Toshiba Perception Attendant User Guide

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ATTENDANT CONSOLE

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TOSHIBA

TABLE OF CONTENTS

Introduction
Console Display Panel.
Console Keyboard.
Volume Control
Handset/Headset.
Emergency Switches

Answering An Incoming Call

Extending A Call To An Idle Directory Number.

..............................

..................... 2-4

.......................

...........................

..........................

........................

..................

.4-6

..

Extending A Call To A Busy Directory Number. . 8-9

Timed Recall
Attendant Recall.
Calling An Outside Number.

.............................

.........................

.................

Calling A Directory Number. ................

Holding A Call On An LPK Key ..............

Through Dialing
Trunk-To-Trunk Call
Serial Call

Exclusion Keys (Splitting).
Verify
Paging

................................

................................

Meet-Me-Page

..........................

.....................

...............................

................

............................

Attendant Conference. ..................

Overflow.

Position Busy
Join Key
Activating Night Service

Night Answering Connections.

Remote Access To System Services.
Speed Dialing-System

Trunk Control. ..........

...............................

............................

................................

....................

.............

...........

......................

.*.

............ .29-30

Account Number Recording .................

Message Waiting.

Display and Set Date/Time
Cancel All Call Forwarding.
System Initialize

Emergency Transfer
Phone Directory

..........................

..................

.................

..........................

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Cover

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Copyright 1983 Toshiba

Telecom

I

INTRODUCTION

EMERGENCYTRANSFER

Your PERCEPTION attendant console has been
designed to provide easy access to the wide range
of features offered by your Toshiba telephone
system. The console is equipped with a Display
Panel, Keyboard, Volume Control, and either a

handset or headset. A detailed description of the
console features and operations is found in the
following text.

CONSOLE DISPLAY PANEL

The console display panel includes a Busy Lamp
Field and the following displays: Incoming Call
Identification, Calling Source Number, Class of

Service, Call Destination Number, and Call

Destination Status.

If the system goes completely out of service and
the MAJOR ALARM lamp is not on, the Emergency
Transfer switch (located on the underside of the
console on the side nearest the dial pad) can be used
to manually set the system into Emergency Transfer

operation. Operating the switch will disconnect
existing calls and connect the designated stations
directly to the outside lines.

TO OPERATE THE EMERGENCY TRANSFER

DEPRESS THE

l MAJOR ALARM LED lights

TO RESTORE NORMAL OPERATION

DEPRESS THE

l MAJOR ALARM LED goes off

m

(EMTI

BUTTON

BUTTON

BUSY LAMP FIELD

The Busy Lamp Field (B LF) displays 100 2-digit
numbers
“hundreds group” identifier that shows which
group is currently being displayed. The display
alternates between groups in response to
operations of the

the console).

(00-99),

and is equipped with a

m

key (located on the face of

(continued)

A

CANCEL ALL CALL FORWARDING

CONSOLE DISPLAY PANEL (continued)

It is possible for the Attendant Console to cancel
all Call Forwarding arrangements set up by station
users.

TO CANCEL ALL CALL FORWARDING

1. DEPRESS AN IDLE

l R LS LED goes off

m

KEY

. LPK LED lights

2. DIAL THE CALL FORWARDING CANCEL
CODE

l All CFD arrangements are cancelled

3. DEPRESSTHE

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

m

KEY

SYSTEM INITIALIZE

The Initialize
underside of the console is used to reset system logic
in the event of a system malfunction. This switch

should be used prior to resorting to the Emergency
Transfer switch.

WARNING:

This switch should be used only in extreme situations

as it will cause all calls in the system to be dropped.

TO INITIALIZE THE SYSTEM

1. DEPRESS THE INT SWITCH

l MAJ LED lights momentarily
l RLS LED goes off
l NITE
l MIN LED lights

2. DEPRESSTHE

l System switches to DAY operation

3. SET SYSTEM TIME & DATE

l MIN LED goes off

4. PROCEED WITH

(INT)

&

POS BSY

switch located on the

LEDs

light

m

KEY

NORM.ALSYSTEM

OPERATIONS

INCOMING CALL IDENTIFICATION

The Incoming Call Identification (ICI) display

is a backlighted panel that indicates the type of

call that is currently connected to a console Loop

B

key. Twelve different displays are possible:

TIE - Tie Trunk

CO - CO trunk

WAT- WATS trunk

FX - Foreign exchange trunk

OPR - Dial “0” call

RCL - Recall

SER - Serial call

HLD- Held call recall

TIM - Timed reminder (Camp-on, RNA, etc.)

LNI -

DID call to listed directory number 1
LN2 - DID call to listed directory number 2
INT - Intercept

CALLING SOURCE NUMBER

The Source

(SRC)

display is a 3-character,
7-segment LED display that gives the attendant the
number of the calling station or trunk.

CLASS OF SERVICE

Class of Service

(COS)

is displayed as a

2-

character, 7-segment LED display, giving the

attendant the Class of

Servicf

of the calling station

or trunk.

CALL DESTINATION NUMBER

The Destination

(DEST)

display is a 3-character,

7-segment LED display showing the station or

trunk called by the attendant.

(continued)

A

CONSOLE DISPLAY PANEL

CALL DESTINATION STATUS

The status (STATUS) display is a backlighted

panel which indicates the status of the called station

or trunk. Eight different displays are possible:

RNG
BSY- Called station is busy
DND
FWD - Called station is forwarded to the

RST

HNT- Called station was busy and hunting

VCT- Called number does not exist or isdisabled
TLK

-

Called station is ringing

-

Called station is in Do Not Disturb mode

number now displayed as DEST

-

Attempted connection is not allowed

has

occured

displayed as DEST

-

Attendant is in a voice connection with

the called party

to the number now

CONSOLE KEYBOARD

The console keyboard design includes a display

window, two horizontal rows of 10 keys each, a

12-key dial pad, and a vertical row of four keys.
The faceplate display window houses the following
displays:

Trunk Group Busy (TGB) provides 10 numbered

LEDs

to indicate the status of trunk groups O-9.

ALARM

Call Waiting (CW) LED indicates that an

LEDs

for MAJOR, MINOR and TAPE:

MAJOR: Alarm occurs when the system is

not functional and is accompanied
by an emergency transfer.

Ml NOR : Alarm indicates system clock is

not set or ringing power failure

MDR:

unanswered call is waiting for the attendant.

Alarm indicates a problem with
external SMDR equipment.

(continued)

DISPLAY and SET DATE/TIME

Your telephone system has an internal clock that
must be set to the correct date and time in order for
features such as Traffic Measurement and Station
Message Detail Recording to be effective.

TO DISPLAY DATE

DEPRESSTHE

l The date is then displayed:

SRC cos

Month

TO SET DATE

ENTER THE 6-DIGIT DATE (via the dial pad)

IN THE FOLLOWING FORMAT: MMDDYY

e.g. For January 1, 1983, enter 010183

l The new date will appear in the display

TO DISPLAY TIME

DEPRESSTHE

TIME

l The time is then displayed:

SRC

Hours Minutes

TO SET TIME

ENTER THE

IN THE FOLLOWING FORMAT: HHMMSS

e.g. For

l The new time will appear in the display

The time is displayed and ‘entered in the 24-hour

clock form (for any hour after 12 noon, add 12)

TO START THE CLOCK AND CLEAR THE
DISPLAY

DEPRESSTHE

l Display clears

71

Day

(

cos DEST

6-DIGIT

9:30

e.g.

TIME (via the dial pad)

AM, enter 093000

9:30

AM is 0930

9:30

PM is 2130

(-1

KEY

DEST

Year

KEY A SECOND

Seconds

KEY A THIRD TIME

rToSH’=A-

MESSAGE WAITING

If your console is designated as the Message
Center, you may indicate to the called station that
a message is waiting.

TO LEAVE A MESSAGE WAITING SIGNAL

1. PROCESS THE CALL IN THE NORMAL
MANNER

2. IF BUSY OR NO ANSWER:

l DEPRESS THE

l MSG LED lights
l MW indication is set

l DEPRESSTHE

l DEST &STATUS displays go off

3. PROCEED AS NORMAL CALL

TO CANCEL MESSAGE WAITING

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

2. DIAL STATION DIRECTORY NUMBER

l DEST is displayed as digits are dialed
l MSG LED shows status of MW of called station

(i.e., if MW is active on that station, the LED

will be on)

3. DEPRESSTHE

l MSG LED goes off (if it was on)
l MW condition is cleared at called station

TO CANCEL& MESSAGE WAITING SIGNALS

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED goes on

2. DIAL “ALL CLEAR” ACCESS CODE

l All MW conditions in the system are cancelled

3. DEPRESSTHE

l LPK LED goes off
l RLS LED lights

m

m

m

m

m

KEY

m

KEY

KEY

KEY

KEY

KEY

CONSOLE KEYBOARD

(conthed)

The lower horizontal row of keys are all equipped
with

LEDsand

MSG :

(reading from left to right) are labeled:
Activates Message Waiting feature if

console is designated as Message Center
SER CALL: Activates the Serial Call feature
SP DIAL: Activates the Speed Dial-System feature

JOIN: Connects two parties which have reached

the attendant on two different

m

PAGE: Provides the attendant with a direct,

push-to-talk access to one paging zone

or All Page
LPK 1-4: The four Loop Keys are used for

answering and originating calls
RLS:

Releases the console from any connection

The upper horizontal row of keys, with the exception

of the HOLD key, are all equipped with

LEDs

and

(reading from left to right) are labeled:

NITE:

Activates the Fixed, Flexible and

Universal Night Answering features

POS BSY: Used to “busy out” one position of a

2-console system

SPARE: Reserved for future use

BUZZ:

Allows the attendant to select whether

or not a signal tone will be heard during

a Call Waiting condition

CONF: Activates an attendant conference (up to

six parties including the attendant console)

OVE RF LOW: Transfers waiting calls to an alternate

answering point

VER/CRG:

Overrides a’busy station, trunk or a
Do Not Disturb condition. It is also used
to record an account number when
extending a call

EXCL DEST: Excludes the destination party

from a 3-way conversation

EXCL SRC: Excludes the source party from a

3-way conversation

HOLD:

Holds calls connected to Loop keys

keys

CONSOLE KEYBOARD

(continued)

ACCOUNT NUMBER RECORDING

The dial pad is of the standard 1 Z-key alpha-numeric
configuration and is used to dial both internal and
outgoing calls from the console.

The four keys in the vertical row on the right of the
console are not equipped with

LEDs,

and are labeled

(from top to bottom) :

DIS TOD: Displays the time and date from the

system clock. While being displayed
the clock can be corrected

BLF: Used to alternate between the

“hundreds groups” displayed on the
console

RLS SRC: Disconnects the source party from a

Loop key

RLS DEST: Disconnects the destination party

from a Loop key

VOLUME CONTROL

A volume control for the console tone signal
is located on the rear of the console below the Busy
Lamp Field housing.

Your system automatically records the details
of some or all of the calls you make to or receive
from outside the system. Recorded calls may be
assigned account numbers for billing purposes

(

digits). Perform the following before

extending the call:

TO RECORD AN ACCOUNT NUMBER

1. START FROM A NORMAL VOICE
CONNECTION

l LPK LED on
l ICI, SRC displays on

2. DEPRESS THE

l Connection on hold

l

VER/CRG

(

LED lights

KEY

3. DIAL ACCOUNT NUMBER ON THE DIAL PAD

(

l When number is complete:

l

l Talking connection reestablished

digits)

VER/CRG

LED goes off

4. PROCESS THE CALL NORMALLY

HANDSET/HEADSET

Your console may be used with either a handset
or headset (whichever is the most comfortable and
convenient for you to use), which may be plugged
in on either side of the unit. Also, the handset cradle
may be mounted on either side of the console.

,

TRUNK CONTROL

(continued)

EMERGENCY SWITCHES

TO PASS A TRUNK TO A STATION

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

m

KEY

2. DIAL STATION NUMBER

l DEST displays station number
l STATUS displays RNG

3. STATION ANSWERS

l STATUS changes to TLK

4. DIAL THE TRUNK ACCESS CODE

l SRC displays station number
l COS displays station COS
l DEST displays trunk access code and number
l EXCL SRC lights
l Receive trunk dial tone

5. DEPRESSTHE

l RLS LED lights
l LPK
l Station is free to dial on trunk

&

EXCL SRC

TO RELEASE TRUNK CONTROL

m

KEY

LEDs

and all displays go off

(TGB

1. DEPRESS AN IDLE (KEY

l R LS LED goes off
l LPK LED lights

2. DIAL m

mm

, FOLLOWED BY THE

TRUNK ACCESS CODE

l TGB LED goes off
l Control is released

3. DEPRESSTHE

l RLS LED lights

l LPK LED goes off

m

KEY

LED is on)

Two switches are located on the underside of
the console. These switches are for emergency use
only and are labeled as follows:

EMT: The Emergency Transfer switch allows the

attendant to set the EMT circuits manually

in the event of a system malfunction.

INT:

The Initialize switch is used to reset the
system logic in the event of a system
malfunction.

CONSOLE OPERATION

ANSWERING AN INCOMING CALL

1.

YOU WILL HEAR AN INCOMING CALL

SIGNAL

l ICI lights and SRC is displayed
l LPK LED flashes

2.

DEPRESS THE APPROPRIATE

l LPK LED lights
l Signalling stops

3.

YOU ARE CONNECTED TO THE CALL

l Make an appropriate response

m

KEY

EXTENDING A CALL TO AN
IDLE DIRECTORY NUMBER

1. DIAL THE DIRECTORY NUMBER

l EXCL SRC LED lights steadily when first

digit is dialed

l Voice path to caller is broken
l DEST is displayed as digits are dialed
l STATUS displays RNG
l You hear ring tone

2. DEPRESS

l LPK LED, all displays go off

l RLS LED lights

l Console becomes idle
l Caller hears ring tone

1

KEY

NOTE:

1) If

you wish to announce the call, wait for the

called party to answer before depressing the

m

key.

2) If the call remains unanswered after (
seconds, the call will be returned to your console
as a Timed Recall.

EXTENDING A CALL TO A BUSY
DIRECTORY NUMBER

(With Camp-on/Call Waiting)

1. DIAL THE DIRECTORY NUMBER

l EXCL SRC LED lights steadily when first

digit is dialed

l Voice path to the caller is broken

l DEST is displayed as digits are dialed
l STATUS displays BSY
l If you hear nothing (Camp-on), go to Step 2

l If you hear ring tone (Call Waiting), go to

Step 4A

l If you hear busy tone, go to Step 3B (it

indicates that Camp-on/Call Waiting is not

possible for one of the following reasons) :

TRUNK CONTROL

Your console allows you to control access to any

trunk group for the purpose of allocating special

facilities. When you have taken control of a trunk

group, a station user trying to access that group

will be routed to your console (ICI displays OPR).

(In some systems a few executive stations will be
allowed to override your control.) The caller’s name
should be listed to be called when a trunk is available.

TO TAKE CONTROL OF A TRUNK GROUP

1. DEPRESS AN IDLE

l LPK LED lights

l

R

LS LED goes off

2.

DIAL

RR T;;I

TRUNK ACCESS CODE

.TGB

(trunk group busy) LED lights

l Control is in effect

I

3. DEPRESS THE

l RLS LED lights
l LPK LED, all displays go off

IF A STATION USER CALLS A CONTROLLED
TRUNK

1. STATION DIALS ACCESS CODE

l Console signals
l LPK LED flashes
l ICI lights
l SRC and COS are displayed

2. DEPRESS THE APPROPRIATE

l LPK LED lights
l Voice connection is established with caller

If a trunk is available, proceed as in ‘*Through

Dialing/:

name and station for a callback and then release.

If no trunk is available, take the caller’s

m

KEY

, FOLLOWED BY THE

m

KEY

m

KEY

B

(continued)

A

(continued)

SPEED DIALING-SYSTEM

Speed dialing allows you and other extension
users to use a 2 - digit code in place of a full
telephone number when making calls. The Speed

Dial-System list of telephone numbers must be stored

via the attendant console, but, once stored, all

numbers are accessible to all extensions. A maximum
of 90 telephone numbers may be stored.

TO MAKE A CALL WITH SPEED DIAL-SYSTEM

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

2. DEPRESSTHE

3.

DIAL THE 2-DIGIT ADDRESS CODE FOR THE
TELEPHONE NUMBER YOU WISH TO CALL

*The

system will dial the number for you

TO STORE A NUMBER

1.

DEPRESS THE

an

a

key)

l The SP DIAL LED flashes

2. DIAL:
a) The 2 - digit code (10 through 99) you wish

to associate with the telephone number

b)

The trunk access code

c)

The

q

allow time for trunk dial tone to appear)

d)

The telephone number

3.

DEPRESS THE

The SP DIAL LED goes off
The code and telephone number are stored

m

KEY

71

71

KEY

KEY (do not depress

key (this inserts a 3-second pause to

r-==l

KEY AGAIN

EXTENDING A CALL TO A BUSY

DIRECTORY NUMBER

a) Another call is previously in Camp-on/

Call Waiting (only one is allowed per
station).

b)

Camp-on/Call Waiting is not permitted due

to system restrictions (called station is
dialing or in a conference call).

2. DEPRESSTHE

l EXCL DEST LED lights
l EXCL SRC LED goes off
l You have a voice connection with the caller

3A. IF THE CALLER WISHES TO WAIT
4A. DEPRESS THE

l LPK LED, all displays go off

l RLS LED lights

l Console becomes idle

If the call remains unanswered for
the call will be returned to your console as a Timed
Recall.

3B. IF THE CALLER DOES NOT WISH TO WAIT

OR IF NO CAMP-ON IS ALLOWED

4B. DEPRESSTHE

l Called station is released from console

l DEST display is cleared

l Another DN can be dialed if requested

5B. DEPRESSTHE

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle ,

m

a

m

m

KEY

KEY

KEY

(continued)

KEY

(

I

seconds,

TIMED RECALL

REMOTE ACCESS TO SYSTEM

If an extended call remains unanswered for

(

) seconds, the call will be returned to

your console.

1. YOU WILL HEAR AN INCOMING CALL
SIGNAL

l ICI lights (TIM); SRC and DEST are displayed
l LPK LED flashes
l STATUS is displayed:

RNG for ring - no answer
BSY for Camp-on, Call Waiting

2. DEPRESS THE APPROPRIATE

l LPK LED lights
l Signalling stops

m

KEY

3. YOU ARE CONNECTED TO THE CALL

l Make an appropriate response

4A. IF THE CALLING PARTY (SRC) WISHES

TO WAIT

5A.

DEPRESS THE

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

4B. IF THE CALLING PARTY

m

KEY

(SRC)

DOES NOT

WISH TO WAIT

5B. DEPRESSTHE

l DEST, STATUS displays go off
l Called station is released
l Another DN can be dialed, if requested

6B. DEPRESSTHE

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

-1

m

KEY

KEY

SERVICES

This feature allows a user outside of your system
to access the system services via an exchange network
connection. The user dials a preselected exchange

number to connect to your system and then dials
a 3-digit authorization code. The user may then make
a call just as it is done from inside the system normally.

The authorization code used by the outside user

is controlled by the Attendant Console and may be
changed anytime.

The trunk(s) used for this service (and, therefore,

the exchange number dialed by the outside user)

may be permanently fixed or may be assigned by
your console each time it is needed (it is a

programmable option). In addition, the trunks may

be arranged (by system programming) to operate in

the Remote Access mode in both DAY and

service or N ITE service only.

TO ASSIGN OR CHANGE THE AUTHORIZATION
CODE

1. DEPRESS AN IDLE

l

R

LS LED goes off

l LPK LED lights

2. DIAL THE ACCESS CODE

3. DIAL THE AUTHORIZATION CODE

4. DEPRESS THE

l LPK LED goes off
l RLS LED lights
l Console becomes idle

m

m

KEY

KEY

TO SELECT TRUNK(S) TO BE USED WITH

REMOTE ACCESS TO SYSTEM

Process as in Night Answer Connections using the

number as the directory number. All trunks
assigned to this number will function in the Remote
Access to System mode. System programming will
determine if Remote Access is functional in both
DAY and

NITE

service or

NITE

service only.

NITE

P-TOSHIBA

ITOSnlBAY

NIGHT ANSWERING CONNECTIONS

(continued)

UNIVERSAL NIGHT ANSWERING

1. DEPRESS AN IDLE

l LPK LED lights
l RLS LED goes off

2. DEPRESSTHE

l

NITE

LED flashes

l Receive dial tone

3. DIALTHETRUNKACCESSCODE FOLLOWED
BY ITS EQUIPMENT NUMBER

l Dial tone stops when the first digit is dialed
l First two digits are displayed as DEST, but

shift to SRC when the number is completed

l LPK LED goes dark and dial tone returns

when the number is completed

If a non-existent access code or trunk equipment
number is dialed, you will hear the overflow tone.
Depress the

71

4. DEPRESSTHE

l RLS LED lights

. NITE, LPK

LEDs

Repeat above steps to make additional assignments.

m

KEY

m

KEY

key and redial.

m

KEY

go off

ATTENDANT RECALL

A station user, while talking to another party, may

recall the console for the purpose of asking the attendant

to take a message or to “park” the call on a busy station.

1. YOU WILL HEAR AN INCOMING CALL
SIGNAL

l ICI lights
l LPK LED flashes

2. DEPRESS THE APPROPRIATE

l LPK LED lights steadily

l EXCL SRC LED lights
l Signal stops
l STATUS displays
l You have a voice connection with the DEST party,

(RCL),SRC,

ILK

COS,

DESTaredisplayed

m

KEY

SRC party is separated from the conversation

3.

DEPRESS THE

l The DEST party (recalling party) is disconnected
l You have a voice connection with the SRC party

@=-!

KEY

4. PROCESS IN THE SAME MANNER AS A
NEWLY ANSWERED CALL

CALLING AN OUTSIDE NUMBER

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

2. DIAL THE DESIRED TRUNK ACCESS CODE

l DEST displays trunk number, STATUS

displays TLK

l Receive trunk dial

3. DIAL THE DESIRED NUMBER

4. DEPRESS THE
THE CALL

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

NOTE:

To extend the call to a station, depress the

proceed to dial the station DN in the usual way.

m

KEY

ton,e

m

KEY TO TERMINATE

m

and

-TosH’=A-

CALLING A DIRECTORY NUMBER

1. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

2.

DIALTHE

l DEST is displayed as the digits are dialed

DIRECTORY NUMBER

3A. IF THE DIRECTORY NUMBER IS BUSY

l STATUS displays BSY
l You hear busy tone

3B. IF THE DIRECTORY NUMBER IS IDLE

l STATUS displays RNG
l You hear ring tone
l Party answers
l STATUS changes to TLK
l You have a voice connection with called party

4. DEPRESS THE
THE CALL

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

HOLDING A CALL ON AN

In some cases you may wish to hold a call on an

key while you gather more information or page someone.

DEPRESS THE

l LPK LED winks

l RLS LED lights

l All displays off

l Calling/Called party on hold hears MOH, if equipped

*You

are free to originate or answer calls on

other

m

keys

TO RECONNECT

DEPRESS THE APPROPRIATE

l LPK LED lights

l RLS LED goes off
l ICI, SRC, COS, DEST, STATUS displays on
l You have a voice connection with the SRC

m

KEY

m

KEY TO TERMINATE

Ej

KEY

m

lLPKl

KEY

KEY

m

NIGHT ANSWERING CONNECTIONS

Night connection assignments are stored in system

memory. Set-up is required only upon initial

installation or when changes are required. Flexible
night answering allows any number of trunks to be
assigned to the same station. Any trunks not assigned
a night station will cause the Universal Night Answer

(UNA)

signal to be activated.

FLEXIBLE NIGHT ANSWER

1. DEPRESS AN IDLE

l LPK LED lights
l R LS LED goes off

2. DEPRESSTHE

l

NITE

LED flashes

l Receive dial tone

3. DIALTHETRUNKACCESSCODE FOLLOWED
BY ITS EQUIPMENT NUMBER

l Dial tone stops when the first digit is dialed

l First two digits are displayed as DEST, but

shift to SRC when the number is completed

l LPK LED goes dark and dial tone returns

when the number is completed

If a non-existent access code or trunk equipment
number is dialed, you will hear the overflow tone.
Depress the

m

4. DIAL THE DIRECTORY NUMBER

l Dial tone stops after the first digit
l DN is displayed as DEST
l LPK LED lights
l Receive dial tone

REPEAT STEPS 3 and 4 to make additional

5.

assignments

6. DEPRESSTHE

l RLS LED lights
l NITE, LPK

LEDs

If a non-existent DN is dialed, you will hear the

overflow tone. Depress the

redial.

m

KEY

m

KEY

key and redial.

,

m

KEY

go off

-1

(DN)

key and

p-TOSHIBAI-q

ACTIVATING NIGHT SERVICE

All LPK keys must be idle before activating this
feature; use single or multiple console instructions
(depending upon your system’s design).

SINGLE CONSOLE

TO ACTIVATE NIGHT SERVICE

1. DEPRESS EITHER THE
KEY

l

NITE

and POS BSY

l All existing Night Service selections are activated
l RLS LED goes off

2. UNPLUG THE HANDSET/HEADSET

l Console keyboard is removed from service

TO CANCEL NIGHT SERVICE

1. PLUG IN THE HANDSET/HEADSET

l Console keyboard is activated

l

NITE

and POS BSY

l RLS LED lights

l System is in Day Service

MULTIPLE CONSOLES

TO ACTIVATE NIGHT SERVICE

j..

DEPRESS EITHER THE

KEY

a) If the other console is still active:

l POS BSY LED lights
l Your console is removed from service

b)

If the other console is already in POS BSY:

l

NITE

and POS BSY

l System is in Night Service, all existing Night

Service selections are activated

2. UNPLUG THE HANDSET/HEADSET

l Console keyboard is removed from service

TO CANCEL NIGHT SERVICE

1. PLUG IN HANDSET/HEADSET

l Console keyboard is activated

l

NITE

and POS BSY

l RLS LED lights
l System is in Day Service

m

LEDs

LEDs

m

LEDs

LEDs

OR

light

go off

OR

light

go off

m

m

THROUGH DIALING

Requests may be received from stations or tie

line users for dialing access to numbers or trunks

from which they are restricted.

1. YOU WILL HEAR AN INCOMING CALL
SIGNAL

l ICI lights

l LPK LED flashes

2. DEPRESS THE APPROPRIATE

l LPK LED lights steadily
l Signal stops
l You have a voice connection with the calling

(S

RC) party

(OPR),

SRC, COS are displayed

m

KEY

3. DIAL THE DESIRED TRUNK ACCESS CODE

l EXCL SRC LED lights steadily
l STATUS displays TLK

l Voice connection with the calling party is

broken

l Receive trunk dial tone

4. DEPRESS THE

m

KEY TO TERMINATE

THE CALL

. RLS LED lights

.The

calling

(SRC)

station may dial on the

selected trunk

TRUNK-TO-TRUNK CALL

A call from outside the system that has been

answered at your console can be connected to an
outgoing line.

1. DIAL THE DESIRED TRUNK ACCESS CODE

l EXCL SRC LED lights
l Outgoing trunk number is displayed as DEST
l STATUS displays TLK
l Receive trunk dial tone

2. DIAL THE DIRECTORY NUMBER

TRUNK-TO-TRUNK

3. DEPRESSTHE

l RLS LED lights
l All displays go off
l LPK LED goes off or winks (LPK on hold)

m

KEY

CALL

(continued)

depending on the type of trunk involved in

the connection

Some types of trunk lines give no signal when the
distant party disconnects, and this makes automatic
release of a trunk-to-trunk connection impossible.

If

you attempt to establish a connection between

two such trunks, the connection will be made but the

call will remain on the L PK in a “hold” condition.

You will be required to enter the call periodically

to verify its status and, ultimately, to disconnect it.

4. TO RE-ENTER A TRUNK-TO-TRUNK CALL

5. DEPRESSTHE

l LPK LED lights steadily
l ICI, SRC, DEST, STATUS displays on
l A 3-way conversation is established

m

KEY

6A. IF THE CONVERSATION IS STILL IN

PROGRESS

7A. DEPRESS THE

l RLS LED lights

l All displays go off

l LPK LED winks (LPK on hold)

m

KEY

6B. IF THE CALL HAS BEEN COMPLETED

7B. DEPRESSTHE

l DEST is disconnected
l DEST, STATUS displays go off

8B. DEPRESS THE

m

m

KEY

KEY TO TERMINATE

THE CALL

l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle

JOIN KEY

The

I/

key allows you to connect one LPK

line with another LPK line. In a typical operation; a

call has returned to your console unanswered on LPK

#I,

and the called party must be paged.

1.

DEPRESS THE

l LPK
l Caller is put on hold
l RLS LED lights

#I

2. PAGE CALLED PARTY

3. CALLED PARTY CALLS ATTENDANT

l LPK

l R LS LED goes off

l ICI, STATUS, COS are displayed

#2

4. DEPRESS
CALL

l LPK

5.

I

NFORM PARTY #2 OF THE CALL ON LPK

6.

C

IEPRESS

l ICI, STATUS, COS displays go off

l LPK

7.

C

IEPRESS m

l LPK
l LPK
l ICI, SRC, COS

#2

THE

#2

#2

#I

original call on LPK

l DEST displays DN from LPK
l STATUS displays TLK
l A 3-way conversation is established

8. DEPRESSTHE

l LPK
l RLS LED lights
l The two parties remain connected

#I

m

KEY

LED winks

LED flashes

m

KEY #2 TO ANSWER THE

LED lights

m

KEY

goes on hold

KEY

#I

LED goes off

LED changes from wink to steady

LEDs

light and identify the

#I

#2

m

KEY

LED, all displays go off

#l

TOSHIBA’-

OVERFLOW

When your console becomes very busy,. it is

possible to divert calls that have been

unanswered for over (

)

seconds to an

wartmg

alternate answering point. Substituting “0” for the
trunk access code and equipment number, designate
the alternate answering point using the Night
Answering Connections instructions.

TO ENGAGE OVERFLOW

DEPRESSTHE

[q

KEY

. OVFL LED lights

l Overflow is engaged

TO RELEASE OVERFLOW

DEPRESSTHE

l OVFL LED goes off
l Overflow is disengaged

)

KEY

POSITION BUSY

The

m

console “busy”, preventing additional incoming calls
from being assigned to your console. Calls will be
djverted to the second console in the system.

If onlv one console is
the

[posBsyj

the

(

key.

TO USE POSITION BUSY

DEPRESSTHE

l If only one console is in the system (or the

other console is in POS BSY), the POS BSY

and

NITE LEDs

Service)

l If the other console is active in the system,

POS BSY LED lights

TO RELEASE POSITION BUSY

DEPRESSTHE

l POS BSY LED goes off

l

NITE

l Your console is now active

key allows you to make your

eauioDed

in

vour svstem.

key will have the same effect as

)I

KEY

light (system is in Night

m

KEY

LED goes off (if it was on)

SERIAL CALL

FOR AN INCOMING CALL THAT REQUESTS

TWO OR MORE STATIONS

1. DEPRESSTHE

[m

KEY

2. DIAL THE FIRST STATION NUMBER AND
EXTEND CALL USING NORMAL

PROCEDURES

When the call is completed and the station user
hangs up, the call will be returned to your console
with an ICI display of SER. Repeat above steps if a
third station is required, otherwise process as a
normal call.

EXCLUSION

I

Use of the Exclusion (

keys enables you to split a three-way connection and

KEYS (SPLIT TIN G)

1

and

m

)

allows you to converse privately with either the
“source” or “destination” party. When you are
involved in a 3-way connection, it is possible to:

a) Talk privately with the called party (DEST)

b)

Talk privately with the calling party (SRC)

c) Form a 3-way voice connection consisting of

yourself, and both the calling and called

parties

TO TALK TO THE CALLED PARTY PRIVATELY

DEPRESSTHE

l EXCL SRC LED lights

l You may talk to the called party privately,

I-

(ExcludeSource)

KEY

the calling party cannot hear you

The Exclude Source condition activates au

toma ticall y

when you start dialing to extend a call

/.
. .

:

:-.
,‘.

:

!.
‘,

EXCLUSION KEYS (SPLITTING)

(continued)

TO TALK TO THE CALLING PARTY PRIVATELY

DEPRESS THE

Key

l EXCL DEST LED lights
l You may talk to the calling party privately,

the called party cannot hear you

TO FORM A

EITHER AN EXCL SRC OR EXCL DEST

CONDITION

DEPRESS THE APPROPRIATE

l EXCL SRC or EXCL DEST LED will go off
l You and the other two parties may converse

freely

TO RELEASE A CALL WHILE IN ANY OF THE
ABOVE CONDITIONS (connecting the calling and
called parties)

DEPRESS THE

l LPK LED, all displays go off
l RLS LED lights
l SRC and DEST parties are connected

3-WAY

m

(

(Exclude Destination)

CONVERSATION FROM

m

KEY

KEY

ATTENDANT CONFERENCE

(continued)

TO RELEASE FROM CONFERENCE

6. DEPRESSTHE

l CONF LED changes to steady
l LPK LED goes off
l RLS LED lights
l Console is idle

0

Conference continues

m

KEY

TO RECALL THE CONSOLE BY A CONFEREE

(station user)

7. STATION USER FLASHES THE HOOKSWITCH
OR DEPRESSES

0

Console signals

l LPK LED flashes
l CONF LED flashes

8. DEPRESS THE APPROPRIATE

0

Signal stops

l LPK and CONF

*Console and recalling party have a voice

connection

l Remaining conferees continue to conference

9. PROCEED FROM STEP 4

m

KEY ON EKT

LEDs

change to steady

m

KEY

VERIFY

The Verify feature enables you to ascertain the
status of a station or trunk to determine if a problem
exists or to interrupt a call in an emergency situation.

TO VERIFY STATION STATUS

1. DEPRESS AN IDLE

l LPK LED lights

2. DEPRESSTHE

l VER/CRG LED lights

3. DIAL THE STATION NUMBER

l DEST displays the station number

m

KEY

mVER/CRG

KEY

TO REENTER THE CONFERENCE

You can reenter the existing conference, if

required. A warning tone will be inserted into the

conference before you are connected.

10. DEPRESS AN IDLE

l RLS LED goes off
l LPK LED lights

11. PROCEED FROM STEP 1

m

KEY

*

ATTENDANT CONFERENCE

You can set up a conference call for as many as

five people (including a maximum of two trunk lines)

plus yourself, at the request of either a station user
or an outside caller. The starting point for a
conference can be any of the following conditions:

a) Console has answered an incoming call from

a station or trunk and that party is to be the
first member of the conference

b)

Console dials the first conference member

on an

c)

Due to an Attendant Recall, the console has

a
attendant must establish a 3-way voice
connection through a second operation of the

m

TO CONFERENCE

1. DEPRESSTHE

l CONF LED winks

l Voice connection between the console and

existing connection(s) continues

l COS displays number of conferees

2.

DIAL THE NEXT CONFERENCE MEMBER

l Console voice connection is split when first

digit is dialed - voice connection between
any existing conference members continues

l CON F LED changes to steady
l Dialed number appears in DEST

l STATUS displays RING
l You will hear ringing tone

3. CALLED PARTY ANSWERS

l Console has a voice connection with called party

4. DEPRESSTHE

l CON F LED changes to wink
l Console and new party are

existing connection(s)

l COS displays number of conferees not

including the console

5. REPEAT STEPS 2 THROUGH 4 TO ADD
ANOTHER PARTY

m

key in the normal manner.

3-way

connection on an

m

key. The

key prior to proceeding to Step # 1.

/co,,

KEY

)

KEY

conferenced

with

,

_.

TOSHIBA-4

VERIFY

4A. IF THE STATION IS BUSY

At this point it is possible to release either party from

the conversation by depressing either the

or

5A. DEPRESSTHE

4B. IF THE STATION IS IDLE

5B. PROCEED AS IN A NORMAL CALL

TO VERIFY A TRUNK

1. DEPRESS AN IDLE

2. DEPRESSTHE

3. DIALTHETRUNKACCESSCODE FOLLOWED

4A. IF THE TRUNK IS BUSY

(continued)

l A 2-second warning tone

is.

injected into the

conversation on the called station

l A 3-way conversation is established at the end

of the warning tone

l A %-second warning tone is repeated every 15

seconds for the duration of the 3-way
connection

m

71

l VER/CRG and LPK
l RLS LED lights
l Console is idle
l Existing conversation continues

l Station rings
l VER/CRG LED goes off
l STATUS displays RNG

l LPK LED lights

l VER/CRG LED lights

key.

m

m

KEY

LEDs,

m

all displays go off

KEY

KEY

BY THE TRUNK EQUIPMENT NUMBER

l DEST displays the

l A 2-second warning tone is injected into the

trun’k

code and number

conversation

l A 3-way conversation is established at the end

of the warning tone

l A %-second warning tone is repeated every 15

seconds for the duration of the 3-way

connection

(continued)

7TosH’=A

VERIFY

At this point it is possible to release either party

from the conversation by depressing either the

m

5A. DEPRESS THE

4B. IF THE TRUNK IS IDLE

5B. PROCEED AS WITH A NORMAL CALL

PAGING

access to one paging zone (or All Page) via the

key. Additional paging zones (if equipped) can be
accessed by depressing an idle
the proper access code.

The PAGE LED lights steadily when the page zone

(or All Page) is being used by you or a station user.

Your

Any page in progress when you operate the

key will be cut off and you will be connected. It is
important, therefore, to observe the LED status when
you cannot hear that paging is in progress.

(continued)

or

-1

l VER/CRG and LPK

l RLS LED lights

l Console is idle
l Existing conversation continues

l Trunk is seized
l VER/CRG LED goes dark
l STATUS display TLK

l Receive trunk dial tone

key.

m

KEY

LEDs,

Your console provides for direct push-to-talk

11

key gives you preemption capability.

all displays go off

m

m

key and dialing

I-

TOSHIBA

PAGING

TO PAGE FROM AN ACTIVE

1.

2. MAKE YOUR ANNOUNCEMENT

3.

The paging assignments in your system are:

(continued)

DEPRESS AND HOLD THE

l PAGE LED lights
l EXCL SRC LED lights

RELEASE THE

l PAGE LED goes off
l EXCL SRC LED goes off

l LPK LED winks
l RLS LED lights

I[

KEY

ACCESS CODE

m

I-

MEET-ME-PAGE

KEY

KEY

LOCATION

I

.

TO PAGE FROM AN IDLE CONSOLE

1. DEPRESS AND HOLD THE

l PAGE LED lights
l RLS LED goes off
l Idle LPK LED lights
l PAGE ACCESS code is displayed as DEST
l STATUS displays TLK

m

2. MAKE YOUR ANNOUNCEMENT

3. RELEASETHE

l PAGE, LPK

l RLS LED lights

0

DEST, STATUS go off

m

LEDs

KEY

go off

KEY.

(cohinued)

This feature will allow you to “park” a call

while you page the called party. The called party can

I

i

then pick up the call automatically by dialing the
access code from any station in the system.

TO PARK A CALL

1. DIALTHEMEET-MEPAGEACCESSCODE

2. DEPRESS THE

m

KEY

(-J.

.

; ;,I

,: :::

:.::..

,;

3’

.:

.:

3. USING THE PAGE SYSTEM, INSTRUCT
THE CALLED PARTY TO DIAL ACCESS

CODE

p.

:

I..