Toshiba qosmio f10 Service Manual

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Toshiba Personal Computer

QOSMIO F10

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-498

© 2004 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba QOSMIO F10 Maintenance Manual

First edition October 2004

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the QOSMIO F10 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Centrino and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

ii QOSMIO F10 Maintenance Manual (960-498)

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer QOSMIO F10.

NOTE: Each model of QOSMIO F10 has a different configuration. For each model’s

configuration, refer to the parts list dedicated to it.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH

Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

QOSMIO F10 Maintenance Manual (960-498) iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the QOSMIO F10 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

❑ Handling the LCD module ❑ Board layout ❑ Pin assignment ❑ Keyboard scan/character codes ❑ Key layout ❑ Wiring diagrams ❑ BIOS Rewrite procedures ❑ EC/KBC Rewrite procedures ❑ Reliability

iv QOSMIO F10 Maintenance Manual (960-498)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If

three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

QOSMIO F10 Maintenance Manual (960-498) v

Chapter 1 Hardware Overview

1.1 Features ...................................................................................................................... 1-1

1.2 System Block Diagram .............................................................................................. 1-5

1.3 2.5-inch Hard Disk Drive......................................................................................... 1-10

1.4 Optical Drive............................................................................................................ 1-14

1.5 Keyboard.................................................................................................................. 1-19

1.6 TFT Color Display................................................................................................... 1-20

1.7 Power Supply ........................................................................................................... 1-22

1.8 Batteries ................................................................................................................... 1-24

1.9 AC Adapter .............................................................................................................. 1-27

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

2.4 System Board Troubleshooting................................................................................ 2-16

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-37

2.6 2.5” HDD Troubleshooting...................................................................................... 2-40

2.7 Keyboard Troubleshooting ...................................................................................... 2-45

2.8 Touch Pad Troubleshooting..................................................................................... 2-46

2.9 Display Troubleshooting.......................................................................................... 2-47

2.10 Optical Drive Troubleshooting ................................................................................ 2-50

2.11 Modem Troubleshooting.......................................................................................... 2-51

2.12 LAN Troubleshooting.............................................................................................. 2-52

2.13 Wireless LAN Troubleshooting............................................................................... 2-53

2.14 Sound Troubleshooting............................................................................................ 2-56

2.15 TV Tuner Troubleshooting ...................................................................................... 2-58

vi QOSMIO F10 Maintenance Manual (960-498)

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test ................................................................................................... 3-1

3.2 Executing the Diagnostic Test ................................................................................... 3-4

3.3 Setting of the hardware configuration........................................................................ 3-8

3.4 Heatrun Test............................................................................................................. 3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test ............................................................................................................. 3-18

3.10 Floppy Disk Test...................................................................................................... 3-21

3.11 Printer Test............................................................................................................... 3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test ......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................ 3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test......................................................................................................... 3-32

3.17 CD-ROM/DVD-ROM Test ..................................................................................... 3-34

3.18 Error Code and Error Status Names......................................................................... 3-35

3.19 Hard Disk Test Detail Status.................................................................................... 3-38

3.20 Only One Test.......................................................................................................... 3-40

3.21 Head Cleaning.......................................................................................................... 3-47

3.22 Log Utilities ............................................................................................................. 3-48

3.23 Running Test............................................................................................................ 3-50

3.24 Floppy Disk Drive Utilities...................................................................................... 3-51

3.25 System Configuration .............................................................................................. 3-56

3.26 Wireless LAN Test Program (Intel-made b/g).........................................................3-58

3.27 Wireless LAN Test Program (Intel-made a/b/g)...................................................... 3-62

3.28 Wireless LAN Test Program (Askey-made)............................................................ 3-67

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-71

3.30 Sound Test Program................................................................................................. 3-85

3.31 SETUP ..................................................................................................................... 3-91

QOSMIO F10 Maintenance Manual (960-498) vii

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

4.2 Battery pack/PC card/Bridge Media .......................................................................... 4-8

4.3 HDD......................................................................................................................... 4-12

4.4 Memory module....................................................................................................... 4-15

4.5 Keyboard/Bluetooth................................................................................................. 4-17

4.6 Switch membrane..................................................................................................... 4-22

4.7 Optical drive............................................................................................................. 4-24

4.8 Display assembly ..................................................................................................... 4-26

4.9 SD board/MDC ........................................................................................................ 4-32

4.10 Fan............................................................................................................................ 4-34

4.11 Wireless LAN board ................................................................................................ 4-36

4.12 System board............................................................................................................ 4-37

4.13 RTC battery.............................................................................................................. 4-40

4.14 TV tuner module/Guide ........................................................................................... 4-41

4.15 Heat sink/CPU ......................................................................................................... 4-44

4.16 VGA Heat sink......................................................................................................... 4-47

4.17 PC card cover........................................................................................................... 4-48

4.18 Speaker/VGA fan..................................................................................................... 4-49

4.19 Battery latch ............................................................................................................. 4-51

4.20 Touch pad................................................................................................................. 4-53

4.21 SJ board.................................................................................................................... 4-55

4.22 Microphone .............................................................................................................. 4-57

4.23 LCD unit/FL inverter ............................................................................................... 4-58

4.24 Wireless antennas/ LCD harness ............................................................................. 4-63

4.25 Hinge........................................................................................................................ 4-67

4.26 Fluorescent lamp...................................................................................................... 4-70

viii QOSMIO F10 Maintenance Manual (960-498)

Appendices

Appendix A Handling the LCD Module ........................................................................ A-1

Appendix B Board Layout ............................................................................................. B-1

Appendix C Pin Assignment .......................................................................................... C-1

Appendix D Keyboard Scan/Character Codes ............................................................... D-1

Appendix E Key Layout..................................................................................................E-1

Appendix F Wiring Diagrams......................................................................................... F-1

Appendix G BIOS Rewite procedures............................................................................ G-1

Appendix H EC/KBC Rewrite procedures..................................................................... H-1

Appendix I Reliability.....................................................................................................I-1

QOSMIO F10 Maintenance Manual (960-498) ix

x QOSMIO F10 Maintenance Manual (960-498)

Chapter 1

Hardware Overview

1 Hardware Overview

1-ii QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview

Chapter 1 Contents

1.1 Features...................................................................................................................... 1-1

1.2 System Block Diagram .............................................................................................. 1-5

1.3 2.5-inch Hard Disk Drive......................................................................................... 1-10

1.4 Optical Drive............................................................................................................ 1-14

1.5 Keyboard.................................................................................................................. 1-19

1.6 TFT Color Display................................................................................................... 1-20

1.6.1 LCD Module ...................................................................................... 1-20

1.6.2 FL Inverter Board............................................................................... 1-21

1.7 Power Supply........................................................................................................... 1-22

1.8 Batteries ................................................................................................................... 1-24

1.8.1 Main Battery....................................................................................... 1-24

1.8.2 Battery Charging Control ................................................................... 1-25

1.8.3 RTC battery ........................................................................................ 1-26

1.9 AC Adapter .............................................................................................................. 1-27

QOSMIO F10 Maintenance Manual (960-498) 1-iii

1 Hardware Overview

Figures

Figure 1-1 Front of the computer and the system units configuration ............................ 1-4

Figure 1-2 System block diagram.................................................................................... 1-5

Figure 1-3 2.5-inch HDD............................................................................................... 1-10

Figure 1-4 DVD Super Muti drive................................................................................. 1-14

Figure 1-5 Keyboard...................................................................................................... 1-19

Figure 1-6 LCD module................................................................................................. 1-20

Tables

Table 1-1 2.5-inch HDD dimensions ........................................................................... 1-10

Table 1-2 2.5-inch HDD specifications........................................................................ 1-12

Table 1-3 DVD Super Multi drive outline dimensions ................................................ 1-14

Table 1-4 DVD Super Multi specifications.................................................................. 1-15

Table 1-5 LCD module specifications.......................................................................... 1-20

Table 1-6 FL inverter board specifications .................................................................. 1-21

Table 1-7 Power supply output rating ..........................................................................1-22

Table 1-8 Battery specifications................................................................................... 1-24

Table 1-9 Time required for charges of main battery .................................................. 1-25

Table 1-10 Data preservation time ................................................................................. 1-25

Table 1-11 Time required for charges of RTC battery................................................... 1-26

Table 1-12 AC adapter specifications ............................................................................ 1-27

1-iv QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.1 Features

1 Features

1.1 Features

The QOSMIO F10 series are high performance all-in-one PCs running a Pentium-M processor.

The features are listed below.

❑ Microprocessor

Microprocessor that is used depends on the model.

Mobile Intel

Pentium ®-M

Pentium-M 1.50GHz (Processor Number ; 715)

1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)

2.10GHz (Processor Number ; 765)

L1 cache : 64KB (32KB + 32KB) L2 cache : 2MB

❑ Memory

Two DDR333 SO-DIMM slots. Memory modules can be installed to provide a maximum of 2GB. Memory modules are available in 256MB, 512MB and 1,024MB sizes.

❑ VRAM

nVIDIA NV36M is mounted as GPU. VRAM area is 64MB or 128MB.

❑ HDD

Single 60GB, 80GB or 100GB internal drive. 2.5 inch x 9.5mm height.

❑ USB FDD

USB 3.5-inch FDD supports 720KB and 1.44MB.

QOSMIO F10 Maintenance Manual (960-498) 1-1

1.1 Features 1 Hardware Overview

❑ Display

LCD

Built-in 15.4-inch, XGA (1,280 x 800 dots), 262,144 colors, amorphous silicon TFT color display. Clear Super View LCD.

CRT

Supported via a RGB connector.

TV-out

S-VIDEO/Composite out port is supported. (Supporting NTSC, PAL and SECAM) D-VIDEO out port is supported.

❑ Monitor-IN port

This port can be used as AV input port (for composite video data) and also as line-in port which enables connection of a stereo device for audio input.

❑ TV-tuner (Mini PCI slot)

On some models, the TV tuner is equipped on the mini PCI slot. This enables to watch or record TV programs on the PC. According to the government regulation, it is not permitted to bring this PAL/SECAM TV tuner into Korea.

❑ Remote controller

A remote controller for watching TV is supplied for some models.

❑ Keyboard

An-easy-to-use 85(US)/86(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft Windows XP. It supports software that uses a 101- or 102-key enhanced keyboard.

❑ Optical devices

A DVD Super Multi drive is equipped. Some models support DVD+R Double layer disks.

1-2 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.1 Features

❑ Battery

The RTC battery is mounted inside the computer. The main battery is a detachable lithium ion battery (4,400mAh:Li-Ion, 6-cell).

❑ USB (Universal Serial Bus)

Four USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported.

❑ PC card slot

PC card slot accepts one Type II (5mm thick) card. The slot is equipped with an ejector. Supports ToPIC-100 (3.3V/CardBus).

❑ Bridge Media slot

One SD card/Memory stick (PRO)/xDPicture card/Multi media card slot. Data can be read and written by inserting each media to the slot. Memory stick Duo/PRO Duo and memory stick adapter are not supported.

❑ Sound system

This model has an external monaural microphone jack, stereo headphone jack, internal stereo speakers and internal microphone.

❑ Wireless LAN (Mini PCI slot)

On some models, the wireless LAN is equipped on the mini PCI slot.

❑ LAN/MODEM

Connectors for LAN and Modem are separately mounted.

❑ IEEE 1394 port

The computer has one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

❑ Bluetooth

Depending on the model, the computer is equipped with a dedicated Bluetooth module which supports v1.2. This enables a communication to devices that support Bluetooth Version 1.1 and 1.2. It can be switched on or off with a switch on the computer.

QOSMIO F10 Maintenance Manual (960-498) 1-3

1.1 Features 1 Hardware Overview

Figure 1-1 shows the front of the computer and the system units configuration.

Figure 1-1 Front of the computer and the system units configuration

1-4 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.2 System Block Diagram

1.2 System Block Diagram

Figure 1-2 shows the system block diagram.

Figure 1-2 System block diagram

QOSMIO F10 Maintenance Manual (960-498) 1-5

1.2 System Block Diagram 1 Hardware Overview

The PC contains the following components.

❑ CPU

Mobile Intel ® Pentium ®-M

Pentium-M 1.50GHz (Processor Number ; 715)

1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)

2.10GHz (Processor Number ; 765)

L1 cache : 64KB (32KB + 32KB) L2 cache : 2MB Bus : 400Hz Core voltage : 1.340 to 0.748V

❑ Memory

Two memory slots capable of accepting DDR-SDRAM (PC2700) 256MB, 512MB, or 1,024MB memory modules for a maximum of 2GB.

• 200-pin small-size DIMM

• 2.5V operation

• PC2700 support

❑ BIOS ROM (Flash memory)

• 8Mbit (512K×16-bit chip)

− 224KB used for system BIOS

− 64KB used for VGA-BIOS

− 64KB used for logo/icon

− 60KB used for Intel PXE

− 32KB used for ACPI

− 17KB used for booting

− 16KB used for MBI

− 16KB used for Parameter Block

− 19KB are reserved

1-6 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.2 System Block Diagram

❑ Chipset

This gate array has the following elements and functions.

• North Bridge (Intel 855PME (MCH-M, B-step))

− Pentium-M processor System Bus support

− DRAM Controller : DDR333/DDR266/DDR200 support

− AGP Interface (AGP R2.0, AGP x 4 modes)

− Hub Link Interface

− 593-ball 37.5mmx37.5mm FC-BGA Package

• South Bridge (Intel 82801DBM (ICH4-M))

− PCI slot

− IDE controller

− DMA controller

− USB host interface

− USB 2.0 host controller

− UHCI host controller

− Interrupt controller

− SM Bus interface

− ACPI Power management

− Firmware Hub interface

− Low Pin count (LPC) interface

− Real time clock

− AC’97 Rev. 2.3 interface

− Alert ON LAN (AOL)

− 421-pin 31mmx31mm BGA Package

❑ PC card controller (Texas Instruments-made PCI7411)

− PCI Interface (PCI Rev. 2.3)

− PC Card Controller

− IEEE1394 Controller

− Flash Media Controller

− SD Host Controller

QOSMIO F10 Maintenance Manual (960-498) 1-7

1.2 System Block Diagram 1 Hardware Overview

❑ VGA controller

• nVIDIA NV36M

− VRAM 64MB/128MB

− AGP 4x (32bit)

− TMDS

− TV Encoder

❑ Super I/O (SMSC-made LPC47N217)

• Two serial ports (NS16C550 compatible)

(1 port is used as Debug port)

❑ Other main system chips

• PSC (Toshiba-made TMP87PM48U x 1)

• Clock Generator (ICS-made 950812CGT x 1)

• EC/KBC (Renesas-made HD64F2163BVTE10V x 1)

• FWH (ATM-made AT49LW080-33TC/33TL or St-Micro-made

M50FW080N1 x 1)

• AC97-CODEC (ADI-made AD1981BJSTZ x 1)

• Audio AMP (Matsushita-made AN12941AVF x1)

• TV Encoder (Conexant-made CX25875 x 1)

• SVP (Trident-made 6970-LF x 1)

❑ Mini PCI card slot

Two mini PCI card slots are equipped. A wireless LAN module and a TV tuner module are installed on each slot.

• Wireless LAN module (Intel-made 802.11b/g or 802.11a/b/g, or Askey-made

802.11b/g or 802.11a/b/g x 1)

2.4GHz DSSS wireless LAN card is equipped in the mini PCI card slot. Conformity with IEEE 802.11b/g or IEEE 802a/b/g. Transfer speed is maximum of 11Mbit/sec. Supports 128bit WEP.

• TV tuner module (Toshiba-made MCPG01 x 1)

It is a capture module with built-in TV tuner function supporting worldwide broadcasting. It has also MPEG2 hardware encoding function. It encodes TV broadcasting signal and composite video, s-video and stereo audio signal to MPEG2 format in real time.

1-8 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.2 System Block Diagram

❑ LAN (Intel-made ED82562 (Kinnereth) x 1)

Controls LAN. Supports 100Base-TX and 10Base-T.

❑ MODEM (Askey-made 1456VQL4 x 1)

Supported by MDC. Uses secondary AC97 line. Data and FAX transmission is available. Supports ITU-TV.90 or .92. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MODEM jack.

QOSMIO F10 Maintenance Manual (960-498) 1-9

1.3 2.5-inch Hard Disk Drive 1 Hardware Overview

1.3 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk and magnetic heads.

Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.

Figure 1-3 2.5-inch HDD

Parameter TOSHIBA

Outline

dimensions

Parameter HGST

Outline

Table 1-1 2.5-inch HDD dimensions (1/2)

Standard value

TOSHIBA

HDD2188B

HDD2189B

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

99 (MAX) 95 98 102(MAX)

Standard value

HGST

G8BC0000Z611

G8BC0000Z811

Width (mm)

Height (mm)

TOSHIBA

HDD2191V

G8BC0001N610

TOSHIBA

HDD2194B

69.85

9.5

100.0

HGST

69.85

9.5

TOSHIBA

HDD2A02B

HGST

G8BC0001N810

TOSHIBA

HDD2A08B

HGST

G8BC0001NA10

dimensions

Depth (mm)

Weight (g)

100.0 100.2

99 102 (max)

1-10 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.3 2.5-inch Hard Disk Drive

Table 1-1 2.5-inch HDD dimensions (2/2)

Standard value

Parameter

FUJITSU

G8BC00019610

FUJITSU

G8BC0001C610

FUJITSU

G8BC0001HA10

Outline

dimensions

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

9.5

100.0

99 (MAX)

QOSMIO F10 Maintenance Manual (960-498) 1-11

1.3 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-2 2.5-inch HDD specifications (1/2)

Specification (TOSHIBA)

Parameter HDD2189B HDD2194B HDD2188B HDD2191V HDD2A02B HDD2D08B

Storage size (formatted)

60GB 80GB 100GB

Speed (RPM) 4,200 5,400 4,200 5,400 4,200 5,400

Data transfer speed (Mbits/s)

Interface transfer rate (MB/s)

Storage density

175.0-

341.7

258.0-

394.0

175.0-

341.7

154.3-

298.0

170-373

230.6-

445.9

100 (Ultra DMA mode)

- 735 735 (MAX) - 759 756(MAX)

(Kbpi)

Track density (Ktpi) 88.1 88.8 88.1 78.9 110-120 110

Average random seek time

(read) (ms)

Average random seek time (write) (ms)

Motor startup time

(ms)

Specification (HGST)

Parameter G8BC0000Z611 G8BC0001N610 G8BC0000Z811 G8BC0001N810 G8BC0001NA10

Storage size (formatted)

60GB 80GB 100GB

Speed (RPM) 4,200 5,400 4,200 5,400 5,400

Data transfer speed (Mbits/s)

Interface transfer rate (MB/s)

Storage density

350 493 350 493 493

100 (Ultra DMA mode)

- 764 - 764 764

(Kbpi)

Track density (Ktpi) 63 113.2 96 113.2 113.2

Average random seek time (read) (ms)

Average random seek time

(write) (ms)

Motor startup time

5 3.5 5 3.5 3.5

(ms)

1-12 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.3 2.5-inch Hard Disk Drive

Table 1-2 2.5-inch HDD specifications (2/2)

Specification (FUJITSU)

Parameter

G8BC00019610 G8BC0001C610 G8BC0001HA10

Storage size (formatted)

60GB 100GB

Speed (RPM) 4,200 5,400 4,200

Data transfer speed (Mbits/s)

Interface transfer rate

330.4 554 443.2

100 (Ultra DMA mode)

(MB/s)

Storage density

(Kbpi)

Track density (Ktpi) -

Average random seek time (read) (ms)

Average random seek time (write) (ms)

Motor startup time

3.5 4.0

(ms)

QOSMIO F10 Maintenance Manual (960-498) 1-13

1.4 Optical Drive 1 Hardware Overview

1.4 Optical Drive

This model equipped with the DVD super multi drive as the optical drive. Some drives support double layer specification.

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD, CD-R/RW and DVD. It is a high-performance drive that reads DVD-ROM at maximum 8speed and CD at maximum 24-speed (3,600 KB per second). Writing speed depends on the drive.

The DVD Super Multi drive supporting DVD+R Double layer accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD, CD-R/RW and DVD. It is a high-performance drive that reads DVD-ROM at maximum 8-speed and CD at maximum 24-speed (3,600 KB per second). Also, it writes CD-R at up to 24-speed, CD-RW at up to 10-speed, DVD-R and DVD+R at maximum 8-speed, DVD-RW and DVD+RW at maximum 4-speed, DVD-RAM at maximum 3-speed and DVD+R (double layer) at maximum 2.4-speed.

The DVD Super Multi drive is shown in Figure 1-4. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-3, Table 1-4.

Figure 1-4 DVD Super Multi drive

Table 1-3 DVD Super Multi drive outline dimensions

Parameter Standard value

Outline dimensions

Maker

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0

Mass (g) 210 (+/-10)

MATSUSHITA

(G8CC0001S610)

MATSUSHITA

(G8CC00021610)

MATSUSHITA

(G8CC00021611)

TEAC

(G8CC00024611)

1-14 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.4 Optical Drive

Table 1-4 DVD Super Multi drive specifications (1/4)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Drive Specification

MATSUSHITA (G8CC0001S610)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

DVD

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM, DVD-R (3.9GB/4.7GB), DVD-RW (Ver1.1)

DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV

CD-R 16x (Zone CLV)

CD-RW 4X (CLV)

High Speed CD-RW 8X (CLV)

DVD-R 4x (Zone CLV)

DVD-RW 2x (CLV) DVD+R 2.4x (CLV)

DVD+RW 2.4x (CLV)

DVD-RAM 2x (ZCLV) (4.7GB)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD, Video CD,

CD-Extra(CD+),CD-text

DVD+R/+RW, DVD Video,

DVD-RAM (2.6GB/4.7GB/9.4GB)

QOSMIO F10 Maintenance Manual (960-498) 1-15

1.4 Optical Drive 1 Hardware Overview

Table 1-4 DVD Super Multi drive specifications (2/4)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Drive Specification

Matsushita (G8CC00021610)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

DVD

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV

CD-R MAX 24x (Zone CLV)

CD-RW 4X (CLV)

HSRW MAX 10X (CLV)

USRW 10X (CLV)

DVD-R MAX 8x (Zone CLV)

DVD-RW MAX 4x (Zone CLV)

DVD+R MAX 8x (Zone CLV)

DVD+RW MAX 4x (Zone CLV)

DVD-RAM 3x (ZCLV) (4.7GB)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD,

CD-Extra(CD+),CD-text

DVD-R, DVD-R, DVD-RW (Ver1.1)

DVD+R/RW, DVD Video,

DVD-RAM (2.6GB/4.7GB)

1-16 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.4 Optical Drive

Table 1-4 DVD Super Multi drive specifications (3/4)

Drive Specification

Parameter

Matsushita (G8CC00021611)

Supporting Double Layer

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

DVD

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV

CD-R MAX 24x (Zone CLV)

CD-RW 4X (CLV)

HSRW MAX 10X (CLV)

USRW 10X (CLV)

DVD-R MAX 8x (Zone CLV)

DVD-RW MAX 4x (Zone CLV)

DVD+R MAX 8x (Zone CLV)

DVD+RW MAX 4x (Zone CLV)

DVD-RAM 3x (ZCLV) (4.7GB)

DVD+R DL 2.4x (Zone CLV)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD,

CD-Extra(CD+),CD-text

DVD-ROM, DVD-R, DVD-RW (Ver1.1)

DVD+R/RW, DVD Video,

DVD-RAM (2.6GB/4.7GB)

QOSMIO F10 Maintenance Manual (960-498) 1-17

1.4 Optical Drive 1 Hardware Overview

Table 1-4 DVD Super Multi drive specifications (4/4)

Drive Specification

Parameter

TEAC (G8CC00024611)

Supporting Double Layer

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 130 (Random)

DVD-ROM 130 (Random)

DVD

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV

CD-R MAX 24x (Zone CLV)

CD-RW 4X (CLV)

HSRW MAX 10X (CLV)

USRW 10X (CLV)

DVD-R MAX 8x (Zone CLV)

DVD-RW MAX 4x (Zone CLV)

DVD+R MAX 8x (Zone CLV)

DVD+RW MAX 4x (Zone CLV)

DVD-RAM 3x (ZCLV) (4.7GB)

DVD+R DL 2.4x (Zone CLV)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD

CD-Extra(CD+),CD-text

DVD-ROM, DVD-R, DVD-RW

DVD+R/RW, DVD Video,

DVD-RAM (2.6GB/4.7GB)

1-18 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.5 Keyboard

1.5 Keyboard

A keyboard which consists of 85(US)/86(UK) keys is mounted on the system unit. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-5 is a view of the keyboard.

Figure 1-5 Keyboard

See Appendix E for details of the keyboard layout.

QOSMIO F10 Maintenance Manual (960-498) 1-19

1.6 TFT Color Display 1 Hardware Overview

1.6 TFT Color Display

The TFT color display is 15.4 inch and consists of LCD module and FL inverter boards.

1.6.1 LCD Module

The LCD module used for the TFT color display uses two backlights as the light source and can display a maximum of 262,144 colors with 1,280 x 800 resolution.

Figure 1-6 shows a view of the LCD module and Table 1-5 lists the specifications.

Figure 1-6 LCD module

Table 1-5 LCD module specifications

Item

Number of Dots 1,280(W) No 800(H)

Dot spacing (mm) 0.25875(H)No 0.25875(V)

Display range (mm) 331.2(H)No 207.0(V)

Specifications

Samsung (G33C0002A110)

1-20 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.6 TFT Color Display

1.6.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module FL.

Table 1-6 lists the FL inverter board specifications.

Table 1-6 FL inverter board specifications

Item

Input

Output Voltage (V) 900 (rms)

Current

Voltage (V) 5 (DC)

Power (W)

(f=70KHz)(mA)

Specifications

G71C0004F310

7 (rms)

(x 2 output)

QOSMIO F10 Maintenance Manual (960-498) 1-21

1.7 Power Supply 1 Hardware Overview

1.7 Power Supply

The power supply supplies twenty-five different voltages to the system board.

The power supply microcontroller has the following functions.

1. Judges if the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

Table 1-7 lists the power supply output specifications.

Table 1-7 Power supply output rating (1/2)

Name

PPV

PTV 1.07 No No No CPU, MCH, ICH4-M

PGV 1.20 No No No GPU

1R8-P1V 1.8 No No No CPU, MCH, ICH4-M

1R2-P1V 1.2 No No No MCH

1R25-B1V 1.25 Yes No No DDR-SDRAM Termination

1R5-P1V 1.5 No No No MCH, ICH4-M, GPU

1R5-S1V 1.5 Yes Yes No ICH4-M

2R5-P2V 2.5 No No No

2R5-B2V 2.5 Yes No No MCH, DDR-SDRAM

FM-E3V 3.3 No No No Media Bridge

BT-P3V 3.3 No No No Bluetooth

Voltage

[V] Power OFF

1.308 –

0.748

Power supplied （Yes/No）

Suspend mode

No No No CPU

Power OFF Boot mode

Battery

GPU, SDRAM(GFX), SVP, LVDS

Use

1-22 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.7 Power Supply

Table 1-7 Power supply output rating (2/2)

Power supplied （Yes/No）

Power OFF

Suspend mode

Power OFF Boot mode

Battery

Use

Name

Voltage

[V]

USB0PS-E5V 5 Yes No No USB

USB1PS-E5V 5 Yes No No USB

SND-P5V 5 No No No AN12941

A4R7-P4V 4.7 No No No AD1981B, AN12941

MCV 5 Yes Yes No PSC

Clock Generator, Thermal Sensor, SDRAM(SPD), ICH4-M, Mini-PCI, LAN,

P3V 3.3 No No No

WW-Tuner, FWH, Super I/O, AD1981B,IEEE1394, TV-Encoder, LCD, Headphone, GPU, SVP, TMDS, AMP

P5V 5 No No No

Mini-PCI, HDD, ODD, WWTuner, KB, T-PAD, GPU

E3V 3.3 Yes No No Card Cont., Mini-PCI, MDC

E5V 5 Yes No No PC-Card, USB

S3V 3.3 Yes Yes No ICH4-M, IR Cont.

M3V 3.3 Yes Yes No EC/KBC

M5V 5 Yes Yes No EC/KBC, System LED

R3V 2.0 - 3.6 Yes Yes Yes ICH4-M(RTC)

QOSMIO F10 Maintenance Manual (960-498) 1-23

1.8 Batteries 1 Hardware Overview

1.8 Batteries

The PC has the following two batteries.

❑ Main battery ❑ Real time clock (RTC) battery

Table 1-8 lists the specifications for these two batteries.

Table 1-8 Battery specifications

Battery Name Battery Element Output Voltage Capacity

G71C0004H210

G71C0004H610

Main battery

G71C0004H110

Lithium ion 10.8V 4,400 mAh

G71C0004H510

Real time clock

(RTC) battery

P71035009115 Nickel hydrogen 2.4V 15 mAh

1.8.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not connected. In Stand by mode, the main battery maintains the current status of the computer.

1-24 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.8 Batteries

1.8.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and detects a full charge when the AC adaptor and battery are connected to the computer.

❑ Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. (See Table 1-9)

Table 1-9 Time required for charges of main battery

Condition Charging Time

Normal charge About 4.0 to 12.0 hours

Quick charge About 3.0 hours

Charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

❑ Data preservation time

When turning off the power in being charged fully, the preservation time is as follows: (See Table 1-10)

Standby About 2 days

Shutdown, Hibernation About 15 days

Table 1-10 Data preservation time

Condition preservation time

QOSMIO F10 Maintenance Manual (960-498) 1-25

1.8 Batteries 1 Hardware Overview

1.8.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system information in memory.

Table 1-11 lists the Time required for charges of RTC battery and data preservation time.

Table 1-11 Time required for charges of RTC battery

Condition Time

Power ON (Lights Power LED) More than 8 hours

Data preservation tome (Full-charged) About a month

1-26 QOSMIO F10 Maintenance Manual (960-498)

1 Hardware Overview 1.9 AC Adapter

1.9 AC Adapter

The AC adapter is used to charge the battery.

Table 1-12 lists the AC adapter specifications.

Table 1-12 AC adapter specifications

Parameter Specification

Power 90W (Peak 105W)

Input voltage AC 100 to 240V

Input frequency 50Hz/60Hz

Input voltage 1.3A or less

Output voltage DC 15V

Output current 6.0A

(G71C00024410)

QOSMIO F10 Maintenance Manual (960-498) 1-27

1.9 AC Adapter 1 Hardware Overview

1-28 QOSMIO F10 Maintenance Manual (960-498)

Chapter 2

Troubleshooting Procedures

2 Troubleshooting Procedures

2-ii QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

Procedure 1 Power Status Check ............................................................... 2-6

Procedure 2 Error Code Check .................................................................. 2-8

Procedure 3 Connection Check................................................................ 2-14

Procedure 4 Charging Check ................................................................... 2-14

Procedure 5 Replacement Check ............................................................. 2-15

2.4 System Board Troubleshooting................................................................................ 2-16

Procedure 1 Message Check .................................................................... 2-17

Procedure 2 Debug Port Check ................................................................ 2-19

Procedure 3 Diagnostic Test Program Execution Check ......................... 2-36

Procedure 4 Replacement Check ............................................................. 2-36

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-37

Procedure 1 FDD Head Cleaning Check ................................................. 2-37

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-38

Procedure 3 Connector Check and Replacement Check.......................... 2-39

2.6 2.5” HDD Troubleshooting...................................................................................... 2-40

Procedure 1 Partition Check..................................................................... 2-40

Procedure 2 Message Check .................................................................... 2-41

Procedure 3 Format Check....................................................................... 2-42

Procedure 4 Diagnostic Test Program Execution Check ......................... 2-43

Procedure 5 Connector Check and Replacement Check.......................... 2-44

2.7 Keyboard Troubleshooting ......................................................................................2-45

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-45

Procedure 2 Connector Check and Replacement Check.......................... 2-45

2.8 Touch Pad Troubleshooting..................................................................................... 2-46

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-46

Procedure 2 Connector Check and Replacement Check.......................... 2-46

QOSMIO F10 Maintenance Manual (960-498) 2-iii

2 Troubleshooting Procedures

2.9 Display Troubleshooting.......................................................................................... 2-47

Procedure 1 External Monitor Check....................................................... 2-47

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-47

Procedure 3 Connector Check and Cable Check ..................................... 2-48

Procedure 4 Replacement Check ............................................................. 2-49

2.10 Optical Drive Troubleshooting ................................................................................ 2-50

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-50

Procedure 2 Connector Check and Replacement Check.......................... 2-50

2.11 Modem Troubleshooting.......................................................................................... 2-51

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-51

Procedure 2 Connector Check and Replacement Check.......................... 2-51

2.12 LAN Troubleshooting.............................................................................................. 2-53

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-53

Procedure 2 Connector Check and Replacement Check.......................... 2-53

2.13 Wireless LAN Troubleshooting............................................................................... 2-54

Procedure 1 Transmitting-Receiving Check ............................................ 2-54

Procedure 2 Antennas' Connection Check ............................................... 2-55

Procedure 3 Replacement Check ............................................................. 2-56

2.14 Sound Troubleshooting............................................................................................ 2-57

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-57

Procedure 2 Connector Check.................................................................. 2-57

Procedure 3 Replacement Check ............................................................. 2-58

2.15 TV Tuner Troubleshooting ...................................................................................... 2-59

Procedure 1 Connector Check and Replacement Check.......................... 2-59

2-iv QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart............................................................................. 2-3

Figure 2-2 A set of tool for debug port test ................................................................... 2-19

Tables

Table 2-1 Battery icon.................................................................................................... 2-6

Table 2-2 DC IN icon ..................................................................................................... 2-7

Table 2-3 Error code ...................................................................................................... 2-9

Table 2-4 Debug port (Boot mode) error status .......................................................... 2-20

Table 2-5 Debug port (Suspend mode) error status ..................................................... 2-29

Table 2-6 Debug port (Resume mode) error status ...................................................... 2-32

Table 2-7 FDD error code and status ........................................................................... 2-38

Table 2-8 2.5” Hard disk drive error code and status................................................... 2-43

QOSMIO F10 Maintenance Manual (960-498) 2-v

2 Troubleshooting Procedures

2-vi QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.1 Troubleshooting

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.) The FRUs covered are:

1. Power supply 6. Touch pad 11. Wireless LAN

2. System Board 7. Display 12. Sound

3. 3.5” USB FDD 8. Optical Drive 13. TV Tuner

4. 2.5” HDD 9. Modem

5. Keyboard 10. LAN

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 Initial configuration of 3.3 Setting of the hardware configuration in Chapter 3.

The following tools are necessary in addition to tools described in Chapter 3 for implementing the Diagnostics procedures:

1. Phillips screwdrivers

2. Toshiba MS-DOS system FD

3. Tester

There are following two types of connections in the figures of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described as line in the figures. (2) Pin connection is described as arrow in the figure. <e.g> Connection of modem

QOSMIO F10 Maintenance Manual (960-498) 2-1

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask the user if a password is registered and, if it is, ask him or her to enter the

password.

 Verify with the customer that Toshiba Windows XP Home Edition or Windows XP

Media Center Edition is installed on the hard disk. Non-Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

2-2 QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (1/2)

QOSMIO F10 Maintenance Manual (960-498) 2-3

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

2-4 QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), and perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, printer test, Async

test, expansion test, real timer test, NDP test or Modem/LAN/Bluetooth/IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is detected on the test for keyboard in ONLY ONE test program, perform

the Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is detected on the test for touch pad in ONLY ONE test program, perform

the Touch pad Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive

Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the Modem test, perform the Modem Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.12.

10. If an error is detected on the Wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the Sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If any trouble occurs on the TV tuner function, perform the TV tuner Troubleshooting

Procedures in Section 2.15.

QOSMIO F10 Maintenance Manual (960-498) 2-5

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check

Procedure 2: Error Code Check

Procedure 3: Connection Check

Procedure 4: Charging Check

Procedure 5: Replacement Check

Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon

 DC IN icon

The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights green Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

2-6 QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights green DC power is being supplied from the AC adapter.

Blinks orange Power supply malfunction*1

Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2.

Check 2 If the DC IN icon does not light, go to Procedure 3.

Check 3 If the battery icon does not light orange or green, go to Procedure 4.

NOTE: Use the supplied AC adapter G71C00024410.

QOSMIO F10 Maintenance Manual (960-498) 2-7

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds

 Error code (8 bit)

“1” On for one second

“0” On for half second

Interval between data bits Off for half second

The error code begins with the least significant digit.

Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

2-8 QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter)

2*h Main battery

3:h 2nd battery

4*h S3V output

5*h 1R5-C1V output (P61)

6*h 1R5-C1V output (P62)

7*h PPV output

8*h PTV output

9*h E5V output

A*h E3V output

B*h 2R5-P2V output

C*h PGV output

D*h 1R25-B1V output

E*h 2R5-B2V output

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 16.5V.

11h Common Dock output voltage is over 16.5V.

12h Current from the DC power supply is over 12.0A.

13h Current from the DC power supply is over 0.5A when there is no load.

14h Abnormal current has been sensed.

QOSMIO F10 Maintenance Manual (960-498) 2-9

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 Main Battery

Error code Meaning

21h Main battery charge current is over 12.0A.

22h Main battery discharge current is over 0.5A when there is no load.

23h Main battery charge current is over 3.9A when AC adapter is not connected.

24h Abnormal current has been sensed.

25h Main battery charge current is over 0.3A when the charging is off.

 Second Battery

Error code Meaning

31h Second battery charge current is over 12.0A.

32h Second battery discharge current is over 0.5A when there is no load.

33h Second battery charge current is over 3.1A when AC adapter is not connected.

34h Abnormal current has been sensed.

35h Second battery charge current is over 0.3A when the charging is off.

 S3V output

Error code Meaning

40h S3V voltage is 2.81Vor less when the computer is powered on/off.

45h S3V voltage is 2.81V or less when the computer is booting up.(CV support)

 1R5-C1V output (P61)

Error code Meaning

50h 1R5-C1 voltage is over 1.80V when the computer is powered on/off.

51h 1R5-C1 voltage is 1.275V or less when the computer is powered on.

52h 1R5-C1 voltage is 1.275V or less when the computer is booting up.

53h 1R5-C1 voltage is 1.275V or less while the computer is suspended.

54h 1R5-C1 voltage is abnormal while the computer is shutdown. (CV support)

55h 1R5-C1 voltage is 1.275V or less when the computer is booting up. (CV support)

2-10 QOSMIO F10 Maintenance Manual (960-498)

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 1R5-C1V output

Error code Meaning

60h 1R5-C1V voltage is over 2.16V when the computer is powered on/off.

61h 1R5-C1V voltage is 1.275V or less when the computer is powered on.

62h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

63h 1R5-C1V voltage is 1.275V or less while the computer is suspended.

64h 1R5-C1V voltage is abnormal while the computer is shutdown. (CV support)

65h 1R5-C1V voltage is 1.275V or less when the computer is booting up. (CV support)

 PPV output

Error code Meaning

70h PPV voltage is over 1.80V when the computer is powered on/off.

71h PPV voltage is 0.56V or less when the computer is powered on.

72h PPV voltage is 0.56V or less when the computer is booting up.

73h PPV voltage is 0.56V or more when the computer is powered off.

 PTV output

Error code Meaning

80h PTV voltage is over 1.26 when the computer is powered on/off.

81h PTV voltage is 0.68V or less when the computer is powered on.

82h PTV voltage is 0.68V or less when the computer is booting up.

83h PTV voltage is 0.68V or more when the computer is powered off.

84h PTV voltage is 0.68V or less while the computer is suspended.

 E5V output

Error code Meaning

90h E5V voltage is over 6.00V when the computer is powered on/off.

91h E5V voltage is 4.50V or less when the computer is powered on.

92h E5V voltage is 4.50V or less when the computer is booting up.

93h E5V voltage is 4.50V or more when the computer is powered off.

94h E5V voltage is 4.50V or less while the computer is suspended.

QOSMIO F10 Maintenance Manual (960-498) 2-11

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 E3V output

Error code Meaning

A0h E3V voltage is over 3.96V when the computer is powered on/off.

A1h E3V voltage is 2.81V or less when the computer is powered on.

A2h E3V voltage is 2.81V or less when the computer is booting up.

A3h E3V voltage is 2.81V or more when the computer is powered off.

A4h E3V voltage is 2.81V or less when the computer is suspended.

 2R5-P2V output

Error code Meaning

B0h 2R5-P2V voltage is over 3.00V when the computer is powered on/off.

B1h 2R5-P2V voltage is 1.53V or less when the computer is powered on.

B2h 2R5-P2V voltage is 1.53V or less when the computer is booting up.

B3h 2R5-P2V voltage is 1.53V or more when the computer is powered off.

 PGV output

Error code Meaning

C0h PGV voltage is over 1.62V when the computer is powered on/off.

C1h PGV voltage is 0.68V or less when the computer is powered on.

C2h PGV voltage is 0.68V or less when the computer is booting up.

C3h PGV voltage is 0.68V or more when the computer is powered off.

C4h PGV voltage is 0.68V or less while the computer is suspended.

 1R25-B1V output

Error code Meaning

D0h 1R25-B1V voltage is over 1.50V when the computer is powered on/off.

D1h 1R25-B1V voltage is 1.063V or less when the computer is powered on.

D2h 1R25-B1V voltage is 1.063V or less when the computer is booting up.

D3h 1R25-B1V voltage is 1.063V or more when the computer is powered off.

D4h 1R25-B1V voltage is 1.063V or less while the computer is suspended.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 2R5-B2V output

Error code Meaning

E0h 2R5-B2V voltage is over 3.00V when the computer is powered on/off.

E1h 2R5-B2V voltage is 2.125V or less when the computer is powered on.

E2h 2R5-B2V voltage is 2.125V or less when the computer is booting up.

E3h 2R5-B2V voltage is 2.125V or more when the computer is powered off.

E4h 2R5-B2V voltage is 2.125V or less while the computer is suspended.

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step:

 Connect a new AC adapter and AC power cord. If the error still exists, go to

Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

QOSMIO F10 Maintenance Manual (960-498) 2-13

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1.

Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If these cables are connected correctly, go to Check

Check 2 Replace the AC adapter and the AC power cord with new ones.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket.

Check 2 Make sure the battery pack is properly installed. If the battery is properly installed,

go to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Return the temperature to normal

operating condition. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

Check 1 Replace the AC adapter with a new one. If the AC adapter is still not functioning

properly, perform Check 2.

Check 2 Replace the system board with a new one.

QOSMIO F10 Maintenance Manual (960-498) 2-15

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board is defective. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check

Procedure 2: Debug Port Check

Procedure 3: Diagnostic Test Program Execution Check

Procedure 4: Replacement Check

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.

 If there is no error message, go to Procedure 2.

 If MS-DOS, Windows XP Home Edition or Windows XP Media Center Edition is

properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press F1 as the

message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press F1 as the message instructs, the SETUP screen appears to set the

system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad RTC battery ***

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(f) *** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs. The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.

PRESS ANY KEY TO CONTINUE.

QOSMIO F10 Maintenance Manual (960-498) 2-17

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

If any other error message displays, perform Check 3.

Check 3 The IRT checks the system board. When the IRT detects an error, the system stops

or an error message appears.

If one of the following error messages (1) through (17), (22) or (23) is displayed, go to Procedure 4.

If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures in Section 2.7.

If error message (19), (20) or (21) is displayed, go to the 2.5” HDD Troubleshooting Procedures in Section 2.6.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) CMOS CHECKSUM ERROR (5) CMOS BAD BATTERY ERROR (6) FIRST 64KB MEMORY ERROR (7) FIRST 64KB MEMORY PARITY ERROR (8) VRAM ERROR (9) SYSTEM MEMORY ERROR (10) SYSTEM MEMORY PARITY ERROR (11) EXTENDED MEMORY ERROR (12) EXTENDED MEMORY PARITY ERROR (13) DMA PAGE REGISTER ERROR (14) DMAC #1 ERROR (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 2 Debug Port Check

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test

The test procedures are follows:

1. Connect the debug test cable to the connector CN3400 of the system board. For

disassembling to connect the test cable, refer to Chapter 4.

2. Connect the debug port test cable and RS-232C cross-cable to the test board.

3. Connect the RS-232C cross-cable to the PC that displays the results.

4. Boot the computer in MS-DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.)

The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 4.

7. When the D port status falls into any status in Table 2-4 except FFFFh, execute Check

QOSMIO F10 Maintenance Manual (960-498) 2-19

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (1/9)

D port status Inspection items Details

F000h

F001h

F002h

Permission of A20 and Clear of software reset bit

Prohibition of APIC

Initialization of MCHM, ICHM

Initialization of Super I/O

Initialization of debug port

Dummy read of 3rd Bus data

Setting of printer port (for models supporting printer)

PIT CH0 initialization (for HOLD_ON)

BIOS rewrite factor flag initialization

CHECK SUM CHECK

EC/KBC rewrite check

Transition of process to System BIOS IRT when returned to S3

Key input

BIOS rewrite request check

Transition to protected mode

Boot block checksum (skipped when returned to S3)

Halts when error occurs

Checksum other than boot block (skip when returned to S3)

If “rewrite” is requested, go to “BIOS rewrite process”.

When a key is pressed, check if it is Tilde key or Tab key.

If Checksum check error occurred on except Boot Block or rewrite is required by user, go to “BIOS rewrite process”.

F003h

Transits to System BIOS IRT.

BIOS rewrite process

Initialization of ICHM. D31

DRAM configuration

Permission of cache (L1 cache only)

Memory clear

Transition to real mode and copy of BIOS to RAM

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (2/9)

D port status Inspection items Details

F004h/F005h

FDC reset Setting parameters for 2HD(1.44MB)

F100h

Saving key scan code

Setting TASK_1ms_TSC

Controlling fan

Initializing sound items (for BEEP)

Enabling system speaker

Releasing mute

Making the volume max. (for models whose volume can be controlled)

When BIOS, EC/KBC rewriting

Blinks green (cycle:2s, on:1s, off:1s)

is requested

When BIOS ROM is abnormal Blinks orange (cycle:2s, on:1s, off:1s)

Key input Prohibition of USB

BEEP

Waiting for key input

Reading CHGBIOSA.EXE / CHGFIRMA.EXE

Reading of first sector, If it is the data of

1.44MB (2HD), the media type is definite.

Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root directory.

Calculation of directory start head and sector

Read 1 sector of the root directory

Retrieval of entry of “CHGBIOSA.EXE” /“CHGFIRMA.EXE” from the sector read.

Reading of EXE header of “CHGBIOSA.EXE” and “CHGFIRMA.EXE”

Key input when error occurred.

Execution of “CHGBIOSA.EXE” and “CHGFIRMA.EXE”

Prohibition of cache

Permission of L1/L2 cache of FlashROM area

QOSMIO F10 Maintenance Manual (960-498) 2-21

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (3/9)

D port status Inspection items Details

(F100h)

Initialization of H/W (before DRAM recognition)

Initialization of MCHM

Initialization of ICH4M.D31.Func0

Initialization of ICH4M.D31.Func1

Initialization of USB.Func0,1,2,7

Initialization of ICH4M.D31.Func3

Initialization of ICH4M.D31.Func5

Initialization of TI

F101h

F102h

F103h

Initialization of PIT channel 1

Checking DRAM type and size (at cold boot)

(Setting the refresh interval to “30µs”)

When unsupported memory connected, beeps and halts. When DRAM size = 0, halts.

Testing the stack area of SM-RAM When it can not be used, halts.

Configuring cache memory

Permission of L1/L2 cache memory

Checking the access of a CMOS (Only in Cold Boot)

Examining the battery level of CMOS

When error detected, halts

Checksum check of CMOS

Initializing data in CMOS (1)

Setting up IRT status

(Setting of boot status and IRT busy flag, The rest bits are 0)

Storing the size of DRAM

Branch of resuming( only in Cold Boot)

When a CMOS error is detected, it does not resume.

If “resume status code” is not set, no resume occurs.

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (4/9)

D port status Inspection items Details

(F103h)

Resume error check S3 recovery error (ICH) Resume error F17AH SM-RAM checksum check Resume error F173H Memory configuration change check Resume error F173H Checksum check of system BIOS RAM area Resume error F179H Checksum check of expansion memory Resume error F176H Checksum check of PnP RAM Resume error F177H

F104h

F105h

To resume error process

Copying ROM/RAM of system BIOS

SMRAM initialization

WakeUp factor check

SMRAM base rewriting and CPU state map saving for BIOS

Permission of SMI based on ASMI

Initialization of devices which need initialization before PCI bus initialization

To resume process (RESUME_MAIN)

Returns the CPU clock to “Low”

Prohibition of all SMIs

Clears resume status

Returns to ROM

Forwards the area of C0000h to EFFFFh to PCI (prohibition of DRAM)

Sets resume error request

Halts, when error occurred

PIT test (at Cold boot only) and initialization Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read. Initialization of PIT channel 0 (Setting of timer interruption interval to 55ms) Initialization of PIT channel 2(Setting of the sound generator frequency to 664Hz) Test of PIT channel 1 (Check whether the refresh signal works properly in 30 micro-s refresh interval.) The system halts when the time is out. Test of PIT channel 2 (Check whether the speaker gate works properly)

QOSMIO F10 Maintenance Manual (960-498) 2-23

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (5/9)

D port status Inspection items Details

(F105h)

Check of parameter block A

Permission of SMI except auto-off function

Control of excess of rated input power

CPU clock measurement

Battery discharge current control (1CmA)

AC adapter rated over current control

Dividing procedures for time measuring by IRT

Setting for clock generator

CPU Initialization

Micro code update Judging of CPU type Geyserville support check Setting of CPU clock to “high"

F106h

Saving memory configuration to buffer

Graphics Aperture Size setting (except when VGA_BUS=0)

Reading of EC version

Update of flash ROM type

Judging of destination (Japan or except Japan) based on DMI data

CMOS default setting check Sets default setting if bad battery or bad

checksum (ROM, CMOS) is detected)

ACPI table initialization (for execution of option ROM)

Initialization of devices which need initialization before PCI bus initialization

AC’97 control

Initialization of temperature control information

KBC initialization

VGA display off, Reset control

Sound initialization

PC multi-box status acquisition (for models supporting Selectable bay)

HC initialization, USB device connection recognition and initialization

Control of built-in LAN permission/prohibition

PIC initialization

PIC test

Password Initialization

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (6/9)

D port status Inspection items Details

F107h

F108h

F109H

PCI bus initialization (connection of DS Bus)

Initialization of LAN information

Check of WakeUp factor

Task generation for waiting INIT_PCI completion

CMOS data initialization (2)

PnP initialization

Setting of setup items

Waiting for the completion of Multi-box status check (for models supporting Selectable bay)

H/W setting based on resource

Task generation for waiting PnP resource making completion

Serial interruption control (before use of interruption) (for models

supporting YEBISU)

PnP H/W initialization

PC card slot initialization

SIO initialization (for models supporting SIO)

F10Ah

F10Bh

F10Ch

FIR initialization (for models supporting FIR)

PCI automatic configuration

Making of work for automatic configuration

Acquisition of PCI IRQ

Configuration

Saving of VGA configuration result

Task generation for waiting PCI_CONFIGURATION completion

Initialization of H/W needed after PCI configuration

Printer port setting (for models supporting printer)

HDD initialization sequence start

FDD initialization sequence start (for models

Enabling power off

Output code generation

supporting built-in FDD)

FIRST_64KB_CHECK (Check of first 64KB memory)

INIT_INT_VECTOR (Initialization of vectors)

QOSMIO F10 Maintenance Manual (960-498) 2-25

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (7/9)

D port status Inspection items Details

F10Dh INIT_NDP (Initialization of NDP)

F10Eh

F10Fh

F110h Calling VGA BIOS

INIT_SYSTEM

(Initialization of system)

INIT_DISPLAY (Waiting for VGA chip initialization completion, VGA BIOS initialization)

Storing of CMOS error status to IRT_ERR_STS_BUF

CD POWER SW control (for models supporting CD Play function)

Timer initialization start

EC initialization & Reading of battery information

Update of system BIOS (Update of EDID information for LCD)

Waiting for VGA power-on

Waiting for Display access completion

F111h/F112h

F113h

F114h

F115h

F117h

F118h

F119h

F11Ah

F11Bh

F11Ch

DISP_LOGO

Displaying logo

SYS_MEM_CHECK (boot mode) Check of convention memory

EXT_MEM_CHECK (boot mode) Check of exception in the protected mode

Check of exception in the

DPORT=F116h when error occurs

protected mode

INIT_SYS_MEM (reboot mode) Initialization of conventional memory

CHK_DMA_PAGE (boot mode) Check of DMA Page Register

CHECK_DMAC (boot mode) Check of DMAC

INIT_DMAC (boot mode) Initialization of DMAC

CHECK_PRT (for models

Check of printer port existence

supporting printer)

CHECK_SIO (for models

Check of SIO

supporting SIO)

BOOT_PASSWORD (password check)

Waiting for FDD initialization completion (for models supporting built-in FDD)

(In the case of “Reboot”)

Waiting for HDD initialization completion

Check of key input during IRT (waiting for KBC initialization completion) I/O LOCK process (for models supporting I/O lock) ATA priority initialization

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (8/9)

D port status Inspection items Details

(F11Ch)

F11Dh

EX_IO_ROM_CHECK Check of option I/O ROM

(In the case of “Boot”) BM loading process (for models supporting fingerprint authentication) Initialization of BM (for models supporting fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion)

Input of password (waiting for HDD initialization completion) I/O LOCK process (for models supporting I/O lock) BM open (for models supporting fingerprint authentication)

F11Eh

PRE_BOOT_SETUP

Saving of value in 40:00h (for SIO saving/restoring)

Setting of font address for resume password

Setting of repeat parameter for USB KB

Final check of key input during IRT

Storing of T_SHADOW_RAM_SIZE

Update of system resource before boot

Rewriting of memory map data of INT15h E820h function

Waiting for AC-Link initialization completion

Renewal of table for DMI

Copying ACPI table to uppermost of extension memory

Waiting for completion of BIOS rewriting of PSC version

Waiting for completion of setting clock generator

When error occurred, halts at DPORT=F11FH

Waiting for completion of initialization of Serial port (for models supporting SIO)

Cancel of NMI Mask

TIT check sum

Clear of the IRT flag of Runtime side

Update of check sum of Runtime side

Hibernation branch (for models supporting BIOS Hibernation)

QOSMIO F10 Maintenance Manual (960-498) 2-27

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (9/9)

D port status Inspection items Details

(F11Eh)

Clear of IRT status F120h

Initialization of Bluetooth (for models supporting Bluetooth)

Check of existence of target maintenance card

Prohibition of unused PC card

Setting Wakeup status data for ACPI

HW initialization before Boot, Waiting for initialization completion

Notifies the DVI connection status to VGA BIOS (for models supporting DVI)

Setting of battery save mode

Setting of date

Waiting for Bluetooth initialization completion

(for models supporting Bluetooth)

Update of DMI Wakeup factor, Update of SM-BIOS

structure table

PCI device configuration space close

Cache control

Process for CPU

Make the CPU clock to be set by SETUP

Waiting of motor-off completion of disabled HDD

Final decision of USB FDD drive information

Post processing of PRE_BOOT_SETUP

Clear of PWRBTN_STS

Enabling POWER Button

Measure for chip set defective

Update of check sum of Runtime side

FFFFh End

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-5 Debug port (Suspend mode) error status (1/3)

D port status Inspection items Details

F12Fh Release resources used for fingerprint

F130h

F131h

Sets the parallel port to D0 state (for models supporting printer)

authentication. (For models supporting fingerprint authentication)

When powering-off request from OS is required, waits for the completion of dividing process because waiting in SUSPEND of Runtime returns the process to OS.

Forced execution of dividing (Permission of SMI for dividing)

Waiting for completion of dividing

After prohibiting of all SMIs, permits I/O trap (EHCI) and external SMI.

Starts dividing to transmit periodically extension command (every 25 seconds) not to generate time-out of power-off.

Clears resume/power-off status.

Storing and initializing of special PCI configuration register

Prohibits clock control.

Judging of suspend process for boot or for resume

Branch to resume mode (DPORT=F132h) or boot mode(DPORT=F133h)

F132h Powering-off during resume process

F133h

Resume error check in suspend mode.

Execution of driver for suspend

Clear of data for Remote Lockout

Storing of FDD register (for models supporting built-in FDD) Storing of USB register

Stop of HC.

Stops HC.

Starts sequence for storing display system.

Checks if during IRT processing.

Checks if external option ROM is exist

Checks if FDD’s motor is turning or not (for models supporting built-in FDD)

QOSMIO F10 Maintenance Manual (960-498) 2-29

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-5 Debug port (Suspend mode) error status (2/3)

LED Status Test item Contents

(F133h)

Storing of SIO (for models supporting SIO)

Storing CPU register

Permission of system area and memory cache (for high-speed operation)

Suspending of HDD

Storing KBC,SCC and MOUSE

Storing of PCI device

Storing of PIT

Starts sequence for storing display system.

Storing of PIC

Storing of DMAC

Storing of system status command port

Storing of PCMCIA card

Storing of RTC

Storing of HW unique to system

F134h

F137h

Suspending of HDD (boot mode)

F138h

F139h

F13Ah

Calculation of check sum (conventional memory)

Suspending for boot mood

Processing of VGA –off (boot mode)

Transition to S5 of Bluetooth (boot mode) (For models supporting Bluetooth) Processing for boot/ resume/suspend for PnP (Stores PnP resource information into Flash ROM.) Processing for boot/ resume/suspend for password (Stores password information into Flash ROM.)

Waiting for completion of suspending for HDD password

Prohibition of PCI arbiter

Setting of Wakeup event

Power-off of PC card

Re-setting backup current

Forced off of fan

Checks whether off-process for resume is needed

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-5 Debug port (Suspend mode) error status (3/3)

LED Status Test item Contents

(F13Ah)

Isolates built-in LAN

Makes the power of sound off

F13Bh

F13Ch

Power LED control during suspending

Makes the power of Dock off (for models supporting Dock) Model-unique processing just before suspending Waiting for completion of dividing for suspending Stops dividing of extension command for power off.

Measure for USB over current

Serial interrupt control (for model supporting YEBISU) Calculation of check sum of PnP RAM area (Not work in suspending for boot)

Acquires how to turn the power off.

Resets by EC. (when required)

Makes not to send Eject Power Off command when turn the power off by the date check of alarm power on.

Prohibition of all SMIs

F13Dh

Initializing of special register in suspending

Calculates the check sum of SMRAM and stores it in SMRAM. Calculates the checksum of system BIOS in the IRT side.( Checksum does not match during IRT)

Setting status of suspend completion

Prohibition of L1&L2

Power off (Completion of BIOS process)

QOSMIO F10 Maintenance Manual (960-498) 2-31

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-6 Debug port (Resume mode) error status (1/4)

LED Status Test item Contents

F100h Refer to IRT

F101h Refer to IRT

F102h Refer to IRT

F103h

F121h

F122h

Measuring CPU clock

Refer to IRT

Clears flag for SMI control.

Update of Resume counter

Checks the WakeUp factors.

Rewriting of SMRAM BASE

I/O LOCK processing (for models supporting I/O LOCK) Initializing devices necessary for initialization before initializing PCI bus

Initializing of PIT

Initializing of PIT channel 0 (Sets the interval of timer interruption to 55ms) Initializing of PIT channel 2 (Sets the sound generator frequency to 664Hz)

Check of parameter block A

Permission of SMI other than auto-off function

Control of excess of rated input power

Control of battery discharging current (1CmA)

Control of excess of rated current of AC adapter

Dividing of process for measuring of IRT time

Setting to clock generator

Initializing of CPU

Updating micro-code

Judging of CPU type

Check of Geyserville support

Sets the CPU clock to High.

Recovery of PIC register

Setting of Graphics Aperture Size

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-6 Debug port (Resume mode) error status (2/4)

LED Status Test item Contents

(F122h) AC'97 control

Initializing of temperature control information

Initializing of KBC

VGA display-off and Reset control

Initialization of devices necessary for initialization before initializing PCI bus 2

F123h

F124h

Starting recovery of VGA

Initializing of sound

Acquires the multi-box status.

Initializing of HC, recognizing of devices

Control of permission/prohibition for built-in LAN

Check of the checksum of conventional memory

Initializing of PCI devices

Check of WakeUp factors after initializing PCI bus

Waiting for initializing of devices which have to be initialized before setting HW by PnP resource

Recovery of each device (1)

Resume error DPORT = F174H

Waiting for completion of MultiBox status check (for models supporting Selectable bay)

Processing of RESUME for PnP

Tentative initialization of printer port (for models supporting printer) Serial interrupt control (for models supporting YEBISU) Waiting for the completion of VGA power-down control (because the VGA configuration can not be seen)

Processing of RESUME for PCI

Recovery of FDC (for models supporting built-in FDD) Checks slots that were in ON status during suspending ( for models supporting fingerprint authentication)

Recovery of PCMCIA card

Error when an ATA card is pulled out (for models supporting ATA boot ) Resume error DPORT = F17Bh

Executing of dividing process of device detection of PC card

Initializing COM (for models supporting SIO)

Initializing FIR (for models supporting FIR)

Check of HDD pack connection

Start of IDE device resume sequence

Resume error when HDD is mounted DPORT=F172h

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-6 Debug port (Resume mode) error status s (3/4)

LED status Test item Contents

F125h

Initializing of DMAC

Initializing of VGA BIOS in resume Waiting for VGA power on

F126h

F127h/F128h

F129h

F12Ah

Recovery of USB register

Recovery of user alarm setting and cancel of alarm power-on function (only one time)

Enable of power-off switch

Initializing EC and start of reading battery information

Recovery of each device(2)

Call of VGA BIOS

Processing of password for RESUME

Recovery of each device(3)

Recovery of DMAC register

PnP Resume processing (2nd)

Motor-off of disabled HDD

Waiting for completion of KBC initializing (not in ACPI mode) Waiting for completion of USB initializing

Setting of setup items

Initializing of printer mode (for models supporting printer)

Recovery of COM register (for models supporting SIO)

Recovery of CPU register

Resetting NDP interruption

Setting battery saving mode

Setting of date

Closing PCI device configuration area

Cache control

Processing of SIO dummy-reading (for models supporting SIO)

Recovery of system, status, command and port Wakeup check

Initializing HW just before booting or waiting for the completion

Notifies the device change status to the upper program

Setting WAKEUP status data for ACPI

Notifies the DVI connection status to VGA BIOS (for models supporting VDI)

Waiting for the completion of Bluetooth initializing (for models supporting Bluetooth) Renewal of Wakeup factor of DMI and SM-BIOS structure table

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-6 Debug port (Resume mode) error status (4/4)

LED status Test item Contents

(F12Ah) Process related to CPU

Setting of CPU clock to SETUP designation

Waiting for motor-off of disabled HDD

Final decision of USB FDD information

Post-process of PRE_BOOT_SETUP

Clears PWRBTN_STS.

Enables Power Button.

Measures against chip set defective

Waiting for the completion of recovery of VGA register

Recovery of PIT register

Recovery of PCI configuration register

Recovery of PIC MASK

Executing of driver for RESUME

Waiting for the completion of recovery of FDD

F12Bh

F12Ch

F12Dh

F12Eh

FFFFh (In ACPI mode / not in ACPI mode)

Checks if the power-off switch is pressed or not during resume processing (Suspends if pressed.)

Executes HOTKEY F1process when booting in instant security

(Not in ACPI mode) Clears key buffer

(In ACPI mode) Clears IRT status.

(In ACPI mode)

(models supporting built-in FDD)

Clears flag in Resume process

Acquires Wake Up Vector address.

Clears key buffer.

Renewal of date/time

ACPI mode on

Recovery of write-protected status before.

Initializing printer port

Returning to the main process

QOSMIO F10 Maintenance Manual (960-498) 2-35

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Printer test

7. Async test

8. Hard Disk test

9. Real Timer test

10. NDP test

11. Expansion test

12. CD-ROM/DVD-ROM test

13. Wireless LAN test

14. LAN/Modem/Bluetooth/IEEE1394 test

15. Sound test

16. Only one test

If an error is detected during these tests, go to Procedure 4.

Procedure 4 Replacement Check

The system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace the system board with a new one.

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2 Troubleshooting Procedures 2.5 USB 3.5” FDD Troubleshooting

2.5 USB 3.5” FDD Troubleshooting

This section describes how to determine if the USB 3.5” FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: FDD Head Cleaning Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.

Insert the Diagnostics Disk in the floppy disk drive of the computer, turn on the computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.

If the test program cannot be executed on the computer, go to Procedure 3.

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2.5 USB 3.5” FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the FDD connected to the computer, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-7 FDD error code and status

Code Status

01h Bad command

02h Address mark not found

03h Write protected

04h Record not found

06h Media replaced

08h DMA overrun error

09h DMA boundary error

10h CRC error

20h FDC error

40h Seek error

60h FDD not drive

80h Time out error (Not ready)

EEh Write buffer error

FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2 Troubleshooting Procedures 2.5 USB 3.5” FDD Troubleshooting

Procedure 3 Connector Check and Replacement Check

The USB FDD connector may be disconnected from the system board or SD board. Check visually that the connector is connected to one of them firmly.

Check 1 Make sure the following cables and connectors are firmly connected to the system

board or SD board. The USB FDD can be connected to any of four USB ports. (Three ports are installed on the system board and one is on SD board.)

Also make sure the following points:

• There is no loose connection.

• There is no slantwise connection.

• Connectors are fully inserted.

• There is no damage on the cable.

If any of the connections are loose, reconnect firmly and repeat Procedure 2.

If any of connectors is broken, replace it with new one and repeat Procedure 2.

If there is still an error, go to Check 2.

Check 2 The USB FDD may be defective or damaged. Replace it with a new one. If the

USB FDD is still not functioning properly, perform Check 3.

Check 3 Replace the system board with a new one following the steps in Chapter 4,

Replacement Procedures.

QOSMIO F10 Maintenance Manual (960-498) 2-39

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

2.6 2.5” HDD Troubleshooting

This section describes how to determine if the 2.5” HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5” HDD

troubleshooting procedures are executed. Copy the contents of the hard disk to floppy disks or other storage drive(s) for backup the data. For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition or a logical DOS drive on drive C. If the problem still exists, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still exists, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

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2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Using the SYS command of the MS-DOS, transfer the system to the 2.5” HDD. If

the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message still appears on the display, perform Check 4.

Check 4 The 2.5” HDD and the connector of the system board may be disconnected. Insert

the connectors firmly. (Refer to the steps described in Chapter 4, Replacement

Procedures for disassembling.) If they are firmly connected, go to Procedure 3.

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2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Format Check

The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format the 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT

C:/S/U.

If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition

is not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If the HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command.

If you cannot format the 2.5” HDD using the test program, go to Procedure 4.

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2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still exists, go to Procedure 5.

Table 2-8 2.5” Hard disk drive error code and status

Code Status

05 HDD - HDC NOT RESET ERROR

07 HDD - DRIVE NOT INITIALIZE

09 HDD - DMA BOUNDARY ERROR

0B HDD - BAD TRACK ERROR

BB HDD - UNDEFINED ERROR

08 HDD - OVERRUN ERROR (DRQ ON)

01 HDD - BAD COMMAND ERROR

02 HDD - ADDRESS MARK NOT FOUND

04 HDD - RECORD NOT FOUND ERROR

10 HDD - ECC ERROR

20 HDD - HDC ERROR

40 HDD - SEEK ERROR

80 HDD - TIME OUT ERROR

11 HDD - ECC RECOVER ENABLE

AA HDD - DRIVE NOT READY

CC HDD - WRITE FAULT

E0 HDD - STATUS ERROR

0A HDD - BAD SECTOR

EE HDD - ACCESS TIME ERROR

DA HDD - NO HDD

12 HDD - DMA CRC ERROR

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2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Connector Check and Replacement Check

The HDD is connected to the connector of the system board. The connecting portion may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks to check the connecting portion:

Check 1 Make sure the HDD and system board is firmly connected.

If their connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The 2.5” HDD may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.7 Keyboard Troubleshooting

2.7 Keyboard Troubleshooting

To determine if the computer’s keyboard is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the test for keyboard of ONLY ONE test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning properly.

Procedure 2 Connector Check and Replacement Check

The keyboard may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the keyboard cable is securely connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The keyboard or its cable may be damaged. Replace it with a new one following

the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

QOSMIO F10 Maintenance Manual (960-498) 2-45

2.8 Touch Pad Troubleshooting 2 Troubleshooting Procedures

2.8 Touch Pad Troubleshooting

To determine if the computer’s touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the test for touch pad of ONLY ONE test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the touch pad keyboard is functioning properly.

Procedure 2 Connector Check and Replacement Check

The touch pad or touch pad flexible cable may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the touch pad flexible cable is firmly connected to the touch pad and the

system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still

an error, go to Check 2.

Check 2 The touch pad or touch pad flexible cable may be damaged. Replace the touch pad

with a new one first following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, replace the touch pad flexible cable with a new one. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.9 Display Troubleshooting

2.9 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External Monitor Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Cable Check

Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, and then boot the computer. The computer automatically detects the external monitor.

If the external monitor works correctly, the internal LCD may be damaged. Go to Procedure 3.

If the same problem as the internal monitor appears on the external monitor, the system board may be damaged. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks the display controller on the system board. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3.

QOSMIO F10 Maintenance Manual (960-498) 2-47

2.9 Display Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connector Check and Cable Check

The LCD module is connected to the system board by an LCD/FL cable. The FL inverter board is also connected to the system board by an LCD/FL cable. And the FL is connected to the FL inverter board by the HV cable. The connectors may be disconnected from the system board or the FL inverter, or they may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4.

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2 Troubleshooting Procedures 2.9 Display Troubleshooting

Procedure 4 Replacement Check

The FL lamp, FL inverter, LCD module, system board and LCD/FL cable are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

If the FL lamp does not light, perform Check 1.

If characters or graphics on the internal display are not displayed clearly, perform Check 4.

If some screen functions do not work properly, perform Check 4.

If the FL lamp remains lit when the display is closed, perform Check 5.

Check 1 Replace the FL lamp with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists, perform Check 2.

Check 2 The LCD/FL cable may be defective or damaged. Replace the FL/LCD cable with

a new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 3.

Check 3 The FL inverter may be defective or damaged. Replace the FL inverter board with

a new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 4.

Check 4 The LCD module may be defective or damaged. Replace the LCD module with a

new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 5.

Check 5 The system board may be defective or damaged. Replace it with a new one

following the instructions in Chapter 4, Replacement Procedure.

QOSMIO F10 Maintenance Manual (960-498) 2-49

2.10 Optical Drive Troubleshooting 2 Troubleshooting Procedures

2.10 Optical Drive Troubleshooting

To check if the optical drive is defective or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Prepare the tools before the test. (Refer to tools for implementing the Diagnostics procedures on page 2-1.)

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The optical drive may be disconnected from the system board or faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the optical drive and the system board are firmly connected.

If the connection is loose, reconnect it firmly and return to Procedure 1. If there is

still an error, perform Check 2.

Check 2 The optical drive may be faulty. Replace the optical drive with a new one

following the steps in Chapter 4. If the problem still occurs, perform Check 3.

Check 3 The system board may be faulty. Replace it with new one following the

instructions in Chapter 4.

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2 Troubleshooting Procedures 2.11 Modem Troubleshooting

2.11 Modem Troubleshooting

To check if the modem is defective or malfunctioning, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Modem Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

An MDC (Modem Daughter Card) is used as the modem for this computer. The MDC is connected to the SD board which is connected to the system board. If the modem malfunctions, these connections or boards may be bad or the MDC might be faulty.

Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connections are firmly connected.

If any connector is disconnected, connect it firmly and return to Procedure 1. If there is still an error, perform Check 2.

Check 2 The Modem jack (RJ11) may be faulty. Replace it with a new one. If the problem

still occurs, perform Check 3.

Check 3 The MDC may be faulty. Replace it with a new one following the steps in Chapter

4. If the problem still occurs, perform Check 4.

Check 4 The SD board may be faulty. Replace it with a new one following the instructions

in Chapter 4. If the problem still occurs, perform Check 5.

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2.11 Modem Troubleshooting 2 Troubleshooting Procedures

Check 5 The cable between the SD board and system board may be faulty. Replace it with a

new one following the instructions in Chapter 4. If the problem still occurs, perform Check 6.

Check 6 The system board may be faulty. Replace it with a new one following the

instruction in Chapter 4.

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Toshiba qosmio f10 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Table of Contents

1.3 2.5-inch Hard Disk Drive

1.6 TFT Color Display

Main battery

2.5 USB 3.5” FDD Troubleshooting

2.6 2.5” HDD Troubleshooting

2.8 Touch Pad Troubleshooting