PS4™ | Xbox One | Mobile | PC & Mac
®
USER GUIDE
Elite Pro Tournament Headset | Elite Pro A.M.P. | Elite Pro T.A.A. |
Elite Pro T.A.C. | Elite Pro Tournament Noise-Cancelling Microphone
Table of Contents
Elite Pro Tournament Headset P3
Elite Pro A.M.P. P20
Elite Pro Tactical Audio Adapter P29
Elite Pro Tactical Audio Controller P39
Elite Pro Tournament Noise Cancelling Microphone P60
ELITE PRO
TOURNAMENT HEADSET
Congratulations on your purchase of the Elite Pro Tournament headset from Turtle Beach.
Turtle Beach brings over 45 years of expertise to transforming your listening experience.
Table of Contents
About the Elite Pro Tournament Headset P5
Package Contents P6
Basic Setup P7
Perfect Fit Setup P9
PC/Mac® Setup P11
Xbox One Setup P12
PS4™ Setup P13
Troubleshooting Tips P14
Important Safety Information P15
Regulatory Compliance Statements P16
Warranty Information P19
About the Elite Pro
The Turtle Beach® Elite Pro is the rst gaming headset designed from the ground-up for eSports
athletes. The Elite Pro’s 50mm Nanoclear™ speakers deliver more efcient, crisper audio with
less distortion for a game-changing sound experience, while the Pro Gaming Microphone with
TruSpeak™ Technology provides crystal-clear chat so your commands are always heard.
The Elite Pro also debuts Turtle Beach’s unique ComforTec™ Fit System – a revolutionary adjustment
system for truly personalized comfort, including AeroFit™ Ear Cushions – where groundbreaking
material technologies combine to deliver passive noise isolation with cooling comfort, and the
patented ProSpecs™ Glasses Relief System – alleviating ear cushion pressure for gamers who wear
glasses. Elite eSports performance, ultimate comfort…this is Elite Pro.
5
Elite Pro Headset
Package Contents
Video demonstrations at
turtlebeach.com/elitepro
Any questions?
turtlebeach.com/support
Go to Table of Contents
6
Elite Pro Headset
20°
Basic Setup
Connect the Elite Pro Microphone into the slot on the left earcup of the Elite Pro Headset. Press rmly
to ensure a solid connection. Once fully inserted, the microphone should be able to rotate easily
within the slot.
The exible microphone boom allows for adjustment to user preference, however we suggest that
the microphone is positioned as seen in the diagram below for best performance.
Elite Pro Microphone
Go to Table of Contents
7
Elite Pro Headset
Basic Setup
Connect the Elite Pro 1.3m Audio Cable to the short cable hanging from the Left Earcup of the Elite Pro
Headset. Once fully inserted, the Orange stripes on the Elite Pro 1.3m Audio Cable should be visible
through the corresponding slots on the connector.
Note: When removing the Elite Pro 1.3m Audio Cable do not disconnect by pulling on the cable.
Grip the thicker plug section rmly and pull to separate.
Go to Table of Contents
8
Elite Pro Headset
Get the Perfect Fit
The ComforTec™ Fit System provides two methods of adjusting your headset’s t. This allows for
independent adjustment of Tension and Size.
While the headset is in your hands, adjust the sliders on the top headband toward the center for a
looser t and toward the earcups for a tighter t. This is a ne adjustment, so after wearing the headset
for a time make small changes to the tension until you nd the perfect t.
Looser
Tighter
Tighter
The headset also has three different size adjustments that can be changed by pulling up/down on the
Earcups. This size can be checked using the indicator on the side of the headset (1-3).
1
Smaller
2
Larger
3
All size/tension adjustments should be made while the headset is not on your head. After adjusting,
wear the headset for 15-20 minutes in order to get a feel for whether you need more or less tension.
Video demonstration at turtlebeach.com/elitepro
9
Elite Pro Headset
Get the Perfect Fit
For those gamers who wear glasses, headphones can sometimes cause a headache. The Elite Pro utilizes
the ProSpecs™ Glasses Relief System to prevent this problem. This system creates a relief in the ear
cushion material for the eyeglasses frame.
Video demonstration at turtlebeach.com/elitepro
Go to Table of Contents
10
Elite Pro Headset
PC/ Mac® & Mobile Setup
* PC Splitter Cable not included
Note: If you are using your Elite Pro on a PC that uses separate Headphone & Mic (often color
coded - green & pink) jacks, contact our Support Team for more information:
http://www.turtlebeach.com/contact-support
Go to Table of Contents
11
Elite Pro Headset
Xbox One Setup
Go to Table of Contents
12
Elite Pro Headset
PS4™ Setup
Go to Table of Contents
13
Troubleshooting Tips
Elite Pro Headset
Issue Solution
1. Make sure the Elite Pro Microphone Boom is inserted
fully into the jack. It should be able to rotate freely. Try
disconnecting and reconnecting the boom.
2. Check that the Mic Mute Switch on the In-Line controls is
Microphone Problems
Audio Problems
not set to “Mute”.
3. If no one can hear you when playing on console, try
connecting the Elite Pro Headset to a phone and
making a call. Cover the phone, to make sure the
Elite Pro Microphone is being used and not your phone’s
built in mic. If the phone call is successful, refer to section
of the guide covering setup.
1. Make sure the Elite Pro Audio Cable is fully connected to
the breakaway connector. When inserted fully, the orange
stripes should line up with the slots. Try disconnecting
and reconnecting the cable.
2. If you are still unable to hear any audio on console, try
connecting the Elite Pro Headset to a phone and listening
to some music. If the music plays normally, refer to the
section of the guide covering your particular setup.
No/Inconsistent Chat Audio
(Xbox One)
Microphone Not Working
with Phone
Static in Audio or for others in
your Party
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or support.turtlebeach.com
If you are sometimes able to hear teammates/those in your
party and other times cannot, it’s possible your NAT Type
is set to “Strict”. This has to do with your personal router
settings and not the Elite Pro Headset or console directly.
For more information, refer to: http://support.xbox.com/
en-US/xbox-one/networking/nat-error-solution
If your Elite Pro Headset is working ne with most of your
personal devices but not a particular phone or tablet, the
pinout might not be compatible. Contact Turtle Beach
Support to explore additional troubleshooting at
support.turtlebeach.com.
Ofcial Xbox One Controllers connected via USB Cable
and 3rd Party Wired Controllers can result in a sub-par
audio experience including static and audio artifacts.
We recommend always using ofcial Xbox One Wireless
Controllers for the best performance.
Go to Table of Contents
14
Important Safety Information
To avoid potential damage to the device, always disconnect all cables before transporting it.
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for
extended periods of time, so it is important to keep the volume at a safe level. Over time, your
ears adapt to loud volume levels, so a level that may not cause initial discomfort can still damage
your hearing. If you experience ringing in your ears after listening with the headset, it means the
volume is set too loud.
The louder the volume is set, the less time it takes to affect your hearing. So, please take care to
listen at moderate levels.
· Before placing a headset on your ears, turn the volume down completely, then slowly increase it
to a comfortable level.
· Turn down the volume if you can’t hear people speaking near you.
· Avoid turning up the volume to block out noisy surroundings.
Go to Table of Contents
15
Regulatory Compliance Statements for the Elite Pro
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est
conforme à la norme NMB-003 du Canada.
Go to Table of Contents
16
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
This equipment may be operated in the countries that comprise the member countries of the European Union and the
European Fair Trade Association. These countries, listed below, are referred to as The European Community throughout
this document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY,
GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND,
PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY,
SWITZERLAND
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2014/30/EU).
This equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2014 (T-Mark License),
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 + Am 2: 2013 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN 50332-2: 2003, EN 71-3: 2013.
Emissions: EN 55022:2010 + AC: 2011, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010,
EN 61000-4-2: 2009, EN 61000-4-3: 2006 + A2: 2010, EN 61000-4-8: 2010.
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2014/35/EU, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
Go to Table of Contents
17
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
Go to Table of Contents
18
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication,
or other causes unrelated to defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
Go to Table of Contents
19
PS4™
A.M.P. FOR PLAYSTATION® 4
*
*For use with the Elite Pro Headset Only
Table of Contents
About the Elite Pro Tournament A.M.P. P22
PS4™ Setup P23
Troubleshooting tips P24
Regulatory Compliance Statements P25
Warranty Information P27
A
ELITE PRO A.M.P.*
Elite Pro A.M.P.
Elite Pro A.M.P. for PlayStation® 4 – For even more powerful audio, plus Mic Monitoring.
Elite Pro A.M.P. Features
Amplied Audio- The Elite Pro A.M.P. amplies the audio coming from the PS4™ for a
fuller, more enjoyable sound.
Mic Monitoring- Hear yourself in the headset to prevent shouting. Adjusting the Master
Volume control on the in-line affects this level.
*Elite Pro A.M.P. (Requires the Elite Pro Headset)
Video demonstrations at
turtlebeach.com/eliteproamp
Any questions?
turtlebeach.com/support
Go to Table of Contents
22
Elite Pro A.M.P.
PS4™ Setup
The Elite Pro A.M.P. is designed for use with the Elite Pro Headset. First remove the Elite Pro 1.3m
Audio Cable from the Elite Pro Headset (if connected).
When disconnecting this cable, hold onto the thicker plug section; do not pull using the
cable itself.
Connect the Elite Pro A.M.P. to the short cable hanging from the Left Earcup of the Elite Pro
Headset. Once fully inserted, the orange stripes on the Elite Pro A.M.P. Cable should be visible
through the corresponding slots on the connector.
1. Go to Settings >> Devices >> Audio Devices
2. Select USB Device for Input & Output Device
3. Set Output to Headphones to All Audio
4. Set Volume Control (Headphones) level to maximum
5. Select Adjust Microphone Level and follow the on-screen
instructions to calibrate your microphone
PS3™ Note: Using your Elite Pro A.M.P. on PlayStation® 3 requires an additional RCA splitter cable.
Please contact our Support Team for more information: http://support.turtlebeach.com
Go to Table of Contents
23
Troubleshooting Tips
Elite Pro A.M.P.
Issue Solution
1. In order to use the Microphone through the Elite Pro A.M.P.,
the device must be selected as the Input/Output Device in
the PS3/PS4 Settings.
Microphone Problems
2. Both the PS3/PS4 have an “Adjust Microphone Level”
screen, when on this screen all speech will be played back
to you on a short delay. Use this screen to conrm that
your Microphone is functioning normally.
In order to use your Elite Pro on PS3™, an RCA Splitter Cable is
No PS3™ Game Audio
required. Contact our Support Team for more information at
http://www.turtlebeach.com/contact-support
Mic Monitor Level
Low PS4™ Volume
The Microphone Monitor Level is adjusted directly by the
Master Volume Control on the In-Line control. This ensures
that your Microphone Level is always heard over the
Game/Chat Audio playing through your headphones.
Make sure that PS4™ Audio Settings are properly congured.
Refer to PS4™ Setup.
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or turtlebeach.com/support
Go to Table of Contents
24
Regulatory Compliance Statements for the Elite Pro AMP
for Playstation 4
®
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est
conforme à la norme NMB-003 du Canada.
Go to Table of Contents
25
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2004/108/EC). This
equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 (T-Mark License).
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN50332-2: 2003, EN 71-3: 2013.
Also Licensed for Standards:
UL 60950-1: 2007 R12.11, CAN/CSA-C22.2 No. 60950-1-07 + A1: 2011
Additional licenses issued for specific countries available on request
Emissions: EN 55022: 2010, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010
EN 61000-4-2: (2009), EN 61000-4-3: (2010), EN 61000-4-8: (2010)
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
Go to Table of Contents
26
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
Go to Table of Contents
27
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to
defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
Go to Table of Contents
28
Xbox One
TACTICAL AUDIO ADAPTER
Elite Pro Tactical Audio Adapter for Xbox One
Table of Contents
About the Elite Pro Tactical Audio Adapter P31
Xbox One Setup P32
Controls & Features P33
Troubleshooting tips P34
Regulatory Compliance Statements P35
Warranty Information P37
ELITE PRO
TACTICAL AUDIO ADAPTER FOR XBOX ONE
A B
Elite Pro Tactical Audio Adapter
Elite Pro Tactical Audio Adapter for Xbox One – Including Superhuman Hearing™, Dynamic Chat Boost™,
Bass Boost, Mic Monitoring and Turtle Beach signature audio presets.
Elite Pro 1.1m Audio Cable
Video demonstrations at
turtlebeach.com/taa
Any questions?
turtlebeach.com/support
Go to Table of Contents
31
Elite Pro Tactical Audio Adapter
Xbox One Setup
The Elite Pro Tactical Audio Adapter is designed for use with the Elite Pro Headset but can
be used with other standard 3.5mm 4-pole headsets. First remove the Elite Pro 1.3m Audio
Cable from the Elite Pro Headset (if connected).
When disconnecting this cable, hold onto the thicker plug section; do not pull using the
cable itself.
Connect the Elite Pro 1.1m Audio Cable to the short cable hanging from the Left Earcup of
the Elite Pro Headset.
The Elite Pro 1.1m Audio Cable can now be connected straight into the front of the Tactical
Audio Adapter. Next the Tactical Audio Adapter should connect into your preferred Xbox
One Controller.
Note:
Ofcial Xbox One Controllers connected via USB Cable and 3rd Party Wired Controllers can
result in a sub-par audio experience including static and audio artifacts. We recommend always
using ofcial Xbox One Wireless Controllers for the best performance.
The Tactical Audio Adapter is not compatible with some third party controllers, specically
those that use multiple rear paddles. These paddles can prevent the Adapter from fully
connecting to the controller.
32
Elite Pro Tactical Audio Adapter
Tactical Audio Adapter Controls
Superhuman Hearing
Press to engage
Superhuman Hearing
Chat Volume ControlGame Volume Control
™
:
™
*
™
: On /OffAudio Presets
1. Natural Sound
2. Bass Boost
3. Bass and Treble Boost
4. Voice Enhancer
Mic Button
Short Press = Mute*/Unmute
Long Press = Mic Monitor Off /Low / High
*LEDs pulse when features are active
Dynamic Chat Boost
Elite Pro Tactical Audio Adapter Features
Superhuman Hearing™ - Boosts essential game sounds like quiet footsteps coming up from behind you, or the
subtle sound of a gun reloading.
Dynamic Chat Boost™ - Automatically boosts Chat Audio so it can be heard over even the most intense games.**
Audio Presets - Customize your audio with Turtle Beach signature audio presets.
Independent Game & Chat Volume Control - Separate controls for Game and Chat Volume make nding
the perfect balance easy
Variable Mic Monitoring - Hear yourself in the headset at your preferred level to avoid shouting.
Xbox One Controller Note: If prompted, update your Xbox One Controller. Older controllers may
require a Micro USB Cable for this update process.
If you do not have this cable, contact our Support Team for more information.
http://www.turtlebeach.com/contact-support
**When Chat Volume is already set to the maximum level, Dynamic Chat Boost will have no effect.
Go to Table of Contents
33
Troubleshooting Tips
Elite Pro Tactical Audio Adapter
Issue Solution
3rd-Party Controllers
No Audio
The Elite Pro Tactical Audio Adapter is designed for use with
ofcial Microsoft Xbox One Controllers. Use with 3rd-party
controllers is not Supported.
Perform a power-cycle on your Xbox One.
- Shut down your Xbox One.
- Disconnect the Elite Pro Tactical Audio Adapter from the
Xbox One Controller.
- Unplug any USB cable going to the controller and turn off
the controller.
- IMPORTANT: Unplug the Xbox One console’s power cord,
let everything sit for a minute, then...
- Connect the AC power cord to the Xbox One console
(Keep headset disconnected.)
- Power up the Xbox One and sign into your prole.
- Note: If your account is automatically signed in, sign out
and then sign back in again.
- Assign the Xbox One Controller to your prole: (Settings >
All Settings > Kinect and Devices > Devices and
Accessories > Xbox One Wireless Controller > Assign to
Someone > Select your prole)
Once the headset is assigned, enter a game or chat and test
the headset.
Dynamic Chat Boost
No/Inconsistent Chat Audio
(Xbox One)
Wired Controller /
Charging Controller effect
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or turtlebeach.com/support
Dynamic Chat Boost automatically raises Chat Audio over
the level of Game Audio when it would otherwise become
washed out. If the Chat Volume is already at/near the
maximum level the effect will be less noticable.
If you are sometimes able to hear teammates/those in your
party and other times cannot, it’s possible your NAT Type
is set to “Strict”. This has to do with your personal router
settings and not the Elite Pro Headset or console directly.
Refer to http://support.xbox.com/en-US/xbox-one/
networking/nat-error-solution
Sometimes charging a controller while using the Elite
Pro Tactical Audio Adapter will cause negative effects on
audio quality. This is most noticable in a pitch-shift of the
indication tones played by the Audio Adapter. Disconnecting
the charging cable and power-cycling the controller will
resolve this effect. Alternatively, removing the rechargeable
batteries while connected via cable may work in some cases
34
Regulatory Compliance Statements for the Elite Pro Tactical
Audio Adapter for Xbox One.
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Go to Table of Contents
35
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2004/108/EC). This
equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 (T-Mark License).
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN50332-2: 2003, EN 71-3: 2013.
Also Licensed for Standards:
UL 60950-1: 2007 R12.11, CAN/CSA-C22.2 No. 60950-1-07 + A1: 2011
Additional licenses issued for specific countries available on request
Emissions: EN 55022: 2010, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010
EN 61000-4-2: (2009), EN 61000-4-3: (2010), EN 61000-4-8: (2010)
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
Go to Table of Contents
36
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
Go to Table of Contents
37
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to
defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
Go to Table of Contents
38
Xbox One | PS4™ | PC
TACTICAL AUDIO CONTROLLER
Elite Pro Tactical Audio Controller for
Xbox One, PS4™ and PC
Table of Contents
About the Elite Pro Tactical Audio Controller P41
Standard Setup P43
Xbox One Setup P44
PC Setup P45
PS3™ Setup P46
PS4™ Setup P47
Controls & Features P48
Troubleshooting Tips P54
Regulatory Compliance Statements P55
Warranty Information P57
ELITE PRO
TACTICAL AUDIO CONTROLLER
C
A
Tactical
Audio Controller
B
Power Cable (USB Mini)
D
1
E
Digital Optical Cable
1
In order to comply with regulatory standards, the Power Cable used (USB Mini)
cannot be longer than 3 meters.
2
Always keep the Micro USB Port Cap installed when not in use.
AUX / Stream / Xbox One Chat Cable
Programming
Cable (USB Micro)
2
The Elite Pro T.A.C. is the most powerful audio controller designed for e-sports, combining cutting-
edge audio technology like DTS™ Headphone:X 7.1 Surround Sound and Superhuman Hearing™ with
Turtle Beach’s incredibly powerful chat and microphone tuning tools, giving eSports athletes
everything they need to win.
Video demonstrations at
turtlebeach.com/tac
Any questions?
turtlebeach.com/support
Go to Table of Contents
41
About the Tactical Audio Controller
Presets:
Adjust the sound of your game audio with
Turtle Beach Signature Audio presets
Game/Chat Balance:
Set the perfect balance of Game and Chat Audio so
that you can hear your teammates while focusing on
the game. Move this fader to the top to only hear Game
Audio. Move it to the bottom for only Chat.
Background Noise Limiter:
Turn this up so that your teammates don’t have to
listen to your roommate vacuuming. The higher the
setting the less ambient noise your mic will pick up.
Make sure to test out this setting and calibrate it to
your environment.*
Mic Mute:
Press to mute your outgoing Mic. A LED will glow
red to indicate no one can hear you.
The Mic Mute LED in the bottom left corner of the TAC
indicates whether others can hear you. While speaking
the Mic Mute LED should glow Blue. If it is not, turn
down the Background Noise Limiter.
Surround Mode:
Adjust your virtual surroundings
with DTS Headphone:X 7.1 Surround Sound modes
Mic Monitor Level:
Adjust how loud your voice plays in the headset so that you
don’t end up yelling. Doesn’t effect your voice level to others.
Outbound Mic Boost:
Tweak this to adjust the level at which others hear you.
This setting will be dependent on which Elite Pro
Microphone and console you are playing with.
Master Volume:
Control the level of everything playing through your
headset. Press to Mute all paths, both incoming and
outgoing. This means you won’t hear the game & chat, and
that no-one will hear you, an emergency stop of sorts.
Main:
Your primary USB port, this should always be connected to
power your device and pass audio on some platforms.
Stream Out:
Output your game Game/Chat/Mic audio to your PC/Mac for
recording/streaming. This will output audio to the exact levels
you have adjusted it for listening in your headset, excluding
mic monitor. The volume of your voice will be based upon the
Outbound Mic Boost.
Aux In:
Mix in music from your Phone or Tablet. Or use
for phone calls with your smartphone.
Local Chat In/Out:
Connections for Tournament Chat
*The mic mute LED will light up blue when the microphone detects noise and it will be white when it doesn’t.
You can use this to properly adjust the “Background Noise Limiter” on the TAC. Increase the noise limiter one notch at a
time until the ashing blue stops. Once it does, that means your microphone is no longer picking up background sounds,
such as your keyboard, breath, etc.
Do make sure however that you don’t raise it too far and it still lights up blue when you speak.
Program Only:
This is used to update your unit when new firmware/presets become
available. Download the Ear Force Audio Hub at turtlebeach.com/elitepro
Mode Switch:
Always make sure you’re set to the right mode!
This is important for optimal performance.
Digital Optical In/Out:
Connections for your Console Game audio. Use the
Digital Optical Out to pass audio straight through to
another device.
Go to Table of Contents
42
Elite Pro Tactical Audio Controller
Standard Headset Setup
Tournament Noise Cancelling Mic Setup
PC Setup
Note: Tournament Noise Cancelling Microphone sold separately. The Tournament Noise Cancelling
Microphone can only be used with the Tactical Audio Controller. Calibration of the background
noise limiter is especially important when using the Noise Cancelling Microphone. See bottom
of the previous page for calibration instructions.
Go to Table of Contents
43
Elite Pro Tactical Audio Controller
Xbox One Setup
Go to Table of Contents
44
Elite Pro Tactical Audio Controller
PC Setup
Note: If you are only being presented with an option for Turtle Beach Elite Chat in your playback
devices then double check that the mode switch is set to PC/Mac and not PS.
Go to Table of Contents
45
Elite Pro Tactical Audio Controller
PS3™ Setup
Go to Table of Contents
46
Elite Pro Tactical Audio Controller
PS4™Pro and PS4™ (with Optical) Setup
Note: If your volume feels quiet or is dropping out, double check that your mode switch is set to PS
and you have “Output to Headphones” set to Chat Audio. If this was set to ‘All Audio’ you would
be sending both your game and chat sound over the TAC’s USB path rather than the game sound
coming separately over the optical cable.
Go to Table of Contents
47
Elite Pro Tactical Audio Controller
PS4™ (without Optical) Setup
Note: This setup uses the Digital optical Output of a TV. This audio output may need to be turned on
or adjusted in the TV Settings, refer to the User Guide for your particular TV to do this.
Go to Table of Contents
48
Elite Pro Tactical Audio Controller Product Features
DTS® Headphone:X 7.1 Surround Sound is an innovative new technology that uses sophisticated processing to create
immersive sound using just two speakers, making it feel like you’re in the center of your own universe with high quality
sounds all around and above you. Designed to work with almost any headset, it significantly enhances your audio
experience whether you’re gaming, listening to music or watching movies.
Working with Turtle Beach to further enhance this technology, DTS has created Surround Sound Modes to reproduce the sonic
characteristics of rooms optimized for specific types of content. For each of the DTS® Headphone:X Surround Sound modes,
Turtle Beach has designed four genre-based presets that optimize the sound for specific types of games, music and movies.
49
DTS Headphone:X Surround Modes & Audio Presets
I GAME MODE
Signature
Sound
Shooter
Superhuman
Hearing
Footstep
Focus
Signature
Sound
Action
Horror
Drama
Turtle Beach’s SIGNATURE SOUND: place yourself in the middle of the action and hear your games
just as the developers intended.
Enter the warzone fully armed: feel your gun’s recoil hit your chest, experience the full force of
explosions as you lead your squad to victory.
Gain the ultimate audio advantage. Amplify low and faint sounds to hear everything, pinpoint your
enemies and defeat them before they know you’re there.
Focus on the sound of enemy footsteps approaching, hear every detail and gain a true
audio advantage.
I MOVIE MODE
Turtle Beach’s SIGNATURE SOUND: get the best seat in the house and experience your movies like
never before.
Be the hero, face the explosions, duck the gunfire and hear the evac chopper circling overhead as
you save the world again.
Build the suspense, hear every creaking footstep and bone-rattling scream... just try to get out alive.
Intensify the story and bring characters to life with pinpoint vocals and enhanced dialog.
Signature
Sound
Stadium
Acoustic
Dance
Natural Sound
Bass Booster
Bass & Treble
Booster
Vocal Booster
I MUSIC MODE
Turtle Beach’s SIGNATURE SOUND: bring your music onto a personal stage and scan your ticket to
your own private concert experience.
Experience live concert music as it was meant to be heard, feel the crowd around you as the band on
stage turns it up to 11.
Step into an acoustic open-mic night and experience a personal concert for one, just you and your
favorite artist.
Put your hands in the air and place yourself in the middle of a nightclub as the DJ drops your favorite
dance track.
I SURROUND OFF
Turtle Beach tuned Natural Sound, hear your media just as the creators intended.
Turn up the bass: feel the deep sound effects in your games and the punch of bass heavy music
tracks.
Turn everything up: increased lows and highs give you more of everything for a more powerful audio
experience.
Tune in to the vocals on music tracks and dialog in games and movies, make your characters and
stories come alive.
50
Digital Optical Pass-Through
Home Entertainment
System
DIGITAL IN
(OPTICAL)
DIGITAL OUT
(OPTICAL)
Digital Optical Pass-Through
Integrating the TAC with your Audio Receiver/Home Entertainment system is easy to do. The TAC
can pass-through audio to the system you already have in place. Just connect your existing Digital
Optical Cable to the TAC and use the included Digital Optical Cable to finish the circuit. Now if you
want to play a game or watch a movie with friends there are no adjustments needed!
Playing some couch co-op? Use the Digital Optical Pass-Through to share the same
DTS Headphone:X 7.1 Surround Sound to a second TAC unit.*
DIGITAL OUT
(OPTICAL)
*Additional Optical Cable may be required
51
Auxiliary In
Auxiliary In
When repetitive Game Audio just isn’t cutting it, connect to a phone or tablet to listen to your favorite
music through the TAC. The Aux In port will pass all audio through at full volume so make sure to
control the level of your music from your mobile device or from the phone or tablet.
Additionally, you can also make/answer phone-calls using this same exact setup so there’s no need
to step away from your game.
Go to Table of Contents
52
Local Chat and Streaming
LINE IN
Local Tournament Setup
It can be frustrating dealing with chat lag and the limitations of on-line chat when setting up a local
tournament. The TAC has you covered, connect however many TACs together as you need for lagfree high-quality chat. No limitation to this setup and the best part is all you need to daisy-chain the
units together is a standard Ethernet cable*. No need for proprietary cables, connect the cable and
you’re locked in and ready for a tournament.
*Ethernet cables sold separately
Audio Stream Out
Want to live stream your gaming and become an Internet celebrity? Use the Stream Output to
pass your Game, Chat, Mic, and Auxiliary Audio at full volume to the Line In on your PC/Mac for
recording/streaming. When set-up in Local Tournament Chat Mode the voices of your teammates
will be included in the Stream Output as well. The Stream Out will output audio exactly the same
as you tuned the audio to be heard in your headset excluding Mic Monitor. It will output your mic
volume to same level you have it tuned for other players to hear.
Note: This feature is designed for use when on Console. When gaming on PC/Mac® and streaming
from the same system we recommend that audio is managed through PC Software such as OBS.
The Stream Out on the TAC does not need to be used.
Go to Table of Contents
53
Tactical Audio Controller Programmability
The TAC uses advanced Multipoint Control Unit (MCU) and Digital Signal Processor (DSP) firmware.
From time to time Turtle Beach will release new updates to improve your user experience and even
add new features.
If you have any suggestions for improvements or new presets please let us know!
Customize your audio presets and always make sure your TAC is running on the latest firmware.
Visit
TURTLEBEACH.COM/TAC
and download the Ear Force Audio Hub
To contact our support team visit
TURTLEBEACH.COM/SUPPORT
Go to Table of Contents
54
Troubleshooting Tips
Elite Pro Tactical Audio Controller
Issue Solution
1. Make sure the “Background Noise-Limiter” Fader is NOT at the
max setting. This Fader should be in the lower-half when used
in a home environment.
2. Make sure the Console switch on the back of the TAC is set to
the platform you are gaming on.
People cannot hear me
I cannot hear the game
3. Check that the Mic is not muted on the TAC. The Mic LED
(Bottom left Corner of the TAC) should indicate as follows:
-Red = Muted
-White = Unmuted (Noise Gate Closed)
-Blue = Unmuted (Noise Gate Open)
4. Make sure microphone is not muted on the in-line controls
(if using the original cable).
1. Make sure your Game/Chat Balance Fader is NOT set all
the way to Chat Audio.
2. Make sure the Console switch on the back of the TAC is set
to the platform you are gaming on.
3. If on Console, check that the Digital Optical Cable is connected
to the ”IN” port and not the ”OUT” port on the TAC.
4. If on Console, make sure you have removed the plastic
protective tips from both ends of the optical cable and that it’s
rmly connected to both the console and TAC.
5. If on PC, make sure to set TAC as your default device in
Windows and in the particular game you are playing.
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or turtlebeach.com/support
Go to Table of Contents
55
Regulatory Compliance Statements for the Turtle Beach Elite
Pro Tactical Audio Controller Model (Elite Pro T.A.C)
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareils numériques de classe
B prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Go to Table of Contents
56
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2004/108/EC). This
equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 (T-Mark License).
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN50332-2: 2003, EN 71-3: 2013.
Also Licensed for Standards:
UL 60950-1: 2007 R12.11, CAN/CSA-C22.2 No. 60950-1-07 + A1: 2011
Additional licenses issued for specific countries available on request
Emissions: EN 55022: 2010, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010
EN 61000-4-2: (2009), EN 61000-4-3: (2010), EN 61000-4-8: (2010)
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
Go to Table of Contents
57
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
Go to Table of Contents
58
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to
defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
Go to Table of Contents
59
TOURNAMENT NOISE
CANCELLING MICROPHONE
1
1
This product requires both the Turtle Beach
Elite Pro Headset and Elite Pro T.A.C.
Table of Contents
About the Elite Pro Tournament Noise Cancelling Microphone P61
Setup P62
Regulatory Compliance Statements P63
Warranty Information P65
ELITE PRO TOURNAMENT NOISE
CANCELLING MICROPHONE
A
Elite Pro Tournament
Noise Cancelling Microphone
Elite Pro Tournament Noise Cancelling Microphone – The world’s first ever active noise-cancelling
microphone built for eSports.
1.9m Elite Pro Tournament
Audio and Chat Cable
B
(Requires Elite Pro Headset and Elite Pro TAC)
Video demonstrations at
turtlebeach.com/elitepro
Any questions?
turtlebeach.com/support
Go to Table of Contents
62
Elite Pro Tournament Noise Cancelling Microphone
Setup
Elite Pro Headset*
Elite Pro Tactical Audio Controller*
(Pink)(Black)
Elite Pro Tournament Noise
Cancelling Microphone
†
*Sold Separately
†
Note: The Elite Pro Tournament Noise Cancelling Microphone and 1.9m Elite Pro
Tournament Audio and Chat Cable are designed for use with Tactical Audio Controller.
They are not intended for use with any other devices.
1. First remove the Elite Pro 1.3m Audio Cable from the Elite Pro Headset (if connected). When disconnecting this cable,
hold onto the thicker plug section; do not pull using the cable itself. Connect the 1.9m Elite Pro Tournament Audio and
Chat Cable to the short cable hanging from the Left Earcup of the Elite Pro Headset. Once fully inserted, the orange
stripes on the Cable should be visible through the corresponding slots on the connector.
2. Disconnect the Elite Pro Microphone that originally came with the Elite Pro Headset (if connected). Connect the Elite Pro
Tournament Noise Cancelling Microphone to the headset.
3. Make sure the Microphone is position according to the diagram below.
20°
4. Make sure to re-calibrate your Background Noise Limiter, Mic Boost, and Mic Monitor Levels for your new microphone.
5. If you or your friends hear sudden bursts of distortion double check the Mic is angled towards your mouth, not nose and
re-adjust the calibration of the Background Noise Limiter.
How to Calibrate:
The mic mute LED on the TAC will light up blue when the microphone detects noise and it will be white when it doesn’t.
You can use this to properly adjust the “Background Noise Limiter” on the TAC. Increase the noise limiter one notch at a
time until the ashing blue stops. Once it does, that means your microphone is no longer picking up background sounds,
such as your keyboard, breath, etc.
Do make sure however that you don’t raise it too far and it still lights up blue when you speak.
63
Regulatory Compliance Statements for the Elite Pro
Tournament Noise Cancelling Microphone.
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Go to Table of Contents
64
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2004/108/EC). This
equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 (T-Mark License).
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN50332-2: 2003, EN 71-3: 2013.
Also Licensed for Standards:
UL 60950-1: 2007 R12.11, CAN/CSA-C22.2 No. 60950-1-07 + A1: 2011
Additional licenses issued for specific countries available on request
Emissions: EN 55022: 2010, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010
EN 61000-4-2: (2009), EN 61000-4-3: (2010), EN 61000-4-8: (2010)
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
Go to Table of Contents
65
LIMITED TWO YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of two years from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
Go to Table of Contents
66
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to
defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
Go to Table of Contents
67
For PS4™ | Xbox One |
Mobile | PC & Mac
®
youtube.com/TurtleBeachVideos
Product support and warranty information:
support.turtlebeach.com
For age 13 and up. © 2016 Voyetra Turtle Beach, Inc. (VTB, Inc.) All rights reserved.Turtle Beach, the palm tree logo, Voyetra, and Ear Force are either
trademarks or registered trademarks of VTB, Inc. All Rights Reserved. All other trademarks are the property of their respective owners. Actual product
appearance may differ from imagery.
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