Verizon FiOS-G1100 User Manual

FiOS Quantum Gateway

™

USER GUIDE

01/

INTRODUCTION

1.0 Package 7

Contents

1.1 System 7

Requirements

1.2 Features 7

1.3 Getting to 10

Know Your Gateway

02/

CONNECTING YOUR GATEWAY

2.0 Setting 18

Up Your Gateway

2.1 Computer 24

Network Conﬁguration

2.2 Main 30

Screen

03/

WIRELESS SETTINGS

3.0 Overview 36

3.1 Wireless Status 37

3.2 Basic Security 40

Settings

3.3 Advanced 43

Security Settings

3.4 Wireless MAC 49

Authentication

3.5 802.11 Mode 51

3.6 Other Advanced 53

Wireless Options

04/

CONFIGURING MY NETWORK SETTINGS

4.0 Accessing 59

My Network Settings

4.2 Using My 60

Network Settings

05/

USING NETWORK CONNECTIONS

5.0 Accessing 64

Network Connections

5.1 Network 65

(Home/ Of ﬁce) Connection

5.2 Ethernet/ 73

Coax Connection

5.3 Wireless 77

Access A/B Point Connection

5.4 Broadband 80

Ethernet/ Coax Connection

06/

CONFIGURING SECURITY SETTINGS

6.0 Firewall 87

6.2 Access 91

Control

6.3 Port 94

Forwarding

6.4 Port 96

Triggering

6.5 Remote 98

Administration

6.6 Static NAT 100

6.7 Security Log 102

07/

SETTING PARENTAL CONTROL

7.0 Activating 111

Parental Controls

7.1 Rule 113

Summary

TABLE OF CONTENTS

CONTENTS

TABLE OF CONTENTS

CONTENTS

08/

CONFIGURING ADVANCED SETTINGS

8.0 Using 117

Advanced Settings

8.1 Utilities 118

8.2 DNS 127

Settings

8.3 Network 128

Settings

8.4 Routing 134

8.5 Firmware 156

Upgrade

8.6 Date and 159

Time

8.8 Conﬁguration 163

Settings

09/

MONITORING YOUR GATEWAY

9.0 Gateway 171

Status

9.1 Advanced 172

Status

9.2 System 17 3

Logging

9.3 Full Status/ 1 74

System wide Monitoring of Connections

9.4 Traf ﬁc 175

Monitoring

9.5 Bandwidth 176

Monitoring

10/

TROUBLESHOOTING

10. 0 Troubleshooting 179

Tips

10.1 Frequently 185

Asked Questions

11/

SPECIFICATIONS

11.0 General 192

Speciﬁcations

11.1 LED 193

Indicators

11. 2 Environmental 193

Parameters

12/

NOTICES

12.0 Regulatory 197

Compliance Notices

01/

INTRODUCTION

1.0

1.1

1.2

1.3

Package Contents System Requirements Features Getting to Know Your

Gateway

The Verizon FiOS Quantum Gateway™ lets you transmit and distribute digital entertainment and information to multiple devices in your home/ofﬁce.

Your Gateway supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateways available.

01 / INTRODUCTION

PACKAGE CONTENTS, SYSTEM REQUIREMENTS AND FEATURES

– Ethernet supports speeds up to 1000 Mbps

– MoCA 2.0 and 1.1 enabled to support speeds up to 700 Mbps

over coaxial cable

• Integrated wireless networking with 802.11b/g/n/ac access point featuring:

– 802.11b enabled to support speeds up to 11 Mbps wirelessly

– 802.11g enabled to support speeds up to 54 Mbps wirelessly

– 802.11n enabled to support speeds up to 450 Mbps

wirelessly

– 802.11ac enabled to support speeds up to 1300 Mbps

wirelessly

• Enterprise-level security, including:

– Fully customizable ﬁrewall with Stateful Packet Inspection

(SPI)

– Content ﬁltering with URL-keyword based ﬁltering, parental

control, and customizable ﬁltering policies per computer

– Intrusion detection with Denial of Service protection against

IP spooﬁng attacks, scanning attacks, IP fragment overlap exploit, ping of death, and fragmentation attacks

– Event log ging

– MAC address ﬁltering

01 / INTRODUCTION

1.0/ PACKAGE CONTENT

Your package contains:

• The FiOS Quantum Gateway

• Power adapter

• LAN Ethernet cable (yellow)

• WAN Ethernet cable (white)

• Quick Start Guide

1.1/ SYSTEM REQUIREMENTS

System and software requirements are:

• A computer or other network device supporting Wi-Fi or wired Ethernet

• A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher

1.2/ FEATURES

Your Gateway features include:

• Support for multiple networking standards, including

– WAN – Gigabit Ethernet and MoCA 2.0 interfaces

– LAN – 802.11 b/g/n/ac, Gigabit Ethernet and MoCA 2.0

interfaces

• Integrated wired networking with 4-port Ethernet switch and MoCA

FEATURES AND GETTING TO KNOW YOUR GATEWAY

– IGMP

– Daylight savings time support

1.3/ GETTING TO KNOW YOUR GATEWAY

1.3a/ FRONT PA NEL

The front panel has two lighted indicators and a WPS (Wi-Fi Protected Setup) button.

The Power/Internet light will be on and solid when your Gateway is turned on, connected to the Internet, and functioning normally.

The Wireless light will be on when your Gateway Wi-Fi is turned on.

For additional information on the front lights and error indications, refer the Troubleshooting section in this Guide.

The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your wireless network.

When WPS is initiated from your Gateway, the wireless light slowly ﬂashes white for up to two minutes, allowing time to complete the WPS pairing process on your wireless device (also known as a wireless client).

When a device begins connecting to your Gateway using WPS, the wireless light rapidly ﬂashes white for a few seconds, then turns solid white as the connection completes.

01 / INTRODUCTION

– St atic NAT

– Port forwarding

– Port triggering

– Access control

– Advanced wireless protection featuring WPA2/WPA Mixed

Mode, WEP 64/128 bit encryption, and MAC address ﬁltering

• Options, including:

– DHCP server

– WAN interface auto-detection

– DNS server

– LAN IP and WAN IP address selection

– MAC address cloning

– IPv6 support

– QoS support (end to end layer 2/3) featuring: Differentiated

Services (Diffserv), 802.1p/q prioritization, and passthrough of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices

– Remote management and secured remote management using

HTTPS

– Static routing

– VPN (VPN pass through only)

USB (2 ports)

Reset Button

Ethernet LAN (4 ports)

HAN expansion port

Ethernet WAN

MoCA (Coax) WAN and LAN

Power

01 / INTRODUCTION

If there is an error during the WPS pairing process, the wireless light ﬂashes red rapidly for two minutes after the error occurs.

The WPS button can also be used to reboot the router. To perform a soft reboot, press and hold the WPS button for at least 10 seconds.

1.3b/ SIDE PA NEL

The side panel of your Gateway has a label that contains important information about your device, including the default settings for the Gateway’s wireless network name (ESSID), wireless password (WPA2 key), local URL for accessing the Gateway’s administrative pages, and Gateway administrator password. The label also contains a QR code that you can scan with your smartphone, tablet, or other cameraequipped Wi-Fi device to allow you to automatically connect your device to your Wi-Fi network without typing in a password (requires a QR code reading app with support for Wi-Fi QR codes).

1.3c/ REAR PANEL

The rear panel of your Gateway has 8 ports; MoCA (COAX), Ethernet LAN [4], Ethernet WAN, and USB [2]. The rear panel also includes a DC power jack and a reset button.

Default login credentials

Please note: password letters are all lower-case

Wireless network name (ESSID)

Wireless password (WPA2)

Administrator password

Administration URL

www.verizon.com/quickguides

Online tutorials :

To reboot, press and hold the WPS button for 10 seconds.

XXXXXXXXXXX XXXXXXXXXXXXXXXX

XXXXXXXXXX

myfiosgateway.com

GETTING TO KNOW YOUR GATEWAY

• USB - provides up to 500 mA at 5 VDC for attached devices. For example, you could charge a cell phone. In the future, with a ﬁrmware upgrade, the USB host functionality may be available for other devices, such as external storage and cameras.

• Reset Button - allows you to reset your Gateway to the factory default settings. To reset the Gateway, press and hold the Reset button for at least three seconds.

• Ethernet LAN - connects devices to your Gateway using Ethernet cables to join the local area network (LAN). The four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables.

• HAN Expansion Port - provides for future hardware upgrades to add support for Home Area Networking capabilities.

• Ethernet WAN - connects your Gateway to the Internet using an Ethernet cable.

• MoCA (Coax) WAN and LAN - connects your Gateway to the Internet and/or to other MoCA devices using a coaxial cable.

Warning: The WAN Coax Port is intended for connection to Verizon FiOS

only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon FiOS.

• Power - connects your Gateway to an electrical wall outlet using the supplied power adapter.

Warning: The included power adapter is for home use only, supporting

voltages from 100-240Vac. Do not use in environments with greater than 240V ac .

GETTING TO KNOW THE GATEWAY

1.3d/ MOUNTING THE GATEWAY TO A WALL

For optimum performance, the FiOS Quantum Gateway is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the FiOS Quantum Gateway. However, if you wish to mount your Gateway, you can purchase a wall mount bracket from the Verizon FiOS Accessories Store at verizon.com/ﬁosaccessories.

If you are replacing an existing Verizon wall mounted router, you do not need to remove the mounting screws from the wall. The existing mounting screws will ﬁt the new bracket.

To mount your Gateway to a wall:

1. Remove the foot by turning the Gateway upside down

and removing the single screw that holds the foot to the Gateway.

2. Slide the foot toward the front of the Gateway and pull the

foot from the holes. You may need to wiggle the foot slightly.

3. You may use the wall mount bracket as a template for

positioning the Gateway.

01 / INTRODUCTION

GETTING TO KNOW THE GATEWAY

02/

CONNECTING YOUR GATEWAY

2.0

2.1

2.2

Setting Up Your Gateway Computer Network

Conﬁguration Main Screen

4. Mark the mounting holes,

then remove the wall mount bracket from the wall.

5. Drill holes for the screw

anchors.

6. Insert the screw anchors

in the holes in the wall, then insert the screws into the screw anchors and tighten the screws. Leave screws extended about 0.2 inches from the wall.

7. Verify the screws are positioned correctly by placing the wall

bracket on the screws. Remove the wall bracket from the wall.

8. Place the Gateway on the wall

bracket and slide the Gateway forward until it locks in place.

9. To secure the Gateway, attach

the bracket to the Gateway using the single screw you removed from the foot.

10. Slide the wall mount bracket

with the attached Gateway on the screws, then slide the bracket down until it locks in place.

SETTING UP YOUR GATEWAY

YOUR GATEWAY

02 / CONNECTING

Connecting your Gateway and accessing its web-based Graphical User Interface (GUI) are both simple procedures.

Accessing the GUI may vary slightly, depending on your device’s operating system and web browser.

2.0/ SETTING UP YOUR GATEWAY

There are three basic steps to setting up your Gateway:

Step 1: Connect your Gateway to the Internet

Step 2: Connect your network device to your Gateway

Step 3: Conﬁgure your Gateway

Before you begin, if you are replacing an existing Gateway, disconnect it. Remove all old Gateway components, including the power supply. They will not work with your new Gateway.

2.0a/ STEP 1 - CONNECT YOUR GATEWAY

1. Remove your Gateway, Ethernet cables, and power adapter

from the box.

2. Locate your high-speed Internet (WAN) outlet. This would be

the wall jack installed previously by Verizon. Note the type of jack may be either Ethernet or coaxial.

3. Connect your Gateway to the Internet (WAN).

• If connecting the WAN using Ethernet, use the supplied white Ethernet cable and plug one end into the white Ethernet WAN port on the back of your Gateway. Plug the other end of the cable into the high-speed Ethernet wall jack.

YOUR GATEWAY

02 / CONNECTING

If connecting a wireless device:

• Access the Wi-Fi setting on your wireless device, then select your new Gateway using the wireless network name (ESSID) shown on the sticker located on the side of your Gateway.

• Enter the wireless password (WPA2 key) also shown on the sticker.

2.0c/ STEP 3 - CONFIGURE YOUR GATEWAY:

1. Open a web browser on the device connected to your

Gateway network.

2. In the browser address ﬁeld (URL), enter:

myﬁosgateway.com, then press the Enter key on your keyboard.

Alternately, you can enter: https://192.168.1.1

• If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack.

Tighten the coaxial cables by hand until snug. The cables should not require a wrench.

4. Plug the power cord into the power port on the back of

your Gateway and then into a power outlet. The Gateway automatically turns on as soon as power is plugged in.

Important: Wait until the Power/Internet light on

the front of the Gateway stops ﬂashing and is solid white. If after several minutes it is still not solidly lit, check the troubleshooting steps in the Troubleshooting section of the user guide.

2.0b/ STEP 2 - CONNECT YOUR DEVICE TO YOUR GATEWAY

If connecting a device using wired Ethernet (preferred for initial setup):

• Plug one end of the supplied yellow Ethernet cable into one of the four yellow Ethernet ports in the back of your Gateway. Alternatively, you can use your own Ethernet cable of any color to connect from the yellow Ethernet ports on the back of your Gateway to your device with an Ethernet connector.

• Plug the other end of the yellow Ethernet cable into the Ethernet port of your network device.

Default login credentials

Please note: password letters are all lower-case

Wireless network name (ESSID)

Wireless password (WPA2)

Administrator password

Administration URL

www.verizon.com/quickguides

Online tutorials :

To reboot, press and hold the WPS button for 10 seconds.

XXXXXXXXXXX XXXXXXXXXXXXXXXX

XXXXXXXXXX

myfiosgateway.com

SETTING UP YOUR GATEWAY

YOUR GATEWAY

02 / CONNECTING

In the Admin Password ﬁeld, enter the password that is printed next to the Administrator Password on the label on the side of your Gateway.

5. Click Next. The Personalize your Gateway screen displays.

The ﬁrst time you access your Gateway, an Easy Setup Wizard displays to help step you through the setup process.

3. Click the Get Started button. The Gateway Login screen

displays.

Default login credentials

Please note: password letters are all lower-case

Wireless network name (ESSID)

Wireless password (WPA2)

Administrator password

Administration URL

www.verizon.com/quickguides

Online tutorials :

To reboot, press and hold the WPS button for 10 seconds.

XXXXXXXXXXX XXXXXXXXXXXXXXXX

XXXXXXXXXX

myfiosgateway.com

SETTING UP YOUR GATEWAY

YOUR GATEWAY

02 / CONNECTING

Click Next to continue. Your Gateway veriﬁes the ﬁnal settings and displays that it is successfully connected to the Internet and is ready for use.

Upon the successful completion of setup, the Main screen of the Gateway displays. Your Gateway is now conﬁgured. You can change any of the Gateway settings after this initial log in.

If your Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect.

If your Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.

2.1/ COMPUTER NETWORK CONFIGURATION

Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default

For your protection, your Gateway is pre-set at the factory to use WPA/WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security.

If you have an old wireless device that does not support WPA or WPA2, click the Change button below the Lock icon. This allows you to change the security type to the backwardscompatible WEP encryption.

Warning: WEP provides a low level of security and is not

recommended. The WEP security setting will drop your Gateway’s wireless speed performance from a maximum data rate of 450 Mbps to a maximum data rate of 54 Mbps.

6. Click Next to continue and save the Admin and Wi-Fi changes

to your Gateway.

Important: If you are on a Wi-Fi device when setting up your

Gateway, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Gateway will detect this situation and prompt you to reconnect using the new settings.

7. Print your settings. Once you have personalized your

Gateway settings, you will be prompted to print a record of these settings in case you forget them.

SETTING UP YOUR GATEWAY AND COMPUTER NETWORK CONFIGURATION

COMPUTER NETWORK CONFIGURATION

YOUR GATEWAY

02 / CONNECTING

the Properties option (refer to IPv6 section for Gateway conﬁguration).

MACINTOSH OS X

1. Click the Apple icon in the top left corner of the desktop. A

menu displays.

2. Select System Preferences. The System Preferences

window displays.

3. Click Network.

4. Verify that Ethernet, located in the list on the left, is

highlighted and displays Connected.

5. Click Assist Me.

6. Follow the instructions in the Network Diagnostics

Assistant.

2.1b/ CONNECTING OTHER COMPUTERS & NETWORK DEVICES

You can connect your Gateway to other computers or set top boxes using an Ethernet cable, wireless connection (Wi-Fi), or coaxial cable.

ETHERNET

1. Plug one end of an Ethernet cable into one of the open yellow

Ethernet ports on the back of your Gateway.

2. Plug the other end of the Ethernet cable into an Ethernet

port on the computer.

conﬁguration) or be manually conﬁgured with a statically deﬁned IP address and DNS address. We recommend leaving this setting as is.

2.1a/ CONFIGURING DYNAMIC IP ADDRESSING

To conﬁgure a computer to use dynamic IP addressing:

WINDOWS 7/8

1. In the Control Panel, locate Network and Internet, then

select View Network Status and Tasks.

2. In the View your active networks – Connect or disconnect

section, click Local Area Connection in the Connections ﬁeld. The Local Area Connection Status window displays.

3. Click Properties. The Local Area Connection Properties

window displays.

4. Select Internet Protocol Version 4 (TCP/IPv4), then click

Properties. The Internet Protocol Version 4 (TCP/IPv4)

Properties window displays.

5. Click the Obtain an IP address automatically radio button.

6. Click the Obtain DNS server address automatically radio

button, then click OK.

7. In the Local Area Connection Properties window, click OK to

save the settings.

8. To conﬁgure Internet Protocol Version 6 (TCP/IPv6) to use

dynamic IP addressing, repeat step 1 to 7. However for step 3, select Internet Protocol Version 6 (TCP/IPv6) in

3. Repeat these steps for each computer to be connected to

your Gateway using Ethernet. You can connect up to four.

CONNECTING A WI-FI DEVICE USING WPS

Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Gateway creates a secure wireless network.

In most cases, this only requires the pressing of two buttons – one on your Gateway and one on the wireless client. This could be either a built-in button or one on a compatible wireless adapter/card, or a virtual button in software. Once completed, this allows wireless clients to join your wireless network.

To initialize the WPS process, you can either press and release the WPS button located on the front of your Gateway or use the GUI and press the on-screen button.

If you press the WPS button on your Gateway and change your mind, you can cancel the WPS process by pressing the button a second time.

You can easily add wireless devices to your wireless network using the WPS option if your wireless device supports the WPS feature.

To access WPS using the user interface:

1. From the Main menu, select Wireless Settings, then select

Wi-Fi Protected Setup (WPS).

YOUR GATEWAY

02 / CONNECTING

Enable the protected setup by moving the selector to On.

3. Use one of the following methods:

• If your wireless client device has a WPS button, press the WPS button on your Gateway, then click the WPS button on your wireless device (client) to start the WPS registration process.

• If your client device has a WPS PIN, locate the PIN printed on the client’s label or in the client documentation.

COMPUTER NETWORK CONFIGURATION

Enter the PIN number in the Client WPS PIN ﬁeld. The Client WPS PIN ﬁeld is located in the section B PIN Enrollment on the user interface.

Click Register.

• Alternatively, you can enter the Gateway’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device.

4. After pressing the WPS button on your Gateway, you have

two minutes to press the WPS button on the client device before the WPS session times out.

When the WPS button on your Gateway is pressed, the Wireless light on the front of your Gateway begins ﬂashing white. The ﬂashing continues until WPS pairing to the client device completes successfully. At this time, the Wireless light turns solid white.

If WPS fails to establish a connection to a wireless client device within two minutes, the Wireless light on your Gateway ﬂashes red for two minutes to indicate the WPS pairing process was unsuccessful. After ﬂashing red, the light returns to solid white to indicate that Wi-Fi is on.

CONNECTING A WI-FI DEVICE USING A PASSWORD

1. Verify each device that you are connecting wirelessly (using

Wi-Fi) has a built-in wireless or external wireless adapter.

2. Open the device’s wireless settings application.

3. Select your Gateway’s wireless network name (SSID) from

the device’s list of discovered wireless networks.

4. When prompted, enter your Gateway’s wireless password

(WPA2 key) into the device’s wireless settings. Your Gateway’s default wireless network name and wireless password are located are on the sticker on the side of your Gateway.

5. Verify the changes were implemented by using the device’s

web browser to access a site on the Internet.

6. Repeat these steps for every device that you are wirelessly

connecting to your Gateway.

COAXIAL

1. Verify all coax devices are turned off.

2. Disconnect any adapter currently connected to the coaxial

wall jack in the room where your Gateway is located.

3. Connect one end of the coaxial cable to the coaxial wall jack

and the other end to the Coax port on your network device.

4. Power up the network device.

2.2/ MAIN SCREEN

When you log into your Gateway, the page displays showing the Main navigation menu at the top of the page and your Gateway’s Status, including Quick Links, My Network, and Verizon Zone display in the body of the page.

YOUR GATEWAY

02 / CONNECTING

COMPUTER NETWORK CONFIGURATION AND MAIN SCREEN

MAIN SCREEN

2.2a/ MENU

The Main menu links across the top of the page to the following conﬁguration options and chapters:

• Wireless Settings - Chapter 3

• My Network - Chapter 5

• Firewall Settings - Chapter 6

• Parental Controls - Chapter 7

• Advanced - Chapter 8

• System Monitoring - Chapter 9

YOUR GATEWAY

02 / CONNECTING

2.2b/ STATUS

This section displays the status of your Gateway’s local network (LAN) and Internet connection (WAN).

BROADBAND CONNECTION

Broadband Connection displays the state of the broadband connection:

• Broadband interface: Ethernet or Coax

• Connected status: Connected or No Connection

• Connection Type: DHCP or Static

• WAN IP address: Address of the broadband connection

QUICK LINKS

Quick Links contains frequently accessed documentation, such as User Guide and Verizon Help, and settings, such as Change Wireless Settings, Change Admin Password, and Port Forwarding as well as Logout.

MY NETWORK

My Network displays the connection type, IP address, and status of all devices that have accessed or are currently connected to the network.

The icon associated with the device displays to signify the device is active or shaded gray to indicate the device has not been active for several minutes. You can view the individual settings of each device by clicking its icon.

03/

WIRELESS SETTINGS

3.0

3.1

3.2

3.3

3.4

3.5

3.6

Overview Wireless Status Basic Security Settings Advanced Security Settings Wireless MAC

Authentication

802.11 Mode Other Advanced Wireless

Options

VERIZON ZONE

The Verizon Zone contains links to various Verizon web sites and other informational links.

MAIN SCREEN

OVERVIEW

SETTINGS

03 / WIRELESS

Wireless networking enables you to free yourself from wires and plugs, making your devices more accessible and easier to use.

You can create a wireless network, including accessing and conﬁguring wireless security options.

3.0/ OVERVIEW

Your Gateway provides you with wireless connectivity using the

802.11b, g, n, or ac standards. These are the most common wireless standards.

802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, and 802.11ac has a maximum data rate of 1300 Mbps.

802.11b and g standards operate in the 2.4 GHz range. 802.11n operates in both the 2.4 GHz and 5 GHz ranges. 802.11ac operates in the 5 GHz range.

Note: 802.11 b is a legacy mode and is not recommended. Even one 802.11b

device connected to the network will slow your entire wireless network.

The wireless service and wireless security are activated by default. The level of security is preset to WPA2 encryption using a unique default WPA2 key (also referred to as a passphrase or password) preconﬁgured at the factory. This information is displayed on a sticker located on the side of your Gateway.

Default login credentials

Please note: password letters are all lower-case

Wireless network name (ESSID)

Wireless password (WPA2)

Administrator password

Administration URL

www.verizon.com/quickguides

Online tutorials :

To reboot, press and hold the WPS button for 10 seconds.

XXXXXXXXXXX XXXXXXXXXXXXXXXX

XXXXXXXXXX

myfiosgateway.com

WIRELESS STATUS

SETTINGS

03 / WIRELESS

Select the Wireless Settings icon. The Wireless Status page displays additional wireless details.

Your Gateway integrates multiple layers of security. These include Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA/WPA2), and ﬁrewall.

3.1/ WIRELESS STATUS

Use the Wireless Status feature to view the status of your Gateway’s wireless network.

To view the status:

1. Access the Main page. You can quickly view your Gateway’s

wireless status in the My Network column. This includes all devices that have recently accessed or are currently connected to the network.

WIRELESS STATUS AND BASIC SECURITY SETTINGS

SETTINGS

03 / WIRELESS

• Packets Received/Sent - displays the number of packets received and sent since the wireless capability was activated.

3. 2/ BASIC SECURITY SETTINGS

You can conﬁgure the basic security settings for your Gateway’s wireless network.

Note: Your Gateway’s recommended wireless security encryption is set to

WPA2. This is the factory default.

This section explains how to activate WEP (Wired Equivalent Privacy) wireless security. WEP is a signiﬁcantly less robust security compared to WPA or WPA2 and is not recommended. To set up WPA2 wireless security, refer to the WPA2 section.

To conﬁgure basic security to WEP:

1. On the Wireless Setting page, select Basic Security Settings.

3. On the Wireless Status page for either 2.4 GHz or 5 GHz, the

following information displays:

• Radio Enabled - displays whether the wireless radio is active. When the radio is not enabled, no wireless devices will be able to connect to the home network.

• SSID - displays the SSID (Service Set Identiﬁer) shared among all devices on a wireless network. The SSID is the network name. All devices must use the same SSID.

• Channel - displays the channel the wireless connection is currently using.

• Security Enabled - displays the type of security active on the wireless connection as well as the security encryption key.

• SSID Broadcast - displays whether your Gateway is broadcasting its SSID. If activated, the SSID of your Gateway wireless network is broadcast wirelessly. If not activated, the SSID is hidden and the wireless clients must be manually conﬁgured to use the SSID.

• MAC Authentication - displays whether your Gateway is using MAC (Media Access Control) address authentication to allow wireless devices to join the network.

• Wireless Mode - displays the types of wireless device that can join the network.

• WMM - displays whether WMM is enabled on your Gateway.

BASIC SECURITY SETTINGS

SETTINGS

03 / WIRELESS

To turn on WEP (Wired Equivalent Privacy) security, click the WEP radio button.

6. Select a WEP security level as 64/40 bit or 128/104 bit.

7. Enter the key code. If using a HEX key, each character

must be a letter from A to F or a number from 0 to 9. If the key is ASCII, each character can be either any ASCII or alphanumeric character.

If using 64/40 bit, enter 10 HEX or 5 ASCII/alphanumeric characters. If 128/104, enter 26 HEX or 13 ASCII/ alphanumeric characters.

8. Be sure to write down the wireless settings for future

use. Other wireless devices that will be connected to your

2. To activate the wireless radio, click the On radio button.

3. If desired, enter a new name for the wireless network in

the SSID ﬁeld or leave the default name that displays automatically.

4. Select the channel you want the wireless radio to use to

communicate or accept the default channel, then select the Keep my channel selection during power cycle check box to save your channel selection when your Gateway is rebooted.

ADVANCED SECURITY SETTINGS

SETTINGS

03 / WIRELESS

3.3a/ LEVEL 1: SECURING YOUR NETWORK

In the Level 1 section, select the type of wireless security. Depending on your selection, one of the following pages displays.

WEP

If WEP was selected, the WEP Settings page displays.

To set the WEP security:

1. In the Network Authentication ﬁeld, select the

authentication level as Open System Authentication, Shared Key Authentication or Both.

Gateway must be conﬁgured to use these settings to join your Gateway’s wireless network.

9. Click Apply to save changes.

3.3/ ADVANCED SECURITY SETTINGS

You can change your advanced wireless security settings, such as conﬁguring wireless encryption to help protect your network from unauthorized access or damage to your network devices; disable your SSID broadcast to secure your wireless trafﬁc; stop your Gateway from broadcasting your SSID; set Wireless MAC Authentication to limit access to speciﬁc wireless devices; and change the wireless mode to limit or allow access to your wireless network based on the type of technology as well as other advanced wireless options.

To modify the security settings for either 2.4 GHz or 5 GHz:

1. In the Wireless Settings page, select Advanced Security

Settings.

ADVANCED SECURITY SETTINGS

SETTINGS

03 / WIRELESS

WPA/WPA2 Mixed Mode

If WPA/WPA2 Mixed Mode (Wi-Fi Protected Access) was selected, the WPA Key page displays. Selecting WPA/WPA2 Mixed Mode allows the security mode to be automatically set by the gateway based on the security capabilities of the client device. WPA/WPA2 mixed mode is the default wireless security protocol.

To set the WPA/WPA2 Mixed Mode security:

1. Enter the Pre-Shared Key as a wireless password.

2. To activate the group key update interval, select the Group

Key Update Interval check box and set the interval time in seconds.

3. Click Apply to save the changes.

WPA 2

If WPA2 (Wi-Fi Protected Access II) was selected, the WPA2 page displays.

To set the WPA2 security:

1. Enter the Pre-Shared Key.

2. In the WEP Keys section, activate the encryption key by

entering the key name in the Encryption Key column. If HEX, the key must be hexadecimal digits. If ASCII, any characters can be used.

3. Specify the length of key 1 by selecting 64/40 bit or

128/104 bit in the Key Length ﬁeld and HEX or ASCII in the Entry Method ﬁeld.

4. Click Apply to save changes.

ADVANCED SECURITY SETTINGS

SETTINGS

03 / WIRELESS

conﬁguration looks basically the same for the 5 GHz network.

3. To enable SSID broadcasting, click the Enable radio button.

SSID broadcast is enabled by default. The SSID of the wireless network will be broadcast to all wireless devices.

4. To disable SSID broadcasting, click the Disable radio button.

The public SSID broadcast will be hidden from all wireless devices. You will need to manually conﬁgure additional wireless devices to join the wireless network.

5. Click Apply to save the changes.

3.3c/ LEVEL 3: LIMIT ACCESS

You can conﬁgure your Gateway to limit access to your wireless network allowing access only to those devices with speciﬁc MAC addresses or based on the type of wireless technology used.

2. To activate the group key update interval, select the Group

Key Update Interval check box and set the interval time in

seconds.

3. Click Apply to save the changes.

3.3b/ LEVEL 2: SSID BROADCAST

You can conﬁgure your Gateway’s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your Gateway wireless network.

To enable or disable SSID broadcast:

1. In the Advanced Settings page, locate the Level 2 section.

2. Click the 2.4 GHz SSID Broadcast or 5 GHz SSID Broadcast

link for the wireless network you wish to modify. The following example uses the 2.4 GHz network. The display

WIRELESS MAC AUTHENTICATION

SETTINGS

03 / WIRELESS

To enable access control, select the Enable Access List check box.

To limit access:

1. In the Advanced Settings page, locate the Level 3 section.

2. To allow only devices with speciﬁc MAC addresses, click

the Wireless MAC Authentication link. The Wireless MAC Authentication page displays. For additional details, refer to the Wireless MAC Authentication section.

3. To limit access based on the type of technology, click the

802.11 b/g/n/ac Mode link. The 802.11 b/g/n/ac Mode page

displays. For additional details, refer to the 802.11 b/g/n/ac Mode section.

4. To access other advanced wireless options, click the Other

Advanced Wireless Options link. The Other Advanced

Wireless Options page displays. For additional details, refer to the Other Advanced Wireless Options section.

3.4/ WIRELESS MAC AUTHENTICATION

You can allow or deny access to your wireless network by specifying devices with speciﬁc MAC addresses.

To set wireless MAC authentication:

1. On the Advanced Settings page, locate the Level 3 section

and click the Wireless MAC Authentication link. The Wireless MAC Authentication page displays.

802.11 MODE

SETTINGS

03 / WIRELESS

To select the 802.11 Mode:

1. On the Advanced Settings page, locate the Level 3 section

and click the 802.11 Mode link. The 802.11 Mode page displays.

2. Select the 2.4 GHz Wireless Mode as follows:

• Compatibility – This is the default mode setting, providing a good balance of performance and compatibility with existing wireless devices. 802.11b, g, and n devices can connect.

• Legacy – For older wireless devices. Only 802.11b and g devices can connect. 802.11b (legacy mode) will cause your wireless network to slow and is not recommended.

• Performance – For newer wireless 802.11n devices only. No other devices can be used.

3. Select either:

• Accept all devices listed below – allows only the listed devices to access the wireless network.

Warning: This will block wireless network access for all devices

not in the list. Only devices in the list will be able to connect to the wireless network.

• Deny all devices listed below – denies access to the listed devices. All other wireless devices will be able to access the wireless network if they use the correct wireless password.

4. Enter the MAC address of a device, then click Add.

5. Repeat step 2 to add additional devices, as needed.

6. To remove a speciﬁc device’s MAC address, click the Remove

button next to the speciﬁc MAC address.

7. When all changes are complete, click Apply to save changes.

3.5/ 802.11 MODE

From the 802.11 Mode page, you can limit the wireless access to your network by selecting the 2.4 GHz and 5 GHz wireless communication standard (mode) best suited or compatible with the devices you allow access to your wireless network.

OTHER ADVANCED WIRELESS OPTIONS

SETTINGS

03 / WIRELESS

View the following options:

Caution: These settings should only be conﬁgured by experienced

network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network.

3. Select the 5 GHz Wireless Mode as follows:

• N and AC Mode – This is the default setting. Both 802.11n and 802.11ac are available on the 5 GHz frequencies.

• N Only Mode – The 5 GHz frequencies are available to

802.11n devices. 802.11ac is not enabled.

• AC Only Mode – This provides maximum performance.

802.11ac devices will have exclusive use of the 5 GHz frequencies and 802.11n devices will not be able to connect at 5 GHz.

4. Click Apply to save the changes.

3.6/ OTHER ADVANCED WIRELESS OPTIONS

You can view additional wireless options.

To view the options:

1. In the Advanced Settings page, locate the Level 3 section

and click Other Advanced Wireless Options link. A warning message displays.

2. Click Yes . The Other Advanced Wireless Options page

displays.

SETTINGS

03 / WIRELESS

• MPDU Aggregation – enables or disables MPDU aggregation

5. To access the WMM settings, click the WMM Settings link.

6. Click Apply to save changes.

3.6a/ WMM SETTINGS

You can prioritize the types of data transmitted over the wireless network using the advanced WMM settings.

Wireless QoS (WMM) can improve the quality of service (QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams.

To set the options:

1. In the Advanced Wireless Options page, click WMM Settings

link. A warning message displays.

2. Click Ye s. The WMM Settings page displays.

3. To enable Wireless QoS (WMM), select the Enabled check

box.

4. To enable WMM Power Save, enable Wireless QoS (WMM)

ﬁrst, then enable WMM Power Save by selecting the Enabled check box.

5. Click Apply to save changes.

• Transmission Rate – displays status as Auto

• Transmit Power – adjusts the power of the wireless signal

• CTS (Clear to Send) Protection Mode – allows mixed

802.11b/g/n/ac networks to operate at maximum efﬁciency

• CTS Protection Type – displays cts, which is only for mixed 802.11b/g/n/ac networks or rts-cts, which is for

802.11a/b/g networks

• Frame Burst – Max Number – allows packet bursting, which increases overall network speed

• Frame Burst – Burst Time – indicates the burst time of the frame bursts

• Beacon Interval – displays the time period of the beacon interval

• DTIM (Delivery Trafﬁc Indication Message) Interval – provides a countdown mechanism, informing wireless network clients of the next window for listening to broadcast and multicast messages

• Fragmentation Threshold – increases the reliability of frame transmissions on the wireless network

• RTS Threshold – controls the size of the data packet that the low level RF protocol issues to an RTS packet

• MSDU Aggregation – enables or disables MSDU aggregation

OTHER ADVANCED WIRELESS OPTIONS

04/

CONFIGURING MY NETWORK SETTINGS

You can conﬁgure the basic network settings for your Gateway’s network.

MY NETWORK SETTINGS

04 / CONFIGURING

4.0

4.1

Accessing My Network Settings

Using My Network Settings

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Verizon FiOS-G1100 User Manual

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