Turtle Beach Ear Force Sentinel Task Force User Manual

For PlayStation® 4 | Mobile Gaming

AMPLIFIED STEREO GAMING HEADSET

USER GUIDE

Congratulations on your purchase of the Ear Force® Sentinel Task Force headset from Turtle Beach. You’ll
enjoy powerful gaming audio and chat on the PlayStation 4. Turtle Beach brings over 35 years of expertise to
transforming your listening experience.

Table of Contents

Package Contents P4

About the Sentinel Task Force Headset P5

Parts and Controls P6

Setup and Connections: PlayStation 4 P7

Setup and Connections: Mobile Sources P9

Speci cations P10

Troubleshooting Tips P11

Important Safety Information P12

Compliance / Conformity P13

Warranty P16

Package Contents

For our Knowledgebase and Technical Support please visit

turtlebeach.com/support

Sentinel Task Force

Headset

D

Sentinel Task Force

In-line Amplier

B

CA

Removable Mic

Boom

Turtle Beach Sticker

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4

About the Sentinel Task Force Headset

Speaker Plates

Customize your Ear Force Sentinel Task Force headset with a new pair
of limited edition swappable and collectible SPEAKER PLATES! Each set
includes two high-quality plates that easily pop onto your headset. Browse
www.turtlebeach.com/speakerplates to see all the different designs we have
for you from our ever-expanding collection.

Amazing Sound & Comfort

Full-range 50mm speakers supported by breathable, around-the-ear

mesh ear cushions for hours of comfort and noise-isolation.

Convenient In-Line Controls

Master volume, Bass Boost and mic mute controls at your  ngertips.

Simple Setup

One simple USB connection delivers all game and chat audio.

Mobile Gaming Versatility

Disconnect from the in-line amp to use the Sentinel Task Force on the go
with your mobile devices including PS Vita™.

For All Your Audio Needs

Headsets aren’t just great for games. Use the Sentinel Task Force for enjoying

streaming movies and TV from Net ix™ and Hulu Plus™ or Blu-Ray Disc. Crank

up your tunes on music on Pandora™ and chat with friends or make mobile calls!

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5

Parts and Controls

Adjustable
Headband for
a Perfect Fit

Mic On

Mic Muted

Mic Status LED

Mic Switch

3.5mm Headset
Plug for PS4 and Mobile
Compatibility” instead

Master
Volume Control

Bass
Boost Control

Removable
Over-Ear Noise
Isolating
Earpads

Swappable
and Collectible
Custom Speaker
Plates

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6

Setup and Connections: PlayStation 4

A

C

B

Connecting to your PlayStation 4

1. Connect the 3.5mm Headset Plug into the Sentinel Task Force In-Line Amplier

2. Connect the USB Plug on the Sentinel Task Force In-Line Amplier to a USB Port on the front of the PS4

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7

Setup and Connections: PlayStation 4

Con guring your PlayStation 4

1. Go to Settings >> Sound and Screen >>

Audio Output Settings >> Output to Headphones

2. Select “All Audio”

3. Go to Settings >> Devices >> Audio Devices >>
Headsets and Headphones >> Volume Control
(Headphones)

4. Turn up the volume level to maximum

5. Go to Settings >> Devices >> Audio Devices >>
Headsets and Headphones >> Microphone Level

6. Follow the on-screen instructions to calibrate
your microphone

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8

Setup and Connections: Mobile Sources

A

C

Connecting to your Mobile Devices

· Connect the Headset Plug from your Headset to the Headset Jack on your preferred mobile device.
Note: For reliable sound, conrm that all connections are rmly inserted.

Conguring your Mobile Device

· Your Sentinel Task Force should be automatically detected and will be used as the Primary Headphones /

Microphone for all Calls, Video, and Music.

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9

Specications

· Speakers 50mm Diameter Drivers with Neodymium Magnets

· Frequency Response 20 Hz – 20kHz

· Microphone Design Flexible Omni-Directional

· Headset Input 3.5mm 4-Pole

· Headset Weight 6.5oz (186g)

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10

Troubleshooting Tips

No Sound / Low Sound

Possible cause Solution

Volume Control Turned Down Please check to ensure that your volume dials are raised to an

appropriate level.

Please make sure that the headset is fully plugged into the

amplier and that the amplier is rmly connected to a USB

Loose Connector

Incorrect PS4 Settings

port on your PS4 If necessary, read over the installation steps

for your console again to ensure that all the cables are
connected properly. Try another USB port to verify that it is
working properly.

Please make sure that Settings > Sound and Screen > Audio
Output Settings > Output to Headphones is set to ‘All’ and
not ‘Chat Audio’.

Microphone Not Working

Possible cause Solution

Please ensure that the mic mute switch is in the appropriate

Microphone Muted

Incorrect PS4 Settings

If your issue is not resolved by these steps, please visit turtlebeach.com/support

position. If the power LED is red, then you know that the mic

is MUTED (OFF).

Please make sure that Settings >> Devices >> Audio Devices
>> Headsets and Headphones >> Microphone Level is
calibrated correctly following the on screen instructions.

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11

Important Safety Information

To avoid potential damage to the device, always disconnect all cables before transporting it.

WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended

periods of time, so it is important to keep the volume at a safe level. Over time, your ears adapt to
loud volume levels, so a level that may not cause initial discomfort can still damage your hearing.
If you experience ringing in your ears after listening with the headset, it means the volume is set too
loud. The louder the volume is set, the less time it takes to affect your hearing. So, please take care to

listen at moderate levels.

· Before placing a headset on your ears, turn the volume down completely, then slowly increase it to a

comfortable level.

· Turn down the volume if you can’t hear people speaking near you.

· Avoid turning up the volume to block out noisy surroundings.

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12

Regulatory Compliance Statements for

®

· Call of Duty

· Call of Duty

Federal Communications Commission (FCC) Compliance Notices

Class B Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,

Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Advanced Warfare Ear Force® Sentinel Task Force for PlayStation®

®

Advanced Warfare Ear Force® Sentinel Task Force Amplier

FCC Caution:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may

not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

Canadian ICES Statements

Canadian Department of Communications Radio Interference Regulations

This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out in the

Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus complies

with Canadian ICES-003.

Règlement sur le brouillage radioélectrique du ministère des Communications

Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareils numériques de classe B prescrites

dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet appareil numérique

de la Classe B est

conforme à la norme NMB-003 du Canada.

European Union and European Fair Trade Association (EFTA) Regulatory Compliance

This equipment may be operated in the countries that comprise the member countries of the European Union and the

European Fair Trade Association. These countries, listed below, are referred to as The European Community throughout

this document:

AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE,

HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMA-

NIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY,

SWITZERLAND

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13

Declaration of Conformity

Heading

Marking by this symbol:

indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2004/108/EC). This

equipment meets the following conformance standards:

Safety: EN 60950-1: 2006 + A11 + A1 + A12*: 2011 (T-Mark License)

Also Licensed for Standards:

IEC 60950-1: 2005 + A1: 2009, (CB Scheme Report/Certicate),

UL60950-1 (NRTL License), CSA22.2, 60950-1 (SCC License)

Additional licenses issued for specic countries available on request

*Applicable for operation with PS4 gaming console and Mobile Devices only

Emissions: EN 55022: 2010, EN 50332-1: 2000, EN 50332-2: 2003

CISPR 22: 2008

Immunity: EN 55024: 2010, EN61000-4-2: 2009, EN61000-4-3: 2010,

EN61000-4-4: 2010, EN 61000-4-6: 2009, EN 61000-4-8: 2010

The products are licensed, as required, for additional country specic standards for the International

Marketplace. Additional issued licenses available upon request.

Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU,

REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC

Warning!

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user

may be required to take appropriate measures.

Achtung!

Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes Rundfunk-

störungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.

Attention!

Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences ra-

dioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spéciques appropriées.

This symbol on the product or its packaging indicates that this product must not be disposed of with your other house-

hold waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated

collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a
manner that protects human health and the environment. For more information about where you can drop off your

waste for recycling, please contact your local authority, or where you purchased your product.

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14

Japan Compliance Statement

この装置は、クラスB情報技術装置です。この装置は、家庭環境で使用
することを目的としていますが、この装置がラジオやテレビジョン受信機に

近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取扱いをして下さい。
VCCI－B

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

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15

LIMITED ONE YEAR WARRANTY FOR TURTLE BEACH
PRODUCTS:

Voye tra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein (“Prod­uct”) will be free of defects in materials and workmanship for a period of one year from the date of purchase by the Purchaser (“Warranty Period”). Any

Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/replacement of a defec­tive product during this period and not a refund.

This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any

subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.

WARRANTY SERVICE:

In the USA and CANADA Warranty Service is provided by our Turtle Beach USA ofces and in all other Countries it is provided by our local Interna­tional Distributors when available. Refurbished/Recertied products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each

vendor’s policy.

VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operat­ing systems or future versions of such operating systems.

If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the

basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB

service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included

with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.

In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by adjust­ment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from repaired

Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If

VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts will be free
from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of the Warranty
Period, whichever is greater.

This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. ood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modication or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specically recommended by VTB.

NOTES:

- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3) month

Warranty.

- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.

THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS LIMITED TO

THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.

IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CON­TRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condi­tion not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above exclusion or limitation may not apply to you. This warranty gives you specic legal rights. You may also have other rights, which vary from state
to state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.

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16

EXCLUSIONS FROM LIMITED WARRANTY:

This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:

- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);

- is modied or tampered with;

- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to defective

materials or workmanship;

- serial number is defaced, altered or removed;

- is not used in accordance with the documentation and use instructions; or

- is repaired, modied or altered by other than authorized repair centers.

- is no longer available because it was discarded.

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17

For PlayStation® 4 | Mobile Gaming

Watch Turtle Beach product training videos at:

youtube.com/TurtleBeachVideos

Product support and warranty information:

TurtleBeach.com/support

© 2014 Voyetra Turtle Beach, Inc. (VTB, Inc.) All rights reserved. Turtle Beach, the Turtle Beach Logo, Voyetra, and Ear Force, are either trademarks or registered
trademarks of VTB, Inc. AUDIO ADVANTAGE is a trademark of Turtle Beach, Inc. © 2014 Activision Publishing, Inc. ACTIVISION, CALL OF DUTY, and CALL OF DUTY
ADVANCED WARFARE are trademarks of Activision Publishing, Inc. PlayStation is a registered trademark and PS4 is a trademark of Sony Computer Entertainment,

Inc. Actual product appearance may differ from package imagery.

This product is compliant with the Consumer Product Safety Improvement Act of 2008, Public Law 110-314 (CPSIA)