T650c
Installation Guide
Verifone Part Number DOC560-003-EN-A, Revision A
T650c Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
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products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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www.verifone.com
Verifone Part Number DOC560-003-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Cables and other Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
To Connect the Terminal to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Loading a Paper Roll in Device with. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Camera/QR Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
T650C INSTALLATION GUIDE 3
CONTENTS
Maintenance and
CHAPTER 3
Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Integrated Contactless Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Audio Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 4
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 33
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4 T650C INSTALLATION GUIDE
This guide is your primary source of information for setting up T650c.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing the T650c device.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the T650c device.
Chapter 2, Device Setup. Explains how to set up the T650c device. It tells you
how to select a location and establish power connection.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
T650c.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your T650c.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the T650c, refer to the following set of documents:
T650c Certifications and Regulations Sheet VPN -DOC560-002-EN-A
T650c Quick Installation Guide VPN -DOC560-004-EN-A
T650C INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PSAM Purchase Security Application Module
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
6 T650C INSTALLATION GUIDE
Device Overview
1
CHAPTER 1
This chapter provides a brief description of the T650c.
The Verifone T650c device is a best-in-class, single-screen media-capable and
merchant-facing device, which allows electronic payment transactions to be
processed. This payment processing solution with a fully integrated POS can scan
barcodes, QR codes and products with the help of an integrated camera.
In combination with Verifone Connect digital services, it offers self-check-out/selfcheck-in, payment, and the ability to run Android applications, like loyalty and
inventory. It also enables clients to remotely monitor and update their device using
Verifone’s estate management solution. The T650c device supports Bluetooth and
Wi-Fi, and meets PCI-PTS 5.X SRED requirements for maximum security.
The Verifone T650c device supports all payment methods - magnetic stripe, EMV,
and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung
Pay mobile wallets. The easy to read color touch screen supports all payment
related user interactions and keypad for secure PIN entry.
Figure 1 T650c Device
T650C INSTALLATION GUIDE 7
DEVICE OVERVIEW
Key Features and Benefits
Processor • Cortex A7 Quad Core, 1.1GHz
• (QCOM 8909)
Memory • 2 GB RAM/16 GB ROM
• 32 GB SD
Display • 5.5" (1280 × 720) HD IPS LCD touchscreen
• Screen rotation
Keypad • On-screen, Navigator possible
Payment • MSR
• SCR
• CTLS
• QR Code
Multimedia • Speaker and audio jack
• Integrated microphone
• Video HD
• Video Decode
Communication • Bluetooth 4.2 BLE
• 2.4 GHz + 5 GHz WiFi
• 802.11 a, b, g, n
Physical Interface • 2 USB ports
• Serial port (RS232)
• Ethernet port (3.5mm Audio jack port)
Camera/Barcode
Scan
• 5 MP (front QR/Barcode Scanner)
• Embedded forward facing camera - 5MP
• Front facing camera - 0.3MP
Dimensions • Length: 211 mm
• Width: 84 mm
• Height: 72 mm
• Weight: 456 g
8 T650C INSTALLATION GUIDE
Security • PCI PTS 5.X-approved
• SRED
• Supports AES DUKPT
Power Supply Input: AC 110V~240V/50~60Hz/0.3A
Output: DC 9V/2.5A
DEVICE OVERVIEW
Features and Benefits
SIM/SAM • 2 Standard SAM
Card Reader • Triple track MSR
• EMV L1-approved smart card
• ISO
• NFC/CTLS
Environmental • Operating temperature: -10° to 50° C (14° to 122° F)
• Storage temperature: -20° to 70° C (-4° to 158° F)
• Relative humidity: 10% to 90%
• Non-condensing
Printer Built-in high-speed thermal printer with print speed greater than
25 lines per second, support paper roll with a width of 58mm
and diameter of 50mm, support black mark positioning.
LEDs • 4 CTLS Indicator
• Power Indicator
- Red = charging indicator
- Green = fully charged indicator
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
Security
Following are the features and benefits.
• Large 5.5” LCD display for unlimited application possibilities and easy
readability under various lighting conditions.
• Touchscreen for icon-based applications or electronic signature capture
support.
• Magnetic stripe card reader for optimal card reading.
• Audio jack to facilitate accessibility for the visually impaired.
• Fast transactions due to powerful ARM Cortex A7 1.1 GHz quad-core
processor.
• Rounded corners and drop resistant to less than 1m on concrete floor to
minimize breakage.
• 2GB RAM / 16GB ROM, SD card slot that supports up to 32GB SD memory.
• Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
• PCI-PTS 5.x approved for debit and other PIN-based transactions.
• EMV Level 1 Type Approval.
C INSTALLATION GUIDE 9
T650
DEVICE OVERVIEW
Features and Benefits
• Supports reliable security features including TLS, VeriShield file,
authentication and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless
Capability
Communication
Technology
Connectivity
• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• Dedicated tap zone for optimized user experience.
• Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
• Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
• Dual band Wi-Fi.
Wired interfaces:
• Ethernet 100 base-T
• USB-C OTG (no charging)
• RS-232
• USB-A
10 T650C INSTALLATION GUIDE
DEVICE OVERVIEW
Features and Benefits
C INSTALLATION GUIDE 11
T650
DEVICE OVERVIEW
Features and Benefits
12 T650C INSTALLATION GUIDE
Device Setup
NOTE
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Device Location
• Inside the Shipping Carton
• Device Features
• Examining Connection Port
• SAM Card
• Examining Connection Port
• Manual Startup
• Loading a Paper Roll in Device with
• Manual Shutdown
• Using the Smart Card Reader
Device Location
Ease of Use
Environmental
Factors
• Using the Magnetic Card Reader
• CTLS Transaction
The following are the guidelines used to select an ideal location for the device.
• The device must be used in an attended environment.
• Select a location convenient for both the merchant and the cardholder.
• Select a flat support surface less than two meters high, such as a counter top
or table, or secure the device on a stand mount supplied by Verifone.
• Select a location near a power outlet, POS, ECR, or computer connected to
the device. For safety, do not string cables or cords across a walkway.
• The T650c device must be mounted only on Verifone approved stands.
• The device is suitable for mounting only at height less than or equal to 2
meters.
• Do not use the device where there is excess heat, dust, humidity, moisture,
caustic chemicals or oils.
• The device is rated and designed not to be used in dusty or moist environment
when mounted on a stand.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or a motor.
T650C INSTALLATION GUIDE 13
DEVICE SETUP
WARNING
CAUTION
PIN Protection Measures
• Do not use the device outdoors.
Electrical
Considerations
Contactless
Considerations
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Avoid using the device near water or in moist conditions.
• Disconnect the device from its POS device before cleaning.
Do not use the device near water, including a bathtub, wash bowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.
Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the device onto a vertical or inclined surface, use Verifone approved
stand.
Using an enclosed metal frame or mount may negatively affect contactless
performance.
PIN Protection
Measures
Use the following techniques to provide effective screening of the PIN-entry
keypad during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
• Position the device on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
• Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes or may be part of the general check-in stand design.
• Position the angle of the device in such a way that PIN spying is difficult.
• Install the PED on an adjustable stand that allows consumers to swivel the
device sideways and/or tilt it forward/backward to a position that makes visual
observation of the PIN-entry process difficult.
• Position in-store security cameras so that the PIN-entry keypad is not visible.
14 T650C INSTALLATION GUIDE
DEVICE SETUP
NOTE
Inside the Shipping Carton
The following table describes the two preferred mounting methods and the
recommended measures to protect against PIN capture in four observation
corridors:
Table 3 Mounting Methods and Protection Measures
Mounting
Considerations
Method Cashier
Countertop
without stand
Countertop
with stand
Use signage
behind the
PED
No action
needed
Customer in
Queue
Install so that
customer is
between PED and
next in queue
Install so that
customer is
between PED and
next in queue
Customers
Elsewhere
No action
needed
No action
needed
On-site
Cameras
Do not install
within view of
cameras
Do not install
within view of
cameras
Verifone also recommends instructing the cardholder regarding safe PIN-entry.
This can be done with a combination of:
• Signage on the PED
• Prompts on the display, possibly with a click-through screen
• Literature at the point of sale
• A logo for safe PIN-entry process.
Verifone recommends the use of an approved stand for all mounting situations.
Position the device conveniently in relation to power, POS, ECR, and LAN
connections. Ensure the T650c device is placed in a manner that allows
customers to swipe their magnetic cards or insert their Smart Cards in a smooth
and comfortable motion without encountering obstructions. If the unit needs to be
swiveled during normal operation, Verifone recommends the use of an approved
swivel stand.
Inside the
Shipping Carton
Unpacking the
Shipping Carton
Special care is required when mounting the T650c device in sites that utilize antitheft devices positioned at doorways or surface mounted deactivator pads.
Devices of this type, such as Sensormatic brand devices generate strong
electromagnetic fields, which may interfere with T650c device. Always select
mounting locations at least 0.5 meter from doorway units and at least 2.0 meters
from surface mounted deactivator pads.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
To unpack the shipping carton:
1 Carefully inspect the shipping carton and its contents for possible tampering or
damage.
C INSTALLATION GUIDE 15
T650
DEVICE SETUP
NOTE
WARNING
Device Features
2 Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3 Remove and inspect the contents of the shipping carton. The device ships in
multiple configurations, the carton may include all or any of the following:
• Device
• Connectivity cable
• Additional accessories(optional)
Power supply and connectivity cables are shipped separately or depending on
the customer requirements.
4 Remove all plastic wrapping from the device and components.
5 Remove the clear protective film from the display.
6 Inspect the terminal for possible tampering; see how to identify signs of
tampering in section Periodic Inspection.
7 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a tampered or damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
• Overlays in the PIN pad area
• Wires protruding out of the device
• Foreign objects inserted into the smart card slot or magnetic stripe slot
• Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side
• Signs of damage to the tamper-evident labels
16 T650C INSTALLATION GUIDE
Device Features
• A Tamper Warning message on the device display
If any device is found to have been tampered with, please remove it from service
immediately, keep it available for potential forensics investigation, and notify your
company security officer and your local Verifone representative or service
provider. To contact Verifone, please see
Familiarize yourself with the features before continuing with the installation
process:
Verifone Service and Support.
Figure 2 T650c (Front Panel)
1
DEVICE SETUP
Connection Ports
Front Panel
Connection
Ports
Connecting Cables
and other Devices
The front panel offers the following features:
• The T650c device has a colored touch screen Display.
• A smart card reader is built into the front of the device to process smart card-
based debit or credit transactions. For directions on how to use a smart card,
see Using the Smart Card Reader.
• A magnetic card reader built into the device for performing debit or credit card
transactions. The card can be swiped from either direction. To ensure a proper
read of the magnetic swipe card, insert the magnetic card from the side of the
device as shown in Figure 11.
• Contactless Reader and EMV have dedicated LEDs lower to the left of the
display for contactless payments. For directions on how to conduct contactless
transactions, see Using the Contactless Reader.
• A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
The device has dedicated input/output connectors: Ethernet, RS-232, USB-A,
USB-C and DC power.
To connect required cables and other devices:
C INSTALLATION GUIDE 17
T650
DEVICE SETUP
NOTE
CAUTION
NOTE
SAM Card
1 Remove cable cover as shown below.
Figure 3 Removing Cable Cover
Connect required cables or optional devices. Cable is connected on the Rear of
the Unit.
SAM Card
Figure 4 Connecting the Cable
Route the cable through the cable cover first, as shown in the picture.
When you first receive your T650c, you may need to install one or more SAM
cards, or you may need to replace old cards. You may need to install one or two
Multiple Security Access Module cards or replace an old one.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharge can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Verifone ships variants of the T650c for different markets. Your unit may have
different options or accessories described in this section.
18 T650C INSTALLATION GUIDE
DEVICE SETUP
1
M
I
S
P
F
T
1MA
S
P
2MAS
P
2
M
I
S
P
NOTE
Examining Connection Port
Installing or
Replacing SAM Card
To install or replace SAM cards:
1 Power off the device.
2 Place the device face down on a soft and clean surface.
3 Remove the cable cover of the unit.
4 Insert the SAM cards. Carefully slide the cards one at a time into the slots until
fully inserted. The correct orientation of the SAM card is as indicated in figure
5.
5 Close the cable cover.
Examining
Connection Port
To Connect the
Terminal Power
Supply
Figure 5 SAM Insertion
Position the card’s gold contacts facing downward towards the user. The card
slot in the device has a set of contacts. The SAM card has a notch on one corner
to ensure that it fits into the connector base in only one way.
To replace SAM card, gently slide out the old SAM card before inserting a new
one.
The device has dedicated input/output connectors: Ethernet, RS-232, USB-A,
USB-C and DC power.
Insert the power supply cable to the T650c device and plug the other end to the
power supply.
C INSTALLATION GUIDE 19
T650
DEVICE SETUP
TIP
3
Examining Connection Port
Figure 6 T650c Power Supply Connection
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
To Connect the
Terminal to a PC
To Connect the
Device to the LAN
Insert the RS-232 cable to the T650c device and to the PC.
Figure 7 Connecting to a PC
Insert the Ethernet cable to the T650c device and to the socket.
20 T650C INSTALLATION GUIDE
Figure 8 Connecting Ethernet Port
2
1
USB-A
USB-C
USB-A
DEVICE SETUP
Examining Connection Port
To Connect the
Device to the External
PINpad
To Connect the
Device to the USB
port
Insert the USB-A cable to the T650c device and to the external PINpad (P400).
Figure 9 Connecting to an External PINpad
Insert the USB-C cable to the T650c device and USB-A to download.
Manual Startup
Figure 10 Connecting PC through USB-C port.
Hold the start button for about 3 seconds until the device displays the startup
screen.
C INSTALLATION GUIDE 21
T650
DEVICE SETUP
NOTE
NOTE
CAUTION
Loading a Paper Roll in Device with
Manual Shutdown
Loading a Paper
Roll in Device
with
Hold the start button for about 1 second until the message is displayed on the
screen. Touch the "Off" selection to turn off.
The screen is blank when the device has no power.
Install a paper roll before you can start transactions that require a receipt.
The T650c Stand uses a roll of 58 mm x 50 mm, single-ply, thermal-sensitive
paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
perform at least one more transaction.
A message is always displayed to indicate that the printer is out of paper.
Poor-quality paper can jam the printer and create excessive paper dust. To place
order for high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
To install a paper roll 1 Hold both sides of the paper door, which is on the upper corner of the device
and open the paper door by pulling outside (See below Figure 11).
22 T650C INSTALLATION GUIDE
2 Remove any partial roll of paper in the tray.
3
DEVICE SETUP
Using the Smart Card Reader
Using the Smart
Card Reader
To Conduct a Smart
Card Transaction
Figure 11 Steps to Install a Paper Roll in T650c
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so that paper feeds from the top of the roll.
5 Pull the paper past the printer door.
6 Align the printer paper to the tabs to the paper guides and hold the paper up
when closing the door.
7 With the printer paper extending outside, close the printer door by swinging
upward until the door clicks shut, allowing the printer paper to extend outside
the printer door.
Insert the smart card to proceed with the EMV transaction. EMV supports credit
card and debit card transactions.
1 Position the smart card with the contacts facing upward (see illustration
below).
2 Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
C INSTALLATION GUIDE 23
T650
DEVICE SETUP
Using the Magnetic Card Reader
3 Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 12 Inserting a Smart Card
Using the
Magnetic Card
Reader
Using a Smart Card
Reader - Debit or
Credit Card
Transaction
Use the magnetic stripe reader to perform credit and debit card transactions.
1 Position the card with the magnetic stripe facing backwards.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the side of the device, as shown in the illustration below.
Figure 13 Using Magnetic Stripe Card
24 T650C INSTALLATION GUIDE
3 Swipe the card through the magnetic card reader.
DEVICE SETUP
NOTE
CAUTION
CTLS Transaction
CTLS
Transaction
Camera/QR
Code Reader
The T650c supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the surface of
the display.
Figure 14 Using the CTLS Reader
The T650c extends the use of the countertop device by providing the capabilities
for barcode and OCR scanning.
Wi-Fi/BT
Support
Bluetooth Support
Wireless
Transaction
Base
External and
Optional Devices
The T650c device includes an integrated WLAN RF transceiver for Wireless LAN
systems with advanced power management, and an integrated radio transceiver
for Bluetooth wireless systems.
Supports BR/EDR and LE.
The T650c device supports wireless transactions.
A mounting device that serves as the device’s stand and adds support during
customer PIN-entry. The stand can be positioned on a countertop and can be
adjusted during transactions for privacy.
When conducting customer transactions, the stand orientation can be adjusted
for convenience and security.
Multiple cable configurations are provided for the T650c device that supports
peripheral devices designed for use with electronic point-of-sale system such as
ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external
printer, external speakers, and a USB connection.
Remove the power cord from the multiport cable before connecting any
peripheral device. Reconnect the power cord only after you have finished
connecting the peripheral device(s).
C INSTALLATION GUIDE 25
T650
DEVICE SETUP
Accessories and Documentation
Accessories and
Documentation
Accessories
Documentation
Verifone produces the following accessories and documentation for the
T650c device. When ordering, please take note of the part number.
• Verifone online store at www.estore.verifone.com
• USA – Verifone Customer Development Center, 1-800-837-4366,
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Verifone Certified Power Adapter PWR560-002-00-A
Verifone MSR Cleaning Kit
T650c Certifications and Regulations Sheet VPN -DOC560-002-EN-A
T650c Quick Installation Guide VPN -DOC560-004-EN-A
PN 02746-02
26 T650C INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses the power requirements and dimensions of the T650c.
Power Rating
Temperatu re
Memory
Magnetic Card
Reader
Smart Card
Reader
• Input power rating: 9 V DC, 2.5 A
• Operating Environment:
• Temperature: -10° C to 50°C (14° F to 122° F)
• Relative humidity: 10% to 95% RH non-condensing
• Non-Operating Environment:
• Temperature: -20°C to 70°C (-4° F to 158° F)
Relative humidity: 5% to 95% RH non-condensing
• RAM: 2GB / 16GB ROM
• 32GB SD
• Triple-track
• Supports bi-directional card read
• Swipe speed at 10 IPS to 40 IPS
• ISO 7816, 1.8 V, 3 V, 5 V
• Synchronous and asynchronous cards
SAM Card
Reader
Integrated
Contactless
Reader
Display
External
Dimensions
• Two Security Access Modules (SAMs) card slots.
• ISO 14443, ISO 18092, EMV
• 5.5" (720 × 1280) HD IPS LCD touchscreen
• Length: 211 mm (8.3 in.)
• Width: 84 mm (3.3 in.)
• Depth: 72 mm (2.83 in.)
T650C INSTALLATION GUIDE 27
SPECIFICATIONS
Audio Jack
Audio Jack
Security
• Loudspeaker, microphone
• Complies to PCI-PTS 5.x requirements, as well as many regional security
requirements.
28 T650C INSTALLATION GUIDE
Maintenance and Cleaning
The T650c device has no user-maintainable parts. It can, however, be cleaned.
CHAPTER 4
General Care
Your device is a product of superior design and craftsmanship and should be
treated with care. The following suggestions will help you protect your warranty
coverage.
• Keep the device dry. Precipitation, humidity, and all types of liquids or moisture
can contain minerals that will corrode electronic circuits. If your device gets
wet, switch off the power, and allow the device to dry completely before
replacing it.
• Do not use or store the device in dusty and dirty areas. Its moving parts and
electronic components can be damaged.
• Do not store the device in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
• Do not store the device in cold areas. It can form moisture inside the device
and damage electronic circuit boards when the device returns to its normal
temperature.
• Do not drop, knock, or shake the device. Rough handling can break internal
circuit boards and fine mechanics.
• Do not paint the device. Paint can clog the moving parts and prevent proper
operation.
• Keep the device free from any small and loose items (such as paper clips,
staples, or coins) that could accidentally get inside it through an opening, such
as the SAM slots or the primary smart card reader slot.
• Do not attempt to open the device other than as instructed in this guide. This
device has security features that protect it from tampering. For example, the
file content will be deleted if the device’s outer casing is opened.
• Use only the power adapter that came with your device. Adapters of other
electronic devices may look similar, but they may affect your device’s
performance or damage it.
• Do not use this device in any area with a potentially explosive atmosphere.
Follow all signs and instructions. Potentially explosive atmospheres include
areas where you would normally be advised to turn off your vehicle engine.
Sparks in such areas could cause an explosion or fire resulting in bodily injury
or even death.
T650C INSTALLATION GUIDE 29
MAINTENANCE AND CLEANING
CAUTION
CAUTION
NOTE
Additional Safety Information
These suggestions apply equally to your device, or any of its attachments, or
accessories. If your device is not working properly, then take it to the nearest
authorized service facility for servicing or replacement. For your safety, have this
device serviced only by a Verifone-authorized service provider.
Additional
The following are additional safety information in using this device.
Safety
Information
Surface Cleaning
Smart Card Reader
Cleaning
Cleaning the SCR To clean the SCR:
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the device.
The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt
accumulation can lead to SCR reading problems. SCR can be cleaned using
commercially available card reader cleaning cards or using recommended
Verifone cleaning card (PN 02746-02).
1 Inspect the device’s SCR for presence of foreign objects before cleaning
Customer Smart Card.
30 T650C INSTALLATION GUIDE
a If unit shows no presence of foreign objects, test the SCR function and
record results. Proceed to
Send your device to a Verifone authorized repair center if foreign objects are
found in the SCR at any time during SCR inspection, test diagnostics, or cleaning
process. Removal of foreign objects from the SCR by customers may void device
warranty.
Step 2.
2 Clean the SCR with approved or recommended Verifone cleaning card. It is
always advised to use new cleaning cards every time.
If using a commercially available cleaning card use ONLY an approved SCR
cleaning card made specifically for POS SCR devices or Petroleum SCR.
3 Test the SCR after cleaning.
a If SCR tests out okay as “passing”, then the unit is ready for Customer
Smart Card use.
b If SCR tests out as “failing”, then send the unit for repair. Provide details to
repair center when SCR fails testing, either before cleaning OR after
cleaning OR both before and after cleaning.
MAINTENANCE AND CLEANING
NOTE
Additional Safety Information
Magnetic Stripe
Cleaning
The Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to
once a week, depending on usage), as dirt accumulation can lead to MSR reading
problems. MSR can be cleaned using commercially available card reader
cleaning cards or using recommended Verifone cleaning card (PN 02746-02).
If using a commercially available cleaning card use ONLY an approved MSR
cleaning card made specifically for POS MSR Card reader devices or Petroleum
MSR card readers.
C INSTALLATION GUIDE 31
T650
MAINTENANCE AND CLEANING
Additional Safety Information
32 T650C INSTALLATION GUIDE
Verifone Service and Support
NOTE
Contact your local Verifone representative or service provider for any problems on
your device.
For product service and repair information:
• USA – Verifone Service and Support Group, 1-800-837-4366,
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
CHAPTER 5
Service Returns
Returning One or
More Devices for
Repair or
Replacement
You must obtain a Merchandise Return Authorization (MRA) number before
returning the device to Verifone. The following procedure describes how to return
one or more devices for repair or replacement (U.S. customers only).
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
device to be returned:
• Product ID, including the model and part number. For example, “T650c”,
“M56x-1xx-xx-xxx-x”, and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Obtain the MRA numbers by completing the following:
• Call Verifone within the United States toll-free at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday–Friday, 8
A.M.–8 P.M., Eastern time.
• Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, then you can fax the list, along with
the information gathered in
727-953-4172 (U.S.).
Step 1, to the MRA department at 1-
• Address the fax clearly to the attention of the “Verifone MRA Dept.” Include
a telephone number where you can be reached and your fax number.
• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us.
• Address the Subject box with to “Verifone MRA Dept.”
T650C INSTALLATION GUIDE 33
VERIFONE SERVICE AND SUPPORT
NOTE
Service Returns
• Reference the model and part number in the Note box.
One MRA number must be issued for each device you return to Verifone, even if
you are returning several devices of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the device you are returning for service
or repair (serial numbers are located at the bottom of the unit).
• Shipping documentation, such as air bill numbers that can be used to trace
the shipment.
• Model(s) returned (model numbers are located on the Verifone label at the
bottom of the device).
34 T650C INSTALLATION GUIDE
CHAPTER 6
NOTE
CAUTION
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your T650c successfully. Typical examples of
malfunction you may encounter while operating your T650c device and steps you
can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
The T650c comes equipped with tamper-evident labels. The T650c unit contains
no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local Verifone service provider.
Service conducted by parties other than authorized Verifone representatives may
void any warranty.
Before troubleshooting, ensure that the power supply being used to power the
device matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
If the device does not start:
• Ensure that the device is plugged into a dedicated power source.
• Check if the power cable connector is plugged in properly.
If the device display does not show correct/readable info:
• Check all the cable connections. If the problem persists, then contact your
local Verifone representative for assistance.
T650C INSTALLATION GUIDE 35
TROUBLESHOOTING GUIDELINES
Blank Display
Blank Display
Keypad Does
Not Respond
Transactions
Fail To Process
When the device display is blank:
• If the device display is dark, tap the screen with the stylus or your finger. If the
unit was in screen-saver mode, the screen will turn on when touched.
• If the display does not show correct or readable information, then check all the
cable connections. If the problem persists, then contact your local Verifone
representative for assistance.
If the keypad does not respond properly:
• Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
Transactions Fail To
• Refer to the user documentation for that application if pressing a function key
does not perform the expected action to ensure you are entering correct data
correctly.
• Contact your local Verifone representative if the problem persists.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Checking Magnetic
Card Reader
Checking Smart Card
Reader
To check magnetic card reader:
1 Perform a test transaction using one or more different magnetic stripe cards to
ensure that the problem is not a defective card.
2 Ensure that you are swiping cards properly (see Using the Magnetic Card
Reader).
3 Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, then the problem may be a defective card
reader.
4 Contact your local Verifone representative if the problem persists.
To check smart card reader:
1 Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
2 Ensure that the card is inserted correctly (see Using the Smart Card Reader).
3 Ensure that the SAM cards are properly inserted in the slots and are properly
secured.
36 T650C INSTALLATION GUIDE
4 Contact your local Verifone representative if the problem persists
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
C INSTALLATION GUIDE 37
T650
Verifone, Inc.
1-800-Verifone
www.verifone.com
T650c
Installation Guide
Verifone Part Number DOC560-003-EN-A, Revision A
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