The information presented in this manual has been reviewed and validated for accuracy. The included set of
instructions and descriptions are accurate for the QOSMIO E10 at the time of this manual's production.
However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes
no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation.
Intel, Intel SpeedStep, Centrino, Celeron and Pentium are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii QOSMIO E10 Maintenance Manual (960-492)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer QOSMIO E10.
NOTE: Each model of QOSMIO E10 has a different configuration. For each model’s
configuration, refer to the parts list dedicated to it.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH
Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a
screw is not fully fastened, it could come loose, creating a danger of a short circuit,
which could cause overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
QOSMIO E10 Maintenance Manual (960-492) iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the QOSMIO E10 system unit and each
FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the QOSMIO E10 that appear on its display is presented in the type face
below:
Format complete
System transferred
QOSMIO E10 Maintenance Manual (960-492) v
Table of Contents
Chapter 1 Hardware Overview
1.1 Features ...................................................................................................................... 1-1
1.2 System Block Diagram .............................................................................................. 1-5
1.3 2.5-inch Hard Disk Drive........................................................................................... 1-9
Table 1-11 Time required for charges of main battery .................................................. 1-24
Table 1-12 Data preservation time ................................................................................. 1-24
Table 1-13 Time required for charges of RTC battery................................................... 1-25
Table 1-14 AC adapter specifications ............................................................................ 1-26
1-iv QOSMIO E10 Maintenance Manual (960-492)
1.1 Features 1 Hardware Overview
1 Features
1.1 Features
The QOSMIO E10 is high performance all-in-one PCs running a Pentium-M or Celeron-M
processor.
The features are listed below.
❑ Microprocessor
Microprocessor that is used will be different of the model.
®
Intel
Mobile Pentium ®-M
Pentium-M 1.50GHz (Processor Number ; 715)
1.60GHz (Processor Number ; 725)
1.70GHz (Processor Number ; 735)
1.80GHz (Processor Number ; 745)
2.00GHz (Processor Number ; 755)
L1 cache : 64KB (32KB + 32KB)
L2 cache : 2MB
®
Intel
Mobile Celeron ®-M
Celeron-M 1.40GHz (Processor Number ; 330)
1.50GHz (Processor Number ; 340)
L1 cache : 64KB (32KB + 32KB)
L2 cache : 1MB
❑ Memory
Two DDR333 SO-DIMM slots. Memory modules can be installed to provide a
maximum of 2GB. Memory modules are available in 256MB, 512MB and 1024MB
sizes.
❑ VRAM
nVIDIA NV34M is mounted.
❑ HDD
Single 60GB or 80GB internal drive. 2.5 inch x 9.5mm height.
QOSMIO E10 Maintenance Manual (960-492) 1-1
1 Hardware Overview 1.1 Features
❑ USB FDD
USB 3.5-inch FDD supports 720KB and 1.44MB.
❑ Display
LCD
Built-in 15.0-inch, XGA (1,024 x 768 dots), 262,144 colors, amorphous silicon
TFT color display.
CRT
Supported via a RGB connector.
TV-out
S-VIDEO out port supported.
D-VIDEO out port supported.
❑ Monitor-IN port
This port can be used also as line in port and enables connection of a stereo device for
audio input.
❑ TV-tuner
This enables to watch TV and record it.
According to the government regulation, it is not permitted to bring PAL/SECAM TV
tuner into Korea.
❑ Remote controller
A remote controller for watching TV is equipped.
❑ Keyboard
An-easy-to-use 85(US)/86(UK)-key keyboard provides a numeric keypad overlay for
fast numeric data entry or for cursor and page control. The keyboard also includes
two keys that have special functions in Microsoft Windows XP. It supports
software that uses a 101- or 102-key enhanced keyboard.
❑ Optical devices
A DVD Super Multi drive or DVD-ROM & CD-R/RW drive is equipped.
1-2 QOSMIO E10 Maintenance Manual (960-492)
1.1 Features 1 Hardware Overview
❑ Battery
The RTC battery is mounted inside the computer.
The main battery is a detachable lithium ion battery (3,600mAh:Li-Ion, 6cell).
❑ USB (Universal Serial Bus)
Four USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.
❑ PC card slot
PC card slots accept two Type II (5mm thick) cards. The slot is equipped with an
ejector. Supports ToPIC-100 (3.3V/CardBus).
❑ Bridge Media slot
One SD card/Memory stick (PRO)/xDPicture card slot. Data can be read and written
by inserting each media to the slot. Memory stick Duo/PRO Duo and memory stick
adapter is not supported.
❑ Sound system
Has an external monaural microphone connector, stereo headphone connector,
internal stereo speakers and internal microphone.
❑ Wireless LAN (Mini PCI slot)
The wireless LAN is equipped on the mini PCI slot.
❑ LAN/MODEM
Connectors for LAN and Modem are separately mounted.
❑ IEEE 1394 port
The computer has one IEEE 1394 port. It enables high-speed data transfer directly
from external devices such as digital video cameras.
❑ Bluetooth
Depending on the model, the computer is equipped with a dedicated Bluetooth
module. This enables a communication to devices that support Bluetooth
Version 1.1. It can be switched on or off with a switch on the computer.
QOSMIO E10 Maintenance Manual (960-492) 1-3
1 Hardware Overview 1.1 Features
Figure 1-1 shows the front of the computer and the system units configuration.
Figure 1-1 Front of the computer and the system units configuration
1-4 QOSMIO E10 Maintenance Manual (960-492)
1.2 System Block Diagram 1 Hardware Overview
1.2 System Block Diagram
Figure 1-2 shows the system block diagram.
Figure 1-2 System block diagram
QOSMIO E10 Maintenance Manual (960-492) 1-5
1 Hardware Overview 1.2 System Block Diagram
The PC contains the following components.
❑ CPU
Intel ® Mobile Pentium ®-M
Pentium-M 1.50GHz (Processor Number ; 715)
1.60GHz (Processor Number ; 725)
1.70GHz (Processor Number ; 735)
1.80GHz (Processor Number ; 745)
2.00GHz (Processor Number ; 755)
L1 cache : 64KB (32KB + 32KB)
L2 cache : 2MB
Bus : 400Hz Core voltage : 1.340~0.748V
®
Intel
Mobile Celeron ®-M
Celeron-M 1.40GHz (Processor Number ; 330)
1.50GHz (Processor Number ; 340)
L1 cache : 64KB (32KB + 32KB)
L2 cache : 1MB
Bus : 400Hz Core voltage : 1.356~1.200V
❑ Memory
Two memory slots capable of accepting DDR-SDRAM (PC2700) 256MB, 512MB,
or 1024MB memory modules for a maximum of 2GB.
• 200-pin small-size DIMM
• 2.5V operation
• PC2700/2100 support
❑ BIOS ROM (Flash memory)
• 8Mbit (512K×16-bit chip)
− 64KB used for logo/icon
− 224KB used for system BIOS
− 64KB used for VGA-BIOS
− 60KB used for Intel PXE
− 32KB used for ACPI
− 16KB used for MBI
− 17KB used for booting
− 16KB used for Parameter Block
− 19KB are reserved
1-6 QOSMIO E10 Maintenance Manual (960-492)
1.2 System Block Diagram 1 Hardware Overview
❑ Chipset
This gate array has the following elements and functions.
• North Bridge (Intel 855PME (MCH-M, B-step))
− Pentium-M processor System Bus support
− DRAM Controller : DDR333/DDR266/DDR200 support
− AGP Interface (AGP R2.0, AGP x 4mode)
− Hub Link Interface
− 593-ball 37.5mmx37.5mm FC-BGA Package
• South Bridge (Intel 82801DBM (ICH4-M))
− PCI slot
− IDE controller
− DMA controller
− USB host interface
− USB 2.0 host controller
− UHCI host controller
− Interrupt controller
− SM Bus interface
− ACPI Power management
− Firmware Hub interface
− Low Pin count (LPC) interface
− Real time clock
− AC’97 Rev. 2.3 interface
− Alert ON LAN (AOL)
− 421-pin 31mmx31mm BGA Package
❑ PC card controller (PCI7411, Texas Instrument-made)
− PCI Interface (PCI Rev. 2.3)
− PC Card Controller
− IEEE1394 Controller
− Flash Media Controller
− SD Host Controller
QOSMIO E10 Maintenance Manual (960-492) 1-7
1 Hardware Overview 1.2 System Block Diagram
❑ VGA controller
nVIDIA NV34M
− VRAM 64MB (4M x 32x 4) DDR200MHz
− AGP bus R2.0 x 4
− LCD I/F LVDS 2CH
− TV Encoder : S-Video 4PIN connector Tvxpress2
❑ Super I/O (SMSC-made LPC47N217)
• Two serial ports (NS16C550 compatible)
(1 port is used as Debug port)
❑ Other main system chips
• PSC (Toshiba-made TMP87PM48U x 1)
• Clock Generator (ICS-made 950812 x 1)
• EC/KBC (Renesas-made HD64F2163BVTE10V x 1)
• FWH (ATM-made AT49LW080-33TC x 1)
• AC97-CODEC (ADI-made AD1981 x 1)
• Audio AMP (Matsushita-made AN12941AVF x1)
• TV Encoder (Chrontel-made CH7011A x 1)
❑ Mini PCI (Intel-made 802.11b/g or Askey-made 802.11a/b/g x 1)
2.4GHz DSSS wireless LAN card is equipped in the mini PCI card slot. Conformity
with IEEE 802.11b/g or IEEE 802a/b/g. Transfer speed is maximum of 11Mbit/sec.
Supports 128bit WEP.
❑ LAN (Intel-made ED82562 (Kinnereth) x 1)
Controls LAN.
Supports 100Base-TX and 10Base-T.
❑ MODEM (Askey-made 1456VQL4 x 1)
Supported by MDC.
Uses secondary AC97 line.
Data and FAX transmission is available.
Supports ITU-TV.90.
The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of
FAX is 14.4kbps. Actual speed depends on the quality of the line used.
Connected to telephone line through RJ11 MODEM jack.
1-8 QOSMIO E10 Maintenance Manual (960-492)
1.3 2.5-inch Hard Disk Drive 1 Hardware Overview
1.3 2.5-inch Hard Disk Drive
A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk
and magnetic heads.
Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.
Figure 1-3 2.5-inch HDD
Parameter
Outline
dimensions
Parameter
Outline
dimensions
Width
(mm)
Height
(mm)
Depth
(mm)
Weight
(g)
Width
(mm)
Height
(mm)
Depth
(mm)
Table 1-1 2.5-inch HDD dimensions
Standard value
TOSHIBA
HDD2188B
99 (MAX) 95
HGST
G8BC0000Z611
TOSHIBA
HDD2189B
Standard value
HGST
G8BC0000Z811
100.0 100.2
TOSHIBA
HDD2191V
69.85
9.5
100.0
G8BC00014610
69.85
9.5
HGST
TOSHIBA
HDD2194V
HGST
G8BC00014810
Weight
(g)
QOSMIO E10 Maintenance Manual (960-492) 1-9
99 102 (max) 95 102 (max)
1 Hardware Overview 1.3 2.5-inch Hard Disk Drive
Standard value
Parameter
FUJITSU
G8BC0001C610
Outline
dimensions
Width
(mm)
Height
(mm)
Depth
(mm)
Weight
(g)
70
9.5
100.0
99 (MAX)
1-10 QOSMIO E10 Maintenance Manual (960-492)
1.3 2.5-inch Hard Disk Drive 1 Hardware Overview
Table 1-2 2.5-inch HDD Specifications
Specification
Parameter
TOSHIBA
HDD2189B
TOSHIBA
HDD2194V
TOSHIBA
HDD2188B
TOSHIBA
HDD2191V
Storage size (formatted)60GB 80GB
Speed (RPM)
Data transfer speed
(Mbits/s)
Interface transfer rate
(MB/s)
Storage density (Kbpi)
Track density (Ktpi)
Average random seek time
4,200 5,400 4,200
175.0–341.7 202.9–373.3 175.0–341.7 154.3-298.0
100 (Ultra DMA mode)
- 735 (MAX) -
88.1 88.8 88.1 78.9
12
(read) (ms)
Average random seek time
-
(write) (ms)
Motor startup time (ms)4
Specification
Parameter
HGST
G8BC0000Z611
HGST
G8BC00014610
HGST
G8BC0000Z811
HGST
G8BC00014810
Storage size (formatted)60GB 80GB
Speed (RPM)
Data transfer speed
(Mbits/s)
Interface transfer rate
(MB/s)
Storage density (Kbpi)
Track density (Ktpi)
Average random seek time
(read) (ms)
Average random seek time
(write) (ms)
4,200 5,400 4,200 5,400
350 450 (max) 350 450 (max)
100 (Ultra DMA mode)
-
63 96
12
14
Motor startup time (ms)5 3.5 5 3.5
QOSMIO E10 Maintenance Manual (960-492) 1-11
1 Hardware Overview 1.3 2.5-inch Hard Disk Drive
Specification
Parameter
Storage size (formatted)
Speed (RPM)
Data transfer speed (Mbits/s)
Interface transfer rate (MB/s)
Storage density (Kbpi)
Track density (Ktpi)
Average random seek time
(read) (ms)
Average random seek time
(write) (ms)
Motor startup time (ms)
FUJITSU
G8BC0001C610
60GB
4,200
330.4
100 (Ultra DMA mode)
-
-
12
-
3.5
1-12 QOSMIO E10 Maintenance Manual (960-492)
1.4 Optical Drive 1 Hardware Overview
1.4 Optical Drive
1.4.1 DVD-ROM & CD-R/RW Drive
The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD, CD-R/RW and DVD. It is a high-performance drive that reads DVD at maximum
8-speed, and reads CD at maximum 24-speed (3,600 KB per second). It writes CD-R at up
24- speed and CD-RW at up to 24-speed.
The DVD-ROM & CD-R/RW drive is shown in Figure 1-4. The dimensions and
specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-3, Table 1-4.
The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD,
CD-R/RW and DVD. It is a high-performance drive that reads DVD-ROM at maximum 8speed and CD at maximum 24-speed (3,600 KB per second). Also, it writes CD-R at up to
24-speed, CD-RW at up to 10-speed, DVD-R and DVD+R at maximum 8-speed, DVD-RW
and DVD+RW at maximum 4-speed, DVD-RAM at maximum 3-speed.
The DVD Super Multi drive is shown in Figure 1-5. The dimensions and specifications of the
DVD Super Multi drive are described in Table 1-5, Table 1-6.
Outline
dimensions
Figure 1-5 DVD Super Multi drive
Table 1-5 DVD Super Multi drive outline dimensions
Parameter Standard value
Maker
Width (mm) 128
Height (mm) 12.7 (excluding projections)
Depth (mm) 129.0
Mass (g) 210 (+/-10)
MATSUSHITA
(G8CC00021610)
1-16 QOSMIO E10 Maintenance Manual (960-492)
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