Verifone T650c Installation Manual
T650c
Installation Guide
Verifone Part Number DOC560-003-EN-A, Revision A
T650c Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
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products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone Part Number DOC560-003-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
To Connect the Terminal to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Loading a Paper Roll in Device with. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Camera/QR Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
T650C INSTALLATION GUIDE 3
CONTENTS
Maintenance and
CHAPTER 3
Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 4
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 33
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4 T650C INSTALLATION GUIDE
This guide is your primary source of information for setting up T650c.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing the T650c device.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the T650c device.
Chapter 2, Device Setup. Explains how to set up the T650c device. It tells you
how to select a location and establish power connection.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
T650c.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your T650c.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the T650c, refer to the following set of documents:
T650c Certifications and Regulations Sheet VPN -DOC560-002-EN-A
T650c Quick Installation Guide VPN -DOC560-004-EN-A
T650C INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PSAM Purchase Security Application Module
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
6 T650C INSTALLATION GUIDE
Device Overview
1
CHAPTER 1
This chapter provides a brief description of the T650c.
The Verifone T650c device is a best-in-class, single-screen media-capable and
merchant-facing device, which allows electronic payment transactions to be
processed. This payment processing solution with a fully integrated POS can scan
barcodes, QR codes and products with the help of an integrated camera.
In combination with Verifone Connect digital services, it offers self-check-out/selfcheck-in, payment, and the ability to run Android applications, like loyalty and
inventory. It also enables clients to remotely monitor and update their device using
Verifone’s estate management solution. The T650c device supports Bluetooth and
Wi-Fi, and meets PCI-PTS 5.X SRED requirements for maximum security.
The Verifone T650c device supports all payment methods - magnetic stripe, EMV,
and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung
Pay mobile wallets. The easy to read color touch screen supports all payment
related user interactions and keypad for secure PIN entry.
Figure 1 T650c Device
T650C INSTALLATION GUIDE 7
DEVICE OVERVIEW
Key Features and Benefits
Processor • Cortex A7 Quad Core, 1.1GHz
• (QCOM 8909)
Memory • 2 GB RAM/16 GB ROM
• 32 GB SD
Display • 5.5" (1280 × 720) HD IPS LCD touchscreen
• Screen rotation
Keypad • On-screen, Navigator possible
Payment • MSR
• SCR
• CTLS
• QR Code
Multimedia • Speaker and audio jack
• Integrated microphone
• Video HD
• Video Decode
Communication • Bluetooth 4.2 BLE
• 2.4 GHz + 5 GHz WiFi
• 802.11 a, b, g, n
Physical Interface • 2 USB ports
• Serial port (RS232)
• Ethernet port (3.5mm Audio jack port)
Camera/Barcode
Scan
• 5 MP (front QR/Barcode Scanner)
• Embedded forward facing camera - 5MP
• Front facing camera - 0.3MP
Dimensions • Length: 211 mm
• Width: 84 mm
• Height: 72 mm
• Weight: 456 g
8 T650C INSTALLATION GUIDE
Security • PCI PTS 5.X-approved
• SRED
• Supports AES DUKPT
Power Supply Input: AC 110V~240V/50~60Hz/0.3A
Output: DC 9V/2.5A
DEVICE OVERVIEW
Features and Benefits
SIM/SAM • 2 Standard SAM
Card Reader • Triple track MSR
• EMV L1-approved smart card
• ISO
• NFC/CTLS
Environmental • Operating temperature: -10° to 50° C (14° to 122° F)
• Storage temperature: -20° to 70° C (-4° to 158° F)
• Relative humidity: 10% to 90%
• Non-condensing
Printer Built-in high-speed thermal printer with print speed greater than
25 lines per second, support paper roll with a width of 58mm
and diameter of 50mm, support black mark positioning.
LEDs • 4 CTLS Indicator
• Power Indicator
- Red = charging indicator
- Green = fully charged indicator
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
Security
Following are the features and benefits.
• Large 5.5” LCD display for unlimited application possibilities and easy
readability under various lighting conditions.
• Touchscreen for icon-based applications or electronic signature capture
support.
• Magnetic stripe card reader for optimal card reading.
• Audio jack to facilitate accessibility for the visually impaired.
• Fast transactions due to powerful ARM Cortex A7 1.1 GHz quad-core
processor.
• Rounded corners and drop resistant to less than 1m on concrete floor to
minimize breakage.
• 2GB RAM / 16GB ROM, SD card slot that supports up to 32GB SD memory.
• Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
• PCI-PTS 5.x approved for debit and other PIN-based transactions.
• EMV Level 1 Type Approval.
C INSTALLATION GUIDE 9
T650
DEVICE OVERVIEW
Features and Benefits
• Supports reliable security features including TLS, VeriShield file,
authentication and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless
Capability
Communication
Technology
Connectivity
• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• Dedicated tap zone for optimized user experience.
• Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
• Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
• Dual band Wi-Fi.
Wired interfaces:
• Ethernet 100 base-T
• USB-C OTG (no charging)
• RS-232
• USB-A
10 T650C INSTALLATION GUIDE
DEVICE OVERVIEW
Features and Benefits
C INSTALLATION GUIDE 11
T650
DEVICE OVERVIEW
Features and Benefits
12 T650C INSTALLATION GUIDE
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