Toshiba qosmio e10 Service Manual

Download

Toshiba Personal Computer

QOSMIO E10

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-492

© 2004 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba QOSMIO E10 Maintenance Manual

First edition July 2004

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the QOSMIO E10 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Centrino, Celeron and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

ii QOSMIO E10 Maintenance Manual (960-492)

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer QOSMIO E10.

NOTE: Each model of QOSMIO E10 has a different configuration. For each model’s

configuration, refer to the parts list dedicated to it.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH

Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

QOSMIO E10 Maintenance Manual (960-492) iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the QOSMIO E10 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

❑ Handling the LCD module ❑ Board layout ❑ Pin assignment ❑ Display codes ❑ Key layout ❑ Wiring diagrams ❑ BIOS Rewrite procedures ❑ EC/KBC Rewrite procedures ❑ Reliability

iv QOSMIO E10 Maintenance Manual (960-492)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If

three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the QOSMIO E10 that appear on its display is presented in the type face below:

Format complete System transferred

QOSMIO E10 Maintenance Manual (960-492) v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features ...................................................................................................................... 1-1

1.2 System Block Diagram .............................................................................................. 1-5

1.3 2.5-inch Hard Disk Drive........................................................................................... 1-9

1.4 Optical Drive............................................................................................................ 1-13

1.5 Keyboard.................................................................................................................. 1-18

1.6 TFT Color Display................................................................................................... 1-19

1.7 Power Supply ........................................................................................................... 1-21

1.8 Batteries ................................................................................................................... 1-23

1.9 AC Adapter .............................................................................................................. 1-26

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

2.4 System Board Troubleshooting................................................................................ 2-16

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-36

2.6 2.5” HDD Troubleshooting...................................................................................... 2-39

2.7 Keyboard/Touch pad Troubleshooting .................................................................... 2-44

2.8 Display Troubleshooting.......................................................................................... 2-46

2.9 Optical Drive Troubleshooting ................................................................................ 2-49

2.10 Modem Troubleshooting.......................................................................................... 2-50

2.11 LAN Troubleshooting.............................................................................................. 2-51

2.12 Wireless LAN Troubleshooting............................................................................... 2-52

2.13 Sound Troubleshooting............................................................................................ 2-55

2.14 TV Tuner Troubleshooting ...................................................................................... 2-57

vi QOSMIO E10 Maintenance Manual (960-492)

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test ................................................................................................... 3-1

3.2 Executing the Diagnostic Test ................................................................................... 3-4

3.3 Setting of the hardware configuration........................................................................ 3-8

3.4 Heatrun Test............................................................................................................. 3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test ............................................................................................................. 3-18

3.10 Floppy Disk Test...................................................................................................... 3-21

3.11 Printer Test............................................................................................................... 3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test ......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................ 3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test......................................................................................................... 3-32

3.17 CD-ROM/DVD-ROM Test ..................................................................................... 3-33

3.18 Error Code and Error Status Names......................................................................... 3-34

3.19 Hard Disk Test Detail Status.................................................................................... 3-37

3.20 Only one Test........................................................................................................... 3-39

3.21 Head Cleaning.......................................................................................................... 3-44

3.22 Log Utilities ............................................................................................................. 3-45

3.23 Running Test............................................................................................................ 3-47

3.24 Floppy Disk Drive Utilities...................................................................................... 3-48

3.25 System Configuration .............................................................................................. 3-53

3.26 Wireless LAN Test Program.................................................................................... 3-55

3.27 LAN/Modem/Bluetooth/IEEE1394 Test ................................................................. 3-58

3.28 Sound Test Program................................................................................................. 3-72

3.29 SETUP ..................................................................................................................... 3-78

QOSMIO E10 Maintenance Manual (960-492) vii

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

4.2 Battery pack/PC card/Bridge Media .......................................................................... 4-8

4.3 HDD......................................................................................................................... 4-12

4.4 Memory module....................................................................................................... 4-15

4.5 Keyboard/Bluetooth................................................................................................. 4-17

4.6 AN board.................................................................................................................. 4-22

4.7 Switch membrane..................................................................................................... 4-24

4.8 Optical drive............................................................................................................. 4-26

4.9 Display assembly ..................................................................................................... 4-29

4.10 Touch pad................................................................................................................. 4-34

4.11 SJ board/Microphone ............................................................................................... 4-36

4.12 SD board/MDC ........................................................................................................ 4-39

4.13 TV board .................................................................................................................. 4-42

4.14 Fan............................................................................................................................ 4-44

4.15 System board............................................................................................................ 4-45

4.16 Wireless LAN board ................................................................................................ 4-47

4.17 TV tuner module...................................................................................................... 4-49

4.18 Heat sink/CPU ......................................................................................................... 4-51

4.19 RTC battery.............................................................................................................. 4-54

4.20 PC card cover........................................................................................................... 4-55

4.21 Speaker..................................................................................................................... 4-56

4.22 LCD unit/FL inverter ............................................................................................... 4-57

4.23 Wireless antennas/LCD harness .............................................................................. 4-62

4.24 Hinge........................................................................................................................ 4-67

4.25 Fluorescent lamp...................................................................................................... 4-71

viii QOSMIO E10 Maintenance Manual (960-492)

Appendices

Appendix A Handling the LCD Module ........................................................................ A-1

Appendix B Board Layout ............................................................................................. B-1

Appendix C Pin Assignment .......................................................................................... C-1

Appendix D Display Codes............................................................................................ D-1

Appendix E Key Layout..................................................................................................E-1

Appendix F Wiring Diagrams......................................................................................... F-1

Appendix G BIOS Rewite procedures............................................................................ G-1

Appendix H EC/KBC Rewrite procedures..................................................................... H-1

Appendix I Reliability.....................................................................................................I-1

QOSMIO E10 Maintenance Manual (960-492) ix

x QOSMIO E10 Maintenance Manual (960-492)

Chapter 1

Hardware Overview

1 Hardware Overview

1-ii QOSMIO E10 Maintenance Manual (960-492)

1 Hardware Overview

Chapter 1 Contents

1.1 Features...................................................................................................................... 1-1

1.2 System Block Diagram .............................................................................................. 1-5

1.3 2.5-inch Hard Disk Drive........................................................................................... 1-9

1.4 Optical Drive............................................................................................................ 1-13

1.4.1 DVD-ROM & CD-R/RW Drive ........................................................ 1-13

1.4.2 DVD Super Multi Drive..................................................................... 1-16

1.5 Keyboard.................................................................................................................. 1-18

1.6 TFT Color Display................................................................................................... 1-19

1.6.1 LCD Module ...................................................................................... 1-19

1.6.2 FL Inverter Board............................................................................... 1-20

1.7 Power Supply........................................................................................................... 1-21

1.8 Batteries ................................................................................................................... 1-23

1.8.1 Main Battery....................................................................................... 1-23

1.8.2 Battery Charging Control ................................................................... 1-24

1.8.3 RTC battery ........................................................................................ 1-25

1.9 AC Adapter .............................................................................................................. 1-26

QOSMIO E10 Maintenance Manual (960-492) 1-iii

1 Hardware Overview

Figures

Figure 1-1 Front of the computer and the system units configuration ............................ 1-4

Figure 1-2 System block diagram.................................................................................... 1-5

Figure 1-3 2.5-inch HDD................................................................................................. 1-9

Figure 1-4 DVD-ROM & CD-R/RW drive ................................................................... 1-13

Figure 1-5 DVD Super Muti drive................................................................................. 1-16

Figure 1-6 Keyboard...................................................................................................... 1-18

Figure 1-7 LCD module................................................................................................. 1-19

Tables

Table 1-1 2.5-inch HDD dimensions ............................................................................. 1-9

Table 1-2 2.5-inch HDD specifications........................................................................ 1-11

Table 1-3 DVD-ROM & CD-R/RW drive outline dimensions.................................... 1-13

Table 1-4 DVD-ROM & CD-R/RW drive specifications ............................................ 1-14

Table 1-5 DVD Super Multi drive outline dimensions ................................................ 1-16

Table 1-6 DVD Super Multi specifications.................................................................. 1-17

Table 1-7 LCD module specifications.......................................................................... 1-19

Table 1-8 FL inverter board specifications .................................................................. 1-20

Table 1-9 Power supply output rating .......................................................................... 1-22

Table 1-10 Battery specifications................................................................................... 1-23

Table 1-11 Time required for charges of main battery .................................................. 1-24

Table 1-12 Data preservation time ................................................................................. 1-24

Table 1-13 Time required for charges of RTC battery................................................... 1-25

Table 1-14 AC adapter specifications ............................................................................ 1-26

1-iv QOSMIO E10 Maintenance Manual (960-492)

1.1 Features 1 Hardware Overview

1 Features

1.1 Features

The QOSMIO E10 is high performance all-in-one PCs running a Pentium-M or Celeron-M processor.

The features are listed below.

❑ Microprocessor

Microprocessor that is used will be different of the model.

Intel

Mobile Pentium ®-M

Pentium-M 1.50GHz (Processor Number ; 715)

1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)

L1 cache : 64KB (32KB + 32KB) L2 cache : 2MB

Intel

Mobile Celeron ®-M

Celeron-M 1.40GHz (Processor Number ; 330)

1.50GHz (Processor Number ; 340)

L1 cache : 64KB (32KB + 32KB) L2 cache : 1MB

❑ Memory

Two DDR333 SO-DIMM slots. Memory modules can be installed to provide a maximum of 2GB. Memory modules are available in 256MB, 512MB and 1024MB sizes.

❑ VRAM

nVIDIA NV34M is mounted.

❑ HDD

Single 60GB or 80GB internal drive. 2.5 inch x 9.5mm height.

QOSMIO E10 Maintenance Manual (960-492) 1-1

1 Hardware Overview 1.1 Features

❑ USB FDD

USB 3.5-inch FDD supports 720KB and 1.44MB.

❑ Display

LCD

Built-in 15.0-inch, XGA (1,024 x 768 dots), 262,144 colors, amorphous silicon TFT color display.

CRT

Supported via a RGB connector.

TV-out

S-VIDEO out port supported. D-VIDEO out port supported.

❑ Monitor-IN port

This port can be used also as line in port and enables connection of a stereo device for audio input.

❑ TV-tuner

This enables to watch TV and record it. According to the government regulation, it is not permitted to bring PAL/SECAM TV tuner into Korea.

❑ Remote controller

A remote controller for watching TV is equipped.

❑ Keyboard

An-easy-to-use 85(US)/86(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft Windows XP. It supports software that uses a 101- or 102-key enhanced keyboard.

❑ Optical devices

A DVD Super Multi drive or DVD-ROM & CD-R/RW drive is equipped.

1-2 QOSMIO E10 Maintenance Manual (960-492)

1.1 Features 1 Hardware Overview

❑ Battery

The RTC battery is mounted inside the computer. The main battery is a detachable lithium ion battery (3,600mAh:Li-Ion, 6cell).

❑ USB (Universal Serial Bus)

Four USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported.

❑ PC card slot

PC card slots accept two Type II (5mm thick) cards. The slot is equipped with an ejector. Supports ToPIC-100 (3.3V/CardBus).

❑ Bridge Media slot

One SD card/Memory stick (PRO)/xDPicture card slot. Data can be read and written by inserting each media to the slot. Memory stick Duo/PRO Duo and memory stick adapter is not supported.

❑ Sound system

Has an external monaural microphone connector, stereo headphone connector, internal stereo speakers and internal microphone.

❑ Wireless LAN (Mini PCI slot)

The wireless LAN is equipped on the mini PCI slot.

❑ LAN/MODEM

Connectors for LAN and Modem are separately mounted.

❑ IEEE 1394 port

The computer has one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

❑ Bluetooth

Depending on the model, the computer is equipped with a dedicated Bluetooth module. This enables a communication to devices that support Bluetooth Version 1.1. It can be switched on or off with a switch on the computer.

QOSMIO E10 Maintenance Manual (960-492) 1-3

1 Hardware Overview 1.1 Features

Figure 1-1 shows the front of the computer and the system units configuration.

Figure 1-1 Front of the computer and the system units configuration

1-4 QOSMIO E10 Maintenance Manual (960-492)

1.2 System Block Diagram 1 Hardware Overview

1.2 System Block Diagram

Figure 1-2 shows the system block diagram.

Figure 1-2 System block diagram

QOSMIO E10 Maintenance Manual (960-492) 1-5

1 Hardware Overview 1.2 System Block Diagram

The PC contains the following components.

❑ CPU

Intel ® Mobile Pentium ®-M

Pentium-M 1.50GHz (Processor Number ; 715)

1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)

L1 cache : 64KB (32KB + 32KB) L2 cache : 2MB Bus : 400Hz Core voltage : 1.340~0.748V

Intel

Mobile Celeron ®-M

Celeron-M 1.40GHz (Processor Number ; 330)

1.50GHz (Processor Number ; 340)

L1 cache : 64KB (32KB + 32KB) L2 cache : 1MB Bus : 400Hz Core voltage : 1.356~1.200V

❑ Memory

Two memory slots capable of accepting DDR-SDRAM (PC2700) 256MB, 512MB, or 1024MB memory modules for a maximum of 2GB.

• 200-pin small-size DIMM

• 2.5V operation

• PC2700/2100 support

❑ BIOS ROM (Flash memory)

• 8Mbit (512K×16-bit chip)

− 64KB used for logo/icon

− 224KB used for system BIOS

− 64KB used for VGA-BIOS

− 60KB used for Intel PXE

− 32KB used for ACPI

− 16KB used for MBI

− 17KB used for booting

− 16KB used for Parameter Block

− 19KB are reserved

1-6 QOSMIO E10 Maintenance Manual (960-492)

1.2 System Block Diagram 1 Hardware Overview

❑ Chipset

This gate array has the following elements and functions.

• North Bridge (Intel 855PME (MCH-M, B-step))

− Pentium-M processor System Bus support

− DRAM Controller : DDR333/DDR266/DDR200 support

− AGP Interface (AGP R2.0, AGP x 4mode)

− Hub Link Interface

− 593-ball 37.5mmx37.5mm FC-BGA Package

• South Bridge (Intel 82801DBM (ICH4-M))

− PCI slot

− IDE controller

− DMA controller

− USB host interface

− USB 2.0 host controller

− UHCI host controller

− Interrupt controller

− SM Bus interface

− ACPI Power management

− Firmware Hub interface

− Low Pin count (LPC) interface

− Real time clock

− AC’97 Rev. 2.3 interface

− Alert ON LAN (AOL)

− 421-pin 31mmx31mm BGA Package

❑ PC card controller (PCI7411, Texas Instrument-made)

− PCI Interface (PCI Rev. 2.3)

− PC Card Controller

− IEEE1394 Controller

− Flash Media Controller

− SD Host Controller

QOSMIO E10 Maintenance Manual (960-492) 1-7

1 Hardware Overview 1.2 System Block Diagram

❑ VGA controller

nVIDIA NV34M

− VRAM 64MB (4M x 32x 4) DDR200MHz

− AGP bus R2.0 x 4

− LCD I/F LVDS 2CH

− TV Encoder : S-Video 4PIN connector Tvxpress2

❑ Super I/O (SMSC-made LPC47N217)

• Two serial ports (NS16C550 compatible) (1 port is used as Debug port)

❑ Other main system chips

• PSC (Toshiba-made TMP87PM48U x 1)

• Clock Generator (ICS-made 950812 x 1)

• EC/KBC (Renesas-made HD64F2163BVTE10V x 1)

• FWH (ATM-made AT49LW080-33TC x 1)

• AC97-CODEC (ADI-made AD1981 x 1)

• Audio AMP (Matsushita-made AN12941AVF x1)

• TV Encoder (Chrontel-made CH7011A x 1)

❑ Mini PCI (Intel-made 802.11b/g or Askey-made 802.11a/b/g x 1)

2.4GHz DSSS wireless LAN card is equipped in the mini PCI card slot. Conformity with IEEE 802.11b/g or IEEE 802a/b/g. Transfer speed is maximum of 11Mbit/sec. Supports 128bit WEP.

❑ LAN (Intel-made ED82562 (Kinnereth) x 1)

Controls LAN. Supports 100Base-TX and 10Base-T.

❑ MODEM (Askey-made 1456VQL4 x 1)

Supported by MDC. Uses secondary AC97 line. Data and FAX transmission is available. Supports ITU-TV.90. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MODEM jack.

1-8 QOSMIO E10 Maintenance Manual (960-492)

1.3 2.5-inch Hard Disk Drive 1 Hardware Overview

1.3 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk and magnetic heads.

Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.

Figure 1-3 2.5-inch HDD

Parameter

Outline

dimensions

Parameter

Outline

dimensions

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

Width (mm)

Height (mm)

Depth (mm)

Table 1-1 2.5-inch HDD dimensions

Standard value

TOSHIBA

HDD2188B

99 (MAX) 95

HGST

G8BC0000Z611

TOSHIBA

HDD2189B

Standard value

HGST

G8BC0000Z811

100.0 100.2

TOSHIBA

HDD2191V

69.85

9.5

100.0

G8BC00014610

69.85

9.5

HGST

TOSHIBA

HDD2194V

HGST

G8BC00014810

Weight (g)

QOSMIO E10 Maintenance Manual (960-492) 1-9

99 102 (max) 95 102 (max)

1 Hardware Overview 1.3 2.5-inch Hard Disk Drive

Standard value

Parameter

FUJITSU

G8BC0001C610

Outline

dimensions

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

9.5

100.0

99 (MAX)

1-10 QOSMIO E10 Maintenance Manual (960-492)

1.3 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-2 2.5-inch HDD Specifications

Specification

Parameter

TOSHIBA

HDD2189B

TOSHIBA

HDD2194V

TOSHIBA

HDD2188B

TOSHIBA

HDD2191V

Storage size (formatted) 60GB 80GB

Speed (RPM)

Data transfer speed (Mbits/s)

Interface transfer rate (MB/s)

Storage density (Kbpi)

Track density (Ktpi)

Average random seek time

4,200 5,400 4,200

175.0–341.7 202.9–373.3 175.0–341.7 154.3-298.0

100 (Ultra DMA mode)

- 735 (MAX) -

88.1 88.8 88.1 78.9

(read) (ms)

Average random seek time

(write) (ms)

Motor startup time (ms) 4

Specification

Parameter

HGST

G8BC0000Z611

HGST

G8BC00014610

HGST

G8BC0000Z811

HGST

G8BC00014810

Storage size (formatted) 60GB 80GB

Speed (RPM)

Data transfer speed (Mbits/s)

Interface transfer rate (MB/s)

Storage density (Kbpi)

Track density (Ktpi)

Average random seek time (read) (ms)

Average random seek time (write) (ms)

4,200 5,400 4,200 5,400

350 450 (max) 350 450 (max)

100 (Ultra DMA mode)

63 96

Motor startup time (ms) 5 3.5 5 3.5

QOSMIO E10 Maintenance Manual (960-492) 1-11

1 Hardware Overview 1.3 2.5-inch Hard Disk Drive

Specification

Parameter

Storage size (formatted)

Speed (RPM)

Data transfer speed (Mbits/s)

Interface transfer rate (MB/s)

Storage density (Kbpi)

Track density (Ktpi)

Average random seek time (read) (ms)

Average random seek time (write) (ms)

Motor startup time (ms)

FUJITSU

G8BC0001C610

60GB

4,200

330.4

100 (Ultra DMA mode)

3.5

1-12 QOSMIO E10 Maintenance Manual (960-492)

1.4 Optical Drive 1 Hardware Overview

1.4 Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD, CD-R/RW and DVD. It is a high-performance drive that reads DVD at maximum 8-speed, and reads CD at maximum 24-speed (3,600 KB per second). It writes CD-R at up 24- speed and CD-RW at up to 24-speed.

The DVD-ROM & CD-R/RW drive is shown in Figure 1-4. The dimensions and specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-3, Table 1-4.

Figure 1-4 DVD-ROM & CD-R/RW drive

Table 1-3 DVD-ROM & CD-R/RW drive outline dimensions

Parameter Standard value

Outline

dimensions

Maker MATSUSHITA

(G8CC0001X610)

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0 129.4

Mass (g) 200 (+/-10) 190 or less

TEAC

(G8CC0001Y610)

QOSMIO E10 Maintenance Manual (960-492) 1-13

1 Hardware Overview 1.4 Optical Drive

Table 1-4 DVD-ROM & CD-R/RW drive specifications (1/2)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Drive Specification

MATSUSHITA (G8CC0001X610)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

DVD

DVD-ROM MAX 8X CAV (MAX 10800 KB/s)

CD-ROM MAX 24X CAV (MAX 3600 KB/s)

CD-R 4X,8X（CLV), 16x(PCAV), MAX24x(CAV)

CD-RW 4X (CLV)

HSRW 4X,8x,10X (CLV)

USRW 10x(CLV), Max24x(CAV)

PIO mode16.6 MB/s PIO MODE4 supported

DMA mode16.6 MB/s Multi-word MODE2 supported

Ultra DMA mode 33.3 MB/s Ultra DMA MODE2

CD-DA,CD-ROM,CD-ROM XA

CD-R,CD-RW

Photo CD

CD-Extra(CD+),CD-text

DVD-ROM,DVD-R (DVD-R Multi-boarder supported)

DVD-RW(Ver.1.1)

DVD-RAM(2.6GB/4.7GB)

DVD+R, DVD+RW

1-14 QOSMIO E10 Maintenance Manual (960-492)

1.4 Optical Drive 1 Hardware Overview

Table 1-4 DVD-ROM & CD-R/RW drive specifications (2/2)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Drive Specification

TEAC (G8CC0001Y610)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 90 (Average)

DVD-ROM 110 (Average)

DVD

DVD-ROM MAX 8X CAV (4,469 to 10,816KB/s)

CD-ROM MAX 24X CAV (1,545 to 3,600KB/s)

CD-R 4X,10X（CLV), 16x, MAX24x (CAV)

CD-RW 4X (CLV)

HSRW 4X,10X (CLV), 10x (CAV)

USRW 24x (CAV)

PIO mode16.7 MB/s (PIO MODE4 supported)

DMA mode 16.7 MB/s (Multi-word MODE2 supported)

Ultra DMA mode 33.3 MB/s

CD-DA, CD-I

CD-ROM Mode1,CD-ROM XA Modo2 (form1, Form2)

Multi-session Photo CD, Video CD,

Enhanced CD,CD-text

DVD-ROM,

DVD-R (General, Authoring, Single/Multi-boarder)

DVD Video,

DVD-RW (Single/Multi-boarder, Packet)

DVD-RAM (2.6GB/4.7GB)

DVD+R/RW (Single/Multi-boarder, Packet)

QOSMIO E10 Maintenance Manual (960-492) 1-15

1 Hardware Overview 1.4 Optical Drive

1.4.2 DVD Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD, CD-R/RW and DVD. It is a high-performance drive that reads DVD-ROM at maximum 8speed and CD at maximum 24-speed (3,600 KB per second). Also, it writes CD-R at up to 24-speed, CD-RW at up to 10-speed, DVD-R and DVD+R at maximum 8-speed, DVD-RW and DVD+RW at maximum 4-speed, DVD-RAM at maximum 3-speed.

The DVD Super Multi drive is shown in Figure 1-5. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-5, Table 1-6.

Outline dimensions

Figure 1-5 DVD Super Multi drive

Table 1-5 DVD Super Multi drive outline dimensions

Parameter Standard value

Maker

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0

Mass (g) 210 (+/-10)

MATSUSHITA

(G8CC00021610)

1-16 QOSMIO E10 Maintenance Manual (960-492)

1.4 Optical Drive 1 Hardware Overview

Table 1-6 DVD Super Multi drive specifications

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk format

Drive Specification

Matsushita (G8CC00021610)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

DVD

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV

CD-R 24x (Zone CLV)

CD-RW 4X (CLV) HSRW 10X (CLV) USRW 10X (CLV)

DVD-R 8x (Zone CLV)

DVD-RW 4x (Zone CLV)

DVD+R 8x (Zone CLV)

DVD+RW 4x (Zone CLV)

DVD-RAM 3x (ZCLV) (4.7GB)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD, Video CD,

CD-Extra(CD+),CD-text

DVD-R, DVD-RW (Ver1.1)

DVD+R/RW, DVD Video,

DVD-RAM (2.6GB/4.7GB)

QOSMIO E10 Maintenance Manual (960-492) 1-17

1 Hardware Overview 1.5 Keyboard

1.5 Keyboard

A keyboard which consists of 85(US)/86(UK) keys is mounted on the system unit. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-6 is a view of the keyboard.

Figure 1-6 Keyboard

See Appendix E for details of the keyboard layout.

1-18 QOSMIO E10 Maintenance Manual (960-492)

1.6 TFT Color Display 1 Hardware Overview

1.6 TFT Color Display

The TFT color display is 15.0 inch and consists of LCD module and FL inverter board.

1.6.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 262,144 colors with 1,024 x 768 resolution.

Figure 1-7 shows a view of the LCD module and Table 1-7 lists the specifications.

Item

Number of Dots

Dot spacing (mm)

Display range (mm)

Figure 1-7 LCD module

Table 1-7 LCD module specifications

Specifications

G33C00024110 (SHARP)

1,024(W) × 768(H)

0.297(H)× 0.297(V)

304.1(H)× 228.1(V)

QOSMIO E10 Maintenance Manual (960-492) 1-19

1 Hardware Overview 1.6 TFT Color Display

1.6.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module FL.

Table 1-8 lists the FL inverter board specifications.

Table 1-8 FL inverter board specifications

Specifications

G71C0004F210

7 (rms)

(x 2 output)

Input

Item

Voltage (V) 5 (DC)

Power (W)

Voltage (V) 900 (rms)

Current

(f=75KHz)(m A)

Current (f=70KHz)(m A)

1-20 QOSMIO E10 Maintenance Manual (960-492)

1.7 Power Supply 1 Hardware Overview

1.7 Power Supply

The power supply supplies twenty-five different voltages to the system board.

The power supply microcontroller has the following functions.

1. Judges if the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

Table 1-9 lists the power supply output specifications.

QOSMIO E10 Maintenance Manual (960-492) 1-21

1 Hardware Overview 1.7 Power Supply

Table 1-9 Power supply output rating

Power supply （Yes/No）

Name

Voltage

[V]

Power OFF

Suspend mode

Power OFF Boot mode

Battery

Object

PPV

PTV 1.07 No No No CPU, MCH, ICH4-M

PGV 1.20 No No No GPU

1R8-P1V 1.8 No No No CPU, MCH, ICH4-M

1R2- P1V 1.2 No No No MCH

1R25-B1V 1.25

1R5-P1V 1.5 No No No MCH, ICH4-M, GPU

1R5-S1V 1.5

2R5-P2V 2.5 No No

2R5-B2V 2.5

FM-E3V 3.3 No No No Media Bridge

BT-P3V 3.3 No No No Bluetooth

USB0PS-E5V 5

USB1PS-E5V 5

SND-P5V 5 No No No AN12941

A4R7-P4V 4.7 No No No AD1981B, AN12941

MCV 5

P3V 3.3 No No No

P5V 5 No No No

E3V 3.3

E5V 5

S3V 3.3

M3V 3.3

M5V 5

R3V 2.0 -3.6

1.308 -

0.748

No No No CPU

Yes

Yes Yes

Yes

Yes Yes

Yes

Yes Yes

Yes Yes Yes

No No DDR-SDRAM Termination

No ICH4-M

GPU,SDRAM(GFX),SVP,LVD

No No MCH, DDR-SDRAM

No No USB

No PSC

Clock Generator,

Thermal Sensor,Mini-PCI,

SDRAM(SPD), ICH4-M, ,WW-

Tuner, FWH, Super I/O,

LAN,IEEE1394, TVEncoder,

LCD,AD1981B,GPU,SVP,

TMDS, Headphone AMP

Mini-PCI, HDD, ODD, WW-

Tuner, KB, T-PAD, GPU

No No Card Cont, Mini-PCI, MDC

No No PC-Card, USB

No ICH4-M, IR Cont.

No EC/KBC

No EC/KBC, System LED

ICH4-M(RTC)

1-22 QOSMIO E10 Maintenance Manual (960-492)

1.8 Batteries 1 Hardware Overview

1.8 Batteries

The PC has the following two batteries.

❑ Main battery ❑ Real time clock (RTC) battery

Table 1-10 lists the specifications for these two batteries.

Table 1-10 Battery specifications

Battery Name Battery Element Output Voltage Capacity

G71C0002N610

G71C00036610

Main battery

G71C0002N510

Lithium ion 10.8V 3,600 mAh

G71C00036510

Real time clock

(RTC) battery

P71035017110 Nickel hydrogen 2.4V 16 mAh

1.8.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not connected. In resume (instant recovery) mode, the main battery maintains the current status of the computer.

QOSMIO E10 Maintenance Manual (960-492) 1-23

1 Hardware Overview 1.8 Batteries

1.8.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and detects a full charge when the AC adaptor and battery are connected to the computer.

❑ Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off or in suspend mode. (See Table 1-11)

Table 1-11 Time required for charges of main battery

Condition Charging Time

Normal charge About 3.0 to 4.0 hours

Quick charge About 3.0 hours

Charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

❑ Data preservation time

When turning off the power in being charged fully, the preservation time is as follows: (See Table 1-12)

Standby About 3 days

Shutdown, Suspend About 15 days

Table 1-12 Data preservation time

Condition preservation time

1-24 QOSMIO E10 Maintenance Manual (960-492)

1.8 Batteries 1 Hardware Overview

1.8.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system information in memory.

Table 1-13 lists the Time required for charges of RTC battery and data preservation time.

Table 1-13 Time required for charges of RTC battery

Condition Time

Power ON (Lights Power LED) More than 8 hours

Data preservation tome (Full-charged) About a month

QOSMIO E10 Maintenance Manual (960-492) 1-25

1 Hardware Overview 1.9 AC Adapter

1.9 AC Adapter

The AC adapter is used to charge the battery.

Table 1-14 lists the AC adapter specifications.

Table 1-14 AC adapter specifications

Specification

Parameter

Power 90W (Peak 105W)

Input voltage AC 100 to 240V

Input frequency 50Hz/60Hz

Input voltage 1.3A or less

Output voltage DC 15V

Output current 6.0A

G71C00024410

1-26 QOSMIO E10 Maintenance Manual (960-492)

Chapter 2

Troubleshooting Procedures

2 Troubleshooting Procedures

2-ii QOSMIO E10 Maintenance Manual (960-492)

2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

Procedure 1 Power Status Check ............................................................... 2-6

Procedure 2 Error Code Check .................................................................. 2-8

Procedure 3 Connection Check................................................................ 2-14

Procedure 4 Charging Check ................................................................... 2-14

Procedure 5 Replacement Check ............................................................. 2-15

2.4 System Board Troubleshooting................................................................................ 2-16

Procedure 1 Message Check .................................................................... 2-17

Procedure 2 Debugging Port Check......................................................... 2-19

Procedure 3 Diagnostic Test Program Execution Check ......................... 2-35

Procedure 4 Replacement Check ............................................................. 2-35

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-36

Procedure 1 FDD Head Cleaning Check ................................................. 2-36

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-37

Procedure 3 Connector Check and Replacement Check.......................... 2-38

2.6 2.5” HDD Troubleshooting...................................................................................... 2-39

Procedure 1 Partition Check..................................................................... 2-39

Procedure 2 Message Check .................................................................... 2-40

Procedure 3 Format Check....................................................................... 2-41

Procedure 4 Diagnostic Test Program Execution Check ......................... 2-42

Procedure 5 Connector Check and Replacement Check.......................... 2-43

2.7 Keyboard/Touch pad Troubleshooting .................................................................... 2-44

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-44

Procedure 2 Connector Check and Replacement Check.......................... 2-45

QOSMIO E10 Maintenance Manual (960-492) 2-iii

2 Troubleshooting Procedures

2.8 Display Troubleshooting.......................................................................................... 2-46

Procedure 1 External Monitor Check....................................................... 2-46

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-46

Procedure 3 Connector and Cable Check................................................. 2-47

Procedure 4 Replacement Check ............................................................. 2-48

2.9 Optical Drive Troubleshooting ................................................................................ 2-49

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-49

Procedure 2 Connector Check and Replacement Check.......................... 2-49

2.10 Modem Troubleshooting.......................................................................................... 2-50

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-50

Procedure 2 Connector Check and Replacement Check.......................... 2-50

2.11 LAN Troubleshooting.............................................................................................. 2-51

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-51

Procedure 2 Connector Check and Replacement Check.......................... 2-51

2.12 Wireless LAN Troubleshooting............................................................................... 2-52

Procedure 1 Transmitting-Receiving Check ............................................ 2-52

Procedure 2 Antennas' Connection Check ............................................... 2-53

Procedure 3 Replacement Check ............................................................. 2-54

2.13 Sound Troubleshooting............................................................................................ 2-55

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-55

Procedure 2 Connector Check.................................................................. 2-55

Procedure 3 Replacement Check ............................................................. 2-56

2.14 TV Tuner Troubleshooting ......................................................................................2-57

Procedure 1 Connector Check and Replacement Check.......................... 2-57

2-iv QOSMIO E10 Maintenance Manual (960-492)

2 Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart............................................................................. 2-3

Figure 2-2 A set of tool for debug port test ................................................................... 2-19

Tables

Table 2-1 Battery icon.................................................................................................... 2-6

Table 2-2 DC IN icon..................................................................................................... 2-7

Table 2-3 Error code ...................................................................................................... 2-9

Table 2-4 Debug port (Boot mode) error status .......................................................... 2-20

Table 2-5 Debug port (Suspend mode) error status ..................................................... 2-28

Table 2-6 Debug port (Resume mode) error status ...................................................... 2-31

Table 2-7 FDD error code and status ........................................................................... 2-37

Table 2-8 2.5” Hard disk drive error code and status................................................... 2-42

QOSMIO E10 Maintenance Manual (960-492) 2-v

2 Troubleshooting Procedures

2-vi QOSMIO E10 Maintenance Manual (960-492)

2.1 Troubleshooting 2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.) The FRUs covered are:

1. Power supply 6. Display 11. Sound

2. System Board 7. Optical Drive 12. TV Tuner

3. 3.5” USB FDD 8. Modem

4. 2.5” HDD 9. LAN

5. Keyboard 10. Wireless LAN

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 initial configuration of the 3.3 Setting of the hardware configuration in Chapter 3.

The following tools are necessary for implementing the Diagnostics procedures:

1. Diagnostics Disk (Test program for maintenance)

2. Phillips screwdrivers

3. Toshiba MS-DOS system FD

4. Work disk (for USB FDD testing)

5. Cleaning disk kit (for USB FDD head cleaning)

6. PC wraparound card

7. USB FDD

8. USB keyboard and Mouse

9. Tester

10. External CRT monitor

11. USB test module and USB cable

12. Toshiba TEST CD-ROM or ABEX TEST CD-ROM

13. Toshiba-EMI DVD-ROM test disk TSD-1

14. Music CD

15. CD-RW media (recommended :RICOH, Mitsubishi Kagaku supporting 4x media)

16. Headphone

17. Microphone

18. LAN wraparound connector

19. RJ-11 connector checker LED and module cable

20. PC for communication test

QOSMIO E10 Maintenance Manual (960-492) 2-1

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask the user if a password is registered and, if it is, ask him or her to enter the

password.

 Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

 Make sure the External USB floppy disk drive is empty.

2-2 QOSMIO E10 Maintenance Manual (960-492)

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

QOSMIO E10 Maintenance Manual (960-492) 2-3

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (2/2)

2-4 QOSMIO E10 Maintenance Manual (960-492)

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVDROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting Procedures in Section 2.6.

4. If an error is detected on the keyboard test, perform the Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is detected on the display test, perform the Display Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive Troubleshooting Procedures in Section 2.9.

7. If an error is detected on the Modem test, perform the Modem Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures in Section 2.11.

9. If an error is detected on the Wireless LAN test, perform the Wireless LAN Troubleshooting Procedures in Section 2.12.

10. If an error is detected on the Sound test, perform the Sound Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the TV-tuner test, perform the TV tuner Troubleshooting Procedures in Section 2.14.

QOSMIO E10 Maintenance Manual (960-492) 2-5

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check

Procedure 2: Error Code Check

Procedure 3: Connection Check

Procedure 4: Charging Check

Procedure 5: Replacement Check

Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon

 DC IN icon

The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights green Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

2-6 QOSMIO E10 Maintenance Manual (960-492)

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights green DC power is being supplied from the AC adapter.

Blinks orange Power supply malfunction*1

Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2.

Check 2 If the DC IN icon does not light, go to Procedure 3.

Check 3 If the battery icon does not light orange or green, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C00024410.

QOSMIO E10 Maintenance Manual (960-492) 2-7

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds

 Error code (8 bit)

“1” On for one second

“0” On for half second

Interval between data bits Off for half second

The error code begins with the least significant digit.

Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

2-8 QOSMIO E10 Maintenance Manual (960-492)

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter)

2*h Main battery

3:h 2nd battery

4*h S3V output

5*h 1R5-C1V output

6*h 1R5-C1V output

7*h PPV output

8*h PTV output

9*h E5V output

A*h E3V output

B*h 2R5-P2V output

C*h PGV output

D*h 1R25-B1V output

E*h 2R5-B2V output

F*h -

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 16.5V.

11h Common Dock output voltage is over 16.5V.

12h Current from the DC power supply is over 12.0A.

13h Current from the DC power supply is over 0.5A when there is no load.

14h Abnormal current has been sensed.

QOSMIO E10 Maintenance Manual (960-492) 2-9

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 Main Battery

Error code Meaning

20h Over voltage has been sensed.

21h Main battery charge current is over 12.0A.

22h Main battery discharge current is over 0.5A when there is no load.

23h Main battery charge current is over 3.9A when AC adapter is not connected.

24h Abnormal current has been sensed.

25h Main battery charge current is over 0.3A when the charging is off.

 Second Battery

Error code Meaning

31h Second battery charge current is over 12.0A.

32h Second battery discharge current is over 0.5A when there is no load.

33h Second battery charge current is over 3.1A when AC adapter is not connected.

34h Abnormal current has been sensed.

35h Second battery charge current is over 0.3A when the charging is off.

 S3V output

Error code Meaning

40h S3V voltage is 2.81V or less when the computer is powered on/off.

45h S3V voltage is 2.81V or less when the computer is booting up.(CV support)

 1R5-C1V output

Error code Meaning

50h 1R5-C1 voltage is over 1.80V when the computer is powered on/off.

51h 1R5-C1 voltage is 1.275V or less when the computer is powered on.

52h 1R5-C1 voltage is 1.275V or less when the computer is booting up.

53h 1R5-C1 voltage is 1.275V or less while the computer is suspended.

54h 1R5-C1 voltage is abnormal while the computer is suspended. (CV support)

55h 1R5-C1 voltage is 1.275V or less when the computer is booting up. (CV support)

2-10 QOSMIO E10 Maintenance Manual (960-492)

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 1R5-C1V output

Error code Meaning

60h 1R5-C1V voltage is over 2.16V when the computer is powered on/off.

61h 1R5-C1V voltage is 1.275V or less when the computer is powered on.

62h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

63h 1R5-C1V voltage is 1.275V or less while the computer is suspended.

64h 1R5-C1V voltage is abnormal while the computer is shutdown. (CV support)

65h 1R5-C1V voltage is 1.275V or less when the computer is booting up. (CV support)

 PPV output

Error code Meaning

70h PPV voltage is over 1.80V when the computer is powered on/off.

71h PPV voltage is 0.56V or less when the computer is powered on.

72h PPV voltage is 0.56V or less when the computer is booting up.

73h PPV voltage is 0.56V or more when the computer is powered off.

 PTV

Error code Meaning

80h PTV voltage is over 1.26V when the computer is powered on/off.

81h PTV voltage is 0.68V or less when the computer is powered on.

82h PTV voltage is 0.68V or less when the computer is booting up.

83h PTV voltage is 0.68V or more when the computer is powered off.

84h PTV voltage is 0.68V or less while the computer is suspended.

 E5V output

Error code Meaning

90h E5V voltage is over 6.00V when the computer is powered on/off.

91h E5V voltage is 4.50V or less when the computer is powered on.

92h E5V voltage is 4.50V or less when the computer is booting up.

93h E5V voltage is 4.50V or more when the computer is powered off.

94h E5V voltage is 4.50V or less while the computer is suspended.

QOSMIO E10 Maintenance Manual (960-492) 2-11

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 E3V output

Error code Meaning

A0h E3V voltage is over 3.96V when the computer is powered on/off.

A1h E3V voltage is 2.81V or less when the computer is powered on.

A2h E3V voltage is 2.81V or less when the computer is booting up.

A3h E3V voltage is 2.81V or more when the computer is powered off.

A4h E3V voltage is 2.81V or less when the computer is suspended.

 2R5-P2V output

Error code Meaning

B0h 2R5-P2V voltage is over 3.00V when the computer is powered on/off.

B1h PPV voltage is 1.53V or less when the computer is powered on.

B2h PPV voltage is 1.53V or less when the computer is booting up.

B3h PPV voltage is 1.53V or more when the computer is powered off.

 PGV output

Error code Meaning

C0h PGV voltage is over 1.62V when the computer is powered on/off.

C1h PGV voltage is 0.68V or less when the computer is powered on.

C2h PGV voltage is 0.68V or less when the computer is booting up.

C3h PGV voltage is 0.68V or more when the computer is powered off.

C4h PGV voltage is 0.68V or more while the computer is suspended.

 1R25-B1V output

Error code Meaning

D0h 1R25-B1V voltage is over 1.50V when the computer is powered on/off.

D1h 1R25-B1V voltage is 1.063V or less when the computer is powered on.

D2h 1R25-B1V voltage is 1.063V or less when the computer is booting up.

D3h 1R25-B1V voltage is 1.063V or more when the computer is powered off.

D4h 1R25-B1V voltage is 1.063V or less while the computer is suspended.

2-12 QOSMIO E10 Maintenance Manual (960-492)

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 2R5-B2V output

Error code Meaning

E0h 2R5-B2V voltage is over 3.00V when the computer is powered on/off.

E1h 2R5-B2V voltage is 2.125V or less when the computer is powered on.

E2h 2R5-B2V voltage is 2.125V or less when the computer is booting up.

E3h 2R5-B2V voltage is 2.125V or more when the computer is powered off.

E4h 2R5-B2V voltage is 2.125V or less while the computer is suspended.

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step:

 Connect a new AC adapter and AC power cord. If the error still exists, go to

Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

QOSMIO E10 Maintenance Manual (960-492) 2-13

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

C Adapte

Power cord

System board

Battery pack

Any of the connectors may be disconnected. Perform Check 1.

Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If these cables are connected correctly, go to Check

Check 2 Replace the AC adapter and the AC power cord with new ones.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket.

Check 2 Make sure the battery pack is properly installed. If the battery is properly installed,

go to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Return the temperature to normal

operating condition. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

2-14 QOSMIO E10 Maintenance Manual (960-492)

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

Check 1 Replace the AC adapter with a new one. If the AC adapter is still not functioning

properly, perform Check 2.

Check 2 Replace the system board with a new one.

QOSMIO E10 Maintenance Manual (960-492) 2-15

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

2.4 System Board Troubleshooting

This section describes how to determine if the system board is defective. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check

Procedure 2: Debugging Port Check

Procedure 3: Diagnostic Test Program Execution Check

Procedure 4: Replacement Check

2-16 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.

 If there is no error message, go to Procedure 2.

 If MS-DOS or Windows XP is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set

the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad RTC battery ***

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(f) *** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs. The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.

PRESS ANY KEY TO CONTINUE.

If any other error message displays, perform Check 3.

QOSMIO E10 Maintenance Manual (960-492) 2-17

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Check 3 The IRT checks the system board. When the IRT detects an error, the system stops

or an error message appears.

If one of the following error messages (1) through (17), (24) or (25) is displayed, go to Procedure 4.

If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures in Section 2.7.

If error message (19), (20) or (21) is displayed, go to the 2.5” HDD Troubleshooting Procedures in Section 2.6.

If error message (22) or (23) is displayed, go to the 3.5” FDD Troubleshooting Procedures in Section 2.5.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) CMOS CHECKSUM ERROR (5) CMOS BAD BATTERY ERROR (6) FIRST 64KB MEMORY ERROR (7) FIRST 64KB MEMORY PARITY ERROR (8) VRAM ERROR (9) SYSTEM MEMORY ERROR (10) SYSTEM MEMORY PARITY ERROR (11) EXTENDED MEMORY ERROR (12) EXTENDED MEMORY PARITY ERROR (13) DMA PAGE REGISTER ERROR (14) DMAC #1 ERROR (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) FDC ERROR (24) TIMER INTERRUPT ERROR (25) RTC UPDATE ERROR

2-18 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Debugging Port Check

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test

The test procedures are follows:

1. Connect the debug test cable to the connector PJ3400 of the system board. For disassembling to connect the test cable, refer to Chapter 4.

2. Connect the debug port test cable and RS-232C cross-cable to the test board.

3. Connect the RS-232C cross-cable to the PC that displays the results.

RS-232C Cross cable

PC for displaying test result

Test board

Debugging port test cable

System board

PJ3400

4. Boot the computer in MS-DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for starting D port into FDD and input “FD starting drive:>dport”.)

The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 4.

7. When the D port status falls into any status in Table 2-4, execute Check 1.

QOSMIO E10 Maintenance Manual (960-492) 2-19

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (1/8)

D port status Inspection items Details

F000h

F001h

F005h

F007h

Permission of A20 and Clear of software reset bit

Prohibition of APIC

Initialization of MCHM, ICHM

Initialization of Super I/O

Initialization of debug port

Dummy read of 3rd Bus data

PIT CH0 initialization (for HOLD_ON)

BIOS rewrite factor flag initialization

CHECK SUM CHECK

EC/KBC rewrite check

If “rewrite” is requested, go to “BIOS rewrite process”.

Transition of process to System BIOS IRT when returned to S3)

BIOS rewrite request check

BIOS rewrite request check if Checksum check error occurred on except Boot Block or rewrite is required by user. “BIOS rewrite process”.

Transits to System BIOS IRT.

BIOS rewrite

Transition to protected mode

Boot block checksum (halts when error)

Checksum other than boot block (skip when returned to S3)

Key input

Check of Tilde key, Tab key if a key is pressed

Initialization of ICHM. D31

DRAM configuration

Permission of cache (L1 cache only)

Memory clear

Transition to real mode and copy of BIOS to RAM

2-20 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (2/8)

D port status Inspection items Details

F009h

F100h

Saving key scan code

Setting TASK_1ms_TSC

Controlling fan

Initializing sound items (for BEEP)

Enabling system speaker

Releasing mute

Making the volume max.

When request BIOS, EC/KBC

Blinks green (cycle:2s, on:1s, off:1s)

rewriting

When BIOS ROM abnormal Blinks orange (cycle:2s, on:1s, off:1s)

Key input Prohibition of USB

BEEP

Waiting for key

Reading CHGBIOSA.EXE / CHGFIRMA.EXE

FDC reset Setting parameters for 2HD(1.44MB)

Reading of first sector, If it is the data of

1.44MB (2HD), the media type is definite.

Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root directory.

Read 1 sector of the root directory

directory start header and calculates the sector

Reading of EXE header of “CHGBIOSA.EXE” and

Retrieval of entry of “CHGBIOSA.EXE”

/“CHGFIRMA.EXE” from the sector read. “CHGFIRMA.EXE”, key input when error occurred.

Execution of “CHGBIOSA.EXE” and “CHGFIRMA.EXE”

Prohibition of cache

Initialization of H/W (before DRAM recognition)

Initialization of MCHM

Initialization of ICH4M.D31.Func0

Initialization of ICH4M.D31.Func1

Initialization of USB.Func0,1,2,7

Initialization of ICH4M.D31.Func3

Initialization of ICH4M.D31.Func5

Initialization of TI

Initialization of PIT channel 1 (Setting the refresh interval “30µs”)

QOSMIO E10 Maintenance Manual (960-492) 2-21

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (3/8)

D port status Inspection items Details

F101h

F102h

F103h

Checking DRAM type and size (at cold boot)

Testing the stuck area of SMRAM

Configuring cache memory

Permission of L1/L2 cache memory

Checking the access of a CMOS (Only in Cold Boot)

Examining the battery level of CMOS

Checksum check of CMOS

Initializing data in CMOS (1)

Setting up IRT status

Storing the size of DRAM

Branch of resuming( only in Cold Boot)

When unsupported memory connected, beeps and halts. When DRAM size = o, halts.

When it can not be used, halts.

When error detected, halts

(Setting of boot status and IRT busy flag, The rest bit is 0)

When a CMOS error is detected, it does not branch.

To resume error process

If “resume status code” is not set, no resume occurs.

Resume error check S3 recovery error (ICH) Resume error F17AH SM-RAM checksum check Resume error F173H Memory configuration change check Resume error F173H Checksum check of system BIOS RAM area Resume error F179H Checksum check of expansion memory Resume error F176H Checksum check of PnP RAM Resume error 177H To resume process (RESUME_MAIN)

Returns the CPU clock to “Low”

Prohibition of all SMI

Clears resume status

Returns to ROM

2-22 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (4/8)

D port status Inspection items Details

F105h

F106h

Copying ROM/RAM of system BIOS

SMRAM initialization

WakeUp factor check

SMRAM base rewriting and CPU state map saving for BIOS

Permission of SMI based on ASMI

Initialization of devices which need initialization before PCI bus initialization

Forwards the area of C0000h to EFFFFh to PCI (prohibition of DRAM)

Sets resume error request

Halts, when error occurred

PIT test (at Cold boot only) and initialization Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read. Initialization of PIT channel 0 (Setting of timer interruption interval to 55ms) Initialization of PIT channel 2(Setting of the sound generator frequency to 664Hz) Test of PIT channel 1 (Check whether the refresh

signal works normally in 30 micro-s refresh interval.) The system halts when the time is out.

CPU clock measurement

F107h

Saving memory configuration to buffer

Reading of EC version

Update of flash ROM type

Judging of destination (Japan or except Japan) based on DMI data

Permission of SMI except auto-off function

Battery discharge current control (1CmA)

AC adapter rated over current control

Dividing procedures for time measuring by IRT

Setting for clock generator

CPU Initialization Geyserville support check Setting of CPU clock to “high"

Graphics Aperture Size setting

QOSMIO E10 Maintenance Manual (960-492) 2-23

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (5/8)

D port status Inspection items Details

(F107h)

F108h

CMOS default setting check Defaults set if bad battery, bad checksum (ROM,

CMOS) is detected)

ACPI table initialization (for execution of option ROM)

Initialization of devices which need initialization before PCI bus initialization

AC’97 control

Initialization of temperature control information

KBC initialization

VGA display off, Reset control

Sound initialization

PC multi-box status acquisition

HC initialization, USB Device recognition and initialization

Control of built-in LAN permission/prohibition

PIC initialization

PIC test

Password Initialization

PCI bus initialization (connection of DS Bus)

F109h

F10AH

Initialization of LAN information

Check of WakeUp factor

Task generation for waiting INIT_PCI completion

CMOS data initialization (2)

PnP initialization

Setting of setup items

Waiting for the completion of Multi-box status check

H/W setting based on resource

Task generation for waiting PnP resource making completion

Serial interruption control (before use of interruption)

PnP H/W initialization

PC card slot initialization

SIO initialization (for models supporting SIO)

FIR initialization (for models supporting FIR)

PCI automatic configuration Making of work for automatic configuration

2-24 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Acquisition of PCI IRQ

QOSMIO E10 Maintenance Manual (960-492) 2-25

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (6/8)

D port status Inspection items Details

F10Bh

F10Ch

F10Dh

F10Eh

F10Fh

F110h

Configuration

Saving of VGA configuration result

Task generation for waiting PCI_CONFIGURATION completion

Initialization of H/W needed after PCI configuration

Printer port setting

HDD initialization sequence start

FDD initialization (built-in support machine

only)

Enabling power off

Output code generation

FIRST_64KB_CHECK (Check of first 64KB memory)

INIT_INT_VECTOR (Initialization of vectors)

INIT_NDP (Initialization of NDP)

INIT_SYSTEM

(Initialization of system)

Storing of CMOS error status to

IRT_ERR_STS_BUF

CD POWER SW contorl

(CD play support model)

Timer initialization start

EC initialization & Reading of battery

information

Update of system BIOS (Update of EDID

information for LCD)

INIT_DISPLAY

Waiting for VGA chip initialization completion

Waiting for Display access completion

F111h Calling VGA BIOS

F113h

F114h

DISP_LOGO

SYS_MEM_CHECK Check of convention memory in the protected

Displaying logo

mode (boot)

F115h

EXT_MEM_CHECK Check of exception in the protected mode

(boot)

F116h

Check of exception in the

DPORT=F1117h/F116H when error

protected mode

INIT_SYS_MEM Initialization of conventional memory (Reboot)

2-26 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (7/8)

D port status Inspection items Details

F118h

F119h

F11Ah

F11Bh

F11Ch

F11Dh

F11Eh

F11Fh

CHK_DMA_PAGE Check of DMA Page Register (Boot)

CHECK_DMAC Check of DMAC (Boot)

INIT_DMAC Initialization of DMAC (Boot)

CHECK_PRT Check of printer port existence

CHECK_SIO Check of SIO

BOOT_PASSWORD (password check)

Waiting for FDD initialization completion (In the case of “Reboot”)

Waiting for HDD initialization completion

Check of key input during IRT (waiting for KBC initialization completion) I/O LOCK process ATA priority initialization

(In the case of “Boot”) BM loading process Initialization of BM Check of key input during IRT (waiting for KBC initialization completion)

Input of password BM open

EX_IO_ROM_CHECK Check of option I/O ROM

PRE_BOOT_SETUP

Saving of value in 40:00h (for SIO saving/restoring)

Setting of font address for resume password

Setting of repeat parameter for USB KB

Final check of key input during IRT

Storing of T_SHADOW_RAM_SIZE

Update of system resource before boot

Rewriting of memory map data of INT15h E820h function

Waiting for AC-Link initialization completion

Renewal table for DMI

Copying ACPI table to uppermost of extension memory

Waiting for completion of BIOS rewriting of PSC version

QOSMIO E10 Maintenance Manual (960-492) 2-27

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (8/8)

D port status Inspection items Details

(F11Fh) Waiting for completion of setting clock generator

When error occurred, halts at DPORT=F11FH

Waiting for completion of initialization of Serial

port (PC supporting SIO)

Cancel of NMI Mask

TIT check sum

Clearance of the IRT flag of Runtime side

Update of check sum of Runtime side

Hibernation branch

Initialization of Bluetooth

Check of target maintenance card

Prohibition of unused PC card

Setting Wakeup status data for ACPI

HW initialization before Boot, Waiting for

initialization completion

Notifies the DVI connection status to VGA BIOS

Setting of battery save mode

Setting of date

Waiting for Bluetooth initialization completion

Update of DMI Wakeup factor, Update of SM-

BIOS structure table

PCI device configuration space close

Cache control

Process for CPU (Make the CPU clock to be set

by SETUP)

Waiting of motor-off completion of disabled HDD

Final decision of USB FDD drive information

Post processing of PRE_BOOT_SETUP

Clearance of PWRBTN_STS

Enabling POWER Button

Measure on chip set defective

Clearance of IRT status F121h

Update of check sum of Runtime side

F1FFh End

2-28 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-5 Debug port (Suspend mode) error status (1/3)

D port status Inspection items Details

F130h Release resources used for identification of

F131h

F132h

Sets the parallel port to D0 state (PRT support model)

fingerprint. (For model supporting the fingerprint identification)

When powering-off request from OS is required, waiting for the completion of dividing process because waiting in SUSPEND of Runtime returns the process to OS.

Forced execution of dividing (Permission of SMI for dividing)

Waiting for completion of dividing

After prohibiting of all SMI, permits I/O trap(EHCI) and external SMI.

Starts dividing to transmit periodically extension command (every 25 seconds) not to generate time-out of power-off.

Clears resume/power-off status.

Storing and initializing of special configuration register

Prohibits clock control.

Recognition of suspending for boot/ resume

Branch of resume mode (DPORT=F133h/F132h) or boot mode(DPORT=F134h/F133h)

F133h Powering-off during resuming Halts HC.

F134h

Resume error check in suspend mode.

Checks if external cards are connected (If PNP

Execution of driver for suspend

Clearing of data for Remote Lockout

Storing of FDD register

Storing of USB register

Halt of HC.

If in password process, recovers display information.

Starts sequence for storing display system.

Checks if in IRT.

OS exists, does not check.)

(Models supporting built-in FDD)

QOSMIO E10 Maintenance Manual (960-492) 2-29

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-5 Debug port (Suspend mode) error status (2/3)

LED Status Test item Contents

(F134h)

Storing of SIO

Storing of PCMCIA card

Storing CPU register

Permission of system area, memory cache (to work at high-speed)

Suspending of HDD

Storing KBC,SCC and MOUSE

Storing of PCI device

Storing of PIT

Starts sequence for storing display system.

Storing of PIC

Storing of DMAC

Storing of system status command port

Storing of RTC

Storing of original HW for system

F135h

Suspending of HDD (boot)

Transition to S5 of Bluetooth (boot) (For models supporting Bluetooth)

F135h

Suspending of boot /resume for password (Stores password information into Flash ROM.)

F13Ah

F13Bh

Calculation of check sum (conventional memory)

Suspending for boot mood

Processing of VGA –off (boot)

Suspending of boot/ resume for PnP

Waiting for completion of suspending for HDD password

Prohibition of PCI arbiter

Setting of Wakeup event

Power-off of PC card

Re-setting backup current

(Stores PnP resource information into Flash ROM.)

Forced off of fan

Checks whether off-process for resume is needed

2-30 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-5 Debug port (Suspend mode) error status (3/3)

LED Status Test item Contents

(F13Bh)

Isolates built-in LAN.

Makes the power of sound off.

Makes the power of Dock off. (Models supporting Dock)

F13Ch

F13Dh

Serial interrupt control

Calculation of check sum of PnP RAM area Not work in suspending for boot

Power LED control during suspending

Model-unique processing just before suspending Waiting for completion of dividing for suspending Stops dividing of extension command for power off.

Measure for USB over current

Acquires how to turn the power off.

Resets by EC. (when required)

Makes not to send Eject Power Off command when turn the power off by the date check of alarm power on.

Prohibition of all SMI

F13Eh

Initializing of special register in suspending

Calculates the check sum of SMRAM and stores it in SMRAM. Calculates the checksum of system BIOS in the IRT side.

Setting status of suspend completion

Prohibition of L1&L2

Power off Completion of BIOS

Checksum does not match during IRT

QOSMIO E10 Maintenance Manual (960-492) 2-31

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-6 Debug port (Resume mode) error status (1/4)

LED Status Test item Contents

F100h Refer to IRT

F101h Refer to IRT

F102h Refer to IRT

F103h

F122h

F123h

Refer to IRT

Clears flag for SMI control.

Renewal of Resume counter

Checks the WakeUp factors.

Rewriting of SMRAM BASE

I/O LOCK processing

Initializing devices necessary for initialization before initializing PCI bus

(Models supporting I/O LOCK)

Initializing of PIT

Initializing of PIT channel 0 (Sets the interval of timer interruption to 55ms) Initializing of PIT channel 2 (Sets the sound generator frequency to 664Hz)

Measuring CPU clock

Recovery of PIC register

Initialization of devices necessary for initialization before initializing PCI bus 2

Check of parameter block A

Permission of SMI other than auto-off function

Control of excess of rated input power

Control of battery discharging current (1CmA)

Control of excess of rated current of AC adapter

Dividing for measuring of IRT time

Setting to clock generator

Initializing of CPU

Updating micro-code

Check of supporting Geyserville

Sets the CPU clock to High.

Setting of Graphics Aperture Size

AC'97 control

Initializing of temperature control information

Initializing of KBC

VGA display-off and Reset control, Starts VGA recovery.

Start recovery of VGA

2-32 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-6 Debug port (Resume mode) error status (2/4)

LED Status Test item Contents

F123h

F124h

F125h

Initializing of sound

Acquires the multi-box status.

Control of permission/prohibition for built-in LAN

Check of the checksum of conventional memory

Initializing of PCI devices

Check of WakeUp factors after initializing PCI bus Waiting for initializing of devices which have to be initialized before setting HW

by PnP resource

Recovery of each device (1)

Initializing of HC, recognizing of USB devices connection and initializing the USB devices

Resume error 74H

Waiting for completion of MultiBox status check

Processing of RESUME for PnP

F126h

Check of HDD pack connection

Start of IDE device resume sequence

Recovery of user alarm setting and cancel of alarm power-on function

Tentative initialization of printer port

Serial interrupt control

Waiting for the completion of VGA power-down control (because the VGA configuration can not be seen)

Processing of RESUME for PCI

Recovery of FDC

Checks slots that were in ON status during suspending ( for fingerprint identification)

Recovery of PCMCIA card

Error when an ATA card is pulled out Resume error 7BH

Executing of dividing process of device detection of PC card

Initializing COM

Initializing FIR

Resume error when HDD is mounted DPORT=F172h

(only one time)

Enable of power-off switch

Initializing EC and start of reading battery information

QOSMIO E10 Maintenance Manual (960-492) 2-33

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-6 Debug port (Resume mode) error status s (3/4)

LED status Test item Contents

F126h

Initializing of DMAC

Recovery of each device(2)

Setting of setup items

Initializing of VGA BIOS in resume Waiting for VGA power on

F127h

F129h

F12Ah

F12Bh

Call of VGA BIOS

Processing of password for RESUME

Recovery of each device(3) Recovery of COM register

Recovery of DMAC register

PnP Resume processing (2

Motor-off of disabled HDD

Waiting for completion of KBC initializing (not in ACPI mode)

Waiting for completion of USB initializing (not in ACPI mode)

Recovery of USB register

Recovery of CPU register

Processing of SIO dummy-reading

Resetting NDP interruption

Recovery of system, status, command and port Wakeup check

Initializing of printer mode

Notifies the device change status to the high rank.

Setting WAKEUP status data for ACPI

)

Initializing HW just before booting or waiting for the completion

Notifies the DVI connection status to VGA BIOS

Setting battery saving mode

Setting of date

Waiting for the completion of Bluetooth initializing (models supporting Bluetooth) Renewal of Wakeup factor of DMI and SM-BIOS structure table

Closing PCI device configuration area

Cache control

Process related to CPU

Setting of CPU clock to SETUP designation

Waiting for motor-off of disabled HDD

2-34 QOSMIO E10 Maintenance Manual (960-492)

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-6 Debug port (Resume mode) error status (4/4)

LED status Test item Contents

F12Ch

Final decision of USB FDD information

After process of PRE_BOOT_SETUP

Clears PWRBTN_STS.

Enables Power Button.

Measures against chip set defective

Waiting for the completion of recovery of VGA register

Recovery of PIT register

Recovery of PCI configuration register

Recovery of PIC MASK

Executing of driver for RESUME

Waiting for the completion of recovery of FDD

Checks if the power-off switch is pressed or not during resume processing/

(models supporting built-in FDD)

Suspends if pressed.

Executes HOTKEY F1 when booting in instant security

F12Dh

F12Eh

F12Fh

FFh (In ACPI mode / not in ACPI mode)

(Not in ACPI mode) Clears key buffer

(In ACPI mode) Clears IRT status.

(In ACPI mode)

Clears flag in Resume process

Acquires Wake Up Vector address.

Clears key buffer.

Renewal of date/time

ACPI mode on

Recovery of write-protected status before.

Initializing printer port

Returning to the main process

QOSMIO E10 Maintenance Manual (960-492) 2-35

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Printer test

7. Async test

8. Hard Disk test

9. Real Timer test

10. NDP test

11. Expansion test

12. CD-ROM/DVD-ROM test

13. Wireless LAN test

14. LAN/Modem/Bluetooth/IEEE1394 test

15. Sound test

If an error is detected during these tests, go to Procedure 4.

Procedure 4 Replacement Check

The system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace the system board with a new one.

2-36 QOSMIO E10 Maintenance Manual (960-492)

2 Troubleshooting Procedures 2.5 USB 3.5” FDD Troubleshooting

2.5 USB 3.5” FDD Troubleshooting

This section describes how to determine if the USB 3.5” FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: FDD Head Cleaning Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.

Insert the Diagnostics Disk in the floppy disk drive of the computer, turn on the computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.

If the test program cannot be executed on the computer, go to Procedure 3.

2-36 QOSMIO E10 Maintenance Manual (960-492)

2.5 USB 3.5” FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the FDD of the computer, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-7 FDD error code and status

Code Status

01h Bad command

02h Address mark not found

03h Write protected

04h Record not found

06h Media replaced

08h DMA overrun error

09h DMA boundary error

10h CRC error

20h FDC error

40h Seek error

60h FDD not drive

80h Time out error (Not ready)

EEh Write buffer error

FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

QOSMIO E10 Maintenance Manual (96 2-37

2 Troubleshooting Procedures 2.5 USB 3.5” FDD Troubleshooting

Procedure 3 Connector Check and Replacement Check

The USB FDD connector may be disconnected from the system board, TV board or SD board. Check visually that the connector is connected firmly.

Check 1 Make sure the following cables and connectors are firmly connected to the system

board, TV board and SD board.

PJ4611

USB FDD

CN4620

PJ4621

PJ9616

CN9510 CN9500

CN9501

If any of the connections are loose, reconnect firmly and repeat Procedure 2. If there is still an error, go to Check 2.

Check 2 The USB FDD may be defective or damaged. Replace it with a new one. If the

USB FDD is still not functioning properly, perform Check 3.

Check 3 Replace the system board with a new one following the steps in Chapter 4,

Replacement Procedures.

2-38 QOSMIO E10 Maintenance Manual (960-492)

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

2.6 2.5” HDD Troubleshooting

This section describes how to determine if the 2.5” HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5” HDD

troubleshooting procedures are executed. Transfer the contents of the hard disk to floppy disks or other storage drive(s). For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition or a logical DOS drive on drive C. If the problem still exists, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still exists, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

QOSMIO E10 Maintenance Manual (96 2-39

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure of no floppy disk in the FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 5.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Check SETUP to see whether the Hard Disk option is set to Not used. If it is set to

Not used, choose another setting and return to Check 1. If it is not set to Not used, go to Check 4.

Check 4 Using the SYS command of the MS-DOS, transfer the system to the 2.5” HDD. If

the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 5.

Check 5 The 2.5” HDD and the connector of the HD board or of the system board may be

disconnected (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert the connectors firmly. If they are firmly connected, go to Procedure 3.

2-40 QOSMIO E10 Maintenance Manual (960-492)

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Format Check

The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format an 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT

C:/S/U.

If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition

is not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If the HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command.

If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

QOSMIO E10 Maintenance Manual (96 2-41

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still exists, go to Procedure 5.

Table 2-8 2.5” Hard disk drive error code and status

Code Status

05 HDD - HDC NOT RESET ERROR

07 HDD - DRIVE NOT INITIALIZE

09 HDD - DMA BOUNDARY ERROR

0B HDD - BAD TRACK ERROR

BB HDD - UNDEFINED ERROR

08 HDD - OVERRUN ERROR (DRQ ON)

01 HDD - BAD COMMAND ERROR

02 HDD - ADDRESS MARK NOT FOUND

04 HDD - RECORD NOT FOUND ERROR

10 HDD - ECC ERROR

20 HDD - HDC ERROR

40 HDD - SEEK ERROR

80 HDD - TIME OUT ERROR

11 HDD - ECC RECOVER ENABLE

AA HDD - DRIVE NOT READY

CC HDD - WRITE FAULT

E0 HDD - STATUS ERROR

0A HDD - BAD SECTOR

EE HDD - ACCESS TIME ERROR

DA HDD - NO HDD

12 HDD - DMA CRC ERROR

2-42 QOSMIO E10 Maintenance Manual (960-492)

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Connector Check and Replacement Check

The HDD is connected to the connector of the system board through the HD board. The connecting portion may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks to check the connecting portion:

Check 1 Make sure the following connectors are firmly connected to the HDD and system

board.

HDD

PJ1800

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The 2.5” HDD may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

QOSMIO E10 Maintenance Manual (96 2-43

2 Troubleshooting Procedures 2.7 Keyboard/Touch pad Troubleshooting

2.7 Keyboard/Touch pad Troubleshooting

To determine if the computer’s keyboard is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning properly.

2-44 QOSMIO E10 Maintenance Manual (960-492)

2.7 Keyboard/Touch pad Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Connector and Replacement Check

The keyboard, Touch Pad or Touch pad flexible cable may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

1. If the keyboard malfunctions, start without Check 1.

2. If the Touch pad malfunctions, start with Check 3.

Check 1 Make sure the keyboard cable is securely connected to the system board.

＜System board＞

Keyboard

PJ3200

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The keyboard or its cable may be damaged. Replace it with a new one following

the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 5.

Check 3 Make sure the Touch pad flexible cable is firmly connected to the system board.

Touch Pad

Touch pad flexible cable

＜System board＞

PJ3201

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still

an error, go to Check 4.

Check 4 The Touch Pad or Touch pad flexible cable may be damaged. Replace it with a

new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 5.

Check 5 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

QOSMIO E10 Maintenance Manual (96 2-45

2 Troubleshooting Procedures 2.8 Display Troubleshooting

2.8 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External Monitor Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector and Cable Check

Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, then boot the computer. The computer automatically detects the external monitor.

If the external monitor works correctly, the internal LCD may be damaged. Go to Procedure 3.

If the external monitor appears to have the same problem as the internal monitor, the system board may be damaged. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the computer’s floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and

Diagnostics for details. If an error is detected, go to Procedure 3.

2-46 QOSMIO E10 Maintenance Manual (960-492)

2.8 Display Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connector and Cable Check

The LCD Module is connected to the system board by an LCD/FL cable. The FL inverter board is also connected to the system board by an LCD/FL cable. And the FL is connected to the FL inverter board by the HV cable. The connectors may be disconnected from the system board or the FL inverter board, or they may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4.

LCD

LCD/FLケーブ

Fluorescent Lam

HV cable

＜FL Inverter board＞

CN3

CN1

CN2CN4

＜System board＞

PJ5600

QOSMIO E10 Maintenance Manual (960-492) 2-47

2 Troubleshooting Procedures 2.8 Display Troubleshooting

Procedure 4 Replacement Check

The FL, FL inverter board, LCD module, and system board LCD/FL cable are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

If the FL does not light, perform Check 1.

If characters or graphics on the internal display are not displayed clearly, perform Check 4.

If some screen functions do not operate properly, perform Check 4.

If the FL remains lit when the display is closed, perform Check 5.

Check 1 Replace the FL with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists, perform Check 2.

Check 2 The LCD/FL cable or HV cable may be defective or damaged. Replace the

FL/LCD or HV cable with a new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 3.

Check 3 The FL inverter board may be defective or damaged. Replace the FL inverter board

with a new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 4.

Check 4 The LCD module may be defective or damaged. Replace the LCD module with a

new one following the instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still exists, perform Check 5.

Check 5 The system board may be defective or damaged. Replace it with a new one

following the instructions in Chapter 4, Replacement Procedure.

2-48 QOSMIO E10 Maintenance Manual (960-492)

2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures

2.9 Optical Drive Troubleshooting

To check if the optical drive is defective or malfunctioning, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Prepare the tools before the test. (Refer to tools for implementing the Diagnostics procedures on page 2-1.)

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The optical drive may be disconnected from the system board or faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connector has been firmly connected to the optical drive

and the system board.

＜System board＞

Optical Drive

PJ1820

If the connection is loose, reconnect it firmly and return to Procedure 2. If there is

still an error, perform Check 2.

Check 2 The optical drive may be faulty. Replace the optical drive with a new one

following the steps in Chapter 4. If the optical drive is still not functioning properly, perform Check 3.

Check 3 The system board may be faulty. Replace it with new one following the

instructions in Chapter 4.

QOSMIO E10 Maintenance Manual (960-492) 2-49

2 Troubleshooting Procedures 2.10 Modem Troubleshooting

2.10 Modem Troubleshooting

To check if the modem is defective or malfunctioning, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Modem Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

An MDC (Modem Daughter Card) is used as the modem for this computer. The MDC is connected to the sound board which is connected to the system board. If the modem malfunctions, these connections or boards may be bad or the MDC might be faulty.

Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connections are firmly connected.

MDC cable

MDC

RJ11

＜SD board＞

PJ3000

CN9510

＜System board＞

CN9500

If any connector is disconnected, connect it firmly and return to Procedure 1. If there is still an error, perform Check 2.

Check 2 The Modem jack may be faulty. Replace it with a new one. If the modem function

is still not working properly, perform Check 3.

Check 3 The MDC may be faulty. Replace it with a new one following the steps in Chapter

4. If the modem function is still not working properly, perform Check 4.

Check 4 The sound board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the modem function is still not working properly, perform Check 5.

2-50 QOSMIO E10 Maintenance Manual (960-492)

2.10 Modem Troubleshooting 2 Troubleshooting Procedures

Check 5 The system board may be faulty. Replace it with a new one following the

instruction in Chapter 4.

QOSMIO E10 Maintenance Manual (960-492) 2-51

2 Troubleshooting Procedures 2.11 LAN Troubleshooting

2.11 LAN Troubleshooting

To check if the computer’s LAN is defective or malfunctioning, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the LAN/Modem/Bluettoth/IEEE1394 Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2

Procedure 2 Connector Check and Replacement Check

The LAN function is mounted on the system board. If the LAN malfunctions, the connection is bad or the system board might be faulty.

Disassemble the computer following the steps described in Chapter 4.

＜System board＞

PJ5600

RJ-45 JACK

2-52 QOSMIO E10 Maintenance Manual (960-492)

2.12 Wireless LAN Troubleshooting 2 Troubleshooting Procedures

2.12 Wireless LAN Troubleshooting

This section describes how to determine if the computer's Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Transmitting-Receiving Check

Procedure 2: Antennas' Connection Check

Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Check 1 Execute Wireless LAN test program to check the transmitting-receiving function

of the wireless LAN. You will need a second computer that can communicate by the wireless LAN. Perform the test following the instructions described in Chapter

If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2.

QOSMIO E10 Maintenance Manual (960-492) 2-53

Toshiba qosmio e10 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY PRECAUTIONS

Conventions

Acronyms

Keys

Key operation

User input

The display

Chapter 1 Hardware Overview

Chapter 2 Troubleshooting Procedures

Chapter 3 Tests and Diagnostics

Chapter 4 Replacement Procedures

Appendices

Chapter 1 Contents

1.3 2.5-inch Hard Disk Drive

1.6 TFT Color Display

Main battery

Chapter 2 Contents

2.5 USB 3.5” FDD Troubleshooting

2.6 2.5” HDD Troubleshooting

2.9 Optical Drive Troubleshooting