Page 1
C3 Owner’s Manual
f o r t h e t u r b o c h e f c 3 s p e e d c o o k o v e n
Accelerating the World of Cooking
800.90TURBO / +1 214-379-6000
Part Number: TC3-0209 / Revision F / May 2013
TM
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Page 3
s er ia l
m od el
nu mb er
i ns ta ll ed
i ns ta ll at ion
s er vi ce
ce nt er n am e / n um b er
For service or information call:
Customer Service at 800.90
Sales and Marketing at 866.90
by
ch ec ked b y
t u r b o or + 1 2 14 - 37 9 -6 0 0 0
t u r b o
Accelerating the World of Cooking
TM
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IMPORTANT SAFETY INFORMATION
The information contained in this manual is important for the proper installation, use and maintenance of this oven.
Adherence to these procedures and instructions is important for satisfactory baking results and long-term trouble-free
service. Please read this manual carefully and retain it for future reference. Errors - descriptive, typographic or pictorial are subject to correction. Specifications are subject to change without notice.
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause property damage,
injury or death. Read all the installation, operating and maintenance instructions thoroughly before
installing or servicing this equipment.
x
o
DO NOT store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
Page 5
Table of Contents
Introduction
Important Safety Instructions 2
Precautions to Avoid Possible Exposure
to Excessive Microwave Energy 3
Grounding Instructions 3
RF Interference Considerations 3
Oven Description and Specifications 4
Installation
Ventilation Requirements
Delivery and Location
C3 Oven Assembly 6
Operation
Glossary of Terms
The Control Pad 10
Power–Up 11
Cooking Instructions 11
Editing a Food Item 13
Operating Tips 16
Handling Tips 16
Turning the Oven Off 12
Enabling/Disabling the Edit Mode 14
Cooking Options - Start and Done 14
Menu Card Compatibility 14
5
5
9
Maintenance
Cleaning
Troubleshooting 18
Catalytic Converter 21
Limited Warranty - North America 22
Limited Warranty - International 24
17
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2
INTRODUCTION
Introduction
t o t h e t u r b o c h e f c 3 o v e n
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances, the following basic safety precautions should be strictly adhered to so as to reduce
the risk of burns, electric shock, fire, injury, or exposure to excessive microwave energy:
o
Read all instructions before using the appliance.
o
Read and follow the specific PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICRO-
WAVE ENERGY found on page 3.
o
This appliance must be grounded. Connect only to properly grounded outlet. See grounding instructions found
on page 3.
o
Installation and location of appliance should comply with the provided installation instructions.
o
Some products such as whole eggs and sealed containers - for example: closed glass jars - may explode and
SHOULD NOT be heated in this oven.
o
Use this appliance only for its intended use as described in the manual.
o
This appliance should be serviced only by qualified service personnel. Contact the nearest authorized service facility
for examination, repair, or adjustment.
o
Keep cord away from heated surfaces.
x
o
DO NOT allow children to use this appliance.
x
o
DO NOT use corrosive chemicals or vapors in this appliance. This type of oven is specifically designed to heat,
cook, or dry food. It is not designed for industrial or laboratory use.
x
o
DO NOT operate this appliance if it has a damaged cord or plug, is not working properly, or has been damaged or
dropped. See power supply cord replacement found on page 3.
x
o
DO NOT cover or block any openings on the appliance.
x
o
DO NOT store this appliance outdoors.
x
o
DO NOT use this product near water - for example: near a kitchen sink, in a wet basement, or near a swimming pool.
x
o
DO NOT immerse cord or plug in water.
x
o
DO NOT let cord hang over edge of table or counter.
x
o
DO NOT use a water jet for cleaning. See the Maintenance section (page 17) of this manual for proper cleaning
procedures.
To reduce the risk of fire in the oven cavity:
o
Remove wire twist-ties from paper or plastic bag in oven.
o
If materials inside the oven should ignite, keep oven door closed, turn oven off, and disconnect the power cord
or shut off power at the fuse or circuit breaker panel.
o
If smoke is observed, switch off or unplug the appliance and keep the door closed in order to stifle any flames.
x
o
DO NOT use the cavity for storage purposes.
x
o
DO NOT overcook food. Carefully attend appliance if paper, plastic or other combustible materials are placed
inside the oven to facilitate cooking.
x
o
DO NOT leave paper products, cooking utensils, or food in the cavity when not in use.
SAVE THESE INSTRUCTIONS
Page 7
INTRODUCTION
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY
To reduce the risk of exposure to excessive microwave energy:
x
o
DO NOT attempt to operate this oven with the door open since open-door operation can result in harmful expo-
sure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
x
o
DO NOT place any object between the oven front face and the door or allow soil or cleaner residue to accumulate
on the sealing surfaces.
x
o
DO NOT operate the oven if it is damaged. It is particularly important that the oven door close properly and that
there is no damage to the door (bent), hinges and latches (broken or loosened), and door seals and sealing surfaces.
x
o
DO NOT have the oven adjusted or repaired by anyone except a factory authorized service technician.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock
by providing an escape wire for the electric current. This appliance is equipped with a cord that has a grounding wire
with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded. Consult a
qualified electrician or serviceman if uncertain about the ability to follow grounding instructions or if doubt exists as
to whether the appliance is properly grounded.
3
x
o
DO NOT use an extension cord. If the power supply cord is too short, have a qualified electrician or serviceman
install an outlet near the appliance.
Power Supply Cord Replacement
If the power supply cord is damaged, it MUST BE replaced by the manufacturer, its service agent, or a similarly
qualified person in order to avoid a hazard.
WARNING: Improper grounding can result in a risk of electric shock.
RF INTERFERENCE CONSIDERATIONS
The C3 oven generates radio frequency signals. This device has been tested and determined to be in compliance with
applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89/336/EEC
on the approximation of the laws of the Member States relating to electromagnetic compatibility at the time of manu-
facture. However, some equipment with sensitivity to signals below these limits may experience interference.
If your equipment experiences interference,
o
Increase the physical separation between this oven and the sensitive equipment.
o
If the sensitive device can be grounded, do so following accepted grounding practices.
o
If battery powered microphones are being affected, insure that the batteries are fully charged.
o
Keep sensitive equipment on separate electrical circuits if possible.
x
o
DO NOT route intercom wires, microphone wires, or speaker cables near oven.
SAVE THESE INSTRUCTIONS
Page 8
4
INTRODUCTION
OVEN DESCRIPTION AND SPECIFICATIONS
The C3 roasts, browns, and broils a wide variety of foods up to 10X faster and at a quality that meets or exceeds traditional cooking
methods. Intense microwave energy combines with rapidly-recirculating hot air to cook food faster than conventional
ovens without sacrificing product quality. The closed-loop airpath contains a catalytic converter that eliminates flavor
transfer between foods and reduces airborne grease in the oven. Rapid-response heaters provide fast heating to control
product temperatures and moisture.
The C3 oven is reliable, easy to operate, and energy efficient by reducing energy consumption and emitting
minimal heat load to the environment.
Specifications
d im ens io ns: Height (single) 25.5” (648 mm)
Height (stacked) 43” (1092 mm) stacked
Width 29” (737 mm)
Depth 29.5” (749 mm)
Depth (w/ handle) 32.25” (819 mm)
Weight (single) 255 lbs. (116 kg)
m ax imu m in pu t: 7.4 kW
p ow er s up pl y: US (1 Phase) • 208 VAC, 60Hz, 1 phase, 35 amp, 3 wire including ground
All Models • 240 VAC, 60Hz, 1 phase, 30 amp, 3 wire including ground
• 208 VAC, 50Hz, 1 phase, 35 amp, 3 wire including ground
• 240 VAC, 50Hz, 1 phase, 30 amp, 3 wire including ground
Europe (1 Phase) • 230-240 VAC, 50Hz, 1 phase, 30 amp, 3 wire including ground
All Models • 230-240 VAC, 60Hz, 1 phase, 30 amp, 3 wire including ground
Europe (3 Phase) • 380-415 VAC, 50Hz, 3 phase, WYE, 12 amp, 5 wire including ground
C3/C Multi & • 380-415 VAC, 60Hz, 3 phase, WYE, 12 amp, 5 wire including ground
C3 Multi • 230-240 VAC, 50Hz, 3 phase, Delta, 30 amp, 4 wire including ground
• 230-240 VAC, 60Hz, 3 phase, Delta, 30 amp, 4 wire including ground
w al l cl ea ra nce : Top 4” (102 mm)
Sides 2” (51 mm)
m ic row av e
f re que nc y: 2.45 GHZ
c on nec ti ons
i nc lud in g g rou nd : The outlet box, receptacle, and wall plate are to be furnished by the installing contractor. The
unit is supplied with a 6 ’ power cord that includes:
US (1 Phase): NEMA 6-50P
Europe (1 Phase): 32A IEC 60309 plug
Europe (3 Phase): 32A IEC 5 Pin plug
m ax imu m
p ow er u sa ge : Convection Heaters 5.4 kW
Microwave System 2.0 kW
Page 9
INSTALLATION
Installation
o f t h e t u r b o c h e f c 3 o v e n
Please follow the detailed instructions provided in this section regarding the assembly and installation of your C3 oven for
enhanced safety and optimal oven functionality.
5
INSTALLATION
The TurboChef C3 Oven is manufactured to comply with
applicable CE, NSF, UL, cUL, FDA and FCC requirements.
All equipment is designed and certified for safe operation
when installed in accordance with local and/or national codes.
Many local codes exist, and it is the responsibility of the
owner and installer to comply with these codes.
Install this oven according to the policies and procedures
outlined below and throughout this manual.
WARNING: Death, injury, and equipment damage
can result from improper installation of the oven or
installation of a unit damaged during shipment
or storage.
x
o
DO NOT install an oven suspected of damage.
NOTE: Improper installation or the installation of a unit damaged during shipment or storage may result in the voiding of
the equipment warranty.
VENTILATION REQUIREMENTS
The TurboChef C3 oven has been approved by Underwriter’s
Laboratory for ventless operation (UL KNLZ listing) for all
food items except for foods classified as “fatty raw proteins.”
Such foods include bone-in, skin-on chicken, raw ham¬burger
meat, raw bacon, raw sausage, steaks, etc. If cooking these
types of foods, consult local HVAC codes and authorities to
ensure compliance with ventilation requirements.
To ensure continued compliance with all health, building, and
fire codes, you are required to maintain clean and sanitary conditions around your oven at all times.
NOTE: In no event shall the manufacturer assume any liability for damages or injuries resulting from installations which are
not in compliance with the instructions and codes previously
listed. Failure to comply with these instructions could result
in the issuance of a temporary cease and desist order from the
local health department until the environment concerns are
addressed.
DELIVERY AND LOCATION
Delivery - Initial Inspection
All TurboChef C3 ovens are shipped so as to prevent damage. Upon delivery of your new oven:
o
Inspect the shipping container for external damage. Any
evidence of damage should be noted on the delivery receipt
which must be signed by the driver.
o
Uncrate the oven and check for internal damage. Carriers
will accept claims for concealed damage if notified within
fifteen days of delivery and if the
shipping container is retained for inspection.
TurboChef Technologies Inc. does not assume responsibility
for loss or damage suffered in transit. The carrier assumes full
responsibility for delivery in good order when the shipment is
accepted. TurboChef Technologies Inc. can assist in filing a
claim when necessary.
Oven Location
The well-planned and proper placement of your oven will
enhance long-term operator convenience and satisfactory
performance. Be sure to place oven in an area accessible for
proper operation and servicing.
The countertop or work surface must be able to support the
weight of 255 pounds (116 kg) and be at least 30” deep. For
stacked installations, the countertop or work surface must be
able to support the weight of 510 pounds (231 kg).
The manufacturer shall not assume liability for damage or injury
resulting from improper installation of equipment including
temporary or unstable work stations or
countertops.
There must be 4” (102 mm) between the top of the unit and
any shelf or other surface.
The oven must be installed level front to back and side to
side. The oven legs may be bolted to the counter top if
desired.
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6
INSTALLATION
WARNING: Death, injury and equipment damage
may result from improper positioning. It is the
operator’s responsibility to ensure the oven is
properly positioned on countertop daily. TurboChef
will not warrant any damage or injury to ovens that
fall off countertops due to improper placement.
C3 OVEN ASSEMBLY
Double Stacking Ovens
Figure 1
1. Ensure the surface that will hold the stacked ovens can
support the total weight (510 lbs. (231 kg)).
2. Allow each oven adequate time to cool and then
unplug them.
NOTE: If you are stacking the ovens on a TurboChef
oven cart, make sure that the bottom oven is bolted to
the cart and the wheels are locked.
3. Attach the Stacking Bracket (TC3-0323) to the back
of the bottom oven:
a. Remove the screws marked with gray arrows in
Figure 1.
b. Align the holes on the Stacking Bracket with the
holes on the oven and reinstall the screws.
c. Be sure to orient the bracket as shown in Figure 1.
4. Remove the legs of the oven that will be placed on top.
This requires two or more persons—at least one person
to lift and one person to unscrew the legs.
5. Remove the screws from the oven that will be placed on
top, as marked with black arrows in Figure 1.
6. Place the oven on top of the oven with the stacking
bracket attached.
CAUTION: Equipment damage may occur from
improper installation of the ceramic platter.
Install the ceramic platter with the rounded
corners to rear of oven (the lip of the platter
should face forward).
If door does not close with the platter installed,
do not
force the door closed. Call TurboChef for assistance at
800.90TURBO or +1 214-379-6000.
Stacking
Bracket
f ig ur e 1: Double Stacking Ovens
WARNING: Do not attempt to lift the oven with
fewer than 2 people.
WARNING: When lifting the oven, position at
least one person on each side. Do not lift the oven
from the front and back. Do not use the handle to
lift the oven.
8. Align the holes on the Stacking Bracket with the holes
on the top oven and reinstall the screws.
WARNING: Do not stack ovens over two-high.
Oven Assembly and Ceramic Platter Installation
Figure 3
1. Carefully remove the packing material from the ceramic
cooking platter and Wave Guide Cap.
2. Open the oven door and place the Wave Guide Cap on
top of the wave guide (center of cavity floor).
3. Slide the cooking platter along the side rails in the
cook cavity (See Front & Back label on platter).
f ig ur e 2: Oven Leg Removal
Lip faces forward
f ig ur e 3: Oven Assembly and Ceramic Platter Installation
Page 11
INSTALLATION
7
Built-In Installation
Figure 4.
TurboChef ovens are designed to be installed on
a countertop or table. They are not intended for
built-in or enclosed installation.
“Built-in or enclosed installation” is defined as
installing an oven in any structure that surrounds
the oven by five sides (i.e., top/rear/side panels and
base).
If installation must be “built in,” the operator must
ensure the following:
o
Minimum of 300 cfm (8.5 cmm) of supplement
flow within the cabinet.
o
Minimum clearances of 2” (51 mm) to every side
and 4” (102 mm) for the back.
In addition, the operator will be responsible for
compensating any extra time required to service the
product due to removing the product for
serviceability.
Installation Near Open Heat Source
Figure 5, page 8.
When placing a TurboChef oven near an open heat
source, strictly adhere to the following:
o
Verify oven location has a minimum 6” (152
mm) clearance on top and minimum 2” (51 mm)
of clearance on each side.
o
If the oven is being placed near a grill or stove,
there must be a divider between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
o
If the oven is being placed near a fryer, there
must be a divider between the oven and fryer,
with a minimum of 12” (305 mm) between the
oven and the divider.
o
The height of the divider must be greater than or
equal to the height of the oven (23”/584 mm).
2.0" (51mm)
f ig ur e 4: Built-in Installation
2.0" (51mm)
2.0" (51mm)
Unobstructed
Airflow
Unobstructed
Airflow
2.0" (51mm)
4.0"
(102mm)
Notes:
1: Must be included by contractor
Fan
300 CFM (8.5 CMM)
Discharge
to Ambient
Page 12
8
INSTALLATION
f ig ur e 5: Installation Near Open Heat Source
Page 13
OPERATION
Operation
u s i n g t h e c 3 a n d a l l o f i t s f e a t u r e s
This section contains detailed information on how to power up your C3 oven, cooking and programming instructions, and
operation tips. Read this information thoroughly and refer back to it as necessary.
GLOSSARY OF TERMS
Oven Operating Components
d is pla y The primary interface to relay messages to the operator.
k ey pad The primary interface for the operator to use the oven.
c oo k ca vi ty Cavity in which food products are cooked.
Product Recipes
r ec ipe A “recipe” is a food program that consists of total cooking time, event time, percentage of hot
airflow (AIR) required, and microwave (MW) level required.
c oo k cy cl e The operation of a recipe.
c oo k ev en t Segment of a recipe. Up to 6 events can be programmed for each recipe.
9
e ve nt t im e Time of a single cook event, as a percent of the total cook time.
a ir Percent of convection motor speed during a cook event (10-100%). The higher the motor
speed, the more intense the hot airflow.
w av Percent of time that microwave is used (0-100%). For example, a setting of 50% means that
microwave is present for 5 out of every 10 seconds within a given cook event.
c oo k te mp er atu re Temperature at which all recipes cook and at which the oven idles between cook cycles.
s et poi nt
Modes
m od e A mode is a software environment that allows certain operations to occur. C3 oven main modes
consist of the following: Off, Warming Up, Cooking, Cooling Down, Edit, and Test.
o ff mod e When in off mode, there is no power to the oven’s main components except the oven control.
w ar min g up mo de Mode during which the actual oven temperature is brought up to the set point in preparation
for cooking.
c oo kin g mo de Mode during which the oven cooks a food product.
c oo lin g do wn mo de Same as the off mode, except the convection motor blows cool air into the cook cavity.
e di t mo de Mode during which recipe settings can be edited and tested.
t es t mo de Mode during which various diagnostic tests can be run.
Page 14
10
OPERATION
1
2
3
2
3
4
5
6
7
f ig ur e 6: The Control Pad
THE CONTROL PAD
Figure 6.
1. Display Window
Displays operation and programming information.
2. Soft Keys
Eight keys used to select options that are displayed
adjacently on the screen.
3. Arrow Keys
Use independently to navigate between and within
screens. Simultaneously press to access
page 13 for more information).
edit mode (see
4. Stop Key
Press to stop cook cycles.
5. Keypad
Used to enter data in the programming mode and
manually input cooking times.
6. Back Key
Press to return to a previous screen. When the oven is
idling between cook cycles, press to turn the oven off.
7. Enter Key
Press to save modified information.
Page 15
OPERATION
11
POWER–UP
The Initial Power On
When power is initially applied, the oven
start up screen
will display the firmware version and the oven’s serial
number for 5 seconds (Figure 7). The
off screen
will then display “Oven Off” in large text (Figure 8).
If the oven cavity temperature is in excess of 150ºF (65ºC),
the screen will also display “Cool Down” and the blower
motor will begin circulating cool air. An
oven on soft key
is displayed on the lower right corner of the screen.
NOTE: After one hour in the
off mode, the display goes
to minimum intensity to prevent burn-in.
To Power Up The Oven
1. If the display is dim, press any key to re-illuminate the
display. The
2. Press the
off screen will be displayed (Figure 8).
oven on soft key to turn the oven on and
begin warm up.
warm up screen will display “Warming Up” (or in
3. The
some cases “Cooling Down”), the cook cavity
temperature (CC) and heater temperature (HX)
(Figure 9).
4. When the oven cooking temperature is within 7ºF
(4.8ºC) of the cook cavity set point temperature, the
oven will display “Ready to Cook” and an audible alarm
will sound. After approximately 1 second, the
group select screen will appear.
menu
COOKING INSTRUCTIONS
NOTE: To enable/disable the
start or done screens, see
page 14.
NOTE: Press the
back key at any time to return to the
previous screen.
WARNING: The oven cavity and inside of door
are HOT! Insert and remove food with caution.
1. Place the food product into the oven cavity.
menu group select screen (Figure 10) displays
The
eight menu groups - each associated with the eight soft
keys. Press the soft key corresponding to the desired
menu group to advance to the
menu item select
Screen (Figure 11).
NOTE: To assign new names to the menu groups and
items, see “Editing a Food Item” (page 13).
V2C3_64 091505
S/N C3-XXXXX
MENU LOADING...
f ig ur e 7: Start Up Screen
C3-XXXXX
PLEASE WAIT
OVEN OFF
COOLING DOWN
AC VOLTS 240
OVEN
ON
f ig ur e 8: Off Screen f ig ur e 9: Warming Up Screen
WARMING UP
CC 74OF IR 113OF
Page 16
12
OPERATION
2. The menu item select screen is displayed with eight
menu items, each associated with the eight soft keys.
Press the soft key corresponding to the desired menu
item (Figure 11).
3. From the
menu item select screen, press the soft key
corresponding to the desired item to initiate a cook
cycle.
NOTE: If the
start screen is enabled, the oven will
display the cook time previously saved (Figure 12). If
required, use the numeric keypad to enter a new cook time
and press the ‘Start” soft key to initiate the cook cycle.
4. The oven will begin cooking. The
cooking screen
displays the Group and Item name of the product
being cooked, along with the remaining cook time.
NOTE: To immediately terminate a cook cycle, press the
stop key.
NOTE: If a cook setting has not been stored for the
selected menu group and item, the oven will momentarily
display “No Cook Setting” and return to the
select screen.
menu group
6. If the
done function is enabled, the display
will provide two additional options (Figure 13):
a. Save Time: Press this soft key to save an adjusted
cook time. This option will appear only if the
start screen is also enabled (page 14).
b. Cook More: Press this soft key for additional
cooking options (Figure 14):
o
Select “Cook More” if the inside of the food
product is not done.
o
Select “Brown More” to darken the outside of the
food product.
o
Select “Cook + Brown” to combine the above two
actions.
7. When the food product has reached the desired result,
carefully remove it from the cook cavity.
TURNING THE OVEN OFF
Press the
back key repeatedly until the oven off screen is
displayed.
If the oven cavity temperature is in excess of 150ºF (65ºC),
the oven will go to into
cool down mode. When the oven
cools to below 150ºF (65ºC), the main convection motor
will shut off.
5. When the cook cycle completes, the oven will beep and
display “Please Remove Food From Oven.” Open the
oven door to check the status of the food product.
GROUP A
GROUP
A
GROUP
B
GROUP
C
GROUP
D
f ig ur e 10: Menu Group Select Screen
GROUP
E
GROUP
F
GROUP
G
GROUP
H
f ig ur e 11: Menu Item Select Screen fi g ur e 12: ‘Start” Screen
1ST
ITEM
2ND
ITEM
3RD
ITEM
4TH
ITEM
NOTE: If the oven sits idle in any mode for more than
an hour, the display will dim to its minimum intensity.
Pressing any key will return the display screen to the
normal intensity.
5TH
ITEM
6TH
ITEM
7TH
ITEM
8TH
ITEM
ENTER COOK TIME
00:30
START
Page 17
OPERATION
13
EDITING A FOOD ITEM
1. From the
simultaneously press the
2. Enter the code “9” and press
NOTE: For instructions on changing the
number, contact Customer Service at 800.90
cooling down or off mode,
up and down keys.
enter.
edit pin
turbo or
+1 214-379-6000.
3. Using the
up and down arrow keys, change the
cook cavity set temperature (if necesary). This is the
temperature at which all items will cook.
4. Press
enter.
5. Select the group that contains the food item you wish to
edit by pressing the adjacent soft key.
6. Select the food item you wish to edit by pressing the
adjacent soft key.
7. Adjust the following components of a food item (see
Figure 15 - to navigate from field to field, press the up
down key):
or
a. Group Name - Press the top-left or top-right soft key
to move from one character to another in the group
name field.
To change a character, use the numeric keypad to
enter a letter or number. Press “1” for punctuation
marks. Press “0” once for a space or twice for a “0.”
b. Item Name - Same as “Group Name,” above.
c. Cook Time - Enter the cook time using the
numeric keypad.
d. Events 1 through 6 - Edit using the numeric keypad:
o
% Time - Each event is a percentage (0-100%)
of the total cook time. The sum of all event
percentages must equal 100%.
o
% Air - Percent of convection motor speed during a
cook event (10-100%). The higher the motor
speed, the more intense the hot airflow.
o
% Microwave (WAV) - Percent of time that
microwave is used (0-100%). For example, a
setting of 50% means that microwave is present
for 5 out of every 10 seconds within a given cook
event.
8. If testing the new settings is required:
a. Wait until the ‘Warming Up” message disappears
from the bottom of the screen.
WARNING: Inside of oven is HOT! Insert
food with caution.
b. Insert food item into cook cavity.
c. Close the oven door and press the “Test” soft
key to test the new settings.
d. Follow steps 4-7 in “Cooking Instructions” (page 12).
DONE
SAVE
TIME
f ig ur e 13: “Done” Screen 1
COOK
MORE
00:10
COOK MORE
BROWN MORE
COOK + BROWN
f ig ur e 14: ‘Done” Screen 2
< GROUP A >
1ST ITEM
COUNT 2
COOK TIME 00:30
%TIME %AIR %WAV
1 50 30 20
2 50 60 50
3 0 10 0
4 0 10 0
5 0 10 0
6 0 10 0
TEST SAVE
f ig ur e 15: Edit Recipe Settings Screen
Page 18
14
OPERATION
9. Press the “Save” soft key to save the new settings.
Doing so will permanently replace old item settings.
10.When done editing recipes, press the
returned to the
cooling down or oven off screen.
back key until
ENABLING/DISABLING THE EDIT MODE
The
edit mode can be disabled to prevent unauthorized
editing of food items/cook cavity set temperature.
To enable/disable the
1. From the
press the
cooling down or off mode, simultaneously
up and down keys.
2. Enter the code 8-4-3-3 (T-I-D-E) and press
edit mode:
enter (Figure
16).
3. When prompted, press “9” to enable edit mode. Press any
other numeric key to disable
edit mode.
3. When prompted, press “9” to enable the
Press any other numeric key to disable the
start screen.
start screen.
The “Done” Screen
For more information about the
To enable/disable the
1. From the
cooling down or off mode,
done screen (Figure 18):
simultaneously press the
2. Enter the code 3-6-6-3 (D-O-N-E) and press
3. When prompted, press “9” to enable the
Press any other numeric key to disable the
done screen, see page 12.
back and enter keys.
enter.
done screen.
done screen.
MENU CARD COMPATIBILITY
Some C3 oven models contain a menu card reader inside
the oven. For these ovens, follow the steps on page 15 for
reading from/writing to a menu card.
COOKING OPTIONS - START AND DONE SCREENS
The “Start” Screen
For more information about the
To enable/disable the
1. From the
cooling down or off mode,
start screen (Figure 17):
simultaneously press the
start screen, see page 12.
back and enter keys.
2. Enter the code 8-4-6-3 (T-I-M-E) and press
ENTER PIN - - - -
enter.
ENTER PIN XXXX
OTHER = OFF
TIME SCREEN
9 = ON
If your oven does not contain a menu card reader and you
wish to load settings from a menu card, contact TurboChef
at 800.90TURBO or +1 214-379-6000 to order special
equipment and instructions.
ENTER PIN XXXX
DONE SCREEN
9 = ON
OTHER = OFF
f ig ur e 16: Enter PIN Screen
f ig ur e 17: Enable/Disable “Start” Screen
f ig ur e 18: Enable/Disable “Done” Screen
Page 19
OPERATION
15
Loading a Menu from a Smart Card
Please note that once the procedure below is completed, the
old menu settings will be permanently lost.
1. Ensure the oven is in the
down mode (page 12).
2. Enable the
load menu function:
a. Simultaneously press the
b. Enter the code 6-3-6-8 (M-E-N-U) and press
c. Press 9 to enable
oven off/cooling
up and down keys.
enter.
load menu.
3. Remove the lower access panel (Figure 19).
4. Insert smart card into oven (Figure 19).
5. Press the bottom-left soft key.
6. Select
load menu from card. The menu on the
smart card will load to the oven.
7. When this process completes, the oven will beep.
Remove the smart card and reattach the lower access
panel.
2. Enable the
a. Simultaneously press the
b. Enter the code 6-3-6-8 (M-E-N-U) and press
c. Press 9 to enable
to
d. Simultaneously press the
e. Enter the code 7-2-8-3 (S-A-V-E) and press
The oven will return to the
save menu function:
up and down keys.
enter.
load menu. The oven will return
oven off/cooling down.
up and down keys.
enter.
oven off/cooling
down screen.
3. Remove the lower access panel (Figure 19).
4. Insert smart card into oven (Figure 19).
5. Press the bottom-left soft key.
6. Select
save menu to card. The menu on the oven
will load to the smart card.
7. When this process completes, the oven will beep.
Remove the smart card and reattach the lower access
panel.
Saving a Menu to a Smart Card
At some point you may be required to save your
existing menu settings to a smart card (for example, if the
control board needs to be replaced). Please note that once
the procedure below is completed, any existing menu
settings on the smart card will be permanently lost.
1. Ensure the oven is in the
down mode (page 12).
oven off/cooling
f ig ur e 19: Insert Smart Card
Page 20
16
OPERATION
OPERATING TIPS
How to Develop Cook Settings
TurboChef ovens use both hot air and microwave energy to
cook food. If you have experience with either a convection
oven or microwave oven, you will see similarities and
significant differences. The key to creating good cook
settings for your food is to understand the following
concepts:
o
TurboChef ovens use a moving shroud of hot air to
surround the food. This locks in moisture.
o
The hot air provides most of the heating and browning
of foods. The higher the air velocity, the faster heat
energy is transferred to the food.
o
The microwave provides heat to the center of the food.
DO NOT try to do all the cooking with microwave.
o
The weight of food determines the total time required
to cook. The more weight, the longer the time required.
(Most medium thick-crust pizzas will cook in about 100
seconds.)
o
Thick and dense foods may need to be flipped half way
through the cooking cycle.
o
Microwave seems to work best in the early stages of
cooking, followed by hot air to finish the cooking.
o
Color seems to develop primarily at the end of the
cooking cycle. Higher velocity air in the later stages of
cooking will strongly control the food’s color.
Don’t be afraid to experiment! Write down your current
cook settings and then start testing. You can always go back
to the old cook settings in a few seconds. Enjoy the power
and flexibility of your TurboChef Oven.
HANDLING TIPS
Do:
o
Ensure the oven is cleaned daily.
o
Use only microwave-safe, specified C3 oven utensils
(contact 800.90TURBO or +1 214-379-6000 to obtain a
price sheet of C3 oven accessories).
o
Ensure products to be cooked from a chilled state are
thoroughly defrosted.
o
Ensure products to be cooked from a frozen state are
cooked straight from the freezer.
o
Ensure all products cooked match their cooking profile.
o
Use care when handling beverages heated with
microwaves, as eruptive boiling can occur.
o
Remove items from oven as soon as they are cooked.
Do Not:
x
o
Lift oven by handle.
x
o
Slam or mishandle the oven door.
x
o
Cook greasy items directly on platter
x
o
Place foil or metal objects of any kind in the oven.
x
o
Operate the oven without food in the cook chamber.
x
o
Frequently open and close the door to check the
product.
x
o
Cook items wrapped in plastic or any type of cling film.
x
o
Put products in the oven until ready to cook.
x
o
Keep products at an ambient temperature prior to
cooking, unless specified.
x
o
Cook items with a fine crumb coating.
x
o
Place bottles and jars in the oven.
Page 21
MAINTENANCE
Maintenance
To help your oven remain clean and in good condition, follow the daily and monthly cleaning instructions provided
in this section. Any unexpected issues you may encounter when using the C3 oven can often be resolved by referring to
the troubleshooting information in this section prior to contacting your service representative.
CLEANING
Carbon and grease buildup will adversely affect the
cooking performance and life expectancy of certain
components of the oven. It is the operator’s responsibility to properly maintain this unit. Failure to maintain
this unit in a clean condition will void the warranty.
For cleaning supplies, please call Customer Service at
800.90TURBO or +1 214.379.6000.
®
WARNING: Use only TurboChef
®
Cleaner and TurboChef
Oven Guard. The use of
Oven
any other cleaning products can damage critical
parts and will void your warranty.
Supplies and Equipment
s up pli es :
o
TurboChef® Oven Cleaner - United States (103180)
o
TurboChef® Oven Cleaner - International (103380)
o
TurboChef® Oven Guard - United States (103181)
o
TurboChef® Oven Guard - International (103381)
e qu ipm en t:
o
Nylon 3x5” green scrub pads
o
Dry, clean towels
o
Firm bristle brush: 6-8” handle with 2x2x1 bristles
x
o
DO NOT use a nylon bristle brush. Nylon is
subject to melting.
o
Protective rubber gloves (optional)
Preparing the Oven for Cleaning
1. Place the oven in the off mode by pressing the back
key repeatedly until the
oven off/cooling down
screen is displayed.
2. Open the oven door to expedite cooling
Step 2: Clean Internal Oven Surfaces
a. Remove cook chamber filter located on the rear left bottom corner inside of cook chamber and
clean.
®
b. Spray TurboChef
Oven Cleaner on internal
surfaces and inner door of oven. Allow it to sit
five minutes before wiping with a damp cloth.
c. Remove stubborn stains with a non-metallic scrub
brush or pad.
d. Rinse surfaces with clean warm water and cloth
until cleaner is removed.
e. Wipe dry. Make sure to empty and clean grease
tray found behind vent in front of oven (Figure 20).
CAUTION: Do not leave standing water in the
bottom of chamber as recirculating water may
block the air passage.
Step 3: Clean Ceramic Cooking Platter
a. In a well ventilated area, spray ceramic cooking
®
platter with TurboChef
Oven Cleaner.
b. Rinse with warm water and dry.
x
o
DO NOT soak the platter in water or place in
dishwashing machine.
Step 4: Apply Oven Guard
®
a. Spray a thin layer of TurboChef
Oven Guard on
all interior surfaces, including the ceramic wave
guide cap.
b. Install the clean ceramic cooking platter into the
oven - raised edge to the front of the chamber.
c. Turn the oven on and allow it to heat up to
temperature.
17
x
o
DO NOT clean the oven while blower is operating.
Daily Cleaning
Step 1: Prepare Oven
When oven is off and has cooled, remove ceramic cooking
platter (Figure 20).
x
o
DO NOT remove the circular ceramic waveguide cap
during cleaning. It should remain in place throughout
the entire cleaning process.
CAUTION: Wait until oven is cool. Ceramics are
breakable, so handle with care.
x
o
DO NOT spray Oven Guard on cooking platter.
CAUTION: Do not leave standing water in the
bottom of chamber as recirculating water may
block the air passage.
Monthly Cleaning - Exhaust Cover
(Figure 20)
On a monthly basis, apply the following steps:
1. Remove the exhaust cover from the back of the oven.
2. Clean the fan guard.
3. Reinstall the exhaust cover.
Page 22
18
MAINTENANCE
Cooking Platter
Lower Access
Panel
Grease Tray
Exhaust
Cover
figur e 20: Removing Components for Cleaning.
TROUBLESHOOTING
To help save time and money, please perform the
following steps before calling for warranty service.
Reference Table 1.
1. Press the
back key on the keypad until the oven
screen reads “Oven Off.”
2. Press the “4” and “6” keys simultaneously and record
serial number. Also, record the number of times each
fault (F1 through F6) occurred.
3. Press the “Enter” key to initiate an oven self test.
During the self test, please follow the instruction on the
screen.
4. Once all subsystems are tested, record only the ones
with a “Fail” message.
5. Press the
Off.” Then press the
back key until the oven screen reads “Oven
on soft key to allow oven to warm
up to temperature.
Upon completing the above steps, please have the
recorded information ready when calling TurboChef
Customer Service at 800.90TURBO or +1 214.379.6000.
Page 23
MAINTENANCE
The following is a list of all error fault/codes and possible problems that the oven may experience. Please
attempt the recommended action before calling for service.
t ab le 1: Error Codes/Faults, Possible Causes and Suggested Remedies
19
p ro ble m ar ea
p os sib le ca use (s ) s ug ges te d r eme dy
o r fa ul t co de
No power to oven o Oven not plugged in.
o
Main circuit breaker tripped.
Oven does not
warm up
o
Oven is in off mode.
o
Door is not closed.
o
Oven has been switched off at the
main circuit breaker.
o
Cooking platter is not in the oven
correctly.
o
Display Reads
“Oven Door Open”
and Alarm sounds.
Cook chamber door open.
o
Cooking platter not in oven cor-
rectly.
o
Platter is in oven correctly, but
oven reads “Oven Door Open.”
o
Oven Does Not
Cook Properly
Oven is not clean. Large deposits
of grease, carbon or food debris
will dilute the microwave.
o
Incorrect Group and Item name
selected for the product or
Incorrect Cook Time selected for
the product.
o
Product was not cooked at correct
programming temperature.
For example: frozen or chilled.
o
Wave Guide Cap or cooking
platter soaked or badly chipped.
Absorbed moisture or grease, apart
from cooking will seriously affect
the durability of the platter or
block the holes in the platter.
o
Oven power interrupted
F1 Blower
o
Plug oven in.
o
Verify wall circuit breaker is on. Reset
breaker and then Power oven back on.
o
Press the “Oven On” Key.
o
Close the cook chamber door.
o
Turn the oven to OFF mode, leave for
2 minutes. Unplug the oven, leave for
2 minutes, re-plug, switch on isolator/Main
Supply & then switch on oven.
o
Place cooking platter in oven correctly.
o
Open and close door several times.
o
Place cooking platter in oven correctly.
o
Check for food particles where platter sits
and around door.
o Clean the oven.
o
Check with the cook time sheet.
o
Ensure that the product was in the correct
state before being placed in the oven
o
Change the Wave Guide Cap and
cooking platter.
o
Change Cook Chamber Filter.
o Verify wall circuit breaker is On. Reset
breaker and then Power oven back on. Place
the oven into “Oven Off” for 2 minutes,
disconnect the plug for minimum of 2 minutes, re-plug and press “Oven On” key.
Page 24
20
MAINTENANCE
p ro ble m ar ea
p os sib le ca use (s ) s ug ges te d r eme dy
o r fa ul t co de
F2 Low Temp o Oven power interrupted.
o
Cooking platter restricting air flow.
o
Air nozzles on top of cooking
chamber are clogged.
o
Catalytic converter is clogged
and restricting proper air flow
circulation in the oven.
o
Circuit breaker tripped.
o
Blower motor not running.
F3 Mag Curr
o
Circuit breaker tripped.
o
Microwave circuit defective.
o Verify wall circuit breaker is on. Reset
breaker and then power oven back on.
o
Remove cooking platter and verify that
holes are not clogged with debris.
o
Remove cooking platter and filter (left rear
section of oven cavity) and clean.
o
Verify food items are not directly cooked on
the cooking platter, as excess grease particles may accumulate on the catalytic
converter. Reference “Catalytic Converter”
(page 21).
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
o
Place the oven into “Oven Off” mode
for 2 minutes, disconnect the plug for
minimum of 2 minutes, re-plug and
then press “Oven On” key.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
F4 Monitor
o
Oven cook door was opened while
oven was cooking.
o
Oven cook door switches are out
of order.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
F5 Mag Temp
Blockage of cool air into the oven.
o Check for paper towels or anything that
o
may be obstructing cool air into the oven.
o
Rear cooling fan exhaust guard
is clogged.
o
Check rear fan to see if it is free of debris.
Clean as required.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
F6 EC Temp
Blockage of cool air into the oven.
o Check for paper towels or anything that
o
may be obstructing cool air into the oven.
o
Rear cooling fan exhaust guard
is clogged.
o
Check rear fan to see if it is free of debris.
Clean as required.
o
Refer to Troubleshooting steps (page 18)
prior to calling for service.
Note: All Fault Codes listed in bold will terminate a Cook Cycle upon discovery.
Note: Any fault occurrence during Cook mode will be logged in the Fault Counter.
Note: F6 fault code will not terminate a cook cycle, however it will alert the user of a possible air circulation problem.
Page 25
MAINTENANCE
21
CATALYTIC CONVERTER
The catalytic converter is installed in the return air duct
behind heater assembly, and should only be removed or
serviced by a qualified technician.
NOTE: The catalytic converter can be cleaned with
®
TurboChef
Oven Cleaner and thoroughly rinsed with
distilled water. Let the catalytic converter air dry before
®
reinstalling. If TurboChef
Oven Cleaner is not available,
do not substitute - use distilled water only.
Due to the nature of most foods and the physics governing
the operation of the oven, grease buildup downstream of
the cook cavity is inevitable. A strict cleaning regiment
can solve a majority of the problems; however, recirculation of undiluted grease-saturated air is the main cause of
downstream grease accumulation and associated residual
flavors.
The airborne grease tends to collect and bake onto the
oven surface downstream of the cook cavity. This grease,
due to the high operating temperatures of the oven, will
start to rapidly decompose into derivative organic
compounds.
These decompositional derivatives generally have positive
and negative effects on cooking; the shorter chain
derivatives add favorable flavor characteristics to the food,
while the higher-order carbon chains lend unpleasant
flavor characteristics, such as bitter, tarry tastes.
The catalytic converter greatly affects the grease handling
and any residual flavors which might build up over time. A
properly-operating catalytic converter causes the
conversion of airborne grease into water, carbon dioxide,
and small amounts of nitrogen and oxygen.
The catalytic converter acts as a combustion chamber for
airborne grease. The catalysts present on the filter lowers the ignition temperature of the airborne grease from
approximately 700ºF (371ºC) to 450–550ºF (232–
288ºC), allowing combustion to occur. The
operating temperature of the oven directly determines the
percentage of airborne grease conversion. A single pass of
the air stream yields a 20–30% improvement in air quality.
A problem with the catalytic converter is indicated by a
decrease in the effectiveness of browning (caused by a
reduction in airflow) or by flavor transfer from one food
group to another.
If you experience a problem with your catalytic converter,
contact a TurboChef-approved qualified service agency.
Page 26
22
MAINTENANCE
Limited Warranty
t u r b o c h e f “c
The TurboChef C3 Limited Warranty outlined below is activated upon the receipt of the Warranty Activation Card includ-
ed in the C3 Starter Kit. The Activation Card must be completed and returned to TurboChef at the time of installation. Should you require additional assistance after reviewing the warranty outlined below or for the name of a qualified technician in your area, please call TurboChef Customer Service at 800 -90 -tu rbo.
LIMITED WARRANTY
TurboChef warrants to you, the purchaser (“You”) that under normal use, the TurboChef “C” Series oven (the
“Equipment”) will be free from defects in material and workmanship for twelve (12) months from the date of purchase
(the “Warranty Period”), subject to the terms and conditions set forth herein. This limited warranty is conditioned
upon You promptly notifying TurboChef of any claims, as provided in paragraph 5, and providing TurboChef with
all data and information requested by TurboChef or its service agents in connection with such claims as well as all
necessary access to Your premises and the Equipment. This warranty is made only to the initial purchaser of the
Equipment who signs the warranty activation card; it is not assignable to subsequent purchasers.
DISCLAIMER OF WARRANTIES
EXCEPT AS PROVIDED IN THE LIMITED WARRANTY ABOVE, THE EQUIPMENT IS PROVIDED
“AS-IS.” TURBOCHEF DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TurboChef does not warrant that the
Equipment will meet Your specifications or needs. You acknowledge that You are solely responsible for the selection of
the Equipment and determining the suitability of the Equipment for Your needs.
s e r i e s - n o r t h a m e r i c a
”
WARRANTY EXCLUSIONS
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in accordance
with TurboChef’s “Owner’s Manual” (the “Manual”) provided with the Equipment (and as updated by TurboChef),
is excluded from this limited warranty. This limited warranty does not apply to damage or failure which results from,
in TurboChef’s or its service agent’s sole opinion, failure to provide a suitable installation and operating environment
(including power and HVAC) and facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure,
power surges (over or under voltage), or to damage or failure from flood, fire, lightning, or other natural or man-made
disasters, or other Acts of God, or to Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service
agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from this
limited warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void
this limited warranty.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment
operation are excluded from this limited warranty. Failure of or damage to Equipment or components from the use of
non-approved cleaning chemicals, devices or processes is also excluded from this limited warranty. Accessories include,
but are not limited to, ceramic cooking platters, ceramic Wave Guide Caps, paddles, and approved cleaning chemicals,
devices or processes.
Outstanding Invoices: Warranty coverage will not be provided for Equipment purchased and invoiced, where payment
has been outstanding for more than forty-five (45) days from the invoice date. Upon payment in full, including any
accrued interest or other charges, warranty coverage will be reinstituted, but the Warranty Period will not be extended.
Page 27
MAINTENANCE
Warranty Service; Exclusive Remedy: TurboChef will be solely responsible for determining whether or not the component
and/or Equipment is defective. Defective components covered by this limited warranty will be repaired or replaced at
TurboChef’s option without charge to You and such repaired or replacement components will be warranted for the
balance of the Warranty Period. Parts used in the repair of defective components and replacement components may be
new, recovered or rebuilt. At its sole option, TurboChef may decide to replace defective Equipment covered by this
limited warranty with new, recovered or rebuilt Equipment of equal or greater capability, and such Equipment will be
warranted for the balance of the Warranty Period. Defective Equipment and components will become the property of
TurboChef. THIS PARAGRAPH STATES TURBOCHEF’S SOLE AND EXCLUSIVE OBLIGATION AND LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. TurboChef shall not
be responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’ control.
Warranty Claims: Claims under this limited warranty must be reported to TurboChef during our normal working hours
at the following number: 800.90TURBO, or such other reporting service as TurboChef may designate. Upon
receipt of the claim and related information and preliminary verification that the claim is valid, TurboChef will promptly
notify an authorized service agent to contact You and arrange for an on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service agent associated with a service agent being refused or
unable to gain access to the Equipment on Your premises, or a claim not covered by this Warranty, will be charged to
You.
Charges for Non-Warranty Service: In the event that repairs, replacement or service are provided by TurboChef’s service
agents for work not covered by this limited warranty, prior to commencing such work or service the service agent will
obtain Your permission to proceed and will invoice You directly for such work or service. You will pay the service
agent directly according to the service agent’s normal scale of charges and business terms.
23
Disclaimer of Damages: TurboChef disclaims all incidental, special, consequential damages, including but not limited
to loss of use, lost revenue or profits, or substitute use, suffered by You or any third party, whether arising in contract,
tort (including negligence), or otherwise, resulting from any breach by TurboChef or its service agents of this limited
warranty, or resulting from the manufacture, use, or defects, of or in the Equipment, even if TurboChef was apprised of
the possibility of such damages.
Customer Indemnity: You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands,
judgments, fees and costs directly or indirectly arising out of or related to Your use of the Equipment. You further agree
to indemnify and hold TurboChef harmless from any incidental, consequential or special damages suffered by You,
including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or loss of use.
Territory: This limited warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty: The limited warranty shall be governed and construed in accordance with the laws
of the State of Georgia, USA (except with respect to its provisions regarding conflicts of laws). This Limited Warranty
and the warranty activation card is the complete and only Limited Warranty for Equipment and supersedes all prior
oral or written agreements and understandings between us relating to Equipment warranties. This Warranty may not
be altered, amended or modified by the service agents and any alteration, amendment, modification from TurboChef
must be in a signed writing from TurboChef.
Page 28
24
MAINTENANCE
Limited Warranty
t u r b o c h e f “c
This limited warranty shall apply to the sales of all TurboChef “C” Series ovens (the “Equipment”) manufactured by TurboChef
International, Inc. (“TurboChef”), a subsidiary of TurboChef Technologies, Inc., and sold to purchasers outside of the
United States, Canada, Puerto Rico, Central and South America by an authorized distributor of TurboChef (the
“authorized Distributor”).
LIMITED WARRANTY
You, the purchaser (“You”) have entered into a sales contract with the authorized Distributor for the purchase of the
Equipment. This limited warranty is made to You by the authorized Distributor from whom You purchased the
Equipment with the support of TurboChef. Subject to the limitations stated below, the authorized Distributor warrants to You that the quantity and specification of the Equipment delivered to You shall be as set out in the authorized
Distributor’s acceptance of your order and that the Equipment will be free from any material defects in the product and
workmanship for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and
conditions set forth herein.
DISCLAIMER
You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of the
Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condition
of the Equipment, whether express or implied by statute or common law or otherwise are excluded to the fullest extent
permitted by law.
THE TURBOCHEF GLOBAL WARRANTY SYSTEM
This limited warranty commences upon delivery of the Equipment to Your premises. The authorized Distributor will
inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record the serial
number of the Equipment, Your contact details, the date and location of installation and the results of the authorized
Distributor’s inspection. This information will be entered by the authorized Distributor into the TurboChef global
warranty system and will be used by TurboChef, the authorized Distributor and its authorized service agents for the
provision of the warranty service.
s e r i e s - i n t e r n a t i o n a l
”
WARRANTY SERVICE
During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at
TurboChef’s option provided that:
1. You notify the authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as
reasonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below
2. You provide the authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data and
information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in
connection with Your warranty claim
3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;
4. The Equipment has been installed by an authorized Distributor and you have provided all necessary information for the
authorized Distributor to register the Equipment in the TurboChef global warranty system
5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” provided
with the Equipment (and as updated by TurboChef)
6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment, and
7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an authorized Distributor or its
authorized service agent.
Neither TurboChef nor the authorized Distributor assumes any liability for damage caused by Your failure to
provide a suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the
Manual, misuse or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.
At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt Equipment
Page 29
MAINTENANCE
of equal or greater capability, and such Equipment or components will be warranted by the authorized Distributor for the
balance of the Warranty Period. Replaced defective Equipment or components will become the property of TurboChef.
Warranty Claims: Any warranty claim must be made directly in writing either to the authorized Distributor from whom
You purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, Inc.
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214-379-6000
Fax: +1 214-379-6073
The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day of
the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an authorized Distributor or an
authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit during
normal working hours.
Consumables and Parts Used with The Equipment: Neither TurboChef nor the authorized Distributor assumes any liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or damage
to Equipment or components from the use of non-approved cleaning chemicals, devices or processes. Parts used with the
Equipment include, but are not limited to, ceramic cooking platters, ceramic wave guide caps and oven paddles.
25
Charges for Service Not Covered by Limited Warranty: In the event that You request and receive repairs, replacement or service
not covered by this limited warranty, You will be invoiced and must pay the authorized Distributor or authorized service
agent directly according to its normal scale of charges and business terms.
Product Liability: Neither TurboChef nor the authorized Distributor assumes any liability for any incidental, special or
consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You
or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by
TurboChef or the authorized Distributor of the limited warranty provided herein.
Exclusive Remedy: This limited warranty states the authorized Distributor’s and TurboChef’s sole and exclusive obligation
and liability and Your sole and exclusive remedy under this Limited Warranty.
Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited
Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any
term of this Limited Warranty.
Severability: If any item or provision contained in this Limited Warranty or any part of them (‘an offending provision’) is
declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other terms
and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been executed
without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and effect in
all other jurisdictions.
Governing Law, Entire Agreement: This Limited Warranty shall be governed by and construed according to English law.
The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is expressly
excluded. This Limited Warranty may not be altered, amended or modified by the authorized Distributor or its service agent,
and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a signed form from
TurboChef.
Page 30
Notes
Page 31
Page 32
For service or information:
Customer Service at 800.90
Sales & Marketing at 866.90
t u r b o or
t u r b o
Accelerating the World of Cooking
Part Number: TC3-0209/Revision F/May 2013
Country Code: NA
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007
+1 214.379.6000
+1 214.379.6073 fa x
TM
Customer Service: 800.90t ur bo
www.turbochef.com
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