Toshiba PERCEPTION 4000 User Manual
PERCEPTION 4000
Issue 2, December 1993
SECTION 4000-005-000
© COPYRIGHT 1993 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
PROPRIETARY DIGITAL TELEPHONE
USER GUIDE
PERCEPTION 4000
PERCEPTION 4000
TRADEMARKS AND SERVICE MARKS
: trademark of American Telephone and Telegraph
: registered trademark of Toshiba America Information Systems, Inc.
: service of American Telephone and Telegraph
Table of Contents
PERCEPTION 4000 TABLE OF CONTENTS
SUBJECT PAGE
INTRODUCTION
General Description ............................................................................................. v
Purpose................................................................................................................ v
Organization......................................................................................................... v
How to Use This Guide........................................................................................ vi
CHAPTER 1
GENERAL INFORMATION...................................................................................... 1-1
Physical Characteristics....................................................................................... 1-1
Telephone Enhancements.................................................................................... 1-2
LED Indications.................................................................................................... 1-3
Tones.................................................................................................................... 1-4
Ringing Patterns................................................................................................... 1-5
Timers.................................................................................................................. 1-5
Line Types............................................................................................................ 1-6
Line Preferences.................................................................................................. 1-7
CHAPTER 2
PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS............................. 2-1
General Display Information................................................................................. 2-1
Soft Key Operation............................................................................................... 2-4
CHAPTER 3
PROGRAM MODE................................................................................................... 3-1
Description........................................................................................................... 3-1
General Operation................................................................................................ 3-1
Feature Interaction............................................................................................... 3-2
CHAPTER 4
FEATURE OPERATION........................................................................................... 4-1
Account Code Entry............................................................................................. 4-1
Advisory Message Registration............................................................................ 4-3
Attendant Access................................................................................................. 4-4
Authorization Code Entry..................................................................................... 4-4
Autodial................................................................................................................ 4-6
Automatic Answer................................................................................................ 4-8
Call Forward......................................................................................................... 4-9
Call Hold............................................................................................................... 4-12
Call Park............................................................................................................... 4-13
Call Pickup........................................................................................................... 4-16
Call Transfer......................................................................................................... 4-18
i
PERCEPTION 4000 TABLE OF CONTENTS
Call Waiting.......................................................................................................... 4-19
Call Waiting Transfer............................................................................................ 4-20
Camp-on .............................................................................................................. 4-21
Camp-on Transfer................................................................................................ 4-23
Code Calling......................................................................................................... 4-24
Consultation Hold................................................................................................. 4-26
Data Privacy......................................................................................................... 4-26
Dictation Machine Access.................................................................................... 4-27
Direct ISDN Service Access................................................................................. 4-29
Direct Trunk Group Access.................................................................................. 4-30
Do Not Disturb...................................................................................................... 4-31
Eight Party Conference........................................................................................ 4-33
Handsfree Answerback........................................................................................ 4-35
Headset Operation............................................................................................... 4-36
Hotline.................................................................................................................. 4-37
Intercom Access................................................................................................... 4-37
Last Number Redial ............................................................................................. 4-39
LCD Contrast Control........................................................................................... 4-40
Least Cost Routing Access.................................................................................. 4-41
Message Waiting.................................................................................................. 4-41
Message Registration Procedures................................................................... 4-43
Message Retrieval Procedures........................................................................ 4-44
Night Answer Access........................................................................................... 4-47
Privacy Release................................................................................................... 4-48
Ringer Pitch Adjustment....................................................................................... 4-49
Save and Repeat ................................................................................................. 4-49
Speakerphone Operation..................................................................................... 4-51
Speed Calling....................................................................................................... 4-51
Swap.................................................................................................................... 4-52
Three-way Calling................................................................................................ 4-54
Trunk Verification from Station............................................................................. 4-55
Voice Calling........................................................................................................ 4-56
Voice Paging........................................................................................................ 4-58
Volume Adjustments............................................................................................ 4-60
SUBJECT PAGE
PERCEPTION 4000 TABLE OF CONTENTS
APPENDIX
CUSTOMIZED LISTINGS........................................................................................ A-1
Advisory Messages.............................................................................................. A-1
Code Call Paging Zones ...................................................................................... A-1
Code Call Identity Codes ..................................................................................... A-2
Voice Paging Zones............................................................................................. A-3
Feature Access Codes......................................................................................... A-4
Trunk Group Access Codes................................................................................. A-5
Frequently Called Numbers ................................................................................. A-6
GLOSSARY................................................................................................................................ G-1
INDEX......................................................................................................................................... I-1
FIGURE LIST
FIGURE TITLE PAGE
I-1 Sample Page........................................................................................................ vii
1-1 PERCEPTION 4000 HDT2010S Digital Telephone ............................................. 1-9
1-2 PERCEPTION 4000 HDT2020SD Digital Telephone........................................... 1-10
TABLE LIST
TABLE TITLE PAGE
4-1 Tone Patterns....................................................................................................... 4-61
4-2 Ringing Patterns................................................................................................... 4-62
iii
SUBJECT PAGE
PERCEPTION 4000 TABLE OF CONTENTS
THIS PAGE INTENTIONALLY LEFT BLANK
Introduction
GENERAL DESCRIPTION
PERCEPTION®n4000nproprietaryndigitalntelephones
(HDT2010S/HDT2020SD) incorporate Toshiba’s state-of-the-art
telecommunications technology and are designed to provide you with a
vast array of calling and messaging features. Each telephone is easy to
operate, with access to features available through the use of either
programmed feature access keys or designated feature access codes.
Up to three 20-key add-on modules can be connected to each
PERCEPTION 4000 digital telephone, to provide up to 60 additional
feature access/line keys. Each telephone can also utilize speakerphone
operation, and can be configured for data communication through the
use of an Integrated Data Interface Unit (DIU-I). The PERCEPTION 4000
HDT2020SD digital telephone’s 4 x 30 character display denotes call
processing and messaging information and enables visual, step-by-step
programming of several call features. The HDT2020SD digital telephone
also has six soft keys that are used to activate various station and
programming features.
PURPOSE
This document is designed as a feature operating guide for the user of a
PERCEPTION 4000 digital telephone (HDT2010S/HDT2020SD). An
overview of this user guide will acquaint you with the various features
that are available to your telephone. If your telephone has an operable
Integrated Data Interface Unit (DIU-I), refer to the PERCEPTION 4000
Data Interface User Guide for instructions regarding specific data
features.
ORGANIZATION
This user guide is organized into four main chapters, providing you with
general information about the physical attributes of your telephone and
specific information regarding feature operation. Chapter 1 explains the
various keys and components of your telephone, as well as the tones,
signals, and LED indications that you will encounter in feature operation.
Chapter 2 pertains exclusively to PERCEPTION 4000 HDT2020SD
digital telephones and explains station displays and soft key operations.
Chapter 3 explains the use of Program Mode in programming and
accessing features, and Chapter 4 explains the operation of each
specific calling or messaging feature. Instructions are provided in an
PERCEPTION 4000 INTRODUCTION
v
easy-to-follow, step-by-step method, denoting both feature access key
and feature access code operational procedures. At the back of the user
guide, are customized listings, which allow you to record your system’s
designated advisory messages, code call paging zones, code call identity
codes, and voice paging zones. A list is also provided for you to record
your system’s feature access codes, which you can use to access
features that are not directly assigned to keys on your telephone.
Additional lists are provided for you to record trunk group access codes
and frequently-called telephone numbers. A glossary and index are also
included in the user guide, allowing you to reference material quickly and
easily.
HOW TO USE THIS GUIDE
Your telephone’s specific calling allowances are determined by its Class
of Service, as determined by system programming. Your system
administrator can inform you which features are actually accessible from
your specific telephone. Once you are aware of the features that are
available to your telephone, review each feature’s description and
operational procedure contained in this guide.
To assist you in achieving greater performance efficiency, the information
in this user guide is divided into distinct areas of content. Instructions for
various procedures are referred to as Action Text and appear in the lefthand column of the page. Instructions appear in numerical sequence,
enabling you to quickly perform a specific task. More detailed
descriptions of these procedures or explanations of their effects, are
located in the right-hand column. The following illustration shows you the
structure followed in each Feature Operation section.
After performing each of your telephone's features by using this guide,
and becoming familiar with the details involved in feature operation, you
may want to refer to your PERCEPTION 4000 Digital Telephone Quick
Reference Guide for abbreviated feature instructions for the most
commonly-used telephone features.
PERCEPTION 4000 INTRODUCTION
Figure I-1
Sample Page
PERCEPTION 4000 INTRODUCTION
vii
ACTION TEXT
SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A
PROCEDURE ARE NUMBERED AND ENTERED IN
THE LEFT-HAND COLUMN.
RESULTS OR DETAILS
EXPLANATIONS OR
DETAILS OF THE
ACTION TEXT.
CHAPTER TITLES
FIRST LEVEL
HEADINGS
NOTES AND
WARNING
MESSAGES
PERCEPTION 4000 FEATURE OPERATION
CONSULTATION HOLD
Consultation Hold allows you to place a current call on “soft hold,” and
consult with a third party. You can alternate between parties by pressing
the Swap access key. You can also join both parties to form a three-way
To Consult with a Third Party:
1. Establish a two-way
connection.
2. Press the CONF/TRNS key.
3. Dial the station or directory
number of the desired third
party.
4. When connected to the third
party, you can return to the
held party by pressing the
SWAP access key. You can
alternate between parties by
repeatedly pressing the SWAP
key.
4-26
conference (see Three-way Calling).
The connected caller will be placed on “soft hold.” Listen for recall dial
tone.
If the destination is idle, you will hear ringback tone.
If the party is busy, you can perform an off-hook camp-on and wait for the
line to become idle, or you can hang up to automatically camp the held
caller onto the busy line (see Camp-on Transfer).
At any point while you are connected to one party and have another
party on “soft hold,” you can form a three-way conference by pressing
the CONF/TRNS key once (see Three-way Calling).
NOTES:
1. You cannot hold calls to a paging unit or dictation machine, or
to/from an attendant.
2. If you hang up at any point while you have a party on “soft hold,” the
held call will immediately recall your station.
3. You cannot use the Consultation Hold feature to alternate between
parties on two different lines. In this case, each call must be
alternately placed on “hard hold” by using the HOLD key.
DATA PRIVACY
The activation of Data Privacy ensures that tones do not sound at your
station when you are placing a data call. Such tones include Camp-on
tones, Call Waiting tones, or Attendant Override tones. Data Privacy also
prevents an attendant from breaking into your call connections. Unless
Chapter 1
PERCEPTION 4000 GENERAL INFORMATION
PHYSICAL CHARACTERISTICS
FIXED KEYS
Each PERCEPTION 4000 digital telephone (HDT2010S/HDT2020SD)
has eight fixed feature access keys:
Volume Up/Down Control Keys (VOLUME)
These keys adjust the volume of the telephone’s speaker, handset, and
ringer. Pressing these keys at different states of telephone operation
will make the appropriate adjustment (see Feature Operation).
Microphone Control Key (MIC)
This key activates and deactivates the telephone’s built-in microphone.
The key’s accompanying LED indicates the status of microphone
operation (LED lit—microphone on; LED off—microphone off).
Speaker Key (SPEAKER)
This key activates and deactivates the telephone’s built-in speaker. The
key’s accompanying LED indicates the status of speaker operation
(LED lit—speaker on; LED off—speaker off).
Message Waiting Key (MESSAGE)
This key is used to register messages via Callback Messaging and to
return messages. The key’s accompanying LED lights whenever a
message is left for that station via either Callback Messaging,
Predefined Text Messaging, or voice mail messaging.
Conference/Transfer Key (CONF/TRNS)
This key is used to transfer calls internally, to form conferences, and to
perform Consultation Hold. The hold condition achieved by using this
key is referred to as a “soft hold.”
Last Number Redial Key (REDIAL)
The operation of this key will automatically redial the last number that
was dialed from the station.
Hold Key (HOLD)
By pressing the HOLD key once, a call can be placed on “hard hold,”
allowing the held call to be picked up from any station with an identical
line appearance. By pressing the HOLD key twice, a call can be placed
on “exclusive hold,” allowing the held call to be picked up only from the
station initiating the hold.
PERCEPTION 4000 GENERAL INFORMATION
1-1
FLEXIBLE KEYS
Flexible keys are assigned to your PERCEPTION 4000 digital telephone
by your system administrator. These keys can be assigned as line
appearance or feature access keys. PERCEPTION 4000 HDT2010S
digital telephones have 10 flexible keys, while PERCEPTION 4000
HDT2020SD digital telephones have 20 flexible keys. Each key has an
accompanying dual-color (green/red) LED.
Release Key (RLS)
The lower right-hand key of your telephone's 10- or 20-key flexible key
area is dedicated as a Release key. This key is used to release a
current call and return to a held call, to drop a call, to drop parties from
a conference, or to release certain features that have been activated.
SOFT KEYS
PERCEPTION 4000 HDT2020SD digital telephones contain six soft
keys, whose function is determined by your telephone’s current calling
state. The keys are used to activate features that are available to your
telephone at various states of operation. The telephone’s LCD display
indicates labels that are associated with each soft key at the current state
of operation.
LIQUID CRYSTAL DISPLAY
PERCEPTION 4000 HDT2020SD digital telephones contain a 4 x 30
character Liquid Crystal Display (LCD), which indicates date and time
information, calling/called party information, call time duration, and soft
key options. The display also records Message Waiting information,
allowing messages to be viewed, and then either answered or canceled.
Predefined text and advisory messages can also be registered and
received via the LCD display.
SPEAKERPHONE
Each PERCEPTION 4000 digital telephone contains a built-in
speakerphone that enables handsfree telephone conversations and
broadcasts Voice Calling messages. Speaker volume can be adjusted
via the telephone’s Volume Up/Down Control keys.
TELEPHONE ENHANCEMENTS
INTEGRATED DATA INTERFACE UNIT
Each PERCEPTION 4000 digital telephone can access data features
through the connection of an Integrated Data Interface Unit (DIU-I). This
unit is a separate card which installs inside the telephone base. Each
PERCEPTION 4000 GENERAL INFORMATION
DIU-I provides a standard 25-pin connector for RS-232-C connection to
data devices.
20-KEY ADD-ON MODULE
Each PERCEPTION 4000 digital telephone can be connected to up to
three 20-key add-on modules, to provide up to 60 additional flexible keys.
Each key has an accompanying red/green LED, and can be assigned as
either a line appearance or feature access key.
HEADSET OPERATION MODULE
If headset operation is required, each PERCEPTION 4000 digital
telephone can be equipped with an internal circuit card which enables
this operation. Telephones with Headset Operation capability can have
assigned feature access keys to enter/exit the headset operation mode
and to control on-hook/off-hook station operation (see Feature
Operation).
LED INDICATIONS
LED indications vary according to the dedication of their accompanying
keys. Selected fixed keys (Microphone, Speaker, and Message Waiting)
have one-color (red) LEDs that indicate feature activation (LED on) or
deactivation (LED off). Flexible keys can be assigned as either line
appearance keys or feature access keys, with each key having its own
unique dual-color (red/green) LED. The following table indicates the
PERCEPTION 4000 GENERAL INFORMATION
1-3
LINE APPEARANCE KEY LED INDICATIONS/FLASH RATES
Idle
I-Use
I-Hold
In-Use
In-Hold
STATE
Off
Steady on
.25 on, .25 off; 1.25 on; .25 off; repeating
Steady on
.1 on; .1 off; repeating
---------
Green
Green
Red
Red
FLASH RATE
LED
COLOR
Ringing/Recall
(Internal)
Ringing/Recall
(External)
Green
Green
.5 on; .5 off; repeating
.25 on; .25 off; repeating
various LED indications that apply to line appearance keys. LED
indications that apply to feature access keys vary according to the type of
feature assigned to each key. Refer to each feature’s specific operational
instructions for precise LED information regarding that feature.
TONES
During feature operation, you will encounter various tones and signals to
alert you of call progress. Each of these tones is described below. A
visual depiction of each tone is provided at the end of this user guide.
ADVANCE TONE
Three short tones which indicate that a call is about to be routed over
more expensive Least Cost Routing (LCR) facilities.
BUSY TONE
A repeating .5 second on, .5 second off tone which indicates that the
station or trunk you have dialed is busy or is in Do Not Disturb mode.
CALL WAITING TONE
Tones which indicate that another call is ringing on your prime line. One
short tone indicates that the other call is a station call, while two short
tones indicate that the other call is a trunk call.
DIAL TONE
Continuous tone; proceed with dialing.
MUSIC-ON-HOLD TONE
Continuous music that occurs when a station is placed on hold. This is
programmed in the PERCEPTION 4000 system as an alternative to quiet
tone for calls placed on hold.
OVERRIDE WARNING TONE
This tone will be heard by a party who is the subject of an Attendant
Override. The party will hear a dial tone burst before the override occurs.
OVERRIDE ACCESS TONE
Following Override Warning Tone, the subject of an Attendant Override
will hear a continuous low volume tone while the call is being overridden.
QUIET TONE
A silent tone which is heard by parties placed on hold when a system
does not utilize the Music-on-Hold feature. Quiet tone also occurs during
the operation of some features.
PERCEPTION 4000 GENERAL INFORMATION
PERCEPTION 4000 GENERAL INFORMATION
1-5
RECALL DIAL TONE
Three short pulses followed by continuous tone. This tone indicates that
additional digit entry is required to complete the current feature.
REORDER TONE
A repeating .25 second on, .25 second off tone which indicates that your
call has been denied due to a dialing error or service restrictions.
RINGBACK TONE
A repeating 1 second on, 3 seconds off tone which indicates that your
call is ringing.
SUCCESS TONE
A siren tone which indicates that feature activation has been accepted by
the system.
RINGING PATTERNS
Each ringing pattern that is supported by the PERCEPTION 4000 system
is described below. A visual depiction of each ringing pattern is provided
at the end of this user guide.
INTERNAL CALL RINGING
Indicated by a ringing signal generated through the telephone speaker
every 4 seconds.
EXTERNAL OR ATTENDANT CALL RINGING
Indicated by a double ringing signal generated through the telephone
speaker every 4 seconds.
RECALL RINGING
Indicated by a fast ringing signal generated through the telephone
speaker. A recall can occur during Call Hold, Call Park, Call Transfer, or
Camp-on feature operation.
TIMERS
Throughout this user guide are several references to time periods that
precede feature operation or availability, and that serve in system error
detection. Each of these timers is referred to as a predetermined time
period, and is assigned in the system database. Timers are provided on
a system-wide basis, and are transparent to station users. No type of
station operation is necessary to program these time periods.
PERCEPTION 4000 GENERAL INFORMATION
PERCEPTION 4000 GENERAL INFORMATION
LINE TYPES
PERCEPTION 4000 digital telephones can have several different types
of line appearances. The type of line used in call operation may affect
feature operational procedures. In this user guide, feature operation is
noted for prime line operation. Feature operation for logical lines,
secondary lines, and private lines generally coincides with these
instructions. Exceptions are noted in each feature operation description.
PRIME LINE
Each analog and digital station in the PERCEPTION 4000 system has a
unique prime line. Each station has only one prime line, although
secondary appearances of the prime line can appear on other
telephones.
SECONDARY APPEARANCE OF PRIME LINE
PERCEPTION 4000 digital telephones can have a secondary
appearance of another station’s prime line.
LOGICAL LINE
This is an additional line dedicated to a station, which can provide the
same calling features that are available to the station’s prime line.
SECONDARY APPEARANCE OF LOGICAL LINE
Stations can have a secondary appearance of another station’s logical
line.
PRIVATE LINE
This line has its own associated private trunk group, and can be reached
only by external callers or by an internal attendant. The use of a private
line provides the caller with access to the private trunk group. A private
line can be programmed in the system database to automatically dial a
predetermined destination.
HOTLINE
A hotline is a direct line to a defined destination. Other call features can
only be accessed from a hotline after the hotline destination party is
placed on “soft hold.”
INTERCOM LINE
This line provides a means of alerting station users, despite their
telephone’s calling status. Intercom calls will ring a station whether it is
idle, busy, or has features such as Call Forward or Do Not Disturb
registered. Other call features cannot be accessed via an intercom line.
Each intercom line is available only to a designated group of users.
PERCEPTION 4000 GENERAL INFORMATION
PERCEPTION 4000 GENERAL INFORMATION
DATA LINE
This line is reserved for data feature access. Other features or calls
cannot be accessed via a data line. Data feature operation is described
in the PERCEPTION 4000 Data Interface User Guide.
ACD AGENT LINE
A station can have a line dedicated to calls that are routed through
Automatic Call Distribution (ACD). ACD feature operation is described in
the PERCEPTION 4000 ACD Agent User Guide.
ACD SUPERVISOR LINE
PERCEPTION 4000 HDT2020SD digital telephones can have a line
dedicated for access to Automatic Call Distribution supervisory features.
ACD supervisory feature operation is described in the PERCEPTION
4000 ACD and ACD/MIS Supervisor's Guide.
MULTI-LINE HUNTING GROUP
Prime and logical lines can be programmed in the system database so
that the lines act as a group for various feature operations (Call Forward,
Do Not Disturb, etc.). For general call answering purposes, a Multi-line
Hunting group enables a station to receive multiple calls to a line. For
example, if a called prime line is busy, the system automatically selects
an available line within the Multi-line Hunting group. This enables the
station user to access additional calls. Up to eight lines can belong to a
Multi-line Hunting group on a telephone.
LINE PREFERENCES
Each PERCEPTION 4000 digital telephone can have a specific line
preference so that a certain line will be automatically accessed when the
telephone is taken off-hook. Each telephone is programmed to access
either one or a combination of line types. Your system administrator can
inform you which line preference applies to your particular telephone.
The available types of line preference are as follows:
PRIME LINE PREFERENCE
Your station’s prime line will be automatically accessed when your station
is taken off-hook.
RINGING LINE PREFERENCE
If your station has multiple line appearances, Ringing Line Preference
will allow you to automatically access any ringing line, without the need
to manually select the line. If more than one line is ringing at the same
time, the longest ringing line will be accessed first.
PERCEPTION 4000 GENERAL INFORMATION
1-7
PERCEPTION 4000 GENERAL INFORMATION
IDLE LINE PREFERENCE
If your station has multiple line appearances, Idle Line Preference will
allow you to automatically access an idle line when the station is taken
off-hook.
PRIME AND RINGING LINE PREFERENCE
This preference type combines the abilities of Prime and Ringing Line
Preference, based on the operational state of your station’s lines. Your
prime line will be automatically accessed if it is ringing; otherwise, the
longest ringing line will be selected. If no line is ringing, the prime line will
be accessed.
PRIME AND IDLE LINE PREFERENCE
This preference type combines the abilities of Prime and Idle Line
Preference, based on the operational state of your station’s lines. Your
prime line will be automatically accessed if it is idle; otherwise another
idle line will be selected.
RINGING AND IDLE LINE PREFERENCE
This preference type combines the abilities of Ringing and Idle Line
Preference, based on the operational state of your station’s lines. If a call
is ringing, the ringing line will always be accessed; otherwise an idle line
will be selected.
ALL LINE PREFERENCE
All Line Preference combines the abilities of Prime, Ringing, and Idle
Line Preference, based on the operational state of your station’s lines. A
ringing prime line will always be accessed first, followed by any other
ringing lines. If all lines are idle, the prime line will always be selected.
NO LINE PREFERENCE
Lines are not automatically accessed, requiring manual selection of lines
in all calling states.
PERCEPTION 4000 GENERAL INFORMATION
TOSHIBA
1
#
*
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PRS
8
TUV9WXY
0
OPER
MESSAGE
CONF/TRNS
REDIAL
HOLD
MIC
SPEAKER
VOLUME
FLEXIBLE
KEYS
MESSAGE
WAITING
KEY AND LED
INDICATOR
CONFERENCE/
TRANSFER
KEY
LAST NUMBER
REDIAL KEY
HOLD KEY
DIALPAD
SPEAKER ON/OFF
KEY AND LED INDICATOR
MICROPHONE ON/OFF KEY
AND LED INDICATOR
VOLUME
UP/DOWN
CONTROL KEYS
HANDSET
SPEAKER
MODULAR
CORD
RLS
RELEASE
KEY
PERCEPTION 4000 GENERAL INFORMATION
1-9
Figure 1-1
PERCEPTION 4000 HDT2010S Digital Telephone
PERCEPTION 4000 GENERAL INFORMATION
TOSHIBA
1
#
*
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PRS
8
TUV
9
WXY
0
OPER
F1 F2 F3 F4 F5 F6
MESSAGE
CONF/TRNS
REDIAL
HOLD
MIC
SPEAKER
VOLUME
FLEXIBLE
KEYS
MESSAGE
WAITING
KEY AND LED
INDICATOR
CONFERENCE/
TRANSFER
KEY
LAST NUMBER
REDIAL KEY
HOLD KEY
DIALPAD
STATE-DRIVEN
SOFT KEYS
4 x 30
CHARACTER
LCD DISPLAY
RELEASE
KEY
RLS
SPEAKER ON/OFF
KEY AND LED INDICATOR
MICROPHONE ON/OFF KEY
AND LED INDICATOR
VOLUME
UP/DOWN
CONTROL KEYS
HANDSET
SPEAKER
MODULAR
CORD
Chapter 2
GENERAL DISPLAY INFORMATION
PERCEPTION 4000 HDT2020SD digital telephones have a 4 x 30
character Liquid Crystal Display (LCD) which indicates the current time
and date, as well as call processing and messaging information. Specific
call processing displays include those denoting calling/called party
numbers and names, incoming/outgoing trunk numbers, and feature
names. Messaging displays are used for the sending and receiving of
callback and predefined text messages, and to denote registered
advisory messages.
The HDT2020SD digital telephone display provides information on four
different display lines. The information indicated on each line depends on
the telephone’s current status, the status of the calling/called party, and
each telephone’s Class of Service. Display notations that occur in this
user guide indicate the highest level of allowances available to a station.
If your telephone does not display all of the information described, it can
be assumed that restrictions apply based on the status and Class of
Service of your telephone and/or any calling called telephones.
While the details regarding display notations vary considerably in each
calling situation, the four lines of indications can be categorized into
general content areas. The categories which appear on a telephone on
display lines 1, 2, and 3 vary according to whether the telephone is idle
or is in a processing mode.
IDLE TELEPHONE DISPLAYS
When an HDT2020SD digital telephone is idle, line 1 of the display will
denote any advisory message that is currently registered at that
telephone (e.g., OUT TO LUNCH, IN A MEETING); line 2 will denote the
number of messages (if any) that have been left for the station; line 3 will
display current time/date information; and line 4 will designate any soft
key labels that are available to the particular station during its idle
condition (see Example 1). If no advisory message has been registered
at the telephone or if no messages have been left, then lines 1 and 2 will
remain blank until prompted to change through call processing. However,
an HDT2020SD telephone that is serving as an ACD agent station will
denote the number of calls waiting in queue on the right side of line 2.
General display content categories for an idle telephone are as follows:
2-1
Registered Advisory Message
Number of Messages Waiting in Queue
ACD Queue Size
Time of Day
Date and Day of Week
Soft Key Labels
Left
Left
Right
Left
Right
Varied
1
2
2
3
4
INFORMATION TYPE
SCREEN
LOCATION
DISPLAY
LINE
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS /SOFT KEYS
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
EXAMPLE 1:
CALL PROCESSING DISPLAYS
During call processing, display line 1 indicates calling/called party and
trunk information on the left hand side of the screen, and any
intermediary call name/number/trunk information on the right side of the
screen. (An intermediary call is a call that is waiting, or on Consultation
Hold.) Line 2 of the display denotes the status (e.g., RINGING, BUSY,
FORWARDED) of each calling/called or intermediary party. Information is
displayed in its appropriate right or left screen position under its
corresponding name/number/trunk indication (see Example 2). When a
station user accesses a telephone feature (e.g., Do Not Disturb or
Privacy Release), the feature name will be displayed on the left hand
side of either line 1 or 2, depending on the feature activated (see
Examples 3 and 4). The time/date information that normally appears in
display line 3 will be altered in several situations during call processing. If
a called or intermediary party has registered an advisory message, the
telephone will display this message in place of time/date information (see
Example 5). When a telephone is engaged in a call, line 3 will be
replaced by call duration information which applies to that call (see
Example 6). Throughout call processing, display line 4 is reserved for
soft key labels.
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
F1 F2 F3 F4 F5 F6
3
2
1
4
4:20 PM
ON VACATION
4 MESSAGES
MSG A DV
TUEJAN 2
Calling/Called Party Name/Number
Incoming/Outgoing Trunk Number
Intermediary Party Name/Number/Trunk
Feature Name
Calling/Called Party Status
Intermediary Party Status
Feature Name
Time of Day
Date and Day of Week
Called Party Advisory Message
Intermediary Party Advisory Message
Call Duration
Soft Key Labels
Left
Right
Left
Left
Right
Left
Left
Right
Left
Right
Left
Varied
1
2
3
4
INFORMATION TYPE
SCREEN
LOCATION
DISPLAY
LINE
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
F1 F2 F3 F4 F5 F6
DO NOT DISTURB
3
2
1
4
5:00 PM JAN 2 TUE
ADV
D
F1 F2 F3 F4 F5 F6
PRIV
SMITH
205
RELEASE
TIME 0:05.05
3
2
1
4
F1 F2 F3 F4 F5 F6
D SMITH
MSG
205
RINGING
VCL
3
2
1
4
OUT TO LUNCH
EXAMPLE 2:
EXAMPLE 3:
EXAMPLE 4:
EXAMPLE 5:
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
2-3
F1 F2 F3 F4 F5 F6
3
2
1
4
4:20 PM
D SMITH
MSG
200
JONESR**
RINGING
VCL
FORWARDED
205
TUE
JAN
2
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
SOFT KEY OPERATION
Soft key labels appear automatically during station operation and are
determined by the telephone’s own Class of Service, the station
attributes of the called party, and the calling status of both parties. With
this many variables involved, the display possibilities in each stage of
feature operation are highly varied. Labels that do appear on a particular
telephone’s display are the only soft key options available to that
telephone during that specific call state. When soft key labels appear,
one of the available options can be selected by pressing its
corresponding soft key. Once this key is pressed, additional sub-menus
may or may not be available, based on the particular feature option
selected, and on the limitations of the calling and called stations. Options
that are available at these sub-levels can be selected by pressing a
label’s corresponding soft key. Complete feature operation can be
performed by stepping through the different levels of sub-menus.
Each soft key label appears in the same position each time it is available
as a call processing option. Each label is associated with one specific
telephone soft key, numbered 1 ~ 6. When a prompted display screen
contains more information than is currently being displayed, the NEXT
option will be available, allowing the display to be advanced to show this
additional information. This situation currently applies only to advisory
message and predefined text message display screens. The following
soft key labels are available as feature options:
EXAMPLE 6:
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
F1 F2 F3 F4 F5 F6
MSG
CNCL
CALL
VCL
CAMP
ADV
NEXT
ESCP
F1 F2 F3 F4 F5 F6
3
2
1
4
TIME 0:10.30
D SMITH
205
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
These labels will appear in various combinations, depending on your
telephone’s allowances, the allowances of any calling or called party,
and each telephone’s current call status. When the key corresponding to
each indicated feature is pressed, this will activate the feature or will
prompt an associated sub-menu. Within this user guide, soft label
options are generally noted as they apply in feature operation, although
certain options may be available and not always mentioned (e.g., CNCL,
ESCP). In this case, it is beneficial to be familiar with the range of label
possibilities and their functions. The operation associated with each soft
key label is described as follows:
ADV (Advisory)
Used to display the various advisory messages that can be set (and
canceled) at your station.
CALL (Call)
Originates a callback to a station that has left a message at your
telephone. When a voice mail system is used and voice mail messages
are left in your station's mailbox, this soft key option will also originate a
call to the voice mail system. This option appears when reviewing
messages that have been left at your station.
CAMP (Camp-on)
Allows you to initiate an off-hook or on-hook camp-on. This option can
also be used when transferring a call to a busy destination, in order to
camp the transferred call onto the busy line.
CNCL (Cancel)
Used to cancel a currently-active function or feature, or to remove a
message from the Message Waiting queue.
ESCP (Escape)
Returns the display to the previous screen associated with a feature
display sequence.
MSG (Message)
Used to call up messages for review, register a callback message, or
send predefined text messages to other stations.
NEXT (Next)
Advances the display to the next screen. Currently, this applies only to
advisory message and predefined text message display screens.
VCL (VOICE CALL)
Allows a call to be voice announced at a called station. By repeatedly
pressing this label’s corresponding soft key, you can alternate the call
between voice calling and ringing.
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS/SOFT KEYS
2-5
Chapter 3
DESCRIPTION
Program Mode is a special mode that is available to PERCEPTION 4000
digital telephones for the programming of Autodial numbers and
Preregistered Call Forward. Program Mode is also used to select a
telephone's ringer pitch. To access Program Mode, each telephone must
have an assigned Program Mode access key. To program Autodial
numbers and Preregistered Call Forward, a telephone must also have
designated Autodial and Preregistered Call Forward access keys. The
specific steps required to program features that involve Program Mode
are noted in this user guide under each feature’s operational listing (see
Feature Operation).
GENERAL OPERATION
Program Mode is entered by pressing the designated Program Mode
(PRGM) access key on an idle telephone. The PRGM key’s
corresponding LED will light solid green to indicate that the mode has
been activated. Once activated at a telephone, Program Mode will
remain active until it is exited manually by pressing the PRGM key. When
Program Mode is exited, its corresponding LED will go out.
AUTODIAL AND PREREGISTERED CALL FORWARD
When Program Mode is entered, the telephone dialpad, line keys, and
flexible feature keys will be under Program Mode control. Once Program
Mode is activated, an Autodial or Preregistered Call Forward key can be
pressed to begin one of the two programming sequences. Destination
numbers for either feature can be registered by entering digits
individually via the dialpad. When programming an Autodial access key,
line selection can also be programmed. Forms of automatic dialing, such
as Autodial, Last Number Redial, or Save and Repeat cannot be used to
enter digits required for feature programming.
Once a programming sequence has been entered, Program Mode can
be exited by pressing the PRGM key. Pressing this key prior to the
completion of a programming sequence will void all entered data. Any
data previously entered through a completed programming sequence will
remain valid.
PERCEPTION 4000 PROGRAM MODE
3-1
PERCEPTION 4000 PROGRAM MODE
RINGER PITCH SELECTION
Ringer pitch selection is performed simply by entering Program Mode
and then pressing one of the dialpad digit keys numbered 1 through 4.
The last-pressed dialpad digit key determines the pitch at which the
telephone will ring. After selecting the desired pitch, Program Mode can
be exited simply by pressing the PRGM key.
FEATURE INTERACTION
If a station receives a call while engaged in Program Mode, the call will
ring at the called station. The called party can then exit Program Mode
and answer the call.
A telephone that serves as an ACD agent can access Program Mode
while the agent is either logged on or logged off. When an agent is
logged on, Program Mode can be accessed from either an Available or
Unavailable status.
4-1
Chapter 4
ACCOUNT CODE ENTRY
Account codes provide a method of categorizing incoming and outgoing
calls on the PERCEPTION 4000 system’s Station Message Detail
Recording (SMDR) report. Categories can designate specific individuals
or companies so that calls can be easily billed. Your telephone may be
required to enter an account code either for all outgoing calls or for all
outgoing toll calls (Forced Account Code entry). If your telephone
requires account code entry, your call will not be completed until an
account code is entered. If your telephone does not require account code
entry, codes can be entered voluntarily during incoming or outgoing calls
(Optional Account Code entry).
Recall dial tone will indicate that account code entry is required.
Listen for success tone.
If the system does not accept the entered account code, you will hear
reorder tone.
If all outgoing trunks are busy, or if the dialed internal party is busy, the
call can be camped-on to the trunks or to the internal party as with a
normal call. The account code does not need to be re-entered when a
trunk or the dialed party becomes idle.
The ACCT LED will flash green. The connected party will not receive any
indication that the ACCT key has been pressed.
After the system-specified number of digits has been entered, the system
will automatically verify the validity of the account code. If the entered
code is accepted, the ACCT LED will go out.
Forced Account Code Entry for
Outgoing Calls:
1. Dial the desired number.
2. Enter the desired account
code.
3. Wait for the call to be
established.
Optional Account Code Entry
During a Call (via Feature
Access Key):
1. Establish a call (either
outgoing or incoming).
2. Press the Account Code
(ACCT) access key.
3. Enter the desired account
code.
PERCEPTION 4000 FEATURE OPERATION
1. Establish a call (either
outgoing or incoming).
2. Press the CONF/TRNS key.
3. Enter the Account Code
access code.
4. Enter the desired account
code.
5. Press the Release (RLS) key.
The caller will automatically be placed on “soft hold.” Listen for recall dial
tone.
Listen for recall dial tone.
Listen for success tone. The account code will be registered.
If the system does not accept the entered account code, you will hear
reorder tone.
You will automatically be reconnected to the held caller.
NOTES:
1. There is no limit to the number of account codes that can be entered
during a call; however, only the last-entered code will be recorded on
the system’s SMDR report. The entry of an optional account code,
following the entry of a feature access code, will override the feature
access code entry.
2. A forced account code that has been entered prior to call placement
can be overridden any time during the call by entering an optional
account code.
3. When dialing over an unrestricted trunk group (such as a TIE line in
a private network environment), a forced account code does not
need to be entered, even if your station’s Class of Service
assignment requires that forced account codes be entered in other
outgoing call situations.
4. If your station requires account code entry only for outgoing toll trunk
calls, those calls determined as “toll calls” are determined by
assignments made in the system database. Calls prefixed by “911”
or “800” are always considered toll-free and ordinarily do not require
account code entry.
5. The PERCEPTION 4000 system can be programmed so that only
certain account codes will be accepted. If an entered account code
does not match an account code that has been programmed into the
system database, then the ACCT key’s LED will flash red (when
using the ACCT access key) or reorder tone will sound (when using
the Account Code access code).
6. If the PERCEPTION 4000 system has been programmed to accept
only certain account codes, then only the accepted account codes
PERCEPTION 4000 FEATURE OPERATION
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