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SurfTab® xintron i 8.0
OPERATING INSTRUCTIONS
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Contents
1) About the SurfTab xintron i 8.0 ………………………………………… 4
2) Safety information ……………………………………………………… 5
Operational safety ………………………………………………………… 5
Repair …………………………………………………………………… 6
Intended operating conditions …………………………………………… 7
Power supply ……………………………………………………………… 7
Care and maintenance …………………………………………………… 7
Information on the memory capacities indicated ………………………… 7
3) Technical specications ………………………………………………… 8
4) Package contents ……………………………………………………… 8
5) Controls and connections ……………………………………………… 10
6) Charging the SurfTab …………………………………………………… 10
7) Switching on the SurfTab ………………………………………………10
8) Elements on the home screen ………………………………………… 11
9) Using the touch screen ………………………………………………… 12
Scrolling ………………………………………………………………… 12
Selecting an element …………………………………………………… 13
Enlarging and reducing the view ………………………………………… 14
Using the display keyboard ……………………………………………… 14
10) Personalising the home screen ………………………………………… 15
Adding apps to the home screen ………………………………………… 15
Removing apps from the home screen …………………………………… 15
11) Setting up a screen lock ………………………………………………… 15
12) Connecting to the Internet via WiFi …………………………………… 16
13) Setting up/removing an email account ……………………………… 16
Setting up an email account ……………………………………………… 16
Removing an email account ……………………………………………… 17
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14) Installing/uninstalling apps …………………………………………… 17
Downloading and installing apps ………………………………………… 17
Uninstalling apps ………………………………………………………… 18
15) Connecting other devices ……………………………………………… 18
Connecting the SurfTab to a computer …………………………………… 18
Connecting a USB device ………………………………………………… 18
Connecting another device via Bluetooth® ……………………………… 19
16) Activating standby mode ……………………………………………… 19
17) Reset ………………………………………………………………… 19
18) Switching o the SurfTab ………………………………………………20
19) Notes on copyright and trademarks …………………………………… 21
Open Source Software …………………………………………………… 21
20) Notes on disposal ……………………………………………………… 22
Disposal …………………………………………………………………… 22
Recycling ………………………………………………………………… 22
21) Notes on liability and warranty ………………………………………… 22
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We hope you enjoy your TrekStor SurfTab xintron i 8.0.
Please read the following passages carefully to familiarise yourself with the
functions of this product and how to operate it.
IMPORTANT!
Follow the safety information in Section 2.
IMPORTANT!
Please keep these instructions in a safe place for future reference. Should
the device change hands, pass these instructions on to the new owner.
Up-to-date product information is available on the TrekStor website:
www.trekstor.de
Visit www.trekstor-onlineshop.de for additional products and accessories.
1) About the SurfTab xintron i 8.0
The TrekStor SurfTab xintron i 8.0 is a tablet with 8-inch multi-touch IPS screen for
surfing the Internet, using apps and playing music, videos and games.
Only use the device for its intended purpose. The manufacturer is not liable for
damages resulting from improper use. Furthermore, the manufacturer shall not
be responsible for damages or loss of data and any subsequent damage caused.
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2) Safety information
These instructions use the following warning symbols and key words:
DANGER
a
Indicates possible danger to life and/or danger of severe, irreversible injuries.
CAUTION
r
Follow instructions to avoid injuries and material damage.
WARNING
r
Follow instructions to avoid material damage.
NOTE
i
Further information about the use of the device.
Operational safety
CAUTION
r
Those who, as a result of their physical, sensory or mental capabilities,
or lack of experience or knowledge, are not in a position to use the product
safely must not be allowed in the vicinity of the product without supervision
or instruction by a person responsible for their safety. Supervise children
around the product.
DANGER
Keep packaging materials out of reach of children (e.g., plastic sheets).
a
There is a danger of suffocation.
DANGER
Some accessories can pose a choking hazard for babies and young children.
a
Keep these accessories out of reach of babies and young children.
DANGER
Never open the casing of the device or the charger: This may cause an
a
electrical shock, short circuit or fire!
DANGER
Do not insert any object into the ports or openings of the device or
a
charger: This may cause an electrical shock, short circuit or fire!
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DANGER
Do not cover the device or charger during operation or while charging.
a
This may cause the device/charger to overheat and potentially catch fire!
CAUTION
This device can generate high sound volumes. Never listen at high volumes
u
for long periods. Doing so can result in immediate or gradual hearing
damage. Remember: Permanent hearing damage may only emerge
later in life. You may become used to listening to high volumes over time,
making them appear normal to you. However, your hearing may have
already been damaged. The higher you set the volume, the more quickly
your hearing can be damaged.
DANGER
Your safety is very important to us! Safety always has first priority
a
in road transport. Protect yourself and other road users by operating
the device only if the traffic situation allows it and you do not endanger
or hinder anyone. Adjust the volume of the device for your safety so that
you can continue to react to all the sounds around you. Local legislation
in force applies.
WARNING
r
Do not exert excessive pressure on the display, as it may break.
Avoid using USB cables over 3 m in length.
o
Exposing the device to electrostatic discharge can interrupt the data
transfer between the device and the computer or impair the functions
p
of the device. Should this happen, disconnect the device from the USB
port and reconnect it or rebuild the WiFi connection from scratch.
Repair
WARNING
r
No parts inside the device require maintenance or cleaning.
WARNING
r
Should the device become wet, turn it off immediately. Ensure the device
is checked for operational safety before using it again.
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Intended operating conditions
Protect the device from extremely high or low temperatures and
j
fluctuations in temperature. Use it at an ambient temperature
between 10º C and 40º C.
Do not place the device near a heat source and protect it from direct sunlight.
m
Never expose the device to humidity, condensation or moisture.
e
Ensure you use and store the device in a dust-free environment.
h
Power supply
CAUTION
r
Only ever use the original charger or a charger with the correct
voltage and amperage to prevent damage to the device. If you have
to resort to a universal charger, pay attention to the polarity
of the charging device as well as the voltage and amperage. Your
device may suffer irreparable damage if these specifications are not
properly adhered to.
CAUTION
r
Do not use or charge the device if the battery is damaged or leaks.
Care and maintenance
Never clean the surface of the device with solvents, paint thinners,
g
cleaning agents or other chemical products. Use a soft, dry cloth
or a soft paintbrush.
Information on the memory capacities indicated
The storage capacity indicated on the packaging and in the technical
specifications refers to the total storage capacity of your device.
q
The storage capacity of the device indicated by your operating system
may differ from the stated storage capacity, as a portion of the total
storage is also used by the operating system and system applications.
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3) Technical specifications
Processor (CPU) Intel® Atom™ Processor Z3735G
(up to 1.83 GHz, 2 MB Intel® Smart Cache)
Storage capacity 16 GB
RAM 1 GB DDR3
Graphics processing unit (GPU) Intel® HD Graphics
Display type 5-point capacitive multi-touch IPS display
Display size
8" (20.3 cm)
Aspect ratio 16 : 10
Screen resolution
1280 x 800
Interfaces Micro-USB 2.0 (with host function), audio out /
mic in, microphone, camera, memory card
reader, WiFi, Bluetooth®, Miracast
TM
Supported memory cards microSD, microSDHC, microSDXC
Camera 2 MP / 0,3 MP
Dimensions (W x H x D) 213 x 129.5 x 10 mm
Weight
348 g
Housing material plastic
Operating system
Android™ 4.4.4 (KitKat®)
Supported operating systems Linux®, Mac OS® (from OS X 10.6),
Windows® (Windows 10, 8, 7, Vista®, XP)
Battery lithium polymer
4) Package contents
• TrekStor SurfTab xintron i 8.0
• USB cable (Micro-USB / USB-A)
• USB host adapter cable (Micro-USB/USB-A (socket))
• Power adapter (100 V - 240 V)
• Cleaning cloth
• Quick guide
• Product safety and legal information
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A
B
C
FED
G
H
Designed in Germany
Made in China
I
TrekStor GmbH, Kastanienallee 8-10
64653 Lorsch, Germany
SurfTab xintron i 8.0
M.No.:ST80416-2
J
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5) Controls and connections
A) Front camera
B) Speaker
C) Touch screen
D) Rear camera
E) Micro-USB socket /
Charging socket
F) Audio port
G) On/off switch
H) Volume control
I) Memory card slot
J) Microphone
6) Charging the SurfTab
Please fully charge your SurfTab before you use it for the first time. Connect your
SurfTab to a plug socket using the USB cable and power adapter. The SurfTab
is fully charged when the two-colour status LED turns yellow. Charging via a PC
generally take longer than charging via a plug socket.
The maximum battery life is reached after approximately ten charging cycles.
i
7) Switching on the SurfTab
After you have charged your SurfTab, you can switch it on. Press the on/off
switch for two to four seconds to start the device. As soon as the device is
switched on, the lock screen appears. Place your finger on the lock symbol on
the screen and drag the lock symbol to the right to the open lock. Your SurfTab
will now display the home screen.
If you are using your new SurfTab for the first time, a configuration assistant
i
will appear to help you configure the first important settings on your SurfTab.
The settings that you specify here (for example, language or WiFi) can be altered
again later on the applications menu under "SettingS".
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8) Elements on the home screen
A) Google™ search
B) Google™ language search
C) Status display and quick menu
(swipe the status display on the right downwards to see the quick menu)
D) Quick start bar
E) Back to the previous screen
F) Applications menu
G) Home icon (back to the home screen)
H) View all open elements
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9) Using the touch screen
Scrolling
The home screen of your SurfTab extends 2 pages to the right and to the left of
the first window. You can set up these pages by placing apps on the possible
further pages (see Section 10). Slide your finger from right to left (or the reverse)
across the screen to access these pages.
Above the quick start bar, the bar displays the number of pages you have set up.
i
The page you are currently on is highlighted.
In an open window (for example, in a menu, browser, app or in folders), you "drag"
the screen by sliding it in the direction you require with your finger.
Use your fingers or a suitable display stylus (available in specialist shops)
i
to operate the touch screen. Never use ordinary pens or other sharp objects.
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Selecting an element
To open an element or select an option, briefly touch the icon you require with
your finger.
If you want to close a recently used element (app, widget, menu), tap the display
i
of all open elements. Place your finger on the element that you want to close and
drag the element to the left or right to close it.
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Enlarging and reducing the view
You can enlarge the display of some views (images, websites etc.). Move two
fingers apart on the screen to enlarge the display. In reverse, move two fingers
towards each other on the screen to reduce the display again.
Using the display keyboard
If you tap a text field in order to enter text (for example, a Web address), the
display keyboard appears. Enter the text in the usual way via the keyboard.
Use the "?123" and "~[<" buttons to enter numbers and special symbols.
To enter an alternative letter (for example, a letter with an accent or German
umlaut), press and hold a particular letter to view the available alternatives.
You can specify further display keyboard settings under "SettingS" + "Language &
i
input" + "keyboard & input methodS".
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10) Personalising the home screen
Adding apps to the home screen
a) Tap the applications menu in the quick start bar on the home screen.
A screen opens showing the apps that are currently available.
b) Keep pressing the app that you have selected until the home screen appears.
c) Now drag the selected icon to an empty position of your choice within
the selected window. Drag the icon to the page edge to place it on another page.
You can move an icon placed on your home screen at any time. Hold your finger
i
on the icon that you want to move until you can move it. You can now move the
selected icon to any empty position within the indicated window.
Removing apps from the home screen
a) To remove an app from the home screen, tap and hold the respective icon.
"Remove" or "X" appears at the edge of the screen.
b) Keep the icon pressed and drag it to "
This action deletes the link to the home screen but does not delete the app itself.
i
To find out how you can completely remove an app from your SurfTab, see section 14.
Remove" or "X" until this is highlighted in red.
11) Setting up a screen lock
To make the data on your SurfTab more secure, we recommend that you set up
a screen lock. Please proceed as follows:
a) Select "
b) Drag the list up until you can see the "
c) Now tap "
d) Now tap the type of screen lock that you require to then set it up.
i
SettingS" in the applications menu.
SecuRity" menu item. Tap "SecuRity".
ScReen lock".
Whenever you now unlock the screen, you will be prompted for the form of
identification that you have set up.
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12) Connecting to the Internet via WiFi
You can connect your SurfTab to the Internet via WiFi. If you would like to
establish a connection to a new wireless network, proceed as follows:
a) Select "
b) Slide the on/off switch from "oFF" to "on".
c) Tap "
d) Tap the network that you would like to connect to.
e) Your SurfTab will connect to the Internet via the wireless network you have
i
i
SettingS" from the applications menu or the quick menu. This is where
you will find the "Wi-Fi" item.
Wi-Fi". All available wireless networks will be displayed in the following
window.
An input window appears. Enter the network key ("
network you have selected and tap "
selected. You can now surf the Internet using a browser app.
Once you have established a connection to a WiFi network, your SurfTab will
automatically connect to it as soon as it is within reach. It is not necessary to
re-enter the network key.
To save power, it is advisable to turn off the WiFi function when it is not in use.
connect".
PaSSWoRd") for the wireless
13) Setting up/removing an email account
Setting up an email account
a) Make sure that your SurfTab is connected to the Internet.
b) Select "
c) Enter a valid email address in the upper input field and the associated
d) Tap "
e) You can specify further account settings in the next steps. Confirm the
i
e-mail" in the quick start bar or on the applications menu.
password in the lower input field.
neXt" to confirm your entries.
settings that you have specified with "
As soon as you have set up the account according to your wishes, the email app
is ready for use.
neXt".
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Removing an email account
a) Select "SettingS" in the applications menu.
b) Drag the list up until you can see "
c) Now tap the account that you wish to remove.
d) Tap the three vertically stacked dots on the top right side and then
e) Confirm your selection once again via "
Remove account".
select "
will be deleted.
accountS" and tap the e-mail icon.
Remove account" and the account
14) Installing/uninstalling apps
Downloading and installing apps
Thanks to access to Google Play™, your SurfTab allows you to add further apps,
widgets, programs and eBooks to the ones that are pre-installed.
The Play Store app is already installed on your SurfTab. You can find it on the
applications menu and on the home screen.
To be able to download apps via the Google Play Store, you require a Google
i
account. If you have not yet set up a Google account, a configuration assistant
will start the first time you open the Play Store app. The configuration assistant
will guide you through the process of setting up a Google account. You can link
an existing Google account to the app or create a new Google account.
After you have set up your Google account, the app is ready to help you download
new apps. To download a new app, follow the instructions of the Play Store app.
As soon as you have installed an app, it will be visible on the applications menu.
Either run the app from there or add it to your home screen.
To be able to download programs, apps or eBooks, your SurfTab has to be
i
connected to the Internet.
Some apps must be purchased before you can download them. The Google Play Store
i
provides instructions on choosing the correct payment system and on making payments.
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Uninstalling apps
To remove apps you have installed on your SurfTab, proceed as follows:
a) Tap "
SettingS" in the applications menu.
b) Drag the menu up with your fingertip until you can see "
c) Drag the menu to the left with your fingertip until you reach the
"
doWnloaded" or "all" category.
d) Tap the app that you want to remove with your fingertip and select
"
uninStall" in the window that appears. Confirm once more with "ok" and
the app will be uninstalled.
You can only uninstall apps that you installed yourself. Factory-installed apps that
i
are integrated into the system can only be "
been integrated into the system can impede the functionality of your SurfTab.
diSabLe". Deactivating apps that have
aPPS". Tap "aPPS".
15) Connecting other devices
Connecting the SurfTab to a computer
a) Connect the SurfTab to your computer with the Micro-USB cable provided.
b) A short moment later, the memory of the SurfTab will be shown as an external
drive in your computer’s file explorer. From here you can load, copy, delete
or move files as usual.
Connecting a USB device
External USB devices such as USB-Sticks can be connected directly via the
Micro-USB socket of the SurfTab or by using a Micro-USB host adapter cable.
To be able to move files between your SurfTab and an external storage device,
i
you need an app that functions as a file browser (such as the "eS FiLe expLorer").
a) Connect the external USB storage device to the SurfTab and wait approximately
20 seconds.
c) You can now load, copy, delete or move files as usual using your file explorer app.
The power supply of the SurfTab may not be sufficient to ensure that all the
i
functions of the connected USB device work properly. For this reason, make sure
that you supply additional power to external USB devices via a charging cable.
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Connecting another device via Bluetooth®
a) Select "SettingS" in the applications menu. You will find the "Bluetooth"
item in the menu column.
b) Slide the on/off switch for Bluetooth from "oFF" to "on".
Bluetooth" with your fingertip.
c) Tap "
d) Activate the Bluetooth function on the device you want to connect and
make the device visible to other Bluetooth devices, if necessary. To do so,
refer to the instructions in the operating manual of the device.
SeaRch FoR deviceS" located at the top right of the screen. A list of all
e) Tap "
available Bluetooth devices in the vicinity will appear.
f) Tap the device you want to connect. Then confirm by tapping "
g) You may also have to confirm pairing on the device you want to connect.
PaiR".
16) Activating standby mode
If you do not want to use your SurfTab for a while, press the on/off switch briefly
to put the SurfTab into standby mode and save power. To exit standby mode,
briefly press the on/off switch again.
Once you have reactivated the SurfTab, it will initially display the lock screen.
Place your finger on the lock symbol and drag it to the right to the open lock.
Your SurfTab will now display the home screen.
If you previously set up a screen lock, you must now identify yourself using the
i
method that you chose in order to unlock the SurfTab.
Standby mode is activated automatically when the SurfTab is not used for a certain
i
time. You can specify the period of time after which the SurfTab automatically goes
into standby mode under "SettingS" + "diSpLay" + "Screen time out".
17) Reset
If your SurfTab freezes and no longer responds, you can force a shutdown by
pressing and holding the on/off switch for approximately 10 seconds. Then you
can switch the SurfTab on again as usual.
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18) Switching off the SurfTab
a) Press the on/off switch for approximately two to four seconds to switch off
the device.
PoWeR oFF".
b) Tap "
c) The following message appears: "
Tap "ok" to confirm and switch off the SurfTab.
PoWeR oFF/youR taBlet Will Be Shut doWn".
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19) Notes on copyright and trademarks
Copyright law prohibits the copying of the content of these operating
instructions (illustrations, reference documents etc.), in whole or in part,
without the permission of the copyright holder.
Android and Google Play are trademarks of Google Inc. Use of these trademarks
is subject to Google Permissions.
The Bluetooth word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by TrekStor GmbH is under license.
Other trademarks and trade names are those of their respective owners.
Intel, Intel Atom and the Intel Inside logo are trademarks of Intel Corporation in
the U.S. and/or other countries.
Mac OS and OS X are trademarks of Apple Inc., registered in the U.S. and
other countries.
Microsoft, Windows and Windows Vista are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Miracast ist a registered trademark of Wi-Fi Alliance.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
TrekStor and SurfTab are registered trademarks of TrekStor Ltd. in the European
Community and other countries.
Copyright © 2015 TrekStor GmbH. All rights reserved. Some product or company
names mentioned elsewhere may be brand names or trade names of the
respective proprietor.
Open Source Software
This product contains software which might in whole or in part be free software
under license of Free Software Foundation (FSF). This is subject to terms and
conditions of GNU General Public License (GPL) as well as Lesser General Public
License (LGPL).
For further information visit: http://www.gnu.org/licenses/gpl
For additional informations concerning Source Code please consult:
www.trekstor.de/opensource/
Disclaimer of liability
Since this is concerning free software Contributor does not give any guarantee
about free software as far as permitted by law.
Please be aware that this disclaimer is not concerning regular use of hardware
and regular warranty of this device itself.
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20) Notes on disposal
Disposal
v This symbol indicates that this product and/or the battery used contain
components that are harmful to the environment and/or human health
if not disposed of correctly. As the owner of a used electrical or electronic
device, you may not dispose of this device together with unsorted
domestic waste.
Remove the battery from the device before disposing of your old device.
Contact your city or municipal authority for information on how to
a
correctly dispose of the device and its battery.
Recycling
Your device and its sales packaging consist of valuable raw materials,
t
which must be recycled in the interest of environmental protection.
Contact your city or municipal authority for information on the correct
s
method of disposal.
21) Notes on liability and warranty
The manufacturer shall reserve the right to constantly further develop the product.
These changes may be made without any direct reference to them in the
operating instructions. As a result, the information contained in the operating
instructions does not need to reflect the current technical design.
The statutory warranty period for consumer products is 24 months. There is no
warranty beyond this.
Unauthorised modifications to the device (particularly installing external
firmware not approved by the manufacturer or modifications to the device
hardware) may result in a loss of all warranty claims.
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EC DECLARATION OF CONFORMITY
As manufacturer and importer respectively:
■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■
herewith declares that the products
Product: SurfTab xintron i 8.0 (ST80416-2)
■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■
Type: Mobile Internet Device
■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■
comply with the following directive(s):
■
99/5/EC Radio Equipment and Telecommunications Terminal Equipment
■
2004/108/EC EMC Directive: Electromagnetic Compatibility
■
2006/95/EC Low Voltage Directive
■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■
The following norms were consulted to assess conformity:
■
EN 300 328 V1.8.1
Electromagnetic compatibility and Radio spectrum Matters (ERM); Data transmission equipment
operating in the 2,4 GHz ISM band and using wide band modulation techniques
■
EN 301 489-1 V1.9.2 EMC and ERM
EMC standard for radio equipment and services; Part 1: Common technical requirements
■
EN 301 489-17 V2.2.1
Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC)
standard for radio equipment; Part 17: Specific conditions for 2,4 GHz wideband transmission systems.
■
EN 50566:2013
Product standard to demonstrate compliance of radio frequency fields from handheld and body-mounted
wireless communication devices used by the general public (30 MHz - 6 GHz)
■
EN 62479:2010
Assessment of the compliance of low power electronic and electrical equipment with the basic restrictions
related to human exposure to electromagnetic fields (10 MHz to 300 GHz)
■
EN 55022:2010+AC:2011EMC
Information technology equipment – Radio disturbance characteristics – Limits and methods of measurement
■
EN 55024:2010 EMC
Information technology equipment – Immunity characteristics – Limits and methods of measurement
■
EN 61000-3-2:2006 EMC
Part 3-2: Limits – Limits for harmonic current emissions (equipment input current 16 A per phase)
■
EN 61000-3-3:2013 EMC
Part 3-3: Limits – Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply
■
EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011
Information technology equipment – Safety – Part 1: General requirements
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The CE symbol confirms that this product conforms with the above mentioned norms and regulations.
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The manufacturer also declares the conformity of the product according to the following directives:
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2011/65/EU RoHS: Hazardous substances in electrical and elec tronic equipment
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2006/1907/EC REACh: Regulation concerning the Registration, Evaluation, Authorisation
and Restriction of Chemicals
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2013/1272/EU PAH: REACh as regards polycyclic aromatic hydrocarbons
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2009/125/EC Ecodesign requirements for energy-using products
Lorsch, 13.05.2015
TrekStor GmbH
Kastanienallee 8 - 10
D-64653 Lorsch, Germany
Thorsten Koroscha, CTO
Page 24
Supportinformationen
Sollten Sie Fragen zu Ihrem TrekStor Produkt haben, gehen Sie bitte wie folgt vor:
• Überprüfen Sie anhand der Produkteigenschaften und der Funktionen Ihres Gerätes
(auf der Verpackung ersichtlich), ob Sie die richtigen Einstellungen vorgenommen haben.
• Lesen Sie aufmerksam die gesamte Bedienungsanleitung.
• Informieren Sie sich auf unserer Website www.trekstor.de über aktuelle Informationen
zu Ihrem Produkt (z. B. neu verfügbare Firmware-Updates).
Wenn Sie weitergehende Fragen zu Ihrem Produkt haben, beachten Sie bitte die
folgenden TrekStor Supportoptionen:
FAQ Der FAQ-Bereich unserer Website bietet Ihnen vielfältige Problem-
lösungshinweise. Hier erhalten Sie Antworten zu den am häufigsten
gestellten Fragen zu unseren Produkten.
E-Mail Füllen Sie das Supportformular auf unserer Website aus oder senden
Sie eine E-Mail an support.de@trekstor.de.
Telefonsupport Von Deutschland aus wählen Sie bitte 01805-TREKSTOR*,
01805-87357867*. Die Nummer der Supporthotline für andere
Länder finden Sie auf unserer Website unter "SERVICE".
* 14 Cent/Min. aus dem deutschen Festnetz der DTAG, max. 42 Cent/Min. aus Mobilfunknetzen.
Support information
If you have any questions regarding your TrekStor product, please proceed as follows:
• Check the features as well as the functions of your device (apparent on the packaging),
in order to use the correct settings.
• Read the manual carefully.
• Inform yourself on our website www.trekstor.de/en about the up-to-date information
concerning your product (e. g. available most recent firmware releases).
In the case you have further questions regarding your product, please note the
following TrekStor support options:
FAQ The FAQ area of our website offers you a wide range of problem
solving hints. Here you can obtain answers to the most frequently
asked questions concerning our products.
E-Mail Please fill in the support form on our website or send an E-Mail to
support.en@trekstor.de. You can find mailing addresses for other
countries when you click "SERVICE" at the menu bar on our website.
Phone support Please find the number of the support hotline for your country on
our website under "SERVICE" as well.
TrekStor GmbH
Kastanienallee 8-10
D-64653 Lorsch, Germany
www.trekstor.de
BA-STXI80-V1-10-EN-150824
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