
·
move the seats forwards and backwards when there is no-one in the adjustment range of the seats.
The areas for adjusting and locking the
·
seats must not be soiled.
ehicle is
WARNING
Improper use of seat covers or protective
vers may lead to the electrical seat con-
co trols being operated accidentally and the front seats moving unexpectedly while the vehicle is moving. You could lose control over the vehicle. This could result in serious injury and accidents. Furthermore, this may result in damage to the electrical compo­nents in the front seats.
Never attach or secure seat covers or
·
protective covers to the electrical con­trols.
Do not fit seat covers or protective cov-
·
ers over the seats unless they have been expressly approved for use in the vehi­cle.
WARNING
Any lighters in the vehicle could be dam­aged or accidentally lit. This could lead to serious burns and other injuries.
ore adjusting the seats, always en-
Bef
·
sure that there is no lighter on or near the movable parts of the seat.
NOTICE
Sharp edges can damage the seats.
Do not touch the seats with sharp-edged
·
objects. Sharp objects, such as zips, rivets on clothing or belts, may damage surfaces. Open Velcro fasteners may also cause damage.
Mechanically adjusting the front seat
Please refer to and at the start of
the chapter on page 93.
The f
ollowing section contains a description of all possible controls. The number of con­trols may vary depending on the version of the seat.
The controls are mirrored for the right-hand front seat.
Seats and head restraints
94
Page 97
Fig. 74 On the left front seat: controls.
1
Take your weight off the backrest and turn the handwheel to adjust it.
2
Move the lever up or down, several times if necessary, to adjust the seat height.
3
Pull the lever to push the front seat for­wards or backwards. The front seat must engage after you release the le
4
Press the button to adjust the armrest up or down.
If the armrest is not in use, it can be f ded up without pressing the button.
5
Only for electric seats:
Raise the handle to slide the seat cush-
orwards or backwards.
ion f
Electrically adjusting the front seat
Please refer to and at the start of
the chapter on page 93.
The controls are mirrored f front seat.
The seat may have a combination of mechan­ical and electrical controls.
11A012720AB
or the right-hand
ver!
Fig. 75 Switches on the front left seat, adjust­ing the front seat f ing the backrest and the seat cushion height and tilt.
1
A Slides the seat forwards or back-
orwards or backwards, adjust-
wards.
B Adjusts the angle of the seat cushion.
C Raises or lowers the seat.
2
D Adjusts the angle of the backrest.
ol-
Fig. 76 Switch on the front left seat: adjusting the lumbar support.
1
Adjust the curve of the lumbar support f
orwards.
2
Adjust the curve of the lumbar support backwards.
3
Adjust the curve of the lumbar support upwards.
4
Moves the curve of the lumbar support down.
Front seats 95
Page 98
WARNING
Careless or unsupervised use of the electric front seats can result in se
The electrical front seat adjustment also
·
works when the ignition is switched off. Never leave children or people requiring assistance alone in the vehicle.
In the event of an emergency, stop elec-
·
trical adjustment by pressing another switch.
vere injuries.
NOTICE
To avoid damaging the electrical components in the front seats, do not kneel on the seats or apply sharp pressure at a single point on the seat cushion and backrest.
It may not be possible to adjust the seat electrically if the charge le
the 12-volt vehicle battery is too low.
Activating the electric drive will inter­rupt the seat adjustment procedure.
vel of

Rear seats

Introduction to the topic
The f
ollowing section describes the options for adjusting the rear seats. Always ensure that your sitting position is correct → page 35.
WARNING
Always adjust the rear seats to their correct position or f starting any journey and make sure that all passengers have fastened their seat belts.
·
old to upright position before
The rear seat should be adjusted or fol­ded down only when the vehicle is sta­tionary as the rear seat could otherwise move unexpectedly while the vehicle is in motion. Furthermore, an incorrect sit­ting position is adopted while adjusting or folding down the seat.
The risk of serious injury is increased f
·
passengers on the rear seats if they are not sitting upright because the seat belts are incorrectly positioned.
The rear seat should be adjusted or fol-
·
ded down only when there is no one in the adjustment area or folding path.
WARNING
Any lighters in the vehicle could be dam­aged or accidentally lit. This could lead to serious burns and other injuries.
ore adjusting or folding down the
Bef
·
seats, always ensure that there is no lighter on or near the movable parts of the seat.
WARNING
The centre armrest must always be folded up while the v reduce the risk of injury.
The centre seat on the rear bench seat
·
must never be used when the centre armrest is folded down – neither by adults nor children. An incorrect sitting position can cause severe injuries.
Never transport an adult or child on the
·
centre armrest.
ehicle is in motion in order to
NOTICE
Items in the luggage compartment could
·
cause damage when f seat or moving it forwards or backwards.
When the rear seat is in forward position
·
or folded down, objects could move into the space between the seat and luggage compartment floor. Remove any items or objects from this space before pushing the rear seat back.
olding down the rear
NOTICE
Sharp edges can damage the seats.
Do not touch the seats with sharp-edged
·
objects. Sharp objects, such as zips, riv on clothing or belts, may damage surfaces.
or
ets
96
Seats and head restraints
Page 99
Open Velcro fasteners may also cause damage.
Folding the backrest of the rear bench seat forwards and backwards
Please refer to and at the start of
the chapter on page 96.
The rear seat backrest is split. Each part of the rear seat backrest can be f increase the size of the luggage compart­ment.
Fig. 77 In the rear seat backrest: release but­ton.
Folding the rear seat backrest forwards
— Push the head restraint all the way down. —
Pull the release button → Fig. 77 wards and f wards at the same time.
The respective section of the rear seat back­rest is unlocked when you can see the red
marking → Fig. 77
olding back the rear seat backrest
F
— Fold back the rear seat backrest and push
it firmly into the catch until it engages se­curely into place →
11A012720AB
old the rear seat backrest for-
2 .
.
olded down to
1 for-
The red marking → Fig. 77 2 should no lon­ger be visible.
WARNING
Injuries can be caused if the rear seat back-
olded forwards and backwards
rest is f without due care and attention.
While folding the rear seat backrest for-
·
ward, always make sure that no people or animals are in its path.
Never fold the rear seat backrest for-
·
wards or backwards while the vehicle is in motion.
Ensure that the seat belt is not trapped
·
or damaged when folding back the rear seat backrest.
Always keep hands, fingers, feet or other
·
body parts away from the swivel area when folding the rear seat backrest for­wards and backwards.
Ensure that each rear seat backrest en-
·
gages securely, otherwise the seat belts for the rear seats will not offer maxi­mum protection. This applies to the cen­tre seat of the rear bench seat in partic­ular. If a seat is occupied and the corre­sponding rear seat backrest has not clicked securely into place, the seat oc­cupant and rear seat backrest may move forwards in the event of a sudden brak­ing or driving manoeuvre or during acci­dents.
The rear seat backrest has not engaged
·
properly if you can see a red marking → Fig. 77 marking is ne
seat backrest is in the upright position. Passengers (adults and children) must
·
not use seats if the rear seat backrest is folded forwards or is not engaged se­curely into place.
2 . Always ensure that the red
ver visible when the rear
NOTICE
Damage to the vehicle or to other objects could be caused if the rear seat backrest is folded forwards and backwards in an uncon­trolled way or without due care.
Rear seats 97
Page 100
ore folding the rear seat backrest for-
Bef
·
wards, always adjust the front seats so that the rear head restraints or rear seat cushions do impact the front seats.
Before folding down the rear seat back-
·
rest, always make sure that there are no objects located in its path.

Head restraints

Introduction to the topic
The following section describes the options for adjusting and removing the head re­straints. Always ensure that your sitting posi­tion is correct → page 35.
Every seat is fitted with a head restraint. The rear centre head restraint (depending on ve­hicle equipment) is designed solely for use with the centre seat on the rear bench seat. Therefore you should not install this head re­straint in any of the other positions.
There are notches in the rods of the head re­straints which enable them to engage in dif­ferent positions. Only correctly mounted head restraints can engage in the notches in the adjustment area. To prevent accidental removal of the head restraints after installa­tion, stops are fitted at the top and bottom of the adjustment area.
Correct head restraint adjustment
Adjust the head restraint so that its upper edge is at the same height as the top of the head, but not lower than eye level. Position the back of your head as close to the head re­straint as possible.
Head restraint adjustment for shorter people
Push the head restraint all the way down, even if the head is then underneath the top edge of the head restraint. There may be a small gap between the head restraint and backrest in the lowest position.
Head restraint adjustment for taller people
Push the head restraint up as far as it will go.
WARNING
Driving without head restraints or with in­correctly adjusted head restraints increases the risk of se event of an accident or sudden driving or braking manoeuvre.
If a seat is occupied, the head restraint
·
for that seat must be fitted and adjusted correctly.
Each vehicle occupant must adjust the
·
head restraint to suit their body size in order to help reduce the risk of neck in­juries in an accident. As far as possible, the upper edge of the head restraint must be level with the top of the head, but not lower than eye level. Position the back of your head in the middle and as close to the head restraint as possi­ble.
Never adjust the head restraint when
·
the vehicle is in motion.
vere or fatal injuries in the
NOTICE
When removing or fitting head restraints, make sure that they do not hit the roof front seat backrest or other parts of the vehi­cle. This will prevent damage from occurring.
, the
98 Seats and head restraints
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