VeriFone SC 5000 Series Installation Manual
SC 5000 Series PINpad
Installation Guide
VeriFone Part Number 22459, Revision B
SC 5000 Series PINpad Installation Guide
© 2004 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the
written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to
ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples
and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability
of any example or sample program before placing the software into productive use. This document, including without
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 22459, Revision B
CHAPTER 1
Overview
CHAPTER 2
Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
SC 5000 Series PINpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
SC 5000 Series PINpad Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal, Non-Backlit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminal, Backlit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ECR/PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4 Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PC/ECR Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SC 5000 SERIES PINPAD INSTALLATION GUIDE 1
CHAPTER 6
Troubleshooting
Guidelines
Power Adapter Patch Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2 SC 5000 SERIES PINPAD INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing
SC 5000 Series PINpad units.
Audience
Organization
This guide provides simple descriptions of SC 5000 Series PINpad features, as
well as basic information for anyone installing and configuring SC 5000 Series
PINpad devices.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the SC 5000 Series PINpad series
of units.
Chapter 2, Setup. Explains setup and installation of SC 5000 Series PINpad units.
This chapter tells how to select a location and establish connections with other
devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of
SC 5000 Series PINpad units.
Chapter 4, Maintenance and Cleaning. Explains maintenance of SC 5000 Series
PINpad units.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone representative or service provider and information on how to order
accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about SC 5000 Series PINpad units, refer to the following set of
documents:
• 22458, SC 5000 Series PINpad Series Quick Installation Guide
• 22460, SC 5000 Series PINpad Certifications and Regulations
• 22463, SC 5000 Series PINpad Programmer’s Manual
• 22461, SC 5000 Series PINpad Reference Manual
• 22591, SC 5000 Series PINpad Series Mounting Adapter Guide
• 22590, SC 5000 Series PINpad Series Power Supply Guide
SC 5000 SERIES PINPAD INSTALLATION GUIDE 3
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must not use this unit
underwater.
RS232-type devices do not work
on the SC 5000 Series PINpad
communication port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
4 SC 5000 SERIES PINPAD INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s SC 5000 Series PINpad
series of devices.
SC 5000 Series
PINpad
NOTE
The SC 5000 Series PINpad unit is a PIN pad with an integrated smart card
reader for connection to either VeriFone transaction terminals or third party
electronic point of sale systems, offering advanced security and smart card
processing capabilities.
The SC 5000 Series PINpad series supports both symmetric encryption
algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device
internally manages simultaneous multiple keys through either Master Session- or
DUKPT-based processes, and offers high performance smart card processing, as
well as support for the new generation of 3-volt cards.
The SC 5000 Series PINpad unit is a programmable device, allowing a custom or
EMV-approved transaction application to run from the VISA PED-compliant PIN
pad, either to meet local regulatory requirements or relieve the ECR or terminal of
this task.
The SC 5000 Series PINpad series’ sleek and stylish ergonomic design offers
power and performance in a smart card- or MSR-integrated PIN pad device.
VeriFone ships variants of the SC 5000 Series PINpad unit for different markets.
Your unit may have a different configuration. The following devices may or may not
be present: a display backlight, a magnetic stripe reader, and/or zero, two, or four
MSAM cardholders. However, the basic processes described in this guide remain
the same, regardless of configuration.
Features At a Glance
• Delivers power and usability in a
convenient hand-held design.
• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PIN-entry devices
(PED) and sophisticated file
authentication.
SC 5000 SERIES PINPAD INSTALLATION GUIDE 5
OVERVIEW
SC 5000 Series PINpad
The SC 5000 Series PINpad series provides the right combination of features and
functions in a sleek, stylish device that fits in the palm of your hand. This includes
a magnetic stripe card reader, smart card reader, and integrated PIN pad.
6 SC 5000 SERIES PINPAD INSTALLATION GUIDE
OVERVIEW
SC 5000 Series PINpad
Features and
Benefits
Exceptional Ease of Use
• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently
handing the unit to the consumer for PIN entry or other input.
• Intuitive telco-style interface and large, colored control keys simplify training
and reduce support requests.
• Highly readable display handles multiple languages for global applications.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
• Integrated security modules simultaneously support sophisticated encryption
(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived.
Strong Feature Set
• Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
• Primary smart card reader support for synchronous and asynchronous smart
cards.
• Support for international character sets and Unicode standard.
• The SC 5000 Series PINpad series of units have received EMV Level 1
approval for smart card solutions.
• VeriShield security architecture provides sophisticated file authentication to
prevent execution of unauthorized software on SC 5000 Series PINpad units.
Extended PIN pad Capabilities
• Removable privacy shield.
• Display backlighting for use in low-light or high-glare environments.
• Triple-track, high-coercivity card reader handles most magnetic stripe cards.
• Up to four Security Access Modules (SAMs) safeguard sensitive financial data
and support multiple smart card schemes.
SC 5000 S
ERIES PINPAD INSTALLATION GUIDE 7
OVERVIEW
SC 5000 Series PINpad
8 SC 5000 SERIES PINPAD INSTALLATION GUIDE
Loading...