Toshiba QOSMIO F30 series Maintenance Manual
First edition March 2006
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The included
set of instructions and descriptions are accurate for the QOSMIO F30 series at the time of this
manual’s production. However, succeeding computers and manuals are subject to change without
notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors,
omissions, or discrepancies between any succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business Machines
Corporation.
Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered trademarks of Intel
Corporation.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
WinDVD Creator is a trademark of InterVideo Inc.
Manufactured under license from Dolby Laboratories.
“Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
Confidential unpublished works. Copyright 1992-1997 Dolby Laboratories.
All rights reserved.
EdgeMotion, PalmCheck, Touchpad and Synaptics are trademarks or registered trademarks of
Synaptics Incorporated.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer QOSMIO F30 series.
NOTE: Each model of QOSMIO F30 series has a different configuration. For each
model’s configuration, refer to the parts list dedicated to it.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH
Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a
screw is not fully fastened, it could come loose, creating a danger of a short circuit,
which could cause overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the QOSMIO F30 series system unit
and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555)
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the QOSMIO F30 series that appear on its display is presented in the type
face below:
Format complete
System transferred
QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] v
The QOSMIO F30 series are high performance all-in-one PCs running an Intel® CoreTM
Duo/Solo or Intel® Celeron® M processor.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
The features are listed below.
Microprocessor
Microprocessor that is used will be different of the model.
Intel® Core
Core
TM
Duo
TM
Duo-2M 1.66GHz (Processor Number : T2300)
1.83GHz (Processor Number : T2400)
2.00GHz (Processor Number : T2500)
2.16GHz (Processor Number : T2600)
Intel® Core
Core
TM
Solo
TM
Solo-1M 1.66GHz (Processor Number : T1300)
Intel® Celeron® M
Celeron® M1.60GHz (Processor Number : 420)
1.73GHz (Processor Number : 430)
Chipset
Equipped with Intel 945GM/945PM as North Bridge, Intel ICH7-M as South Bridge
and Texas Instrument PCI7412ZHK as Card Controller.
Memory
Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to
provide a maximum of 4GB. Memory modules are available in 256MB, 512MB,
1024MB and 2048MB sizes.
GPU
An nVIDIA G72M or G73M for 945PM models is mounted.
st
HDD
1
40GB, 60GB, 80GB, 100GB, 120GB serial-ATA drive. 2.5 inch x 9.5mm height or
160GB serial-ATA drive 2.5 inch x 12.5mm height.
40GB, 60GB, 80GB, 100GB or 120GB serial-ATA drive. 2.5 inch x 9.5mm height.
Optical devices
A slot-loading style DVD Super Multi drive (supporting double layer) is equipped.
Keyboard
An-easy-to-use 85(US)/86(UK)-key keyboard provides a numeric keypad overlay for
fast numeric data entry or for cursor and page control. The keyboard also includes
two keys that have special functions in Microsoft® Windows® XP. It supports
software that uses a 101- or 102-key enhanced keyboard.
Display
LCD
Built-in 15.4-inch, WXGA (1,280 x 800 dots) amorphous silicon TFT color
display.
Interface
To external monitor via - RGB connector
- S-video OUT connector
- D-port OUT connector
To internal monitor via - S-video IN connector
- Monitor IN port
Sound system
Harman/Kardon-made stereo speaker is equipped. An internal microphone, external
monaural microphone jack and two stereo headphone jacks (one stereo headphone
jack can be used also as S/PDIF connector) are also equipped.
Battery
The RTC battery is equipped inside the computer.
The main battery is a detachable lithium ion battery (4,700mAh:Li-Ion, 6cell/
7,050mAh:Li-Ion, 9cell).
TV-tuner (Mini PCI card)
This enables to watch TV and record it (Supporting world wide signal : NTSC, PAL
and SECAM).
The wireless LAN is equipped in the PCI Express Mini card slot.
LAN/MODEM
Connectors for 10M/100M Ethernet or Gigabit Ethernet (1000M) LAN and Modem
are mounted.
Bluetooth
Depending on the model, the computer is equipped with a dedicated Bluetooth
module. This enables a communication to devices that support Bluetooth
Version 2.0. Adopting AFH (Adaptive Frequency Hopping), reduce the interference
with the wireless communication in 2.4GHz. It can be switched on or off with a
switch on the computer.
Remote controller
A remote controller for easy operation from some distance.
USB FDD
USB FDD supports 720KB and 1.44MB.
PC card slot
The PC card slot (PCMCIA) accommodates one 5mm Type II card. (Based on PC
Card Standard, supporting CardBus)
USB (Universal Serial Bus)
Four USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.
Bridge Media slot
One SD memory card/ SDIO card/Memory stick (PRO)/xD picture card/MultiMedia
card slot. Data can be read and written by inserting each media to the slot.
IEEE1394 port
The computer has one IEEE 1394 port. It enables high-speed data transfer directly
from external devices such as digital video cameras.
This port can send or receive the digital sound data with the equipment like CD, MD
Player. (This port is also used for headphone I/F.)
Fingerprint sensor
The computer is equipped with a fingerprint sensor and fingerprint authentication
utility. They enable only person who has registered his/her fingerprint to use the
computer.
PC card controller (PCI7412ZHK, Texas Instrument-made)
- PCI Interface
- PC Card/Ultra Media Controller
- IEEE1394 Controller (2ports)
- SD/MMC, MemoryStick, xD card Controller
- 288-ball 16mm x 16mm x 1.4mm BGA Package
GPU controller nVIDIA G72/G73 (945PM models)
- VRAM DDR2 128MB (G72), DDR3 128MB/256MB (G73)
- PCI Express Interface
- LCD Interface LVDS 2ch
- Supports TV encoder, S-video, D-connector, HDMI
Wireless LAN card (in PCI Express Mini card slot)
2.4GHz DSSS/OFDM, 5.0GHz OFDM wireless LAN card is equipped. Conformity
with IEEE 802.11b/g or IEEE 802a/b/g. Transfer speed is maximum 54Mbit/sec.
Supports 128/152 bit WEP.
TV tuner (in Mini PCI card slot)
Some signals (NTSC, PAL and SECAM) are supported for worldwide use and
MPEG2 hardware encoding function are also supported.
LAN controller (Intel made Ekron)
Controls LAN and supports 1000Base-T (Gigabit Ethernet)/100BASE-TX (Fast
Ethernet)/10BASE-T (Ethernet).
MODEM (Askey-made MDC x 1)
Supported by Azallia MDC 1.5 using the Azallia link.
1.4.1 DVD Super Multi Drive (supporting Double-Layer)
The DVD Super Multi drive (supporting Double Layer) accommodates 12 cm (4.72-inch)
CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RAM. It is a high-performance drive
that reads DVD-ROM at maximum 8-speed and CD-ROM at maximum 24-speed. It writes
CD-R at maximum 24-speed, CD-RW at maximum 16-speed (Ultra Speed), DVD-R and
DVD+R at maximum 8-speed, DVD-RW and DVD+RW at maximum 4-speed, DVD-RAM
at maximum 5-speed, DVD-R (Double Layer) at maximum 2-speed and DVD+R (Double
Layer) at maximum 2.4-speeed.
The DVD Super Multi drive is shown in Figure 1-4. The dimensions and specifications of the
DVD Super Multi drive are described in Table 1-3, Table 1-4.
Table 1-3 DVD Super Multi drive (Double-Layer) outline dimensions
Outline
dimensions
(excluding
projections)
Figure 1-4 DVD Super Multi drive (Double-Layer)
Parameter Standard value
Maker
Width (mm) 128.0
Height (mm) 12.7
Depth (mm) 127.0
Mass (g) 179 ±15
A keyboard which consists of 85(US)/86(UK) keys is mounted on the system unit. The
keyboard is connected to membrane connector on the system board and controlled by the
keyboard controller.
Figure 1-5 is a view of the keyboard.
Figure 1-5 Keyboard
See Appendix E for details of the keyboard layout.
The TFT color display is 15.4 inch and consists of LCD module and FL inverter board.
1.6.1 LCD Module
The LCD module used for the TFT color display uses a backlight as the light source and can
display a maximum of 16M colors with 1,280 x 800 (WXGA) resolution.
Figure 1-6 shows a view of the LCD module and Table 1-5 lists the specifications.
Figure 1-6 LCD module
Table 1-5 LCD module specifications
Item
Number of Dots 1,280(W) x 800(H)
Dot spacing (mm) 0.2588 (H) x 0.2588 (V)
Display range (mm) 331.2 (H) x 207.0 (V)
Outline dimensions 344.0 (W) x 222.0 (H) x 6.2 (D)
Specifications (one lamp)
Samsung (G33C0002S110)
Item
Number of Dots 1,280(W) x 800(H)
Dot spacing (mm) 0.2588 (H) x 0.2588 (V)
Display range (mm) 331.2 (H) x 207.0 (V)
The main battery is the primary power supply for the computer when the AC adapter is not
connected. In Standby, the main battery maintains the current status of the computer.
Battery charging is controlled by a power supply microprocessor. The power supply
microprocessor controls power supply and detects a full charge when the AC adaptor and
battery are connected to the computer.
Battery Charge
When the AC adapter is connected, normal charging is used while the system is
turned on and quick charge is used while the system is turned off. Refer to the
following Table 1-9.
Table 1-9 Time required for charges of main battery
Battery type Quick charge Normal charge
Battery 6cell (4,700mAh) About 3.0 to 3.5 or longer (hours)
Battery 9cell (7,050mAh)
About 3.0 (hours)
About 3.0 to 5.0 or longer (hours)
Charge is stopped in the following cases.
1. The main battery is fully charged
2. The main battery is removed
3. Main battery or AC adapter voltage is abnormal
4. Charging current is abnormal
Data preservation time
When turning off the power in being charged fully, the preservation time is as
following Table 1-10.
Table 1-10 Data preservation time
Condition preservation time
Standby About 5 days (Battery 6cell (4,700mAh))
About 8 days (Battery 9cell (7,050mAh))
Boot mode About 20 days (Battery 6cell (4,700mAh))
The AC adapter is used to charge the battery.
Table 1-12 lists the AC adapter specifications.
Table 1-12 AC adapter specifications
Item Specification
G71C00043310 (2-pin) / G71C00049410 (3-pin) / G71C00049510 (3-pin)
Power 75W (Peak 90W)
Input voltage AC 100V/240V
Input frequency 50Hz/60Hz
Input current 1.5A or less
Output voltage 15.0V
Output current
0A~5A (At constant voltage mode)
5A~6A (At surge load mode)
Item Specification
G71C00058210 (2-pin) / G71C0005S210 (3-pin)
Power 90W (Peak 105W)
Input voltage AC 100V/240V
Input frequency 50Hz/60Hz
Input current 1.5A or less
Output voltage 15.0V
Output current 0A to 6A (At constant voltage mode)
6A~7A (At surge load mode)
Specification Item
G71C0002R810 (2-pin) / G71C00067210 (3-pin)
Power 120W (Peak 150W)
Input voltage AC 100V/240V
Input frequency 50Hz/60Hz
Input current 1.7A or less
Output voltage 15.0V
Output current 8.0A
Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.)
The FRUs covered are:
1. Power supply 7. Display 13. Sound
2. System Board 8. Optical Disk Drive 14. TV Tuner
3. USB FDD 9. Modem 15. Bridge Media slot
4. 2.5” HDD 10. LAN 16. Fingerprint Sensor
5. Keyboard 11. Wireless LAN
6. Touch pad 12. Bluetooth
The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.
NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI
Information save of the 3.4 Setting of the hardware configuration in Chapter 3.
After replacing the system board, it is necessary to execute the subtest 04 DMI
Information recovery and subtest 08 System configuration display of the 3.4
Setting of the hardware configuration in Chapter 3. Also update with the latest
EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.
After replacing the LCD, update with the latest EC/KBC as described in Appendix
H “EC/KBC Rewrite Procedures” to set the SVP parameter.
The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask him or her to enter the password if a password is registered.
Verify with the customer that Toshiba Windows OS is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), then perform the appropriate
troubleshooting procedures as follows:
1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-
ROM test, expansion test, real timer test, Sound/LAN/Modem test, Bluetooth test or
IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.
2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting
Procedures in Section 2.5.
3. If an error is detected on the hard disk test, perform the HDD Troubleshooting
Procedures in Section 2.6.
4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key
display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures
in Section 2.7.
5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad
Troubleshooting Procedures in Section 2.8.
6. If an error is detected on the display test, perform the Display Troubleshooting
Procedures in Section 2.9.
7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk
Drive Troubleshooting Procedures in Section 2.10.
8. If an error is detected on the modem test, perform the Modem Troubleshooting
Procedures in Section 2.11.
9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures
in Section 2.12.
10. If an error is detected on the wireless LAN test, perform the Wireless LAN
Troubleshooting Procedures in Section 2.13.
11. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting
Procedures in Section 2.14.
12. If an error is detected on the sound test, perform the Sound Troubleshooting
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
2.3 Power Supply Troubleshooting
The power supply controller controls many functions and components. To determine if the
power supply is functioning properly, start with Procedure 1 and continue with the other
Procedures as instructed. The procedures described in this section are:
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures
Table 2-2 DC IN icon
DC IN icon Power supply status
Lights green DC power is being supplied from the AC adapter.
Blinks orange Power supply malfunction
Doesn’t light Any condition other than those above.
*1
*1 When the power supply controller detects a malfunction, the DC IN icon blinks
orange. It shows an error code.
When the icon is blinking, perform the following procedure.
1. Remove the battery pack and the AC adapter.
2. Re-attach the battery pack and the AC adapter.
If the icon is still blinking after the operation above, check the followings:
Check 1 If the DC IN icon blinks orange, go to Procedure 2.
Check 2 If the DC IN icon does not light, go to Procedure 3.
Check 3 If the battery icon does not light orange or blue, go to Procedure 4.
NOTE: Use a supplied AC adapter G71C00043310, G71C00058210, G71C0002R810 (2-
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
Procedure 2 Error Code Check
If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The
blink pattern indicates an error as shown below.
Start Off for 2 seconds
Error code (8 bit)
“1” On for one second
“0” On for half second
Interval between data bits Off for half second
The error code begins with the least significant digit.
Example: Error code 11h (Error codes are given in hexadecimal format.)
10h AC Adapter output voltage is over 16.5V.
11h Common Dock output voltage is over 16.5V.
12h Current from the DC power supply is over 12.0A.
13h Current from the DC power supply is over 0.5A when there is no load.
14h Abnormal current has been sensed.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
Main Battery
Error code Meaning
22h Main battery discharge current is over 0.5A.
23h Main battery charge current is over 4.3A.
24h Abnormal current has been sensed.
25h Main battery charge current is over 0.3A when the charging is off.
2nd Battery
Error code Meaning
32h Second battery discharge current is over 0.5A.
33h Second battery charge current is over 4.3A.
34h Abnormal current has been sensed.
35h Second battery charge current is over 0.3A when the charging is of f.
S3V output
Error code Meaning
40h S3V voltage is over 3.47V.
45h S3V voltage is under 3.14V.
46h S3V voltage is under 3.14V or less when the computer is booting up.
E5V output
Error code Meaning
50h E5V voltage is over 6.00V.
51h E5V voltage is under 4.50V when the computer is powered on.
52h E5V voltage is under 4.50V when the computer is booting up.
54h E5V voltage is under 4.50V when EV power is maintained.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures
E3V output
Error code Meaning
60h E3V voltage is over 3.96V.
61h E3V voltage is under 2.81V when the computer is powered on.
62h E3V voltage is under 2.81V when the computer is booting up.
64h E3V voltage is under 2.81V when EV power is maintained.
1R5-E1V output
Error code Meaning
70h 1R5-E1V voltage is over 1.80V.
71h 1R5-E1V voltage is under 1.275V when the computer is powered on.
72h 1R5-E1V voltage is under 1.275V when the computer is booting up.
73h 1R5-E1V voltage is over 1.275V when E V power is maintained.
1R8-B1V output
Error code Meaning
80h 1R8-B1V voltage is over 2.16V.
81h 1R8-B1V voltage is under 1.53V when the computer is powered on.
82h 1R8-B1V voltage is under 1.53V when the computer is booting up.
84h 1R8-B1V voltage is under 1.53V when BV power is maintained.
PPV output
Error code Meaning
90h PPV voltage is over 1.80V.
91h PPV voltage is under 0.32V when the computer is powered on.
92h PPV voltage is under 0.32V when the computer is booting up.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
PTV output
Error code Meaning
A0h PTV voltage is over 1.26V.
A1h PTV voltage is under 0.89V when the computer is powered on.
A2h PTV voltage is under 0.89V when the computer is booting up.
1R5-E1V output
Error code Meaning
B0h 1R5-E1V voltage is over 1.80V.
B1h 1R5-E1V voltage is under 1.275V when the computer is powered on.
B2h 1R5-E1V voltage is under 1.275V when the computer is booting up.
B4h 1R5-E1V voltage is under 1.275V when EV power is maintained.
PGV/PTV output
Error code Meaning
C0h PGV voltage is over 1.62V when the computer is powered on/off.
PTV voltage is over 1.26V when the computer is powered on/off.
C1h PGV voltage is under 0.68V when the computer is powered on.
PTV voltage is under 0.89V when the computer is powered on.
C2h PGV voltage is under 0.68V when the computer is booting up.
PTV voltage is under 0.89V when the computer is booting up.
C4h PGV voltage is under 0.68V when EV power is maintained.
PTV voltage is under 0.89V when EV power is maintained.
1R5-P1V output
Error code Meaning
D0h 1R5-P1V voltage is over 1.80V.
D1h 1R5-P1V voltage is under 1.275V when the computer is powered on.
D2h 1R5-P1V voltage is under 1.275V when the computer is booting up.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures
1R5-P1V output
Error code Meaning
E0h 1R5-P1V voltage is over 1.80V.
E1h 1R5-P1V voltage is under 1.248V when the computer is po wered on.
E2h 1R5-P1V voltage is under 1.248V when the computer is booting up.
Miscellaneous
Error code Meaning
F0h The sub clock does not oscillate.
Check 2 In the case of error code 10h or 12h:
Make sure the AC adapter and AC power cord are firmly plugged into the DC
IN 15 V socket and wall outlet. If the cables are connected firmly, go to the
following step.
Connect a new AC adapter and AC power cord. If the problem still occurs, go
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting
Procedure 3 Connection Check
The wiring diagram related to the power supply is shown below:
Any of the connectors may be disconnected. Perform Check 1.
Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC
IN jack and wall outlet. If these cables are connected firmly, go to Check 2.
Check 2 Replace the AC adapter and the AC power cord with new ones.
• If the DC IN icon does not light, go to Procedure 5.
• If the battery icon does not light, go to Check 3.
Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is
properly installed and the battery icon still does not light, go to Procedure 4.
Procedure 4 Charging Check
Check if the power supply controller charges the battery pack properly. Perform the following
procedures:
Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack.
Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to
Check 3.
Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the
battery pack while connecting the battery pack and the AC adapter. If the battery
pack is still not charged, go to Check 4.
Check 4 The battery’s temperature is too high or low. Leave the battery for a while to adjust
it in the right temperature. If the battery pack is still not charged, go to Check 5.
Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2.4 System Board Troubleshooting
This section describes how to determine if the system board is malfunctioning or not. Start
with Procedure 1 and continue with the other procedures as instructed. The procedures
described in this section are:
Procedure 1: Message Check
Procedure 2: Debugging Port Check
Procedure 3: Diagnostic Test Program Execution Check
Procedure 4: Replacement Check
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
Procedure 1 Message Check
When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. The IRT tests each IC on the system board and initializes it.
If an error message is shown on the display, perform Check 1.
If there is no error message, go to Procedure 2.
If MS-DOS or Windows OS is properly loaded, go to Procedure 4.
Check 1 If one of the following error messages is displayed on the screen, press the F1 key
as the message instructs. These errors occur when the system configuration
preserved in the RTC memory (CMOS type memory) is not the same as the actual
configuration or when the data is lost.
If you press the F1 key as the message instructs, the SETUP screen appears to set
the system configuration. If error message (b) appears often when the power is
turned on, replace the RTC battery. If any other error message is displayed,
perform Check 2.
(a) *** Bad HDD type ***
Check system. Then press [F1] key ......
(b) *** Bad RTC battery ***
Check system. Then press [F1] key ......
(c) *** Bad configuration ***
Check system. Then press [F1] key ......
(d) *** Bad memory size ***
Check system. Then press [F1] key ......
(e) *** Bad time function ***
Check system. Then press [F1] key ......
(f) *** Bad check sum (CMOS) ***
Check system. Then press [F1] key ......
(g) *** Bad check sum (ROM) ***
Check system. Then press [F1] key ......
Check 2 If the following error message is displayed on the screen, press any key as the
message instructs.
The following error message appears when data stored in RAM under the resume
function is lost because the battery has become discharged or the system board is
damaged. Go to Procedure 3.
WARNING: RESUME FAILURE.
PRESS ANY KEY TO CONTINUE.
If any other error message displays, perform Check 3.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
Check 3 The IRT checks the system board. When the IRT detects an error, the system stops
or an error message appears.
If one of the following error messages (1) through (17), (23) or (24) is displayed,
go to Procedure 4.
If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures.
If error message (19), (20) or (21) is displayed, go to the 2.5” HDD
Troubleshooting Procedures.
If error message (22) is displayed, go to the USB FDD Troubleshooting Procedures.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
Table 2-4 Debug port (Boot mode) error status (3/10)
D port status Inspection items Details
F100h
Initialization of PIT channel 1
F101h
F102h
Prohibition of cache
Permission of L1/L2 cache in
Flash ROM area
Update of microcode
Initialization of H/W (before
DRAM recognition)
Initialization of ICH.D30.Func0
Initialization of ICH.D31.Func0
Initialization of ICH.D31.Func1/2
Initialization of USB Controller
Initialization of ICH.D31.Func3
Initialization of ICH Audio
Initialization of TI Controller
Check of DRAM type and size
(at cold boot)
SM-RAM stack area test HLT When it can not be used as a stack
Cache configuration
Initialization of MCH
(Setting the refresh interval to “30μs”)
When unsupported memory is connected, becoming
HLT after beep sound (HLT when DRAM size is 0)
Cache permission (L1/L2 Cache)
CMOS access test (at cold boot) (HLT when an error is detected)
Battery level check of CMOS
CMOS checksum check
Initialization of CMOS data (1)
Setting of IRT status (Setting of boot status and IRT busy flag, The rest bits
Storing DRAM size in CMOS
F103h Resume branch (at cold boot)
are 0)
Not resume when a CMOS error occurred
Not resume when resume status code is not set
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
Table 2-4 Debug port (Boot mode) error status (5/10)
D port status Inspection items Details
(F106h)
F107h
Battery discharging current control (1CmA).
Dividing procedures for time mea suring by IRT
Saving memory configuration to
buffer
Reading of EC version
Update of flash ROM type
CPU clock measurement
Check of parameter block A
Permission of SMI except auto-off function
Judging of destination (Japan or except Japan)
based on DMI data
Setting for clock generator
Check of CMOS default setting
(Default is set, when there are Bad Battery and
Bad CheckSum (ROM, CMOS))
Control of excess of rated input power
AC adapter rated over current control
CPU Initialization
ACPI table initialization
(for execution of option ROM)
Initialization of devices which
need initialization before PCI
bus initialization
Setting of IDE device operation mode
Setting of AC’97/Azalia operation mode
Initialization of temperature control information
KBC initialization
VGA display off, Reset control
Control of built-in LAN permission/ prohibition
PCI Express initialization
Sound initialization
PC multi-box status acquisition (For models
supporting Select Bay)
HC initialization and Device recognition
Recognition and initialization of SD memory card
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
Table 2-4 Debug port (Boot mode) error status (6/10)
D port status Inspection items Details
(F107h)
F108h
F109h
PIC initialization
PIC test
Password Initialization
PCI bus initialization (connection
of DS Bus)
Initialization of LAN information
WakeUp factor check
Task generation for waiting
INIT_PCI completion
SVP initialization (For models
supporting SVP)
CMOS data initialization (2)
PnP initialization
Setting of setup items
Waiting for the completion of
Multi-box status check (For
models supporting SVP)
H/W setting based on resource
F10Ah
Task generation for waiting PnP
resource making completion
PnP H/W initialization
PCI automatic configuration
PC card slot initialization
SIO initialization (For models supporting SIO)
FIR initialization (For models supporting FIR)
Making of work for automatic configuration
Acquisition of PCI IRQ
Configuration
Saving of VGA configuration result
Output code generation
FIRST_64KB_CHECK (Check of first 64KB memory)
INIT_INT_VECTOR (Initialization of vectors)
INIT_NDP (Initialization of NDP)
INIT_SYSTEM
(Initialization of system)
Storing of CMOS error information to
IRT_ERR_STS_BUF
Controlling CD POWER SW (model
supporting CD play)
Timer initialization start
F110h
F111h
F113h
F114h
F115h
F116h
F118h
EC initialization & Reading of battery
information
Update of system BIOS (Update EDID
INIT_DISPLAY
information for LCD)
(Waiting for VGA chip initialization
completion, VGA BIOS initialization)
Waiting for VGA power-on
Calling VGA BIOS
Waiting for Display access completion
DISP_LOGO (Logo displaying) (Starting of logo display
waiting DPORT=F125H (unused))
SYS_MEM_CHECK (Check of conventional memory) (Boot)
EXT_MEM_CHECK (Exception check in protected mode) (Boot)
INIT_SYS_MEM (Initialization of conventional memory)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
Procedure 3 Diagnostic Test Program Execution Check
Execute the following tests from the Diagnostic Test Menu. These tests check the system
board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform
these tests.
1. System test
2. Memory test
3. Keyboard test
4. Display test
5. Floppy Disk test
6. Printer test [It is not supported]
7. Async test [It is not supported]
8. Hard Disk test
9. Real Timer test
10. NDP test
11. Expansion test
12. CD-ROM/DVD-ROM test
13. Only One test
14. Wireless LAN test
15. Sound/LAN/Modem test
16. Bluetooth test
17. IEEE 1394 test
If an error is detected during these tests, go to Procedure 4.
Procedure 4 Replacement Check
System board may be faulty. Disassemble the computer following the steps described in
Chapter 4, Replacement Procedures and replace system board with a new one.
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures
2
2.5 USB FDD Troubleshooting
To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.
Procedure 1: FDD Head Cleaning Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector Check and Replacement Check
Procedure 1 FDD Head Cleaning Check
FDD head cleaning is one option available in the Diagnostic Program.
After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the
computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD
still does not function properly after cleaning, go to Procedure 2.
Detailed operation is given in Chapter 3, Tests and Diagnostics.
If the test program cannot be executed on the computer, go to Procedure 3.
2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting
Procedure 2 Diagnostic Test Program Execution Check
Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to
Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.
Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
Floppy disk drive test error codes and their status names are listed in Table 2-5. If any other
errors occur while executing the FDD diagnostics test, go to Check 1.
Table 2-5 FDD error code and status
Code Status
01h Bad command
02h Address mark not found
03h Write protected
04h Record not found
06h Media replaced
08h DMA overrun error
09h DMA boundary error
10h CRC error
20h FDC error
40h Seek error
60h FDD not drive
80h Time out error (Not ready)
EEh Write buffer error
FFh Data compare error
Check 1 If the following message is displayed, disable the write protect tab on the floppy
disk by sliding the write protect tab to “write enable”. If any other message
appears, perform Check 2.
Write protected
Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures
Procedure 3 Connector Check and Replacement Check
USB FDD is connected to USB port on system board. The connection of the cable and board
may be defective. Otherwise, they may be faulty. Disassemble the computer following the
steps described in Chapter 4, Replacement Procedures and perform the following checks.
USB FDD can be connected to the following 4 ports.
(System board x 4 ports)
Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose,
connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.
NOTE: When checking the connection, be sure to check it with care for the followings.
1. Cable can not be disconnected from the connector.
2. Cable is connected straight to the connector.
3. Cable is connected all the way seated in the connector.
To check if the 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.
Procedure 1: Partition Check
Procedure 2: Message Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check
CAUTION: The contents of the hard disk will be erased when the 2.5”HDD
troubleshooting procedures are executed. Transfer the contents of the hard
disk to floppy disks or other storage drive(s). For the backup, refer to the
User’s Manual.
Procedure 1 Partition Check
Insert the Toshiba MS-DOS system disk and start the computer. Perform the following
checks:
Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you
can change to drive C, go to Procedure 2.
Check 2 Input FDISK and press Enter. Choose Display Partition Information from the
FDISK menu. If drive C is listed in the Display Partition Information, go to Check
3. If drive C is not listed, return to the FDISK menu and choose the option to
create a DOS partition or a logical DOS drive on drive C. If the problem still
occurs, go to Procedure 2.
Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not
listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Then go to Procedure 2.
Check 4 Remove the system disk from the FDD and reboot the computer. If the problem
still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.
When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.
Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the
screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with
Check 1 below and perform the other checks as instructed.
Check 1 If any of the following messages appear, go to Procedure 3. If the following
messages do not appear, perform Check 2.
HDC ERROR
or
HDD #X ERROR(After 5 seconds this message will disappear.)
Check 2 If either of the following messages appears, go to Check 3. If the following
messages do not appear, perform Check 4.
Insert system disk in drive
Press any key when ready .....
or
Non-System disk or disk error
Replace and press any key when ready
Check 3 Using the SYS command of the MS-DOS, transfer the system to the 2.5” HDD. If
the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for
detailed operation.
If the following message appears on the display, the system program has been
transferred to the HDD.
System Transferred
If an error message appears on the display, perform Check 4.
Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the
steps described in Chapter 4, Replacement Procedures for disassembling.). Insert
HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to
Procedure 3.
The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical
format program of the test program. To format the HDD, start with Check 1 below and
perform the other steps as required.
Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test
program, refer to the Chapter 3.
Check 1 Format the 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT
C: /S/U.
If the 2.5” HDD can not be formatted, perform Check 2.
Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition
is not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS
FORMAT command.
Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical
format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK
command.
If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to
Procedure 4.
Procedure 4 Diagnostic Test Program Execution Check
The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the
Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about
the HDD test program.
If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and statuses are described in Table 2-6. If an error code is not displayed but the
problem still occurs, go to Procedure 5.
Table 2-6 2.5” Hard disk drive error code and status
Code Status
05 HDD - HDC NOT RESET ERROR
07 HDD - DRIVE NOT INITIALIZE
HDD(s) is/are connected to the connector(s) on the system board. The connection of HDD(s)
and board may be defective. Otherwise, they may be faulty. Disassemble the computer
following instructions in Chapter 4, Replacement Procedures and perform the following
checks.
Check 1 Make sure HDD(s) is/are firmly connected to the connector(s) on the system
board.
If any of the connections are loose, reconnect firmly and repeat Procedure 1. If the
problem still occurs, go to Check 2.
Check 2 (One of) HDD(s) may be faulty. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures and check the operation. If the
problem still occurs, perform Check 3.
Check 3 System board may be faulty. Replace it with a new one following the instructions
To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test (ONLY
ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more
information on how to perform the test program.
If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning
properly.
The connection of cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:
Check 1 Make sure keyboard cable is firmly connected to system board.
If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem
still occurs, go to Check 2.
Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in
Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.
Check 3 System board may be faulty. Replace it with a new one following the instructions
2 Troubleshooting Procedures 2.8 Touch pad Troubleshooting
2.8 Touch pad Troubleshooting
To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter
3, Tests and Diagnostics, for more information on how to perform the test program.
If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning
properly.
2.8 Touch pad Troubleshooting 2 Troubleshooting Procedures
Procedure 2 Connector Check and Replacement Check
The connection of the cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:
Check 1 Make sure the cables are firmly connected to the TP board and system board.
If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem
still occurs, go to Check 2.
Check 2 Touch Pad or the cable may be faulty. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 3.
Check 3 TP board or the cable may be faulty. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 4.
Check 4 System board may be faulty. Replace it with a new one following the instructions
To check if the computer’s display is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: External Monitor Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector and Cable Check
Procedure 4: Replacement Check
Procedure 1 External Monitor Check
Connect an external monitor to the computer’s external monitor port, then boot the computer.
The computer automatically detects the external monitor.
If the external monitor works correctly, the internal LCD may be faulty. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, system
board may be faulty. Go to Procedure 2.
Procedure 2 Diagnostic Test Program Execution Check
The Display Test program is stored in Diagnostics disk. This program checks the display
controller on system board. Insert the Diagnostics disk in the USB FDD, turn on the
computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is
detected, go to Procedure 3.
LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also
connected to system board by an LCD/FL cable. In addition, fluorescent lamp is connected to
FL inverter board by HV cable. Their cables may be disconnected from system board or FL
inverter board. Disassemble the computer following the steps described in Chapter 4,
Replacement Procedures.
If the connection is loose, reconnect firmly and restart the computer. If the problem still
occurs, go to Procedure 4.
Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to
display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the
following checks:
If fluorescent lamp does not light, perform Check 1.
If characters or graphics on the internal display are not displayed clearly, perform
Check 4.
If some screen functions do not operate properly, perform Check 4.
If fluorescent lamp remains lit when the display is closed, perform Check 5.
Check 1 Fluorescent lamp may be faulty. Replace fluorescent lamp with a new one
following the instructions in Chapter 4, Replacement Procedures and test the
display again. If the problem still occurs, perform Check 2.
Check 2 LCD/FL cable may be faulty. Replace FL/LCD cable with a new one following
the instructions in Chapter 4, Replacement Procedure and test the display again. If
the problem still occurs, perform Check 3.
Check 3 FL inverter may be faulty. Replace FL inverter with a new one following the
instructions in Chapter 4, Replacement Procedure and test the display again. If the
problem still occurs, perform Check 4.
Check 4 LCD module may be faulty. Replace LCD module with a new one following the
instructions in Chapter 4, Replacement Procedure and test the display again. If
the problem still occurs, perform Check 5.
Check 5 System board may be faulty. Replace it with a new one following the instructions
2.10 Optical Disk Drive Troubleshooting 2 Troubleshooting Procedures
2.10 Optical Disk Drive Troubleshooting
To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures
below as instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests
and Diagnostics for more information on how to perform the test program.
Prepare the tools before the test.
If any error is detected by the test, go to Procedure 2.
Procedure 2 Connector Check and Replacement Check
The connection may be defective among the optical disk drive and system board. Otherwise,
they may be faulty. Disassemble the computer following the steps described in Chapter 4,
Replacement Procedure and perform the following checks:
Check 1 Make sure optical disk drive is firmly connected to the connector on system board.
If the connection is loose, reconnect it firmly and return to Procedure 1. If the
problem still occurs, perform Check 2.
Check 2 Optical disk drive may be faulty. Replace it with a new one following the steps in
Chapter 4, Replacement Procedure. If the problem still occurs, perform Check 3.
Check 3 System board may be faulty. Replace it with new one following the instructions in
To check if modem is malfunctioning or not, follow the troubleshooting procedures below as
instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute Modem test in the Sound/LAN/Modem test program. Refer to Chapter 3, Tests and
Diagnostics for more information on how to perform the test program.
If any error is detected, perform Procedure 2.
Procedure 2 Connector Check and Replacement Check
MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to
the system board. If modem malfunctions, the connection of cable, board and module may be
defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedure and perform the following checks:
Check 1 Make sure the following connections are firmly connected.
If any connector is disconnected, connect it firmly and return to Procedure 1. If
the problem still occurs, perform Check 2.
2 Troubleshooting Procedures 2.12 LAN Troubleshooting
2.12 LAN Troubleshooting
To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute LAN test in the Sound/LAN/Modem test program. Refer to Chapter 3, Tests and
Diagnostics for more information on how to perform the test program.
If any error is detected by the test, go to Procedure 2.
Procedure 2 Connector Check and Replacement Check
LAN cable is connected to system board. If LAN malfunctions, the connection of the cable
and board may be defective. Otherwise, they may be faulty.
Check 1 Make sure LAN cable is firmly connected to the LAN jack on the system board. If
the problem still occurs, perform Check 2.
Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs,
perform Check 3.
Check 3 System board may be faulty. Replace it with a new one following the instruction
Before starting the test, make sure the wireless communication switch is set in the ON
position.
Check 1 Execute Wireless LAN test program to check the transmitting-receiving function
of wireless LAN. You will need a second computer that can communicate by
wireless LAN. Perform the test following the instructions described in Chapter 3,
Tests and Diagnostics.
If the computer passes the test, the function is correctly working. If the computer
does not pass the test, perform Procedure 2.
2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting
Procedure 2 Antennas' Connection Check
The wireless LAN function-wiring diagram is shown below:
Any of the connections may be defective. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures, and perform the following checks:
Check 1 Make sure the wireless communication switch is “On”.
If the switch is “Off”, turn it “On”. If the problem still occurs, perform Check 2.
Check 2 Make sure wireless LAN card (Mini-Card) is firmly connected to the CN2600 on
the system board. If the connection is loose, connect it firmly and perform
Procedure 1. If the problem still occurs, perform Check 3.
Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly
connected to the connectors on Wireless LAN card. If wireless LAN antenna
cables are not connected properly, connect them firmly and perform Procedure 1.
If the problem still occurs, go to the procedure 3.
2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures
Procedure 3 Replacement Check
Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4,
Replacement Procedures, for instructions on how to disassemble the computer and then
perform the following checks:
Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 2.
Check 2 Wireless LAN card may be faulty. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 3.
Check3 System board may be faulty. Replace it with a new one following the instructions