Verizon Submit A Disconnect Request Quick Start Guide
Quick Start Guide
How to
SUBMIT A DISCONNECT REQUEST
This quick start guide explains you to submit a request for disconnection of one or more service identifiers.
a. Go to http://sso.verizonenterprise.com.
b. On the Verizon Enterprise Center home page, click the
Submit Move/Add/Change/Disconnect Order from the
Manage Account mega menu.
c. On the Create Request – Select Request Type and
Account page, select the request type as I want to
disconnect my service from the Select Request Type
drop-down menu.
d. Enter the valid account number and click the Validate
button.
e. On successful validation of the entered account number,
click the PROCEED button.
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Note:
If you have clicked Yes option button, the add
contact section appears and prompts you to enter
the first and last name, mail, country code,
contact number, and extension of the contact
whom you want to be notified. You can add a
maximum of three contacts.
Note:
You can enter maximum of 20 service identifiers
by clicking Add Rows link.
Note:
You will be prompted to enter the details of the
service that you want to disconnect. The field
elements appear based on the selected service
type.
f. On the Disconnect Request - Request Details page,
enter the company name and country from which you
want to disconnect the service in the Company Name
and Country text fields.
g. In the Enter Your Contact Information section, enter the
contact number in the Contact Number text field.
h. Click the Yes option button, if you want other contacts to
be notified about the request. <OR> Click the No option
button.
i. Enter the service identifier details of the service that you
want to disconnect.
j. Click the Specify the preferred disconnect date option
button and select a particular date, if you want to
disconnect your service on a particular date. <OR> Click
the Next Available Date option button.
k. Select the reason for disconnecting your service from the
Why are you disconnecting these services? drop-down
menu.
l. Click the Yes option button, if you want Verizon to play a
referral message. <OR> Click the No option button.
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