Ubiquiti Networks UAP-PRO, UAP-AC User guide

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AP-PRO and AP-AC User Guide

Chapter 1: Product Overview .......................................1

Package Contents ................................................................1

System Requirements ............................................................1

Network Topology Requirements .................................................2

Hardware Overview ..............................................................2

Chapter 2: Installation ..............................................5

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hardware Installation of the UniFi AP-PRO ........................................5

Hardware Installation of the UniFi AP-AC ..........................................8

Software Installation .............................................................10

Chapter 3: Using the UniFi Controller Software .....................13

Interface Tabs ...................................................................13

Common Interface Options ......................................................13

Recent Events ...................................................................13

Settings .........................................................................14

Admin ..........................................................................19

Table of ContentsUniFi

Table of Contents

Chapter 4: Map Tab ................................................20

Adding Custom Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Adding a Google Map ...........................................................21

Placing Access Points on the Map ................................................22

Setting the Map Scale ...........................................................24

Chapter 5: Statistics Tab ...........................................26

Clients ..........................................................................26

Quick Look ......................................................................26

Current Usage - Top Access Points ...............................................27

Recent Activities .................................................................27

Chapter 6: Access Points Tab .......................................28

Chapter 7: Users Tab ...............................................30

Chapter 8: Guests Tab .............................................32

Chapter 9: All Clients Tab ..........................................34

Chapter 10: Access Point Details ...................................35

Details .........................................................................35

Users ...........................................................................36

Guests .........................................................................37

Configuration ..................................................................37

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Chapter 11: User/Guest Details ....................................44

Details ..........................................................................44

Statistics ........................................................................44

History ..........................................................................45

Configuration ...................................................................45

Chapter 12: Hotspot Manager .....................................46

Appendix A: Portal Customization .................................48

Overview ........................................................................48

Enabling Portal Customization ...................................................48

Viewing the Default Portal .......................................................48

Setup ...........................................................................48

Appendix B: UniFi Discovery Utility ................................50

Overview ........................................................................50

Appendix C: Specifications ........................................52

Table of ContentsUniFi

Appendix D: Safety Notices ........................................54

Electrical Safety Information .....................................................54

Appendix E: Warranty .............................................55

Limited Warranty ................................................................55

Appendix F: Compliance Information ..............................57

FCC .............................................................................57

Industry Canada .................................................................57

RF Exposure Warning ............................................................57

CE Marking ......................................................................57

RoHS/WEEE Compliance Statement ..............................................58

Appendix G: Declaration of Conformity ............................59

Appendix H: Contact Information ..................................60

Ubiquiti Networks Support ......................................................60

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AP-PRO and AP-AC User Guide

Chapter 1: Product OverviewUniFi

Chapter 1: Product Overview

Thank you for purchasing the Ubiquiti UniFi Networks™
AP-PRO or AP-AC.

The UniFi AP-PRO or AP-AC works with the UniFi AP, AP-LR,
AP-Outdoor, and AP-Outdoor 5G. It includes the UniFi
Controller software, which allows you to manage your
wireless network using a web browser.

This User Guide is for use with version 2.4 or above of
the UniFi Controller software and the following UniFi
Enterprise WiFi System Access Point models:

Name Model Wi-Fi Standards

UniFi AP-PRO UAP-PRO 802.11a/b/g/n

UniFi AP-AC UAP-AC 802.11a/b/g/n/ac

Unless otherwise needed to specify differences between
the two models, this User Guide will refer to both as UniFi
AP. Additional information is available on our website at

http://wiki.ubnt.com/UniFi_FAQ

The UniFi AP also includes the necessary hardware for
mounting the unit on a wall or a ceiling.

The UniFi AP-PRO can be powered by any of the following:

• PoE GigE Adapter (included)

• 48V, 802.3af compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
The UniFi AP-AC can be powered by any of the following:

• PoE GigE Adapter (included)

• PoE+ 802.3at compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO

Package Contents

UniFi AP-PRO

UniFi AP-PRO Mounting Bracket Ceiling Backing Plate

M3x50 Flat Head

Screws
(Qty. 3)

UniFi Controller

CD with User Guide

UniFi AP-AC

M3 Keps Nuts with

Tooth Washers

(Qty. 3)

PoE GigE Adapter

(48V, 0.5A Gigabit)

M2.9x20 Screws

(Qty. 3)

Power Cord Quick Start Guide

M3x20 Screw

Anchors

(Qty. 3)

Enterprise WiFi System

Model: UAP-PRO

TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the customer’s responsibility
to follow local country regulations, including operation within legal frequency channels, output
power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

Ubiquiti Networks, Inc.

UniFi AP-AC Mounting Bracket Ceiling Backing Plate

M3x50 Flat Head

Screws
(Qty. 4)

UniFi Controller

CD with User Guide

M3 Keps Nuts

(Qty. 4)

PoE GigE Adapter

(48V, 0.5A Gigabit)

M2.9x20 Screws

(Qty. 4)

Power Cord Quick Start Guide

M3x20 Screw

Anchors

(Qty. 4)

Enterprise WiFi System

Model: UAP-AC

System Requirements

• Windows Vista, Windows 7, Windows 8, or Mac OS X

• Java Runtime Environment 1.6 (or above)

• Web Browser: Mozilla Firefox, Google Chrome, or
Microsoft Internet Explorer 8 (or above)

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Chapter 1: Product OverviewUniFi

Network Topology Requirements

• A DHCP-enabled network (for the wired Access Point to
obtain an IP address as well as for the wireless Access
Points after the deployment)

• A management station computer running the UniFi
Controller software, located either onsite and connected
to the same Layer-2 network, or off-site in a cloud or
NOC

UAP-A C

UAP/UAP-LR

or

On-Site

Management Station

Sample Network Diagram

UAP-PRO

Router

UAP-Outdoor

O-Site

Cloud/NOC

Hardware Overview

Proceed to the description for your UniFI AP model:

• “UniFi AP-PRO” on page 2

• “UniFi AP-AC” on page 3

UniFi AP-PRO

LED

LED Color Status

Flashing White Initializing.

Steady White Factory default, waiting to be integrated.

All UniFi APs support off-site management controllers.

Alternating
White/Blue

Quickly Flashing
Blue

Steady Blue

Steady Blue
with occasional
flashing

Device is busy; do not touch or unplug it.
This usually indicates a process such as a
firmware upgrade is taking place.

This is used to locate an AP.
When you click Locate in the UniFi

Controller software, the AP will flash. It
will also display the location of the AP on

WKHPDS

Indicates the device has been successfully
integrated into a network and is working
properly.

Indicates the device is in an isolated state
(all WLANs are brought down until an
uplink is found).

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Chapter 1: Product OverviewUniFi

Ports

Reset Button

Main/48V Port

Main/48V The Main/48V port is a Gigabit Ethernet port

used to connect the power and should be connected to
the LAN and DHCP server. Power can be provided by any
of the following:

• PoE GigE Adapter (included)

• 48V, 802.3af compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO

Secondary The Secondary port is a Gigabit Ethernet port

used for bridging.

Reset The Reset button serves two functions:

Restart It will restart the device when you press and

•
release it quickly.

Restore Factory Defaults When you press and hold it

•
for more then 5 seconds, it will restore the device to the
factory default settings.

Cable Feed Plug If your Ethernet cable feeds along the

mounting surface, remove the Cable Feed Plug.

Cable Feed

Plug

Secondary Port

UniFi AP-AC

LED

LED Color Status

Flashing white Initializing.

Steady white Factory default, waiting to be integrated.

Alternating
white/blue

Quickly flashing
blue

Steady blue Indicates the device has been successfully

Steady blue
with occasional
flashing

Device is busy; do not touch or unplug it.
This usually indicates that a process such as
a firmware upgrade is taking place.

This is used to locate an AP.
When you click Locate in the UniFi

Controller software, the AP will flash. It
will also display the location of the AP on

WKHPDS

integrated into a network and is working
properly.

Indicates the device is in an isolated state
(all WLANs are brought down until an uplink
is found).

Mounting

Bracket

Locking

Clip

Locking Clip During installation, the Locking Clip on the

Mounting Bracket locks into the Locking Notch on the UniFi

AP to help prevent easy removal of the UniFi AP.

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Ports

Chapter 1: Product OverviewUniFi

Mounting Bracket

Locking

Clip

Locking

Notch

Main Port

Reset Button

|

APAC

M/N: UAP-AC 48V 0.5A POE

0560

FCC ID: SWX-UAPAC IC: 6545A-UAPAC

This device complies with Part 15 of FCC rules.

Operation is subject to the following 2 conditions:

1) this device may not cause harmful interference
and, 2) this device must accept any interference
received, including interference that may cause
undesired operation.

MAIN SECONDARY

Cable Feed Plug

Reset

Secondary Port

Main The Main port is a Gigabit Ethernet port used to

connect the power and should be connected to the LAN
and DHCP server. Power can be provided by any of the
following:

• PoE GigE Adapter (included)

• PoE+ 802.3at compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO

Secondary The Secondary port is a Gigabit Ethernet port

used for bridging.

Reset The Reset button serves two functions:

Restart It will restart the device when you press and

•
release it quickly.

Restore Factory Defaults When you press and hold it

•
for more then 5 seconds, it will restore the device to the
factory default settings.

Locking Clip During installation, the Locking Clip on the

Mounting Bracket locks into the Locking Notch on the UniFi

AP to help prevent easy removal of the UniFi AP.

Cable Feed Plug If your Ethernet cable feeds along the

mounting surface, remove the Cable Feed Plug.

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Chapter 2: InstallationUniFi

Chapter 2: Installation

Introduction

Installation Requirements

• CAT5/6 cable

• Phillips screwdriver

• Drill and drill bit (6 mm for wall-mounting or 3 mm for
ceiling-mounting)

• Optional: Drywall or keyhole saw (to cut 25 mm hole for
Ethernet cable feed)

Instructions

Proceed to the hardware instructions for your UniFi AP
model:

UniFi AP-PRO The instructions are below.

•

UniFi AP-AC Go to “Hardware Installation of the

•
UniFi AP-AC” on page 8 for instructions.

After you install the hardware, proceed to “Software

Installation” on page 10.

Hardware Installation of the UniFi
AP-PRO

The UniFi AP-PRO can be mounted to the wall or ceiling.
Perform the steps for the appropriate installation:

3. Follow the instruction for your Ethernet cable feed:

• If your Ethernet cable feeds through the wall, cut or
drill a circle that is approximately 25 mm in size and
lines up with the cable feed slot.

• If your Ethernet cable feeds along the wall, remove the
Plug on the side.

4. Insert the M3x20 Screw Anchors into the 6 mm holes.
Secure the Mounting Bracket to the wall by inserting
the M2.9x20 Screws into the anchors.

5. Connect the Ethernet cable to the Main/48V port on
the UniFi AP-PRO.

Wall Mount

1. Position the Mounting Bracket at the desired location
on the wall with the cable feed slot pointed towards
the floor.

2. Use a pencil to mark the three holes on the wall. Use a

PP©GULOO©ELW©WR©GULOO©WKH©KROHV

Top

Optional 25 mm Hole for Ethernet
Cable Feed through Wall

6. Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.

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7. Turn the UniFi AP-PRO clockwise until it locks into
place.

Ceiling Mount

1. Remove the ceiling tile.

2. Place the Mounting Bracket in the center of the ceiling
tile. Mark the three mounting screw holes and 25 mm
hole for the Ethernet cable.

4. Secure the Mounting Bracket to the ceiling tile using
the Ceiling Backing Plate, M3x50 Flathead Screws and M3

Keps Nuts.

5. Feed the Ethernet cable through the 25 mm hole.

25 mm Hole for Ethernet Cable Feed

3. Use a 3 mm drill bit to drill the screw holes and cut or
drill the 25 mm hole for the Ethernet cable feed.

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6. Set the ceiling tile back into place.

7. Connect the Ethernet cable to the Main/48V port.

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8. Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.

9. Turn the UniFi AP-PRO clockwise until it locks into
place.

Connecting to the PoE GigE Adapter

1. Connect the other end of the Ethernet cable coming
from the Main/48V on the UniFi AP-PRO to the Ethernet
port labeled POE on the PoE GigE Adapter.

2. Connect an Ethernet cable from your LAN to the
Ethernet port labeled LAN on the PoE GigE Adapter.

Powering the UniFi AP-PRO

The UniFi AP-PRO can be powered directly by a
compatible PoE switch or with the included PoE GigE
Adapter.

Connecting to a PoE Switch

Connect the other end of the Ethernet cable coming from
the Main/48V port on the UniFi AP-PRO directly to a PoE
port on one of the following:

• 48V, 802.3af compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO

3. Connect the power cord to the power port on the PoE
GigE Adapter. Connect the other end of the power cord
to a power outlet.

After you install the hardware, proceed to “Software
Installation” on page 10.

TOUGHSwitch PRO Power Connection Diagram

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Hardware Installation of the UniFi
AP-AC

The UniFi AP-AC can be mounted to the wall or ceiling.
Perform the steps for the appropriate installation:

Wall Mount

1. Position the Mounting Bracket at the desired location
on the wall with the cable feed slot pointed towards
the floor.

2. Use a pencil to mark the four mounting holes. Use a 6
mm drill bit to drill the mounting holes.

Top

Optional 25 mm Hole for

Ethernet Cable Feed through Wall

3. Follow the instruction for your type of Ethernet cable
feed:

Feeds Through the Wall Cut or drill a circle

­approximately 25 mm in diameter, just below the
bottom center of the Mounting Bracket (as shown
above). Then feed the CAT5/6 cable through the hole.

-

Feeds Along the Mounting Surface Remove the

Cable Feed Plug on the side of the UniFi AP.

4. Insert the M3x20 Screw Anchors into the 6 mm holes.
Secure the Mounting Bracket to the wall by inserting
the M2.9x20 Screws into the anchors.

5. Connect the Ethernet cable to the Main port. If the feed
is along the mounting surface, feed the cable through
the Cable Feed of the UniFi AP.

|

APAC

M/N: UAP-AC 48V 0.5A POE

0560

FCC ID: SWX-UAPAC IC: 6545A-UAPAC

This device complies with Part 15 of FCC rules.

Operation is subject to the following 2 conditions:

1) this device may not cause harmful interference
and, 2) this device must accept any interference
received, including interference that may cause
undesired operation.

MAIN SECONDARY

RESET

6. Align the slots on the UniFi AP with the tabs on the
Mounting Bracket.

7. Slide the UniFi AP down until it locks into place.

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Ceiling Mount

1. Remove the ceiling tile.

2. Place the Ceiling Backing Plate in the center of the
ceiling tile. Mark the four mounting screw holes and 25
mm hole for the Ethernet cable feed.

25 mm Hole for Ethernet Cable Feed

3. Use a 3 mm drill bit to drill the screw holes, and cut or
drill the hole for the Ethernet cable feed.

4. Secure the Mounting Bracket to the ceiling tile using the

Ceiling Backing Plate, M3x50 Flathead Screws, and M3
Keps Nuts.

5. Feed the Ethernet cable through the 25 mm hole.

6. Set the ceiling tile back into place.

7. Connect the Ethernet cable to the Main port.

0560

|

AP

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M/N: UAP-AC

FCC ID: SWX-UAPAC IC

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8. Align the slots on the UniFi AP with the tabs on the
Mounting Bracket.

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9. Slide the UniFi AP down until it locks into place.

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Powering the UniFi AP-AC

The UniFi AP-AC can be powered directly by a compatible
PoE switch or with the included PoE GigE Adapter.

Connecting to a PoE Switch

Connect the other end of the Ethernet cable coming from
the Main port on the UniFi AP directly to a PoE port on one
of the following:

• PoE+ 802.3at compliant switch

• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO

TOUGHSwitch PRO Power Connection Diagram

Connecting to the PoE GigE Adapter

1. Connect the other end of the Ethernet cable coming
from the Main port on the UniFi AP to the Ethernet port
labeled POE on the PoE GigE Adapter.

3. Connect the power cord to the power port on the PoE
GigE Adapter. Connect the other end of the power cord
to a power outlet.

After you install the hardware, proceed to the next section,
Software Installation.

Software Installation

Insert the UniFi Controller software CD into your CD-ROM
drive and follow the instructions for your specific
computer type.

Mac Users

1. Click the Install icon.

2. Connect an Ethernet cable from your LAN to the
Ethernet port labeled LAN on the PoE GigE Adapter.

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2. Click Continue and follow the on-screen instructions to
install the software.

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3. Go to Go > Applications and double-click the UniFi
icon.

Proceed to the section, Configuring the UniFi Controller
Software, in the next column.

PC Users

1. Launch UniFi-installer.exe.

2. Click Install.

5. Ensure that the Start UniFi Controller after installation
option is checked and click Finish.

Note: The UniFi Controller software can also be

launched from Start > All Programs.

Configuring the UniFi Controller Software

1. The UniFi Controller software startup will begin. Click
Launch a Browser to Manage Wireless Network.

3. If your computer doesn’t have Java 1.6 or above
installed, you will be prompted to install it. Click Install
to continue.

4. Click Next.

2. Select your language and country. Alternatively, you
click restore from a previous backup to use a file that
contains your backup settings. Click Next.

Note: U.S. product versions are locked to the U.S.

Country Code to ensure compliance with FCC
regulations.

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Chapter 2: InstallationUniFi

3. Select the devices that you want to configure and click
Next.

4. The UniFi Installation Wizard will create a secure
primary wireless network for your devices. Perform the
following steps:

6. Review your settings. Click Finish to save your settings
or click Back to make changes. Once the wizard
is finished, the browser will be redirected to the
management interface.

Congratulations, your wireless network is now configured.
A login screen will appear for the UniFi Controller

management interface. Enter the admin name and
password that you created and click Login.

a. Enter the wireless network name (SSID) in the Secure

SSID field.

b. Enter a passphrase to be used for your primary

network in the Security Key field.

c. To enable guest access, select Enable Guest Access,

and enter a guest network name in the Guest SSID
field.

d. Click Next.

5. Enter an admin name in the Admin Name field and
password in the Password field to use when accessing
the management interface. Confirm your password in
the Confirm field. Click Next.

Proceed to the next chapter for information on using the
UniFi Controller software.

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AP-PRO and AP-AC User Guide

Chapter 3: Using the UniFi Controller SoftwareUniFi

Chapter 3: Using the UniFi
Controller Software

The UniFi Controller software that comes with your UniFi
AP has a browser-based interface for easy configuration
and management.

To access the interface, perform the following steps:

1. Launch the UniFi Controller application if hasn’t already
been started.

• Mac users: Go > Applications > UniFi

• Windows users: Start > All Programs > Ubiquiti

UniFi.

2. The UniFi login screen will appear. Enter the admin
name and password in the appropriate fields and click

Login.

Access Points

• connected Drop-down clickable list of all of the Access
Points that are online.

disconnected Displays a list of Access Points that were

•
previously online but are no longer accessible.

pending Drop-down clickable list of all of the Access

•
Points that are not yet managed but are available for
management.

Stations

• users Displays the total number of users connected to
the primary network.

guests Displays the total number of users connected to

•
the guest network.

Recent Events

Displays a list of recent events including the date and time
the event occurred and the details of the event. The User
and Access Point names are clickable links.

Interface Tabs

The UniFi software consists of six primary tabs. This User
Guide covers each tab with a chapter. For details, on a
specific tab, refer to the appropriate chapter.

• “Map Tab” on page 20

• “Statistics Tab” on page 26

• “Access Points Tab” on page 28

• “Users Tab” on page 30

• “Guests Tab” on page 32

• “All Clients Tab” on page 34

Common Interface Options

The common interface options are accessible from all tabs
in the UniFi interface.

Event Slider Move the slider right and left to navigate

between pages of events.

Search You can enter text that you want to search for.

Simply begin typing; there is no need to press Enter.

Admin Show all of the ecent events for the administrator.
AP Show all of the recent events for the AP.
All Show all of the recent events.
within Select the time period you want to filter.

Clicking on an Event Device Link

The event messages have clickable links [in brackets

underlined in gray text]

on page 35), User, and Guest (see “User/Guest Details”
on page 44). Details vary based on the selection.

for AP (see “Access Point Details”

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Chapter 3: Using the UniFi Controller SoftwareUniFi

Alerts

Important events are displayed in the alerts window. The
date and time of the event and the message are displayed.

Search You can enter text that you want to search for.

Simply begin typing; there is no need to press Enter.

Unarchived Show all of the alert messages that have not

been archived.

All Show all of the alert messages.
Archive All Archive all of the alert messages displayed on

the screen.

Adopt Click to adopt an Access Point that is waiting for

adoption.

Archive Archive the selected alert message.

Settings

Settings > System

System Configuration

System Name Editable field with the system name.
Country Select your country from the drop-down list.

Services

Automatic Upgrade When enabled, this option will

automatically upgrade your firmware when an update is
available.

LED When enabled, the LED on the Access Point will light

up. When disabled, the LED will turn off.

Background Scanning When this option is enabled, all

managed Access Points will scan in the background for
“Rogue Access Points” – third-party or UniFi Access Points
that are being managed by another instance of the UniFi
Controller software. This option is disabled by default.

Scan Now When clicked, all managed Access Points

•
will scan across all maps for two to three seconds. New
Access Points in their default state will appear under
Access Points > Pending.

Load Balancing Sets a desired number of clients per AP.

While an AP will allow more clients to connect, it will start
to look at those with lower signals and disconnect them.

System System related settings.

Guest Control Guest portal and policies.

Wireless Networks Wireless networks.

Blocked Devices List of blocked wireless

devices.

Admin Settings Admin username, password,

>_

and preferences.

User Groups User Group settings.

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Note: The UniFi AP-AC does not support load

balancing for the initial release, but it will with a
future firmware upgrade.

Network Discovery When enabled, this option allows

UniFi to be discoverable via UPnP. This option is disabled
by default.

Uplink Connectivity Monitor It monitors the uplinks of

the managed Access Points, either wired or wireless, by
checking to see if the gateway/custom IP can be reached.
The monitor and wireless uplink capability are enabled by
default.

Use default gateway Use default gateway is selected by

•
default; all managed Access Points will use the gateway
of the Access Point that is providing IP information,
either by DHCP or Static designation.

Use custom IP Select Use custom IP to specify an

•
IP address; all managed Access Points will use the IP
address you enter in the Uplink IP address field.

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Remote Logging

Enable to define a remote syslog server.

Enter the IP address and port of the syslog server.
Click Apply to save any changes that you have made.

Mail Server

When enabled, UniFi will send email alerts when triggered
(Pending Access Points and Disconnected Access Points)
to the administrator email address specified under
Settings!©Admin Settings > Admin Preferences > Email Alert.

SMTP Server Enable by selecting the checkbox

and entering the outgoing (SMTP) mail server name.
Optionally, you may enable Secure Sockets Layer (SSL) to
provide communication security over the Internet. The
port number will automatically change to 465.

Enable authentication Enable by selecting the checkbox

and entering the username and password required by the
mail server.

Specify sender address Enable by selecting the

checkbox and entering the email address that will appear
as the sender of the email alert.

Test SMTP Server Enter an email address and click Send

to test the mail server setup.

Apply Click Apply to save changes.

Authentication When the Guest Portal is enabled, the

authentication options will appear. There are four different
authentication methods available:

• No authentication When this option is selected, guests
are not required to log in, but must accept the Terms
of Use. When you select No authentication, you must
select Guest Policy under Settings > Wireless Networks >
SSID > Edit > Wireless Configurations in order to enforce
selection of the Terms of Use by the guest.

• Simple Password When this option is selected, guests
are required to enter the simple password and accept
the Terms of Use. When you select Simple Password,
you must select Guest Policy under Settings > Wireless
Networks > SSID > Edit > Wireless Configurations in order
to enforce entry of the password and selection of the
Terms of Use by the guest.

Settings > Guest Control

Guest Policies

Guest Portal This option is disabled by default. When

disabled, guests can access the Internet without entering
a password or accepting Terms of Use. When this option is
enabled, you can control the Guest Portal.

• Hotspot When selected, enables Hotspot functionality
including the ability to customize portal login pages and

™

bill customers using major credit cards or via PayPal

.

When you select Hotspot, you must select:

• Voucher or Payment in the HotspotVHFWLRQ©DV©D©

method of Hotspot authorization

• Guest Policy to enforce entry of voucher, payment,

and Terms of Use by the guest (Go to Settings >

Wireless Networks > Name_of_wireless_network > Edit >
Wireless Configurations.)

External Portal Server If using an external server

•
to host a custom guest portal, enter the IP address in
the Custom Portal > IP Address box using the following
format: 192.168.0.0.

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Chapter 3: Using the UniFi Controller SoftwareUniFi

• Guest Password (Option only available when using
Simple Password authentication) Enter a password that
guests must enter before accepting the Terms of Use
and connecting to the Internet.

Expiration (Option only available when using No

•
authentication or Simple Password authentication)
Allows the specification of guest login expiration after
a designated period of time. Options include: 8 hours,
24 hours, 2 days, 3 days, 4 days, 7 days, and User-defined,
which can be designated in minutes, hours, and days.

Custom Portal (Option only available when using

•
External Portal Server authentication) Enter the IP
address using the following format: 192.168.0.0.

Landing Page (Option only available when using

•
No authentication, Simple Password, or Hotspot
authentication) The landing page is the page where
guests are redirected after accepting the Terms of Use.
There are two options available:

Redirect to the original URL When this option

­is selected, guests are directed to the URL they
requested after accepting the Terms of Use.

Promotional URL When this option is selected,

­guests are redirected to the URL that you specify here
after accepting the Terms of Use. Specify the URL with
http:// in front of the web address.
Example: http://www.ubnt.com

Portal Customization (Option only available when

•
using No authentication, Simple Password, or Hotspot
authentication) When enabled, allows customized portal
pages to appear in place of default login pages. See
“Portal Customization” on page 48 for details on
setting up custom portal pages.

Portal URL Hostname Allows the designation of a

•
hostname for the portal URL in place of the default
IP address. Paired with a SSL certificate, ensures site
certificates are displayed as trusted in the guest browser.
Example: www.ubnt.com

Hotspot

The Hotspot options are only visible when Hotspot
authentication is selected.

Voucher When selected, vouchers (including

•
distributable code, duration values, and use restrictions)
can be created using Hotspot Manager (see “Hotspot

Manager” on page 46).

Payment When enabled, allows payment-based

•
authentication to be set up with your PayPal Website
Payments Pro account. Payments and Transactions can
be managed using Hotspot Manager (see “Hotspot

Manager” on page 46).

PayPal PayPal account details are entered here:

•

Username Enter the corresponding Username.

-

Password Enter the corresponding Password.

-

Signature Enter the corresponding Signature for the

­PayPal account to be used for receiving payments.

- Use Paypal Sandbox For PayPal testing purposes,
enable this option and click Apply Sandbox

Account to set up/access your PayPal Sandbox Test
Environment.

Hotspot Operator Click Go to Hotspot Manager

•
to manage Wireless Guests, Payments/Transactions,

Vouchers, and Operator Accounts. See “Hotspot
Manager” on page 46.

Apply Click Apply to save changes.

•

When logging in with No authentication, guests will be
required to accept the Terms of Use before gaining access
to the Internet.

When logging in with Simple Password authentication,
guests will be required to enter the Guest Password and
accept the Terms of Use before gaining access to the
Internet.

When logging in with Voucher-based Hotspot
authentication, guests will be required to enter the
voucher number and accept the Terms of Use before
gaining access to the Internet.

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Chapter 3: Using the UniFi Controller SoftwareUniFi

When logging in with Payment-based Hotspot
authentication, guests will be required to select the
package type, click the payment choice, and accept the
Terms of Use before gaining access to the Internet.

Access Control

Restricted Subnets Enter any subnets that you don’t

want guests to be able to access.

Apply Click Apply to save changes.

Settings > Admin Settings

Wireless Configurations

Name Displays the wireless network name (SSID).
Security Displays the type of security being used on your

wireless network.

Guest Network Indicates whether the network is a guest

network.

Actions Select an action button to perform the desired

action:

Edit Select to make changes to the wireless network

•
settings.

Delete Select to delete the wireless network.

•

Wireless Configuration

Admin Name Displays the current admin name used to

log in. To change the admin name, simply enter a new
name and click Apply.

Password A new password can be entered in this field.

Ensure that you enter the password again in the Confirm
field and then click Apply to save your new password.

Confirm Used to confirm your new password.
Language Selects the language for use in the interface.
Email Alert Select to enable email alerts and enter the

administrator email address in the Send alert to email
box. See “Mail Server” on page 15 for information on
setting up the outgoing (SMTP) mail server.

Apply Click Apply to save changes.

Settings > Wireless Networks

• Name/SSID Allows you to edit the wireless network
name (SSID).

Security Selects the type of security to use on your

•
wireless network.

Open This option is typically only used on the Guest

­network. When enabled, wireless network access is
open to anyone without needing a password.

WEP WEP (Wired Equivalent Privacy) is the oldest and

­least secure security algorithm. WPA security methods
should be used when possible.

• WEP Key Enter a WEP encryption key in

hexadecimal format. You can enter a 64-bit or
128-bit key:

Type Hex

64-bit 10 Hexadecimal Characters

128-bit 26 Hexadecimal Characters

(0-9, A-F, or a-f)
Example: 00112233AA
Note: You can use 5 printable characters,
which will be translated to the
corresponding HEX code.

(0-9, A-F, or a-f)
Example:

00112233445566778899AABBCC

Note: You can use 13 printable
characters, which will be translated to the
corresponding HEX code.

• Key Index Specifies the Index of the WEP Key used.

Four different WEP keys can be configured at the
same time, but only one is used. The effective key is
set by choosing 1, 2, 3 or 4.

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Chapter 3: Using the UniFi Controller SoftwareUniFi

- WPA-Personal WPA™ or Wi-Fi Protected Access was
developed as an encryption method stronger than
WEP. WPA-Personal requires a passphrase to connect
to the wireless network.

• Security Key Enter the passphrase that users will

use to connect to the wireless network.

WPA-Enterprise WPA Enterprise uses a RADIUS

­server to authenticate users on the wireless network.

• IP Address This is where the IP address of the

RADIUS server is specified.

• Port The port number is entered here. By default it

is 1812.

• Password The password used to authenticate on

the RADIUS server is entered here.

Guest Policy Select this option to enable guest access

•
policies on this wireless network.

Advanced

• VLAN To use a VLAN, select Use VLAN ID and enter the
port number.

Hide SSID Select this option if you don’t want the SSID

•
to be broadcast.

WPA Defines supported WPA and encryption methods.

•

User Group Allows assignment of wireless users to a

•
specific user group.

Click Apply to save any changes that you have made.
Click Cancel to discard changes.

Settings > User Groups

Create Click to create a new user group.

• Name Enter a descriptive user group name.

Bandwidth Limit (Download) When selected, allows

•
the designation of a download bandwidth limit in Kbps.

Bandwidth Limit (Upload) When selected, allows the

•
designation of an upload bandwidth limit in Kbps.

Create Click to create a user group.

-

Cancel Click to cancel user group creation.

-

Settings > Blocked Devices

Displays the list of blocked wireless devices.

Unblock Click to unblock a wireless device. See “User/

Guest Details” on page 44 for information on blocking

wireless devices.

Edit Click to change the name or bandwidth settings of

the user group.

Delete Click to delete the user group.

See “Configuration” on page 45 for information on the
application of User Groups to Users/Guests.

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Admin

The Admin tab displays server version information,
allows system backups to be created and downloaded,
allows system restoration from backup files, and allows
configuration information to be downloaded to assist in
support issues.

Server Information

Version The software version is displayed here. If there

is an update, UniFi will automatically download it and
display it here.

Backup

Download Backup Settings Click to download a file that

contains all of your settings so you can restore them later
if you choose.

Chapter 3: Using the UniFi Controller SoftwareUniFi

Restore

Choose File Select this option to restore settings from a

backup file that you’ve already downloaded.

Support Info

Download Support Info Select this option to download

a file to your computer with information about your
configuration that can be emailed to our support team.

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Chapter 4: Map TabUniFi

Chapter 4: Map Tab

The UniFi Controller software allows you to upload custom
map images of your location(s) or use Google Maps
visual representation of your wireless network. When you
initially launch the UniFi Controller application, a default
map is displayed.

Adding Custom Maps

™

for a

Once you’ve created the map, you can upload it to the
UniFi Controller software by performing the following
steps:

1. Click Configure Maps.

Configure Maps button

To add a custom map, you must first create the image
using an illustration, image editing, or blueprint
application that exports .jpg, .gif, or .png file formats.

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Chapter 4: Map TabUniFi

2. Click Add a Map.

Add a Map

3. Enter a map name in the Description field and click

Upload my own. Click the Browse button to locate the
file to use as a map (valid file formats are .jpg, .gif, and
.png). Click Continue.

Adding a Google Map

To add a Google Map to the UniFi Controller software
MapYLHZ

1. Click Configure Maps.

Configure Maps button

2. Click Add a Map.

Add a Map

4. Click Close.

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3. Enter a map name in the Description field and click Use

Google Maps. Click Continue.

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Chapter 4: Map TabUniFi

4. The default view is Map, which looks like a street map.
Use the tools on the left to navigate the map or zoom
in/out.

In the Search field, you can enter an address or the
latitude and longitude of a specific location. Google
Maps will automatically update the map.

5. Click Close.

You can adjust the zoom using the slider on the right.

Placing Access Points on the Map

Drag the Access Point / icon(s) from the Unplaced APs
list on the left to the appropriate location(s) on the map.

You can also click Satellite for a satellite view, as seen
from above.

Click Take Snapshot to capture a screenshot.

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The access point will appear in the area that you placed it.

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Chapter 4: Map TabUniFi

Wired/Wireless Access Point Shows the

location of the Access Point on the map.
Click and hold this icon to drag the Access Point

to another location on the map. Click the Access
Point icon to reveal additional options. Click a
blank area of the map to hide them.

Lock Locks the selected Access Point in the

current location on the map.

Details Brings up the Details window. This

allows you to view Access Point settings and
connected users. You can edit the radio channel,
transmit power, uplink, and device alias.

• Guests Displays the MAC address of guests
that are connected to the guest network.

•

Configuration Allows you to change the alias

name of the device and channel setting. You
can also set the transmit power to Auto, High,
Medium, Low, or Custom. You can also remove
the Access Point if you no longer want to
manage it with the UniFi Controller software.

Remove Remove the Access Point from the

location on the map.

Show: You can click each of the following options to

display Access Point labels, details, wireless coverage, and
topology on the map.

• Labels Displays the name applied to the Access Point.
Refer to Alias under “Configuration” on page 37

to

change a name applied to an Access Point. If no custom
label is applied, the Access Point’s MAC address will be
displayed.

In the Details window, there are four tabs:
Details, Users, Guests, and Configuration.

Details Displays details on the Access Point

•
including the MAC address, model, version,
IP address, uptime, connected users, and
connected guests. Click Uplink (Wire) to
display the speed, duplex, Down Pkts / Bytes,
Up Pkts / Bytes, and Activity. Click Radio to
display the channel used, transmit power, and
packet information.

Users Displays the hostnames of the users

•
that are connected to the selected Access
Point and the IP addresses assigned to them.

You can click the hostname to display
additional details of each user. A window
with Details, Statistics, and Configuration is
displayed. The Details tab displays the MAC
address, hostname, IP address, uptime, and
the name of the connected Access Point. The
Statistics tab displays the channel used, signal
strength, transmit and receive rates, power
saving enabled or disabled, and the number
of packets sent and received. You can also
click History to see a sortable list of events.
The Configuration tab allows you to change
the alias name for the device.

• Details Displays the Access Point name, MAC address,
transmit/receive channel, number of users connected,
and number of guests connected.

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Chapter 4: Map TabUniFi

• Coverage Displays a visual representation of the
wireless range covered by the Access Point.

Topology Displays a visual representation of the network

configuration and connections between Access Points.
Any devices that is wirelessly connected will have a
wireless icon next to it. A path of arrows will indicate
which device the wireless device is downlinking from.

Configure Maps Use this option to add maps or edit the

current map(s).

Zoom Slider Use to zoom the map detail in and out.

Set Map Scale Use this option to define the scale of the

map. You will draw a line and define the distance that the
line represents.

Setting the Map Scale

1. Click the Set Map Scale button.

2. Click and hold to draw a line in the area that you want
to use to set the scale of the map. If you need to redraw
the line, just click and hold again to draw a new line.
Once you’re happy with the line, click Next.

Map: If multiple maps have been uploaded, you can

select which map you want to view using this option.

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3. Enter the distance that the line represents in the
Distance: field. The distance is specified in meters by
default but you can switch to feet using the drop-down
selection menu on the right. Click Next.

Chapter 4: Map TabUniFi

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Chapter 5: Statistics TabUniFi

Chapter 5: Statistics Tab

The Statistics tab provides a visual representation of the
network traffic connected to your managed APs. Charts
representing the number of clients and network traffic are
displayed. An hour by hour chart of the usage over the last
24 hours is also displayed on this screen.

Clients

# of Clients Displays a visual pie chart representation of

the client distribution. Place the mouse cursor over the
chart for percentage details.

Quick Look

Most Active AP Displays the most active Access Point’s

details, including the name or MAC address of the Access
Point, the total amount of data uploaded, and the total
amount of data downloaded.

The name or MAC address of the Access Point is a clickable
link that will open the device details page. See “Access

Point Details” on page 35 for additional information.

Most Active Client Displays the details of the most active,

currently connected client. The name or MAC address of
the client device, the total amount of data uploaded, and
the total amount of data downloaded are displayed here.

The name or MAC address of the client device is a clickable
link that will open the device details page. See “User/

Guest Details” on page 44 for additional information.

All-Time Top Client Displays the details of the all-time

most active client. The name or MAC address of the client
device, the total amount of data uploaded, and the total
amount of data downloaded are displayed here.

The name or MAC address of the client device is a clickable
link that will open the device details page. See “User/
Guest Details” on page 44 for additional information.

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Current Usage - Top Access Points

# of Clients Displays a visual pie chart representation of

the client distribution on the most active Access Points.
Place the mouse cursor over the chart for percentage
details.

Traffic Displays a visual pie chart representation of traffic

on the most active Access Points. Place the mouse cursor
over the chart for percentage details.

Recent Activities

The Recent Activities statistics can be toggled between a
view for the last 24 hours and a view for the last 30 days.

# of Clients Displays a visual graph of the number of

clients connected during the selected time period (last 24
hours or last 30 days).

Traffic Displays a visual graph of the network traffic

during the selected time period (last 24 hours or last 30
days).

Chapter 5: Statistics TabUniFi

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Chapter 6: Access Points Tab

The Access Points tab displays a list of managed Access
Points, each displaying its icon, name, IP address, status,
number of clients connected, download/upload statistics,
and transmit/receive channel. You can click any of these
column headers to change the list order.

Search Allows you to enter text you want to search for.

Simply begin typing; there is no need to press Enter.

Page Size Allows you to determine how many results are

displayed per page. Select 10, 20, 30, 40, 60, or 100.

Icon Displays the icon

vary depending on model).

Name/MAC Address Displays the hostname, alias, or

MAC address of the Access Point. You can click the name
to get additional details on the Access Point.

IP Address Displays the IP address of the Access Point.
Status Displays the connection status information.

Connected Displays that the Access Point connection is

•

physically wired.

Connected (wireless) Displays that the Access Point

•

connection is wirelessly downlinked to a physically
wired Access Point.

/

of the Access Point (icon will

Chapter 6: Access Points TabUniFi

•

Disconnected Displays if the Access Point is

unreachable by the UniFi Controller software.
Disconnected Access Points will also appear under
Access Points > Disconnected at the top of the interface.

Isolated A managed Access Point that is unable to

•
locate its uplink.

Managed by Other Displays if the Access Point is not

•
in the default state but it is not controlled by the UniFi
Controller.

Pending Approval Displays if the Access Point is in the

•
default state and is available for adoption.

Num Clients Displays the number of clients connected to

the Access Point.

Download Displays the total size of downloads via the

Access Point.

Upload Displays the total size of uploads via the Access

Point.

Channel Displays the transmit/receive channel being

used by the Access Point. The radio band is represented as
(ng) for 2.4 GHz and (na) for 5 GHz.

Actions Select an action button to perform the desired

action:

Restart Restart the selected Access Point.

•

Locate Click to locate the Access Point on the map. The

•
button will flash green and black until the Locate button
is clicked again. The LED on the Access Point will flash
so that you can place it in the correct location on the
map. The LED will flash until the Locate button is clicked
again.

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• Adopt Click to adopt an Access Point that appears
under Access Points > Pending at the top of the interface.
The Status will appear as Adopting until the Access Point
is connected.

• Upgrade If a software upgrade is available for the
Access Point, click Upgrade to install the latest UniFi
firmware on the device. The Status will appear as
Upgrading until the process is complete and the Access
Points reconnects to the UniFi Controller software.

Chapter 6: Access Points TabUniFi

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Chapter 7: Users TabUniFi

Chapter 7: Users Tab

The Users tab displays a list of users that are connected to
the primary wireless network of the Access Point.

Search Allows you to enter text you want to search for.

Simply begin typing; there is no need to press Enter.

2G Select if you only want users of the 2.4 GHz wireless

•
network displayed.

5G Select if you only want users of the 5 GHz wireless

•
network displayed.

All Select to show all users.

•

Filter by AP Drop-down list of all available Access Points.

Select one to filter the results and display only users
connected to the selected Access Point.

Page Size Allows you to determine how many results are

displayed per page. Select 10, 20, 30, 40, 60, or 100.

Name/MAC Address Displays the hostname, alias, or

MAC address of the connected user. You can click the
name to get additional details.

IP Address Displays the IP address assigned to the user.
WLAN Displays the name of the SSID (network name) of

the wireless LAN (WLAN) that the user is connected to.

Access Point Displays the hostname or alias of the Access

Point. You can click the name to get additional details on
the Access Point.

Signal Displays the signal strength and type from the

Access Point to the client. If a lightning bolt symbol is
present, the device is in power save mode. The device will
return to active mode when Down or Up activity resumes.

Icon Clients Mode

a

a

n

n

g

g

b

b

5 GHz
(802.11a, 802.11n/a, or 802.11ac)

5 GHz
(802.11a, 802.11n/a, or 802.11ac)

2.4 GHz
(802.11n)

2.4 GHz
(802.11n)

2.4 GHz
(802.11g)

2.4 GHz
(802.11g)

2.4 GHz
(802.11b)

2.4 GHz
(802.11b)

Active

Power Save

Active

Power Save

Active

Power Save

Active

Power Save

Down Displays the total bytes of data received by the

user.

Up Displays the total bytes of data sent by the user.

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Chapter 7: Users TabUniFi

Activity

Displays the level of activity for each user.

Bars Activity Level

(Bytes per second)

Idle

500

8000

64000

512000

2048000

Uptime Displays the total time the user has been

connected for this session.

Actions Click an action button to perform the

appropriate action.

Block Click this button to block a specific user from

•
accessing the Access Point. This will add the client to the
Blocked Device list.

Reconnect Click this button to reconnect a specific user

•
to the Access Point.

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Chapter 8: Guests TabUniFi

Chapter 8: Guests Tab

The Guests tab displays a list of users that have connected
to the guest network of the Access Point.

Search Allows you to enter text you want to search for.

Simply begin typing; there is no need to press Enter.

2G Select if you only want guests of the 2.4 GHz

•
wireless network displayed.

5G Select if you only want guests of the 5 GHz wireless

•
network displayed.

All Select to show all guests.

•

Filter by AP Drop-down list of all available Access Points.

Select one to filter the results and display only guests
connected to the selected Access Point.

Page Size Allows you to determine how many results are

displayed per page. Select 10, 20, 30, 40, 60, or 100.

Name/MAC Address Displays the hostname, alias, or

MAC address of the connected guest. You can click the
name to get additional details.

Status Indicates whether the guest is authorized or

not. For authorization, guests must accept the Terms
of Use if the guest portal is enabled and authenticate if
authentication is enabled.

IP Address Displays the IP address assigned to the guest.

Access Point Displays the hostname or alias of the Access

Point. You can click the name to get additional details on
the Access Point.

Signal Displays the signal strength and type from the

Access Point to the client. If a lightning bolt symbol is
present, the device is in power save mode. The device will
return to active mode when Down or Up activity resumes.

Icon Clients Mode

a

a

n

n

g

g

b

b

5 GHz
(802.11a, 802.11n/a, or 802.11ac)

5 GHz
(802.11a, 802.11n/a, or 802.11ac)

2.4 GHz
(802.11n)

2.4 GHz
(802.11n)

2.4 GHz
(802.11g)

2.4 GHz
(802.11g)

2.4 GHz
(802.11b)

2.4 GHz
(802.11b)

Active

Power Save

Active

Power Save

Active

Power Save

Active

Power Save

Down Displays the total bytes of data received by the

guest.

Up Displays the total bytes of data sent by the guest.

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Chapter 8: Guests TabUniFi

Activity

Displays the level of activity for each guest.

Bars Activity Level

(Bytes per second)

Idle

500

8000

64000

512000

2048000

Uptime Displays the total time the guest has been

connected for this session.

Actions Click an action button to perform the

appropriate action.

Block Click this button to block a specific guest from

•
accessing the Access Point.

Reconnect Click this button to reconnect a specific

•
guest to the Access Point.

Authorize When a guest is in a pending state,

•
authorization can be granted here manually.

Unauthorize Removes authorization of wireless guest

•
access and disconnects the client.

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Chapter 9: All Clients TabUniFi

Chapter 9: All Clients Tab

The All Clients tab displays a list of clients that have
connected to the guest or primary network of the Access
Point at some time during the period specified.

Search Allows you to enter text you want to search for.

Simply begin typing; there is no need to press Enter.
You can apply the following primary filters:

Blocked Select if you only want blocked users and

•
guests displayed.

Noted Select if you only want users and guests whose

•
configurations include notes or who are forced to
connect to a specific Access Point. (See “Configuration”

on page 45 for more information.)

User Select if you only want users displayed.

•

Guest Select if you only want guests displayed.

•

All Select to show all users and guests.

•

For the User, Guest, and All filters, a secondary filter is
available:

Offline Only Select if you only want clients who

•
connected to the guest or primary network of the
Access Point at some time during the period specified.

All Select to show all users and guests.

•

Last Seen Drop-down list that allows you to filter the

results on the page based on the time the user was last
seen. Select 1 day, 3 days, 7 days, 2 weeks, 1 month,

PRQWKV, or 1 year.

Page Size Allows you to determine how many results are

displayed per page. Select 10, 20, 30, 40, 60, or 100.

Name/MAC Address Displays the hostname, alias, or

MAC address of the connected user. You can click the
name to get additional details.

User/Guest Indicates whether the user is connected to

the primary or guest network.

Down Displays the total bytes of data received by the

user.

Up Displays the total bytes of data sent by the user.
Last Seen Displays the last date and time the wireless

client was connected to the primary or guest network.

Actions Click an action button to perform the

appropriate action.

Block Click this button to block a specific user from

•
accessing the Access Point. After you have blocked a
user, click unblock to allow access.

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Chapter 10: Access Point DetailsUniFi

Chapter 10: Access Point
Details

UniFi Access Points connect to the UniFi Controller
software either by Ethernet, denoted as Connected, or by
a wireless connection, denoted as Connected(wireless).
Based on connection type, options under each tab vary.

Note: The UniFi AP-PRO or AP-AC does not support

wireless uplinks for the initial release, but it will with

a future firmware upgrade.
The upper part of the window has four clickable tabs. The
bottom of the window has Locate and Restart buttons.
Use the Locate button to flash the LED on the Access
Point and flash the Access Point icon on the map. Use the
Restart button to restart the Access Point. The four tabs
include Details, Users, Guests, and Configuration.

Note: The UniFi AP-PRO is described in this chapter;

however, the same information applies to the UniFi

AP-AC with the addition of 11ac (802.11ac) for the

Radio sections.

Details

Displays details about the Access Point. Click Overview to
display the device specifics, connection details, uptime,
and user statistics.

IP address Displays the IP address of the Access Point.
Uptime Displays the amount of time the Access Point has

been running without interruption.

# Users Displays the number of users connected to the

primary network.

# Guests Displays the number of users connected to the

guest network.

Uplink (Wire)

Displays details on a wired Access Point including the
connection speed, duplex type, Down Pkts / Bytes in K/M,
Up Pkts / Bytes in K/M, and Activity in B/sec.

Overview

MAC address Displays the MAC address of the Access

Point.

Model Displays the model information.
Version Displays the version of software used on the

Access Point.

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Radio (11n/b/g) or Radio (11n/a)

Click Radio (11n/b/g) or Radio (11n/a) to display the
channel and transmit/receive statistics.

Channel Displays the wireless channel being used.
Transmit Power Displays the EIRP in dBm.

Note: If the device has an external antenna, you can

place the mouse over the icon for additional details.

TX Pkts / Bytes Displays the number of packets and total

bytes transmitted by the Access Point.

RX Pkts / Bytes Displays the number of packets and total

bytes received by the Access Point.

TX Retry / Dropped Displays the percentage of

transmitted packets that needed to be resent and the
percentage of packets that were dropped.

RX Error / Dropped Displays the percentage of packets

received that needed to be resent and the percentage of
packets that were dropped.

# Users Displays the number of users connected to the

primary network.

# Guests Displays the number of users connected to the

guest network.

Users

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Name Displays the name (MAC address if not defined) of

users connected to the primary network of the selected
Access Point. You can click the links under Name to display
additional details of each user (see “User/Guest Details”

on page 44 for more information).

WLAN Displays the name of the SSID (network name) of

the wireless LAN (WLAN) that the user is connected to.

Actions Select from one of the following actions:

Block Click this button to block a specific user from

•
accessing the Access Point. This will add the client to the
Blocked Device list.

Reconnect Click this button to reconnect a specific user

•
to the Access Point.

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Guests

Name Displays the name (MAC address if not defined)

of users connected to the guest network of the selected
Access Point. You can click the links under Name to display
additional details of each user (see “User/Guest Details”

on page 44 for more information).

WLAN Displays the name of the SSID (network name) of

the wireless LAN (WLAN) that the user is connected to.

Actions Select from one of the following actions:

Block Click this button to block a specific user from

•
accessing the Access Point. This will add the client to the
Blocked Device list.

Reconnect Click this button to reconnect a specific user

•
to the Access Point.

Configuration

Allows you to change device configuration settings. Click
the apply button to commit any changes.

Config

General Settings

Alias Allows you to name the device.

Click Apply to save your change.

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Chapter 10: Access Point DetailsUniFi

Radio(s)

Compatibility (Available for n/b/g only.) Selects the

wireless compatibility mode. By default this is set to auto.
Choose one of the following:

• Auto Supports wireless b/g/n standards.

11n/11g only Only supports wireless-n and wireless-g

•
devices.

11n only Only supports wireless-n devices.

•

11g only Only supports wireless-g devices.

•

Click apply to save any changes that you have made.

WLANs

Allows the deployment of different WLANs on different
Access Points.

Radio (11n/b/g) or Radio (11n/a)

Channel Select a channel or leave the default auto

setting. You can also use the default HT20 for 20 MHz
operation or HT40 for 40 MHz operation.

Tx Power By default the transmit power is set to Auto. You

can also manually select High, Medium, Low or Custom.

High The highest TX power we can deliver.

•

Low The lowest TX power.

•

Medium Halfway in between High and Low.

•

Custom Full custom setting.

•
If the AP is using an external antenna, the Antenna Gain

field will appear, allowing you to specify the gain of
the attached antenna. After applying the settings, go
to Transmit Power under Details > Radio (/n/g/b),
which always shows EIRP, and place the mouse over it to
display how it’s calculated.

WLANs (11n/b/g) or WLANs (11n/a)

Name Displays the name of the SSID (network name) of

the wireless LAN (WLAN) that is available for the user to
connect to.

Overrides Displays SSID override information applied

to the wireless LAN (WLAN) using the Actions > Override
option.

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Actions

Click Override to enable a VLAN, set the VLAN ID,
and enter the SSID override name to apply to the wireless
LAN (WLAN).

Network

The Access Point can be configured to obtain an IP address
automatically or configured with a static IP address.

Network Settings

Enabled Select to enable or clear to disable override

settings on the WLAN.

VLAN Select to enable VLAN or clear to disable VLAN.
VLAN ID The VLAN ID is a unique value assigned to

each VLAN at a single device; every VLAN ID represents
a different Virtual Local Area Network. A value between
2 and 4095 may be entered. For example, in a larger
deployment where there are multiple buildings, it’s
possible that a different VLAN ID is used in each building
while still on the same corporate network.

SSID Enter the SSID override name to apply to the

wireless LAN (WLAN).

PSK If the WPA-Personal security option has been

applied to the WLAN under Settings > Wireless Networks,
the Pre-Shared Key (PSK) for the SSID specified will
automatically appear in this field.

Click Apply to save any changes that you have made. Click
Restore to remove any overrides that were applied to the
selected WLAN. Click Cancel to prevent application of any
changes you have made.

Configure IP Select between Using DHCP or Static IP:

Using DHCP Choose this option to obtain the IP

•
address, Gateway, and DNS address dynamically from
the external DHCP server.

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Chapter 10: Access Point DetailsUniFi

Access Point - Heartbeat Missed

When a wired Access Point is disconnected from the
router, its state will initially change to Heartbeat Missed,
followed by Isolated.

• Static IP Choose this option to assign the static IP
address, Subnet mask, Gateway, Preferred DNS, and
Alternate DNS for the Access Point.

IP address Enter the IP address for the Access Point.

-

Subnet mask Enter the subnet mask for the Access

­Point.

Gateway Enter the gateway address.

-

Preferred DNS Enter a primary DNS address.

-

Alternate DNS Enter a secondary DNS address.

-

Click apply to save any changes that you have made.

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Access Point - Isolated

When an Access Point is in an Isolated state, you can
reestablish a connection to the UniFi Controller software
using one of two methods:

• Reconnect the Access Point to the router.

• Connect an Ethernet cable from the Secondary Ethernet

Port of the isolated Access Point to the Secondary
Ethernet Port of another UniFi AP that is connected to

the router.

Isolated Access Point In an Isolated state, the Access

Point icon will change to red/orange on the Map tab.

Access Point - Managed by Other

When an Access Point is in Managed by Other state, this
indicates that the Access Point is not in the default state
but it is not controlled by the UniFi Controller.

Overview

MAC address Displays the MAC address of the Access

Point.

Model Displays the model information.
Version Displays the version of software used on the

Access Point.

Last Seen Displays the amount of time that has passed

since the Access Point was last seen.

or

The LED on the actual device will be steady green with
occasional flashing. This Access Point doesn’t provide any
wireless service.

Note: Do not use the Forget this AP option when the

Access Point is in an Isolated state. If you do, then the
only way to make the Access Point accessible from
the UniFi Controller is to take it down and connect it
by wire.

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Advanced Adoption

IP The IP address and SSH port of the Access Point are

populated here.

Username Enter the SSH Username for management

access.

Password Enter the SSH Password for management

access.

Inform URL The URL will be populated but you may need

to verify the accuracy as the system may have multiple
interfaces.

Adopt Click to adopt the Access Point so you can manage

it using the UniFi Controller software.

Access Point - Pending Approval

When an Access Point is in Pending Approval state, this
indicates that the Access Point is in the default state and is
available for adoption.

MAC address Displays the MAC address of the Access

Point.

Model Displays the model information.
Version Displays the version of software used on the

Access Point.

Last Seen Displays the amount of time that has passed

since the Access Point was last seen.

Locate Click to flash the LED on the Access Point and flash

the Access Point icon on the map.

Adopt Click to adopt the Access Point so you can manage

it using the UniFi Controller software.

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Forget this AP

Forget Click to remove the Access Point from

management by the UniFi Controller software and to
restore it to factory default settings.

Note: Use caution when clicking forget. This will

restore the Access Point to factory settings when in a
Connected state. Do not use the Forget option when
the Access Point is in an Isolated state. If you do, the
only way to make the Access Point accessible from
the UniFi Controller is to take it down and connect
by wire.

Chapter 10: Access Point DetailsUniFi

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Chapter 11: User/Guest DetailsUniFi

Chapter 11: User/Guest Details

The User and Guest hyperlinks bring up the User/Guest
Details window. Unless otherwise needed to specify

differences between the user and guest, this User Guide
will refer to both as user in the rest of this chapter.

There are four clickable tabs at the top of the window and
two buttons located on the bottom of the window. The
buttons are accessible from any of the tabs and perform
the following actions:

Block Allows you to block the selected user from

accessing the network.

Reconnect Allows you to reconnect a user that has been

blocked previously.

Unauthorize (Available for guests only.) Allows you

to remove authorization of wireless guest access and
disconnect the client.

The four tabs contain the following information:

Details

Overview

MAC Address Displays the MAC address of the user.
Hostname Displays the name (if defined).
IP Address Displays the IP address of the Access Point.
Uptime Displays the amount of time the Access Point has

been running without interruption.

Connected AP Displays the name or MAC address of the

Access Point this user is connected to.
If the user is offline, the following is displayed:

MAC Address Displays the MAC address of the user or

guest.

Hostname Displays the name (if defined).
Last Seen Displays the last date and time the user was

connected to the primary or guest network.

Statistics

ESSID Displays the wireless network name (SSID) of the

network that the user is connected to.

Connected AP Displays the MAC address or name of the

Access Point the user is connected to.

Channel Displays the channel being used for wireless

communication.

Signal Displays the signal level.
TX Rate Displays the transmit rate.
RX Rate Displays the reception rate.
Activity Displays user activity.
Power Save Indicates whether power saving is enabled.
Received Pkts / Bytes Displays the number of packets

and total bytes received by the user.

Sent Pkts / Bytes Displays the number of packets and

total bytes transmitted by the user.

Note: The Statistics tab will only appear when the

user is connected.

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History

Date/Time Displays the date and time the user connected

to the Access Point.

Duration Displays the time duration that the user was

connected to the Access Point.

Down Displays how many bytes were downloaded by the

user during the session.

Up Displays how many bytes were uploaded by the user

during the session.

Configuration

Config

Usergroups Allows you to select the User Group to

assign to the user. User Groups are set up under the

Settings tab > User Groups option (see “Settings > User
Groups” on page 18 for information on setting up User

Groups).
Click apply to save your changes.

Debug

Access Point Allows you to force a device to connect to a

specific Access Point. This device will then be designated a
“Noted” client on the All Clients tab.

Device Type Displays the type of device. If the device is

offline, “Unknown” is displayed.

Alias Allows you to enter a name for the user. Click apply

to save your name change.

Note Allows you to enter comments. Click apply to save

your change. Once saved, the user will be designated a
“Noted” client on the All Clients tab.

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Chapter 12: Hotspot ManagerUniFi

Chapter 12: Hotspot Manager

Hotspot Manager includes four main tabs when accessed
by the UniFi Controller admin account. These tabs include

Wireless Guests, Payments/Transactions, Vouchers, and
Operator Accounts.

The UniFi Controller admin can create operator accounts
for the Hotspot Manager. Operator accounts are designed
for use by hotels to service guests and have no access to
other UniFi administrative features. Operator accounts
will have access to three tabs after login: Wireless Guests,
Payments/Transactions, and Vouchers.

Wireless Guests

Lists the Hotspot’s currently active wireless guests.
Includes the keyword Search box and Show guests within
drop-down selections (options include last 24 hours,
3days, 7 days, 2 weeks, 30 days, and 20 days).

Download Displays the total number of bytes

downloaded by the guest.

Upload Displays the total number of bytes uploaded by

the guest.

Status Displays the remaining session time for the guest.

Actions

• Disconnect Allows you to immediately disconnect a
guest.

Extend Allows you to extend a guest’s session for an

•
additional 24 hours every time you click this button. If
you click it three times, you will extend the guest access
for three more days.

Payments/Transactions

Lists the Hotspot’s payments and transactions. Includes
the keyword Search box and Show guests within
drop-down selections (options include last 24 hours,
3days, 7 days, 2 weeks, 30 days, and 20 days).

Name/MAC Address Displays the connected guest’s

device name or MAC address.

Package Displays the type of package that was

purchased (if applicable).

Amount Displays amount paid for access (if applicable).
Authorized By Displays authorization method or none.

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Time Displays the time and date of the transaction.
Last Name Displays the user’s last name.
First Name Displays the user’s first name.
Package Displays the package description.
Amount Displays the amount of the transaction.
Extra Info If the user paid via PayPal, the Extra Info field

displays the email address associated with the PayPal
account. If the user paid via credit card, the Extra Info field
will display the type of credit card and the last four digits
of the credit card used.

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Status
Actions Allows you to refund a customer if necessary by

clicking the Refund button.

Displays the status of the transaction.

Vouchers

Allows the creation of vouchers including a distributable
code, duration values, and use restrictions.

Search Enter keywords in the Search box to find a specific

voucher based on Code, Create Time, or Note values.

Print all Unused Vouchers Click Print All Unused

Vouchers to send a page to your printer with voucher

code and validity details.

Code Displays a list of active voucher codes.
Create Time Displays the time and date the voucher was

created.

Note Displays any notes that were added using the Add

Notes option during voucher creation.

Duration Displays the duration of minutes, hours, or days

that the voucher enables the user to access the Internet.

Status Indicates whether it is a single-use or multi-use

voucher.

Actions

• Revoke Immediately deactivates the selected voucher.

Print Batch Prints the selected voucher.

•

Active Voucher Page Slider Adjust the slider from left to

right to view all Active Vouchers.

Create Vouchers Includes the following:

Create __ Specify the number of vouchers to create.

•

__ vouchers Choose whether the voucher can be used

•
One-time or for Multi-use.

for __ Choose how long the voucher is valid (options

•
include 8 hours, 24 hours, 2 days, 3 days, 4 days, 7 days, or
User-defined).

Add Notes Select to add a note specific to the batch of

•
vouchers created.

Click Create Vouchers to create the vouchers as specified.

Operator Accounts

Allows the creation of Operator Accounts that can log in to
Hotspot Manager to manage wireless guests, payments/

transactions, and vouchers.

• Search Enter keywords in the Search box to find a
specific operator account based on Name, Password, or
Notes values.

Actions Click Delete to remove an operator.

•

Account Enter a name for the operator. The Account

•
can only be A-Z, a-z, or 0-9. No spaces are allowed.

Password Enter a password for the operator. The

•
Password has to start with A-Z, a-z, or 0-9. The other
characters can only be printable ASCII characters.

Note If desired, enter a note to identify or describe the

•
operator.

Create Operator Click Create Operator to create the

•
operator account as specified. To test the operator
account, log out of the UniFi Controller software and
log in using the operator credentials. Only the Wireless
Guests, Payments/Transactions, and Vouchers tabs will
appear.

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Appendix A: Portal CustomizationUniFi

Appendix A: Portal
Customization

Overview

With Portal Customization, the UniFi Controller software
allows complete branding of a portal implementation,
allowing you to “white label” your wireless internet service
as if you had developed it yourself.

In order to provide the maximum flexibility in your
branding effort, the UniFi Controller software provides
total access to the portal directory on the system in which
it is installed.

This open architecture allows you to include unlimited
content while keeping development simple through the
use of plain .html (hand code or use any editor of your
choice). Testing is simple and immediate by reloading
changes from any browser.

Enabling Portal Customization

By default, Portal Customization is disabled in all Guest
Portal implementations. See “Settings > Guest Control”
on page 15 for more information on enabling the Guest
Portal for the following authentication and landing page

options: No authentication, Simple Password, Hotspot.
To enable Portal Customization, perform the following

steps:

1. Go to Settings and select Guest Control.

2. Make sure that the Guest Portal is enabled and select
an authentication method.

Viewing the Default Portal

Once Guest Portal > Portal Customization is enabled,
connect to the Guest Network SSID as shown below,
depending on your platform.

Windows

1. Go to Connect to Network.

Windows 7 Right-click the Network icon.

-

Windows Vista Go to Start > Connect To.

-

Windows XP Right-click the Wireless Network icon

­in the System Tray (lower right corner of the screen)
and then click View Available Wireless Networks.

2. Select the Guest Network SSID and click Connect.

3. Depending on the security type applied to the
network, enter the security key or password. Click OK
or Connect.

4. Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 15 for screenshots of default
portal pages by authentication method).

Mac

1. Click the AirPort icon in the menu bar (top left side
of the screen).

2. Select the Guest Network SSID and click Connect.

3. Depending on the security type applied to the
network, enter the security key or password. Click OK.

4. Once connected, the AirPort
gray to solid black. The number of black lines indicates
the signal strength.

5. Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 15 for screenshots of default
portal pages by authentication method).

icon will change from

3. Select Enable portal customization and click Apply.

Ubiquiti Networks, Inc.

Setup

The html and css files are located on the system that the
UniFi Controller software has been installed on. The file
paths are in the following locations:

Mac:
/Applications/UniFi.app/Contents/Resources/data/portal
Windows:
<Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\data\

portal
For specific instructions on accessing the files, refer to the

specific operating system:

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Mac

1. Navigate to Go > Applications.

2. Control-click the UniFi application and select Show
Package Contents.

3. Double-click the Contents folder to open it.

4. Double-click the Resources folder to open it.

6. Double-click the portal folder to open it.

Windows

The Windows files are located in the following location:

<Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\
data\portal

Customizable Default Files

The following default customizable html and css files can
be found in the portal folder:

index.html The main landing page.

•

payment.html Used for credit card information

•
submission. Requires https and also serves as an
example of an additional .html page.

fail.html Page displayed when there is an error

•
handling a guest login.

reset-min.css

•

• styles.css

Another important customizable file is located in the
bundle folder. The messages.properties file can be edited
with a text editor such as TextEdit. This defines package
costs, length of access, package titles, and how the charge
will appear on a customer’s credit card. Error messages are
also defined here.

5. Double-click the data folder to open it.

Ubiquiti Networks, Inc.

Additional details on portal customization can be found in
our forum at:

http://wiki.ubnt.com/unifi-portal-customization

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Appendix B: UniFi Discovery UtilityUniFi

Appendix B: UniFi Discovery
Utility

Overview

The Ubiquiti UniFi Discovery Utility includes tools that
allow the discovery and management of UniFi Enterprise
WiFi System Access Points. It is installed automatically as
part of the UniFi Controller software installation process.
See “Software Installation” on page 10 for more
information.

Launching the UniFi Discovery Utility

Mac Users

From the Finder, click Go > Applications and double-click
the UniFi-Discover.app icon.

PC Users

Go to Start > All Programs > Ubiquiti UniFi and
double-click the UniFi-Discover icon.

UniFi Discovery Utility Interface

Upon launch, the UniFi Discovery Utility listens to Layer-2
broadcast/multicast beacons from UniFi Access Points
in both a factory default state and an unmanaged state
(adopted but unable to contact the UniFi Controller
software).

MAC Address Displays the MAC address and alias (in

parentheses if specified – see “Configuration” on page
37 for details on specifying an alias) of the Access Point.

IP Address Displays the IP address of the Access Point

and the method used by the Access Point to obtain an IP
address (in parentheses as DHCP or Static).

Model Displays the model name of the UniFi WiFi System

Access Point.

Version The software version installed on the Access

Point is displayed here.

Status Displays the current status of the Access Point.

Possible statuses include: Pending, Managed/Adopted,
Login Failed, and IP Unreachable.

Locate Click to locate the Access Point. The following

window appears:

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The LED on the Access Point will flash so that it can be
identified from other Access Points. If the Access Point’s
status requires the entry of a username and password,
enter them before clicking Apply.

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Manage Click to set the inform URL, allowing the

Access Point to be managed by an instance of the UniFi
Controller software running in a NOC or in the cloud (see
“Network Topology Requirements” on page 2 for a
visual representation of this configuration). The following
window appears:

Reboot Click to reboot Access Point. The following

window appears:

If the Access Point’s status requires the entry of a
username and password, enter them before clicking Apply.

Enter the URL, port, and path to the instance of the UniFi
Controller software that the Access Point is to be managed
by. If the Access Point’s status requires the entry of a
username and password, enter them before clicking Apply.

Reset Click to restore the Access Point to factory default

settings. The following window appears:

If the Access Point’s status requires the entry of a
username and password, enter them before clicking Apply.

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Appendix C: SpecificationsUniFi

Appendix C: Specifications

UniFi AP PRO

Dimensions 200 x 200 x 36.5 mm
Weight 298 g (358 g with Mounting Kits)
Networking Interface (2) 10/100/1000 Ethernet Ports
Buttons Reset
Antennas

2.4 GHz

5 GHz
Wi-Fi Standards 802.11 a/b/g/n
Power Method Passive Power over Ethernet (48V), 802.3af Supported
Power Supply 48V, 0.5A PoE Adapter (Included)
Maximum Power Consumption 12 W
Maximum TX Power

2.4 GHz

5 GHz
BSSID Up to Four Per Radio
Power Save Supported
Wireless Security WEP, WPA-PSK, WPA-TKIP,

WPA2 AES, 802.11i
&HUWL½FDWLRQV CE, FCC, IC
Mounting Wall/Ceiling (Kits Included)
Operating Temperature -10 to 70° C
Operating Humidity 5 - 80% Condensing

3 Integrated (Supports 3x3 MIMO with Spatial Diversity)
2 Integrated (Supports 2x2 MIMO with Spatial Diversity)

30 dBm
22 dBm

$GYDQFHG©7UDI½F©0DQDJHPHQW

VLAN 802.1Q
Advanced QoS Per-User Rate Limiting
*XHVW©WUDI½F©LVRODWLRQ Supported
WMM Voice, Video, Best Effort, and Background
Concurrent Clients 200+

Supported Data Rates (Mbps)

Standards Data Rates

802.11a 6, 9, 12, 18, 24, 36, 48, 54 Mbps

802.11n 6.5 Mbps to 450 Mbps (MCS0 - MCS23, HT 20/40)

802.11b 1, 2, 5.5, 11 Mbps

802.11g 6, 9, 12, 18, 24, 36, 48, 54 Mbps

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UniFi AP-AC (UAP-AC)

Dimensions 200 x 204 x 27 mm
Weight 508 g (566 g with Mounting Kits)
Networking Interface (2) 10/100/1000 Ethernet Ports
Buttons Reset
Antennas

2.4 GHz

5 GHz
Wi-Fi Standards 802.11 a/b/g/n/ac
Power Method Passive Power over Ethernet (48V), 802.3at Supported

Power Supply 48V, 0.5A PoE Gigabit Adapter Included
Maximum Power Consumption 22 W
Maximum TX Power

2.4 GHz

5 GHz
BSSID Up to Four per Radio
Power Save Supported
Wireless Security WEP, WPA-PSK, WPA-TKIP,

&HUWL½FDWLRQV CE, FCC, IC
Mounting Wall/Ceiling (Kits Included)
Operating Temperature -10 to 55° C
Operating Humidity 5 - 80% Condensing

3 Integrated (Supports 3x3 MIMO with Spatial Diversity)
3 Integrated (Supports 3x3 MIMO with Spatial Diversity)

(Supported Voltage Range: 39 to 57VDC)

Appendix C: SpecificationsUniFi

28 dBm
28 dBm

WPA2 AES, 802.11i

$GYDQFHG©7UDI½F©0DQDJHPHQW

VLAN 802.1Q
Advanced QoS Per-User Rate Limiting
*XHVW©7UDI½F©,VRODWLRQ Supported
WMM Voice, Video, Best Effort, and Background
Concurrent Clients 200+

Supported Data Rates (Mbps)

Standard Data Rates

802.11a 6, 9, 12, 18, 24, 36, 48, 54 Mbps

802.11n 6.5 Mbps to 450 Mbps (MCS0 - MCS23, HT 20/40)

802.11ac 6.5 Mbps to 1300 Mbps (MCS0 - MCS9 NSS1/2/3, VHT 20/40/80)

802.11b 1, 2, 5.5, 11 Mbps

802.11g 6, 9, 12, 18, 24, 36, 48, 54 Mbps

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Appendix D: Safety Notices

1. Read, follow, and keep these instructions.

2. Heed all warnings.

3. Only use attachments/accessories specified by the
manufacturer.

WARNING: Do not use this product in location that

can be submerged by water.

WARNING: Avoid using this product during an

electrical storm. There may be a remote risk of
electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage,
frequency, and current requirements indicated on the
manufacturer’s label. Connection to a different power
source than those specified may result in improper
operation, damage to the equipment or pose a fire
hazard if the limitations are not followed.

2. There are no operator serviceable parts inside this
equipment. Service should be provided only by a
qualified service technician.

3. This equipment is provided with a detachable power
cord which has an integral safety ground wire intended
for connection to a grounded safety outlet.

a. Do not substitute the power cord with one that

is not the provided approved type. Never use an
adapter plug to connect to a 2-wire outlet as this
will defeat the continuity of the grounding wire.

b. The equipment requires the use of the ground wire

as a part of the safety certification, modification or
misuse can provide a shock hazard that can result in
serious injury or death.

c. Contact a qualified electrician or the manufacturer

if there are questions about the installation prior to
connecting the equipment.

d. Protective earthing is provided by Listed AC

adapter. Building installation shall provide
appropriate short-circuit backup protection.

e. Protective bonding must be installed in accordance

with local national wiring rules and regulations.

Appendix D: Safety NoticesUniFi

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Appendix E: WarrantyUniFi

Appendix E: Warranty

Limited Warranty

UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”)
warrants that the product(s) furnished hereunder (the
“Product(s)”) shall be free from defects in material and
workmanship for a period of one (1) year from the date
of shipment by UBIQUITI NETWORKS under normal use
and operation. UBIQUITI NETWORKS’ sole and exclusive
obligation and liability under the foregoing warranty
shall be for UBIQUITI NETWORKS, at its discretion, to
repair or replace any Product that fails to conform to the
above warranty during the above warranty period. The
expense of removal and reinstallation of any Product is
not included in this warranty. The warranty period of any
repaired or replaced Product shall not extend beyond its
original term.

Warranty Conditions

The above warranty does not apply if the Product:
(I) has been modified and/or altered, or an addition

made thereto, except by Ubiquiti Networks, or
Ubiquiti Networks’ authorized representatives, or as
approved by Ubiquiti Networks in writing;

(II) has been painted, rebranded or physically modified in

any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence,

abnormal physical, electromagnetic or electrical

stress, including lightning strikes, or accident;
(V) has been damaged or impaired as a result of using

third party firmware; or
(VI) has no original Ubiquiti MAC label, or is missing any

other original Ubiquiti label(s).
(VII) has not been received by Ubiquiti within 30 days of

issuance of the RMA.
In addition, the above warranty shall apply only if: the

product has been properly installed and used at all times
in accordance, and in all material respects, with the
applicable Product documentation; all Ethernet cabling
runs use CAT5 (or above), and for outdoor installations,
shielded Ethernet cabling is used, and for indoor
installations, indoor cabling requirements are followed.

Returns

No Products will be accepted for replacement or repair
without obtaining a Return Materials Authorization (RMA)
number from UBIQUITI NETWORKS during the warranty
period, and the Products being received at UBIQUITI
NETWORKS’ facility freight prepaid in accordance with the
RMA process of UBIQUITI NETWORKS. Products returned
without an RMA number will not be processed and will be
returned freight collect or subject to disposal. Information
on the RMA process and obtaining an RMA number can be
found at:

www.ubnt.com/support/warranty.

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED
HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS
AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE AND
HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE
NO OTHER REPRESENTATION OR WARRANTY OF ANY
KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES,
OR WARRANTIES OF MERCHANTABILITY, ACCURACY,
QUALITY OF SERVICE OR RESULTS, AVAILABILITY,
SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET
ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT AND ANY WARRANTIES ARISING
FROM ANY COURSE OF DEALING, USAGE OR TRADE
PRACTICE IN CONNECTION WITH SUCH PRODUCTS
AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER
UBIQUITI NETWORKS NOR ITS THIRD PARTY PROVIDERS
CONTROL BUYER’S EQUIPMENT OR THE TRANSFER OF
DATA OVER COMMUNICATIONS FACILITIES, INCLUDING
THE INTERNET, AND THAT THE PRODUCTS AND SERVICES
MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS,
DELAYS, CANCELLATIONS AND OTHER PROBLEMS
INHERENT IN THE USE OF COMMUNICATIONS FACILITIES.
UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR
THIRD PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY
INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY
FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET
LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE
FOREGOING. In addition, UBIQUITI NETWORKS does not
warrant that the operation of the Products will be error­free or that operation will be uninterrupted. In no event
shall UBIQUITI NETWORKS be responsible for damages
or claims of any nature or description relating to system
performance, including coverage, buyer’s selection of
products (including the Products) for buyer’s application
and/or failure of products (including the Products) to meet
government or regulatory requirements.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO
EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST
PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING
OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF
USE OF THE PRODUCT, WHETHER BASED IN WARRANTY,
CONTRACT, TORT OR OTHER LEGAL THEORY, AND
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

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Note

Some countries, states and provinces do not allow
exclusions of implied warranties or conditions, so the
above exclusion may not apply to you. You may have
other rights that vary from country to country, state to
state, or province to province. Some countries, states
and provinces do not allow the exclusion or limitation of
liability for incidental or consequential damages, so the
above limitation may not apply to you. EXCEPT TO THE
EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY
TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND
ARE IN ADDITION TO, THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE
(EMBEDDED IN THE PRODUCT) TO YOU. The United
Nations Convention on Contracts for the International Sale
of Goods shall not apply to any transactions regarding the
sale of the Products.

Appendix E: WarrantyUniFi

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Appendix F: Compliance InformationUniFi

Appendix F: Compliance
Information

FCC

Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received,

including interference that may cause undesired
operation.

NOTE: This equipment has been tested and found
to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference when the equipment is operated in
a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operations of this equipment in a
residential area is likely to cause harmful interference
in which case the user will be required to correct the
interference at his own expense.

For MPE and antenna usage details, please visit our
website at www.ubnt.com/products

Cet appareil est conforme à la norme RSS Industrie Canada
exempts de licence norme(s). Son fonctionnement est
soumis aux deux conditions suivantes:

1. cet appareil ne peut pas provoquer d’interférences et

2. cet appareil doit accepter toute interférence, y compris
les interférences qui peuvent causer un mauvais
fonctionnement du dispositif.

RF Exposure Warning

The antennas used for this transmitter must be installed
to provide a separation distance of at least 20 cm from
all persons and must not be located or operating in
conjunction with any other antenna or transmitter, except
as listed for this product’s certification.

Les antennes utilisées pour ce transmetteur doivent
être installé en considérant une distance de séparation
de toute personnes d’au moins 20 cm et ne doivent pas
être localisé ou utilisé en conflit avec tout autre antenne
ou transmetteur, excluant la liste de certification de ce
produit.

CE Marking

CE marking on this product represents the product is in
compliance with all directives that are applicable to it.

Alert sign! Follows CE marking

Alert sign must be indicated if a restriction on use applied
to the product and it must follow the CE marking.

Industry Canada

This Class A digital apparatus complies with Canadian
ICES-003.

To reduce potential radio interference to other users, the
antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p.) is not more
than that permitted for successful communication.

This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions:

1. this device may not cause interference, and

2. this device must accept any interference, including
interference that may cause undesired operation of the
device.

Cet appareil numérique de la classe A est confrome à la
norme NMB-003 Canada.

Pour réduire le risque d’interférence aux autres
utilisateurs, le type d’antenne et son gain doivent être
choisies de façon que la puissance isotrope rayonnée
équivalente (PIRE) ne dépasse pas ce qui est nécessaire
pour une communication réussie.

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Appendix F: Compliance InformationUniFi

RoHS/WEEE Compliance Statement

English

European Directive 2002/96/EC requires that the
equipment bearing this symbol on the product and/
or its packaging must not be disposed of with unsorted
municipal waste. The symbol indicates that this product
should be disposed of separately from regular household
waste streams. It is your responsibility to dispose
of this and other electric and electronic equipment
via designated collection facilities appointed by the
government or local authorities. Correct disposal
and recycling will help prevent potential negative
consequences to the environment and human health. For
more detailed information about the disposal of your old
equipment, please contact your local authorities, waste
disposal service, or the shop where you purchased the
product.

Deutsch

Die Europäische Richtlinie 2002/96/EC verlangt, dass
technische Ausrüstung, die direkt am Gerät und/oder an
der Verpackung mit diesem Symbol versehen ist , nicht
zusammen mit unsortiertem Gemeindeabfall entsorgt
werden darf. Das Symbol weist darauf hin, dass das
Produkt von regulärem Haushaltmüll getrennt entsorgt
werden sollte. Es liegt in Ihrer Verantwortung, dieses Gerät
und andere elektrische und elektronische Geräte über die
dafür zuständigen und von der Regierung oder örtlichen
Behörden dazu bestimmten Sammelstellen zu entsorgen.
Ordnungsgemäßes Entsorgen und Recyceln trägt dazu
bei, potentielle negative Folgen für Umwelt und die
menschliche Gesundheit zu vermeiden. Wenn Sie weitere
Informationen zur Entsorgung Ihrer Altgeräte benötigen,
wenden Sie sich bitte an die örtlichen Behörden oder
städtischen Entsorgungsdienste oder an den Händler, bei
dem Sie das Produkt erworben haben.

detallada sobre la eliminación segura de su aparato usado,
consulte a las autoridades locales, al servicio de recogida
y eliminación de residuos de su zona o pregunte en la
tienda donde adquirió el producto.

Français

La directive européenne 2002/96/CE exige que
l’équipement sur lequel est apposé ce symbole sur le
produit et/ou son emballage ne soit pas jeté avec les
autres ordures ménagères. Ce symbole indique que
le produit doit être éliminé dans un circuit distinct
de celui pour les déchets des ménages. Il est de votre
responsabilité de jeter ce matériel ainsi que tout autre
matériel électrique ou électronique par les moyens de
collecte indiqués par le gouvernement et les pouvoirs
publics des collectivités territoriales. L’élimination et le
recyclage en bonne et due forme ont pour but de lutter
contre l’impact néfaste potentiel de ce type de produits
sur l’environnement et la santé publique. Pour plus
d’informations sur le mode d’élimination de votre ancien
équipement, veuillez prendre contact avec les pouvoirs
publics locaux, le service de traitement des déchets, ou
l’endroit où vous avez acheté le produit.

Italiano

La direttiva europea 2002/96/EC richiede che le
apparecchiature contrassegnate con questo simbolo sul
prodotto e/o sull’imballaggio non siano smaltite insieme
ai rifiuti urbani non differenziati. Il simbolo indica che
questo prodotto non deve essere smaltito insieme ai
normali rifiuti domestici. È responsabilità del proprietario
smaltire sia questi prodotti sia le altre apparecchiature
elettriche ed elettroniche mediante le specifiche strutture
di raccolta indicate dal governo o dagli enti pubblici
locali. Il corretto smaltimento ed il riciclaggio aiuteranno
a prevenire conseguenze potenzialmente negative per
l’ambiente e per la salute dell’essere umano. Per ricevere
informazioni più dettagliate circa lo smaltimento delle
vecchie apparecchiature in Vostro possesso, Vi invitiamo
a contattare gli enti pubblici di competenza, il servizio di
smaltimento rifiuti o il negozio nel quale avete acquistato
il prodotto.

Español

La Directiva 2002/96/CE de la UE exige que los equipos
que lleven este símbolo en el propio aparato y/o en su
embalaje no deben eliminarse junto con otros residuos
urbanos no seleccionados. El símbolo indica que el
producto en cuestión debe separarse de los residuos
domésticos convencionales con vistas a su eliminación. Es
responsabilidad suya desechar este y cualesquiera otros
aparatos eléctricos y electrónicos a través de los puntos
de recogida que ponen a su disposición el gobierno y las
autoridades locales. Al desechar y reciclar correctamente
estos aparatos estará contribuyendo a evitar posibles
consecuencias negativas para el medio ambiente y la
salud de las personas. Si desea obtener información más

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Appendix G: Declaration of ConformityUniFi

Appendix G: Declaration of
Conformity

Česky
[Czech]

Dansk
[Danish]

Nederlands
[Dutch]

English

Eesti
[Estonian]

Suomi
[Finnish]

Français
[French]

Deutsch
[German]

Ελληνική
[Greek]

Magyar
[Hungarian]

UBIQUITI NETWORKS tímto prohla uje, e tento UBIQUITI
NETWORKS device, je ve shod se základními po adavky a dal ími
p íslu n mi ustanoveními sm rnice 1999/5/ES.

Undertegnede UBIQUITI NETWORKS erklærer herved, at
følgende udstyr UBIQUITI NETWORKS device, overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Hierbij verklaart UBIQUITI NETWORKS dat het toestel UBIQUITI
NETWORKS device, in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Bij deze verklaart UBIQUITI NETWORKS dat deze UBIQUITI
NETWORKS device, voldoet aan de essentiële eisen en aan de
overige relevante bepalingen van Richtlijn 1999/5/EC.

Hereby, UBIQUITI NETWORKS, declares that this UBIQUITI
NETWORKS device, is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/
EC.

Käesolevaga kinnitab UBIQUITI NETWORKS seadme UBIQUITI
NETWORKS device, vastavust direktiivi 1999/5/EÜ põhinõuetele
ja nimetatud direktiivist tulenevatele teistele asjakohastele
sätetele.

UBIQUITI NETWORKS vakuuttaa täten että UBIQUITI NETWORKS
device, tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.

Par la présente UBIQUITI NETWORKS déclare que l’appareil
UBIQUITI NETWORKS, device est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive
1999/5/CE.

Par la présente, UBIQUITI NETWORKS déclare que ce UBIQUITI
NETWORKS device, est conforme aux exigences essentielles et
aux autres dispositions de la directive 1999/5/CE qui lui sont
applicables.

Hiermit erklärt UBIQUITI NETWORKS, dass sich diese UBIQUITI
NETWORKS device, in Übereinstimmung mit den grundlegenden
Anforderungen und den anderen relevanten Vorschriften der
Richtlinie 1999/5/EG befindet”. (BMWi)

Hiermit erklärt UBIQUITI NETWORKS die Übereinstimmung des
Gerätes UBIQUITI NETWORKS device, mit den grundlegenden
Anforderungen und den anderen relevanten Festlegungen der
Richtlinie 1999/5/EG. (Wien)

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ UBIQUITI NETWORKS ΔΗΛΩΝΕΙ ΟΤΙ UBIQUITI
NETWORKS device, ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ
ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ
1995/5/ΕΚ.

Alulírott, UBIQUITI NETWORKS nyilatkozom, hogy a
UBIQUITI NETWORKS device, megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Malti
[Maltese]

Norsk
[Norwegian]

Slovensky
[Slovak]

Svenska
[Swedish]

Español
[Spanish]

Polski
[Polish]

Português
[Portuguese]

Română
[Romanian]

Hawnhekk, UBIQUITI NETWORKS, jiddikjara li dan UBIQUITI
NETWORKS device, jikkonforma mal- ti ijiet essenzjali u ma
provvedimenti o rajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

UBIQUITI NETWORKS erklærer herved at utstyret UBIQUITI
NETWORKS device, er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.

UBIQUITI NETWORKS t mto vyhlasuje, e UBIQUITI NETWORKS
device, sp a základné po iadavky a v etky príslu né ustanovenia
Smernice 1999/5/ES.

Härmed intygar UBIQUITI NETWORKS att denna UBIQUITI
NETWORKS device, står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår
av direktiv 1999/5/EG.

Por medio de la presente UBIQUITI NETWORKS declara que
el UBIQUITI NETWORKS device, cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.

Niniejszym, firma UBIQUITI NETWORKS o wiadcza, e produkt serii
UBIQUITI NETWORKS device, spełnia zasadnicze wymagania i
inne istotne postanowienia Dyrektywy 1999/5/EC.

UBIQUITI NETWORKS declara que este UBIQUITI NETWORKS
device, está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.

Prin prezenta, UBIQUITI NETWORKS declară că acest dispozitiv
UBIQUITI NETWORKS este în conformitate cu cerințele esențiale
și alte prevederi relevante ale Directivei 1999/5/CE.

Íslenska
[Icelandic]

Italiano
[Italian]

Latviski
[Latvian]

Lietuvi
[Lithuanian]

Hér me l sir UBIQUITI NETWORKS yfir ví a UBIQUITI NETWORKS
device, er í samræmi vi grunnkröfur og a rar kröfur, sem ger ar
eru í tilskipun 1999/5/EC.

Con la presente UBIQUITI NETWORKS dichiara che questo
UBIQUITI NETWORKS device, è conforme ai requisiti essenziali ed
alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/
CE.

Ar o UBIQUITI NETWORKS deklar , ka UBIQUITI NETWORKS
device, atbilst Direkt vas 1999/5/EK b tiskaj m pras b m un citiem
ar to saist tajiem noteikumiem.

UBIQUITI NETWORKS deklaruoja, kad šis UBIQUITI NETWORKS
įrenginys atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.

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Appendix H: Contact
Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located around the world
and are dedicated to helping customers resolve software,
hardware compatibility, or field issues as quickly as
possible. We strive to respond to support inquiries within
a 24-hour period.

Online Resources

Support: support.ubnt.com
Community: community.ubnt.com
Downloads: downloads.ubnt.com

2580 Orchard Parkway
San Jose, CA 95131

www.ubnt.com

© 2012-2013 Ubiquiti Networks, Inc. All rights reserved. UniFi™ and
Ubiquiti Networks

™

Maps

is a trademark of Google, Inc. PayPal™ is a trademark of PayPal, Inc.

™

WPA

and WPA2™ are trademarks of the Wi-Fi Alliance.

™

are trademarks of Ubiquiti Networks, Inc. Google

Appendix H: Contact InformationUniFi

Ubiquiti Networks, Inc.

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