U-Line BI2115 User Manual

Use and Care Guide

Ice Maker Model:
BI2115

BI2115

1 Introduction

Congratulations on your purchase of a U-Line refrigeration product. A pioneer in the field for more than 40 years, U-Line
Corporation is the world’s number one manufacturer of built-in, under-counter, specialty refrigeration and ice making
products. U-Line dedicates 100% of its research and development to these products. The result: U-Line technology
consistently leads the market with innovation, design, depth of product line and performance.

U-Line products are making life more convenient in homes, businesses, and hotels around the world. U-Line supports its
products with a strong dealer network, and its commitment to quality even extends to environmentally safe packaging.

IMPORTANT

READ all of the instructions in this guide completely before operating the unit for the first time.

For future reference, keep this guide in a safe, accessible location. If you need additional information or assistance,
please contact U-Line Corporation directly. Contact information appears on the rear cover of this guide.

If you have a problem with the operation of this product, the SERVICE section of this guide will assist you in quickly
identifying common problems and provide information on possible causes and remedies. If your product needs service,
contact U-Line directly.

Warranty Registration

Your U-Line Corporation Limited Warranty is located on the inside rear cover of this guide. To validate your warranty, the
product and its original purchase date must be registered. A Warranty Registration Card has been included for this
purpose in the package containing this manual. Complete and mail the Warranty Registration Card, or register your
product online at www.U-LineService.com as soon as possible after purchase.

If your product registration is not on file and a request for warranty coverage is received, the date of sale to the U-Line
Selling Dealer or Distributor will be established as the first date of warranty coverage for your product.

Please Record Your Model Information

When you request additional information or service, you will be asked for your products model and serial numbers. You
can find this information on the serial plate located on the upper right or rear wall in the interior of your unit. This
information also appears on the warranty registration card.

1

ULIN_0023_A

Figure 1

Please record the model number (Figure 1, 1), serial number (Figure 1, 2), date of purchase, and dealer contact
information for your U-Line product below:

Model Number:

_____________________________________________________

Serial Number:

_____________________________________________________

Purchase Date:

_____________________________________________________

Dealer Name:

_____________________________________________________

Dealer Address:

_____________________________________________________

Dealer Telephone:

_____________________________________________________

2

2 BI2115

2 Table of Contents

Introduction ...............................................................................................................................2

Warranty Registration .......................................................................................................2

Please Record Your Model Information ...........................................................................2

Table of Contents .......................................................................................................................3

Safety Precautions ......................................................................................................................5

Safety Alert Definitions .....................................................................................................5

General Precautions ...........................................................................................................5

Product Features ........................................................................................................................6

Échelon Model BI2115 Ice Maker ......................................................................................6

Operation ...................................................................................................................................6

Initial Startup .....................................................................................................................6

Temperature Control .........................................................................................................6

Ice Maker ............................................................................................................................7

Normal Operating Sounds .................................................................................................7

Outdoor, Marine and RV Usage ........................................................................................8

Storage, Vacation, Moving ................................................................................................8

Product Disposal .................................................................................................................8

Cleaning and Maintenance .......................................................................................................9

General Cleaning ...............................................................................................................9

Maintenance ......................................................................................................................9

Service .......................................................................................................................................14

Before Calling for Service ................................................................................................14

If Service is Required ........................................................................................................14

Replacement Parts ...........................................................................................................14

Troubleshooting Guide ....................................................................................................15

U-Line Corporation Limited Warranty ....................................................................................19

BI2115 3

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4 BI2115

3 Safety Precautions

IMPORTANTIMPORTANT

PLEASE READ all instructions completely before
attempting to install, operate, or service your unit.

• Proper installation procedures must be followed
if this unit is being initially installed, or is moved
to a new location after being in service. An
INSTALLATION GUIDE for your unit, providing
complete installation information is available
from U-Line Corporation directly, and must be
consulted before any installation is begun. U-Line
contact information appears on the rear cover of
this guide.

• This unit requires connection to a grounded
(three-prong), polarized receptacle that has been
placed by a qualified electrician in accordance
with applicable electrical codes.

WARNING

SHOCK HAZARD - Electrical Grounding Required.

• Never attempt to repair or perform
maintenance on the unit until the electricity
has been disconnected.

• Never remove the round grounding prong from
the plug and never use a two-prong grounding
adapter.

• Altering, cutting of power cord, removal of
power cord, removal of power plug, or direct
wiring can cause serious injury, fire and/or loss
of property and/or life, and will void the
warranty.

• Never use an extension cord to connect power
to the unit.

• Always keep your working area dry.

CAUTION

Safety Alert Definitions

Safety items throughout this guide are labeled with a
Danger, Warning or Caution based on the risk type:

DANGER

Danger means that failure to follow this safety
statement will result in severe personal injury or
death.

WARNING

Warning means that failure to follow this safety
statement could result in serious personal injury
or death.

CAUTION

Caution means that failure to follow this safety
statement may result in minor or moderate
personal injury, property or equipment damage.

General Precautions

Use this appliance for its intended purpose only and
follow these general precautions along with those listed
throughout this guide:

• Use care when moving and handling the unit. Use
gloves to prevent personal injury from sharp
edges.

• If your model requires defrosting, DO NOT use any
type of heater to defrost. Using a heater to speed
up defrosting can cause personal injury and
damage to the inner lining.

IMPORTANTIMPORTANT

• Do not lift unit by door handle.

• Never install or operate the unit behind closed
doors. Be sure front grille is free of obstruction.
Obstructing free air flow can cause the unit to
malfunction and may void the warranty.

• Failure to clean the condenser every three months
can cause the unit to malfunction. This could void
the warranty.

• Allow unit temperature to stabilize for 24 hours
before use.

• If your model requires defrosting, never use an
ice pick or other sharp instrument to help speed
up defrosting. These instruments can puncture
the inner lining or damage the cooling unit.

• Use only genuine U-Line replacement parts.
Imitation parts can damage the unit, affect its
operation or performance and may void the
warranty.

DANGER

RISK OF CHILD ENTRAPMENT. Before you throw away
your old refrigerator or freezer, take off the doors
and leave shelves in place so that children may not
easily climb inside.

BI2115 5

4 Product Features 5 Operation

Échelon Model BI2115 Ice Maker

The BI2115 Ice Maker will produce and store up to 25 lbs
(11.3 kg) of ice per day. It conserves on water, using only
2-3/4 gallons (10.4 L) to produce approximately 22 lbs (10
kg) of ice, and features a clear removable ice bucket.
Manual defrosting will be occasionally required.

Exclusive Features of Échelon

• Self-closing door hinges engage when the door is open
approximately 8-10 in. (20-25 cm), ensuring a positive
door seal and preventing door bounce back.

• Black and white models have vinyl clad steel cabinets
that provide a rich textured look, and resist scratching,
peeling, or flaking. They feature a slightly contoured,
across the top, integrated door handle design that
permits the door to be easily reversed. The door comes
standard with a factory-installed flush panel, and will
accommodate a 1/4 in. (0.66 cm) thick custom panel to
achieve a custom, built-in look by matching
surrounding cabinets.

• All stainless steel models have a stainless steel full wrap
cabinet, door, sculpted handle and hinges.

• Stainless steel doors are not field reversible.

• Stainless steel models are deemed suitable for outdoor
use by UL.

• An optional full overlay door panel kit for black and
white units, using a customer provided 3/4 in. (1.9 cm)
thick panel, is available that provides a fully integrated
appearance with surrounding cabinets. Overlay panel
is easily attached to the door.

Features and specifications are subject to change without
notice.

2

Figure 2

1

ULIN_0132_A

IMPORTANTIMPORTANT

Proper air flow (Figure 2) is required for your unit to
operate at its highest efficiently. A grille, located in
the base of the unit, must not be blocked at any
time, or your unit will not perform.

Initial Startup

All U-Line units are shipped with controls that are preset.
No initial adjustments are required.

IMPORTANTIMPORTANT

It is possible that dirt or scale will dislodge in the
water line. Always throw away all ice cubes made
during the first two to three hours of operation.

Open the door to access the power switch. It is located on
the lower front panel (Figure 2, 1).

Depress the ON/OFF switch as required to turn the unit on
or off.

6 BI2115

Temperature Control

Adjusting Temperature

Many factors can affect the internal temperatures of the
cabinet. They include:

• Temperature setting.

• Ambient temperature where installed.

• The number of times and length of time the door is
opened and closed.

• Installation in direct sunlight or near a heat source.

To adjust the temperature setting:

1. Remove the front grille (two screws) (Figure 2, 2).

C

O

Figure 3

2. Turn the adjusting screw
screwdriver in a small increment clockwise for a COLDER
setting (slower ice production) or counterclockwise for
a WARMER setting (faster ice production).

3. Replace the front grille (two screws).

R

L

E

D

(Figure 3)

ULIN_0131_A

using a flat tip

Ice Maker

When the ice bucket is full, the ice making mechanism will
shut off. However, the refrigeration system will continue
to cool and maintain the cube supply. Frost-free icemaker
units have lower ice production than manual defrost
units.

IMPORTANTIMPORTANT

Do not place cans or bottles in the ice compartment
because they will freeze.

WARNING

NEVER use an ice pick, knife or other sharp
instrument to separate cubes. Shake the ice
bucket instead.

During periods of limited usage or high ambient
temperatures, it is common for cubes to fuse together.
Shake the bucket to break apart cubes. If the ice maker is
not used regularly, the ice bucket should be emptied
periodically to ensure fresh cubes.

It is normal for cubes to appear cloudy. This is caused by
air being trapped in the water due to fast freezing. It has
nothing to do with the health, taste or chemical make-up
of the water. It is the same air that is in every glass of
water you drink.

The ice bucket can be removed for emptying and
cleaning. To remove the ice bucket, raise the bin arm and
remove the bucket from the ice compartment. Use the ice
bucket for ice storage only.

Normal Operating Sounds

All models incorporate rigid foam insulated cabinets to
provide high thermal efficiency and maximum sound
reduction for its internal working components. In spite of
this technology, your model may make sounds that are
unfamiliar.

Normal operating sounds may be more noticeable
because of the unit’s environment. Hard surfaces such as
cabinets, wood/vinyl/tiled floors and paneled walls have a
tendency to reflect normal appliance operating noises.

Common refrigeration components, and a brief
description of the normal operating sounds they make,
are listed below. NOTE: Your product may not contain all
of the components listed.

ULIN_0087_A

Figure 4

Ice production may be interrupted by raising the bin arm
into an upright and locked position (Figure 4). The unit
will maintain temperature for ice storage.

IMPORTANTIMPORTANT

If you are not intending to use the ice maker and
turn the supply valve off, it is imperative to raise
the bin arm of the ice maker (Figure 4). Failure to
raise the bin arm may result in damage to the water
valve.

Certain sounds are normal during the unit’s operation.
You may hear the compressor or fan motor, the water
valve, or ice dropping into the ice bucket.

• Compressor: The compressor makes a hum or pulsing
sound that may be heard when it operates.

• Evaporator: Refrigerant flowing through an evaporator
may sound like boiling liquid.

• Condenser Fan: Air moving through a condenser may be
heard.

• Automatic Defrost/Drain Pan: Water may be heard
dripping or running into the drain pan when the unit is in
the defrost cycle.

BI2115 7

Outdoor, Marine and RV Usage

Some U-Line models are designed to operate in outdoor,
marine and RV environments. For best performance, keep
the unit out of direct sunlight.

• If the unit will be shut off for five days or more, prop
door open to allow for air circulation and prevent mold
and mildew.

IMPORTANTIMPORTANT

If the ambient temperature is expected to drop
below 45°F, turn off and unplug unit, and drain all
water from the unit to prevent freezing damage not
covered by the warranty.

• High ambient temperatures (110°F or higher) may
reduce the unit's ability to reach low temperatures.

Storage, Vacation, Moving

If the unit will not be used for an extended period, or
otherwise stored, follow these steps completely:

WARNING

Electrical Shock Hazard. Disconnect power before
servicing. Before operating, replace all panels.
Failure to do so may result in death or electrical
shock.

1. Remove all consumable contents from the unit.

2. Disconnect power to the unit.

3. Shut off water supply to the unit at the main water

source.

7. Disconnect the power cord from its outlet, and leave it
disconnected until the unit is returned to service.

8. Clean and dry the interior of the cabinet (See CLEANING
AND MAINTENANCE: GENERAL CLEANING).

9. During periods of non-use, the cabinet must remain
open to prevent the formation of mold and mildew.
Open door a minimum of 2" (5 cm) to provide the
necessary ventilation.

Product Disposal

If the unit is being removed from service for disposal,
check and obey all Federal, State and/or Local regulations
regarding the disposal and recycling of refrigeration
appliances, and follow these steps completely:

1. Remove all consumable contents from the unit.

2. Disconnect power to the unit and unplug the power
cord from its outlet.

3. Shut off water supply to the unit at the main water
source and disconnect the supply line to the unit’s water
valve.

DANGER

RISK OF CHILD ENTRAPEMENT. Before you throw
away your old refrigerator or freezer, take off the
doors and leave shelves in place so that children
may not easily climb inside.

4. Remove the cabinet door if equipped and secure all
interior shelves to the interior of the cabinet using a
heavy duty cloth or package sealing tape.

IMPORTANTIMPORTANT

• If the ambient temperature is expected to drop
below 45°F, turn off and unplug unit, and drain all
water from the unit to prevent freezing damage
not covered by the warranty.

• The use of anti-freeze or other products of this
nature is not necessary and is not recommended.

4. Disconnect the water valve inlet and outlet lines, and

allow them to drain completely.

5. Reconnect power to the unit, and allow it to run for

one hour (minimum) until any remaining ice has been
ejected from the ice maker assembly.

6. Disconnect power to the unit, dry any remaining water

from the ice maker assembly, and reconnect any lines
removed from the water supply valve.

8 BI2115

6 Cleaning and Maintenance

General Cleaning

Exterior Cleaning (As Required)

Black and White Models:

• Surfaces may be cleaned with a mild detergent and

warm water solution. Do not use solvent-based or
abrasive cleaners. Use a soft sponge and rinse with
clean water. Wipe with a soft, clean towel to prevent
water spotting.

Stainless Steel Models:

• Stainless steel surfaces and components can discolor

when exposed to chlorine gas, pool chemicals, salt
water or cleaners with bleach.

• Keep your stainless steel unit looking new by cleaning

with a good quality all-in-one stainless steel cleaner/
polish on a monthly basis. For best results use Claire
Stainless Steel Polish and Cleaner, which can be
purchased from U-Line Corporation (P/N 173348).
Comparable products are acceptable. Frequent
cleaning will remove surface contamination that could
lead to rust. Some installations may require cleaning
on a weekly basis.

• Do not clean with steel wool pads.

• Do not use cleaners that are not specifically

intended for stainless steel on stainless steel
surfaces (this includes glass, tile and counter
cleaners).

• If any surface discoloring or rusting appears, clean it

quickly with Bon-Ami
and a non-abrasive cloth. Always clean in the direction
of the grain. Always finish this process with Claire
Stainless Steel Polish and Cleaner or comparable
product to prevent further problems.

• Using abrasive pads such as Scotchbrite™ will

cause the graining in the stainless steel to
become blurred.

• Rust that is not cleaned up promptly can penetrate into

the surface of the stainless steel and complete removal
of the rust may not be possible.

®

or Barkeepers Friend Cleanser®

®

Maintenance

Proper maintenance of your U-Line product will ensure
efficiency, top performance and long life. The
maintenance intervals listed are based on normal
conditions. You may want to shorten the intervals if you
have pets or other special considerations.

Defrosting

Manual Defrost Models - Every Two Months
(Minimum)

WARNING

DO NOT use any type of electrical heating device,
ice pick, knife or other sharp instrument to
defrost; this could damage the inner lining or
refrigeration system and void the warranty.

IMPORTANTIMPORTANT

The drain pan was not designed to capture the
water created when manually defrosting. To
prevent water from overflowing the drain pan,
place towels or other absorbent materials on the
bottom of the unit (Figure 5, 1), before defrosting.

1

Interior Cleaning (As Required)

• Disconnect power to the unit. Clean the interior and all

removed components using a mild non-abrasive
detergent and warm water solution applied with a soft
sponge or non-abrasive cloth. Rinse the interior using a
soft sponge and clean water.

• Do not use any solvent-based or abrasive

cleaners. These types of cleaners may transmit
taste to the interior products and damage or
discolor the interior.

ULIN_0188_A

Figure 5

BI2115 9

To defrost:

2. Loosen two screws

(Figure 6, 1)

completely.

1. Turn unit off.

2. Remove ice bucket and discard ice.

3. Place a towel or other absorbent material on bottom of

unit

(Figure 5, 1)

4. If you would like, place warm water inside ice bucket.

Then place ice bucket back into unit and close door.

5. After approximately one hour, remove ice bucket and

discard water.

6. Allow the frost to completely melt naturally. Clean the

interior and ice bucket using a mild non-abrasive
detergent and warm water solution applied with a soft
sponge or non-abrasive cloth.
solvent-based or abrasive cleaners. They will discolor or
damage the interior.

7. Dampen a soft sponge or non-abrasive cloth in clean

water and wipe down the cabinet interior and ice
bucket to remove any detergent residue. Rinse the
sponge or cloth in clean water and repeat as necessary
until the cabinet and ice bucket are clean.

.

NOTE: DO NOT

use any

IMPORTANTIMPORTANT

DO NOT place ice bucket in dishwasher. Dishwasher
will warp/discolor ice bucket and render it useless.

8. When the interior is dry, turn unit back on.

NOTE: To safeguard against contaminants in ice,
discard first three batches of ice made after defrosting
unit.

Condenser Cleaning

Interval - Every Three Months

To maintain operational efficiency, keep the front grille
free of dust and lint and clean the condenser every three
months. Depending on environmental conditions, more
or less frequent cleaning may be necessary.

NOTE: Screws are held in the grille by o-ring retainers,
and will not come free of the grille.

3. Remove the grille.

WARNING

DO NOT touch the condenser fins. The condenser
fins are SHARP and can be easily damaged.

CAUTION

DO NOT use any type of cleaner on the condenser
unit.

4. Clean the condenser coil
brush with a “combing” action or vacuum cleaner. Do
not touch the condenser coil.

5. Position the grille to align the mounting screws with
the holes in the cabinet.

6. Secure, but do not over-tighten both grille screws.

7. Reconnect power to the unit.

(Figure 6, 2)

using a soft

Ice Maker Maintenance

Inlet Screen

Interval - Every Twelve Months

The solenoid valve inlet screen must be cleaned at least
once each year as follows:

1. Shut off the water at the main supply valve.

2. Pull the unit out to access the back panel.

3. Disconnect electrical power to the unit.

2

WARNING

Disconnect electric power to the unit before
cleaning the condenser.

To remove and replace the grille for access to the
condenser fins, follow this procedure:

1

2

Figure 6

1. Disconnect electrical power to the unit.

10 BI2115

ULIN_0203_A

1

ULIN_0054_A

Figure 7

4. Disconnect the hose connector
water solenoid valve

5. DO NOT remove the inlet screen from the water
solenoid valve. Use a tooth brush to gently clean any
sediment from the inlet screen.

6. Re-connect the water supply hose connector

7, 1)

to the water solenoid valve

the connector securely.

(Figure 7, 2)

(Figure 7, 1)

.

(Figure 7, 2)

from the

(Figure

. Tighten

7. Open the water main supply valve and check for
leakage at the water hose connection. Ensure that the
water supply line is not kinked.

3. Turn the adjusting screw toward the minus (-) sign
(clockwise) for smaller cubes or toward the plus (+) sign
(counterclockwise) for larger cubes.

8. Reconnect power to the unit before re-installing.

Ice Cube Thickness Adjustment

Interval - As Required

On ice maker equipped models, the cube size may be
adjusted by changing the amount of water injected into
the ice maker assembly as follows:

ULIN_0275_A

Figure 8

1. Remove the ice maker assembly cover (Figure 8).

4. Install the ice maker assembly cover.

IMPORTANTIMPORTANT

Use only genuine U-Line replacement parts. U-Line
ice maker parts are not the same as standard FSP
Whirlpool parts. Using non U-Line parts can reduce
ice rate, cause water to overflow from ice maker
mold, damage the unit, and may void the warranty.

Leveling

1

ULIN_0043_A

Figure 10

ULIN_0056_A

Figure 9

2. Locate the adjusting screw on the ice maker assembly
control box. The adjusting screw is just below the minus
(-) and plus (+) signs on the control box

(Figure 9)

.

NOTE: Make adjustments in small increments. Too
large of an adjustment could cause the unit to
malfunction.

CAUTION

Too large of an adjustment to the screw can cause
the water to overflow the ice maker and can cause
property damage.

1.

Use a level to check the levelness of the unit from front
to back and from side to side. Level should be placed
along top edge and side edge as shown

1

ULIN_0044_A

(Figure 10)

.

Figure 11

2. If the unit is not level, adjust the feet on the corners of
the unit as necessary

(Figure 11)

.

3. Check the levelness after each adjustment and repeat
the previous steps until the unit is level.

BI2115 11

Door Alignment Check and Adjustment

IMPORTANTIMPORTANT

When properly aligned:

• The door will not be flush with the top of the
cabinet. The top edge of the door will be 1/8 in.
(3.175 mm) below the cabinet top.

• The door gasket will be firmly in contact with the
perimeter of the cabinet and not pinched on the
hinge side of the door.

The following procedure will correct for up to 1/4 in.
misalignment:

1

23

Figure 14

3. Turn the door upside down and inspect the hinge plate
mounting holes.

ULIN_0201_A

1/8"
(3.175 mm)

ULIN_0016_A

Figure 12

1. Compare the top edge of the door (opposite the
hinges) to the top edge of the cabinet (Figure 12) and
note the type (up or down) of adjustment needed.

• Your plate has slotted mounting holes (Figure
14, 1). Loosen but do not remove the two hinge
plate screws.

4. If door edge opposite the hinges needs to move up,
move plate toward outside of door

(Figure 14, 2)

door edge needs to move down, move plate toward
inside of door

(Figure 14, 3)

. Repeat until top edge of
door is parallel with top of cabinet and tighten screws
securely

(Figure 14, 1)

.

. If

ULIN_0133_A

Figure 13

2. Remove the top hinge pivot pin with a Phillips
screwdriver

(Figure 13)

and lift door off bottom hinge

pin. Be careful not to lose the door closer insert sets.

12 BI2115

1

ULIN_0004_A

Figure 15

5. After adjustment is complete, remove the door closers
from the bottom hinge, clean thoroughly and apply
petroleum jelly to the mating surfaces of the closers. Be
sure that bosses on closers

(Figure 15, 1)

align with
holes in the door and bottom cabinet hinge plates.
Mount door and install top hinge pivot pin.

Door Reversal

1

ULIN_0002_A

Figure 18

2. Remove plastic screw plugs (three each, top and
bottom)
not discard.

(Figure 18, 1)

from new hinge location. Do

ULIN_0202_A

Figure 16

All U-Line black or white units may be left- or right-hand
opening. Stainless steel unit doors cannot be reversed.
The doors are easily reversed by moving the hinge
hardware to the opposite side. The top hinge hardware
will be used on the bottom of the other side and the
bottom hinge hardware will be used on the top of the
other side (Figure 16).

To reverse the door:

1

3. Remove top hinge (three screws)
reinstall hinge screw pin

(Figure 17, 1)

(Figure 17, 2)

.

and

1

ULIN_0005_A

Figure 19

4. Install the removed top hinge mount on opposite side
BOTTOM

(Figure 19)

.

2

ULIN_0003_A

Figure 17

1. Remove top hinge screw pin (Figure 17, 1) from door
using a Phillips screwdriver. Remove door by tilting
forward and lifting off bottom hinge pin.

1

ULIN_0004_A

Figure 20

BI2115 13

5. Remove the two door closer inserts
the existing bottom hinge and install as shown on the
new bottom hinge

6. Remove existing bottom hinge (three screws) and
remount on opposite side TOP. Remove hinge screw pin.

7. Remove the plastic hole plug from the top of the door
to allow the pivot pin to be inserted in the new
location. Install the plug into the vacated hole on the
opposite side.

8. With bottom of door facing up, remove pivot plate
(two screws), flip over, and remount on opposite side of
door

(Figure 21). Be sure notch in plate faces

center.

9. Holding door upright with top of door tilted forward,
place hole of door pivot plate on bottom hinge screw
pin/closer inserts

10. Tilt top of door into position in top hinge and install top
hinge screw pin.

11. Install plastic screw plugs removed in Step 2 in old hinge
holes (three each, top and bottom).

(Figure 19, 1)

Figure 21

(Figure 19, 1)

(Figure 20, 1)

.

ULIN_0006_A

.

from

7 Service

Before Calling for Service

If your U-Line product appears to be malfunctioning, read
through the OPERATION section of this guide to ensure
that the function of all controls are clearly understood. If
the malfunction persists, the TROUBLESHOOTING GUIDE
in this guide will assist you in quickly identifying common
problems, and provide information on possible causes and
remedies. Most often, this will resolve the problem
without the need to call for service.

If Service is Required

If you do not understand a troubleshooting remedy, or
your product needs service, contact U-Line Corporation
directly. Contact information appears on the rear cover of
this guide.

You will be asked for your product Model and Serial
Numbers. This information should be recorded inside the
front cover of this guide, following the products original
purchase. It also appears on the Model and Serial number
plate located on the upper right or rear wall of the
interior of your product.

Replacement Parts

When you need replacement parts, always request that
genuine U-Line replacements be used. U-Line products
have been designed and engineered using components
that work efficiently, and provide superior service life and
performance. The use of aftermarket parts or components
may affect the safety, operation, performance or
durability of your product, and may also void its warranty.

14 BI2115

Troubleshooting Guide

DANGER

ELECTROCUTION HAZARD
Never attempt to repair or perform maintenance on
the unit until the main electrical power has been
disconnected.

Troubleshooting - What to check when problems occur:

PROBLEM POSSIBLE CAUSE REMEDY

The unit frosts up. High ambient temperatures or

Water is leaking out the back of the
unit.

Ice cubes sticking together Infrequent use of cubes Break apart cubes.

Noise during operation Copper water supply tubing

No ice Bin arm locked in upright position Lower bin arm.

Not enough ice Ice cube size too large Set cube size smaller (See MAINTENANCE; ICE MAKER;

Water leaks into ice bucket. Water level set too high Set cube size smaller (See MAINTENANCE; ICE MAKER;

humidity

Unit is a manual defrost unit. Model BI2115 is a manual defrost unit (See

Door gasket not sealing properly Adjust door (See MAINTENANCE; DOOR ALIGNMENT

Water supply connection leaking Tighten fitting as required.

contacting internal components

Certain sounds are normal. Soft sounds from the fan and ice dropping from the ice

No water to unit Turn on water or contact plumber.

Dirty condenser coils Clean condenser (See MAINTENANCE; CONDENSER

Airflow to front grille blocked Airflow must not be obstructed to front grille (See

Temperature not set cold enough Set control to cooler setting (See OPERATION). Allow 24

Defrost unit manually (See MAINTENANCE;
DEFROSTING).

MAINTENANCE; DEFROSTING).

CHECK AND ADJUSTMENT and DOOR REVERSAL).

Carefully bend tubing away from cabinet and
components.

maker will be heard.

ICE CUBE THICKNESS ADJUSTMENT).

CLEANING).

OPERATION).

hours for temperature to stabilize (See OPERATION).

ICE CUBE THICKNESS ADJUSTMENT).

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16 BI2115

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BI2115 17

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18 BI2115

U-Line Corporation Limited Warranty

U-Line Corporation warrants each U-Line product to be free from defects in materials and workmanship for a period of
one year from the date of purchase; and warrants the sealed system (consisting of the compressor, the condenser, the
evaporator, the hot gas bypass valve, the dryer and the connecting tubing) in each U-Line product to be free from
defects in materials and workmanship for a period of five years from the date of purchase. During the initial one-year
warranty period for all U-Line products U-Line shall: (1) at U-Lines option, repair any product or replace any part of a
product that breaches this warranty; and (2) for all Marine, RV and Domestic U-Line products sold and serviced in the
United States (including Alaska and Hawaii) and Canada, U-Line shall cover the labor costs incurred in connection with
the replacement of any defective part. During years two through five of the warranty period for the sealed system, U­Line shall: (1) repair or replace any part of the sealed system that breaches this warranty; and (2) for all Marine, RV and
Domestic U-Line products sold and serviced in the United States (including Alaska and Hawaii) and Canada, U-Line shall
cover the labor costs incurred in connection with the replacement of any defective part of the sealed system. All other
charges, including transportation charges for replacements under this warranty and labor costs not specifically covered
by this warranty, shall be borne by you. This warranty is extended only to the original purchaser of the U-Line product.
The Registration Card included with the product should be promptly completed by you and mailed back to U-Line or you
can register on-line at www.U-LineService.com.

The following are excluded from this limited warranty: installation charges; damages caused by disasters or acts of God,
such as fire, floods, wind and lightening; damages incurred or resulting from shipping, improper installation,
unauthorized modification, or misuse/abuse of the product; customer education calls; food loss/spoilage; door and water
level adjustments (except during the first 90 days from the date of purchase); defrosting the product; adjusting the
controls; door reversal; or cleaning the condenser.

If a product defect is discovered during the applicable warranty period, you must promptly notify either the dealer from
whom you purchased the product or U-Line at P.O. Box 245040, Milwaukee, Wisconsin 53224 or at 414-354-0300. In no
event shall such notification be received later than 30 days after the expiration of the applicable warranty period. U-Line
may require that defective parts be returned, at your expense, to U-Lines factory in Milwaukee, Wisconsin, for
inspection. Any action by you for breach of warranty must be commenced within one year after the expiration of the
applicable warranty period.

This limited warranty is in lieu of any other warranty, express or implied, including, but not limited to any
implied warranty of merchantability or fitness for a particular purpose; provided however, that to the
extent required by law, implied warranties are included but do not extend beyond the duration of the
express warranty first set forth above. U-Lines sole liability and your exclusive remedy under this warranty
is set forth in the initial paragraph above. U-Line shall have no liability whatsoever for any incidental,
consequential or special damages arising from the sale, use or installation of the product or from any other
cause whatsoever, whether based on warranty (express or implied) or otherwise based on contract, tort or
any other theory of liability.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.

BI2115 19

For General Inquir ies:

P.O. Box 245040
Milwaukee, Wisconsin
53224-9540 U.S.A.
Phone [phone]
FAX [phone]
www.U-Line.com

For Service and Parts
Assistance:

Phone [phone]
[phone]
FAX [phone]
Email:
[e-mail]
www.U-LineService.com
E-mail:
[e-mail]

For more than four decades, U-Line has distinguished itself as the

leader in built-i n under-counter ice making, refrigeration and

wine storage appliances.

An INSTALLATION MANUAL for your unit, providing complete

installation information, is available for download at

www.U-Line.com. Information for custom panel inserts per model,

including panel size, and instructions are available by visiting

www.U-Line.com.

When you need r eplacement parts, always request genuine U-Line

replacements be used. Visit www.U-Line.com to locate a parts

distributor in your area.

U-Line Corporation, located in Milwaukee, WI, is a family operated manufacturer of built-in

undercounter ice makers, Combo

refrigerator s, re fri g er ated d raw e rs and refri ge ra tor/ fre e ze rs.

®

ice maker/refrigerators, Wine Captain® wine storage units,

©2006 U-Line Corporation
Publication No. 30097
01/2006 Rev. A