Verizon Software Repair Assistant Manual for DuraXV User Manual
Software Repair Assistant Manual for DuraXV
© 2015 Kyocera Corpora tion. All rights r eserved. K YOCERA is a regis tered trademar k of Kyocera Corpora tion. All other tra demarks are th e property o f their respec tive owners. 0615-I6821
Table of Contents
Preparation ....................................................................................................3
Install the Software Repair Assistant .........................................................................5
Execute the Software Repair Assistant .....................................................................11
Software Repair .........................................................................................11
Appendix ......................................................................................................14
Uninstall the Old USB Driver (4-1) .......................................................................14
Manual Launch (4-2) ......................................................................................15
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SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV
Preparation
Ensure that the following system requirements are met prior to installation of the Software Repair
Assistant (SRA):
• Windows 7, 8, 8.1 both 32 bit and 64 bit. If you are using Windows 8 or Windows 8.1, please
click the Desktop icon and start this repair process.
• High Speed Internet connection, proxy server and VPNs are not supported.
• The USB mode of your phone should be set to “Ask On Plug.” To change the settings to “Ask
On Plug,” press “MENU” on Home Screen ≥Settings & Tools ≥ USB Mode, then select “Ask
On Plug.” Please do NOT change the USB setting mode until the Software Upgrade Process
is finished.
Figure 1 Ask On Plug
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SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV
onfirm your phone is charged more than three levels.
• C
Figure 2 Battery Level Indicator
• This two-part process takes up to 3 minutes for download and approximately 7
minutes for installation. The process could take up to 20 minutes, depending on the PC and
network performance.
• If you see the following error pop-up, installation has failed because of a Windows error or file
download error. Please unplug the USB cable and plug it in again.
Figure 3 Installation Error
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SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV
Install the Software Repair Assistant
If you have already installed this tool on your PC, close “Upgrade Tool Monitor.”
– Step 1: Click the “Upgrade Tool Monitor” icon on the task tray.
– Step 2: Select “Close”
Figure 4 Upgrade Tool Monitor Menu
– Step 3: Connect only one phone to the PC.
– Step 4: If AutoPlay is presented, click “Run TL-Bootstrap.exe,” otherwise open CD-ROM drive
and click “TL-Bootstrap.exe.”
Figure 5 Run TL-Bootstrap.exe from AutoPlay
© 2015 Verizon Wireles s. 0615-I6821
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