Trendnet TPL-102E, TPL-101U Frequently Asked Questions (FAQ)
TPL-101U/TPL-102E F.A.Q.
Q: I completed all the steps in the quick installation guide, but my powerline
adapter isn’t connecting to any of my powerline devices. What should I do?
Please check your hardware installation. Make sure that the TPL-101U/TPL-102E is connected to
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your workstation and make sure that the USB cable is working properly.
Q: I have verified that my powerline device is properly connected to my
workstation/router but I cannot detect other powerline devices. What should I
do?
Please wait between 5-10 minutes to detect other powerline devices. In the PLC Configuration
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Utility, click the “Network” tab and click the “Scan Powerline Network” button. Continue to press
this button until you detect your Powerline devices.
TPL-101U/TPL-102E F.A.Q.
Q: I can detect my powerline devices on my powerline network, but I cannot
connect to the Internet. What should I do?
Make sure that all powerline devices share the same network password. Open the PLC
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Configuration Utility and click the “Security” tab. Click “Restore Default” to use the default
password. Go to each powerline device, open the PLC Configuration Utility, and click “Restore
Default” for each Powerline device.
Q: All my powerline devices share the same network password, but I cannot
connect to the Internet. What should I do?
Make sure that your Router is connected to the Internet. If it is not connected to the Internet,
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double check your hardware settings and contact your ISP. Double-check and make sure that
your Router or DHCP server is assigning IP Addresses to every workstation on your network.
Q: Can I connect my TPL-101U or TPL-102E to a surge protector or UPS?
No, powerline devices will not work through a surge protector or UPS.
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Q: What is the maximum distance that can be achieved with the TPL-101U and
TPL-102E?
Range of up to 300 Meters (depends on the environment)
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