ViewSonic VS17425 User Manual

VX3211-4K-mhd

LCD Monitor
User Guide

Model No. VS17425

P/N: VX3211-4K-MHD

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User

Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at

http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right

corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

2

Thank you for choosing ViewSonic®

As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.

Once again, thank you for choosing ViewSonic®!

3

Safety Precautions

Please read the following Safety Precautions before you start using the device.

• Keep this user guide in a safe place for later reference.

• Read all warnings and follow all instructions.

• Sit at least 18" (45 cm) away from the device.

• Allow at least 4" (10 cm) clearance around the device to ensure proper
ventilation.

• Place the device in a well-ventilated area. Do not place anything on the device
that prevents heat dissipation.

• Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture.

• Avoid exposing the device to direct sunlight or other sources of sustained heat.

• Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
device to dangerous levels.

• Use a soft, dry cloth to clean the external housing. For more information, refer
to the "Maintenance" section on page 51.

• Oil may collect on the screen as you touch it. To clean the greasy spots on the
screen, refer to the "Maintenance" section on page 51.

• Do not touch the screen surface with sharp or hard objects, as it may cause
damage to the screen.

• When moving the device, be careful not to drop or bump the device on
anything.

• Do not place the device on an uneven or unstable surface. The device may fall
over resulting in an injury or a malfunction.

• Do not place any heavy objects on the device or connection cables.

• If smoke, an abnormal noise, or a strange odor is present, immediately turn the
device off and call your dealer or ViewSonic®. It is dangerous to continue using
the device.

• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adapter and do not attempt to force the plug into
the outlet.

4

• When connecting to a power outlet, DO NOT remove the grounding
prong. Please ensure grounding prongs are NEVER REMOVED.

• Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Ensure that the power outlet is located near the
equipment so that it is easily accessible.

• Only use attachments/accessories specified by the manufacturer.

• When a cart is used, use with caution when moving the cart/equipment
combination to avoid injury from tipping over.

• Disconnect the power plug from the AC outlet if the device is not being used for
a long period of time.

• Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:

 if the power supply cord or plug is damaged
 if liquid is spilled onto or objects fall in the unit
 if the unit is exposed to moisture
 if the unit does not operate normally or has been dropped.

• NOTICE: LISTENING THROUGH EAR-/HEADPHONES AT A HIGH VOLUME FOR
EXTENDED PERIODS CAN CAUSE HEARING DAMAGE/HEARING LOSS. When using
ear-/headphones, adjust the volume to appropriate levels, or hearing damage
may result.

• NOTICE: THE MONITOR MAY OVERHEAT AND SHUTDOWN! If the device shuts
down automatically, please turn on your monitor again. After rebooting, change
your monitor's resolution and refresh rate. For details, please refer to the
graphics card's user guide.

5

Contents

Safety Precauons ...........................................................................3

Introducon ....................................................................................7

Package Contents........................................................................................................... 7

Product Overview ..........................................................................................................8

Inial Setup ..................................................................................... 9

Wall Mounng ...............................................................................................................9

Using the Security Slot ................................................................................................... 9

Making Connecons ...................................................................... 10

Connecng to Power ....................................................................................................10

Connecng External Devices ........................................................................................11

HDMI Connecon .................................................................................................. 11

DisplayPort Connecon .........................................................................................12

Audio Connecon .................................................................................................. 13

Using the Monitor .........................................................................14

Adjusng the Viewing Angle ........................................................................................ 14

Tilt Angle Adjustment ............................................................................................ 14

Turning the Device On/O ........................................................................................... 15

Using the Control Panel Keys .......................................................................................16

Quick Menu ........................................................................................................... 16

Hot Keys .................................................................................................................18

Conguring the Sengs ...............................................................................................20

General Operaons ............................................................................................... 20

On-Screen Display (OSD) Menu Tree ..................................................................... 23

Menu Opons ........................................................................................................ 28

Advanced Features and Sengs .................................................... 37

HDR10 (High-Dynamic-Range) ..................................................................................... 37

Mul-picture ................................................................................................................ 39

PIP (Picture-in-Picture) ..........................................................................................39

6

Appendix .......................................................................................41

Specicaons ............................................................................................................... 41

Glossary ....................................................................................................................... 44

Troubleshoong ........................................................................................................... 49

Maintenance ................................................................................................................ 51

General Precauons ..............................................................................................51

Cleaning the Screen ............................................................................................... 51

Cleaning the Case .................................................................................................. 51

Disclaimer .............................................................................................................. 51

Regulatory and Service Informaon ...............................................52

Compliance Informaon ..............................................................................................52

FCC Compliance Statement ...................................................................................52

Industry Canada Statement ................................................................................... 52

CE Conformity for European Countries.................................................................. 52

Declaraon of RoHS2 Compliance ......................................................................... 53

Indian Restricon of Hazardous Substances .......................................................... 54

Product Disposal at End of Product Life ................................................................54

Copyright Informaon ..................................................................................................55

Customer Service ...................................................................................................56

Limited Warranty ................................................................................................... 57

Mexico Limited Warranty ...................................................................................... 60

7

Introduction

Package Contents

• Monitor

• Power cord

• Video cable

• Quick start guide

NOTE: The power cord and video cables included in your package may vary

depending on your country. Please contact your local reseller for more
information.

8

Product Overview

Front View

Display screen

Power LED

Rear View

1

(Shortcut)

3
5

4

2

Security Slot

Power button

Audio Out port

DisplayPort

AC IN jack

HDMI port

NOTE: For more information about the 1(Shortcut)/2/3/4/5 key and its

functions, refer to page 18.

9

Initial Setup

This section provides instructions for setting up your monitor.

Wall Mounting

Refer to the table below for the standard dimensions for wall mount kits.

Maximum

Loading

Hole pattern

(W x H)

Interface Pad

(W x H x D)

Pad

Hole

Screw Specification &

Quantity

14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm

M4 x 10mm

4 pieces

NOTE: Wall mount kits are sold separately.

IMPORTANT! Due to the design of the monitor, it is recommended the user does

not mount the monitor themselves. Please contact customer service for support.

Using the Security Slot

To help prevent the monitor from being stolen, use a security slot locking device to
secure the monitor to a fixed object.

Below is an example of setting up a security slot locking device on a table.

10

Making Connections

This section guides you on how to connect the monitor with other equipment.

Connecting to Power

1. Connect the power cord to the AC IN jack at the rear of the device.

2. Connect the power cord plug to a power outlet.

1

2

11

Connecting External Devices

HDMI Connection

Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect
the other end of the cable to the HDMI port of your computer.

NOTE: The monitor is equipped with two HDMI 2.0 ports.

21

12

DisplayPort Connection

Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the
other end of the cable to the DisplayPort or mini DP port of your computer.

NOTE: To connect the monitor to the Thunderbolt port (v. 1&2) on you Mac,

connect the mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of your Mac. Then connect the other end of the
cable to the DisplayPort port of the monitor.

13

Audio Connection

Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor.
Additionally, you can connect the monitor to a sound bar using an audio cable.

NOTE: The monitor is also equipped with dual speakers.

14

Using the Monitor

Adjusting the Viewing Angle

For optimal viewing, you can adjust the viewing angle using the following method:

Tilt Angle Adjustment

Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 13˚).

NOTE: When making adjustments, support the stand firmly with one hand while

tilting the monitor forwards or backwards with the other hand.

15

Turning the Device On/Off

1. Plug the power cord into a power outlet.

2. Press the Power button to turn on the monitor.

3. To turn the monitor off, press the Power button again.

NOTE: The monitor will still consume some power as long as the power cord

is connected to the power outlet. If the monitor is not being used for a
long period of time, please disconnect the power plug from the power
outlet.

16

Using the Control Panel Keys

Use the control panel keys to access the Quick Menu, activate Hot Keys, navigate
the On-Screen Display (OSD) Menu, and change the settings.

1

(Shortcut)

2
4

3
5

Quick Menu

Press the 2/3/4/5 key to activate the Quick Menu.

Viewmode

Contrast/Brightness

Input Select

Main Menu

Exit

NOTE: Follow the key guide that appears on the bottom of the screen to select

the option or make adjustments.

Viewmode

Contrast/Brightness

Input Select

Main Menu

Exit

ViewMode

Select one of the preset color settings.

Standard

Game

Movie

Web

Text

MAC

Mono

NOTE: The 1(Shortcut) key can be assigned to give you quick access to a

preferred menu. For more information, see page 18

17

Contrast/Brightness

Adjust the contrast or brightness level.

Contrast

70

Brightness

100

Input Select

Select the input source.

HDMI 1

HDMI 2

DisplayPort

Main Menu

Enter the On-Screen Display (OSD) Menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

HDMI 1

HDMI 2

DisplayPort

Exit

Exit the Quick Menu.

NOTE: Use the 5 key to exit the Quick Menu.

18

Hot Keys

When the On-Screen Display (OSD) Menu is off, you can quickly access special
functions by using the control panel keys.

Key Description

2 + 3 Press and hold the keys to lock/unlock the OSD Menu.

When the menu appears on the screen, continue holding both keys
for 10 seconds to lock/unlock the OSD Menu.

1

OSD Lock/Unlock

Locking OSD

Press and hold for 10s

to lock OSD

If the OSD Menu is locked, the below message will appear on the
screen:

OSD Lock/Unlock

OSD Locked

19

Key Description

2 + 4 Press and hold the keys to lock/unlock the Power button.

When the menu appears on the screen, continue holding both keys
for 10 seconds to lock/unlock the Power button.

3

Power Lock/Unlock

Locking Power Button

Press and hold for 10s

to lock power

If the Power button is locked, the below message will appear on the
screen:

Power Lock/Unlock

Power Button Locked

3 + 5 Press the keys to display/hide the boot up screen when the device is

turned on.

Boot Up Screen On/Off

Off

Press to turn on

1

(Shortcut)

Press and hold the key for 5 seconds to reassign your preferred menu
shortcut.

Users can choose from: Volume, Blue Light Filter, Game Mode, Aspect
Ratio, or Color Temperature.

20

Configuring the Settings

General Operations

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

HDMI 1

HDMI 2

DisplayPort

2. Press the 1(Shortcut) or 2 key to select the main menu. Then press the 3 key to
enter the selected menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

50Volume

Mute

21

3. Press the 1(Shortcut) or 2 key to select the desired menu option. Then press the
3 key to enter the sub-menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Volume

Mute

On

Off

4. Press the 1(Shortcut) or 2 key to adjust/select the setting. Then press the 3 key to
confirm.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Volume

Mute

On

Off

22

NOTE: Certain menu option adjustments do not require the user to press the

3 key to confirm the selection. Follow the key guide that appears on the

bottom of the screen to select the option or make adjustments.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Volume

Mute

On

Off

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Volume

Mute

50

Key Guide Key Guide

5. Press the 4 key to return to the previous menu.

NOTE: To exit the OSD Menu, press the 4 key until the OSD Menu disappears.

23

On-Screen Display (OSD) Menu Tree

Main Menu Sub-menu Menu Option

Input Select HDMI1

HDMI2
DisplayPort

Audio Adjust Volume (-/+, 0~100)

Mute On

Off

ViewMode Standard

Game FPS

RTS
MOBA
Custom Black

Stabilization

(-/+, 0/10/20/30/40/50/6
0/70/80/90/100)

Advanced
DCR

(-/+, 0/25/50/75/100)

Response
Time

Standard
Advanced
Ultra Fast

Reset
Movie
Web
Text
MAC
Mono

24

Main Menu Sub-menu Menu Option

Color Adjust Contrast/

Brightness

Contrast (-/+, 0~100)
Brightness (-/+, 0~100)

6-axis Color Hue (-/+, 0~100) Red (-/+, 0~100)

Green (-/+, 0~100)
Blue (-/+, 0~100)
Cyan (-/+, 0~100)
Magenta (-/+, 0~100)
Yellow (-/+, 0~100)

Saturation (-/+, 0~100) Red (-/+, 0~100)

Green (-/+, 0~100)
Blue (-/+, 0~100)
Cyan (-/+, 0~100)
Magenta (-/+, 0~100)
Yellow (-/+, 0~100)

Color
Temperature

sRGB
Bluish
Cool
Native
Warm
User Color Red (-/+, 0~100)

Green (-/+, 0~100)

Blue (-/+, 0~100)
Color Space Auto

RGB
YUV

Color Range Auto

Full Range

Limited Range
Gamma 1.8/2.2/2.6
HDR10 Auto

Off

25

Main Menu Sub-menu Menu Option

Manual Image

Adjust

Sharpness (-/+, 0/25/50/75/100)
Blue Light Filter (-/+, 0~100)
Aspect Ratio 1:1

4:3

Fill Aspect Ratio

Full Screen
Overscan On

Off
Black

Stabilization

(-/+, 0/10/20/30/40/

50/60/70/80/90/100)
Advanced DCR (-/+, 0/25/50/75/100)
Response Time Standard

Advanced

Ultra Fast

26

Main Menu Sub-menu Menu Option

Setup Menu Language English

Français

Deutsch

Español

Italiano

Suomi

Svenska

Русский

Türkçe

Česká

日本語

한국어

繁體中文

简体中文

AMD Freesync On

Off
Shortcut Key 1 Volume

Blue Light Filter

Game Mode

Aspect Ratio

Color Temperature
Resolution

Notice

On

Off
Information

27

Main Menu Sub-menu Menu Option

Setup Menu OSD Size Native

Large
OSD Timeout (-/+, 5/15/30/60)
OSD

Background

On

Off
Power Indicator On

Off
Auto Power Off On

Off
Sleep 30 Minutes

45 Minutes

60 Minutes

120 Minutes

Off
ECO Mode Standard

Optimize

Conserve
DisplayPort 1.1 On

Off
Auto Detect On

Off
DDC/CI On

Off
Multi-Picture Off

PIP PIP Source

Select

HDMI 1
HDMI 2
DisplayPort

PIP Position PIP

H.Position

(-/+, 0~100)

PIP
V.Position

(-/+, 0~100)

PIP Size (-/+, 33/66/100)
PIP Swap

Memory Recall

28

Menu Options

Input Select

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Input Select. Then press the 3 key to
enter the Input Select menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

HDMI 1

HDMI 2

DisplayPort

3. Press the 1(Shortcut) or 2 key to select the desired input source. Then press the 3
key to confirm the selection.

29

Audio Adjust

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display

the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Audio Adjust. Then press the 3 key to
enter the Audio Adjust menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Volume

Mute

3. Press the 1(Shortcut) or 2 key to select the desired option. Then press the 3 key
to enter its sub-menu.

4. Press the 1(Shortcut) or 2 key to adjust/select the setting, and press the 3 key to
confirm the selection (if applicable).

Menu Option Description

Volume Adjust the volume level.
Mute Enable this option to temporarily turn off the sound.

30

ViewMode Menu

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display

the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select ViewMode. Then press the 3 key to enter
the ViewMode menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Standard

Game

Movie

Web

Text

MAC

Mono

3. Press the 1(Shortcut) or 2 key to select the setting. Then press the 3 key to
confirm the selection.

Menu Option Description

Standard Select this option for general use.
Game Select this option for playing games.
Movie Select this option for watching movies.
Web Select this option for surfing the web.
Text Select this option for text-based tasks.
MAC Select this option when connecting to Mac computers.
Mono Select this option for monochrome.

31

Color Adjust Menu

NOTE: Some sub-menus may not be adjustable depending on the user’s custom

settings.

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Color Adjust. Then press the 3 key to
enter the Color Adjust menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Contrast/Brightness

6-axis Color

Color Temperature

Color Space

Color Range

Gamma

HDR10

3. Press the 1(Shortcut) or 2 key to select the menu option. Then press the 3 key to
enter its sub-menu.

4. Press the 1(Shortcut) or 2 key to select the setting. Then press the 3 key to
confirm the selection.

NOTE: Some sub-menu options may have another sub-menu. To enter the

respective sub-menu, press the 3 key. Follow the key guide that appears
on the bottom of the screen to select the option or make adjustments.

Menu Option Description

Contrast/
Brightness

Contrast
Adjust the degree of difference between the lightest and

darkest parts of the picture and change the amount of black
and white in the image.

Brightness
Adjust the background black levels of the screen image.

32

Menu Option Description

6-axis Color

Hue
Adjust the tint of each color (red, green, blue, cyan, magenta,

and yellow).
Saturation

Adjust the color depth of each color (red, green, blue, cyan,
magenta, and yellow).

Color Temperature Select the color temperature setting.

• sRGB: Lower brightness and more natural colors.

• Bluish: Set the color temperature to 9300K.

• Cool: Set the color temperature to 7500K.

• Native: Default color temperature. Recommended for
regular use.

• Warm: Set the color temperature to 5000K.

• User Color: Adjust red, green, and blue values as desired.

Color Space Allows users to choose which color space they would like to

use for color output.

• Auto: Automatically recognizes the color format and black
and white levels.

• RGB: The input signal color is RGB.

• YUV: The input signal color is YUV.

Color Range The monitor can detect the input signal color range

automatically. You can manually change the color range
options to fit the correct color range if the colors are not
displayed correctly.

• Auto: Automatically recognizes the color format and black
and white levels.

• Full Range: Black and white levels are full.

• Limited Range: Black and white levels are limited.

Gamma Manually adjust the brightness level of the monitor’s

grayscale levels.

HDR10 Reduce the overall contrast of a given scene so that detail in

the highlights and shadows can be seen.

33

Manual Image Adjust Menu

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Manual Image Adjust. Then press the 3
key to enter the Manual Image Adjust menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Sharpness

Blue Light Filter

Aspect Ratio

Overscan

Black Stabilization

Advanced DCR

Response Time

3. Press the 1(Shortcut) or 2 key to select the menu option. Then press the 3 key to
enter its sub-menu.

4. Press the 1(Shortcut) or 2 key to adjust/select the setting. Then press the 3 key to
confirm (if applicable).

Menu Option Description

Sharpness Adjust the picture quality.
Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more

comfortable viewing experience.
Aspect Ratio Select the aspect ratio of the monitor.
Overscan Automatically enlarge the original picture horizontally and

vertically to an equal aspect ratio that fills the screen.
Black Stabilization Provides heightened visibility and detail by brightening dark

scenes.
Advanced DCR Automatically detects the image signal and intelligently

controls the backlight brightness and color to improve on the

ability to make the black blacker in a dark scene, and make

the white whiter in a bright environment.
Response Time Adjusts the response time, creating smooth images without

streaking, blurring, or ghosting.

34

Setup Menu

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Setup Menu. Then press the 3 key to
enter the Setup Menu menu.

VX3211-4K-mhd

3840 x 2160 @ 60Hz

75%

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Language

AMD Freesync

Shortcut Key 1

Resolution Notice

Information

OSD Size

OSD Timeout

OSD Background

Power Indicator

Auto Power Off

Sleep

3. Press the 1(Shortcut) or 2 key to select the menu option. Then press the 3 key to
enter its sub-menu.

4. Press the 1(Shortcut) or 2 key to adjust/select the setting. Then press the 3 key to
confirm (if applicable).

NOTE: Some sub-menu options may have another sub-menu. To enter the

respective sub-menu, press the 3 key. Follow the key guide that appears
on the bottom of the screen to select the option or make adjustments.

35

Menu Option Description

Language Select an available language for the OSD Menu.
AMD FreeSync Puts an end to choppy gameplay and broken frames with

fluid, artifact-free performance at virtually any framerate.
Shortcut Key 1 Select the menu that will be assigned to the 1(Shortcut) key.
Resolution Notice Enable this option to allow the system to inform users that

the current viewing resolution is not the correct native

resolution.

Clear

Message

Resolution Notice

For best picture quality,

change resolution to 3840x2160

Disable

Message

Information Display the monitor information.
OSD Size Set the size of the OSD Menu while on screen.
OSD Timeout Set the length of time the OSD Menu remains on screen.
OSD Background Show/Hide the OSD background when the OSD Menu appears

on the screen.
Power Indicator Set the Power Indicator On or Off. If the setting is set to On,

the power indicator lights blue when the device is turned on.
Auto Power Off Enable this option to allow the monitor to automatically turn

off after a certain amount of time.
Sleep

Set the amount of idle time before the monitor enters Sleep

mode

ECO Mode Choose between various modes, based on power

consumption.
DispayPort 1.1 Enable/Disable DisplayPort 1.1 support.
Auto Detect The monitor will automatically switch to the next input

option.
DDC/CI Enable this option to allow the monitor control via the

graphics card.

36

Menu Option Description

Multi-Picture

PIP (Picture-in-Picture)

Split the screen into two parts, a main window and an inset

window. The user can specify the input source for each

screen.
Memory Recall Resets all settings to their default values.

37

Advanced Features and Settings

This section describes advanced features of the monitor.

HDR10 (High-Dynamic-Range)

Reduces the overall contrast of a given scene so that detail in the highlights and
shadows can be seen.

NOTE: Ensure the HDR setting is turned on on your device first before enabling

the HDR10 on the monitor. For example, the HDR setting on a Xbox One
S or PS4 Pro needs to be turned on first before enjoying your HDR10
video content.

Xbox One S PS4 Pro

38

To enable the HDR10 function:

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Color Adjust. Then press the 3 key to
enter the Color Adjust menu.

3. Press the 1(Shortcut) or 2 key to select HDR10. Then press the 3 key to enter its
sub-menu.

4. Press the 1(Shortcut) or 2 key to select Auto. Then press the 3 key to confirm.

VX3211-4K-mhd

1920 X 1080@60HZ

On

Off

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

Sharpness

Blue Light Filter

Aspect Ratio

Overscan

Black Stabilization

Response Time

Advanced DCR

Response Time

39

Multi-picture

Multi-picture allows users to further customize their work space by allowing up to
two split windows from different inputs, displaying high resolution content with
different aspect ratios, without distortion from the original input sources.

PIP (Picture-in-Picture)

Main Window

Inset Window

To enter the PIP menu:

1. Press the 2/3/4/5 key to display the Quick Menu. Then press the 4 key to display
the OSD Menu.

2. Press the 1(Shortcut) or 2 key to select Setup Menu. Then press the 3 key to
enter the Setup Menu menu.

3. Press the 1(Shortcut) or 2 key to select Multi-Picture. Then press the 3 key to
enter its sub-menu.

4. Press the 1(Shortcut) or 2 key to select PIP. Then press the 3 key to enter its sub-
menu.

VX3211-4K-mhd

1920 X 1080@60HZ

Power Indicator

Auto Power Off

Sleep

ECO Mode

DisplayPort 1.1

Auto Detect

DDC/CI

Multi-Picture

All Recall

Off

PIP

PIP Source Select

PIP Position

PIP Size

PIP Swap

Setup Menu

Color Adjust ViewMode

Manual Image

Adjust

Input

Select

Audio Adjust

40

Once in the PIP menu:

• To change the input source for the inset window: select PIP Source Select and
press the 3 key. Then press the 1(Shortcut) or 2 key to select the desired input
source and press the 3 key to confirm.

• To adjust the inset window position: select PIP Position and press the 3 key.

• Press the 3 key to select PIP H.Position or PIP V.Position. Press the 1(Shortcut)
or 2 key to adjust the setting and press the 3 key to confirm.

• To adjust the inset window size: select PIP Size and press the 3 key. Then press
the 1(Shortcut) or 2 key to adjust the setting.

• To swap the two windows: select PIP Swap and press the 3 key to confirm.
NOTE: Only an HDMI with a DisplayPort connection can work in PIP. HDMI with

HDMI will not work.

41

Appendix

Specifications

Item Category Specifications

LCD Type VA Type, a-si TFT LCD,

Active Matrix UHD 3840 x 2160,

0.181 mm x 0.181 mm pixel pitch
Display Size 81.2 cm (80 cm), 32" (31.5" viewable)
Color Filter RGB vertical stripe
Glass Surface Anti-Glare type, 3H hard coating

Input Signal Video Sync TMDS digital (100 Ω)

HDMI: f

h

:15-204 Khz, fv:40-60 Hz

DP: fh:135-135 Khz, fv:40-60 Hz

Compatibility PC up to 3840 x 2160

Macintosh up to 3840 x 2160
Recommended 3840 x 2160 @ 60Hz

42

Item Category Specifications

Resolution

1

Supported • 3840 x 2160 @ 24, 25, 30, 60Hz

• 3840 x 1080 @ 60Hz

• 2560 x 1440 @ 60Hz

• 2560 x 1080 @ 60Hz

• 2048 x 1152 @ 60Hz

• 1920 x 2160 @ 60Hz

• 1920 x 1440 @ 60Hz

• 1920 x 1200 @ 60Hz

• 1920 x 1080 @ i50, p50, i60, p60, 85Hz

• 1680 x 1050 @ 60Hz

• 1600 x 1200 @ 60Hz

• 1440 x 900 @ 60, 75Hz

• 1400 x 1050 @ 60Hz

• 1360 x 768 @ 60Hz

• 1280 x 1024 @ 50, 60, 75Hz

• 1280 x 960 @ 50, 60, 75Hz

• 1280 x 768 @ 50, 60Hz

• 1280 x 720 @ p50, p60Hz

• 1152 x 900 @ 67Hz

• 1152 x 864 @ 75Hz

• 1024 x 768 @ 50, 60, 70, 72Hz

• 800 x 600 @ 56, 60, 72Hz

• 720 x 575 @ p50, i50Hz

• 720 x 480 @ p60, i60Hz

• 720 x 400 @ 70Hz

• 640 x 480 @ 50, 60, 67, 72Hz

• 640 x 400 @ 60, 70Hz

• 640 x 350 @ 70Hz

Power Adapter

2

Input Voltage AC 100-240V, 50/60Hz (auto switch)

Display Area Full Scan (H x V) 698.11 x 392.7 mm (27.48” x 15.46”)
Operating

conditions

Temperature 0° C to 40° C (32° F to 104° F)
Humidity 20% to 90% (non-condensing)
Altitude 16, 404 feet (4.9 km)

Storage
conditions

Temperature -20° C to 60° C (-4° F to 140° F)
Humidity 5% to 90% (non-condensing)
Altitude 40, 000 feet (12.1 km)

Dimensions Physical

(W x H x D)

729.7 x 495.5 x 230.3 mm

(28.7” x 19.5” x 9.1”)

43

Item Category Specifications

Wall Mount Dimensions 100 x 100 mm
Weight Physical 6.6 kg (14.6 lbs)
Power saving

modes

On

3

50W (Typical)

Off < 0.5W

1

Do not set the graphics card in your computer to exceed these timing modes; doing so

may result in permanent damage to the display.

2

Please use the power adapter from ViewSonic® or an authorized source only.

3

The test condition follows EEI standards.

44

Glossary

This section describes the standard glossary of terms used in all LCD display models.
All terms are listed in alphabetical order.

NOTE: Some terms may not be applicable to your monitor.

A

Advanced DCR

Advanced DCR technology automatically detects the image signal and
intelligently controls the backlight brightness and color to improve on the
ability to make the black blacker in a dark scene, and make the white whiter
in a bright environment.

AMD FreeSync

AMD FreeSync™ technology puts an end to choppy gameplay and broken
frames with fluid, artifact-free performance at virtually any framerate. To
utilize FreeSync, ensure that the monitor and GPU FreeSync options are
activated.

Audio Adjust

Adjusts the volume, mutes the sound, or toggles between inputs if you have
more than one source.

Auto Detect

If the current input source has no signal, the monitor will automatically
switch to the next input option. This function, on some models, is disabled
by default.

B

Black Stabilization

ViewSonic’s Black Stabilization provides heightened visibility and detail by
brightening dark scenes.

Blue Light Filter

Adjusts the filter that blocks high-energy blue light for a more comfortable
viewing experience.

Brightness

Adjusts background black levels of the screen image.

45

C

Color Adjust

Provides several color adjustment modes, to help adjust the color settings
to fit the user’s needs.

Color Range

The monitor can detect the input signal color range automatically. You can
manually change the color range options to fit the correct color range if the
colors are not displayed correctly.

Options Description

Auto The monitor automatically recognizes the color format and

black and white levels.
Full Range The color range of the black and white levels are full.
Limited Range The color range of the black and white levels are limited.

Color Space

Allows users to choose which color space they would like to use for monitor
color output (RGB, YUV).

Color Temperature

Allows users to select specific color temperature settings to further
customize their viewing experience.

Panel Default Panel Original Status

sRGB Standard color space used for the Windows system.
Bluish Set the color temperature to 9300K.
Cool Set the color temperature to 7500K.
Native Default color temperature. Recommended for general use.
Warm Set the color temperature to 5000K.

Contrast

Adjusts the difference between the image background (black level) and the
foreground (white level).

46

G

Game Mode

Integrating a gaming-oriented OSD design including pre-calibrated FPS,
RTS, and MOBA gaming settings. Each mode is functionally customized
with in-game testing and adjustments made for the best blend of color and
technology.

Gamma

Allows users to manually adjust the brightness level of the monitor’s
grayscale levels. There are three selections: 1.8, 2.2, and 2.6.

H

HDR10 (High-Dynamic-Range)

Reduces the overall contrast of a given scene so that detail in the highlights
and shadows can be seen.

NOTE: Only available on HDR10 video content.

Hue

Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).

I

Information

Displays the timing mode (video signal input) coming from the graphics
card in the computer, the LCD model number, the serial number, and
the ViewSonic® website URL. See your graphics cards’s user guide for
instructions on changing the resolution and refersh rate (vertical frequency).

NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resolution

is 1024 x 768 and the refresh rate is 60Hz.

Input Select

Toggles between the various input options that are available for the
monitor.

L

Low Input Lag

ViewSonic® offers low input lag, utilizing a monitor process reducer, which
decreases signal latency. Under the “Low Input Lag” sub-menu, you can
select the appropriate speed for your desired use from the options.

47

M

Manual Image Adjust

Displays the “Manual Image Adjust” menu. You can manually set a variety of
image quality adjustments.

Memory Recall

Returns the adjustments back to factory settings if the display is operating in
a factory preset timing mode listed in the “Specifications” of this manual.

NOTE: (Exception) This control does not affect changes made in the

“Language Select” or “Power Lock Setting”.

O

Overscan

Refers to a cropped image on your monitor’s screen. A setting on your
monitor zooms in on movie content, so that you cannot see the outermost
edges of the film.

P

PIP (Picture-in-Picture)

Split the screen into two parts, a main window and an inset window. The
user can specify the input source for each screen.

PIP Swap

This exchanges the main-picture source with the sub-picture source.

R

Recall

Resets the ViewMode monitor settings.

Resolution Notice

The notice tells users that the current viewing resolution is not the correct
native resolution. This notice will appear in the display settings window
when setting up the display resolution.

Response Time

Adjusts the response time, creating smooth images without streaking,
blurring, or ghosting. A low response time is perfect for the most graphic­intense gaming, and provides amazing visual quality while watching sports
or action movies.

48

S

Setup Menu

Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can
activate on-screen display notifications so users do not have to reopen the
menu.

Sharpness

Adjusts the picture quality of the monitor.

V

ViewMode

ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”,
“Text”, “MAC”, and “Mono” presets. These presets are specifically designed
to deliver an optimized viewing experience for different screen applications.

49

Troubleshooting

This section describes some common problems that you may experience when
using the monitor.

Problem or Issue Possible Solutions

No power • Make sure you have turned on the monitor by

pressing the Power button.

• Make sure the power cord is properly and securely
connected to the monitor and power outlet.

• Plug another electrical device into the power outlet to
verify that the outlet is supplying power.

Power is On, but no
image appears on
screen

• Make sure the video cable connecting the monitor to
the computer is properly and securely connected.

• Adjust the brightness and contrast settings.

• Make sure the correct input source is selected.

Wrong or abnormal
colors

• If any colors (red, green, or blue) are missing, check
the video cable to make sure it is properly and
securely connected. Loose or broken pins in the cable
connector could cause an improper connection.

• Connect the monitor to another computer.

• If you have an older graphics card, contact ViewSonic®
for a non-DDC adapter.

Screen image is too
light or dark

• Adjust brightness and contrast settings via the OSD
Menu.

• Reset the monitor to factory settings.

Screen image cuts in
and out

• Make sure the correct input source is selected.

• Check for bent or broken pins in the video cable
connector.

• Make sure the video cable connecting the monitor to
the computer is properly and securely connected.

Screen image is blurred • Adjust the resolution to the correct Aspect Ratio.

• Reset the monitor to factory settings.

The screen isn’t
centered correctly

• Adjust the horizontal and vertical controls via the OSD
Menu.

• Check the Aspect Ratio.

• Reset the monitor to factory settings.

The screen appears
yellow

• Make sure the “Blue Light Filter” is Off.

50

Problem or Issue Possible Solutions

The OSD Menu
does not appear
on the screen/the
OSD controls are
inaccessible

• Check whether the OSD Menu is locked. If yes, press
and hold the 2 and 3 key for 10 seconds.

• Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor.

• Reset the monitor to factory settings.

Control panel keys do
not work

• Press only one key at a time.

• Restart the computer.

Some menus aren’t
selectable in the OSD

• Adjust the ViewMode or the input source.

• Reset the monitor to factory settings.

No audio output • If using ear-/headphones, ensure the mini stereo jack

is connected.

• Make sure the volume is not muted, nor set to 0.

• Check the Audio Input setting.

The monitor will not
adjust

• Make sure there are no obstructions near or on the
monitor, and that there is adequate spacing.

USB devices connected
to the monitor do not
work

• Make sure the USB cable is connected properly.

• Try changing to another USB port (if applicable).

• Some USB devices require a higher electric current;
connect the device directly to the computer.

The external device
is connected, but no
image appears on the
screen

• Make sure the Power is On

• Adjust brightness and contrast via the OSD Menu.

• Check the connecting cable and make sure it is
properly and securely connected. Loose or broken
pins in the cable connector could cause an improper
connection.

51

Maintenance

General Precautions

• Make sure the monitor is turned off and the power cable is unplugged from the
power outlet.

• Never spray or pour any liquid directly onto the screen or case.

• Handle the monitor with care, as a darker-colored monitor, if scuffed, may show
marks more clearly than a lighter-colored monitor.

Cleaning the Screen

• Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles.

• If the screen is still not clean, apply a small amount of non-ammonia, non­alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the
screen.

Cleaning the Case

• Use a soft, dry cloth.

• If the case is still not clean, apply a small amount of non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe
the surface.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the display screen or case. Some chemical cleaners have been
reported to damage the screen and/or case of the monitor.

• ViewSonic® will not be liable for damage resulting from use of any ammonia or
alcohol-based cleaners.

52

Regulatory and Service Information

Compliance Information

This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels

and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation. This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the

equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.

53

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical
and Electronic Equipment Directive 2012/19/EU (WEEE). The mark
indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to
local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum

Concentration

Actual Concentration

Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6+) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers

(PBDE)

0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex
III of the RoHS2 Directives as noted below:

• Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

 Short length (500 mm): maximum 3.5 mg per lamp.
 Medium length (> 500 mm and 1,500 mm): maximum 5 mg per lamp.
 Long length (> 1,500 mm): maximum 13 mg per lamp.

• Lead in glass of cathode ray tubes.

• Lead in glass of fluorescent tubes not exceeding 0.2% by weight.

• Lead as an alloying element in aluminum containing up to 0.4% lead by weight.

• Copper alloy containing up to 4% lead by weight.

• Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).

• Electrical and electronic components containing lead in a glass or ceramic other

54

than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living
green. Thank you for being part of Smarter, Greener Computing. Please visit the

ViewSonic® website to learn more.

USA & Canada:

http://www.viewsonic.com/company/green/recycle-program/

Europe:

http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan:

https://recycle.epa.gov.tw/

55

Copyright Information

Copyright© ViewSonic® Corporation, 2018. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are
registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association.
DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection
Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this
product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential damages
resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation
reserves the right to change product specifications without notice. Information in
this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic® Corporation.

VX3211-4K-mhd_UG_ENG Rev. 1A 10-25-18

56

Customer Service

For technical support or product service, see the table below or contact your
reseller.

NOTE: You will need the product’s serial number.

Country/ Region Website Country/ Region Website

Asia Pacific & Africa

Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/

中国 (China)

www.viewsonic.com.cn

香港 (繁體中文)

www.viewsonic.com/hk/

Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/

Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/

日本 (Japan)

www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/

Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/

Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/

New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/

Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/

臺灣 (Taiwan)

www.viewsonic.com/tw/

ประเทศไทย

www.viewsonic.com/th/

Việt Nam

www.viewsonic.com/vn/ South Africa & Maurius www.viewsonic.com/za/

Americas

United States www.viewsonic.com/us Canada www.viewsonic.com/us

Lan America www.viewsonic.com/la

Europe

Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/

Deutschland www.viewsonic.com/de/

Қазақстан

www.viewsonic.com/kz/

Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/

Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/

United Kingdom www.viewsonic.com/uk/

57

Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and
workmanship during the warranty period. If a product proves to be defective
in material or workmanship during the warranty period, ViewSonic® will, at its
sole option, and as your sole remedy, repair or replace the product with a similar
product. Replacement Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or components will
be covered by the balance of the time remaining on the customer’s original limited
warranty and the warranty period will not be extended. ViewSonic® provides
no warranty for any third-party software whether included with the product or
installed by the customer, installation of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes
and does not cover” section).

How long the warranty is effective:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your
country of purchase, for all parts including the light source and for all labor from
the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modified, or
removed.

• Damage, deterioration, or malfunction resulting from:

 Accident, misuse, neglect, fire, water, lightning, or other acts of nature,

unauthorized product modification, or failure to follow instructions supplied

with the product.
 Repair or attempted repair by anyone not authorized by ViewSonic®.
 Damage to or loss of any programs, data, or removable storage media.
 Normal wear and tear.
 Removal or installation of the product.

• Software or data loss occurring during repair or replacement.

• Any damage of the product due to shipment.

58

• Causes external to the product, such as electric power fluctuations or failure.

• Use of supplies or parts not meeting ViewSonic’s specifications.

• Failure of owner to perform periodic product maintenance as stated in the User
Guide.

• Any other cause which does not relate to a product defect.

• Damage caused by static (non-moving) images displayed for lengthy periods of
time (also referred to as image burn-in).

• Software - Any third-party software included with the product or installed by the
customer.

• Hardware/Accessories/Parts/Components – Installation of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps).

• Damage to, or abuse of, the coating on the surface of the display through
inappropriate cleaning as described in the product User Guide.

• Removal, installation, and set-up service charges, including wall-mounting of the
product.

How to get service:

• For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need
to provide your product’s serial number.

• To obtain warranty service, you will be required to provide: (a) the original dated
sales slip, (b) your name, (c) your address, (d) a description of the problem, and
(e) the serial number of the product.

• Take or ship the product, freight prepaid, in the original container to an
authorized ViewSonic® service center or ViewSonic®.

• For additional information or the name of the nearest ViewSonic® service center,
contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for a
particular purpose.

59

Display Warranty Term Template In UG
VSC_TEMP_2007

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of
profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such
damages.

• Any other damages, whether incidental, consequential or otherwise.

• Any claim against the customer by any other party.

• Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the
U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao,
and Taiwan Excluded) is subject to the terms and conditions of the Maintenance
Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at:

http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

60

Mexico Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and
workmanship, under normal use, during the warranty period. If a product
proves to be defective in material or workmanship during the warranty period,
ViewSonic® will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or
components & accessories.

How long the warranty is effective:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on
your country of purchase, for all parts including the light source and for all labour
from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes or does not cover:

• Any product on which the serial number has been defaced, modified or
removed.

• Damage, deterioration, or malfunction resulting from:

 Accident, misuse, neglect, fire, water, lightning, or other acts of nature,

unauthorized product modification, unauthorized attempted repair, or
failure to follow instructions supplied with the product.

 Causes external to the product, such as electrical power fluctuations or

failure.
 Use of supplies or parts not meeting ViewSonic®’s specifications.
 Normal wear and tear.
 Any other cause which does not relate to a product defect.

• Any product exhibiting a condition commonly known as “image burn-in” which
results when a static image is displayed on the product for an extended period of
time.

• Removal, installation, insurance, and set-up service charges.

61

How to get service:

For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the attached “Customer Service” page). You
will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use.
Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records

Product Name: Model Number:

Document Number: Serial Number:

Purchase Date: Extended Warranty Purchase? (Y/N)

If so, what date does warranty expire?

• To obtain warranty service, you will be required to provide (a) the original dated
sales slip, (b) your name, (c) your address, (d) a description of the problem, and
(e) the serial number of the product.

• Take or ship the product, in the original container packaging, to an authorized
ViewSonic® service center.

• Round trip transportation costs for in-warranty products will be paid by
ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for a
particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of
profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such
damages.

• Any other damages, whether incidental, consequential or otherwise.

• Any claim against the customer by any other party.

• Repair or attempted repair by anyone not authorized by ViewSonic®.

62

Contact Informaon for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporavo Interpalmas,

Col. San Fernando Huixquilucan, Estado de México

Tel: [phone] hp://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: [phone]
E-Mail: [email protected]

Villahermosa:

Compumantenimietnos Garanzados, S.A. de C.V.

AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: [phone]
E-Mail: [email protected]

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: [phone] CON 10 LINEAS
E-Mail: [email protected]

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: [phone]
E-Mail: [email protected]

Chihuahua:

Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: [phone]
E-Mail: [email protected]

Cuernavaca:

Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: [phone]
E-Mail: [email protected]

Distrito Federal:

QPLUS, S.A. de C.V.

Av. Coyoacán 931

Col. Del Valle 03100, México, D.F.
Tel: [phone]
E-Mail : [email protected]

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281

Col. Arcos Sur, Sector Juárez

44170, Guadalajara, Jalisco
Tel: [phone]
E-Mail: [email protected]

Guerrero Acapulco:

GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: [phone]

Monterrey:

Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: [phone]
E-Mail: [email protected]

MERIDA:

ELECTROSER
Av Reforma No. 403Gx39 y 41

Mérida, Yucatán, México CP97000

Tel: [phone]
E-Mail: [email protected]

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: [phone]
Fax: [phone]
E-Mail. [email protected]

Tijuana:

STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:

ViewSonic® Corporaon
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: [phone]

E-Mail: hp://www.viewsonic.com

LCD Mexico Warranty Term Template In UG
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