Uniden UPBX 416 User Manual
UPBX
416
Powerful, Automated
Telecommunications
Command System
USER’S
MANUAL
for Small Office / Home Office
CONTENTS
Precautions
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Included In Your UPBX Package . . . . . . . . . . . . . . . . . . . . . 3
Installing your UPBX
Steps for Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Telephone Lines to Extensions. . . . . . . . . . . . . . .
System Progamming
Assigning C.O. Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 C.O. Lines for Telephone Calls . . . . . . . . . . . . . . . . . . . . . .
Disabling Unused C.O. Lines . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To Check Time and Week. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording System OGMs (Auto Attendant) . . . . . . . . . . . . . .
System OGMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording System OGMs (Out Going Messages) . . . . . . . . . . 10
Checking System OGMs (Out Going Messages) . . . . . . . . . .
Setting Number of Rings . . . . . . . . . . . . . . . . . . . . . . . . . . .
OF YOUR USER’S MANUAL
Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing Own Voice Mail Box
Password Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording Station OGM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Checking Station OGM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Managing ICMs from a Local Telephone . . . . . . . . . . . . . . . .
Managing ICMs from a Remote Telephone . . . . . . . . . . . . . . . 14
(Remote Control)
When Leaving Your Desk
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Telephony Operations
Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Leaving a Message after a Call Pick-Up . . . . . . . . . . . . . . . . . 18
Leaving a Message by Extension . . . . . . . . . . . . . . . . . . . . . . 18
Conference Call / 3 Way Calling . . . . . . . . . . . . . . . . . . . . . .
Extension / C.O. Line Callback . . . . . . . . . . . . . . . . . . . . . . .
4
5
5
5
6
6
7
8
8
9
9
11
11
12
12
13
15
17
17
19
19
Introduction
Installing and
Adjusting
Operating
Your UPBX
CONTENTS
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding
Call Forwarding to Extension Number . . . . . . . . . . . . . . . .
Call Forwarding Outside . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Dial
Extension Memory Dial Input/Output . . . . . . . . . . . . . . . .
System Memory Dial Input/Output. . . . . . . . . . . . . . . . . . .
Off Hour/Business Hour Services
Setting the Off-Hour Mode. . . . . . . . . . . . . . . . . . . . . . . . . .
OGM 6 (in the Off Hour Mode) . . . . . . . . . . . . . . . . . . . . .
Setting the Business Hour Mode (Default Setting). . . . . . . . .
Urgent Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Selection
Auto-Attendant Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sub-Attendant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-Attendant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning Attendant Telephone. . . . . . . . . . . . . . . . . . . . . . .
Dial Restriction
Class of Service (COS) Code Restriction . . . . . . . . . . . . . . .
Station Class of Service (COS) Code Restriction . . . . . . . . .
Station Maximum Digit Restriction. . . . . . . . . . . . . . . . . . .
Public Dial Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Public Dial Restriction . . . . . . . . . . . . . . . . . . . . . .
Emergency Code Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Versatile Exchanger Settings
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Line (Boss and Secretary Mode) . . . . . . . . . . . . . . . . . .
Flash Time Adjustment for C.O. Lines. . . . . . . . . . . . . . . . .
Flash Time Adjustment for Extensions. . . . . . . . . . . . . . . . .
Selecting Printout for SMDR
(Extension Message Detail Recording) . . . . . . . . . . . . . . . . .
Adjusting the Maximum Recording Length
of ICM and OGM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the Voice Mail for Unattended External Calls. . . . .
Registering Group for a Call Pick-up . . . . . . . . . . . . . . . . . .
C.O. Ring Assignment (Multi Attendant Mode Only) . . . . .
20
20
21
21
23
23
25
25
26
26
27
27
28
28
28
29
30
31
32
33
34
35
36
37
37
38
39
39
40
40
Operating
Your UPBX
The Uniden UPBX416 Communication Centre
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Use The Uniden UPBX416 Communication Centre
Selecting COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the UPBX . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exchanger Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Under the Phone No. Registration T ab . . . . . . . . . . . . . . . .
Under the Dial restriction / Free Tab . . . . . . . . . . . . . . . . .
Under the Exchanger Setting Tab . . . . . . . . . . . . . . . . . . . .
Initialising the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloading the Firmware Code . . . . . . . . . . . . . . . . . . . .
Checking the Firmware Version . . . . . . . . . . . . . . . . . . . . . .
Managing the SMDR (Station Message Detail Recording) .
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trouble Shooting
Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Failure or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Initialisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Initialisation excluding System OGMs . . . . . . . . . . .
UPBX Command (DTMF) Summary . . . . . . . . . . . . . . . . . . .
Technical Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Introduction
42
Communication
45
Centre
45
46
47
48
48
49
50
51
51
52
53
Troubleshooting
54
54
54
55
64
Specifications
65
66
IMPORTANT SAFETY INSTRUCTIONS
To reduce the risk of fire, electric shock, or personal injury, always follow these safety precautions.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this unit.
3. Unplug this unit from wall outlets before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for example, near a bathtub, washbowl or kitchen sink.
5. Install this unit securely on a stable surface. Serious damage may result if the unit falls.
6. Do not cover slots and openings of the unit, as these are provided for ventilation
and protection against overheating. Never place the unit near radiators, in/or near
a place where proper ventilation is not provided.
7. Use only the power source as marked on the unit. If you are not sure of the type
of power supply to your home, consult your dealer or local power company.
8. Do not place objects on the power cord. Install the unit where no one can step on
the cord.
9. Do not overload wall outlets and extension cords as this can result in the risk of
WHEN USING YOUR UPBX
1
PRECAUTIONS
fire or electric shock.
10. Never push any objects through slots in this unit as it may result in the risk of fire
or electric shock. Never spill liquid on the unit.
11. To reduce the risk of electric shock, do not disassemble this unit, but take it to a
qualified service person when service or repair work is required. Opening or
removing the cover may expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the appliance is subsequently used.
12. Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
A. When the power supply cord or plug is damaged or flayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when following the instructions. Adjust
only those controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage and will often
require extensive work by a qualified technician to restore the product to
normal operation
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
13. During thunderstorms, avoid using telephones except cordless types. There may
be a remote risk of electric shock from lightning.
14. Do not use this unit to report a gas leak in the vicinity of the leak.
To prevent fire or shock hazard, do not expose this product to rain or any type of moisture.
CAUTION:
The Unit must be connected to the Telecommunication Network through line cords.
For safety reasons, only connect FP105 or DGA1980 phones to the extensions.
INTRODUCTION
Uniden’s UPBX416 is a powerful Automated Telecommunication Command System. It
is specifically designed for Small Office/Home Office users who need a cost effective but
professional command system that has both the telephone exchange function of PBX
(Private Branch exchange) and the capability to use any regular telephones with all the
features of a key-phone system.
Smart looking and compact sized Uniden’s UPBX416 has all you need to automate your
telecommunication system in the office, at home or on the road.
It connects to your PC and up to 16 telephones and four telephone lines. A PC is not
required for installation as it is a stand-alone product. This User’s Manual makes self
installation possible.
Uniden’s UPBX416 Series is effective whether you have three or four incoming telephone
lines. Default settings are available for most features.
Auto-Attendant will answer your call automatically, routing calls from one location to
another both internally and externally , make an intercom call, conference call, call forw ard
to both inside and outside, call restriction, call pick-up anywhere as well as many more
features.
The voice mail feature manages your calls in a professional manner. You can have an
individual voice mail box with a v oice prompt operation or be connected through where v er
you are. You will never have to miss any important business or personal calls. Call
Notification and Call Forward features will always notify you about the messages left for
you and forward the important calls directly to you.
Thanks to the PC interface feature, you can easily set up the menu on your PC using the
software provided as well as downloading the firmware code with advanced features to
the unit. Caller ID is supported on all lines.
Uniden’s UPBX416 is ideal for small or home office use.
FEATURES
4 C.O. lines capable of 16 extensions
Individual Voice Mail Box
DIDS (Direct Inward Dialling System) included – Auto-Attendant Mode
Easy Installation
Easy to use
Cost efficient PBX without Keyphone
Constant System Monitoring with LED display
INTRODUCTION
Wall Mounting Available
2
Included in your UPBX416 Package
The following are the components included when you purchase Uniden’s UPBX416.
Should any of the above items be missing, please contact the sales office where it was
purchased.
Main Unit
AC Adaptor
Four Telephone
Line Cords
UPBX
416
Powerful, Automated
Telecommunications
Command System
for Small Office / Home Office
USER’S
MANU AL
3
User’s Manual
Standard extras include:
- Diskette
- 9 Pin Serial Cable
- Consumer support card
INSTALLATION
Steps for Setting Up
Check Parts
Plug Power in and
Turn On.
Connect a Telephone to
Extn 200 to change
Default Setting.
Do you want
to assign all 4
C.O. Lines for
telephone call?
YES
Plug In Telephone Lines
and Extns.
NO
‘Disable Unused C.O. Lines’
See page7
Do you want
to change System
OGMs?
NO
Set Time and Date
(see Page 8)
FINISH
YES
INSTALLATION
See page 9
‘Recording System OGMs’
4
Connecting Power
Simply connect the AC Adapter cord into the Power socket on the back of the unit and
connect the other end into your standard 240V AC electrical outlet.
Connecting Telephone Lines
Connect telephone line cords into line sockets on the back of the unit and connect the
other end of the telephone line cord into the wall jack.
Connecting Telephone Lines to Extensions
Connect telephone line cords into extension sockets on the back of the unit and
connect the other end of the telephone line cord into extension telephones, PC or
answering machine.
Power In
5
Ext 200 - Ext 215 Line 1 - Line 4
RS232C
Audio In
SYSTEM PROGRAMMING
To set the features with , put the mode switch in the set-up mode at the right. After
setting all the features, put the mode switch on the : Business-Hour Mode or :
S
N
O/H
Off-Hour Mode.
Assigning C.O. Lines
By assigning C.O. Lines you can maximise the usage of the UPBX416.
There are several options depending on how many incoming lines you have and how you
want to use the system.
1. What is the Central Office (C.O.)?
All phone calls are routed through the telephone company’s central office. Technically
speaking, central office is the switching equipment that provides the local-exchange
telephone service for a given geographical area. Central office line is the telephone line
that is connected to the telephone company’s central office.
2. C.O. Lines C.O.1~C.O.4 are the incoming telephone lines that are connected to Line
1~Line 4 on the back of the unit for the telephone call.
4 C.O. Lines used for telephone calls. (default setting)
All C.O. Lines are initially assigned for telephone calls.
01
0
Operation:
S
1.
Set the MODE Switch on the right side of the unit to Set-Up Mode
2.
Lift the handset connected to Ext. 200 - the dial tone is heard in the
receiver.
3.
Press you will hear a long dial
tone.
4.
Replace the handset.
5.
Set the MODE Switch on the right side of the unit to Business-Hour
Mode
0
01
N
N
S
6
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