Toshiba Strata CT DKT2510-FS, Strata CT DKT2510-FSD, Strata CT DKT2520-FS, Strata CT DKT2520-FSD, Strata CT 2000 Series User Manual

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TOSHIBA

Telecommunications Division

Digital Business Telephone Solutions

Digital Telephone

User Guide

(includes Single Line Digital Keyphone LCD, Add-on Module, and

Direct Station Selection Console)

Release 2

November 2001

Publication Information

Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information in cl uding, but not limited to, product characteristics and operating sp ecifications, without prior notice.

It is intended that the information contained within this manual is correct at the time of going to print, howeve r al l lia bility for errors or omissions is excluded.

Version 2, November 2001

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduc ed in any form or by any means—gra phic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval system s—without express written permission of the publisher of this material.

Strata and Strat agy are registered trademarks of Toshiba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Contents

Introduction

Organisation ....................................................................................................................................x

How to Use This Guide ................................................................................................................... x

Action/Response .......................................................................................................................xii

Related Documents/Media ............................................................................................................xii

Chapter 1 The Digital Telephone Grand Tour

Digital Telephone Models ............................................................................................................... 2

Buttons ............................................................................................................................................4

Fixed Buttons ............................................................................................................................. 4

Flexible Buttons ......................................................................................................................... 6

LCD .................................................................................................................................................9

LCD Buttons ...............................................................................................................................9

LED Indicators ..............................................................................................................................10

On-hook/Off-hook ........................................................................................................................11

Volume Controls ........................................................................................................................... 11

Chapter 2 Features

Before You Begin ......................................................................................................................... 13

Automatic Line Selection ......................................................................................................... 14

Ringing Line Preference ........................................................................................................... 14

Signalling ..................................................................................................................................14

Quick Reference ............................................................................................................................15

Strata CT Digital Telephone User Guide November 2001

Contents

Making an Internal Call ............................................................................................................15

Making an Outside Call ............................................................................................................15

Making an Outside Call to an ISDN Trunk ..............................................................................16

On-Hook Dialling .....................................................................................................................17

Answering Calls .......................................................................................................................17

Incoming Call Notification .......................................................................................................18

Account Code Calls .......................................................................................................................18

Forced Account Codes (Verified/Non-Verified) ......................................................................18

Voluntary Account Codes (Verified/Non-Verified) .................................................................19

Alarm Reset ...................................................................................................................................20

Alert Signalling .............................................................................................................................20

Attendant Console Calling ............................................................................................................21

Automatic Busy Redial (ABR) .....................................................................................................21

Automatic Callback (ACB) ...........................................................................................................22

Automatic Hold .............................................................................................................................24

BGM Over Telephone Speakers ...................................................................................................25

Call Forward ..................................................................................................................................25

Call Forward Modes .................................................................................................................26

Using Call Forward Buttons .....................................................................................................27

Using Access Codes .................................................................................................................27

LCD Telephones .......................................................................................................................27

Call Forward–All Calls .............................................................................................................28

Call Forward–Busy ...................................................................................................................29

Call Forward–No Answer .........................................................................................................29

Call Forward–Busy/No Answer ...............................................................................................30

Call Forward–Fixed .................................................................................................................. 31

Call Forward—External ...........................................................................................................32

Call Park Orbits .............................................................................................................................34

Call Park and Page ........................................................................................................................35

Call Pickup ....................................................................................................................................36

[DN] Pickup ..............................................................................................................................37

Directed Call Pickup .................................................................................................................37

Group Pickup ............................................................................................................................37

Strata CT Digital Telephone User Guide November 2001

Contents

Page/Internal Call Pickup ......................................................................................................... 38

Call Transfer with Camp-on ......................................................................................................... 38

Call Waiting .................................................................................................................................. 40

Conference Calls ........................................................................................................................... 41

Date/Time/Day Adjustment .......................................................................................................... 42

Direct Inward System Access (DISA) .......................................................................................... 42

DISA Calls - Internal ............................................................................................................... 42

DISA Calls - External .............................................................................................................. 43

Direct Station Selection (DSS) Buttons (Hotline) ........................................................................ 44

Do Not Disturb (DND) ................................................................................................................. 44

Door Lock(s) ................................................................................................................................. 45

Door Phone(s) ............................................................................................................................... 46

DTMF Tone Dialling with * and # ............................................................................................... 48

Emergency Ringdown/Hotline Service .........................................................................................48

Group Listening ............................................................................................................................ 49

Handsfree Answerback ................................................................................................................. 49

Handsfree Monitoring ................................................................................................................... 50

ISDN Outgoing Calling ................................................................................................................51

Message Waiting ........................................................................................................................... 51

Message Waiting Light on [PDN] ............................................................................................52

Message Waiting Light on [PhDN/MW] ................................................................................. 53

Message Waiting Light on Another Telephone .......................................................................53

Microphone Cut-Off ..................................................................................................................... 54

Off-hook Call Announce (OCA) ...................................................................................................54

HS-OCA ...................................................................................................................................56

SP-OCA ....................................................................................................................................56

Override Calls ...............................................................................................................................57

Busy Override ........................................................................................................................... 58

Do Not Disturb Override .......................................................................................................... 58

Executive Override ................................................................................................................... 58

Privacy Override ....................................................................................................................... 59

Toll Restriction Override .......................................................................................................... 59

Page Announcements .................................................................................................................... 60

Strata CT Digital Telephone User Guide November 2001

iii

Contents

All Call Page .............................................................................................................................60

Privacy On-Line ............................................................................................................................61

Privacy Release .............................................................................................................................61

Release and Answer ......................................................................................................................62

Saved Number Redial ....................................................................................................................62

Speakerphone ................................................................................................................................63

Speed Dial .....................................................................................................................................64

Speed Dial–Advanced Features ....................................................................................................66

Feature Access Codes ...............................................................................................................66

Speed Dial Pause and Flash/Recall Storage .............................................................................69

Speed Dial Number Linking .....................................................................................................69

Chain Dialling Speed Dial Numbers ........................................................................................71

Timed Reminders ..........................................................................................................................72

Tone/Pulse Dialling .......................................................................................................................74

Two (Tandem) Exchange Line Connection ..................................................................................75

[DN] Button ..............................................................................................................................75

Exchange Line Buttons .............................................................................................................76

Supervision ...............................................................................................................................77

Voice Mail Integration ..................................................................................................................78

Message Mailbox ......................................................................................................................78

Message Retrieval .....................................................................................................................79

Call Forward to Voice Systems ................................................................................................80

Chapter 3 LCD Operation

Control Buttons .............................................................................................................................84

Soft Keys .......................................................................................................................................85

Soft Key Display ......................................................................................................................86

How to Use Soft Keys ..............................................................................................................86

Soft Key Prompts ......................................................................................................................89

Busy Lamp Field (BLF) Display ...................................................................................................90

CLI/DDI Information Mode ..........................................................................................................91

DDI ...........................................................................................................................................91

Call Park Orbit List Display ..........................................................................................................91

Strata CT Digital Telephone User Guide November 2001

Contents

Retrieve and Auto Dial Missed Calls ............................................................................................92

Messages, Memos, and Name Display ......................................................................................... 93

Messages .......................................................................................................................................95

System Messages 60~64 ..........................................................................................................95

System Messages 65~99 ..........................................................................................................95

Station Messages ...................................................................................................................... 95

Message Notifications .............................................................................................................. 98

Silent Messaging (Busy Station) ............................................................................................ 101

Memos .........................................................................................................................................102

Speed Dial Memos ................................................................................................................. 102

Timed Reminders ...................................................................................................................104

Name/Number Display ............................................................................................................... 104

Chapter 4 The Single Digital Telephone Grand Tour

Buttons ........................................................................................................................................108

LED Indicators ............................................................................................................................109

Volume Controls ......................................................................................................................... 110

On-hook/Off-hook ......................................................................................................................110

Chapter 5 Single Line Digital Telephone Features

Before You Begin ....................................................................................................................... 111

Automatic Line Selection ....................................................................................................... 111

Ringing Line Preference ......................................................................................................... 111

Incoming Call Ringing Patterns .............................................................................................112

Feature Codes ......................................................................................................................... 112

Quick Reference ..........................................................................................................................113

Making an Internal Call .......................................................................................................... 113

Making an Outside Call .......................................................................................................... 113

Making an Outside Call Using ISDN ..................................................................................... 114

Answering Calls .....................................................................................................................114

Account Code Calls ....................................................................................................................115

Forced Account Codes ........................................................................................................... 115

Strata CT Digital Telephone User Guide November 2001

Contents

Emergency Override of Forced Account Code Dialling Requirements .................................115

Verified Account Codes .........................................................................................................116

Voluntary Account Codes ......................................................................................................116

Automatic Busy Redial (ABR) ...................................................................................................117

Automatic Call Distribution (ACD) ............................................................................................118

Automatic Callback (ACB) .........................................................................................................119

Attendant Console Calling ..........................................................................................................120

Background Music (BGM) Over Telephone Speakers ...............................................................121

Call Forward (CF) .......................................................................................................................121

Call Forward—External .........................................................................................................123

Call Park Orbits ...........................................................................................................................126

Call Pickup ..................................................................................................................................127

Pick up Calls to a Group .........................................................................................................128

Conference Calls .........................................................................................................................129

Exchange Line Queuing ..............................................................................................................131

Direct Inward System Access (DISA) ........................................................................................132

Door Phones ................................................................................................................................134

DTMF Tone Dialling with * and # ..............................................................................................135

Hold .............................................................................................................................................135

Retrieve a Call on Hold ..........................................................................................................135

Retrieve a Call on Exclusive Hold .........................................................................................136

Message Waiting .........................................................................................................................136

Set Message Waiting on Other Telephones ............................................................................137

Override Calls .............................................................................................................................138

Busy Override or Off-hook Call Announce ...........................................................................138

Do Not Disturb (DND) Override ............................................................................................138

Executive Override .................................................................................................................138

Toll Restriction Override ........................................................................................................139

Paging Announcements ...............................................................................................................139

Repeat Last Number Dialled .......................................................................................................140

Speed Dial ...................................................................................................................................140

Timed Reminders ........................................................................................................................141

Voice Mail Integration ................................................................................................................142

Strata CT Digital Telephone User Guide November 2001

Contents

Setting Call Forward ................................................................................................................... 142

Voice Mail Identification Code .............................................................................................. 143

Call Forward To Toshiba Voice Systems ...............................................................................144

Voice Mail Message Retrieval ....................................................................................................144

Chapter 6 Add-on Module/DSS Console

DADM ........................................................................................................................................147

DSS Console ...............................................................................................................................149

[DSS] Button ............................................................................................................................... 150

Features .......................................................................................................................................150

Calling a Station ..................................................................................................................... 150

Transfer to an Idle Station ...................................................................................................... 151

Call Transfer with Camp-on ................................................................................................... 151

Call Answering (Exchange Line) ........................................................................................... 152

Speed Dial .............................................................................................................................. 152

Paging .....................................................................................................................................153

Call Forward Override ([DSS] Override) ...............................................................................153

Night Transfer ........................................................................................................................ 153

Appendix A Digital Telephone Access Codes

Exchange Line Access Codes ..................................................................................................... 155

Feature Access Codes ................................................................................................................. 156

Paging Access Codes ..................................................................................................................156

Speed Dial Access Codes ............................................................................................................ 158

Appendix B Single Line Digital Telephone Access Codes

Exchange Line Access Codes ..................................................................................................... 159

Paging Access Codes ..................................................................................................................160

Speed Dial Access Codes ............................................................................................................ 161

Strata CT Digital Telephone User Guide November 2001

vii

Appendix C Button Labels Notes to Users Index

Contents

viii

Strata CT Digital Telephone User Guide November 2001

Introduction

This guide describes how to use the 2000 and 2500-series digital telephones for Strata CT systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone (2500-series). Also discussed are the Single Line Digital Telephone (DKT2001) Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.

Strata CT Digital Telephone User Guide November 2001

Organisation Introduction

Organisation

♦ Chapter 1 – The Digital Telephone Grand Tour provides an overview of the equipment,

buttons, Light Emitting Diodes (LEDs), and LCDs.

♦ Chapter 2 – Features describes the available digital telephone features in alphabetical order.

Detailed instructions on using each feature are covered.

♦ Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key

operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays.

♦ Chapter 4 – The Single Digital Telephone Grand Tour describes the Single line digital

telephone console features and buttons.

♦ Chapter 5 – Single Line Digital Telephone Features describes the Single line digital telephone

features and buttons.

♦ Chapter 6 – Add-on Module/DSS Console describes the featu r e buttons and their associated

LED’s for the ADM and DSS Cons oles.

♦ Appendix A – Digital Telephone Access Codes provides instructions for programming a

sequence of steps or access codes onto feature buttons. It includes Exchange Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Co des.

♦ Appendix B – Single Line Digital Telephone Access Codes provides access codes for outside

speed dial numbers, exchange lines, paging groups and paging zone codes.

Appendix C – Button Labels lists the feature button designations of the 2500-series digital

♦

telephone models.

Notes to Use rs contains an overview of Safety Approval and EMC Compliance details.

♦

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata CT digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide.

Strata CT Digital Telephone User Guide November 2001

Introduction How to Use This Guide

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Conventions Description

Elaborates specific items or references other information. Within some tables,

Note

Important! Calls attention to important instructions or information. CAUTION!

WARNING! Alerts you when the given task could cause personal injury or death.

[DN]

[PDN]

[SDN]

[PhDN] Represents any Phantom Directory Number button (an additional DN).

Arial Bold Represents telephone buttons.

Plus (+)

Tilde (~) Means “through.” Example: 200~220 station range.

➤ Denotes th e step in a one-step pr ocedure.

➤

See Figure 10

general notes apply to the entire table and numbered notes apply to specific items.

Advises you that hardware , software app lications, or data could be da maged if the instructions are not followed closely.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone). An extra appearance of the PDN on the same phone is not considered as a SDN.

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example:

Denotes a procedure. Grey words within the printed text denote cross-references. In the electronic

version of this document (Strata Technical Library CD-ROM), crossreferences appear in blue hypertext.

Strata CT Digital Telephone User Guide November 2001

Related Documents/Media Introduction

xiv

Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour

This chapter familiarises you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telepho ne and will help you take ad vantage of all of the benef its your telep hone offers.

Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Exchange Line (EL) Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialling, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset.

Strata CT Digital Telephone User Guide November 2001

Digital Telephone Models The Digital Telephone Grand Tour

Digital Telephone Models

Feature operations in this guide use the button designations for the 2500-series models. The following telephone models belong to the 2500-series (see Figure 1 on Page 3):

DKT2510-FS (10-button model that enables users to answer internal calls without lifting the

♦

handset) DKT2510-FSD (10-button model equipped with a LCD and a speakerphone which enables users

♦

to make and receive outside and internal calls without lifting the handset) DKT2520-FS (20-button speakerphone model which enables users to make and receive outside

♦

and internal calls without lifting the handset) DKT2520-FSD (20-button speakerphone model equipped with an LCD, and a speakerphone

♦

which enables users to make and receive outside and internal calls without lifting the handset).

Note For the Single Line Digital Telephone (DKT2001) see Chapter 4 on Page 107

Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour Buttons

Buttons

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

0539

Fixed Buttons Microphone Location

Figure 1 20-button Digital Speakerphone with LCD

LCD Control/Soft Key Buttons

Flexible Buttons

Strata CT Digital Telephone User Guide November 2001

Buttons The Digital Telephone Grand Tour

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g.,

Conf/Trn, Vol

The flexible buttons con sist of Dir ectory Number (Pr imary, Secondary, Phant om) and feat ure button s. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily.

Table 1 Fixed Button Definitions

Button Definitions

Cnf/Trn

(Conference/ Transfer)

Mic, Msg, Redial, Hold

▲, and

Vol

▼) are standard to every Strata DK 2500-series telephone (see Table 1).

Press to set up confere nce and tra nsfer calls (see “C onference C alls” on Page

41).

Press once to hold internal or outside calls. The Line LED flashes green at the internal hold rate.

...or press twice to en able Exclus ive Hold. Th e Lin e LED flashes green at the exclusive hold rate.

Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it.

HOLD LINE 10 JAN 01 SUN 12:19

To retrieve a call on hold :

Hold

Press Line or [DN] which is on hold ...or if the call is on Exclusive Hold, from another station dial #5 plus your

[DN], or dial #5#7 plus the Exchange line number (001~200) that the call is held on.

If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice).

Strata CT Digital Telephone User Guide November 2001

HOLD LINE 201 LINE 10 RECALL

The Digital Telephone Grand Tour Buttons

Table 1 Fixed Button Definitions (continued)

Button Definitions

If the held party hangs up, the call is released and the Exchange provides a hold-release signal.

(continued)

Hold

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. (See “Automatic Hold” on Page 24.)

A different call can be held on each [DN] or Line button on your phone. Each time you

CO LINE 02

HOLD

press Scroll, a different [DN] or Line is selected. The selected button’s LED flashes rapidly and your LCD d ispla ys inf ormatio n for the call holding on that button (samples shown at right).

DN 202

HOLD

Press to toggle the microphone ON/OFF while the telephone is in use. The LED indicates the status of the microphone.

Mic

(Microphone)

Msg

(Message)

Redial

The microphone and accompanying LED are always ON when receiving “voice first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-first call. Mic may be ON/OFF when placing an on-hook Exchange line or internal [DN] call.

Each station’s Mic can be set in system programming to switch ON/OFF with one touch, to swit ch OF F only whil e pressed and he ld, or to be either O N/OFF at the start of handsfree dialling.

To talkback to an HS-OCA call, press and hold Mic and talk over your telephone handset/headset. The LED and microphone remain OFF during OCA talkback operation (see “HS-OCA” on Page 56).

Mic functions on Handsfree Answerback and OCA calls for privacy. When Msg LED flashes, press Msg to call back the station or voice mail

device that activat ed the LED (see “Message W aiting ” on Pa ge 5 1). This is the telephone’s [PDN] message waiting button.

Press the same [DN] or Line that you used to dial the original number. Press Redial. The last number called is redialled.

If you have Automatic Line Selection, you must first lift the handset.

Strata CT Digital Telephone User Guide November 2001

Buttons The Digital Telephone Grand Tour

Table 1 Fixed Button Definitions (continued)

Button Definitions

Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker.

Spkr

(Speaker)

▲

Vol

Vol▼

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as access outside Exchange lines. from a group of lines appearing under one button.

If your telephone does not have a Exchange lines, you can use acc ess code s. For a lis ting of these code s, see “Digital Telephone Access

Codes” on Page 155.

Spkr must be pressed and held down when switching from Handset to Speakerphone mode.

Also selects a line or the internal [PDN] if programmed for auto preference in system programming. Can be used to disconnect on-hook speakerphone calls.

Press to adjust volume levels (see “Volume Controls” on Page 11).

and/or

Line

Pooled Line Grp

Line

Pooled Line Grp

enables you to access available Exchange Lines

button and you want to access outside

which enable you to directly

Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour Buttons

Directory Number [DN] Buttons

The [DN] buttons consist of : [PDNs], [SDNs], and [PhDNs]. They are use d to initia te or answer a cal l and are known as you r ext ension or inte rcom numbe r(s) . You can have multiple [DN] bu ttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].

Incoming calls ring your telephone’s [PDNs] from the top down. F or example, incoming calls to Station 210’s [PDNs] fi rst ring the “210-1” butt on, th en “210-2,” a nd fin ally “210-3.” Your [PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of Exchange Line or [DN] call.

If you have an LCD telephone, y ou ca n f ind out the actual Director y Numbe r of a [DN] button by pressing the [DN] you want to display and dialling

. The number (

#407

T ab le 2 Directory Button Definitions

Button Definitions

[PDN] Primary Directory Number

[SDN] Secondary Directory Number

[PhDN] Phantom Directory Number

) displays.

210

Press to answer a call to the Primary Directory Number or to initiate a phone call. The [PDN] i s sp ecific ally your Extens ion Nu mb er or In tercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN].

A [PDN] of another telephone which appears on your telephone is considered a [SDN]. You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.

Up to eight Phantom Directo ry Nu mbers can be dedic ated to a stat ion or shared by a group of stations. One example of a Phantom Directory Number application is when it is used as a common phone number for an entire department. For instance, when the [PhDN] appears on a group of telephones, such as the Sales Department, it will ring on all of the telephones of the group when it is called. You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message waiting button and mailbox for up to four [PhDNs] on your telephone.

DN = 210

Strata CT Digital Telephone User Guide November 2001

Buttons The Digital Telephone Grand Tour

2516

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers [SDNs] of Station 211

Calls to Station 211 can be originated or answered by Station 210 by pressing the 211-1 or 211-2

Station 210's Primary Directory Numbers [PDNs]

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed featur e butt ons ca n be as signed to your t elepho ne and v ary fo r indi vidua l tel ephones . See Table 23 on Page 163 for a list of all the possible feature buttons.

540

510

500

211-1

211-2

210-1

210-2

210-3

Station 210

MW/50

580

510

500

210-1

210-2

210-3

211-1

211-2

Station 211

If a button doe s not ap pear on y our disp lay or t elephone keystri p label, see your System Admi nistrator for button assignments.

If your telephone has not been programmed for a in any of the procedures that appear in this guide.

Speed Dial

Strata CT Digital Telephone User Guide November 2001

button, you can substitute the

key

The Digital Telephone Grand Tour LCD

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display” on Page 93). All display functions occur automatically as call processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press information. Press

to switch from the CF display to th e User Name

Page

display. All LCD examples in this user guide are shown with So ft Keys tur ned OFF. If your telephone has Soft

Keys turned ON, the displays may be dif feren t (e.g., t he in format ion on rows 1 an d 2 is reve rsed) , but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons.

Soft Key Prompts

Soft Key and Control Buttons

Figure 3 LCD Buttons (with sample Soft Keys)

Scroll

to advance through the

TRNS CONF PGE

Mode Page Scroll

CF-A 201-203+

JAN 01 TUE 12: 19

0622

Both sets of buttons cannot be active at the same time.

Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call).

♦

Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.

♦

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

Strata CT Digital Telephone User Guide November 2001

LED Indicators The Digital Telephone Grand Tour

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).

Table 3 LED Indicators

Use

Line or [DN] In-Use

(access outside line)

Incoming Call

(while ringing) Hold (outside line)

If using Pooled Line indication is only at the station that places the call on hold.

Hold – Consultation

(during consultatio n/transfer to another station)

Hold – Exclusive (outside line) 10 pulses/s ec ond steady Hold – Recall

(when held call recalls your idle station)

Hold – Exclusive Recall Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Alert Signal .5 seconds 4 seconds Conference 10 pulses/second steady

Grp, the hold

Your Station (Green) Other Station (Red)

Interval Rates

2 seconds on, 1/8 second off — 1/8 second ON/OFF

1 second on at 10 pulses/second —1 second OFF

4 pulses/second for 1/8 second ON/OFF

10 pulses/second steady

1 second at 2 pulses/second, 1 second at 10 pulses/second

Your [PDN] flashes 10 pulses/ second—1 second off

4 pulses/second, 1/8 second ON/ OFF

steady

one second ON/OFF

1/2 second ON/OFF

flashes

steady [SDN] red flashing or

green ringing

3/4 second on, 1/8 second OFF

Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour On-hook/Off-hook

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicat es tha t the han dset s hould b e lif ted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted.

Volume Controls

Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels.

You must hold down either button (

Vol

occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle.

The method for chan ging feature vol ume v ari es . Some features can be adjusted usi ng o nly the

▼ (see Table 4) and others require additional buttons (see Table 5 on Page 12)

Vol

Table 4 Using only Vol ▲/Vol ▼

Feature

Ring Tone Volume/Incoming Handsfree Answerback and Speaker OCA

Handset Receiver Off-hook

Phone Status

On-hook, Idle

▲/

▼) for at least 1/8 second for any volume change to

Vol

Comments

Adjusting the rin g tone volu me als o ch ang es the volu me le vel of incoming Handsfree Ans werback and Speaker OC A calls before they are answered by pressing a [DN].

After a call is terminated and the handset is o n-hook, the volum e level returns to the “original” level fo r the next cal l. This “original” level can be adjusted to higher/lower in system programming.

Vol

▲/

Strata CT Digital Telephone User Guide November 2001

Volume Controls The Digital Telephone Grand Tour

Table 5 Using Vol ▲/Vol ▼ with Other Buttons

Feature

Microphone Sensitivi ty

Handset/Headset Call Waiting Tone

Muted Tone Burst Tone sent for Busy or DND

Override, Call Transfer with Camp-on, etc.

Ringing, Handsfree Answerback, and Speaker OCA.

Speaker

Phone Status

On-hook/ Off-hook

On-hook

On-hook, idle

Press Comments

While pressing, hold Mic and Vol

▲/

/Vol

▼ for three

seconds. While pressing,

hold Redial and

Vol ▲

While pressing, hold Redial and

Vol ▼

[DN] followed by

#6101 then

Vol

#6102 followed

by Vol

[DN] followed by

Vol

▲/Vol

▲/Vol ▼

▲/Vol

▼

The Mic LED flashes ab out six times whi le setting the sensitivity. Whe n the microp hone is se t for the lowest or normal sensiti vit y, the Mic LED lights stea dy w he n the telephone is busy on a speakerphone call.

The tones are received over the handset/headset and speaker.

The tones are received over the speaker.

You hear the muted tone for 15 seconds or until disconnected by pressing Spkr.

Your phone rings for 15 seconds or until disconnected by pressing Spkr. Enables you to

▼

check if you can hear ringi ng at a di sta nc e from you r telephone.

After you press a [DN], you hear dial tone. Adjusts Internal and Exchange Dial Tone,

Background Music.

Strata CT Digital Telephone User Guide November 2001

Features

This chapter lists all the digital telephone features in alphabetical order beginning on Page 18. These features can be performed on 2500 -series digital te lephones equ ipped with or wit hout LCDs. Featur es which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata CT digital telephone, you need to find out if your telephone has been set up for Automat ic L ine Sel ection and Ringing Line Pre fer enc e. You will also need to know if your telephone has tone or voice first signalling when you receive an internal call:

Tone Signalling rings.

♦

Voice First Signalling does not ring; instead you hear a long tone, then the caller’s voice.

♦

Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone.

Strata CT Digital Telephone User Guide November 2001

Before You Begin Features

Automatic Line Selection

You have Automatic Line Selection, if y ou hear dial tone a nd t he [ DN], Li ne , or Pooled Line Grp LED lights steady green. The LCD displays the station number (

201) and the seized Exchange line (sample shown at right).

➤ Lift the handset or press

You do not have Automatic Line Selection, if you hear silence.

➤ Press an available [DN] or

Ringing Line Preference

You have Ringing Line Prefere nce, if you ca n answer a line ringi ng your stat ion by l ifti ng the handset or pressing

. You do not have Ringing Line Pre ference, if you h ave to pr ess the button as sociated

Spkr

with the rin ging call (f lashing LED) to answer the call. If your telephone does not have Automatic Line Selection, press the flashing [DN] or

before using the handset or

Signalling

If you hear a long tone, followed by a caller’s voice, you have Voice First Signalling.

➤ Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or

Spkr

Line

Spkr

before dialling.

Spkr

USING LINE 11

Line

NO. 201

first,

If you hear successive ring tones, you have Tone First Signalling.

➤ Lift the handset or press

Note You can change to the alternate signalling method when making a call on a call-by-call basis

by pressing

after dialling an internal telephone number.

1111

Spkr

Strata CT Digital Telephone User Guide November 2001

Features Quick Reference

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

1. Lift the handset or press

Spkr

...or if you do not have Automatic Line Selection, press a [DN].

2. Dial a directory number (

201).

3. When finished with the call, hang up or

Spkr

press

Making an Outside Call

1. Lift the handset or

Spkr

press ...or if you do not

have Automatic Line Selection, you must also:

NO. 203

201

NO. 203

USING LINE 6

Strata CT Digital Telephone User Guide November 2001

Quick Reference Features

press

Pooled Line

...or

Grp

Line

...or [DN], then enter an Exchange line or line group access code (see “Exchange

Line Access Codes” on Page 155).

2. Dial the telephone number.

3. When fi nished with the call, hang up or

Spkr

press

The LED flashes green and the digits are displayed as you dial.

The display automatically changes from dialled number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/ time display.

NO. 203 5551374

NO. 203

00: 13: 23

Making an Outside Call to an ISDN Trunk

1. Access an outside Exchange line

2. Dial the number.

. The dialled digits will not be sent until you press this button

or until the timer expires. See “ISDN Outgoing Calling” on

Page 51 for more information on ISDN calls.

3. Press

Start

Strata CT Digital Telephone User Guide November 2001

Features Quick Reference

On-Hook Dialling

1. Press

Spkr

Automatic line selection).

2. Access an outside line and dial a telephone number.

3. Lift the handset when the called party answers.

4. When finished with the call, hang up or press

Answering Calls

When you receive an incoming call, the LCD displays either the Exchange line (

10)

... or the station’s [PDN] (

➤ Lift the handset or press

Spkr

...or if you do not have Ringing Line Preference, press the flashing [DN],

, or

Line

and lift the handset.

(if you have

Spkr

210).

Pooled Line Grp

Note If you have a full speakerphone, you do not

have to lift the handset.

NO. 203

LINE 10 RINGING

NO. 203

210 CALLING

The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line.

For information on CLI/DDI LCD dis plays fo r incoming cal ls, see Chapter 3 – LCD Operation.

Strata CT Digital Telephone User Guide November 2001

Account Code Calls Features

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call.

➤ Press

...or hold down the hookswitch for about one second.

Release and Ans

Account Code Calls

Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications requir e you ente r an Account Code , calle d a Forced Acc ount Code, be fore di alli ng a telephone number.

If the system is set f o r Verified Account Codes, station user s must ent er specific codes when ente ri ng the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in system programming or by designated stations.

➤

To dial using a Forced Account Code Emergency Override of Forced Account Codes

You can bypass Forced Account Code requirements with three emergency numbers, including 999. See your System Administrator for these numbers:

999 2) 112 3) _______

Strata CT Digital Telephone User Guide November 2001

Features Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are usually optional. They can be entered after accessing an Exchange line or during a call, to keep track of the call for client billing purposes.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialling area and must be entered prior to dialling the telephone number. As an example, if your station is restricted to local area calls, you can make national or international calls by using a Voluntary Account Code set in system programming.

If the system is set f or Verified Account Codes, station u ser s must ent er specific codes when ente ri ng the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

➤

To dial using a Voluntary Account Code

1. After accessing an

Your conversation is not interrupted.

Exchange line, press

Account Code

...or

Speed Dial + 50

...or

Speed Dial + 50

Note If the Voluntary Account Code

is not required to dial out, the account code can be entered during a call.

(B5CAU/B5CBU) ...or

50/

050

if your telephone does not have a speed dial button.

Cnf/Trns + #46

...or

2. Enter the Account Code. When your station is set for Verified Account Codes, you hear a half second confirmation tone if the code is valid.

The outside party is not able to hear any tones (e.g., confirmation tones) when the Account Code digits are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone.

NO. 204

ENTER ACCT CODE

NO. 204

CODE VERIFIED

Strata CT Digital Telephone User Guide November 2001

Alarm Reset Features

3. Dial another account code by repeating Steps 1 and 2.

4. Dial a telephone number. Any digits dialled after the code is entered in Step 2 is treated as

Alarm Reset

Your Strata CT system can be connected to a facility alar m system. All teleph ones prod uce a star tling tone whenever this alarm is activated.

➤

To reset the alarm

➤ Press

Alarm Reset

If the code is invalid, you hear two short tones.

The last code entered is recorded.

part of a telephone number.

CODE NOT VALID

NO. 204

Alert Signalling

Alert Signalling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/ her administrative assistant to enter the office.

You can have as many as four telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode.

➤

To send an Alert Signal

➤ Press

Alert Signal

. An alert tone sounds at the designated station.

(s) to send or receive an Alert Signal to/from other

Strata CT Digital Telephone User Guide November 2001

Features Attendant Console Calling

Attendant Console Calling

Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming.

➤

To call any attendant console

. The call rings the Attendant C onsole’s 0 button. Dial 0 calls rotate

➤ Press a [DN] +

➤

To call a specific console

between the consoles if more than one console is installed.

➤ Press a [DN] + the

console’s [DN].

➤

To call all consoles for an emergency

➤ Press a [DN] + the

The call rings the console’s System Administrator can provide the Atte ndant Console(s)

In-DN

The call rings the

emergency access

#400

code

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the Strata CT system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected.

ABR is not attempted while your station is busy, but continues to time-out. The system inserts a pause (

P) on your LCD before redialling the number.

Emgr

In-DN

(incoming [DN] button). Your

button on all attendant consoles.

NO. 202

P555 3700

Strata CT Digital Telephone User Guide November 2001

Automatic Callback (ACB) Features

➤

To activate ABR

1. When you reach a busy number, press

Redial

Cnf/Trn

...or

Auto Busy

. You hear confirmation tone.

#44

2. Hang up

...or press

Spkr

3. The system redials, up to 15 times, every 30 or 60 seconds (depending on system programming).

4. Your telephone receives ring tone, when ABR dials the number and it is available.

5. Lift the handset or press

Spkr

and wait for the party to answer.

The LED flashes red.

The [DN] or Line and Spkr LEDs flash green.

If you do not pick up the handset or pres s

Spkr

30 seconds after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

NO. 202

ABR SET

within

➤

To cancel ABR

➤ Press

...or [DN] +

Auto Busy Redial

#44

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available Exchange line, if you reach a line group in which all lines are busy.

Strata CT Digital Telephone User Guide November 2001

Features Automatic Callback (ACB)

➤

To set ACB

1. After reaching either a busy/DND station or Exchange line,

Auto

press

Callback

...or

2. Hang up

...or press

Spkr

3. Your telephone rings at a fast rate when the called station or Exchange line becomes idle.

You hear busy tone, followed by dial tone (two secs.), then

INT 210 ACB SET

NO. 204

busy tone. When you set ACB at a busy

station, its number (

210)

displays. When you set ACB at a busy

line group, its access code number (

801) is displayed.

INT 801 ACB SET

NO. 204

You can make other calls while waiting for the called station/line to become available.

For busy/DND station: the [DN] LED flashes green

210 ACB

NO. 204

(incoming call). The station number you called (

210)

displays. For busy Exchange line: the

[DN] LED from which you

LINE 3 ACB

NO. 204

attempted to first access the line flashes red (in coming call rate). The seized line’s number (

3) displays.

4. Answer within three rings to pre vent the callback from being cancelled.

Strata CT Digital Telephone User Guide November 2001

After you answer, you hear a singl e tone, and the LED flashes green (in-use) .

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.

Automatic Hold Features

5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number.

➤

To cancel ACB (to busy or DND station)

➤ Press

Auto Callback

or [DN] +

Automatic Hold

Automatic Hold enable s you to automatical ly place a call on h old by p ressing a nother outsi de a [DN] button—there is no need to press press do not press

➤

To use Automatic Hold

➤ While on a call, press another

accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-hold).

. Your telephone must be programmed for this f eature , other wise exi sting calls drop if you

Hold

before answering or making another call.

Hold

If the original call wa s made using LCR, th e telepho ne number is automatically dialled.

#43

. You can also switch between calls without having to

Hold

or [DN] to receive/originate a new call. The LED of the

Line

➤

To switch between calls

➤ Press

Line

of the Line or [DN] placed on hold flashes (on-hold).

or [DN] of the held call. The LED of the line ju st ac ces se d fla she s (i n-use). The LED

Strata CT Digital Telephone User Guide November 2001

Features BGM Over Telephone Speakers

BGM Over Telephone Speakers

BGM over external speakers is c ontrolled by the Syste m Administ rator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker.

➤

To enable/cancel BGM on your telephone speaker

➤ Press

Tel Set Music

...or press a [DN] + (ignore busy tone after dialling

Call Forward

If your telephone has more than one [ DN], you can assign Call For ward dest ination s for each [ DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a different Call Forward feature. Call Forward must be set before the call is received and has priority over the Station Hunt feature.

To set call forward from a [PDN] or [PhDN]:

You must set the call forward from your telephone.

♦

Your telephone must be programmed as the owner of the [PDN] or [PhDN].

♦

Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is

not the ow ner of the [PDN]/[PhD N].

If Call Forward is set, the following calls to your station forward (except in Call Forward-External mode):

#481

to toggle BGM ON/OFF.

to turn BGM ON and press a [DN] +

Spkr

and

#481

#480

to turn it OFF

Spkr

Internal calls (Handsfree and OCA calls optionally may or may not)

♦

Auto Attendant calls

♦

Exchange lines calls that ring only your station

♦

Transferred Exchange line or station calls

♦

Exchange lines that ring more than one station do not forward.

Strata CT Digital Telephone User Guide November 2001

Call Forward Features

Call Forward Modes

You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:

♦ Call Forward—All Calls forwards all calls immediately; your telephone does not ring when

called.

♦ Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy

or in the DND mode.

On “tone-first” systems, if your [PDN] appears on more than one button on your telephone,

♦

Call Forward Busy forwards calls only w hen all [PD N] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in

♦

use.

Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call

Forward-No Answer can be set with the touch o f one but to n. See “Feature Access Codes” on

Page 67.

♦ Call Forward—No Answer forwards all calls to your station if you fail to answer within a

designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can activate voice first or OCA by dialling

♦ Call Forward—Busy/No Answer forwards all calls to your station immediately whenever you

during their voice announcement.

1111

are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialling

On “tone-first” systems, if your [PDN] appears on more than one button on your telephone,

♦

during their voice announcement.

1111

Call Forward Busy forwards calls only w hen all [PD N] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in

♦

use and/or any time all of your [PDNs] are in use by other telephones.

Call Forward—Fixed forwards immediately to a station or voice mail device set in system

♦

programming all internal, private or DDI Exchange line calls to your station. Your station does not ring when called. Your station must be assigned with t he

Call Forward to:

button in system

programming to activate this feature.

Strata CT Digital Telephone User Guide November 2001

Features Call Forward

Call Forward—External forwards new incoming calls directed to your [PDN] to a destination

♦

outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations.

Only incoming calls over Exchange lines dedicated to immediately ring your [PDN], the private Exchange

button, and/or DDI line, call forward externally. Any of the other Call Forward

Line

modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

Using Call Forward Buttons

If your telephone has been system programmed for a Call Forward button, you can use one of the following Call Forward buttons to set the feature for a [P DN]:

Busy Forward to:

Call Frwd No Answer, Call Frwd Busy/NAns, Call Forward External

(Call Forward–Fixed feature).

Call Frwd All Calls, Call Frwd

, and

Call

Using Access Codes

If your telephone has not been programmed for Call Forward buttons or you are forwarding a [PhDN], you must use access codes to set the Call Forward feature.

LCD Telephones

The LCD on your telephone provides you with call forwarding information.

Make CF Call

When you call a [DN] that is forwarded [203], the [DN] you called is shown first.

The display changes to the [DN] where your call forwarded (

Strata CT Digital Telephone User Guide November 2001

210).

NO. 201

203

NO. 201

210

Call Forward Features

Receive CF Call

When a call is forwarded to your [DN] ( displayed on the left and the [DN] called is displayed on the right [203].

Note The LCD examples shown in the following sections are ident ical to those on your teleph one’s

LCD. At times, the entries on the display will scroll off the LCD and only portions of the entries will remain.

Call Forward–All Calls

1. Press

2. Enter the destination [DN].

3. Press

Call Frwd All Calls

...or [PDN]/[PhDN] +

Call Frwd All Calls

...or

(if access code

Spkr

used).

#601

210), the call ing [DN] (205) is

The LED flashes red.

You hear confirmation tone after

#601

is dialled.

The LED lights steady red and calls forw ard to the stored directory number [203].

NO. 201

205 CALL 203

NO. 201

CALL FORWARD TO

NO. 201

CALL FORWARD TO 203

CF-A 201-203

JAN 01 TUE 12: 19

➤

To cancel a Call Forward–All Calls

➤ Press

...or [PDN] +

Call Frwd All Calls

#601

Spkr

Strata CT Digital Telephone User Guide November 2001

Features Call Forward

Call Forward–Busy

1. Press

Call Frwd Busy

...or [PDN]/[PhDN] +

2. Enter the destination [DN].

3. Press

Call Frwd Busy

...or

(if access code

Spkr

used).

➤

To cancel a Call Forward–Busy

➤ Press

...or [PDN] +

CCCCall Frwd Busy

#602

Spkr

Call Forward–No Answer

1. Press

Call Frwd No

Answer

...or [PDN]/[PhDN] +

#602

Spkr

#603

The LED flashes red.

You hear confirmation tone after

#602

is dialled.

The LED lights steady red and calls forwar d to the s tored directory number [203].

The LED flashes red. You hear confirmation tone

after

#603

is dialled.

NO. 201

CALL FORWARD TO

NO. 201

CALL FORWARD TO 203

CF-B 201-203

JAN 01 TUE 12: 19

NO. 201

CALL FORWARD TO

2. Enter the destination [DN].

3. Press

Speed Dial

The pre-set time delay for calls forwarding is 12 seconds.

Note Sk ip this step, i f you

pressed

Answer

Strata CT Digital Telephone User Guide November 2001

Call Frwd No

in Step 1.

CALL FORWARD TO 203

NO. 201

CALL FORWARD TO 203*

Call Forward Features

4. Enter the time dela y (

08~60

seconds.

Note Skip this step if you do

not want to change the time.

5. Press

Call Frwd No

Answer

...or

Redial

, then

Spkr

(if

access code was used in Step

1).

➤

To cancel a Call Forward—No Answer

➤ Press

...or [PDN] +

Call Frwd No Answer

#603

Spkr

Call Forward–Busy/No Answer

1. Press

Call Frwd Busy/

NAns

...or [PDN]/[PhDN] +

#604

)

The LCD displays the amount of time entered (

16).

The LED lights steady re d and calls forward to the stored directory number [203].

Spkr

The LED flashes red. You hear confirmation tone

after

#604

is dialled.

L FORWARD TO 203*16

NO. 201

CF-NA 201-203

JAN 01 TUE 12: 19

NO. 201

CALL FORWARD TO

2. Enter the destination [DN].

3. Press

Note Skip this step, if you

Speed Dial

pressed

Busy/NAns

Call Frwd

in Step 1.

The pre-set time delay for calls to ring before forwar din g is 12 seconds.

Strata CT Digital Telephone User Guide November 2001

NO. 201

CALL FO RW A RD TO 203

NO. 201

LL FORWARD TO 203*

Features Call Forward

)

4. Enter the time dela y (

08~60

seconds.

Note Sk ip this step, i f you do

The LCD displays the amount of time entered (

16).

L FORWARD TO 203*16

NO. 201

not want to change the time.

5. Press

Call Frwd No

Answer

...or

Redial

, then

Spkr

(if

access code used in Step 1).

➤

To cancel a Call Forward–Busy/No Answer

➤ Press

...or [PDN] +

Call Frwd Busy/NAns

#604

Spkr

Call Forward–Fixed

➤ Press

Call Frwd to:

mail device set in system programming.

...or press

Call Frwd to:

. The LED lights st eady red an d a ll call s forwar d to a sta tion [PDN] or voice

a second time to cancel the feature.

The LED lights steady re d and calls forward to the stored directory number [203].

Spkr

CF-BN 201-203

JAN 01 TUE 12: 19

Strata CT Digital Telephone User Guide November 2001

Call Forward Features

Call Forward—External

1. Store the desti nat ion number at Station Speed Dial location 139.

Only perform Step 1 the fi rs t time Call F orward-External is set or when you change t he destination. It is not necessary to store the destination each time; it remains in system memory.

This feature enables you to forward new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assign ed to your telephone do not Call Forward to an external destination. Internal calls and transferred calls to your [PDN] do not forward to external desti nat ion s.

Only incoming calls over Exchange lines dedicated to immediately ring on your [PDN], private Exchange

button, and/or Direct In Dial line calls forward.

Line

LineLine

Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

Use the Speed Dial storage procedures detailed on

Page 64. When forwarding to an outside destination

include the Exchange Line (or Exchange Line group) access cod e before the telephone number.

Example: 8015833700 801 = Exchange Line access code

5833700 = Telephone number See Table 14 on Page 156 for Exchang e Line/Lin e

Group access codes. The LCR access code “9” cannot be used.

2. To set CF-External, press

Call Frwd External

...or the [PDN] +

➤

To cancel a Call Forward–External

➤ Press

...or [PDN] +

Call Frwd External

#670

Spkr

Incoming calls forward to the destination stored at Station Speed Dial Location 139.

Strata CT Digital Telephone User Guide November 2001

Features Call Forward

Remote Destination Change

If Call Forward-Externa l mode is set at your station, you can change the forw ar din g dest ina ti on fr om a telephone outside of the system.

➤

To change the destination number

1. Call into the CT system over an Exchange line programmed for the DISA feature.

2. After you receive dial tone,

then dial your

#670

press [PDN].

3. Enter the Remote Call Forward-External security code.

4. Enter the new destination number. You can enter an internal number, Voice Mail number or , an Exchange l ine access code plus an external telephone number. With some systems, you can dial a line group code inst ead of an Exchange line number access code. (Table 14 on

Page 156 for access code

information.)

You hear ringback tone signal, then internal dial tone for 10 seconds.

Try again if you hear busy tone.

Note See the System Administrator for DISA telephone

numbers.

You hear a confirmation tone. If a number is not dialled, the system automatically makes the

DISA Exchange line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear a confirmation tone. See the System Administrator for the security code which is ass igned to your telepho ne in syste m programming.

5. Press

Strata CT Digital Telephone User Guide November 2001

. You hear a confirmation tone.

Call Park Orbits Features

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

Hang up and retrieve the parked call at a later t ime

♦

Originate another call

♦

Access a voice paging device to announce the parked call for pickup from another station

♦

If you park a call and it is not retrieved the following occurs:

If your station is idle when the system Call Park recall timer expires, the parked call automatically

♦

recalls to your station. If your station is busy, the parked call camps-on.

♦

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List

Display” on Page 91.

➤

To park a call

1. While on a call, press

Park in Orbit

...or

#332

Cnf/Trn

2. Enter a General Orbit Number (

900~919

or a valid [PDN]

...or if you have an

LCD, press

999

The LED flashes green (consultation-hold).

The call is parked and the

)

Exchange line flashes (Hold), or the [DN] LED turns OFF.

The system parks the call on the lowest vacant Orbit Number.

3. Hang up. The caller’s extension or Line

number and the orbit number are shown.

Strata CT Digital Telephone User Guide November 2001

ENTER ORBIT NO RTRN

6793 PK ORBIT 900

Features Call Park and Page

➤

To retrieve a parked call

1. Press

Park in Orbit

...or [DN] +

. [DN] can be [PDN], [SDN] or [PhDN].

#332

2. Enter t he Orbit Number where the call is parked.

Call Park and Page

You can use the Park feature in conjunction wit h the Pag e featu re. This operati on can be pr ogrammed on a

Speed Dial

button for one-touch activation (See “Feature Access Codes” on Page 6 7.)

If the parked call is not retrieved

LN 2 ORBIT 900

within a specified time, the call rings back to your phone.

When a parked call recalls your

L 2 PK ORBIT 900

phone, the LCD shows t he li ne or [DN] that is recalling and the orbit number.

The [DN] LED flashes at the in-use rate whe n the call is retrieved.

➤

To park and page a call

1. While on a call, press

Park and Page

...or

#331

Cnf/Trn

2. Enter a General Orbit Number (

900~919

or a valid [PDN] ...or if you have an

LCD, press

Strata CT Digital Telephone User Guide November 2001

999

The LED flashes green (consultation-hold).

The call is parked and the

)

Exchange line flashes (Hold), or the [DN] LED turns OFF.

The system parks the call on th e lowest va cant Orbit Number.

HOLD LINE 2 ENTER ORBIT NO.

Call Pickup Features

3. Enter a [DN] or a Page Group or Zone access code (see

Ta bles 15 and 16 on Page 157,

respectively).

4. Make your announcement (include the Orbit Number).

5. Hang up to free the paging device.

After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code.

The LCD shows the Auto Park entry.

The LCD shows the Line being held and its orbit number. Example: Line held on orbit

900.

If the parked call is not retrieved within a specified

999

HOLD LINE 2

999

HOLD LINE 2 L 2 ORBIT 900

2 is

PARK ORBIT 900

HOLD

time, the call rings back to your phone.

When a parked call recalls your phone, the LCD shows

L 2 PK ORBIT 900

the line or [DN] that is recalling and the orbit number.

Call Pickup

You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls.

When you pick up an internal call, the calling station [ left and the called station [

If your call is picked up by another station, the LCD shows that your call to station [

200] was picked up by station [201].

201] displays on the right.

200] displays on the

200 PICKUP 201

Strata CT Digital Telephone User Guide November 2001

NO. 204

200 CALL 201

NO. 204

Features Call Pickup

[DN] Pickup

Picks up ringing or held Directory Numbers.

+ [PDN] or [PhDN] that you want to pick up.

➤ Press [DN] +

#5#2

Directed Call Pickup

This feature enables you to pick up calls ringing in, or calls held at other stations.

➤

To use directed call pickup

1. Press

Directed

Pickup

...or [DN] + #5.

The directed [PDN] is the Primary Directory Number of the station that has the ringing or held call that is to be picked up.

2. Dial directed [PDN]. If more than one call is on hold, the call on the telephone’s lowest button number is picked up. Ringing calls are picked up over held calls as a priority.

➤

To pick up a ringing Exchange line in a tenant system

➤ Press

Pickup 1~4

...or [DN] +

Directed

#59

You are connected to a incoming Exchange line call for a Tenant Group (1~4).

Notes

In non-tenant systems,

●

up any ringing Exchange line. This feature does not pickup held lines or

●

transferred Exchange lines that are ringing; use Directed Call Pickup.

Group Pickup

Directed Pickup1

picks

Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you t o eas il y pick up incoming (new or tra nsf er re d) or internal calls tha t ar e ri ngi ng stations that are in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments.

Strata CT Digital Telephone User Guide November 2001

Call Transfer with Camp-on Features

Calls Ringing Within Your Group

➤ Press

Group Pickup

Calls Ringing to Other Groups

1. Press [DN]. You hear dial tone. , then the

2. Enter

access code (

#320~#339

) of the group to which the station belongs.

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, t he pickup prio rity is st ation-t o-stati on and then Page cal ls in the ord er of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.

➤

To pickup a page or internal call

1. Press [DN]. You hear dial tone.

2. Enter

#5#30

. You are connected to the caller who originated the

or a [DN] +

#5#34

. You are connected to the call.

You are connected to the call. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups pickup the call.

internal or page cal l. The page circuit is re leased.

Call Transfer with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (o r camp- on) to a st ation’s [PDN] or [PhDn] if th e st ation is in the DND mode, unl ess the station’s [PDN] or [PhDN] appears on other stations.

Strata CT Digital Telephone User Guide November 2001

Features Call Transfer with Camp-on

➤

To transfer a call

1. While on a call, press

Cnf/Trn

2. Dial the [DN] where the call will be transferred.

3. If the station is idle, announce the call and hang up

...or if the station is busy or does not answer, hang up

...or to reconnect to the transferred line before it is answered, press the flashing

or [DN] +

Line

#42

The Line or [DN] LED flashes gr een (confere nce rate). You hear internal dial tone.

The Exchange line ri ngs the call ed station. If you hear a single tone, you can then announce the call over the called telephone’s speaker. (If you hear ringing tone, the call was made with Tone Signalling.)

The Line LED flashes green (on-hold). If you transferred the ca ll f rom a [DN], the [ DN]’s LED turns off. The Exchange line or [DN] camps on to th e called station and the called station receives a warning tone. The camped-on call rings when you hang up.

The Line LED is a steady red when the called station

CAMP-ON 4

NO. 204

answers the transferred call.

If the call is not answered after a specified Recall time

HOLD LINE 2 LN 2 RECALL 203

set in system programming, camp-on is cancelled and the transferred call rings back (when your station or [DN] is idle or sends two tone bursts if your telephone is busy).

Strata CT Digital Telephone User Guide November 2001

The LCD shows the Exchange line number and the station number [203] where it was originally transferred.

Call Waiting Features

Call Waiting

You can answer a call that is transferr ed to your s tation, even wh en your sta tion is bu sy. When another call is camped onto your statio n, you hea r two camp-on t one beeps and the [DN] or Line LED flashes red (on-hold).

button

Line

If a call is sent to your station when busy, and your station does not have a [DN] or available to r ec ei ve the call, two c amp-o n tone beeps are sent to your te lephone. You must disconnect or transfer the existing call to answer the waiting call.

➤

To answer a waiting call by placing the current call on-hold

Line

LineLine

➤ Press

Hold

The existing call is placed on-hold. The camped-on line rings your station (the Line LED flashes green - incoming call).

...or if your telephone has the Au to Hold

You are connected to the transferred call. The [DN] or Line LED flashes green (in-use).

feature , just press the

flashing [DN] or

Line

Note See your System Administrator to find out if you have

Auto Hol d .

➤

To answer a waiting call by disconnecting or transferring the current call

➤ Hang up or transfer the

existing call; the camped-on call rings

The existing call disconnects or transfers. The camped-on line rings your tele phone and t he Lin e LED flas hes green (incoming call).

your station

...or press the flashing

[DN] or

Line

This disconnects the current call and connects you to the transferred call. The [DN] or Line LED flashes green (in-use).

Strata CT Digital Telephone User Guide November 2001

Features Conference Calls

Conference Calls

This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possible:

up to two stations and two Exchange lines

♦

up to three stations and one Exchange line

♦

up to four stations

♦

➤

To make a conference call

1. While on a call, press

Trn.

Cnf/

You hear dial tone and the [DN] or Line LED flashes green (conference-rate).

2. Dial a [DN] or access an Exchange line and dial the telephone number.

3. When the called party answers, press

Cnf/Trn

All parties are conferen ced. If the second cal l was placed on a [DN] or Exchange l ine t hat appears on your te lep hone, the LED also flashes gr een at the in-use rate.

4. Repeat the procedure to add other Exchange lines or [DNs], remembering not to try and exceed the allowed number.

Notes

If you receive a busy tone or no answer, press

●

The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer.

●

Cnf/Trn

to return to the original connection.

Strata CT Digital Telephone User Guide November 2001

Date/Time/Day Adjustment Features

Date/Time/Day Adjustment

This feature is performed from a designated station. See the System Administrator Guide for instructions.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on Exchange lines programmed for DISA and dial a [DN] or outgoing Exchange line without going through an attendant or operator. See the System Administrator for this number.

DISA Calls - Internal

1. From outside the system, dial the DISA Exchange line telephone number.

2. When you hear dial tone, dial a [DN].

3. If you receive busy tone or want to dial another number while the station is still ringing, press Repeat Step 2.

You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automati cally cause s the DISA E xchange li ne to ring a telephone or group of telephones designated in system programming. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear ring tone. When the station answers, you are connected.

If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone.

To call another station after completing a DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls.

Strata CT Digital Telephone User Guide November 2001

Features Direct Inward System Access (DISA)

DISA Calls - External

1. From outside the system, call the DISA Exchange line telephone number.

2. When you hear dial tone, dial an Exchange line or Exchange line access code

...or dial an Exchange line or Exchange line access code and then a DISA security code. See Table 14

on Page 156 access codes.

3. When you hear dial tone, dial a telephone number.

You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically rings the DISA Exchange line as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear dial tone. If you do not hear dial tone, you must also dial a DISA security code.

You hear dial tone.

Note See the System Administrator for the DISA

security code number. If the correct code is not entered, the call disconnects.

If set in system programming, both parties hear a w arning tone approximately 4, 10, or 20 minutes after the call was

to reset the timer each time the tone sounds

made. Press

(for an additional 4, 10, or 20 minutes). If you do not press

, the call disconnects approximately one minute after the

tone.

Strata CT Digital Telephone User Guide November 2001

Direct Station Selection (DSS) Buttons (Hotline) Features

Direct Station Selection (DSS) Buttons (Hotline)

This optional feature enables you to use a The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

busy on a call on any button or is in the DND mode.

♦

idle but all appearances of the station’s [PDN] are in use by oth er stations.

♦

➤

To connect directly to another station’s [PDN]

1. When connected to an Exchange line or another station, press

DSS

2. Announce the call ...or transfer the call by

hanging up or pressing

Release and Ans

Do Not Disturb (DND)

If your station i s in the DND mode, i nternal , external and trans ferred ca lls do not ring your s tation and OCA calls are denied. You can continue to make calls while in the DND mode.

button to connect directly to another stat ion’s [PDN].

DSS

The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red).

Note You can transfer the call to an idle or busy station.

If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your station and fla sh o r r ing the other st at ions. This enables your calls to be a nswe red at the other st ati ons (or yours), even while your station is in the DND mode.

Your “alert partner” telephone can override DND and signal your telephone by pressing

Signal

. Telephones with DND Override can also call and mute ring your telephone.

Strata CT Digital Telephone User Guide November 2001

Alert

Features Door Lock(s)

➤

To activate/deactivate DND

➤ Press

Do Not Disturb

...or press it again to toggle the feature off.

Notes

Calls forward from your station i mmedi ately while in the DND mode , if it is set for Call For ward -

●

Busy or Call Forward-Busy/No Answer. If you press

●

flash.

Door Lock(s)

Your telephone may have up to five

Unlock Door 0 Unlock Door 1 Unlock Door 2 Unlock Door 3 Unlock Door 4

. The LED lights steady red and DND mode is activated.

Do Not Disturb

Door Lock Button Location

while a call is ringing, the ringing stops. The LED continues to

Unlock Door

button(s), which enables you to unlock a door.

➤

To unlock a door

➤ Press

Unlock Door

. The door unlocks for three or six seconds (set in sys tem programming). The

Unlock Door LED is lit while the door is unlocked.

Strata CT Digital Telephone User Guide November 2001

Door Phone(s) Features

Door Phone(s)

Door phones can be used to cal l di gi ta l/ electronic telephones selected in syst em prog rammi ng. Wh en a door phone call s, you h ear a disti ncti ve ri nging t one, on e or f ive t imes (se t in system progra mming) . You can also call a door phone and monitor the surrounding area.

The number of possible door phones vary by Strata CT system, with up to 12 as the maximum for larger syste ms.

LCD telephones display the door phone I D when calls are made to/from door phones (e.g., door phone 1A). The ID enables you to know the door phone [DN]. For example, door phone 1A corresponds to Door Phone [DN] 1B to

Table 6 Door Phone Lock IDs/Locations

Door Phone

[DNs]

#151 1A #157 3A

#152 1B #158 3B

#153 1C #159 3C

#154 2A #161 4A

#155 2B #162 4B

#156 2C #163 4C

, etc. Door phone IDs and the corresponding [DNs] are shown in Table 6.

#152

Door Phone

Location

Door Phone

[DNs]

Door Phone

#151

DOOR PHONE 1A

NO. 204

Location

Strata CT Digital Telephone User Guide November 2001

Features Door Phone(s)

➤

To answer a door phone call

1. Lift the handset. If you lift the handset while the door phone is still ringing, the [DN] LED flashes green (in -use) and you are co nnected to the door phone.

2. If not connected yet, dial

the door phone [DN]. ...or to pick up door phone

calls ringing someone else’s phone, press [DN] +

#5#30

➤

To call/monitor a door phone

1. With the handset off-hook,

press a [DN].

2. Dial th e [DN] for the

desired door location.

➤

To call from a door phone

If you have an LCD telephone, see Table 6 for the [DN].

Note #5#30 access is a system option that may not be

turned on for your system.

You hear dial tone and the LED flashes green (in-use).

If you have an LCD telephone, see Table 6 for the [DN]. A two-way talk-path exist s between your telephone and the

called door phone. You can audibly monitor the area around the door phone.

Note Door phone [DNs] can be stored on

buttons.

SDSD

See “Feature Access Codes” on Page 6 6.

1. Press the door phone button

and then release it.

2. When answered, speak at a

normal voice level in the direction of the door phone.

Strata CT Digital Telephone User Guide November 2001

You hear a distinctive ringing tone–one or five times (set in system programming).

DTMF Tone Dialling with * and # Features

DTMF Tone Dialling with * and #

You may have to send * and

####

DTMF tones to some devices or services , such as a voice mai l device or computer output service. DTMF tones are automatically enabled on stations with you do not have

Speed Dial

, you must first dial *, # to enable these tones.

This feature disab les the Spee d Dial featur e during the call. Speed Dial is restore d when you complet e the call or place it on hold.

➤

To output * and

➤ While on an outside call, press

DTMF tones on a telephone without a

, then #. You can now output * and #, DTMF tones, and digits

0~9

for the duration of the call. This procedure must be repeated on each call where you require

Speed Dial

such output.

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones.

Emergency Ringdown is use d in healthcare fa cilities , where it is used to assist callers who may not be able to complete a call by dialling. An example of an incoming Emergency Ringdown call is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.

button

Speed Dial

205 CALLING RINGDOWN

. If

This same feature is also known as Hotline Service and is often used for telephones in hotel/motel lobbies.

Strata CT Digital Telephone User Guide November 2001

Features Group Listening

Group Listening

This feature enabl es you to se t your tel ephone so t hat you and pe ople near y our telep hone can hea r the called party over t he s peaker, but the called part y ca n not hear you. You can alternate between part ies as long as the handset is off-hook.

➤

To activate group listening

. The Spkr LED lights red.

➤ While off-hook on a call, hold down

➤

To deactivate group listening

➤ Release

Spkr

. The Spkr LED turns OFF. You can talk to the party through the handset.

Spkr

Handsfree Answerback

You can talk back to internal or incoming Tie Line calls without lifting the handset.

➤

To receive a handsfree internal call

1. You hear a single long tone, followed by the caller’s voice.

2. Do not lift the handset; speak toward the telephone in a normal voice level.

Notes

A [DN] must be pressed (or the handset must be taken off-hook) to actuall y answer the call. This

●

is necessary before transferring or placing an internal call on hold. You can press

●

Vol

▲ or

▼ to contr ol t he vol ume o f the Handsf ree An swerbac k cal ler’s voice

Vol

and ring tone. See Chapter 1 – The Digital Telephone Grand Tour for more information on volume control.

Strata CT Digital Telephone User Guide November 2001

The LED flashes green (incoming call). The Mic LED lights steady red, indi catin g your micropho ne is act ive. The Spkr LED flashes red.

If you have a speakerphone, you will have better performance if you press the called [DN] button first.

Handsfree Monitorin g Features

Handsfree Monitoring

Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime.

➤

To use handsfree monitoring

1. While on an off- hook call, .

press and hold

Spkr

The Spkr LED lights red.

2. Place the handset on-hook. The Spkr LED stays on and you can hear the distant party

through your telephone speaker.

3. Release

. For privacy, press

Spkr

to turn your telephone’s microphone

Mic

off. (Otherwise, your conversations may be picked up.)

4. Lift the handset when the

party returns.

Note Each station’s

to switch ON/OFF with one touch, to switch OFF

can be set in system prog ramming

Mic

only while pressed and held, or to be either ON/OFF at the start of handsfree dialling. See your System Administrator if you want the setting changed.

Strata CT Digital Telephone User Guide November 2001

Features ISDN Outgoing Call in g

ISDN Outgoing Calling

This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to Strata CT and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits.

Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN “Start” sequence. The method depends on your system’s programming. See your System Administrator to determine the method.

➤

To make an outgoing call to an ISDN trunk

1. Access an outside Exchange line

2. Dial the number.

3. Press

Start

. The dialled digits are sent as the timer expires.

Message Waiting

If you call a busy station [DN] or its user doe s not answer, you can leave a message waiti ng indicati on at the station. Th e Msg LED at the called st ation f lashes and the us er can cal l you back b y pressin g the

button with the flashin g LED. (Voice mail devices, as well as people, can leave message waiting

Msg

indications.) All telephones have a standard (fixed)

callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving messages left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have [PhDN/MWs].

Up to four message waiting indic ation s and LCD messages can be left at eac h [DN] or [PhDN] at one time. The fourth message and one of the LEDs is reserved for the Message Centre.

button/LED for receiving/retrieving messages left by

Msg

Strata CT Digital Telephone User Guide November 2001

Message Waiting Features

Message Waiting Light on [PDN]

➤

To answer a Msg light

1. Press

handset. If you reach a station that is

busy or does not answer, go on-hook and press The system rotates to the next message sender.

The LCD can show up to three stations that hav e left message s for the [PDN] and three for each of your [PhDNs].

2. Press

3. After receiving the message(s),

place the handset on hook.

➤

To cancel the Msg light

➤ Press

, then lift t he

Msg

Your phone rings the station or voice mail device that set the indication. The LED continues to flash red.

again.

Msg

In the example (shown at right), the display indicates that station DN [

203] received

a message signal from DN [

201].

CALL 203-201+

The “+” indicates additional messages.

Scroll

to display them.

If the Msg LED continues to flash, you have more messages–repeat the Steps to retrieve them. V oice mail devices may cancel the indication after a short delay.

and lift the handset. Your Msg LED turns OFF when the called party

Msg

answers.

NO. 204

...or [DN] +

#409

to cancel the light. This mu st be d one for each message recorded.

Note The called party must answer–by either going

off-hook or by pressing

Spkr

–for the

indication to be cancelled automatically.

Your Msg LED turns OFF without calling the telephone or VM device.

Strata CT Digital Telephone User Guide November 2001

Features Message Waiting

Message Waiting Light on [PhDN/MW]

➤

To respond to [PhDN/MW]

1. Press the flashing red [PhDN/ MW] LED.

Your phone rings the station or voice mail device that left the message. If the called party or VM devi ce answers, the message waiting indication is cancelled automatically. If there is no answer, hang up and try at a later ti me. The red [PhDN/MW] LED on your phone continues to flash.

2. After receiving the message, press

...or place the handset on-hook.

➤

To cancel [PhDN/MW]

Spkr

If you have more messages, the red [PhDN/MW] LED continues to fl ash. To answer the next message, repe at this procedure.

1. Press [PhDN]. You hear a steady dial tone.

. The dial tone stops.

2. Enter

3. Press

#409

. The [PhDN/MW] LED turns OFF, indicating that the

Spkr

message has been cancelled.

Message Waiting Light on Another Telephone

➤

To set a message waiting light on another telephone

1. Press [DN] and dial an internal number.

or 7. The Msg or PhDN/MW] LED

2. Press

Strata CT Digital Telephone User Guide November 2001

Msg

You hear ringback or busy tone.

flashes red at the called telephone. The Msg LED li ght s steady red at your telephone. The LCD displays the station [203] where you set a message waiting light.

INT 203 MW SET

NO. 201

Microphone Cut-Off Features

3. Press

➤

To cancel a message light set on another station

➤ Press [DN] and dial

. The Msg LED on your

Spkr

plus the [PD N] or [PhDN ] that has th e message light set.

#64

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The OCA calls for privacy.

➤

To turn the microphone ON/OFF

Microphn Cut-off

telephone turns OFF. The Msg or [PhDN/MW] LED on the called telephone flashes until the called party presses the flashing

or [PhDN/MW].

Msg

functions on Handsfree Answerback and speaker

SENT 203 JAN 01 SUN 12: 19

➤ Press

Microphn Cut-off

to toggle between ON/OFF.

Off-hook Call Announce (OCA)

This feature enables you to call and speak through either the handset or the speaker of an off-hook, busy digital telephone. The ca ll ed station must be set in system progr amming for this feature to work.

The calling station can be se t i n syst em pro gramming for OCA to occur automati cal ly when calling a busy-off-hook station or by dialling an access code after receiving busy tone. Automatic OCA only functions on Voice First Signalling systems. The following procedure covers both calling options.

♦ Handset Off-hook Call Announce (HS-OCA) – lets cal lers make an announce ment th rough the

handset (or headset). No special hardware is required.

Strata CT Digital Telephone User Guide November 2001

Features Off-hook Call Announce (OCA)

Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement through the

♦

speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware.

When you receive an HS-OCA call while you are on another call, you hear a short warning tone (optional), followed by an announcement. You are the only one who hears the tone/announcement. The station [ HS-OCA is displayed on your LCD. Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override.

While on a speaker OCA call,

Mic

from listening to your conversation with the original party (see “Microphone Cut-Off” on Page 54).

➤

To make an OCA call (Voice First Signalling)

➤ Lift the handse t and di al the [DN]. You hear a single tone (opti onal) or noth ing and can talk t o the

station (Automatic OCA).

Note If you receive busy tone, press

optional tone is heard at the busy station, indicating that you are connected on an OCA call.

➤

To make an OCA call (Tone Signalling)

1. Lift the handset and dial the [DN].

2. If you hear busy tone, press

and speak to the called station ...or if you hear a ring tone,

and speak to the

press called station.

210 BUSY OVRD

210] sending the

and

Microphn Cut-off

to OCA the station and talk. An

can be used to prevent an OCA caller

205 BUSY OVR

You may hear busy or ring tone.

If you hear busy or r in g tone aft er di alli ng th e fi rst digit (2 or 1), disregard the tone and dial the second digi t to OCA the called telephone.

If you still hear a busy tone after dialling 21 or 12, the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming. Either condition blocks OCA.

NO. 204

NO. 203

Strata CT Digital Telephone User Guide November 2001

Off-hook Call Announce (OCA) Features

HS-OCA

➤

To answer an HS-OCA talkb ack call

➤ Press and hold

HS-OCA Talkback

...or

Note Press the same button to

Mic

. You are connected to the party that has sent the HS-OCA

toggle between parties.

➤

To disconnect an HS-OCA call to your station

. The HS-OCA call disconnects.

➤ Press

Spkr

SP-OCA

➤

To answer an SP-OCA call

➤ Speak toward the microphone of your phone. You may want to hold your hand over the handset

mouth piece to prevent the other party from hearing you.

This puts the origi nal part y on hold and y ou are conne cted to the HS-OCA call for as long as you press

, the HS-OCA party can not hear

When you release

Mic

you, but you can still hear the original and HS-OCA parties.

call. The original party is on hold. HS-OCA T alkbac k acts as an ON/OFF swit ch between the

two parties.

➤

To disconnect an SP-OCA call to your station

. The SP-OCA call made to your station disconnects.

➤ Press

Spkr

Strata CT Digital Telephone User Guide November 2001

Features Override Calls

Override Calls

The available override features are:

♦ Busy Override (BOV) – enables you to send a muted r ing to ne to a busy stat ion to indic ate that a

call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent t o the telephone speaker o r to the tel eph one handset/headset and speaker.

♦ Do Not Disturb Override – lets you send a tone to an idle or busy

station in the DND mode to indic ate that a ca ll is coming i n. Your phone

NO. 204

INT 210 DND

can also be programmed to block Do Not Disturb Override from other phones. Your station’s LCD shows the station you have called [

210] is

in the DND mode.

OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override.

♦ Executiv e Override – enables you to enter an established conversation. Your phone can also be

programmed to block Executive Override from other phones. The

Privacy on Line

does not

block this feature.

♦ Privacy Override – enables you to enter an established cal l on a private common Excha nge Line

button; it will not operate on common [DNs] which are always private. (See “Conference Calls” which allow up to four parties to talk on a [DN] button.)

Up to two station users can enter an existing Exchange lin e-to-stat ion call (i.e., up to three stations can be connected to a Exchange line). You can also use this feature i f t he st ation that is al r eady connected to the Exchange line is in the Privacy Release mode. Station users with

Privacy Release

Privacy ReleasePrivacy Release

can allow stations to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override.

Privacy Override is blocked by DND.

♦ Toll Restriction Override – Stations can be individually restricted from making toll calls. Each

station can be allowed or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station’s Toll Restrict ion class. The station resumes it s normal class at the conclusion of the call.

Strata CT Digital Telephone User Guide November 2001

Override Calls Features

Busy Override

➤ After reaching a busy

station, press

Do Not Disturb Override

➤ After reaching a

station in DND mode, press

Executive Override

➤ After reaching a busy

station, press

A muted tone is hear d at the busy station, indicating that a call is waiting. The station number [

210] display s.

A tone signal is heard at the DND station, indicating a call is coming in.

210 BUSY OVR

NO. 203

NO. 204

210 DND OVR

On your station, the LCD shows the station number [

210] you have

overridden. Your LCD displays

the station you called denies Do Not

DND OVR DENY, if

NO. 204

DND OVR DENY

Disturb Override.

You enter the conversation. The called parties may hear an optional tone signal prior to your entering the conversation.

...or if you have an LCD phone, use the OVRD Soft Key . (See

“How to Use Soft Keys” on Page 86.)

The overridden station [

210] display s

until the call is ended.

The station initia ting executive ov erride [

204] display s until the ove rride is

disconnected.

Strata CT Digital Telephone User Guide November 2001

210 EXEC OVRD

NO. 204

Your Station

NO. 210

204 EXEC OVRD

Called Station

Features Override Calls

Privacy Override

➤ After reaching a busy

station, press

Line

Toll Restriction Override

1. Access an Exchange line.

2. Press

3. Enter the Toll

Cnf/Trn +#47

Restriction Override Code (four digits).

Connected parties may hear an

optional tone signal before you are

LINE 03 PRV OVRD

connected. Your station’s LCD displays the Exchange line identification,

Line 03.

The overridden station’s LCD displays the initiating station’s number [

204].

204 PRV OVRD

You hear dial tone and the LED flashes at the in-use rate.

. You no longer hear dial tone and

your LCD prompts you to enter a

OVERRIDE CODE

code.

You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator.

NO. 204

NO. 205

NO. 204

4. Dial a telephone number.

Strata CT Digital Telephone User Guide November 2001

Page Announcements Features

Page Announcements

Station users can make page announcements to telephones and external speakers.

➤

To make a page announcement

1. Press [DN], lift the handset, and enter a paging access code.

2. Use a normal voice le vel to make your announcement, then repeat it.

3. Hang up.

All Call Page

You can make an All Call Page to digital/el ectroni c telepho nes assign ed to the “Al l Call Page Group .” Stations are assigned to the “All Call Page Group” in system programming.

➤

To make an All Call Page

1. With the handset off-hook,

All Call Page

press ...or [DN] +

#39

Note Each of the page access codes (including t he [PDN]

button) can be stored on an

button. See “Speed

Dial–Advanced Features” on Page 66

All Call Page

The

button pages “All Call Page”

telephones but does not access external page speakers.

Note #39 ma y also Page external speakers as well as

“All Call Page” telephones, depending on system programming.

2. Make your announcement in a normal voice level and repeat it.

3. Hang up.

Strata CT Digital Telephone User Guide November 2001

Features Privacy On-Line

Privacy On-Line

With this feature, you can block those with Privacy Override from entering your Exchange line. The button does not block Busy or Executive Override.

➤

To set/cancel privacy

➤ Press

...or press

Privacy on Line

entering your Exchange line calls when they press a common Exchange line button.

Privacy on Line

Privacy Release

This feature enables others to enter your call on a common Exchange line just by pressing their telephone. It onl y works o n common Exchange lines (i.e. , Exch ange li nes whi ch appe ar on mor e than one telephone). Privacy Release cannot be used on single appearing Exchange lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone.

Similar to conference calls, up to three stations can be connected to an Exchange line.

➤

To use Privacy Release

➤ While on an Exchange line

call, press

Release

Privacy

to set privacy. The LED lights steady red. Others are blocked from

again to cancel the feature. The LED turns OFF.

Line

The LED lights red. The Exchange line flashes at all appearances. When another station user enters the Exchange call by pres si ng a c ommo n Exch ange Privacy Release LED turns OFF.

To add a third stati on, press the process is repeated.

Privacy Release

, the

Line

again and

Strata CT Digital Telephone User Guide November 2001

Release and Answer Features

Release and Answer

This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LE D flas hes red and you hear a muted, Busy Override or Camp-on busy tone.

➤

To release an active call and answer an incoming call

➤ While on a call, you rece ive

an incoming call. Press

Release and Ans

...or

Cnf/Trn

and dial a “transfer to” destination. Then press

Ans

DSS

...or

Release and

of a “transfer to”

destination, then press

Release and Ans

Saved Number Re dial

This feature enables you to store a dialled telephone or station number, then redial that number with the touch of a button.

➤

To save a telephone number

Releases the original call and answers the new incoming call.

Note Y ou can press

Hold

before

Release and Ans

you do not wish to release the original call.

Transfers the original call and answers the new call.

➤ While on a ca ll that you dialled (busy, talking, or ringing), press

➤

To call a saved telephone number

➤ Access a [DN] or Exchange line, then press

dials the “saved” number.

Save Last Number

Strata CT Digital Telephone User Guide November 2001

. The system automatically

Features Speakerphone

Speakerphone

All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in the model name is equipped with a speakerphone.

➤

To change from speakerphone to handset

➤ Lift the handset.

➤

To change from handset to speakerphone

1. While on a call, press and hold

2. Return the handset on-hook.

3. Release

➤

To make a call (on-hook dialling)

Spkr

1. With the handset on-hook, access an Exchange line or

You hear dial tone and the Line or [DN] LED flashes green (in-use).

press a [DN].

2. Dial a telephone number. You hear ringback tone (or busy tone, if busy).

3. Speak in a normal voice leve l

Note Your

toward the telephone.

to disconnect the

4. Press

Spkr

call.

Strata CT Digital Telephone User Guide November 2001

button must be set to be ON at the

Mic

start of a call in system programming. If not, you must press the

button before talking.

Mic

Speed Dial Features

➤

To answer an incoming call using speakerphone

1. With the handset on-hook, press the

Line

LED.

2. Speak at a normal voice level toward the telephone.

3. Press

Speed Dial

Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers:

♦ Station – assigned by individual station users to their own station and can only be dialled from

the station that assigns it.

♦ System – only assigned from attendant consoles or a designated station (typically the System

Administrator’s station), and can be used by other stations. (See System Administrator User Guide for storing instructions.)

Important! If you do not perform the following procedures within a specified time (set in system

The Line or [DN] LED flashes green (in-use) and you

or [DN] with the flashin g

to disconnect the call.

Spkr

are connected to the call.

programming for either one or three minutes) when storing speed dial numbers, the operation times out and your telephone returns to idle mode.

Strata CT Digital Telephone User Guide November 2001

Features Speed Dial

➤

To store/replace a telephone number on a Station Speed Dial button

1. With the handset on-hook, press

Redial

2. Press the

you wish to store

buttons are assigned in system programming.

the telephone number on.

Speed Dial

...or

and enter the code that you want to stor e the telephone number in. See

Table 17 on Page 158 for

codes.

3. Enter the telephone number (max. 20 digits).

To store longer dialling strings, see “Speed Dial

Number Linking” on Page 69.

To insert a pause or flash/ recall signal in the number, see “Speed Dial Pause and

Flash/Recall Storage” on Page

69.

4. Press

➤

To clear a telephone number on a Station Speed Dial button

Redial

. The number is stored.

➤ Repeat the previous procedure on Page 65, skipping Step 3.

➤

To program one-touch telephone number dialling

➤ Repeat the previous pro cedure on Page 65, except for Step 3. For Step 3, press [PDN] + Exchange

line access code before the telephone number. See “Exchange Line Access Codes” on Page 155.

Strata CT Digital Telephone User Guide November 2001

Speed Dial–Advanced Featu r es Features

➤

To make a call using a Speed Dial button or access code

1. Lift the handset.

2. Access an Exchange line (if necessary).

If your

button has been

programmed to automatically do this, skip this step.

3. Press

...or

Speed Dial

. Then enter a

Speed Dial access code (see Table

The system dials the teleph one number as signed to the button/code. If your explained above, skip Step 1.

17 on Page 158).

Speed Dial–Advanced Features

Feature Access Codes

You can program of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digits you have, count 2 digit s for dial pad characters.

See Table 7 for a list of feature access codes.Your System Administrator can tell you which features can be programmed on your telephone.

(Speed Dial) button s with fea ture acc ess co des for a single f eature or a s equenc e

Cnf/Trn

, [PDN] and

button is “one-touch,” as

feature buttons and 1 digi t fo r all other

Hold

➤

To store a feature onto a

Redial + SD

➤

See Table 7 for Feature Access code sequences.

♦

= the speed dial button the feature is stored on.

+ Feature Access Code +

button

Redial

Strata CT Digital Telephone User Guide November 2001

Features Speed Dial–Advanced Features

➤

To store a feature onto a code

Redial + Speed Dial

➤

+ Speed Dial Access Code + Feature Access Code +

Important!

Do not lift the handset.

●

If you do no t enter the entire sequence within a specifie d time (set in system programmin g for

●

either one or three minutes), the operation times out and your telephone returns to idle mode. If your telephone does not have a

●

instead of [PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.

●

Table 7 Feature Access Codes

Account Code Automatic Callback 4 Background Music Background Music Call Forward–All Calls (To Station or VM) [PDN] + #601 + Directory Number Call Forward–Busy (To Station or VM) [PDN] + #602 + Directory Number Call Forward Cancel [PDN] + #601 Call Forward–No Answer [PDN] + #603 Call Forward External [PDN] + #670 Call Forward External Cancel [PDN] + #670 Door Phone Calling [PDN] + door phone Directory Number Hookflash Signal ISDN Sub 467 ISDN Start 469 ISDN Tone 490 Off-hook Call Announce (Manual Mode) Voice First: 2; Tone First: 1, 2 One-touch Voice Mail Access [PDN] + Voice Mail Directory Number

Outgoing Calls

(Frequently used codes) Cnf/Trn + #46 + Account code digits

in all feature sequences

Features Feature Access Code Sequence

(Telephone Speaker ON) [PDN] + #481

(Telephone Speakers OFF) [PDN] + #480

Speed Dial

Cnf/Trn + #45

[PDN] + Exchange line access code (See Table 14 on Page 156.)

, press “*” instead of Speed Dial, and enter 44

1, or 1 2

Redial

Strata CT Digital Telephone User Guide November 2001

Speed Dial–Advanced Feat ures Features

Table 7 Feature Access Codes (continued)

Features Feature Access Code Sequence

Overrides (Busy, DND)

Overrides (Executive)

Page Access

Park Call/Access Page The existing call is parked and you are automatically

connected to the page. Pickup

Pickup a held or ringing [PDN] or [PhDN] (not available for all systems)

Pickup4 any ringing Exchange line (new call only) Hold + [PDN] + #59 Pickup Station Page or Ringing Door Phone Pickup4 External Page Hold + [PDN] + #5#35 Pickup Line on Hold (lines 1~99) Pickup Line on Hold (lines 100~200)

(Directed to station, new, or transferred call) Hold + [PDN] + #5 + station number [PDN]

Hold + [PDN] + #XXX

#XXX = Page Access code - “Paging Access Codes ” on Pages

157 and 157.

Cnf/Trn + #331 + [X X X] + [Y Y Y]

[X X X] [Y Y Y] = page group/zone (See Tables 15 and 16 on Page

157.)

[PDN] + #5#2 [X X X X] = [PDN] or [PhDN] to be picked up

Hold + [PDN] + #5#30

[PDN] + #5 + #70(01~99) [PDN] + #5 +

= 9 0 0~9 1 9 or 999 park zone number;

+ [X X X X]

#7(100~200)

1. These codes can be used during an Exchange line call.

2. Background music speakers can only be turned ON/OFF from Station 200.

3. XXX = Auto Park Orbit 9 9 9 (access the next av ailable park or bit), or Gener al Park Zones 90 0~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.

4. This feature will hold an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page will still be accessed. These codes can be used during an Exchange line call.

5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.

6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.

Strata CT Digital Telephone User Guide November 2001

Features Speed Dial–Advanced Features

Speed Dial Pause and Flash/Recall Storage

Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).

Hookflash Regular Pause Long Pause

The Flash/Recall button stores a flash signal only if Spd is programmed as a flexible button on the telephone. The flash signa l is 0.5 or 2 seconds long (set in system programming) and is displayed on the LCD as “F-”.

Press Flash/Recall ...or enter the hookflash/recall dial

code (Cnf/Trn + #45).

Dial

Pause

Speed Dial Number Linking

You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station Speed Dial button or code.

The number directly stor ed in the Syste m Speed Dial number di als out first , then the numb er linked to it. Typically, a company’s special carrier access telephone numbers are stored as part of the digit string.

Note A designated station can be used to link System Speed Dial codes. See the System

Administrator’s User Guide.

The pause is either 1.5 or 3 secon ds (set in system programming). The LCD displays “P-”.

Press Spd Dial Pause ...or if Spd Dial Pause is not on the

telephone, press Flash/Recall to store a pause.

Ten-second pause, which can be entered anywhere in the Speed Dial number. The LCD displays “L-”.

Press Spd Dial Lng Pause.

Important! Before linking Spee d Dial Numbers, make sure the System Admini strator has stor ed the

desired number in the System Speed Dial you plan on using.

Strata CT Digital Telephone User Guide November 2001

Speed Dial–Advanced Feat ures Features

➤

To link station/system speed dial numbers

1. Press

2. Press ...or

Speed Dial

Redial

+ a Station Speed Dial Access Code. (See Table 17 on

Page 158.)

3. Press

Speed Dial

4. Enter the System Speed Dial

Access Code to which the number will be linked. (See

Table 18 on Page 158.)

5. Enter the telephon e number to be

stored (max. 16 digits).

6. Press

Redial

. The number is stored and is auto matically dialled

Linked Speed Dial Example

The System Administrator can store an Exchange line access code plus international long distance dialling codes in Sys tem Speed Di al locat ions (See Table 18 on Page 158). You link the System Speed Dial code to a telephone number stored in any Station Speed Dial location on your station.

when the optional linked station

button is pressed

or the linked Station Speed Dial access code is dia ll ed.

System Administrator

Stores the Exchange line access code and the international dialing sequence (9011813) in the System Speed Dial location *990 from the administrator station.

➤ Press

Note Whe n you press [PD N], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN]

Redial

that is used to automa tically access internal dial tone before dialling the remaining numbers in the Speed Dial sequence (in our example that number is 9011813).

Speed Dial

+ [PDN] +

990

9011813

Strata CT Digital Telephone User Guide November 2001

Redial

Features Speed Dial–Advanced Features

where:

– System Speed Dial Code that is linked.

990

990990

– Exchange line access code.

9999

– international area code.

0000

– country code (example: Japan)

8181

– city code (example: Tokyo)

3333

Station User

Stores the System Speed Dial information on Speed Dial Code 100.

➤ Press

Redial

Speed Dial +100

where:

– Station Speed Dial Code.

100

– System Speed Dial Code being linked to Speed Dial Code 10.

990

– local telephone number.

SD (100

to access an Exchange line, then the international dialling sequence code

➤

To use the new link

➤ From your station, press the

automatically dials

5876-9374

plus the local telephone number.

Chain Dialling Speed Dial Numbers

You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conferen ce cal ls ) to your conversation with Spee d Diall i ng. It also al lows dial ling of a stored code, such as a credit card number, to send to a far-end computer.

Speed Dial

) button or

69058769374

Speed Dial + 100

Redial

. Your telephone

Strata CT Digital Telephone User Guide November 2001

Timed Reminders Features

➤

To chain dial Speed Dial numbers

1. Access an Exchange line. (See Table 14 on Page 156 for Exchange Line Access Codes.)

2. Press

Speed Dial

(See Table 14 on Page 156 for Spe ed Dial Codes.)

3. To dial another telephone number, press

Timed Reminders

You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis.

➤

To set a timed reminder

1. Press a [DN] and dial a

timed reminder number (

#605~#609

2. Enter the time you want

to be reminded.

and dial the Speed Dial code for the telephone number to be dialled.

and repeat Steps 1 and 2.

Cnf

#605 TIMER SET

Use a 24-hour clock format (HHMM).

#605 TIMER SET 0800

3. Press

for the remi nder

to be repeated every day, or

for a one-time

reminder only.

#605 TIMER SET 08001

Strata CT Digital Telephone User Guide November 2001

Features Timed Reminders

4. Enter desired LCD message station number

10~19

( number (

...or enter

) or system

)

if your

60~99

605 TIMER SET 0800110

telephone does not have an LCD or if you do not want a message to display when the tim e reminder tone sounds.

5. Press

Redial

6. To cancel the beeping/ message prior to 30 seconds, press or take the phone offhook.

➤

To cancel a Timed Reminder

1. Press [DN], then the number of the timed reminder (

#605~#609

cancel.

2. Press

Redial

. The time is recorded in memory

and you should hear a beeping tone (along with the displayed message) for 30 seconds at the set time.

Mode

+ 0

You can only cancel one reminder at a time.

) you want to

. The reminder is cancelled.

DATA PROGRAMED

Strata CT Digital Telephone User Guide November 2001

Tone/Pulse Dialling Features

Tone/Pulse Dialling

With some older Exchanges, you may have to make calls on Exchange lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones.

With ISDN calls, when sent with DTMF tones.

➤

To change Tone Dialling

1. Access an Exchange line. Although the Exchange line is programmed for rotary dial

2. Dial a telephone number.

3. While on the call, press

Tone Dial Select

pulses, access the Exchange line and dial the telephone number like any other call described in this user guide.

The Tone LED lights steady red and you are able to send

DTMF tones with your dial pad. The feature is cancelled when the call is completed.

is pressed, all of th e digit s enter ed aft er that point will be

Strata CT Digital Telephone User Guide November 2001

Features Two (Tandem) Exchange Line Connection

Two (Tande m) Exchange Line Connection

[DN] Button

This feature enables a station user to connect two Exchange lines, then drop out of the conversation.

➤

To connect two outside lines (using a [DN] button)

1. While talking on an outside call using a [DN] button, press Cnf/Trn

2. Dial an Exchange line access code and then the outside telephone number.

See Table 14 on Page 156 or ask your System Administrator.

3. After the party answers, press

4. Press

Cnf/Trn

and hang-up. You hear dial tone before you

Y ou hear dial tone. The [DN] LED flashes (conference rate).

The [DN] LED flashes (in-use rate) and all parties are conferenced.

If you receive a busy tone/no answer, press [DN] to return to the original connection.

hang-up The [DN] LED flashes

TRK-TRK N1 N2 JAN 10 THU 11: 57

(exclusive-hold rate) and the two lines are connected.

N1 and N2

identify the connected Exchange lines.

Strata CT Digital Telephone User Guide November 2001

The LED turns OFF when the parties hang-up. If the public telephone company provides auto disconnect,

the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected (see “Supervision” on Page 77).

Two (Tandem) Exchange Line Connection Features

Exchange Line Buttons

This feature allows a station user to connect two Exchange lines, then drop out of the conversation. On some systems, both Exchange telephone to allow Tandem connections to be established from your telephone.

➤

To connect two outside lines (using a

1. Press Exchange

Line

buttons (or

Line

button)

Line

LineLine

You hear dial tone.

Pooled Line Grp

buttons) must ap pea r on your

Pooled Line Grp

...or and dial a telephone number.

2. After the party answers, press

Cnf/Trn

3. Press another Exchange

Line

...or

Pooled Line Grp

and dial a telephone number.

...or on some systems, you can press

Cnf/Trn

and dial an Exchange line access code followed by a telephone number.

4. After the party answers, press

Cnf/Trn

If you receive a busy tone or no answer, return to the original connection by pressing the original

Line

button.

You hear dial tone. The Exchange Line LED flashes (conference rate). The new Line LED flashes (in-use rate).

It is not necessary to have both Exchange

Line

your telephone.

The Line LEDs both flash (in-use rate) and all parties are conferenced.

buttons on

Strata CT Digital Telephone User Guide November 2001

Features Two (Tandem) Exchange Line Connection

5. Press

Cnf/Trn

and hang

up.

Supervision

➤

To supervise a tandem call and release it

1. Press [DN]

Line

...or ...or

Pooled Line Grp

You hear dial tone. Both Line LEDs continue to flash

TRK-TRK N1 N2 JAN 10 THU 11: 57

(exclusive-hold rate) and the two lines are connected.

N1 and N2

identify the conne cted E xchange lines.

The LED t urns OFF when the pa rties hang-up. If the public telephone company provides auto disconnect,

the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected (see “Supervision” on Page 77).

You are connected to both Exchange lines. Both Line LEDs flash (in-use rate). and

N2 identify the connected

TRK-TRK N1 N2 JAN 10 THU 11: 57

Exchange lines.

2. If the parties have hung up, go back on-hook

Both Line LEDs turn OFF and the connection is released.

...or if the parties are still talking, press

Cnf/Trn

and

hang-up.

Strata CT Digital Telephone User Guide November 2001

Voice Mail I nte grat ion Features

Voice Mail Integration

This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Stratagy Voice Mail System with your Strata CT system. Refer to the appropriate Stratagy Voice Processing User Guide for more information:

Stratagy Voice Processing User Guide

♦

Message Mailbox

To direct forwarded calls to your mailbox–your personal storage space for voice messages–and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox.

Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.

➤

To assign a voice mail message mailbox number

Note This procedure is required for the initial storage of VM ID code to the Toshiba Stratagy Voice

Mail system. Once programmed, th ese dig its re main in memory unt il chan ged. To change the code, repeat this procedure.

1. Press [DN] +

2. Enter the voice mai l ID code and the voice mailbox [DN], plus any required pauses (up to 16 characters).

. You hear confirmation tone.

#656

Example: for Toshiba Stratagy voice ma il systems, enter mailbox number.

203= mailbox number of the [DN]

you pressed in Step 1.

656 ID CODE SET

+ the

Strata CT Digital Telephone User Guide November 2001

91203

Features Voice Mail Integration

3. Press

➤

To cancel the mailbox number

Redial

➤ Press [DN] +

. You hear a confirmation tone. The

#656

Redial

Message Retrieval

You can program a flashing messages when it is pr essed. Storing the message retrieval sequence in Ste ps 1~4 below is require d only once. It remains in memory unless cancelled or changed.

➤

To assign the message retrieval sequence

1. Press [DN] +

#657

2. Enter the voice mail system code and the voice mailbox [DN], plus any require d pause s (up to 16 characters).

MSG

. You hear a confirmation tone.

LCD confirms the data storage.

DATA PROGRAMED

or [PhDN/MW] to automa tically retrieve your Stratagy voice mail

657 ID CODE SET

Example: for Toshiba Stratagy voice mai l systems, enter

+ the

92203

mailbox number.

[203] = mailbox number.

3. Enter your security code. By storing your security code, you avoid having to enter

your code every time you access your mailbox; however, this will also allow anyone to retrieve your messages from your phone. If a security code is not desired, do not include it.

4. Press Redial

. You hear confirmation tone. The

LCD confirms the data storage.

Strata CT Digital Telephone User Guide November 2001

DATA PROGRAMMED

Voice Mail I nte grat ion Features

➤

To retrieve messages with

➤ Press

To cancel automatic retrieval

➤

Msg

➤ Press [DN] +

[PhDN/MW] button with flashing LED.

#657

or [PhDN/MW] button

Msg

Redial

Multiple Message Retrieval (LCD Telephones)

1. With the flashing LED, press

or [PhDN/MW].

Msg

The displayed station is called.

When a message waiting voice mail is displayed, a number. If a + sign is displayed, you have message waiting indications from more than one source (voice mail or stations). Press

Scroll

more message waiting sources.

Call Forward to Voice Systems

V follows the station

to rotate through

CALL 200 216V+

NO. 203

By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, callers are automatically connected to your voice mailbox.

Note Call Forward buttons can only be used to Call Forward [PDNs]; access codes can be used

to Call Forward [PDNs] or [PhDNs].

Strata CT Digital Telephone User Guide November 2001

Features Voice Mail Integration

➤

To forward calls to voice m ail

1. Press the desired

Forward button

...or a [PDN] or [PhDN] + access code.

2. Dial the Stratagy Voice Mail System D i rectory number__________.

3. Press the same Call Forwa rd button used in Step 1

...or if you used an access code sequence, press

Speed Dial

Spkr

➤

To cancel Call Forward

Redial

Call

The LED flashes.

You hear a confirmation tone after entering the access code. Call Forward access codes:

Call Forward-All Calls: Call Forward-Busy: Call Forward-No Answer: Call Forward-Busy-No Answer:

#601 #602 #603 #604

See your System Administrator for the correct voice mail Directory Number. After dialling, you hear confirmation tone.

If your phone has a Call Forward button assigned, its LED lights steady red.

➤ Press Call Forward button The Call Forward LED turns off.

Note Call Forward buttons apply only to [PDNs] and not

...or press a [PDN] or

, then hang

[PhDN] +

#601

You hear a confirmation ton e, and Call Forward is cancelled.

up.

Strata CT Digital Telephone User Guide November 2001

to [PhDNs].

Voice Mail I nte grat ion Features

Strata CT Digital Telephone User Guide November 2001

LCD Operation

This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Chapter 2 – Features.)

Strata CT Digital Telephone User Guide November 2001

Control Buttons LCD Operation

Control Buttons

The

Mode, Page

and

Scroll

buttons are active when Soft Keys are turned off or your telephone is

idle. Table 8 lists button functions.

Table 8 Control Button Definitions

Button Definitions

Cancels the beep ing ton e when using timed re mi nde rs a nd enables you to e nte r/ex it t he following mode functions.

Used to exit another mode and return to clock/calendar display

(see “To Exit from any Mode” on Page 85). Busy Lamp Field (BLF) display

(see “Busy Lamp Field (BLF) Display” on Page 90). Busy station messaging

(see “Silent Messaging (Busy Station)” on Page 101). Called station messaging

(see “Notification Station Messaging” on Page 98). Displays LCD message number NN, where NN can be personal messages or system

messages. Mode 5 only displays the selected message. It cannot be used to edit or

create a new message. Speed dial number check and memo dialling

Mode

(see “Retrieve and Auto Dial Missed Calls” on Page 92).

64 View Call Park Orbit list (see “Call Park Orbit List Display” on Page 91). 71 Soft Keys ON (see “Soft Keys” on Page 85). 70 Soft Keys OFF (see “Soft Keys” on Page 85).

CLI/DDI information mode OFF (see “CLI/DDI Information Mode” on Page 91).

CLI/DDI information mode ON (see “CLI/DDI Information Mode” on Page 91).

Missed Call stored information display (see “Retrieve and Auto Dial Missed Calls” on Page 92).

Remote called station messaging (see “Group Notification Station Messaging” on Page 99).

Remote calling station messaging (see “To set a advisory station message for a remote

station” on Page 97).

Strata CT Digital Telephone User Guide November 2001

Toshiba Strata CT DKT2510-FS, Strata CT DKT2510-FSD, Strata CT DKT2520-FS, Strata CT DKT2520-FSD, Strata CT 2000 Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual