Vivotek SD9365-EHL, SD9366-EH, SD9366-EHL User Manual

SD9365-EHL

Speed Dome

SD9366-EH/EHL

Network Camera

User’s Manual

2MP • 20x/30x Zoom • 60fps • NEMA 4x • 250m IR IP66 • Extreme Weatherproof

Rev. 1.1

VIVOTEK

Table of Contents

Read Before Use ..................................................................................................................................... 3

Overview.......................................................................................................................................................4

Revision History ......................................................................................................................................4

Package Contents ................................................................................................................................... 5

Symbols and Statements in this Document ............................................................................................. 5

Physical Description

Hardware Installation ............................................................................................................................. 10

Network Deployment ............................................................................................................................. 21

Software Installation .............................................................................................................................. 24

Ready to Use ......................................................................................................................................... 25

Accessing the Network Camera .................................................................................................................26

Using Web Browsers .............................................................................................................................26

Using RTSP Players ..............................................................................................................................28

Using 3GPP-compatible Mobile Devices ............................................................................................... 29

Using VIVOTEK Recording Software .................................................................................................... 30

............................................................................................................................. 6

Main Page ..................................................................................................................................................31

Client Settings ............................................................................................................................................37

Conguration ..............................................................................................................................................42

System > General settings ....................................................................................................................43

System > Homepage layout .................................................................................................................44

System > Logs ......................................................................................................................................47

System > Parameters ........................................................................................................................... 48

System > Maintenance .......................................................................................................................... 49

Media > Image ....................................................................................................................................53

Media > Video .......................................................................................................................................64

Media > Audio........................................................................................................................................ 71

Network > General settings ................................................................................................................... 72

Network > Streaming protocols ...........................................................................................................80

Network > DDNS ................................................................................................................................. 84

Network > SNMP (Simple Network Management Protocol) .................................................................. 89

Security > User Account ........................................................................................................................ 90

Security > HTTPS (Hypertext Transfer Protocol over SSL/TLS) ................................................91

Security > Access List .........................................................................................................................98

PTZ > PTZ settings ............................................................................................................................103

Event > Event settings ........................................................................................................................ 112

Applications > Motion detection...........................................................................................................127

Applications > DI and DO .................................................................................................................. 130

Applications > Audio detection ..........................................................................................................131

Applications > VADP (VIVOTEK Application Development Platform) ................................................133

Recording > Recording settings .........................................................................................................136

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Local storage > SD card management ............................................................................................................... 141

Local storage > Content management ............................................................................................................... 142

Appendix ................................................................................................................................................................. 145

URL Commands for the Network Camera .......................................................................................................... 145

Technical Specications ..................................................................................................................................... 351

Technology License Notice ................................................................................................................................. 355

Electromagnetic Compatibility (EMC) ................................................................................................................. 356

Read Before Use

The use of surveillance devices may be prohibited by law in your country. The Network Camera is not

only a high-performance web-ready camera but can also be part of a exible surveillance system. It is

the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for its intended use.

It is important to rst verify that all contents received are complete according to the Package Contents

listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended.

The Network Camera is a network device and its use should be straightforward for those who have basic networking knowledge. It is designed for various applications including video sharing, general security/ surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and ensure proper operations. For creative and professional developers, the URL Commands of the Network Camera section serves as a helpful reference to customizing existing homepages or integrating with the current web server.

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VIVOTEK

Overview

The SD9365/9366-EHL is the latest professional speed dome camera from VIVOTEK,

specically designed to enhance low light surveillance in large coverage areas. Equipped with

250 M IR illuminators and a 20x or 30x optical zoom lens, the SD9365/9366-EHL provides a superb low light image in the most challenging situations. The SD9365/9366-EHL also adopts VIVOTEK's latest IR technology, VAIR (Vari-Angle IR). VIVOTEK's VAIR provides smooth variangle adjustment of the IR illuminators, allowing broad coverage FOV and highly uniform IR intensity while avoiding hot-spots that are traditionally associated with IR illumination.

The SD9365/9366-EHL is the rst PTZ surveillance camera with IR Illumination to utilize H.265

compression technology. When combined with VIVOTEK's Smart Stream II technology, users can obtain bandwidth savings of up to 80% compared to traditional H.264. By combining 1080p full HD resolution with H.265, IR illuminators, VAIR, WDR, and 30x optical zoom, the

SD9365/9366-EHL is able to capture ne details at top-notch quality, 24 hours a day, 7 days a

week. The camera comes with an IP66- and NEMA 4X-rated housing that protects against rain, dust, and corrosion. The SD9365/9366-EHL features a wide operating temperature range from

-40°C to 55°C, ensuring continuous operation under the most extreme weather conditions and hazardous environments. This makes the SD9365/9366-EHL ideally suited to monitor wide open

spaces such as ports, highways, cities, and parking lots where high-level precision is required.

As with all VIVOTEK true day/night cameras, the SD9365/9366-EHL features a removable IR-

cut lter, maintaining clear images 24 hours a day. Audio detection is included by recognizing

changes in ambient noise. The SD9365/9366-EHL also includes a SD/SDHC/SDXC card slot and supports up to 60 fps in 1080P full HD.

Revision History

■ Rev. 1.0: Initial release

■ Rev. 1.1: Added the description for the Focus window function.

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Package Contents

■ SD9365 / 9366

■ Wall Mount Bracket / Screws

■ Screws and anchors / Alignment Sticker / T10, T20 and T25 L-wrench

■ Safety wire bracket and screws

■ Quick Installation Guide

■ Software CD

■ IO Combo Cable (may come with one 1m combo cable or Separately Purchased)

■ RJ45 Ethernet connector

Symbols and Statements in this Document

INFORMATION: provides important messages or advices that might help prevent inconvenient

or problem situations.

VIVOTEK

NOTE: Notices provide guidance or advices that are related to the functional integrity of the

machine.

Tips: Tips are useful information that helps enhance or facilitae an installation, function, or

process.

WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or

hazardous to the machine or you.

Electrical Hazard: This statement appears when high voltage electrical hazards might occur

to an operator.

IMPORTANT:

Below are the requirements for powering the the speed dome:

Power source Power Consumption AC 24V & DC 24V Max. 96W (heater and fan on); Max. 45W (heater and fan off) High power PoE Max. 70W (heater and fan on); Max. 39W (heater and fan off), using VIVOTEK's

AP-GIC-010A-095, AW-IHH-0100, AW-IHH-0200.

WARNING:

These devices(IR LED) emit highly concentrated infrared light, which view angle(range) is smoothly varied depending on operation mode. To avoid risk of eye injury, please do not look directly at the LEDs at a near distance and remember to use the camera live view to check if the IR illumination is active.

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Physical Description

Outer View

Lens

Wiper

IR LEDs

T10

Reset button

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Status LEDs

MicroSD card slot

Inner View

VIVOTEK

Safety wire hook

I/O combo connector

LAN connector

Alignment marks

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Status LED

Item LED status Description 1 Steady red Power on and system booting

Red LED OFF Power off

2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)

Steady red & Green LED OFF Network failed

3 Red blinking every 0.15 sec. & Green blinking

Upgrading rmware

every 1 sec.

4 Red blinking every 0.15 sec. & Green blinking

Restoring default

every 0.15 sec.

Hardware Reset

The reset button is used to reset the system or to restore the factory default settings. Sometimes resetting the system can return the camera to normal operation. If the system problems remain after reset, restore the factory settings and install again.

Reset: Press and release the reset button with a paper clip or thin object. Wait for the Network Camera to reboot.

Restore: Press and hold the reset button for at least ten seconds to restore system defaults. Note that all settings will be restored to factory defaults.

SD/SDHC/SDXC Card Capacity

This network camera is compliant with SD/SDHC/SDXC 32GB, 64GB, and other preceding standard SD cards.

NOTE:

1. This equipment is only to be connected to PoE networks without routing to outside plants.

2. For PoE input, use only UL listed I.T.E. with PoE output.

Tips:

1. If you forget the root (administrator) password for the camera, you can restore the camera defaults by pressing the reset button for longer than 5 seconds.

2. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility

to search the network. If the camera has been congured with a xed IP that does not comply

with your local network, you may see its default IP 169.254.x.x. If you still cannot find the camera, you can restore the camera to its factory defaults. The factory default is DHCP client.

3. If you change your network parameters, e.g., added a camera via a connection to a LAN card, re-start the IW2 utility.

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DI/DO Diagram

DI-

DO+

VDC

BJT transistor

DI+

DO-

DO+

DI-

DI+

Switch

NO NC

Switch

Relay

VDC

External power source

Source

External

device

BJT transistor

DO-

NO NC

Relay

Source

External

device

1. The DO+ pin provides 5V output voltage, and the max. load is 50mA.

2. The max. voltage for DO- pins is 80VDC (External power).

In order to control AC devices, the above diagram can be taken in consideration. The diagram

uses a relay to control the ON/OFF condition of the AC device.

3. An external relay can be triggered by using DO+ or by an external power source, depending on the type of relay you use.

4. In case of using an individual relay (instead of using a relay module), for protection against voltage or current spikes, a transient voltage suppression diode must be connected in parallel with the inductive load.

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Hardware Installation

1. Jot down the camera's MAC address for later reference.

2. The camera weighs 6kg. Select a rigid mounting location to prevent vibration to the camera.

Attach the alignment sticker to the wall.

3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in

threaded anchors. Note that you should hammer the anchors with hex nuts on them so that the threaded poles will not be deformed! If preferred, drill another hole for routing cables.

SDXXXX

0002D10766AD

Ø 9.5mm or 3/8”

4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.

NOTE:

1. IO wires are user-supplied.

2. Avoid touching the circuit boards to prevent damage by electro static discharge.

3. Use CAT5e, CAT6 cables only.

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5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end connection is waterproof.

6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.

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LAN I/O combo

7. Secure the bracket to wall.

VIVOTEK

The cable length hanging on the outside of the bracket should be 15cm.

8. Remove the cable gland from the LAN port. If I/O wires or 24V power are preferred, use the T20 L-wrench to remove the top cover on the I/O connectors.

T20

15cm

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9. Install the safety wire bracket, and hook up the safety wire between the bracket and the camera. Also connect the ground wire to the safety wire bracket.

10. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.

Make sure the outer jacket of the combo

cable is ush with the

cabling hole.

4.3 ~ 6.4mm

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11. Connect the I/O wire headers to camera and then secure the top cover.

VIVOTEK

T20

12. Connect the Ethernet cable (along with its cable gland) to the camera.

NOTE:

To disconnect a LAN cable, loosen the cable gland and pull the cable against the socket wall towards the side of the locking tab.

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IMPORTANT:

Make sure all waterproof cable glands have been properly installed. Water leakage will cause irrepairable damage to the camera.

13. Connect the included ground wire. An example is shown below using VIVOTEK’s AT-CAB cabinet.

Connect the ground wire to the copper screw hole on the cabinet door.

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Camera ground wire

VIVOTEK

Connect all ground wires (including those from the surge protectors) to one position on the cabinet door, to the terminal block, and then to the external ground.

AWG 8

External ground

Ground

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14. Install the camera to bracket by aligning the mark on bracket with the #1 marking on the cam-

era.

15. Turn the camera clockwise. The camera should be locked in place.

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16. Secure the connection using the T25 L-wrench from the top.

T25

VIVOTEK

Pendant Mount

The camera can also be mounted through a pendant mount combination as shown below. The rest of the installation prcedure is the same as described above.

3/4”

AM-118

AM-116/117

AM-529

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I/O Combo Cable Specications

Name

Network Deployment

Setting up the Network Camera over the Internet

There are several ways to set up the Network Camera over the Internet. The rst way is to set up the Network Camera behind a router. The second way is to utilize a static IP. The third way is to use PPPoE.

Internet connection via a router

Before setting up the Network Camera over the Internet, make sure you have a router and follow the steps below.

1. Connect your Network Camera behind a router, the Internet environment is illustrated below.

Regarding how to obtain your IP address, please refer to Software Installation on page 24 for details.

IP address : 192.168.0.3 Subnet mask : 255.255.255.0 Default router : 192.168.0.1

IP address : 192.168.0.2 Subnet mask : 255.255.255.0 Default router : 192.168.0.1

Internet

Cable or DSL Modem

WAN (Wide Area Network ) Router IP address : from ISP

LINK

POWER

COLLISION

RECEIVE

PARTITION

LAN (Local Area Network) Router IP address : 192.168.0.1

2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is

192.168.0.3, please forward the following ports for the Network Camera on the router.

■ Secondary HTTP port: 8080

■ RTSP port: 554

■ RTP port for audio: 5558

■ RTCP port for audio: 5559

■ RTP port for video: 5556

■ RTCP port for video: 5557

If you have changed the port numbers on the Network page, please open the ports accordingly on your router. For information on how to forward ports on the router, please refer to your router’s user’s manual.

3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).

Use the public IP and the secondary HTTP port to access the Network Camera from the

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Internet. Please refer to Network Type on page 72 for details.

For example, your router and IP settings may look like this:

Device IP Address: internal

port

IP Address: External Port (Mapped port on the

router) Public IP of router 122.146.57.120 LAN IP of router 192.168.2.1 Camera 1 192.168.2.10:80 122.146.57.120:8000 Camera 2 192.168.2.11:80 122.146.57.120:8001

... ... ...

Congure the router, virtual server or rewall, so that the router can forward any data coming into a precongured port number to a network camera on the private network, and allow data

from the camera to be transmitted to the outside of the network over the same path.

From Forward to

122.146.57.120:8000 192.168.2.10:80

122.146.57.120:8001 192.168.2.11:80

... ...

When properly congured, you can access a camera behind the router using the HTTP request as follows: http://122.146.57.120:8000

If you change the port numbers on the Network conguration page, please open the ports

accordingly on your router. For example, you can open a management session with your router

to congure access through the router to the camera within your local network. Please consult your network administrator for router conguration if you have troubles with the conguration.

For more information with network conguration options (such as that of streaming ports), please refer to Conguration > Network Settings. VIVOTEK also provides the automatic port

forwarding feature as an NAT traversal function with the precondition that your router must support the UPnP port forwarding feature.

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Internet connection with static IP

Choose this connection type if you are required to use a static IP for the Network Camera.

Please refer to LAN on page 72 for details.

Internet connection via PPPoE (Point-to-Point over Ethernet)

Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to PPPoE on page 73 for details.

General Connection

1. Connect the Network Camera's Ethernet cable (CAT5e) to a PoE Plus switch. A 60W PoE output port alone can not drive the onboard heater, and hence if using the PoE switch alone, the application does not apply in low-temperature condition. When working under a

temperature lower than -10ºC, a DC 24V 2.3A power adapter is required.

2. Connect the power wires to a DC 24V power adaptor (user-supplied). The DC 24V adapter can drive the camera and the onboard heater.

You can connect both power sources for redundancy in power supply.

UPoE Switch (60W output)

AC-to-DC power

100~240 VAC IN

and / or

DC 24V 2.3A

Adapter (Separately

purchasedied)

Power over Ethernet (High Power PoE)

When using a non-PoE switch

Use a High Power PoE power injector (separately purchased) capable of 60W output or higher

to connect between the Network Camera and a non-PoE switch. Sufcient power is required for

low temperature conditions when the onboard heater is activated.

High Power PoE

Power Injector

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Non-PoE Switch

48 ~ 56V DC

+-+

AC-to-DC power 100~240 VAC IN

Chassis Ground

VIVOTEK

Software Installation

Installation Wizard 2 (IW2), free-bundled software included on the product CD, helps you set up your Network Camera on the LAN.

1. Install IW2 under the Software Utility directory from the software CD.

Double click the IW2 shortcut on your desktop to launch the program.

2. The program will conduct an analysis of your network environment.

After your network environment is analyzed, please click Next to continue the program.

Installation

Wizard 2

3. The program will search for all VIVOTEK network devices on the same LAN.

4. After a brief search, the main installer window will prompt. Double-click on the MAC and model name which matches the product label on your device to connect to the Network Camera via a web browser.

Network Camera

Model No: SD9365

MAC:0002D1730202

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pat. 6,930,709

R o H S

Made in Taiwan

00-02-D1-73-02-02 192.168.5.151 SD9365

0002D1730202

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Ready to Use

1. A browser session with the Network Camera should prompt as shown below.

2. You should be able to see live video from your camera. You may also install the 32-channel

recording software from the software CD in a deployment consisting of multiple cameras. For its installation details, please refer to its related documents.

IMPORTANT:

Currently the Network Camera utilizes a 32-bit ActiveX plugin. You CAN NOT open a

•

management/view session with the camera using a 64-bit IE browser. If you encounter this problem, try execute the Iexplore.exe program from C:\Windows\

•

SysWOW64. A 32-bit version of IE browser will be installed. On Windows 7, the 32-bit explorer browser can be accessed from here: C:\Program Files

•

(x86)\Internet Explorer\iexplore.exe If you experience compatibility issues between the plug-in control, you may try to uninstall

•

the Camera Stream Controller located in: C:/Program Files (x86)/Camera Stream Controller.

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Accessing the Network Camera

This chapter explains how to access the Network Camera through web browsers, RTSP players, 3GPP-compatible mobile devices, and VIVOTEK recording software.

Using Web Browsers

Use Installation Wizard 2 (IW2) to access to the Network Cameras on the LAN.

If your network environment is not a LAN, follow these steps to access the Netwotk Camera:

1. Launch your web browser (e.g., Microsoft

2. Enter the IP address of the Network Camera in the address eld. (A temporary IP will be

generated for the camera. Find it in your Network Neighborhood). Press Enter.

3. Live video will display in your web browser.

4. If it is the rst time installing the VIVOTEK network camera, an information bar will pop up as shown below. Follow the instructions to install the required plug-in on your computer.

30x

Internet Explorer or Mozilla Firefox).

NOTE:

For Mozilla Firefox or Netscape users, your browser will use Quick Time to stream live video. If you do not have Quick Time on your computer, please download Quick Time from Apple Inc's website, and then launch your web browser.

28x

30x

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► By default, the Network Camera is not password-protected. To prevent unauthorized access,

it is highly recommended to set a password for the Network Camera. For more information about how to enable password protection, please refer to Security on page 90.

► If you see a dialog box indicating that your security settings prohibit running ActiveX

Controls, please enable the ActiveX

Controls for your browser.

1. Choose Tools > Internet Options > Security > Custom Level.

2. Look for Download signed ActiveX

controls; select Enable or Prompt. Click OK.

3. Refresh your web browser, then install the ActiveX complete installation.

control. Follow the instructions to

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Using RTSP Players

To view the H.265/H.264 streaming media using RTSP players, you can use one of the following players that support RTSP streaming.

Quick Time Player

VLC Media Player

VLC media player

1. Launch the RTSP player.

2. Choose File > Open URL. An URL dialog box will pop up.

mpegable Player

3. The address format is rtsp://<ip address>:<rtsp port>/<RTSP streaming access name for

pvPlayer

stream1 or stream2>

As most ISPs and players only allow RTSP streaming through port number 554, please set the RTSP port to 554. For more information, please refer to RTSP Streaming on page 81.

For example:

rtsp://192.168.5.151:554/live.sdp

4. The live video will be displayed in your player.

For more information on how to configure the RTSP access name, please refer to RTSP Streaming on page 81 for details.

Video 16:38:01 2016/03/25

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Using 3GPP-compatible Mobile Devices

To view the streaming media through 3GPP-compatible mobile devices, make sure the Network Camera can be accessed over the Internet. For more information on how to set up the Network Camera over the Internet, please refer to Setup the Network Camera over the Internet on page

21.

To utilize this feature, please check the following settings on your Network Camera:

1. Because most players on 3GPP mobile phones do not support RTSP authentication, make

sure the authentication mode of RTSP streaming is set to disable.

For more information, please refer to RTSP Streaming on page 81.

2. As the the bandwidth on 3G networks is limited, you will not be able to use a large video size.

Please set the video and audio streaming parameters as listed below.

For more information, please refer to Stream settings on page 65.

Video Mode MPEG-4 Frame size 176 x 144 Maximum frame rate 5 fps Intra frame period 1S Video quality (Constant bit rate) 40kbps Audio type (GSM-AMR) 12.2kbps

3. As most ISPs and players only allow RTSP streaming through port number 554, please set

the RTSP port to 554. For more information, please refer to RTSP Streaming on page 81.

4. Launch the player on the 3GPP-compatible mobile devices (ex. Real Player).

5. Type the following URL commands into the player.

The address format is rtsp://<public ip address of your camera>:<rtsp port>/<RTSP streaming

access name for stream 3>.

For example:

rtsp://192.168.5.151:554/live.sdp

NOTE:

Quick Time player only supports the playback of H.265 or H.264 stream, and not the MJPEG stream. In

terms of audio codec, Quick Time only supports AAC. Since this camera supports G.711 codec, audio is not available on Quick Time.

VLC player supports H.265/H.264/MPEG-4/MJPEG, and all audio codecs supported by VIVOTEK’s cameras.

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Using VIVOTEK Recording Software

The product software CD also contains a recording software, allowing simultaneous monitoring and video recording for multiple Network Cameras. Please install the recording software; then launch the program to add the Network Camera to the Channel list. For detailed information about how to use the recording software, please refer to the user’s manual of the software or download it from http://www.vivotek.com.

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