Page 1
SC 5000 Series PINpad
Installation Guide
VeriFone Part Number 22459, Revision B
Page 2
SC 5000 Series PINpad Installation Guide
© 2004 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the
written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to
ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples
and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability
of any example or sample program before placing the software into productive use. This document, including without
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 22459, Revision B
Page 3
CHAPTER 1
Overview
CHAPTER 2
Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
SC 5000 Series PINpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
SC 5000 Series PINpad Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal, Non-Backlit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal, Backlit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ECR/PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4 Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PC/ECR Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SC 5000 SERIES PINPAD INSTALLATION GUIDE 1
Page 4
CHAPTER 6
Troubleshooting
Guidelines
Power Adapter Patch Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2 SC 5000 SERIES PINPAD INSTALLATION GUIDE
Page 5
PREFACE
This guide is the primary source of information for setting up and installing
SC 5000 Series PINpad units.
Audience
Organization
This guide provides simple descriptions of SC 5000 Series PINpad features, as
well as basic information for anyone installing and configuring SC 5000 Series
PINpad devices.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the SC 5000 Series PINpad series
of units.
Chapter 2, Setup. Explains setup and installation of SC 5000 Series PINpad units.
This chapter tells how to select a location and establish connections with other
devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of
SC 5000 Series PINpad units.
Chapter 4, Maintenance and Cleaning. Explains maintenance of SC 5000 Series
PINpad units.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone representative or service provider and information on how to order
accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about SC 5000 Series PINpad units, refer to the following set of
documents:
• 22458, SC 5000 Series PINpad Series Quick Installation Guide
• 22460, SC 5000 Series PINpad Certifications and Regulations
• 22463, SC 5000 Series PINpad Programmer’s Manual
• 22461, SC 5000 Series PINpad Reference Manual
• 22591, SC 5000 Series PINpad Series Mounting Adapter Guide
• 22590, SC 5000 Series PINpad Series Power Supply Guide
SC 5000 SERIES PINPAD INSTALLATION GUIDE 3
Page 6
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must not use this unit
underwater.
RS232-type devices do not work
on the SC 5000 Series PINpad
communication port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
4 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s SC 5000 Series PINpad
series of devices.
SC 5000 Series
PINpad
NOTE
The SC 5000 Series PINpad unit is a PIN pad with an integrated smart card
reader for connection to either VeriFone transaction terminals or third party
electronic point of sale systems, offering advanced security and smart card
processing capabilities.
The SC 5000 Series PINpad series supports both symmetric encryption
algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device
internally manages simultaneous multiple keys through either Master Session- or
DUKPT-based processes, and offers high performance smart card processing, as
well as support for the new generation of 3-volt cards.
The SC 5000 Series PINpad unit is a programmable device, allowing a custom or
EMV-approved transaction application to run from the VISA PED-compliant PIN
pad, either to meet local regulatory requirements or relieve the ECR or terminal of
this task.
The SC 5000 Series PINpad series’ sleek and stylish ergonomic design offers
power and performance in a smart card- or MSR-integrated PIN pad device.
VeriFone ships variants of the SC 5000 Series PINpad unit for different markets.
Your unit may have a different configuration. The following devices may or may not
be present: a display backlight, a magnetic stripe reader, and/or zero, two, or four
MSAM cardholders. However, the basic processes described in this guide remain
the same, regardless of configuration.
Features At a Glance
• Delivers power and usability in a
convenient hand-held design.
• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PIN-entry devices
(PED) and sophisticated file
authentication.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 5
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OVERVIEW
SC 5000 Series PINpad
The SC 5000 Series PINpad series provides the right combination of features and
functions in a sleek, stylish device that fits in the palm of your hand. This includes
a magnetic stripe card reader, smart card reader, and integrated PIN pad.
6 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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OVERVIEW
SC 5000 Series PINpad
Features and
Benefits
Exceptional Ease of Use
• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently
handing the unit to the consumer for PIN entry or other input.
• Intuitive telco-style interface and large, colored control keys simplify training
and reduce support requests.
• Highly readable display handles multiple languages for global applications.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
• Integrated security modules simultaneously support sophisticated encryption
(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived.
Strong Feature Set
• Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
• Primary smart card reader support for synchronous and asynchronous smart
cards.
• Support for international character sets and Unicode standard.
• The SC 5000 Series PINpad series of units have received EMV Level 1
approval for smart card solutions.
• VeriShield security architecture provides sophisticated file authentication to
prevent execution of unauthorized software on SC 5000 Series PINpad units.
Extended PIN pad Capabilities
• Removable privacy shield.
• Display backlighting for use in low-light or high-glare environments.
• Triple-track, high-coercivity card reader handles most magnetic stripe cards.
• Up to four Security Access Modules (SAMs) safeguard sensitive financial data
and support multiple smart card schemes.
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 7
Page 10
OVERVIEW
SC 5000 Series PINpad
8 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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Setup
CHAPTER 2
This chapter describes the setup procedure for SC 5000 Series PINpad units, in
the following sections:
• Select Location
• Unpack Shipping Carton
• Examine SC 5000 Series PINpad Features
• Cable Connections
• Smart Card Reader Use
• Magnetic Card Reader Use
Select Location
Ease of Use
Environmental
Factors
CAUTION
Use the following guidelines to select a location for the SC 5000 Series PINpad
unit.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and the terminal, ECR, or computer
connected to the SC 5000 Series PINpad unit. For safety, do not string cables
or cords across a walkway.
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the SC 5000 Series PINpad unit outdoors.
The SC 5000 Series PINpad unit is not waterproof or dustproof, and is intended
for indoor use only. Any damage to the unit from exposure to rain or dust can void
any warranty.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 9
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SETUP
Unpack Shipping Carton
Electrical
Considerations
WARNING
Unpack
Shipping Carton
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the SC 5000 Series PINpad unit near water or in moist conditions.
Due to risk of shock or damage, do not use the SC 5000 Series PINpad unit near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The SC 5000 Series PINpad device is a secure product and
any tampering can cause it to cease to function or to operate in an insecure
manner.
1 Remove and inspect the contents of the shipping carton. Since the SC 5000
Series PINpad unit ships in multiple configurations, the carton can include:
• SC 5000 Series PINpad unit
WARNING
• Data cable
• Power adapter
• Power adapter patch cable
• Power pack
• Power cord
• ECR cable
• Privacy shield
2 Remove all plastic wrapping from the unit and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that has been tampered with or otherwise damaged.
The SC 5000 Series PINpad unit comes equipped with tamper-evident labels. If a
label or component appears damaged, please notify the shipping company and
your VeriFone representative or service provider immediately.
10 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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SETUP
S
E
Examine SC 5000 Series PINpad Features
Examine
SC 5000 Series
PINpad Features
Before you continue the installation process, notice the following features of the
SC 5000 Series PINpad unit (see Figure 1):
CONNECTION PORT
(BACK PANEL)
MAGNETIC CARD READER
DISPLAY
PROGRAMMABLE FUNCTION K
TELCO-STYLE KEYPAD
SAM COMPARTMENT
(BACK SIDE)
COLOR-CODED FUNCTION KEY
SMART CARD READER
Figure 1 SC 5000 Series PINpad Features
The SC 5000 Series PINpad unit includes the following features:
• A display.
• Three types of keys:
• A 10-key, telco-style keypad.
• Three unlabeled, programmable function keys above the keypad.
• Three color-coded function keys below the keypad
(icons at right, left-to-right:
CANCEL, BACKSPACE, ENTER).
• A magnetic card reader, built into the top side. An icon
shows the proper swipe direction, with the stripe facing up and outward, away
from the keypad.
• A smart card reader, built into the unit’s front side. An icon indicates the
proper card position and insertion direction.
• A SAM (security access module) compartment, built into the back side of
the unit. The SC 5000 Series PINpad unit contains micromodule-size SAM
(MSAM) cardholders to support multiple stored-value card programs or other
merchant card requirements.
NOTE
VeriFone ships variants of the SC 5000 Series PINpad unit for different markets.
Your unit may have a different configuration. The following devices may or may not
be present: a backlight, a magnetic stripe reader, and/or zero, two, or four MSAM
cardholders. However, the basic processes described in this guide remain the
same, regardless of the configuration.
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 11
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SETUP
Install/Replace MSAM Cards
Install/Replace
MSAM Cards
CAUTION
You may need to install one or more micromodule-size security access module
(MSAM) cards or replace old cards.
Observe standard precautions for handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
To change or install MSAMs
1 Remove the data cable from the back of the unit.
2 Place the SC 5000 Series PINpad unit facedown on a soft, clean surface to
protect the lens from scratches.
3 Remove the locking screw(s), if present, and remove the MSAM
compartment door(s) (Figure 2).
The MSAM cardholders are now accessible. Each cardholder consists of a
slot inboard of a numbered tray.
Figure 2 MSAM Compartment Door and Locking Screw
4 Remove any previously installed MSAM card by sliding the card out, away
from the SC 5000 Series PINpad unit’s center line.
Figure 3 MSAM Insertion
12 SC 5000 SERIES PINPAD INSTALLATION GUIDE
LOCKING SCREW(S)
MSAM COMPARTMENT DOOR(S)
Page 15
5 Install an MSAM card by aligning the card to match the embossed number
and carefully sliding it into the slots until fully inserted.
SETUP
Options
NOTE
Options
Mounting Adapter
Before inserting the MSAM card, position it as shown in Figure 3, with the card’s
gold contacts facing away from you, toward the unit. The cardholder slot in the
SC 5000 Series PINpad unit has a set of contacts. The MSAM card has a notch on
one corner to ensure that it fits into the connector base in only one way; the
SC 5000 Series PINpad unit has a matching notch cast into the backside of the
MSAM compartment door to ensure the MSAM card is positioned correctly when
the cover is closed.
6 Replace the MSAM compartment door and reinstall the locking screw(s) (see
Figure 2).
Different markets receive different variants of the SC 5000 Series PINpad series,
with different backlight, magnetic stripe reader, and MSAM cardholder
configurations. Additionally, these variants can be ordered with different options.
Contact your VeriFone representative, see Accessories and Documentation, or
visit the online store at www.verifone.com for more information about these
options.
Figure 4 shows how to use a mounting adapter.
Figure 4 Mounting Adapter Installation
Privacy Shield
Figure 5 shows an example of an installed privacy shield.
Figure 5 Installed Privacy Shield
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 13
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SETUP
Cable Connections
Cable
Connections
CAUTION
Terminal, Non-
Backlit
The SC 5000 Series PINpad unit has three general cabling scenarios, depending
on what the SC 5000 Series PINpad unit connects to:
• Terminal, Non-Backlit
• Terminal, Backlit
• ECR/PC
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only VFN# CPS11220-3A (see Specifications for detailed
power supply specifications).
If the SC 5000 Series PINpad unit does not use a display backlight and connects
to a terminal, use the configuration shown in Figure 6, with the appropriate data
cable (see Accessories and Documentation for data cable details).
Terminal, Backlit
Figure 6 Cable Setup: Non-Backlit Unit Used with a Terminal
If the SC 5000 Series PINpad unit uses a display backlight and connects to a
terminal, use the configuration shown in Figure 7, with power adapter patch cable
07042-xx, power supply CPS11220-3A, and power adapter 22479-01, as well as a
power supply cord and data cable (see Accessories and Documentation for
details).
Figure 7 Cable Setup: Backlit Unit Used with a Terminal
14 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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SETUP
Power Supply
ECR/PC
Power Supply
If the SC 5000 Series PINpad unit is connected to an electronic cash register
(ECR) or personal computer (PC), use the configuration shown in Figure 8, with
the PC/ECR adapter 02308-xx and power supply CPS11220-3A, as well as a
power supply cord (see Accessories and Documentation for details).
Figure 8 Cable Setup: Unit Used with a PC or ECR
Use the above configuration regardless of whether there is a display backlight.
Not all SC 5000 Series PINpad configurations and device contexts require use of
a power supply, however, VeriFone ships power supplies with SC 5000 Series
PINpad units that require them.
The SC4xx/SC5xx power supply (CPS049512-1B) cannot provide sufficient
power for all use conditions specified for the SC 5000 Series PINpad unit. When
upgrading from an SC4xx/SC5xx unit to the SC 5000 Series PINpad unit, use the
power supply included with the SC 5000 Series PINpad unit.
CAUTION
WARNING
NOTE
If you have changed the context in which the SC 5000 Series PINpad unit must
work or have questions about whether a power supply should be used, contact
your VeriFone representative.
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only VFN# CPS11220-3A (see Specifications for detailed
power supply specifications).
Before connecting a power supply, disconnect the power pack cord from the
power outlet.
Make all SC 5000 Series PINpad and terminal, ECR, or PC connections before
reconnecting the power pack cord into a wall outlet or surge protector.
Do not plug the power pack into an outdoor outlet or operate the SC 5000 Series
PINpad unit outdoors. Also, disconnecting power during a transaction can cause
transaction data files not yet stored in memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 15
Page 18
SETUP
Smart Card Reader Use
When the SC 5000 Series PINpad unit has power and an application is loaded,
the application starts after the initial VeriFone copyright screen and displays a
unique copyright screen. If no application is loaded,
DOWNLOAD NEEDED appears
on the display after the initial VeriFone copyright screen.
Smart Card
Reader Use
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
To Conduct a Smart Card Transaction
1 Position a smart card with the gold contacts facing upward (see Figure 9).
2 Insert it into the smart card reader slot in a smooth, continuous motion until it
seats firmly.
3 Remove the card when the display indicates the transaction is completed.
Figure 9 Smart Card Reader Use
CAUTION
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
16 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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SETUP
Magnetic Card Reader Use
Magnetic Card
Reader Use
To Conduct a Credit/Debit Card Transaction
1 Position a magnetic card with the stripe facing up and outward, away from the
keypad.
2 Swipe it through the magnetic card reader (see Figure 10).
Figure 10 Magnetic Card Reader Use
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 17
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SETUP
Magnetic Card Reader Use
18 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the SC 5000 Series PINpad unit.
Unit Power
Requirements
NOTE
Power Pack
Temperature
Humidity
External
Dimensions
Either 7-20 V DC or 8-20 V DC; 3700 mW
Early production SC 5000 Series PINpad units need a minimum of 8V DC; late
production units require a minimum of 7V DC. Refer to the information label on the
bottom of the unit (see Figure 11) to verify the voltage requirements for your
specific SC 5000 device.
CPS11220-3A
UL, ITE listed, Class 2, switching power supply
PS, 24.0 V DC UNIVERSAL 40W
• Operating temperature: 0° to 40° C (32° to 104° F)
• Storage temperature: -10° to 50° C (14° to 122° F)
• Relative humidity: 15% to 95%; no condensation
• Length: 158 mm (6.2 in)
• Width: 99 mm (3.9 in)
• Depth: 52 mm (2.0 in)
Weight
Unit weight: 360 gms (12 oz.)
Shipping weight: 936 g (33 oz.)
The shipping weight includes: shipping carton, unit, power pack and cord, one
SC 5000 Series PINpad Certifications and Regulations, and one SC 5000 Series
PINpad Quick Installation Guide.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 19
Page 22
SPECIFICATIONS
20 SC 5000 SERIES PINPAD INSTALLATION GUIDE
Page 23
Maintenance and Cleaning
SC 5000 Series PINpad units have no user-serviceable parts.
To clean the unit, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best results, use a Verifone Cleaning Kit (refer to the Accessories and
Documentation section).
CHAPTER 4
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display.
Do not attempt to clean the card readers. Doing so can void any warranty. For
card reader service, contact your VeriFone distributor or service provider.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 21
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22 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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Service and Support
For SC 5000 Series PINpad problems, contact your local VeriFone representative
or service provider.
For SC 5000 Series PINpad product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative
CHAPTER 5
Service Returns
NOTE
Before returning SC 5000 Series PINpad unit(s) to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more SC 5000 Series PINpad units for repair or
replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see Figure 11) on the
bottom of each SC 5000 Series PINpad unit to be returned:
• Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department
is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
• You will be issued MRA number(s) and the fax will be returned to you.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 23
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SERVICE AND SUPPORT
Accessories and Documentation
NOTE
One MRA number must be issued for each SC 5000 Series PINpad unit you return
to VeriFone, even if you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the
repaired or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the SC 5000 Series PINpad unit(s)
you are returning for service or repair (serial numbers are located on the
bottom of the unit (see Figure 11).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the SC 5000 Series PINpad unit).
Accessories and
Documentation
Supplementary
Hardware
SERIAL NUMBER
MODEL NUMBER
Figure 11 Information Label on Unit Bottom
VeriFone produces accessories and documentation for the SC 5000 Series
PINpad unit. When ordering, please refer to the part number in the left column.
VeriFone Online Store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your VeriFone representative
22473-01 Mounting adapter
22237-01 Privacy shield
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SERVICE AND SUPPORT
Accessories and Documentation
Data Cables
PC/ECR Adapter
Power Adapter
Patch Cable
Power Adapter
Power Supply
07042-xx Connects SC 5000 Series PINpad unit to Omni 3200, Omni 33xx,
or Omni 37xx terminals (Mod-10).
10441-xx Connects SC 5000 Series PINpad unit to Omni 395 terminal
(DIN).
03197-xx Connects SC 5000 Series PINpad unit to Omni 470 terminal
(mini-DIN).
Various others, depending on what they connect to: contact your local
VeriFone representative or service provider to identify the best cable for your
needs.
02308-xx Connects SC 5000 Series PINpad units to an ECR or PC
(DB-9), and provides input port for power supply.
07042-xx Connects backlit SC 5000 Series PINpad units to the power
adapter when used without an ECR or PC.
22479-01 Connector box for backlit units used without an ECR or PC.
Power packs are optional, except in certain instances (see Power Supply).
Power Cord
Cleaning Kit
Documentation
22589-01 Assembly:
CPS11220-3A DC power pack (universal)
22458 SC 5000 Series PINpad Series Quick
Installation Guide
07152-xx United States of America
Various others, by country: contact your local VeriFone representative or
service provider to identify the best power cord for your needs.
02746-01 VeriFone Cleaning Kit
22458 SC 5000 Series PINpad Series Quick Installation Guide
22460 SC 5000 Series PINpad Certifications and Regulations
22463 SC 5000 Series PINpad Programmer’s Manual
22462 SC 5000 Series PINpad Service Guide
22461 SC 5000 Series PINpad Reference Manual
22591 SC 5000 Series PINpad Series Mounting Adapter Guide
22590 SC 5000 Series PINpad Series Power Supply Guide
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 25
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SERVICE AND SUPPORT
Accessories and Documentation
26 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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CHAPTER 6
Troubleshooting
NOTE
Guidelines
This chapter lists typical examples of malfunction you may encounter while
operating your SC 5000 Series PINpad unit and steps you can take to resolve
them.
The troubleshooting guidelines provided in the following section are included to
assist successful installation and configuration of SC 5000 Series PINpad units. If
you are having problems operating your SC 5000 Series PINpad unit, please read
through these troubleshooting examples. If the problem persists even after
performing the outlined guidelines or if the problem is not described, contact your
local VeriFone representative for assistance.
The SC 5000 Series PINpad unit comes equipped with tamper-evident labels. The
SC 5000 Series PINpad unit contains no user-serviceable parts. Do not, under any
circumstance, attempt to disassemble the unit. Perform only those adjustments or
repairs specified in this guide. For all other services, contact your local VeriFone
service provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Blank Display
Keypad Does
Not Respond
Not all units require use of a power supply.
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see
Specifications for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
When the SC 5000 Series PINpad unit display does not show correct or clearly
readable information:
• Check all power and cable connections.
• If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
• Check the display. If it displays the wrong character or nothing at all when you
press a key, follow the steps outlined in Transactions Fail To Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
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TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• Ensure the MSAM cards are properly inserted in the cardholders and the
cardholders are properly secured (see Install/Replace MSAM Cards).
• If the problem persists, contact your local VeriFone representative.
28 SC 5000 SERIES PINPAD INSTALLATION GUIDE
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
SC 5000 Series PINpad
Installation Guide
VeriFone Part Number 22459, Revision B
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