Toshiba qosmio f60 Service Manual

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Toshiba Personal Computer

Qosmio F60 Series Maintenance Manual

First edition December 2009

TOSHIBA CORPORATION

File Number 960-796

[CONFIDENTIAL]

© 2009 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer Qosmio F60 Series Maintenance Manual First edition December 2009

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Qosmio F60 Series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation. Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. InterVideo and WinDVD are registered trademarks of InterVideo Inc. Photo CD is a trademark of Eastman Kodak. i.LINK is trademark and registered trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

ii [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796)

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Qosmio F60 Series

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and

each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability

iv [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-5

1.2 System Unit Block Diagram....................................................................................1-12

1.3 3.5-inch Floppy Disk Drive (USB External) ...........................................................1-17

1.4 2.5-inch Hard Disk Drive......................................................................................... 1-18

1.5 Optical Drive (ODD) ...............................................................................................1-20

1.6 Keyboard..................................................................................................................1-24

1.7 TFT Color Display...................................................................................................1-25

1.8 Power Supply...........................................................................................................1-27

1.9 Batteries ...................................................................................................................1-29

1.10 AC Adapter.............................................................................................................. 1-32

vi [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796)

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-6

2.2 Troubleshooting Flowchart........................................................................................2-8

2.3 Power Supply Troubleshooting................................................................................2-13

2.4 System Board Troubleshooting................................................................................2-23

2.5 USB FDD Troubleshooting .....................................................................................2-40

2.6 2.5” HDD Troubleshooting...................................................................................... 2-44

2.7 Keyboard Troubleshooting ......................................................................................2-49

2.8 Power SW Troubleshooting.....................................................................................2-50

2.9 Touch sensor Troubleshooting.................................................................................2-51

2.10 Touch pad Troubleshooting.....................................................................................2-52

2.11 Touch pad En-Sw Troubleshooting......................................................................... 2-54

2.12 Display Troubleshooting..........................................................................................2-56

2.13 Optical Disk Drive Troubleshooting........................................................................2-58

2.14 LAN Troubleshooting..............................................................................................2-60

2.15 Wireless LAN Troubleshooting...............................................................................2-61

2.16 Bluetooth Troubleshooting ......................................................................................2-64

2.17 Sound Troubleshooting............................................................................................2-66

2.18 Bridge media Slot Troubleshooting.........................................................................2-68

2.19 Web camera Troubleshooting..................................................................................2-69

2.20 TV turner Troubleshooting......................................................................................2-71

2.21 HDMI Troubleshooting ........................................................................................... 2-73

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] vii

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-7

3.2 Executing the Diagnostic Test................................................................................. 3-10

3.3 Setting of the hardware configuration .....................................................................3-15

3.4 Heatrun Test.............................................................................................................3-17

3.5 Subtest Names.......................................................................................................... 3-18

3.6 System Test.............................................................................................................. 3-20

3.7 Memory Test............................................................................................................ 3-22

3.8 Keyboard Test.......................................................................................................... 3-23

3.9 Display Test.............................................................................................................3-24

3.10 Floppy Disk Test...................................................................................................... 3-27

3.11 Printer Test...............................................................................................................3-29

3.12 Async Test ............................................................................................................... 3-31

3.13 Hard Disk Test.........................................................................................................3-32

3.14 Real Timer Test........................................................................................................3-35

3.15 NDP Test.................................................................................................................. 3-37

3.16 Expansion Test.........................................................................................................3-38

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-40

3.18 Error Code and Error Status Names.........................................................................3-41

3.19 Hard Disk Test Detail Status ................................................................................... 3-44

3.20 ONLY ONE TEST................................................................................................... 3-46

3.21 Head Cleaning.......................................................................................................... 3-57

3.22 Log Utilities............................................................................................................. 3-58

3.23 Running Test............................................................................................................ 3-60

3.24 Floppy Disk Drive Utilities......................................................................................3-61

3.25 System Configuration ..............................................................................................3-66

3.26 Wireless LAN Test Program (Atheros)................................................................... 3-68

3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-70

3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-75

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-79

3.30 Sound Test program.................................................................................................3-86

3.31 BIOS SETUP ...........................................................................................................3-87

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3.32 Maintenance (WinPE&FreeDos) Test Program Operation..................................... 3-94

3.33 . Starting TOSHIBA Test & Diagnostic..................................................................3-95

3.34 . Windows PE T&D.................................................................................................3-97

3.35 DOS T&D.............................................................................................................. 3-143

3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-171

3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-174

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

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1 Hardware Overview

Chapter 1 Hardware Overview

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1 Hardware Overview

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1 Hardware Overview

Chapter 1 Contents

Chapter 1 Hardware Overview ......................................................................................... 1

1.1 Features......................................................................................................................... 5

1.2 System Unit Block Diagram....................................................................................... 12

1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 17

1.4 2.5-inch Hard Disk Drive............................................................................................ 18

1.5 Optical Drive (ODD) .................................................................................................. 20

1.5.1 DVD-Super Multi Drive: Not used....................................................... 20

1.5.2 BD-R/RE drive...................................................................................... 22

1.6 Keyboard..................................................................................................................... 24

1.7 TFT Color Display...................................................................................................... 25

1.7.1 LCD Module.......................................................................................... 25

1.8 Power Supply.............................................................................................................. 27

1.9 Batteries ...................................................................................................................... 29

1.9.1 Main Battery.......................................................................................... 29

1.9.2 Battery Charging Control...................................................................... 30

1.9.3 RTC battery........................................................................................... 31

1.10 AC Adapter ................................................................................................................. 32

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1 Hardware Overview

Figures

Figure 1-1 Front of the computer........................................................................................... 10

Figure 1-2 System unit configurations................................................................................... 11

Figure 1-3 System unit block diagram................................................................................... 12

Figure 1-4 3.5-inch FDD (USB External).............................................................................. 17

Figure 1-5 2.5-inch HDD....................................................................................................... 18

Figure 1-6 DVD Super Multi drive........................................................................................ 20

Figure 1- 7 Keyboard............................................................................................................. 24

Figure 1- 8 LCD module........................................................................................................ 25

Tables

Table 1-1 3.5-inch FDD specifications.................................................................................. 17

Table 1-2 2.5-inch HDD specifications(FUJITSU)............................................................... 18

Table 1-3 2.5-inch HDD specifications(TOSHIBA)............................................................. 19

Table 1-4 DVD Super Multi drive outline dimensions.......................................................... 21

Table 1-5 BD-R/RE drive outline dimensions....................................................................... 22

Table 1-6 LCD module specifications................................................................................... 26

Table 1-7 Power supply output rating.................................................................................... 28

Table 1-8 Battery specifications ............................................................................................ 29

Table 1-9 Time required for charges ..................................................................................... 30

Table 1-10 Data preservation time......................................................................................... 31

Table 1-11 RTC battery charging/data preservation time ..................................................... 31

Table 1-12 AC adapter specifications.................................................................................... 32

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1 Hardware Overview

1.1 Features

The Toshiba Qosmio F60 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.

There some models and options. Refer to the Parts List for the configuration of each model and options.

 Microprocessor

The Toshiba Qosmio F60 Series computer is equipped with an Intel® Processor. The PC comes in with one of the following speeds:

Intel® Arrandale Processor

Core Frequency (GHz)

2.66GHz Core i7-620M

2.4GHz Core i5-540M

Intel® Arrandale Seam Processor

Core Frequency (GHz)

2.26GHz Core i5 430M

2.26GHz Core i3 350M

System Bus Frequency (MHz)

1066 4

1066 3

System Bus Frequency (MHz)

1066 3

L2 Cache Size (Mbytes)

2.13GH Core i3 330M

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1066 3

1 Hardware Overview

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

 Chipset

Toshiba Qosmio F60 Series computer is Equipped with Intel Ibex peak HM55 or PH55 (Gfx model made from nVIDIA).

 VGA Controller

The PC comes in with one of the following two types:

 The internal graphics Intel Processor(Core i*) is used.  nVIDIA N11P-LP1 is used.

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

 320/400/500/640GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

A DVD-ROM drive, DVD Super Multi drive (double layer) or a BD-R/RE drive can be installed.

 Display

The PC comes in with one of the following tree types:

 15.6”HD TFT color display, resolution (1366x768)  15.6”HD+ TFT color display, resolution (1600x900)  15.6" FHD TFT color display, resolution (1920x1080)

Interface

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To external monitor via - RGB connector

1 Hardware Overview

 Keyboard

The computer's keyboard layouts are compatible with a 104/105-key. enhanced keyboard by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer.

 Touch Pad

The Touch Pad located in the center of the palm rest is used to control the movement of the onscreen pointer.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory.

 Universal Serial Bus (USB2.0)

Three Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on the right hand side of the computer. A Charge power supply (When a computer is power-on or sleep) to USB ports.

 eSATA/USB combo

One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the left hand side of the computer. This port has eSATA (External Serial ATA) function. Some models are equipped with a eSATA/USB combo port. A Charge power supply (When a computer is power-on or sleep) to USB ports.

 External monitor (RGB) port

This port provides 15-pin, analog VGA port. This port allows you to connect an external monitor to the computer.

 Bridge Media slot

This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card, Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard

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1 Hardware Overview

 Sound system

The sound system is equipped with the following features:

 Stereo speakers  Built-in microphone  Stereo headphone jack  External microphone jack

 Internal LAN

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).

 Wireless LAN

Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard.

 Bluetooth

Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers, printers and mobile phones. When it is enabled, Bluetooth provides the wireless personal area network environment which is safe and trustworthy, that is quick and easy.

 Web Camera

Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph. Enables the transmission of video and use of video chat via the internet using specialized applications.

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1 Hardware Overview

 Front operation panel (seven panels)

Seven panels are available for use: eco, Wireless On/Off, Programmable button, CD/DVD Play/Pause, Mute, volume -, volume +. These panels allow you to manage Audio/Video, run applications and access utilities.

 TV Tuner

Some computer models are equipped with a tuner capable of receiving digital broadcasts. These tuners can receive DVB-T digital broadcasts. Digital broadcasts cannot be received in regions where DVB-T digital broadcasts are not available. TV-tuner (Mini PCI Card): Japanese model only

 HDMI out port

HDMI out port can connect with Type A connector HDMI cable. HDMI cable can send video and audio signals. In addition to this, it can send and receive control signals. By connecting a TV which supports HDMI Control to this port, the remote control for the connected TV can be used

 Remote controller

A remote controller, which is provided with some models, enables you to perform some functions of your computer from a distant location.

 SpursEngine: Japanese model only

This manual does not explain.

 Felica: Japanese model only

This manual does not explain.

 B-cas: Japanese model only

This manual does not explain.

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1 Hardware Overview

Figure 1-1 Front of the computer

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1 Hardware Overview

The system unit configuration is shown in figure 1-2

Figure 1-2 System unit configurations

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1 Hardware Overview

1.2 System Unit Block Diagram

Figure 1-3 is a block diagram of the system unit.

Figure 1-3 System unit block diagram

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1 Hardware Overview

The system unit is composed of the following major components:

 Microprocessor

The Toshiba Qosmio F60 Series computer is equipped with an Intel® Processor. The PC comes in with one of the following speeds:

Intel® Arrandale Processor

Core Frequency (GHz)

2.66GHz Core i7-620M

2.4GHz Core i5-540M

Intel® Arrandale Seam Processor

Core Frequency (GHz)

2.26GHz Core i5 430M

2.26GHz Core i3 350M

System Bus Frequency (MHz)

1066 4

1066 3

System Bus Frequency (MHz)

1066 3

L2 Cache Size (Mbytes)

2.13GH Core i3 330M

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

- 204-pin slot

- DDR3-1066 support

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1066 3

1 Hardware Overview

 Chipset

Toshiba Qosmio F60 Series computer is Equipped with Intel Ibex peak HM55 or PH55 (Gfx model made from nVIDIA).

It is a thing corresponding to the following standards, and is constituted.

1. DDR

2. PCI express

3. PCI express x16

4. PCI 2.2

5. PCI Power Management Interface spec 1.1

6. DMI

7. IDE-ATA100/66/33

8. S-ATA

9. LPC (Low Pin Count Interface) spec 1.0

10. USB 1.1/2.0

11. SMBus (System Management Bus Interface) V2.0

12. I2C bus

13. AC Link—AC’97 2.2

15. SD Card/SDHC

16. MemoryStick/MemoryStickPRO/DUO

17. MMC

18. xD PictureCard/TypeM

19. LAN---IEEE802.3 Ethernet

20. WLAN—IEEE802.11b,g,a (Intel pre-n is also supported. )

21. HDMI1.3

22. FeliCa.

 VGA Controller

The PC comes in with one of the following two types:

 The internal graphics Intel Processor(Core i*) is used.  nVIDIA N11P-LP1 is used.

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1 Hardware Overview

 LAN Controller

This controller has the following functions:

 PCI-Express connection  Controller ： (RealTek) RTL111DL  One RJ45 port  WOL support

 Wireless LAN

 One PCI Express Mini Card slot1

Intel 802.11(a/b/g/n):13ch-Puma Peak 2x2 MOW-HMC Askey (RealTek) 802.11 b/g/n HMC (RealTek RTL8191SE) Atheros 802.11(b/g):13ch-HB95 MOW-HMC

 Bridge Media Controller

 Controller ：RICOH(IS45T4)

 Sound Controller

 Ibex peak QM57 or HM55 Built-in HD Audio  Realtek ALC269  Stereo speakers  Digital volume control (Font operation panel)  Stereo headphone jack  External microphone jack  Built-in microphone

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1 Hardware Overview

 PSC (Power Supply Controller)

One TOSHIBA TMP86FS49AUG chip is used. This controller controls the power sources.

 Clock Generator

L9LVRS394 is used. This device generates the system clock.

 Sensor

Acceleration Sensor :LIS3L02A

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1 Hardware Overview

1.3 3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks.

The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.

Figure 1-4 3.5-inch FDD (USB External)

Table 1-1 3.5-inch FDD specifications

TEAC FD-05PUB-337

Items

720KB mode 1.44MB mode

FDD part 250K bits/second 500K bits/second Data transfer rate

USB Full speed mode (12M bits/second) Disk rotation speed 300rpm Track density 5.3 track/mm (135TPI)

(G8AC0000B320)

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1 Hardware Overview

1.4 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable

2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 160GB, 250GB or 320GB. The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.

Figure 1-5 2.5-inch HDD

Table 1-2 2.5-inch HDD specifications(FUJITSU)

Specifications

Items

Outline Width (mm) Dimensio

ns Depth (mm) Weight (g)

Storage size (formatted) 320GB 400GB 500GB Speed (RPM) 5,400 Data transfer speed (Mb/s)

To/Form Media To/Form Host

Data buffer size (MB/s) 8 Positioning Time(read and

seek time) Motor startup time (s) 4

Height (mm)

FUJITSU

G8BC00065320

FUJITSU

G8BC00065400

100.0

9.5 70

101 max

116.2 MB/s Max

150 MB/s (Genli)

Read: 12ms

FUJITSU

G8BC00065500

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1 Hardware Overview

Table 1-3 2.5-inch HDD specifications(TOSHIBA)

Specifications

Items

Outline Width (mm) Dimensio

ns Depth (mm) Weight (g)

Storage size (formatted) 320GB 400GB 500GB 640GB Speed (RPM) 5,400

Height (mm)

TOSHIBA

G8BC00060321

TOSHIBA

G8BC00060401

102 max

TOSHIBA

G8BC00060501

100.0

9.5

69.85

TOSHIBA

G8BC0006T640

Internal transfer speed

(Mb/s) Data buffer size (MB/s) 8 Positioning Time(read and

seek time) Motor startup time (s) 3.5

363-952 typ

Read: 12ms

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1 Hardware Overview

1.5 Optical Drive (ODD)

1.5.1 DVD-Super Multi Drive: Not used

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CDROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM, DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-4.

Figure 1-6 DVD Super Multi drive

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Table 1-4 DVD Super Multi drive outline dimensions

項目

Outline dimensions

Data transfer speed (Read) DVD-ROM CD-ROM

Data transfer speed (Write)

Width (mm) 128 (excluding projections) Height

(mm) Depth (mm) 129 (excluding projections) Mass (g) 175±10

仕様

Panasonic

UJ890ADTJ6-A

G8CC0004MZ20

12.7 (excluding projections)

Max. 8x

Max. 24x

DVD read 8 speed (maximum) DVD-R write 8 speed (maximum) DVD-R DL write 6 speed (maximum) DVD-RW write 6 speed (maximum) DVD+R write 8 speed (maximum) DVD+R DL write 6 speed (maximum) DVD+RW write 8 speed (maximum) DVD-RAM write 5 speed (maximum) CD read 24 speed (maximum) CD-R write 24 speed (maximum)

CD-RW write 24 speed SATA interface Data Buffer Capacity 1MB Access time (ms)

CD-ROM DVD-ROM

Supported Disks CD: CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-RW, DVD-RAM,

DVD+RW,DVD-R DL(Read only),DVD+R,DVD+R DL(Read

only) Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD,

CD-Extra(CD+), CD-text, Video CD

DVD: DVD-R, DVD-RW (Ver. 1.1, 1.2), DVD-Video, DVD+R,

DVD+RW, DVD-RAM,DVD-ROM DVD-R DL(Read only, DVD+R DL(Read only

150MByte/s

150msec typ. 180msec typ.

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1 Hardware Overview

1.5.2 BD-R/RE drive

The full-size BD-R/RE drive module lets you record data to writable CD/DVD/BDs as well as run either 12 cm (4.72") or 8 cm (3.15") CD/DVD/BDs without using an adaptor.

Table 1-5 BD-R/RE drive outline dimensions

項目

Outline dimensi ons

Data transfer speed (ReadWrite)

SATA interface

Width (mm) 128 (excluding projections) Height (mm) 12.7 (excluding projections) Depth (mm) 129 (excluding projections) Mass (g) 185±10

Blu-Ray ROM

UJ141EBTJ6-A

G8CC0004PZ3L

BD read 6 speed (max) BD DL read 6 speed (max) DVD read 8 speed (maxi) CD read 24 speed (max)

仕様

Panasonic

Blu-Ray Rewritable

UJ240EBTJ6-A

G8CC0004PZ2L

BD read 6 speed (max) BD DL read 6 speed (max) BD-R write 6 speed (max) BD-R DL write 4 speed (max) BD-RE write 2 speed (max) BD-RE DL write 2 speed (max) DVD read 8 speed (maxi) DVD-R write 8 speed (max) DVD-RW write 6 speed (max) DVD+R write 8 speed (max) DVD+RW write 8 speed (max) DVD-R DL write 4 speed (max) DVD+R DL write 4 speed (max) DVD-RAM write 5 speed (max) CD read 24 speed (max) CD-R write 24 speed (max) CD-RW write 16 speed (max), Ultra-speed media

150MByte/s

Data Buffer Capacity 2MB Access time (ms)

CD-ROM DVD-ROM BD-ROM SL

180msec typ. 190msec typ. 300msec typ.

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1 Hardware Overview

Supported Formats

BD-ROM BD-ROM (DL) BD-R BD-R (DL) BD-RE BD-RE (DL) DVD-ROM DVD-Video DVD-R DVD-RW DVD+R DVD+RW DVD-RAM DVD+R DL DVD-R DL CD-DA CD-Text Photo CD (single/multi-session) CD-ROM Mode 1, Mode 2 CD-ROMXA Mode 2 (Form1, Form2) Enhanced CD (CD-EXTRA) CD-G (Audio CD only) Addressing Method 2

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1 Hardware Overview

1.6 Keyboard

The keyboard is mounted 85(US)/87(UK) or 104(US)/105(UK)keys that consist of character key and control key, and in conformity with JIS. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-7 is a view of the keyboard. See Appendix E about a layout of the keyboard.

Figure 1- 7 Keyboard

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1 Hardware Overview

1.7 TFT Color Display

The TFT color display consists of 15.6-inch HD /HD+ LCD module.

1.7.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,366 x 768, 1,600 x 900 and 1,920 x 1080 resolutions.

Figure 1-8 shows a view of the LCD module and Table 1-6 lists the specifications.

Figure 1- 8 LCD module

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1 Hardware Overview

Table 1-6 LCD module specifications

Specifications

15.6" HD (1366x768) LED Backlight

Item

Number of Dots 1,366 (W) x 768 (H) Dot spacing (mm) 0.252(H)x0.252(V) Display range (mm) 359.3(H)x209.5(V)x5.5(D:Max)

Samsung

LTN156AT10-T01

G33C0005S110

LP156WH2-TLAB

G33C0005L110

Specifications

15.6" HD+ (1680x945) LED Backlight

Item

LP156WD1

－

Number of Dots 1,680 (W) x 945 (H) Dot spacing (mm) Display range (mm) -

Specifications

15.6" FHD (1920x1080) LED Backlight

Item

Number of Dots 1,920 (W) x 1,080 (H) Dot spacing (mm) Display range (mm) -

LP156WF1

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1 Hardware Overview

1.8 Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-7.

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1 Hardware Overview

Table 1-7 Power supply output rating

Powe

r line

name

P * PPV

B 1.5 1R5-B1V

ME 1.05 1R05M-

LAN 1.05 LN1R05-

E 3.3 E3V

S 3 S3V

R 3 R3V

Voltage

[V]

* IGD-PGV

0.75 0R75-P1V

1.05 1R05-P1V

1.5 1R5-P1V

3.3 P3V

0.75 MR0R75-

3.3 LAN-E3V

ACPI

state

M state M3 Moff Moff Moff Moff

Wakeup - WOL No

Name

B0V E1V

E1V

MCV

S3 S3 S3 S4/S5 S4/S5

WOL No WOL

WOL

× × × × × × × × × × × ×

× × × × × × × × × × × × × × × × × ×

× × × × × × × × × × × ×

○ ○ ○

○ ○ ○ ○ ○

○ ○ ○ ○

○ ○ ○ ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○

× × × × × × × × × ×

× ○ × × × ○ × ×

× × ×

× × × ×

Object

Processor Processor

Memory

Processor 1.05/1.1 PTV

PCH PCH

CLK Gen

Processor 1.8 1R8-P1V

PCH PCH

PCH 5 P5V

SATA

Processor

Memory Memory

PCH PCH 3.3 M-E3V

SPI

LAN PHY LAN PHY

PCH

PCH, 5 E5V

USB

EC/KBC

× ×

LED, M 5 M5V, PSC RTC

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1 Hardware Overview

1.9 Batteries

The computer has three types of batteries as follows:

 Main battery pack

 RTC battery

The battery specifications are listed in Table 1-8.

Table 1-8 Battery specifications

Battery name Material Output

voltage

Main battery battery G71C000AJ110 Lithium-Ion 10.8 V 48Wh, 6 cell RTC battery GDM710000041 NiMH 2.4 V 16 mAh

Capacity

1.9.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in sleep mode.

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1 Hardware Overview

1.9.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery.

Battery Charge When the AC adaptor is attached, there are two types of charge: When the system is powered

off and when the system is powered on. Table 1-9 lists the charging time required for charges.

Table 1-9 Time required for charges

Battery type Power on (hours) Power off (hours)

Battery(48Wh, 6 cell)

about 3.0 to 10.5

About 2.0

NOTE: The time required when the system is powered on is affected by the amount of

power the system is consuming. Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time.

If any of the following occurs, the battery charge process stops.

1. The battery becomes fully charged.

2. The AC adaptor or battery is removed.

3. The battery or output voltage is abnormal.

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1 Hardware Overview

 Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-10.

Table 1-10 Data preservation time

Condition preservation time

Standby About 3 days Battery(48Wh, 6 cell) Shutdown About 48 days Battery(48Wh, 6 cell)

1.9.3 RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-12 lists the charging time and data preservation period of the RTC battery.

Table 1-11 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 24 hours Data preservation period (full charge) 30 days

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1 Hardware Overview

1.10 AC Adapter

The AC adapter is also used to charge the battery. Table 1-12,1-13 lists the AC adapter specifications.

Table 1-12 AC adapter specifications

Parameter Specification

G71C0009S114 (2-pin) G71C0009S115 (3-pin) Power 90W Input voltage 100V/240V Input frequency 50Hz to 60Hz B Output voltage 19V Output current 4.74A

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Troubleshooting Procedures

Chapter 2 Troubleshooting Procedures

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-1

Troubleshooting Procedures

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Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting .........................................................................................................6

2.2 Troubleshooting Flowchart........................................................................................8

2.3 Power Supply Troubleshooting................................................................................13

2.3.1 Procedure 1 Power Status Check...........................................................13

2.3.2 Procedure 2 Error Code Check ..............................................................15

2.3.3 Procedure 3 Connection Check..............................................................21

2.3.4 Procedure 4 Charging Check .................................................................22

2.3.5 Procedure 5 Replacement Check ...........................................................22

2.4 System Board Troubleshooting................................................................................23

2.4.1 Procedure 1 Message Check..................................................................24

2.4.2 Procedure 2 Debugging Port Check.......................................................26

2.4.3 Procedure 3 Diagnostic Test Program Execution Check.......................39

2.4.4 Procedure 4 Replacement Check ...........................................................39

2.5 USB FDD Troubleshooting .....................................................................................40

2.5.1 Procedure 1 FDD Head Cleaning Check ...............................................40

2.5.2 Procedure 2 Diagnostic Test Program Execution Check.......................41

2.5.3 Procedure 3 Connector Check and Replacement Check........................42

2.6 2.5” HDD Troubleshooting......................................................................................44

2.6.1 Procedure 1 Partition Check ..................................................................44

2.6.2 Procedure 2 Message Check..................................................................45

2.6.3 Procedure 3 Format Check.....................................................................46

2.6.4 Procedure 4 Diagnostic Test Program Execution Check.......................47

2.6.5 Procedure 5 Connector Check and Replacement Check........................48

2.7 Keyboard Troubleshooting ......................................................................................49

2.7.1 Procedure 1 Diagnostic Test Program Execution Check.......................49

2.7.2 Procedure 2 Connector Check and Replacement Check........................49

2.8 Power SW Troubleshooting.....................................................................................50

2.8.1 Procedure 1 Connector Check and Replacement Check........................50

2.9 Touch sensor Troubleshooting.................................................................................51

2.9.1 Procedure 1 Diagnostic Test Program Execution Check.......................51

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Troubleshooting Procedures

2.9.2 Procedure 1 Connector Check and Replacement Check........................51

2.10 Touch pad Troubleshooting.....................................................................................52

2.10.1 Procedure 1 Diagnostic Test Program Execution Check.......................52

2.10.2 Procedure 2 Connector Check and Replacement Check........................52

2.11 Touch pad En-Sw Troubleshooting .........................................................................54

2.11.1 Procedure 1 Diagnostic Test Program Execution Check.......................54

2.12 Display Troubleshooting..........................................................................................56

2.13 Optical Disk Drive Troubleshooting........................................................................58

2.13.1 Procedure 1 Diagnostic Test Program Execution Check.......................58

2.13.2 Procedure 2 Connector Check and Replacement Check........................58

2.14 LAN Troubleshooting..............................................................................................60

2.14.1 Procedure 1 Diagnostic Test Program Execution Check.......................60

2.14.2 Procedure 2 Connector Check and Replacement Check........................60

2.15 Wireless LAN Troubleshooting...............................................................................61

2.15.1 Procedure 1 Transmitting-Receiving Check.........................................61

2.15.2 Procedure 2 Antennas' Connection Check............................................62

2.15.3 Procedure 3 Replacement Check ..........................................................63

2.16 Bluetooth Troubleshooting ......................................................................................64

2.17 Sound Troubleshooting............................................................................................66

2.17.1 Procedure 1 Diagnostic Test Program Execution Check.......................66

2.17.2 Procedure 2 Connector Check ...............................................................66

2.17.3 Procedure 3 Replacement Check ...........................................................67

2.18 Bridge media Slot Troubleshooting.........................................................................68

2.18.1 Procedure 1 Check on Windows OS......................................................68

2.18.2 Procedure 2 Connector Check and Replacement Check........................68

2.19 Web camera Troubleshooting..................................................................................69

2.19.1 Procedure 1 Check on Windows OS......................................................69

2.19.2 Procedure 2 Connector Check and Replacement Check........................69

2.20 TV turner Troubleshooting ......................................................................................71

2.21 HDMI Troubleshooting ...........................................................................................73

2.21.1 Procedure 1 Check on HDMI TV ..........................................................73

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Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart (1/2).............................................................................9

Figure 2-2 A set of tool for debug port test............................................................................26

Tables

Table 2-1 Battery icon............................................................................................................13

Table 2-2 DC IN icon.............................................................................................................14

Table 2-3 Error code...............................................................................................................16

Table 2-4 Debug port error status...........................................................................................27

Table 2-5 FDD error code and status......................................................................................41

Table 2-6 2.5” Hard disk drive error code and status.............................................................47

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-5

Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.) The FRUs covered are:

1. Power supply 8. Optical Disk Drive 17. Web camerta

2. System Board 10. LAN 18. TV tuner

3. USB FDD 11. Wireless LAN 19. HDMI

4. 2.5” HDD 12. Bluetooth

5. Keyboard 13. Sound

6. Touch pad 14. Bridge Media slot

7. Display 15. PCI ExpressCard slot

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.4 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.4 Setting of the hardware configuration in Chapter 3. Also update with the latest EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.

After replacing the LCD, update with the latest EC/KBC as described in Appendix

H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check

 Toshiba MS-DOS system FD  RS-232C cross cable  Test board with debug port test cable  PC for displaying debug port test result

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Troubleshooting Procedures

There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem

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Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask him or her to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

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Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-9

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

2-10 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796)

Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the 2.5” HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is detected on the Power SW test, perform the Power SW Troubleshooting

Procedures in Section 2.8.

6. If an error is found on the Touch sensor test (ONLY ONE TEST), perform the Touch

sensor Troubleshooting Procedures in Section 2.9.

7. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad

Troubleshooting Procedures in Section 2.10.

8. If an error is found on the Touch pad En-Sw test (ONLY ONE TEST), perform the

Touch pad En-Sw Troubleshooting Procedures in Section 2.11.

9. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.12.

10. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.14.

12. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.15.

13. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.16.

14. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.17.

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-11

Troubleshooting Procedures

15. If an error is detected on the Bridge Media test, perform the Bridge Media

Troubleshooting Procedures in Section 2.18.

16. If a malfunction is detected on the PCI ExpressCard test,, perform the PCI

ExpressCard Troubleshooting Procedures in Section 2.19.

17. If a malfunction is detected on the Web camera test,, perform the Web camera

Troubleshooting Procedures in Section 2.20.

18. If a malfunction is detected on the TV turner test, , perform the TV turner

Troubleshooting Procedures in Section 2.21.

19. If a malfunction is detected on the HDMI test, , perform the HDMI Troubleshooting

Procedures in Section 2.21.

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Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charging Check Procedure 5: Replacement Check

2.3.1 Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon  DC IN icon

The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights blue Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

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Troubleshooting Procedures

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights blue DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction*1 Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C000A5210 (2-pin)/ G71C000A6210 (3-pin).

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Troubleshooting Procedures

2.3.2 Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds  Error code (8 bit)

“1” On for one second “0” On for half second

Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-15

Troubleshooting Procedures

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter) 2*h Main battery 3:h 2nd battery 4*h S3V output 5*h E5V output 6*h E3V output 7*h 1R5-B1 output 8*h 1R05-P1V output 9*h PPV output

A*h

B*h PTV output C*h

D*h SURS-PP output E*h

F*h -

1R5-PGV output （10G） 1R05-P1V output （10）

PGV output（10G） IGD-PGV output（10）

1R5-PGV output（10G） 1R05-P1V output（10）

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 20.92V. 11h Common Dock output voltage is over 20.92V.. 12h Current from the DC power supply is over 8.00A. 13h Current from the DC power supply is over 0.5A when there is no load. 14h The compensation value of [0A] is not within the limits from design data (±

481mA).

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Troubleshooting Procedures

 Main Battery

Error code Meaning

22h Main battery discharge current is over 0.5A. 23h Main battery charge current is over 4.3A. 24h The compensation value of [0A] is not within the limits from design data (±

400mA).

25h Main battery charge current is over 0.3A when the charging is off.

 2nd Battery

Error code Meaning

32h Second battery discharge current is over 0.5A. 33h Second battery charge current is over 3.5A. 34h The compensation value of [0A] is not within the limits from design data (±

400mA)

35h Second battery charge current is over 0.3A

 S3V output

Error code Meaning

40h S3V voltage is over 3.47V.

45h S3Vvoltage is under 3.14V.

46h S3V voltage is under 3.14V or less when the computer is booting up.

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V. 51h E5V voltage is under 4.50V when the computer is powered on. 52h E5V voltage is under 4.50V when the computer is booting up. 53h E5V voltage is output when the computer is powered off. 54h E5V voltage is under 4.50V when EV power is maintained.

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Troubleshooting Procedures

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V. 61h E3V voltage is under 2.81V when the computer is powered on. 62h E3V voltage is under 2.81V when the computer is booting up. 63h E3V voltage is output when the computer is powered off. 64h E3V voltage is under 2.81V when EV power is maintained.

 1R5-B1V output

Error code Meaning

70h 1R5-B1V voltage is over 1.80V. 71h 1R5-B1V voltage is under 1.28V when the computer is powered on. 72h 1R5-B1V voltage is under 1.28V when the computer is booting up. 73h 1R5-B1V voltage is output when the computer is powered off. 74h 1R5-B1V voltage is under 1.28V when BV power is maintained.

 1R05-P1V output

Error code Meaning

80h 1R05-P1V voltage is over 1.26V. 81h 1R05-P1V voltage is under 0.89V when the computer is powered on. 82h 1R05-P1V voltage is under 0.89V when the computer is booting up. 83h 1R05-B1V voltage is output when the computer is powered off.

 PPV output

Error code Meaning

90h PPV voltage is over 1.68V. 91h PPV voltage is under 0.00V when the computer is powered on. 92h PPV voltage is under 0.55V when the computer is booting up.

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Troubleshooting Procedures

 1R5-PGV/1R05-P1 output

Error code Meaning

A0h 1R5-PGV/1R05-P1 voltage is over 1.80V. A1h 1R5-PGV/1R05-P1 voltage is under 0.89V when the computer is powe red on. A2h 1R5-PGV/1R05-P1voltage is under 0.89V when the computer is booting up.

 PTV output

Error code Meaning

B0h PTV voltage is over 1.32V. B1h PTV voltage is under 0.85V when the computer is powered on. B2h PTV voltage is under 0.85V when the computer is booting up.

 PGV/IGD-PGV output

Error code Meaning

C0h PGV/IGD-PGV voltage is over 1.80V. C1h PGV/IGD-PGV voltage is under 0V whe n the computer is powered on. C2h PGV/IGD-PGV voltage is under 0V whe n the computer is booting up.

 SPURS-PPV output

Error code Meaning

D0h SPURS-PPV voltage is over 1.2V. D1h SPURS-PPV voltage is under 0V when the computer is powered on. D2h SPURS-PPVvoltage is under 0.85V when the computer is booting up.

 1R5-PGV/1R05-P1V output

Error code Meaning

E0h 1R5-PGV/1R05-P1V voltage is over 1.80V. E1h 1R5-PGV/1R05-P1V voltage is under 0.89V when the computer is powered on. E2h 1R5-PGV/1R05-P1V voltage is under 0.89V when the computer is booting up.

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-19

Troubleshooting Procedures

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected firmly, go to the following step.

 Connect a new AC adapter and AC power cord. If the problem still occurs, go

to Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

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Troubleshooting Procedures

2.3.3 Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN jack and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

 If the DC IN icon does not light, go to Procedure 5.  If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

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Troubleshooting Procedures

2.3.4 Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack. Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to adjust

it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

2.3.5 Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

When AC adapter is connected: Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected: (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check

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Troubleshooting Procedures

2.4.1 Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If MS-DOS or Windows OS is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a) *** Bad HDD type ***