Verizon 9100EM User Manual
Verizon FiOS® Router
Model 9100EM
User Guide
www.verizon.com/fios
Verizon FiOS Router (Model 9100EM)
User Guide
CONTENTS
PRODUCT DESCRIPTION ..................................................................................................................................5
1.
2. REGULATORY INFORMATION........................................................................................................................6
2.1 FCC Compliance Note...............................................................................................................................6
2.2 Canada Certification Notice.......................................................................................................................7
3. NETWORKING REQUIREMENTS .....................................................................................................................8
4. HARDWARE FEATURES....................................................................................................................................9
4.1 LED Indicators...........................................................................................................................................9
4.2 Cable Connectors and Switch Locations..................................................................................................10
4.3 Front Panel LEDs.....................................................................................................................................11
4.4 Connector Descriptions............................................................................................................................12
5. INSTALLING THE ROUTER.............................................................................................................................13
Before you begin ..................................................................................................................................................13
5.1 Connecting Your Router to Your Broadband (Internet) Service..............................................................14
5.2 Connecting Ethernet Devices to Your Router..........................................................................................14
5.3 Connecting Wireless Devices to Your Router .........................................................................................15
6. ACCESSING YOUR ROUTER...........................................................................................................................16
6.1 Logging on to Your Router...................................................................................................................... 16
7. CONFIGURING YOUR BROADBAND CONNECTION ................................................................................. 19
7.1 Confirming Your Coax Connection......................................................................................................... 19
7.2 Connecting to the Internet........................................................................................................................19
7.3 Logging Out of the Router’s Web Pages ................................................................................................. 24
8. SETTING UP MACINTOSH OS X.....................................................................................................................25
8.1 Opening the System Preference Screen ...................................................................................................25
8.2 Choosing the Network Preferences..........................................................................................................25
8.3 Creating a New Location .........................................................................................................................26
8.4 Naming the New Location.......................................................................................................................26
8.5 Selecting the Ethernet Configuration.......................................................................................................26
8.6 Checking the IP Connection ....................................................................................................................27
8.7 Accessing Your Router ............................................................................................................................28
9. BASIC CONFIGURATION ................................................................................................................................29
10. MAIN (HOME PAGE).........................................................................................................................................30
10.1 Router Status............................................................................................................................................ 31
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Quick Links..............................................................................................................................................31
10.2
10.3 Network Status......................................................................................................................................... 31
10.4 Start Surfing.............................................................................................................................................31
11. WIRELESS ..........................................................................................................................................................32
11.1 Wireless Status......................................................................................................................................... 32
11.2 Basic Security Settings ............................................................................................................................33
11.3 Advanced Security Settings .....................................................................................................................36
12. MY NETWORK...................................................................................................................................................55
12.1 Network Status......................................................................................................................................... 55
12.2 Network Connections...............................................................................................................................67
13. FIREWALL SETTINGS......................................................................................................................................89
13.1 General Firewall Security Settings...........................................................................................................89
13.2 Access Control.........................................................................................................................................90
13.3 Port Forwarding .......................................................................................................................................95
User Guide
13.4 DMZ Host..............................................................................................................................................109
13.5 Port Triggering.......................................................................................................................................110
13.6 Remote Admin.......................................................................................................................................119
13.7 Static NAT .............................................................................................................................................120
13.8 Advanced Filtering.................................................................................................................................126
13.9 Security Log........................................................................................................................................... 129
13.10 Connections ...........................................................................................................................................131
14. PARENTAL CONTROLS .................................................................................................................................132
15. ADVANCED......................................................................................................................................................137
15.1 Diagnostics.............................................................................................................................................138
15.2 Restore Defaults..................................................................................................................................... 140
15.3 Reboot....................................................................................................................................................141
15.4 MAC Cloning ........................................................................................................................................141
15.5 ARP Table..............................................................................................................................................142
15.6 Users ...................................................................................................................................................... 144
15.7 Quality of Service ..................................................................................................................................152
15.8 Remote Administration..........................................................................................................................165
15.9 DNS .......................................................................................................................................................166
15.10 Personal Domain (Dynamic DNS).........................................................................................................167
15.11 Network Objects .................................................................................................................................... 169
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Protocol..................................................................................................................................................172
15.12
15.13 UPnP ......................................................................................................................................................186
15.14 System Settings...................................................................................................................................... 187
15.15 Configuration File..................................................................................................................................189
15.16 Date and Time Rules..............................................................................................................................190
15.17 Editing the Time Server Table...............................................................................................................191
15.18 Editing Clock Set ...................................................................................................................................192
15.19 Scheduler Rules .....................................................................................................................................192
15.20 Firmware Upgrade .................................................................................................................................195
15.21 Routing...................................................................................................................................................196
15.22 IGMP Configuration ..............................................................................................................................199
15.23 PPPoE Relay ..........................................................................................................................................202
15.24 IP Address Distribution..........................................................................................................................203
16. SYSTEM MONITORING..................................................................................................................................204
16.1 Gateway Status ......................................................................................................................................204
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16.2 Gateway Status ......................................................................................................................................205
16.3 System Log ............................................................................................................................................206
17. TECHNICAL SUPPORT INFORMATION......................................................................................................207
18. PRODUCT SPECIFICATIONS.........................................................................................................................207
19. SOFTWARE LICENSE AGREEMENT............................................................................................................208
20. PUBLICATION INFORMATION.....................................................................................................................210
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1. PRODUCT DESCRIPTION
User Guide
The Verizon
®
FiOS® Router is designed to deliver today’s most exciting broadband services to and throughout your
home. Built around a state of the art, dual-core network processor, this versatile product helps ensure that data and
services reach your connected home devices without interruption or delay. The Router allows you to transfer data
over your existing in-home coax cables and simultaneously supports both “wired” and “wireless” connection
options. This flexibility allows for the connection of a wide range of network enabled devices such as desktop
computers, laptop computers, digital media players, and network attached storage (NAS) units.
Hereafter, the Verizon FiOS Router will be referred to as the “Router.”
Key Features:
• Multimedia over Coax interface (MoCA)
• 4-Port 10/100 BaseT Ethernet LAN switch
• Integrated 802.11g Access Point
• Embedded Firewall
• IP Quality of Service
• IGMP Proxy Functionality
This User Guide is intended to provide installation and configuration information on the Verizon
®
FiOS® Router and
assumes the user of this Router has a medium to advanced understanding of computing, routing and internet
networking.
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User Guide
2. REGULATORY INFORMATION
2.1 FCC Compliance Note
(FCC ID: CH89100VMXX-10)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the Federal Communication Commission (FCC) Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to a different circuit from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING: While this device is in operation, a separation distance of at least 20 cm (8 inches) must be maintained
between the radiating antenna and users exposed to the transmitter in order to meet the FCC RF exposure guidelines.
Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding
RF exposure requirements. This device must not be co-located or operated in conjunction with any other antenna or
radio transmitter. Installers and end users must follow the installation instructions provided in this guide.
Modifications made to this device, unless expressly approved, could void the users’ rights to operate this device.
PART 68 – COMPLIANCE REGISTRATION
This equipment is designated to connect to the telephone network or premises wiring using a compatible modular
jack that is Part 68 compliant. An FCC compliant telephone cord and modular plug is provided with the equipment.
See the Installation Information section of this User Guide for details.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the
applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug
is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See
installation instruction for details.
If this terminal equipment (Model 9100EM) causes harm to the telephone network, the telephone company may
request you to disconnect the equipment until the problem is resolved. The telephone company will notify you in
advance if temporary discontinuance of service is required. If advance notification is not practical, the telephone
company will notify you as soon as possible. You will be advised of your right to file a complaint with the FCC if
you believe such action is necessary. If you experience trouble with this equipment (Model 9100EM), do not try to
repair the equipment yourself. The equipment cannot be repaired in the field. Contact Verizon for instructions.
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The telephone company may make changes to their facilities, equipment, operations, or procedures that could affect
the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you
to make the modifications necessary to maintain uninterrupted service.
If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this
equipment (Model 9100EM) does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer. This equipment cannot be used on public
coin phone service provided by the telephone company. Connection of this equipment to party line service is subject
to state tariffs.
User Guide
2.2 Canada Certification Notice
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operations and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The department does not guarantee the equipment will
operate to the user’s satisfaction.
This equipment meets the applicable Industry Canada Terminal Equipment Technical Specification. This is
confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were
met. It does not imply that Industry Canada approved the equipment. The Ringer Equivalence Number (REN) is 0.0.
The Ringer Equivalence Number that is assigned to each piece of terminal equipment provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed five.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local Telecommunication Company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent degradation
of service in some situations. Connection to a party line service is subject to state tariffs. Contact the state public
utility commission, public service commission, or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this
equipment (Model 9100EM) does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer.
If you experience trouble with this equipment (Model 9100EM), do not try to repair the equipment yourself. The
equipment cannot be repaired in the field and must be returned to the manufacturer. Repairs to certified equipment
should be coordinated by a representative, and designated by the supplier. Contact Verizon for instructions.
The termination on an interface may consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Numbers of all the devices does not exceed five. Users should ensure, for their own
protection, that the electrical ground connections of the power utility, telephone lines, and internal, metallic water
pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
CAUTION
Users should not attempt to make such connections themselves, but should contact the
appropriate electrical inspection authority, or electrician, as appropriate.
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3. NETWORKING REQUIREMENTS
The following minimum system specifications are required for optimum performance of your Router.
Requirements for 10/100 Base-T/Ethernet
• Pentium
• Microsoft
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• 10/100 Base-T Network Interface Card (NIC)
• Internet Explorer 5.5 or later or Netscape Navigator 7.x or higher or Firefox 1.0.7 or later
• Computer Operating System CD-ROM
Requirements for Wireless
• Pentium
• Microsoft
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• Internet Explorer 5.5 or later or Netscape Navigator 7.x or higher or Firefox 1.0.7 or later
• IEEE 802.11b/g PC adapter
• Computer operating system CD-ROM
System Requirements for Coax
• Pentium
• Microsoft
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• Internet Explorer 5.5 or later or Netscape Navigator 7.x or higher or Firefox 1.0.7 or later
• Computer operating system CD-ROM
® or equivalent class machines or higher
® Windows® (XP, 2000, ME, NT 4.0, 98 SE) Macintosh® OS X, or Linux installed
® or equivalent class machines or higher
® Windows® (XP, 2000, ME, 98 SE) installed
® or equivalent class machines or higher
® Windows® (XP, 2000, ME, 98 SE) installed
User Guide
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User Guide
4. HARDWARE FEATURES
4.1 LED Indicators
This section explains the Router’s LED states and descriptions. View the LEDs to confirm the unit’s operation and status.
Front Panel LEDs
LED State Description
Solid Green Power is ON.
Flashing Green Router is performing power on self test (POST).
POWER
COAX WAN
ETHERNET WAN
INTERNET
WIRELESS
SETUP
1,2,3,4
(LAN ETHERNET)
COAX
WIRELESS
Left Ethernet LED
Right Ethernet LED
Solid Red
OFF Power is OFF.
Solid Green WAN physical link established.
Flashing Amber Low signal rate or noisy Coax line. Service should not be affected.
OFF Router power is OFF or no WAN signal detected.
Solid Green WAN link established.
OFF Router power is OFF or no WAN signal detected.
Solid Green
Flashing Green
Amber Internet link not established or attempting to establish.
OFF Router power is OFF or the Router does not have a WAN address.
Solid Green LED currently disabled
OFF LED currently disabled
Solid Green Powered device is connected to the associated port.
Flashing Green 10/100 Base-T LAN activity is present (traffic in either direction).
OFF
Solid Green A physical connection has been established.
Flashing Green Activity is present on the Coax link.
OFF Router power is OFF.
Solid Green
OFF Router power is OFF or No wireless link.
Solid Green 100 Mbps link established.
Flashing Green LAN activity at 100 Mbps (traffic in either direction).
OFF No 100 Mbps link.
Solid Green 10 Mbps link established.
Flashing Green LAN activity at 10 Mbps (traffic in either direction).
OFF No 10 Mbps link.
Router failed POST or Device Malfunction. Note: The Power LED
should be red no longer than two seconds after the power on self test
passes.
Internet link established; the Router has a WAN connection and IP
address.
Internet link established; IP traffic is passing through the device in
either direction.
Router power is OFF, or no cable or no powered device is connected
to the associated port.
Wireless link established. Wireless LAN activity is present (traffic in
either direction). IP connection established and IP traffic is passing
through device.
Rear Panel LEDs
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4.2 Cable Connectors and Switch Locations
• Coax connector
• Reset push button
• USB connector
• Four LAN Ethernet connectors (RJ-45)
• WAN Ethernet connector (RJ-45)
• Power connector (12 VDC) barrel
• OFF/ON power switch
• Wireless 802.11b/g SMA connector and antenna
Verizon FiOS Router - Rear Panel
User Guide
Wireless Antenna
and Connector
MoCA COAX
Connector
Reset
Button
USB
Connector
Ethernet Switch
E1 through E4, LAN
Ethernet
WAN
Power
Connector
Off/On
Switch
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4.3 Front Panel LEDs
• Power
• WAN Coax
• WAN Ethernet
• Internet
• Wi-Fi Protected SETUP (Currently Disabled)
• USB
• LAN Ethernet (1,2,3,4)
• LAN Coax
• Wireless
Verizon FiOS Router - Front Panel
User Guide
Powe
WAN
Coax
WAN
Ethernet
Internet
Wi-Fi
Protected
SETUP
USB
LAN Ethernet
1 through 4)
LAN Coax
Wireless
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4.4 Connector Descriptions
The following chart describes the Router’s rear panel connector and switches.
N
AME TYPE FUNCTION
COAX
F-type coaxial
connector
Connects the Router to the in home coaxial cabling. Compatible with the
Multimedia over Coax Alliance (MoCA) standards.
User Guide
USB USB Connector
LAN
WAN
POWER Barrel connector
OFF/ON Off/On Switch Allows you to turn the Router on or off.
WIRELESS
ANTENNA
and
CONNECTOR
8-pin (RJ-45)
modular jack
8-pin (RJ-45)
modular jack
SMA connector
and antenna
Connects the Router to peripheral devices (e.g. storage) via USB. Note: This
port may not be enabled in all UltraLine Series3 units.
Connects the the Router’s 10/100 Base-T Ethernet swtich to a local computer
or other Ethernet-enabled device.
Connects the Router to a broadband modem or router, enabling access to the
Internet or Wide Area Network (WAN).
Connects to the Router’s DC 12V power supply. Only use the power supply
provided with the Router.
Antenna for trasmitting and receiving wireless signals for Wi-Fi (802.11b/g)
connected devices.
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User Guide
5. INSTALLING THE ROUTER
This section explains the hardware installation procedures for connecting your Router to your broadband service as
well as to devices in your home, such as computers or media players.
Before you begin
Make sure that your kit contains the following items:
• Verizon FiOS Router
• Power Supply
• RJ-45 Ethernet cable (straight-through) (yellow)
• RJ-45 Ethernet cable (straight-through) (white)
• Verizon CD-ROM containing User Guide in PDF format
• Wireless antenna
• Router Stand
Before you install your Router, please read the following notes:
NOTE:
1. It is recommended that you use a surge suppressor to protect equipment attached to the power supply. Use only
the power supply provided with your kit.
2. If the Ethernet card in your PC does not auto-negotiate, set it to half duplex. Refer to the Ethernet card
manufacturer’s instructions for installing and configuring your Ethernet card.
3. Additional Ethernet cables may be required depending on the installation method you are using. Ethernet cables
can be purchased at your local computer hardware retailer.
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5.1 Connecting Your Router to Your Broadband (Internet) Service
1. Connect one end of your coaxial cable to the coax connection on you wall. Connect the other end of the coaxial
cable to the connector marked Coax on the Router.
2. Connect the power supply cord to the power connector marked 12 VDC on the back of the Router. Plug the other
end of the power supply into an AC wall socket, and then turn on the Router by pressing the Off/ON switch on
the back of the Router.
3. Check to see if the Router’s POWER LED is solid green. This indicates that the Router is powered on.
4. Check to see if the Router’s Coax WAN LED is solid green. This means the COAX connection is functioning
properly. (Note: Your Coax WAN Led may also be amber which is acceptable)
Now that you have connected your Router to your broadband service and turned on the Router, you can connect
Ethernet and Wireless devices to the Router, allowing for Internet connection throughout your home without
disrupting your cable or satellite television services. Refer to the following sections for instructions on connecting
devices to your Router:
• Section 5.2 explains how to connect Ethernet devices to your broadband Router.
• Section 5.3 explains how to connection Wireless devices to your broadband Router.
5.2 Connecting Ethernet Devices to Your Router
To connect PCs to your Router using 10/100-BaseT Ethernet installation, please follow the steps below:
1. Connect your Router to your broadband service as explained in section 5.1.
2. Connect the yellow Ethernet cable (provided with your kit) from any one of the four Ethernet jacks marked 1, 2,
3, 4 on the back of the Router to the Ethernet port on your computer. Turn on the computer.
NOTE: Use any of the four LAN Ethernet jacks on the Router’s rear panel; each jack serves as an Ethernet
switch. Repeat this step to connect up to three additional PCs to the Router.
3. Check to see if the Router’s POWER LED is solid green. This indicates that the Router is powered on.
4. Check to see if any of the Router’s ETHERNET LEDs (1,2,3,4) are solid green. Solid green indicates that the
Ethernet connection is functioning properly. Check the ETHERNET LED for each Ethernet jack to which you
are connected at the rear of the Router.
5. Check to see if the Router’s COAX WAN LED is solid green (or flashing amber). This means the Coax
connection is functioning properly.
6. After you have logged on to you account and established an Internet connection, as explained later in this
document, check to see if the Router’s INTERNET LED is solid green. Solid green indicates that the Internet
link has been established.
Congratulations! You have completed the steps to connect Ethernet devices to your Router. Now proceed to section 6 to
access your Router’s Web pages.
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5.3 Connecting Wireless Devices to Your Router
IMPORTANT: If you are connecting to the Router via a wireless network adapter, the SSID must be the same for
both the Router and your PC’s wireless network adapter. The default SSID for the Router is the serial number of the
unit (located below the bar code on the bottom of the router and also on the shipping carton). The SSID is also
provided in the Router’s Web pages, in the Wireless section. On your PC, locate and run the utility software
provided with your PC’s wireless network adapter. Then, enter the Router’s SSID value (in order to communicate
with the Router, the PC’s wireless network adapter must be configured with the SSID). Later, for privacy, you can
change the SSID by following the procedures outlined in section 11.2, “Basic Security Settings.”
NOTE: Client PCs can use any Wireless 802.11b/g card to communicate with the Router. By default your Router is
enabled for Wired Equivalent Privacy (WEP) security. Whenever, WEP is configured in the Router, the PC’s
wireless card must use the same WEP security code type as the one provided in Router. The WEP security code is
also located on a label on the bottom of the Router. Always check that your PC’s wireless adapter is configured
properly for whichever network setting you use: WEP or WPA. You can configure the settings in the advanced
properties of the PC’s wireless network adapter.
To network your Router to PCs in your home or office using a wireless installation, follow the steps below:
1. Connect your Router to your broadband service as explained in section 5.1.
5. Ensure that each PC on your wireless network has an 802.11b/g wireless network adapter installed.
6. Ensure that appropriate drivers for your wireless adapter have been installed on each PC.
7. Make sure the wireless antenna is screwed on to the connector on the rear of the router and firmly locked into
place. Then, orient the antenna to appropriate position.
8. Connect the power supply cord to the power connector marked 12 VDC on the back of the Router. Plug the
other end of the power supply into an AC wall socket, and then power up the Router.
9. Check to see if the Router’s POWER LED is solid green. This indicates that Router is powered on.
10. Check to see if the Router’s COAX WAN LED is solid Green. This means the COAX connection is functioning
properly.
11. Check to see if the Router’s WIRELESS LED is solid Green. This means that the wireless interface is
functioning properly.
12. After you have logged on to your account and established an Internet connection, as explained later in this
document, check to see if the Router’s INTERNET LED is solid green. Solid green indicates that an Internet
link has been established.
Congratulations! You have completed the steps to connect wireless devices to your Router. Now proceed to section
6 to access your Router’s Web pages.
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6. ACCESSING YOUR ROUTER
6.1 Logging on to Your Router
This section explains the logon procedures for your Verizon Broadband Router. This procedure should be used any
time you want to access or make changes to the Router’s configurable settings, such as wireless security and firewall.
IMPORTANT: Your Router is capable of automatically sensing protocol type (DHCP or PPPoE). This process is
designed to start after you have connected the Router. To access your Router, your PC must be configured for
DHCP. Refer to your Windows help screen for information on configuring your computer for DHCP. At your PC,
click Start, then click Help to access the Windows help screen.
To log on to the Router, start your Web browser, and then type the following IP address in the browser’s address
bar:
http://192.168.1.1
After you type the IP address, press Enter on your keyboard. The following screen will display the message:
This is your first login to the Management Console. Use http://192.168.1.1 in order to access the Router’s
Management Console. To conveniently access the Management Console, you can click Add to Favorites. You
should make sure that cookies are enabled in the browser. To enable cookies, go to Tools->Internet Options>Privacy->Advanced.
Click OK in the Welcome screen.
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By default admin appears in the User Name field; however, you can change this to the user name of your choice.
Type your password in the New Password fields. Your password must be 6 or more characters long and contain at
least 1 numeral. As you type your password, asterisks will appear for security purposes.
NOTE: Please write down your user name and password and save them for future use.
User Guide
Enter your
assword here.
After you have entered your password, select the desired option from the Time Zone drop-down menu. Then click
OK to continue.
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After you have logged on to your Router, the following screen will appear. This is the main page of your Router’s
Web pages, also referred to in this document as the home page. You can access this page by clicking Main in the
navigation menu located across the top of the Router’s Web pages. Details on this page will be explained in the
following sections.
Throughout this User Guide, the following icons are used to indicate clicking actions that you can take with your
mouse to configure your Router’s settings.
Icon Description
Edit
Clicking this icon allows you to edit the assocaiated entry/setting.
Add/New
Clicking this icon allows you to add a new entry/setting.
Delete
Clicking this icon deletes the associated entry/setting from your Router.
View
Clicking this icon allows you to view or run a diagnostics test on your Router.
Move Down
Click this icon allows you to change the order of your list by moving an entry down in the list.
Move Up
Click this icon allows you to change the order of your list by moving an entry up in the list.
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7. CONFIGURING YOUR BROADBAND CONNECTION
To browse the Internet using your Router, first confirm your coax link and establish an Internet connection with
Verizon. The procedures for configuring your Router for Internet connection are explained in this section.
7.1 Confirming Your Coax Connection
IMPORTANT: You must have active broadband service before the Router can synchronize with Verizon’s
equipment and establish an Internet connection.
To determine if the Router has established coax link, at the Router’s front panel, check to see if the Router’s COAX
WAN LED is solid green or flashing amber— this indicates that a coax link is established.
After confirming your coax link, proceed to section 7.2 to configure your Router’s Internet connection settings.
7.2 Connecting to the Internet
After you have logged on to the Router, the following home page will appear. Use this page to determine the
Router’s Internet connection status. If you do not have an Internet connection, the Internet Address field will
display “Not Available.”
To begin your connection setup, at top navigation menu, click My Network.
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The Network Status page will appear. Next, in the left submenu, click Network Connections.
User Guide
In the Network Connections screen, click the Quick Setup button.
The Quick Setup page allows you to select the protocol type for your Internet connection, or choose to configure a
static IP address. Verizon will inform you of which protocol to use to establish your Internet connection.
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7.2.1 DHCP Protocol Type
IMPORTANT: Do not change the settings in the Quick Setup screen unless Verizon instructs you to change the
settings. Your Router is designed to automatically detect the correct connection type to the network.
If you need to change the configuration to only use DHCP protocol to connect to Internet, at the Quick Setup
screen, do the following:
1. From the Broadband Detect Default drop-down menu, select Automatic IP (DHCP). Note: DHCP is the
Router’s default protocol type. If you use this protocol, you do not need to enter a Login User Name or
Login Password.
2. Click Apply to save the settings.
3. Click OK to continue.
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7.2.2 PPPoE Protocol Type
IMPORTANT: Do not change the settings in the Quick Setup screen unless Verizon instructs you to change the
settings. Your Router is designed to automatically detect the correct connection type to the network.
If you need to change the configuration to only use PPPoE protocol to connect to Internet, at the Quick Setup
screen, do the following:
1. From the Broadband Detect Default drop-down menu, select PPP over Ethernet.
2. Enter your Login User Name and Password (provided by Verizon) in the fields provided.
3. Click Apply to save the settings.
4. Click OK to continue.
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To configure additional PPPoE settings, in Quick Setup screen, click the link labeled Click Here for Advanced
Settings. The following screen appears.
NOTE: To configure additonal WAN PPPoE properties, select Routing and PPP in the left submenu. If you change
any settings in these screens, click Apply to save the settings.
After you have selected your protocol and clicked OK in the preceding screen, click Main to return to the home
page. In the My Router panel, the message Go! Your gateway is ready for Internet access should now be
displayed. In addition, the Internet Address field will display the WAN IP address of your Router.To quickly access
your default Web page, in the Action Zone panel, click GO TO THE INTERNET NOW.
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7.3 Logging Out of the Router’s Web Pages
When you are ready to log out of the Router’s web pages, click the Logout link in the left submenu in any of the
Web screens.
NOTE: If you want to close the Router’s Web page, simply click the “X” in the upper-right corner of the window.
Logging out or closing the window does not affect your Internet connection. However, you will need to log in to the
Router again when you are ready to access the Router’s pages.
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8. SETTING UP MACINTOSH OS X
This section provides instructions on how to use Macintosh Operating System 10 with the Router. Follow the
instructions in this section to create a new network configuration for Macintosh OS X.
NOTE: Macintosh computers must use the Router’s Ethernet installation. Refer to section 5, “Installing the
Hardware,” for details.
8.1 Opening the System Preference Screen
After you have connected the Router to the Ethernet port of your Macintosh, the screen below will appear. Click the
“Apple” icon in the upper-left corner of the screen and select System Preferences.
8.2 Choosing the Network Preferences
After selecting System Preferences from the previous screen, the following screen will appear. Click the Network icon.
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8.3 Creating a New Location
After clicking the Network icon, the Network screen will appear. Select New Location from the Location field.
8.4 Naming the New Location
After selecting New Location in the Network screen, the following screen will appear. In the field labeled
Name your new location:, change the text from “Untitled” to “Westell.” Click OK.
8.5 Selecting the Ethernet Configuration
After clicking OK in the preceding screen, the Network screen will appear. The Network screen shows the settings
for the newly created location. From the Configure field in the Network screen, select Built-in Ethernet. Click
Save to save the settings.
NOTE: Default settings for the Built-in Ethernet configuration are sufficient to operate the Router.
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8.6 Checking the IP Connection
To verify that the computer is communicating with the Router, follow the instructions below.
1. Go to the “Apple” icon in the upper-left corner of the screen and select System Preferences.
2. In the System Preferences screen, click the Network icon. The Network screen will appear.
3. In the Configure field in the Network screen, select Built-in Ethernet.
4. View the IP address field. An IP address that begins with 192.168.1 should appear.
NOTE: The Router’s DHCP server provides this IP address. If this IP address is not displayed, check the Router’s
wiring connection to the PC. If necessary, refer to section 5, “Installing the Hardware,” for installation instructions.
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8.7 Accessing Your Router
In your Internet Explorer Web browser’s address bar, type http://192.168.1.1, and then press Enter on your
keyboard.
http://192.168.1.1
The Login screen will appear. Please refer to the Login screen in section 6.1 of this User Guide for logon
instructions.
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9. BASIC CONFIGURATION
IMPORTANT: The following sections assume that you have active broadband Internet service.
The Router allows you to make changes to the configurable features such as connection settings, routing configurations,
and firewall settings. The following sections explain each feature and show you how to make changes to the Router’s
settings. The navigation menu displayed at the top of each page allows you to navigate to the various configuration
screens of your Router. Whenever you change settings in your Router, you must click Apply to allow the changes to
take effect in the Router.
NOTE:
1. If you need help, go to the Quick Links section in the home page and then click the Verizon Help link. Clicking
this link takes you to Verizon’s Online Help site where you can find additional information about your Router.
2. If you click OK or Apply in a screen and then experience a delay, you may need to refresh the screen; press the
Refresh button (where applicable) or press F5 on your keyboard.
3. If you want to logout of the Router’s Web page, click the logout link in the home page. Clicking this link does not
affect your Internet connection; it only closes the Router’s Web page. To log in, you will need to enter your
username and password in the Login screen.
To configure the basic settings in your Router, follow the instructions provided in sections 10 through 14.
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10. MAIN (HOME PAGE)
After you have logged on to your Router and established an Internet connection with Verizon, click Main in the top
navigation menu. The following home page will appear. The home page allows you to view connection information
reported by your Router and quickly access Internet services provided by Verizon. The following sections discuss each
panel in the Main page. The Main page will be referred to as the home page throughout this User Guide.
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