Page 1
Fios Home
Wi-Fi
Extender
USER
GUIDE
Model E3200
©2019 Verizon
Page 2
CONTENTS
01 /
INTRODUCTION
Package Contents
System Requirements
Features
Getting to Know Your
Fios Home Wi-Fi
Extender
02 /
CONNECTING YOUR FIOS
HOME WIFI EXTENDER
Setting up Your Fios
Home Wi-Fi Extender
Main Screen
03 /
WIFI SETTINGS
Overview
Wi-Fi Status
Basic Settings
Advanced Settings
Channel Settings
Guest Network
04 /
CONFIGURING ADVANCED
SETTINGS
Using Advanced
Settings
Reboot
Admin Password
Factory Default
System Log
Advanced Log
DHCP Log
BHM Log
Page 3
TABLE OF CONTENTS
3
05 /
TROUBLESHOOTING
Troubleshooting Tips
Frequently Asked
Questions
06 /
SPECIFICATIONS
General
Specifications
LED Indicators
Environmental
Parameters
07 /
NOTICES
Regulatory Compliance
Notices
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01 /
INTRODUCTION
1.0 Package Contents
1.1 System Requirements
1.2 Features
1.3 Getting to Know Your Fios
Home Wi-Fi Extender
Page 5
/ INTRODUCTION
Verizon Fios Home Wi-Fi Extender
lets you transmit and distribute digital
entertainment and information to
multiple devices in your home/office.
Your Wi-Fi Extender supports
networking using coaxial cables,
Ethernet, or Wi-Fi, making it one of
the most versatile and powerful Wi-Fi
5
extenders available.
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Page 6
GETTING TO KNOW YOUR FIOS
PACKAGE CONTENTS, SYSTEM
HOME WI-FI EXTENDER
REQUIREMENTS AND FEATURES
./ PACKAGE CONTENTS
Your package contains:
• Fios Home Wi-Fi Extender
• Power adapter
• OSS (Open Source Software) insert guide
./ SYSTEM REQUIREMENTS
System and software requirements are:
• A computer or other network device supporting Wi-Fi or wired
Ethernet
• A web browser, such as Chrome™, Firefox®, Internet Explorer 8®
or higher, or Safari® 5.1 or higher
./ FEATURES
Your Fios Home Wi-Fi Extender features include:
• Support for multiple networking standards, including
– LAN – 802.11 a/b/g/n/ac/ax, Gigabit Ethernet and MoCA 2.5
interfaces
• Integrated wired networking with 2-port Ethernet switch and
Coax (MoCA LAN)
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/ INTRODUCTION
– Ethernet supports speeds up to 1000 Mbps
– MoCA 2.5 LAN enabled to support speed up to 2500 Mbps
over coaxial cable
• Self-organizing Network (SON) oers seamless roaming, band
steering, and AP steering to improve the performance of your
Wi-Fi network
• Integrated Wi-Fi networking with 802.11a/b/g/n/ac/ax access
point featuring:
– backward compatible to 802.11a/b/g/n/ac
– 2.4G 11ax 4x4
– two 5G 11ax 4x4
• Enterprise-level security, including:
7
– Advanced Wi-Fi protection featuring WPA2/WPA Mixed
Mode and MAC address filtering
– Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service)
• Compatible with Wi-Fi Mesh system
• Secure remote management using HTTPS or My Fios app
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Page 8
GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER
./ GETTING TO KNOW YOUR FIOS HOME WIFI
EXTENDER
1.3a/ FRONT PANEL
The front panel’s unified button allows
quick access to the Wi-Fi Protected
Setup (WPS) feature and pairing mode.
The Status LED will be on
white and solid when your
Fios Home Wi-Fi Extender is turned on,
connected to the internet, and functioning normally.
Status LED
Condition Status LED Color Fios Home Wi-Fi Extender
Normal WHITE Normal operation (solid)
Fios Home Wi-Fi Extender is booting (fast
blink)
BLUE Pairing mode (slow blink)
Pairing successful (solid)
GREEN Wi-Fi has been turned o (solid)
Issue(s) YELLOW No internet connection (solid)
Wi-Fi Extender is too far from the Router.
Poor backhaul signal (slow blink)
Wi-Fi Extender is too close to the Router.
Poor Wi-Fi coverage (fast blink)
RED Hardware/System failure detected (solid)
Overheating (fast blink)
Pairing Failure (slow blink)
Power OFF Power o
Please refer to section 5.0 for details on the rear LEDs.
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/ INTRODUCTION
9
1.3b/ REAR PANEL
The rear panel of your Fios Home Wi-Fi Extender has a label that
contains important information about your device, including the
default settings for the Fios Home Wi-Fi Extender’s Wi-Fi network
name (SSID), Wi-Fi password (WPA2 key), local URL for accessing
the Fios Home Wi-Fi Extender’s administrative pages, and
administrator password. The label also contains a QR code that you
can scan with your smartphone, tablet, or other camera-equipped
Wi-Fi device to allow you to automatically connect your device to
your Wi-Fi network without typing in a password (requires a QR
code reading app with support for Wi-Fi QR codes).
The rear panel has three ports; F-type coax and Ethernet LAN
[two]. The rear panel also includes a DC power jack and a reset
button.
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Page 10
GETTING TO KNOW YOUR FIOS
HOME WI-FI EXTENDER
• Ethernet LAN - connects devices to your
Fios Home Wi-Fi Extender using Ethernet cables to join the
local area network (LAN). The two Ethernet LAN ports are
10/100/1000 Mbps auto-sensing and can be used with either
straight-through or crossover Ethernet cables.
• Coax LAN - connects your Fios Home Wi-Fi Extender to the
LAN and/or to other MoCA devices using a coaxial cable.
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/ INTRODUCTION
11
• Reset Button - allows you to reset your
Fios Home Wi-Fi Extender to the factory default settings. To
perform a soft reboot, press and hold the button for at least
three seconds. To reset your Fios Home Wi-Fi Extender to the
factory default settings, press and hold the button for at least ten
seconds.
• Power - connects your Fios Home Wi-Fi Extender to an electrical
wall outlet using the supplied power adapter.
Warning: The included power adapter is for home use only,
supporting voltages from 105-125 voltage in AC. Do not use in
environments with greater than 125 voltage in AC.
1.3c/ MOUNTING THE FIOS HOME WIFI EXTENDER TO A WALL
For optimum performance, the Fios Home Wi-Fi Extender is
designed to stand in a vertical upright position. Verizon does not
recommend wall mounting the Fios Home Wi-Fi Extender. However,
if you wish to mount your Fios Home Wi-Fi Extender, you can
purchase a wall mount bracket from the Verizon Fios Accessories
Store at verizon.com/home/accessories/networking-wifi
To mount your Fios Home Wi-Fi Extender to a wall:
1. You may use the wall-mount template sheet for positioning
the Fios Home Wi-Fi Extender.
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Page 12
GETTING TO KNOW YOUR FIOS
HOME WI-FI EXTENDER
2. Mark the mounting holes using the template sheet as shown
below.
3. Drive two screws into the wall. Leave the screws extended
about 0.2 inches from the wall.
4. Verify the screws are positioned correctly by placing the wall
bracket on the screws. Then remove the wall bracket from
the wall.
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/ INTRODUCTION
5. There are two mounting slots located on the bottom of the
Fios Home Wi-Fi Extender. It allows you to securely attach
your Wi-Fi Extender to the wall. Align the slots with the wall
mount bracket.
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Page 14
GETTING TO KNOW YOUR FIOS
HOME WI-FI EXTENDER
6. Attach the Wi-Fi Extender to the wall mount bracket through
an easy twist and lock action.
7. Align the wall mount bracket with the attached
Wi-Fi Extender to the screws, then slide the bracket down
until it locks in place.
8. To secure the bracket, place one screw into the small hole of
the bracket and tighten the screw into your wall.
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/ INTRODUCTION
15
Note: To release the lock, twist the Fios Home Wi-Fi Extender
counter-clockwise and press down on the small clip on the
bottom of the bracket.
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Page 16
02 /
CONNECTING YOUR
FIOS HOME WIFI
EXTENDER
2.0 Setting up Your
Fios Home Wi-Fi Extender
2.1 Main Screen
Page 17
/ CONNECTING YOUR
FIOS HOME WIFI EXTENDER
Connecting your Fios Home Wi-Fi
Extender and accessing its web-based
Graphical User Interface (GUI) are both
simple procedures.
Accessing the GUI may vary slightly,
depending on your device’s operating
system and web browser.
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Page 18
SETTING UP YOUR
FIOS HOME WIFI EXTENDER
./ SETTING UP YOUR FIOS HOME WIFI EXTENDER
Note: Using a wired backhaul, the Fios Home Wi-Fi Extender
can be placed at a location distant from the Fios Home Router,
and positioned for optimum coverage. Using Wi-Fi backhaul,
performance can be slower and the distance from the router will be
determined by the reach of Wi-Fi from the Fios Home Router, the
materials in the home, and neighboring Wi-Fi trac. Wi-Fi backhaul
is an eective and convientient in home Wi-Fi configuration, but
based on Wi-Fi interference charastics, does not perform as well
as a wired connection.
2.0a/ WIRED INSTALLATION
1. Connect the Fios Home Router to a coax outlet. (If the coax
outlet is already in use, use the coax splitter included in the
box.)
2. Connect the Fios Home Wi-Fi Extender to a coax outlet -
ideally in an area with spotty Wi-Fi coverage.
3. Connect the power cord from the router and extender to an
electrical outlet.
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/ CONNECTING YOUR
FIOS HOME WIFI EXTENDER
19
4. The light on the extender should turn solid white within a few
minutes, indicating the connection is complete.
You’re all set! Your devices will connect automatically with the same
Wi-Fi network name and password as your Fios Home Router.
2.0b/ WIFI INSTALLATION
1. Place the Fios Home Wi-Fi Extender directly next to the Fios
Home Router.
2. Connect the power cord from the extender to an electrical
outlet.
3. When the light on the extender is solid yellow, press and hold
the front buttons on both the router and extender for about
5 seconds. The lights on the router and extender should turn
solid blue while the Wi-Fi connection is initiating.
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Page 20
SETTING UP YOUR
FIOS HOME WIFI EXTENDER
4. When the Wi-Fi connection is established, extender will
start firmware update. It will take approximately 6 minutes
to complete the firmware update. Do NOT unplug extender
during the firmware upgrade (blinking white).
5. Once the firmware update is complete and the extender
starts fast blinking yellow, you can now unplug and move the
extender to an area between the router and an area with
spotty Wi-Fi coverage. Once plugged in, the light should turn
solid white again within a few minutes.
You’re all set! Your devices will connect automatically with the
same Wi-Fi network name and password as your Fios Home
Router.
Note: The Fios Home Wi-Fi Extender has a Wi-Fi Name/Password
that is dierent from the Fios Home Router. When the Extender
connects to the router via Coax, Ethernet, or Wi-Fi, the extender is
assigned the Wi-Fi Name/Password of the Router. At this time, the
extender doesn’t have the ability to use the Wi-Fi Name/Password
on the rear lable and only uses the same Wi-Fi Name/Password as
the router.
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/ CONNECTING YOUR
FIOS HOME WIFI EXTENDER
./ MAIN SCREEN
2.1a/ Login
1. Open a web browser on the device connected to your
Fios Home Wi-Fi Extender network.
2. In the browser address field (URL), enter the
Wi-Fi Extender’s IP address found in the GUI of the Fios
Home Router, then press the Enter key on your keyboard.
Note: The IP address of the Fios Home Wi-Fi Extender was
assigned by the Fios Home Router if the Extender connects to the
Router.
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3. Enter the password that is printed next to the
Admin Password on the label on the rear of your
Fios Home Wi-Fi Extender.
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Page 22
MAIN SCREEN
Note: The Fios Home Wi-Fi Extender has an admin password
that is dierent from the Fios Home Router. When the Extender
connects to the router via Coax, Ethernet, or Wi-Fi, the extender
is assigned the password of the Router. At this time, the extender
doesn’t have the ability to use the admin password on the rear lable
and only uses the same password as the router.
When you log into your Fios Home Wi-Fi Extender, the dashboard
main page displays the main navigation menu of connection status,
Wi-Fi settings, network settings and advanced quick links.
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/ CONNECTING YOUR
FIOS HOME WIFI EXTENDER
23
2.1b/ MENU
The main menu contains the following configuration options and
chapters:
• Status - this chapter
• Wi-Fi - Chapter 3
• Network status - displayed on the graphical user inferface (GUI)
of the Fios Home Router
• Advanced - Chapter 4
2.1c/ STAT US
Fios Home Wi-Fi Extender Status
This section displays product model number, device FCC ID,
firmware version number, device IP information, and the status of
your Fios Home Wi-Fi Extender’s Wi-Fi connection.
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Page 24
MAIN SCREEN
CONNECTING A WIFI DEVICE USING WPS
Wi-Fi Protected Setup (WPS) is an easier way for many devices
to set up a secure Wi-Fi network connection. Instead of manually
entering passwords or multiple keys on each Wi-Fi client,
such as a laptop, printer, or external hard drive, your
Fios Home Wi-Fi Extender creates a secure Wi-Fi network.
In most cases, this only requires the pressing of two buttons – one
on your Fios Home Wi-Fi Extender and one on the Wi-Fi client.
This could be either a built-in button or one on a compatible Wi-Fi
adapter/card, or a virtual button in software. Once completed, this
allows Wi-Fi clients to join your Wi-Fi network.
To initialize the WPS process, you can either press and hold
the unified button located on the front of your Fios Home Wi-Fi
Extender for more than two seconds or use the GUI and press the
on-screen button.
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/ CONNECTING YOUR
FIOS HOME WIFI EXTENDER
You can easily add Wi-Fi devices to your Wi-Fi network using the
WPS option if your Wi-Fi device supports the WPS feature.
To access WPS using the user interface:
1. From the main menu, select Wi-Fi settings, then select Wi-Fi
Protected Setup (WPS).
25
2. Enable the protected setup by moving the selector to On.
3. Use one of the following methods:
• If your Wi-Fi client device has a WPS button, press the
unified button on your Fios Home Wi-Fi Extender for more
than two seconds, then click the WPS button on your
Wi-Fi device (client) to start the WPS registration process.
• If your client device has a WPS PIN, locate the PIN printed
on the client’s label or in the client documentation. Enter
the PIN number in the Client WPS PIN field. The Client
WPS PIN field is located in the section 2 - PIN enrollment
on the user interface.
• Click Register.
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Page 26
MAIN SCREEN
• Alternatively, you can enter the
Fios Home Wi-Fi Extender’s PIN shown on this screen
into the WPS user interface of your device, if this PIN
mode is supported by your Wi-Fi device.
4. After pressing the unified button (WPS) on your Fios Home
Wi-Fi Extender, you have two minutes to press the WPS
button on the client device before the WPS session times
out.
When the unified button (WPS) on your Fios Home Wi-Fi
Extender is pressed, the Status LED on the front of your
Fios Home Wi-Fi Extender begins flashing blue. The flashing
continues until WPS pairing to the client device completes
successfully. At this time, the Status LED turns solid blue.
If WPS fails to establish a connection to a Wi-Fi client
device within two minutes, the Status LED on your
Fios Home Wi-Fi Extender flashes red for two minutes to
indicate the WPS pairing process was unsuccessful. After
flashing red, the light returns to solid white to indicate that
Wi-Fi is on.
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03 /
WIFI SETTINGS
3.0 Overview
3.1 Wi-Fi Status
3.2 Basic Settings
3.3 Advanced Settings
3.4 Channel Settings
3.5 Guest Network
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/ WIFI SETTINGS
28
Wi-Fi networking enables you to free
yourself from wires, making your devices
more accessible and easier to use.
You can create a Wi-Fi network,
including accessing and configuring
Wi-Fi security options.
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Page 29
OVERVIEW
./ OVERVIEW
Your Fios Home Wi-Fi Extender provides you with Wi-Fi
connectivity using the 802.11b, g, n, ac or ax standards. These are
the most common Wi-Fi standards.
802.11b has a maximum data rate of 11 Mbps, 802.11g has a
maximum data rate of 54 Mbps, 802.11n has a maximum data rate
of 600 Mbps, 802.11ac has a maximum data rate of 1.73 Gbps, and
802.11ax has a maximum data rate of 4.8 Gbps.
802.11b and g standards operate in the 2.4 GHz range. 802.11ac
operates in the 5 GHz range. 802.11n and ax operates in both the
2.4 GHz and 5 GHz ranges.
Note: 802.11 b is a legacy mode and is not recommended. Even one
802.11b device connected to the network will slow your entire Wi-Fi
network.
The Wi-Fi service and Wi-Fi security are activated by default.
The level of security is preset to WPA2 encryption using a unique
default WPA2 key (also referred to as a passphrase or password)
pre-configured at the factory. This information is displayed on a
sticker located on the rear of your router.
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/ WIFI SETTINGS
./ WIFI STATUS
Use the Wi-Fi status feature to view the status of your
Wi-Fi Extender’s Wi-Fi network.
To view the status:
1. Access the dashboard main page. You can quickly view your
Fios Home Wi-Fi Extender’s Wi-Fi status in the Wi-Fi column.
2. In the Wi-Fi column for Primary Network and Guest Network,
the following information displays:
• ON/OFF - displays whether the Wi-Fi radio is active.
When the radio is not enabled, no Wi-Fi devices will be
able to connect to the home network.
• Wi-Fi Name (SSID) - displays the SSID (Service Set
Identifier) shared among all devices on a Wi-Fi network.
The SSID is the network name. All devices must use the
same SSID.
30
• Wi-Fi Password - displays the Pre-Shared Key of the
Wi-Fi security.
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Page 31
BASIC SETTINGS
./ BASIC SETTINGS
You can view the basic security settings for either 2.4 GHz or
5 GHz of your Wi-Fi network.
To view the basic security radio, SSID and security settings:
Select Wi-Fi from the left pane, and then click Basic Settings.
./ ADVANCED SETTINGS
You can view your advanced Wi-Fi security settings, such as SSID
broadcast, Wi-Fi MAC authentication of limiting access to specific
Wi-Fi devices, advanced mesh Wi-Fi options, and the Wi-Fi mode
for limiting or allowing access to your Wi-Fi network based on the
type of technology.
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/ WIFI SETTINGS
32
To view the advanced Wi-Fi security settings:
1. Select Wi-Fi from the left pane.
2. Cick Advanced Settings to view the advanced Wi-Fi security
settings of your Fios Home Wi-Fi Extender.
BROADCAST
You can view the Wi-Fi Extender’s SSID broadcast capabilities to
allow or disallow Wi-Fi devices from automatically using a broadcast
SSID name to detect your Wi-Fi network.
802.11 MODE
From the 802.11 Mode section, you can view the Wi-Fi access
to your network of the 2.4 GHz and 5 GHz Wi-Fi communication
standard (mode) best suited or compatible with the devices you
allow access to your Wi-Fi network.
The Wi-Fi mode:
• Compatibility – This is the default mode setting, providing a good
balance of performance and compatibility with existing Wi-Fi
devices. 802.11a,b,g,n,ac and ax devices can connect.
• Legacy – For older Wi-Fi devices. Only 802.11a,n and ac devices
can connect. Both 802.11n and 802.11ac are available on the 5
GHz frequencies. 802.11a (legacy mode) will cause your Wi-Fi
network to slow and is not recommended.
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Page 33
ADVANCED SETTINGS
• Wi-Fi 5 Mode – This provides maximum performance. 802.11ac
devices will have exclusive use of the 5 GHz frequencies and
802.11n devices will not be able to connect at 5 GHz.
• When all changes are complete, click Save Changes to save the
changes.
OTHER ADVANCED WIFI OPTIONS
You can view additional Wi-Fi options.
Comment: Recommend leaving defaults as is unless otherwise
directed.
View the following options:
– SON Wi-Fi Enabled - allows for smart roaming to provide
reliable Wi-Fi network with full signal strength in all areas.
– Clone settings from the router - allows for synchronization
of network settings from the router when the Extender
connects to the router.
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/ WIFI SETTINGS
./ CHANNEL SETTINGS
You can configure the channel settings for either 2.4 GHz or
5 GHz of your Wi-Fi network.
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Page 35
CHANNEL SETTINGS
On the Channel Settings page for either 2.4 GHz or 5 GHz, the
following information displays:
• Channel - this is the radio channel used by the Wi-Fi Extender
and its clients to communicate with each other. The channel
must be the same on the router/extender and all of its Wi-Fi
clients.
– Select the channel you want the Wi-Fi radio to use to
communicate, or accept the default Automatic channel
selection. Then the Wi-Fi Extender will automatically assign
itself a radio channel.
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/ WIFI SETTINGS
36
– Select the Keep my channel selection during power cycle
check box to save your channel selection when your
Fios Home Wi-Fi Extender is rebooted.
• Channel Width - scans and displays the channel the Wi-Fi
connection is currently using.
• Channel Analyzer - displays the analysis of channel availability.
Click Perform New Scan to perform channel availability scan for
the Fios Home Wi-Fi Extender accommodating the best radio
channel and providing the best Wi-Fi performance.
• Channel Score - scans and displays a network congestion score
of one to ten in each Wi-Fi channel. It can be used to determine
which channels to use or to avoid. The higher score indicates
less congestion in a channel.
• Channel Analysis - scans and displays channel bandwidth and
signal strength of available APs.
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Page 37
GUEST NETWORK
./ GUEST NETWORK
3.5a/ GUEST WIFI
The Guest Network is designed to provide internet connectivity
to your guests but restricts access to your primary network and
shared files. The primary network and the guest network are
separated from each other through firewalls of your router.
To view Guest Wi-Fi:
From the main menu, select Wi-Fi, then select Guest Network.
3.5b/ GUEST WIFI DEVICE LIST
The devices on the Guest Network can be viewed on the Guest
Wi-Fi device list. If the admin toggles the button next to a device to
O, that device will be blocked from accessing the internet.
Refer to “Connecting A Wi-Fi Device Using WPS” on page 24
for the Wi-Fi Protected Setup (WPS) setup.
Page 38
04 /
CONFIGURING ADVANCED SETTINGS
4.0 Using Advanced Settings
4.1 Reboot
4.2 Admin Password
4.3 Factory Default
4.4 System Log
4.5 Advanced Log
4.6 DHCP Log
4.7 BHM Log
Page 39
/ CONFIGURING
ADVANCED SETTINGS
39
Advanced settings cover a wide range
of sophisticated configurations for your
Fios Home Wi-Fi Extender’s security and
system logs.
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Page 40
USING ADVANCED SETTINGS
Caution: Many of the settings described in this section should only
be configured by experienced network technicians. Changes could
adversely aect the operation of your Fios Home Wi-Fi Extender
and local network.
./ USING ADVANCED SETTINGS
You can access the following advanced settings:
• Reboot - restarts your Fios Home Wi-Fi Extender.
• Admin Password - sets the password for administrator access.
• Factory Default - resets your Fios Home Wi-Fi Extender to its
default settings.
• System Log - view the most recent activity of your
Fios Home Wi-Fi Extender.
• Advanced Log - view a summary of the monitored data
collected for Fios Home Wi-Fi Extender.
• DHCP Log - view a list of all DHCP clients connected to your
Fios Home Router.
• BHM Log - view a summary of the monitored backhaul modes
of Fios Home Wi-Fi Extender.
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/ CONFIGURING
ADVANCED SETTINGS
./ REBOOT
Warning: Only select Reboot Wi-Fi Extender if instructed to do so
by Verizon support.
You can reboot your Fios Home Wi-Fi Extender using the Reboot
feature. Refer to 1.3b/ REAR PANEL for power reset button option.
To reboot your Fios Home Wi-Fi Extender using the user interface:
1. Select Reboot in the Advanced section.
41
2. Click Reboot button on the screen. Your Wi-Fi Extender will
reboot. This may take up to a minute.
3. To access your Fios Home Wi-Fi Extender user interface,
refresh your web browser.
4. After the front panel Status LED turns solid white, you will
automatically be sent to the web browser login page.
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Page 42
ADMIN PASSWORD
./ ADMIN PASSWORD
Use the Admin Password screen to set the password for
management security of your Fios Home Wi-Fi Extender.
To set the password of administration:
1. Select Admin Password in the Advanced section.
2. Enter the user name and password on the screen.
3. Enter the password again in the Re-Type Admin Password
filed. The password entered in this field must match the one
above for the password to be set.
4. Click Save Changes to save your settings.
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/ CONFIGURING
ADVANCED SETTINGS
43
./ FACTORY DEFAULT
You can restore the configuration settings to the factory default
settings for your Fios Home Wi-Fi Extender. Restoring the default
settings erases the current configuration, including user defined
settings and network connections.
To restore your Fios Home Wi-Fi Extender’s factory default settings:
1. Select Factory Default in the Advanced section.
2. Click Restore Default Settings button. The factory default
settings are applied and your Fios Home Wi-Fi Extender
restarts. Once complete, the Login page for the First Time
Easy Setup Wizard displays.
./ SYSTEM LOG
System Log provides a view of the most recent activity of your
Fios Home Wi-Fi Extender.
To view the system log:
1. Click NEXT on the Advanced page and select System Log.
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Page 44
SYSTEM LOG
2. To view a specific time of log event, click on the View
options button.
3. To refresh the page, click Refresh.
4. To save the log information, click Save log.
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/ CONFIGURING
ADVANCED SETTINGS
./ ADVANCED LOG
You can view a summary of the monitored data collected for your
Fios Home Wi-Fi Extender.
To view your Fios Home Wi-Fi Extender’s full system status and
trac monitoring data:
1. Select Advanced Log in the Advanced section.
45
2. To view a specific time of log event, click on the View options
button.
3. To refresh the page, click Refresh.
4. To save the log information, click Save log.
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Page 46
DHCP LOG
./ DHCP LOG
You can view a list of the connected DHCP clients on your network.
To view
a list of the connected DHCP clients
1. Select DHCP Log in the Advanced section.
2. To view a specific time of log event, click on the View
options button.
3. To refresh the page, click Refresh.
4. To save the log information, click Save log.
status:
Page 47
/ CONFIGURING
ADVANCED SETTINGS
./ BHM LOG
You can view a summary of the BHM (backhaul modes: Ethernet,
coax and Wi-Fi) status of your Fios Home Wi-Fi Extender.
To view the backhaul modes log:
1. Select BHM Log in the Advanced section.
47
2. To view a specific time of log event, click on the View options
button.
3. To refresh the page, click
4. To save the log information, click
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Refresh.
Save log.
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05 /
TROUBLE
SHOOTING
5.0 Troubleshooting Tips
5.1 Frequently Asked Questions
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/ TROUBLESHOOTING
This chapter lists solutions for issues
that may be encountered while using
your Fios Home Wi-Fi Extender as well
as frequently asked questions.
Although the majority of the
Fios Home Wi-Fi Extender’s LAN and
internet connectivity is automatic and
transparent, if an issue does occur
49
accessing the internet (e.g. complete
loss of connectivity, inability to access
services, etc.), you may need to take
additional steps to resolve the problem.
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Page 50
TROUBLESHOOTING TIPS
Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely aecting
the operation of your Fios Home Wi-Fi Extender and your local
network.
./ TROUBLESHOOTING TIPS
5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Fios Home
Wi-Fi Extender is powered on and is connected to the Fios
Home Router. Check the Status LED on the front of the
Fios Home Wi-Fi Extender. Be sure to refer to the “1.3a/
FRONT PANEL” on page 8 to determine status of the
Fios Home Wi-Fi Extender. Check the WAN cable (Ethernet or
coaxial) connecting your Fios Home Router to the internet to
make sure it is properly connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the Fios Home Wi-Fi Extender by
manually pressing the protruding ‘red’ reset button on the
rear panel of the Fios Home Wi-Fi Extender for 2-4 seconds
(the Status LED should go o) to begin rebooting your
Fios Home Wi-Fi Extender. Your Fios Home Wi-Fi Extender
will begin rebooting and will return to service in 3 - 5 minutes
depending on your network connection. Check Status LED and
if it is solid white, try again to access the internet.
• If rebooting your Fios Home Wi-Fi Extender does not resolve
your connection issue, try power cycling the Wi-Fi Extender by
unplugging the power cable from the adapter or the wall and
wait 2 minutes. During the 2 min. wait period, also power cycle
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/ TROUBLESHOOTING
the network device (e.g. the computer, tablet, etc.) and then plug
the power cable back into the Fios Home Wi-Fi Extender. After
3-5 minutes, recheck the Status LED and try again to access the
internet.
5.0b/ IF YOU ARE UNABLE TO CONNECT TO YOUR
FIOS HOME WIFI EXTENDER
• Be sure your Wi-Fi device is within range of your
Fios Home Wi-Fi Extender; move it closer to see if your
connection improves.
• Check your network device’s Wi-Fi settings to be sure your
device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi
network and password (if using a Wi-Fi password) as configured
on your Fios Home Wi-Fi Extender.
USING WIFI:
51
• Be sure you are connecting to the correct Wi-Fi network; check
to be sure you are using your Fios Home Wi-Fi Extender’s SSID.
In some cases, if using a Wi-Fi password, you may need to enter
the Wi-Fi password into your network device again to be sure
your device accepts the password.
• Check to be sure you are running the latest software for your
network device.
• Try turning your network device’s Wi-Fi o and on, and try to
connect.
• If you have made any changes in your network settings and
turning your network device’s Wi-Fi o and on does not help, try
to restart your network device.
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Page 52
TROUBLESHOOTING TIPS
• You may need to turn the Wi-Fi settings from on to o, and back
to on again and apply the changes.
• If you are still unable to access your Fios Home Wi-Fi Extender,
you may need to try connecting to the Wi-Fi Extender using
another network device. If the issue goes away with another
network device, the issue is likely with that individual network
device’s configuration.
5.0c/ ACCESSING YOUR FIOS HOME WIFI EXTENDER IF YOU
ARE LOCKED OUT
• If your Fios Home Wi-Fi Extender connection is lost while
making configuration changes, a setting that locks access to
your Fios Home Wi-Fi Extender’s GUI may have inadvertently
been activated.
The common ways to lock access to your Fios Home Wi-Fi
Extender are:
• Scheduler - If a schedule has been created that applies
to the computer over the connection being used, your
Fios Home Wi-Fi Extender will not be accessible during the
times set in the schedule.
• Access Control - If the access control setting for the
computer is set to block the computer, access to your
Fios Home Wi-Fi Extender is denied.
To gain access, restore the default settings to your Wi-Fi Extender.
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/ TROUBLESHOOTING
5.0d/ RESTORING YOUR FIOS HOME WIFI EXTENDER’S
DEFAULT SETTINGS
There are two ways to restore your Fios Home Wi-Fi Extender’s
default settings. It is important to note that after performing
either procedure, all previously saved settings on your
Fios Home Wi-Fi Extender will be lost.
• Using the tip of a ballpoint pen or pencil, press and hold the
Reset button on the back of your Fios Home Wi-Fi Extender for
three seconds.
• Access the GUI and navigate to the Advanced Settings page.
Select Factory Default option. Click the Restore Default Settings
button. For additional details, refer to the section 4.3/ Factory
Default section of this guide.
53
Note: If you reset or reboot your Fios Home Wi-Fi Extender, you
may also need to disconnect your Fios Home Wi-Fi Extender’s
power supply for a few minutes (3 or more) and then reconnect the
power cable. However, in order to provide full synchronization to the
coxial network, disconnecting and reconnecting the power may be
required.
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Page 54
TROUBLESHOOTING TIPS
5.0e/ LAN CONNECTION FAILURE
To troubleshoot a LAN connection failure:
• Verify your Fios Home Wi-Fi Extender is properly installed, LAN
connections are correct, and that the Fios Home Wi-Fi Extender
and communicating network devices are all powered on.
• Confirm that the computer and Fios Home Wi-Fi Extender are
both on the same network segment.
If unsure, let the computer get the IP address automatically
by initiating the DHCP function, then verify the computer is
using an IP address within the default range of 192.168.1.2
through 192.168.1.254. If the computer is not using an IP
address within the correct IP range, it will not connect to your
Fios Home Wi-Fi Extender.
• Verify the subnet mask address is set to 255.255.255.0.
5.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR
IP ADDRESS
Verify the following:
• All computers are working properly.
• IP settings are correct.
• Fios Home Wi-Fi Extender is on and connected properly.
• Fios Home Wi-Fi Extender settings are the same as the
computer.
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/ TROUBLESHOOTING
For connections experiencing lag or a slow response:
• Check for other devices on the network utilizing large portions
of the bandwidth and if possible temporarily stop their current
utilization and recheck the connection.
• If lag still exists, clear the cache on the computer and if
still needed, unplug the Ethernet cable or disable the Wi-Fi
connection to the computer experiencing the slow connection
and then reconnect or enable the Wi-Fi connection and try the
connection again.
In rare cases you may also need to:
• Unplug the Ethernet cable to Fios Home Wi-Fi Extender and
restart the Fios Home Wi-Fi Extender, wait 1-2 mins. and insert
the Ethernet cable again.
55
• Under limited circumstances you may use a port forwarding
configuration on the Fios Home Router, based on the application
you are using (refer to Verizon’s support online help for more
details).
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Page 56
TROUBLESHOOTING TIPS
5.0g/ FRONT UNIFIED BUTTON
The front panel’s Unified Button allows quick access to the Wi-Fi
Protected Setup (WPS) feature and handset paging/pairing mode.
In addition, the Unified Button provides a visual display of the
Fios Home Wi-Fi Extender’s current condition. Refer to the chart
below for details.
Condition Status LED Color Fios Home Wi-Fi Extender
Normal WHITE Normal operation (solid)
Router is booting. (fast blink)
BLUE Pairing mode (slow blink)
Pairing successful (solid)
GREEN Wi-Fi has been turned o. (solid)
Issue(s) YELLOW No internet connection (solid)
Wi-Fi Extender is too far from the Router.
Poor backhaul signal (slow blink)
Wi-Fi Extender is too close to the Router.
Poor Wi-Fi coverage (fast blink)
RED Hardware/System failure detected (solid)
Overheating (fast blink)
Pairing Failure (slow blink)
Power OFF Power o
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/ TROUBLESHOOTING
5.0h/ REAR LIGHTED INDICATORS
Flash Speed
• Slow flash – Two times per second
• Fast flash – Four times per second
LAN Ethernet – Upper LED
• Unlit – Indicates no 1 Gbps link
• Solid green – Indicates 1 Gbps link
• Fast flash green – Indicates LAN activity. The trac can be in
either direction.
LAN Ethernet – Lower LED
• Unlit – Indicates no 10/100/1000 Mbps link
57
• Solid green – Indicates 10/100/1000 Mbps link
LAN Coax
• Unlit – Indicates no MoCA network connection to the device
• Solid green – Indicates network link
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Page 58
FREQUENTLY ASKED QUESTIONS
./ FREQUENTLY ASKED QUESTIONS
5.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY
FIOS HOME WIFI EXTENDER. HOW DO I ADD MORE
COMPUTERS OR DEVICES?
Plugging in an Ethernet hub or switch expands the number of ports
on your Fios Home Wi-Fi Extender.
• Run a straight-through Ethernet cable from the Uplink port of
the new hub to the Fios Home Wi-Fi Extender.
Use a crossover cable if there is no Uplink port/switch on your hub,
to connect to the Fios Home Wi-Fi Extender.
• Remove an existing device from the yellow Ethernet port on
your Fios Home Wi-Fi Extender and use that port.
5.1b/ HOW DO I CHANGE THE PASSWORD ON MY
FIOS HOME WIFI EXTENDER GUI?
To change the password:
1. On the main screen, select Advanced, then select Admin
Password.
2. Enter the user name and set a new password.
5.1c/ IS THE WIFI OPTION ON BY DEFAULT ON MY
FIOS HOME WIFI EXTENDER?
Yes, your Fios Home Wi-Fi Extender’s Wi-Fi option is activated
out of the box.
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/ TROUBLESHOOTING
59
5.1d/ IS THE WIFI SECURITY ON BY DEFAULT WHEN THE WIFI
OPTION IS ACTIVATED?
Yes, with the unique WPA2 (Wi-Fi Protected Access II)
key that is printed on the sticker on the rear panel of your
Fios Home Wi-Fi Extender.
5.1e/ WHICH CONNECTION SPEEDS DOES MY
FIOS HOME WIFI EXTENDER SUPPORT?
The Ethernet LAN Ethernet connections support 10/100/
1000 Mbps. The 802.11ax Wi-Fi connection supports up to
4800 Mbps The 802.11ac Wi-Fi connection supports up to
1733 Mbps and the 802.11n supports up to 600 Mbps, depending
on signal quality.
5.1f/ ARE MY FIOS HOME WIFI EXTENDER’S ETHERNET
PORTS AUTO-SENSING?
Yes. Either a straight-through or crossover Ethernet cable can
be used.
5.1g/ CAN I USE AN OLDER WIFI DEVICE TO CONNECT TO MY
FIOS HOME WIFI EXTENDER?
Yes, your Fios Home Wi-Fi Extender can interface with 802.11b,
g, n, ac or ax devices. Your Fios Home Wi-Fi Extender also can
be setup to handle only n Wi-Fi cards, g Wi-Fi cards,
b Wi-Fi cards, or any combination of the three.
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Page 60
FREQUENTLY ASKED QUESTIONS
5.1h/ CAN MY WIFI SIGNAL PASS THROUGH FLOORS, WALLS,
AND GLASS?
The physical environment surrounding your Fios Home
Wi-Fi Extender can have a varying eect on signal strength
and quality. The denser the object, such as a concrete wall
compared to a plaster wall, the greater the interference.
Concrete or metal reinforced structures experience a higher
degree of signal loss than those made of wood, plaster, or glass.
5.1i/ HOW DO I LOCATE THE IP ADDRESS THAT MY COMPUTER
IS USING?
In Windows 7 or Windows 10, click the Windows button and
select Control Panel, then click View Network Status and Tasks.
In the next window, click Local Area Connection. In the Local
Area Network Connection Status window, click Details.
On Mac OS X, open System Preferences and click the Network
icon. The IP address displays near the top of the screen.
5.1j/ I USED DHCP TO CONFIGURE MY NETWORK. DO I
NEED TO RESTART MY COMPUTER TO REFRESH MY IP
ADDRESS?
No. In Windows 7, Windows 10 and OSX, unplug the Ethernet
cable or Wi-Fi card, then plug it back in.
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/ TROUBLESHOOTING
61
5.1k/ I CANNOT ACCESS MY FIOS HOME WIFI EXTENDER GUI.
WHAT SHOULD I DO?
If you cannot access the GUI, verify the computer connected to
your Fios Home Wi-Fi Extender is set up to dynamically receive
an IP address
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Page 62
06 /
SPECIFICATIONS
6.0 General Specifications
6.1 LED Indicators
6.2 Environmental Parameters
Page 63
/ SPECIFICATIONS
The specifications for your Fios Home
Wi-Fi Extender are as follows.
This includes standards, cabling types
and environmental parameters.
63
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Page 64
GENERAL SPECIFICATIONS
Note: The specifications listed in this chapter are subject to change
without notice.
./ GENERAL SPECIFICATIONS
Model Number: Model: E3200
Standards: IEEE 802.3x, 802.3u
IEEE 802.11a/b/g/n/ac/ax
IP: IP versions 4 and 6
MoCA LAN: 1125 – 1675 MHz
2500 Mbps
Speed: Wired LAN Ethernet:
10/100/1000 Mbps auto-sensing
Cabling Type: Ethernet 10BaseT: UTP/STP
Category 3 or 5
Ethernet 100BaseT: UTP/STP
Category 5
Ethernet 1000BaseT: UTP/STP
Category 5e
Firewall: ICSA certified
Page 65
. / LED INDICATORS
Front Panel: Unified Button
Rear Panel: LAN Coax and LAN Ethernet [2]
./ ENVIRONMENTAL PARAMETERS
DIMENSIONS AND WEIGHT
Fios Home Wi-Fi Extender (unit only):
Size: 5.32” wide x 9.27” high x 5.94”
deep
Weight: 2.50 lbs / 1.138 kg
/ SPECIFICATIONS
65
Complete System (inc. packaging):
Size: 12.24” wide x 6.26” high x 7.09”
deep
Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~
1.83 kg
Power: External, 12V, 3.5A
Screws (optional): PH TP+N: 0.157” x 0.984”
Anchor PE: 0.197” x 0.984”
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Page 66
ENVIRONMENTAL PARAMETERS
Certifications: FCC, UL 60950-1
Operating Temperature: 5° C to 40° C (41° F to 104° F)
Storage Temperature: -5° C to 50° C (23° F to 122° F)
Operating Humidity: 5% to 85%
Storage Humidity: 5% to 93% (non-condensing)
Page 67
07 /
NOTICES
7.0 Regulatory Compliance Notices
Page 68
/ NOTICES
This chapter lists various compliance
and modification notices, as well as the
NEBS requirements and GPL.
68
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Page 69
REGULATORY COMPLIANCE NOTICES
./ REGULATORY COMPLIANCE NOTICES
7.0a/ Class B Equipment
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct
the interference by one of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
– Connect the equipment into an outlet on a circuit dierent
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician
for help.
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/ NOTICES
70
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user’s
authority to operate this equipment.
RF Exposure:
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 31 cm between the
radiator & your body.
This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
2.4GHz operation of this product in the U.S.A. is firmware-limited to
channels 1 through 11.
This device is restricted for indoor use.
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Page 71
REGULATORY COMPLIANCE NOTICES
7.0b/ Safety Warning:
1. The circuit of cable distribution system under consideration
is TNV-1 circuit.
2. The common sides or earthed side of the circuit are
connected to the screen of the coaxial cable through an
antenna connector of tuner and to all accessible parts and
circuits (SELV, LCC and accessible metal parts).
3. The screen of the coaxial cable is intended to be connected
to earth in the building installation.
7.0c/ Alerte de sécurité:
1. Le circuit de distribution par câble considéré est le circuit
TNV-1.
2. Les côtés communs ou côté terre du circuit sont connectés
à l’écran du câble coaxial via un connecteur d’antenne du
syntoniseur et à toutes les parties et circuits accessibles
(SELV, LCC et parties métalliques accessibles).
3. L’écran du câble coaxial est destiné à être mis à la terre
dans l’installation du bâtiment.
The cable distribution system should be grounded (earthed)
in accordance with ANSI/NFPA 70, the National Electrical
Code (NEC), in particular Section 820.93, Grounding of Outer
Conductive Shield of a Coaxial Cable.
Le système de distribution par câble doit être mis à la terre
conformément à ANSI / NFPA 70, Code national de l’électricité
(NEC), en particulier à la section 820.93, Mise à la terre du
blindage conducteur extérieur d’un câble coaxial.
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/ NOTICES
72
7.0d/ NEBS (Network Equipment Building System) Statement
An external SPD is intended to be used with G3100/E3200.
WARNING: The intra-building ports of the equipment or
subassembly is suitable for connection to intra-building or
unexposed wiring or cabling only. The intra-building port(s) of the
equipment or subassembly MUST NOT be metallically connected to
interfaces that connect to the OSP or its wiring. These interfaces
are designed for use as intra-building interfaces only (Type 4 ports
as described in GR-1089) and require isolation from the exposed
OSP cabling. The addition of Primary Protectors is not sucient
protection in order to connect these interfaces metallically to OSP
wiring.
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Page 73
REGULATORY COMPLIANCE NOTICES
Caution: The Fios Home Wi-Fi Extender must be installed inside
the home. The Wi-Fi Extender is not designed for exterior
installation.
7.0e/ GENERAL PUBLIC LICENSE
This product contains certain software that is covered by open
source licensing requirements. Copies of the licenses and a
downloadable copy of the source code for the open source
software that is used in this product are available on the following
website:
http://verizon.com/opensource/
All open source software contained in this product is distributed
WITHOUT ANY WARRANTY. All such software is subject to the
copyrights of the authors and to the terms of the applicable
licenses included in the download.
You may also obtain a copy of the source code for the open source
software used in this product for a period of three years after
your receipt of the product by sending a check for $10, payable to
VERIZON, to the address below:
Verizon
One Verizon Way
Basking Ridge, NJ 07920
Attn: Legal, Open Source Requests
Note: This information is provided for those who wish to edit or
otherwise change such programs. You do not need a copy of any
of such open source software source code to install or operate the
device.
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