VeriFone ruby2 Installation Manual

Hardware Installation Guide
P/N: DOC169-001-01-A Revision: A01
Ruby2
Ruby2 Hardware Installation Guide
October 01, 2013
VeriFone®, Inc.
2099 Gateway Place Suite 600 San Jose, CA 95110 Telephone: 408-232-7800 http://www.verifone.com
Printed in the United States of America.
© 2013 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or copied in any form or by any means — graphic, electronic, or mechanical, including photocopying, taping, or information storage and retrieval systems — without written permission of the publisher.
The contents of this document and all features and specifications are subject to change without notice. The information contained herein does not represent a commitment on the part of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone publications should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc. Commander Site Controller, Ruby2, Sapphire, Topaz, HPV-20, Ruby Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names are the properties of their respective holders.
Important Information
Before you install the Ruby2, please read the following important information:
1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE THIS EQUIPMENT.
2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.
Regulatory Compliance
THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR HARMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE.
Safety Instructions
Read all instructions contained in this Installation Guide before
making equipment connections and save these instructions for later use.
Do not apply liquid or aerosol cleaners directly on the unit. Use
only damp cloth for cleaning.
Do not use any attachments not specifically recommended by
VeriFone as they can result in the risk of fire, electric shock, or injury.
Do not use the Ruby2 near water.
Do not place this unit on an unstable cart, stand, or table. The unit may fall, causing serious personal injury and/or damage to the equipment.
Battery Charging Notification
The unit should be powered up for at least 24 hours prior to initial application download. This is to prevent loss of data and to ensure that the battery pack is fully charged.
Ruby2 Hardware Installation Guide
Revision History
Revision Date Description
A00 April 12, 2013 Initial Documentation Release
A01 April 25, 2013 Added a More than Two Workstation diagram,
edits to the copyright page
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Thermal Receipt Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ruby2 Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Ruby2 Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ruby2 Hardware Installation Guide
October 01, 2013 i
Ruby2 Hardware Installation Guide
ii October 01, 2013

1 INTRODUCTION

The VeriFone® Ruby2™ workstation is a high-performance, reliable, point-of-sale terminal that supports peripherals such as scanners, cash drawers, PINpads, and customer displays. The Ruby2, with the VeriFone Commander™ Site Controller, supports payment network access, fueling dispenser control, car wash control, and fast food transactions. Like the Ruby SuperSystem® and the Topaz, the Ruby2 accepts and processes all payment options, including cash, checks, credit and debit cards, coupons, and various prepaid cards.
The Ruby2 has a 15-inch touch screen and a color display. Online help is available to support the user and promote quick responses. The Ruby2, including the touch screen, is configured through the Commander™ Configuration Manager, a component of the Commander Console.
The Ruby2 operates in a single- or multiple-workstation environment. It uses the Commander Site Controller as a controller for optimum speed and efficiency, a thermal receipt printer, and a thermal journal printer to track sales. An on-screen receipt allows easy viewing of current transactions.
In the absence of an intranet infrastructure, the Ruby2 requires an Ethernet router to connect to the Commander Site Controller to:
Connect to peripherals, such as fuel dispensers, dispenser card
readers (DCRs), and car wash controllers.
Perform on-site maintenance operations such as backups,
upgrades, restores, and reversions to previous software versions.
Connect with the VeriFone Technical Support Center for software
downloads and diagnostics.
Configure remotely using available internet protocols, including a
Web browser interface.
October 01, 2013 1
Ruby2 Hardware Installation Guide

Requirements

Note: The Commander Site Controller and Ruby2 workstation must be
installed by a VeriFone Authorized Service Contractor (VASC).

Software

Commander Site Controller Software Suite

Hardware

Commander Site Controller (The Commander Site Controller may
also be used to install the Ruby2.)
Ruby2 Workstation and Thermal Receipt Printer
An intranet infrastructure, or Cable/DSL Ethernet router, or
network. The number of workstations determines the number of network switch ports required.

Cables

Ethernet cable from each Ruby2 to the network switch and/or
router
If a network switch is used, an additional Ethernet cable to the
router
RS-232 cable between peripherals, such as printers
Null Modem Adapter

Recommended Equipment

Uninterruptible Power Supply (UPS) - VeriFone recommends that
the Ruby2 be connected to a UPS with a rating of 200VA or greater.
Customer Display Pole
Cash Drawer
PINpad
Scanner
Printer
2 October 01, 2013
Ruby2 Hardware Installation Guide

Unpacking

Carefully inspect each shipping carton and its contents for any damage that may have occurred during shipment. If anything appears damaged, immediately file a claim with the shipping company or carrier and notify your VeriFone representative.
Warning:Never use damaged equipment. A shock or fire hazard may exist if
equipment is energized in a damaged condition.
Remove the following items from their respective shipping cartons:
Ruby2 Workstation, P/N M169-000-01-NAA
Ruby2 Power Supply, P/N CPS124130-3A-R
AC Power Cord, P/N CBL268-008-01-A
Cable Cover (attached to back of Ruby2)
Ruby2 Hardware Installation Guide
Software Licenses
Note: The cash drawer, customer display pole, thermal printer, and
VeriFone MX Series PINpad, which complete the Ruby2 workstation, are ordered and shipped separately.
Remove any protective plastic wrapping from the components and place the components on a table or countertop. Be sure that you have all the parts required for your specific installation before you begin. Contact your dealer if you are missing any parts.
Note: It is recommended that you keep the shipping carton and any packing
material in case it is necessary to move components from one location to another, or to return the equipment for service.
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Ruby2 Hardware Installation Guide
4 October 01, 2013

2 INSTALLATION

Customer
Display
Customer
Display
Printer
Printer
Router
Corporate
WAN / Intran et
Ruby2 / Commander Site Controller Configuration
Commander Site Controller
Ruby2
Ruby2
with one or two workstations
The Commander Site Controller and Ruby2 workstation must be installed by a VeriFone Authorized Service Contractor (VASC) and must be set up in the following order:
1. Commander Site Controller
2. Ruby2 Workstation

Configuring One or Two Ruby2 Workstations

Installing one or two Ruby2 workstations requires Ethernet cables to connect the Ruby2 to a router to create an in-store LAN. The printers, customer display, and cash drawers use RS-232 cables to connect to the Ruby2, and an additional Ethernet cable to connect the router to a corporate WAN/Intranet.
October 01, 2013 5
Ruby2 Hardware Installation Guide
Customer
Display
Customer
Display
Printer
Printer
Router
Corporate
WAN / Intranet
Ruby2 / Commander Site Controller Configuration
Commander Site Controller
Ruby2
Ruby2
Customer
Display
Customer
Display
Printer
Printer
Ruby2
Ruby2
Network Switch
with more than two workstations

Configuring More Than Two Ruby2 Workstations

Installing more than two Ruby2 workstations requires a WAN/intranet or a network switch as well as a router. The Ruby2 workstations use Ethernet cables to connect to the network switch. network switches are available in various sizes and usually support four or more workstations. The network switch connects to the router using an Ethernet cable.
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Ruby2 Hardware Installation Guide

Choosing a Location

The Ruby2 workstation is generally placed on an easily accessible countertop. Consider the following when deciding on a location.
Allow adequate ventilation around the unit.
All cables must easily reach their connecting devices.
Consider the height requirements to determine the pole height for
the customer display.
Make sure that there is sufficient clearance for both the drawer
and the cashier.
Make sure that power cords are not in the direct path of foot
traffic.
In addition, the location must meet the following requirements:
Power: 100-240V~, 50/60 Hz 3.0 Amps
Temperature:
Operating: 32 to 104° F (0 to 40° C)
Non-operating: -4 to 140° F (-20 to 60° C)
Humidity: 15% to 95% relative humidity at 40° C (non-condensing)
Avoid locations with the following characteristics:
Warning:To reduce the risk of fire, do not place the Ruby2 near objects
that produce excessive heat.
Direct sunlight
Moisture
Excessive dust
Electrical “noise” or devices that cause excessive voltage variations
such as air conditioners, fans, or high frequency security systems
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Ruby2 Hardware Installation Guide

Diagnostic Panel

The Diagnostic Panel is located on the right side of the Ruby2 and can be accessed by loosening the screw that holds the cover in place. From left to right, this panel contains the following:
Reset Button: Reboots the Ruby2 workstation without shutting
down the power.
Diagnostic Switch Panel: Used to configure specific operating
modes. Do not change settings unless instructed by the VeriFone Technical Support Center.
Console Port: Used only by the VeriFone Authorized Service
Contractor (VASC).
System Heartbeat LED: Pulses on and off to indicate that the
Ruby2 is operating normally.
Status Window: Displays system operating codes.
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Ruby2 Hardware Installation Guide
SW1
SW2

Thermal Receipt Printer Configuration

There are two switch banks (SW1 and SW2), each with eight switches, located on the bottom of the Thermal Receipt Printer.
1. Locate the Switch Bank cover on the bottom of the printer and remove the screw holding the cover in place. Lift the cover up and remove it.
2. For use with Ruby2, SW1 switches should all be in the OFF position.
3. SW2 switches should be in the OFF position, with the exception of switch 6, which should be in the ON position.
Note: If necessary, use a paper clip to change switch positions.
4. Replace the cover plate. The printer is ready to be installed.
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Ruby2 Hardware Installation Guide
Ethernet
USB (6)
Printer Power
Speaker (out)
DC Power
Cash Drawers (2)
Microphone (in)
COM Ports
DVI

Ruby2 Rear Panel

The rear panel of the Ruby2 workstation has the following ports:
8 Serial Ports
COM1 - not assigned
COM2 - not assigned
COM3 - Customer Display
–COM4 - Printer
COM5 - not assigned
COM6 - not assigned
COM7 - not assigned
–COM8 - Scanner
1 Ethernet Port
6 USB Ports
2 Cash Drawer Ports
1 DVI Port
10 October 01, 2013

Installing the Ruby2 Workstation

Note: See “Ruby2 Rear Panel” for port locations.
1. Connect one end of a shielded RS-232 cable to a null modem adapter and connect the adapter to the serial port on the Thermal Receipt Printer.
2. Plug the other end of the RS-232 cable into COM4 on the Ruby2 workstation.
3. Plug the printer power cable into the printer with the flat side facing up.
Note: The connector slides down to lock or unlock the cable.
4. Connect the other end of the printer power cable to the Printer Power port on the Ruby2. The connector locks into place.
Caution: To remove the printer power cable, slide the plastic outer
covering of the connector downward. DO NOT pull the cable to remove it.
Ruby2 Hardware Installation Guide
Caution: The printer port is not Limited Power Source (LPS)
according to UL 60950-1, clause 2.5. The printer connected to this port shall comply to clause 4.7 of UL 60950-1 and all fire enclosure requirements. Please consult VeriFone if in doubt.
5. Connect an Ethernet cable to the Ethernet port on the Ruby2 workstation.
Note: Serial RS-232 cables and Ethernet cables do not have the same
pinouts and are NOT interchangeable.
6. Plug the other end of the Ethernet cable into the router (one to two Ruby2 workstations) or to the network switch (more than two Ruby2 workstations).
7. Plug the cable from the customer display pole into COM3 on the Ruby2. The customer display pole height can be adjusted.
8. Plug the cable that extends from the bottom of the cash drawer into the cash drawer port 1. (For two cash drawers, use cash drawer port 1 and port 2.)
Note: The opening in the key hole on the cash drawer must be facing
downward to close.
9. Plug the cable from the power brick into the DC Power port on the Ruby2.
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Ruby2 Hardware Installation Guide
10.Plug the AC Power Cord into the other end of the power brick. Plug the power brick into an electrical outlet.
Note: To prevent loss of data and to ensure that the battery pack is
fully charged, the Ruby2 should be powered up for at least 24 hours prior to initial application download.
During operation, avoid blocking the perimeter of the Ruby2 touch screen with any objects, including paper and hands, as they can block the sensors and prevent the touch screen from operating properly.
12 October 01, 2013

3 SERVICE AND PARTS

Service

Do not attempt to repair, service, or adjust the Ruby2. If you have questions related to installation or troubleshooting, the VeriFone Technical Support Center is available for assistance 24 hours a day, seven (7) days a week, at 800-777-3536.
Note: Changes or modifications not expressly approved by VeriFone, use of
custom cables not manufactured by VeriFone, or unsupported peripherals could void the user’s warranty and authority to operate this equipment.
Caution: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

Cleaning

Warning:Disconnect power before cleaning this equipment.
For routine cleaning to remove dust or dirt, use a clean, damp cloth and mild soap or detergent. Use a cloth dampened with alcohol for more stubborn stains.
Caution: Never use thinner, trichloroethylene, or ketone-based solvents to
clean the equipment or cabling. These chemicals may cause the plastic parts to deteriorate.
October 01, 2013 13
Ruby2 Hardware Installation Guide

Magnetic Stripe Cleaner

The following is the MSR cleaning method:
Dirt can lead to magnetic stripe card reading problems. The magnetic stripe reader (MSR) should be cleaned on a regular basis (daily to once a week depending on usage) using commercially available card reader cleaning cards or VeriFone part number 02746-02.
Note: If using a commercially available cleaning card use ONLY an approved
MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers.

Parts List

VeriFone P/N Description
M169-000-01-NAA Ruby2
CPS124130-3A-R Ruby2 Power Supply
CBL268-008-01-A Ruby2 Power Cord
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Ruby2 Hardware Installation Guide

Specifications

Ruby2 Specifications

The table below gives the power requirements, dimensions, and other specifications of the Ruby2 workstation.
Specification Description
Safety UL, cUL
EMI FCC Class A (USA) and CISPR22 Class A
(Europe)
ESD IEC 1000 4-2 (8 KV contact, 4 KV air)
Te mp erat ur e Operating range: 0-40° C
Non-operating range: -20 to 60° C
Humidity Operating 15% to 95% relative humidity at 40°
C (non-condensing)
Electrical Input Rating
Dimensions Height: 16 inches
Weight Approximately 14 lbs.
Memory 2GB Solid State SATA Flash
100-240V~, 50/60 Hz 3.0A
Width: 12 3/4 inches
Depth: 12 inches
2 Gigabyte DDR3 RAM, scalable
to 4GB
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16 October 01, 2013
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