Toshiba Perception Attendant User Guide
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ATTENDANT CONSOLE
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TOSHIBA
TABLE OF CONTENTS
Introduction
Console Display Panel.
Console Keyboard.
Volume Control
Handset/Headset.
Emergency Switches
Answering An Incoming Call
Extending A Call To An Idle Directory Number.
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.4-6
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Extending A Call To A Busy Directory Number. . 8-9
Timed Recall
Attendant Recall.
Calling An Outside Number.
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Calling A Directory Number. ................
Holding A Call On An LPK Key ..............
Through Dialing
Trunk-To-Trunk Call
Serial Call
Exclusion Keys (Splitting).
Verify
Paging
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Meet-Me-Page
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Attendant Conference. ..................
Overflow.
Position Busy
Join Key
Activating Night Service
Night Answering Connections.
Remote Access To System Services.
Speed Dialing-System
Trunk Control. ..........
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Account Number Recording .................
Message Waiting.
Display and Set Date/Time
Cancel All Call Forwarding.
System Initialize
Emergency Transfer
Phone Directory
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Copyright 1983 Toshiba
Telecom
I
INTRODUCTION
EMERGENCYTRANSFER
Your PERCEPTION attendant console has been
designed to provide easy access to the wide range
of features offered by your Toshiba telephone
system. The console is equipped with a Display
Panel, Keyboard, Volume Control, and either a
handset or headset. A detailed description of the
console features and operations is found in the
following text.
CONSOLE DISPLAY PANEL
The console display panel includes a Busy Lamp
Field and the following displays: Incoming Call
Identification, Calling Source Number, Class of
Service, Call Destination Number, and Call
Destination Status.
If the system goes completely out of service and
the MAJOR ALARM lamp is not on, the Emergency
Transfer switch (located on the underside of the
console on the side nearest the dial pad) can be used
to manually set the system into Emergency Transfer
operation. Operating the switch will disconnect
existing calls and connect the designated stations
directly to the outside lines.
TO OPERATE THE EMERGENCY TRANSFER
DEPRESS THE
l MAJOR ALARM LED lights
TO RESTORE NORMAL OPERATION
DEPRESS THE
l MAJOR ALARM LED goes off
m
(EMTI
BUTTON
BUTTON
BUSY LAMP FIELD
The Busy Lamp Field (B LF) displays 100 2-digit
numbers
“hundreds group” identifier that shows which
group is currently being displayed. The display
alternates between groups in response to
operations of the
the console).
(00-99),
and is equipped with a
m
key (located on the face of
(continued)
A
CANCEL ALL CALL FORWARDING
CONSOLE DISPLAY PANEL (continued)
It is possible for the Attendant Console to cancel
all Call Forwarding arrangements set up by station
users.
TO CANCEL ALL CALL FORWARDING
1. DEPRESS AN IDLE
l R LS LED goes off
m
KEY
. LPK LED lights
2. DIAL THE CALL FORWARDING CANCEL
CODE
l All CFD arrangements are cancelled
3. DEPRESSTHE
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
m
KEY
SYSTEM INITIALIZE
The Initialize
underside of the console is used to reset system logic
in the event of a system malfunction. This switch
should be used prior to resorting to the Emergency
Transfer switch.
WARNING:
This switch should be used only in extreme situations
as it will cause all calls in the system to be dropped.
TO INITIALIZE THE SYSTEM
1. DEPRESS THE INT SWITCH
l MAJ LED lights momentarily
l RLS LED goes off
l NITE
l MIN LED lights
2. DEPRESSTHE
l System switches to DAY operation
3. SET SYSTEM TIME & DATE
l MIN LED goes off
4. PROCEED WITH
(INT)
&
POS BSY
switch located on the
LEDs
light
m
KEY
NORM.ALSYSTEM
OPERATIONS
INCOMING CALL IDENTIFICATION
The Incoming Call Identification (ICI) display
is a backlighted panel that indicates the type of
call that is currently connected to a console Loop
B
key. Twelve different displays are possible:
TIE - Tie Trunk
CO - CO trunk
WAT- WATS trunk
FX - Foreign exchange trunk
OPR - Dial “0” call
RCL - Recall
SER - Serial call
HLD- Held call recall
TIM - Timed reminder (Camp-on, RNA, etc.)
LNI -
DID call to listed directory number 1
LN2 - DID call to listed directory number 2
INT - Intercept
CALLING SOURCE NUMBER
The Source
(SRC)
display is a 3-character,
7-segment LED display that gives the attendant the
number of the calling station or trunk.
CLASS OF SERVICE
Class of Service
(COS)
is displayed as a
2-
character, 7-segment LED display, giving the
attendant the Class of
Servicf
of the calling station
or trunk.
CALL DESTINATION NUMBER
The Destination
(DEST)
display is a 3-character,
7-segment LED display showing the station or
trunk called by the attendant.
(continued)
A
CONSOLE DISPLAY PANEL
CALL DESTINATION STATUS
The status (STATUS) display is a backlighted
panel which indicates the status of the called station
or trunk. Eight different displays are possible:
RNG
BSY- Called station is busy
DND
FWD - Called station is forwarded to the
RST
HNT- Called station was busy and hunting
VCT- Called number does not exist or isdisabled
TLK
-
Called station is ringing
-
Called station is in Do Not Disturb mode
number now displayed as DEST
-
Attempted connection is not allowed
has
occured
displayed as DEST
-
Attendant is in a voice connection with
the called party
to the number now
CONSOLE KEYBOARD
The console keyboard design includes a display
window, two horizontal rows of 10 keys each, a
12-key dial pad, and a vertical row of four keys.
The faceplate display window houses the following
displays:
Trunk Group Busy (TGB) provides 10 numbered
LEDs
to indicate the status of trunk groups O-9.
ALARM
Call Waiting (CW) LED indicates that an
LEDs
for MAJOR, MINOR and TAPE:
MAJOR: Alarm occurs when the system is
not functional and is accompanied
by an emergency transfer.
Ml NOR : Alarm indicates system clock is
not set or ringing power failure
MDR:
unanswered call is waiting for the attendant.
Alarm indicates a problem with
external SMDR equipment.
(continued)
DISPLAY and SET DATE/TIME
Your telephone system has an internal clock that
must be set to the correct date and time in order for
features such as Traffic Measurement and Station
Message Detail Recording to be effective.
TO DISPLAY DATE
DEPRESSTHE
l The date is then displayed:
SRC cos
Month
TO SET DATE
ENTER THE 6-DIGIT DATE (via the dial pad)
IN THE FOLLOWING FORMAT: MMDDYY
e.g. For January 1, 1983, enter 010183
l The new date will appear in the display
TO DISPLAY TIME
DEPRESSTHE
TIME
l The time is then displayed:
SRC
Hours Minutes
TO SET TIME
ENTER THE
IN THE FOLLOWING FORMAT: HHMMSS
e.g. For
l The new time will appear in the display
The time is displayed and ‘entered in the 24-hour
clock form (for any hour after 12 noon, add 12)
TO START THE CLOCK AND CLEAR THE
DISPLAY
DEPRESSTHE
l Display clears
71
Day
(
cos DEST
6-DIGIT
9:30
e.g.
TIME (via the dial pad)
AM, enter 093000
9:30
AM is 0930
9:30
PM is 2130
(-1
KEY
DEST
Year
KEY A SECOND
Seconds
KEY A THIRD TIME
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