Turtle Beach Elite Pro Tournament Instruction manual
PS4™ | Xbox One | Mobile | PC & Mac
®
USER GUIDE
Elite Pro Tournament Headset | Elite Pro A.M.P. | Elite Pro T.A.A. |
Elite Pro T.A.C. | Elite Pro Tournament Noise-Cancelling Microphone
Table of Contents
Elite Pro Tournament Headset P3
Elite Pro A.M.P. P20
Elite Pro Tactical Audio Adapter P29
Elite Pro Tactical Audio Controller P39
Elite Pro Tournament Noise Cancelling Microphone P60
ELITE PRO
TOURNAMENT HEADSET
Congratulations on your purchase of the Elite Pro Tournament headset from Turtle Beach.
Turtle Beach brings over 45 years of expertise to transforming your listening experience.
Table of Contents
About the Elite Pro Tournament Headset P5
Package Contents P6
Basic Setup P7
Perfect Fit Setup P9
PC/Mac® Setup P11
Xbox One Setup P12
PS4™ Setup P13
Troubleshooting Tips P14
Important Safety Information P15
Regulatory Compliance Statements P16
Warranty Information P19
About the Elite Pro
The Turtle Beach® Elite Pro is the rst gaming headset designed from the ground-up for eSports
athletes. The Elite Pro’s 50mm Nanoclear™ speakers deliver more efcient, crisper audio with
less distortion for a game-changing sound experience, while the Pro Gaming Microphone with
TruSpeak™ Technology provides crystal-clear chat so your commands are always heard.
The Elite Pro also debuts Turtle Beach’s unique ComforTec™ Fit System – a revolutionary adjustment
system for truly personalized comfort, including AeroFit™ Ear Cushions – where groundbreaking
material technologies combine to deliver passive noise isolation with cooling comfort, and the
patented ProSpecs™ Glasses Relief System – alleviating ear cushion pressure for gamers who wear
glasses. Elite eSports performance, ultimate comfort…this is Elite Pro.
5
Elite Pro Headset
Package Contents
Video demonstrations at
turtlebeach.com/elitepro
Any questions?
turtlebeach.com/support
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6
Elite Pro Headset
20°
Basic Setup
Connect the Elite Pro Microphone into the slot on the left earcup of the Elite Pro Headset. Press rmly
to ensure a solid connection. Once fully inserted, the microphone should be able to rotate easily
within the slot.
The exible microphone boom allows for adjustment to user preference, however we suggest that
the microphone is positioned as seen in the diagram below for best performance.
Elite Pro Microphone
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7
Elite Pro Headset
Basic Setup
Connect the Elite Pro 1.3m Audio Cable to the short cable hanging from the Left Earcup of the Elite Pro
Headset. Once fully inserted, the Orange stripes on the Elite Pro 1.3m Audio Cable should be visible
through the corresponding slots on the connector.
Note: When removing the Elite Pro 1.3m Audio Cable do not disconnect by pulling on the cable.
Grip the thicker plug section rmly and pull to separate.
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8
Elite Pro Headset
Get the Perfect Fit
The ComforTec™ Fit System provides two methods of adjusting your headset’s t. This allows for
independent adjustment of Tension and Size.
While the headset is in your hands, adjust the sliders on the top headband toward the center for a
looser t and toward the earcups for a tighter t. This is a ne adjustment, so after wearing the headset
for a time make small changes to the tension until you nd the perfect t.
Looser
Tighter
Tighter
The headset also has three different size adjustments that can be changed by pulling up/down on the
Earcups. This size can be checked using the indicator on the side of the headset (1-3).
1
Smaller
2
Larger
3
All size/tension adjustments should be made while the headset is not on your head. After adjusting,
wear the headset for 15-20 minutes in order to get a feel for whether you need more or less tension.
Video demonstration at turtlebeach.com/elitepro
9
Elite Pro Headset
Get the Perfect Fit
For those gamers who wear glasses, headphones can sometimes cause a headache. The Elite Pro utilizes
the ProSpecs™ Glasses Relief System to prevent this problem. This system creates a relief in the ear
cushion material for the eyeglasses frame.
Video demonstration at turtlebeach.com/elitepro
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10
Elite Pro Headset
PC/ Mac® & Mobile Setup
* PC Splitter Cable not included
Note: If you are using your Elite Pro on a PC that uses separate Headphone & Mic (often color
coded - green & pink) jacks, contact our Support Team for more information:
http://www.turtlebeach.com/contact-support
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11
Elite Pro Headset
Xbox One Setup
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12
Elite Pro Headset
PS4™ Setup
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13
Troubleshooting Tips
Elite Pro Headset
Issue Solution
1. Make sure the Elite Pro Microphone Boom is inserted
fully into the jack. It should be able to rotate freely. Try
disconnecting and reconnecting the boom.
2. Check that the Mic Mute Switch on the In-Line controls is
Microphone Problems
Audio Problems
not set to “Mute”.
3. If no one can hear you when playing on console, try
connecting the Elite Pro Headset to a phone and
making a call. Cover the phone, to make sure the
Elite Pro Microphone is being used and not your phone’s
built in mic. If the phone call is successful, refer to section
of the guide covering setup.
1. Make sure the Elite Pro Audio Cable is fully connected to
the breakaway connector. When inserted fully, the orange
stripes should line up with the slots. Try disconnecting
and reconnecting the cable.
2. If you are still unable to hear any audio on console, try
connecting the Elite Pro Headset to a phone and listening
to some music. If the music plays normally, refer to the
section of the guide covering your particular setup.
No/Inconsistent Chat Audio
(Xbox One)
Microphone Not Working
with Phone
Static in Audio or for others in
your Party
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or support.turtlebeach.com
If you are sometimes able to hear teammates/those in your
party and other times cannot, it’s possible your NAT Type
is set to “Strict”. This has to do with your personal router
settings and not the Elite Pro Headset or console directly.
For more information, refer to: http://support.xbox.com/
en-US/xbox-one/networking/nat-error-solution
If your Elite Pro Headset is working ne with most of your
personal devices but not a particular phone or tablet, the
pinout might not be compatible. Contact Turtle Beach
Support to explore additional troubleshooting at
support.turtlebeach.com.
Ofcial Xbox One Controllers connected via USB Cable
and 3rd Party Wired Controllers can result in a sub-par
audio experience including static and audio artifacts.
We recommend always using ofcial Xbox One Wireless
Controllers for the best performance.
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14
Important Safety Information
To avoid potential damage to the device, always disconnect all cables before transporting it.
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for
extended periods of time, so it is important to keep the volume at a safe level. Over time, your
ears adapt to loud volume levels, so a level that may not cause initial discomfort can still damage
your hearing. If you experience ringing in your ears after listening with the headset, it means the
volume is set too loud.
The louder the volume is set, the less time it takes to affect your hearing. So, please take care to
listen at moderate levels.
· Before placing a headset on your ears, turn the volume down completely, then slowly increase it
to a comfortable level.
· Turn down the volume if you can’t hear people speaking near you.
· Avoid turning up the volume to block out noisy surroundings.
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15
Regulatory Compliance Statements for the Elite Pro
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est
conforme à la norme NMB-003 du Canada.
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16
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
This equipment may be operated in the countries that comprise the member countries of the European Union and the
European Fair Trade Association. These countries, listed below, are referred to as The European Community throughout
this document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY,
GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND,
PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY,
SWITZERLAND
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2014/30/EU).
This equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2014 (T-Mark License),
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 + Am 2: 2013 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN 50332-2: 2003, EN 71-3: 2013.
Emissions: EN 55022:2010 + AC: 2011, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010,
EN 61000-4-2: 2009, EN 61000-4-3: 2006 + A2: 2010, EN 61000-4-8: 2010.
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2014/35/EU, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
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17
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
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18
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication,
or other causes unrelated to defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
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19
PS4™
A.M.P. FOR PLAYSTATION® 4
*
*For use with the Elite Pro Headset Only
Table of Contents
About the Elite Pro Tournament A.M.P. P22
PS4™ Setup P23
Troubleshooting tips P24
Regulatory Compliance Statements P25
Warranty Information P27
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